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Our Community Coordinators also carry out all types of moderation that is involved within the Sky Help Forum. Moderation helps keep our forums safe, welcoming, reliable and relevant.my landline hasnt been working for perhaps now over a week, i didnt notice till monday when my sons ambulance didnt turn up.i have tired since monday to talk to sky both online and with my mobilei have checked all the boxes but today takes the biscuiti was told to take the wall box off - i am a keen diyer and have many sets of screwdrivers but not one that would open up this box - its more at electricians screwdriver.i was then told unless i went to the shops today and bought a screw driver they would then have to charge me over ?100 to have someone come outgiven the fact i am a full time carer 24 hrs a day and i have severe bad health, i do not drive, i am on call for my 5 yr old who has severe health system and i have to be home when they return him by ambulence from school. i cannot use public transport as traveling on it i nearly died in 2009 and still have health issues traveling, plus i have mono vision from saving a neighbours life - top it all cos of that i am at risk of abuse from the thugs family and he is released next week - i am supposed to phone the police - with no phone (live under massive tree so mobiles often dont work).I cannot justify that cos i have no screwdriver because i am not an electrician and cannot take the box off that i have to pay over ?100 - i have bought new phones - 3 in fact - the phone rings you pick it up - you can still hear it in the distance put it back down and its still ringing.I live in dire circumstances health wise both for myself and my son, my 12 yr old has mental health due to her gran dying on her dads side 2 yrs, this week she started self harming. I need to be able to call an ambulance, i need to be able to call the police due to the thugs families abuse as i wait by the road for my son's smbulance from school which is increasing daily, and once their mental son gets out no tag or ban from the area - thats how my neighbour nearly got killed and only me would open my door so the neighbour could get to safety - I got injured protecting my house and children from the thug and then he came back infront of 50+ people armed and opened up my eye and face - i fear this each day and no matter of tablet or counselling can ease this.is anyone in nottingham who can help me against this hitler company of sky that hates disabled familiesHad Fibre installed over a week ago, still get same error about Account not Eligible, and I got this pathetic excuse of a customer service response:Sorry for the delay in replying to your message. You need to set up sky wifi yourself by using your username and password for sky.com, if you need any further information then please visit , the app is not something we can enable , this can only be done on your device.I mean seriously, what kind of response is that? He has not even bothered to read the first line of my email regarding the Account Ineligible problem, and has just gone off on one about my account (despite being logged in with my SKy ID to email in the first place, and then goes on about getting the App myself.Regretting ever signing up for Sky now, the customer service is as bad as TalkTalkMy broadband unlimited and talk went live today and im using the right log in details and have accepted cookies etc on my phone as stated and its still saying im not eligible for use of my wifi app... please helpMalcolm-M wrote:Hi all,We launched WiFi Hotspots from The Cloud to our Sky Broadband Unlimited, Connect and Fibre customers last week. If you've received a message saying that your account isn't eligible for free and unlimited WiFi Hotspots from The Cloud it maybe because you're a Sky Broadband Everyday Lite customer. If you have active Sky Broadband Unlimited, Connect or Fibre account and are receiving this message, then please check the Sky iD you are using allows you to view your Sky account details on . If it does please post below, we will private message you for information and will aim to resolve this within 7 days.If you cannot view your account details on My Sky please click on the link to verify your Sky iD.If you've just joined Sky Broadband Unlimited, Connect and Fibre customers then your WiFi service will become active once your broadband service is active.You can find out more about Sky Broadband Unlimited, Connect and Fibre Unlimited products here:Had Fibre installed over a week ago, still get same error about Account not Eligible, and I got this pathetic excuse of a customer service response:Sorry for the delay in replying to your message. You need to set up sky wifi yourself by using your username and password for sky.com, if you need any further information then please visit , the app is not something we can enable , this can only be done on your device.I mean seriously, what kind of response is that? He has not even bothered to read the first line of my email regarding the Account Ineligible problem, and has just gone off on one about my account (despite being logged in with my SKy ID to email in the first place, and then goes on about getting the App myself.Regretting ever signing up for Sky now, the customer service is as bad as TalkTalkApprox 24-36 months ago I phoned sky to cancel my multi room. I was wrongly informed by their sales man that I got the service for free as I was already paying for multi roomI have since found out this to be not true. When I phoned to complain I was told I could not complain by phone (after about an hour)I then tried on instant chat!!!! About an hour later I was told I could only complain by email.I then sent an email and was told I would get a response with in 24hrs1 week later..... NothingAnother 3 hours on the phone followed where I was told they could not pass me to complaints or send them an email asking them to contact me. ( spoke to very rude and unhelpful line manger called Amy ) when I said I would like to complain about her knowledge and understanding and that I would like to terminate my service she cut me off.Has anyone else been mis sold a service??????My new complaint is1) Sky have not responded in sufficient time to resolve a complaint about being mis sold a product (took over a week to respond even though they promised me it would be 24hrs)2) Sky have failed to take sufficient corrective action to resolve my issues or my services within a reasonable time frame.3) Sky have not kept me informed in an accurate and timely manner.4) sky have mis sold me a product intentionally5) sky have not spoken or attempted to speak to me to resolve my issues6) sky have intentionally dropped my calls when I have tried to complain by phone7) when I have asked to cancel my service they have intentionally terminated my callsSent from my iPadI am a patient man. I am also understanding of how different departments are not always 100% aligned, and things could take longer than anticipated.However:Uponmoving in to a newapartment and needing at least TV and internet, I shopped around and ultimately settled on Sky as they could offer me everything I wanted. This was the entire Sky World HD package (all the channels including movies, sport etc), as well as afibre optic internet connection. I was passed through to the subsidiary for my area of centralLondon, which is Love Digital. They took my order, and even though I was promised free installation I was told to pay ?72.18 up front to cover the ?50 fibre optic installation cost, and some other smaller costs. ?10 of this money would apparently be taken off my first bill. I was told I would have to wait a week for my TV install, and 2 weeks for the internet. (total monthly bill to be paid with my whole package - ?92 per month, debited on the 28th of every month)2 daysafter I have paid and confirmed everything I get told I would have my TV install within the next week (which didn't happen as the technician refused to do the work when he arrived - I complained, and 7 days later it was all sorted), but my internet would take a whole month to be installed. 29 days later, I phone to confirm that the appointment was still going to take place on day 30 as promised, and I get told that fibre optic is not even available in my area and only a standard install is planned, and also that there is absolutely no record of any upfront payments. Complaint made - still no resolution. Technician set to arrive between 8am and 1pm. No one arrived within this time. I got a call from the technician later in the day, and I directed him to our landlord 1 floor lower, and he was then let in to my apartment while I was still on the phone with him. For unknown reason, technician stopped talking on the phone, so I assumed he was getting on with it and so I hung up after hearing I was talking to the inside of his pocket. After no word for an hour, I tried phoning back but no answer from technician. Arrived home later that day to find nothing was done. Complaint made - no resolution on that matter, but at least a re-appointment was made without too much of a delay.In the meantime, I already had an unsuccessful direct debit payment for Sky(it bounced as no money was in that particular account), when they tried to take cash out of my account less than two weeks after installation. I was assured payments would be the 28th of every month, and not the 14th as it happened. Complaint made - still no resolution. In making complaint, got reassured again that no payments will be attempted on random dates anymore, and that they will take money from that bank account only on or shortly after the 28th. Today (21st), another unsuccessful direct debit attempt.So basically, I got duped into buying with Sky as the customer service agent knew I needed fibre optic, and without it wouldn't have my custom. I was literally told I could only place my order for my area with Love Digital, and I was forced to pay money up front for a service that does not exist in my area. How can an authorised service then take money from me, but Sky itself have no record for this, even a month after thispayment took place? Also, if I had not phoned and queried, I wouldn't have known that I paid ?72.18 for nothing, and also wouldn't have known that I had a sub-standard service compared to the one I was paying for. It's like paying for aBentley and getting a Ford. Aside from the seemingly lazy self-employed technicians Sky seems to have on its payroll, the final straw is having two direct debits bounce on my particularbank account, which cost me ?50 and also is a black mark on my credit score!I find it ridiculous that in not even getting what I was promised, I am also over ?120 out of pocket, as well as having to spend so much of my time and money on the phone trying to resolve this. Mobile phone contract minutesdon't cover 084 numbers, so every call I have to make costs me even more money! My numerous phonecalls have all been conducted pleasantly enough, as there is no point in me getting upset, vocal or loud with customer services...but maybe one has to be rude or 'shouty' to get the necessary attention. Seriously though, this whole affair is tantamount to fraud when one has to pay for a non-existing service. The computer systems are in place to state what is available where, so how on earth can this happen? Also, why must I fight to get MY money back then, and get told that I may need to wait until who knows when this is all resolved plus 28 days thereafter to get my OWN money back. No recompense is/was offered at any stage, nor am I aware at all where anything stands at this point in time as there is none of the promised feedback.I hope as many people possible see this and take note of the underhand tactics employed to get your custom, knowing that once you're in the 'loop', you are quite unlikely to halt it midway after all the extra effortyou has personally put in to getyour paid for services.I am hoping to get some sort of satisfactory resolution of this matter, and will post again with the results as and when they happen. (Although, if no satisfactory resolution within 14 daysI will be disseminating writtenletters to all relevant heads of department, with CC to the entire executive team of Darroch, Baker, Conyers, Darcey, Francis, Fyfield, Griffith, Lebrat, McWilliam, Stylianou, Turner Laing and Van Rooyen. I might also copy in the Board as well for good measure,even thoughit would take me a few days to source postal addresses for them all.)Kind Regards,Paul BothaHi all, I have just been on the phone to sky after noticing my boxsets have gone and told them I would be complaining to Watchdog etc for breach of contract and got no where. I'm pretty sure they dont care they are breaking the law.When I chose my package I was careful not to go with HD or 3D as I dont have a HD tv nor do I want one to be honest and 3D sometimes plays up my travel sickness. I was told that boxsets were part of my package and I didnt need the extra HD/3D thing which I was very happy about, you know not needing it or wanting to be sick while watching tv.Now I'm told that to carry on watching what I was watching before AS PART OF MY CONTRACT I now need to pay an extra ?5??!! I didnt even get any notice of this??Its like buying a dvd boxset from a shop only to find out some discs are missing and you have to pay more to get them!Sky, you would be doing yourself a big favour and maybe get back a bit of respect not to mention not lose a hell of a lot of customers if you just honoured your contracts for the length of the contract because not doing so means you are breaching your contract to your customer.To all Sky customers: I really feel we should complain as a whole for either miselling of a product/service or breach of contract, either way Sky is breaking the law. As a whole we would make more of an impact and hopefully be noticed so Sky and everyone else knows what kind of company Sky is. It would seem from reading the forums that this thing happens on a regular basis and I wish I had known that before taking out my contract.For anyone wanting to cancel we can do so without having to buy out our contracts due to Sky's breach of contract. Just look up miselling of product under Citizens Advice.I have set up a group on facebook called Sky Boxset Scam and would love you all to join. Lets start to get our voices heard!!I just posted a new thread with the same thing:"I have emails from Sunday 31st March and before that - they are all still there. But everything from 1st April to this morning have gone.I loaded up my outlook client - they were still there, but then unfortunately it started to sync, and all the emails from Mon-Wed then just cleared before my eyes.Sent Items. All my subfolders... All checked. Every email this week has gone!"I just called them up, got through pretty quickly and they told me that the migration is still going on today and finishes at midnight tonight. So hopefully, as the day goes on they will appear.All I can imagine is that they did a snapshot on Sunday, and thats been moved across for me - and hopefully the rest will be too during today.I ordered broadband on 30th May, including a router.By July, I still had not received my router, so I called Sky, a week later, no router, so I called Sky, another week passed, and I called Sky.To date, I have received not 1, not 2, not 3, but FOUR routers, one of which I refused to take from the Post Office.What a joke.Phone Sky with queries? They clearly do not have a system, do not track items sent, have no idea what their customers have and do not have, if you phone them they put you on hold for 30 minutes.If they want the routers, they can come and pick them up themselves, waste their own petrol.Missing Terrestrial Channels / Incorrect Regional Variation on Terrestrial ChannelsCustomer's who have previously subscribed to a Television package from Sky which has subsequently been cancelled will for a limited period be able to continue to use their Sky viewing card to receive Freesat channels using their Sky equipment (Minidish and Digital Box). After a period you may experience an issue which is resulted from using an expired Sky Viewing card including : incorrect regional variations on terrestrial channels and/or missing terrestrial channels (namely ITV, Channel 4 and Channel 5).To troubleshoot the below steps should be followed :Using the Sky remote control:At your equipment:Current period viewing cards are white and, as the resin used during the manufacture of the viewing card becomes warm, you may see a brown mark on the surface of the card. This mark is normal and has no effect on the performance of the card.7. Reinsert the viewing card and ensure that:Standard digibox : wait 30 seconds after red light displays.Sky+ box : wait 2 minutes after red light displays.Sky+ HD/SkyHD : wait 2 - 4 minutes after red/amber light displays.Using your Sky remote control:12. Allow box to complete its listings search until channel 998 displayed.13.Press TV Guide and Select ??All channels??.14. The On Screen Message "Searching for Listings" may appear for up to 60 seconds to allow the box to retrieve the TV Guide listings.If the above troubleshooting steps prove unsuccessful a new/replacement viewing card will be required to enable viewing of Freesat channels. A viewing card can be purchased for a one of payment of ?25.00 by visiting .In one guise or another smartphone type devices have been around for a while now. They weren't always known as smartphones. From Palm Pilots to PDAs, Pocket PCs to Blackberries, iPhones and Androids they have had a variety of names. What has changed now is how pervasive they are. last year foundfound that 39% of UK adults now own a smartphone.I first owned an HP Jornada about 7 or 8 years ago which I sent the odd email on through my mobile phone, via , attracting some funny looks on the bus as I held my Nokia and Pocket PC close to each other in one hand while tapping away with a plastic stylus. I bought the first iPhone on launch weekend in 2007 and have since owned 3 of them. I currently use an iPhone 5 and a Huawei Ascend P1 running Ice Cream Sandwich. No one gives a second glance anymore when I tap out an email with two thumbs.What we use these devices for has changed over the years. Initially seen as a replacement for the paper stuffed Filofax they were used to control people's calendars, take notes and no doubt play the odd game. With the rise of Facebook and Twitter they began to take control of our social lives. It could be argued, since they are never out of their owners hands, that they have taken control of our lives, period.Not content with assimilating our weak human minds they now have their technological rivals in their sights. For many they have become the default Internet browser and email client. It's possible to remotely access your laptop or desktop on the move. Games consoles have to some degree been replaced, mainly by native apps leveraging the increasing graphics horsepower available although streaming more demanding games from a host in the cloud is also gaining some traction. Some Smart TV manufacturers have released apps allowing control of network connected TV sets. Car manufacturers are linking up on-board computers. Should payment systems using apps, or other technology catch on they may gain control of our bank balances. Recently the and devices monitoring our vital signs are becoming popular concepts for technology firms. No doubt the smartphone will have an app in control.Working for Sky and being in the Social Media field I've had a special interest in recent developments. Never one to miss a step with new technology my employers have been developing apps for more than half a decade. One in particular sums up how converging trends and technologies can be greater than the sum of their parts, The Sky+ app.Remote record first launched back in 2006 allowing you to view the TV Guide and set a recording when you were out of the house and we have recently added a few improvements.Sky recognised the potential for second screen apps showing content related to shows on your TV through your mobile device and entered into a early last year. On the iPad this allows us to provide a host of information related to the programme you are watching through the discover more button such as Tweets, downloadable content, news, related links and background information about people, events and products all while you are watching on your main screen. You can even shout out sending a message to friends and followers on Facebook and Twitter letting them know what you are watching without leaving the app.Another big innovation we introduced is the ability to control compatible Sky+HD boxes through the app. Initial prototypes had a line of buttons to control play, pause, rewind and fast forward until one of our software engineers devised a way of using natural gestures to control viewing which is much more in tune with how someone would use a tablet or smartphone.I doubt many of us would have realised quite how important, or controlling depending on your viewpoint, these devices would become.You can find the Sky+ app for Android on and for iOS on the .For information on other Sky apps visitHi caesarome,Thanks for getting back to us so promptly.After having a look into this, there isn't an option to remove the 'posted from' message when you are using the forum through a mobile device. This would always be automatically detected.Thanks for clearing this up, we were unsure if there was a problem with this feature but if you have edited this when logged into a desktop computer, that answers the question.We will certainly pass on the feedback in relation to the HTC desire not showing up when you make your post.Thanks again.Hello there,Im sure you have tried the sky.com/usagetool and found that it doesnt work with broadband unlimited.Sky dont allow you to see your broadband usage on the Unlimited package,but if you go to, you can download the thinkbroadband meter which will allow you to see daily, monthly and weekly statistics on how much you use and when. There are many more features offered with this software aswell.This software is not from Sky and have no control over it, but it may be what you need.Hope this helps.We are aware of a software issue with the Motorola RAZRi device on Sky Go. The device when updated to Jelly Bean is being incorrectly detected as rooted, we have been working with Motorola to investigate this issue and can confirm it has now been fixed.Further testing of this specific device running the Jelly Bean operating system found that there is a significant shift in behaviour and slowdown of video playback. We believe this to be device and OS specific as testing the RAZRi on ICS 4.0 and the RAZR HD on Jelly Bean do not show the same behaviours.We are continuing to work with the relevant software and hardware companies to fix this bug and apologise that this means any RAZRi device running Jelly Bean 4.1+ is not currently supported by Sky Go. We will let you know as soon as the issue is resolved.Many apologies for any inconvenience and thank you for your patience.Morning everyoneI have an update from the product team on this issue.We have fixed the two issues (incorrect root detection and slowdown of video playback) that were experienced on the Motorola RAZR i device running Jelly Bean 4.1. As we have made code changes to the streaming element of the application, we are testing all supported devices to ensure any new issues have not been introduced by this change. Once testing has been signed off, we will plan in an app update to close this issue.Thanks for your patienceSaraSky have assured me that the service sky go is currently incompatible with Lion or Mountain Lion, Apples two year old OS. I have used skygo on both a desktop and laptop Mac so find this somewhat astounding. I've attached a copy of the conversation below which may be of interest if you are having trouble with a macbook air, skygo-live and the desktop player. SkyGo hereafter SG as problems trying to post it as the full name. (edited by Sky in the end as it took to long to filter through it!)Does anyone know anything different?Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.You are now connected with Sky help.Sky help: Hello, you're chatting with Sky help, a Sky advisor, may I take your name please?You: CustomerSky help: Hi Customer.Sky help: What brings you to our web site today?You: Hello there. My Macbook air will not work on live tv through skygo nor the desktop version. I couldn't get the desktop to work last week but the live tv did. It seems to be a common problem searching the forums. Are you aware of it and is there a fix in place? Who's responsible for the fix, sky, Microsoft or both?Sky help: I will certainly help you to resolve this issue however I need to ask you few questions.Sky help: Is that okay with you?You: yesSky help: Can you tell me the error message along with the error code while trying to install SG desktop?You: hold on while I attempt itSky help: Sure.You: its going to take a few minutes to install it as its preparing. When I attempt to watch I've tv its telling me that the device is not registered even though it is when going into the device managerSky help: Can you help me with your Sky id username please?You: CustomercSky help: Are you unable watch live content directly from the SG website too?You: skygo uses Ms silverlight to play on demand content on the SG desktop. When prompted regarding playback of protected content, please choose "enable" if you wish to continue watching on our serviceYou: yes, unable to watch live tv but that did work on the 1st NovemberSky help: Can you tell me the operating system for your Mac?You: os x 10.8.2Sky help: Is it mountain lion or snow leopard or leopard?You: mountain lionSky help: Customer, I am afraid, as SG does not support mountain lion.You: the live tv version workedSky help: Do you mean on your Mac you can log in to and watch live?You: I could but I cant nowYou: it also worked on my imac which operated on mountain lion as wellSky help: Customer as Mountain lion does not support SG however our engineers are working hard to check the software of this operating system for Silverlight.You: since when as it worked only 8 days ago??? I can understand if the desktop version does not work as I was unable to get that to work but the live TV did work.Sky help: let's follow some technical steps to resolve this issue.Sky help: Most of the time this issue gets resolve by following these troubleshooting steps.Sky help: Request you to visit and Sign in with your Sky I'd and password.Sky help: Please now attempt to play the content and the error will display.Sky help: Can you please right click or CLTR +Click (id using Mac) on the error message and select Silverlight. This will open Microsoft Silverlight Configuration panel.You: yes it does. Do you want the code?Sky help: Select the playback tab (3rd tab on the window) and ensure that the "Enable download and update.." box is ticked.Sky help: Please now click on the Application Storage tab (last tab on the same window) - this section contains a list of visited websites that have used the Silverlight Application Storage feature.Sky help: Select go.sky.com ,anytimepc.sky.com and any entry related to Sky and click Delete.You: doneSky help: Please try to watch live content now.You: unable to register this computer as a sky go device. Manage your devices in settings s267-c1102Sky help: This message basically comes if customer exceeds the device limit.Sky help: Have you upgrading your operating system?You: I switched from a PC to the macbook on the 1st and was able to watch live content so its worked 8 days ago. My system updates itself as and when apple releases them. If an update from apple has affected this, how do you go about resolving the issue?Sky help: Oh, in that case rest assured, you can surely register your device on 1st of next month as device limit get reset automatically on 1st of every month.,Sky help: The potential causes for this error is the changes in the computers operating system such as Upgrading the operating system, ie Windows XV to Windows 7. Sky help: Following the launch of SG, we have reviewed our policy for the number of device changes that can be made and we can now confirm that once two devices have been registered, subsequent changes are restricted to one per calendar month. This change includes removing one device and adding a new one its place.You: I've not done any major upgrades and it worked 8 days ago so why does it not work now? I'm not trying to change it twice in in one month. I understand your policies. Something else is the problem. Have you not had ANY other problems from customers using MacBooks?Sky help: Customer, the problem could be due to your operating system as SG does not support mountain lion so many times does not work on Mac.Sky help: Our engineers are working hard to check the software so that Silverlight will work on mountain lion operating system.You: Are you telling me that it has NEVER worked?Sky help: We are hoping that it will surely work as earliest possible as our engineers are working hard to check the software for Mountain lion to work on Silverlight.Sky help: I will take this as suggestion and forward it to my relevant team for Mountain lion operating system to support Sky Go.Sky help: Customer, your suggestions are also appreciated on our help forum.You: well id have thought that was pretty obvious. Did you know that on demand features work if you choose to play them live and not download them? Does that use silverlight to play?Sky help: Yes, Sky Go works on Silverlight whether it is on Demand section or live content.Sky help: As Silverlight is the Microsoft which allows to watch SG.Sky help: I can suggest you for snow leopard or leopard operating system which works with Silverlight on Mac.Sky help: You can surely upgrade this next month so that you can watch Sky Go with this operating system.Sky help: However, I will take this as suggestion and forward it to my relevant team for Mountain lion operating system to support Sky Go.Sky help: Is there anything else I can help you with today?Sky help: Customer, I haven't heard from you for a while. Are you still there?You: snow leopard was replaced by lion in 2010 so why are sky so far behind? The on demand content, like tower heist for example can be viewed but not downloaded as the desktop version does not work. The two affected areas are live tv and the desktop version. It's not a case of silverlight doesn't work all together as you are suggesting. When you mention upgrading next month so that I can watch it, what do you mean exactly? Skygo is a fantastic service that is being wasted with me as things stand and its very upsetting :-(Sky help: I understand that if I would have in your place I would disappointed with this.You: a history of release dates You: how can I keep updated then with the developments? Who is responsible for making it work? Sky, MS, Apple, all three?Sky help: It will be Sky Go as our engineers are working hard to check the software for Mountain lion for Sky Go.Sky help: We are hoping very soon to launch Mountain lion officially for our our customer for Sky Go.Sky help: Once we launch Mountain Lion for Sky Go we will surely update this on our help forum.You: okay. Disappointing that it's been around for 2 years and it hasn't yet been done though. You've still not answered my question either as to how it was working on the 1st November?Sky help: Let me access your account and check that for you.You: okay, thank you.Sky help: To access your account details, I will need to ask you some security questions. Is that ok?You: yesSky help: Are you the account holder?You: yesSky help: Please confirm the full name/surname for the account along with the home address including postcode.You: CustomerSky help: Please also confirm the first and third characters from the password on the Sky account. This is not your MySky password and please do not supply your password in full. Please also confirm the e-mail address for the account.Sky help: Thank you for confirming those details, please bear with me a moment while I access your account and get the information I need.You: okayYou: can you manually reset the device and fool the system in to thinking there has not been a change for over a month?Sky help: Customer, as I can see that till 1st of this month you were using window seven operating system that's why it was working till 1st of November.Sky help: As you upgraded or change the device to Mac with Mountain Lion so it stopped working to due to unsupported operating system for Sky Go.You: that's probably correct. I then switched it to my Mac on the 1st and it worked. You can see that the device has been registered and in order to do that I attempted to watch something, was told id have to visit device manager as I already had two devices registered, deleted the windows 7 PC and added the Mac.Sky help: Let me check what best I can do for you.You: thank you very much.Sky help: Customer, I checked that for you due to unsupporting operating system Mountain lion you are unable to watch Sky Go on your Mac so once we will officially launch it, it will surely work on your Mac.Sky help: So please forward your suggestion for mountain lion on our help forum as we always appreciate our customers suggestions.You: Okay, I think it's safe to say that it doesn't work as I have the proof when trying to logon. It does work on the on demand content if you watch live from the website so I'll take that as an encouraging sign and be positive. Thank you for your time and your patience. I appreciate that it's not your fault and if you could fix it, you would do to save unhappy customers like myself droning on for hours about it! Have a good weekend.Sky help: You too.Sky help: I really appreciate your understanding in this matter.Sky help: It was a pleasure helping you, take care.With all due respect I work in software development and if there was a BUG in my software impacting my customers as hugely as this is I would be working 24 hours a day 7 days a week to get it fixed ! Where exactly is the issue on your priority list ? When is the next scheduled release of the software ? Is an emergency patch being considered given the fact this issue prevents your product being used ? Please remember that this isn't a minor annoyance - this STOPS the software being used completely by a significant segment of your user base !! Quite honestly if I was operating in a similar fashion I would be out of business !So, please no more "we're working on it".... Frankly I find it completely unprofessional.When are we actually going to get a decent response from Sky giving us some hope that this problem will be fixed some time soon and they're actually making this a big priority. The lack of response I think says it all. It smacks of arrogance, incompetence or perhaps a bit of both. Most serious technology/media companies get their hands on pre-release code months before it goes RTM to ensure they can support their customers and core services continue to work when people buy new computers or upgrade to the latest OS. The only conclusion I can make here is Sky don't consider Sky Go Live a critical service to its customers - that is a big mistake and they will lose customers in the droves with this sort of attitude.Mountain Lion OS went RTM nearly a year ago with pre-release code available way before then; same for Windows 8. So even if Sky didn't bother to test services on pre-release code its astonishing how long its taking to get this working.So question to Sky - who can we write to in order to get our complaints properly heard? I get the sense this forum is pretty much ignored. Surely someone in senior mgmt at Sky will take this problem seriously and push it up the priority list or are you going to wait until customers start going to your competitors first? I'd prefer to pull my own teeth out than call customer support as that normally involves waiting on the phone for an hour only to be treated like an idiot and not being able to speak to someone who really understands the problem or has even bothered to look at previous cases. Sky really need to improve both customer service and the development/support of key products.Hi All,As previously mentioned sky are aware of some issues with Sky Go when it is being used with Mountain Lion.I am going to cover a lot of things in this post (some of which you may have tried already). Please have a read through and try these steps in order to see if this makes any difference to the problems experienced.If you are using a company PC or a device that does not belong to you, you must have the consent of the owner or systems administrator of this device prior to carrying out any troubleshooting.Sky cannot be held responsible and accepts no liability for any problems that may arise with other programs on your device as a result of following these troubleshooting steps.Check the Sky Go quality settingsSky Go requires certain internet connection speeds to successfully play-back content.OpenQuality Settings on the menu bar or information console. If the quality is set too high, the content may stop unexpectedly. The main cause of this is that the internet connection not fast enough to sustain the quality selected.Try changing the quality setting to medium or low, then attempt to watch the content again.Use the table below for information on what speeds are required for each quality setting:QualityMinimum SpeedRecommended SpeedLow600 Kbps1 MbpsMedium1.2 Mbps2 MbpsHigh1.8 Mbps2 MbpsAuto0.5 to 2.9 MbpsN/AOn certain Sky Go channels, theAUTO settingestablishes the most suitable quality setting based on the current internet connection speed. By setting the quality toAUTO, it will constantly monitor the connection and adjusts the picture quality in order to prevent buffering.If theAUTO settingis causing the content to buffer whilst it switches between quality settings, trying one of the other quality settings may resolve the issue.AUTOis available on the following channels:If the internet connection is lower than the minimum speeds, contact your Internet Service Provider (ISP) if you are not a Sky Broadband customer for further assistance. If you are with us, we will need to look into your Sky Broadband speeds further.Internet ConnectionUsing a non-standard internet connection can sometimes prevent Sky Go from connecting to the server.Non-standard internet connections include:Sky Go copy protectionWhen using a standard internet connection, the setting that allows the playback of Digital Rights Management (DRM) protected content may be turned off. This would stop Sky Go connecting to the server.To check the setting:If already ticked:Reinstall Microsoft SilverlightThe Microsoft Silverlight installation may be corrupt and require reinstalling. In order to rectify this issue, we will need to delete the PlayReady folder. This will delete the licenses for all content protected by Microsoft's PlayReady licensing, including all downloaded Sky Go files. Before continuing, it is best to check with the license holders that you can re-obtain licenses for downloaded files.To uninstall Microsoft Silverlight:To delete the PlayReady folder:To install Microsoft Silverlight:If the option toRundoes not display, save the file and open it once the file has finished downloading.You may be asked for a password when trying to install this program, this is the admin password for the computer that you are using.Go back toand attempt to play back content again.If you have done all of these steps please let us know and we can look into this further for you.Thanks,Hi Akk,I am now in contact with the Advertising Standards Agency. They have asked me for proof and I have supplied them 3 sky web pages clearly stating it works on a Mac (no restrictions shown) that it will work on all your computers (again no restriiction) and finally a web page that shows it is only compatibele on legacy Leopard and Lion OS. So the point I made, and it has been accepted, is that at no point do they tell consumers it wil not work on the de facto standard mac operating mountain lion.Additionally I made the point, again accepted, you have not been able to buy a new mac with anything less than Maountain Lion v10.8 for over a year. Yet they still advertise it being compatible with a Mac.please go to the ASA site and complain.Great to hear from you today Snowmanpete I can clear up your queries regarding Sky Go. I know device limits can be annoying, however these are in place as per licensing agreements with the rights holders to the content shown. These agreements are different for showing the content On Demand, so a device limit is in place. The Mountain Lion operating system is currently not supported with Sky Go. That's why it's not working correctly for you. The reason that it allows you to add the device is that it would allow you to adds the computer itself to the Sky Go registered devices, not the operating system. We are always working to get Sky Go support for as many devices and operating systems as possible. This can take time as we need to develop the service for these systems and test them. As it stands at the moment, we have no information on if/when Mountain Lion will be supported at the moment. I hope this information helps explain how Sky Go device limits work and why you cannot use it on your operating system. If you need anything else then please feel free to post again and I'll assist further. Cheers,I think I know why Sky are reluctant to solve this, and if I am right then it is truely pathetic.I was having a think about what new features were introduced with Mountain Lion that may upset Sky's DRM system within Silverlight, and I have come to conclusion that it is related to Airplay Mirroring. Why might this be an issue? The fact that you can display the content on a second screen, which has been disabled in the iPad app (well, for Video), and it cannot be disabled within OS X (as it is not an option, it is built into the core of Mountain Lion). It probably comes down to rights, but this means that Sky are unlikely to fix it and their teams have been investigating a way to disable AirPlay mirroring, and it has proved fruitless.If this is the case Sky (and I am only hypothesising) then everyone who has access to SkyGo is a pying customer, its only the same as us connecting a second display to our Sky Box or Computer, and there's nothing to stop that from happening. AirPlay mirroring only works over the local LAN, which means it would be unlikely for it to be used against rights permissions (ie over streaming) in the same way screen capture works.I suspect I am right, what does everyone else think?The only way I can get it to work on my Mountain Lion Mac Mini is to install Silverlight, sign into Sky Go & leave the Mac running.As soon as I switch it off & try to use again, I have to go & delete Silverlight, install it again & login back in to Sky Go to register device...A long way round to get it to work but its the only way I've found, other than never switching the Mac off, which is just not practical at all.If I try to use Sky Go after switch the Mac off & back on, I get a message saying the device isn't registered & a white box where the TV guide/show should beI hope a fix is available soon!!!Hi Maverick777, As your landlady is in charge of the phoneline and doesn't want to lose the telephone number I'd say you would have to stop the talk order and stick with the original supplier as we're not able to transfer the number for anyone other than the line owner. A number can be ported from certain providers when it is organised by the person with permission to make changes to the land line. I know this isn't the best outcome however it's something that we're not able to do. Hope this helpsHi miaorui, Referring to the link you have sent, this persons address may have been registered when they made their order. In regards to your issue, your address needs to be registered with BT openreach before we can place an order on our system. The only way this can be done is by contacting your developer who will contact BT Openreach and get the address updated, once this has been done we will then be able to locate your address and place an order. I appreciate that other suppliers may be able to push this through, however that is not how our system works, we would need the address to be updated with BT Openreach before an order can be placed on our system. CheersWill do Kirkie50,I do believe that the line is working, Sky/Openreach need to get an engineer in to install the phone socket in the house (10 minute job).The openreach engineer did tell me that the line will have a fault signal as no phone box in the house terminating it.I have explained this to the Sky team + escalation team and just get openreach says faulty, next update 2 weeks.I do believe a total lack of comms/collaboration between openreach and sky. Openreach have a monopoly on the work.Also I get the feeling that communication between the two companies is via email/job tickets rather than people being empowered to discuss the next steps. If the phone socket was installed and still faulty, yes I would understand. The fact that a phone socket needs to be installed regardless of the line working or not just seems to me crazy 3 months in for a ten minute job has not been completed.If line faulty and then fixed, then would not need to arrange an engineer after the line fix to install socket - just need to turn on at exchange. Again Sky team just say cannot do this until line fixed - but openreach engineer who lives near me is adamant line is fixed.Crazy....I have been patient for 122 days now...order acknowledged 4th March. Have spoken to 4 different sky customer service people now over this period....All I would like is for the phone socket to be installed into my house so when the so called line fault is fixed it can be switched on at the exchange.I am frustrated as I do wonder if people at Sky or Openreach are actually empowered to resolved these long term issues.I wait for the next update on the 10th July with baited breathe....The call yesterday online chat was polite etc etc... outcome the same... nothing happening.....When i see an empty house in my new estate which is now finished with a bt openreach telephone socket installed and people not even moved in, I have the wires out of the wall waiting for a socket.This weekend I am going to do speak to my neighbours and see if they are all connected as I know some are. I will ask who the provider they have is.... will post my findings here....Hi,You are in a DLM10day line training period, which usually starts within 72hours of your Sky broadband service being activated and will last for about 10 days, during this time your sync speed will increase gradually until it reaches the fastestbut stable speed your line can cope with.It usually starts of at around 4mbps and then increases gradually during the 10day (sometimes longer) period.Once the 10dayDLMline training period is complete theDLMwill still continuously monitor your connection to make sure it is stable and will take appropriate action if the line becomes unstable or if too many errors occur.Please remember to always leave your Sky Hub/router connected and switched on 24/7.This is also stated in the Sky Broadband guide.CheersI filled in themoving home form last week and received my call to arrange details. Only to be told there was an error on the system. I was contacted again a day later to say the same. I then called on Tuesday to find out what was happening as I was moving yesterday and had heard nothing else in a few days. I was assured I would receive a call back that dayas the same error was occurring, only to hear nothing. I have now moved into the new house and have no TV, broadband or phone line and still no one has contacted me. I can't get hold of anyone at Sky until Monday according to customer services phone line.I asked for the engineer to come on Sunday. I have no idea if this has been confirmed! Can someone please tell me what is going on, as a customer of 8 years i'm disgusted that I have been left without any contact for days and am seriously considering cancelling the whole contract now. I'm having to pay through the nose to make calls to Sky on my mobile when irritatingly they should be free had they bothered to connect my phone line. I don't even know for sure that my phone at my previous address has been disconnected!That is a great question Shazza88, hopefully I can help with this. On your remote control press SERVICES - then use the left/right arrow keys to scroll to SETTINGS- then press "0" "1" then press SELECT That should take you to the Installer Set Up menu, go to the New Installation and press the SELECT button until it says "Astra scanning please wait." Once it says "channel line-up complete", just press the SKY button on the remote and it's done. Let me know if this sorts things for you. CheersAfternoon Mike32, Great to hear back from you and thanks for such a detailed reply . Sorry about the delay in getting back to you. As they have raised this as a technical fault you will not be able to see this in order tracking. When they advised you of the timescale this is for our tier 2 team to contact you but you may find the issue to be resolved and you get an SMS message to advise this has been resolved. Please do let me know how you get on with this and any updates you receive. If you have any questions please give us a shout and we will be more than happy to help. Thanks,Hello change+house, A massive welcome to our community and thanks for making your first post. Have you tried change your address either by calling us or through yourby selecting Home Move? If you need any of your services installed and activated at your new property then you can arrange this by filling out an online Home Move form by following the link above. Once you have done this then an agent will call you with 48 hours (however at the moment we are currently upgrading our call centres and this will take affect from June 17th) and arrange the installation of your Sky box or boxes and dish etc. Let me know how you are getting on with the move. Cheers,Hi,I moved house recently and decided to join Sky as a new customer and ordered SkyTV and SkyTalk.I was tied in a contract with another ISP for broadband so couldn't order that form Sky until I knew what they could do to cancel etc. Turns out they could charge me the earth to cancel and thats about all so I paid up and cancelled.I then rang Sky back and asked if they could add Sky broadband to my order about 2 weeks ago - the woman from Sky said she couldn't do this until the SkyTalk was active now and I had a landline number, fair enough I thought, so I waited about 10 days. Sky TV and SktTalk were both activated and all went well, so I went to your website to see if I could add Sky broadband, the website says I can't do it due to having an order in the last 30 days, so I called up customer services.I've tried a few times now over the last week and received the same info from Sky that the line checker is down and someone will call me back, unfortunately this is not happening. I'm waiting on someone calling me back again today about it as apparently it will be back up in a few hours?!Obviously I'm pretty keen to get a broadband service in the new house as soon as possible but at this stage I can't even place the order.Hi there,I moved to a new build house3 weeks ago and contacted Sky to let them know that I wanted a new line and Internet connection but still keep everything the same as the previous house I had moved from.After 1st call to SKY, I was told that it was not on their BT database therefore it couldn't be ordered but they would keep checking. They called BT and said that BT couldn't find my location as it was a new build.A week later, 2nd call to SKY, I was told that it was not on their BT database therefore it couldn't be ordered but they would keep checking. They called BT and said that BT couldn't find my location as it was a new build.A week later,3rd call, I was told that it was still not appearing on their BT database therefore it couldn't be ordered. Sky saidtheir system was showing it as a temporary problem on the availability checker and it might be worthwhile if I contacted BT Openreach myself.I contacted BT Openreach, and they that said it just needed connected and an engineer would be out by 9th May (why it takes 22 days to get to a house to connectto a new build that already has all the lines installed in the thehouse I don't know!! The BT personalso said it would cost ?130 to connect and that I must agree to an initial 12 month contract.If I take 12 month BT Broadbandcontract they will waive the ?130 installation charge.Surely SKY should have been contacting BT and sorting this out. I now can't have my SKy package with phone and telephone, costing me savings in a package dealbecause I have to stay with BT for 12 months. Surely this is against competition laws?Sky surely this is not the process for getting a new build property set-up with telephone and broadband?? I have been without telephone and broadband for 3 weeks and looks like I have to wait another 3 weeks to be connected.Hi,I have exactly the same issue. I'm already a Sky TV customer and want to take advantage of consolidating my phone and internet, so rung up sky to book the home move. I now have Sky TV installed at the house but still no luck on the phone and internet front. When I called up BT to cancel my existing line, they seemed quite keen to keep me as a customer and find a way around the issue that BTOpenreach didnt seem to have the address listed (creating a new address by plot number on a postcode which did exist inthe BT systemsetc.)I called Sky again today and was told that there was nothing that could be done and I would need to contact BT Openreach myself. I would have thought that this is something Sky as a service provider could do. I see BT Openreach vans driving round our development all the time so I am sure that using the right information our house could be located.If anyone can help me I would be keen to move across, however if this is not resolved in the next couple of days I will need to try an alternative provider as I do not want to be without phone/internet for too long.This appears to be a common occurrence.On 18th April I placed an order for a new phone line and broadband. I received confirmation of the order, along with the appointment. So I booked a day off work. The engineer never turned up.I received a letter on 11th May stating that Openreach couldn't send an engineer on the agreed date, so a new appointment was arranged for 25th May.Once again, I booked another day's annual leave to wait for an engineer who never showed up or had the common courtesy to call.I called Sky again and was told that the engineer informed that the property in which I'd been living for three months hadn't been built yet!I now have another appointment for this coming Thursday. This will be my final attempt - if they fail to show up again I'll close my account and go elsewhere.The really irksome thing is my neighbours in the same physical building have had their lines installed - an Openreach engineer was even here on a Saturday to install my next door neighbour's line. The other point of annoyance is even though an Openreach engineer hasn't shown up, I still haven't received a router, which being in Sky's control, I should have received before the first aborted attempt at installation!I note that on the welcome letter it states "Your award winning fairytale package" - no kidding!!Hi,In a way, I am pleased to see so many posts with the same issue that I am having with SKY. I thought I was going mad.I registered my address with the Post Office over a month ago now and notified SKY of my move-in date which is now 3 weeks ago. I still only have the Sky TV working; no internet or telephone.I spoke with the development site manager only yesterday, and he confirmed that Openreach had completed everything, so it was up to the service provider to sort out the connection.I have spoken to Sky Home Move SO MANY TIMES, and each time it's the same thing they have told me:-- They couldn't find my address on the BT database. I don't know how this interacts with any other database (e.g. the Post Office database - on which I have been logged for a month - and no-one at SKY can explain anything to me about the BT database apart from they just check it for an update- They have told me to call Openreach to see what is going on.Surely as a service provider SKY should be doing this!!- They told me that it can take a couple of weeks for the address to be registered, but it is now a month since I registered the address and nothing has been done- They cannot tell me when anything will change, but that they have a call scheduled to me next week, when they will go through the same thing again I'm sure, and nothing will get done.- They appear to BE DOING NOTHING PROACTIVE TO GET THIS SORTED OUT. Surely if they are serious about taking on people's line rental; they should be working damned hard to sort out issues like this.SKY cancelled my old broadband and phone line account before I moved out of my previous place, and now I have been told that because of this, I cannot take my number with me even though I am still in the same area dialling code. This is really poor because in no instance did Sky ever talk to me about moving my number.I called BT last night to enquire about going back to them. I HATE BT, but this is how far I have gone because SKY have been so poor.BT also had "an address match problem", that the line was not yet registered with the exchange, but said they could easily manually build an order to Openreach to connect me.This is more information in one call than SKY have provided in a month.No-one at Sky can tell me what the address match problem is - which system is this a problem on - and how it can be resolved. How is this possible given that this is a specific service that they are offering?!No-one at Sky has ever been able to talk me through exactly what is involved in connecting our line. Do they actually know?!?My wife is self employed and relies on working from home, so we are losing income as a result of these delays.Sky Home Move have been thoroughly unhelpful, just phoning me up asking if there is any news on Openreach completing the line installation week after week. The only thing they have done is get the TV working, but even then the engineer wasn't allowed to connect the Sky+ cabling in the loft to the dish because "Sky make more money out of customers by connecting one point at a time". As such, I have a hole in my wall that they have drilled to just connect the dish directly to my HD box!Sadly SKY just don't seem to care about getting us connected to the phone and internet, which is making me consider whether I want any association with them at all now. How many SKY customers have moved to new build properties in the last decade? There must be thousands. How is it therefore, that this is such a mess for so many people?I am getting really fed up of these faceless organisations who are happy to take your money but no longer provide you with a service commensurate to the money you pay.Please can someone help me out!Simon ElliceHi Jason-dThis isn't good enough. I have received the following private message from 'Anne' now:-"Hi Sellice,Sorry for the delay in replying to your post.I have passed your details and case to a colleague in the relevant team to look into this further. Someone will be in contact with you soon.Please keep us updated with this issue and we will assist further if need be.Thanks,Anne"Surely you have put me through to the right team 24 hours ago. I am getting the impression more and more that either no-one at Sky knows what to do or no-one at Sky can be bothered to do something proactive. Which is it? Now I have to wait again for 'someone' to contact me 'soon'.Can someone please take this issue seriously as my wife and my mobile bills are spiking as are our call charges (0800, 0845) as we have no internet or landline, and I am sure SKY won't offer to reimburse us. My wife works from home, but has been unable to do so now for nearly a month. Again, are SKY going to compensate for loss of earnings? No, of course they aren't.Please escalate this beyond 'Someone' who will be in touch 'soon'.This simply isn't good enough.After 4 weeks getting no news, I am now told:"I have spoken to our Provisioning department and have been advised that at the moment, we cannot give you a timescale as to when this issue is going to be resolved for you. They have spoken with Openreach, who have confirmed that there is extensive work needed to be able to provide you with an active Phone and Broadband service and they cannot advise when this will be completed.As there is no telephone line coming into your property (or your neighbours properties), it means when we try and run a check on your line, it will not allow us to do so as it recognises that there is no line there. We could manually submit your address, however this will delay or even reject your order, as there is no line there for us to provision your order on and no timescale provided by Openreach for this work to be carried out.You could look at other providers to see if they are able to help you with this issue, however as there is no line there, you will come across the same issue (Virgin being an exception if they have their Fibre Optic services available in your area).If you contact BT directly, they may be able to speed this up for you, but that would mean you would be with BT for your Phone and Broadband services and would entail an 18 month contract."Think this pretty-much shows how high their customers are prioritised by SKY. It has taken them 4 WEEKS to tell me that there is still EXTENSIVE WORK to be done on the phone lines in our area, and they have suggested I find a different Service Provider.Thanks for the brilliant service SKYBought a new house rang sky on 4th december 2012 to look into tv and broadband - was told earliest i could get connected was 18th January. I said this was too long as I needed broadband for work. The advisor told me dont worry we will book it all in and when you ahve signed we will get you a cancellation and move the date forward. I found out when i tried to get a cancellation I couldn't and the advisor had lied to me. I then found out my mail was been sent to the wrong house number. So I contacted Sky and they said they could not change the addresswithout re-ordering; which was ok until I found out thatI would have to have a new connection date which would be the 28th January! the reason I could not have my original date was because BT were already booked out I KNOW THEY WERE COMING TO SEE ME. No mattter how much I reasoned with them they wouldnt change, so after been brow beaten by Sky I reluctantly agreed. On the 28th January I was working so my wife drove 70miles to our new house to wait for the engineer. I took some time off work to make sure it was done right. At 16.30 no sign of the engineer, after waiting 15 minutes to get through to Sky I was told he was on his way. At 1800hrs I rang back another 15mins at 5p a minute to get through when i complained about teh phone calls the sky advisor said i will ring you back, 10minutes later no call so another 15 minutes to get through when i did i was told BT were very busy and were running late but would be with me. after this call i got a text saying BT had called and no one was in which was another big fat lie. I rang Sky again, another 15 minutes to get through and they said they were sorry (again) and would book a new date, the 7th of March!! you can imagine my reaction, after challenging this Sky agree they were wrong and they would escalate it and carry out an internal enquiry. They said they would ring me back, and guess what they didnt. The next day they rang me and said its all sorted you will be connected on teh 1st February. Well that was today and my wife drove 70 miles to our new house and waited and waited and waited and then drove 70 miles back having not seen or heard from an engineer. I have spent most of the day on the phone today and am no nearer to getting broadband than i was on the 4th of December last year. I feel ill I am very stressed and would advise anyone if they want hasle free broadband dont go to sky, ive been waiting 2 months and it will be March before i get connected. I have been fobbed off and lied to and will be complaining formally and asking Sky to remove all their products from my property. Its cost me a fortune in phone calls, time off work and petrol. I have just spoken to BT and they have said they can connect me next week and their will be no connection charge. My advice dont bother with Sky3 months + I am still waiting and the new build estate is finished, and people around me who are customers with BT all up and running with broadband and landlines...For some reason my house which is Sky has a faulty line even though the openreach engineer fixed it on the 19th June.... latest update today is openreach saying line faulty.. Sky implied engineer may have not been telling the truth and they do not take into account "hearsay". Engineer lives down the road from me and I have told him the latest and he was really shocked...I cannot ring openreach, do not believe anyone at the moment.Next update 10th July from Sky - which will be no update, line faulty I expect.ALL IN ALL - A COMPLETE FARCE for new build Sky broadband/talk install!SOOOOO UPDATE TIME!! Whoop Whoop!!Had regular update call from Paul- sky escalation team 11th July 2013:Openreach have confirmed line working - Me excellentPaul - waiting for Openreach to mail that and next update (OH NO NOT ANOTHER NEXT UPDATE) Wednesday 17th JulyOH COME ON!!I said - I have told Sky on the calls last 6 weeks get someone to install phone socket in house so when line working does need to be arranged and cause ANOTHER DELAY!!! Was told by Debbie - AS YOU HAVE WAITED SO LONG WILL BE A PRIORITY, NEXT DAY OR SO for install.Well a next update on Wednesday is 6 days wait AND THAT IS BEFORE a date for someone to actually install phone socket.I said to Paul not good enough, I want an update tomorrow (Friday).Response, I can call you tomorrow but the update will be the same (I took that as nothing will progress until Wednesday).OK CANCEL TIME!!!! Paul quick as a shot, passing you through.Claire cancellations, very understanding, very polite, said will follow up with Paul and email him and ask that he keeps track on this order and if update comes in before Wednesday to call me/progress. I did say I get a feeling that updates happen and until next update call Sky does not progress as they do not check. Told not the case....Anyway - I decided not to cancel but I am so hacked off with all of this. I did ask as per Saran00 for compensation and was told would go on my file and someone else would need to call me to discuss that.Claire was very polite as all Sky people have been. BUT WE ARE NOW:4 MONTHS and 8 DAYS SINCE ORDER ACKNOWLEDGED BY SKY AND YET AGAIN I AM IN A LIBRARY WRITING THIS!!!130 DAYS PLUS!!!!!I DO BELIEVE BT OPENREACH PUT NONE BT CUSTOMERS TO THE BOTTOM OF THE PILE AND TREAT SKY AND CUSTOMERS WITH THE POOREST LEVEL OF SERVICE.IF YOU WANT A QUICK INSTALL - GO WITH BT!!!ps.Sky forum people have been very nice emailing me and a few live chats, thank you.Though end of the day waiting for another update!!!Saran00, congrats on going online...JamesTry this:Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.orOpen Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.Click on the Application Storage tab.Ensure the box is checked to Enable Application Storage at the bottom of the window.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.Hi Diofitz, I'm sorry to read of your predicament. Let me try and help clear things up for you First let me say we can definitely arrange a Home Move visit if you or you can do this through your In regards to downgrading your package, this can be done at any time after the first month of your contract by giving 31 days notice. If you were to cancel your subscription when still in contract you may incur You can only downgrade or cancel by calling us directly. I hope that we're able to tailor your package to suit your new circumstances and keep you as a customer and if you need any more help please get back in touch through the Forum. Cheers,Hello,I am moving from a flat (which is my own dish and not a shared dish) to a house.Is that possible? There are no special connections...My flat mate called sky and they said "no." They said its something about the connections, but its just a simple cable going through the wall into the dish and thats it.Will there be a charge?. Also there is no phone line at the new property. Yes anyway!... if the box is not connected in time, is there chargeof ?25? Just so you know we wont be having multi-room.ThanksRichHi harry+kay, Please check through your account as this will give you more information on the Home Move process and allow you to do this yourself if you want. Also you can Sky to get your services moved over, you will find that you will also need to give notice to cancel your phone and broadband service from your current property to then allow time for this to be reactivated at the new property. You will just need to take your Sky box and router will you and you can install your Sky box yourself however, you may not have duel recording abilities in the communal building does not have the appropriate cabling, the property you are moving into will be able to advise what is there. Please keep us posted on how you get on and good luck in your new home.Hi,I'm due to be moving home in the next 2-3 weeks and would like to arrange for Sky to be installed at the new property. However, because the building is listed, I need to apply for Listed Buildings Consent from the local council which can take up to 8 weeks. I gather from other posts that it's not possible to temporarily suspend my account so I was wondering if Sky could temporarily install the dish some other way (i.e. a pole in the garden perhaps) to allow continuity of service? Additionally, once I get the Listed Buildings Consent, would an engineer be able to thencome out and re-install the dish to the building?Finally, as part of the Listed Buildings Consent application, I need to know exactly where the dish will be placed and wondered if an engineer could confirm over the phone where the dish would need to be placed if I gave the postcode and/or any other details so that I could start the application process?Many thanks.Hi Chris,Thanks for getting back to me so quickly. Unfortunately my problem still hasn't really been resolved. I was told my move would be free and yet this is clearly not the case. I managed to get the money back off Love Digital for inspecting the property who were quick and understanding but the fact is I've had 2 months without a TV service and I'm paying ?75 a month for it which I'm really not happy about.If I was made aware that it was my responsibilty to check on the building's listed status I would have just left sky due to it not being available, but now I'm stuck in a situation where I'm being billed for a service I'm not receiving.Yes, in theory it probably WOULD be possible to receive sky but i'd have to:1. apply to the council (who we all know are notoriously slow at these sort of things), wait and likely hear a 'no'. that could take months2. secondly apply to the freeholders who own the building (again notoriously slow andbureaucratic), again with every possibility of a 'no' (very likely in this case - they denied me doing work on my kitchen!) again, more months3. and this is making the very unlikely assumption that i get a green light - install a dish on the roof, run wires from the outside of the building, through the wall and into the flat. i doubt i'd be able to touch the outside of the building in any form anyway, plus the work would require cranes etc (???????!)all in all this would be an IMMENSELY lengthy and painful process and would cost probably in excess of ?1000. not to mention that all this time (i'd estimate a year judging from my previous experiences with Hackney council), I'd be getting charged - (rejoice!)All this because i was assured that everything would be fine, free and simple...So please Chris, with all respect, i implore you to put me in touch with someone that can help me terminate my contract early under the circumstances.I hope you understandLook forward to hearing from you as soon as possible, trying to resolve this has become a full time job!PhilipHi Stuffedit, Congratulations on the new move and I hope everything goes well as I know myself it is hard having to share with your in-laws when you are exited with getting your new place but I hope it won’t be too long. If you are still within a 12 month contract then you will not be able to cancel your services without incurring a clawback charge so it may be best to drop your package to the lowest option and take your equipment with you so when you are ready to have it back up and running you just need to increase your package again and contact us to install the equipment however, this will depend on the costs and how long you will be waiting to move into your new home. Your other option would be to give a 31 day notice if you are not going to be moving within the next month or so and depending on the costs involved, you just keep your equipment as we install this when you are ready as you are not classed as a new customer if you have had Sky active within a year. It would be best to contact to look over your account so you are given the best options and also you can get some more advice from the following . Please keep me posted on how you get on especially if you are not sure of anything. ThanksHi Moving+Soon, let's see if I can provide some clarification on our Home Move process It's easy to arrange for your Sky equipment to be installed at your new home. It can all be arranged online through our Home Move page. The good news is that it's...FREE!!! You mentioned that you'd like to find out more about our Sky Talk & Broadband service. To save you going round in circles, you'll find all that you need to know on these services here. These can be added whilst going through the Home Move process. With regards to the packages that are available to our new customers, these are available to you too. You'll find the info on these here. Rest assured, the only way this will be a nightmare is if you're moving to Elm Street! I hope you find my post useful. If you need anything else, give me a shout. All the best,Hello,I ve recently moved to a new flat which is a part of ahouseand tried to move my Talk&Broadband services as well. However, therewas a slight problem in view of the fact that there is no landline cable coming into my flat. I contacted SKYcustomer service in order to ask about any possible solutions, perhaps to organize an installation of new cablesor something like that. I am not reallya technical person and I was not able to suggest anything else at the time.Anyway, first of allthe lady on the phone asked me whether there was a cable within the house at all. I responded 'yes' because there is one, but I do not have direct access to it, meaning that I couldnt use it. Then she said that the only possibility, because my flat was not registered with Royal Mail and doesnt have its own postcode, was to overtake the only present landline cableand then transfer the services over it. I told her once again, thatI have no access to this cable, which means that I would not be ableto use it, so thisis not going to work for me. I kindly asked if she could offeranother solution but she rudely said NO andrepeated the same thing as explained above.It is a bit funny because I dont use any SKYproducts at presentbut I still get charged for them and on top of that I could not be offered any adequate solution.If anyone could offerhis/her advice, it will be much appeciated.Thank you in advance.Hello,I am in Ireland, living in Cork.I currently have an issue. I recently got sky broadband setup in my house but a few days after setting it up a burglar broke in. So now I am moving. The thing is though, the new house I am moving to does not have a working landline from what I can tell. there is a UPC box on the wall alright but no phone wall sockets.I contacted the sales team to cancle my sky digital for a while during my move and I wanted to transfer the broadband over to the new place but they said they cannot transfer there until I organize an eircom technician to come out and setup the house and naturally I cannot get out of the contract without having to pay a few hundred atleast.My issue is, where am I meant to contact to get the eircom technician and will it cost much? The sales guy I was talking to said just go to the eircom site and I will find it but looking on the site and using google I am unable to find what I need. Any ideas on where I go or who I can contact about getting this done? Like a link to a contact page or a phone number.Thanks,Gerard/.Hi,I'm moving house in within the next month, moving in with my partner to her house. I got a new Sky subscription for tv, phone and broadband in March and my partner started hers last October. We rang Sky to with regards to what we need to do when we move as we want to keep my package and transfer it over and finish my partners.We presumed that because my partner only started her contract in October we would still have to pay for the remaining months owed on hers, but when we rang Sky we were told that we were not allowed to cancel her contract early and that we were also not allowed to transfer over my Sky as you can't have two Sky accounts at the same address?Is this right? Surely if we pay the remaining months on the contract we can end it early? And if not what are we supposed to so with my account as I need to leave my property at the end of July?Hi ollietanswell. I know how stressfull moving home can be so let me set things straight for you If you are moving to an area where we can't provide the service you currently have then we wouldn't penalise you for cancelling the product when you move. However we would need to run a line test for your new property first in order to check the product availability. This should be done when you arrange the home move with our advisors. I hope this clarified things for you. If you need help with anything else just let me know! Cheers,Ok so been with Sky for a few months and having a major hassle at the moment, the property we are moving too the landlord will not allow me to have a sky dish installed nor will he allow any holes to be drilled apparntly he has had the walls re skimmed and pointed inside and out, He's abit of a t**t really but what can i do about itNow my question is im unemployed at the minute and certaintly cannot fork out over ?400+ for cancellation charges.So i sent an email to the CEO asking if i could cancel the services without penalty as this is out of my control and dont see why i should be the one to pick up the sh*t at the end of it all.But i doubt this will happen as all these companies do is think about lining the back pockets of their trousersI was supposed to have my broadband activation date yesterday at the new house I've moved into. The BT engineers came, said everything was fine and left. About 7 hours after they were gone I realized the internet still wasn't working, so I contacted Sky. After going through their customer support channels I was informed 'it could be activated anytime between then and midnight' and told basically just to wait it out.So here we are, and surprise surprise. It didn't work after midnight and it certainly doesn't now. I have a dial tone so there's no line faults, I've plugged/replugged/rebooted the router and tested the master socket/pretty much done everything possible on my end but it's blatantly another Sky screwup so what exactly am I meant to do Sky, since I was 'guaranteed to be up and running' as of last night.Hello all! I'm hoping we have some experience of this... I have been a very happy Sky customer over the last 6 months (tv sports and movies package,broadband and calls). However due to an unfortunate personal circumstance and family illness, I am having to move home and into a property that already has a full Sky subscription package. When I move into this property I will be contributing to the payment of the existing Sky subscription and adding multiroom possibly 2 multiroom packages. However, because I am only 6 months into my 12 month contract, it is looking like I am going to have to continue paying the remainder of my original contract, which will be about ?150 at a minimum.Or can I transfer an existing package to an already existing package? I know Sky aren't obliged to prematurely cancel my contract with them, however do you think they will be understanding enough to recognise my unfortunate situation and help me out? I have tried contacting the billing support by phone and they have told me they cannot help me, and that I must contact Sky Customer Relations via the sky website. I have tried doing this and have recieved no reply. I have further contacted Sky by phone and was advised to speak to disconnections team but have had no success here. I have been a very happy Sky customer for the last 6 months and years previously to that and want to continue using them in my new home. I feel it would be unfair for me to have to pay ?150+ for a sky subscription that I cannot even use, especially when I am also going to be contributing to the payment of another subscription and adding to it with multiroom. I am also keen in keeping or taking my current HD box not sure if there is a cost for this as well? So, has anyone been in a situation like mine before and managed to speak to the disconnections team? A committed Sky customer.Hi Moving+house, We know how difficult things can be when you move property so hopefully we will be able to help If you can go to thisit will allow you to submit your new address details to us which would allow us to process your home move order. This may take a day or 2 for someone to get back in touch with you which would in turn likely cause a delay in the service being activated in the new property. If you are currently a Sky Talk subscriber you can call us for free, so if you wanted to get everything sorted today for instance, this would likely be your best option. I hope that I have been able to help. if you have any other questions or queries please let us know. Good luck with the moveI'm moving house shortly but, for various reasons, I need to leave Sky active in my old property for around a month after I need it active in the new place, especially for the phone and broadband, as I work from home, and mobile reception in one of the properties is so poor as to be effectively non-existent.Sky tell me that the only way I can do this is with a new account in a new name.That makes no sense to me. Surely there has to be a way to set up a new account but leave the old one active for a few weeks.Good Evening Adam+Q,If you are unable to move your current Sky services to your temporary accomodation then you may need to cancel your Sky services, then come back to us when you move into your permanent address.However you will have to remember if you are still within your minimum term period of 12 months for any of your services, then you won't be able to cancel these. We would then recommend you moving your Sky service to the temporary accomodation and/or downgrade these services to the minimum package available. If you wish to move your Sky services to another property then you can arrange this , however if you want to discuss cancelling your package then you will need to directly and provide 31 days cancellation notice.I hope this information has helped answer your question. If so, then please clickAnsweredas this may help other customers with a similar question. If not, then please post your query on the relevant board in our.Thanks,I am so fed up with Sky, trying to move house is stressful enough without having to deal with this bunch of incompetent idiots!I rang the house move team on 24th June told them I was moving house on 13th July. Broadband and phone arranged to be activated on 13th July and TV engineer booked to come out on 14th July. Told my services at myold home would disconnect on 12th July. So far so good.25th June I return home from work to discover I have no phone or broadband. Ring Sky (on my mobile) after making lots of surprised noises about why my phone and internet had been switched off Lucy then went to ask her manager Richard. She then told me that apparently from the moment you give Sky notice that you are moving to the date you move out you can lose your services at any time (even Lucy herself was unawareof this). I said that I couldn't believe this to be the case as why would anyone bother giving Sky notice if they were potentially going to lose their services at any point? Lucy couldn't help so I asked to speak to Richard but apparently he was too busy to speak to me (a mere customer) and anyway, as I was informed by Lucy, he wasn;t there to speak to customers but to manage his staff!So okay I thought, 20 days without internet or phone, hmmm not great. My husband works from home so has had to buy internet from BT open zone at a cost of ?18 for 5 days, and all the calls etc you have to make when you're moving are having to be made on the mobile phone (not cheap!). At least though everything will be switched on again on 13th July, even Lucy confirmed this.OH DEAR. I've just had a call from Sky. My phone and broadband order has been rejected due to the people that are living in the new house still having a working phone line (well I guess they are not with Sky so they didn't get disconnected 3 weeks before they move out). The order for broadband and phone will now have to be placed AFTER we move in to the new house and could take 2 weeks!!So a potential 34 days without broadband or phone (if not longer)!I have been helpfully informed that I will not be charged for these services whilst I'm not receiving them (how very kind of Sky not to charge for something I DO NOT HAVE!).What I'm wanting to know now is how do I go about getting reimbursed for the additional costs I have incurred already and will incur in the coming weeks?I'm moving from my house in a week but don't need to transfer my sky account, therefore, I need to cancel.Rang sky and was told that I had to give the usual 31 days notice - fair enough, T&Cs, blah-d-blah.The next day I thought to myself "Hang on, won't the new owners be able to call China through the landline at my own expense!". I promptly rang sky back and told them of my concerns. They said nothing could be done and indeed the new owners would have 3 weeks worth of free calls. Now brace yourself for what the sky "advisor" told me next. As an alternative action, apparently I could cut the phone line with a pair of scissors in order to stop any unwanted phone calls!! At this point I hung up.Why can't sky cancel a phone line within a week when BT can do it immediately!! Plus the advice I was given was a disgrace.Has anyone had any luck with this problem!?!Apologies for the late reply Sick+as+a+parrot, I can answer your questions regarding your Home Move As you own the equipment and have a subscription with Sky, we can arrange for a Home Move through Sky. The good news is...it's FREE! All you have to do is fill out your details on our sited and an advisor will contact you within 72 hours to explain everything in more detail and get the ball rolling. I hope this information helps get you going for your Home Move. If you need anything else then please feel free to come back to me and let me know and I'll assist further. Thanks,Hi poi0, Thanks for joining us on the Sky Help Forum. Please may I ask that when you called Sky was it the Home Move Team? If not here is the number for the Home Move Team - 08432161616(UK) 0818719893 (ROI) With our team you will be able to discuss in depth your move. If you tried this number please check out our, however you will need to know the dates you are moving. In regards to the recordings, if the old Sky box you have is a HD box you will be able to upgrade your package and keep the old box with the recordings however if the Sky box is not HD then once you upgrade your package you will only be able to view what recordings you have on the HD box. This is because as every box has a unique viewing card you will not be able to put it back into the old box without paring it with the box. As viewing cards can only have one boxed paired at a time you will be unable to do this. Thanks, Amber - WHi all,so I hope this is the right section of the forum to post in as I could not work out what part it should go in but here goes..I might be moving house in september and I have only had my sky contract for 4 months or so out of 12 and I was wondering how sky handles moves? would they come and take the dish from my current property and move it? or what happens if for what ever reason the tech guy cant give me sky in the new house with my 12 month contract? do I need to give X amount of notice so I dont miss out on sky sports F1 HD race weekends? If I dont record them then I miss the whole weekend as the practises never get replayed. also I might be wanting to add channels.. atm I have them all apart from most of the sports channels and the extra espn ones (sports) and obviously the 3D one as I dont have the sports package is it worth doing so?I am happy wth sky and I dont want to lose the connection and last time I had to stop it due to work being done on my house and the building work covered the sky dish so I could not get a signal and I ended up paying for 12 extra months of nothing and I dont want something similar to happen again..Hi,I currently have Sky TV and will be moving house ina few weeks. The current occupants in the house we are moving tohave Sky TV, phone and broadband therefore my question is this:1. Can I simply unplug my existing Sky box and plug it into the new house without having an engineer etc etc and the services would resume as normal?2. Once I move to the new house I will be upgrading to Sky phone & broadband. As the previous occupants were with Sky, do I need an engineer visit or can these services be activated remotely?Your help would be appreciated.BenHi teknotaz, Good luck with your home move . I moved last year and I hope your stress levels aren't as high as what mine were. I will certainly try and help you keep them down by clearing this up for you. When you move home with Sky and if we cannot offer you the same broadband package at your new property then we will let you of your contract. Therefore if we cannot offer you the Sky Fibre at your new property we will let you out of your contract for this. The broadband connect which is available at your new property is limited and I'm afraid we don't offer an unlimited connect package . I know the information about connect isn't what you wanted to read and we certainly don't want to loose you as a customer however you do still have the option of staying with Sky for your TV. If you are allowed your own dish at your new address then we can arrange your home move for your TV free of charge and the home move team can put in a date for your broadband to be cancelled at the same time. When you are at your new property keep an eye on our as the broadband availability may change in your area when you move. If it does and you want to come back I would advise just to check that you are not in contract with BT as we don't want you incurring any extra charge's. I hope this has helped and let me know how you get on. Thanks,Congratulations on the engagement and upcoming move Iain-w! I'll answer your questions regarding the transfer of services If your fiance is currently in the early stages of a contract with another and you have Sky Broadband and Talk, we would still be able to move your services over. However your fiance and flatmate may incur early termination fees with this as we would take over the active line that's in the property which would cancel the line that's already there. Regarding TV service with Sky, we'd be able to get this moved over for you without any problems. To get a Home Move arranged with Sky, all you need to do is fill out your details , and an advisor will call you back to get the ball rolling on this. I hope this helps clear things up in terms of the situation with the line at the address you're moving to. If you need anything else then please don't hesitate to come back to me and I'll assist further. Thanks,hiwe are moving home to a listed building next week(prob should have done this earlier)they don't have a sky dish as far we know so will have to go thru planning etc etc,but can we get our phone and broadband set up while we wait on planning?and more importantly we are taking our HD box with us which we have recorded lots of programs on, can we just hook this up to the TV and watch it? without the dish? we thought we could do this while we are waiting for dish to be put up?plus can i suspend my tv account while we are waiting, not going to pay ?90 for nothing, would rather just change to virgin,don't know what is possible but have been with sky for years and hope theres some loyality in return!thanks in advancejWith no terrestrial TV aerial, your builder must be planning on using a return feed from the two Sky boxes to provide access in the bedrooms to whatever is showing on each box. Yes, this arrangement can give you the Sky equivalents of the terrestrial Freeview stations (BBC1, BBC2, ITV etc), but no, it can't provide access to TV independently of what is playing on the Sky boxes.Beware also that:1. This arrangement is reliant on the bedroom TVs having an analogue tuner in order to pick up the Sky signal. With digital switchover now complete, many recent TVs don't have an analogue tuner.2. Pure speculation, but I suspect the future range of Sky boxes won't have the RFoutput required to drive this arrangement.Personally, I'd ask for a TV aerial not only to give some futureproofing toyour viewing, but also to provide backup for those occasions when bad weather disrupts the satellite signal.HiAsa loyal, and hopefully valued/valuable Sky customer of longstanding, I am completely at a loss trying to understand the logic behind your pricing for multiroom for exisiting customers.In my simple head, valued customers who already pay large monthly subscriptions and are willing to pay more i.e. another ?10.25 per month for another multiroom subscription should be encouraged to do so with attractive pricing for the necessary equipment and installation. I have just been quoted ?309 to have a 2TB box installed so that I can enjoy the pleasure of parting with my extra tenner a month!! This is for a box that other existing Sky customers are given for ?49.Apparently, I can have a dumb box for ?60, but as a customer who likes my Sky products, I don't want a dumb box, I want a box with good functionality and storage.This kind of pricing (plus some pretty awful conversations about it already) makes me not want to go ahead with the upgrade but is also making me question whether I forget Sky altogether and look to another supplier.Surely this can't be a good outcome for a pricing policy that should be attracting more monthly subscriptions from valuable customers? The lost income from a customer that leaves would cover the costs of a new box pretty quickly.Am I missing something?I'd really welcome a well reasoned answer - but please don't tell me again that it's because I already have one HD+ box - I know the pricing policy - I'm just at a loss as to why you think it's a good idea.Many thanksGood Morning MEMcMillan, A massive welcome to our community and thanks for taking the time to make your first post. I'm sorry to read that you are thinking about cancelling your Sky Multiroom subscription, is there a specific reason for this? If you do cancel then you will receive theon your Sky box however if this is a Sky+ box, you won't be able to use the Sky+ features such as record or playback any of your recorded programmes. I trust this information will help answer your query however if you do have any other questions, then please don't hesitate to ask. Thanks,Will be moving into a new build house (under construction presently) later this year.I am told that the property will have a "Sky dish" installed by the builder (not a communal dish but an individual dish for the house) and will have one "sky point" and one "telephone point" each in three rooms.Though the rooms in question are the ones where we would like to have the multi-room installation done, I would like to know the number of "sky points" and "telephone points" required for each sky box in a room, under the following configurations:1. Sky+ HD in 2 rooms.2. Sky+ HD in one room, Sky+ in one room.3. Sky+ in 2 rooms.Having read through some relevant posts in the forum on the subject, what I have understood is:1. Every Sky+ HD box requires 2 sky points + 1 telephone point.2. Every Sk+ box requires 1 sky point + 1 telephone point.In such case, requirements as per above mentioned configurations should be:1. Sky+ HD in 2 rooms = "2 sky points + 1 telephone point" in both rooms.2. Sky+ HD in one room, Sky + in one room = "2 sky points + 1 telephone point" in room with HD, "1 sky point + 1 telephone point" in room with Sky+.3. Sky+ in 2 rooms = "1 sky point + 1 telephone point" in both rooms.Can someone please confirm if the understanding is correct, or let me know otherwise? I need to order extra sky and telephone points accordingly by this weekend.Also, is the dish different for Sky+ HD from Sky+?Thanks in advance.regardsThe trouble is, 1 IP thats given to the Router by Sky is not possible, However the only way i could think of ismake sure upnp is enabled. If the router struggles to forward the xbox live ports to both xbox 360s you may have issues with NAT settings when both consoles are online also this could stop you getting into MP games.Also you might need to Port forward to multiple game servers to diffrent Xbox 360's, For example...Xbox 360 - 1 goes on EA servers then port forward the ports to that.Xbox 360 - 2goes on call of duty etc modern warfarethen port forward the ports to that.If they all go on the EA server andcall of duty etc modern warfare andboth consoles are online this could stop you getting into MP games at the sametime.You might have to pay for the box but that aside if you already have the HD subscription then all you will pay is ?10.25 for a multiroom sub. Take a look at this link:This link doesn't make it clear what box you will get so the best thing you can do is speak to Sky over the phone as they can order you a recordable one (I did it this way). Sky currently have a reduced phone service so it might be worth waiting until after 11pm on Sunday when their phone lines should be back to normal.One other option is to use the Live Chat but I don't know if they can order a box for you:My account shows that in addition to my Sky+HD Box I also have Multiroom Box. I no longer have a multiroom box having downsized from a 2 bedroom hose to a 1 bedroomed flat in February 2010, how do I find out if I am paying for a Multiroom Box that i no longer use or own? It would appear that I am being charged an extra ?1.00 per month from 1 July or 1 August for this as part of my Multiroom subscription. How can I contact someone to discuss this by phone? as I can't find anything online?Thanks for your help.I took out a Sky subscription in July last year and added a multiroom box in October. At the time, I thought the multiroom option was a ?10-a-month 'add-on' type thing.We unexpectedly decided to move abroad in April, and I called Sky to cancel my contract. I was told that I was in contract until July, but that I could call in June to cancel the subscription. Fair enough. I was then told that actually, the multiroom was itself a 12-month susbcription which runs unti October, and that I would have to continue paying that until October. I queried this as at no point in my discussions with Sky when adding the multiroom was I told this constituted a 12-month contract. As these discussions were all several weeks before I could cancel anyway, I was told to call back in June. When I tried to get a straight answer about what I would have to pay, I was told to email Sky customer services. I did, received an unhelpful answer back, and my response was then ignored.Last week I called to cancel, as three different Sky agents told me to do, and was told that, actually, I can't cancel any of my service until October when the multiroom contract expires. I explained that I no longer live at the address where Sky is set up, and that the people who do live there would like to take out their own Sky subscription, but can't do so because my service is still set up there. I was told my only option is to transfer my service to their name for the remainder of my contract. However, the people living there would like to get their own brand new contract to be able to take advantage of various offers, and it's not their fault I have this contract issue with Sky!The guy on the cancellation team could not help me at all, and said I would have to email the customer service team. I did, over a week ago, and have not heard anything back.In addition, the guy said that I have to continue paying the contract because I received a new Sky box worth ?299 when I signed up for multiroom, so that needs to be paid for. However, as we already had a spare box, we asked Sky not to send one or an installation engineer when we got multiroom, but just to send a new viewing card to activate it, which they did, so we did not in fact cost them any money at all.I don't know what to do here - there is no indication, either in the fine print of the multiroom upgrade when you do it online, nor when I spoke to them by phone to arrange it, that I was entering into a new 12-month contract for any, let alone all, of my services. I knew I would not be living in that house until October of this year, so why would I have consciously entered into a contract until that time? The last guy I spoke to indicated it would have been in the fine print of the welcome pack I was sent, which may well be the case (I didn't read it), but I would expect important information like that would be made clear by the person taking the order?The people living at the house now would really like this resolved, and I can't seem to speak to anyone at Sky who will help!HI Blueboy2475 Thanks for taking the time to post and welcome to our community. As Mark39 has suggested, without the connections in place an engineer would be required to access the dish to install the cabling. If it is an installation that our engineers are unable to complete, you would always have the option to consider an independent installation to be completed by a local installer that may have specialist equipment to access the dish (without knowing the property it would of course be difficult to know whether this is feasible). If you did look into the option of an independent installation then this would be at your own cost due to our own engineers only being able to complete a 'standard installation'. Thanks,Good eveningI signed up to sky last night and had a few questions regarding my installation.I live in a brand new house (well, 2 years old) and it was 'pre wired' for SKY TV with a communal dish on the end house.There are SKY TV Points on each of the 3 levels (study, lounge and main bedroom) and would like to know....1. would my SKY+ multiroom in the lounge and main bedroom be good to go2. I assume this should be an easy installation as the phone line with the sky soctets on each level are activeNext door have multiroom ok. No idea if it is sky+ multiroomcheersI have three boxes and can watch any of the boxes in any room. I have achieved this by having a distribution amplifier in my loft and feed the RF2 output from each box into the amp. which feeds TV sockets in each room in my house. You must have eachboxe's output channel set to a different channel and matters are complicated if digital terrestrial channels are also being distributed around the house. Depending on the type of distribution amp used, the magic eye will also work. Check out some of the products here orgoogle "loftbox" (without the parenthises, obviously).You'll be lucky, I cancelled broadband and telephone and quite correctly they were 'cut off' my Sky on the alotted day. The following day my bill was due and they expected me to pay one month in advance for both 'cut off' services. Being a sensible and logical person, that made no sense at all so I deducted that amount from the bill and paid the balance. Now they have cut off my TV services because:a - I gave them no notice (not sure how they knew what date to turn off the services then?)b - Even though the services are no longer working, I still have to pay one month in advance and then wait for them to give me a credit on the next bill!!c They will not re-instate my service until I pay the balance owing (for services I no longer receive and paid for up to the date they were disconnected.d. I MUST must set up a new Direct Debit, but no longer have a current bank account.So, they will end up owing me a months' money for all 3 services and have lost a long standing customer.Dear all, i am quite concerned about all the dodgy geezers (and geezerettes)that try their best to hack into other peoples computers,spread virus,s, trojan,s, worms etc etc so i have always got the main security software thingys installed on me laptop. Anti-virus,spyware etc and i used to install a firewall as well(COMODO was a goodun) since having this sky wireless router ive made do with windows firewall because for some reason i think i read it somewhere these new routers are excellent for stopping incoming and outgoing internet traffic. They have it built in so theres no need for firewall software. Is this true or am i talking out of my arse ? and need to download COMODO ASAP. Cheers Slagface.Hi,I spoke to Sky two days ago about my satellite signal. The problem was resolved and I asked when I was able to cancel. The person I was speaking to couldn't provide me with this information so I was put through to someone else. I got through to someone and I asked when I was able to cancel. Sky said I was under no contract and was able to cancel whenever. I asked if I could cancel and as salesmen do, he offered me a discounted entertainment pack for half price. He said even with the discount I was able to cancel whenever I like and I wont lose the discount as long as I don't change my pack. I have now checked my bill online and it says cancellation of entertainment : Credit for Cancellation of Entertainment Pack 09/01/11 - 23/01/11 ?6.74 CRT. Under no circumstance was I told my entertainment pack would be cancelled?!?!?!?!?!?!?!?!Please can you look into my bill and confirm why my entertainment pack has been cancelled when clearly under no circumstance I was told. I clearly understood by sky that if I keep my same pack and staying as a loyal customer, I will be paying half price for my entertainment pack.I'm in a situation now with confusion with my bill (please see below) and I don??t have an entertainment pack.Sky TVSky+ Subscription 24/01/11 - 23/02/11 ?0.00Entertainment Pack 24/01/11 - 23/02/11 ?24.50Viewing Subscription Discounted 24/01/11 - 23/02/11 ?12.25 CRCredit for Cancellation of Entertainment Pack 09/01/11 - 23/01/11 ?6.74 CREntertainment Pack 09/01/11 - 23/01/11 ?11.61Viewing Subscription Discounted 09/01/11 - 23/01/11 ?5.81 CRSubtotal: ?11.31Packages: ?11.31Amount due : ?10.16Hi there graceoli510, Thank you for getting back to us so quickly. As per Sean's post we believe that the issue you are experiencing may well be related to your viewing card an the entitlement of your service rather than the signal itself particularly if you can successfully record programming on terrestrial tv. Ensuring that you have the correct viewing card activation and pairing to your Sky box should resolve this issue for you. You can repair your viewing card to assure your entitlement is active online You will be prompted to sign into your MySky account with your Sky iD and Password. Once you have successfully logged in you will be prompted to provide some information from your box including the version and serial number. This information can be located within the Services menu on your box under System Details. Please note following this process a signal will be sent to your box to ensure your services are fully active, this can take up to 4 hours to complete. Do keep us updated with how you get on Thanks againArranged to transfer my broadband over from O2 yesterday having had mail shots offering deals etc. decided to go with skytalk tooSpoke with a Sam in Newcastle who took my order but they couldn't find my offers on the system so in the end have said that they will give me line rental free for the year and pay just for the broadband (?7.50), which was supposed to be the free element, and ?5 a month for the anytime callsI asked what communications I would receive when my broadband is activated. He said it will be in 2 weeks so apparently 6th July then. Is that normal? He also said I would receive an email confirming order which I still haven't received yet. How do they work with this? Surely they must tell you a definite date when broadband and talk will be activated not just an initial guess?I'm very much hoping that I haven't made an awful mistake in doing this. I was very happy with O2 but this was a forced changeAny comments welcome!when i purchased my sky talk and broad band i was given an activation date of the 18th of june ,on the 18th of june i contacted sky as to know why my broadband hasnt came active yet and i was told that the activation date was now the 20th it is now the21st and my broadband still hasnt been activated this is a real joke i rang sky looking to speak with a member of managment about this problem and they never returned the call totally unproffesional when dealing with customers and i for one are very unhappy that my problem hasnt been sorted by sky yetI got a computer and went out and brought an internet stick and now ever since then the internet has been going off and ive rang up about it 6 times and each time theyve done nothingi dont know if its because i got a internet stick or not but its REALLY annoying and my mums on about switching networks if it doesnt sort itself out. Please help! If you can tell me simply how to fix it then youll be the best ever!P.s. Ive tried resetting my router by holding the button in and stuff but that hasent worked and our phone line works perfectlythankyou!craig.millfields wrote:speedyrite wrote:If you leave the router switched off for a longer period, say anything from more than an hour to overnight, you'll probably get a different IP address when you reconnect.DCHP lease time is set at 1 hour, so anything over that should do itYes it can be seen by checking the router log. Lease renewal interval is normally 3600 which actually seems to result in a lease renewal every 30-something minutes (although I have seen it at 600 for short periods of time, resulting in lease renewal every 5 or 6 minutes). I suggested overnight because sometimes people get a bit impatient after a few minutes and switch the router back on again and are then disappointed to see that the IP address hasn't changed!Hi royston69,Thank you for joining the Sky Help Forum, it's great to be your first reply.How are you?I need you to try afor me please? Rebuilding the planner checks the hard disk drive on the Sky box and can resolve temporary errors, such as missing space on the hard drive. This will stop all recordings currently in progress but will NOT delete any recordings in the planner. If a recording is underway, consider rebooting the Sky box after the recording has completed.Using the Sky remote:If the issue is not resolved please do look over the following page as this addresses issues with slow speeds and connections - Could you also post a picture of your setup at the master socket to rule that out as an issue.I look forward to hearing from youHello Vicki, Welcome to our community and thanks for taking the time to make your first post. I can understand how frustrating this is for your Mother-in-Law not to have received the vouchers for introducing you to Sky and we would like to get these out to her. What have you been advised when you have called in the past to query this? Can you let me know if you have received your vouchers? Also as you might be aware that these vouchers are sent via email, so can you get ask your Mother-in-Law to check both her email inbox and any spam/junk folders that these vouchers may have fallen in to? I look forward to hearing back from you Thanks,Hi ianbigemac,Thanks for reporting the problem you are having with connectivity. Based on the information you have given, there are a number of possible causes to check first, included in the troubleshooting guide at the following . Please follow through the steps there and hopefully these will solve your problem. In particular you will need to check that your STB is getting a network connection, that both the STB and app are on the same network, and check that your new router is not one of the devices known to have a problem with uPNP connectivity.If however, after trying all the above steps you still have a problem, please do post on the including all the details we request on the first page and we will give you more help there based on the details you give us.Thanks,Sky+App TeamHi, can any of you guys help me out with a query?I recently spoke to someone in customer services regarding my broadband, pretty useless, asked about the hub and was told ?80. Wasn't best pleased as I've not really had much Internet use, never use my house phone and still pay my high bill religiously. Anyway, decided to cancel my subscription and go elsewhere, called and spoke to a chap in Mumbai or somewhere there abouts. The language barrier caused a bit of frustration and eventually got transferred to cust service in Scotland. Went through to a very nice and helpful gentleman who listened and helped no end. Changed my phone package, tailored my tv package, advised on cancelling paper billing (?1) and offered half price broadband for 12 months on the fibre package. During the conversation he 'accidentally' put it down as 'free' told him I wasn't going to argue with that. At the end of the conversation I asked what my new bill would be? I'd worked it out at approx ?57 p/m, which he agreed with. All good- got my next bill and lo and behold, ?57!! Now, this is where my problem starts, next bill was ?87 (charges from previous month plus a movie?) on calling support to query I was told this was correct and the next bill was more of the same. I disputed this and was told there were no notes on the system. After pleading my case I wasn't really getting anywhere, I asked if they recorded the calls? Was told yes but I would have to put the request in writing to head office, again disputed this as being a fools errand set to make me give up. Was asked to call back later as operative would have to speak to a supervisor. Refused as had time to wait. A lot of back and forwarding later and the cust service person told me it would take a week to pull the call and a week to listen to it. Said they'd call me in two weeks to discuss. I asked if they could speak to the original customer service gentleman I spoke with as maybe this would resolve the issue? Was told they only had an employee reference? Agreed to call back and asked for this representatives name, which she happily gave me. Then asked for a direct dial number, she said not to worry as her name was on the case note? Eh? So why does the other guy only have an employee number against his case? All that aside, can anyone advise on what happens if I'm correct? Do they have to honour the agreement which is recorded and agreed upon? I remember the last question asked by myself was how much is my bill now? As a disgruntled customer calling to cancel and ending up coming off the phone like a dog with two tails because my bill was ?30 a month cheaper, I very much doubt any of the recorded conversation will have me saying ' I'm paying more per month for what I really should have had in the first place? That's great...it's a deal!'- part rant, part question over.Hey Paul---, Thanks for posting. One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let us know how it goes. Cheers,Hello David+Freeman+2 Thank you for coming to the forum with your issue with Sky Go. This is a error code that I'm familiar with so I will make sure this issue gets sorted. If you haven't already then I would suggest that you try using another browser to see if this resolves the issue. If changing the browser has not fixed anything then complete all thefrom our help article. If you are still having problems please post on the relevant forum board where we will assist further Kind RegardsHibobtinasheep,Thank you for joining us on the Sky Help Forum, it's a pleasure to have you here.This can be caused by a few things:Please check the service status page on our website to see if there is a general outage we have at the moment.I need you to try afor me also. Rebuilding the planner checks the hard disk drive on the Sky box and can resolve temporary errors, such as missing space on the hard drive. This will stop all recordings currently in progress but will NOT delete any recordings on the planner. If a recording is underway, consider rebuilding the planner after the recording has completed.Using the Sky remote:Wait 2 - 4 minutes with the box on standby then press Sky to switch box back on. Green light displays.Using the Sky remote:・ Press Services. Services menu displays.・ Press down arrow to highlight System Setup and press select.・ Picture settings menu displays.・ Press down arrow to highlight System Details and press select.・ System Details displays. The Model Number is the second line from the top.・ Please post your model and version number to check as you may need to update the softwareCome back an let me know first as youmight nothave to do the next part which is updating your software. If you post the information I need I can let you know if you need to visit this page or not -Thelast resortafter trying all of the above but before booking an engineer would aFull System ResetResetting the Sky box re-formats the hard disk to fully restore the recording and playback functionality.Only use this procedure as alast resortas all recordings, reminders, series links and On Demand programmes currently in the Planner will be lost.If this is the 2ndtime in the last 4/5 weeks you have tried a Full System Reset do not attempt this procedure again. Please arrange with us to book a service call/engineer visit to address the issue.Again using the Sky Remote Control:I hope to hear from you soon.Hi, it is my own dish, and I live in a bungalow. Today I was watching SyFy Hd and the picture was fine, i checked the signal strength using my remote and it read: Signal strength 1. as about 45% and Signal quality 1 as 55% with no fluctuation. Signal Strength 2 and Signal quality 2 both on about 60%. I flicked over to SyFy (non Hd) and tried the signal there. It read Signal strength 1 as 45% and signal quality as 55%. Signal strength 2 as 50% Sinal quality as 40%. Yesterday there was a cloud in the sky and, the picture was breaking up. The readings were SS1. 15% SQ1 60% (not locked ) and fluctuating. I can't remember what the SS2 and SQ2 readings were and to be honest I don't know why there are 2 readingsHi dylanhere252 Your My Sky should have updated by now and not sure why it hasn't as yet, Line optimisation (DLM ) usually runs in the first ten days and again if it detects any problems on your line. MySky will give you an estimated line speed it will not give you the current line speed, to do this you need to look at your router stats. If you do have any problems with your connection then please get back to us, you can access your router stats via the steps on the link which also gives some If you do require help from the community on the forum then please post back on the relevant board. ThanksMy sky was installed improperly. I contacted sky an they said i would need to get a bt engineer and they would charge me ?150. I said i will not pay that as it wasnt my fault and they said i couldnt. I said i wanted to cancel it and they said it would cost the remaining months of my phone rental. This is about ?70. I said i dont want this either and i was told there were no other options. But there must be a third option as it wasnt my fault it was not done right and so why should i have to be the only person to deal with it?There should at least be a compromise where they pay some of it and i pay the rest. Most other businessess do this system and it should be the same across the board.Regards.Hi HH1, Thank you for joining us here on the Sky Help Forum. Your issue looks like an annoying little one. Let's see if I can help. This could have been caused by a few things: Next step is to manually reboot the Sky box. When it’s not possible to reboot the Sky box using the remote control, simply turning everything off and then back on can resolve issues such as the Sky box being unresponsive or channels being unavailable. Using the Sky remote: If the issue is not resolved please perform the next step which is checking for interference. If another device, such as a DVD player or games console, was recently installed and the issues started at the same time, disconnect the device at the mains socket and try the remote again. Digital telephone base stations, wireless games console controllers and fluorescent lighting are all known to affect the remote control signal. Make sure these are placed away from the Sky box. Check the Sky box to: We also have to ensure that your software is the most up to date, software so could you now have a look at this knowledge article that will show you how to perform a software update. Don't worry you won't lose any of your recordings. If none of the above have been tried please do try and let me know. If you have completed all of the troubleshooting steps please do get in touch as your box is likely faulty and the option left to explore is an engineer visit which will resolve the issue or replace the equipment for ?65. I look forward to hearing from you so we can get to the bottom of this and have you enjoying your Sky like you always have.Thanks for getting back to me with this Harryw5, let's get this sorted then As it's happening during a programme and not just the volume on certain channels, I'd suggest ensuring that the SCART/HDMI cable that connects the box to the TV is securely in place as this is what brings picture and sound to your TV. The best way to do this is to switch off the box and completely remove the cable and then switch the ends around. If it's secure enough and the issue persists, it may be an issue with the cable. So, where possible, try replacing the cable with an alternate one to see if it makes a difference. Have a go at these steps and let me know how you get on and I'll assist further if required. Thanks,Cheers for getting back to me again Derek, Is it possible you may be able to borrow a long Ethernet cable so we can find out if the issue lies with the box or the connector? Can youpress the services button on the remote control to show"Options", thenscroll left twice until you highlight "Customise" and then down to "Broadband Network Connection" - what does this status say? If it is showing OFF, can you turn it to ON then press the green button to save the settings. Please try the. Please come back and let me know how you get on. RegardsI have been with Sky broadband for 8 months now and all was well until last week whenmy router decided to change its NAT TYPE from OPEN to MODERATE!I am an IT Technichal Analyst but unfortunatelymy field is not inNetworks! However I have tried to tackle the issue myself!Firstly upon recieving a MODERATE NAT Type I did what all good IT technicians do and rebooted the router - This as expected did nothing!!I then Checked my UNPNP was enabled and it was (No Change - obviously fixed nothing!)Then i thought i'd research the issue on the net and asI expected the good old port forwarding and opening was found - I then set about giving my box(360) a static IP and crated the services required on my specific router (Sky Sagem 2504)for opening ports etc etc and saved the settings....Once all complete I gave it a good old reboot for luck and to my great supprise my NAT was still MODERATE! What a shocker!As Sky do not allow users to use their own very expensive gaming routersI ama bit stuck now as to where to go from here?? Can anyone help? Also why would this just suddenly happen after 8 months ofNAT being OPEN?Doesnt make sense unless sky have pushed some updtae out or my router is goosed!Any ideas people?Hi All.I have had problems with this on my XBOX for years but I have cracked it.OK, first things first you need a laptop or PC. go to the web address and type in 192.168.0.1it will open the sky broadband pageThe username isadmin and the password is skyGo to Security, then services.go to "add custom service" then in name typeXBOX88 and change type to TCP/UDP. put the start and finish port in as 88.Then do this three more times for ports 3074, 53, 80.Next. turn on your xbox. go to settings, network and get the I.P address.now back on your laptop go to firewall rules.Go to outbound services and go to add.select XBOX88 in service, change action to allow always and then change LAN to single address. in the Start box type your I.P address of your xbox. usually 192.168.0.2 or something like that. click applyrepeat this for the other 3 ports.Then click apply on the firewall rules screen.that should open the router but you will need to turn off your xbox and reset your router. it usually opens up first time but it can take 3/4 times (i did just use test connection from an earlier post which did it too)If anyone is interested, this issue is caused when sky updates the software in the night and the router resets. its irritating beyonf belief and SKY do not know how to fix it. If you can, go to sagams website and find the FAQ for the router. it shows you how to open the ports as described above (which is how i learnt it).Need more help? my xbox gamertag is wildstatistic.Good luck all.there is only one way to do this, you need to open the ports manual as the router sky provided is not the best and provents inbound services coming in this is way your get strict as only the outbound is open. sky state they cant support this but its there router and they should but i think its more the fact there dont no anything about opening the ports manually.. one word useless.. any way you need to get the ports from portforwarding(.com) on the sky router settings go to services with in security and add port one by one you should have at least 5ports repeated twice as you'll need to set one set as TCP and the 2nd as UCP once you have done this add these to the firewall rules again one by one but this time youll need to change lan users to the consoles static IP and always change the block to allow always you'll need to do this for inbound services and outbound. last thing youll need to go to advanced and then click LAN IP SET UP click on adress reservations and add ther consoles static IP this way the router will will remember it and wont change the NAT type again as it will always no the settings for that console. you can also repeat this process for more then one console as long as you no where to locate the consoles IP. portfoward.com gives the step by step info on set up in detail.Hi,I've not made any changes to my set up and up until recently it worked OK on Nat Geo +1 as it STILL does on Discovery +1 (and all others). My TV auto selects according to content and my SKY box is set to Auto.When I view UK Gold which has more than most 4:3 programmes, the TV displays in 4:3 and automatically changes to 16:9 for ads and newer WS programmes. I run through a few checks and videoed the result.Here is the scenario1) Channel 520 is selected Discovery Ch, correctly displays 16:92) Switch to 521 Discovery +1, correctly displays 16:93) Switch to 526 Nat Geo and TV correctly displays 16:94) Switch to 527 Nat Geo+1 and TV incorrectly displays 4:3 for a WS 16:9 programme.Of course this only is the case when I have the Sky box HD resolution set to Auto, as 1080i forces 16:9 even on 4:3 programmes (another anoying feature). Do NOT suggest I set the box to 1080i as I wish to watch 4:3 programmes in 4:3 not stretched to 16:9.The problem also exists if I connect via SCART cable.Quite simply the broadcasters are not raising the 16:9 flag for WS programmes on Nat Geo +1. All (I think) other channels switch correctly according to content, it is just Nat Geo +1 has stopped switching recently.I have posted the video at Hopefully you can view it to see results (a bit wobbly I'm affraid)ThanksSo I finally got to pay Sky some money. Lots of going around in circles, never did get an answer why they'd tried to charge me an extra ?60.Engineer was booked, arrived,.....and left again.Apparently the wood in the front garden was a health and safety risk.So I moved the wood (which would have taken him all of 30 seconds) and re-booked.The engineer arrived, looked where the cable had to go....and left.Apparently this time he couldn't get his ladders close enough to the bay window to pin the cable correctly. (Even thoughI spoke to him and said "...just throw it over - I'll pin it if you don't want to..."). (- The reality is, it's not a 'bread & butter' installation. They get paid per install, and as this one is probably a little longer to do than most, so it's not worth their time to do it.)So I mailed my good friends in Sky 'customer services' (sic) on Friday and told them the engineer had scarpered again, they re-booked for today (Monday 21st).I spent a few hours sweeping out the front to make sure no dust or grit particles could threaten the health and safety certification of this install - fingers crossed, third time lucky.Anyway, I just mailed 'customer services' (sic) to ask what time he was coming (as I'd been told I'd get a phone call - sound familiar?) and apparently the install was 'carried out' on Friday - no record of my being told he was coming back today.My Wife took the day off to let him in (again) - 3rd day wasted.It gets better and better....Look Familiar? You may have seen it in a leaflet that landed on your doormat recently.We are currently offering existing customers a free On Demand connector, you may have been asked to head over to to grab one!All you need to do is go to and register your interest by clicking the button and signing into your Sky account.We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service.We have a full FAQ on this offer Some terms and conditions you should be aware of…* Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box:1. Press the Services button on your Sky remote2. Press the left/right arrow buttons to highlight Settings3. Press select and use the left/right arrows to scroll to Details.4. Note the Version Number:i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand.ii If it starts 4E30, unfortunately your box isn't compatible.The Never Miss Serviceis your source of up to the minute schedule information whether you are expecting the return of your favourite US drama following a mid-season break or anxiously awaiting the new series of that must see Reality Show.To access Never Miss log on to 1. You will be prompted to sign in with your Sky ID.2. Search for a movie or show and Never Miss will search upcoming Schedules for the programme/movie information. You can search for series alphabetically or to find a new hidden gem you can search all series."This a good way of searching through new series and oldonesthatI'd previously missed" JanePar3. From the populated results select the programme and/or series you want by clicking on Never Miss4. When it??s on TVNever Miss willsend you an email with a Remote Record link so it's easy to set up a recording.It doesn??t evenhave to be a brand new season or even a new film release. You can make a request for those TV shows or Movies that you??ve missed or only just discovered and will send you an email when it's about to repeat.So never again will you "Miss It or Miss Out"I have always been really happy with my sky services so decided to take them with me to my new home.Sky told me that this was no problem and booked an engineer for 25th may to get up and running again (after 3 weeks) I asked if thi was going to cost me and was assured no cost would be occured.On the 25th no engineer turned up. I called sky and was informed that everything looks fine their end No engineer was needed as i had a phone line at the property already but it could take upto midnight to get connected. No problem i thought.Today I called sky again as i stillhave a dead line and no internet or phone. I got a call back at 5.30pm and was told that as there is no b.t box in the property I would have to pay ?100 installation fee. I have only just paid my bill and still have no services.I cannot understand why they told me an engineer would come free of charge and set me up and now I have to pay ?100.I am really dissapointed with sky as I have never had a problem before but now I do they really dont seem interested at all. Im just being told thatI need to pay more money. I amcancelling my sky as of today and going with virgin as it is far too much hassle and am fed up of being without a service I am paying for. Really bad service sky Not at all impressed.Hi,Can someone at Sky help me get my phone line and broadbandinstalled, I am getting utterly fed up waiting for a date, having ordered on 22nd June.I originally transferred my package from Talk Talk from my old address into my new build house. The day of the activation came, Openreach sent a text to say that everything was done. Of course it wasn't. After many many calls to Talk Talk where they refused to do anything as the line was 'active' and passed the diagnostic checks, eventually they agreed to send an engineer out to check (who they then cancelled without telling us), we then discovered that our phone line was in our neighbours house, when we contacted TalkTalk repeatedlyto tell them this, they weren't interested in contacting Openreach or resolving thismatter, we then cancelled the Talk Talk order.I then contacted Sky (9 days ago) to get them to install our line instead and I am still waiting for them to give me a date, it seems still on some database somewhere TalkTalk still have some interest in our line, meanwhile the neighbour who originally had our line now has had ths fixed and we have received some other random persons phone service (no internet) so obviously the openreach guys are just putting random stuff in random sockets, and are uncontactable to seem to take noresponsibility for their actions.I feel now that Sky are just passing me around instead of getting me a date and getting in touch with TalkTalk and Openreach to sort the mess out, and Sky are starting to miss their agreed call backs, and are starting to grind me down with reasons why the order is not yet placedCan anyone help, or shall I cancel off this order and go elsewhere?Hi, I am also moving ito a new build house and have been trying, unsuccessfully to place an order for FibreOptic. Between myself and my partner, we have spoke to about 10 different sky 'consultants', all of whom are extremely unhelpful!! The first problem we encountered a few weeks back, was that our address was not on Royal Mail database. I contacted Royal Mail who have since fixed this, and we can see our address on their Postcode Finder website.We have then contacted Sky who continue to claim they cannot find our address.First it was claimed that Openreach hadn't updated their database, but asOpenreach onlywantto communicate with service providers, I can't seem to find out if that is the case. (no offer from Sky to contact them). More recently it has been caimed that Royal Mail do not have us on their external Register. I don't even know what this means. As far as Royal Mail have told me, their side is done.. its up to the external companies to pull their data in.On top of all this, I can see my next door neighbour (also a new build, as part of the same project) has a valid address on the Sky Checker.. even though they are not availble on the Royal Mail website! So how can this be explained??I can see Robert has offered to help out above, but we have had no offer from Sky to help us find out how to update their own system! You would think any normal company would be doing their best to help us out considering we are wanting to place an order with them. The level of service offered, seems to differ vastly from customer to customer, and indeed across different modes of communication (with live chat being truely useless)Please can someone help us find out how to get Sky to update their address database!We are currently in the process of finalising contracts to purchase a new build property. The house is not currently due to be finished until December and currently has no internal walls or electrics installed. My question is whether a Sky installer is able to visit at a sensible time in the build to install all of the wires and cables needed. Thus preventing lots of cables and wires being exposed around the house. Ie. installing cables behind walls to hide them.I know exactly where all of the TVs are to go in the house and would like to be able to run cables around the internal walls before the house is finished. I have no problems in doing this myself, although having a properly trained engineer to do this would make a lot more sense.I would rather have socket face plates for sky and phone placed around the house than the normal cables stapled to skirting boards and hanging through ceilings. It's far neater and something I would much rather do now given the opportunity that our property is currently not finished.Apologies if this question has already been asked, as I can't seem to find an answer that covers my query.Any help would be greatly appreciated.Many thanks.Good morning JDManus Any recordings on the box are linked to the subscription account/ viewing card. As long as you don't start a new contract and the subscription matches the recorded content when you reinstate the account you will be able to view the recordings. The Moving Home offer which used to be ?60 is now free and all you would need to take with you would be the internal equipment, box, remote and leads connecting from the box to the TV. The engineer would bring a new dish and external cabling and set it up for you at your new home and this can all be arranged online via your account. I hope this helps but if you have any further queries please get back to us. ThanksHi Kirkie 50,cheers for advice, thankfully I didn't need to do all that, which I'm glad about asI have a lot of programmes inmy NM box. Got the emails for both Dynamo & The Big C after all. Hopefully future NM reminders will be a bit speedier. Whilst I've got you here, maybe you could satisfy my curiousity on another matter? Whilst looking through the lists of films in the On Demand section I see some have symbols as well, one looks like a Play button icon, the other a small strip of film. Do they mean anything & if so, what? Thanks.When either using the remote control or the box itself, The EPG is slow to respond. When you scroll through the programme schedule on a any channel. the scrolling is slow to respond. You use to be able to hold the button and the programme schedule would go along at a readable pace but now when you hold the button, it stays at the start point and then jumps to the point where the programme time has stopped.To clarify for the third time:Example problem. Please note this problem arises when using any channel on any category, with left or right buttons.1. Press 'TV guide'2. select 'all channels'3. Select RTE 14 Scroll across using 'right' button to view programmes being shown later.5. If you press 'right' button each time to move across, the scrolling moves ok but you must press each time to get the scrolling to move correctly.6. If hold 'right' button scrolling does not happen. schedule moves to later time without showing programme list in between.You used to be able to hold down the button to scroll across to see what programmes are being shown.My recent post for others involved in this post here.It was the first thing I tried. It didn't work. If you looked at my record of posting on this issue you will see that. I regularly do this anyway.It's not our fault that the our model is old, although I certainly wouldn't class a 12 month old model as old.Sky should have anticipated that certain models would react to the upgrade. It's called a test run. This is bug in the system that most service providers would resolve with a patch provided in a download. Since you are not informing me that this patch has been created, then there is no point in me doing a specific upgrade. If you look around the forum, you will see that a number of customers are having the same problem.This is not an issue that you can live with; It renders the EPG service slow and unusable which demotivates the customer from recording.If I can't use the service, then Sky is no good to me. Some customers shouldn't have to lose a service so that others can benefit; especially when they are all paying the same basic fee. It's been two months now and if you look at my records of posting you will see that I alerted you to this problem days after the upgrade. A decision needs to be made as I am paying my fees for a substandard service and losing a crucial part of the Sky package. This is both unfair and probably illegal. I am sure my statutory rights as a customer are being infringed.Re: fao: Anne in Sky. Looking for an update on EPG problem.Optionson 03-09-2012 09:39 AMJust a quick interjection - the current Model Number is R004.049.22.00P. Might be worth a software upgrade...To initiate a software downloadPress standby. Standby light displays.Switch off power supply to set top box.Ensure any connected equipment (TV, DVD etc.) are switched to standby and switched off/disconnected at mains power supply.Ensure that there are no lights remaining on box or any connected equipment.Press and hold backup button on the top panel of box. Whilst holding the button, reconnect plug (if disconnected) and switch back on ( this may be easier with two people)Continue to hold backup for up to 30 seconds until all lights on front panel of box illuminate.Release backup, box is now in download mode.Your TV may display an on screen message "Updating System Software" . If it does not, this is not a fault. If all 4 lights appear on the front panel the software download has initialised successfully.Download will take up to 10 minutes to complete and box will return to standby.Wait for 2 ?C 4 minutes for box to initialise.Press Sky to switch on box, green light displays.Report Inappropriate ContentMessage 8 of 10 (60 Views)Add Tag...Share on twitter Share on facebook Share on diggQuick Reply Reply1 KudosAccept as SolutionKnowledge Advisor Anne-MKnowledge AdvisorAnne-MPosts: 4,648Registered: 10-10-2011Re: fao: Anne in Sky. Looking for an update on EPG problem.Optionson 03-09-2012 05:25 PMHi kenola,Sorry for the delay in coming back to you.We have been discussing this with a few of our colleagues to obtain more information.As oldrocker has mentioned that the model that your box is running on is not the most up to date. Can you try the procedure given and let us know how you get on?ThanksAnneSky Knowledge AdvisorForum Help Sky Help Centre New to the forum? Click hereTagging your posts and others with relevant key words is another way to help,it also counts towards forum rank. [Facebook: Sky] [Twitter: @SkyHelpTeam] [YouTube: SkyHelp]Report Inappropriate ContentMessage 9 of 10 (34 Views)Add Tag...Share on twitter Share on facebook Share on diggQuick Reply Reply0 KudosAccept as SolutionkenolaContributorkenolaPosts: 31Registered: 23-01-2011Re: fao: Anne in Sky. Looking for an update on EPG problem.Optionson 04-09-2012 10:12 AMIt was the first thing I tried. It didn't work. If you looked at my record of posting on this issue you will see that. I regularly do this anyway.It's not our fault that the our model is old, although I certainly wouldn't class a 12 month old model as old.Sky should have anticipated that certain models would react to the upgrade. It's called a test run. This is bug in the system that most service providers would resolve with a patch provided in a download. Since you are not informing me that this patch has been created, then there is no point in me doing a specific upgrade. If you look around the forum, you will see that a number of customers are having the same problem.This is not an issue that you can live with; It renders the EPG service slow and unusable which demotivates the customer from recording.If I can't use the service, then Sky is no good to me. Some customers shouldn't have to lose a service so that others can benefit; especially when they are all paying the same basic fee. It's been two months now and if you look at my records of posting you will see that I alerted you to this problem days after the upgrade. A decision needs to be made as I am paying my fees for a substandard service and losing a crucial part of the Sky package. This is both unfair and probably illegal. I am sure my statutory rights as a customer are being infringed.When I used the EPG at my brothers house it was smoother than my box. My box lags every few channels when I am searching through my favourite channels and have to wait up to a minute for it to go to the next channel. Thats without even switching channels and I am on the ugly EPG. I have other issues with the ugly EPG too that werent there with the previous EPG. There is one function they removed that I used a lot was the option to adjust screen brightness too.TheDigitalBoy wrote:Dare I even ask if there are any further updates to this Anne? It's already been another fortnight and, yes I too am laughing at myself for saying this, surely the relevant department has given you a reply by now? Even if that reply is along the lines of "yeah, we're not actually going to bother fixing it, but shhh, don't tell anyone unless they ask and maybe we'll get away with it!"And Steve - Lucky you! I wish I could have the old EPG back as I wouldn't wish the performance of this new one upon anyoneI think looking through the absolute plethora of responces on this thread, it would be safe to assume (as a fireware programmer) that the systemic issue with sky boxes is that the front end UI has been terribly coded and needs a complete overhaul to fix the problem. Although I do agree with Joss i think it was; riding close to the line in terms of hardrive space would slow down any computer.The majority of issues with TV boxes is that people assume that because they pay <?40 pm for the service means the techonology will be up to scratch, whereas remember that you paid <?100 for your skybox initially. This all points to the bottleneck being to do with the hardware and not the service.I look forward to the day when sky will stream its entire catalouge so I can ensure my hardware is up to scratch. I'm sure someone will pick this apart because I havent read up on skys pricing, classic forum law dictates it.Just my 2 cents.f1madman wrote:Thanks guys useful link explaining the WiFi stuff. Seems that BT WiFi hotspots are over saturating my street! And now I've impulse bought some power line adapters! Hope they work. BTW can I use my old sky router to act as LAN router?I'm thinking of connecting a hub to one end of the power line adapter so that I can connect ps3 and PC by wirePowerline adapters are likely to work out of the box.Yes you can use your old router to act as a switch. Basically you need to disable DHCP & turn off wireless on the old router. For detailed instructions, see this very good thread written by one of the other Super Users:Just some info for any new customers joining sky fibre.When I ordered fibre I had to have the phone line activated followed by the fibre install as there was no active landline in the property. My phone line was activated may 19th and fibre install june 4th. I noticed on "mysky" that the hub was dispached after my phone line was activated which was may 29th. So hub should be recieved within 1 week of fibre install.My order experience was excellent. I recieved regular updates via text message informing me of each step throughout so I feel sky deserve a pat on the back. Sky could avoid any potential issues with undelivered hubs by allowing customers to use their own routers.hope this is helps.Yes, I'm aware of SamKnows and this site indicates my exchange as FTTC enabled.My main concern was that the BT checkers indicate fibre is not available for me yet.I phoned SKY a few weeks ago and was advised that it wasnt avaiable yet - tried an online order and it eventually went through..Anyway, I'll seeStacieB wrote:Hi tony+piumarta,Have you checked with at all as this site will have the most up-to-date information on your exchange.I would say that if your order has been accepted and you have a confirmed date for activation, then this would suggest that the order has been approved at the exchange.Have you contacted us about this previously at all?Thanks.what happens on the 1st May..Hi,I ordered Fibre yesterday online. After ordering, I immediately got an e-mail asking to "urgently" phone up. I phoned up straight away, and was told that "applications are down", so I have to phone again and speak to someone else who's "applications" were working.6 calls later over approx. 2 hours, after getting told the same thing, I asked to be transferred to someone who's sytem was working or for someone to call me back instead of me getting told the same thing over and over. Eventually I was put through to a supervisor who said I don't need to call, the e-mail is automatically generated and if there are any problems with my order they will be in touch. I'm not entirely convinced by this. Why would they send me an email to urgently call when they dont actually need anything from me?I've been checking on my Sky account and my order isn't even showing up in order tracking. I also used the live chat last night to try and give them my MAC, but the woman I spoke to said she can't see my order yet and to try to give them the MAC at a later date. I actually gave them the order reference I had via e-mail.Is this typical of switching to Sky?ThanksAndyHiI recently ordered Sky as I move into a new house this week. I ordered online and it asked for the address to instsall to which I gave and also gave a moving in date as it recognised there was a line already there and I was not the account holder.I obvoiusly had to give my current address for any mail etc that Sky may send out.Checked my order today online and it states there is a problem. I phoned 08442 411 686 which was inluded on my order email. Waited on hold for 10mins then they informed me that the installation is being put into my old address. lol. So when I explained the above they gave me another number 08442 41 41 41. I phoned this and again explained the situation. I was told they can fix that for me and put me on hold... after 15mins the line went dead!Not been a Sky customer for many years and starting to realise why I left before. lol. So I have sent an email for someone to phone me as I can go ringing various numbers on my mobile all day while just being on hold, cut-off and still have the sameproblems with my order.Still waiting on the call.Is this a standard occurance at SKY?Hi Barryholly,Thanks for your post and welcome to the board.We’re always looking at ways to improve the Sky+ app experience and will investigate the possibility of providing this functionality in the future.In response to the HD channels being displayed in place of your SD channels, please visit Settings in the Sky+ app and check the correct region is selected. If HD is selected, the HD channels will take preference over the SD channels.If the issue persists, please let us know.Thanks,Sky+App TeamNoted. I would have expected you to be seeing 37-38Mbps download throughput. DLM on fibre starts at the max and lowers as necessary to find a stable level by about 2 or 3 days after the installation day. It's almost as if DLM has lowered it a bit right from the off, maybe because of temporary noise or a fault (but the OR engineer surely would have found & fixed any fault found at install?) If it's just a temporary noise thing, DLM should increase throughput speed up again in due course. ISPs are generally unwilling to look at customer reported issues until 10 days after installation so I suppose keep monitoring for now and then give them a call after that if you think there's a problem.Hi Bill, The information on the BT checker is a little confusing as it refers to different products BT offer,On Sky they use ads1 and adsl2 depending on what suits your line best, with your downstream attenuationof 51db speeds between 3-4mb are the average.The below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.Great to see you coming to our Forum for advice on your Home Move Allm! I'll help clear up your phone line query Generally, a new phone line can be installed in your new home if there's an active line there. However there are different scenarios that can affect this. If it's a Sky Talk line already, we wouldn't be able to have a line there until such times as the line at the property was cancelled. If you're moving in with someone who already has a phone line and want an additional line, this can be arranged as long as the line that's already there isn't a Sky Talk line. If you're not moving in with anyone, we can take over the line that's already there to make it a Sky Talk line for you. This is generally the case on a Home Move. If you'd like to arrange a Home Move with Sky, all you need to do is fill out your details and an advisor will contact you within 72 hours to get the ball rolling. This would include adding Sky Talk and Broadband if you want. I hope my post helps clear up your query with regard to Sky Talk when you move. If you have any questions at all then please let me know and I'll help out further. Thanks,I ordered the 3 sky services including telephone line on 14 Feb. I was told that the sevices would be staggered as that is the policy. Fine if it is all coordinated properly.However I am with Virgin and need to give 30 days notice to each service and since I was given a provisional date for the telephone of 28th March I need to cancel my Virgin telephone on 26th Feb. NOW I have just been told that no order for BT to reactivate my line has yet been placed with BT and won't be placed until my TV service is installed. THEN I am in the hands of BT as to when the telephone line will be active.What do I do about my cancellation date for the Virgin telephone?Then of course the Broadband will be the same I guess.This is of course not a new thing as many a customer has probably gone through this before me. BUT I can't fathom why BT can't be given an order NOW. This is not the customer service I am used to. Virgin have been excellent with me for the past 8 years (NTL before them).This then leads to the main complaint in that I asked the SKY person to put me through to the Customer Relations Team which he had suggested to help me solve the install dates problem and he said that they don't have a telephone number for Customer Relations!!!! I have to email them!! Is this a joke?Hi, have been with sky for 2 years and have always had good service. We moved house 2 weeks, we only moved into a bigger house in the same estate, about one minute walk from the old house got the tv setup no bother and an engineer came out and got the phone line setup no problem. I stressed all along how important the internet was for our household, I was told by various operators that we would receive 0.5 meg to 1.0 meg. I then placed the order for broadband in the new house last Tuesday, and was told it would take 7 to 10 days to go active and I would receive a letter confirming the activation date in 3 days.I checked my order status last night and it said the MAC code had been accepted please try again in 24 hours. I phoned up this morning to be told by an advisor that my broadband had been rejected because the connection speed would only be 0.5 meg. The advisor then told me that I should have been aware about this at the start.Before and during moving house I was on the phone countless times checking that the new property could get broadband and what would needed sorted etc.Am very dissapointed have now decided to take my line rental and broadband with TalkTalk. They have told me I will have to wait 14 days for them to sort the line out with sky then another 3 before I go live.Am very annoyed with Sky over this although I will admit I had no problems for 2 years with their service, broadband etcI ordered my Sky package over two weeks ago, the tv was installed straight away, and the telephone line was supposed to be installed on thursday 19th ( MY Sky account also confirmed this ) so i booked the day off. I just rang sky to enquire about the delivery of my broadand router only to discover that my order had gotten stuck in their system and has to be cancelled (which takes three days) and a new order has to be placed, so im looking at at least another 4 weeks until i have a working phone line and wireless internet. I think this is unacceptable and am seriously thinking of cancelling my Sky package as I do not appreciate the lack of service, and the fact that I would never of found out about this problem if i had not called Sky on an unrelated matter.If i missed a payment Sky would no doubt chase me for the money, so therefore i see this act of negligent incompetence on their part as a breach of contract. i cannot afford to book any more time off to wait for engineers who may or may not turn up, I would like to use my holiday time for myself.Whatr are Sky going to do about this, absolutely nothing.HiI have just ordered the Broadband Unlimited and Telephone package. I have been given a date of 2nd August for this to be activated.My concern is that the email informed me that because I have an existing phone line that my activation will be done remotely. However, I am currently with TalkTalk for my phone and broadband and they have me setup on their LLU in my local exchange.My question is, if I’m on TalkTalk LLU, do I actually need an engineer to put me on the BT/Sky circuits, or can this indeed be achieved remotely?Also do I need to contact TalkTalk and if so, do I tell them to end my service on 2nd August?RegardsHi Shocking5ky & RudeDogg1,Welcome to the Sky Help Forum, I'm disappointed to see that this has happened. Dates provided for Openreach to complete work when ordering are outwith our control. While we will provisionally book dates based on what appears on an electronic diary at the point of ordering this has to be confirmed by Openreach and can be pushed back.Shocking5ky can you tell us what area you're in?RudeDogg1, regarding the failure for your order to be progressed I can only apologise for this we can raise this for further investigation if you'd like. When placing an order for phone and broadband where we cannot find a line at the property, a new line provide order can be placed which is passed to Openreach. Can you tell us if any information appears regarding orders for Broadband and Talk when you log in to and Track your orders?Thanks,well, I eventually rang Sky after I'd ordered Talktalk fibre and decided to cancel Sky TV.They offered me a what I thought was good deal to stay - ?46 a month for 6 months then ?56 which would include TV entertainment extra plus plus 40Mb fibre and anytime calls plus free line rental, free installation and router. Looking at some of the other offers people say they've got on here, it's not even that good an offer.So I called Talktalk and cancelled my order with them and called Sky back. The second person I spoke to said they could still do the deal but couldn't process it as the request by Talktalk to takeover my line was still present. Fair enough. I called back the next day, again I could have the same offer, but there was some other problem with the system so they couldn't proceed. Somebody called back the next day asking me to call, which I did. Again, they couldn't proceed any further but they would update me. I was called yesterday afternoon a message was left saying they'd call again at night, but nobody did.Anyway, I called again tonight and was told I could no longer had the offer (that 4 other people had said was ok) and that it wasn't possible to get in touch with one of the previous agents to ask them to call me. I ended up asking the agent to leave a note for someone to call me, but the only way they could see the note was if they looked into the account to chase it up. I find it pretty hard to believe that Sky can't email their colleagues.So pretty annoyed, I'm going to give them tomorrow to call back and then if not just cancel. Anybody got any advice?Hi I have been a customer with Sky for over 7 years. I pay ?84 per month and recently have been having a few problems with my router. The wifi signal range is absolutely poor - I either have wifi upstairs or downstairs, there is not a happy medium. My router also doesn't connect and I'm having to reset the box umpteen times per day! I have tried going into the settings, changing different channels, moving the router to a 'more central' location within my home to no avail. I truly believe the router has 'had it's day' and cannot provide the technology service needed for today's needs.What I'm struggling with on contacting Sky - I would have to pay for a new router! If I'm honest I find this a total joke - new customers get this for free when they sign up, yet when I signed up I had to pay ?60 and then to get a sky+ box I had to pay ?150.00 I believe the service you pay for should include replacement products as and when needed!I am refusing to pay this and I am currently looking into other providers and Virginmedia are looking very tempting. If Sky do not provide myself with a new router then I shall go through the cancellation process giving 30 days notice and take my business else where. I just fail to see where Sky's incentive is for existing customers. . . More so with the fact that in their terms and conditions they state "their products must be used". - an absolute sham Sky you really ought to be ashamed of yourselves.Thanks for taking the time to post and welcome guys, Any user id cannot be transferred to another account as when you set up a new account you are given a new user id, which isn't compatible or transferable with your old user id, even if the original account was cancelled. However, this is possible but only if the Sky iD you wish to move is not the primary one on the account. Log in to as the primary user for the old account, or ask the account holder to do the next step for you if it’s not you, then go to my profile and manage additional users and click remove next to the username you wish to move. Log in as the user you have removed and you should see a link to verify your Sky iD at the left hand side. You will then be prompted for information about the new account. Once completed you may need to log out then back in before it shows as linked. You cannot do this for a primary Sky iD as there is no option to remove it from the account or demote it to a secondary/verified Sky iD in order to do so. Thanks,Hi Sky,I just wanted to say thank you very much for helping me to achieve the best possible broadband speed! I never actually expected to be connected at 19MB! Please can you thank the Broadband Customer Service guy (Brendan) who went through all the tests and and explained to me where the faults could be as to why I was getting "only" 16MB.First time I was at work when I phoned and he increased the speed as he could see the line could handle more, and he said he could phone back when I was at home so he could go through a few things with me. 5pm exactly as agreed my phone rang and he went through all the different possibilities and it seemed to be that I was getting distortion from my other extensions (master test socket allowed me to get near 19MB). He said that if I had that part replaced it would enable me to acheive the full speed. Anyway..... I'm usually not phased by electrical things so I ordered a new BT Openreach faceplate with the built in filter so it has two points on it (very easy to fit and took 3 mins). and now i'm acheiving brilliant speeds.In Short.... Sky you were excellent and I'm thoroughly pleased!In general your customer service is one of the best I have dealt with.Please pass on my thanks to your broadband support team and Brendan.RegardsHarryI will be moving home on Friday 28th of June. Unfortunately I can't bring my Virgin Broadband to this address as its not in a virgin covered area. So Sky seemed the next best choice especially as the house I am moving to is already a sky household. The people who's house we are buying already have Sky high speed fiber broadband and phone line, plus TV package including Multi room. To try and make things really simple for Sky I basically ordered exactly the same equipment and phone/broadband packages of the current owners of the house.All seemed to be going fine until I logged onto my account online. TV order was processing nicely with an engineer due to come out to us when we have moved in on the 1st July to set up boxes etc. However i noticed on my broadband order that it was flagged as delayed. This order was placed on the 20th June and its still flagged as delayed. Called the fiber team at sky last night and was promised a call back .....none came and still hasn't. So despite them promising me when I ordered that my activation would be no later than the 4th of July I still cant get this confirmed. I have a good mind to just cancel this order and go to BT for Broadband and Phone. They at least can give you an activation date there and then. Sky dont even need to put in any ADSL sockets or get BT to connect us to the fiber cab as its already in and has been in for years!! I can't believe how bad my first customer service experience has been and I am now dreading any future problems that require me to give the customer teams a call.Hi, thanks for the reply and that great to hear, I trust sky way more than BT when it comes to backhauls.Just a couple of questionsWhat will the process be to change from ADSL2 to FTTC?When will we be able to sign up for the new service?What will the setup be, i.e. will we have a BT open reach router and then connected to that a sky router, or will it be an all in one FTTC moden and sky rotuer?If we will have FTTC open reach modem and a seperate sky router will we be able to our own router with out technically being in breach of the T+C. (as long as we have the sky rotuer handy incase of problems)I am really biting at the bit over this as my line will support the full 40 meg in all the estimates I been given, and as the estimate plays it safe I hoping that it will be the full 40 megI also signed up for the trail of fibre optics. I have bt infinity down my street so know we can get it. I'm still waiitng!!! The really iritating thing is after complaining about the extreme slow service,sky did 'tweak' my speed so i was getting d/loads of 5.5-6mps average. that was fine until tonight. I currently am receiving 1.3mps d/load speed on the speed test i just ran.rubbish.so when will swindon wilts get the fibre optics? As i said, my street has BT inf already here. If thi scontinues, I will be one of there customers soon!hi all ,well up and running by 11 am yesterday, and the speed is very good.im using the sagemcom 2504n router (looks exactlty the same as the old router but differant software inside to cope with the fibre), the speeds i'm getting are excellant 39 meg download/ 1.9 meg upload, i,m the first in our area to get sky fibre, and glad i waited for sky they come good in the end. i was on the bt fttc (fibre to the curb/cabinet)but was only getting 18 meg download and 0.9 meg upload so at the minute im impressed.its not that bad a priced deal at ?20 a month for the fibre, but as i do every couple of months is ring sky and ask for any deals theyve got, you must ring the cancellations team though, they have more deals to offer.ive recently got 12 months free line rental, so thats offset the cost of the fibre at least for 12 months.i know sky have lost alot of custom by not offering this sooner, but they promise no restrictions on speed, unlike bt.all in all well done sky keep up the good work.I was excited to hear about Sky Go replacing Sky Player. I thought the principle behind it was simple enough, combining live channel streams and VOD under one package that could be accessed by any device. But unfortunately it seems Sky has chosen to omit key services from what would seem like the most beneficial devices to run such a package from: phones and internet tablets. From it seems that the only services the owner of a tablet or phone will receive from Sky GO is the ability to stream Sky News, or sports if you have that package. I was wondering if someone could shine some light on this. Am I interpreting the chart correctly? If so, why has Sky chosen not to allow its customers to access live streams of premium channels or VOD on phones or tablets? It seems pretty useless totally rebranding Sky Player if you're not going allow your customers to use it on increasingly common and more convenient devices...I could access the router and see the UPnP page but only one device (my laptop) showed up here, even after I 'refreshed' the page and also tried switching UPnP off and on again.My WHS could not automatically 'repair' the communication, even though with the old router it was able to do so.In the meantime, I managed to speak to someone at Sky who was able to help me. For the benefit of others who may have the same problem, I reproduce the advice, below. I have added my own notations in bold italics with extra information....To find out the devices connected to your router select the Maintenance heading then Attached Devices tab.If there are problems setting up the Port Forwarding, here are some things to check:We've just upgraded to the new Sky hub (as on buying a new router and not being able to connect it we found Sky broadband only works with a Sky).Anyway the router arrived today and we've hooked it up. However the speed upstairs on our PC and xBox are actually slower than the old Netgear router supplied by Sky in 2006 - how can this be the case?? The speed with the old router was a solid 54 - 108 Mbps- now it ranges between 39 - 52 Mbps. The wireless adapters we're using are new N connection adapters.Can't believe we're now getting a slower connection after upgrading!Hi KenG,The App stores one set of favourites only, regardless of whether you are connected to a box or not. The favourites in the app will not change when you connect to a different box currently. The intention is that these are the favourite channels of the app user, so that you can personalise your experience.The favourite channels are stored against your skyID online. This means that if you have the app on multiple devices, you will see the same favourite channels, as long as the apps on each device are linked to the same skyID. However, for example if a husband and wife each had a mobile with the app, they could each have a different SkyID, allowing them to customise their own EPG display on their mobile device to show only their favourite channels. (Whereas on the box there is currently only the one view of favourite channels for all users in the home). Another nice thing to know about the favourites in the app, is that unlike in the set top box, you can change the ordering of these, in the favourites section of the app settings. This allows you to completely customise your view of the TV Guide for your personal experience in the app. Note however, that the ordering of favourites is not currently stored online, it is local to the device, so if you wanted the same ordering on all the devices you would have to set this up on each device within the app on that device.Hope this is clearer,ThanksSky+App TeamYes, I have the same problem with the app on both iPhone and iPad. Although I can remote record with both, I cannot use the other features which worked only once when I first triedit. I have a compatible box.I have delegated and reinstalled apps, and rebuilt planner. I have turned router on and off, and reinterred the settings numerous times. I am trying to connect wirelessly using the Sky wireless connected I purchasedspecially. Both local and service connection are ok, strength is about 90%, DHCP is on, encryption type is AES.Not sure what is wrong, been reading forum and trying to fix for 2 weeks.Help!!! So mad I paid for new box AND wireless connector for features that don't seem to work!Hi everyone,I just want to post a bit more information in regards to your queries that you have all made on this thread.There are two main forms for recording content on the Sky+ app (iPhone/iPad). The first way is being connected to the Sky+HD box via WiFi network. If you are connected through this medium then the record instruction is done via the WiFi and so is the pause or any remote control feature that is similar.If the app is not connected to the Sky+HD box then record instruction will be done via the satellite (remote record). If the app and the box are connected to the same WiFi network then you can switch to control another box by going to the settings section via the app.Hope this helps.Regards,Hi KenG,The App stores one set of favourites only, regardless of whether you are connected to a box or not. The favourites in the app will not change when you connect to a different box currently. The intention is that these are the favourite channels of the app user, so that you can personalise your experience.The favourite channels are stored against your skyID online. This means that if you have the app on multiple devices, you will see the same favourite channels, as long as the apps on each device are linked to the same skyID. However, for example if a husband and wife each had a mobile with the app, they could each have a different SkyID, allowing them to customise their own EPG display on their mobile device to show only their favourite channels. (Whereas on the box there is currently only the one view of favourite channels for all users in the home). Another nice thing to know about the favourites in the app, is that unlike in the set top box, you can change the ordering of these, in the favourites section of the app settings. This allows you to completely customise your view of the TV Guide for your personal experience in the app. Note however, that the ordering of favourites is not currently stored online, it is local to the device, so if you wanted the same ordering on all the devices you would have to set this up on each device within the app on that device.Hope this is clearer,ThanksSky+App TeamEach month, Sky TV customers on average interact with the Sky Electronic Programme Guide (EPG) a total of more than 1.2 billion times. It’s an astonishing figure, and highlights just how integral the EPG is to the experience we offer our customers.It’s also why we take a great deal of care when we create new features and how we might further improve the EPG for our customers. Providing an intuitive, easy-to-use EPG is a critical factor in us helping our customers get the most they can out of their Sky subscription.With all of this in mind, we’re beginning to roll out a new-look Sky Guide for customers with Sky+HD boxes. It’s a phased roll-out which will last throughout this year, starting with ten of thousands of boxes from the beginning of June and expanding to millions more before the end of 2012.So.....what's new?On DemandYou will see in that the design has increased the visibility of Sky’s excellent 'On Demand' service and has begun to introduce our customers to the Sky Store. Our On Demand service provides you with an instant library of programming to access at any time.Genre ChangesGenre-specific tabs have also been added to your TV Guide to help you find the right programme at the right time. So now, whether you're feeling the need for action and drama, or you're in the mood for a giggle, or if you just need something fun for the kids to watch, then you'll be able to sort our huge library of On Demand content into easy to browse sections.These genre tabs have also been added to your Planner. To enable you to browse through your recordings in the same easy to use format.Integrating our on-demand and other options into the starting page for a particular genre gives our customers a snapshot of all the different viewing options available to them, helping them make the most of the choice of high quality content available through a Sky subscription.Sky Movies customers, for instance, can chose between viewing movies live, watching movies that they’ve previously recorded to their Sky+ planner or on on demand through Sky Anytime+ and renting a film through the Sky Store.SearchThere is also a search function available which allows our customers to search for a particular show or film they may have in mind.Another feature of the new EPG is the increased number of channels you can view on each page. Our customers told us that they wanted to see more TV listings per page, we listened to that feedback and as a result you can now see 8 channels per page, a change from 6 on the previous EPG.The Mini TV also allows you to browse your TV Guide and recordings without interrupting your viewing.HDDisplayAnd, on top of this, the whole Sky Guide will also be available in pinpoint HD, delivering sharp graphics consistent with the stunning quality of our HD channels.Customer InvolvementThis launch also marks the very first time that we’ve asked our Sky subscribers to get involved in the development process. We invited a selection of our customers to test the design. A number of improvements that have been made are based on their invaluable feedback.UndeleteThere is also an additional update to some of our Sky+HD boxes which will include a great new feature to Sky+ called Undelete. If you accidentally delete a show (We've all done it!), you will now be able to restore the show to your Sky+ planner, undeleting the show from the Deleted tab. It's a bit like the Recycle Bin on your PC. You don't have to worry about clearing it out either, as the oldest shows will be removed from your 'Deleted' menu when you need more space to record.You can see the new EPG in action by tuning in to channel 998 on your Sky box or by watching the video on the Sky website .Hi All,As many of you are aware, we have been updating the software on our customer Sky+HD boxes over the past few months and we are soon to be introducing it to our customers with Samsung, Pace and DRX780 units.As we did with our DRX890 and 1TB units, we would like to invite those of you with Samsung, Pace and DRX780 units to be part of a Beta trial. We are always grateful for constructive feedback from our forum users; in many cases this significantly aids our efforts to resolve problems. If you wish to take up this option, we will need you to send a private message to Sky+Forum+Team with the title “New Software Release ? SPA” and include your e-mail address, 9 digit card Number & the 6 digit version number from the System Details screen by noon on Monday 17/09/12. We will contact you shortly after with more precise details as the trials may vary in accordance to your model. There will be a limitation on the number of units that can take part in the trial, and we aim to have a balance between each.NOTE: The new software will not be on the DR stream until later in the rollout process as the DR stream is being used as a rollback option. If you wish to receive the new software early, please do not perform a DR download, if you do so, the over the air download will not succeed and you will have to wait for full rollout of the new software.Kind regardsThe Sky Guide Development Team.I have Feb 09 Samsung box and it updated tue night all working fine and connects to ipad app. If your iPad can't see the sky box after the update, check the network settings in the settings section to see if it has a connection if not try to reset (red button when on this screen I think but it tells you at the bottom) finally try rebooting your router and then trying to reset the settings again. obviously your sky box needs to be connected to the same wireless router that your ipad is also connected to.Hope this helps someoneIt may have been a mistake on the part of the poster who made the information available via the DigitalSpy forums. I think that may have brought the first time posters here. However, although I personally have posted very little here in public, I have helped the Sky Team in the past with possible bugs and issues that have arisen in the previous software incarnation. As someone has said earlier, usually my presence here is in relation to a problem I'm having, and usually the fix for that problem is already available here, hence no need to double post. I'm more than willing to test this new software, if I get it, and to report any of my findings back. After all, if it wasn't for the input from Amstrad users, we probably wouldn't yet be in a position to have this beta available to the rest of us. It is up to us now to help Sky develop and improve, if improvement is needed, this new software to hopefully enhance ours and everyone elses user experience.The newer boxes are not necessarily the desired solution for either Thomson users or Pace users, if they are using them with high end TVs.The reason the Pace Auto resolution setting hdmi judder bug in the current software is causing so much grief is that it is forcing this group of users to use the 1080i output setting instead of the Auto one. The picture from the 1080i setting uses the box's upscaling circuitry on SD video rather than the TV's, which has a dramatic effect on SD picture quality. Not really surprising that the processing in a ?200 STB is inferior to that of a 3K TV but the bug is still to be fixed seven months after Sky introduced it, along with the new EPG.Now we come to the newer Amstrads as replacements for Thomson units (or as a cash fling by despairing Pace owners). They have some additional de-interlacing picture enhancements. These "enhancements" are really aimed at improving the picture when viewed on cheaper TVs. Once you get to higher end TVs, again you want your TV doing the processing, not a cheap STB. However, these picture changes can't be turned off. The result is that once more you are left with a very expensive TV whose day to day picture quality is determined by a cheap consumer box. The effect is not as dramatic as forcing a Pace box to output 1080i but it is there.In case you're wondering what the fuss is about, some TVs can give a jaw-dropping upscaled SD picture given a good quality video source and a decent bit rate. However, they need a signal as close to the original as possible to achieve this, not one that has been altered in any way.This is why it is a mystery to many of us as to why Sky does not give a 576i/1080i option in the Auto setting rather than 576p/1080i as it currently does, with the latter forcing the STB into doing deinterlacing and not the TV.jackplane1960 wrote:Hopefully you won't have too many problems in the future! But it is helpful when on the beta testing to comment on threads even if you don't have any problems, at least that way Sky know that you are not having faults etc. People who didn't participate properly in the previous beta for Amstrads were cut.Indeed, I will, just a shame I couldnt participate sooner, I feel left out over being able to suggest feature enhancements like the original beta testers did, I would imagine its too far along now to add or improve features.Scubbie wrote:Seabright+Mills wrote:Hi, I have asked a question earlier about updates and through your post I've answered my question.When do you expect the general release to be issued?I have a Pace DRX780UK.ThanksThis depends on how the Beta Testing goes.If no major problems are discovered, then perhaps in a few weeks. If there are issues which need to be addressed then longer.Since the whole purpose of the beta testing is to expand the number of boxes and variation of how they are used, I would guess about 2-3 months.Anytime+ (rebranded to On Demand) was reorganised last week but you will need the revised EPG to be able to access the Catch Up TV which is due to be launched soon.Please be patient. I am sure that you would like as few bugs to be left when the firmware is rolled out.So again, without meaning to sound rude, why are you advertising this service today?damo66a wrote:Does anyone have any idea when thensamsung boxes are going to be updated?If you are in the Beta trial then this will be discussed in the private forums.For everyone else you will have to wait a while. I am guessing again, but I would expect the beta testing for the firmware to get it up to the same state as the Amstrad DRX890 and DRX895 EPG to take between 2-3 months.What I can say is that the team working within Sky are very focused and have worked hard over the past 6 months to get the EPG to where it is now. I trust that those Sky Customers involved in the current round of beta testing will find it as enjoyable as those in the first round have.STU1506 wrote:I have noticed with my Pace HD box that Anytime+ feature is available however when this box is linked to the broadband connection it doesn't seem to change the Anytime to Anytime+ i wonder if the new EPG will change thisWhilst your STB is connected to your LAN, using your remote control, press <Services> <Right> <Down> 5. This should highlight the 'Network' tab. Check what it says there. If the Local Connection is Ok and the Service Connection says fail, but you have an IP Address & the DHCP reports On, then the Anytime+ hasn't been enabled on your STB.Log into your 'My Sky' account and check that 'Anytime+' has been enabled on your account specifically for the STB. This may require a friendly phone call to Sky to resolve if you can't find it.My Amstrad 780 box was on the SH=KY HD preview channel this am, sure enough it now has the new firmware, complete with the 'Undelete' feature and Catch-up TV with the iPlayer link that promises to be active on the 30th.It always seems rough to me that people with the oldest boxes have to wait longest to get the upgrades. I can understand new product going out with the upgrades, but why make loyal customers wait?Now to see if it still loses the aspect ratio when you channel step from HD to SD and so on, bet they haven't found that bug!Fedup123 wrote:I have a pace box which hasn't had the new software. Now my Anytime+ has failed. Been told it is down in the whole of the UK. When asked about new software I was told this has been cancelled for end of October and might be available by end of November. It always seems to be a month away whenever I enquire. Sky should come out and inform all its subscribers when this service will be available. I won't hold my breath waiting for them to do soHopefully the updates for the Pace STB will be sooner. I can't say what the issues are, but I trust that Sky are working hard to resolve them before the update is released to everyone.As for Anytime+ (or On Demand as it is now being called), this has now been fixed and is working once again.I'm moving house in mid-July and have just applied for a new SKY account for TV, broadband and phone.My issue is around the 'activation' of the phone line, for broadband and telephone. I have had a number of different providers in the past, and every single one has simply arranged for the line and account to be activated on the date I intend to move in. However, SKY seem unable to do this, or indeed to get it active until a date two weeks after my moving date.Their customer services are worse than useless, simply trotting out a "we're reliant on BT Openreach" excuse, although they can't seem to explain why no other provider seems to have this issue. Additionally, the existing owners of the house I am moving to have SKY TV, broadband and phone so there is clearly a SKY line to the house which works. SKY have said that there is no need for an engineer visit to the huose (obviously), but still have this ridiculous two week window.Does anybody understand why SKY seem to make such a meal of something which should be so simple (and indeed, which seems to be so simple for other broadband providers)?Hi,An engineer has been booked for 29/06 to come and install my Sky Box. When I signed up for Sky, I advised that I was not moving in to my new place until the 30/06, so I am confused as to why you have booked the appointment for the 29th.I have contacted Sky on two occasions, both without managing to change the appointment due to issues on Sky's end. I do not want for you to have a missed appointment on the 29th, as no one will be on the premises. I am going abroad today, and will not be back until the 29th, so will not be able to be contacted.If you can please change the appointment to the soonest available date from the 1st July onwards.Kind Regards,iRepsakcall me cynical, but i can't think of any other reason notto allow the samsung tab range other than a commercial tie in with apple. we all know that samsung is apples biggest enemy. The agreement would have been something along the lines of, we dont mind it being used on android as long as the samsung range do not get it. Hence nexus has it but samsung does not. I have a note 10.1 which does not have hdmi out port, so the hdmi argument is moot as far as i am concerned. Obviously this can be got around through media server software and an internet ready tv with wifi. but then this can be said of any apple product. It does seem rather funny that android has started to be drip fed the sky go app. That could be because sky has called apple and said look please please please let us make it available on some android devices or else we will start losing market share as android users will start to go elsewhere. which will in effect have an effect on apple sales. For the record i am cancelling movies as aprotest with sky sports to go next. If this is not sorted out soon i will migrate all my services somewhere else. Out of principle more than anything else, i might save some money aswell!Hello,Recently Sky Go has stopped working properly. There is an active stream with sound, just no picture - all that is shown is a black screen. There is no error message but one thing I have noticed is that the loading bar does not progress from 0, it just disappears then the sound of the program starts. I am unsure whether it is in fact loading to 100% very quickly and disappearing. I have uninstalled and reinstalled the app and there has been no change.Please advise if this is a known problem or whether there is a fix available?ThanksHi,I'm getting quite annoyed with this issue now. My Nexus 7 - a brilliant device - just keeps dropping off the WiFi when I am at home. I have an aging white Netgear router which has been rock solid until I bought an N7 last year. At one point I even thought it was the N7 at fault and returned it for a replacement, but the issue persists.Given that my N7 never disconnects from the BYOD WiFi at work, the issue has to be with my router and not the N7.Does anyone have any idea how I can rectify this situation? What do I need to change on my router to stop this issue from occuring?Thanks,GeoffMy broadband speeds have been very low for a couple of months, I have made numerous phonecalls to Sky costing me over ?20, I spoke to a woman from technical help who told me that my modem was faulty, I was told that i would have to pay for a new modem, Which i refused to do as i already pay ?100 a month for my sky subscription, I was told that the only way i could get a free modem was by agreeing to another 12 months contract with Sky, I wasnt planning to ditch my TV subscription so i agreed, When my new contract arrived a few days later i found that i had actually agreed to another 12 months with sky broadband, I was assured that all my problems would be solved when my new router arrived, It arrived and my speeds were still shocking, 2 engineer visits later and its still bad, I was getting 6mb, I now get 2mb (on a good day) My line can support up to 9mb, I got so fed up that i ordered virgin media broadband, I contacted sky to cancel my broadband with them and was told that i was locked into another 12 months contract and couldnt cancel until 2014!! even though i believe i was misold the new contract, The following has been taken from the citizens advice websiteMis-selling means:leaving out, or giving misleading or wrong information about the contract in order to try and get you to take it out. You should be given certain information before taking out a contract, including details about the costs, call tariffs, savings and any special offersputting you under pressure to take out a contract. A sales person must not act aggressively to try and persuade you to sign upslamming. This means a service provider can??t change your contract from one service provider to another without first asking your permission.If the trader has told you something completely untrue it is known as ??misrepresentation?? and is against the law.If goods do not match the description you were given of them, that is a ??breach of contract?? and you may have the right to a refund or return.Goods are not as advertisedYour contract doesn??t reflect what the salesperson saidIf your written contract does not match the terms you agreed with the sales staff when you bought the service, you may have been mis-sold the contract.You should make a formal complaint to your service provider. You can ask that the terms of your contract be changed to match what the sales person said. If they do not resolve your complaint satisfactorily, you can report them to the Office of Fair Trading.If your service provider has a term in your contract which says they disown statements made by sales staff, that would be un unfair contract term.If the statement made by the sales person is false and it influenced your decision to buy the service, this is called misrepresentation. If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation. A false statement which influenced your decision to enter into a contract is also an example of an unfair commercial practice. This is a criminal offence.If this has happened, you should report the company to Trading Standards.I am also within the 30 days so i believe i have a right to cancel? so can someone please explain why i cant?As a new customer i joined SKY over live chat and paid using my credit card. Thge chat was good the deal was good but i wanted faster broadband and a third box. I was told its ok just add it later. Ok i replied. I thought about this more after and thought i may as well get the 3rd box installed when they arrive to install SKY (seems more sensible).two points1. I work offshore2. I cannot phone a premium number from offshoreWhen i tried to add the box it would not let me I HAD TO PHONE. When i asked on live chat they said "oh you need to setup a password and i would HAVE TO PHONE.It was explained i could not so email was next port of call after 3 different live chat Advisors.No answer from 3 emails now.I have expressed my wish to cancel the whole thing and i havn't even got my installation yet but still no answer. I asked if live chat advisors could contact the so called DEDICATED TEAM but no they cannot. I asked if they could send an email. No they could not.Finally i am here on the forum and its been over the 7 day period of cancellation but I can tell you there will be no charge and no Sky in my house. When I get back on Friday to dry land there will also be a very annoyed customer phoningany help would have been appreciated but it seems that live chat are only a sales teamI been waiting 2 months for my line to be connected and no one at sky is remotely interested in helping. The response is the computer says no. I asked when, they say there will be a update on xxxxx, then a few days before xxxx they say the update will be xxxxx. I happened to bump in to the Open reach engineer yesterday who installed the line to the house. I said whats wrong I been waiting for months for a new line. I am the only one with out a phone in the 185 houses. He says nothing wrong we installed a brand new under ground cable which was done 3 weeks ago. Your line is live to the house. i nearly died, i told him sky said it still with open reach. He told me the only thing missing is a request from sky to connect the line form the bt box on the wall to the house. I rang sky again its cost me a fortune in chasing. I asked have you requested everything, they said yes everything be requested. In the end she admitted that they had not requested for the line to be installed to the house. So there you have the line not been requested BY SKY, OPENREACH SAYS IT READY TO BE CONNECTED BUT THE COMPUTER SAYS NO, and they won't ring open reach call centre for me as they say its in India and its pointless and the open reach engineer does not know what he talking about. (Blimey bold statement sky) the computers always right !!. All I want is for sky to check on the state of my line but they are just not interested in helping at all. What do you do, scream as its the only option sky have no interest in helping customers. In fustration I rang BT i could not help it. They said Mr Neal we will get you connected within 14 days guarenteed, they did do a line check because i did not believe them. So sky your customer service is not good Im sorry to say. You just dont go the little extra that will resolve problems. I think its a shame but, nowIm just angry and fustrated at being left wondering.Hi Pete, yes i do get service on the same line. I got in touch with sky and they told me my activation went ahead on the 19/6 as planned and that there must be a problem with the manufacturer of the line, dont know what that means but i have now to wait for someone to ring me regarding this and will take 2 to 3 working days!!! im not holding my breath re this call as i have read previous customers experience re waiting for calls. So at the moment im still using my previous provider for broadband. i was also told my sky talk anytime wont go live till my broadband is working.IamhavingsomewirelessproblemssincethetimeofpurchaseIhavephonedacoupleoftimestheysayithassomethingtodowiththesettings,thethingisIhavetriedeverychannelavailable,verylittleimprovementifanyonsomechannels,atthemomentIcanonlygetawirelesssignalwithinthesameroomastherouter.Iamcurrentlynotreceivinganyproblemswithd/lspeed,justsignalstrengthproblemsTheotherwasaskyrouterwhichallowedmetoroamthehousewithaconstantconnectionalthoughthestrengthwasn'tasgoodasthetalktalkrouteritstillallowedmeaccessthroughouthouse.Whichcomestomyproblem.IfIhavetriedtwodifferentroutersotherthanmyownandtheyworkfineandminedoesnotthenIassumethereissomethingwrongwithmyrouter.?.?IwillalsomentionIhavetriedtwodifferentroutersloanedfromfriendstoexperimentwith,andtheresultsare:atalktalkrouterwhichgavefullsignalthroughouthouseandgardenbutsadlywouldnotprovideInternetaccessduetorestrictionsofsomesortontheISPsideofthings.canyougivemesomefeedbacktothisplease.?Hi paula63, Thanks for contacting us and welcome to the community. Sorry to hear you are having problems with your connection. I'm not sure what service is affected at the moment - whether its , or both so we will need to do some checks to see what's up. Please have a look at the above articles to see if they can help you solve this problem in home. If you are still having trouble or are unable to do those checks, did you know that there are a few ways you can without having to call? Alternatively if you can provide us with some more details about your problem the community will be happy to help or if you could call from a Sky landline it's free to talk to us. Let us know how you get on.Hi there maddy09, Please accept my sincerest apologies for the incorrect link given and the difficulty experienced in arranging your home move. I appreciate that due to the upgrade to our systems within our Contact Centres wait times are longer than usual. To contact us via Live Chat online you can do so via the following link . As soon as a live chat advisor is available this will be indicated in green where you will be connected to the advisor direct. We are experiencing high demand levels at present however, so you there may be a few minutes wait for live chat to become available. Thanks againI think you will both find this is a yahoo problem more than anything else. They published this article on 25/6/13While syncing your Yahoo! Calendar to your BlackBerry may have worked in the past, this operation is no longer supported. If you are no longer able to sync your Blackberry to your Yahoo! Calendar, we apologize but we will not be able to assist you with this issue.Yahoo! and RIM BlackBerry are currently working on a resolution to sync your Yahoo! Calendar to your BlackBerry; we do not currently have an estimated time on this resolution.You can still access your Calendar from your mobile device using the Yahoo! Mobile Calendar page. To access your calendar, use your mobile browser to visitI hope this helpsHi Sky,Last week I noticed my broadband kept connecting for a few minutes then no connection (@ flashing red then green then off). Also noticed I hadn't had any missed calls, checked the phone and no dial tone.I since been away for a week thought it would sort itself out, broadband @ green but very slow (speedtest said less than 0.2 mbps) & still no dial tone.I've been through I think all troubleshooting, I have no master socket so no test socket, tried unplugging everything, tried plugging phone line directly in the socket with no avail, checked area status & changed micro filters. I have a phone socket downstairs and tried my phone in that socket too but nothing.my area: Choppington, NorthumberlandHope you can help please!!!CheersBenSymptomsNo dial tone, unable to make outgoingor receive incomming calls.DiagnosisRemove all additionaldevices from your line (including Broadband Router's, Games consoles etc)and connect your phone directly into the main telephone socket with no other adapters or devices connected. If there is still no dial tone present, proceed with the following steps.SolutionTry another phone handsetUnplug the phone that you're having problems with from the microfilter, plug a different phone in and try to make a call. If the problem no longer occurs, there could be a problem with your telephone and you should contact the telephone manufacturer for support.If the problem only occurs with a cordless phone (i.e. if you are able to test a traditional telephone with the receiver connected to the telephone with the keypad or, if you're old school, a rotary dial and bell), then it could be interference from another device such as a wireless broadband router or a microwave. It??s also possible that the cordless handset batteries may not be charging properly.If you??re still not getting a dial tone when you use a different phone, then the problem must be with the telephone line. The next test is to see if the problem is inside your house or outside your house.Test your socketsTry connecting your telephone directly to your test socket. If there is no horizontal line on your master socket, you do not have a test socket.This is what a test socket looks like with the faceplate onAnd this is where you find the test socket.Carefully unscrew the two small screws and the bottom half of the faceplate should pull out. Behind it on the right hand side is a test socket, this connects directly to the telephone line and bypasses any extension wiring,plug your telephone into the test socket.If your phone works in the test socket then your internal wiring or equipment is faulty. If your internal wiring is faulty, you may need to contact a local electrician (or if you rent, whoever manages the maintenance in your property) to get this fixed.If your phone does NOT work in the test socket, try another phone to make sure it??s not your equipment. If it??s still not working then get in touch with us to report a fault with your line.Check for recent building/maintenance work in or near your homeHave you, or a neighbour, had any work carried out before your dial tone disappeared? This could be causing an issue. The sorts of work that can affect your dial tone include:If you have had building or other work done, it may be worth contacting the company that carried out the work to see if they are aware of any possible damage to the phone line.If you're still having problems with your line after following the steps above, let us know onby posting on the and we'll try to help.Morning PaulAustin,Sorry about the late reply to you on this but great to meet you, now let's get this sorted.Do you have a master socket like this one?If you do can you remove the 2 screw's and gently remove the faceplate so your socket looks like this Once you have this can you connect just your telephone to the test socket (the one circled in the above picture) and check for a dial tone? If you have a dial tone then can you connect your micro filter and then only the phone and check again if still okay then proceed to connect your Sky Hub and once you have an active connection try your phone again for a dial tone?Let me know how you get on with this please and then we can take it from there with you extension.Thanks,Hi,We have had the Sky Tv with Talk & Broadband for nearly a year now but until recently have never bothered to have a phone connected to the landline. I recently purchased a phone and have connected it into the 'Phone' section of the microfilter the Sky Engineer installled but there is no dialtone at all? I have tried removing the microfilter and all the other bits and bobs connected to the phone sockets and connected the phone directly and still no dial tone. I returned the phone and swapped it for another one as I wasn't sure if it was to do with that but it is still exactly the same.Also I was concerned that maybe there was a problem with our phone number as my boyfriend wasn't able to have the number added to his directory on a prison PIN phone? I have tried it from my mobile and it goes through to the answer phone so I assume that it is ok but Is there a reason he would not be able to add this number?Any help would be much appreciated as I really would like this sorting as soon as possible!Thanks,ClaireHi Everyone, sorry to see you've been affected by issues with your Sky Talk and Broadband, I know how frustrating this can be so want to help Firstly, I'd suggest checking for any outages in your particular area using our . This will give you updates on when we aim to resolve the outage if you're affected. If you're not seeing any outages, then we'd troubleshoot the issues with the telephone first. So have a look at our steps for and let me know if they make a difference. Please come back to me and let me know if you're being affected by an outage, or how you get on with those steps and I'll assist further as I'm keen to get a resolution to this. Thanks,Despite talking on-line to your customer care people each day I keep getting told that the appropriate team is looking at this. I am unable to access my e-mails for the fifth day. I am getting a messageTemporary error: ymwserver.MailboxOpenFailed which looking at your forums so are a lot of your customers since Wednesday.What is being done about this? What is the problem? When it be resolved?You are failing to provide me with the service I have paid for.Unless I get an acceptable answer I will seriously consider moving to another provider for all the things I currently use Sky for!hI nothappy999We have identical problems I have two no shows 18/12/12 & 4/01/13, I had all the same promises/confirmations, booked 2 days off, the second caused annoyance at work. I even phoned Sky to confirm the second appointment the day before installation to make sure everything was OK.After the second no show I cancelled the order and am doing all I can to cancel Sky altogether to get back to Virgin.It is so frustrating dealing with a company that does not appear to care. Note, I have found that Sky ignore all emails unless you mention financial compensation.If you do find any way out of Sky I would very interested in how it is acheived.This is so embarassing: timescale not been provided - how are you even still in the business?...Streaming video online and charging for the service and not be able to solve such a minor problem. Shame on you - the worst service I have ever been provided.Not onlt I cannot have the fullscreen, I also cannot change the volume or use any of the buttons. This has been a problem for a long time now and still not resolved. I demand my money back and will be writing up a official complaint about such a poor customer suport.Emma, it DOES work on Mountain Lion. Please read my comment properly. It's just that when I sign in, and ONLY then, I get the banner ad / pop up / some other piece of Sky crap that covers the toolbar so that I can't do full screen. It's just the same as the one that another customer on this thread showed with his helpful screenshot.OK Sky IT team, concentrate really hard now and see if you can understand this. It works fine for free content. It works fine UNTIL I SIGN IN FOR THE BIT THAT I'VE PAID LOADS OF MONEY FOR and then ALL OF A SUDDEN IT DOESN'T WORK (AT ALL) ANY MORE, NOT EVEN FOR THE FREE STUFF THAT WORKED BEFORE I SIGNED IN.Do you see the point? You may not think that you support one of the world's most popular operating systems at all, but the good news is that in fact you do. So now all you have to do is FIX THIS SMALL BUG PLEASE, OR OPEN UP YOUR OFFICE TO ME AND LET ME DO IT FOR YOU.What an astonishingly bad performance from one of the world's biggest media companies. Just a total joke. And the people on first line help don't even know of the problem. For goodness sake SORT YOURSELEVES OUT, it's 2013.Hi Garett Thanks for your post and welcome to the forum. I'm sorry to hear about the poor customer experience you feel you have had since signing up to Sky Talk and Broadband, looking through the points you have mentioned it sounds like it has been a nightmare but please let me assure you that this is not the level of service we aim to provide! I have just sent you a PM so please have a read of this and reply with the requested details, and I will have a look into your issue to see if I can find out what the delay is. Thanks,I have a Netgear modem, wired connection to Airport Express.The Airport Express modem is literally 7 or 8 feet (no obstructions) from my Sky+ HD Box. Broadband connection is set to 'on' in settings and my HD Box is 'modern' and is up to date from a software perspective.When I search for the local network if finds nothing (my laptop picks 2 or 3 networks available including our own and those at adjoining homes), despite the fact that I can sit by the TV and connect wirelessly both on a laptop and iphone.Any ideas?KeithI've used Sky Go on my iPad for a while now and when I work away i have used Sky Go over a VPN connection. I have used the VPN connection as i would typically be using hotel or some other free WiFi and want to prevent eavesdropping.Haven't used it over the VPN in a while as i haven't been away but will be soon and wanted to check everything was still ok. It isn't and I am not happy.The app starts and i get the TV guide, I can even select a program and then hit the Watch button. At this point the video portion of the screen expands as if to show the program and then immediately shrinks back and shows a blank screen and goes no further.Have Sky stopped the app from working when a VPN connection is active? Nothing has changed on my VPN setup for almost 12 months so I've ruled that out, that only leaves Sky preventing it from working or another app bug. Either way unless it is fixed by contract renewal time i will be cancelling sky.Come on Sky!! this is killing me.I've important work and international travel details coming via your email system and it's all messed up. I too have lost all my inbox emails after moving them back and forth from trash several times. I can't trust this service and my job depends on it!!! I have now been moving any emails that I managed to recieve, either in trash, spam or inbox straight to an alternative folder before I open them. Recommend everyone else does too. Tried to set up automatic forwarding to another address as a fall back, but doesn't seemed to have worked.Sky, have I now lost all previous inbox emails???Morning KAEM, Sorry about the delay to your post but great to meet you, now let's have a look in to this! Are you still experiencing this issue? Have you contacted the technical team? If you have can you let me know what you have been advised? If you have not been in contact and you still have this issue can you please complete these and also pop your postcode in and let me know your exchange name and OLO code? Look forward to hearing from you soon and I can assist you further with this. Thanks,I have recently taken up Sky Fibre and everything is working fine, or so I thought until we went to order The Impossible through Sky On Demand.The box reported that there was no phone line connected but we have not changed anything. When I had Sky Broadband, the connection worked fine (with the filter).We were advised by teh Open Reach engineer that the filters were no longer necessary as they would disrupt the signal but clearly something has occurred to prevent my sky HD boxes recognising the connected phone cable.I am at a loss as we use On Demand ordering quite a lot. The phone line is not dead - our normal phone works but sky no longer recognises the cables attached to the boxThere's nothing worse than when your viewing's interrupted by error messages Petermick01, that's why I'd like to help If you've tried all of the troubleshooting steps detailed , there is another step I can get you to try. By following the instructions within our 'Understanding the Installer Setup Menu', go in to the LNB Setup menu (option 1) and then turn the 'LNB power supply' and '22KHz command' to OFF and then press the green button on your remote to save the settings. Once you've done this, go back in to the LNB Setup menu and press the red button on the remote to reset the settings to ON, and then the green button to save. If you've tried all the troubleshooting, as well as the steps posted above, with no success, the next step would be to arrange a Service Call to get to the bottom of this. A charge may apply for this if you're outwith your warranty. I can get this arranged for you. Give those steps a go and let me know how you get on and I can look in to this further. Thanks,Hi guysAny help on this is massively appreciated as this has to be the most annoying thing in the world:Sky HD was working perfectly yesterday and now says "no Satellite signal is being received" with the error message 29.If I go into tv guide it says "searching for listings" and never actually finds any, nor does my planner work.I am on a communal system in a flat with dual feeds.I have tried turning the system on and off, reseting at the mains and trying an LNB reset with the sky customers services on the phone.... still nothing, and keep receiving the same message.From memory I think the signal was at 0%.Is this a Sky HD box issue ie do i need to pay ?65 for sky to come out and fix it or is it an issue with the communal dish?I can see other peoples tvs working in other flats so assume its not a communal issue.Communal dish is run by a third party management company.Thanks for all your help.I asked the engineer if the dish needed to be re-aligned to get the irish stations and he said that there was no problem regarding this as the siganl strength was perfect. He even called Sky himself to get extra tech support but they were unable to solve this. He said that he had never seen this before and was a bit embarrassed that he could not fix the problem.As regards the phone problem, there are 4 of us living in the house and we all have mobile phones, 2 Samsung Galaxy's and 2 Nokia's, 2 of these are android and the other 2 are not. However some of my friends who are also with Sky have the same phhone as me and this does not interfere with the signal. Another ppossibility that was brought up was the wireless internet that we have in the house, but as the signanl problem was there before i got the wireless installed this was also disregarded as a potential problem.At the moment i have resorted to putting a coat hanger in the bacl of the tv to receive the irish stations, but this is not a long term satisfactory solution.If you have any other ideas on how to fix this it would be great,Thanks,simonspellman.Please confirm the Make of your Sky+ box ( in System Details in the Service Menu ), and how old is it?From what you say, the problem could be the cabling. Check the F-connectors at both ends of the cable and make sure they are not loose. Also, the cable should be firmly inserted into the F-connector and should not be waggling around loose, nor have any stray wire showing around the outside of the connector. There should also be around 3mm of centre core in the connector so that good connection is made with the Dish Input sockets. Often the centre core is either missing ( snapped off ) or is bent over and is not being correctly inserted into the digibox Dish Input sockets. Same again at the LNB ports.Are the F-connectors at the LNB properly weather- proofed or are they open and exposed to the elements? Do they look corroded, or are there signs of water ingress. Try cutting back the cable there and remake the F-connector connection. See for more. If in doubt, replace the F-connectors with new. Same again at the digibox end if necessary.Inspect the entire cable run for signs of chafing. Look for exposed copper sheath through the plastic outer cover of the cable. This will either permanently or intermittently ( especially in rain ) short out the signal. Is the cable secure along its whole length? Flapping around in the wind wears out the cable's protective cover. Usual suspect places are over guttering and sharp bends in the run. Runs are also affected by animals nibbling the cable, and, although remote, this has happened before, much to the surprise of owners, so don't laughThe cabling and connectors must be 100%, so take time over your investigation.The standard Service Call is ?65, although if you're in Eire it could be more for Euros.Where do I start!!!Moved into my new home and problems just started!!After delay in the broadband (2weeks) I was told to just plug my sky and off u go!!!I have since had error 25 then error 29 and no sky for 2weeks!!!! Paying for something you dont have is a sky special!!I had the sky enginner out who firstly could not get a signal so had to get the flats building manager to call the tv aerial company to come and have a look!!! Thye found the signal straight away!!!So I called the sky enginner who I advised it must be the sky hd box.... he put a new box and it worked......yes but for 3 hrs...I then got error 29 again!!! I know the signal is there I saw it from the tv aerial company and the sky engineer saw it to ....I ring sky who tell me .. I have to sort it ... I have to chase up the engineer there is nothing they can do ...what??? could not believe my ears!!!! so no ownership after 34 mins on a mobile to sky!! - unbelievable, no empathy, no help at all... basically your on your own here chase u the engineer!!!I have been charged ?45 to be told by a tv aerial company I have a signal something which the sky engineer should have picked up!!!! -So in summary no sky tv.. still paying my monthly fee.. ? 45 call out fee from tv aerial company to tell me something sky engineer should have picked up on... just where do I go from here??? looking at the forum I am no the only suffering - i just wish someone could resolve this and help!!!! - Thanks sky for nothing diabolical service. .. I look to complain to the tv commission or whoever the legal body is ... this is daylight robery.Got this no signal error 29 error yesterday and i was almost convinced by Sky support Jessythat a callout is must. Sky+hd box has gone faulty and will need replacement. Left the box to cool down overnight and turned on this evening all channels are back to normal. A visit would cost Euro 100 as the box was out of warranty.I followed with another sky support Sabita and she promised to pass on the feedback to management. When i asked for a reference number, to my surprise sky does not have a complaint logging system. How helpless the support is, chat below:Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.You are now connected with Sabita.Sabita: Hello, you're chatting with Sabita, a Sky advisor, may I take your name please?You: Hi Sabita, my name is AmitSabita: Hi Amit, how can I help you?You: Sabita , i had a problem with my skybox yesterdayYou: no satellite signal error 29You: .. i was speaking to Jessy and she mentioned that a site visit is required as the box may need to be replacedSabita: I am sorry to hear that you are facing an issue with the no satellite signals.You: and will cost me euro 100Sabita: Are all the channels affected or just a few?You: as the box is out of warrantyYou: all were affected.You: now... i left it that and this evening i found the channels are back to normalYou: now the explanation yesterday seemed a bit ridiculuous to make me pay out that much money for nothingYou: is there a protection plan that i can subscribe, to save me for any future issuesYou: are you thereSabita: Amit, I do understand the way you feel however, might be due to some technical issues and loose connection might be due to weather conditions you had faced this issue.You: i have not done anything different from when the problem started and by the time problem resolved itselfYou: anyways that is not the point anymore, the point is do yo uhave a protection plan on offer ?Sabita: I am sorry to inform you there is no protection plan is available, I will pass your feed back to my management they will certainly check and plan to organize such plans for you.You: for Republic of IrelandYou: ok... can you give me a reference number that i can follow up on ?You: ... and for sure i will definitely follow up with your managementYou: blogs are all filled up with this particular error and i believe it is a problem with your box then anything elseSabita: You can contact us anytime, as of now this plan is not applicable for the republic of Ireland.You: Can you log this chat on a ticketing system and give me a reference number pleaseSo come on Sky, what is going on?The internet / blogs / forums are simply littered with people all of a sudden getting this issue. Admittedly some are going to be down to snow on dishes and one or two other cabling faults, but not this many. You can go back to 2009 on the forums where there was a similar spate of these issues which Sky actually said "They needed to look into what has happened given the quantity of calls they were getting"!Mine has just flagged it now, getting no signal level at all, it's notthing to do with my dish/LNB or cabling asboth of my cables work perfectly on a FreeSatRx.The only thing left for me is that there is no LNB voltage being output from the box.Makes onewonder what is making all these boxes fail or change their configuration all of a suddenin this manner.What say you Sky?Good morning edinburgh13, Thanks for taking the time to join and post on the Forum. Welcome to the Community. I am sorry to see you are having issues with the picture and sound on the box. Generally when we have these types of issues we would suggest to reboot the box by powering of at the mains and when powering back on to make sure you leave the box on standby for about 5 minutes. Also I would suggest making sure the SCART connection between the box and the TV is securely in place as this is what takes the picture and sound from the box to the TV. A good way to ensure this is to remove the SCART cable from bothe the box and TV and connect it back in the opposite way round. So the end that was in the TV would now be in the box and vice versa. Give this a go and let us know how you get on. If it does not help then we will continue to look in to this for you. I look forward to hearing from you. Thanks,I have only just got a new Sky+HD box, 2 weeks ago but we have been away for a week. On our return I noticed that recordings had failed because of no signal issues and on viewing TV found the most HD channels were unobtainable or had major pixilation. I have Sky protect so rang them. The earliest they can send a special heights team is Friday! This delay is unacceptable.The signal seems to have now gone completly and have error 29.I have paid for 2 weeks service which I have not received - recordings set up while we were away have failed, and now NO TV for 5 days.NOT a happy bunny!!!!!!!!!Hi Shoobi23 Not great to see you are having an issue with some channels, let try and get this resolved for you. Having your broadband installed would not affect your TV channels if you are still having the same issue could you try the following please. Firstly check that all the cable connections are secure then Press Standby. Standby light displays. If the Sky box is unresponsive, proceed to step 2. Switch off power supply to Sky box at the mains socket. If a cordless telephone is in use and is connected to the same socket as the Sky box, make sure to only unplug the Sky box, not the phone. Switch all connected equipment to standby then disconnect at the mains socket. Confirm no lights remain on the Sky box or any connected equipment. Reconnect the plug at the mains socket if it is disconnected. Switch the Sky box and other devices back on, including the TV. Check standby light displays, then wait 2 - 4 minutes for the Sky box to reboot. During the reboot, the Sky box may check the system files and the hard disk drive. Press Sky to switch on box. The green light displays. Let us know how you get on please. ThanksAm not a happy bunny. For the last two weeks everytime I put on standby or switch off when I turn back on I have lost the signal (and of course all my recordings have failed). I have called Sky 4 times to resolve - we've done everything possible and they have now decided my box is faulty and to send me a new box....... Great...... Oh not so! They only have Sky HD boxes which I do not need or want. This will cost me an additional 10.25 per month.... but wait a minute I don;t want HD..... so after being on hold for a very long time it was confirmed that as they were replacing a faulty box they would issue a new HD box at no additional monthly charge. Thats fine by me..... don't want the HD channels anyway - just a box that works......So the new box turns up and I set up.... watching Sky news for about half hour, set up all my new recordings and BOOM.... satellite signal lost. The new box is worse than my old one! I keep losing the signal every half hour.To add insult to injury I get a letter today from Sky to say they are really happy i've CHOOSEN to upgrade and will be billed an extra 10.25 per month for HD... WHAT???? On calling tonight to question this i've been told the new box is on the system as being "sold" to me. Isn't that mis-selling???I am disgusted and very very unhappy.In conclusion I have been paying for a service for 2 weeks I can't use, I have been sent a "replacement box" at no extra charge and then been charged and I still cant watch TV.I have my phone, broadband and TV with Sky and am now looking at switching providers as I have wasted sooooooooooo much time on the phone (calling premium rate numbers from my mobile) so I can keep my sly box plugged into telephone line, am paying for a service I can't use and have been mis-sold a product that should have simply been a straight replacement for faulty goods.......Will be thinking long and hard about Virgin.......So I was meant to have a Sky engineer originally install both lines on the 31st of May but that was rescheduled as he discovered a fault with the external equipment. Not his fault, he advised me that he was told the fault would not be fixed until the 13/06. I rang Sky that night and the operator booked an appointment for 10/06 saying the fault would have been resolved by then.As you can guess the rescheduled day was for today (10/06) and no one showed up, I have a final confirmation email and text from Sky but there no communication regarding an engineer unable to make it or further reschedule the installation. My time wasted as I specifically left work early so I could be home and see what the engineer would do. So what now am I meant to do, reschedule another appointment in the hopes someone actually turns up this time?I also have a communal dish, we had high winds on Thursday but my sky was working during this weather, i went to bed and woke to find my sky was showing a message of no signal error 29. I phoned sky they said they would send an engineer until i said it was a communal dish, phoned the installation company who came out and put in my sky box last month, they said nothing to do with them as it sounds like a dish problem. I spoke with one of my neighbours last night and found that their sky is working fine with no problems, but mines isnt, i have done all the troubleshooting that i can think off but still nothing, this is a single input, and states signal strength is 0, it says signal input 1 not locked. I cant cope just now missing so much sport and dont have a clue what i am meant to do, i am just renting the property but this is my only way of recieving television....can anyone offer advice please.wispa77 wrote:Hello could you help,I currently have the same problem - It says your 'Sky+HD box' isn't getting a satellite signal. This has been like this for the past two days now, error 29 in the corner. Can't access anything store on my planner either. (Blue screen) I wish Sky would understand how this is effecting the family as the children can't go out because of the bad wind and rain. I've tried everything...I called sky up and they said ring them back up on Monday as it's the weekend, if it's still the same?? Is this right!! I've checked all the wires, there all grand.Could somebody get back to me if they have a sollution or some more advice.RegardsWispa77What are you signal strength and quality readings? Press Services, 0, 4 the the remote to see them. Have you tried switching the box off at the mains for a few minutes?Having the same issue 9 days and counting.Do rasie a call with skyAfter 72 hours escalte to SKY internal complaints teamif still having trouble ask for a deadlock letter in that SKY are not resolving the fault then you can take the complain to an Arbitrator (check offcomm for which one)After 6 weeks you can talk directly of OFFCOM and Arbitrator.I have found SKY completely unable to deal with Openreach or the situation.After 2 weeks if this is stil going on - I think you are looking at deadlock letterExactly the same situation here. I was signing up to BT a week ago but thought no i will hold on because i have always had SKY and have never had a reason to complain about the service. I moved a few months back to a small welsh town that unfortunatly had no cable or fibre to it and can only gain speed of around 4mb with SKY, which is standard for where i live. Last month BT went live with Infinity at the exchange in my town and i know for a fact (as a friend works for openreach) that the fibre has been routed to the green exchange box at the end of my road. I checked on the BT website and it says congratlations i can recieve 58mb DL and 13.5mb UL superfast infinity (same result on Talk Talk) but SKY.... NO!Done online upgrade and sky do not even offer me the option to have Fibre, spoke to an advisor and was told that it is not available in my area and to register my interest on the website (i done this 2 months ago LoL).What i can't understand is why BT and TalkTalk can offer the service but SKY can not. the exchange is an LLU for SKY so surely as they will be using the same Fibres as BT and TalkTalk then the service should be available.I really hope sky get this sorted out asap as i dont know how much longer i can on with sub standard speeds when i know others are offering a superior product in the area and prices are comparative TBH so no real need to stay with SKY apart from being an exisiting customer who would prefer to stay (not sure if this matters in this day and age tho TBH).Anyway hopefully SKY will sort it out asap and i can sign up and get decent speeds. Fingers CrossedOk....Update on my earlier post i made today.As i stated earlier i was unable to get Fibre through the website or via telephone. What ever i done i was told that it was not available at present in my area but i knew it was.I have persistantly been logging on and checking the SKY site, whnever i clicked upgrade it just told me i was not able to have it.But guess what...I NOW HAVE AN INSTALL DATE OF THE 27TH APRIL 2012... Yippeeeee !!This is whart i did. I went toclicked - New To Sky then scrolled downa little and selected - Speed and Availabilty CheckWhen the box pops up i entered a number close to min by with a couple of the digits changed and entered my correct postcode. Ticked the - Confirm i am the bill payer for this line box and then clicked- Check LandlineAfter the search it told me that the records showed the postcode was incorrect for the number i had entered, i then just clicked - Confirm & Continue.The screen that then opens shows me available options that i can have and 1 of those option was Fibre. I clicked the add button and it then asked me to log into my account if i had one. I logged in and the telephone that i entered automatically changed to my actual Telephone Number and showed that i could also upgrade to Fibre Unlimted.I filed out all the relevent details and got a confirmation that i can upgrade and will be upgraded on the 27/04/2012.?12.50 extra a month and No Install fee + New 'N' Router - EXCELLENT !Excellent news......Got there in the end...they have ballsed up the Signup system - the website will tell you otherwise- but if you ask to be put through to the Fibre Team they WILL hook you upsomeone I know has been trying to sign up for days online to be told he can not get it (when he can) - he called sky several times who said they are not taking orders by phone, so he used the number to upgrade his package and selected add broadband, the guy he got through to could not add it but he did put him through to the Fibre dept. who said IT WAS AVAILABLE AND PUT HIS ORDER THROUGH...!!!I had the number direct to the team on here but mods removed it!!so, from the sounds of it, it looks like the website ordering system is either screwed or is programmed only to accept X amount of orders per exchange/cab - another thing is, SKY have to pay for and arrange for a GEA (Generic Ethernet Access) patch cable to be installed which connects their LLu equipment to the outgoing fibre link, it may well be that they have not had this done across all of their LLu enabled exchanges where there is FTTCI am having this problem where Sky Go will not show live tv. It says loading channel information but never does. I can watch downloaded programmes but cannot watch anything live.Can someone help me? I dont use firefox and i dont think I have an ad block in place. I have used it in the past.thank youDarrenKris+McD wrote:Hi EveryoneJust looking to see if anyone has managed to get this issue resolved yet?If not could you post as much information as possible to allow us to help out as much as possible.CheersBeen over 2 months now still no telephone line. Several engineers have been out to the property and finally Bt Openreach dug a big whole some way from the property. Only too say will be back. Came back monday just played around with cables and told me that the cables are faulty. He came into the property did some testing went back outside and now no broadband. They were suppose to come back yesterday. No show. What a surprise. Its been over two months now no telephone line and now no broadband. WHAT AM I PAYING FOR, SENT SEVERAL EMAILS TO SKY AND STILL NO SATISFACTORY SOLUTION. THIS IS BECOMING EXPENSIVE KEEP CALLING. If this is not resolved by tomorrow this complaint will be esculated to OFCOM. Paying for a rubbish service that I am not even getting. Sky need to talk to openreach to get this resolved. Openreach have faulty cables.Perhaps someone from sky to sort this out.SheilaF wrote:Does nobody at Sky care about deaf people? Just checked guide for last episode of Criminal Minds on tomorrow and discovered it is not listed as having SUBTITLES. After watching the rest of Series 6 this is just ridiculous !!!Last night, Wednesday, sat down to watch the re-start of Nikita - again NO SUBTITLES.Surely someone can do something about this!!We didn't find any subtitles for last week's episode either (from Sky Living+1). Please can someone at least explain why the subtitles aren't broadcast for the last two episodes of a series when the previous episodes have had them perfectly OK. It doesn't seem to make any sense: I can understand if a series doesn't have any subtitles broadcast, or if none are broadcast on a particular channel (although it's very annoying), but I just cannot understand why a couple of seemingly random episodes should be singled out like this.To be honest, it starts to feel like discrimination against those who have a disability i.e. hearing difficulties.How do I redeem my ?75 M&S voucher for introducing a friend (in March)? Spoken to 2 advisors without success. Have entered my personal ref number and nothing happened! Have tried again with ref number and it stated that the number has already been used!! But I still don't have my 16 digit number to shop on line at M&S. This is really frustrating and disappointing. I'm considering taking this to the Trading Standards Agency as it appears I am not the only one that this is happening to. I look forward to your response as soon as possible. Also, how does one 'create a new basket' when nothing is being purchased? I looked through my trash folder at 8.30pm today and found an email from you , dated 6.7.2013, (this is the second email I have received, can't find the first one) stating that it was time to redeem my voucher ( which I have tried to do previously) and it will not accept my Ref number!From Sky themselves:Several of Sky’s Android apps have been temporarily removed from the Google play store after app pages were defaced early on Sunday morning. We’re sorry for the inconvenience caused to Sky customers wanting to download our Android apps and are working hard to make these apps available again as soon as possible. Sky Android apps that Sky customers have previously downloaded should continue to work as normal, so there is no need for customers to remove these apps from their Android device. is back up and running again, everything has been checked over and it's all good. The team are available to respond to any tweets sent to this account.This should fix it:1. Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.2. Click on the Application Storage tab.3. Ensure the box is checked to Enable Application Storage at the bottom of the window.4. Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.5. Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.I have Sky Never Miss set up for all my programmes. Unfortunately I lost some of the first series as a problem developed with the Sky+ HD box, it needed a complete reboot to see if that would fix the problem, unfortunately it didn't and of course, as I was aware, I lost all my recordings but thought that's OK I can catch them on Sky Go! Oh dear. Which, while I'm on the subject, I'm not sure if it was a message the technician on the phone would pass on or not. But, I'm told I actually need a new Sky box, I'm also told that after being a customer for 12 years in Ireland as well as several years in Scotland prior to coming to Ireland, that a new box is going to cost over ?200 and probably a set-up fee of of ?60.00(?). I'm still trying to work out where customer loyalty is involved here. No discount after all those years of paying the full package, except for sport, and paying extra for Sky+ and HD. I'm considering cancelling more and more, getting Saorview - Which I know doesn't carry as many stations, I have it in the bedroom, but no monthly payments. If I do miss Sky then I can phone up and get all the benefits of a new customer! But I'd rather stay, but with the faults in the box, most of the stations aren't watchable anyway.Update:The replacement Sk+HD box arrived by courier today. I got it all plugged in and running then came online to get your details of pairing it with my card. All went so smoothly, actually, very smoothly!Now my big problem, it was a problem with my last hand control as well. How do I get my sky remote to adjust the volume on my TV?The TV remote was bust ages ago, so we used the Sky remote for Volume etc and manually changed the AV etc. Then the Sky remote went bust and we bought a replacement. However, there were no instructions to match the remote to the TV. So we have to operate the volume manually on the TV. I know what your thinking! What a lazy so-and-so! can't be bothered getting off his backside to turn the TV volume up or down. Actually I'm disabled and as everyone knows on here, you have to change the volume rather often for programmes, some are very high, while others are very low, so me getting out of my chair every time the programme needs the volume changed is actually very difficult.So please, end my frustration and tell me how to remedy this, please! I've searched through all the settings etc on Sky box hoping there would be an instruction there, alas, no. With 5 kids on the go here we seem to have a rather high turn-over of remotes for everything. I wish when companies make items that require a hand-control that they would make the remote child proof.On another note, I went ahead and bought a router from Sky on Sunday evening online so I can enjoy Sky on Demand, they told me it would arrive on Thursday or Friday, which was fine, it fitted in with delivery times from the UK of 4 or 5 working days. Well, blow me over if it didn't arrive by courier today, 20 minutes after the other courier delivered the replacemint box! I have to say, Sky are pretty efficient with some things.Bill.I have a slighly different problem, but with same result: no The Cloud wifi for me!I was using the Cloud with the Sky account and password since first available. ~2-3 weeks ago, instead of connecting automatically with the profile created by the Sky WiFi app, when trying to go in the net on Cloud network it just redirects me to their landing page. There I sign with the Sky account and see my devices (4), but when trying to go again on the net, the browser takes me again on the same landing page. And this goes on every time.I tried deleting the device (iPhone 5, or any other registered) from the Sky WiFi app in the hope that I can somehow force the automatic profile with reinstall, but that ends with an error message stating "Removing device failed. Unable to delete the device. Sorry, the service is not available. Please try again later.". I get the same error message on iPhone or iPad, on Cloud Wifi or on my own home WiFi (where the Sky Internet works perfectly).So I can assume there is something wrong betwen Sky and The Cloud, at least for my account. I would very much appreciate some help.Obviously, I have a full "Sky Broadband Unlimited" account. For about 4.5 years now. Checked on My Sky and everything seems fine there.Thanks.Hi Pete,the password is the same and I can log on MySky or log off and relogin in any of the Sky WiFi app.There is definitely something wrong with my Sky account and the iPhone 5. I can delete the iPads or the iPhone 4S from any device, but I cannot delete the iPhone 5 from any of them. Funny, I can rename it, just not delete it.I deleted the app, reinstalled, still nothing.Is there any chance someone in Customer Service could reset my Sky - The Cloud link and remove all the devices? Should I call them tomorrow?So.....Way back in November when I was optimistic and rosy-cheeked, I informed Sky I would be moving house.We had some struggles - things were said on both sides, plates thrown, one of us slept in the spare bedroom for a while- but, after much soul searching, we found a way to stay together.Indeed, so keen were Sky to keep me that, rather than moving me home to my new address, they turned off all my services as agreed and then. . .turn them back onat the same address rather than the new one. But hey, I'm just opening new wounds. Nothing to be gained there.I moved injust afterChristmas - the very helpful engineer arrived.Got the Television working in a second. Plugged in all of my Sky Talk and Sky Broadband andsaid I'd be "good to go onceI got three lights"Oh, for those threelights. Idream of those three lights.My installation dayhas come, gone and those three lightselude me. A dial tone eludes me. The ability to contact the outside world without coming to work, eludes me.As a key example of the absurd comedy in which I find myself:Me: "I don't appear to have any dialing tone or broadband in my house"Customer Services: "Are you in the house now?"Me: "I'm on the phone to you. From a landline. I don't have dial tone in my house."Customer Services: "Well, I can't help if you're not in the house."Me: "So you can't help me with my lack of a phone, unless I'm in the house. But if I'm in the house I don't have a dial tone and hence can't speak to you."Customer Services ". . . .."My wife, at home, on her mobile hasthus become our messenger.So, I need a "second tier engineer" who will swoop and contact me in no more than 72 hours.No apology, of course.There are heartening moments, though. Sky's Billing department isON THE BALL.They're all over me moving in, what package I have and how much I owe them.I idlywonder if the ruthless efficency and speed of action there could be used as a model elsewhere in the Sky system - they seem to have men of steel and womenof ice there- capable of churning out letters at a speed previously unknown to mankind.I wonder how quickly I can get a response toNOT paying for the broadband and talk services I am not recieving . . .Hey ho.I shall return to my lonely vigil for the "second tier engineer" and hope that they are able to reconnectme to society. Any advice would be greatly appreciated.It's lonely livingunder the shadow of Sky's unconcernThis is from my twitter feed on the 25th - 28th.Please note the advisor telling me that twitter, not the forum,ishowyou will contactme:OK, I will close your case for the Forum and speak to you through Twitter. You spoke to our 2nd tier technical supp... 25 Jan Earliest issue can be resolved is the 29th. So, 10th. 13th. 19th. 22nd. Now the 29th. Why should I, as a customer, believe it will happen?25 Jan Hi Paul, I can understand what you are saying regarding the sates you have been given. Have you been told why there has been a delay? Wendy25 Jan *not sates - Dates25 Jan Unfortunately not - which is my frustration. It appears to be that people are just not turning up. And no one tells me this till I phone up25 Jan Then I get told that someone will come out in 72 hours. And that there is nothing you can do. I'm a month in this property with no internet25 Jan Every advisor makes it sound like BTOpenreach are, basically, cowboys and I'll be lucky to ever get my broadband turned on.25 Jan But surely there must be someone at Sky who gives a d*** that a customer is 1 month into a contract with no service!!!!25 Jan Hi Paul, yes I can fully understand that and where I can help you, I will. I am going to have a look further into t... 25 Jan appreciated. I think quite a lot of the forum team have looked into - the frustration is, basically, allI get is that an engineer is booked25 Jan Which - from my point of view - is not especially useful. I know one is booked to fix my issue - they just don't. And there's no-one helping25 Jan Hi Paul, I have looked further into this for you and there are no clear notes on the account or the trouble ticket ... 25 Jan Many thanks, Wendy. The lack of notes troubles me so much - I have spent hours on the phone, on twitter & on your Help Forums over this.25 Jan I quite despair. However, I will hold out hope that your magic manager can help me. Thanks again.25 Jan Morning Paul. So we can access your account and confirm the date of 29/01 could you let me know the first and last... 25 Jan DELETED - password info25 Jan You mention few notes - one of the forum team said she had reduced my line rental for 6mths due to problems - is that clear on there?13hHello??? It's all gone very quiet??????10hAm I to take it that tomorrow is not going to happen and that I am on the twitter equivalent of your phone hold line?!?!!?So . . . fascinating conversation with someone 'technical' from Sky.I was under the impression a broadband engineer was coming on Tuesday - in fact, that was the cast-iron promise made by the very diligent manager in constant contact with us since it's become clear everyone else makes notes on the account and that hopes they never have to speak to me again . ..However, very brusque technical genetlemen appeared to think the veracity of my problems needed checking before he would "allow" an engineer to be sent. We went through all the conversations about lights and wires etc that - you'd think - a decently intelligent human being might have tried in the MONTH and several engineer visits I have had no broadband.But no. We did them all again.My favourite moment was his horror and palpable disgust that I had no other router to try in place of my Sky one."But . .. cannot you borrow one!?!?" I tried to explain that, while I'm sure there are people who own millions of routers, just anxious to try them in the offchance the Sky one might fail, I am not one.You would have thought I'd suggest I only own one pair of pants.Our call ending with his pained decision that "I suppose we better send an engineer then" - I agreed that, after a month of problems and the last engineer telling us there was nothing to be done as we needed an engineer, that was probably a good idea.Such little grace.Just for an update, I'm not going to be dealing over PMs anymore with the Forum Team - it's just a pointless timesink.This is the message I've just sent:I see absolutely no point in enaging with you any more - I have done what you ask across FOURTEEN PMs sent to me by the Forum team. Not a single one of you has managed to get on top of this issue - indeed, I'm not sure that's actually what you are for.The only reason anything is moving forward on this case is due to the hours and hours I have spent sat on a phone to various callcentres. Not once has any of my conversations with the'Help' team - either on twitter, these forums or on Live Chat - led to anything but frustration.I would like to think I have been patient, good-humoured and largely calm during the - approaching - two months in which I have lived without Broadband.So, having forwarded the link to my Forum post toa variety of consumer groups, I think I'm just going to continue trashing your company across the widest number of media platforms to which I have access.And - and I don't think I can stress this enough - I'm almost more annoyed at the utter impotence of your Customer Support Team than I am with the technical difficulties.I understand that things go wrong with technology and, if you were even moderately competent, you would have been able to keep me on side with very little difficult.The lack of follow up, any attempt to keep me informed, and the general snippy tone to get me to go away is now the key to my complaint against Sky.Way back in the dim mist of time, I worked in Customer Services. I would like to think I would be personally and professionally ashamed to have failed a customer in this way - this isn't a big company taking its eye off the ball, this is individuals not capable of doing their jobs.But hey, maybe I'm being unfair.To the forum team member asking for an update,you guys have been such a spectacular waste of my time and energy that when, inevitably, the visit that occurs tomorrow fails to address the problem - TWOMONTHS after I moved in - I will follow it up myself. I think I've had enough practise at that now.Please stop sending me PMs, I see little point engaging with a team whose sole job appears to be to tell me to wait for an update and to make meaningless apologies.I did mention in my last post, I see this thread now as an opportunity to warn others about the problems here and - if the last post by a fellow customer is anything to go by - it's workingAgain, I point you to the customer service model SARI - I am now thoroughly bored with you all and am at 'I'.Now, I don’t do scary or violent TV shows. I spend too much time hiding behind a cushion at the first sign of gore or blood to actually enjoy the plot. These days my usual regular viewing comprises of Good Luck Charlie, iCarly and Victorious on account of having 2 girls that are of a certain age. Not really complaining, mind you, as I do enjoy these programmes and I actually shed a tear on the last iCarly, oh dear.The last real scary thing that I opted to go and see was the original Nightmare on Elm Street many moons ago, the post traumatic delusions caused by this experience disturbed my sleep for a few weeks and even stopped me from being able to walk my dog after dark without a big heavy metal torch for much longer, so I was surprised at myself for daring to watch when it was recommended by many of my friends knowing that it may be a bit frightening for one as delicate as myself .I must admit if I had known about the ‘animal’ scene in the first episode I probably would not have switched it on, if anyone has not seen it I won’t spoil it by going into detail but my reaction when realising what was going on was abhorrent. I commented to my so called best friend ,who is clearly aware of my love of animals, that I could not believe she had not warned me about this particular scene only to be told “I knew you would not have watched it if I had, suck it up’” Yep , cheers for that!!!I was a brave wee soldier, I did survive and was by this time addicted to the show and could not wait to see the next episode to reveal what was going to happen next or indeed what could happen?In a nutshell the story centres on Joe Carroll, a convicted serial killer and Ryan Hardy the ex FBI agent who had put him behind bars. Carroll manages somehow to develop a network whilst in prison and essentially is able to form a cult and lead a band of like-minded cold blooded killers. Hardy had left the service following Carroll’s arrest some years previous but when Joe sensationally escapes from Prison, he is drafted in to help the investigating team due to his experience and the clear affinity shown by Carroll towards him. There are so many thrills, spills and blood shed that I spent a fair bit of time wandering around the house hiding behind various bits of furniture; it really is hard to sit still when gruesome acts are going on in your living room. This heightened state of fear and awareness is not helped when my elderly canine companion ,who is suffering from a form of doggy dementia, randomly barks very loudly whilst staring into thin air at the most intense moments, cue the ‘me shape’ in the ceiling as I hit it.Don’t get me wrong, it’s not all bad and is indeed compulsive viewing. Kevin Bacon is great as the lead good guy but I have to admit that James Purefoy playing deranged psychopath Joe Carroll is my definite favourite. Granted he is easy on the eye but the almost comical way he plays the character is real genius. He is extremely polite and articulate, a very intelligent man who was a college lecturer before discovering murder as a new hobby. He is quintessentially English and reminiscent of Anthony Hopkins (I know he is Welsh but you get what I mean) playing Hannibal Lecter in Silence of the Lambs.The final episode aired 2 weeks ago and it has been left wide open and with a cliff hanger for the next so it is not too late, if you are able to catch the series I can highly recommend it as compulsive viewing. I watched the last episode in my usual ‘ants in pants’ style as there was so much going on to a startling climax. I breathed a strange sigh of relief when it ended, my nerves shot but I look forward with bated breath to the next series. I must admit that I went to bed a little uneasy that night and did dream about ‘The Following’ and what is likely to happen now???I suffered a rude awakening in the middle of that night when sub-consciously aware of a presence I slowly opened my eyes to find a figure not two feet away from the side of my bed, I opened my mouth to protest and my silent scream was deafening. My instant reaction was to hit out, unfortunately my husband was on the receiving end of a right hook and the child at the side of my bed who had been woken up by a sore tummy burst into tears. I hope we all recover in time for Series 2 but I may have to renege and watch it in daylight only next time, back to kids’ TV and evening strolls with a Maglite in hand for the time being me thinks.Sky does not have fastpath they do have a gamer profile which your line can be profiled to but you will need to talk to Customer Solutions as only they can put you on that profile.My stats are as below and i have no problems with online gaming (did at teh start but all sorted now,i am not on the gamer profile and my ping is around 55ms).Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWAN PPPoA 6033086 8722780 0 791 2061 289:22:51LAN Down 0 0 0 0 0 289:23:49WLAN Up 7275986 4673704 0 803 727 289:23:26ADSL Link Downstream UpstreamConnection Speed 9212 kbps 945 kbpsLine Attenuation 38.0 dB 22.9 dBNoise Margin 3.1 dB 14.5 dBI have received letters advising that my phone line and broadband are being cancelled as there are new occupiers of my property changing to a different provider. However there are no new occupiers - I suspect these are new residents of a different apartment in the same block who have provided incorrect details. My services are due to be cancelled on Monday but the telephone system upgrade means I cannot get through to anyone to deal with this today. Please can you advise what I can do?Hi Jippers, I am a wee bit green with envy with you going to see Michael Buble!! The good news is if you have forgotten your confirmation email you just show up then they can still give you access as they will hold your details on their records you will just need some details to confirm you are who you say you are. Also I have to stress that you need to be early as it still is a first come first served basis. This will give you all the frequently asked question on the back stage passes at the O2. Enjoy and keep me posted.I'm in the same situation as you. Our line got activated on Oct 21, was told the router would arrive by the end of that week, which was Oct 22. Waited 2 weeks, called them a few times during that and got told that it would come when it actually didn't. Called again Nov 1, now I was told there was something wrong with how it was sent because there was no tracking info for it. So they sent a second one which should arrive today. Yesterday called them again to track the order because the lady told me I could call to check where it would be. Yet again, there's no tracking order. So they're sending me a third one, saying it will be manually sent. Somehow I don't think it will be different. Will call them again to ask if there's tracking info which is the only thing I'll believe that I'll get the **bleep** router.Seriously, I don't know why it's so hard to get it to the customers. I don't have problems with other online shopping orders and I always get it. If you promise that you'll give us the router, you deliver on that promise, or else don't bother offering it for free with such a lousy service. I'd rather buy my own that allows me to use internet, which by the way, I'm paying for, rather than having to wait for a freebie that doesn't deliver. Not to mention that I read online that only sky router is compatible with its broadband (there're ways to get round it but it'll be troublesome). So if you're gonna force your customers to use all your products, you'd better get it done quickly, because that's the only benefit we'll get for being tied to your service.Even though the customer service was nice to handle with, polite and everything, if you can't manage to fix it for your customers, being nice is not gonna cut it.c+m+patel wrote:My broadband is still not working, all that shows on my router is 2 lights "power" and "wireless" no "@" light, there was a problem with my line no dial tone etc, then why is my broadband not working and still no dial tone?? and i have tried trouble shooting, still nothing, i have plugged a phone straight into the test socket ...nothing, router straight into it..nothingIf you have no dial tone, then the chances are you'll also have no broadband as it uses the same wires to transmit voice and data signals.Is your phone plugged in to the master socket? Have you also tried the test socket (by unscrewing the faceplate of the master socket)? If so, give Sky Talk a call and report a line faultHi gavzpacho, I can appreciate it seem fishy that you need to call in on a specific day to cancel however, this option is only needed if you need to have all your services active up until the time you move. If you don’t mind your services switching off a couple of days before you have left the property then the agent would be able to process with the cancellation. Your phone and broadband services works differently to your TV contract as this normally needs a 31 day notice period but because it works on a live system it is more temperamental and when a cancellation goes through it can’t be stopped. Please keep me posted on how you get on and the following may help answer any more questions you may have. If you are not sure of anything just ask and I will try my best to help. All the best on your home move. :-)Now TV is the brilliant new internet TV service that's ready to play. Instant and Online with no contract. You can watch Movies instantly online via your PC, Mac, IPad, Mobile or on yout TV through Xbox 360 or You View up to 12 months before Netflix or Love Film Instant. In additional to this you can now buy a day pass to stream all of our Sky Sports channels (see below)Getting StartedIf you are new to NOWTV you get your first 30 days for free. After your trial ends you will automatically get our introductory offer of ?8.99 a month for your next 3 months, if you join before 22 January 2013. We'll let you know when the offer's up so you can choose to stay or go. After that, it's ?15 for each month of instant movies. You can cancel at any time.You can join NOW TV online by visiting How does it work?With NOWTV you can instantly stream unlimited Sky Movies online, on a variety of devices, where and when you want. Provided you are using a PC/Mac/Xbox, you can also watch all 11 Sky Movies channels live. We would recommend you have a broadband speed over 2.5mb to ensure quality viewing and accommodate other devices using your broadband at the same time.Sky Sports Day PassThe Sky Sports Day Pass costs ?9.99. It lets you watch all six Sky Sports channels including Sky Sports F1 live online for 24 hours through your broadband connection. Your 24 hours of live Sky Sports will start when you activate it, not when you buy it. So you don??t need to wait until kick off to get yours. On demand Sky Sports content, ESPN and red button interactive features are unavailable with the Sky Sports Day Pass.Can I speak to someone if I have a problem?Live Chat is available on NOWTV and you can talk to our friendly NOWTV team. We're available from 10am to 10pm, 7 days a week. Or visit our Help pages ?C ?C for useful information, or our Community ?C ?C to talk to other NOWTV customers and share your knowledge.HI mjellisuk, I agree that households have a large number of devices - my own has 6 (and there is only two of us!). So it would be beneficial to allow larger numbers of devices per house hold to connect to the Sky Go service, however the device limits and costs are down to licensing for the content on Sky Go as a lot of our licensing agreements do stipulate only a certain number of devices per household. This isn't to say we won't continue to negotiate this and increase the numbers in the future, but for now unfortunately the service will remain as it is. Thanks again.Hi thereI've just had an on-screen confirmation of backstage passes for the 02 for Iron Maiden in August & it said I would receive and email to print out later (I have no printer connection atm). However, the email it was sent to was a new Sky/Yahoo one set up this evening (it's been a while since I logged in!) and the new inbox does not have the email confirmation in it.Am I going to still receive it/can I get it re-sent somehow to print out as the screen has timed out/can I just turn up to the O2 without anything? Eeeeek!Any help much appreciated - ta very much!I took the offer to transfer early from O2 to Sky broadband and talk. My activation date was yesterday 2/7. Broadband transfer went perfectly but my landline went dead at 13:40 yesterday and I still have no dial tone. The wait for a live advisor was over 20mins (at 35p per minute) so I tried the live chat. I was fobbed off to wait until midnight as the advisor was positive the line would be live by then...It's still dead. I tried again this morning - waited 10 minutes (?3.50) to speak to a live advisor who took my mobile number & promised to ring back...I'm still waiting for that 12 hours later. I sent an urgent email but nothing back on that so a couple of hours ago I tried live chat again. I was told I was totally mistaken & activation is today - even though broadband has been live over 24 hours. After a protracted and totally frustrating chat he finally agreed to check the line BUT that ended the chat and I can't get any reply now (they're busy)!! I'm no nearer to getting a phine service despite an email from sky saying everything is done and my line rental starts from now...being back O2 customer service - Sky is useless!!!!!!!!!!Hi all,Bear with me on this one, this could be complicated.I am currently living in an apartment and have O2 broadband. I am in the process of buying a house and expect to move in next month.O2 customers received a special incentive to move to sky early. This offer expires at the end of June.I called sky on 22nd June and explained my house move situation to him (Aidan). After discussion, we placed the order and put a date of Mid-july on it for the installation/activation. The order was for Sky+HD Entertainment pack and Broadband unlimited. This is all good so far.My questions now are:1) I have decided I would like to have fibre. What are my options? Is it a simply case of ringing sky and upgrading now so I have fibre next month, or do I wait and get ADSL and then place the order for fibre?2) Would I be eligible for 6 months of fibre at half price (?10/month)?3) I suspect my order is being put through as a new order rather than a migration. Do I simply call o2 and explain that I want to cancel my broadband (Im still in the 12 month contract with them). Would I be charged an early-exit fee?Thanks,PaulHi,I'm hoping that someone might help me as the online chat advisors have been of no help whatsover. Sorry it's a bit long.I'm an O2 broadband customer and decided to change to Sky TV, Broadband and Talk after receiving an offer via email. The offer stated that I would recieve FREE Sky TV and unlimited broadband for a year if I switched early, it would cost ?14.50 a month for the line rental. Sounded like a great offer so the other day I tried to sign up online. I then noticed a message saying that there would be an increase of 10% on Sky TV prices from September 2013, so I checked with an online advisor that this wouldn't affect me (I presumed that my offer of FREE TV would mean exactly that, and how can you have an increase of 10% on zero anyway?). However I was disappointed to learn that my offer of FREE TV would indeed change to a charge of ?1 or ?2 per month. OK, not the end of the world but not what I was offered so I was a bit annoyed.After a couple of days I decided to take up the offer anyway as it was a cheap way to get unlimited broadband. So I tried to sign up again using a saved link from my email, but couldn't get past the checkout. Contacted an online advisor to see if they could help and was told 'The broadband checker is not working and it will be up by tomorrow,The technical team is working on it and hopefully it should be up by tomorrow'. I told him that the offer ends today so I needed to sign up today. He couldn't confirm whether or not the offer would be extended because of the downtime.He also couldn't give me an email address of someone to contact about these issues, and said there was only a phone number, but I don't want to ring a premium number if I'm just going to be told the same thing.Are there any Community Advisor people who can help me? I don't want to lose out on the offer which ends today, because of a technical issue to do with Sky. I'm starting to understand why there is so much negative feedback from others about Sky's customer service - the online advisors have been really unhelpful.Thanks,Katiesky customer services rang me on 24/12/12 to offer me sky tv for free for 4 months and told me to ring back on the 24th march to cancel offer 1 month before offer ends or i would be charged after offer ended on the 24th april. I rang back on the 24th march to cancel but was offered new deal of free sky tv for anorther 3 months and was told the new offer would start on the 29th april till 29th july 2013 and was told again to ring back on the 29th june 2013 to cancel offer 1 month before offer ends. I rang back on the 29th june 2013 to cancel offer and after the person I spoke to at sky customer services said ok the free offer would come to a end on the 29th july 2013 he then said I would get a final bill of ?12.53 on the 6th july for which I was dumbfouned to say the least for this was supposed to be a free offer. I was told because the last offer ended on the 24th april and the new offer would start on the 29th april I was charged for the 5 days inbetween the offer. If i was told at the time that i would have to pay for the 5 days inbetween i would not have taken up the next free offer and cancelled their and then. I feel sky have conned me on the free offer and made such i was charged something without my knowing. The least sky can do is refund me the ?12.53 if they take it out of my bank as false information was feed to me via the sky customer services and i know they record all calls to the customers so they can listen back to my call to see i was not told about been charged for the 5 days inbetween offers.The change over from Google to Yahoo has not been simple. I prefered Google, but Sky imposed Yahoo on me.I still receive Duplicate Calendar messages from both Google & Yahoo. I understood that Sky would replace Google calendar with Yahoo calendar, not send me both. I need to delete one of these Calendars, but could not find a way of completing this task. While I was on line looking for the answer a pop up invited to chat with an advisor. What a disapointment, the advisordid notknow theanswer, but refered me to the Q&A page where I wasted another half hour notfinding the answer.""""HOW DO I UNSUBSCRIBE FROM ONE OF THE CALENDARS""". I understand Plain English, so no 'geek speek'Katie,Thanks for your directions.For some reason it still did not work.The first address did NOT bring up the email log in page as it did for you.I got the search page.Thefirst address was on the list, with the message:"We would like to show you a description here, but, the site you're looking at won't allow us"This prompted my first thought, Had Sky closed the site.I then went back to your directions.I was logged into my sky emails.This time I stayed logged in & went to the very top address bar & typed the second address.It opened a Calendar (without identification) it appeared to be my Google calendar.I was hoping to cancel the whole Calendar, but, could not find any way of doing this. So I did it the hard way.I went through each month in turn & deleted all individualappointments dayby day.I removed allrepeats for future years.When I was sure I had not missed any entries, I just leftmy empty Google calender where it was & left the site.I returned to my Sky/Yahoo email page, clicked on Calendar & my appointments are all still on the yahoo Calendar.I am hoping that myreminders will now arriveas singleemails.I appreciate your help Katie & thank Tim321 for finding the addresses.You both did a great job, somethingSkywereunable to do.Thank you.TonyI have just picked up an old Sky box but I have had no joy setting it up, possibly because of assumptions. Hoping to find some answers here.Here are some facts:a) It is an Amstrad DRX550.b) There is no remote. I have a Sky+ remote I am trying to use.c) It is connected to a standard TV ariel into the RF IN input.And now the problems:1) The remote doesn't work. I've got it to work with my tv (volume, on/off etc) but it won't work with the Sky box. I found a link suggesting some steps to enable a Sky+ remote to work with an old box (yellow+Sky, press 0, blah, blah) but this didn't help.2) The box comes up with the message "a satelite signal is not being received 29". Possibly a false assumption regarding c) above that it is even possible to get standard FTA channels.Without a working remote I don't know how to get to settings to try and figure out the ariel config.So, any advice?It's nice to your suggestion on our Forum Dylanhere252, although I must say it's the first time I've come across one for the old TV Guide, but I'll clarify your query on this At the moment there are no plans to revert back to the old TV Guide layout, or make this option available. The reason for this is that the software has come on leaps and bounds since then to support new features like 'On Demand' and the 'Remote Control' option within the Sky+ app. I'm sure that there will be a lot of other exciting features coming in future too! I do appreciate your suggestion of a simpler layout to the TV Guide, and I'm sure this is something that will be taken on going forward when new releases are made to the Sky+HD box, but the old layout is now a thing of the past. We do appreciate your suggestion and I hope my post helps clear up where we're at in terms of the TV Guide at the moment. If you need anything else then please feel free to post back and I'll assist further. ThanksSky Broadband what are you playing at? I am complaing. I deserve to complain. I have 0.39mb/s upload speed.Please can you increase my upload speed. I AM NOT GETTING WHAT IM PAYING FOR! Reply back to me sky. I am really angry right now. I'm getting ripped off.I got forced to switch from o2 to Sky. I'm not complaing because I have 1 yera free SKY HD tv but. my broadband is soooooooooooooooooooooooooooooooo slow. Please reply back asap please. Also, dont copy and paste me info that is bull like ' have you follow these steps etc' YES I HAVE!We would like to let you know about the range of articles we have in our Knowledge Base relating to On Demand & Catch Up TV these should help you to troubleshoot and potentially resolve any issues you may have as well as explain the full features available to you.If you are looking for a for the service and some you can check out the of our dedicated to getting you up and running.We are always open to community suggestions for new Knowledge Base content, if you would like to suggest a new article head over to the and let us know.Good evening,apologies if this has been asked/solved elsewhere.I have recently had sky tv/broadband/phone installed in my home.When it came to setting up the router etc, I noticed that because the phone socket has been installed around 15m from the TV etc that the ethernet cable isn't long enough to reach the sky+HD box.I wanted to know how this can be rectified? I'm aware I can get a wireless connector for circa ?22 but seems a little steep when it could have simply been installed close enough to the TV for an ethernet cable to reach. Is there any other way of connecting the 2?I appreciate any advice given,Regards,EmmaHi Dedun, I am sorry you were not advised that Catch Up is not available on the Sky On Demand service in the Republic of Ireland as I can understand you being upset especially when you have paid for the Sky wireless connector. The good news is that you will still receive some fantastic programs and have access to a wider library of programs at your fingertips. For more information on this click the following and if you are not sure of anything just ask as we are here to help when you need us. CheersHi Katy,Thank you for your help I upgraded online and when looking today the showcase section has now come back on,think because I can now access the HD movies prehaps it took a while for this section to up date itself.Have already downloaded some box sets that I miss when they wre first shown on sky,so really happy with the box set facility,its only an extra ?5.00 per month.I believe I can also access the 3 D channel,how do I go about doing this as at present it does not work and as we have a 3D facility on our TV I might as well get that set up if it is included in the price.I am writing to you because of the bad treatment I have received since joining sky,I joined because I become disabled and I am house bound and hoped sky would help with boredom.unfortunately its been the opposite it started on April 10th 2013 when I went to a sky stall in merthyr the one in the arcade near tesco. I went there while waiting for doctor appointment and enquired about sky tv at that moment I was explained what I'd get with sky tv which included on demand box sets. But not once I was told about 2 tb sky box but I was still interested in sky tv and arranged with the manager that I would take the sky package. As we were discussing terms unfortunately Michelle shouted across the stall I wish she didn't because none of this stress would of occurred she shouted that she had a code that she could put in her phone and get half price hd for a year and I would get unlimited broadband cheaper also which I was very interested in and signed up unfortunately because it was all lies just to make a sale disgusting. Unfortunately I didn't find out the truth till April 10th when I had problems with my broadband and called sky. From that moment I made constant phonecalls to sky which had good customer advisors and said that it would not of happened with them I wish phoned sky and not had anything to do with michelle. Myself and sky tried to contact Michelle continuesly even a sky advisor with the Id mtg20 couldn't get hold of her to explain herself and because of this I had to get taxi to merthyr because I can't walk I did this 3 time's and cost me 90 pounds which I can't afford being on disability not only did it cost me cash it caused me extreme pain and stress swell as my time it wasn't till the 3rd time I was told she's only there once a week and wouldn't tell me when she's there even the sky advisors at the stand told me they wouldn't of done what she did. After all the time,cash,stress and pain I went through it caused me to have a breakdown there where other issues that caused my stress but Michelle is the person who pushed me off the edge if it wasn't for her I would not of broke down its completely sky's fault and want to be compensated I was thinking what would be appropriate and I think I deserve the 2 tb sky box which I would of bought myself if they told me plus iv spent almost the amount one would cost trying to sort this out let alone the stress and pain you put me through if this didn't happen I could of bought one and it doesn't end here. I changed my direct debit account and was told by sky they needed 14 days because of this I had to spend 25 pound for a taxi and again cause myself pain to go to my new account Barclays and place it in my old account Halifax which was a waste of time because after all that sky took cash out of Barclays I tried to solve this by ringing sky they didn't understand why it happened and couldn't do anything to solve this and due to sky's mistake I was fined for not having cash in my account to pay my direct debit. And to really rub salt in the wound u have stopped on demand box sets unless I upgrade which was never mentioned when I sign up to sky which is fraud to do this to me and everyone else the main reason I went with sky was because of the box sets. I hope I get a good response to this because like I say I'm house bound and bored and if I don't feel satisfied with my response I will spend my time telling people the truth about how sky treated me it could be good if I'm satisfied and will gain u customers I hope you see what I've been through and u believe I should be compensated its obvious I should be thank you for you're timeChris+Butler-Stroud+WDCS wrote:I understand that software can take time to develop, but please dont give us advice that we cannot follow.If Sky push this product and then not deliver and then actually demand payment you may well find many of us starting to look around at different offers.The reason you can not follow Robert's advice about registering online is because his post was made before Aytime+ was activated on the 780 boxes. However since June all 780 boxes now have Anytime+ on them so if were to connect your HD box to your router and wait a day or so you will see it is there for you to use.I am a bit confused about why this has been posted in a thread about the SkyGo service though.Good Morning It+isnt+On+Demand. I was sorry to read your are having problems with the speed of your Sky Broadband connection. Can you let me know what speed we estimated you would get when you joined the service? You can find out this information by going to your on line My Sky. Pleaseto take you to the correct page. Can you also let me know if you are using Wifi or an Ethernet to connect? and finally where your router is connected to the line, is it connected to the master socket or an extension and do you have a Master socket which looks link the one in this? I look forward to your reply. Kind RegardHi, everytime I try to download a film or programme using on demand it's gets to a certain point and causes my broadband to drop out. I do not get my broadband supplied by sky, but BT I have spoken to them on a number of occasions and done various fixes but the same problem still happens. Can anyone help and shed any light on why the wireless box provided by sky keeps causing problems with my broadband. I have had broadband in my flat for over 3 years and have had no problems until we started using on demand wirelessly. The problem is once it stops working, I am unable to connect any device to my broadband, so although my router shows all lights on and no issues nothing will connect so I have to re start it, I then go to continue with the download and low and behold after a while the same thing happens. I have had acces to on demand now for approx 3 weeks and not yet managed to successfully download any film or programme. Please helpHi Sharon+j, I am sure we can get this sorted but I need you to try some steps that can help. As you are having loss of signal on your wireless connector on the Sky On Demand service and this has also affected other devices on your broadband connection it could be happening because other electrical devices within the property is disturbing the signal. If you have Sky Broadband can you please try changing the wireless channels on your Sky Router to see if this will help, there is 13 different channels to choose from and the following will give you steps to show you how to do this and if you have any problems let me know as I will try my best to help. ThanksHi,I connect using a the sky wireless device. The issueseems quite strange. I unplugged my sky box and my BT router for a few minutes, switched them back on and logged back on to my network and all looked fine with the anytime+options returned and there was an IP address for the box and Local connection and service connection were both "OK". However, when I went intoanytime+ just now and tried to browse through progs it said something like"programme detailsaren't available right now..."I went outof anytime+ and back in again and it had returned to being anytime as opposed to anytime+, Local connectionfailed, service connection failed, IP Address 0.0.0.0 butshows that it is still logged onto my home network. This whole thing is exactly what happened the firsttime round when I posted the other night.A BT user posted this on here previously:Go to this page:Follow the directions for version of the homehub you have. (There are options for other BT Home Hub models)Under "Home Network" chose "Devices" and located "skywirelessconnector" in the family tree of devices displayed. Double click on it and it opens a page of details for the sky connector.The IP address appears as: 192.168.1.92Below this is an option: "Always use this IP Address". Click "Yes" and then apply.The Sky Wireless Connector will then find the BT Hub and connect.we havent used on demand for a bit and tonight I though we'd look, we have the Entertainment Plus (everything except movies and sport) - when we went into TV BOX SETS and tried to view anything in there (Discovery channel, ITV, 4oD etc) it kept saying "PLEASE CALL SKY TO UPGRADE YOUR SUBSCRIPTION TO VIEW THIS" ..?I find it a bit odd as OnDemand is supposed to be free? (for the subscriptions you cover and most certainly for FTA (free-to-air) channels) - we tried to download anything in the Discovery Channel section and ITV Player and it just kept saying this message, if I tried to download from the 'catch up' section then it worked fine?we recently had our phone packaged changed and wondered if something has happened then?can somebody look into this please?EDIT: so ive read other threads and its come to my attention that sky have decided to move a truck load of Free-To-Air stuff and Discovery channel (which we pay to have) into the BoxSets section and start charging for them,.... pfft, im not impressed one bit.. Virgin, Talk Talk & BT will be all over this in their coming TV adverts, just you watch. its tempting just to turn sky off and get freesat.thanksI have constant issues with Sky on demand recently. My Sky box is a R006.058.60.00P version 4f3162My broadband is Sky Fibre and the sky box is physically connected into the Sky router.My on demand keeps dropping and I am just left with a small list of programs and no catch up. I reboot the sky box and it comes back. I did a planner rebuild the other day when downloads were not working but this issue has been around for ages and its getting really annoying when I am paying Sky so much including additional premium support cover.Hi All I have sky package inclusive of all but HD and 3D. I have had on demand for some time and have used it most days for one thing or another. However today I have gone to download a TV seris and all I receieve is this message, "to watch this on demand, please contact sky to upgrade my subscription", this would seem to be the case for every thing on demand. I have checkd that I recieved the channels and I do I have tried different connections to the internet. I have restarted my Broadband and Sky plus box. HelpHi,I have recently got an upgraded new box and started looking at watching some on demand boxsets of the Sopranos.I have the full entertainment extra packand movies and sports.I've setup the box fine and it let me download season 5 and 6 no problem.. looking forward to watching it . It thensays I have to upgrade to watch HD....I dont have the HD pack but thats not what I downloaded..... you get a choice of the box set from sky atlantic or sky atlantic HD for the downloads and I selected the normal one knowing I dont have HD.Why cant I watch this .?Especially as I can go onto sky GO on my pc andview it no problem .... I dont want to be forced to watch on my pc.......v frustrated.There are instances where the On Demand servicedoes not workeffectively with the default setup on some routers provided by alternateBroadband providers (please note this issuedoes not affect Sky Broadband Routers / Sky HUB).In order to resolve this issue you will be required to ammend the default setup of your Broadband router. For further information in relation to the default setup of your router or the amendment of settings please refer to the user manual provided with your equipment.2. Select the ADSL Settings Section.3. Change Multiplexing Method to "LLC-BASED"4. Select apply.Your On Demand connection should now work effectively. You should not require to restart the router.Should you continue to experience issues after following the steps above, please contact your Internet Service Provider for assistance.Hi Davo85 Thank you for working with us to get your issue resolved. I can see your original post is why this is happening, there is not a fix for different content being shown but there is a reason why this happens so ..... it is to do with how the boxes are being used and if the boxes are sky+/sky+ HD ie if your main living room box is being used all the time and recordings are constantly being done then the box cannot get push on demand content till it determines it isn't being used. So if the bedroom box is the same kind of box as the living room then it will get more content as its not being used as much. Sky+ boxes don't always get the same push content as HD + boxes so you can see differences in content, also the size of HDD comes into play if the 2 boxes are different ... . I hope this clarifies the answer to the original post. Many ThanksWhilst companies such as lovefilm provide a good bulk of films it's fair to say sky movies blows them away in terms of content. Namely new titles. Whats also evident is the premium price. ?16 a month compared to ?5. Sky also has the option of renting brand new films at a cost before they make their way to the movie channels. But what I don't get is looking through the sky store list is the amount of really old films on there that still incur a cost. I'm just curious as to why a sky movies subscription wouldnt include these as well. Surely there cant be too many people willing to pay ?2.50 a time to watch ten year old films to justify not adding them to on demand and providing better value for money. Save sky store for the new stuff.P.S not having a rant just genuinely curious as to whythanksWhether you have recently upgraded your equipment to a brand new HD box or have experienced a fault which has required you to replace your Sky box you may experience the On Screen Message "This is the wrong card for this Set-top box".All Sky viewing cards assosciated to a Sky subscription are "paired - up" to a specific Sky box. This ensures that you recieve the channels relevant to your subscription, can book box office movies, record your favourite programmesand can benefit from the wealth of extras that areavailable On Demand.If you recieve the On Screen Message "Wrong Card For Set-top box" you can now activate your Viewing Card/ "pair-up" to your new box online without the need to contact us by following the below steps :To pair your card simply go to and select Activate your channels.You'll need to providethe model number and serial numberfrom your new Sky box for us to pair your card successfully, to obtain these details follow the steps below.Sky Digibox / Sky+ (1st generation White Sky+ Box)Using your Sky Remote Control :1. Press the Services button2. The Services menu will appear on screen3. Using the down arrow highlight System Setup and press select4. Using the down arrow highlight System Details and press selectYou will be presented with the System Details menu which will provide you with the information required to pair up your Sky Viewing card online.Make a note of your Version Number and Serial Number.If you have multiroom you should also note the viewing card number associated to the box.Note : If the Viewing Card number is not displayed within the System Details menu please ensure that the Viewing Card is correctly inserted into the Viewing card slot on the front panel of your box.Sky+ HD / Sky+ (New generation Sky+)Using your Sky Remote Control :1. Press the Services button2. Scroll to Settings using the Right arrow key and press Select.3. Scroll along using the Right arrowkey highlighting Details then press Select.Pairing / Activating your Viewing Card Online1. Log on to 2. Select Activate your channels3. Log in using your Sky ID and Password4. Select the Sky Viewing Card you wish to activate / pair up5. Type in your Version number and Serial number into the spaces indicated6. Select ActivateNote: It can take up to 4 hours for the activation signal to reach your box, ensure it is connected to the satellite dish and powered on at the mains until the channels are active.To The Manager,I Want to cancel my sky multi room. I will like to explain why. Some months back I called and applied for the sky+ and this was done as I had free installation. The advisor asked what I will do with the old box I had and I informed her I will like it to be installed in my bed room as free view and the advisor said that was fine. But when the man came to install the sky+ he said he could not install the old box in the bed room as free view as it will take a bit of time and that he will come back and do that later, I said OK. Then he did not turn up so I called the customer service number and the advisor I spoke to said yes this is true and that he will arrange for some one to came and install the free view in the bed room for me and he ordered a new viewing card for me as he said I could not use the box as free view without the card, said OK.Then another man came to the house as arranged to fix this free view and he finished and said very thing is fine. later a got a my bill with ?10 extra so I called again and was informed no the man actually installed a multi room and that I have to pay ?10 extra I said cancel it they said I should write in I was very upset but later I said not to worry it's just ?10 I will keep it. Then later I got a bill with ?33 extra I called again and was informed the multi room is not connected to a phone line and that is why this is happening I told the advisor I am not paying this amount because who ever installed this should have known and also I did not request for multi room I requested for fee view and now this. I told the advisor it that is the case please cancel this multi room and put my old box on free view which I initially requested for. The advisor put me through to the cancellation department and the person I spoke to apologised and said I have the right to cancel this but he promised he will get some to come out and fix the problem and if this could not be fix they will cancel and wright of the ?33 as I am not supposed to pay that money. last week I waited the whole day calling the engineer and he promised they will be with me soon and they never turned up and said it wis due to the weather condition and that some one is going to call me and rearrange the installation. I have not received any call from sky since then till now.Please all I want to say is cancel the multi room and put this back on free view as I wanted because Ihave gone through so much and have lost a lot from phone bills calling sky and also not going to work.As discussed with the advisor please i am not paying the ?33 please I have paid my sky bill please take this off my account.Thankssandsie80 wrote:What utter nonsense you speak.You dont have to have your multiroom boxes linked to the telephone wires at all .I have 2 extra boxes upstairs and none of them are wired up to the telephone lines and they were both installed by your engineers.You only need your main box linked to the telephone line so you can access your sky account through the sky box.Sorry but that is completly wrong. You do need both your boxes connected to the phone line as every so often Sky will 'dial' into them to make sure that are at the correct address.You can read it yourself here if you want (second question down):"Each Sky box must also be connected to a mains electricity supply and have its own viewing card. If you have taken up the free Sky box and minidish offer, the Interactive Discount contract, Sky multiroom subscription(s), Sky+ and/or Sky+HD, then as part of the installation we must connect your box to a working telephone line."HiBasically i've spoken to a majority departments about canceling my sky tv package but because i am in contract, they are unable to process this but some advisiors have explained that I am able to cancel but would have to pay a temrination fee which is in the terms and conditions. I have read the terms and conditions and it allows the sky customer to cancel there contract but would have to pay termanition fees. I was told the cancelation department was able to do this but they have they cant and i would have to contact customer relations. I've been told differnet respones yet the terms and conditions state I am able to cancelHaving wanting to try and cancel online and then reading all the comments here, I decided to bite the bullet and go via the telephone. Fearing the worse, I made a cup of coffee, logged onto the internet for some browsing while waiting and dialled Sky.That was at 16:05.I spoke to a really nice guy almost immediately, and with no hastle at all had my subscription cancelled there and then (obviously I was required to give the statutory 31 days notice).After thanking him for not giving me the hard time I was expecting, I was off the phone and finishing my coffee by 16:11 .All I can say is thanks again, and yes as someone previously stated this is how it should be all the time.Maybe the message is getting through that the 'hard sell' puts customers off, but if my experience is anything to go by, I'd have no hesitation re joining Sky sometime in the future knowing I won't have a hard time trying to leave.To, Customer relation Sky subscribers services Ltd. PO Box 43, Livingston, West Lothian, EH54 7DDTo who may concern,Dear Sir/Madam, I want to cancel my sky subscriber because l am leaving this country why l m leaving this country cause l don??t have any job or my visit is over now and couldn??t get more visit to stay here l know that it??s 2 month is left to finish my contract but l have not any other option to continue this sky subscriber contract and l am also leaving this place and home where l was living..I don??t have any money to pay you extra and left to remain month payment because of job and l m not going to use anymore sky, broadband and telephone service so why should l need to pay anything without use it but l know that l singe on contract with 12 month but l am really sorry don??t have any money and l have to go back or got some problem that??s why l am leaving this sky subscriber contract in the mid way.Hope that whoever reading this latter will understand my problem and will help me and will accept my cancellation latter.Hope that will get back good act from sky customer service and will be very thankful & great full to youBest regardsVicky manglani 02/01/2011Please find attached a break down of the problems I have experienced since moving from Virgin to Sky. I never ever imagined I would find another company with such inconsistent and totally useless customer service reps as I had experienced with Virgin, but having spoken repeatedly to some of the people at Sky Customer Services, which in my honest and humble opinion should be re-branded as SKY DO AND SAY WHATEVER THEY WANT AND DONT UNDERSTAND THE CONCEPT OF CUSTOMER SERVICES, Virgin are positively champions in the cause of Customer Services. But enough of the rant as it seems to flow with no restriction into and back out the other side of Sky's none receptive ears. So here is a breakdown of my problems as promised, ENJOY:24 JuneSpoke to Bepty about ?56.00 bill. Package we were sold by Wayne at Potteries Shopping centre was?19.00 Tv PackageFree Phone line rental and Broadband for 6 months then combined bill of ?10.00 thereafter.Bepty informed me no such offer was available but would do my package as ?19.00 for tv and ?5.50 line rental for 12 months, broadband would be included in this package. She also advised me to cancel my DD and she would send an amende bill out that would be correct and no charges would be incurred.3 JulyRecieved bill for ?46.45 and a ?4.00 bill for sending out an invoice due to DD being cancelled.Spoke to Ripa for about 20 minutes explaining my whole conversation I had previously with Bepty. She informed me that I was being charged ?19.00 for tv package ?5.50 for Phone rental and ?7.53 for Broadband. When I argued this is not what I was meant to be paying she said she couldnt do anything. I asked to be put through to cancellations instead she put me through to Lin (Floor supervisor ID tag CS5LM). He informed me that everything I was paying for was correct as his colleague had told me, when I again argued this is not what I was sold by Wayne he then said I was NOT being charged for Bradband and my account would be credited for what should of been free anyway but that he could not do anything about my current bill even though he agreed it was incorrect. I asked to be put through to cancellations and eventually was transfered to Danielle. 38 minutes later the package she agreed was as follows?19.00 for Tv?7.50 for BroadbandFree phone line rental for 12 monthsFree itemised billing?4.00 credit for cancelled DDThis would take effect immediately and an amended bill would be produced and sent out ASAPSO barring any call charges my static bill per month would be ?26.5018 Julyceline c2L02 not very helpful, didnt want to do anything, refused to put me through to cancellation as account is "blocked". asked to speak to a supervisor she told me one chris (firth) was unavailable and that another james was on a call and she would get him to call me back, she then magically was able to put me through to cancellations wher i spoke to william wmc85 (much more helpful guy), went through the whole scenario again of being mis-sold the package, he took the reps details (Wayne) and would chase it up from his end and aggreed on the followingsince being with sky our price packages are as follows:25.90 phone20.97 bbWilliam then credited the whole account due to being mis-sold and messed about by sky customer services?46.00 credit applied to the account which leaves us ?4.00 in credit on accountNo bill should be recieved for august and next bill should be due in september 4thStatic charges from today going forward should be ?26.00 per month for 12 months barring any phone call charges16 Dec Spoke to James regarding bill being incorrect yet again, really obnoxious guy, not sure how we got a job in customer services. refused to carry on the conversation, demanded to be put through to his supervisor he informed me he would get him to call me then he hung up on me.5 Jan 2011 still awaiting a call from James supervisor. called again spoke to Marni (C2MD07) explained yet again about the problems we have had going back to 24 june. Marni informed me that my bill is ?20.00 tv package ?10.00 Broadband then in July an additional ?11.25 for line rental would be charged. When I informed her this is not what was agreed and finalised with Wayne back in July. She said there was little she could do as my account was blocked. I ended the phone call.Called back couple of minutes later spoke to some muppet called Mark who refused to give me his section, surname or reference number, told him i wanted to speak to cancellations, he refused to put me through for about 8 minutes, when I asked to speak to his supervisor i was magically transfered to Hazel (HLD09) in cancellations, I explained my problems to Hazel who was very patient having to listen to what is now on my part a text book conversation with you people. She advised me that she could reduce my broadband bill to ?7.50 per month but this would enter me into another 12 month contract to which she agreed I probably shouldnt do. So Hazel advised me not to pay my bill as this would reactivate my account and carry on with my 12 month contract and that I should email a complaint for a resolution to cancelling my account.Yours, as im sure you can appreciate, NOT VERY HAPPYEmma M~~~~~Dear Mr ThomsonCustomer Account Number:Thank you for your email about changing your viewing package and arranging a call back.I’m sorry this issue has caused you concern and hope my reply below clarifies the position for you.I'd like to tell you that I am unable to arrange a call back at this point of time as I work on email process, so if you wish to reduce your viewing package write to with the desired packs you would like to keep and I will amend your viewing package accordingly.I'd also like to advise that from 16/04/2010 onwards, you will require to give 31 days notice before reducing your package.I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Customer Service team on 08442 414141, where one of our advisors will be happy to help.Kind regardsLawrenceSky Help Centre This the response you will receive if you follow the link from Caesar , i know this because i received 2 a week for 6 months.Does anyone know how to get SKY to cancel the account of someone who has died, without having to spend a small fortune on premium rate phone calls?On 28th January 2011 I tried to cancel my mother-in-law's package because she died the week before. I used the 'contact us' form and gave all the details of her account. Today, 10th February,I received the following replyDear Mrs XXXXX Thank you for contacting Sky Help Centre. I am unable to cancel this account as you are not the account holder. As per the Data Protection Act, only the named account holder can cancel their account.Please ask the account holder to contact me direct at the email address provided.Kind regardsAndySky Help CentreI have replied asking if SKY knows how to contact the dead, but Ihaven't had a reply yet!!Dear happycustomerYour experience of the call centre person doing what you asked without any fuss isn't "fantastic", it's what should happen every time a customer calls.What I'm suggesting is that along with a fantastic phone service Sky should also have a fantastic online service and allow customers to control their accounts online. Customers can add packages online, they should also be able to remove them.It's a reasonable request to what is, after all, a communications company. I've also had good service from the phone staff but I also want to be able to use the website to control my account.JJG17 minutes ago ・ Sky customer services are the worst.I've had nothing but trouble with sky since I joined 29th of july last year 2010.They constantly denie receiving my correspondence that I sent them on 24th Oct 2010 via recorded delivery costing me ?1.56. And I I evidence from Royal Mail to confirm they recieved it. Due to their faulty box I lost 3 months of recordings of sky sports premium channals. Unlike virgin where u dail 150 which is free from a virgin phone to report their faulty box, with sky u have to call a priemean 0845 number and being informed by sky staff that its 50p per minute. Leading me 2 beleive Two calls to sky one at 14 mins and another at 16 minutes costing me about ?15. A ?18 refund was meant to be refunded on my account, sky say I received this twice. Total pack of lies as I have checked my bill statements, no trace of a refund. Sky offered me a credit of ?7.43 for all the cost of calls made, this as admitting they were in the wrong and say its a gesture of good will. This I found to be a insult to injury. As they offer nothing for the cost of printing 10 pages of evidence and postal costs to prove my case. The ?7.43 as not been credited to my account almost two weeks on.Total costs running into a estimated ?146 which include services paid for and not recieved. A customer service agent by the name of Lisa Mcllwaine from Sky called me on 07th March 2011, she was rude, kept talking over me, wouldn't let me finished what I was saying and as told me to take the matter to court. When I place my order for all 3 sky services on the 29th of July, I recieved 3 confirmation texts confirming my order. Sky denie this and charged me ?27 for 1 service, and sky said I only order 1 service. I can list several more issues. Skyare not a company u should have dealings with. I know of several friends and family that were thinking of going with sky, but after hearing of all the problems i've had they have choosen wisely and gone with virgin. I for one will ae termenating my contract with Sky at the end of July. Once again Sky is not a company u want to do business with, they have already been featured on the BBC 1 Watchdog programme last Oct reference their underhand tactics. I have no doult my post will be removed.Well where do start with a company that started bad and just got worse from then on. We had a sky package (and we were sold the product as a package) installed in may 2010 but didn't receive all the features at the same time, that would be to good a service. So we received phone and BB 2 months later which then ceased to work in Nov 2010, which it took sky 3 months and 2 BT engineers later to fix. Bearing in mind all the complaint calls during the 3 months I had to do using my mobile because we had no phone also have to work from home from time to time but couldn't complete any work without broadband so lost 8 days. So fed up in the end I cancelled my DD on the basis that they weren't providing the service I signed up for. There answer (which is priceless) my contract is only for the TV which is working, the phone and BB are free for 8 months so I must continue to pay or cut off service and send letters also charge extra for payment not being by DD.Finally fault fixed and back online but during my cease of DD I missed a payment which was then another farce many phone calls and two months later everything working and account straight. Now were near to the end of contract I phoned up to cancel but because they didn't install the phone and BB until 2 months after my TV then I have still got to wait until July to cancel meaning extra 2 month payment on TV package. When I said I'll cancel TV now and the other services in July I can't because there a package and you can't have phone and BB on its own. (please refer back to when I had a fault and they weren't a package my contract was for TV only). So I either cut my phone and BB early and pay the extra charge (which I think will be the cheapest option) or keep the TV for the extra 2 months. I have signed up to another provider but haven't cancelled yet as I was hoping I could do it online as I don't think I can face another phone call to them. A 30 minute phone call doing battle with sky drains me more than a 12 hour shift at work and to get rid of them will be a relief.I tried to cancel by sending 'the' e'mail. I got an automated response, letting me know there should be a reply within 72 hours.After 72 hours, plus another 48 hours for good measure... no answer so:I tried via a "secure chat" window [after using my password, and answering a security question].After maybe half an hour of trying to cancel my subscription with the "appropriate department, the cancellations team", I am told that they don't have enough security questions to ask me... only what is your pin number, which I haven't used in the whole five years.Fair enough, assuming I had a pin number, and I don't now... how do I cancel my subscription?The [eventual] advice is to write to:Sky Subscribers Services ltdPO Box 43LivingstonWest LothianEH54 7PR.?Whereupon, presumably they will write a letter back, asking me for my pin number.Use a stamp, save yourself an hour.Well where do start with a company that started bad and just got worse from then on. We had a sky package (and we were sold the product as a package) installed in may 2010 but didn't receive all the features at the same time, that would be to good a service. So we received phone and BB 2 months later which then ceased to work in Nov 2010, which it took sky 3 months and 2 BT engineers later to fix. Bearing in mind all the complaint calls during the 3 months I had to do using my mobile because we had no phone also have to work from home from time to time but couldn't complete any work without broadband so lost 8 days. So fed up in the end I cancelled my DD on the basis that they weren't providing the service I signed up for. There answer (which is priceless) my contract is only for the TV which is working, the phone and BB are free for 8 months so I must continue to pay or cut off service and send letters also charge extra for payment not being by DD.Finally fault fixed and back online but during my cease of DD I missed a payment which was then another farce many phone calls and two months later everything working and account straight. Now were near to the end of contract I phoned up to cancel but because they didn't install the phone and BB until 2 months after my TV then I have still got to wait until July to cancel meaning extra 2 month payment on TV package. When I said I'll cancel TV now and the other services in July I can't because there a package and you can't have phone and BB on its own. (please refer back to when I had a fault and they weren't a package my contract was for TV only). So I either cut my phone and BB early and pay the extra charge (which I think will be the cheapest option) or keep the TV for the extra 2 months. I have signed up to another provider but haven't cancelled yet as I was hoping I could do it online as I don't think I can face another phone call to them. A 30 minute phone call doing battle with sky drains me more than a 12 hour shift at work and to get rid of them will be a relief.Good afternoon.Just ordered my new Sky package today and very happy with the deal I got.Moving from Virgin media and coming from 3mb upload speed, I am wondering how the online gaming will be on 1.3mb upload speed.My concern is that my wife and I are big gamers and while she is on the xbox, I am on my pc. Will this be enough for stable gameplay.What are the pings like on Sky. It's not something the website says much about but I know that the best people to ask are those that use it.Many thanks for any advice.On sky you will always have a higher ping than o2/be and thats because Sky don't offer whatthey call fastpath, but Sky can set the interleaving"Max delay" at 8ms which will give you a ping of about30-35ms.I know I have a 8ms max delay and this is what I getPinging jolt.co.uk [84.234.17.86] with 32 bytes of dataReply from 84.234.17.86: bytes=32 time=30ms TTL=121You need to call in on 08442 410515 and ask them to put you on a gamer profile with 8ms max delaysome tier1 agents will be able to do this directly others may need to raise your case with the customersolutions team, or you canraise a email request viaTried to upgrade and was told that the service is not available at the moment, called the helpline and they said that the fibre team don't take calls and I just have to wait.So the exchange checker (SamKnows) says my exchange is ready, BT say my exchange is ready and I checked my neighbours phone number who isn't a sky customer.What a surprise, my neighbour can order fibre. It seems that Sky are prioritising new customers, I'm pretty sure they make out they reward loyal customers but not in the case of new products it seems.Very disappointed with Sky.I have an Openreach engineer calling to install a new master socket and fibre modem. The BT master socket is on the ground floor near the front door - the Router is in my office upstairs, connected to a BT installed socket, which is not the master. I don't really want a cable trailing up the stairs, even if the engineer could install it, what are my options?Could they make the upstairs socket the master socket?Failing this, will they have a long enough extension wire and will this work?Getting concerned!Yesterday i tried to cancel my Sky, was put through to the cancellation team and on hold for ages so left it.Last night at about 11pm i decided to go on the website and cancel, could not find the option in the My Sky but found a phone number to call to apparently cancel, called this at the 13.1p connection/ 5.1p a minue Sky call charge, went through various menus only to be told they were closed. This was over 2 minutes after i had connected the call and cost me money, a call Sky are earning from.YOU SHOULD HAVE THE OPENING TIMES ON YOUR WEBSITE WHERE THE PHONE NUMBER IS, HAVING SPOKEN TO OFFCOM THEY ASSURE ME THIS SHOULD BE ON THERE AS THE CALL IS NOT A NORMAL RATE CALL.Someone please update the website with this info and stop charging people for usless calls.We have no phone socket in our house. We have told Sky no less than 7 times that we need an openreach engineer to install one. Each time we get the same generic customer service response "We do appologise, sorry sorry sorry, rest assured an enginert has been booked". The day comes and guess what, no engineer. And to add insult to injury we recieve a stock letter saying if theres no phone socket we must PHONE Sky immediately or we may stil be charged. I dont know what to do now. I feel after speaking to 7 different people at Sky all avenues have been exhausted except a complaint to the communications ombudsman. Any ideas?Oh, and Sky, if your reading this please dont email me another invitation to one of your chatrooms - that didnt do any good last time. If you want to talk please phone.I am a new customer switching from virgin. The tv was installed with no problems. The openreach engineer turned up on time and put me a master socket in then went outside to do his thing. After an hour or so he came back saying he cant install my broadband as virgin havent released my number yet. He said he had to mark this job as incomplete. He told me to leave my phone connected to the virgin socket until the sky one is activated. I rang virgin whilst the openreach engineer was still outside and virgin said they had done everything from their end and it just needs the openreach guy to go through sky to accept it. I told him this but he explained if the problem isnt with virgin then it must me sky. I rang sky and spoke to a very helpful man who said he will look into it. 15 mins later he rang back to say hed pulled some strings and sorted it and asked if i could go and ask the openreach guy to carry out the work...but he had just left. 5 mins later my phone rang (still plugged into virgin) and it was a automated call from sky saying it was a test call and sky talk now active. After this call there was no dial tone....almost as if the line was still open. I then switched sockets and plugged my phone into the sky socket but still no tone. My order tracker states i missed my broadband appointment...I didnt. Via live chat i was advised to rebook a date for broadband installation that is now set for the first available date....23/07/13! and not to worry about the phone as it will be up and running before midnight last night. I still have no phone and i need one as my mum is currently fighting cancer and i need daily contact with her as i dont live near her. I am not prepared to wait until the 23rd for my phone to be sorted because other people have messed up in sorting out my order. They say first impressions last and this is not a good start to say the least. Can someone please sort this ASAP. I cannot be even just one more day without a phone!!!I have also checked the test socket which is the sameNo doubt some helpful soul will come along and tell you that you can download an 'ad blocker' ( if you are using the right set up), but this isn't the point...why should we have to put up with this diminution of service?....and why should we have to do all the work when it isn't working properly ?....regardless of the unwanted adverts.It appears that the only way to get your e-mails without ads is through a 'client' like 'Apple/Mac mail', or I assume, 'Outlook' (I don't know if Microsoft's e-mail client is ad free, or not)The adverts are annoying, but unfortunately inevitable, it's the inferior e-mail service that's the real complaint, and all the foul ups (I'd phrase that differently, but the robot kiddie protector doesn't like it!) that have occurred.It's increasingly looking like our only option is to go elsewhere....with our TV and phone subscriptions as well, to get the best deals....it's Sky's loss, but then again it was Sky's decisions, and their inability or refusal to address the problems, that have caused it.If you do change suppliers, just make sure they aren't using Yahoo!, or have no plans to do so in the future....I'm certainly going to look into it, I don't know if these changes are enough to negate any contractual obligations on our part, as far as early cancellation is concerned, but they certainly should be.After reading Rebecca's comment with regards to ordering box office movies on your account online I am surprised that this service is not offered by SKY. People use the Internet for all aspects of their daily life and I think that SKY should look into rolling this service out as like Rebecca we have problems ordering through our remote and think it is appalling that we have to pay an extra ?1 to order over the phone. We are paying for the movie on top of our normal monthly subscription, which in my case is ?75 so think it is out of order to charge this EXTRA fee.Welcome zulfee to the Sky Forum,I can appreciate how frustrating this must be and apologise the agent should have been able to give you more information or at least try to find out for you if they did not know.If you are looking at booking a Box Office Movie to your Sky box then you can either call in at a cost of ?1.00 or book through your Sky box however, you need to have an connected to the box to allow this, it also gives you the benefit of having the full interactive service of your Sky box and as well as viewing the film if you have a Sky+ recordable box you can record the film.You can book a movie on-line through your PC/Dest Top/Laptop if you have Sky Go activated.I hope this has helped and look forward to more of your posts.I order a tv/phone/fibre package as we are moving houses next week, after a few days I got the messageWe are sorry there has been a delay with your order. We are working to progress your order however, if you are still seeing this message after five or more days,pleasecall theSky Switch Squadon08442 41 11 65.After a few tries and holds, they told me that the order had been cancelled as there still was an active line in the house but they'll reactivate the order and that I should talk to the Fibre Team. I tried several times to call them but I still haven had luck.Nothing has change on my sky talk order and today I got a letter from the Managing Director, Sales & Marketing sying that they were trying to get me connected as quickly as possible and were very sorry for the hold-up but no mention of why the hold-up or any info about getting me connected.I can see why you'd be frustrated by the situation with the engineers appointment Adam.thomas, that's why I'd like to help So, to clarify, as it stands at the moment the order is still in progress for the installation to take place on 18th July? I apologise for any conflicting information you've received regarding changing the date. It is possible to change the date, however it would be subject to the dates available within the diary system used for the telephone/Broadband engineers. Would you like to change the date? If so, I can have this arranged. The reason an engineer would need to be arranged would be down to the results of the availability checks that are done whilst placing the order. When these checks are being completed, there are several back office systems that are used to determine whether or not an engineer is required. It may be the case that you already have the socket and line, however you may need to have work don at the exchange to activate it. Please come back to me and let me know the requested information and if you require the date to be moved, and I'll get this arranged as I'm keen to see a resolution to this. Thanks,I thought I would share my experience with ordering sky fibre optic.1.So I spoke to an agent who told me I can order Fibre optic by calling the sales department as I could not order online.08442 4110252.the sales agent said I could only order online and told me to wait until it was available.3.Ithought I would try and again for good measure and got the same message from the second agent, but she was more useful and put me thought to the Fibre Optics Team.4.they gave me lots of helpful information and told me that my area is set up for fibre optic if I ported my TEL number from BT (the providers of openreach) I would not be able to use the service ... Because I had NEVER been with BT, I went straight Virgin to SKY I continued with the order.5. At the end of the process the order was cancelled as their records showed I had indeed ported my number from BT. I have never held a contract with BT so I'm not sure how this may of happened, but it is what it is and there s nothing I can do ...The issue they say was something to do with "sub ports" which my number was associated with. And until sky and openreach sort this out it could be some while for me without Fibre Optic.If anyone has had this issue with sub ports, or could not order because they moved a number across. Please share, maybe some one smarter than I knows what you can do to fix this issue.ThanksI love films, seen thousands of them, however, I have no wish to subscribe to SkyMovies as I've pretty well seen most of whatthere is to offer& if I haven't it's because I don't want to. What I would like to see, being a film fan, is the full Oscars ceremony, but I can't because it's exclusive to SkyMovies. I'm sure I'm not alone in wanting to see the ceremony but not wanting/being able to afford SM. Here's 2 options that I'd like to see for 2014. 1: Put the live show on Sky1 so we're not penalised anymore. It goes out in the early hours of the morning so it wouldn't interupt the schedule as you're only showing repeats at that time. 2: Make it available on Box Office as an event, which it is, for the price of a movie - ?3.99. Please don't give the reply that a highlights show was shown on SkyLiving, that was pitiful, 90 minutes condensed into 60 when you got past the red carpet & the ads with Seth MacFarlane's opening monologue cut short & anything else funny that he said left on the cutting room floor. Many awards were rushed through as well as a lot of musical numbers missing. Can you honestly say that subscription for SM goes up for the month that the Oscars are on?Welcome,Thank you for joining this forum and we hope that we can help you resolve any problems you have experienced. Before you post here, we would really appreciate if you could read the “Read me First” and the “Troubleshooting Guide” posts, and try the advice in those threads. Many problems are resolved by that advice and we will keep it up to date with anything new that we find out.If you’ve read those threads, and you still have a problem, this thread is here for you to post details of the problem you have. In this thread we would like to hear from you if you have problems with the Sky+App that do not relate to connectivity between the Sky+App and the STB. For example, remote record, or technical problems with planner view in the app are fair game here, or really anything else that you come across. We’re looking for things here that appear to be bugs or technical problems… If you have suggestions for improvements or features, there is another thread in the board for you to post on please.To help us to investigate, we’d really like some information from you, so please copy and paste the following and use it to create your post.Issue details: Symptoms: <describe what you see on the app and what the problem is in as much detail as you can>Have you had this problem ever since you first installed the app?: Y/NIf not, when did it start?Do you know any way to work around this problem?How often does the problem happen?When did you last see the problem happen?Sky+App version from the App help page:First 4 digits of the Version Number in the STB System Details Screen:Model Number in the STB System Details Screen:I have been through all the advice in the troubleshooting guide: Y/NAnything else you want to add that you think might be relevant:Many thanks,Sky+App TeamIn view of the changes that have been foisted upon us, and the fact that the replacement service has not been fit for purpose, how do we stand, as far as contractual obligations go, if we want to change providers before the minimum period has passed?Does anyone know?....and when does that contract start, if you've changed your contract for a different service level?Does it start from the original date you became a customer, or from when you re negotiated your contract?Do subscribers have a 'get out' because Sky haven't kept to their part by providing the promised efficient service?.....we should do, but quite frankly, I no longer trust Sky's management to do the decent thing....They've proved to us that they don't really care about our concerns...Otherwise they'd have junked Yahoo! long ago, as they've been asked to by many, many customers.So much for 'Believe in better' (Sky's current slogan to attract new customers)....we don't know what to believe, but we do need to know if our contracts are still binding.We need to be told..........or will Sky keep us in the dark over this as well, in the vain hope that we'll stay because we think we can't afford to break our contracts?I'm not holding my breath on this one....I doubt that an answer will be quickly forthcoming, unless they've got us tied down to our contracts by some kind of devious wording in their contract's small print....... after all, who's actually read and understood all of the legalese and jargon?Hello Everyone,Many of you have asked for a board where you can hold general discussions and engage with each other on "just about anything". So if it's not about Sky or it’s not covered by one of the other boards this is where we talk about it! Hobbies, movies, holidays, pets and more, it's up to you!We are keen to keep the forum fresh and build on the support areas of the community to provide you with a fuller social experience. The introduction of this board is a start of a number of new changes we plan to introduce over the coming months to do just that, so I really hope you will join in and make it a success.Now for the formal bit!......We want you to have fun on this board and whilst we recognise the tone of this area of the Forum will be more relaxed than in other parts, there are still a few things we’d like you to remember:HiI have tried setting my my outgoing mail setting as above, but it is not working for me. Can someone please help. I am trying to send mail using my personal (non sky) email address using windows mail. I have just moved to sky broadband. I had no problems before when I was on o2 broadband.In windows mail, I have ticked the box saying "my server requires authentication" under outgoing mail server and I have entered my sky email address and password under settings. I did not tick the box "log on using secure password authentication". Not sure if I am supposed to.Under advanced settings I have ticked the box "this server requires a secure connection" and I have entered port 465.I then went in to sky email account, but I think the layout has changed since the post above. There is no "settings" followed by "accounts". Instead I have clicked on "mail options", and there under "mail accounts" I have been able to change my reply to address to my personal account. However there is no function then to send the verification email. I am not clear what the poster above means by "then send through sky mail then send verification".I am not able to send mails however using windows mail despite doing the above. I just get an error message.Can someone please help. Sky have been most unhelpful. They say if I am using a personal account, they cannot help me!Many thanksHey Northern+Islander, apologies for the delay in replying. Let's see if we can get this sorted for you Can you tell me if you are able to send emails when you log in via sky.com? If you can't, what's happening when you try to send an email? The reason I ask these questions is that if you are having issues sending email from sky.com, you'll have issues with Thunderbird as it's sending from the same server.I appreciate that you've checked your mail settings through Thunderbird so the next logical place to troubleshoot this would be by getting information on wjat happens when you log in at sky.com and try to send.Please come back to me and let me know this information and I'll advise you further I look forwars to hearing from you.Thanks,Hey Northern+Islander, apologies for the delay in replying. Let's see if we can get this sorted for you Can you tell me if you are able to send emails when you log in via sky.com? If you can't, what's happening when you try to send an email? The reason I ask these questions is that if you are having issues sending email from sky.com, you'll have issues with Thunderbird as it's sending from the same server.I appreciate that you've checked your mail settings through Thunderbird so the next logical place to troubleshoot this would be by getting information on wjat happens when you log in at sky.com and try to send.Please come back to me and let me know this information and I'll advise you further I look forwars to hearing from you.Thanks,It looks like the Sky switchover to Yahoo may have led to a change in the "port number" needed for your outgoing server settings. I have not been able to send outgoing emails for 24 hours from my iMac using Mail. None of Sky's description about the settings bother to refer to "port number".When I checked my iPhone settings for outgoing email (which worked) I found the port number was 465.I went back to my iMac Mail settings and found it was to 'default ports', which by the way included 465.Any way I changed the setting to set 'custom port' = 465.This worked!! I now have outgoing email again.Maybe a kick in the gonads is what is needed!!!This will probably work with any mail package.Give me loads of kudos!Hi,I'm also having a problem although slightly different.I usually send and recieve emails using OE and all was good up until 3rd April. I assumed that I wasn't getting any emails as I was not getting any downloaded. Having checked online I had recieved a few but they hadn't downloaded.I haven't changed any settings on my OE.As it stands I am able to send emails as per usual using OE, but recieving/downlading them isn't happening at all.When I hit the Send/Recieve button on OE it goes through the process and ticks completed without any error.SoI send an email, it does the process ticks saying completed ok.When it goes to recieve/download it goes through the process ticks saying ok (no error notice) but downloads nothing, but new messages are there if I log in online and check my inbox.Any suggestions as towhat is wrong?Thanks!Hi PEPPER100, Thanks for posting and I'm sorry that this issue is not yet resolved. I notice from your posts on the other thread and that you tried some steps and I can understand why you are frustrated. Can you confirm which device you are using? I can also see that you are receiving an 0x800 error message. I'm aware that some customers may be experiencing problems when trying to send and receive email messages in Outlook, Outlook Express and Windows Live Mail. You may receive an error message that looks like one of the following: 0x800ccc0d, 0x800ccc0f, 0x80042109, 0x8004210, 0x800ccc19, 0x800c0133 The most common causes of these error messages are problems with internet connectivity and account settings in Outlook, Outlook Express or Windows Live. First, please make sure that you are connected to the internet. If this is working fine, please visit our Help & Support article to check your POP settings. If the settings are correct and you're still seeing the same error then please refer to the for more help. I hope that you can now resolve the matter. Please do not hesitate to post on this Forum if you still experience problems, I can then suggest further steps. Thanks and best regards,Ok.Here is the issue.I had a letter to say, 'dear customer' do you want to upgrade to Entertainment Extra+.for ?5I go to web site and look and text box pops up. So I think I will ask the couple of questions that I have.The person seems a little unsure of what the deal is and isn't great with clarity of answers and several times changes their mind.This I can live with and although in the past, every single time Ive had any dealings, they have been 100%.Then they reiterate the deal and I say fine lets go ahead.Then he says click on link and I go to My Sky and it costs more than he said. Then he says auto text box pop up and say 'thanks your order is complete'. I go back to chat and this is where things go badly wrong.He then starts again but this time asking if I want Movies and MTV etc (things that I quite plainly said several times I DO NOT WANT)Then he says here is the deal again, but can't say if I already had an upgrade the previous few minutes.Then he gives me a link to follow that doesn't actually give me the things I wanted (I had said from the very start all I realy want is Atalntic and Skt Arts in HD)So again, we have the wrong thing.When we finally get to finish (and almost every single thing I have to query and check and ask for confirmation, because by now I am not confident he is capable to help) , and I was on for hours.But, he says it will be ?10- and I say 'why do I have a letter saying ?5 then?" and he says let me follow the link, and he says 'oh the web site is down'At this point I call BS (not literally, you understand, I just smell a lie)So I call him on it and ask for his line maanger - He says he's busy. I ask for complaints policy and proceedure. He doesn't reply.I then say I can wait for line manager.I wait and wait and evetually he comes back on PRETENDING to be his own line manager.I was furious and asked him to get his real line manager.He then ended chat but not before I copied the whole transcript and saved it.Then I get the complaints email and send them a note but they don't get back.So I am doubly furious that they have crap customer services, BS operators and then say they will get back to you to follow up.I am only venting on here as they don't seem to want me to tell them how they can improve their customer services and prevent them losing a previously very happy customer.Shame on them and in turn, I will be telling as many people about this shoddy treatment as I can.Thanks for listening!My internet is close to useless the way it is and only started to be this bad this morning, before this I had been getting bad spikes every 60 seconds or so until I woke up this morning to find my internet taking awhile to load anything. heres some ping tests I did.I have tried wired and wireless, two microfilters all the same speeds and I even tried plugging into the master socket and that was the same aswell, I used to get around 4-5mb down and like .5 up and something like 90 ping with 1-13 jitter when I just got bad spikes. heres some more info below could anyone help me get to the bottom of this?PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANPPPoA16118134850954380200:43:11LAN10M/100M702088390103351500:51:29WLAN11M/54M9550110300261152000:51:22ADSL LinkDownstreamUpstreamConnection Speed4715 kbps796 kbpsLine Attenuation45.0 db24.9 dbNoise Margin6.6 db10.0 dbHi Luca+dude, Thanks for providing all that information. I've checked our status pages and can confirm that there are no known outages or issues which could be impacting your line at the moment. Good to hear that your landline is still working fine as that rules out some possible causes too. Could you please unplug the microfilter from the master socket (so that nothing is connected) and then remove the faceplate using a srewdriver. This is an Openreach approved test so its completely safe and have a look inside the socket for another connection where you can put the microfilter which you previously unplugged. This other socket is referred to as the master socket and plugging directly into this and testing the connection helps us to rule out any connection problems with the faceplate. There is some more information and some useful pictures about this . Once you've given this a go, can you please monitor your connection and come back to us to see if it has improved? Hope this helps,Hi - this is my second stab at this problem, I thought it had been sorted but I was wrong.I will start again.I installed a brand new Sky+hd box 30 June 2013 all went well (have done it before) downloaded latest software. The problem is an oversize picture.I have 3 digital TV's the main one a Sony 37" the other two are on the RF output, ALL show the oversize picture so that proves the TV screen format is NOT the problem.The Sky box is normally turned on around 20:00 - 21:00 hrs daily and off at around 23:00 so the off time is approx 20 hours.When turning on the picture displayed is oversize more suited to a 50" screen - the only thing that clears it is to go into setup scart / rf setting change the 16:9 to 4:3 save it change it back to 16:9 save it backup a few times displayed picture now correct size.Hope someone can make sense of all this as it is becoming a painMy pack started at ?50 and is now ?75 - I don't even have the sports! This company is getting way too greedy and the fact that you can't downgrade is not the only issue with their online service. The help centre in general is pretty ineffective and the official replies on here are nothing short of an insulting joke! Not long left on my contract, soon be cancelling. I'm going cable soon, Sky even charge an additional fee for HD which is a free addition with every single one of their competitors.I wish I had done my research first, type sky into a search engine, and you will struggle to find anything positive about them. For all you people with unresolved complaints, a search for the CEOs email address finally had my previous complaint which had been going on for months, resolved in a day! If I was in any way doubtful of whether Sky were less than favourable, my mind is made up by the fact that online support seems to offer nothing than to filter troubled customers to a premium rate phone line. And there are an awful lot of troubled customers, the forums on their OWN website demonstrates this!Wake up Sky, we have all had money taken from us this year by the actions of institutions we once trusted, and we are all twice as savvy for it now!Really regretting switching to Sky Broadband and would urge other users caution before switching.I'd get over the fact that Sky Broadband seems slower than my previous provider and things are still up in the air with Fibre broaband and their customer support reps gave inconsitent replies if at all when asked but....Just found out on my bank statement that although I switched my phone and broadband services last March from Vodafone, I've still been billed ?55 per month from Vodafone in addition to Sky broadband. I instructed Sky to switch both my phone and broadband but Vodafone said this morning that Sky only instructed phone to be switched. 30mins on the phone to them this morning and no satisifcation and told talk to Sky as they made the error.Now another 20mins on the phone to Sky and they say not their problem and they cant do anything for me.Eitherway I've been billed for 3months extra due to a blunder in paperwork and Sky have been completely unhelpful. While new customers are getting 6 months free I have been more than double charged for the past 3 months and no help from Sky.Really sick of Sky now and cant wait until my contract expires and will do everything possible to get people to go elsewhere and avoid their services.Oh dear - I have spent about 2 hours reading through many threds about pairing cards due to getting a second hand box and the only one that seemed to have a happy ending was a girl who got her boyfriend's old box and one of the members here PM'd her and she confirmed that sorted her out. But than was many reads ago and I can't find that one again.But all other advice doesn't seem to have worked for me with various links to steps to take and I've even tried calling sky on the number their help and support team give which is 08442 411 653 which is constantly engaged. I understand about the whole they want you to buy a new box and it's not due to 'money making', it's due to a new box will ensure there are no problems like this one and many other. Also Sky at the end of the day are a business, who employ many thousands of people and they need to turn a profit to continue to be in business.Sad times - it looks like I'll have to cancel my sky as I can't afford a new new box, or an engineer call out and without sky+ I don't have time to watch TV due to my working hours. On the Plus side I'll be ?30+ up a monthsGuide on how to use the Sky router to control when children can connect to the net without disconnecting other users from the net.Two Important Notes1) This will not control what they can access!2) You can only set one curfew time i.e. kid A can???t lose net access at 7pm and kid B at 8pm.I only have the old version of the sky router G rated wifi (Firmware Version SKY_2.04 ) and therefore if you have a new router such as any the support N rated wifi the process may be slightly different.You can find you sky rotuer at username is admin and password is sky .If you have access to one of these router and the address is different I would be very grateful if you could post it so I can add it to this guide.Step OneYou need to set a dedicated IP for the device you want to block for that you need the MAC address. If you know the MAC address of the kids device then got to part ba) With the device connect to the router, on your computer visit (Maintenance > Attached Devices) this will show all device connect to your router. If you can???t work out which one it is turn off the device and see which one disappears then turn it back on. You then need to copy its MAC address.b) Then goto (advanced > Lan IP ) You find a table (that might be empty) call Address Reservation, you see a link under it call add click on that or use this link you should see 4 box next to where it says IP address you need to enter ??? 192 ??? ??? 168 ??? ???0 ??? ??? 16 ??? IMPORTANT NOTE IF SETTING UP 2nd DEVICE you will need to increase the 4 calue (16) by one and repeat for as many device you have. Enter the MAC code for the device and click applyThat???s it you now have a static IP set to the device.Step TwoYou know need to create a time when you don???t want the internet to be useda) Go to ( Security > SCHEDULE ) Set the time you want internet block to start say 7pm ( enter 19:00 ) and for it to end say 7 am (07:00 ) click apply.b) Then go to (Security > Firewall Rule ) choose the following settingsService : Any(All)Action : BLOCK alwaysLAN Users : SIngle Address (or range if more than 1)Start : 192.138.0.16Finish : if its a range the put 192.168.0.17 or the IP of the last deviceThen click appyI have recently agreed in principle to migrate early to Sky from O2 for my broadband and landline but the move has not yet happened and I am still in the process of getting the paperwork, router etc through. I have to say I am now having serious second thoughts over Sky's data protection policy and the passing on of my details without permission.At no time did the salesperson persuading me to move over to Sky mention that my mobile phone number would be given to third parties. I am hugely careful who I give my number out to and due to this in the three years of having my current mobile number I have (thankfully) received no junk texts, random sales calls or silent calls. Within a few days of having signed up to Sky I received texts from Royal Mail regarding the delivery of the router. I am sure Sky thinks this is being helpful but at no point have I agreed for my information to be given to any third party organisation. More annoyingly I have started to receive junk texts for the first time ever on this number.Could someone from Sky please confirm whether my mobile phone number will have been sold/passed on already (despite not even being officially a Sky customer yet!!) and whether I can now expect an avalanche of junk texts and phone calls about PPI and the like?? Please could you also ensure that you proactively do something about getting my mobile number removed from whatever databases/organisations it has been passed on to.Sky claims to take our privacy very seriously yet this would be a clear breach of data protection if they have passed on my mobile phone number without consent - even if it is to an organisation as innocuous as Royal Mail. And the sudden arrival of junk texts you have to admit is spookily coincidental timing...Hi, I recently installed the iPhone app 'Sky Sports TV' on my iPad, and paid for the subscription (I have Virgin so Sky Go not an option unfortunately) - at the time I was unaware that the iPad app 'Sky Sports' did basically the same thing, and so I was upscaling the previously stated app unecessarily. Anyway, that's by the by, I did eventually realise my mistake and proceded to install the iPad app for what I hoped would be a more complete experience.However, when I attempted to sign in with the Sky ID I created for the aforementioned app, it continually came up with 'Invalid Username' / 'Invalid Password' combinations; despite resetting and meticulously copying my password in an attempt to avoid this persistent error.After deleting the app and returning to the original, upscaled iPhone app, I had no problems, and logged straight in, watching Sky Sports News immediately without any issues.I am hoping that I am not going to be forced to pay another subscription for a different app which does the exact same thing - I even tried recovering my subscription from my apple ID and it stated that this was not possible in whatever mumbo jumbo it came up with.Very disappointing, and inconvenient. Obviously worst case scenario, I can cancel the rolling subscription on the iPhone app and start another on the iPad, but I assumed I was subscribing to a monthly service with my Sky ID, not the device / app it was initiated on.I do use the service on my iPhone, and I can currently use the service on both simultaneously, so if this is to stop people exploiting its use it is somewhat irrelevant - If it becomes a choice of one or the other then I will simply continue with what I have and make no compromise.Some clarification would be nice, as there is little in the way of an explanantion that I can find anywhere online.Kind regardsThis is ridiculous. What on earth are your developers doing with the Sky Go website. I've been trying unsuccesfully, to watch a movie channel for 3 days and cannot get it to work. Each time getting a silverlight error c:4110.I've seen the dozens of forum articles on this on your support site and worked through pretty much every single suggestion, none work. The only luck I had was when I disabled my Windows firewall, it played a Citroen advert for about 10 seconds after that then errored again and I've not been able to recreate this since.I've also had it work with the liev viewer, again it worked once, not worked since.And before anyone says it's my laptop/broadband or whatevere, I'm running from a 35MB BT Infinity connection, no odd bits going on (no proxy, no external firewall other than BT router, no adblockers, tried from IE, Firefox, Chrome). I've also tried previous versions of silverlight, but Sky Go website just forces me to upgrade.Like I said, this has worked before on my laptop, and SKY Go on my IPAD works perfectly, but I don't have my IPAD.If it helps, I'm running Windows 8 Professional, fully patched.At last a solution to a problem that I have had for a few weeks. The box was showing 70% free but would not live pause and kept failing to record. Rebuilding the planner did not helpAfter I saw that there is a tab with deleted files, like a waste basket, I deleted the files in that permanently and this has solvend the problemSurely this should be better documented!Thanks for the helpKnight-Sky wrote:Hope this is of some help to anyone searching "live pause is not available. there is currently insufficient disk space" and ending up here.I struggled with this message for a couple of days because my planner said I still had 56% space left. I tried a planner rebuild, rebooting the box etc.Eventually I realised that the rest of the hard drive was being taken up by the new feature of the box keeping previously deleted files in a folder that doesn't seem to empty itself. I found this by going to planner, pressing the down button and then the left button. By permanently deleting a few recordings with the yellow button, I found the pause and rewnd features would work again and I had fewer 'clashes' of pre-set recordings.------------------------------------------------------------------------------------------------------------------------------------Thanks in advance for any 'Kudos' if this has helped at all!We took up Sky+phone+broadband back in July '10.We paid ?18 on setting up the service, and the first bill was another ?18 like they said. Fair enough.Next month the bill was ?80+. After phoning to ask why, we were told that we had to pay a month in advance. We had actually paid a month and a half in advance for some reason, but just accepted it. Fair enough.We moved house in December (everything got cut off at the old house on 9th), and it took Sky until 24th February to get it all in at the new house.Now they're asking us to pay a month in advance again, and insisting that they've credited us for the advanced payment back in August. I've got the bills here in front of me, and they most certainly HAVEN'T. All we were credited was about ?11 for to cover 10th Dec until the beginning of Janurary.How do I argue this? They wont listen, and have cut us off 3 times now. I don't see why we should be paying for something we already paid for.CheersHi wicker+123, To be honest there used to be a deal available if you paid your first year in advance for your line rental you got this discounted however, offer and terms and conditions change so we have no way in knowing if this is still running as sometimes it can be a first come first serviced basis offer so you will just need to contact directly and ask or check though your account on-line. If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.Hi All,Where does the VAT go is a very popular question asked by consumers these days and not just with Sky.Value Added Tax is a tax that's charged on most goods and services that VAT-registered businesses provide in the UK. It's also charged on goods and some services that are imported from countries outside the European Union (EU), and brought into the UK from other EU countries.VAT is charged when a VAT-registered business sells to either another business or to a non-business customer. When VAT-registered businesses buy goods or services they can generally reclaim the VAT they've paid. There are three rates of VAT, depending on the goods or services the business provides. The rates are:There are also some goods and services that are:The VAT that is included in your bill is paid to HRMC.Here are some key notes that may help our Channel island customers:I hope this has helped and offers some clarity on the topic.If you have any further queries relating to this issue please use this to Contact Us directly.Any chance that I could get a private message too?! I am still waiting for answers. I posted a warning about checking statements on a very busy Jersey forum page on Facebook, and here is one of the replies, copied and pasted:"I had given up on my refund. I had paid for about 18 months and was told it would not be backdated. Now 2 years later a colleague has managed to get one. I went on the online chat and was advised they now have a team dealing with these refunds and I would get it in my next statement. Fingers crossed. I asked them to make their staff aware as the first person told me to print all my statements and write to customer services"Can you tell me what you have to say about that please, why are some people getting refunds and others not???Hi All,Where does the VAT go is a very popular question asked by consumers these days and not just with Sky.Value Added Tax is a tax that's charged on most goods and services that VAT-registered businesses provide in the UK. It's also charged on goods and some services that are imported from countries outside the European Union (EU), and brought into the UK from other EU countries.VAT is charged when a VAT-registered business sells to either another business or to a non-business customer. When VAT-registered businesses buy goods or services they can generally reclaim the VAT they've paid. There are three rates of VAT, depending on the goods or services the business provides. The rates are:There are also some goods and services that are:The VAT that is included in your bill is paid to HRMC.Here are some key notes that may help our Channel island customers:I hope this has helped and offers some clarity on the topic.If you have any further queries relating to this issue please use this to Contact Us directly.Hello Tonyedb, Neither UK VAT or Jersey GST are presently applicable to any Sky subscription services in the Channel islands and any and all Sky subscriptions does not include a seperate VAT charge. In light of this we are not obliged to offer a discount in respect to this however, as a gesture of goodwill Sky currently offer a discount (taking account of the current UK VAT rate) on Sky TV, Sky HD and Sky Multiroom subscription fees to our Customers in the Channel islands. As this discount is applied as a gesture of goodwill and has not previously been requested the discount will not be applied retrospectively to previous bills. If you are a resident of the Channel islands and have not to date requested the aforementioned discount applied to your bill please do contact us by clickingto enable us to address this for you. Kind RegardsWhen retrieving previous bills I have noticed that there is a "Payment Recieved" credit with a date LATER than the actual date of the statement. Now, how can a bill show credits or debits that have not even taken place yet?. I guess the answer is simple. The online bill that I retrieved from "My previous bills" must get ammended by sky when the payment is made. This is a very strange practise I think becuase you should be able to view a statement EXACTLY AS IT WAS ISSUED on the date on which it was issued. It is a concern that sky will ammend records after the fact, even though in this case its crediting my account, its still a concern. As an example, my statement dated 31st of January 2013 shows an Account Balance of 0.00 at the end of the bill, but on 31st of January my account balance was not 0.00. In summary, account statements should only show transactions up to the current date, not beyond it.ThanksHi Nikprob & digger28,Thanks for posting details of your network, we are very keen to work with you directly to investigate the cause in detail. We will send you a PM to request contact details so we can pick this up with you directly and work out the solution!We’d like to look into the problem in a very forensic way, checking one thing at a time and gathering as much information as we possibly can to help us get to the root cause, so if you are willing we’d like to work with you on this ? and we’ll look forward to getting a reply to our PM. Many thanks,Sky+ App teamHi JMonster, Thanks for the MAC address, we will get that checked out and get back to you as soon as we can.Ratso, assuming your STB is a DRX890/DRX895, could you please check the software version under the STB system details tab and update it if it is not the latest version as described in post 3 of the troubleshooting guide? We know of problems with older software and intermittent connectivity to BT Home Hub, so if you make sure you have the latest version to start with this may well help. (The manual download can sometimes take a few attempts to pick up the new code, so please persist if your system details show an older version.Thanks,Sky+App TeamHi all For around a month I have had a permanent conectivity issue where the Sky+ app will not connect to my Sky HD box.IT used to work fine and would connect always within a few seconds.Please see below for my details....Issue details:Symptoms: On the Sky+ app it just does not find any Sky box to connect to.Have you had this problem ever since you first installed the app?: No. Only for last few weeks.If not, when did it start? A few weeks ago.Do you know any way to work around this problem? No, it will not connect.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4f31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB: See below...Apple iPhone 5 -> Virgin superhubrouter -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? Nothing added recently.Anything else you want to add that you think might be relevant:Virgin router rebooted numerous times; Sky connector rebooted a few times; Sky HD box rebooted also. Sky+ app upgraded to latest version; iPhone rebooted anyway to test this. Still not working.Thanks for any advice you can give me.Regards,Richard.Symptoms: I can see from many of the threads that I am experiencing the same problems with the Sky+ App and Sky+HD where the tablet (mine being Google Nexus 10) can not find the Sky box, I have tried anything listed here, rebuild, resetting the router connections etc etc nothing seems to work. Take it to my fathers and turn on search for HD box and within a second finds and connects, the only difference is that my father is with BT for his WiFi, and I am with see the light fibre optic.Have you had this problem ever since you first installed the app?: YDo you know any way to work around this problem? NSky+App version from the App help page: 3.0.2First 4 digits of the Version Number in the STB System Details Screen: 4f3102Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the “chain” between the mobile device and the STB: Optical network terminal - ZyXEL wireless router - Sky+Connector - STB.Have you added any of these devices recently, and did the problems start then? NAnything else you want to add that you think might be relevant:NHi, see details below for my problemIssue details:Symptoms: Sky+ app no longer connects to my Sky+ HD 1TB box since the recent app update released on 8th May. The same issue occurs on my iPad 3 and iPhone 5 where the following message is returned every time I search for my Sky box: "Cannot find a compatible Sky+HD box on this network". I have the latest software on Sky box and ios devicesHave you had this problem ever since you first installed the app?: NIf not, when did it start? After recently released app update on 8th MayDo you know any way to work around this problem? No - I work in IT and have tried numerous troubleshooting techniques including many suggested on the forums. All failed.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4F31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB:Apple iPad 3 -> SkyHub router -> Sky+Connector -> STBAndApple iPhone 5 -> SkyHub router -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? NoAnything else you want to add that you think might be relevant: Sky on demand works on sky box. The issue started on both devices after the recent app update on released 8th May. I have restarted both devices, removed app and reinstalled it. Sky connector is working as on demand downloads without issue. NB. I have also followed the troubleshooting guide and have tested other apps on both devices for possible connectivity issues without result.Please fix ASAP as I use this feature on my mobile devices regularly. ThanksHi Nikprob & digger28,Thanks for posting details of your network, we are very keen to work with you directly to investigate the cause in detail. We will send you a PM to request contact details so we can pick this up with you directly and work out the solution!We’d like to look into the problem in a very forensic way, checking one thing at a time and gathering as much information as we possibly can to help us get to the root cause, so if you are willing we’d like to work with you on this ? and we’ll look forward to getting a reply to our PM. Many thanks,Sky+ App teamHi all,I have now solved my problems and I must admit am a little annoyed at myself too. Please bear in mind I had been through this process weeks ago anyway.Last night I decided to go through the whole process of rebooting my set up as I wanted to try this before the engineers came next week, just as a 'make sure' it had been done recently.So, rebooted the Sky connector - once done, still would not connect Sky app.Rebooted the Sky HD box, following the minimum 2 minute 'turn off' times, etc.Once this was done, my Sky app connected and I could use it again as a remote control, etc.My thoughts are now like this as to why I 'thought' the issue was more technical than just needing a reboot.Every time I had tried on demand, I could see all the channels pictures and I could watch any film or program.What 'tricked me' was that I was watching programs that were already on the Sky box and NOT downloaded by me using on demand! Every time I went to download anything I got a 'Technical Fault - 10' error. This was the problem all along.Since the reboot of the Sky HD box last night, Sky app now works and connects properly.Films and prgrams now download and can be watched properly.Basically, I thought on demand was working correctly when it was actually not working at all.My apologies for the mess around, however thanks for the prompt help and indeed my thanks to the engineer that has been phoning me trying to get me sorted out. Thank you,RegardsRichard.Hi, see details below for my problemIssue details:Symptoms: Sky+ app no longer connects to my Sky+ HD 1TB box since the recent app update released on 8th May. The same issue occurs on my iPad 3 and iPhone 5 where the following message is returned every time I search for my Sky box: "Cannot find a compatible Sky+HD box on this network". I have the latest software on Sky box and ios devicesHave you had this problem ever since you first installed the app?: NIf not, when did it start? After recently released app update on 8th MayDo you know any way to work around this problem? No - I work in IT and have tried numerous troubleshooting techniques including many suggested on the forums. All failed.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4F31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB:Apple iPad 3 -> SkyHub router -> Sky+Connector -> STBAndApple iPhone 5 -> SkyHub router -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? NoAnything else you want to add that you think might be relevant: Sky on demand works on sky box. The issue started on both devices after the recent app update on released 8th May. I have restarted both devices, removed app and reinstalled it. Sky connector is working as on demand downloads without issue. NB. I have also followed the troubleshooting guide and have tested other apps on both devices for possible connectivity issues without result.Please fix ASAP as I use this feature on my mobile devices regularly. ThanksWonderWabbit+Ste: I think the forum software has changed a little bit since that guide was written.You're correct it's now labelled "Profile", so click on that.Now, can you see a section on the right-hand side of the "Profile" page that is labelled "Images for WonderWabbit+Ste"? Below that there should be a link labelled "View images forWonderWabbit+Ste" so click on that to go through to a page with two tabs labelled "Albums" and "Images" and a button labelled "Add Images". Click on "Add Images" and a button appears labelled "Browse". Click on "Browse" and a window will open so that you can select the image to upload from your computer. Then just follow the flow and the image should land on the page.Images have to be approved before use. That shouldn't take long but sometimes it's not as instant as you might like.Selection of the image to use as an avatar is now under "Settings" and should be clear.I'm not aware of a minimum number of posts before you can upload an image to use as an avatar (but for all I know there might be one!)JBD,Nice idea and well intended nut alas it's also a waste of time as Sky will either remove this thread or not matter how many people sign this all Sky will do is either ignore it or use those famous and immortal word's Contract,Content,Provider and Security Measures.On a personal note non of my devices are jailbroken/rooted and like u and a lot of other people on this forum I feel sky is wrong in doing this to their paying customers. To have Sky dictate on what you can do with some of your devices and not others is really stupid as it shows that sky have no idea what they are doing, No root access to idevices and android but it's ok to have root access to laptop's and Desktop's. Can't mirror sky go to TV from idevices?android but ok to do it with Laptop/DeskTops. Non of this makes since what's so ever, But They who must be Obeyed sky think it is. Crazy. When sky start to lose money only then will they maybe interested.Any way good luck and you can add me to this petition.iechyd damicrocat,I concur with everything in your post and at the end of the day it's very sad how this forum operate's as opposed to how it could be, but as you said when you only pay lip service to something it ends up becoming a big big joke enter Sky Help Forum Sky Go Section. What get's me is how rude and mannerless the sky bod's on here are and how they can justifiy to themselve's the continuing ignoring of loyal customers question's and PM's, I bet if you asked what the date is they will come back with "Sorry we have no information about this" It's also true you can't make a comment on the poor state of this forum as the sky bod's have full and final power's to do what they want. The best bit is that Sky believes this forum is operating great and how it should be, now I may end up being told that I've broken House Rule 3 Make unfounded or unproved allegations against a person, organisation or group, bywhat I've just said so bring it on, But the truth of the matter is that I rang Sky to cancel all things Sky and was asked as to the reason I was cancelling and so I told them about this forum and all that goes on, Was asked if they could get back to me so they could check on things before I cancelled, 10mins later I had the call back and was told that the executive team has recieved a few emails on this matter and so they checked them out and found that everything on here is sweetness and light, there you go then says it all I told them, I said I think they have had more than a few emails but was told nope not true, ok fair enought I said the people who told me this must be telling fibs then, yes it looks that way they said, No that's odd as I know I've sent 3 emails,my son 6 emails and other customers have sent emails also I told, ............. um(they didn't know what to say to that), I'm not going in to as to why I was not able to cancel my Sky according to them (Sky Phone Sky Fibre et al), not got any of that am with BT lol.So all in all what chance have customers got when the people at the top think all is well. NO CHANCE.Morning Hayter, G reat to meet you here on the forum and not good to see what's happening with your phone and broadband service. I have had a look and can see you have been passed to our team through Facebook and at the moment we are awaiting a response from you. We sent you a private message on Facebook approximately 18hours ago and for us to be able to assist you with this further we need you to respond to this. If you are unable to do this then please let me know and I can get you back to the team for further assistance with this. Thanks,There is one firm who will contact you in order to supply this kind of product. There are a couple of others who will call who are just trying to sell something that isn't authorised.If you could visit the 'My Sky' section of the Sky website you can check your marketing preferences. Amongst the settings is the option to specify that you do not want Sky to call you with these types of calls.If you hover over the "My Sky" link, it is listed under the 'Profile and Settings' group of options.There are also a range of firms in the past who have cold called people in order to get their viewing card number. How do they know who has Sky? They don't, but there is a good chance that the people they call will happen to have Sky.When the Openreach engineer came to your home, the master socket should have been upgraded to fit a filtered vDSL faceplate. Do you know if that was done? You don't need to use the old micro-filters that you used to have to use with ADSL when you've got fibre.But if you've got no voice service, it sounds like your problem is probably unrelated to filters & the cause is perhaps something more like:- incorrect wiring within the home such that data service works but voice service doesn't?- the voice service has been disconnected from your old provider & not yet connected to Sky at the exchange?- something incorrectly done affecting the voice service somewhere between home & exchange?Probably going to need another visit from Openreach, unless Sky can trace what's wrong from their end.Might be worth a call to Sky to get the issue looked at more urgently.I moved into a new build property on 24/05/13 and gave sky ample notice. The tv side of things went smoothly but the phone and broadband installation is a complete shambles. I wa initially supplied a date for open reach to visit which was later cancelled. They then arrived unannounced and nstalled the lines internally and externally so I thought every thing was fine. However, since installation I have had no dial tone or bb connection. I have spoken with sky on numerous occasions who keep telling me they need an engineer to visit, when I say they have they all seem confused and justice and say q there must b a problem. I have now been supplied with a further vist date of 5/07/13 but still get emails and letters referring to the original vist.am just totally confused. I emailed a complaint hoping that someone in authority would give me some answers but alas I havent received anything. Anyone else had problems with new build installationsAfter much toing and frowing last week on this forum I am now even further back than I was. I am not going to go through the whole story again to say that after having problems with getting a phone line connected over a month now I receive a letter to say o have cancelled my order...<REMOVED>I then had a live chat as suggested through a private email only to by someone called mohan that I should ring customer service....arrgh...oh and by the way you have cancelled your order. How difficult can it be for sky to contact open reach to ask if the phone line been connected. If not send an engineer. By the way they are in and I hav a tel no. So I ask where is the break in communication. If I get no answers this time I intend to cancel my direct debit as I believe that you are not fulfilling that contract we have. I have no phone no bb, cannot use sky go+, or any on demand services.Hi,I currently pay my line rental through SKYand I am in the process of getting my front doorreplaced soon. However my BT phone line comes from the telephone pole outside then goes through my door frame to a block terminal/joint box? screwed to the frame between the door and the small glass window above. Nowwhen the door gets replaced the entire door frame and window above will all be getting replaced and so the phone line entry point will need to be moved.The response to my initial quick email to SKYwas that it was nothing that SKY can sort and they suggested I use a local technician to move it. However I always thought that anything to to do with the phone line from outside up to the master socket could not be touched by anyone other than BT/Openreach and that only anything after the first master socket was fair game. Itriedto get this confirmed by BT/Openreach but they only responded with a polite go away and talk to your service provider.I know this will be a charged service butthe question isI am safe to use a local technician as advised or do I need to get SKY to book BT/Openreach to call out and sort it?Advice welcome,Thank you.We have an old Pace Sky Digibox which works fine but I am aware these things don't last forever!We moved to a different house in 2011 and the local TV engineers connected us up and installed a new dish. However, there is no phone line connected to the box. This is not a problem as we don't use Box Office, Multiroom, Anytime, play games or use Sky for phone calls or the internet. The EPG updates thru the dish.I am interested in a new Sky HD+ box, we have an HD ready TV. However I am aware a new box might require a phone line. There is no line in the room the box would be in. My question is, does this matter and might the engineer refuse to install the box? Secondly, could a wireless phone extension be used? I've read variable reports on these!Grateful for advice. (I'm aware a similar question has been posted before but he mentioned something about ethernet which doesn't apply in our case.)So I ordered the Sky Line Rental and Unlimited broadband god knows how many months back. Still not been set up as they've installed the whole box thing in my house for the phone, but they can't connect for some reason. Apparently they think its Virgin Media as I've decided to keep the phone number.After contacting BT about this they first told me that there server has crashed.. plus, also lied to us the week before when we rang up to make an appointment for the engineer and the woman said "oh, hes been round today but no body answered" ... we wasn't even calling to ask that, plus no leaflet was left in the door and why would he just turn up at random when there was no appointment made for that day. So she just got the wrong end of the stick and made some crap up. Finally getting through to her she made an appointment.The day came and the engineer did not arrive so we called again. She said no such appointment had been logged onto the system. So we waited until tomorrow to make another appointment. That appointment arrived and he installed the box but couldn't connect. So now we have got to wait till god knows when just to get bloody phone line and internet!!!It's a bloody p*ss take!!!I have tried doing the home move online and it will not complete, one page says 'Update your Card' and the other page says that 'uNABLE TO cOMPLETE YOUR MOVE ONLINE.Also theere is a mesage coming up on tv screen saying to go to skyviewinghelp.com, when I did that, the above mentioned came up at the end of the information imput.Finally them 0818 numbers are NOT freephone and are a total rip off calling same via mobile phone, at least 30cent a minute. There is a normal geographical phone number for every number attributed to 1890 / 0818 etc numbers.I am paying 48.00 a month for the service and I will not be calling premium numbers to sort out issues as am paying enough as it is. It's the waiting time that one is waiting to speak to someone that rachets up the call cost, so for that reason, I will not under any circumstances be calling your 0818 numbers.Be upfront and tell your customers what ordinary phone number in the Republic of Ireland is for Sky.Failure to do same will result in me cancelling the service as it's a joke on having to be calling premium numbers to contact Sky.I have just moved into a new place. The previous tenants were using BT, and left behind their BT home hub/phone etc. So I assume they were using BT for phone/internet successfully before we moved in.We have now ordered sky broadband, and received all of the accessories today. We dont get connected until Friday, but I thought id get everything set up tonight. We have endless amounts of different types of sockets in the place, but we dont seem to have one that fits the white cord for the phone line. We have about 12 ethernet sockets - they are all double sockets, but all the same size. I cannot find a "master socket" anywhere. Therefore, I assume I need to get a master socket installed. However, I just cant understand how the previous tenants didnt need one? And being a house clearly built by tech-savvy people, I feel like they must have had a way around it.Could anyone please help me as to whether there is another way to connect the phone line? Can I just go direct from the phone line to the socket that fits the small ethernet cord?Hope you can help me, as I now have to wait two weeks for an engineer to come out!!ThanksTimI have 2 Pc's,one has Windows Vista the other Windows 8.The picture below is of my network on windows 8 and shows a phone which isn't mine.The phone does not appear on my network on Windows Vista.It doesn't appear to be on network 2 and all the Wi Fi security measures are active.I've changed the password for the Sky Hub and also changed the Wi Fi password.Q In the same way WiFi can see all visible network names in range could the phone just be visible because it's near,or is it using my internet?ThanksHi, I seem to be having problems with my Sky +HD box, as it keeps showing a mixture of bands of pixelation across the screen, or random blocks.This occurs on all the channels, but is most prevalent on the HD channels (I don't have the HD package though, this is using the BBC, ITV, C4 and Five HD channels). However it also happens on the Sky channels. Also, this occurs on all recordings I currently have, irregardless of when they were recorded. Rewinding the recording and playing a section where the pixelation happens does NOT reproduce the problem, so it is not anything wrong with the recording.This started happening roughly a few days ago, I initially wondered if it was a signal problem so did not worry about it (the start of the issues co-incided with the recent bad weather, though where I live did not really suffer). However the problem has not gone away, and I feel if anything it has gotten worse. There is no effect on the sound however, this is fine.I can also confirm that this is not the TV, I have tried this on other equipment playing both normal and HD content, no problems. I have also tested the HDMI cable, and this is also working fine with other equipment.Right, the system details:Box: Amstrad DRX890Model Number: R005.053.70.05PVersion Number: 4f31a2Serial Number: [REMOVED]Having checked the Signal Section, both connection 1&2 show Strength very nearly full, and quality also very nearly full.Any help would be very gratefully appreciated, as I recently signed up for a further 12 months of contract, having had good service for the last couple of years! As an aside, I did recently move house in April, and had the Sky moved at the same time, with a new dish fitted at that time.Ohh, and just noticed something else, if I go into the planner, where I have the small preview screen at the top right, the pixelation shows in the preview pane, but not across anywhere else!Any, hope somebody can help,Cheers,PhilI can't playback films I've recorded that are rated 15 or above. The box askes for a PIN number first. The trouble is I've never set up a PIN number on my Sky+ box. The box itself was supplied as a replacement by Sky for a faulty box and the PIN number was pre-existing; I assume it was previously used by another customer who did use the PIN facility. I've know way of knowing what the number is. I've tried using the last 4 digits on my viewing card, but that hasn't worked, (I wasn't really expecting that it would). Any help would be much appreciated.Morning barbs+6490,Great to meet you now let's get you some assistance with this.You can change the security setting's of your router which will mean they are unable to access the router unless you give them the new details. You can do this by entering 192.168.0.1 in to the address bar of your internet browser and pressing enter, when promted to do so enter the username - adim and then password - sky, once you have done this then you can change the router security details for wireless and this will prevent anyone you have not authorised from accessing the routers wireless connection. I hope this helps and if you have further questions give me a shout and I can assist you further with this. Thanks,Good Morning mak62. Thank you for your recent post to the community and welcome back to the Sky Help Forum. Can I first of all ask if you have carried out any to resolve this issue? Where your router is connected to the line, is it connected to the master socket or an extension, can I also ask do you have a master socket with a line going across the middle of it and 2 screws holding the face plate on? Like the one in this photo If you do have a master socket like the one in the photo can you unscrew the screws and behind the faceplate you will see a test socket. Can you put the micro filter in the test socket and then attach the router to the micro filter (Nothing else) Then provide the following stats from your router by following these instructions: Log in to your router by going to When prompted enter the username: admin & password: sky (in lower case) Scroll down and click on the Show Statistics button. Copy & Paste the contents of the window that opens up into a reply to this post. I look forward to your reply. Kind Regardsi havnt got any spare microfilters, i only changed them around 2 or 3 months ago anyway. however ihavejust took another reading and the noise margin is down showing the line is fluctuatingbut ping test still shows 57ms could you low my ping for me please Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA1557080228825202988025:49:32Up1807447104761207767165350:23:19Up3598537226078700125550:22:56 ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin10238kbps605kbps36.0dB20.0dB6.3dB15.8dBHello MarkI'm still a novice with networking and the only way to find out is asking questions.Our master socket is in one room and the computer xbox and sky box in another, I had a extension phone cable connected to our master socket, this extension was connected to 2 other extensions to reach the lenght needed to connect to the home hub in the seperate room.So via a myriad of adapters and cables, I managed to connect the home hub with the computer, his xbox and a phone extension to his sky box so it would receive a ping back to let sky know it was still active.After a wee bit homework, I fitted an BT accelarator,placed the home hub right next to the master socket, connected 2 cat 6 Ethernet cables to the home hub and"ran" them via to the seperate room and connected themdirectly to the computer and xbox box and in the meantime I've had no problems re connection and i can see the difference with downloads.But i'm wandering if i still need the phone cable to receive a ping back. I don't trust wireless at the moment, it's still unreliable.I canuse a double ethernet cable to connect sky box and xbox to one cableso our son can use "on demand" and play his xbox but it's this ping back i'm concerned about.Hi LainysI have reomved the face plate and connected directly to the test socket as requested.See below for connection statsRouter StatisticsSystem Up Time: 25:14:02 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WANMER546975170050:04:46 LANUp7434623991370403049825:14:02 WLANUp3778422611680852925:13:39 Broadband Link Downstream Upstream Connection Speed5023 kbps606 kbps Line Attenuation52.5 dB31.4 dB Noise Margin2.9 dB15.9 dBI have been looking at the router info and it seems that the firmware has been updated reciently. Not sure if this could be causing an issue.i have also carried out a tracert to Microsoft Windows [Version 6.0.6002]Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\Steve>tracert Tracing route to [212.58.246.91]over a maximum of 30 hops:1 1667 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]2 54 ms 53 ms 54 ms bm0.sttwyfd-dhcp.isp.sky.com [2.217.115.126]3 * * * Request timed out.4 65 ms 62 ms 63 ms 02780940.bb.sky.com [2.120.9.64]5 65 ms 62 ms 63 ms ip-84-38-37-199.easynet.co.uk [84.38.37.199]6 59 ms 59 ms 58 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]7 * * * Request timed out.8 60 ms 61 ms 60 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]9 61 ms 62 ms 61 ms 132.185.255.16510 60 ms 60 ms 60 ms [212.58.246.91]Trace complete.C:\Users\Steve>Kind RegardsSteveDear Sir/Madam,- My parents have a 10mb download package I think with Sky. Any how I'm not fussed on the download speed at this moment in time (the d/l speed we get is what we pay for after all), the problem I'm unhappy with is the ping.- On the regular server I play on (which is hosted in France btw):-Tracing route to 178.32.225.176 over a maximum of 30 hops1 <1 ms <1 ms <1 ms 192.168.0.12 * * * Request timed out.3 42 ms 47 ms 47 ms ip-84-38-37-30.easynet.co.uk [84.38.37.30]4 39 ms 47 ms 55 ms ip-84-38-37-126.easynet.co.uk [84.38.37.126]5 * * 42 ms sw1.tc.lon.ovh.net [195.66.224.220]6 44 ms 45 ms 44 ms rbx-g2-a9.fr.eu [91.121.131.177]7 115 ms 44 ms * vss-8a-6k.fr.eu [91.121.215.187]8 43 ms 44 ms 43 ms 178.32.225.176Trace complete.- Now seeing as this server is hosted in France I would've expected way better ping values. This isn't a server issue etc because the pings just get far worse when playing other games/servers are hosted slightly further away. I have friends who live less than 20 miles away from me getting pings of sub 30ms to this exact server. ._.- This may not seem bad to some but in games where reactions is everything, it is incredibly frustrating to try and compensate for this as there is a noticeable difference in the timings.Is there anything that can be done?!Current speedtest:-- I'm not happy with a ping of ~50ms to a server only 50 miles away with a wired connection too! Ping will also very often jitter between 50ms and 80 ms. I know ping is affected by a lot of things but is there anything that can be done?!I look forward to hearing from you!Best regards,Apostolis.Fraser-H wrote:Hi PiRat,How long has this issue beenoccurring?How does your connection stats look at present?ThanksWithin the last month, steady got worse and worse to the point online gaming is next to impossible.Started running this after I got up, watched some YouTube videos around 13:10 so ping fluctuates a bit but you can still see packet loss/ping spikes.Stats:ADSL LinkDownstreamUpstreamConnection Speed4095 kbps798 kbpsLine Attenuation53.0 db30.7 dbNoise Margin7.6 db15.7 dbI wont hijack the op as this is his thread but ill reply anyway to add weight to what he is complaining about.I run an I.T / Computer Repair business and install hundreds of connections a year so I am no newbie when it comes to fault finding.In my situation I have done the following.My PC is an i7 3770K @ 4.5ghz beast running a 1 meter CAT5 from the Sky Hub to my LAN port. The Hub is connected to an upgraded BT master phone socket with pre split ADSL / Voice ports.When the jitter spikes ocurr I have disconnected all other devices on the network including phones and also ran text from the test socket with no change.I have reset the router to factory settings, no changeI have resent my NIC to factory settings, no changeI have tried the test of my iPad, no changeI have tried the old sky router, no changeI have not reported it to the broadband team because its seems to be quite intermittent, last night when it happened again it was around 9pm at its worst but got steadily better until around 10.30pm when the jitter had all but disappeared.I have just done another test now @ 8.10pm and 1ms jitter?weirdFinally switched over from Virgin Media (58% packet loss and huge ping) today, and for the first hour or so (roughly 5pm to 6pm) the connection was fantastic. However, as I started using the connection more, problems started occuring.Big problems.First up we noticed that videos would take longer than usual to load, then gaming became awkward and laggy, then even web pages started to take longer times to load. Eventually it hit the point where small pictures were taking more than 5 seconds to load up and I decided to check the speed and ping.Honestly, I didn't expect the up/download speeds to be great, as I don't plan on needing to download anything big in a hurry, but what we were getting was lower than expected.Then I ran the ping test and got some ridiculous figures. I'm pretty sure I saw someone complaining about 50ms earlier...get in line mate. So I'm basically getting the same problems as with VM, but with less packet loss (+), but for much more time (was only really between 8-10pm with VM). What I really want to know is whether this is a problem at my end or your end, as having huge problems with two major providers seems like a bit much to be a coincidence.Dumping some readings here if they will be any help:-(pinging bbc.co.uk)PING 212.58.251.195 (212.58.251.195): 56 data bytes64 bytes from 212.58.251.195: seq=0 ttl=120 time=897.916 ms64 bytes from 212.58.251.195: seq=1 ttl=120 time=866.738 ms64 bytes from 212.58.251.195: seq=2 ttl=120 time=791.899 ms64 bytes from 212.58.251.195: seq=3 ttl=120 time=1000.642 ms--- 212.58.251.195 ping statistics ---4 packets transmitted, 4 packets received, 0% packet lossround-trip min/avg/max = 791.899/889.298/1000.642 msPort Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWANLANWLANPPPoA134259516905510117785339605:09:47Down0000000:00:00Up18062041448776126779764329305:10:59Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4095 kbps606 kbps18.0 dB8.6 dB29.6 dB22.22 dBI will try to do anything to help you help me...Alright, so I've started to notice the problem at the start of this year, in January, but after a month it was alright and it didn't bother, now after some time, in the recent week I've noticed this stuff started happening again.What's happening is the ping starts spiking at very high, from 100 to 1000 ping and the game is unplayable. I've been playing Dota 2 recently, also some Path of Exile, both games show the same problem of spiking ping and some packet loss. This problem also occurs with loading internet pages, using Skype and whatever else I might be using. Yesterday at around 00:30 the internet connection dropped for a half an hour for no reason.I've tried changing channels on the router settings, and rebooting my router countless times, checking if the cables were intact and so on, nothing helped.Here are the pinging for bbc.co.uk:Pinging bbc.co.uk [212.58.253.67] with 32 bytes of dataReply from 212.58.253.67: bytes=32 time=27ms TTL=121Reply from 212.58.253.67: bytes=32 time=29ms TTL=121Reply from 212.58.253.67: bytes=32 time=31ms TTL=121Reply from 212.58.253.67: bytes=32 time=29ms TTL=121Ping statistics for 212.58.253.67: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 27ms, Maximum = 31ms, Average = 29msping bbc.co.ukPinging bbc.co.uk [212.58.253.67] with 32 bytes of dataReply from 212.58.253.67: bytes=32 time=28ms TTL=121Reply from 212.58.253.67: bytes=32 time=28ms TTL=121Reply from 212.58.253.67: bytes=32 time=70ms TTL=121Reply from 212.58.253.67: bytes=32 time=951ms TTL=121Ping statistics for 212.58.253.67: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 951ms, Average = 269ms As you can see, these are two different pings with about made in about 20 second interval. One shows perfectly normal ping, another one shows that the maximum was at 951ms, which is what happening in my games and Skype.At first I thought it was because of my housemates as we are 4 living in one house, but I've done some testing on this ground and when I started getting these spiking pings, I've changed the router's password and disconnected everyone from the router (it was around 3 am in the morning) and the problem was still there, absolutely nothing changed so I've rolled out that idea. Also this doesn't seem to be affected by the peak times, as I get this problem any time of the day.Here's some more stats. If need anything else to help, just ask.Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4960kbps796kbps54.0dB33.6dB6.0dB11.3dBAfternoon,I have asked Sky support to change me to a Gamer Profile but they have come back with the following response?Now I dont know how this is off help? any ideas?Paul?Thanks for your email and sorry to hear about the problems you are having.Sorry but the network you are on means we cannot change you to a gamer profileBelow are steps you can follow to show you exactly what speed your router is getting at any given time:Open a webpage, delete the contents in the address bar, type in 192.168.0.1 and press enter, this will either take you to a broadband summary page or request a Username and Password. If it takes you to the broadband summary page then you need to click on Maintenance along the top this will now request the Username and Password (which needs to be entered in lower case) Username -admin and Password -sky.This will take you to the Broadband setup page, listed on the screen infront of you will be ADSL Port, LAN Port, Modem sections. In the Modem section you will see the Downstream connection and Upload connection speed, this is the speed your router is getting at that time.We do not recommend using online testing sites to see what speed your router is getting as they are quite often incorrect.I hope this information has been helpful, If you have any further questions or queries please do not hesitate to get intouch with us again or call us on 08442 410 515 and speak with someone within our Technical Support Team.Kind regardsHi there,Again I have had difficulties accessing your website to book preview tickets.I actually got through to the confirmation page but was unable to click on submit to confirm my tickets - after waiting 30 minutes for the page to upload your system crashed and I have not had my tickets confirmed.You have now put on amessage on your website that all tix have gone and that there may be a furrher opportunity to book more tix. What happened to my booking?Please can you look into this.Thank youThe BerridgesThanks for getting back to me poppym, It seems as though your box is running on the latest software version so we can rule that out as cause of the problem. Can I check are you having any issues with live TV at all? Are you able to record one channel and watch another? I also need you to check all the connections to the box. If you could turn the box off at the mains then ensure all connections are secure in the box and power back on and set a programme to record and try to watch it back please. If you're still having problems after this it may require a however this is a last resort as it will wipe all recordings from your box. If you could get back to me I'd be happy to help further. Cheers,It is indeed strange that the only way to get a setting above '1.4' (which I assume is the streaming bit rate in Mb/s) is to select Auto setting, which in itself is poorly optimised so as to be unduly taxing on the hardware (reagrdless of hardware accel. setting), and doesn't provide a picture quality as consistent as High despite what the numbers (which are no longer there on the live feed, so I quote figures from last year when they were) would indicate. A selectable 'Very High' setting with a constant bit-rate relative to '2.0' on whatever metric Sky Go is displaying there (four bars now there's no numbers) would be preferable. Having Auto work overtime to hit 2.3-2.8 when the highest selectable CBR stream (High) is 1.4 makes very little sense, since anyone selecting Auto is presumably unable to run the High-quality stream efficiently in the first place.As for downloaded content, I find the current resolution acceptable viewing in full-screen on a 19" 1600x900 monitor at roughly three metres viewing distance, although I appreciate not everyone has such a setup (and I don't tend to be a frequent movie watcher, and wouldn't go the download route if I were). Higher-res content would also mean larger file sizes, which isn't always the best thing. Compared to the patchy, frame-drop/judder-affected live streaming (never mind the appalling current state of the F1 channel over Sky Go), watching a steady download at less-than optimal resolution is no problem to me right now.Hi,our sky box has been stuttering, sticking on a blue screen and / or crashing whenever we try and playback recorded programmes. It doesn't matter when they are recorded or off what channel any of the programmes can glitch when playing back. They don't always glitch in the same place and can (very occasionally) playback without problem. We started having this problem last month (May). Our box was only 6 months old and therefor still under warranty. We tried rebuilding the planner, resetting the box, everything that has been suggested on previous posts. Nothing, in fact the planner rebuilds made the problem worse! Booked an engineer through Sky...The engineer came and swapped the box and the dish last Wednesday and Sky worked great till yesterday (a total of 4 full days!) . Now we are back to stuttering pictures, blue screens and crashing box!! Arrgghhh! I can't see how this can be an equipment fault. Is there a software issue with the new update? If there is a problem, is there any way to roll back to a previous version?IP Configure.Try giving your PS3 a static IP that is different than the IP of your PC.First thing you need to know is the IP set-up of your network.Look on the XMB of the PS3 when it is connected and look at Settings >> Network Settings >> Settings and Connection Status ListIt will list what your current IP address is as well as other info.Make a note of that, your default router's address, and your DNS information.Hit circle to back up one step and then go to Internet Connection Settings.Once selected, you will have to sign out.Select 'Custom' and then 'Wireless' or 'Wired is far better!'Scan for your router and then select it.The security is based on what you are using for your router so that is specific to you.Next is the IP Address Setting.Select 'Manual' and then on the next page you will need the info you should have wrote down earlier but change the last digit of the IP address.If the PS3's Ip was 192.168.1.5make it 192.168.1.15The Subnet mask is almost always 255.255.255.0I use public DNS servers myself:Primary 208.67.222.222Secondary 208.67.200.200Once all info is entered, hit the d-pad rightMTU is autod-pad rightNo proxyd-pad RUPnP should be enabledd-pad RHit x to save, test your connection, and you should be good to go.hi i have just registered with sky today .I phoned my current provider virgin to cancel my package,And they infromed me sky broadband was terriable and not to go with them for gaming online? but currently with virgin i have a cable going through a wall to connect my ps3 as the wireless box is so bad .has anyone got experiance with gaming online mainly black ops ectas i am leaving virgin as there internet was so bad .but now there geting someone out tommorow to fix it .even though they hadnt got anyone out the last 5 times i had phoned them .but now i am leaving them there doing it.i no i have a month calling of period with sky .but if the internet is rubbish will have to change package ect thank you for your helpOk - here's an update for ye. I waited a total for 4 days for a call back from "Owen in Home Move" section. As he hasn't called me, I deceided to call the "Home Move" team again. This time I got through to Aiden (Hoooray someone who knows what they are doing). Aiden was VERY helpful, and has so far reconnected my phone line. We are only waiting now for the Broadband to be enabled on the local exchange for my address. Aiden was able to see that I had been given the run around. Fair play to Aiden, he has gone above and beyond to try to help me, and I really appreciate it.Well Done Aiden from the "Home Move" departmentIf not for his actions, I would most certainly have cancelled my contract with Sky.One final thing. I must say that I have never found switching from one internet provider to another so easy as I did when I switched to Sky. The instructions were "Plug in the Box" and with no messing around at all "It Worked"Well done to the R&D section in Sky, ye really earned yr wage on that one. . . .Well hopefully I'll be back here in a couple of days to praise the reconection of my BB.... . . . .More to follow - - - - - -Hi There 220011273517, If you are a Sky Talk customer on our Sky Talk Anytime package you can call to landline and mobile numbers in the USA as part of your package. Please note that free international calls to these numbers are limited to 1 hour in duration without an additional call charge. If you expect your call to exceed one hour, you can hang up at 59 minutes and redial to ensure that you are not charged. If you are on our Sky Talk Freetime package calls to all international numbers are individually chargeable. You can find out more about call tariffs and call charges by clicking Thank youThis is your final bill for Sky TV because you have removed it from your subscriptionYou may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance).Help understanding my billProduct changes23 Jul: removedESPN23 Jul: removedEntertainment Extra with Sports23 Jul: removedSky+ Subscription23 Jul: removedSky+HD Pack"This is your final bill for Sky TV because you have removed it from your subscription" I haven't removed anything from my subscription Can someone please explain why this is saying this? ThanksI have had an awful time with the recent email updates rang Sky 3 times, each person had different advice to give me, which did not work. Two people on two different occasions recently, have said they would contact me to try to resolve my problem, one person said she would phone the following day, and didnt, it was two days later. I stayed in all morning. I felt so let down. The second occassion when I phoned, I was told I would be contacted within 72 hrs, 5 days later I am still waiting. I cannot access my emails properly, I have less than half a page to access my messages. The whole experience has been appalling, and what I am even more concerned about is, I am paying for an email service that is not working adequately. I am disgusted. If this problem is not sorted in the next day or two, I am going to take my business elsewhere.I wish to cancel Now TV free trial period before the free trial runs out on the 11 December 2012 and cannot find a practical way of doing this other than emailing a message to whoever it may concern.Please acknowledge this and confirm that the free trial is cancelled before the said abover date - otherwise I will instruct my Bank to ignore any request for payment from you. I am not happy with not having a proper cancellation process and it not being demonstrated for ther public to see.Mark BuckleyAnstroThe thing that smacks you right between the eyes is your downstream line attenuation of 82.5dB. With that sort of attenuation it's surprising that you have any sort of connection at all! Either you're connected to an exchange miles away rather than the one you can see, or your line takes a very circuitous route or there's a significant fault.Sky's speed estimate suggests the latter. Your current speed unarguably counts as a 'significant difference' as described .You'll need to contact Sky directly with this, but be prepared for having to get past the initial "your line is being trained at the moment, we can't do anything until it's finished" script. With that sort of line attenuation it's not going to improve much, if at all, on what you're currently getting, no matter how long training continues.Hi, when posting regarding your speed please state what Estimated Access Line Speed we gave you when you signed up. If you don't know this you may be able to find it on under my account then my broadband. If you are having problems with your speed please try the troubleshooting . If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.To get the full router statistics go to then log in with admin and sky and click on show statistics.Please read first if you have a faultWe understand that people sometimes experience issues with their phone not working. If you experience any issues with your phone line please check the first, to see if we know of an issue in your area. If there is no issue listed we now have to work out if this is a service fault to your property that will require us to investigate or if this is a fault with internal equipment or wiring which we are not responsible for.Before attempting to contact us please follow the troubleshooting below as this can help you identify the problem and resolve it or confirm that the fault is not internal, this ensures no call out charges will apply if an engineer visit is required.Identify if an Internal faultFirst we want to identify if this is an internal fault, below are instructions to try depending on the type of master phone socket installed in your property.Step 1Socket type 1To help identify the master socket:Do any of your sockets have a horizontal line above the socket input?Is there a BT or Openreach logo visible on the front?Can you identify where the telephone line enters the building?The master socket is generally located close to the entry point from outside.It may look something like this:If you have socket type 1 shown above available please follow these instructions, if not please skip to Socket type 2.Carefully unscrew the two small screws and the bottom half of the faceplate should pull out. Behind it on the right hand side is a test socket, this connects directly to the telephone line and bypasses any extension wiring.Now Plug your telephone into the test socket and confirm if you have a clear working line.Socket type 2If you do not have a test socket available then you may have an older phone system installed in your property and your master socket may look something like this:Please follow the steps below:Unplug all equipment from every telephone socket available in your houseThis can include:TelephonesFax machinesSet top boxesExtension leadsAdaptors / double adaptorsMicro filtersADSL modem / routerNow try connecting your telephone into every socket available one at a time to see if you can get a clear working line.Step 2If either set of instructions above do not resolve the issue then the last step is to ensure your telephone equipment is not at fault. We recommend repeating the same steps but with a different telephone preferably a corded phone for this test. Alternatively if you can try connecting your phone to a working phone line in another property this will also confirm if it is working or not.If you manage to get a clear working line using the steps above this means the fault has been caused by internal wiring or equipment. To help you identify what is causing this follow the above steps in reverse but connect each item one at a time and test the line after each connection. If the fault returns this should identify the last connected item as the cause.Not Resolved?If your issue is still not resolved then this confirms it is not an internal fault. The next step is to have a line test completed and possibly a trouble ticket raised for an engineer to investigate and resolve if necessary.To have this raised please use the page to either E-mail your enquiry or use the provided telephone number if you have access to an alternative Telephone or a Mobile Phone. When you contact us please include all the troubleshooting you have completed as this will ensure the fault can be raised without the need for you to be at home and go through the troubleshooting again.**Please note this cannot be raised via the Forum as we do not have access to the line test and booking system and cannot honour any call-back requests. Posts requesting call-backs will not be picked up by the Forum team as the forum is not a direct contact channel with sky for account specific issues such as this.**If an issue is raised to our second level support or a local engineer for further investigation the time scale is usually in the region of 2 to 5 working days depending on the issue and location. We will contact you if further information or access to your property is required. After the fault is resolved you will be contacted directly by us.The following is the course of events8 March - Submit cancellation - expected response in 72 hours -KMM16263807I15977L0KM14 March - Missed 72 hour response - helpful as explained to keep contract until 18/03 to avoid early cancellation19 March - Submitted cancellation based on above email - expected response in 72 hoursNO RESPONSE 9 DAYS LATER21 March - Sky TAKE full payment for next month- based on my cancellation SKY have stolen two days money out of my account. This is a criminal offence. Yes, 31 day notice, March has 31 days, therefore the final date is 19 April.22 March - Submitted complaint - expected response in 24 hoursNO RESPONSE 5 DAYS LATER22 March - Sky chat with advisor - Faruk - very slow response time with each message & advised me thatmy account was being flagged for immediate actionNO RESPONSE 5 DAYS LATERThis is a bullying by a behemouth organisation which does not care about individuals. Luckily for you it is the individuals who make up your revenue so this must be an amazing business model to get right.This behaviour is disgusting & I will be taking advice as to what options are available to me in terms of reporting this behaviour as well as how torecoup my money plus interest.I expect immediate action but alas I expect the usual no action & a further bill to come through in April stealing more money.Ok so my router is mostly used for online gaming and since I have gotten Black Ops 2 my connection hasnt been very good it has been 3bars and i am a second behind and lose in most of the gun fights. I have just heard about this Gaming Profile and it seems to have helped others with the same problem and I was hoping it would help me and need told more about it. My router is in my bedroom and I have a High quality Ethernet cable connected to my xbox, and I have a big ADSL cable running all the way down stairs into the Phone cable adapter where there is my Phone Cable and the Router ADSL cable plugged into and then the adapter is into the wall.Here are my Satistics right now which arent really good.System Up Time:00:37:29Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA859790040947347500:36:59100M/Full27191697038415000:37:2411M/54M113721174403581118000:37:12ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin8128 kbps448 kbps19 db9 db11 db28 dbPlease could I have something to help me out with this i dont want to be stuck with this all the time need help!Thank you.I have been trying to access Sky online with my Macbook pro and facing same problem!- Have tried all three browsers. Chrome, Firefox, Safari.- Reinstalled Silverlight and updated the latest version- Uninstalled Skygo app- Have gone through different sky blogs without any success. Have tried literally all those permutations which were mentioned in those blogs.My Concerns to Sky:- Unfortunately, I have wasted my long weekend's whole night without watching the movie of my choice; trying to fix this very poorly developed software.- What are these user unfriendly error messages you guys are using?- Why shouldn't Sky handle this Silverlight upgrade/or whatever the problem is?- Very few information on how to fix with Macbook.- Why should a customer go through all this trouble to access a simple online movie !!- Please have a look at Netflix or Lovefilm online as to how they go to middle of the movie without buffering from begining to the place I wanted to watch.Seeing so many customers facing similar issue in your blog, I am sorry to say; it doesn't seem good.I have given up and would never attempt to use your Sky online serviceHi martinpam75,Sorry to hear your having problems with your Sky Broadband service.You will either be onSky Broadband LiteorSky BroadbandUnlimitedwhich isupto 20mbpsor if your in a non-Sky LLU exchange area then you will be onSky ConnectBroadbandwhich is upto 8mbps, howeverthese arn't the speeds your likely to get asall ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality. Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interference,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3) Have you tried to see if theproblem still happenswhenusing a wired ethernet connectionfrom your router to the computer?Edit:As to FTTC Fibre broadband such as Sky Fibre, Sky uses the Openreach (BTplc)Fibre Infrastructure in your exchange area from the local exchange to the FTTC street cabinets.However not every street cabinet (pcp) will be upgraded with a FTTC Dslam fibre cabinet due to various reason, so not everyone will currently be able to get Fibre broadband.You can register your interest in for Fibre broadband by going to the Superfast-Openreach website here: and to also rgister for Sky Fibre by going to In places where the Commercial Superfast-Openreach fibre rollout can't reach, then your local council or Government's BDUK scheme may be able to help.CheersThanks for getting back to me with that information Fttcwishlist, let's see what we can do to get rid of these pesky speed issues Can you tell me if you notice any issues with the telephone line, like noise on the line or no dial tone? The reason I ask this is that if there's an issue with the line, this could cause problems with the speed. Also, can you tell me what speed your line should be getting when you log in to your account? When using your Sky Broadband, are you using a wired or wireless connection? Finally, can you let me know if you've tried a different microfilter as this can sometimes make a difference. Please come back to me and let me know the requested information as I'm keen to see a resolution to this. Thanks,After e-mailling Sky to change a few things around with my account I am quite appalled that they do not respond to the e-mail within a reasonable time period, apart from the automated response. From wanting to change a few things around I am now going to STOP using their services and start using one of their competitors instead. With the profits Sky make from their customers you would think they would use a small portion of it to invest in some quality customer service to keep their customers happy for the price they pay. No not Sky, BAD customer service - HUGE profits. Well not from me anymore- ADIOS SkyHello.When I phone a couple of times the gent said they would boost the signal from their end.This did very little.On the channels that the reception is intermittent it does sometime say 'not satellite signal being received' but only briefly and its never been lost for a long period.It's only the odd few HD channels. Not all of them. Although the Dave HD channel has also started to play up in the last few weeks.The F1 channel is bad. Spoils the enjoyment of the event. I have to watch it in the standard channel.The reason I took out the HD subscription was for the F1 channel.Best regardsKent.My Sky Account Number: [REMOVED]Sky,I called through to your sales team a few weeks ago to arrange Sky TV, Talk and Broadband in my new flat, they passed me through to a 3rd party called Love Digital.I stressed to the agent at Love Digital I only wanted Sky TV if I could get broadband and calls too, they told me that due to be living in a new development I needed to get Sky TV installed first and then call Sky on the day of my installation to arrange the Broadband and Calls.When I called Sky on Friday 6th April initially your systems where down and the operator told me he’d call me back, which he didn’t. I then called back into Sky and was advised the information I’d received from Love Digital was incorrect and I’d need to speak to Love Digital. Apparently they should have processed the Talk and Broadband at the same time the placed the order.By this point I’d become quite dissatisfied with Sky and felt that regardless of Love Digital’s error you should have resolved the issue yourself. I asked the guy at Sky’s customer service team to transfer my call to Love Digital and explain the situation to save me repeating myself again, which he did. When I then spoke to Love Digital they where adamant that they’d followed the correct procedure and that only Sky could add my services.Love Digital went away to listen to the call and called me back a few hours later, they’re 100% confident this is a Sky issue. To prevent me having to repeat myself for a fourth time can someone at Sky please resolve the issue, add Sky Talk Evening & Weekends and the basic broadband package and call or email me to confirm?Here’s a copy of the Love Digital email to confirm the situation.Many thanksDeanFrom: [REMOVED]Sent: 06 April 2012 16:18To: Bonas, DeanSubject: SKY ACCOUNT: [REMOVED]Hi Mr Bonas,In regards to your Sky account, We were unable to include phone and broadband to your account at the point of sale as BT had not registered your address.If BT has not registered an address on their systems there is no possible way to order your phone line and broadband until BT have completed the registration process.You were advised by the sales agent when you booked your order that you would need to call Sky once your TV has been installed and they would be able to add the phone and broadband onto your account and also that it could take anything between 1 and 15 days for your phone line to be activated.Unfortunately as we have advised you, there is nothing further we can do in regards to your phone line query. You will need to speak to Sky on 08442 410362 if you would like to complete your phone and broadband order.If you would like me to send you a transcript of the call when you made the order we are able to send this to you, however there may be a charge involved. Please let me know if this is something you require and I will arrange this.Kind RegardsHi.Since buying my nexus 7 i have had two different broadband suppliers, Sky and now BT Infinity running at around 25mbWith both suppliers the picture quality for sky go on my nexus 7 has been really poor. I have uninstalled, restarted etc. but the quality, especially on live streams, is still poor. The other issue is that the live streams get jumpy every so often. The sound stays ok but the picture freezes every 4 or 5 seconds and the app has to be closed to resolve it. Very frustrating when trying to watch live football!!Firstly the issue is not with the M&S vouchers initially this was an issue as sky had given me incorrect information this has now been resolved. (Incorrect information came from a sky advisor through online chat).The issue I am facing is that I went onto online chat and spoke with an advisor, the advisor informed me I could cancel the movies trial via an advisor in online chat once I placed the order. The advisor also gave me a link to order month trial of movies. I then went into speak with an advisor and was informed they cannot cancel this trial and was given wrong information from previous advisor. I also spoke with a supervisor who was less than helpful, I asked for a copy of the chat and was refused, it is my legal right to request and receive this.This same supervisor told me to phone or email, I have done both a do not have the time to stay on hold for 15,20 minutes or more and have not had a reply to my email even though it stated would get a reply within 72hrs.I then asked the supervisor through online chat what the complaints procedure was and was informed the complaints team would phone me within 48hrs, well still not received a phone call almost a week later.The issues are very simple to understand and rectify however Sky seems inept in understanding or rectifying my problemsHi Smiller1,Sorry to hear your having problems with your Sky Broadband service.You will either be onSky Broadband LiteorSky BroadbandUnlimitedwhich isupto 20mbpsor if your in a non-Sky LLU exchange area then you will be onSky ConnectBroadbandwhich is upto 8mbps, howeverthese arn't the speeds your likely to get asall ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality.Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interference,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3) Have you tried to see if theproblem still happenswhenusing a wired ethernet connectionfrom your router to the computer?CheersYes. There are such things as "taboo channels". If your chosen channel is to close to another channel you can suffer adjacent channel interference. If it's a multiple of 3 or 5 away from a channels you get something called co-channel interference. Change the output channel to one which is at least 2 away from the nearest channel and not a multiple of 3 or 5 away. If you google "Taboo Channels" you should be able to find a calculator for the best channel for you. Pick one which is outside the local transmitter group. Here are a couple of sites for you:Based on Oxford as your TX I would try channel 21.Not for the first (and probably not the last) our service is gone, no telephone, no broadband, not even a dial tone so we cannot access the Internet or make/receive calls, I called customer services from a friends phone to be left twice for over 20 minutes each on hold only to be disconnected completely, TWICE, a third time I reached a very helpful person who called me back on my mobile and explained there was a problem with a box in our area and he has now sent a message to the team who deal with fixing those problems, the thing is if that shows on sky's system when we call to complain then it must have been showing yesterday morning when it cut off so should we assume sky only fix a problem when you complain about it? Meanwhile my son who often works from home has an important project put on hold while we wait to see when you will fix the problem, the broadband sky offer doesn't even compete with the likes of virgin at the best of times but we have to deal with that on the landline being cut off without warning whenever you feel like it, and while you may be thinking why don't I go with another provider then, that's us very well on my mind. Also when this happens, too often, there is NEVER any discount on the bill for days gone without service so by that logic should I assume that we can also view channels we don't pay for every now and then and not bother to give you any money for the service? I think in all fairness if we choose to stick with sky we need to be aware that although some very nice people work with sky the majority aren't actually out to help you, as a company they care more about getting your money than providing your service and if loss of service effects your work, income or anything else then that's just too bad, so after around 32 hours without a phone line lets see how much longer before sky fix it (this time)Hi,I know this appears to be an age old question, but why is my Sky Fibre Pro running so slow. Surely if you tell a customer that their line can support approx 65/70mbps, this information would have to have comefrom somewhere?At the moment i'm getting 12.8 Down and 8.6 Up. Not th end of the world, but it's not what i'm paying for, nor is it what I was told I could have.DownStream Connection Speed49605UpStream Connection Speed20000Any ideas or suggestions? After reading other posts, it doesn't seem like anyone ever gets their issues resolved..Himigwire,As others have said, from your stats your line attenuation is 58dB which would make your landline approx. 4.2Km long from your property to the local exchange.With a line attenuation of 58dB I would have estimated a broadband speed between 2.4mbps to 3.1mbps on a good quality line.1) If you could try the Test Socket and repost your adsl line statistics from the TEST Socket that would help. (see"Testing through the Test Socket" for more help)2) Also whilst you're at the Test socket you can see if there is any noise or poor quality using the landline phone. See "How is the line quality?" at the bottom of my post."Testing through the Test Socket"To Eliminate your internal wiring you will need to locate your TEST SOCKET, this is done as if an Openreach engineer is required and the fault is found within your internal wiring and/or equipment you are liable to pay a call out charge.A) Your Test Socket is found behind yourBTNTE5 Master socket / Openreach ADSL Filtered Master Socket.These master sockets look like the ones below:Step B - Carefully Remove the removable faceplate of the BTNTE5/Openreach ADSL Filtered Master Socket to Reveal The TEST Socket.You will then see a test socket (Circled in red in the picture below). Pleaseconnect a Different Microfilter(ie different to the one you were already using, Then connect your router to the microfilter and plug into the TEST Socket.Step C - Repost ADSL Line StatisticsPlease repost your ADSL Line statistics which includesConnection Speed, Line Attenuation and Noise MarginHow is the line quality?A) How is your landline phone quality whilst on the phone?Is there any crackling, faint or noisy line?B) When you dial 17070 and select option 2called quite line test from yourlandline phone,is there any noise?Listen for about 2 minutes and there should be no noise but a slight hum is normal for cordless phone.There should be no distinctive noise like crackling, hissing, popping, ect. A slight hum is normal on a cordless phone.Any noise would be reducing your broadband performance.CheersThe speed I sighed up to 12M. However, the speed now showing on the same page is 11.7M.I hope that is what one means.As well you know this will bear no relationship to the actual speed one receives.I use two speed test sites for comparison. Speedtest.net and the BT wholesale site in UK. The former one has been the site suggested by the Sky team in Ireland. This was given on this forum as well.As I have stated this drop in speed and the inability to view "You Tube" without the site dropping out has only happened recently.I have had the `internet for a long time with many different ISP'S AND i have found that the speeds quoted are unrealistic. Have found that the difference in my case from the speed quoted to the speed is between 20-25%. This should be easily achieved. My average is 8.65M which is 10 x my upload speed. with other ISP's found that my download speed was the same % .One may never receive the max speed suggested. "up to" is a wonderful 2 words for the supplier.Have had all the usual excuses from the providers, distance from the exchange,internal wiring and even the routers themselves. The latter is now provide by Sky. We cannot use our own.My whole wiring has been checked out by Eircom. No problem there. They even replaced the master socket.Now we are back to congested line. I thought that one was now on NGB which is suppose to to constant speeds through day and night.Damo we may dispute the % drop, but I do agree with you.On speeds, I always use the same 2 test sites, and the same distance from me. Of course, wired. When one is running tests one have to have some constant so one can provide reasonable figures.My problem has been happening recently when my evening speeds have been dropping. Within the last 10 days or so.My question why should this happen all of a sudden. Nothing has changed on my system.Do know that Sky have to rely on others lines. On the whole Sky have been excellent with me and cannot fault them in the CS side. Huge improvement on what I was getting from my previous suppliers.Have been called by both Vodafone and another ISP who now wish to offer Fibre to cabinet in my area with watch out "up to" 70M. Do wonder what speed will be received.ThinmanHi I'm hoping for some salvationI have a sky router for about a year and its in my living room and i have excellent signal downstairs however none if any upstairs.Can anyone help why? there are 2 walls between the router (although as far away from wall as possible) and my ps3 has 97% connection and no problem playing it upstairs however when i try to connect my phone upstairs i get connection for 5 mins if im lucky then it falls off completely.im toying with buying a wifi repeater will these help?Or does anyone have any tips i cant really move the router upstairs as there is only 1 socket and thats in the living room downstairsThanksPaulI'm at work at the mo, so can't try all the steps but I have done some. New or upgraded subscriptionUpgraded to fibre in February, wireless has been OK til about a week ago.Checking your connection speedHavent tested my wired connection speed recently but my desktop connection seems ok, my wireless connection right next to the router is over 30meg, so think the connection is ok just the wireless range has decreased.Find your throughput speedWill try this when i get home, can't see what relevance this has.Reset your RouterI have powered down my router, reset it with the reset button and rebooted on the router browser numerous times.Check your MicrofiltersI haven't got any microfilters, didn't think you needed them on fibre.Sky Broadband Connect customersDon't think I am one of these.Extreme WeatherNot really had any extreme weather in the past week.Router PositionMy router is next to my (wired connection) PCIt is in the corner on the PC desk (where it has been for 4 months, and the previous router was for years).Wireless devices are used in various rooms, there are thick objects in the way, we call them walls, but they have always been there, and the signal was OK until recently.My internal walls are stud walls, I have a fish tank in a different room.Phone Line IssuesThis is my phone/broadband connection. Does this have a test socket?Cabling, extension cords and telephone socketsMy extension lead is as short as possible (been in use for a couple of years) with no visible damage. Again I fail to see how this could affect my wireless range.Wireless TroubleshootingI have tried changing the wireless channel. It was originally on auto. I have tried 1,6,11 and I am currently on 3.Do you use a wireless adapter or other wireless gadgets and devices(yes this is what I am trying to connect-ipads,iphones,mac book, laptop)including baby monitors(no), wireless printers or peripherals (keyboard, mouse etc.) (no),or cordless phones? (yes but this has always been in the same place, I have tried moving it further away to no avail)Viruses and MalwareI have antivirus security. My browsing speeds on wired connection are not affected, just my wireless.Andy.Hi Everyone,There has been lots of chatter about it on the Forum already, we are now delighted to announce that Sky is launching a new Sky Hub today.The new Sky Hub is our best ever wireless router and it looks great! It’s simple to setup straight out of the box.It has great features like;For more information visit: Who will get the Sky Hub?・ The Sky Hub is worth ?69 and is included in all new Sky Broadband packages for new customers from 18 Oct.・ Existing Sky Broadband customers can upgrade to the new router for ?39 (this is a special introductory offer available until 18 January 2013) after this date, existing customers will pay ?69・ There will be an additional ?2.18 delivery chargeHi.Due to relatively poor adsl speeds we've got two bt lines, sky unlimited bb on line 2, and another isp on line 1 (it used to be UK Online, but sky couldn't cope with us having two lines when they shut them down) We're looking at upgrading to Sky Fibre Unlimited and dirtching one of the lines. Should actually save us money for faster speeds. However, we need to keep the phone number on line1. Can we upgrade the broadband on line2, taking on sky line rental, then port the other phone number over? Is that even possible? Or would we need to put the fibre broadband on line 1? (I'd prefer not to, as that line gets slower adsl speeds, and the fibre checkers show it getting a slower speed too).Hi,I have been having issues with high ping lately, usually around 50 or 60ms but it occasionally spikes to over 500ms. I have tried all the troubleshooting methods offered on the website however these have not helped! Can I please be swapped onto the gaming profile to see if this improves the pings.EDITSome more information on the ping spikes, these occur when I am the only person on the network and when other people are on the network. I have tried to find the source of the issue (i.e. someone hogging the bandwidth with skype video calls) but I have not been able to find anything. Obviously the source of the high pings is not because I'm not on a gaming profile.Thanks!Hi guys, it seems this post will be similar to many others out there but please take the time to read it and try and help me out if you can!I signed up for broadband and phone line from sky via the website on the 1st of June. I was given a setup date of the 12th and I paid in advance. A few days later I was sent an email confirming the setup day as the 13th and not the 12th, this email had my address but no flat number on it. I called customer services and after a 25 minute wait I got a pleasant girl who told me it was no problem and she could rectify this. She put me on hold for 5 mins then came back and told me that the dept I required had a waiting time of 15 mins but she would arrange a callback for me. ( I'm still waiting on this call back about a week later)I emailed customer services and informed them of the problem and also that it needed to be dealt with BEFORE the router was sent out to the wrong address. I received no reply for days so I called customer services again. I was answered after 29 minutes by a less than pleasant chap who proceeded to give me cheek and refused to escalate my call or transfer me to complaints or cancellations. I asked for a direct line to the cancellation dept and got a partial number. I searched online and found the complete number and promptly called it. After 36 minutes of waiting on hold i gave in and filled out the complaints form online. I received no confirmation email or any response from sky.On the 12th of June the engineer turned up bright and early at my home. He called me to ask which flat it was etc. I came back from work to let him in a day early and apologise for the mix up. He did what he had to and was very polite. I then realised that I still did not have the router so I asked him about it to which he replied that I should already have it. I received two emails together, one from the Royal Mail to tell me that my package was at the depot for delivery and the other from sky telling me that I was now completely set up and should be enjoying my new broadband (lol).Royal Mail failed to deliver the package as the incorrect address was on it and sent it back to sky. I again called sky twice with no answer totalling 50 mins of hold music and sky promos. I've received no confirmation of any emails, forms, address changes, phone calls but I have had several emails telling me my set up date is the 13th including two today alone on the 16th.All in all, I'm 42.35 out of pocket for phone charges and a 20 setup fee for a product I never received. I can't even complain to sky as the live chat never works and you don't respond to any other form of contact.At a loss as to what to do? Either compensate me for my time/money/frustration and sort this mess out or refund my payment and cancel my service.Bit of a joke really.MichaelI received a phone call from someone claming to be from Sky last night. He noted that I hadn't needed to call out an engineer in the last 12 months. Because of this he said he was offering me a discount on the next 12 months rental, and if I didn't call one out in the next 12 months I would get the following 12 months for free. He then asked if he could check a few details. He had my house number and asked for me to confirm my postcode. He then asked me to confirm which bank I used to pay my bill with. I told him the bank and he then he asked me to confirm some details on the debit card for the account in question. He started the card number himself quoting the first 4 numbers. On me telling him I didn't have the card to hand he offered to phone back in 15 minutes.I said I was going out and he replied he would call tomorrow. I've since found out that the 1st 4 numbers on such a card identifies the bank and he must have had a list of all the bank numbers in front of him. SO BE AWARE IF ANYONE ASKS FOR BANK DETAILS. Following the call I dialed 1471 and got the number he was using. On calling this it just went to a "mailbox" answering service. I still have this number.HomePlugs were introduced around the turn of the centrury in order to extend wireless networks beyond the reach of a router or switch. They are a "no new wires" concept as you will always have a power socket near an electrical device which needs to connect to your network.They are adapters that plug into your electrical wall sockets and create a network over your existing mains wiring. They are also the most cost effective method for connecting devices in different rooms. (Think power usage)You may hear HomePlugs referred to as Power-Line adapters... They are essentially the same thing but based on slightly different chipsets. (Intellon for the new HomePlug technology & Intelogis for the older Power-Line technology)"In order to ensure compatibility between products from different manufacturers, most products have adopted a standard networking protocol called HomePlug. In fact, the terms ??powerline?? and ??HomePlug?? are often used as though they??re interchangeable, but there are competing standards. HomePlug is the most popular, though."A short comparison between Intellon (HomePlug) & Intelogis (Power-Line)Intellon's PowerPacket technology, which serves as the basis for the HomePlug Powerline Alliance standard, uses an enhanced form of orthogonal frequency-division multiplexing (OFDM) with forward error-correction, similar to the technology found in . OFDM is a variation of the frequency-division multiplexing (FDM) used in . FDM puts computer data on separate frequencies from the voice signals being carried by the phone line, separating the extra signal space on a typical phone line into distinct data channels by splitting it into uniform chunks of bandwidth.In the case of OFDM, the available range of frequencies on the electrical subsystem (4.3 MHz to 20.9 MHz) is split into 84 separate carriers. OFDM sends packets of data simultaneously along several of the carrier frequencies, allowing for increased speed and reliability. If noise or a surge in power usage disrupts one of the frequencies, the PowerPacket chip will sense it and switch that data to another carrier. This rate-adaptive design allows PowerPacket to maintain an Ethernet-class connection throughout the power-line network without losing any data.Intellon's OFDM approach to power-line networking is highly scalable, eventually allowing the technology to surpass 100 Mbps.The older power-line technology used by Intelogis relies on frequency-shift keying (FSK) to send data back and forth over the electrical wires in your home. FSK uses two frequencies, one for 1s and the other for 0s, to send digital information between the computers on the network. (See to learn more about digital data.) The frequencies used are in a narrow band just above the level where most line noise occurs. Although this method works, it is somewhat fragile. Anything that impinges on either frequency can disrupt the data flow, causing the transmitting computer to have to resend the data. This can affect the performance of the network. For example, this author noticed that when he was using more electricity in the house, such as running the washer and dryer, the network slowed down. Intelogis includes line-conditioning power strips with its network kit and encourages you to insert them between the wall outlet and your computer equipment to help reduce the amount of electrical-line noise.Because the current crop of power-line networks are designed to work on 110-volt electrical systems, the technology is not very useful to countries outside of North America that use different standards. If you suffer from poor wireless coverage in your house you can effectively extend your range without the need to run lots of ethernet cable around your home (which can often involve drilling holes, lifting carpets etc...) HomePlugs can also be a better solution than a repeaters as a repeaters can reduce your available bandwidth.Advantages of a HomePlug network...There are some limitations to the technology...Types of HomePlugsThere are two types of HomePlug - Wired and Wireless although some manufacturers now make combined HomePlugs for the best of both worlds. For example if speed and reliability are paramount (such as in gaming) then you may want to consider a direct connection to the HomePlug through a wired connection.Setting up HomePlugsHomePlugs are designed to plug and play so they are very easy to setup. Essentially:This diagram explains how a wired HomePlug network may look:If you have combined Wireless & Wired HomePlugs your setup may look more like this:The posibilities are varied and exciting... If you want to discuss your setup or help others in the Sky community with their setups why not take a look in our ?Sources:*****Hi jbizme,I'm afraid it's not possible to tell as this would depend on your billing date and the date that your box does it's monthly callback.PPV events ordered by phone will usually be added to your account at the point of ordering, however PPV events booked through the remote will be stored on your box until it performs it's next monthly callback then reported back to our system to be processed for billing.If you would like further clarification on this, please our Customer Help team to discuss your account.WellSome areas are good and bad.Sky Fibre 56Mb/19MbC:\Users\Francis>ping gamingdeluxe.co.ukPinging gamingdeluxe.co.uk [188.65.112.252] with 32 bytes of dataReply from 188.65.112.252: bytes=32 time=3ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Ping statistics for 188.65.112.252: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 6ms, Average = 6msC:\Users\Francis>ping multiplaygameservers.comPinging 85.236.100.245 with 32 bytes of dataReply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Ping statistics for 85.236.100.245: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 6ms, Average = 3msASKEDmancladontour1…MemberPosts: 6Registered: ?26-06-2013Pre acceptance requirementsOptionson ?29-06-2013 04:25 PMI am only interested in Sky talk and Broadband (no TV) and also require phone line activation.I've just failed BT credit check so wondered if Sky credit check (don't think they do for TV)?I've tried to do order online all day but address checker won't work, where as it did last night.Replies from Sky staffRe: Pre acceptance requirementsOptionson ?01-07-2013 01:48 PMHi mancladontour119,Thanks for getting in touch about joining up for Sky Talk and Broadband.I can confirm Sky doesn't credit check our customers. Are you still having issues with the availability checker?If you could get back to me I'll be happy to help further.Cheers,JossCommunity CoordinatorRe: Pre acceptance requirementsOptionson ?02-07-2013 05:55 PMHi mancladontour119, thanks for getting in touch.I appreciate what you are saying, however it is worth a try, as the wording above suggests 'Sky may consult credit reference agencies'.CheersJohn-BCommunity CoordinatorRe: Pre acceptance requirementsOptionson ?02-07-2013 06:20 PMHi again mancladontour119, we do not credit check new customers.There may be certain circumstances where we credit check customers, hence the wording from the T&C's, however as far as I am aware we do not.And yes we both work for Sky, you can tell this due to the Sky Logo next to our names.CheersJohn-BCommunity CoordinatorSO... in Summary mancladontour119....You have asked if SKY ran a credit check,And the answer is??Sky dont run credit checks,but they can in "certain circumstances".So an honest answer to your question is that SKY DO run credit checks(but its easier to give a spin on the answer)mancladontour119 the answer is YES.... i dont work for SKY.... i dont have to spin...im just giving the honest answer....strange i can offer an answer what the support cant or wont(again just being honest)Hello Everyone,I come bearing great news!Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,1. Why, when looking at incoming emails and I click on a particular one, do I then have to raise the email up as an overlay to the list?2. Why is there a lack of choice of font style?3.Where is the 'Print' option on emails?4.Why on earth do we have to put up with this inferior system of emailing? Who gave Sky permission to mess with its customers? 5. Why do we keep getting timed out of our session? Surely if we are using our email, we don't want that.Just look at the mayhem that's been caused just as we got over the change by Sky itself. Yahoo is absolutely pathetic. I'm trying to get a decent account somewhere else, but don't quite know where to go now.At best VM is rank rotten, I would never go back to VM, whatever the price increase from sky. I Don't think people will be as willing to go to VM when they realise what channels they'll be missing on VM. VM will also have a price increase in October and alway's have a price increase every April. I wouldn't want my worst enemy to suffer VM.VM constantly advertise their 120 meg broadband, but don't mention that they have a 40 gig download fair usage policy. And A lot of people get really annoyed with VM because of their Indian call centre.AlanHi all,Now i know sky will come back and say that this is a benefit to the customer.Now we all know that it has been announced that sky will be increasing prices, Which i agree with in some aspects due to inflation.However i disagree in the points that i am about to express below....Sky Sports - If you have either Sports 1 or Sports 2 Then there is No change, However if you have dual sports then you pay ?1 extra Per month. not alot if you think about it as a single customer. but as a whole over all the Dual Sport customers and also all the pubs/clubs that have Sky sports that will (maybe) suffer from the pay rise.increase,My recommendation would be to have a increase for the Sport 1/Sport 2 customers of 50p Each and No Changefor dual sport customers,Sky Multiroom & Sky Go Extra - This increase Contradicts itself in my view. You can now get sky go extra for free with multiroom, or for ?5 pm without. (me being honest,with the new charges) I would personally pay the extra ?6 per month to get multioom and twice the viewing with the benefits of sky Go Extra (paying ?11 PM), Than pay ?5 just for sky go Extra alone.With Provider riavalry becoming more of an issue, I would have looked at reducing the cost Multiroom from its current price (Looking at virgin offering an extra box from ?5 PM) And it also looks to me as though sky is supplementing the reduction of sky go vs how my multiroom users are actually using Sky go extra currently (with the login figures) but increasing multiroom to ?11.50.Sky Fibre Broadband -Now i know that havn't increased BB Fibre in this price increase, however sky as a company should look at reducing the price in my view. Currently i could look at moving to BT with my Current package and save. I could get BT infinity 2. and get 76Meg upload speed for ?26 month + Line rental, However Save ?12 Month with Getting BT Sport for Free. With Sky I would have to Pay ?30 PM for Fibre Pro + Line Rental. For the same BT Speed without Traffic Management. However Pay an Extra one off fee of ?15.00, Plus ?12 a motnh For the ability to view the BT Sport Channels. So in view, Anyone would be Financially better with Getting BT for Broadband.I hope that this reaches the heads of sky and they realise the issue that may become upon Them and also any problems they may receiveKind regards to all and i apreciate any feedback that may come my way.ThanksStanthemanThey say professional wrestling is fake… Is it really? I don’t think so. Are the general structures and outcomes of matches pre-arranged? Absolutely, however, for me that is where the fake part starts and ends. But Christopher they wear tights and trunks? So!!! Robin Hood wore tights, cyclists wear lycra onsies, swimmers wear spandex trunks, weightlifters wear lycra singlets. The list goes on so I don’t think that matters.The performer’s requirement to be physically fit is real; the ability to act and react is real. The punishment on a performer’s body is very real and most importantly the reaction from the crowd is always very real. The latter is what I used to enjoy the most and craved every single show I was blessed to be part of. I always wanted to have the biggest reaction. Biggest reaction to my entrance and the moves I performed or had performed on me. When I am approached by families after the show for pictures and autographs there is nothing more gratifying than a young fan stating “you were really good tonight!” and asking if I will be there next time. It puts an extremely big smile on my face and probably rubs my ego a little too when the parents who until then “knew” that pro-wrestling is fake, ask “Do you guys really not get on then?” In that very moment I know that I had them doubting. Is it real?Did any of you see The Wrestler when it was on Sky Movies? I thought it was great and unfortunately for many pro-wrestlers this movie easily could have been their bio-pic and a true example of how tragically real pro-wrestling can be sometimes.I think the grip that pro-wrestling can have is extremely powerful and for the fan that goes to a show or just watches on TV with their friends can disconnect from the “real” world for 3 or 4 hours. Forget about their stresses whatever they are and just enjoy the show. When it’s all said and done that is what pro-wrestling is there to do. Entertain you! Fancy being entertained? Catch the next WWE Pay Per View Extreme Rules shown on Sky Box Office HD (752) and Sky Box Office SD (743) on Sunday, May 19 (Monday morning).For more details visit or stay tuned to weekly episodic show Raw and Smackdown on Sky Sports -Try this: Tools > Internet Options and select the Delete Option under "Browsing History". Then close down IE and then restart it and try again. Google Chrome: Firefox: Tools > Clear Recent History and make sure Browsing & Download History, Cache and Offline Website data is selected. Safari: From your Safari menu bar click Safari > Preferences then select the Advanced tab. Select: Show Develop menu in menu bar Now from the menu bar click Develop > Empty Caches Kindle: Home > web > menu > settings > clear cacheHi,I signed up for Sky Go Extra today.I successfully registered two of the kids iPods but the third refuses to register even though I have a spare slot free.Also, the FAQ. States that while you cannot download items with the app closed, if the device auto locks the download should continue as long as the app is open. However, this is not the case on any of our devices, the download speed drops to 0 and the time disappears when the device is unlocked.I have updated all the iPods to the latest OS and I have uninstalled and reinstalled the app.Please help, heading on holiday soon and would like this sorted before we go to avoid disappointed third kid.Cheers.Thank you I have tried and the standby button returns to green after about two minutes without presseing the sky button.I think the problem is connected to the TV because I have a second tv in the bedroom connected via a tv link [magic eye] and when I switch that tv off and back on the control selects the programs as it should,it's only the main tv which is only a few months old and was doing this from the start and is connected to the sky box that is causing the problem.I should add that the tv link has only been installed a few days and this problem was already there.To recap when the tv is switched on although the chanel last viewed comes on,I cannot select a program by either number or with up and down chanel button,I have to first select the chanel guide on the remote and when the list comes up I get out by pressing backup and from then I can change chanels with the remote,Any more info is most welcome.HiMy wife's iPad was registered first for Sky Go and Sky Sports App. I had both on my iPhone.I then bought a mini iPad and so took Sky Go off iPhone and put it on my mini. Thought we could do same with Sky Sports App, which we now know we can't.The plan is to put the Sky Sports App back on my wife's iPad and me to access it through my iPhone - however we are cautious about doing this because of monthly limits and the fact that my wif'e's iPad doesn't seem to be registered see below.The account shows we only have one device registered for Sky Go - which we assume is my iPad mini, however my wife is still able to access Sky Go despite it saying that only one device is registered.Confused!I have been using Thunderbird for my emails for a long time, and even managed to get the changes done which were needed when Sky.com moved to Yahoo. Although I did end up with 2 inboxes , both with the same name, but the 'new' one worked fine so I left well alone.Last week we changed our Broadband provider and since then my emails have been a nightmare. I could see all my new mails as before, but was having to record my password every single time I logged in. I also had the occasional outgoing mail which failed, not every time, but enough to make it a nuisance. I then found my in and out settings were showing gmail, instead of Sky (might have been my fault as I did set up a new account with Google gmail), although I wouldn't have thought it was change existing settings (or am I being naive).I reset my settings back to the ones I had been using, and since then every time I log into Thunderbird I see the following message:Mail Server *********@ is not an IMAP4 mail server. (didn't want to display my full email name on here)Now I can do nothing at all! No new mails showing and no chance of sending anything out?I am using webmail at the moment to use my email account, but I can't understand why Thunderbird will not workAny suggestions??PenelopedotI'm wondering if you had the problem that I was having, like this below... no program information, and all the channels in a strange order.I realised that this was largely down to internet explorer updating to IE10 as had been running fine up until the update a couple of weeks back. Easily solved with running in 'compatibility mode' and effectively running IE10 as IE9 for that one site.If it's not the issue that you had I hope at least that someone else finds this useful! The pop-out window also suffers the same problem, and in my case was completely blank. Compatibility mode needs to be enabled on this window too.on the 12th of june i ordered the sky unlimited broadband and phone package. it said that the phone would go live on the 27th of june and for the bb i needed to enter the MAC code, so i got this off bt and entered it. it said it was accepted. and bb would be active on the 28th (today) i set up my hub etc today and no internet connection, so plugged mt bt bk in and it sitll works. went on the tracking on mysky and it said that there is a delay with our bb and there trying to fix it, so after speaking to 3 differnt people they said it has now been cancelled wtf why has it been cancelled, if there was a problem with the order why not email me and tell me what the problem was so i can tell them have to sort it or watever! rather than just cancelling it. now i have to ring and reorder my broadband once again and ill be put to the back of the queue and it will be another 2 weeks or more. why do sky do this? why are there orders not going through smoothly anymore?My broadband does not work when the router is connected up the way shown in the set-up guide using the microfilters, however if i connect the grey ASDL cable directly into the socket then the broadband works, but at a very slow speed that makes it almost unusable at times. I have tried to connect it up the proper way several times, using different microfilters but the broadband still does not work. I am not sure what the problem could be and would be grateful for some feedback regarding this issue as not being able to use the microfilters makes the internet speed dire, when testing the speed on speedtest.net on different days at different times, the maximum download speed i got was 0.43 mb/s so I defininetly need to get this connected up properly.HiI have installed the iCloud app and subsequently the cloud profile no problems on my wifes 3GS but when I tried to do the same on my 4S it seemed to crash at the install of profile stage. In her settings I can see the profile "tab" that has appeared but not on mine.I have tried to remove and re-add the iPhone in the app but I cannot get it to force a reinstall of the profile.Please can someone advise how this can be done as presently my phone is not picking up the cloud hotspots when my wife's is doing it fine.....Thanks in advanceStrange problem - we have a series record job set up on the SkyHD to record the Peter Rabbit series on CBeebies for my son. The recording always, every episode, stops with about 60 seconds of programme left. I have added a 1 minute value to the option to extend recording, but this makes no difference.The system registers when the start time changes, no problem with that. But it always cuts out and we never get the last minute. This does not happen on any other recordings. So I can only assume that this particular programme is signalling that it has completed before it actually does?Any suggestions etc? And thank heavens for iPlayer, at least we can get the full episode from there!Hi,I recently upgraded to Fibre, as part of a contract renewal with Sky for TV, Internet and phone. I was advised that, as an existing sky broadband unlimited customer, the upgrade process was quite simple and straightforward. An engineer visit would be required, but they just needed to switch us at the telephone exchange to fibre and then call around to fit a new fibre-compliant faceplate. A new sky wireless router would come in the post too. Just as long as an adult would be at home at the time of the install.Whilst the above points were partially true, there was no mention that the engineer is an Openreach engineer, who would do the above, but also permanently fix a separate fibre modem onto the wall near the master telephone socket. Please note - this is not the Sky Router - that's a separate device, which is a router, but is actually used as a wireless access point. The fibre router apparently cannot be used in any other socket except the master one, so I cannot just rip it off the wall and move it into my home office, which is on the second floor, and run it off there as I did perfectly well with on Broadband. This is a real problem for me, as I have some kit that is only wired connection - Sling Box, All-in-One Printer/Scanner/Copier, SkyHD Box and a PogoPlug personal cloud storage server.Sky mis-advised my about the equipment that would be supplied, how it is set up and said that I did not have to be home, just an adult. I was horrified to see the setup upon returning home, and find that I was left with a system only partly useable for my requirement. I had left my mobile number if the engineer had any questions to call me, but no call came, just the nasty surprise on returning home!I phoned Sky. After 45 minutes of being shoved from pillar to post, I was transferred to the Fibre team (their direct number is 08442 410104 M-F 8am-9pm, Says 8.30am - 6pm) and they said that it was not the first time they had come across people not being given the full picture about what is required for Fibre or the set up, but that the engineer would normally do a data (Ethernet) extension from the Openreach router to another room, so the Sky 'router' could be located there. They booked for an OpenReach engineer to visit me to change the set up to better suit my needs, which was booked for a Saturday afternoon. Low and behold, when time came the engineer called me on my mobile asking where I was - I was a t home. When he asked me to confirm the address, his reply was where is that????? The engineer was up past Telford and I was at home in London - 150 miles away!!!! Somewhere along the line there has been a major mix up on the address, and my job got changed to an address near Telford.The problem is still outstanding, with an engineer booked for next Saturday, but there is a real doubt in my mind that Sky age going to get this resolved satisfactorily. I have been a happy Sky TV, BB and phone customer for years, but have been majorly let down by them over this issue. If they cannot get it sorted, I will cancel the whole lot ?C I was given misinformation, so legally I have the right.I hope that I can come back onto this forum next week and say that it has all been sorted, but must admit I am really not feeling that confident!I am now getting very, very frustrated with Sky!!I'm a brand new customer and when I first joined up I could see my 1st Month's bill and all the sections within the My Account sections in the MySky.com account.For the last 6-8 weeks all I've been getting is the message, "Sorry we cannot access your details at this time, please try again soon".Now despite numerous phone calls to Sky about the problem, nothing has changed, no-one seems to know how to resolve the matter and I can't see if I'm being charged correctly or not!!The last person I spoke to suggested I log into the account from someone elses house and see if that works (good way of getting me off the phone so he doesn't have to take responsibility for the call, eh??? ) and guess what, no it didn't!!I can't see why there isn't a way to simply delete the account from your online services and I reset it up and see if that works, but again, no-one seems to know if this can or can't be done!!All I want to do is check my Account online, why is it so hard for someone to resolve this??At Orange we simply delete the account details, get the customer to reset them up and hey presto their off and running again.Since becoming a customer, I've had problems with all 3 aspects of the service - Interactive TV wouldn't work on JUST the News Channel - again this as yet has not been resolved even though they've sent an engineer round. My Broadband dropped from 8.5mb/s to 1.6mb/s. This took 2 weeks to sort out and involved eventually them admitting there was a problem with the router (which working on the Technical side for Orange ) I already knew when I first rang up because I'd gone through all the necessary tests etc.If this is systematic of the kind of customer "service?" I am likely to get then I can't see me renewing the contract when it comes up at the end of 12 Months!! In fact I think I'm quite within my rights to cancel now due to all the faults I've had in the first 10 weeks!!!Hi Shelz,I am having the same issue, have an ipad 2, have sky go. Mirroring using the ipad 2 and the appletv works for every app i have except the Sky Go app. Hdmi output is not supported the app states. I worked for Apple until recently and made apps as well, you just need to ask your app developers to allow hdmi output for the app, they purposefully turned it off.Seems silly not having the ipad allowed to share, it is the same as a laptop and we can connect that to a TV and stream games so why not an ipad which can just do it wirelessly, less fuss less cables and messThanksHi Paul 1360Would you clarify your explanation. Did you actually get a picture from the Ipad and sound on the TV.I am disabled and my wife bought me an Ipad2 and updated my ipod to ipod touch and an Apple TV box. Really wanted to take the Apple Tv away when we go to a rented cottage in Northumberland and watch sky via the Ipad and Sky Go.I have apple tv connected to my home cinema unit via the hdmi input. Home cinema hdmi Inputs also control tv; sky and blue ray player, sound etc. Like everyone else the sky go app says on the TV " app does not support hdmi output". Even tried putting the hdmi lead from the sky tv box directly into the tv in hdmi port. I get the same response.So I am very interested how you managed to do it as everyone else says the same thing "hdmi not supported on the sky go app".Can you also explain why one cannot see their recorded programs from Sky Go. I use Sky remote a lot from my phone when I am away but don't know how or if it is possible to to view my recorded programs other than switching Sky on at home and going to the "planned" section to see all programs recorded and to be recorded.brockiemandjoppo wrote:It's a great shame that Sky seem to have no intention to enable the HDMI output for Skygo to TV using the Apple digital AV adapter. It would have added some credence to the product,apparently ITVplayer and the Channel 4 dont work either, although I am told that the BBC Iplayer does work. Good job I checked all the forums before making a purchase of a rather expensive cable from Apple. No. That isn't correct.Both the ITV Player and C4 On Demand work fine using HDMI out on the iPad.Sky's apps - Sky Go, Sky Sports News - are the only apps I have that have deliberately disabled HDMI out.Please don't give Sky yet another excuse for this disappointing behaviour...AllYour so right, I am also desperate to plug my Nexus into the big screen and watch content. Equally I know loads of customers have asked for this. Unforthunately the current situation is that Sky, under their existing rights contracts, has to block HDMI out on any devices where they are able go do so. Typically this is mobile and tablets devices...iPad etcBecause of sysadmin rights on PCs and laptops it is not possible to block HDMI, so users of these devices have a get out of jail card free.Everyone at Sky is hoping this changes in the future, but at the moment it is in the hands of the men in suits. If it changes, we will let you all know.I'm having problems when using the download football fixtures using the 'subscribe to webcalendar' for Outlook. I followed the instructions to subscribe to webcal://www1.skysports.com/calendars/football/fixtures/teams/nottinghamforest, and this did indeed load the fixtures to my hotmail calendar. However, when I check the entries in my online Outlook calendar it appears that every fixture which should start at 15:00hrs is showing as starting at 16:00hrs, and every evening fixture which should start at 19:45hrs shows as starting at 20:45. Is there something wrong with the data in the calendar I am subscribing to?Hi!I recently upgraded Silverlight to the latest version and totally lost access to Sky.go. Its taken me three days to fix the problem but I'm finally back and running!Firstly Silverlight refused to uninstall, it said " uninstall pakage missing", I had to download a program from Microsoft to "force uninstal" heres how its done. open notepad and copy following text.:reg delete HKLM\Software\Microsoft\Silverlight /freg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_CLASSES_ROOT\TypeLib\283C8576-0726-4DBC-9609-3F855162009A /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\89F4137D-6C26-4A84-BDB8-2E5A4BB71E00 /frmdir /s /q "%ProgramFiles%\Microsoft Silverlight"rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"Save file to Desktop naming it "CleanSilverlight"Close all applications and run fileThen run file AGAIN.If you have a registry cleaning program run that then re-boot computer.Then install Silverlight version: Version: 5.0.61118.0Voila! fixed!Hello,I just got a Sky+HD box yesterday (Wednesday 3/7/13) - the picture quality is amazing BUT the sound is such a let down.The sound levels seem to change from channel to channel.After looking at this forum I can see everyone has or have had problems with their sound when it comes to Sky+HD, I have change the settings on the TV but the levels are still all over the place.When is the problem with this & how can be fixed? If you don't use the HDMI cable, you will lose the picture quality but if you use the scart cable, the sound levels will go back to normal, is this right?Any help / Information with this would be great.ThanksRobert wrote:Hi Guys,Thanks for your feedback regarding the new Sky Guide at Sky.com, we're unable to replicate some of the issues you are experiencing, can you tell us what browser and version of browser you are using when you experience these problems?Internet Explorer 7.0.5730.13I can't upgrade Internet Explorer at the moment because of potential compatibility issues with the bespoke software I use for work and changes in tab and pop-up behaviour.I also get this message on many pages of your website."Stop Running this Script?A script on this page is causing Internet Explorer to run slowly. If it continues to run your computer may become unresponsive. "Selecting Yes or No in answer to that seems to make no difference to subsequent behaviour.Also on the TV listings page the vertical scrollbar does not work, you can hold it in place while the page loads, but it releases as soon as there is content and reverts to the top. The horizontal scrollbar takes you to midnight, but not beyond. Clicking on a listing gives a dotted circle then a white drop down with photo and text that vanishes after about half a second. Possibly due to one of the changes in behaviour in I.E. that will mean I can't work at home if I upgrade I.E.Programming your remote control to operate your TV1. Find your remote version.To find what version of remote control you have you need to open the batter cover as below and look for a sticker which will say "sky rev, sky+ rev, Sky+HD rev followed by a number which is the version number.2. Program your remote via interactiveAlready know how to progam the remote? Find your code!*If you cannot find a code specific to your Model No. then it is recommended to try all codes under that Manufacturer name as one of them might work.Still stuck?Visit the we will be happy to help!Had a really hard time getting a code for your TV? post it and let the world see! Has your remote recently stopped working?Finally if you find in the future that the voume function has stopped working on your remote or you encounter any problems please follow these steps:If these steps are unsuccessful then please try:it tuck me and long time to switch over to sky and i am glad i did and sins i have move over to sky broad band it has been a lot better than my old broadband as there are more thing you can do with sky broadband as it is very easy to check your account and the thing i like about sky broad band is that i can record a station straight from my computer and i have use sky chat with out any problem at all i would Recommend sky broad band to any body who is looking to change over to an other provider i have all found the HD makes the picture a lot sharper better quality when you are watching any thing keep up the good work skyI was recently switched from Virgin to Sky BB exactly 7 days ago and since then I've been unable to connect to either Xbox Live or PSN. The issue I'm having at the moment is giving me the message "Signing in.. Please wait." and then times out, I've tried alternative DNS settings, opened the DMZ on my router and also made sure uPnP is enabled.I'm well aware a lot of people are having this issue but I have two friends also on Sky who haven't had a single issue using their console with Sky. Can anyone help me please? I'm getting extremely aggrevated not being able to use my service properly after just a week.I've also been through every 'guide' that Sky have, which is just a basic connection to the wireless/wired network which I've already established.[Update] When I'm able to sign into PSN or Xbox Live it connects fine at first, left idle on the dashboard It stays connected as well. The second I try to do something involving the actual connection like syncing trophies attempts to do this until 3% and then instantly signs me out of PSN. It's definitely NOT an issue with Sony or Microsoft as It was fine with Virgin and everyone else I speak to is able to login just fine.An error has occurred. You have been signed out of PlayStation Network (80710723) - If you Google this, you can see just how many people have this problem with Sky.[Update 2]The connection works 100% perfectly when connected using an Ethernet cable, the issue is somewhere within the Sky router settings. I don't wish to use my PS3 with an Ethernet cable as It's inconvient so I'd like to try solve this issue still.Seems a number of people suffering same problem as me.....got Sky router now can't get internet on lap top wirelessly, have to use ethernet cable. PS3 will connect but constantly get kickedoff on-line gaming sites, Blackberry used to quite happily connect to BT hub and give me reliable UMA connection. Since Sky arrived I've gone back to the dark ages. Have had various IT nerds look at it and they've drawn a blank. I see Sky, in their wisdom, won't allow decent routers to be used for Sky Broadband access. Am close to cancelling Sky Broadband subscription unless I can get router username and password that will allow my IT nerd friends to bypass what appears to be duff kit.Only way I've been able to get anything like a decent wireless connection is using the old BT hub and piggybacking that to Sky router using ethernet cable, but even that appears to have stopped working -but it was slower than it should be and looked ugly....so many wires....Any useful help for me, Sky?Your contact centres are impossible to navigate, by the way.....but sure you're not surprised to hear that.....Hi my PC downloads are excellent, but when I download games/updates for my PS3 they are significantly slower.Infact I've spoken to the Sky chat support twice. The first time they "reset/deleted the errors on my line" which imporved speeds a little. Then this evening they made me change channels on my router, which also helped a little.However I'm trying to download a 6GB game, and I'm only half way after 3 hours. This would usually take less than 2 hours for the same ammount of data on my PC. Just to put my worries into context I've got several games ready to download all take up multiple GBs. So I don't want to mess about, I just want to see my PS3 get the normal download speeds my PC gets.I have a feeling sky are restricting the data ro my PS3 for some reason, any help/suggestions?Pity that another channel never helped to fix the issue man+city67 :-( When you say the the phone and the router are at the other end of the room is the Sky+HD box is connected to the telephone as to use the interactive on the box you need a wired connection. If you are getting a download speed of say 3 Mb and you are using Wifi on say 3 devices then that speed is split between the 3 devices so the actual wireless speed would be 1Mb which is no use when your tring to save the world on a ps3. Could you post your router stats by following these stepsplease, open a web browser window (e.g. Internet Explorer/Firefox), enter in the address bar, and press Return. In the login box, enter the username admin and the password sky. Click Maintenance and then Router Status, you will then see a screen which shows your Sky Broadband Access Line (Connection) speeds. so that we can check for any apparent issue and we can then look into this further for you. ThanksWas there any conclusion to this as I am having a problem over the last couple of months where my Nat Type is alternating between Moderate & Strict and online gaming is becoming near impossible. 90% usage of our broadband is gaming so if I can not fix this issue then it comes to the point where I am just wasting money and will have to look in to alternate providers which would be a shame as up to now, Sky Broadband has been fast and efficient.Few details regarding my issue:I have a PS3, connected wirelessly to my sky router (the one that looks like a mini silver sky tv box) I have tried to connect both wired and wirelessly but both make no difference. Other aspects of the internet run fine, I can stream television perfectly. It just no longer likes games. Please help! Upnp is enabled btw.Hi all over the past 2 weeks I've been getting disconnected from the psn a lot, can't play any online games as it only stays connected for around 5/10 min max, I've been with sky for 2.5 years now and never had a problem up till now.....I've try everything to fix this but have had no joy and its doing my head in and now thinking of leaving sky....The error I'm getting is80710102 - IP conflict , PS3 Cannot connect to the router with current IP information - Try rebooting your routerI've reset the router, I've changed the ip for the ps3 to a static one.....The only this I've not done is tryed a new router?I'm connected by wired to any help would be great thanks Paulgo to router>security> services>add custom service. u will need to create a new custom service for each port or port range. give each one a service name so if the port ur gona forward is 443 then name it 443. then select the type tcp or udp or both then enter the start and ending so if ur port ur doing is 443 that needs to go in start and end port.Services - Add Custom Service - PORT FORWARDINGService DefinitionName: 443Type: TCPStart Port: 443Finish Port: 443or if is a range likeServices - Add Custom Service - PORT FORWARDINGService DefinitionName: 3074Type: TCP/UDPStart Port: 3074Finish Port: 3075now complete for all other ports.now we will forward them to the ip that the ps3 uses. so goto Firewall rules and on inbound services click add.in services combo box look for 1 of the services u just createdFirewall Rules - Inbound ServicesService 443Action ALLOW/ALWAYSSend to LAN Server: 192.168.0.? <( here goes the ip ur ps3 is using)WAN Users ANYStart: . . . (leave blank)Finish: . . . (leave blank)Log NEVERnow repeat the steps untill uve done all the ports u only need to do them onceonce all done u should have 6 inbound services now click applyHiI purchased a Sky wireless connector and it arrived on Friday. I connected it to my Sky+HD box and I am only receiving 6 On demand programs, and when turning on my Sky+HD box, and going to the On Demand tab, I see a message saying "to get full on demand service go to sky.com/tvondemand" Also, my On Demand does not currently look like Instead it looks like and This annoys me as I have purcahsed a Wireless connector to receive no advantages to my current sky subscription. I have checked through the network settings and all are "ok", And the lights are lit on the front of the wireless connector. Also I have forced an update to the box, which didn't change anything and I have gone through endless lists of settings and to no avail, nothing has changed.Model Number: R005.053.70.11PVersion Number: 4f3107Manufacturer: SkyPlease could someone help me in resolving this problem. Would be a big help.Thank youHey community,I’ve got a confession to make. It’s about who I am, and maybe about who you are too. I’m not ashamed, although maybe I should be. I’ve been thinking about this for a while and it’ll probably be easier if I just come out and say it…I am a music nerd.“A what?” you ask. I can hear you all collectively squinting at the screen to see if you read that right. I’m a music nerd and a big one at that. Nobody’s more nerdy than me when it comes to music.You may have met people like me in your day to day lives. With my kneejerk responses of“Their older stuff was better”and..“They sold out”I get through the daily grind of music you like vs music I like and hey, if you don’t like ‘Quasi-Australian Proto-Grindcore’ then that’s ok, you “…just don’t get it man”You probably have more important things to worry about than whether the 12-inch mix with the drummer present was better than the single that was produced by the original studio engineer. You are important, smart and busy people with more pressing things to worry about than “Did George ‘Corpsegrinder’ Fischer affect the overall musical direction of Cannibal Corpse or were they headed that way anyway, before he joined the band?”. You aren’t enough of a pedant to spend hours of your time arguing about that sort of thing.I am.Every single year is a quest. A quest to see HOW MUCH MUSIC CAN I SHOVE IN MY EARHOLES given the relatively short 365 day window. Now, you’ll frequently find me rushing from gig to gig, to see these guys and girls and to hopefully come away with a t-shirt and a smile. Between September and November I average about 1.5 shows a week. Usually this is to see two bands per show. The headline act and the support act. Sometimes there’s more, but the formula is usually one less-famous band and then the main act.For me, it’s heavy metal. But there are other nerds like me, ravenously consuming soundwaves across every genre you can imagine. For us, the ‘big hitter’ is the festival. If you can stand the sun, and the rain, and the mud and the smell then you too can see loads of your favourite bands in just a short three day window.So a few times a year, against my better judgement, I perform the sacred ritual that many have performed before me. I begin to pack my bag for the coming onslaught that is… The heavy metal music festival.I can tell you this with confidence. The bag is never quite big enough to hold all the things you think you’ll need for this trip. It’s a three day affair, and the unpredictability of the weather means you have to pack for all seasons but not be fully prepared for any.So in my bag goes the following items:- 8 pairs of socks (I still run out on day 2. I am not sure how)- One pair of jeans (The beautiful thing about the scruffy jeans trend is, I can let the filth really bake into these before people start to notice)- Shorts (as many pairs as I can physically stuff in here. I am going to get these legs out if it kills me.)- Medication (I am carrying a small village pharmacy on my back here. Painkillers, anti-Inflammatory medication, diarrhoea tablets, laxatives, antacids, bandages, antiseptic spray, blister plasters, eye wash, an MRI scanner, a fully staffed A&E ward, etc)- Condoms (In ten years, I have never needed these at a festival, but some sick sense of irrepressible optimism tells me I might need them. I won’t. Not washing for 3 days is its own contraceptive.)- Band T-Shirts (Again, as many as I can stuff into one bag. People need to know that they have a music nerd in town, so the more obscure the shirt the better.)- Sun cream (Ambitious)- After sun (Because if there is ANY sun, I am definitely getting burned. This isn’t up for debate it seems.)- Some way of charging my phone that doesn’t work (I try a new one every year. Solar power, Wind-Up charger, stack of AA batteries ? none successful)- A toilet roll (We all have loo anxiety at festivals, doesn’t matter how many times you’ve gone before. To festivals that is, not to the loo)- Baby wipes (‘The Festival Bath’ as it’s known. A pack of baby wipes. The cheaper the better. Everyone at a festival smells like a combination of beer, sweat, tobacco, wee and freshly cleaned babies. Sort of like an infant Motorhead.)- Some kind of unappetizing food (I always promise I won’t spent a fortune on festival food, and that all I need is about 10 warm Tracker bars to get me through the 3 days. Unrealistic. I am on my feet all day, and by day two my body is insisting that I give the ‘Deep Fried Mountain Dew’ stall a try.)So with this all rammed in my bag, I set out to get to the festival. My most frequently visited festival is Wacken Open Air in Germany, near Hamburg. When trying to do it ‘on the cheap’, this means a 24 hour coach journey, or a few train rides and a ferry ride. All this with your survival gear strapped to your back, unevenly stacked in a way that causes you to walk funny for the entire journey. In later years, I’ve wised up (and gone soft) and started to just fly to Hamburg and do the rest from there, but festival purists (weirdos) will always insist that it’s better to camp, wear the same clothes all week, hunt your own dinner and drink your own urine like some sort of odd Bear Grylls-led exhibition. Don’t believe the hype, you’re in for an uncomfortable weekend, do everything you can to make yourself comfy.So you arrive, and you’re exhausted. Your body is shot from 24 straight hours of lugging, dragging and hiking to get to your destination, your mind is gone because you’ve been hanging out in a new country and everything is new and your brain has to stay alert ALL THE TIME. So you’re exhausted, but you arrived. Your mission is complete. You’re there. You made it kid, good job. As a victory lap, to celebrate your monumental achievement you now have to set up an incredibly complicated tent that has instructions in Italian. Don’t read Italian? WELL TOO BAD SON, START LEARNING!*40 very swear-y minutes later*Somehow, your raw grit carries you through, (Or you just crawl into an unerected tent, pegged out in the field like a monument to your failure as a human being, to try and catch some rest.) and it’s time. You wash your filthy, broken body with 10 or so baby wipes, you patch up your blisters and you trek into the festival ground. The carnival of sound! Lights and activities await you. This is the moment you were waiting for. The fun starts here!But if that doesn’t sound like your cup of tea this summer, you can always just climb out of your comfy double bed (with a memory foam mattress, ooh very flash!), pop into the shower for 10 minutes, towel off and change into some fresh, clean clothes before you pop yourself down on the sofa, maybe have a bag of crisps and switch on where we have coverage from festivals celebrating a variety of genres. I’ll still be out there in the field because I’m a glutton for punishment. But then afterwards, I’ll be there on the sofa too, trying to spot one little music nerd in a crowd of thousands having the time of his life.Hi,I've just noticed while streaming Sky F1 using Sky Go that there are now 5 'signal bars' instead of 4 on the blue bar at the bottom of the page.Can someone explain what bandwidth is required for each of these settings ?Also, for last week's F1 at silverstone i was able to broadcast with 4 bars constantly for the entire programme (11:30am -> 3:30pm) with no buffering or freezing, since the extra bar has been added my window occasionally freezes and reverts back to 2/3 bars.I don't think my broadband is the issue, here's my speedtest result:Any help is appreciated.RegardsHi,Are there any plans to offer TV show recommendations, via the box, with the box learning what we watch?With more and more devices heading this way, is it even a feature being considered, or are our boxes not really powerful enough for this?The reason l ask is, l've just set up my parents TV [Samsung] which has S Recommendation, when l saw this feature, l assumed it would be tied to the Freeview side, but to my surprise it does learn and control the Sky Box.It would be nice to see this kind of feature through the STB.Thanks.Hi.There are several reasons why you might not have the updated firmware, it could be that it has not been plugged in long enough, or maybe you turn the stb off at night at the mains socket. There are also conditions Sky use for updating to ensure you are not disturbed in your viewing. These can includeupdateonly if the stb is in standby mode, and they can target updates to card id's, groups of card's, types of stb and geographical areas (although I dont think they use the geographical informaion i this way)If it has not downloaded over night (you can check by pressing TV Guide > Red to see if there are preview images) then you can perform a forced download which is normally performed when the stb is initially installed.To do a forced download, turn the stb off at the mains, press the backup button and hold it down while you turn the power on again. Keep the backup button pressed until all the lamps on the font panel light and you see a message on the TV indicating the system is being updated and not to remove power for10 minutes.However do not be too concerned if you still do not have Anytime+ as at launch, there were only two types of STB enabled (not including Thomson but that's another story )To the service not being available in your area, if you have Sky Broadband, then it is available in your area.And finally, youroriginal Anytime serviceis unaffected. There are several threads on this butanything you download is in Standard Definition.If you have the HD package, thenthe programs pushed to you (Anytime) will remain in HD if available.I'm starting to think that the quickest way to sort out a problem with Sky is through the old-fashioned snail mail. They don't reply to e-mails, the live chat option is never working and the phone lines should adopt the song by Blondie- "You Keep Me Hanging On The Telephone" with the added line of "At a Very High Cost". Frustrated is not the word at this moment SKY - PULL YOUR FINGERS OUT and do something for your CUSTOMERS for once rather than for your Bank Accounts. And just to top it off they are going to hike their prices up by another up to 10% in September for WHAT ??? . Football rights maybe - What about those who don't subscribe to Sports ( For which i do - until I can get them to cancel my contract), which is proving very hard to do. Didn't get this when I wanted to upgrade my subscription, I was treated like royalty then, Keep up the good work Sky and remember " The Bigger They Are The Harder They Fall"11954 H 27.5 2/3In the GHz bit type 11954In the Polaisation one change it to a H by press the right arrow on your remoteIn the Symbol Rate (Mbaud) make sure it is 27.5, if it isn't use the the left or right arrows on the remote.In the FEC on amke sure it is 2/3 and use the left or right arrows on the remote to change it if needs be.When you have done this press the yellow button to find the channels, then highlight the station you want to save and press the yellow button to store it. Job Done.Your new channel(s) will be in the "Other Channels" section.This looks like it could be a big one. It has broken viewership records for Showtime in the US.Could it be the next Dexter??"Set in the sprawling mecca of the rich and famous, Ray Donovan stars Emmy? and Golden Globe? award nomineeLiev Schreiberin his first lead television role as LA’s best professional fixer. Ray is the man called in to make the city’s celebrities’, superstar athletes’, and business moguls’ most complicated and combustible situations go away. This powerful drama unfolds when his father, Mickey Donovan (Oscar? winnerJon Voight), is unexpectedly released from prison, setting off a chain of events that shakes the Donovan family to its core.Ray workswith two associates ? the imposing Avi(Steven Bauer) and laconic, hardboiled Lena (Katherine Moenning). Most of Ray’s work is for Goodman/Drexler, the most powerful law firm in town led by his confidante and mentor Ezra Goodman (Elliott Gould), and his partner, Lee Drexler (Peter Jacobson).The only problems he can’t fix are those involving his own damaged South Boston family. Ray’s brother Bunchy (Dash Mihok) was abused by a priest and now can’t stay sober; his brother Terry (Eddie Marsan) was left in the boxing ring too long and developed Parkinson’s; while they are haunted by the memory of their little sister, who committed suicide when she was a teenager. Additionally, his wife Abby (Paula Malcomson) is still adjusting to their west coast, suburban life while raising their two children, Bridget (Kerris Dorsey) and Conor (Devon Bagby).Two-time Oscar? nominee and Emmy? and Golden Globe? winnerJames Woodswill also appear in a recurring role asPatrick ‘Sully’ Sullivan, who has a complicated history with the Donovan family, whileRosanna Arquettewill guest star as Linda, a former starlet who befriends Ray’s father Mickey."Well I've just read through this topic and apart from one or two somewhat hollow apologies no real answers have been given as to the cause and solution to Sky's sub-titling.Words like endeavour mean nothing and are simply excuses.I've not noticed the BBC and ITV and even Channels 4 & 5 having the same problems, surely Sky prides itself on it's technology and leads with many new technological advancements, sub-title is not new and requires no technological advancements that I'm aware of it should be bread and butter to Sky.There should be no need for saying we try to put subtitles on Premiers and repeats they should be on every programme where they exist and has has been shown in virtually all examples given they do exist.I don't want excuses I want sub-titles, I pay a full rate to have access to all Sky's programmes when in reality I probably have access to less than half and what makes it worse is I don't know which half because you are so inconsistent and totally unreliable.These even affects the rest of my family as they can only watch programmes with sub-titles.I go back to my first post when I say it's obvious that Sky do not care about sub-titling and put out a few programmes with sub-titles to make it look like they mean it but they don't.Please don't respond, whoevers turn it is with a patronising apology and limp suggestion that your technical team are looking at it.Post a reply when you're able to say 'good news sub-titling will now be on every programme directly broadcast in the name of Sky and it will be a rare occurance if they are missing or running incorrectly".I wont hold my breath.RegardsdavieGPS - seriously one can't use the word d a m n!sorry not to reply straight away but we have been on holiday. I don't really understand all this about archiving. Basicallya fewe-mails were put into folders and they were copied across together with all of my sent e-mails. I never did anything with the other e-mails - they were just in the 'in-box' and I have never altered any settings since the Sky e-mail account was set up. I now particularly need an e-mail from 18 months ago for legal purposes. Some people seem to have had their e-mails moved across and I have been waiting for a personal message to ask permission to do this for me (as reported in this forum many pages back). I cannot copy them forward individually as there are about 16,000 of them and I need to see where they came from - if I copy them forward it will look like they came from me. Please can you help as soon as possible as my solicitor is awaiting my response as to the contents of this e-mail.Hi ByeBye+yahoo welcome to the forum, sorry you're having problems, it's all really frustrating isn't it, I think you might find though that a lot of us have had our issues resolved, there are less posts being made now, that to me means people are getting the help they needed and may well have had everything sorted out , lots of us have been posting since the start of April, and boy were there loads of posts and new members signing up, the fact that there are less posts would suggest to me that most members are getting the help they need, due to the extremely high number of posts it will take the teams a wee while to get through each post, get the right help to the right people then get there problems sorted, it took around 3 weeks of me popping in and making posts, thing is though, the staff themselves at the start hadn't a clue how to get this mess cleaned up, a mess the staff themselves didn't create, please give the information needed to the staff and bare with them whilst they do what they can for you, I am happy now that my emails are all where they should be and they're staying there, I'm still missing 12 days worth of emails, who knows where they went, but, if they were important the sender would have contacted me again, so, I'm fine with having lost this 12 days worth of emails as now I have everything running as it should, try to be patientHi Adzha and welcome to the forum so you can still access these emails by going through the link to the old Google server ?? so they haven't gone completely, which is great news, like you I had 1000s of old emails which didn't migrate over, this was a problem that hadn't been anticipated by Sky, along with the other hiccups that have been caused. Is your Yahoo mail working ok though, nothing being trashed ?? nothing being deleted?? and all your settings are right ??? when you access your emails do you do it via sky.com ?? or do you use an emails client such as outlook express ??? I'm only asking these questions as the team will ask the same things, so, we can have all the info ready for them The n umber of posts being made regarding problems like this has almost come to and end, phew !!! the staff here on the forum are getting through posts and getting the right help to members, so, if you can be patient they will get to you toook so i have received a message from the (un)help(ful) yahoo mail team.i will copy and paste below.Hi beccibaxter1,Sorry for the delay in replying to your message.We can arrange for the All Mail folder to be remigrated for you however please note that if this fails to bring over the missing emails, it means that there has been no issue with your account during the email migration to Sky Yahoo! Mail. Can you let me know if you would like me to organise this for you?Thanks,Anneseriously???so if the emails (that they have lost, i had everything set to show) dont come across theni have had no issue with my account since the migration. REALLY? how about the fact that i could not access my email for an entire month, how about that even though the old mail no longer receives emails, im still having emails come through on the google server, how about the fact that i have been telling sky since the 4th of april that my emails are missing but they were there on the 3rd of april. did they just vanish? no they did not....according to the gentleman i spoke to today at sky (on the phone) he said that all my emails had been migrated already and if they are not now there then SKY might have accidently deleted them.so Anne......tell me again i have had no problems with the migration.and for the record......they have still havent re-migrated them.sorry not to reply straight away but we have been on holiday. I don't really understand all this about archiving. Basicallya fewe-mails were put into folders and they were copied across together with all of my sent e-mails. I never did anything with the other e-mails - they were just in the 'in-box' and I have never altered any settings since the Sky e-mail account was set up. I now particularly need an e-mail from 18 months ago for legal purposes. Some people seem to have had their e-mails moved across and I have been waiting for a personal message to ask permission to do this for me (as reported in this forum many pages back). I cannot copy them forward individually as there are about 16,000 of them and I need to see where they came from - if I copy them forward it will look like they came from me. Please can you help as soon as possible as my solicitor is awaiting my response as to the contents of this e-mail.diane.s wrote:Hi all, can I ask, have any of you tried the mail fetch option ??? a gmail account needs to be set up 1st, it's pretty easy to set up and if you have a smaller amount of old emails sitting on the old server then it may be an option to try out ??? and yes I know, it still doesn't get your emails into your Yahoo mail, I'm just thinking that the representatives contacting members are having to do this person by person and it could take a while to get through every single post, every single problema and every single member, having a go with the mail fetch wont affect anything Sky may do for you ( that I'm aware of ) and may be a way for your problems to be resolved sooner, when I set up mail fetch it was going fine until it got to around 7000, yeah, slag me off for holding onto so many emails haha , but, it was working, if you have a lot less than say I did, 13000+ then a wee atempt at mail fetch might get you there quicker, if anyone needs any help setting this function up give me a shout, even though I now have my emails I'll still be popping in to see if I can offer any kind of helpWell Sky, thanks very much!! It looks like you've now stopped the only solution which seemed to work from working... You now know that there is an alternative solution to forwarding every individual email to yourself so get this sorted once and for all and PLEASE ALLOW ACCESS TO THE SKY GMAIL IMAP/POP SERVERS AGAIN!!HI guys and gals, I know how all of you are feeling, and yes, it is one major pain in the butt !!! it's stresses that none of us need, but, try to remember it is also stresses that the staff at Sky didn't need either, they all thought the transfer was going to go relatively smoothly, I don't think any of the staff could have predicted a major disatster like this one, you need to remember that the information they pass on to us is information they have had passed on to them, yes, it has all gone on too long, but, as you may appreciate, there are 1000s of posts here by members and who knows how many customers on the phones, I have all my emails in my inbox now, with a few extras from somewhere too haha most likely previously deleted mail, the staff will get to everyone, it will take time, time you'll all feel you can't give as you have given enough as it is, but, it will all hopefully be resolved in the end, fingers crossed like I said, I have all my mail now, and it took less than the 72 hours they as you to give it, I've had problems with my emails since the end of last year, then there was this latest boo boo, I now have no broadband either, it's so funny, my emails all go inot my inbox then my broadband throws a wobbly and then just dies !!! as they say, bad luck comes in thress, I'm hoping this is the last run of it for me, thing is though, I can still laugh about it all, thankfully, otherwise the wee men in white coats would have found me in the corner of the room in need of a straight jacket !!! I know a lot of you have really important information in your emails, the staff want you to have those emails, so, be a wee bit more patient and let the staff contact you and see if they can sort it out for you all wishing you all good luck and hope you all get there in the end I best give back my eldest boys friends phone, using it as a router so I can quickly get online, we all depend way too much on the internet don't we ????I decideded to switch early from O2 to Sky, lured by the offer of "free" broadband for 12 months provided I took my phone line from Sky. All this arranged by phone ( the web site refused to recognise the offer code).After my welcome letter said I would be paying ?10 p.m., I queried this and was assured that I'd pay only ?14.50 (plus phone charges).So, when checking my first bill I was a bit surprised to see "Supplement for not having Sky TV ?2.50". At no time before was TV or surcharge even mentioned. Patently this is not free broadband and the offer seems clearly fraudulent.After about half an hour on the phone I hope to have resolved this - the latest email says"I'm writing to confirm that you have agreed to take up our fantastic 12 Months Free Supplement For Not Having DTV With BB Unlimited (Recontract)"Since this a recontract with a "Free Supplement" I shall wait to see if the free broadband still applies as well.When retrieving previous bills I have noticed that there is a "Payment Recieved" credit with a date LATER than the actual date of the statement. Now, how can a bill show credits or debits that have not even taken place yet?. I guess the answer is simple. The online bill that I retrieved from "My previous bills" must get ammended by sky when the payment is made. This is a very strange practise I think becuase you should be able to view a statement EXACTLY AS IT WAS ISSUED on the date on which it was issued. It is a concern that sky will ammend records after the fact, even though in this case its crediting my account, its still a concern. As an example, my statement dated 31st of January 2013 shows an Account Balance of 0.00 at the end of the bill, but on 31st of January my account balance was not 0.00. In summary, account statements should only show transactions up to the current date, not beyond it.ThanksHi,I'm hoping that Sky do actually care what their customers want as I have FTTC being enabled in my area within the next three months and to be honest I really don't want to have to shift to BT (or another fibre provider) just to get decent speeds. If pushed I will have to.I know you guys have asked about Fibre based connections in the past and there was meant to have been some form of trial running but since then you have been really quiet and I can't believe you haven't lost consumers to other ISPs due to Sky not telling anyone when or if you plan to offer the service.So, please Sky just tell us when and that will suffice. If it's six months, twelve monthsaway then I'll be OK with that, what I'm not ok with is no information whatsoever as most people will perceive that as "no plans" and will just leave anyway.Thanks,NeilHello,my broadband was working fine until a week ago. I am on sky talk package for telephone but talktalk for broadband.I was getting approx 6 mb/s but all of a sudden it has dropped to 0.1mb/s and remained at this for over a week now. Thereis no work going on in the exchange (Kilrea, NI).I have followed all instructions and talktalk have said its a line fault and is thus skys problem. The phone seems fine when connected on its own but when connected with filters (i have tried a few)i can't make phone calls. Even with just the router connected to the main telephone socket (test socket) i get 0.1 mb/s speeds (megabit/sec, not byte).Is there a way to get this problem sorted without a long an possibly expensive phone chat? Possibly via email? Similar problems here have turned out to be line faults - nothing has changed here with the wiring etc.Thanks for any help you may be able to provide.The On Demand October Preview is trailing the "Complete Bond Boxset". It seems to suggest they will all be available at the same time for some time to come. Just had a look at the listings on 303 Sky Movies Showcase which on Friday afternoon will presumably just get renamed. The titles to be shown are in the EPG up until a week's time and the TV websites like Digiguide have the listings for many weeks to come. I can't see any particular order to the showings so if a full boxset does become available at least you will have the option of watching in your own order.MAY I ASK WHAT EXACTLY DO YOU MEAN BY I DO NOT LIVE IN A COUNTRY WHERE DATA PROTECTION APPLIES?You have stated that you live in the south of Ireland, I have been talking about the UK data protection act therefore you live in a country where it does not apply. Believe it or not I was actually using it as a mitigating factor for you, after all why should you know the data protection laws of a country you do not live in. Of course there does not appear to be any mitigating circumstances for your online persona (sadly)INCORRECT IF YOU HAD OF READ MY POST CLEAR ENOUGH I SAID I WORK FOR A PROVIDER DOWN SOUTH MY COMPANY IS OUTSOURCED AND WE ARE BASED IN BELFAST, NORTHERN IRELAND AND YES IT IS U.K. AND YES WE DO STILL HAVE DATA PROTECTION GUIDELINES TO FOLLOW EVEN THOUGH PROVIDER IS DOWN SOUTH DATA PROTECTION IS STILL A MUST DO FOR ALL COMPANYS IN IRELAND SO IT DOES EXIST. THERES SOME KNOWLEDGE FOR YOUR DISSERTATION.what makes you a doctor a sheet of paper on computer science? (laughable)Actually a 383 page, 68000 word dissertation that took 3 years to research. Thanks for asking!WOW! AS WITH EVERYTHING IN THESE COUNTRIES CLASSING PEOPLE A DOCTORS WHEN CLEARLY THEY ARE NOT YOU SEE I CONSIDER A DOCTOR TO A PERSON OF GREATNESS SOMEONE WHO HELPS PEOPLE OR CONTRABUTES TO OUR WORLD AND OUR WAY OF LIKE I.E. A ACTUAL HOSPITAL AND GP DOCTOR, DENTIST, SCIENTIST NOT COMPUTER SCIENTIST NOW THOSE PROFESSIONALS DESERVE THE TITLE DOCTOR AND IM SORRY FOR SAYING A SHEET OF PAPER WHEN IT WAS ACTUALLY 383 SHEETS OF PAPER AND 3 YEARS WASTED.as for your saying on data protection why dont you try me on the subject then smithy I do not know why you would feel your more knowledgeable on the subject have you seen anything I have written to be incorrect?To be honest there is only so much of your aggressive rambling that I could cope with so I haven't read everything that you have said to other posters. I think you will find that I never stated that you said anything that is incorrect I was in fact pointing out that the points I made were perfectly correct despite your protestations. I actaully do not think that your arguements are particularly well constructed, I quoted Sky's own data protection guidelines you seem to think that putting SIMPLES after someting makes it a fact.NO I SAY SIMPLES BECAUSE IT REALLY IS A SIMPLE GUIDELINE CONSTRUED BY ALL PROVIDERSTo be honest there is only so much of your aggressive rambling that I could cope with<<<<<<< IF YOU TEASE A TIGER YOU GET BIT.IN OTHER WORDS IF PEOPLE BE AGGRESSIVE THEN EXPECT IT TO BE RETURNED BUT UNFORTUNATELY THE 1'S THEY ARE DOING IT TO IS WANTING TO KEEP THEIR JOB SO THEY OBVIOUSLY CANT DEFEND THEMSELVES NOW CAN THEY.in your theory or your password when you call sky when you call them they still ask for dpa when they call you they must ask for dpa in case you phone has been lost stolen or not the account holder this was all provided to you when you signed up check your terms and condition and review sky's policy before you wish to change them before you accept them on your registration THAT MY FRIEND IS STATING THE OBVIOUS CLEARLY!Nobody is complaining about having to prove their identity, what we are stating is that the current way Sky does it leaves vunerable people open to exploitation by fraudsters. We are simply asking why Sky does not only ask for a random part of the password as this will prove their identity whilst still being secure.FUNNY BECAUSE I WAS ON VIRGIN MEDIA WEBSITE TODAY ABOUT SIGNING UP AND GUESS WHAT IT SAYS ON THEIR APPLICATION FORM PLEASE ENTER A TELEPHONE PASSWORD YOU WILL NEED THIS FOR WHEN ON THE TELEPHONE WITH VIRGIN WOW IT DID NOT SAY DONT WORRY YOU WILL ONLY BE ASKED FOR A FEW DIGITS FROM THIS.SKY are following their own procedures which where given to everyone on their application so that they would agree or not take the service if they disagree to change a whole policy over a few members would be ridiculous and unethical again why agree to the policy to then disagree and try to change it?First up a terms and conditions do not override legal obligations so it does not matter what they say, Sky still have rules they have to ad hear to. Such as making sure that the information held is up-to-date (opt in or out of marketing for example) and that personal data is held securely. We are simply stating that the way they are operating could be made more secure.AH YOU SEE BUT THE TERMS AND CONDITIONS STATE TO YOU THE LEGAL OBLIGATIONS WHEN TAKING OUT THEIR SERVICE NO ONE SAID IT OVER RIDES ANY LEGISLATION AUTHORITY S POLICY'S IT SIMPLY ADHERES TO THEM AND ASK ALL CUSTOMERS TO READ AND ENSURE YOU UNDERSTAND THEM BEFORE COMMITTING YOURSELF TO THEIR SERVICE.I THINK THAT SUMS IT UP!.Hi Tricia,Thanks for the reply, however I have to disagree with it. A link I will be drawing information from in this reply is:It is great that you have been contacted by Sky and only been required to provide a few characters of your pasword. However, as this thread has shown this is not the case for many including myself. I would like to look at points 2 and 5 from skys framework data protection policy (link above) namelyNow banks, which hold far more vital personal detail about us than sky, only require you to provide them with random characters from your password. This is true whether you ring them or they ring you, why then does sky require the entire thing?How is it secure deliberately setting up a scheme which asks users to give their full password to someone they don't know, who they did not contact without that person offering any form of proof as to who they work for?Then we come onto the issue of ticking the marketing settings, which multiple people have said do not actually stop the calls or in fact change anything (I havenot actually changed my settings as I only ever get missed calls but from the responses it is clear that something is not quite right). I draw your attention to:As I know a favourite excuse tends to be that they simply haven't updated the databases yet.Finally, there is the issue that I personally am having with Sky. Not necessarily in the overarching context of this thread but definitely in the scope of data protection where I wanted to leave sky but was promised 12 months free HD+ subscription only to find now that you are trying to charge me for it which I feel breaks rules 1 and 3. This may well be a seperate thread in the next few days depending upon the response I recieve.I also note that it states that as of 2009/10 it aims to ensure that all staff have basic-level data protection training. Now in the LiveChat (when it actually worked!) and I posed data protection issues to the member of staff they had no idea what I was talking about. This either means that Sky has falied to provide this training or that LiveChat is not staffed by Sky employees but has been outsourced to another company. There is nothing with this outsourcing per say but the staff using it should not then pretend to be part of Sky and it might break rule 5 about providing our data to third party companies.These are Sky's own rules, based on the data protection act, that are being broken as far as I can see. In fact I sent an e-mail to dpoffice@bskyb.com about some similar data protection issues and recieved no response other than the automated one thanking me for contacting them.Hi chelsea12,Thanks for your reply. I cannot update anything on my account. I have checked the preferences but when I try to save them, I get an error message saying it cannot be saved.It shouldn't matter though - once a customer tells a company they do not want calls, they should stop immediately. I have worked in this business myself & know the rules inside out.I have now reported Sky to the TPS Service as there is obviously a huge problem here. The whole service is ludicrous to say the least.I spent over an hour on Sky Chat last night trying to get the calls stopped. After a long discussion I was assured by a member of staff that they would deal with my request & I would not receive any further calls. When I pressed the person for more details (who will update the database, when will the calls stop, etc), I was put on to a supervisor. This supervisor then told me that what the previous person had said was a load of rubbish!He demanded to know my address which I didn't want to give out. He said the only way he could find my details was with my address. He had my full name & mobile number! I write databases for a living. It is extremely easy to find a record with the information I supplied. He even had my old account number! When I refused to give my address he said he couldn't help me!I do not trust anyone at Sky. When I first signed up I was promised all sorts of things that never materialised. When I complained I was told nothing could be done as it was an agent who sold the package, not Sky!! The whole company is laughable & run by a bunch of crooks.They obviously think it is alright to tell a pack of lies to get your business then turn a deaf ear when you complain. When you leave, they bombard you with unprofessional, incompetent calls to try to get your custom back!An absolute utter pathetic joke!!! I take great delight in telling EVERYONE I KNOW to avoid Sky like the plague.Sorry MikeD26 but it isn't quite as simple as you suggest.I left Sky because of very poor cutomer service & complete lies when initially sold the package.The marketing calls started AFTER I left Sky. Every time I received a call I asked the agent to remove my details from their database. Every single time they said they would. This NEVER happened. I do know the TPS laws - my phone number is registered. They had no right to phone me anyway but when I specifically instruct them not to, they are particularly in the wrong.I am not too lazy to change my marketing preferences - when I tried to (on numerous occasions) I received an error message. When I contacted Customer Services I was told it was sorted. The calls continued.When I called Customer Services again I was told that the previous person I spoke to had got it wrong, they couldn't do anything without certain information. I didn't want to give out any more information because we all know what happened last time I did. I expressed surprise that they couldn't find my details when I was a customer less than 12 months ago. On giving my account number they found my details & stopped the calls.Except they didn't. The calls have continued & I'm still getting them on Bank Holidays & weekend evenings! How polite! As a result of complaining on this forum I received a private message. Once again I was asked for my personal details. When I quoted my account number I was told this was insufficient. So why was I told it WAS sufficient before & why was I told (for approximately the 10th time) that the calls would be stopped?I have reported the company to the TPS Service. They agree that these calls are a nuisance & in breach of the rules & they have opened an investigation. And yes, I do know the rules as I used to work in a similar company myself. I was involved in the software that presented phone number to agents & the lengths we had to go through to check people were not enrolled in the TPS Service was ridiculous but necessary.If you type the phone number of the Sky Marketing team into Google, just count up how many complaints there are. Literally tens of thousands, if not more. Are you saying that everyone is being unfair & ridiculous & lazy?Do you work for Sky?Well again fingerslily you have conflicting detail you say you ticked the box on sky registration which is to recieve marketing calls not to opt out but you have also stated that you have tried to change that and get an error code which conflicts that you checked marketing previous in the 1st place on your registration.but again if your have entered maybe a competition only that asks if you would to be contacted by selected 3rd parties then you have opted into marketing.<br><br>whether you are part of tps or not this has nothing to do with the fact that you have opted into marketing and only want to opt out after recieving the call which in turn is to late.<br><br>from what youve said if conflicting detail is the truth them im lying.<br><br>Oh and no calls have to be made to ask anyone if the have opted into marketing or not as this is recorded on the form that you filled in and if you opt in your placed into a seperate pile because they can sell your details to 3rd partys like sky.<br><br>I think you need to go and have a good long hard think about what is the truth in your case and stop giving conflicting detail and wonder why I side with sky considering and tracie did not side with us she said that we where being honest and helpful which I choose to do because the sky reps have to be nice for the sake of their job but because someones doing their job doesnt give people the right to bully them all because they didnt opt out of marketing and then recieve a marketing call and get <REMOVE> of with it.<br><br>my advice look and read closely at marketing preferences on the forms and tick them IF they ask you to for opt out.<br><br>swordfish sky can be fined large amounts but thats if they are breaking the law but 2 calls in 1 day are not the law states that they CAN NOT call you more than 3 times in 1 day and this is based on you not answering. But you also need evidence and proof records to even start this off and an unanswered calls doesnt mean it was one team trying to sell.<br><br>now there you go again shame on sky because they are an equal opertunity employer open to all races of life regardless off religion personally I say kudos to sky for giving people in unwealthy countries an opertunity to provide for the better to their familystps have then opened up an investigation based on what you have said only but what you fail to notice is that sky will hand them a copy of your registration wether it be a recorded call or online form and when they see you opted into marketing and that sky where right to call you what happens then, you take a case up against tps saying your on sky's side makes no sense you clearly have not got one ounce of sense as to wether you opted in or out of marketing one minute your 100% sure that you ticked the box then when i said you tick to opt in you all of a sudden then changed it to you left boxes unchecked <REMOVED>MikeD26: I may have said 'ticked' when I meant 'unticked' or vice-versa but the whole point I was making was that I had opted not to receive marketing calls. That is the whole point here.now come on if you mean something you type it i mean spelling mistakes sure it can happen but leaving out the important part is no mistake.Break it down so you understand-"ticked" or "unticked" leaving out the the "un".Are you seriously saying that the huge numbers of people complaining are ALL in the wrong? <REMOVED>I would not consider 8 pages to be a huge amount, and i cant say they are all wrong but i can say alot probably dont understand the marketing preferences kinda like you lot.if sky offered me a job i probably would take it to specially if it was doing this.Just for your information, the TPS have agreed that Sky were in the wrong & have opened up a case to investigate further. Something that Sky have since confirmed to me. Am I still in the wrong?based on information that you gave them only <REMOVED> and see if you still get as far as the investigation. this seems to be where you are failing alot lily understanding the comcept that everything you seem to say is based on <REMOVED> or lack of knowledge on what you have done for marketing to take place.il put them in order to make it easy for you.1- 1st you ticked the boxes then it was unticked and 100% sure you opted out of marketing2- apparently understood how tps actually operates and when showin how they operate still indenial that its the truth.3- everything you have said in 1 post conflicted the words of the previous post you wrote, except in 1 case where they were both in the same post.4- you claim to have more knowledge than me on how the system works yet im the 1 telling you exactly how it works and each time you call me wrong i then prove you wrong with your own methods ie. tps - you say every company must call them to see if you are registered before marketing calls take place -FALSE= as showin on the tps site itself that if you opt into marketing then you yourself override everything the tps helps with meaning they can not help because you made the choice.i hope this helps you in some way - please if any of it is difficult to understand please let me know <REMOVED>THANK YOU AND GOODNIGHTMAY I ASK WHAT EXACTLY DO YOU MEAN BY I DO NOT LIVE IN A COUNTRY WHERE DATA PROTECTION APPLIES?You have stated that you live in the south of Ireland, I have been talking about the UK data protection act therefore you live in a country where it does not apply. Believe it or not I was actually using it as a mitigating factor for you, after all why should you know the data protection laws of a country you do not live in. Of course there does not appear to be any mitigating circumstances for your online persona (sadly)INCORRECT IF YOU HAD OF READ MY POST CLEAR ENOUGH I SAID I WORK FOR A PROVIDER DOWN SOUTH MY COMPANY IS OUTSOURCED AND WE ARE BASED IN BELFAST, NORTHERN IRELAND AND YES IT IS U.K. AND YES WE DO STILL HAVE DATA PROTECTION GUIDELINES TO FOLLOW EVEN THOUGH PROVIDER IS DOWN SOUTH DATA PROTECTION IS STILL A MUST DO FOR ALL COMPANYS IN IRELAND SO IT DOES EXIST. THERES SOME KNOWLEDGE FOR YOUR DISSERTATION.what makes you a doctor a sheet of paper on computer science? (laughable)Actually a 383 page, 68000 word dissertation that took 3 years to research. Thanks for asking!WOW! AS WITH EVERYTHING IN THESE COUNTRIES CLASSING PEOPLE A DOCTORS WHEN CLEARLY THEY ARE NOT YOU SEE I CONSIDER A DOCTOR TO A PERSON OF GREATNESS SOMEONE WHO HELPS PEOPLE OR CONTRABUTES TO OUR WORLD AND OUR WAY OF LIKE I.E. A ACTUAL HOSPITAL AND GP DOCTOR, DENTIST, SCIENTIST NOT COMPUTER SCIENTIST NOW THOSE PROFESSIONALS DESERVE THE TITLE DOCTOR AND IM SORRY FOR SAYING A SHEET OF PAPER WHEN IT WAS ACTUALLY 383 SHEETS OF PAPER AND 3 YEARS WASTED.as for your saying on data protection why dont you try me on the subject then smithy I do not know why you would feel your more knowledgeable on the subject have you seen anything I have written to be incorrect?To be honest there is only so much of your aggressive rambling that I could cope with so I haven't read everything that you have said to other posters. I think you will find that I never stated that you said anything that is incorrect I was in fact pointing out that the points I made were perfectly correct despite your protestations. I actaully do not think that your arguements are particularly well constructed, I quoted Sky's own data protection guidelines you seem to think that putting SIMPLES after someting makes it a fact.NO I SAY SIMPLES BECAUSE IT REALLY IS A SIMPLE GUIDELINE CONSTRUED BY ALL PROVIDERSTo be honest there is only so much of your aggressive rambling that I could cope with<<<<<<< IF YOU TEASE A TIGER YOU GET BIT.IN OTHER WORDS IF PEOPLE BE AGGRESSIVE THEN EXPECT IT TO BE RETURNED BUT UNFORTUNATELY THE 1'S THEY ARE DOING IT TO IS WANTING TO KEEP THEIR JOB SO THEY OBVIOUSLY CANT DEFEND THEMSELVES NOW CAN THEY.in your theory or your password when you call sky when you call them they still ask for dpa when they call you they must ask for dpa in case you phone has been lost stolen or not the account holder this was all provided to you when you signed up check your terms and condition and review sky's policy before you wish to change them before you accept them on your registration THAT MY FRIEND IS STATING THE OBVIOUS CLEARLY!Nobody is complaining about having to prove their identity, what we are stating is that the current way Sky does it leaves vunerable people open to exploitation by fraudsters. We are simply asking why Sky does not only ask for a random part of the password as this will prove their identity whilst still being secure.FUNNY BECAUSE I WAS ON VIRGIN MEDIA WEBSITE TODAY ABOUT SIGNING UP AND GUESS WHAT IT SAYS ON THEIR APPLICATION FORM PLEASE ENTER A TELEPHONE PASSWORD YOU WILL NEED THIS FOR WHEN ON THE TELEPHONE WITH VIRGIN WOW IT DID NOT SAY DONT WORRY YOU WILL ONLY BE ASKED FOR A FEW DIGITS FROM THIS.SKY are following their own procedures which where given to everyone on their application so that they would agree or not take the service if they disagree to change a whole policy over a few members would be ridiculous and unethical again why agree to the policy to then disagree and try to change it?First up a terms and conditions do not override legal obligations so it does not matter what they say, Sky still have rules they have to ad hear to. Such as making sure that the information held is up-to-date (opt in or out of marketing for example) and that personal data is held securely. We are simply stating that the way they are operating could be made more secure.AH YOU SEE BUT THE TERMS AND CONDITIONS STATE TO YOU THE LEGAL OBLIGATIONS WHEN TAKING OUT THEIR SERVICE NO ONE SAID IT OVER RIDES ANY LEGISLATION AUTHORITY S POLICY'S IT SIMPLY ADHERES TO THEM AND ASK ALL CUSTOMERS TO READ AND ENSURE YOU UNDERSTAND THEM BEFORE COMMITTING YOURSELF TO THEIR SERVICE.I THINK THAT SUMS IT UP!.Well my saga continues......So i decided to call Sky on saturday and just check everything was set up correctly, got to talk to the fibre team and the person was really helpful. He did all the checks and agreed my speed was slower than it should be. He said he could do a line service test? be would have to call me back, so fine.He called me back within a few mins and said the line test failed and my line was unstable???, this would be passed to BT for investigation. shorthly after my BB went off and service was lost. I got a call on Sunday morning from BT toadvise and engineer was on route to investigate my proble, yes on a sunday!!! i was amazed. 11.30 the OR engineer arrived and started work. he was a bit confused why the BB was not work so went off to the street cab to check things, a little later hes back and the broad is working ( had to reset the DSLAM? ) but still getting poor speedsHe completes a few more tests and sees if he can find a different line in the street to use, shortly again hes back after moving me onto a different line, still the same speeds. He reports my line is 1.2 kms long, i dont see how as there is 3 BT cabs in my area which none of them i connect too and to make it worst he thinks im on a aluminium cable.So about 2.30 he completes his job and advises he cant do any more and he will will report back to sky with the findings.i dont want to leave sky BB but will BT do anything to make my line shorter or use a copper cable?current speed is12860 DL and 664 UL was quoted up to 23.9 DLregardsJamesSo I have found a contact at BT Openreach, Ian Livingston and I drop him an e mail about my problems with speed and aluminium lines, to my surprise I got a reply below"I think it is unlikely that Openreach would replace large amounts of cable but as a Sky customer, you need to address any questions you have with them and they have industry agreed escalation processes"Not the reply I was hoping for but he did take the time to get back. So I call up sky and speak to the Fibre bb team and ask what can be done next, are they able to raise my concerns wit BT? Simple answer is NO. They can do nothing more and suggest I cancel and go to virgin if I want a fast speed....!Seems mad that as more people move to super fast broadband more of these problems are going to surface with problems within the BT network and no one can get BT to do anything About it.I really have bent over backward to try and stay a customer of Sky/BT but they really don't want me to stay.. Time to look at the Virgin packages to see what deal I can get!!!Kind regardsIt's about a week after we moved from O2 to Sky Unlimited (LLU) and so far I'm disappointed with the the speeds I'm getting. I realise they could still be doing the "training" mentioned in the first 10 days of being here, but checking my account suggests there's no testing being done on the line, so that must be over.These are my stats. They translate into a daytime speed of 1.5-2 down, rising to about 3.7 after midnight (so far):Broadband Link Downstream UpstreamConnection Speed 6142 kbps 797 kbpsLine Attenuation 35.0 dB 20.5 dBNoise Margin 6.4 dB 18.18 dBMy O2 down speeds were 8-10. The Connection Speed of 6 Mbps above isn't translating into actual broadband speed of around 6I've done the standard things of doing a test with the wifi shut down and using a wired connection, changing the wifi channel (though the wired-only test would render this pointless) changing the microfilters and cables (back to the O2 ones). The next step is to attempt to dismantle the BT connection to see if there's a test socket in there. The numbers suggest I should already have a connection of 6 Mbps, but its actually barely 2, and obviously 8 days ago we had 10 mbps from O2.Any advice or reassurance? Anything in particular I should ask when I eventually call them? I notice there's a warning on these forums about long delays on the phonelines, which is what prompted me to post here.When i signed up for sky with a sky door to door salesman i was offered 12 months entertainment extra+ for 1/2 price for 12 months ,i have the sales form to show this but your system says only 6 months,2 nd problem viewing card still not arrived approx 10 days after me ringing to confirm card is required ,3rd problem been waiting in all day 6/07/2013 for installation no show of installer no phone call.Beginning if sky is worth the agrovation as for vouchers if you recommend a friend ,my friends would pay me for warning them of skys really really bad customer services.Now hang on everybody what you have to remember is that this 2 device policy is not Sky's fault as it was forced on them by their contract with their content providers and they have no choice in the matter as if they did disagree with the providers they would pull their content off Sky's network and thus sky would loss money as we would all leave as watching a blank screen is no fun.Ok if anybody believes the above which sky has said then I don't know but that's how they justifies the 2 device limit.Now where this statement falls flat on their faces is that when they signed theses contracts prior to Sky Go's release things were different from July 2011 until Oct 20th 2011 when out of the blue sky told us that the unlimited number of changes per month (subject to FUP) had altered to 1 per month the above was the reason they gave, so how it's OK for months and then bang it's no longer valid. Work that 1 out SKY. From day 1 of sky go sky have tried their hardest to tells us what we need to buy to watch sky go, just look at the way idevices app works to that of the android app. If this policy was set by the content providers how come they have not set the same limits to the companies that use their content. Odd or what.Just been reading a report by BT on their uplift to 80/20Mb and it's interesting that they understand the needs of the public and the number of devices that households have the use of and on average each household have 4 devices they can use and that is why they are working hard to upgrade their network. The odd part about this is that on Oct 20th 2011 Sarah-W stated that sky's survey told them that households have no more than 2 devices max that can be used. I wonder who is correct and who's wrong. As I've stated many times 2 devices are OK for me and me alone but it's not for a lot of others, it's the 1 change a month that is bloody crazy and should be changed, it would be OK if sky understood that on times it's their fault that devices become unregistered, Try some of their TS solutions and when they messed about the other and for no fault of my own my phone became unregistered and when you phone to have this corrected what you get is Tough Luck pal you are out for a month, no matter what. Great way to look after your customers sky, I just wish we could "Believe in Better"iechyd daAll,here's my reply to Sky's latest response ....Thank you for your response,Unfortunately it doesn't answer the question I asked.I need you to tell me how to get in touch directly with Sky's policy makers, as I want someone to explain the sense of the policy, how it best serves the interests of Sky subscribers like myself and who can send me a copy of the parts of your content provider contracts that specify that subscribers must only be allowed to register 2 devices and must only be allowed to make one change a month.If I follow your advice and use the Website's Contact Us facility (which I used to start this debate) I am concerned that someone (possibly even you) will send me the standard reply I have already received. You guys can only tell me what the policy is, which you have already done, but you probably don't have the authority within your Organisation to make a change, which is why I'd really appreciate talking to someone with that level of authority.So, I'd really appreciate it if you can tell me who I need to talk to, the role they play in your Organisation, their contact number and possibly their name.Many thanks once againGrahami got a letter through the post offering me 2 months movies for 5 pound per month, called up but got told as i had just signed up for 3 months half price i couldn't have it., fair enough, but then the person i spoke to said i could have the sports reducing my monthly bill from 38 to 34 pound per month for 3 months plus extending the movies so now i have multi room, entertainment extra, unlimited bb, free line rental and just recently added talk unlimited for just over 50 per month.... one happy customer here.... thanks sky!Back in December I ordered a whole TV/Phone/Fibre package, switching away from BT Fibre and Phone.Sky acknowledged they did something wrong resulting in my phone being switched but they cut off my internet altogether. Following seveal hours and a dozen different customer service reps, I was finally send a normal broadband router (no fibre modem), and a verbal promise that I'll be given free basic broadband until the Fibre problem is resolved.Two months later, I still have no Fibre, the cust service reps cant recognise there was an order placed for Fibre and I'm being charged for the basic broadband I didnt request. Had I ordered basic "unlimited broadband" in the first place,I would have got it free for six months. But I'm being charged. The cust rep last night said he cant give it to me for free and cant discount it, regardless of available promotions, verbal promises, acknowledgement ofa sky error and the fact I would have had it for free if indeed I had been the one to ask for it.Can anyone offer any advice for me? I'm at my wits end.Many thanks for any kind soul....ChrisYes you should really be looking at around 8mb, but there is something not rightwith thesetup.Do you haveadsl microfilters on all sockets being used in your home,including sockets for Sky digiboxes connected to your phone line.Also the Microfilters should always be the very first thing connected to thesocket Before any Sky TV double splitters, this is probably the most commonreason for poor speeds when the sky TV double adaptor is in your phone socketbefore the adsl microfilter.Hello Everyone,I come bearing great news!Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,yeah i was told that i would have to re-subscribe for another 12 monthsthe above is not a viable option due to personal circumstances....long long story that im not going to discuss on herei was told that would cost me ?75.00 to get 1 sent out, after all the hassels that i have had with sky broadband over the years i didnt think that was fair ie PAYING for a new router only to find that it was not the router that was at fault it happened to be a sky exchange issuei was also that there was NO ONE at any level of authority at sky that could authorise it to be sent out for free, computer says no and CANNOT be over ridden, what is sky controlled by skynet now? ..... come on gimmie a break we all know thats not true!!!calls for hours on end to try and trouble shoot an issue that again was not at my sidegetting hung up on from technicianswaiting around for days for someone to call me back as promised (manager call back never ever happened)the list can on and i dont think its fair that i should be charged to replace a substandard router that just stopped working, in all fairness considering how long i have had it, it should not have died like it did.Hi Sean+Regan, Thank you for taking the time to post on the forum. I am sorry to read that your friend had similar issues to Justin+Kearney and hope that they now have their service all up and running and that is has remained problem free since. The offer may not have been applied when your friend signed up originally as it may not have launched at this point. If this was the case, there is not much we can do about it as we do not get informed of any offers which may be due to begin beforehand. We are also not in a position where we can just apply offers onto customer account's. The offers can only be applied at point of sale, as is the same in most walks of life these days. A glass half full approach would see that your friend got the offer she wanted, although it did probably take a little longer for us to activate the service. But surely that is better than not applying the offer at all? I hope I have raised a point of view which you can see from, but if not, or if you have any further questions or queries, please reply to my post. ThanksSorry Robert - not true, in my experience.A 32-bit Explorer 9 will notrun Skygo on Windows 7 Ultimate 64-bit OS. It will, however, work with a 32-bit Explorer 9 on Windows 8 64-bit. QUESTIONHow many angry Android Tabletand Windows 7 64-bit PC using Sky Subscribers does it take for Sky to start behaving responsibly with regard to their SkyGo service? Is your reputation not that important? Perhaps you should change your marketing slogan from "Believe in better" to "Believe in bitter", because that's how we feel....Can anyone help? For the past 4 days I have been getting 0.9Mb speed compared to 3.5-4Mb. My estimate speed is 2-3Mb. It was all fine for many months and now it has just gone down to a crawl. (We are on Broadband unlimited up to 20mb) My set up has not changed at all. The router is plugged into that master socket in the house. Nothing in the house or outside has changed. As a test I took off the front plate to the mater socket and plugged the router in there. The speed went back to normal, about 3.4mb. Put the face plate back and the speed went down once more. while looking in the settings the router randomly decided to update itself as well. do not know if this is the problem but still. Called Sky they went through the usual tests and said that they will put it on that 10 day line balancing thing. But the guy on the other end said he will escalate it further and went to get someone else to discus more technical things with me. He then hung up. Did not want to be on hold again for 30 mins again so left it. Frustrated after a day, decided to order Sky Fiber. Told the guy on the phone what happen he was sympathetic and gave us 20% off our bill for 6 months as compensation from loosing some services we are paying for i.e. anytime. An engineer is coming out to us on the 15th of July. But I am still stuck with a painfully slow connection. Any advice or just wait till the engineer installs fiber? Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 29758510 29171570 0 10078 17330 21:21:25 LAN Up 1213275 926070 0 11002 1206 26:36:58 WLAN Up 2183892 1589813 0 22225 1526 26:36:34 Broadband Link Downstream Upstream Connection Speed 908 kbps 797 kbps Line Attenuation 46.5 dB 29.1 dB Noise Margin 11.2 dB 12.8 dBS1 - I don't disagree with you but anyone who only has the Entertainment or Entertainment Extra packages together with HD at ?10.25 per month would save money or get extra channels by switching to Entertainment Extra+. The downside is you lose Sky F1HD. Regarding Erekalas link the important phrase is "will be given access to". The original point of this thread was the 12 month contract tie-in. "Will be given access to" does not mean will be changed over automatically as many Sky subscribers erroneously believe. To gain access to the 3D channel you need to either continue paying ?10.25 per month for HD (and keep Sky F1HD)or change to EE+ at an effective cost of ?5 per month for HD(which involves a new 12 month tie-in).Hi there,we have signed up to the club, but are having problems trying to book tickets for G Force and and Alice in Wonderland for Boldon, Tyne and Wear Cineworld. It allows you to select the cinema but when you choose you movie and try to move on to select your date it comes up with a warning that you still need to select your movie and will not take you any further?I have tried to book other cinemas listed and they are fine so it is only Boldon that this happens to - can you helpThanksThe BerridgesWhen I signed up I was told I would get my vouchers of ?100 to marks and Spenser this is the only reason I sighted with sky. Because my Internet was with virgin I intended to go with them for my tv also. However the ?100 voucher seemed like a good deal as well as good tv, I was told 40 days I never received it, I called back I was told 7 days, I never received it. I was told 10 days I never received it I was told 40 days once again.... Still not received it, I have checked my junk mail. I do not believe It has been sent,I have received numerous emails regarding promotion packages and also what's on. So how come I get these emails every day and I never receive the one I'm looking for. I have not deleted one email so I know I have not received it, if I don't receive what I was promised I will be terminating my contract as you promised me them. And you are breaching the contract, and I will just go with my gut instinct and leave sky. It's been 5 months I've been waiting.....3RD POST NOW STILL NO REPLY TO EMAILS OR FORUM POSTS........@ 47.5db Line Attenuation the average connection speed is 6Mb... so if you had 9Mb on that then you were very very lucky! - can you recall what your Line Attenuation figure was when you had 9Mb sync rate? was it 8-9Mbps on sync rate or as speedtest results? if it was 8-9Mbps on speedtest results then you must have had a 10-11Mb sync rate (which is unlikely at 47.5db)DLM(Dynamic Line Management) has reprofiled your line because characteristics have changed... theSNR,QLNorLine Attenuationis not as good as it was before and so DLM has taken action, its likely that there is a noise source on the line (inaudible wideband noise) and to ensure there is at least 7db of SNR Margin-per-tone it has to lower your speed - if noise is high it may also raise INP or ID which will have an impact on speed too.A lot of the time its some electrical device in the home that suddenly just starts to emit RFI (Radio Frequency Interference) or EMI (Electro-Magentic Interference) - google "kitz rein" for a more info on this. the devices still work but components inside are starting to fail (they can stay in this state for years).if you have several BT sockets and they are not 'star wired' then you need to connect the router into the master socket's test socket (the master socket should be the first socket on the incoming line and should preferably be in the same room that the cable makes entry into) then call sky and ask them if they can manually reprofile your line to 8Mb...if not ask them to restart line training and leave it in that test socket while its training and see if you get your speed back...Clicked link in original email, worked this time, stayed at ?8/ month offer. Upgraded and all went through ok. Got order confirmation email, then second one asking to call "urgently" to confirm details. Spoke to sales guy, he was very helpful but as other posters have mentioned, he couldn't see the offers on his system and advised calling customer services direct. Duly did so and the guy there processed it quickly and it updated on my box instantly! now watching Lilo and Stitch on Disney!!! Both phone calls took about 5 minutes each so not a major stress, but the whole offer thing seems to have been a bit of a fiasco!Hi JamesMitchell,Thanks for your feedback on page load issues whilst updating the wireless settings in the router GUI. Can I ask for a little further information to pass this to our router development team. Is the scenario:-If you can clarify the issue, we will engage with the development team and get back to you with their response.We have no plans to rollback from the current firmware version. A small number of customers upgraded experienced multiple retrains post upgrade. We have rolled those affected back whilst investigations continue but those unaffected (over 1m) will remain on the 6.14 version and continue to benefit from the smart wifi development.I have been struggling with this and I think I have found the issue.My email have been going missing and I just could not understand what was happening. I had set up email forwarders from two previous accounts (non sky). In my old sky gmail account I also had both accounts set up to collect email from the other two accounts (pop).This morning I used the GMAIL new mailbox setup and added my SKY email account (old GMAIL SKY account). Hey presto all my emails were in the old mailbox!Why are my SKY Yahooemails goingto the Google account?I assume my setting to collect my emails from the other two accounts are still active on the old Gmail account.Can you disable this in my old gmail account? The setting do not seem to have been moved over to Yahoo. I can't login to the old SKY Gmail account from a browser.Hi again Zop,I'm afraid it doesn't look like your on Sky Unlimited broadband as your stats look like your on the Sky Connect broadband service.The Sky Connect broadband service has a max speed of upto 8mbps and is Fair usage and Traffic managed whereas the Sky Lite or Sky Unlimited broadband has a max speed of upto 24mbps though advertised as upto 16mbps.If you are on the Sky Connect Service then you are probably being effected with slow speeds by the Fair usage andTraffic management policy.You are connected at around 5.7mbps which is okay for your 42.5dB line attenuation (3km long line) so it does look like your speeds are being limited by theFair usage andTraffic management policy as well as the congestion on the BT Wholesale IPStream network.Here is some information on the Sky Connect broadband product. (See below)Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.Also have a look at other forum posts about the Sky Connect broadband product such as:1),2),3),4)CheersWe actually sent in a long list of changes/improvements via support as we didn't know this existed (we did get an acknowledgement from Sky that they were passed on) so we won't repeat them here...except 1.* It's 2013 why can't we have full channel names!!! We're fed up at looking at channel names like CmyCtlXa We know we're exaggerating more than it actually is, but you get our point!* The big thing that pops into our heads that we haven't mentioned before is the ability to link planners across the same network. With the introduction of "On Demand" (and things like the Sky+ app being able to manage a planner) why can't all Sky boxes on the same network combine their planners?So if we're looking at the planner on the box downstairs we actually see a combination of that and what's on our box upstairs and vice versa. If we select a program that's on another box it'll stream like it does for "On Demand", we don't see what's the difference between streaming from a server somewhere on the internet and a hard drive on another box.If we take this one step further, what about utilising multiple boxes for recording. If we try to record something on the box downstairs but 2 things are already being recorded, before poping-up the cancellation dialog check the upstairs box and if it has room (a free tuner) add the recording to that box instead.Obviously the above refers to an upstairs & downstairs box, but if you have more than 2 it would adapt to use them all. In addition to this things like the Sky+ app should do the same, instead of asking which box to manage it should manage them all in one.A friend intoduced me to sky, they gave me a code. When i rung up to set it all up. They told me to ring up again with the codes. I did this rung 3 -4 times and also e-mailed 6 times. Have not heard anything back from them by e-mail and when i rung up they kept passing me backwards and forwards. All i was wanting to do is sort out my friend and myself with the deal that they have been advertising on tv and other places. friends get ?50 m&s vouchers and so do I.. until the 31st Dec 2010.. What shall i do now??? Also I have sent a complaint but by e-mail.. This is the second thing that i'm annoyed about with SKY and only been with then 3-4 weeksOkay so since I've been on the phone numerous amont of times to Sky and a few times they have said they have me on the gamer profile. When I was supposedly on the profile my ping went from 55 to like 39 so I guess that's okay but still it's far from good.So basically when I was on TalkTalk they where the worst ISP for everything but one this was I had 18 ping while I was with them on this same line and I loved it, but as I said that was the only thing I liked about them hence why I said I'm with Sky now.I am happy with my service and Sky's customer service and my speeds and everything it's really good exept this ping. I was told to come here by the guy on the phone because I can get some help with it.All I want is a decent ping 20-30 if possible and for my connection just to be around the same speed it's on now and for the change if it gets changed to not make it intermittent coz it's been stable...My line is predominately used for gaming so it is a big plus for me as all I play is FPS games on console and I'm sure if some of you guys are gamers you will know how big of a factor ping is.P.S my line speed is pretty low so if nothing can be long then just forget about it. Don't want to hastle anyone for no reason.yea and i bet the acer notebook is a windows vista?? i currently work for sky BB and talk tech support... u cud try this and if u have any questions about it feel free to PM me and i will help you outif so u can try this?? logging into router settings 192.168.0.1 then username : admin password : skyclick setup or wireless settings at top of pagescroll down to the security options where u can c the type of encryption is on the router... if u havent alredy changed it, it should be WPA/PSK... u need 2 change this to WEP as some of the updates on windows vista are incompatible with WPA encryption... when WEP is selected itll ask u to enter a PASSPHRASE which can be anything u want in capital letters..u then click on generate and it will bring up 4 different keys.. key 1 is already selected u need to note this down somewhere as this will be ur new network key.. u then click on apply at the bottom of the page. u then need to restart ur laptopto enter the network key for vista u go to:start - connect to - select ur SSID from the list then click connect then enter ur new network key (in capital letters even though it doesnt show capitals on the router) u shud then have it connected and able to use wireless..u will then need 2 remove the preferred network lists from the other laptop ur using which if it is a windows xp :start - control panel - switch to classic view - network connections - right click wireless netrwork connection icon - select view available wireless networks - change advanced settings - wirless networks tab - remove all networks from preferred network listwindows 7 :start - control panel - network and internet - network sharing centre/area - manage network connections - remove each network from the list...after u have done this u will then need to connect to the network again using the new network key then u shud have all laptops working fineHi, I have looked on this forum and I am flabbergasted in regard to the amount of complaints that are on this forum. I know that depending who you speak to depends on your experiences on a supplier. I have one friend who will sing the praises of Virgin Media, when another will drag them through the coals, the same can be said for BT, TalkTalk and any other provider you care to mention.For 90% of the posts here it seems to be 'My Sky (insert product) isn't working, I wanna cancel now as Sky are in breach'. If this is the attitude taken on the forum AND when ringing customer services, I am not in the least suprised that Customer Services are unhelpful.I have had numerous of issues with my Sky TV/Broadband/Sky Talk, ALL of which where not Sky's fault, but with third party providers, I wasn't able to watch/record different channels, as my LNB wasn't upgraded at install (3rd Party issue - not a Sky Engineer), I couldn't use Pay Per View (no phone extension - 3rd Party issue not Sky), my old Broadband Provider was cut off before Sky (TalkTalk issue not Sky) and then my phone had no dial tone (BTOpenReach not Sky).At every point I was polite, I was told what was wrong, and I was given refunds where needed, and in one case Sky paid for an upgrade due to the ongoing issues.It seems that the 'I pay over ?1500 a year in subscriptions' seems to give people the automatic right to say, 'It don't work, I want out' and then complain over and over in the forum.I come on this forum to find help, and all I seem to see is rants over and over, not only that it seems to be the same rant in various places. There are certain topics that seem to suffer from 'Groundhog Day' Syndrome.I would suggest that there was a proper complaints e-mail that we could use in our preferred e-mail client rather than use a form on the website, I would also suggest that this forum neds pruning where various complaints are concerned as it would put off new customers coming to SKy to see the amount of issues on the forum.Personally, I think the forum hinders Sky more than it helps it due to the nature of the way various people complain.I know that this might either be flamed and/or deleted due to the fact that I am also ranting, but Ihave moderatedforums before, and if there were complaints like this, I would be warning members left, right and centre, and possibly barring them.This is less of a community and more of a board to unleash anger...Hi winston1989,I'm sorry to hear you have had less than the ideal experience joining us.When you joined Sky, was this for Sky TV, Talk and Broadband or just the latter 2 services? As dependant on what is being installed you will more than likely require 2 engineer visits.The first is usually the TV engineer, this visit will normally be within a week of the order being processed. The second could possibly be for your line activation, the date of this type of visit depends on a number of factors however should have been confirmed with you at the point of order. Is this the visit that shows as the 29th on your order tracker?Let us know and we will do our best to advise.ThanksHi sazza7,If you are a non-Sky TV customer who has used Sky Player or Sky Mobile TV through subscription in the past you will have access to Sky Go free until August when we launch the Sky Go Monthly ticket which allows you to subscribe to the service for a monthly fee, at this point you will lose access to the channels.If you are a Sky TV customer and currently subscribe to Sky Sports channels then you will continue to be able to access these for free as Sky Go is available as a bonus to your Sky TV subscription.Have just decided enough is enough and downgraded my package as far as I could go. I have never experienced such poor customer service anywhere and I have now decided that my custom will be going elsewhere.The latest carry on from Sky is regarding my home move. Last night we were told by a managerthat during the move we would be without broadband for a maximum of 72 hours and that someone would contact us tonight to give more information about the move. The call came, and not to my surprise, Sky had given us false information AGAIN!! They want to cancel my talk and broadband next week (20th) and it will be the 9th of May before it's reconnected. Awful, absolutely awful. Not only that, but they insisted we have an engineer which I fail to see the need for because the phone line has already been installed and is simply inactive. How can a new customer have their line installed in a couple of days, yet a paying customer has to wait weeks? Pathetic, absolutely pathetic.Engineers, there's another point of contention. Will they actually turn up? It took 3 attempts to get the Sky installed in the first place. 2 days off work for myself at my own expense (that could easily have paid for the Sky for 2 months!) and a day off University for my girlfriend before anyone bothered to turn up. When Sky were contacted after the first failed attempt we were told that the regional manager would be in touch that night to rearrange installation for the very next day as it was their fault. No phone call came, and when they were contacted the next day we were told that our installation had been cancelled altogether and hadn't been re-entered into the system. At the third attempt it was finally installed but I'm sure you can understand my reluctance to trust another engineer if I'm to take more time off work.Add to this, fluctuating broadband speeds (well outside of the norm), failed recordings on the box, andrude staff who have reduced my girlfriend to tears on more than one occasion, I have had enough. I could go on all day, but I'm afraid ?97 a month for this pathetic service just isn't on. I should have seen the warning signs before I was locked down to a 12 month contract.I have complained via phone and email multiple times and nothing has ever been done. I get the usual "We'll look into it" email back and then nothing else.Even Box Office isn't straight forward with the only 2 events I've purchased ending in fiasco. WWE Royal Rumble failed to record at all. I contacted the customer service team who said I would be refunded but it took another 3 phone calls before I actually was. Then WWE Wrestlemania....which cut off in the middle of the Rock vs John Cena main event. When I contacted Sky I was told that there were repeats, but I paid for the service in HD so yet again this was another pathetic palm off from customer service.So bring on August when my contract expires and I can take my custom to a company who might just value my custom. A company that are already cheaper than Sky, and from my friends recommendations don't give their customers half the hassle that Sky does.This is only the start of the problems, but after tonights latest joke enough is enough.I'm going to be complaining to Sky again, but I'm also posting this on the forum because no-one seems to pick up emails. My girlfriend will writing a written complaint to head office tomorrow, and dear help the girl she'll be writing an essay, but my experience of Sky has been nothing but awful from the very beginning......it's no wonder M&S vouchers are offered to get people to refer their friends.I can imagine it's frustrating not being able to access the Sky Reward that you're looking to take advantage of TJAllen79, I'd like to help The first thing I'd suggest to try is using a different browser to see if it makes any difference. For example, if you're using Internet Explorer, try using Chrome or Firefox. If it's working on another browser, it may be worthwhile deleting the cookies and cache from the original browser within the Internet Options to see if it helps at all. Give those steps a go and let me know how you get on and, if you're still having issues, I'll continue to help. Thanks,Please can you help.I have recently been made redundant from Sky and was based in Osterley and left the company yesterday with my termination being effective as from the 30th June.I am trying to get access to the backstage area for my wife and daughter to the Michael Bubble concert next week.When I try to do it via the website Sky.com it asks for my identity info. When i put it in it tells me that as a staff member I should just take my pass along but I no longer have a pass as that was handed back yesterday.I don't think I show up as a normal subscriber now as I have the continuation of free Sky for another 6 months but no pass so I am neither a subscriber or a staff member as far as the system is concerned.Is there any way that you can allow my wife and daughter access to the area for the concert via a separate confirmation letter, VIP pass or ?Having worked there for the past 19 years I feel that missing out of standard perks would be a bit disappointing if this is simply a formality that is missed on some computer application.Please let me know if you can help or forward this to someone who can.Best regardsDavidThe Sky service is a disgrace and we all need to take our business elsewhere.Like many others I accepted the new terms and conditions earlier in the year as requested for migration of my existing folders and emails. I have been using the new Yahoo service which is just clunky and appalling but whilst the folders have been copied across from Google mail there are no messages in them!!Then I get the email saying the Google service is closing as migration is complete.... WELL NO IT IS NOT! I still have no emails and the help desk is no help. It is also not possible to access the Google account to move the emails myself and absolutely useless response to my email to the help desk saying look at the help pages!!!.So how do you propose to migrate my emails now? If you do not retrieve them and in fact lose them I will consider you to have been GROSSLY NEGLIGENT in your actions and failure to keep my data safe and secure.Please confirm by return that the Google system data will be preserved until you sort out this debacle.Hi Andrew,Unfortunately your notes and emails will now no longer be available for you to get. As the terms and conditions weren't accepted at the time of the transfer to Yahoo! Mail that is why they never migrated over. The option to do so has been available between from . The terms and conditions acted as a trigger for your migration however though as the time has lapsed it is to late to do this. The content no longer exist's. I know this may not be what you want to read and if I had a way to transfer them over for you I would have put this in place. Please do let me know if you have any other questions and I will be able to assist you further. Thanks,The Sky service is a disgrace and we all need to take our business elsewhere.Like many others I accepted the new terms and conditions earlier in the year as requested for migration of my existing folders and emails. I have been using the new Yahoo service which is just clunky and appalling but whilst the folders have been copied across from Google mail there are no messages in them!!Then I get the email saying the Google service is closing as migration is complete.... WELL NO IT IS NOT! I still have no emails and the help desk is no help. It is also not possible to access the Google account to move the emails myself and absolutely useless response to my email to the help desk saying look at the help pages!!!.So how do you propose to migrate my emails now? If you do not retrieve them and in fact lose them I will consider you to have been GROSSLY NEGLIGENT in your actions and failure to keep my data safe and secure.Please confirm by return that the Google system data will be preserved until you sort out this debacle.wolfetone98 wrote:Hi,I can no longer access email via Outlook Express. I have been on the Sky website 'how to' pages, and have checked incoming/outgoing pop3/smtp, port numbers etc...and all are spot on.The error message I get is "There was a problem logging onto your mail server. Your Password was rejected. Account: 'xxxxxxxxxxxxx', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Incorrect username or password.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92"I can logon via webmail fine using the same username and password, just not via Outlook.....and I've just checked my iphone and can no longer receive emails that way either.Any ideas please? Many thanks.Regards,Patrick.Hey wolfetone98 & Mrgizmo1,Sorry about the delay in getting back to you both.Can you change your password through ? Then on your mobile device please remove the Sky email account and then reset this up not using manual settings please do this using the automatic settings.Let me know how you get on please?Thanks,My "on-demand" tab was only showing "Showcase" (no "Sky Store") - I clicked on the "Les Miserables" image as I thought that might take me to the Sky Store. It didn't, so I clicked on "Back up" but now I can see on my Planner that I have apparently bought this movie!!! I won't get around to watching this any time soon, will I still be charged if I don't watch it? Whenever I've bought movies via Sky Store before, it always is quite clear that a purchase is being made, but this seems to have been done in error. I have tried calling Sky about this this evening...both times I've had to hold for several minutes waiting for an answer - once someone answered then cut off almost instantly, the second time the phone line eventually just went dead!! It's too late to keep calling now, but I thought someone on here might be able to help!ThanksI'm afraid I don't know how Sky would define a new customer in your mother's situation, in terms of any equipment offers etc. that are generally made a available to new customers (in other circumstances, I believe that a customer who cancels is generally treated as a new customer after 1 year).The role of the Accessibility Team is to undertake account changes to the existing account, which could be to cancel it or to transfer it to another person. I found the agent that helped me to be familiar with the role of Executors, for example, and he knew how to handle a situation that is different to the normal processes that occur in the Contact Centres, and get it sorted.I'm sure that they would be willing to offer advice on your mother's options, if she wanted to keep Sky.Is there somebody here, who could clearly give me a true date when my order is dispatched.Activation Date : 07/05/2013.. Hub not yet dispatched.These are the numarous rubbish emails I got fom your so called customer advisors.------------------------------------------------------------------------------------------------------------------Dear Mr __________(Removed)Customer Account Number: __(Removed)____________Thank you for your email. I can understand your concern as you have not received your Sky Router.I have checked your account and see that your Sky Talk service has been activated on 07/05/2013. However, your Sky Broadband service has not been activated yet. I see that your Sky Hub router will be dispatched within the next 3 days. It will be delivered to you in the next 7 days.I hope this information has helped with your enquiry. If you require any further assistance, you can reply to my email.Kind regardsSujoy--------------------------------------------------------------------------------------------------------------------------------------Dear Mr __________(Removed)Customer Account Number: __(Removed)____________Thank you for your email.I understand from your email that you have still not received the Sky Hub.I have checked your account and see that the Sky Hub was despatched to you on 24/04/2013. However, as you have still not received it, I have tried to send you the new Sky Hub but was unable to do this. Hence, I would request you to get in touch with our Customer Services team who will be in a better position to assist you.If you require any further assistance, you can reply to my email.Kind regardsVidya--------------------------------------------------------------------------------------------------------------------------------------Dear Mr __________(Removed)Customer Account Number: __(Removed)____________I apologise for the delay in sending out a Sky Hub despite the Sky Broadband service getting activated on 08/05/2013.I would like to clarify that we could not send you out the Sky Hub due to a technical error. However, the issue has not been resolved and I have sent you a new Sky Hub and you will receive it within the next 3-5 working days.I hope this information has helped with your enquiry. If you require any further assistance, you can reply to my email.Kind regardsVidyaAnybody reading this post Understand how SKY IS BULLYING ME.Thanks for the reply, and what you say is exactly what I was thinking, which is why I asked the online advisor if it was right. But it seemsshe was talking out of her bottom (to put it politely), as at 9.00am this morning who should be at my door but a Sky engineer with a brand new Sky box...... And as it was the same nice chap who installed our Sky services earlier this year, the first thing he said was "why am I here?". Good question!Anyway, after a very long conversation between him and Sky, it seems a whole new account has been set up - totally unnecessarily. Upshot is I now have a new box, my On Demand works and it appears I will be paying ?10 less a month - which is nice. But seriously guys, what a way to run a business!Jane,Thank you for your reply.I called Sky Customer Service today and I was told that the actual date scheduled for activation is Tuesday 11th June.MySky account is still giving the same message:"Your Sky Broadband order is progressingWe aim for your connection to be ready by the end of the day onFri 7 Jun"The sales agent told me that it would take 10 days (not 14 days) for broadband to be activated. I got an SMS stating that it would be activated on 7th June. And MySky says it will be ready on 7th June.What is absolutely maddening is that the customer service agent told me that theyknowthat the system is giving false information about the activation dates, but nobody bothered to contact me to tell me that.The first I've heard of it is when I've already waited for 10 days with no broadband and then ring on the 11th day to complain.Right now I am a very unhappy customer. What really sticks in my throat is that during this time I am paying for line rental and Sky Talk (which I don't even want).They sent an email with a parcelforce tracking numberonce it was supposed to be dispatched.I called Sky and they said the same thing.Unipart, the company that configures and dispatches routers for the majority of UK broadband companies recalled a batch which resulted incorrect tracking numbers being sent out.I was told that Unipart had identified the routers involved and that I can expect delivery by Thursday.Annoying but not really Sky's fault and they couldn't be helpful enough on the phone.I know there are some customer services horror stories on this forum but service has improved immeasurably over the last six years since I have been a customer.Lets hope I getmy router soon.it's ridiculous - this was my conversation i had with the online chat person. It's greedy and inflexible.John: Welcome to Sky, Home of HD. You're chatting to John. May I take your name please?You: - hi john can you remove the sports channels from myYou: packageJohn: I will be glad to help you with thatYou: and tell me when my 12 months is up os i want to cancelYou: it's too expensiveJohn: This is something that our customer services team can handle for you as we unfortunately do not have access to existing customers' accounts. Please call the customer services team on 08442 414141 and they will assist you with your enquiryYou: what about removing my sports?John: Speak to customer service they will help you the downgrade.You: could you help me upgrade?John: Definately what package do you want to upgrade.You: so you can help me spend more money but not help me spend lessYou: you think that's reasonable?John: We unfortunately do not have access to existing customers' accounts. Please call the customer services team on 08442 414141it's ridiculous - this was my conversation i had with the online chat person. It's greedy and inflexible.John: Welcome to Sky, Home of HD. You're chatting to John. May I take your name please?You: - hi john can you remove the sports channels from myYou: packageJohn: I will be glad to help you with thatYou: and tell me when my 12 months is up os i want to cancelYou: it's too expensiveJohn: This is something that our customer services team can handle for you as we unfortunately do not have access to existing customers' accounts. Please call the customer services team on 08442 414141 and they will assist you with your enquiryYou: what about removing my sports?John: Speak to customer service they will help you the downgrade.You: could you help me upgrade?John: Definately what package do you want to upgrade.You: so you can help me spend more money but not help me spend lessYou: you think that's reasonable?John: We unfortunately do not have access to existing customers' accounts. Please call the customer services team on 08442 414141Good Afternoon Hardyred. Thank you for your recent post to the community and welcome back to the Sky Help Forum. You are correct when you say there is a cost however, there is also a 2 month free trial where you can download top entertainment and movies, depending on your TV subscription, to watch later, even when you're not connected to the Internet. If you are not happy with the service and you do not wish to continue all you need to do is dial 150 free of charge from a Sky landline or 08442414141 from any other landline and give 31 days notice to cancel the service. Kind RegardsJRT1991 wrote:DoobleberryThe limit of two devices is contractual obligation with our content partners. To expand the number of devices would mean that Sky would have to pay additional fees to be able to distribute content to our customers.Sky Go is provided to customers as a value extra at no additional charge to their current subscription. To expand the service as you suggest could mean changing that.We constantly review the service and welcome feedback from customers and pass this on to the relevant product teams, should anything change on the number of devices you can register, we will be sure to let the community know.I read that post to mean that Sky is specifically contractually obliged to limit each subscriber's use of Sky Go to two registered devices but that it has the option to increase this contractual limit if it were prepared to pay more money to its content partners to do so.Would that be a fair and accurate interpretation?My family have hadSky for many years and have pretty much been satisfied with it. This however has changed since SkyGo replaced the SkyPlayer. Whilst I completely understand the need to change things up, to keep things interesting and to keep up to date with technology, I don't however understand the restriction of 2 devices. As a company Sky should already be aware that most households will own more than two technical devices that are capable of supporting SkyGo. This is the case in my home where we have 3 Computers, 5 iPhones and an xbox. I strongly feel that if Sky want to be more in tune with technology (like they are with SkyTV) then the number of devices should rise either back to 4; which I'm sure there was no or little complaints about; or higher.I understand that the people who are in charge of viewing and responding to peoples queries are notnecessarily? those responsible for this ridiculous change but I and I'm sure many others would greatly appreciate it if you could put our problems to those who can change this.Many thanksHi All,Wow, i didnt realise there were this many people as upset as me on this. I totally agree it should be 2 devices "at a time" and not 2 devices "ever."I tried to fix this using normal live chat with sky and this is the unprofessional response i got,Tell me what you all think of this lack of customer care:Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly.You are now connected with Javed .Javed :Hello, you're chatting with Javed , a Sky advisor, may I take your name please?You:Ben *******Javed :What brings you to our web site today?You:i have an issue with sky go and i have already spoken to an advisor but the problem hasn't been sorted out as promised. I want to check what has been done.You:I use sky go on my iPad and sometimes on iPhone. however, the other eve, i didn't have iPad with me and watched it on my macbook. Now i have iPad back and it won't let me watch sky go on it for a month.You:i wasn't made aware of this and i want it reset so i can use it on iPad again. note. sky go did not work on the mac anyway so it was a waste of time.Javed :What is your Sky iD(username)?You: *********Javed :With Sky Go, you can change the register device once in a calendar month.You:i know this nowJaved :The error, you are getting is because you have exceeded the device limit.Javed :I would be glad to reset the device for you. However, system doesn???t give access to reset the device. It will directly and automatically reset it by the system after 31st of January.You will be able to add new device on 1st of February.You:this is not acceptableJaved :Following the launch of Sky Go, we have reviewed our policy for the number of device changes that can be made and we can now confirm that once two devices have been registered, subsequent changes are restricted to one per calendar month. This change includes removing one device and adding a new one its place. We hope this provides clarityJaved :As a subscription based TV broadcaster we are obliged to fulfil certain contractual obligations with our content providers. This includes limits to the number of devices customers can watch content on and the number of changes that can be madeYou:Javed i understand that but you don't explain that when i am swapping one device for anotherJaved :Let me check your account and help you with the exact details.You:I am never going to use it on the macbook again (especially as it doesn't even work properly on here)so i just want to reset it allJaved :To access the account details, I will need to go through some security questions with you. Is that ok?You:I'm sure with a little customer care what i want can be achieved with little hassle.Javed :Please confirm the full name/surname for the account along with the home address including postcode.You:Ben *******You:** ******** *****, ******, *******, **** ***Javed :Are you the account holder?You:yesJaved :Can you confirm your mode of payment?You:d.debitJaved :And the last two digits of your bank account number?You:can you fix this or not?You:whats the point of me answering these questions if you turn round at the end and say you can't fix it?Javed :I am sorry, if you have exceeded the device limit than it will reset it by the system after 31st of January.You:you are not helping meJaved :Can you confirm last two digits of your bank account number?You:why are you asking me these security questions if you cannot help me?Javed :I need to check your account and can see, why you are getting this error?You:Javed. We know why i am getting the error. This is not in question. What i am asking you is if you have the ability or the knowhow to reset the system so i can watch sky go on the iPad or the iPhone now rather than in a months time. Either you can fix it or i will ask someone else who can and if no one helps me i will leave sky an use another company.You:this is ridiculousJaved :I understand your concern, but we don't cannot reset the device.You:right well that is simply not good enoughJaved :I would be more than happy to reset it for you system doesn't give access.You:How do i go about cancelling my sky account?Javed :As you are connected to Sky Go web chat team, let me send you a link to know more about cancelling your account. Is that ok?You:yesJaved :Javed :Did that open for you?You:Thank you for not fixing my sky issue JavedJaved :I am sorry for that. I would be more than happy to reset it for you. However system doesn't give access to reset it.Javed :It was really nice chatting with you today.Javed :Good bye.Thank you for contacting Sky. Your chat session has been closed by the Sky Advisor.The advisor shows no sincerity, no care and no support. Why did he even ask all of thise security questions? I know he didnt need to ask all of those for a fact as previous live chats with advisors have asked for JUST my sky ID and got into my account. Javed was indeed taking the mickey and i have emailed sky complaining about him. With unemployment levels what they are globally, give someone else his job who might just treat people right.THIS IS THE EMAIL TO SKY FOLLOWING THIS LIVE CHATDear Sirs,I wish to complain and then cancel my subscription to Sky completely. The reason for this is that i have had such a poor response to something simple i have lost confidence in Sky completely.I installed Skygo on the iPhone and then on the iPad. Using it was very good and suited me as i travel a lot. One evening when i didn't have my iPad with me i decided to watch it on my macbook but this did not work and no matter what i tried it failed showing me an error 1501 or similar. I eventually gave up but not before i did some research into it to find many people had the same issue with macbook and sky go so i am certain Sky is well aware of ongoing issues there. This is not my complaint however.The next evening with the iPad back, i tried to watch sky go again and i am told with a little pop up i cannot as i have made the max changes etc.I spoke to Steevan on live chat initially on the 1st Jan and he explained the rules you have but said he would try to reset it for me. This although seemingly helpful was not and nothing was done and the system did not reset.Today i have just spoken with a customer care agent who has taken the mickey out of me and failed to do anything other than make me so angry i am leaving sky and using virgin media instead. I have a copy of the conversation saved. After explaining to me what i had already been told by the first agent, he then said to me. "Let me check your account and help you with the exact details."What does this mean?Perhaps it means he will genuinely try and help me. Perhaps he CAN help and just needs to get into my account.No. I answered several security questions, more than is required until i simply asked what the point was of asking these questions if he cannot fix it.Javed could not answer this question.He was taking the piss.This lack of customer care is so poor and I am totally dissatisfied with Javed and Sky as a company.All I wanted to do was be able to watch sky go on the iPad again and i am told i have to wait for the end of the month to do so. This is 2012!!! What is going on here??Now i want to know the following...What can you not reset the sky go account for me to do what i want?Why did Javed ask these questions unnecessarily? (Username, full name, full address, Parts of bank account no.)How do i go about cancelling my full sky subscription?Your sincerelyA very unhappy previously loyal customerHi Ben+C,I apologise about the customer service given to you by an agent via our Live Chat, however the information that he has given you is correct regarding when you can make changes.You can have any 2 devices registered at one time, but can only make one change per calendar month.If you would like more information about this, then please see to read a post that has been added by our community manager (4 posts down this thread).Data Protection requires that we do ask security questions such as full name, address including post code as well as a security question that was added to your Sky Account.Last few digits of account number can be asked as an alternative means ofquestions if you do not have the above on your Sky Account (e.g. Nopassword).To cancel your full account please contact us so that we can discuss this with you. As long as you have been with Sky over 12 months you can apply your 31 days notice to the account at any time as long as all balances are up to dateand this can be closed once your notice is finished, and the final bill is up to date.I am disappointed to hear that this has caused you to cancel your custom with us.Many thanks,I have also just encoutnered this problem with the release of the Sky Go app on Android.I swapped my netbook for my android phone earlier in the week to test it out and yesterday attempted to switch back to my netbook. Sky allowed me to de-register my phone but NOT re-register the netbook. As such, I now only have 1 device registered for, apparently, the rest of the month.This is totally unacceptable in many ways. Firstly, if the system is aware that I have already made more changes than allowed, why not warn of that before de-registering a device? Secondly, why is the limit only 1 change per calendar month? That's ridiculously over-zealous. Thirdly, why only allow 2 devices to be used? I have a desktop PC which I use to have Sky on, windowed, when working and doing other things on that PC, a netbook which I use to watch in other rooms and a mobile device to watch on the go - all of which should be acceptable uses for a Sky Go (the clue is in the frickin' name) account.Additionally, the Sky help guidance on this is extremely misleading. states that "The number of device changes a customer can make in a monthly period is variable and subject to fair use." and it then transpires that the number of device changes is not variable and is certainly not subject to fair use - no definition of fair use would be 1 change per calendar month.Finally, when I did get in contact with Sky they refused to offer any assistance whatsoever and told me I'd just have to wait until next month before I could register a 2nd device. So the rest of the month with only 1 device registered? Totally unacceptable for what is a very expensive service. I am this ' ' close to cancelling and moving to Virgin.Any suggestions/requests/pleas to increse the number of devices available (even with the suggestion of limiting to one or two active streams at a time) are met with the same answer: Can't be done due to "Contractual Obligations to our 3rd party content providers".You may as well bang your head against a brick wall as this will be more likely to get the result that a large number of Sky customers want.We are not asking to watch on 6 devices at once, just to be able to choose from a range of devices to use without the silly restrictions of one change per month.“Importantly, we never forget that such success comes only when consumers choose to reward us with their business. Customers always have a choice and we must walk to their drumbeat. For us, that means serving them with a set of entertainment and communications products which meet their needs better than anyone else.” - Jeremy Darroch, CEO in Sky Annual Review 2011.So, your customers are giving you a drumbeat. More Devices, More Devices, More Devices, More Devices.I don't see any signs of you walking to it.Time to stop rewarding you then.I see Sky are still refusing to listen to their customer on this matter.It is, quite frankly, a complete and utter joke.I have in my household of just 2x people:1x Xbox 360 Downstairs1x Xbox 360 In Bedroom2x iPhones1x iPad1x Laptop2x Multiroom Sky+ HDBoxesIt would be nice, if when convenient, i could choose to watch Sky on all of these devices. Granted, i only need to be able to stream the service on 2x devices at a time. But i do not believe for one minute that it isnt possible to set the limit up in this manner.I pay a lot of money for my services, so to be quite honest, 2 devices is completely stingy.If Virgin had Sky Sports F1 HD, id probably have jumped ship a while back.I'm having the same problem too, I used to have my main account with 2 computers registered and 2 sub accounts with a device or two added and sadly they cannot do this anymore? these sub-accounts were only created to use things like the Sky Go for iPhone/android and for 2 of my sons xbox's.Now it seems they cannot even use the app because of this stupid 2 devices limit. Sky are lagging behind so hard in streaming services. as much as its "free" I am paying for 2 sky+HD boxes and most of the channels so when you offer a free service that is great, but then when you go about changing things and removing my devices for no reason then I get annoyed.I don't even use sky that much so I may consider just cancelling my subscription and move to freeview as the boxes are a load of junk anyway, worse hardware that my toaster.These guys seriously need to catch up with netflix and the like. UNLIMITED Devices with 2 working at any one time is MUCH better rather than this terrible removing 1 device and adding 1 a month rubbish.I am your customerI pay for your 'service'I can pick and choose who I get my service from (you, Virgin, or A N Other)If everyone here (and anyone who has broadband with you, who bothered to use Sky Go) felt strongly enough at some point in the future (because Sky would not submit to the foolishness of a two device limit), decided to leave, that is quite a considerable loss of earnings to your company and shareholders.We are asking for a simple raise to a limit of devices to watch Sky Go. Surely you can see with the amount of people that are bothering to post on the forum, that this is folly ?I myself Have a Desktop, Xbox, iPad, andLaptop. I would like to watch Sky Go during the day in my home office on my desktop on my second monitor whilst i'm working, then if I fancy, finish work, and continue to watch my program on my xbox in my living room. When I want to lie in bed and watch Sky Go, I would like to do that either on my Laptop, or iPadIs this too hard a request to fulfill forcustomers whopay for your service (People like myself have Phone, Broadband, Sky and3D, so your getting top dollar from a lot of your customers - and your increasing the price of your service soon) ???I can see Virgin catching up very quickly - if they are monitoring your forum - it doesn't take a genious to figure out that they could be working on a similar solution - They already have the edge on the ability to record three channels from their box, and the ability to recover accidentally deleted programs...Rant over.Hi,I'm new to this so maybe this has been mentioned before but just a suggestion.When anepisode of a series is shown in the TV guide could it be shown as [title]:[season number]? So for example The Mentalist: Season 5 or Dallas: Season 2, etc.When programs are shown with New: as a prefix I find recordings separate into two groups. Or if New: was used as a prefix for the first few episodes, then dropped and added again at a later date, episodes group in two places in the Planner and out of order. This is then compounded by not all episodes having in their description the episode number. So as a further suggestion could all episodes have in their description E1 of 12 or E1/12, etc.Just a few suggestions.Cheers.Lovetheappbut wrote:Hi! Just downloaded the new version and really like the new look so well done sky app team!Here's a few upgrades I would like to see in future updates...More remote control functions ie the coloured buttons!Disk space in plannerGood luck and thanks for listening!Hi Lovetheappbut...,Thanks very much for your feature suggestions. The disk space in Planner is now in the app but it’s dependant on your box having the latest software update. This box software updates are gradually rolling out to customers now. So once you have that you will be able to simply pull down when you’re in the Planner section of the app and it will show you how much free space you have on the box. You’ll need to be on the same broadband network as the box.We are also looking to expand the amount of control we give you through the app. We very much intend to add more control functions over the coming months.Thanks very much for your feedback.The Sky+App TeamHi JanePar and Flashpat,Thank you both for these suggestions ? we appreciate you taking the time to post them and we’ll certainly be considering all of these when we plan our future roadmaps.Flashpat, it is possible to turn off the popup for available on demand asset entirely if you prefer this. Though we appreciate this isn’t a real solution as you probably use the popup to know when you can start watching, we thought we would mention it anyway just in case. To change this setting, go to Options -> Customise, and the setting is On Demand Download Notification.Kind regards,Sky+App TeamLovetheappbut wrote:Hi! Just downloaded the new version and really like the new look so well done sky app team!Here's a few upgrades I would like to see in future updates...More remote control functions ie the coloured buttons!Disk space in plannerGood luck and thanks for listening!Hi Lovetheappbut...,Thanks very much for your feature suggestions. The disk space in Planner is now in the app but it’s dependant on your box having the latest software update. This box software updates are gradually rolling out to customers now. So once you have that you will be able to simply pull down when you’re in the Planner section of the app and it will show you how much free space you have on the box. You’ll need to be on the same broadband network as the box.We are also looking to expand the amount of control we give you through the app. We very much intend to add more control functions over the coming months.Thanks very much for your feedback.The Sky+App TeamHi,As Basilisk said, you can only put one router on the phone line.The home plugs are a good idea, but ensure that the spare socket where the router is, and the spare socket near your tv are on the same mains fuse otherwise it is very likely not to work.Also, they can not be on extension leads. they have to plug in to the wall else they will not work. Something to do with extension leads using fleible cable, the sockets in the wall use a single solid peice of wire.The cheapest option would be to use a network cable from the router to the set top box.I havent actually tried the wireless bridge yet ( dont have anytime + yet ) but ebayhave wireless bridges for around ?20 which run off the usb port - maybe that was the idea of the usb port all along... They are advertised for connecting stb and games consoles to wireless networks so it should work...CheersPeteAfternoon dscamceac,Thanks for getting in touch about this and i hope I can be of some assistance with this matter to you.Once you have removed your viewing card from your old Sky box then you will not be able to recover any previously saved data (recorded programs) as the viewing card that was in the box when you recorded the program is the only card that can decode the signal. Sorry to say anything on the old box is now lost and you are unable to recover this even with a new viewing card this will not allow you to view the recorded data.If you have further questions please give me a shout.Thanks,Hi Broodchickem yes you should certainly be getting more speed, about 2-3mb is what we should belooking at.The below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.Today i have been on the phone for the 37th time in the past 4 months tring to get my ping issue sorted out.I have had 2 things confirmed by different sources as follows -1 - This traceroute has now been confirmed by blizzard(world of warcraft,starcraft,etc..) engineers to be the cause of the high latency on the 3rd hop (from your local exchange to the sky main server) is lagging causing paket loss and futher lag down the chain.Tracing route to 195-12-232-102.customer.teliacarrier.com [195.12.232.102]over a maximum of 30 hops: 1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1] 2 45 ms 87 ms 84 ms bm1.emdaven-dhcp.isp.sky.com [90.221.120.126] 3 * * * Request timed out. 4 49 ms 54 ms * 02780878.bb.sky.com [2.120.8.120] 5 49 ms 47 ms 48 ms ip-84-38-37-114.easynet.co.uk [84.38.37.114] 6 49 ms 49 ms 48 ms ae99.edge3.London2.Level3.net [212.187.201.57] 7 48 ms 51 ms 49 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126] 8 46 ms 48 ms 47 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189] 9 47 ms 48 ms 47 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]10 46 ms 46 ms 47 ms ae-1-51.edge5.London1.Level3.net [4.69.139.75]11 56 ms 50 ms * ldn-b5-link.telia.net [213.248.92.81]12 49 ms 49 ms 49 ms ldn-bb1-link.telia.net [80.91.246.96]13 57 ms 58 ms 65 ms prs-bb1-link.telia.net [80.91.254.209]14 72 ms 60 ms 62 ms ffm-bb1-link.telia.net [213.155.132.157]15 62 ms 61 ms 81 ms ffm-b10-link.telia.net [80.91.247.185]16 * * * Request timed out.17 * * * Request timed out.18 * * * Request timed out.19 * * * Request timed out.20 * * * Request timed out.21 * * * Request timed out.22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29 * * * Request timed out.30 * * * Request timed out.Trace complete.The second and most important thing i have discovered today from sky is that a agent in the Tier 2 customer solutions center confirmed that gaming on sky is no longer compatible and is based on a domestic use only and not meant for heavy loads and the regulations for the industry basically say they only have to provide 10% to be able to charge you.DO NOT FEAR i have a fix for this problem. Detailed below is how i resolved my issue with the lag.Step 1Visit Step 2Navigate your way to the nearest competitvly priced deals and select the one for you.Step 3Wait for the following email -"Hello,Thanks for choosing BTThis is to confirm your order. Read on to find out what you're getting and what you need to do. And keep this email somewhere safe. You'll need some of these details later.Package - Broadband and CallsYour broadband starts on: 11 Apr 2013 It can start at any time up to midnight on the day it's due. We'll let you know when it's ready."Step 4 Await with excitement for the up and coming date and the riddence of lag and poorley trained technical staff with the lack to reffer anything to BT who have now just take one of "hopefully" many users **GAMERS BEWARE SKY NO LONGER CARE**Hi SEdgarWhile I could be wrong on this, aggressive line interleaving can cause the issues you're facing. DLM as set quite a high sync speed for your line, so in order to avoid errors, sets path interleaving to allow for better "headline" sync speeds (For more info on interleaving, see: )In order to confirm this, run command prompt (On a Windows Vista or above PC, click Start, type CMD in the run box), and type the following:Tracert If the first hop after internal IPs like your router is quite high, like 50+, you've got a high level of interleaving on the line. If it's lower and the difference between the first and 2nd IP after internal is high, it could be an exchange issue. If it's the former, then yes, you're paying for higher throughput with higher pings because DLM has determined that it needs more interleaving to stop data errors coming through.If you have to call Sky you can use the above links to help explain if the first line aren't following what you're trying to say.My husband did the proceedure last night, unfortunately it made no difference and we ended up watching tv through the antena! We can't even watch programs and films that we have recorded during this tme which I find rather strange? At the moment the weather is quite fine (no use though I am at work!) but later on this evening we have heavy rain forecast. I can't help but feel that this is an impossible situation. I live approximately 10 miles out of a large city in a reasonably rural location, but still within a village. If the Sky signal out here is so bad in my opinion they should not be selling it! A larger town 3 miles away does not have problems as far as I am aware. I really want an engineer to come out and have a look and I have requested this from the 'live chat' operator I spoke with but they will not consider it. Madness. I only wish there was an alternative provider where I live as I would certainly use them!I would like to thank the person who sent me the link thoughMy husband did the proceedure last night, unfortunately it made no difference and we ended up watching tv through the antena! We can't even watch programs and films that we have recorded during this tme which I find rather strange? At the moment the weather is quite fine (no use though I am at work!) but later on this evening we have heavy rain forecast. I can't help but feel that this is an impossible situation. I live approximately 10 miles out of a large city in a reasonably rural location, but still within a village. If the Sky signal out here is so bad in my opinion they should not be selling it! A larger town 3 miles away does not have problems as far as I am aware. I really want an engineer to come out and have a look and I have requested this from the 'live chat' operator I spoke with but they will not consider it. Madness. I only wish there was an alternative provider where I live as I would certainly use them!I would like to thank the person who sent me the link thoughWhat on earth do you think pays for the email service? It's not our subscriptions for broadband, tv and phone, I'm sure. And I very much doubt that Sky pay Yahoo (or Google previously) anything for the email service - much more likely it's the other way around -Yahoo/Google pay Sky for bringing them lots of subscribers for their ads (whether they are "in your face" like the Yahoo ads, or more subtle like with Gmail.For me, the ads are far less intrusive then I expected, especially on a widescreen monitor. But if you don't like them, you have three pretty easy options:1. Use a mail client instead of webmail;2. Use an ad blocker with your browser;3. Switch to another free email service (eg Gmail)There really is no reason at all to feel compelled to use Sky email just because they are your broadband supplier!Logged on to new Yahoo mail a/c.At first glance, don't like the look of the new layout, hard to find simple choices, e.g. log out option.But what is VERY frustrating is the pop up ads!When you click "ad choices" you are diverted to a Yahoo screen gives the option "opt out".Also states that you must log in to Yahoo to be able to make this selection(I presume that I AM logged in by virtue of my E mail a/c!!!!!!!!!!!!!!!!!).But despite selecting this option, the ads just keep on popping up.SKY/YAHOO LISTEN TO ME!I DON'T WANT THESE ADS! STOP THEMNOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!My routerconnection states:DownStream Connection SpeedUpStream Connection Speed5213kbps415kbpsMy average speed test result:DownStream Connection SpeedUpStream Connection Speed556 kb/s43.5 kb/sI have so far:1. Checked all cables (wired connection) 2. tested on the master socket 3. tested on 3 PCs and a laptop 4. tested on an old sky router 5. tweaked every possible setting.Have made two calls to Sky Broaband Customer Services so far, the first involved some basic tests and troubleshooting, all of which failed, which resulted in a promise to raise the problem to technical support for which I'd get a call back in 48 hours. This never materialised. Second call involved long periods of hold, before being told the "full speed is being delivered to your router", therefore I should not call again. This may be due to Sky's unwillingness to send a BT technician. How to I get my connection problems properly diagnosed and have a usable broadband speed delivered? Further calls, complaints, threats to cancel? What's the most effective way of achieving a decent connection with Sky?Thanks.Hi again sasha28,The MySky page can take several days to update and catch up with what's happening.The 10day DLM training looks like it has already started on your connection. Though bear in mind that the DLM system will continuously check your connection for issues, stability and improvements throughout the life of your Sky broadband service.Your line attenuation can increase of decrease when your line is ported to a different ISP hardware network.With a line attenuation of 50dB I would have estimated a speed between 4mbps to 5.1mbps on a good quality line.Your current sync rate is about 6.1mbps which is really good for a line attenuation of 50dB.Your noise margin is currently at 3dB which looks like the DLM is trailing you on a SNR target of 3dB. If you have any throughput issues due to the low snr target then your snr target can be increased though your speed may then decrease slightly.As to the upload speed, Sky's ADSL2+ max upload speed is 1.3mbps however you are not likely to get this and your current 798kbps upload sync rate is about normal for the line attenuation.From your BE* line stats posted a while back your line attenuation was 48dB. Even if your line attenuation stayed at 48dB I would have estimated a speed between 4.5mbps to 5.8mbps which is still slightly slower than what you are achieving at the moment.Hope that makes sense and is helpful.CheersI dont mean to be rude with this post but as you can see from my stats my connection is fine. I am just slightly over the SNR of 7db my sync speed is good and the troubleshooting is no help whatsoever.For the last month my router has been reseting at 19:35 every night without fail regardless of me using the internet or not,but now it has become unusable for XboxLive as it disconnects and resets the router.I am lucky if i can get 30 mins this does not happen during the day which leaves either congestion or other issues with the sky network as it it not just on one game or on one set of servers ie EAsports or Activision.My ping shows i am at 43ms not brilliant but its like that all the time.And i am always in the test socket and i have a wired connection to my Xbox.YOUR SKY TV IS SUSPENDEDYou can still make a payment on this page but this won't restore your suspended services!!!!!!!Precise:Broadband and telephone disconnected 26th June after 30 days notice of leaving -paid up to dateTV Services paid in advance to 28th JulyBill due 28th June also included one month in advance for disconnected service so i did not pay that amountRESULTMy TV service has been suspended.Sky are Bullying me into submission by extorting a payment of 31.50 from me before they will re instate TV services.Legal advice told me to gain written confirmation of Sky's requirements, which I did through Sky chat.All along I have been told to set up a new Direct Debit payment and pay the ?31.50 for TV Services to be re-instated.Went online, set up a new Direct Debit, and tried to make a payment - each time the Sky web page froze on submitting payment and that was that.I then telephoned Sky to make a payment and all my Credit Cards were declined - No way, bank confirm sufficient credit available for all cards.So, back online to make another attempt at payment and I got the above message on my payment submission page!!Nothing about this when I telephone but cannot get through to a 'person'So, what the hell is going on Sky?I am also very very dissapointed with sky not supporting mirroring or airplay. I am a sky customer and pay for on demand and all the other things that go along with it, I thot it would make life easier and apple havent stopped me so far, but sky has. I can stream airplay movies / and soaps from my iphone5 and Ipad to my tv or what ever ive plugged my apple tv into, with Virgin and a chinese tv company. Why are we being blocked by sky we have paid for the personal licences. is there an app or a way to get round this? i dont want to use netflix , virgin etc etc i would rather use sky as the sky ondemand stuff i find better.so please mr bskyb find a way for me to airplay my sky movie appsHave tried all suggested fixes to stop mail going to trash folder none of them work it's been nine days now I still do not have my old mail back it did show in the trash but then were deleted my folders have not appeared as soon as mail arrives on my I devices and I try to open it all displayed mail is wiped off the screen on my pc the Sam thing happensThe only way I could get my mail was to bring up sky server and open from the trash but a lot of messages show with no content I have set mail client to leave copy on server doesn't work tried other email clients such as thunderbird doesn't work wiped accounts and reset up doesn't work also the settings on yahoo leave a lot to be desired not a patch on gmail I can't believe that there is no imap are they living in the past at least give the option to enable it there's not even a setting to leave mail on server a real step backwards well having said thatI have found a way around it bit inconvenient but have now closed my sky mail accounts on I devices and set up an icloud account seems to work fine all mail goes there now but you have to let all your contacts know your icloud address mine was done and working after a few hoursmy other observation is if you don't own a pc but just an ipad there is now way of getting to the settings on sky yahoo mail don't think things were well thought out before they threw the switch no mention of compensation for all the inconvenience I have spent hours on the phone and even more time on the pc if this were the states sky would be inundated with lawsuits for loss of service and loss of business well I have had my rant just change over to icloud till sky get there act together or just leave it there and act with your feetThis is rubbish. I must have thousands of Archived emails in the Old Sky email system and you are expecting me to forward them all and then sort them again in Yahoo!!! That is a JOKE - you should be doing this. My settings were correct to begin with and should have had the All Mail folder copied over to Yahoo anyway. What are you going to do about this?? And presumably, if customers do not follow these instructions, they will be lost forever at some stage down the line??Recovering emails from your 'All Mail' folder, or emails that have been deleted from your Sky Yahoo! Mail trash folderIf emails you archived in your ‘All Mail’ folder have not been copied across to Sky Yahoo! Mail, or if you have been impacted by the issue of your older emails being sent to the trash folder and then deleted from there, you can recover the emails which were sent to you prior to 4 April from the old version of Sky Email.PLEASE NOTE: THE OPTION PROVIDED HERE IS TEMPORARY AND YOU SHOULD ONLY USE IT TO RETRIEVE EMAILS RECEIVED PRIOR TO4 APRIL. YOU SHOULD NOT SEND EMAILS FROM THE OLD SKY EMAIL AS THIS ACTIVITY WON'T SYNC UP WITH SKY YAHOO! MAIL.Accessing the old Sky Email via sky.com1.2. Once you’re signed in click on this link or paste it into your browser’s address bar:3. You will be directed to the old version of Sky Email. From here, you can select the emails you require and forward them to your @sky.com email address so they will appear in your Sky Yahoo! Mail inbox.Every single member of the Help Centre doesnt know what im on about, the email centre wont acknowledge my plea, Can someone, ANYONE put me on Fast Path,i cannot stand having a ping of 70! in UK BASED servers, even ones in the town next to me i get a ping of 65, it's unacceptable and disgusting and i cant game anymore,I dont know where to submit this form because the live chat is consistently down and phoning up hasnt been of much help. I recently phoned up a few times to get Fastpath switched on through my broadband as i have been getting digustingly low ping towards uk based servers, with BT i was managing a PING or 15 on some servers based on the uk, these were my usual favourites on the likes of TF2, CSS and so forth, and i was managing these pings on the exactly similar package you are offering to me now. Now my average ping is 60 in UK Based servers, which quite frankly is terrible and not within the limits of gaming, considering we are a family of gamers, we have been experiencing consistent lag. Noone seems to know when i phone up what fastpath is, even when they have set our interleave level to 8ms and switched me to the gamer profile (Which by the by not only decreased my download rate and upload rate but made absoloutely a blind bit of difference) and it's honestly become so bad i'm prepared to just cancel this package all together because we havent been able to game properly since getting this package. Is anyone able to switch fastpath on for us because without it none of us are getting a ping consistent wit the location, connecting to a server based in the town over shouldnt yield me a ping of 60-70 whilst my friend who still uses his BT package next door gets 15 ping towards it. Noone in the help desk knew what i was talking about with fastpath, but in all fairness if we cant get that switched on we will have to go somewhere else for our broadband. This is the difference Fastpath made to a friend of mine on his sky broadband These are the results i used to yield on BT, yet he was lucky not to get outrageously high pings in games. It isnt he download speed, connecting online is fine, but since your tech put me on the gamer package it has become even worse and is just ruining the entire package overall, i would like to be removed from the gamer profile, fastpath to be put on and hopefully fix my consitently high ping problems. No i dont want any other option, sorry to be a bit rudely blunt. Many thanks.AllTo clarify the situation.......We have temporarily removed our Apps from the Google Play store following a security alert.All Sky Apps were unaffected and any Sky Android apps previously downloaded by customers are safe to use. There is no need to remove them from your android device.As soon as we have restored the apps on Google Play we will post up an update.In a related security breach, Twitter has locked access to @SkyHelpTeam, which is why we are currently unable to tweet from this account. However, help and info is available via , and here on the Sky Help Forum.The tweet that was made from the @SkyHelpTeam twitter, in the early hours of Sunday morning, advising customers to unistall their apps was NOT an official tweet from Sky. Twitter security immediately detected this vogue messaging and locked account as part of agreed standard security process.Further updates on this incident will be postedHi,Still awaiting my transfer of over 10,000 emails to be sent over to my new sky account. These are required for business purposes and the option for me to send them individually across myself is ridiculous - Sky made this mess Sky should correct it ! If i send these emails my self this is not only time consuming (something that if Sky had got right we would not have to be doing) but it also means I cannot track or seach for emails by dates or sender - all i would have it a list of emails with me as the sender.Please help - Sky needs to get there act together on this one, they have messed up and they should be the ones sorting it!Hi ByeBye+yahoo welcome to the forum, sorry you're having problems, it's all really frustrating isn't it, I think you might find though that a lot of us have had our issues resolved, there are less posts being made now, that to me means people are getting the help they needed and may well have had everything sorted out , lots of us have been posting since the start of April, and boy were there loads of posts and new members signing up, the fact that there are less posts would suggest to me that most members are getting the help they need, due to the extremely high number of posts it will take the teams a wee while to get through each post, get the right help to the right people then get there problems sorted, it took around 3 weeks of me popping in and making posts, thing is though, the staff themselves at the start hadn't a clue how to get this mess cleaned up, a mess the staff themselves didn't create, please give the information needed to the staff and bare with them whilst they do what they can for you, I am happy now that my emails are all where they should be and they're staying there, I'm still missing 12 days worth of emails, who knows where they went, but, if they were important the sender would have contacted me again, so, I'm fine with having lost this 12 days worth of emails as now I have everything running as it should, try to be patientbluenose1 wrote:Dear all, please persevere with asking SKY to transfer your allmail/archived mail across. They will do it and have done it for many people.The process is that at some point someone will call you, go through the basic checks which you should have already done and then ask you for the email addressses affected. They then pass the email addresses to yahoo support staff who will do the transfer across.So keep complaining, make sure you also make a formal complaint and sooner or later someone will do something about it.If they do not do something about it ask them for their complaints procedure and how to contact Ofcomm with an escalation fo your complaint.I am afraid it will take some time as there are a lot of people in the queue wating for this to be done.It is not much use using this forum as you will only get the stock answers you see every day. Just ask for a private message and then a phone call.I hope you are right.Still waiting for my problems to be solved having already spoken to Level 3 Technical Support (who only make calls don't receive them) and they did NOT offer what you say, in fact their solution turned out to be wrong.Have been waiting also on private messages for 4 weeks for solutions... what you describe is simply not happening for me.Please Sky if this is true get in touch!Hi Adzha and welcome to the forum so you can still access these emails by going through the link to the old Google server ?? so they haven't gone completely, which is great news, like you I had 1000s of old emails which didn't migrate over, this was a problem that hadn't been anticipated by Sky, along with the other hiccups that have been caused. Is your Yahoo mail working ok though, nothing being trashed ?? nothing being deleted?? and all your settings are right ??? when you access your emails do you do it via sky.com ?? or do you use an emails client such as outlook express ??? I'm only asking these questions as the team will ask the same things, so, we can have all the info ready for them The n umber of posts being made regarding problems like this has almost come to and end, phew !!! the staff here on the forum are getting through posts and getting the right help to members, so, if you can be patient they will get to you toook so i have received a message from the (un)help(ful) yahoo mail team.i will copy and paste below.Hi beccibaxter1,Sorry for the delay in replying to your message.We can arrange for the All Mail folder to be remigrated for you however please note that if this fails to bring over the missing emails, it means that there has been no issue with your account during the email migration to Sky Yahoo! Mail. Can you let me know if you would like me to organise this for you?Thanks,Anneseriously???so if the emails (that they have lost, i had everything set to show) dont come across theni have had no issue with my account since the migration. REALLY? how about the fact that i could not access my email for an entire month, how about that even though the old mail no longer receives emails, im still having emails come through on the google server, how about the fact that i have been telling sky since the 4th of april that my emails are missing but they were there on the 3rd of april. did they just vanish? no they did not....according to the gentleman i spoke to today at sky (on the phone) he said that all my emails had been migrated already and if they are not now there then SKY might have accidently deleted them.so Anne......tell me again i have had no problems with the migration.and for the record......they have still havent re-migrated them.David+Hygate wrote:I have over 7000 emails in my Inbox - not archived - and if I understand the guidance correc tly I have to open each one individually and then forward it to my new Yahoo account. Why can't Sky move them across en-masse?I can confirm to you that Sky can do it for you.I went on and on and on about this and one day I logged in to Sky Yahoo and there was a "Gmail" folder in there that had the ALL MAIL folder copied into it.Good luck getting a reply from Sky though, since this I have been waiting, what, 2 weeks or something stupid for further replies to my remaining problems.Sky don't even appear to be responding to this thread any more............ FAIL?!?!?!And yet randomly other threads are getting a reply from Sky.It's not as if this forum is busy, one person could easily read and respond to every post on here each day, very very easily.sorry not to reply straight away but we have been on holiday. I don't really understand all this about archiving. Basicallya fewe-mails were put into folders and they were copied across together with all of my sent e-mails. I never did anything with the other e-mails - they were just in the 'in-box' and I have never altered any settings since the Sky e-mail account was set up. I now particularly need an e-mail from 18 months ago for legal purposes. Some people seem to have had their e-mails moved across and I have been waiting for a personal message to ask permission to do this for me (as reported in this forum many pages back). I cannot copy them forward individually as there are about 16,000 of them and I need to see where they came from - if I copy them forward it will look like they came from me. Please can you help as soon as possible as my solicitor is awaiting my response as to the contents of this e-mail.Milverton wrote:Hi Bluenose,I have a private message from a SKY rep who said to me that if my emails werent in another folder, then they could arrange to have them resent. I posted the pm on here with a note that hopefully we are getting somewhere and I got another PM to say the post has been deleted as it breached SKYS terms and conditions.So offering a bit of hope an comfort to fellow sufferers is a breach of terms and conditions but not delivering my emails is not? Get a grip sky and we wouldnt have to post at all.MilvertonWithout seeing the pm, and I don't need to see it, I can't comment on the T&Cs decision. However, I would guess SKY are trying to keep a lid on this and to redo the migration for each user is probably impossible technically at this stage and would cost a lot of money. Besides which there are some people out there where the migration worked.It actually worked well for me in terms of access, my family have been able to use the new service since day 1 with no real problems. Yes, it would have helped if SKY has spent more time and effort on preparing its customers for the differences (and there are quite a few) so a lot of these questions wouldn't be asked. Infact members of my family who used IMAP and filed their emails into folders got most of their emails across. A lot of people may be in this situation but would not have realised that they still have a lot of emails in allmail which did not come across.I would also suspect owning upto the fact that they can arrange for the transfer of ALLmail quite easily will also cost a lot of money as more and more customers realise what's going on.As I said before it would be easier for everyone if SKY just set up a process for customers to ask for allmail to be transferred across and just get on with it.If it needs to be done by PM then sobeit, that worked for me. I now just want to try and make sure that all their customers eventually get the service they deserve and pay for.bails247 wrote:Kat-S wrote:bails247 wrote:After going round in circles trying to move the 792 archived emails I had in Sky Gmail to Yahoo mail I'm finally at the end of my tether!! I've read the FAQ page, used the online chat and spent hours on the phone but to no avail... I refuse to forward all 792 emails to myself individually and it is no longer possible to label email in Gmail that has already been received and forward it as a group to a different address. PLEASE CAN SOMEONE FROM SKY COPY MY ARCHIVE FOLDER ACROSS TO YAHOO MAIL?!Ref number Hi bails247, We can certainly see what we can do here to help you.As you have followed a few things and spoken to our online Chat team and our call centre are you able to tell me exactly what you troubleshooting you have tried so we can confirm you have tried everything?Once we know this we can then move things forward for you.Thanks,Hi Kat-S,Thanks for your reply. As you mention, I have spoken to the online chat team and the call centre on several occasions and spent hours trying to sort this out!! I've been through all the FAQs on your support page and have tried everything suggested. It looks at though my 'all mail' folder in Gmail was hidden so wasn't migrated across with the rest of my mail to Yahoo; This requirement was NOT made clear prior to the transfer. Gmail no longer allows you to create a label which will forward a number of emails to an alternative address for mail already received; this only works for new mail. Accessing the old account using POP3/IMAP doesn't work in this case either.When I spoke to someone in the call centre this morning I was told that it was completely impossible for you to move my 'all mail' folder across as you didn't have access to my email account. I was told that individually forwarding each email to myself was the only solution available to me. When I said that this wasn't acceptable and asked to make a complaint (as suggested on the email transfer info page) I was told that I wasn't allowed to do this. According to the advisor, no action or follow-up would result from any complaint I made as I had 'refused the solution suggested'. On your own FAQ page, forwarding every email to yourself individually isn't listed as a solution, only a 'temporary fix'.All I want someone to do is move the remaining email in the 'all mail' folder across to Yahoo. I shouldn't be expected to waste yet more time forwarding hundreds of emails to myself individually when it should be entirely possible for you to migrate any remaining email across for me; you have already moved some of it!! I didn't ask to be moved across from Gmail in the first place and feel that nobody is taking ownership of this complete farce...I'd be grateful if you could sort this out immediately or if you are unable/unwilling to do so could escalate a formal complaint to someone who can.Ref Number Hi balis247,Great to hear back from you with such detailed information. I will have the team look in to this further for you and they will you for further information. Let me know how you get on please.Thanks,diane.s wrote:HI bluenose1, did your emails get transferred by Sky or did you do it with mail fetch ??? I'have had to go and change my password, again, and stop the fetch mail whilst Sky have a go at migrating my emails over, I honestly don't mind HOW they go inot the Yahoo account, just WHEN that I'm waiting to see, it was very strange chatting on the phone to a forum co-ordinator I can tell you, I'm going along with what he has advised, if it works then great, it will take up to 72 hours though, but hey, it's taken this long so another 72 hours wont kill me will it. Hey, bluenose1 are you by any chance Scot ???? and the supporter of a certain football club, one which was demoted ????I got them transferred by Yahoo after SKY passed my email addresses to them. I had 120000 emails to go across and doing them myself would have taken ages. After perseverence I eventually got a phone call from SKY who made sure everything had been set up OK and then they transferred the emails across.I never tried Yahoo fetch as it didn't seem to work and beside which would have taken ages, and I couldn't work out how to set up another account with the same email address.I did transfer some emails across by setting up imap accounts for both google and yahoo and then just copied emails across, faster and easier then forwarding. Make sure you do a copy rather than a move as move will delete the emails from the original folder. IMAP copy is actually quite stable as long as you have a good web connection and a fairly fast PC.I come from the midlands and not Scotland, but the reference is to a football team.PS I was advised 72 hours for the first user but it went through overnight, as did the other 4 users. I think 72 hours is their commitment but it is likely to happen a lot quicker so just keep checking your account. I suggest you use Yahoo webmail as that will cut out any issues from other devices should they arise.AnnoyedOldFogey wrote:Hi DianeS,Yes, I have seen the private messages (both of them) and have replied. Unfortunately, Sky fail to appreciate that people have to work for living. As a rule, now (i.e. between getting in at sixish and sitting down to eat) is the only time I get to address any email issues during the week - I am not ignoring messages, I am answering them as soon as I can fit it in.Of course, I have a three day bank holiday weekend coming up, the sun will be shining, the grass will need cutting etc. etc., and I would love to spend my time at the keyboard but I suspect that SWMBO will have other ideas.....Hey AnnoyedOldFogey, I can understand that you're eager to get this resolved as soon as possible, as am I The Support Team are working through the Private Messages and will reply to this as soon as they can. I appreciate that this is causing a major inconvenience to you and would like to apologise for this.Please let me know when you've heard back from the team and what resolution is provided for your issue. If you need anything in the meantime, just give me a shout.Thanks,HI everyone, I now have all my emails in my inbox, I did try mail fetch, that worked for a little while then just stopped after around 7000 had been transferred then it just stopped, I know some members have managed to use the mail fetch successfuly, fantastic if you have managed, but, it seems it doesn't work for everyone, forwarding each email to yourself also wont really work, as you forward and they show in your Yahho mail they will come through as YOU being the send er and will show the date YOU sent it, therefor, if you need to search your emails for any reason then you wont be able to as the sender name and date will not be showing , if you have tried mail fetch and it has stopped getting your emails then you can try going into the settings , selecting mail fetch, then click fetch mail, it may try again but it's doubtful, I had to delete the account i wanted the fetching done for. I know all of this has been going on for so long, and it has, it has been a right muck up, no one can deny that, but, you have to give the teams time to get through every customer, there are 100s of 1000s of customers most of who will be experiencing problems, the team are getting to everyone as quickly as they can, keep checking to see if you have any PMs, check the old threads of you've posted there to see if a response has been left for you, most of all though, and I know it's a big ask, try to be patient, we've all been going through this for about a month now, unnacceptable, we know that, but, the teams are trying to find the answers to resolve ALL issues, it wont all be fixed overnight I'm afraiddiane.s wrote:Hi all, can I ask, have any of you tried the mail fetch option ??? a gmail account needs to be set up 1st, it's pretty easy to set up and if you have a smaller amount of old emails sitting on the old server then it may be an option to try out ??? and yes I know, it still doesn't get your emails into your Yahoo mail, I'm just thinking that the representatives contacting members are having to do this person by person and it could take a while to get through every single post, every single problema and every single member, having a go with the mail fetch wont affect anything Sky may do for you ( that I'm aware of ) and may be a way for your problems to be resolved sooner, when I set up mail fetch it was going fine until it got to around 7000, yeah, slag me off for holding onto so many emails haha , but, it was working, if you have a lot less than say I did, 13000+ then a wee atempt at mail fetch might get you there quicker, if anyone needs any help setting this function up give me a shout, even though I now have my emails I'll still be popping in to see if I can offer any kind of helpWell Sky, thanks very much!! It looks like you've now stopped the only solution which seemed to work from working... You now know that there is an alternative solution to forwarding every individual email to yourself so get this sorted once and for all and PLEASE ALLOW ACCESS TO THE SKY GMAIL IMAP/POP SERVERS AGAIN!!HI guys and gals, I know how all of you are feeling, and yes, it is one major pain in the butt !!! it's stresses that none of us need, but, try to remember it is also stresses that the staff at Sky didn't need either, they all thought the transfer was going to go relatively smoothly, I don't think any of the staff could have predicted a major disatster like this one, you need to remember that the information they pass on to us is information they have had passed on to them, yes, it has all gone on too long, but, as you may appreciate, there are 1000s of posts here by members and who knows how many customers on the phones, I have all my emails in my inbox now, with a few extras from somewhere too haha most likely previously deleted mail, the staff will get to everyone, it will take time, time you'll all feel you can't give as you have given enough as it is, but, it will all hopefully be resolved in the end, fingers crossed like I said, I have all my mail now, and it took less than the 72 hours they as you to give it, I've had problems with my emails since the end of last year, then there was this latest boo boo, I now have no broadband either, it's so funny, my emails all go inot my inbox then my broadband throws a wobbly and then just dies !!! as they say, bad luck comes in thress, I'm hoping this is the last run of it for me, thing is though, I can still laugh about it all, thankfully, otherwise the wee men in white coats would have found me in the corner of the room in need of a straight jacket !!! I know a lot of you have really important information in your emails, the staff want you to have those emails, so, be a wee bit more patient and let the staff contact you and see if they can sort it out for you all wishing you all good luck and hope you all get there in the end I best give back my eldest boys friends phone, using it as a router so I can quickly get online, we all depend way too much on the internet don't we ????BarryThere are 541 emails in my Sky Inbox dating from 8/04/2013 to nowThere are 15,054 emails shown against the All Mail label in my old email account dating from 22/09/2011 to 03/04/2013I notice that there areemails showing from 28/03 to 03/04/2013 for the first time- they stopped at 28/03/2013 - the date you published thousands of my private emails to third parties.There are no emails visiblefor the period 28/03/2013 to 08/04/2013 when I was prevented from logging in to Sky Mail.None of theses emails are starred.All of this information I have provided before, more than once.This is shocking misconduct by your colleaguesFor this reason I am posting this in public before sending themfhe same information as they have forfeited my trustSo, **** and colleagues, IT IS VERY SIMPLE - I REQUIRE ALL EMAILS FROM 22/09/2011 TO 08/04/2013 TO BE RETURNED INTO MY Sky Yahoo accountHi there,I have been a sky customer for 17yrs now and when i first joined CMT was a country music station that was broadcast and i had it on all day, however it was taken off after a few months,now a new station The Country Network has become popular as a american country station, and there are many many sky customers who would love to have this station as part of sky music package, i for one would never have it off, i would also have to install multiroom so other members of the household could watch other channels lol.i really hope sky does consider offering this to their customes as there are so many pop stations on that package and nothing for country music fans of which there are many in the uk and irealnd. there is a group on facebook called bring back cmt to sky and tcn to sky which has many members hoping sky will consider this .thank yousoniaHiAfter waiting for six months and many calls complaining I've finally got Anytime +.The service still needed to be activated (to show in your package) and although the rep said it could take 24 hours, it was resolved within about ten minutes (was at 9pm at night).I haven't yet got my 'free' wireless connector so I had to move my router closer to the TV and usethe Ethernet cable straight to the box. After ensuring that the Internet was still active after the move and wasn't interrupted by calls (as I had to use an extension lead through the splitter to the TV) - just by ensuring that PC's continued to connect etc... I checked the status of the 'Network' tab within Sky Services on my box and it changed to show an IP address (picks one up straightaway with DHCP) - so I was fairly confident that when the service had been applied that it should be OK.I turned off the box, restarted etc and after as I say aboutten mins when I next checked hey presto, all active.TheAnytime + service is quite impressive, although most programmes have to be downloaded (obviously),it allows you to start to watch the programme after abouta minute - so no time to wait at all. Clearly you need to be onthe Sky unlimited service as most films are about900mb.Anyway thanks Sky for finally getting it resolved, I can imagine trying to get multiple platforms updated has been a trauma, I just wish your communication had been better at the turn of the year on this and since. Hopefully I'll get the wireless connector soon.Good luck all my fellow sufferers - the wait is nearly over :-)But the app has been working on Jailbroken Apple products right up until you released the Android app. Then all of a sudden it's not ok.So your contracts with 3rd party content providers suddenly changed the minute Android became involved did it?There is also a BIG difference between "not supported" and "won't work". Be honest, your SkyGo app for Android won't work on a rooted device.My device is rooted so that I can use it's full potential with additional apps/software. This is NOT illegal andthe phone manufacturers do NOT have a problem with it as long as you don't mind invalidating your warranty (which mine is well past anyway).Now, all of a sudden Sky tell me that because they cannot write and release a secure application (which Netflix, iPlayer and even major banks seem to be capable of without worrying about the user having root access), I cannot use their service unless I limit the capabilities of MY (not THEIR, like the Sky box) device.Please stop treating your customers like simpletons. It isabundantly clear that the majority of people commenting on this forum know what they are talking about and cannot (indeed WILL not) accept being fobbed off. Just for once, give us some straight and honest information, and actually answer the questions being asked.upNdown, Come on mun you can't be that naive surely?? Ok lets have a look then, update last week as sky knew they had made a mistake with the phones that use Sky Go or reacting to being embarrassed by xda. You have information about a new update next week, so will this update add more phones/tablets/ICS support to sky go for android, well it may do but alas I don't think it will, This update I believe will be adding the F1 channel in SD only, which is going to cause even more uproar when the android and IOS app's are compared, as the IOS app is going way way out in front of the android app.Feedback sent to Dev. Team, if they do this then the Dev team must be filing them in "B" for bin, otherwise how since sky go was launched in July 2011 there were bugs in the sky go app and guess what they are still there, I posted a thread about all these outstanding bugs asking the MOD's on here for feed back on why they are still present and are they going to fix them. I'm still waiting for a reply, Ta Da it's being ignored. What we are told on here by Sky are nothing but lie's. Just look at the Device number and changes we are able to make, July 2011 unlimited changes with 2 registered device's, Oct 20th 2011 unlimited changes removed and set at 1 per month, The reason given by ab Admin Man. A few people are abusing it. Roll forward to this year and the reason now is those famous words Contract Content Providers Security Measures and saying they had to put them in the contract. Now at 10.03pm last night we are told by Sky:-"When Sky Go was first released there wasn't any device limit and after a trial period of this we found it necessary to limit the number of devices and changes customers could make."Which to believe reason 1,2 or 3 all or none. Hence that is why I said about feedback.There is a lot more but it's just going over the same ground with the same results= nothing at all.The only way to get to the truth is to forget everyone else and go straight to the top and maybe after his presentation he give to the city end of Jan 2012, where he stated about customer loyalty and improving customer service. I didn't think anybody would try to fob him off like we are.iechyd daAt last after waiting an eternity they finally release sky go for android.....and it list my phone as compatible...No - my s2 is rooted so sky won't let me watch tv on my phone.Skys services are locked down tighter than a (REMOVED)! And the pirates still find a way yo exploit their systems whilst the genuine pay customers like myself have to suffer.Well to watch sky on my phone i found a way. Not easy but get a vidcap card in your pc, plug your sky output to the pc via scart, set up media center, record your tv that you want to watch, set up remote potato on your pc, set up a free dyndns address to connect to your pc and finally set up remote media on your android phone along with MX video player.Okay you cannot watch live tv BUT you can watch and set up recorded video remotely and watch other videos, music or pictures you have stored on your pc.As far as i know this does not break the terms and conditions with sky as your sky box is still doing the decoding and its not live tv. I suppose you could get nearly live tv by recording a programme then after 5 minutes start watching the recording.At least i know this works without hitch on rooted and non rooted phones as well as every android device out there.Cheers mate J10% swing since April is a big movement, and of course Skys figures will be skewed towards the devices and platforms that are supported.None the less, this is a movement across the nation so it should be thoroughly tracked by Sky. There is no point developing and holding up a 10” release on the basis of supporting the 2x platform if come the time of release there are sod all people on that legacy platform….Is there any way of finding out when the last devices with 2x were released? Also when the last push to get people upgraded to the 3 & 4x??Ross-M wrote:As we are an online team we are unable to call you and if you were wishing to speak with someone then we would ask that you call in to the contact centre where the agent's will be happy to discuss this further.If you wish to raise a formal complaint then please see our and you will be able to raise this. It's not good you feel this way but we are not refusing to raise one for you but there is specific routes for raising a complaint correctly.Hi Ross thanks for the response. By escalate I did mean pass on to someone more senior rather than move to the phone. I have raised a complaint online (with some difficulty, but thats another story). As dsg has said, previously this has been possible to do without leaving the forum, generally through PMs so I'm unsure why this didn't happen, or why the complaints page couldn't have been pointed out earlier.Anyhow, for information, here is the text of my complaint as raised - I've probably missed a few bits, but I would imagine the investigator will get back to me for any clarifications:"as I'm sure you're aware, there have been various problems regarding supporting the latest version of Android, even on devices that are 'supported' by Sky Go......so, knowing that a new version of Android is imminent, I raised a query on the help forum asking if the upcoming version of Android would disrupt Sky Go services, like previous ones had done.......(in fact I believe Sky advisors had gone on the record in the past and suggested that customers *should not* upgrade to the latest version of Android)So, a fairly simple query, asking for an update. The response was "Only time will tell I guess"This is a wholly unhelpful response and an unacceptable level of service. I challenged the advisor to provide a more detailed answer and was then told "in my opinion I think it will work"I believe that this information was given out knowing that it is incorrect and was an intentional effort to shut a customer up, and tick a box saying query answered.Other customers also noticed this bizarre series of answers from the help advisor and were similarly perplexed. In fact it is a part of a pattern of ongoing unhelpfulness, lack of communication and transparency and unwillingness to find out answers for customers. Previous queries of a similar nature HAVE been answered, after a lot of effort, so I think that the help team should have made more effort to provide a proper answer, and not make one up on the spot, which I think had misleading info."Ross-M wrote:As we are an online team we are unable to call you and if you were wishing to speak with someone then we would ask that you call in to the contact centre where the agent's will be happy to discuss this further.If you wish to raise a formal complaint then please see our and you will be able to raise this. It's not good you feel this way but we are not refusing to raise one for you but there is specific routes for raising a complaint correctly.Hi Ross thanks for the response. By escalate I did mean pass on to someone more senior rather than move to the phone. I have raised a complaint online (with some difficulty, but thats another story). As dsg has said, previously this has been possible to do without leaving the forum, generally through PMs so I'm unsure why this didn't happen, or why the complaints page couldn't have been pointed out earlier.Anyhow, for information, here is the text of my complaint as raised - I've probably missed a few bits, but I would imagine the investigator will get back to me for any clarifications:"as I'm sure you're aware, there have been various problems regarding supporting the latest version of Android, even on devices that are 'supported' by Sky Go......so, knowing that a new version of Android is imminent, I raised a query on the help forum asking if the upcoming version of Android would disrupt Sky Go services, like previous ones had done.......(in fact I believe Sky advisors had gone on the record in the past and suggested that customers *should not* upgrade to the latest version of Android)So, a fairly simple query, asking for an update. The response was "Only time will tell I guess"This is a wholly unhelpful response and an unacceptable level of service. I challenged the advisor to provide a more detailed answer and was then told "in my opinion I think it will work"I believe that this information was given out knowing that it is incorrect and was an intentional effort to shut a customer up, and tick a box saying query answered.Other customers also noticed this bizarre series of answers from the help advisor and were similarly perplexed. In fact it is a part of a pattern of ongoing unhelpfulness, lack of communication and transparency and unwillingness to find out answers for customers. Previous queries of a similar nature HAVE been answered, after a lot of effort, so I think that the help team should have made more effort to provide a proper answer, and not make one up on the spot, which I think had misleading info."Hi I have a query regarding the vague wording of sky's statements regarding rooted and unrooted "supported" Androiddevices in particular the I9100. Sky have stated that Sky are "unable to support any Android devices that have been rooted". I fully understand that once I rooted my device all bets are of regarding technical "support". I have however restored my device to the same state it was before rooting and then unrooted the device using the same software I used to root it.With all other Android apps and content that requirse that the device is not rooted and "supports" my device this would be sufficent for the app to WORK as intended. I would though have no recorse through technical "support". Is this what Sky mean by "unable to support" or can Sky Go for Androids "bespoke design" uniquely detect the proir rooting & refuse to function on my device? Can I have a definative answer, preferably off an advisor please?Hi Guys,My Android Device (Sony Xperia S running Android ICS 4.04) will no longer connect to my Sky Router via Wi-Fi. It Used to connect flawlessly and now it doesn't work. No changes have been made to the phones operating system or settings. It is not the phone hardware because I can connect to the Wi-Fi network at college and at work. The phone picks up the APN but doesn't connect. It just tells me the netowork is saved. I have already tried changing router security types & broadcasting channel but to no avail. I also tried re-setting the router. I have made sure I am entering the WPA passkey correctly. All other Devices in my home connect fine.I did also post this on the manufacturer forums, but I was just bombarded with abuse from Sony Fanboys saying that I have mistreated my device and such to the point it doesn't function correctly, when I haven't.So, if any of you can give me any help it would be massively appreciated!Thanks!Yes they said that this winter it will be availble for some andriod devices! - liek you said there are over 20 android sold for every one apple but there are numberous different phone companies that have andriod handsets whereas with apple they have generally the same specifications so i'm assuming its ensure getting an app that will work on a range of different andoriod devices with most different specifications is the issue there ! cant wait for it to be out and hoefully all the current bugs will have been sorted by thenHi Grumpy.Phil,Thanks for bringing the empty images in the TV Guide to our attention and we’re sorry that you’re experiencing the issue. We’re pleased you were able to remedy the incorrect items in your planner by uninstalling and re-installing the app, but appreciate this should not be necessary. This is currently being investigated and we aim to have a fix in place for our next release.Can you please elaborate on the time it took the app to search for a box? Were you able to discover and connect to a box? Thanks, Sky+App TeamI recently bought an Asus MeMo Pad ME301T 10.1 Android tablet and stupidly assumed that SkyGo would justwork. How silly was I? The annoying thing is that my tablet is basically the Nexus 7 (a supported device) which ASUS built for Google but with a larger screen. When you read that Game of Thrones-maker HBO was able to support all Android 4.2 devices within a week of its rollout then it really does make you frustrated. Sky has our money, makes a huge profit and does little for the customer.Is there a developmenmt list or any way to get Sky to listen to their paying customers?I bought a new Sky+ box 18 months ago. Since then Ihave beenplagued by "cold-calling" salesmen trying to make me take out some form of breakdown/insurance on the Sky+ box. I have already told these people "No thanks" several hundred times now and have also emailed Sky about this annoying pestering. Sky told me it was nothing to do with them....pardon me.....the box was ordered throughSky. Today I had another series of these calls, each time the man said that it would be to my advantage. I said "no thanks and hung up". Ring, ring, same man, same reply. Hang up again. Ring, ring, ....and again....and again. like a dog chasing a bone. I have been through BT's call blocking facilities but that dosen't stop it either. Any suggestions Sky?I wouldnt bother with the anon call reject. It costs you money each month and like you have found it doesnt block all anon calls, just those where the caller has withheld their number.Look for a CPS or other simlar device and they do the job for you. Mine cost ?40, plugs into my phone line and blocks all international, withheld numbers, a couple of hundred known nuisence numbers and gives me the ability to choose to block specific numbers. Over the course of a year its a lot cheaper than paying for anon call reject or call block optionssimon194, what is happening is that the caller isn't withholding their number, they have simply entered a blank number into the CLID.There are a number of what I call "Indian scammers" on the go at the moment as the scams originate in India, most of them are getting their UK telecom services from a dodgy outfit in Swansea (run by an Indian national) which the police know about.In theory reputable UK telecos should be able to filter this sort of stuff (deliberately wrong/non-existant CLID) so it doesn't transit their network. In practice there's no such thing as a "reputable UK teleco" as they all make lots of money out of nuisance calls/scam calls.Sky trying to get out of paying the ?100 M & S vouchers and lies contradicting each other as below. I will also copy my original sky online order also for anyone else to look at. All completed online and Sky are trying to get out of it, I am giving them until monday, then will contact the ASA as it was a major reason for joining Sky. I have deleted off all my personal details and would love a response from someone at Sky to say what they are going to do about it.?Dear Mr AndertonCustomer Account Number:Thank you for your email about the vouchers for joining Sky.To qualify for the vouchers, you were required to join Sky online.As the correct process was not followed, I regret to advise that you do not qualify for the offer.I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Customer Service team on 08442414141, where one of our advisors will be happy to help.Kind regardsPromadSky Help CentreOriginal Message Follows: ------------------------Enquiry Type:I have not received my vouchersDescription:I had a sky installation on the 29th April, and was concerned at the time of receiving the M & S vouchers promised to us as I joined Sky on this basis to the value of ?100. Watchdog had been reporting this issue. I spoke to someone yesterday who said that the vouchers were sent out on the 30th April (I dont believe this) as no card was left and Royal Mail are not that unprofessional. I have been promised a call back to advise as where these vouchers are. If I do not receive these vouchers by the 45th day from the 29th April I will be contacting Sky to cancel my account as it is false advertising and a breach of contract and I will be speaking to the advertising agency to report this issue. As so many other have also.?The original order all placed onlineNote: Please note that this email is automatically generated by Sky so please don't reply to it.Dear Mr andertonYour Sky order is now complete, and your customer account number isYour Sky TV set-upYour Sky TV set-up is booked for the 29 April between 8 am and 1 pm.We'll be sending you a Welcome Pack explaining everything you need to know in the next few days.Things to remember for your Sky TV set-up*Your viewing card and contracts will be included in the Welcome Pack. Please have a read through the contract and have your viewing card ready for when our engineer arrives to install your Sky equipment, as you'll be entering into your Sky contract by inserting your viewing card into your Sky Box.*If you can't be there on the day, make sure there is someone over 18 present who knows how you'd like your dish and box installed, and that you're happy for them to insert your viewing card for you.*We'll need to run a cable from your Sky Box to your telephone socket, so think about where you'd like this to go and we'll do our best to help.*Make sure your telephone line is available on the day - we can't go ahead without it.M&S voucher deliveryWe'll send your M&S vouchers by recorded delivery when you join Sky TV online. They will arrive within 45 days of activating your viewing. Royal Mail requires a signature from whomever receives the item. If there's nobody available to sign for your vouchers and they are not collected or redelivery rearranged within seven calendar days, they will be returned to Sky. If you miss delivery, you can go to a Royal Mail Delivery Office and collect your item (with the delivery card and one form of identification), or arrange a redelivery online or by phone.Morning umhappywithsky, sorry about the delay in getting back to you on this, let's get this sorted. Can you tell me the date you were installed and your Sky Viewing card was activated? How did you order? Were the voucher's apart of an offer for ordering online or offered over the phone or were you introduced by a friend? Can you check your and ensure the email address is correct there? If this is correct then can you please check that email account and all of the email folder's including spam and trash etc? Let me know how you get on with this and then we can investigate further with you. Thanks,Morning umhappywithsky, sorry about the delay in getting back to you on this, let's get this sorted. Can you tell me the date you were installed and your Sky Viewing card was activated? How did you order? Were the voucher's apart of an offer for ordering online or offered over the phone or were you introduced by a friend? Can you check your and ensure the email address is correct there? If this is correct then can you please check that email account and all of the email folder's including spam and trash etc? Let me know how you get on with this and then we can investigate further with you. Thanks,Sky seem to pride themselves on the "It's so simple to switch to Sky" slogan. Mmmm maybe they should make it just as "simple" to resolve problems or be able to answer peoples e-mails or let them cancel their services when the customers feels they need to. They seem to make it hassel free for you to spend more money per month knowing they are coining it in, but when the customer wants to stop that they make sure that there are as many obstacles in your way that it would have been easier climbing over the Berlin WallOh blimey, I am having the same problems and some hours of trying numerous things I am at breaking point!!Our Lexmark all-in-one x6570 used to work fine through our previous sky modem, but try as might the best I can get is a quarter of a document to print before it just hangs in 'printing' mode, ever since we have moved to BT openreach / Sky connect wireless modem.I have tried spooler on/off, deleting print jobs via the spooler folder, driver and adobe reader updates, unistall and reinstall of the printer...I am at a total loss. The wireless light is green, but I don't seem to be getting any comms with the printer now and the test page is just sat in the printer folder as happened with previous word and PDF documents. Please can someone help in simple terms, before I completely lose the will to live. (I have e tickets to print to take the kids to a concert tomorrow!!!)Many thanksKimhiis there any chance that your CEOjeremy darroch is going to repsond to my email i sent him regarding the very poor service i have recived from sky since the forst sales phone call where i was lied to about the price then had a faulty box then been lied to again when i asked to leave as i was in my cool off period (this has now passed because of lack of support and replies from sky staff). i was told if i stayed with sky you would give me free bt sports hd for a year (the customer service girls name was amber @ 18:30pm 31/5/13) and again the next day by someone else.we wanted to go to virgin where the same service i get with sky was ?30 a month cheaper for 12 months with faster broadband and where i know from the past their staff will not lie to you and ignore your requests for help.i emailed jeremey darroch direct @jeremy.darroch@bskyb.com and not had even a responce to acknowledge my email and it would be delt with!as long as sky get my money each month (which i am with holding at the moment until this is fixed) they do not care about cuctomers only that they make ?900 million each year.been with you 4 weeks now and its been hell!!!Virgin Media do not do FTTH... they are similar to FTTC - Fibre to the Node and Co-axial copper cable from node to property - the main differences are that Virgin Media uses DOCSiS as opposed to VDSL on FTTC and Virgin's copper is higher quality due to it being installed in the last 20 years with digital services in mind.... unlike BT's copper network which is 100 years old in some places.. also Virgin have power amplifiers en-route with the copper section which boosts the signal power to help keep the signal clean until it reaches the property - problem with Virgin is they over-subscribre in about 65% of their entire network, signing up with them is a coin toss as to whether or not you wilkl suffer severe slow down in eveningsACtually I am no longer happy with Sky. Word of warning the Fibre half price deals are only valid if you have Sky TV so have to pay fulll price plus ?2.50 extra (don't get this subsidy business the guy was talking about).Feel a bit cheated tbh, thought I had a good deal, but what actually happened was I was duped into upgrading fibre while asking to cancel my TV. I don't watch TV anymore infact its a waste of a TV liscence too. Anyway since I had a week left before I could officially cancel TV, I was told to ring back later. MEanwhile I was being sold fibre by the same person that told me to ring back....I rang back a week later to officially cancel TV, then this different brings up I can't enjoy my fibre broadband deals if I don't have SKy TV and forced me to stay on basic package else I pay full price every month plus ?2.50 which is a subsidy they get from TV or some crap.Not a happy bunny anymore. So be warned if anyone is thinking of cancelling TV.yes i have been in touch and with trading standards and i am also trying my hardest to have them thrown out of the place i signed up to sky as i was mis sold and after it being investigated for a long time i have now been told if i can not provide written evidence then tough they will not honour my deal i may not have the written evidence so by god i will get thier rep on film offering same deal and see what the watchdogs say to this if i can i am trying to see if i can get enough folk too agree going to press or using the net to make them sit up and realise they have to stop lying to folk and treating us like we dont matter once we are locked into a contract signed up to on a false promisBeen having problems for some time now, rang sky numerous times and have been told the same time and time again, that my connection/speed problem was down to my own hardware, have since installed BT I Face plate and get these results.This test was carried out wirelesslySystem Up Time: 113:33:13Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN PPPoA1099298152836903024641113:32:28100M/Full10209900450113:33:0811M/54M76599643780119214418:52:38ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin 2555 kbps604 kbps52 db30 db11 db15 dbAny help or advice would be greatly appreciated......Thank youHi all,Can anyone using a Samsung Galaxy S2 GT-i9100P try the app now and let us know how you get on?Unfortunately we are unable to support rooted devices as this breaches the contractual agreements we have with our content providers.If your device is not rooted and you are seeing error 26 please try the following:? Click on Settings? Go into Applications? Select Manage Applications? Find the Sky Go app and click into it? Close the app from here? Then delete the cache and data? Uninstall the app? Turn the phone off and then back on? Install the app again from the MarketplaceIf this does not help please post phone details including Make, Model & Android version so that we can investigate further.am fast beginning to loose faith in sky, having now been accused of sending spam e-mails from my home address to family & friends who enjoy the various jokes etc as we do, but some one at sky completely seems to be missing the point here on this subject, how is it that i could through sky's previous e-mail system happily send out these type of e-mails to be enjoyed, and now have this verifrication code to punch in every time we send an email, all of us who signed up to the new email service - in doing so did we not prove that we were a human being & not a machine ?? prehaps the only solution is to move away from skyWhen Sky say that all Sky+HD boxes will be updated, we'll just have to take them at their word. Annoying, yes, but there is no other way. Don't buy another box. Bide your time and see what happens. Remember, the HD EPG was rolled out to all boxes over a 6-month period last year. That's the way Sky do things. Seems crazy to me, as software vendors of repute do very extensive Beta testing before their product is released to all pc's that meet the minimum System Requirements that are published on the vendors' websites. It is not released piecemeal to different makes of pc.What gets me is that we have no choice in the matter. Even if you don't want or need Anytime+, you're going to have it - like it or lump it.I have Sky+ 8.3.2 on my fully modded Thomson 4E3007, and that's the way I want it to stay.Hi to all, I recently got the sky wireless adaptor, i connected it up, did the network setup and was up and running with anytime+ in no time at all. Great service!! The other day i tried to get anytime+ but got nothing apart from the standard anytime. I went to the network tab and it started searching for a network,strange? so i put in the password when prompted and anytime+ was working again. Later on in the day it happened again so i did the same again and all was fine once more, I had anytime+ again. This has now happened a number of times and i've noticed that it coincides with when i change a setting in the router setup or reboot the router then the sky wireless adaptor loses connection with the router and does not auto re-connect until i go into sky+HD box network settings and do the connection setup and enter password routine again to get antime+ working once more. I've even assigned a permanent i.p. address in the router for the wireless adaptor but still the same, i noticed that in the sky+HD box network settings that DHCP is set to on and i can't change that setting,Is that supposed to be like that?Doesn't the wireless adaptor auto re-connect on it's own?Is there a way i can get into the wireless adaptor settings?I thought that once it loses connection with the router for any reason that it would auto re-connect on it's own like any other wireless device like mobile phone or laptop,etc,etc..Any help would be very much appreciated as i'm sick and tired of going through the whole connection/password setup again and again and again every time the router is restarted or switched on.THANX in advance.I've used Devolo homeplugs for a while now including to connect router to sky and TV. They're not cheap but are very easy to setup (plug in and off you go), reliable and I've found the download speed to be very good.You'll need two of them, one at the router end and one at the Sky box end, so look for something like "DEVOLO dLAN 200 Starter Kit" or similar. I recommend the ones with 3 ports at the sky box end so you can also connect up TV and/or dvd/games console as well as sky box.TP-Link home plugs seem to be cheaper and do appear to get good reviews - I have no experience of using them though.Whichever you choose, avoid using homeplugs through surge protection extensions as these can slow things down quite a bit.Or there's this as an alternative - also seems to get good reviews:We have switched to Sky Broadband and Talk - one too many price rises from BT. The prices are good - especially with a joining deal and the service so far is excellent - great support during the setting-up process.I must say, though, that the Anytime+ service is a little disappointing - there is a decent amount of content but a number of the programmes are not offered in HD. As well as using Anytime+ to browse I like to download programmes instead of using the planner - great way to avoid the ads! - and doing so deprives us of the HD option with better picture and sound.Is this content likely to improve - or is this a permanent state of affairs?Hi, I have today used Anytime+ for the first time as although a Sky customer for many years I have Virgin fibre broadband and this service has only recently been made available to non-sky broadband customers.However, I am a little confused because the Anytime+ options allow me to download movies, (loads of them) and I don’t mean ‘Sky Store’ or Box office, even though I do NOT subscribe to any SKY movie channel. If I watch these downloaded movies will I have to pay for them? I thought the Anytime+ free downloads depended on your subscription package; or are there some free movies on there for everyone?Also, anyone know what the little ‘film roll’ icon means at the side of some movies on the full listings page?Thanks in advance.Well, after trying last night to get my sky anytime+ to work to no avail, today I have successfully knocked off my internet access, contacted orange in hope to rectify both issues and been in touch with sky.It turns out that, due to having a standard sky box in the living room and a Sky plus box in the bedroom, this caused much confusion when I upgraded the standard box to a HD box three years ago. The viewing card that should have been in my Sky HD box was registered to my existing Sky+ box and vice versa. This was a big issue in itself at the time, resulting them thinking I had cancelled my HD subsrciption, which I hadn't and them taking ?142 out of my bank account. Any way, that was rectified, but the sky viewing cards were, unbeknown to me, was never actually resolved. So when it came to me subscribing to the Anytime+ service, this registered to the HD card, which was in my Sky+ box.After speaking to a lovely man called Chris, all the issues have been rectified and I now have the service working on my Sky HD box YAY!!Just to updateReceived new brightbox to replace livebox thanks to orange but didn't solve problemAlthough sky and subsequent engineer visit failed to believe it was the sky box it was. I had to pay ?29 for a new hd box, thanks to helpful sky person otherwise it would have been ?65 just for call out.soon as new hd box in on demand worked. The old box replaced an old sky box I had in another room so didn't go to wasteI hope someone from sky reads this and actually start to believe what customers say and offer to replacement boxes as clearly the older ones like mine are not comparable with nodDemandHi.First, I should say Im not connected to Sky in any way (excpet for the phone line)...You have to look at it from a different angle. I dont think its to do with Downloads (yet) or speed.If Anytime stopped working who would you call ? At the moment, you would call Sky because the only way to get it working is through Sky and Sky Broadband.Sky own and control their own broadband network so if they break it, they have to fix it.If you had BT Broadband, or Virgin Broadband, and it stopped working, who would you call then ? Would you call Sky as they are the provider of the service ? "Hello Mr Sky, my anytime+ stopped, yes, my neighbours anytime+ is working OK", or would you call your ISP because its not working. "Mr BT, my Sky isn't working, Sky said its not their problem, please fix it". I don't think that would work. Not at this time anyway.Also its a matter of cost. Currently the cost is contained within Sky's own network so Sky control the cost of running Anytime+. Once it goes beyond Sky's network, then ISP's are going to want to start charging for use. There was a lot of debate on this for the BBC iPlayer a while ago, and if / how ISP's are going to charge for people to use the iPlayer. The majority of the debate was more on the lines of "why should we pay more because others use iPlayer, I dont use it so Idont see why I should pay more..." which is understandable.So, to round up,1. If it breaks, its Sky's problem.2. Doesn't cost anything (to us) because its using Sky's network, Sky's bandwidth.CheersPete.Hi GarryC and thanks for the reply I've had Anytime+ on my DRX890 for nearly a month under Entertainment then Series I have the following Gavin and Stacey , Britain and Ireland's Next top model , An Idiot Abroad , Doctor Who , Ross Kemp , Spartacus Blood and Sand , The Hills , Rick Steins French Odyssey , The Runaway and South Park however I don't seem to have any of the shows mentioned in my first post plus a few more off the Anytime+ site listed above. Maybe another member could compare to their Series section on their boxes.Hi skp1965, With this issue can I ask if you have tried resetting the network connection on your box? You can do that if you follow these steps? Switch off the Broadband Network Connection Using the Sky remote: 1.Press services, Services menu with Options highlighted displays. 2.Press select, Sky+ setup displays. 3.Using left or right arrow, highlight customise and press select. Customise menu with Mini TV Mode highlighted displays. 4.Press down arrow to highlight Broadband Network Connection and press left or right arrow to switch setting OFF. 5.Press green to save settings. Remove Ethernet cable from the Sky box and reboot Once the Broadband Network Connection is switched off, you can remove the Ethernet cable from the Sky box and reboot the Sky box. Using the Sky remote: 1.Press standby. Standby light displays. 2.Switch off power supply or remove plug at mains socket. If you are using a cordless telephone which is connected to the same socket as the Sky box, unplug box plug only - not the phone. 3.Confirm no lights remain on the front panel of Sky box. 4.Reconnect plug at mains socket if disconnected. Switch power supply back ON at mains socket. 5.Ensure standby light displays. For Sky+HD box, wait 2 - 4 minutes after red/amber light displays. 6.Press Sky to return Sky box to full power, green light displays. Reconnect Ethernet cable and switch on the Broadband Network Connection You can now reconnect the Ethernet cable to the Sky box and re-enable the Broadband Network Connection setting. Using the Sky remote: 1.Press services, Services menu with Options highlighted displays. 2.Press select, Sky+ setup displays. 3.Using left or right arrow, highlight customise and press select. Customise menu with Mini TV Mode highlighted displays. 4.Press down arrow to highlight Broadband Network Connection and press left or right arrow to change to On. 5.Press green to save settings. 6.Leave for 2 minutes to establish the network connection. Please let me know how you get on with this and see if this helps with the issue you are having? Thanks,mangusta wrote:I've got a Thomson HD box, and still haven't received any letters in the post about this. Could someone let me know what the number is to call?ThanksManaged to speak to one of the Sky Online assistants using the Chat window, who was really helpful, checked my account and what model of receiver I had and told me I didn't need to wait for my letter and gave me a number to call.Called the number, spoke to an aggressive call centre 'assistant' who told me I had been lied to by the online assistant, and I would have to wait to see if I got a letter about it in the post, and only then would I be able to arrange for my box to be swapped. He also said that if I did not get a letter, then I won't be able to get a swap, even though I have a Thomson box that is unable to get Anytime + (after insisting on checking for me whether my box is compatible or not with Anytime +, which is kind of obvious, as first thing I told him was that it's a Thomson).Sky's products are great, and pretty good value for money when you go for TV, telephone and broadband, but some of the representatives at their call centre keep on letting them down, surely it's not that difficult to employ staff that are polite and actually know what they are talking about?Welcome to Sky's World.Your experience mirrors my own.I too, having followed all of Sky's instructions returned the Connector then heard, sweet nothingI was not told to keep a proof of postage, or that I would need to pdf the proof to prove my word to SkyI was nottold that Sky (and not Unipart) would deal with the refund process.I eventuallygot email correspondencewith someone at Sky Head Office (not a <REMOVED>), and thankfully I had got a postage receipt and a refund was forthcoming.Use another wireless liink. It will be more expensive but it will work, and you will never have to spend (ie waste) your life dealing with <REMOVED> Sky Reps administering a returns system that doesn't work. Orput up with the <REMOVED> of the (<REMOVED>) Sky Coordinators on this Forum.Or join Virgin.Welcome to Sky's World.Your experience mirrors my own.I too, having followed all of Sky's instructions returned the Connector then heard, sweet nothingI was not told to keep a proof of postage, or that I would need to pdf the proof to prove my word to SkyI was nottold that Sky (and not Unipart) would deal with the refund process.I eventuallygot email correspondencewith someone at Sky Head Office (not a <REMOVED>), and thankfully I had got a postage receipt and a refund was forthcoming.Use another wireless liink. It will be more expensive but it will work, and you will never have to spend (ie waste) your life dealing with <REMOVED> Sky Reps administering a returns system that doesn't work. Orput up with the <REMOVED> of the (<REMOVED>) Sky Coordinators on this Forum.Or join Virgin.I have a wireless connector, delivered this am,and a Sky HD Box and a BT HomeHub3 -butI cannot get the thing to work.The Ethernet light on the connector confirms a connection, the white wireless light confirms a wireless connection, the BT network name is shown on the sky box, but when I enter the network password, the screen displays "no network connection". When I try to connect through BT Fon the display reads, there is a problem between the set top box and the router.I have tried the Heath Robinson approach and turned off/on both the wireless connector and the router, to no avail.I have seen on other Forum Subjects that there are conflicts between Sky Boxes and BT HomeHubsCan anyone help?Have pasted below issues I have had with BT voyager 2110 +wireless connector problems. I have tried numerous times the suggested solution- message saying "trying to connect to local network" is displayed for hours with no progress although all other wireless equipment is working perfectly - any more ideas? And no-one has called back!!on 26-11-2012 10:53 PM Just spent an hour on the phone earlier this evening and waiting on someone calling back by 10.30 but no call yet!! Received wireless connector so proceeded to set up but didn't realise about lower case - dumb!! However now it wont find my network at all, although it was no problem earlier before entering the network key wrongly. Any ideas?? Knowledge AdvisorPosts: 1,232Registered: 20-08-2012 AnsweredHi lulumccue,Thanks for posting your question.Have a look at the steps for to see if they can help.You can also try the steps for a on your box and then try connecting to the network again.Also, try resetting your Router to see if this can help.Thanks,AndySky Knowledge AdvisorYes, the wireless connector was connected by ethernet cable, and yes I did try different channels on the router.The problem was obviously with the Wireless Connector, asI made an immediateconnection when I ditched the Sky WirelessConnector and used a TP-Link Powerline Adapter (connected by the same ethernet cable) instead.So; having finally achieved a connection, you can imagine how thoroughly disappointed I was to find that Sky's Catch Up service is also next to useless.Can you explain please why viewing of Catch Up via a Sony PS3 (using the same broadband connection and router)is instantaneous, whilst, watching anything on Sky's Catch Up service has to be downloaded and takes several hours before I can watch a single programme?I have since found many, many pages elsewhere on this Forum complaining about the same problem, with Sky refusing to admit there is a problem. The Catch Up service has clearly been launched by Sky prematurely(probably as a spoiler to the YouView box launch), is not fit for the purpose intended and will result only in dissatisfied customers, like me migrating to Virgin or elsewhere.Sky would by better served admitting there is major problem and withdraw the Catch Up service until it is proven to work, as it should do.I have also sent back the Wireless Connector to Unipart and await my refund.We have done the following;Unplugged and replugged all cable including phone cable and Ethernet cable.Reset RouterReset skyboxThe Internet connection/router are working fine as computer and mobiles are still connecting to the Internet.When we initially connected using the Ethernet cable we were able to use the on demand services for 15 mins ,and began searching for and downloading programmes, these stopped downloading at 6% and since this point we have been unable to gain any Internet connection via the Sky HD box.The network screen reads;Local connection FailService connection FailIP address (this field is completed and correct)DHCP ONSo, ther is no problem with the router, Ethernet cable or phone line (as we have been able to do a call back)I hoping that thi post wont be ignored as the rest haveWell Job not done!! I have packaged my wireless connector up and it will be on its merry way through the postal system shortly.I have never in all my life had such a bad experience with a product. Not only that the co-ordianators on this site have not a clue.They repeat all the questions in the help section both in the booklet and also from the online help. We have been through them before coming onto the forums for help.Its ridiculous. I also had a post removed because I said this to a co-ordinator and she removed my comment. Lets face it they are no help and I am looking now at other options. Been with Sky full package now since 1989 -Just not good enough.Dear Sky,I have just purchased the Wireless Connector, which arrived this morning.I am having the problem where the service connection is showing 'FAIL'. The local connection is fine. The system accepted my router username and password and appears to have connected, but it's not displaying the Showcase in On Demand. The broadband connection is turned ON under the Sky box options.My ISP is Orange and I have a Livebox made by Thomson. The livebox does not allow any changes to the settings regarding ASDL Multiplexing. I have also tried rebooting the router, sky box and wireless device. This has not resolved the issue. I have also tried turning off the router firewall, which also had no impact. I have not tried connectingthe sky box directly to the routervia a wired ethernetcable as I unfortunately do not have a cable long enough.I have multiple other wirelessdevices connected to the router and all are working fine.After reading many posts from other people with the same problem, I am concerned that I am going to have to return this device as it is not fit for purpose.Please advise.This should fix it:1. Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.2. Click on the Application Storage tab.3. Ensure the box is checked to Enable Application Storage at the bottom of the window.4. Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.5. Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.Would it be possibe to Introduce a Virtual Remote into the app when connecting to a box over WifiI know currently you can view your planner or go to a selected channel.However i think ot would be good (especially to me) to introduce a channel up & down feature within the app.This would be really good for myself as with the warm weather i am out of the room or outside and listening to music to have the ability to go down a channel, or up a channel, instead of typing the actual channel i wish to go to, E.g, moving from channel 401 to 402. it would be a lot easier to just skip up.Your thoughts on this would be appreciated.RegardsI have recently been made redundant - me and my partner are still in a lot of debt from last time I was unemployed. We are being forced to move 100 miles down the county to live with my Dad because we can't afford where we are at the moment. I phoned sky to explain the situation, that we have lots of debts we're trying to pay off and we're basically becoming homeless however they refused to cancel the contract which runs out in December. I pointed out that this is temporary and hopefully this time next year we'll be in our own place again and would consider reactivating sky if we could get this situation resolved. All they offered was to take the phone package off leaving just TV at ?18 a month - my Dad is a sky HD customer so this is no good - the property is already receiving sky but they still wont cancel or put our contract on hold. I really feel there should be a clause for customers who are being forced to move through no choice of their own and should be more understanding in these circumstances. As a result - I will never use sky again and would recommend any friends asking about it use a different service.Hi helsells,Thanks for that, our routers use a wireless connection security standard known as WPA (WiFi Protected Access), unfortunately this was not supported on the Mac until Mac OS X 10.3 was released. You can find out more about this on Apple's website atThere are 2 options to get your Mac connected using the wireless connection on your router, one of which may be a little difficult and that would be to upgrade it to Mac OS X 10.3 or later however due to the age of your machine you may have trouble finding upgrade discs.The second option involves changing the wireless security setting on your router to WEP which is a little less secure however compatible with the Airport Card and Mac OS X 10.2.8Changing the wireless security setting can be done from one of your computers already connected to the router and it will mean that you need to update the settings on all devices & PC's you have connected to your wireless signal. I'd also recommend doing this from a computer that's using a wired connection to your router (don't worry if your machines are all wireless, all you need to do is temporarily connect one using the yellow Ethernet cable).To change to WEP follow the steps below:When you Apply this change all wireless devices connected to your router will be disconnected, you'll now need to go to each device and reconnect again this time entering the WEP key that you've copied down.If you've got Windows PC's connected to the router you may need to clear the wireless profile before you can connect again using the new security method, you can do this by following the steps first then attempt to connect using the new key.I hope this helps.Hi Joe74Kennedy, It is great to see you posting as a new member on the forum. When you say you had your "sky hub activated on Thursday morning" is this when your Sky Broadband service went active? After activation, we run a line testing period which normally runs for approx 10 days to optimise your lines connection. if you are connecting at 1Mb just now, over the next few days you should see this start to increase until it stabilises at optimum connection. This process is called Dynamic Line Management (DLM) and can be tracked on your . If this completes, and you are not quite at an expected speed then let us know on here and we can look into this further. Thanks,Yes, recordings are stored on the box. When you wish to view a recordingyour Sky box checks to make sure your subscriptionis active and entitles you to do so. Unfortunately, for historic reasons,this check is carried out over the air via the dish, so if there's a problem with your signal it can't take place successfully. There were a number of posts over the winter from Sky customers who couldn't watch their recordings because of heavy snow which disrupted the satellite signal. Different cause, same result, I'm afraid.they have ballsed up the Signup system - the website will tell you otherwise- but if you ask to be put through to the Fibre Team they WILL hook you upsomeone I know has been trying to sign up for days online to be told he can not get it (when he can) - he called sky several times who said they are not taking orders by phone, so he used the number to upgrade his package and selected add broadband, the guy he got through to could not add it but he did put him through to the Fibre dept. who said IT WAS AVAILABLE AND PUT HIS ORDER THROUGH...!!!I had the number direct to the team on here but mods removed it!!so, from the sounds of it, it looks like the website ordering system is either screwed or is programmed only to accept X amount of orders per exchange/cab - another thing is, SKY have to pay for and arrange for a GEA (Generic Ethernet Access) patch cable to be installed which connects their LLu equipment to the outgoing fibre link, it may well be that they have not had this done across all of their LLu enabled exchanges where there is FTTCCurrently Running as follows:Model Number: R005.053.70.00PVersion: 4f3154The issues have been present since the update to the Picaso EPG, the 'hidden' other channel since much earlier.I cannot see that having black lines either side is less preferable than phyiscally distorting the picture displaying in a geometry other than the original production aspect ratio. That is totally unprofessional ! IF people wish to have the picture stretched most TVs have an auto fit mode which can be turned on to fill the screen. This progressively stretches the edges leaving the picture centre almost geographically correct, not stretch the whole horizontal aspect. The good new is that when a true widescreen produced programme is transmitted it auto switches off the effect displaying the correct ratio, this choice should be left to the user, NOT the broadcaster.The comment 'There are actually very few 4:3 programmes these days' is also not true... there are so many repeats of archive material on Gold / ITV3 / ITV4 et al. PBS seems to be permanently distorted in aspect ratio often showing 16:9 letterboxed into a 4:3 frame,ludicrous.Other broadcasters do not assume the viewer wishes to see the aspect ratio distorted. Regretably for SKY TV, I come from a professional TV backgroud and would expect to see the programmes as close to the original production quality as possible and this includes the aspect ratio.JhonThis is the last time I will post.The phrase 'If all other providers stuck to one method as Sky have done, it would be much simpler.' is correct and just an opinion. Equally "if sky did it the way most other providers do, it would be simpler" is also correct.The Phrase 'None of this is a fault or a problem to be reported.' is also correct and taken out of context. It is not a fault it is different methods of dealing with legacy issues and backward compatability. So reporting it as a fault will get nowhere with Sky or anyone else becouse as far as they are concerened it is not a fault. If you Don't agree with Sky's approach then you need to lobby Sky suggesting the method you would prefer adopted.Forums are meant as a place for people to exchange information that may help them understand and therefore solve or help solve the problem they have. Bear in mind many people simply don't know if the equipment is meant to behave the way it does or not.Finally while your lobbying Sky to change methods see if you can get ALL TV manufacturers to standadize the options and functionality of HDMI etc and all other channell providers to use the same method for broadcasting and you will have sorted it for every one.Regards PaulHi Nichola76Thanks for the info, but this "keeping things tidy" as you see it just muddies the waters for everyone else.First thing that comes to mind is that I'm no longer posting in the "Sky breach customer code" thread (even thogh I actually am) - it's now become Re: ASUS PADFONE 2 thread, which I'm sure you'll agree is a different beast altogether.Whilst I accept that it doesn't make any sense to have 5 "Galaxy S3" threads, or several "galaxy tab 10" threads or the like, the "tidying up" being done isn't being done to merge the S3 threads or the tab 10 threads, it's being done to merge threads that are ostensibly completely seperate albeit loosely connected in a "why isn't X supported" type way.Can you see then how this seemingly arbitrary "tidying up" is looking like more Sky shenanigans rather than getting on with the job of resolving the issue that lead to the threads being posted in the first place?Hi Julie2051968, Sky is always looking at improving their service on the Sky Go Platform from adding more devices to more content, however we have no way of knowing what programs/channels/devices are going to be launched next. As soon as we know anything we let the community know through the Sky Help Center and the Sky Forum. To know what programs will not be available through Sky Go check this and to see what channels are available the website itself can give you a list. I hope this has helped and please don’t be a stranger on the Sky Forum.Upgraded to Sky Fibre from Sky Broadband about 5 days ago, and to say I'm underwhelmed would be an understatement!I am fully aware that it takes a while for the connection to find your true speed, but I've gone from a rock solid 10-12mb connection, to one that fluctuates between 21mbps-220kbps, the first day it was installed I asked the engineer plenty of questions and he performed a line test, and my capability was 71mbps down, so I'm more than capable of getting the 40mbps that I will be paying for.I expected speeds to be slower for a while, but not quite as slow or erratic as this.I hit 21mbps for about 30 seconds on day 1, before the speed slowed to a crawl.I've a good mind to cancel this as I'm majorly annoyed.This is a conversation I had with a Sky agent (forgive the typos):I was wondering if there's a way to find out exactly what F1 coverage I can access on my Sky Go Monthly ticketI don't seem able to access the Race Control featureAre you subscribing to Sky TV?I have a Sky Monthly Go ticket, which I am using on my laptopOk.I don't understamd teh definitions that Sky has about customer typesWhich package do you have right now?the ?35 entertainment + sports package. i'm a new sky customerIn that case you should be getting F1 channel.I do get the channelBut I don't know how to access teh features that you are advertsingthe race control features, for exampleyour tv adverts show all kind of features, like driver views, red button, etcbut all i seem to be able to get is the tv stream, which is hugely delayedand your adverts show a laptop, with all kinds of features. i just don't know how to get themI am afraid on Sky Go monthly ticket you can only get the F1 channel, but you will not be able to use the above feature because that is only for the Sky TV customers on the TV.And online.the advert shows it being used on a laptopYes that is correct, however that is only for the customers who are subscribing to Sky TV.i didn't see that said anywhere on any of teh advertsand i didn't see that sepcified anywhere when i purchased my ticketI really sorry if it is not mentioned online, however in order to get that feature you should be a Sky TV customer.So, as you can see, once you're inducted into the Sky family (and have already paid your money), you are then told what your status is. Paying ?35 a month to watch F1 gives you less than if you paid ?30 a month for Sky+HD.It strikes me as a huge c*n (it seems Sky won't let me post the c*n word) - as far as I was concerned I was becoming a Sky customer. Not a second class citizen, because I'm not designated as "TV" (and who on earth would know what that means when you join up?). The technology to provide the full F1 functionality on a laptop is there. But Sky are deliberately blocking it for monthly ticket customers, while advertising it as available on laptops.Like others I have the same problem, but only certain channels. My daughter was watching Jake and the Neverland pirates this morning via sky go on ipad and it is audio described for some reason, the same yesterday, but not with some other channels, really annoying. There are no settings to turn anything off, and to the coordinators that say they aren't aware of any audio description on sky go I would suggest they get up early in the morning and watch Jake and the Neverland pirates and see for themselves.Hi, hoping for a sky person here.2 weeks ago I enquired about fibre unlimited.Phoned the helpdesk, told I could have fibre unlimited as it was available at my address, but would have to take sky line rental. However, they couldn't process the order for fibre broadband until I was on sky line rental.Discussed this with the other half, phoned back up, confirmed able to have fibre broadband, and started the wheels in motion to move to sky line rental.Today, 28th, get message from sky that line rental has been transferred to sky at 16:34pm by text messge.Get call from sky at 5pm regarding confirming line rental moved to sky, and to progress the order for sky fibre broadband.The other half phones up to confirm the order at 7:30pm (her name on the account) to be told that it's not available at my address.2 hours of calls later, and they still maintain that it is not available at my address. And can't split line rental and broadband now they are on the same account. Will have to cancel the line and broadband.I would never have moved in the first place, unlessfibre was available.Does anyone have a clue as to what is going on, because first line support are shocking.Tempted to to throw the whole package (full package, all movies, sports, BB, line, multiroom, everything) in the bin and go to Virgin.Phoned EE, Virgin, BT and Plusnet, and they all say I can have Fibre Broadband no problem.Come on Sky, get a grip.When I try to sign in toSky Go Desktop I get anerror message that simply says "An error occurred whilst attempting to Signin"Programmes I tried to download said 'Awaiting Licence' and would not allow me to play them anyway.I tried signing out and back in again, I uninstalled it and installed it again and the programmes that were 'Awaiting Licence' were deleted, I tried downloading them from the Sky Go website but of course I can't sign in toSky Go Desktop for them to download again!This all appeared to happen sinceaccepting Microsoft Silverlight. I uninstalled this but without it Sky Go Desktop did not work at all so I installed it again. I went to my laptop's firewall and allowed Silverlight but this hasn't solved the problem!A solution would be much appreciated as I'm missing out on what I originally thought was agood service!I hasnt got any better - Engineer came on Friday at the time he suggested, which took me by surprise. He then refused to go in the (fully boarded and well lit) loft to route a cable, so after much discussion (and he suggesting I would need "a proper installer" to install on an internal wall) I had to do it, including drilling a hole in my ceiling.The engineer also left the original dish in place (and linked to it), which was at the house when we moved in, as it seems to work ! And he left my step-ladders out which he needed to borrow....The viewing cards hadnt arrived before the engineer left, so as with most things sky, it was up to me to understand what to me is new technology.Starting to find my way around sky on Saturady morning, to discover that the 'plus' facility doesnt work. Another wasted visit to skychat where I was informed that it hadnt been activated, but would be working between 10-24 hours ! Where do they get these numbers from ? I called the unhelpful engineer who suggested it shouldnt take more than 4 !Im starting to feel a fool now for beleiving anything sky tell me and unsurprisingly, after 24 hours, still no progress. Im also starting to feel as though I am pestering them.So my now daily coms. with skychat to tell them they got it wrong again. Despite my pushing for an answer to 'has plus been activated as yet', which they completely avoided answering, I was sent a link to reboot the system.I did as I was told and still doesnt work. Im lost for words and cant spend any more time on sky.I have given them till tomorrow morning to pull their finger out of their a**e or collect the pile of crap, which will be left on the doorstep.I appreciate this babbling may seem fictional as its so far fetched, but sadly its only too real.Potentially amusing tale : Jonathan, who took my order over the phone, after they lost my original order (of which I thankfully have a printout) told me that my original installation date had moved back by 6 days. One of many irritations so far was the uncompromising approach to 'the date is set in stone'. Bearing in mind they record conversations and now being determined to speak with a grown-up, I bet jonathan that I would be able to move the date, even if he couldnt. Jonathan was happy to take the bet (a great way to pacify a truly p***ed off customer) and we settled on ?1M. Unfortunately for Jonny, I WON AND ITS ON TAPE ! What a plonker.In terms of writing to a director, its not worth it. They genuinely dont appear to give a ****....Hijbizme,Sorry to hear your having problems with your Sky Broadband service.You will either be onSky Broadband LiteorSky BroadbandUnlimitedwhich isupto 20mbpsor if your in a non-Sky LLU exchange area then you will be onSky ConnectBroadbandwhich is upto 8mbps, howeverthese arn't the speeds your likely to get asall ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality. Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interference,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3)What Broadband Speed did Sky Estimate your line maybe able to achieve when you ordered the broadband? You can check by going to4)What Sky Broadband product do you have?eg Sky Connect Broadband, Sky Lite or Sky Unlimited Broadband? You can check by going toCheers.Hi you wonderful bunch ;0)I have trawled the internet for nearly 2 days attempting to find a **WORKING** Remote code for my Rev.9 Sky box.The methods i've tried:Input 1 code then alternate power and tv button half hour later no luckTried your online tool of which is telling me to buy a new remote?!"We have an exact match for your TV model, but this code is not stored on your version of the Sky Remote control. You will need toto use this code."What else can i do and is there realy a newer revision of this remote?Hi thebigfellax, I can understand your anticipation as to be honest this is a hard question to answer as we do advise all Sky customers to take up Sky Broadband Unlimited if they are going to be downloading a lot of content from or as the files sizes can be different on all the programs/content. Roughly a high-quality film will take up approximately 1.2GB of data on iPad, whilst a high-quality film on an iPhone will take approximately 750MB of data, you may find it better to get an unlimited usage or even ask your Broadband provider for a tool to allow you to check your usage. give this option to their customers if they are on a lower Broadband package along with warning alerts if they are approaching there limit so it may be worthwhile asking your provider for something similar or think about moving over to . I hope this has helped or I have explained it well, if not let me know as I would not like to be hit with a big bill myself for accessing Sky Go.Still strange things going on with the app turned I pad on this morning went into the app and it was not up to date it was showing recordings from Saturday Britians got talent recording and the voice even though I did not record the voice, also checked what region set to was on itv htv Wales HD when set to this bbc one hd chl 141 appears but no ch4 hd if I set it to itv Granada HD it disappears from the listing and still no channel 4 hd chl 230,deleted the app and it updates to same as hd box regards to current and planned recordings but still no bbc one hd or channel 4 hd same on my iPhone 4S since the new update this app is not reliable remember these kind of things happening on version 4.2 before it was pulled from the App Store and replaced with 4.3 which took off remaining space info on top of planner,there is defiantly something wrong with this version ?I'm furiousthat I haven't been able to watch the Wimbledon coverage on the Red Button this year. Tennis is my passion and I take 2 weeks of work to enjoy as much of Wimbledon as possible.I spent hours last week searching Sky.com and the internet trying to find out what was wrong and called Sky twice.The first time the agent went through all the seetings etc and then asked my to hold while he tried to find what the problem was. After another 10 mins or so the call went dead.I called again the next day and spent ages talking to an agent who didn't know why I wasn't getting more than one option (basically I can only select 2 of the 4 courts - but one of those 2 is always what is on BBC mainscreen anyway).She asked me to hold twice while she spoke to a supervisior, eventually she told me Sky had no control of what BBC allowed them to screen. I explained I had had a Sky box for years and had never had this problem before. She just kept repeating there was nothing Sky could do about it.Friends with Virgin and Freeview can watch all coverageon the red button.I've had to watch a lot of matches I was unable to view on BBC Sport on my small PC monitor.Utterly furious.And to rub salt in - everytime I open My Sky pages I get the advert about Sky being passionate about sports coverage.I'm letting off steam before I phone and cancel my Sky package.phil-liverpool wrote:people with sky always seem to moan when another service has things that sky dont...yet sky have things that other services dont...why should people with sky expect to have everything....Well this is unusual in that the BBC's 3D programming has always been available on Sky in the past.It is just that now the BBC have moved it to the red button, this (along with other Wimbledon red button channels) are now missing from Sky.The BBC have a remit to be channel neutral, so it should be on Sky just as it is on Virgin etc. However, AIUI it is Sky's fault it is not.. but it would be nice to have a Sky representative clarify that.As it is a service from the BBC - not a Sky Service - which I pay my TV Licence for, then I do expect it to be available on Sky. But it Sky are messing about and dragging their feet, then I have every right to be annoyed at them for not enabling it.Hi fuertefan, Thank you for contributing on this thread I am happy to see that you have been able to help provide the information which is required for Sky customers to tune in this channel if they are not already in a position to receive it. It would be great if we were in a position where we could help provide this information but due to all the regional variations and associated rules around this, unfortunately we are not in a position to help. But post's like your own allow us to refer customers with this sort of issue to this page where we know that they should now be able to get this channel set up without too much hassle. Thanks again.Hi Tinnedtomato,Sky Sports will be showing the Indycar Series this year, with events being split between between Sky Sports 2, 3 and 4.As Sky Sports 3 & 4 are bonus channels, you would be required to subscribe to the full Sky Sports package to receive these channels.Alternatively a subscription to ESPN would offer World Rally Championship, DTM Touring cars and the FIA GT1 world championship and as part of the News & Events pack, British EuroSport will show BTCC and Porsche Cup racing events.Details on prices and how to upgrade can be found .Hope this helpshello and thankyou in advance for any help or advice givenover the past few days ive noticed a big drop in download speed and upload speed. i was getting an avg of 10-12 megabit download with approx 1megabit upload., and now its dropped to below 2megabit.ive checked for virus's and spyware,whichone was found which was called snap.do.so that was deleted and nothing else found, ive had a couple of times the other day when i had got a message sayin about the dns couldnt be contactedor resolvedif there is any other details that will be needed for anyone to get a better understanding let me know. im an online gamer and with a couple of friends run a racing sim team with 100+ members,so will be greatful for advice or opinionstake careGood Morning bachey. Thank you for saying you feel our wee Sky Forum is the most friendliest forum you have ever used I can honestly say that must be one of the best compliments we have had. Back to your problem now Can I get you to chance your Micro Filter please and make sure that each socket around your home also has a micro filter connected to it. Without correctly installed micro filters around your home your Sky Broadband connection may be slow, intermittent or may stop connecting at all. Let us know the stats again once you change the Micro Filter. Take CareBefore i moved over to Fibre, My status was like yours! lol small worldisn't it?I can see your connected though a Wireless connection? This is the problem your having as Wireless connections can vary on Pings and my advise would be to connect a cat5e cable, Like this to one of the Sky LAN Ports and you will see a bigimprovement as i can see you should be getting about 11Mb max on your line,As you can see, My pings to UK servers was about 23ms to 22ms on ADSL2for FibreC:\Users\Francis>ping 109.123.109.237Pinging 109.123.109.237 with 32 bytes of dataReply from 109.123.109.237: bytes=32 time=7ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=7ms TTL=58Ping statistics for 109.123.109.237:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 6ms, Maximum = 7ms, Average = 6msGood Morning Terence+Bell,Thank you for your first post to the Sky Help CommunityTo make a one off payment on line can I ask you to sign into your My Sky account with your Sky ID and user nameor you can choose Sign up if you don’t already have a Sky iD.In the My Account section, select Bills & payments then select the Make a payment link. Enter your card details. You can make a payment of any amount between ?1.50 and ?999. If you accidentally over pay, the amount over paid will be deducted from your next Sky bill.You can also make a payment by using the interactive button on your remote control by following these instructions.Pressinteractiveon your Sky remote control.The final way to make a payment is on the phone:Did you know we have a free automated self-service phone line on08002 600 400, where you can:With this self service line, you won’t have to wait in a queue and the change to your Sky account or subscription will be done in no time.Kind RegardsI had an issue with a Sky home move that went ridiculously bad, as a result we were given a 25% reduction on our viewing subscription for six months and free viewing on one of our boxes for 12 months. Last month's bill was nearly halved from the usual ?82 odd that we pay, which was great, but on a call with one of the advisors last week I was told that future bills would be around ?70. I've spent 20 mins on hold today trying to speak to someone about this, but to no avail. By my calculation our bills should be somewhere in the lower ?50s with the 25% reduction on ?82 which is our usual bill.Can someone please look into this and DM me with a breakdown of our bills in future please? I am thinking of taking Sky Broadband but not until the issue with the future bills is sorted out.After canceling services and giving the correct 31 days notice i have now discovered that on the new bill instead of only call costs i have been billed for another months sky talk and broadband. All Services cancel in may, but sky expect me to pay another months subscription for june when the services are not even active only to be refunded at a later date. I have been a loyal customer and feel very disappointed. I will not pay for a service that has already been cancelled then Furthermore due to financial circumstances at home presently i had to cancel but was willing to return at a later date as i enjoyed sky. Can someone advise me if this is normal practice as i feel its very unfair.Hi,I had my services instalkledlate december and before booking in I conifrmed the DD date would be the 1st of Feb. This is due to the fact I was paid early at christmas time and my next pay date is the 1st February.My services were suspended around the 2-3rd Jan and I called to let them know that all bills would be paid on the 1st Feb as discussed, was told my services would remain suspended until such time, not an issue as such but pretty disappointed as I said I would like my first billing to be the 1st of Feb as I was told I could choose my billing date.Last week, just for completeness I spoke to Santhosh on chat just to make them aware and that I was being paid on the 1st and is this still okay as when I logged in to my sky account it said that the sevices TV\INternet\Phone are to be disconnected. I do not want these to be suspended as I am paying my bill on the 1st and will do so thereafter. There are no issues in terms of future payments it was just that I was paid early in December and had a holdiay to book for later this year and had to manage for 6 weeks until 1st Feb.My ionternet went off last night and I am now slightly concerned that the disconnection is in prpcess even after being in contact with yourselves. Is it a case my internet is suspended and can be reactivated with my TV services on Friday when I pay the outstanding bill?Thanks for any responsePacco65 wrote:I'm wondering if the "may rise by up to 10%" is a deliberate ploy - in that they could be intentionally suggesting a much higher figure than they are actually planning, so that we're all supposed to be relieved and grateful when theyonly put it up by ,say, 5%.Personally I don't think so.What Sky actually say is: "In accordance with our standard terms, prices may rise by up to 10% in the initial contract term."All that means to me is that they are contractually permitted to put up prices by up to 10% and customers in their initial 12 months would be obliged to pay the increase. If they were to increase prices by more than 10%, these customers would be able to break their contract with Sky without penalty.To me it doesn't give ANY indication of the price rise Sky are planning to impose. I agree with you - the increase is unlikely to be anything like 10% (now suitably prepared for egg on face....).I live 50 metres from the green box, in a new build house (2003) in the middle of Chester and all i get is 20Mb download speeds according to speedtest.net. However it is better than the 5Mb i was getting.Would be much happier if i could get at least 30Mb - however it was only installed yesterday so maybe it will improve, but it appears the connection throttles to maximum at initial set up, well looks like that according to these forums unless anyone else can say otherwise?Router states as per below though.ModemModem StatusConnectedDownStream Connection Speed39996UpStream Connection Speed9996Hi,I have a strange one that I need help with.I've got a network in my house and whenever I connect the Ethernet Cable to the back of the Sky + HD box, a message comes up about on demand and very quickly after the screen goes black with 'no signal'.I then have to restart the box to get the picture back (only if the cable is unplugged)The Network is fine and the cable is fine (tested with a PC sitting beside the digibox). I've turned the 'Broadband' setting to ON and manually configured the IP settings - but I still get the same result.Any ideas?ThanksBrianI've been watching this, and being a long term Blackberry User (the best Business Phone & Tablet) am upset. Especiallly consiidering BB Sposor Sky and Apple seem to sponse Knack All, apart from bloowing a massive marketing budget to sell over priced products.I'm going to mail RIM customer support and advise that I may need to buy soome alternate products instead of RIM, as a comppany they sponsor cannot be bothered to support them or their users!I wonder how many sales BB have lost because users cannot get SKY GO? I will ask them in my mail! I assume it makes good business sense for SKY to help Apple with their sales, to the detriment of RIM who sponsor!! Apple shareholders must be sick with laughter!I love being able to connect my Playbook to a hotels TV when I am away on business via HDMi to watch everything else but SKY!shonky.boshAndrew and the wider Sky team are across this thread and requests to provide Sky Go on Blackberry.We constantly review which platforms and devices we support based on a number of factors, market penetration, device capability, forecast future development adoption and other user experience factors. Clearly it is not possible to support all platforms and devices at the same time as the landscape is constantly changing.As previously stated for these reasons, we decided to focus our development effort on other platforms before Blackberry, as we clearly saw a market shift from this platform. We are monitoring the Blackberry's continued development with interest and the rollout of the Z10 range is a welcomed addition to the market, however at this stage we have no plans to release Sky Go to this platform in the short term. Should the situation change we will keep you all updated.I've been watching this, and being a long term Blackberry User (the best Business Phone & Tablet) am upset. Especiallly consiidering BB Sposor Sky and Apple seem to sponse Knack All, apart from bloowing a massive marketing budget to sell over priced products.I'm going to mail RIM customer support and advise that I may need to buy soome alternate products instead of RIM, as a comppany they sponsor cannot be bothered to support them or their users!I wonder how many sales BB have lost because users cannot get SKY GO? I will ask them in my mail! I assume it makes good business sense for SKY to help Apple with their sales, to the detriment of RIM who sponsor!! Apple shareholders must be sick with laughter!I love being able to connect my Playbook to a hotels TV when I am away on business via HDMi to watch everything else but SKY!I patiently watched this thread for over a year, one thing that has become painfully obvious, there will never be a blackberry sky go app while apple are on the scene! Sky wouldn't dare offend such a global brand by making an app for a rival tablet, it doesn't make business sense. Now, as i own a playbook an my phone is blackberry to - never will i own ios device, ever! So if sky won't change, i will.I have downgraded my account to basic tv channels and as soon as my HD subscription expires the rest is gettin binned, tv, phone, broadband and off to bt i go!Sky: Please do not reply to me with another generic message like you have every so often to other users, quite frankly it's too late and i don't really care for your responses.Oh and by the way, i'm a programmer and know about creating apps which are almost all written in java with wrappers to cater for the ios, so please, if you can't personally code an app i suggest you stop trying to answer with technical excuses, you're just making youself look foolish to those who can read through your balony!??believe in better - believe in bt!??Another disappionted undervalued customer.Pete.I am finding it hard to understand Sky's thinking behind there Sky Go Product and why its taking so long to make an app for Blackberry Playbook and even Android, these are 2 of the biggest selling devices in the uk but they don't have the backing of Sky with their Sky Go product. Are Sky even going to produce a Sky Go app for the Playbook, I think we at least deserve to know that. After Android has got it's app will Blackberry be next? again i think we deserve to know that. customers who have Blackberry's or Android are paying the same if not more as the customers with IOS devices but find themselves with a lower service, my bills are coming in around ?125 per month and I get no answers to any of the questions that I ask, I think thisis poor customer service, and to be honest I think that it may even make me move company to Virgin Media or even BT.Maybe someone could actually esculate this issue to someone who is capable of delivering an end product to some very disgruntled customers. I pay an excessive amount of money for my Sky package, and you are unable provide me with something that other users can use! Paying ?81 a month for my Sky+ HD plus my packages i.e Movies and Sport etc etc, and also have the flagship Blackberry. In this day and age, where people are trying to make savings at every chance, Sky and BB should appreciate customers, who, like myself are still paying good money, but yet we are offereed an incomplete service. I think it is highly and unfair and unethical to treat you customers with such lack of regard. The forum moderators on here, and not even a jobs worth. You offer no real solution or advice, and you or either incapapble or not prepared to esculate the issue to relevant department or person. I read a good idea on here, so maybe switching over from Sky and Blackberry to Virgin and Android. Goes to show how behind the times Sky really are, when they have just released Sky+ Anytime, a nice little feature, but has been availalbe for at least 3 years on Virgin, and its still limited by comparisson. If it took Sky 3 years to come back with Anytime Planner, imagine how long it will take for them to realise that they need to do something for Blackberry OS6 users. To whoever reads this, who is an employee of Sky, please if you cannot do anything to resolve this ludacris problem, please give me the details of the people/person I need to speak to, and at the same time, the details of your customer copmplaints department, so I can write a letter of complaint at the lack of assistance Sky officials are able to offer on this pointless forum.One unimpressed user, now on a mission to get this joke sorted!!!Hmm. There is something not right here.Sky used to have a perfectly useable app (Java?) that worked on my Nokia e71 (Symbian OS)They then changed something at their end so that the perfectly useable app I had no longer worked. Effectively they withdrew a service from me wih neither warning nor compensation.Hopwever, Symbian is a dead OS, so I switched to Blackberry recently, and went hunting for a Sky remote record app - but there isn't one.Nor is there any indication of when, or even if, there will be one.This is simply not acceptable.Can someone from Sky answer the following questions with as few words as possible please:1) Are there any current plans to offer a remote record application for the Blackberry OS?2a) If the answer to 1) is NO - Can you recommission the cross platform Java app which worked (albeit clumsily) on almost any device that you used to have?2b) If the answer to 1 is YES - when will it be available?It seems you have gone from an almost universal app to just apps for Apple products.I do not consider this to be 'better', which is what you ask me to believe in (once you take my money every month)Come on News Corp - give us a positive mobile phone story for onceI have a brand new Sky+HD box (approx 1 month old) and I am now getting the same problem, intermittently. Some programmes playback normally; others I get the blue screen and I cannot delete the recording also my rewind control refuses to work.I haven't noticedany rhyme or reason as to which programmes blue screen and which do not. Itried unplugging the box for a couple of minutes and this solved the problem with the rewind.IF YOU WANT TO KNOW HOW TO WATCH THE PROGRAMMES YOU HAVE RECORDED BUT THEY ARE BLUE SCREENING THEN READ ON.Providing your rewind control is working then when you come to playback the programe, instead of playing back from the beginning which generates the blue screen,press your right arrow(next to the select button) to go to viewer defined and then press the right arrow again to go to the end of the programme. Press select to view the programme and more often than not you get the recording. If you then press the rewind button and rewind the programme to the beginning you will be able to view it.MESSAGE TO SKY; This is a very annoying problem and is obviously a fault with the software which keeps crashing. You need to get if fixed, I never had this problem with my old Sky+ white box and will asking for a refund of my HD subscription and getting a new box ( I will expect one free of charge) if it persists.Okay, bombed out just now when watching playback of Revolution, 32 mins in as I was FWDing through the adverts.Revolution, recorded 9:00pm Fri 12 (Sky HD)No simultaneous recordings at time of programme.At time of playback, from 9:00am this morning.The box is currently recording BBC Breakfast (BBC One)There are innumerable programmes in the planner, next up is Pointless Celebrities (Sat BBC1), Breakfast (Sun BBC1), Andrew Marr Show (Sun BBC1), Top Gear (Sun BBC2 HD), Law&Order UK (Sun ITV HD), The Returned (Sun Channel 4 HD).Disk Space free: 46%System Details: Model number: R005.054.17.00PSsytem Details: Version number: 9F3002Manufacturer: PaceI tried the go to end trick, no difference, and starting from the beginning of the programme is now just blue screen too.I then switched to BBC1, but when a clip came on I wanted to look at I did a live pause and rewind and that channel then BLUE SCREENED too! I could get the box into standby (ie not a complete crash) and then came back on again showing BBC1. Howeverm the Breakfast recording was now blue screen throughout, so it appeared I had lost that too, though at the time the red recording light was still on.Once Breakfast finished I rebooted the box to see what that would do. This time both Breakfast and Revolution would play okay so I could catch up again. So it would appear this time the programmes weren't lost completely, merely unplayable until the box had been reset.Still annoying though!I have noticedt the box lock up completely twice this week during a FWD through adverts, and I had to reboot the box to carry on (no blue screen in these cases through). Over recent months there have been incidences of the box locking up if I tried a live-pause/rewind, though that problem seems to have gone away in recent weeks [does that mean Sky fixed that one and then introduced a new one].It sounds like your problems are the result of no signal on dish input 2. You can check by keying Services -> Settings -> Signal on your remote.If that's the case, try the troubleshooting first.If that doesn't help, switch your Sky box off at the mains and carefully disconnect the cable connected to the socket marked dish input 2 at the back of your Sky box. Check that the plug is still firmly fitted and looking through the open end, that the centre stiff wire is visible and straight. Reconnect the cable to dish input 2 and screw up the nut finger tight to keep it in place. Switch back on at the mains and re-check the signal strengths.If you still have no signal on dish input 2, I'm afraid you'll need to call Sky to arrange an engineer callout. As your 1 year warranty expires next month, don't delay!Right had this problem for a few days now. Some of the shorter programs record and play without a problem but a lot of the longer ones, (along with some shorter programs to) just come up with a blue screen. Disk space is still consumed by the recording and the select, info and program settings all show up and work as they should do. I immediately did a 'Sky+ Re-build' by pressing 'Services' then in quick succession pressing '0-0-1 Select'. This did not resolve the problem and by the look of the error i dont think that would work for anyones box.I also tried another technique where you turn on the Sky+ box, take out the HDMi cable from both ends, Re-boot the box by holding down the power button on the front of the box for 10 seconds. Wait 5 mins then re-connect the HDMi cables, wait for the sky box to initialise and turn on. After this i had a small result where by one of my previously 'blue screen recordings' did actually work and show a picture again. proving it was never a recording issue, BUT the others still did not work and still froze the box after attempting to play them. So no real luck with that one either, although i can rule out it being a HDMi error.As i refuse to do a full system reset and i have to much content i dont want to lose, plus i have read multiple forums and it hasn't worked for anyone so would seem a pointless excerise!I put it to any sky engineer to please help us all out and come up with an awnser! there has to be a way to fix this as i would prefer not to leave Sky!Regards, Sam.After enjoying the first season of Boardwalk Empire and watching the season finale last week, I'm currently recording the first episode of season 2 which is on Sky Atlantic tonight (11.00pm 24th June)According to the HBO UK website, the 2nd episode, "Ourselves Alone" is scheduled to be shown a week tonight on Sky Atlantic, (11.30pm 1st July) but instead Sky listings and planner have the Nicholas Cage movie Captain Corelli's Mandolin on instead.What's going on?I can't see the point of showing episodes all over the place and secondly as this is a movie, why isn't Captain Corelli's Mandolin on the movie channel instead...We had the same carry on with repeats of "Games of Thrones" - episdoes being shown all over the place instead of a regular weekly slot and I wouldn't like to see the same happen with this. I missed season 2 of "Boardwalk Empire" when it was first shown and thought this would be the perfect time to catch up.But after tonight's first episode there are no further airings scheduled despite HBO UK claiming otherwise. It's all rather confusing. Can someone at Sky please find out if it's worth my while hanging on for further episodes or would I just be better going out and purchasing the box set instead.I should also add, here's the link from HBO UK confirming episode 2 to be shown on Sky Atlantic on 1st July at 11.30pm as previously mentioned above:Thanks.Hi Tomos574,I am afraid the PIN number is the only protection you have when booking box office via your remote control unless you do not have your telephone cable connected to your Sky box.If you do not have your telephone cable connected to your sky box, you would need to call into the contact centre to book a movie/event/box office however, this could be an extra charge of ?1 plus you would only be able to view the movie/event/box office without being able to record it.Also you can disable the feature of booking box office via your remote control allowing you to keep your telephone line connected to benefit from the interactive services. If you would like this options please let us know.I hope this has helped and Welcome to the Sky Forum.Hello ansir, Thank you for your post to the community. The first 12 months you are with Sky you are tied into a contract however, after the 11th month you can contact us and give 31 days notice if you do not wish to carry on the service. After the 12 months you can opt out at any time giving 31 days notice. (There is also a cooling off period of the first 31 days of the contract) If however, you add on another product or upgrade your services, the terms and conditions state you are then tied in for another 12 month contract but only for the in your case phone and broadband. If you made the order by telephone the adviser would of read out all the terms and condition while you were making the order. If you upgraded on line the terms and conditions are there for you to read. You would of also been sent the new terms and conditions of your new product by post. If however you are still not happy you can cancel your new agreement early.for more information. Kind RegardsHi, I was wondering if Sky would be able to screen the US drama series Breaking Bad from the beginning, especially as it is coming to an end later this year. I remember watching the 1st season & possibly the 2nd some time ago, I think it was on 5, & then they dropped it. It's loved by critics & audiences alike & has won many Emmys, so I'm sure it would give you very good viewing figures. Another idea would be to make it available in the On Demand Box Sets. I would love to see how this show progressed & how it ends. How about it? Anyone else out there who would like to see it?I have been a sky customer for many years (happily until recently). I am a deaf customer and as a result cannot use the telephone. This has never been a problem because until recently I was married and my exwife used to contact sky on the rare occasion it was needed. Now I live on my own however I dont have that luxury! I have had need to contact sky several times over the last few months regarding moving house and issues etc. this has had to be done by a friend of mine phoning on my behalf (not very secure really although they are a friend I do like to keep account information private). the last straw was this evening...... My services were restricted because with moving house and everything else I (my fault I know) forgot to pay the bill. No problem as soon as I noticed it was restricted I logged on via the tv service and paid the bill. It then asked if I wanted service to be reinstated immediatly so I clicked "OK" it then told me that this service was unavailable! I phoned a friend who came round and phoned sky on my behalf. The response she got was that despite the fact I PAY IN ADVANCE for my services, sky REFUSED to reinstate them unless I went to direct debit. I dont like direct debit cos I get paid 4 weekly NOT monthly so my payday gets further and further away from my billing date. Sky effectively stole my money because they refused to reinstate a service I had already paid for. I have check and found that this is classed as discrimination and is actually against the law in the UK (some people dont actually have bank accounts to set direct debits up and some people like me choose not to for valid reasons) Sky is activly discrimination against these people.It gets worse.........Whilst on the phone, I asked my friend if she would ask the advisor if they had a minicom (textphone) or any other way for a deaf person to contact them immediatly (without having to wait 24hrs for each reply like email). The reply first was "What is a Minicom?" followed by "No we dont have anything like that" The response to "how can a deaf person contact you?" was met by the response "By telephone" I hate to state the obvious... but I'M DEAF AND CANT USE THE PHONE!!!!!!! When I stated this was in flagrant breech of the Disability Discrimintaion Act and I was going to the CAB on monday morning to take this further, the advisor (Who refused to give his name) said "SO WHAT, WE ARE A BIG COMPANY, YOU WILL NEVER WIN"THIS REALLY NEEDS TO BE TAKEN MUCH FURTHER AND SPEAKS VOLUMES TO SKYS LEVEL OF CUSTOMER SERVICE. I WILL NOT BE A SKY CUSTOMER AFTER NEXT WEEK I WILL GO TO VIRGIN. I WOULD RATHER SUFFER WORSE FACILITIES THAN BE TREATED THIS WAY.... IT IS MY RIGHT NOT TO SET UP A DIRECT DEBIT THAT MAY INCUR CHARGES BECAUSE MY PAY DATE CHANGES EVERY MONTH....SKY SORT YOUR SELVES OUT AND SEE YOU IN COURTHi oj01, I didn't manage to catch the football yesterday so I haven't seen this "pink bar", however I will keep an eye out for it tonight. Can you tell me how long this remained on your screen for? If you weren't aware of the reason for this 9 digit number during Sports events then you can see it below "As part of our Domestic Broadcast Security arrangements, a nine digit number may appear in the right hand corner of screen for up to five minutes during live football broadcasts or sporting events. This is not related to your individual subscription and is generated automatically as part of the broadcast. It will not affect your viewing experience in any way." I look forward to your reply! Regards,I asked for this ages ago as many people would welcome the option of extending the existing reminders feature to cue up programmes they plan to watch automatically with the addition of a setting in the menu called "Auto View Reminders".[it could even default to 'disabled' so the box continues to function as it does now, but at least the user has the choice of enabling it..]Having to access the EPG each time you want to watch a different channel throughout the evening is a pain in the <REMOVED> to be honest and I'm sure many would prefer to sit for 5 or 10 minutes, perusing the EPG, planning what they want to watch and then let the box do the work.It's especially useful when you get up to make a cuppa/comfort break as the box will switch channels so you can use 'live rewind' upon your return should you miss the start..It's the one feature I've always wanted back but it seems Sky have decided nobody wants it even though it crops ups numerous times in this very forum...Moderated: Removed inappropriate languageWhat is this Sky Go? Three issues.1) Click on the Sky Go icon and it doesn't take me to the page where I can actually watch a programme just to a load of adverts to get me to sign up for Sky Go-I already have it!! Why is it so difficult?2) Downloaded a programme onto Sky Desktop and now cannot find a link or icon anywhere for Sky Go desktop. Where is it?3) Saw a link to the forum asking the above question and it just takes me to a long list of questions, not including this one. So I'm no better off.Immensely difficult and absolurely rubbish Client Service. Bringing back Sky Player and focus on the Client experience rather than making things easier for yourself, would be helpfulGood Morning Olias, Thanks for making your post. Sky Sports coverage of the British and Irish Lions tour of Australia will be live on Sky Sports 1 and 2 throughout June and July. You can see the our schedule. Regarding why the same sports can't be on the one Sky Sports channel, this decision is also made by our schedulers and out of our control. Now you only have the choice of our Sky Sports package with all 6 channels and unable tosubscribeto just Sky Sports 1 or 2. If you wish to upgrade to Sky Sports then you can do this on. I hope this information helps, however if you have any other questions then please don't hesitate to ask. Cheers,I also have the 2GB free package and have now used 5.6GB this month so far! I've not used it more than usual and normally use around 1GB a month.I can only assume the email change is the culprit, it downloaded around 2000 emails on the changeover but that still left me with some allowance. Is it downloading all of these emails everytime I check for new ones even though theyre not showing in my Outlook?I don't have ondemand, games consoles or anything else connected to the wifi except my sons Iphone and it's usung the same as before too as he doesn't live here.Hi, on either Friday or Saturday (busy week, can't exactly remember which) I phoned Sky to book a home move to the house next door. Unfortunately, their mortgage fell through on the same day, so I phoned Sky back (again, the same day) to cancel the move. The lady I spoke to informed me that she wasn't able to cancel it but would get in touch with technical services (or something) to do so, and that was that.I received two letters today stating that the move was ready and waiting, but I chalked them off as automated responses that couldn't be cancelled. However, I've just logged onto my Sky account to check my internet useage only to notice that it says that both my landline and broadband are due to be cut off on 0/06/2013 (we're past that date now, I realise)I'd just like to make sure that this is just a case of my online account not being updated yet, as I need both my broadband and landline, so would appreciate a little reassurance just in case.I understand that it's probably just myself panicking (I mean, why would Sky leave it running an extra day?), but it's been a rather stressful week.Thanks.My problem with sky talk started on Tuesday the 30/4/13 when I was told it can take anything up to a week to fix when I explain I was an engineer as a trade I was told it will be up and running in 24 hours 24 hours pasted my talk and broadband was down rang again and was told that it has been pasted to stage to 2 pasted I told sky that this problem must be fixed ASAP and I know myself with a long weekend coming I knew it would t so at half 5 Friday the 3/5/13 I rang to cancel my services as the contact states that I pay for what I get and I'm not paying for nothing sky were not to happy me to do this and if more people ring up and cancel sky will have to do something to sort it outHi janice+turner, Thank you for getting in touch here on the Sky Help Forum. Good to hear that we tried to contact you back, however, further to caesarome's reply to you. We don't have access to your account here on the Sky Help Forum. I would recommend that you return the call and request an immediate call back to then discuss your complaint then. I hope you get your issue resolved soon. Remember you can check your account, bills, payments, subscriptions via yourand you can view all of ourthat will help you with technical issues online. I hope to hear that your issue is resolved and that we see you around in the future.Hi,My usual 10mb broadband is crawling at around 1.5mb-2.5mb and has been for 3 days.there has been no change to my setup.Stats are below from the routerSystem Up Time:48:47:59Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA4621365513016632441400:52:482538165140195201526574048:47:5923396771825865067958316522100:52:40ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin12284 kbps1015 kbps33.5db19.8db6.6db7.3dbCan anyone help please?Good Afternoon Ger4-1Eng.Thank you for taking the time to post us today and let us know about how you have been slammed.I’m sorry to hear of your troubles. Having your Broadband and telephonechanged without your knowledge and/or consent is a form of mis-selling known as "slamming."You can avoid having your landline switched to a different phone provider by following these simple steps:Lastly, don’t sign-up for anything unless you’ve read the small print first. This rule applies to everything, not just landline/broadband contracts.Occasionally people find that their line has been switched without them ever talking to any other companies, a practice known as “slamming”. Ofcom is working to tackle the problem of slamming, and is fining companies that are found to be mis-selling landline contracts to customers or switching their lines without consent.If you have been a victim of slamming, here is some advice on what to do next:You can also register a complaint using Ofcoms on line complaint formto tell the regulator what’s happened and which providers are involved. Ofcom monitors complaints and is able to take action against companies that engage in “slamming”, fining them up to 10% of their annual turnover if they fail to stop the unlawful practice.I hope this helps you and others in the future.Kind RegardsThis situation has happened to me this week.I had my broadband provided to me by another supplier via a BT line, when I decided to join Sky Broadband with the Sky Talk package. I contacted my previous supplier for a MAC code and passed this on, believing everything would be sorted out.I received an email this week from my previous supplier informing me my bill was ready to view online, to which I responded that I had left their network and moved to Sky, they should be aware of this.Yesterday morning I received another email from them informing me that I was being charged a BT Cease fee charge of ?25+vat (?30 in total) plus charges totalling ?47.83, this is because Sky hadn't used a MAC code when switching the exchange over.The situation wasn't explained to me clearly when I applied for the Sky broadband package deal, I understand Sky's point of view that they don't need this information to take over the exchange, but if that information is not needed then does the customer always get hit with this fee?I have read BT's take on this via their website and the charges are administrative mostly, with the cost of them removing the line from their system, it having been taken over by Sky.I would like to point out that Sky have contacted me to sort this out, which is appreciated, but this situation needs to be highlighted immediately as other customers may be affected.Hi A+Clayton, your Sky Broadband Connect package is subject to a Network Management Policy which takes effect during peak hours.Below is an extract from the Sky Broadband Terms and Conditions regarding Traffic Management on the Sky Broadband Connect package. You can view the full terms and conditions SKY BROADBAND CONNECT NETWORK MANAGEMENT POLICYSky Broadband Connect is subject to a Network Management Policy in addition to the monthly Usage Cap.We continuously monitor and efficiently manage the performance of Sky Broadband Connect to ensure that we provide a sustainable quality broadband service to our customers. When our network is busy we give priority to applications such as browsing, email, streaming, instant messaging, gaming and VOIP.This means that certain applications which use up a lot of bandwidth (for example peer-to-peer file-sharing, large file downloads and newsgroups), which have a negative effect on other customers, may run slower at peak times. Our network is busiest between 4pm and 11pm on weekdays and all day at the weekend, but can be busy at other times too, depending on regional, national and international demand.In addition, we monitor customers who use the most bandwidth and whose usage is having a negative effect on other customers. Customers who breach the Usage Cap or who regularly download large amounts at peak times will have restrictions placed on their accounts to reduce their download speeds at peak times. Only a small number of customers will be affected by this, typically fewer than 5%. We remove these restrictions when our network is not busy.Please note that this Fair Usage Network Management Policy does not apply to Sky Broadband Everyday Lite or Sky Broadband Unlimited.Hi Steve, Yep your internal wiring is slowing you down, see how the downstreamnoise margin has gone up to nearly 20db, this will be why the system has locked yourspeed so low in a attempt to at least make your conection stable.Anyway step1 is to now call Sky on 08442 410515 while the router is still in the Testsocket to get the line regraded, if you make it clear your already in the Test socketit will help get the issue resolved quicker, also as your a gamer ask them to put you on agamer profile with 8ms max delay, that will help with your ping times.Then long term you need to address the internal wiring so you don't have to leave itin the Test socket to get good speed, the easiest way to do this is to fit a prefilteredfaceplate to your master socket and connect your router to it.Ok are both sets of equipment on proper telephone sockets or is there any kind of extension lead in play anywhere?Your router should be plugged into a filter on your main socket, the filter should always be the first item on a telephone socket when it is in use with an adsl set up.Your telephone and sky tv box can happily work on any socket as long as they both plug into a filter. Please do not mistake the splitter supplied with your sky tv setup as a filter, it is there simply to create a pass through telephone socket.If they're all using wireless, it could be down to a neighbours router on the same channel or another wireless device in the same wireless range on the same channel.Trying changing to another channel by logging into click "SETUP" and enter the default username & password for the router:Username: adminPassword: skyIf you've changed that, then enter the new password.Once there, go down to channel, click the dropdown menu and select a new channel.Once you've finished, click apply and see if it has made any difference.Hi DaveR99,It's great to catch your first post on the Sky Help Forum albeit under difficult circumstancesIt's quite frustrating to read that the issue still remains even though the it's supposed to be fixed. I will make you aware that the congestion issue is going to affect your broadband speed and not your broadband connection which would point the issue in the direction of being elsewhere.So that I can understand your issue and help get it resolved then can you tell me if you're connecting wired or wireless when these problems occur? Also how many people are using the broadband in your property when the connection drop outs start?I look forward to hearing from you!Thanks,Thank you for coming back with that information Dipika+Lad. Can you put the micro filter in the socket and then attach the router to the micro filter (Nothing else). Then provide the following stats from your router: By logging intoyour router by going to When prompted enter the username: admin & password: sky (in lower case) Scroll down and click on the Show Statistics button. Copy & Paste the contents of the window that opens up into a reply to this post. Can youand let me know what speed we estimated you would get when you signed up for the service? I look forward to your reply Kind RegardsHi coolphil, Thanks for your post about the currently situation with your Sky Broadband connection. Are you still having the issue? If you are, can you please check to see if there are any reported outages in your area by clicking. Also, do you have a dial tone when you lift up your phone as if to call someone? As you have done most of the troubleshooting it will probably be best gettingwho will be able to run tests on your line to see if there is anything that is causing your broadband connection not to work. Thanks,Great to see you coming to our Forum for advice on your Broadband issues LeviSian! I know how annoying it is when Broadband disconnects, so let's get it sorted Can you tell me, are there any issues with your telephone line at all? Like noise on the line or loss of dial tone? If there is, this may be the cause of the Internet dropping. Also, does the Internet light on the front of your Router change colour when the connection drops? The Internet light is indicated by an '@' symbol, smiley face, or an 'i'. Please come back to me and let me know and I'll look in to this further as I'm keen to get a resolution to this. Thanks,I just stumbled across this forum as I was looking to make a formal complaint about my broadband router/service. The complaints page actually indicates an error message so you can't even email Sky with a complaint - brilliant!My first broadband router was sent to the wrong address, prior to me moving in, and has never been traced. I phoned Sky on Wednesday 26th October, first thing in the morning, to advise the router was nowhere to be seen in my new property and was told another would be ordered and be with me within 3-5 days.I logged in to check that the status of my order today, after wondering why the replacement router hasn't turned up yet, only to see that it was despatched yesterday, on 1st November, a full 5 working days after I ordered it! Now I'm advised it'll be a further 3-5 day working days until it arrives, which is an absolute pain and very slack service.I've always been very impresssed with Sky, which is why I decided to move my broadband and line rental to them, along with my TV package, however, this router problem has really dented my faith in the company and I wonder if I've done the right thing really.I have had the same issue. I am moving into a flat next Tuesday (12th) and have ordered my phone line to be set up that day. I ordered the package whilst talking to an advisor using the live chat (one of the only times I have seen it working!). I was told that I would be able to have the router delivered to a different address because I wouldn't be in the new flat until installation day.I then check on MySky and see that it will be sent to the new flat (where I will not be), so I email Sky requesting the address to be changed. I get a very prompt email back saying that will be no problem. So I think nothing more of it, and await the delivery of my router to my current address.I get a text this morning from Royal Mail saying they have my router and will attempt delivery today. An hour later, I get another text saying they attempted delivery, and failed, so the parcel will be sent back to the sender. I was home the whole time.I can only assume the router has been sent to my future address (which is empty), despite being told by two different Sky employees that it can be sent to my current address.I need some way of confirming whether the router has been sent back to Sky or if a Royal Mail delivery note will be waiting for me on moving day. Any help? I refuse to call your call centres as I am currently on a BT phone line and don't want to be charged an extortionate amount.ThanksAlthough I am saying broadband is slow, it's a personal opinion and not really a technical issue I am having.When I moved into my flat I went to Sky and asked for the fastest internet connection I could get on my location.According to my account this is what they could give:9.6Mbps - 16.4MbpsTo be honest, I never saw such speeds. Currently I get 7.5 according to speedtest.I also notice it's gotten slower over time. A few months ago I got 9 at best. Never seen higher.When I download I never get higher than 1MBpsBefore I was living in Belgium and I had fiber optics with 100mbps.I am a heavy internet user with high demands.Online streaming for example (gaming, youtube) and during peak moments (evenings) I can barely watch 720+ and have to move down to 480 which is quite annoying if you watch it on a 46" TV.I also want to stream my own gaming sessions which is almost impossible because of the slow upload speed I have.And I also don't have to try getting a movie on demand while doing some other stuff on the internet.What use is unlimited internet if you don't get the speed?I live in Surbiton and I cannot understand why Sky cannot provide fiber optics in this place. It's a very popular area for commuters going to London. If I was living in an desserted area I would understand but not in a city like this.Is there anything I can do to get a faster internet connection?daveNOS wrote:If i where you i would be kicking off at that speed,you should be getting around the7200kbps mark.Are the stats you posted from the test socket or the master socket,if its the test socket then get on the phone and call the CS team as you have a line fault with your noise being higher than skys target of 7db (or 3db if your line is good enough).If they are from teh master socket then you need to try the test socket as sky will ask you to anyway.They are from the master socket, but I've also tried using the test socket.lainys wrote:Hello again Adrian,Can you let me know where your router is connected to the line, is it connected to the master socket or an extension?Also can you let me know if you are using Wifi to connect or Ethernet?I look forward to your replyRegardsIt's connected to the master socket. I'm using Wifi.Thanks.Utorrent is p2p file sharing programme when you download files your actually downloading from individualscomputers not a Internetservertherefore your download is limited by there upload capacity, if you do a speedtest at and get approx 3.5mb to 4.0mb then your connection is running efficiently, if you had 4000kbpsas your connection speed.But without seeing your line stats we dont know for sure that 4mb is the most you can expectIf you go to the Router Status Page by typing 192.168.0.1 into your address bar,then the username is admin and password is sky.At the bottom of the main page click " Show Statistics" then post the following information herelike this, this is mine as you can see i am lucky enough to have a short phone line.ADSL LinkDownstreamUpstreamConnection Speed20939 kbps966 kbpsLine Attenuation10.5 db6.7 dbNoise Margin7.0db8.5 dbThe speed you get will depend on factors like line lenth and quality, but can also be affected by your internal telephone setup, this is why it can be helpfull to connect to your Test socket and also measure the speeds there.Cant really help with the ipod issue but from what you said with the older one working faster than the newonedoes kind of prove its not the router causing the issue, maybe it would be best seeing if apple have a supportforum, there maybe a firmware update that could fix that issue.Normaly slow wireless issues can be resolved by changing the routers channel, but you would expect if that wasthe case that all wireless would be slow, but it wont hurt to try it,connect with a ethernet cable between router and your pc, check you can browse okey go to address bar remove whats in it, enter 192.168.0.1 and press enter username admin password sky, click setup tab top left, change channel to ether 11/6/1 might need to try each of them, go to the bottom and click apply,HiSorry for the late reply, was out for the last couple of days.I'm monitoring the siutation using the Think Broadband graph system and it's showing multiple packet loss incidents, which is troubling. The speed of the connection is fine but seems to be suffering random drops.Of course for fibre you're directly connected to the master socket using the pre-filtered socket so that's not an issue and the BT Openreach modem is locked so you can't actually do anything at this end to troubleshoot really. As it seems to be worse on the weekends, especially Sunday I need to see what happens over the next few days.If the connection topples again I will need to get in touch with the fibre team.For reference this is the last 24hrs of the think broadband graph. There really shouldn't be any packet loss incidences, let alone this many in a 24hr period.Hello,For the past few days, my broadband has been atrocious. It is at a 0.1 MB download speed and an unknown upload and this is when it is actually online. Every 10-20 minutes the internet cuts out for about 30 seconds to 1 minute and any attempts to visit a webpage takes me to a message on 192.168... that says: The router failed to find a broadband connection ( something like that) and this will be like this for as I said about a minute. I have tried a few things and nothing has worked. Also, this is the case on all the computers, all the iDevices etc. in my home (wired or wireless)HELP!!!From Chris.Hi KerryBoo, I am sorry to read you are having these issues, it's not fun when you do get trouble with an intermittent connection and I do feel your pain with this. Can you tell me what happens with your lights when the connection drops? Can you detail all the troubleshooting you have tried in case there is maybe something you have missed that we can advise you on? Have you checked the status page to see if there are issues in your area? Please give us a little more detail so that hopefully we can get this resolved Cheers,I have to say having Sky since 2002 I've never had a bad experience regarding TV HD TV etc... however Sky Broadband is a very very different matter... I tried getting Sky Broadband back in 2008... What a nightmare despite many phone calls trying to get installed due to a form error that no call sales representative could answer and having no broadband for 10 days having to fork out ?50 for an internet dongle the order had to be cancelled and i was with O2 broadband within 3 days putting Sky to shame... well anyhow WARNING... O2 have now been taken over by Sky and though the offer is attractive there are some communications errors there on both O2 and Sky's part... I have now transferred over to Sky Broadband... Haven't got it yet but... I want to WARN everyone is... I was promised activation of my Sky Broadband on Thursday 4th July... come the morning of the 5th I still had no activation, I phoned Sky and they tell me that my Broadband wasn't activated because I hadn't provided them with the MAC code from O2... I phoned O2 got my MAC code and Sky have now delayed me to July 15th once again 10 days without Broadband even though the telesales operator on the morning of the 5th promised me i'd have my broadband at least 24 hours later on Saturday the 6th... after phoning Sky on Saturday the 6th they have said there is no way the can expidite me having Sky Broadband before Monday 15th July.... I have had to come to a public library to post this forum... I'm not happy once again with Sky... Having to wait to the 15th after promises of the 4th of July... O2 customers BEWARE... though Sky taking over O2 doesn't mean you will get your Sky Broadband that easy if you don't provide Sky with a MAC code at first instance... I'd be very happy if someone reading this forum could try and expidite my Sky Broadband earlier and if so I will post positive feedback here I will also post negative feedback if I have to wait until 15th July... I would be grateful of any help... Thank You... all I want is my Sky Broadband activated :0(SKY ARE BREAKING OUR CONTRACTS BY NOT SUPPLYING THE AGREED DOWNLOAD SPEEDS.Our broadband service is virtually non existant. We were promised between 11 and 18mbps and currently we are getting no service and when it is working it is less than 1mbps. This is totally unacceptable and a breach of our contract.I am currently using my husbands iphone on 3g to type this as we cannot get a connection on our broadband!I cannot contact you by telephone as your lines are down, ive emailed you but cannot receive your reply as our email relies on your broadband service and contacting you on twitter is a joke.Please contact me as a matter of urgency as i wish to cancel our contract immediately.No doubt other sky users will feel the same too as we have friends and neighbours with the same issues.What is going on at Sky...pathetic service and no doubt this message will get ignored!Hi,I ordered a Sky TV and broadband package at the end of last month - the TV has been installed successfully but I received a text last week that 'unfortunately we are unable to complete your order' for the broadband and Sky Talk package. Upon phoning the help desk I was informed that the address for my flat was not available in the Sky database and therefore a line rental order could not be processed as this would mean that my upstairs neighbours line would be cancelled. I stay in a multi-occupancy building of 2 flats, 1 upstairs and 1 downstairs, except only the address for the building appears on Sky's database (i.e. just 39 xxxx street, not 39a and 39b). The help consultant said that I need to register the address separately with Royal Mail and then reapply for Broadband and Sky Talk.I have since been in contact with Royal Mail who have sent me the following correspondence: 'I can confirm our Postcode Address File (PAF) has 39xxxx STREET listed as having a multi occupancy of 2 flats (FIRST FLOOR FLAT & GROUND FLOOR FLAT), which share a communal mail delivery point, therefore there can only be the 1 listing on our main database. However, both flats are listed individually on our multi occupancy database, which is available for purchase by external companies'According to Royal Mail the flats are separately registered and there is nothing they can do about Sky's database. None of the other service providers (BT, Talk Talk, Virginetc.)seem to have this issue and could connect my broadband next week if I signed with them. The previous owners and tenants of the flat all had broadband with one or another service provider.Please advise how I can resolve this and pay Sky money for a service they were supposed to have provided me with weeks ago. Seems purely administrative, and relatively simple,to record separate addresses in a database!Any help/guidance on this matter would be appreciated. Thanks.bill+wendt wrote:Good lord, I do wish people would get perspective.So, we all went without broadband for a couple of days. Annoying yes, quite inconvenient of course. But for God's sake there's people starving to death in the world.A lot of posters on here are acting like their lives might never recover from this. Just be glad you've got the internet and stop being so self-important.Mine came back on at eleven by the way - thanks Sky.As I have said on previous posts. I think everyone accepts that there will be faults and they may take time to fix.. This doesn't excuse poor customer service. By writing on the forum how dissatisfied we are as paying customers with the explanations we are being given then perhaps... Just perhaps..... Sky will learn from this.hi I wonder if anyone can help. I cancelled sky broadband and phone and recieved email from sky stating cancellation would be 19th June 2013. I did not ask from MAC code as my intention was to go to an over the air wifi service. This did not materialize and as such I have now gone with BT. They have given me a new land line however I still have sky broadband service (as of 4th july 2013). I am concerned this will impact on BT taking over my internet as from 8th July 2013. I gave called sky numerous times and they informed me that the service would be terminated 14 days after the 19th June (yesterday). I still have sky broadband as of today....what can I do to get sky to remove the connection? or will this not impact on the changeover?Not really expecting much a response to this but I had to vent my frustration somewhere. After being with Sky tv for over 10 years over two different properties I recently phone the customer service team in an attempt to consolidate my billing and bring my phone and broadband to sky. At the same time I wanted to find out what packages were available (including boxes etc.) to ensure I was getting the best out of my subscription but clearly stated that i was very willing to pay more per month if i felt the offering was worth it. Unfortunately I didn't feel like a long term loyal customer and that my subscription was not that important. The main reason for this wasn't the fact that no one tried to bolt on extras (even though I had said I was willing to pay more per month) the fact that I would have to pay for a new box and installation (confused at the installation part!?) the real issue was because although I was told that the broadband in my area was SOLD OUT!!! Even the sky member of staff didn't know what this meant and put me on hold for ten minutes to come back without any further information. At this point I was offered a monthly saving of ?3 off my existing package because that was all that they could offer..... Regrettably I have decided to cancel sky for the time being because you get a lot more as a new customer than someone who has spent thousands over the years.... Sold out ??? still can't believe it ... Lol !HiMike,As Mark39 has said,You seem to be on the Sky Connect broadband service.Your connected at about 3.8mbps, however it looks like your being effected by the Fair usage and traffic management policy and/or congestion on the IPStream BT Wholesale network at your local exchange.Here is some information on the Sky Connect broadband product. (See below)Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.CheersWell after being told on Thursdaymy line would get manually reconfigured in the next 72 hours and nothing happening.I called again this evening, managed to restrain myself after spending 5min waiting then explaining the problem/situation to the Broadband advisor, only to be told that due to having Sky Phone/TV/Broadband I needed to be transferred to another team.Only to be told it would take 20min to get through..Still, bit my tounge and waited.After running through a few options with the new advisor, he managed to increase my speed to 2.6mb! However this was at the limit of what the line could take, leading to it crashing while on the 3mb tarrif(?) however looked stable on the 2mb one. I explained that 2mb would be a most welcome speed, however he said try the 3mb on.Also worked out that the wiring in my 3 year old house is hampering the line speed, halves it when not running out of the "test" socket. So he suggested I contact a sparky to have a nose around as BT would literally rape me at ?90+ call out charge, then ?62 per hour labour charges...20min later, line crashed. Restarted, now connected at 736kb..Going to call tomorrow and ask to be on the more stable 2mb tarrif and see how that goes.Saga continues, however progress is being made.Hi Robert,I have just read what you wrote the other guys and checked my routher statistics. I would like to send it to you.My problem is the same and also tried every other solutions with the line and the routher but the speed still really low instead of the estimated 12-7 mb (what we have almost got at the begining) now it is not even reach 1,0 mbs.Please help to solve this problem because in this situation we can not even use the internet at all.Router StatisticsSystem Up Time: 0:42:37Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER84749817080213784500:41:54Down000000:42:37Up10504010603301612336540:42:15ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin1052kbps355kbps48.5dB53.2dB6.4dB7.2dBPoll Interval: (secs, at least 3s)Thanks in advance.3068kbps792kbps48.5dB28.9dB8.3dB10.5dBYour noise margin at 8.3db (red) should be 7db and below, as this is from the test socket, it would suggest a fault. However if possible try another filter, unlikely the cause however woth the check. You will have to phone SKY, be very clear you have done all checks your end as you have gone back to the test socket. You might have to endure a DLM process, even a new router. With Attenuation 48.5 (blue) It would not beyond OPenreach and Sky to get you into 6Mbps if not a little higher.It migh be worth checking your phone line too Noisy line! Crackles echo When making telephone calls, if so this is not good for your broadband, you can check-Quite line test dial 17070 from test socket and listen to Zoe - best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops echo Zoe will tell you , report a phone fault as a noisy line and echo on your phone can impede your Internet connection, don??t mention broadband at this time report phone fault on 08442 411 653Calls to Sky contact centres are free for Sky Talk Freetime, Weekends and Anytime customers.BT customers pay 5.1p/min and 13.1p connectionPs Sky like you to use the leads that were provided.I no how you feel . my connection has been 8.5mbps for 2 years until 2 weeks ago .. it has now dropped to just under 2mbpsnothing wrong with my line at all .my partner used to work for sky technical support and done all the checks he would have advised someone else.seems a bit suspicious that there is ALOT of people this has happened to within the passed 2 weeks.stupid thing is my partner rang sky and got told they were gnna test the line (we will ring u back in 5 mins) "ok" we say over 30 mins ago.iv also noticed they have reduced my actual speed themselves. this has only happend since my partner noticed we got change from PPPoA to MER 'network type'not sure when this was changed in the router settings but last time we checked them it was PPPoA. now it is not.With your distance from the exchange of about 4km you should see a connection speed of around 3.5Mbps, so a little less than the lower end of the estimate you were given.The connection speed you're actually getting of 1023kbps (1Mbps) is therefore somewhat low, and the clue may be in your noise margin which at 8.2dB is higher than Sky's normal target of 7dB.Is your router connected to the BT master socket via the short ADSL cable Sky supplied? Or are you connected to an extension socket, or via an extension cable? Extensions can cause electrical noise which will reduce your speed.If your master socket has a horizontal split across the faceplate, undo the two screws and carefully lift the faceplate away. Behind it you'll see the Test socket. Try plugging your router into the test socket via an ADSL microfilter and re-check and re-postthe router statistics. This will rule out problems caused by your home's internal wiring.Hi Kat,I waited untill today but the problem is still the same.Here is the statisticsas you can see the upstream and downstream is the same and it has been the same since the internet was activated on the 26th.I should be getting a lot more, or at least the amount specified but on speedtest.net the result is always like thisPing-189Download speed - 0.43upload speed - 0.23The only thing I have seen changing is my internet exchange on speedtest website, it changes between limerick, cork and Dublin. It mostly stays on limerick but it shouldn't because I live in cork.Anyway I called sky last saturday and they said they would call me within 3 days but I still haven't gotten a call back.If you could help that would be really great, I'm tired of having to wait an hour to watch a 10 minute video on youtube.ThanksHave been looking at the Eircom and Vodafone sites re Broadband speeds and it would seem that they are having very similar problems with their customers. From poor speeds, drop outs and various broadband faults.Many times, I have said that the structure we in Ireland have it not up to purpose for the Internet. Many of the Exchanges are not unbundled or updated.The ISP's are not really honest, in my opinion, when they say "up to" ??M, as they are not sure what one will obtain until the service is running. It has never been explained what the various impediments can may cause poor speeds and faults on Internet. One of the major one being distance from the Exchange, is it updated, is it unbundled etc.That "up to" covers a multitude of speeds. One should remember that if one is told "up to" 8M and one is receiving 3.5M max. That is "up to".Sky had tested my line twice, and on the second occassion a fault became apparent. This was the Master Socket.Many forget that Eircom owns the Lines and no one is permitted to touch them. If one reports to Sky they have a problem. It is Eircom who will fix it not Sky.My speed is 10.239M at Hub and 8.65M receiving. Promised "up to". So I shall have to stick with it. Others have been Sync at much higher speeds. That is the luck of the drawMorning hollygates23, Sorry about the delay now let's have a look in to this no broadband connection and see what is happening with it. Do you have a dial tone on your line? If you do have you noticed this having any unusual noise on the line? Do you have a master socket in your house like this? If you do can you remove the screws and gently remove the face plate and connect telephone line only to the test socket (circled in the pictured below) and check and ensure you have dial tone and no unusual noise. If that is all okay then please connect the micro filter to the test socket and then the phone and your router and switch the router on and see if you get a connection. Let me know how you get on with this and I can investigate this with you further to get this resolved. Thanks,Hi,I signed up for Sky Broadband and Talk back in March 2013. The deal was under a Friends and Family promotion which promised ?10 off Broadband for 3 months.There was an issue with my broadband box not arriving by the day broadband was activated on my telephone line, and so I was promised an additional ?30 off to make up for this.This was applied to my first bill. However, the Friends and Family ?10 off was not.I rang one of your representatives in Scotland and after explaining this, I was told it would be sorted.Last month I received the discount as promised. However, I have just checked this month's bill and see that I am only getting a discount of ?8.33 due to the promotion ending.By my calculations, I should be getting the full ?10 off on this bill, and another ?10 off on the next bill, which will make up the 3 months I was promised.I would appreciate this being looked into.Regards,JoleneDEJA VU - Again you testing. And I again have no normal connection... Testing on your broadband connection began on 29/05/2013 and will be completed within 10 days. Today is 2/07/2013. not even close to your 10 days - more than one month!!! And all this I have big connection problems. But worst thing is that it'sTHIRD test this year!!! when first test started in january - I had connection problems for 2 weeks. when second one started - 3 weeks of connection problems. And now more than one month. It means that in 6 months i had 2.5 months of rubbish connection. BUT I PAY TO SKY LIKE IT'S EXELLENT CONECTION!!! SO WTF?So what should I do Sky advisers? Quit with sky or giveyou one more chance? it's intereting how long would I wait while broadband test finished if i not posted this message...And one more. Maybe i can choose an option that you test my broadband ONLY ONCE A YEAR!!! OR EVEN DON'T TEST IT AT ALL!HiBroadbandissues,If Sky Fibre is available to you then the speed will depend on how far away you are from your FTTC (Dslam) street cabinet.There are currently 2 Sky fibre products Sky sell.1) Sky Fibre which is upto 40mbps download and upto 10mbps upload (dependent on line quality and distance from cabinet).2)Sky Fibre Pro which is upto 80mbps download and upto 20mbps upload (dependent on line quality and distance from cabinet) and can currently only be ordered over the phone and your line needs to be able to achieve over 40mbps.For prices seeTo check if Sky fibre/Sky fibre pro is available to your area then see below:Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.Sky FTTC (Fibre to the Cabinet) fibre broadband uses Openreach's Fibre infrastructure in your exchange area.Have a look here to see if it is available to your address:The instructions on the link above will also tell you what exchange you are connected to, and what steet cabinet number you are connected to as well (if applicable)However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,CheersSky sell " upto" speeds and unlimited usage is sold on various packages. My guess is when DLM is running its applying various measures to give you a stable connection, which is leaving you with the impression that its capping you. However without your router stats this is entirety conjuncture on my part. If you like can post your stats from router once connected to the test socket.The forums are customer to customer in the first instance, Only the sky Community co coordinator will ask for personal information through Private message. Would you mind posting your SKY Router statistics speed test results this will help all with diagnosis-To post the full stats from your SKY router, Type in in your browser, or use the link.Enter Defaults username: admin password: skydown the page, and you will see a "Show Statistics" link.And post your statistic, like below7008kbps 800 kbps48.0 dB 28.5 dB5.7 dB 10.0 dBIf you have posted your Stats could you post your stats again however-If possible it would be best to connect to the BT master socket remove the front plate if possible and connect to socket with filter this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge Sky, which will be passed onto you, around ?130.00 upwards.Noisy line! Crackles echo When making telephone calls, if so this is not good for your broadband, you can check-Quite line test dial 17070 from test socket and listen to Zoe - best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops echo Zoe will tell you , report a phone fault as a noisy line and echo on your phone can impede your Internet connection, don't mention broadband at this time report phone fault on 08442 411 653Calls to Sky contact centres are free for Sky Talk Freetime, Weekends and Anytime customers.BT customers pay 5.1p/min and 13.1p connectionPs Sky like you to use the leads that were provided.Hello!I remember when I had my first ever Sky dish installed back in the late 80's - I had 16 channels and a one metre dish with many knocks on my door from those really wondering what it was! Those were the days! ... Anyway...As a sky customer of so many years, I often wonder if a really good deal is always being offered to existing sky customers? As a recent instance, I really want to upgrade to the Fiber Unlimited to take advantage of streaming video capability without buffering, that all new smart tv's now have (including mine). Browsing the internet via your tv is great fun when you can retrieve a missing episode or movie - but not fun at all if you have the normal unlimited wired broadband (like I have).Looking at the costs of an upgrade to fibre unlimited (not the PRO one neither!), its ?20 extra PLUS a ?13.50 line rental ALSO EACH MONTH !!!! This really is a major leap in a monthly outgoing just to get some faster speed on the Fiber Unlimited.If Sky can somehow throw away that ?13.50 line rental fee, it then becomes affordable, just paying the extra ?20 a month, but tipping over the ?30 a month when the line rental is added is just too far.Maybe this suggestion to scrap this line rental can be put forward at Sky's next broadband board meeting - enabling existing customers to stay loyal to sky instead of searching around for deals with other suppliers - I will say at this point, that I have always been very happy with Sky's service, but these modern times of wanting faster internet due to the HD content is just going to accelerate and become a much wanted thing by all - dont be greedy Sky - knock out that line rental fee and make your existing customers happy - even a new motto can be born"SKY...Believe in even better!"I dont want a phone deal or free weekend calls as I already have these with another provider. Just a faster internet speed for downloading/streaming and browsing. Buffering video with my current 'Broadband Unlimited' just does not work at all and is useless.Ask me for ?20 a month to get Fibre Unlimited and I am in the que to get it - just that line rental fee is the killer!From what I've seen the gamer profiles have upstream and downstream speeds reduced.Using less error correction should in theory increase the available RCO but I guess Sky don't want the increase in support calls as the line falls over.If you want to upload then ADSL is never going to make you happy - even Annex M (2.5Mbps max upstream) isn't that much of an improvement and its rarely achieved due to rolloff on the filters. I got 2.1-2.2Mbps upstream on Be but it wasn't that great for UDP traffic.Frankly ping isn't as much of an issue as gamers make out. Much better to have a stable sub-50ms ping than to have a 20ms ping with packet loss - pretty much all games are UDP so you're relying on the game to compensate for loss. Not many do that well.Sorry, bit OT there.....Hi,I currently have unlimited Broadband with SKY but the maximum my line supports is 3mb. I have since seen that there is an option to change to Fibre with SKY with the sales guy telling me the min I would get is 15mb for an extra ?25 month (?20 + I lose ?5 I currently save on line rental). My question is if my line only suuports 3mb on standard BB how is it going to support more on fibre when it is isn't a dedicated fibre line? The guy explained that the Fibre goes as far as the Green Box in the road and then uses the existing line. I don't want to shell out ?25 to find out that I won't see much of an improvement. Any help would be appreciated.ThanksGavinConnect with ethernet cable open your internet browser and enter192.168.0.1 in the address bar press enter, username admin andpassword sky.You don't say what router you have so if white click "wireless settings"if black click the "Setup" tab, next scroll down to the security optionssection from default the sky routerwill have a dot in WPA-PSK and the NetworkKey will be shown below this should match whats printed on the base of therouter, 8 letters in Caps no numbers.If all that checks out, at the rear of the router is a reset hole, keep that pressedfor 15 seconds, and try to connect again andif you get a error message can you post hereexactly what it says word for word.The search function in the TV listings appears to be currently broken. This problem occurs both on the website (tv.sky.com/tvlistings) and in the Android mobile app (up-to-date app on Android 2.2/Nexus One). The function appears to be ignoring certain channels.For example, if you search right now for "Top Gear", it returns two results:1: Thu, 27th, 2pm - 158 - Dave ja vu2: Mon, 31st, 5pm - 111 - DaveIt has not listed the actual new episodes currently being shown, i.e. Sun 30th, 8pm, BBC2. These episodes are shown correctly in the TV guide, just not returned by the search function.I've also seen this for other programs, though can't remember what these were. I've tested this problem Chrome 9, IE8 and Android 2.2 mobile app.Got my fibre installed on Wendesday, 26 down and 6 up, which is as expected for my distance from the cabinet.So far, I have experienced a "browsing freeze" every day. Both the router and modem seem to be working fine when this happens. The router does not hang. I can access all my local devices etc.However, no devices, whether wired or wireless, are able to browse when it happens. Rebooting the router does NOT solve the issue. All lights on the router and the modem show that I am still connected to the internet. Aside from not being able to browse anything, there is no sign on either device that there is a problem (all lighs indicate normal operation). The strange thing is that a terminal ping of any site, say google.co.uk, works OK, although I do see some packet loss. Usually about 5% on 20-40 pings. I've confimed it is not a DNS issue. Router is an SR101 on the latest 2639 firmware.The only way I have found to resolve it so far is to reset the modem. This restores browsing capabilities immediately, BUT, resetting the modem every day is already pusing my speed down. It is now at 24732 and I lose a few hundred kbps on each reset, which I am assuming is DLM doing it's job. I can't continue like this...Anyone got any bright ideas? Help please!How Sky can employ a commentator like Bruce Critchley is totally beyond me!For several years he has demonstrated his lack of professionalism by venting his obvious dislike for Tiger Woods with incessant snides towards him.His commentary is always over-biased towards British and Irish players- to the point of being crass and stupid.However, his remarks today regarding Rory McIlroy exemplified everything that is unprofessional, flippant, and idiotic about this commentator.Twice he made the comment that..."at his best, McIlroy is two shots better than anyone else in the world." How jingoistic and moronic is that!Furthermore, after McIlroy had just hit the worst tee shot I have seen for many years- a low duck hook which rebounded back into the fairway off a tree- Critchley's comment was..." only a player of his quality could do that."If that shot had been executed by Tiger Woods, Critchley would have lost no time in 'sticking in the knife' and ranting how lucky Woods was after such a terrible shot.Sky really needs to evaluate its commentary team.David Livingstone's obsession with pressing George O'Grady earlierabout Sergio Garcia during his interview was indiscreet and amateurish also. Even after O'Grady had stated that "we need to move on," Livingstone pressed the point two or three more times.Ewan Murray , though snobbish and a social climber, is knowledgable nonetheless. Richard Boxall is friendly and a breath of fresh air.Livingstone and especially Critchley should be pensioned off. The golf coverage is poor enough without enduring their obsequious prejudices.I hope it goes smoothly too as I have left Sky & joined BT! Got to say I didn't know BT used Yahoo when I left but as I had no emails for 2 months since Sky moved over & was constantly "live chatting" & ringing Sky to try to sort it out (without any success at all) I decided to jump ship. Keeping everything crossed that BT's move goes a lot more smoothly & at least they have things in place if things go wrong (unlike a certain company I could mention). It seems incredible that here we are 3 months since switchover & there are still thousands of Sky customers having problems.........Router StatisticsSystem Up Time: 205:30:01Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWAN PPPoA 670318 686507 0 348 385 02:09:33LAN Up 1211637 918610 0 61089 6856 205:30:01WLAN Up 2170778 3046314 0 1793 956 205:29:35Broadband Link Downstream UpstreamConnection Speed 1535 kbps 605 kbpsLine Attenuation 63.5 dB 39.0 dBNoise Margin 14.5 dB 14.14 dBPoll Interval: (secs, at least 3s) Set Interval Stopstats again log as followsJun 26 00:04:47 syslog: Line 0: ADSL G.992 startedJun 26 00:04:51 syslog: Line 0: ADSL G.992 channel analysisJun 26 00:04:59 syslog: Line 0: ADSL link downJun 26 00:04:59 syslog: atm0 - WAN link DOWN.Jun 26 00:05:00 syslog: Line 0: xDSL G.994 trainingJun 26 00:05:17 syslog: Line 0: ADSL link downJun 26 00:05:17 syslog: atm0 - WAN link DOWN.Jun 26 00:05:23 syslog: Line 0: xDSL G.994 trainingJun 26 00:05:39 syslog: Line 0: ADSL G.992 startedJun 26 00:05:41 syslog: Line 0: ADSL link downJun 26 00:05:41 syslog: atm0 - WAN link DOWN.Jun 26 00:05:41 syslog: Line 0: xDSL G.994 trainingJun 26 00:05:58 syslog: Line 0: ADSL G.992 startedJun 26 00:06:02 syslog: Line 0: ADSL G.992 channel analysisJun 26 00:06:09 syslog: Line 0: ADSL G.992 message exchangeJun 26 00:06:10 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1859Jun 26 00:06:57 syslog: PPP LCP UP.Jun 26 00:06:57 syslog: WAN link UP.Jun 26 00:06:57 syslog: Received valid IP address from server. Connection UP.Jun 26 00:10:03 syslog: Line 0: ADSL link downJun 26 00:10:03 syslog: Line 0: xDSL G.994 trainingJun 26 00:10:04 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 00:10:09 syslog: atm0 - WAN link DOWN.Jun 26 00:10:20 syslog: Line 0: ADSL G.992 startedJun 26 00:10:24 syslog: Line 0: ADSL G.992 channel analysisJun 26 00:10:30 syslog: Line 0: ADSL G.992 message exchangeJun 26 00:10:32 syslog: Line 0: ADSL link downJun 26 00:10:32 syslog: atm0 - WAN link DOWN.Jun 26 00:10:32 syslog: Line 0: xDSL G.994 trainingJun 26 00:10:49 syslog: Line 0: ADSL G.992 startedJun 26 00:10:53 syslog: Line 0: ADSL G.992 channel analysisJun 26 00:11:00 syslog: Line 0: ADSL G.992 message exchangeJun 26 00:11:01 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1837Jun 26 00:11:12 syslog: PPP LCP UP.Jun 26 00:11:12 syslog: WAN link UP.Jun 26 00:11:12 syslog: Received valid IP address from server. Connection UP.Jun 26 00:55:43 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 00:56:08 syslog: PPP LCP UP.Jun 26 00:56:08 syslog: WAN link UP.Jun 26 00:56:08 syslog: Received valid IP address from server. Connection UP.Jun 26 01:24:39 syslog: Line 0: ADSL link downJun 26 01:24:39 syslog: Line 0: xDSL G.994 trainingJun 26 01:24:39 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 01:24:45 syslog: atm0 - WAN link DOWN.Jun 26 01:24:57 syslog: Line 0: ADSL link downJun 26 01:24:57 syslog: atm0 - WAN link DOWN.Jun 26 01:25:03 syslog: Line 0: xDSL G.994 trainingJun 26 01:25:19 syslog: Line 0: ADSL G.992 startedJun 26 01:25:24 syslog: Line 0: ADSL G.992 channel analysisJun 26 01:25:30 syslog: Line 0: ADSL G.992 message exchangeJun 26 01:25:32 syslog: Line 0: ADSL link downJun 26 01:25:32 syslog: atm0 - WAN link DOWN.Jun 26 01:25:32 syslog: Line 0: xDSL G.994 trainingJun 26 01:25:48 syslog: Line 0: ADSL G.992 startedJun 26 01:25:53 syslog: Line 0: ADSL G.992 channel analysisJun 26 01:25:59 syslog: Line 0: ADSL G.992 message exchangeJun 26 01:26:01 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1811Jun 26 01:26:38 syslog: PPP LCP UP.Jun 26 01:26:39 syslog: WAN link UP.Jun 26 01:26:39 syslog: Received valid IP address from server. Connection UP.Jun 26 02:07:40 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 02:08:15 syslog: PPP LCP UP.Jun 26 02:08:15 syslog: WAN link UP.Jun 26 02:08:15 syslog: Received valid IP address from server. Connection UP.Jun 26 02:29:17 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 02:34:13 syslog: Line 0: ADSL link downJun 26 02:34:13 syslog: Line 0: xDSL G.994 trainingJun 26 02:34:13 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 02:34:18 syslog: atm0 - WAN link DOWN.Jun 26 02:34:30 syslog: Line 0: ADSL link downJun 26 02:34:30 syslog: atm0 - WAN link DOWN.Jun 26 02:34:37 syslog: Line 0: xDSL G.994 trainingJun 26 02:34:53 syslog: Line 0: ADSL G.992 startedJun 26 02:34:57 syslog: Line 0: ADSL G.992 channel analysisJun 26 02:35:04 syslog: Line 0: ADSL G.992 message exchangeJun 26 02:35:05 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1531Jun 26 02:35:16 syslog: PPP LCP UP.Jun 26 02:35:16 syslog: WAN link UP.Jun 26 02:35:16 syslog: Received valid IP address from server. Connection UP.Jun 26 02:55:17 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 02:55:49 syslog: PPP LCP UP.Jun 26 02:55:49 syslog: WAN link UP.Jun 26 02:55:49 syslog: Received valid IP address from server. Connection UP.Jun 26 03:13:51 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 03:14:21 syslog: PPP LCP UP.Jun 26 03:14:21 syslog: WAN link UP.Jun 26 03:14:21 syslog: Received valid IP address from server. Connection UP.Jun 26 05:12:23 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 05:12:55 syslog: PPP LCP UP.Jun 26 05:12:55 syslog: WAN link UP.Jun 26 05:12:55 syslog: Received valid IP address from server. Connection UP.Jun 26 05:12:58 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 05:15:48 syslog: Send out NTP request to ntp2.isp.sky.comJun 26 05:15:48 syslog: Received NTP Sync Reply from ntp2.isp.sky.comJun 26 05:59:57 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 06:00:47 syslog: PPP LCP UP.Jun 26 06:00:47 syslog: WAN link UP.Jun 26 06:00:47 syslog: Received valid IP address from server. Connection UP.Jun 26 06:21:17 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 06:21:53 syslog: PPP LCP UP.Jun 26 06:21:53 syslog: WAN link UP.Jun 26 06:21:53 syslog: Received valid IP address from server. Connection UP.Jun 26 06:38:24 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 06:39:05 syslog: PPP LCP UP.Jun 26 06:39:05 syslog: WAN link UP.Jun 26 06:39:05 syslog: Received valid IP address from server. Connection UP.Jun 26 07:01:07 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 07:01:48 syslog: PPP LCP UP.Jun 26 07:01:48 syslog: WAN link UP.Jun 26 07:01:48 syslog: Received valid IP address from server. Connection UP.Jun 26 08:35:18 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 08:36:00 syslog: PPP LCP UP.Jun 26 08:36:00 syslog: WAN link UP.Jun 26 08:36:00 syslog: Received valid IP address from server. Connection UP.Jun 26 08:36:02 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 09:03:01 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 09:03:43 syslog: PPP LCP UP.Jun 26 09:03:43 syslog: WAN link UP.Jun 26 09:03:43 syslog: Received valid IP address from server. Connection UP.Jun 26 09:29:13 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 09:29:46 syslog: PPP LCP UP.Jun 26 09:29:46 syslog: WAN link UP.Jun 26 09:29:46 syslog: Received valid IP address from server. Connection UP.Jun 26 09:43:47 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 09:44:17 syslog: PPP LCP UP.Jun 26 09:44:18 syslog: WAN link UP.Jun 26 09:44:18 syslog: Received valid IP address from server. Connection UP.Jun 26 09:47:17 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 09:48:06 syslog: PPP LCP UP.Jun 26 09:48:06 syslog: WAN link UP.Jun 26 09:48:06 syslog: Received valid IP address from server. Connection UP.Jun 26 11:15:07 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 11:15:56 syslog: PPP LCP UP.Jun 26 11:15:56 syslog: WAN link UP.Jun 26 11:15:56 syslog: Received valid IP address from server. Connection UP.Jun 26 11:15:59 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 11:50:57 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 11:51:32 syslog: PPP LCP UP.Jun 26 11:51:33 syslog: WAN link UP.Jun 26 11:51:33 syslog: Received valid IP address from server. Connection UP.Jun 26 11:59:04 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 11:59:47 syslog: PPP LCP UP.Jun 26 11:59:48 syslog: WAN link UP.Jun 26 11:59:48 syslog: Received valid IP address from server. Connection UP.Jun 26 13:46:19 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 13:46:54 syslog: PPP LCP UP.Jun 26 13:46:54 syslog: WAN link UP.Jun 26 13:46:54 syslog: Received valid IP address from server. Connection UP.Jun 26 13:46:56 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 15:36:56 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 15:37:26 syslog: PPP LCP UP.Jun 26 15:37:27 syslog: WAN link UP.Jun 26 15:37:27 syslog: Received valid IP address from server. Connection UP.Jun 26 15:45:28 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 15:46:09 syslog: PPP LCP UP.Jun 26 15:46:09 syslog: WAN link UP.Jun 26 15:46:09 syslog: Received valid IP address from server. Connection UP.Jun 26 16:50:11 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 16:50:58 syslog: PPP LCP UP.Jun 26 16:51:00 syslog: WAN link UP.Jun 26 16:51:00 syslog: Received valid IP address from server. Connection UP.Jun 26 16:51:03 syslog: Send out NTP request to ntp1.isp.sky.comJun 26 20:51:09 syslog: Line 0: ADSL link downJun 26 20:51:09 syslog: Line 0: xDSL G.994 trainingJun 26 20:51:09 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 20:51:14 syslog: atm0 - WAN link DOWN.Jun 26 20:51:26 syslog: Line 0: ADSL G.992 startedJun 26 20:51:30 syslog: Line 0: ADSL G.992 channel analysisJun 26 20:51:36 syslog: Line 0: ADSL G.992 message exchangeJun 26 20:51:37 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1535Jun 26 20:51:48 syslog: PPP LCP UP.Jun 26 20:51:48 syslog: WAN link UP.Jun 26 20:51:48 syslog: Received valid IP address from server. Connection UP.Jun 26 20:51:51 syslog: Send out NTP request to ntp2.isp.sky.comJun 26 21:10:39 syslog: Line 0: ADSL link downJun 26 21:10:39 syslog: Line 0: xDSL G.994 trainingJun 26 21:10:40 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 21:10:45 syslog: atm0 - WAN link DOWN.Jun 26 21:10:56 syslog: Line 0: ADSL G.992 startedJun 26 21:11:00 syslog: Line 0: ADSL G.992 channel analysisJun 26 21:11:06 syslog: Line 0: ADSL G.992 message exchangeJun 26 21:11:08 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1531Jun 26 21:11:19 syslog: PPP LCP UP.Jun 26 21:11:20 syslog: WAN link UP.Jun 26 21:11:21 syslog: Received valid IP address from server. Connection UP.Jun 26 21:48:30 syslog: Line 0: ADSL link downJun 26 21:48:30 syslog: Line 0: xDSL G.994 trainingJun 26 21:48:30 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 21:48:35 syslog: atm0 - WAN link DOWN.Jun 26 21:48:47 syslog: Line 0: ADSL G.992 startedJun 26 21:48:51 syslog: Line 0: ADSL G.992 channel analysisJun 26 21:48:57 syslog: Line 0: ADSL G.992 message exchangeJun 26 21:48:58 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1533Jun 26 21:49:09 syslog: PPP LCP UP.Jun 26 21:49:09 syslog: WAN link UP.Jun 26 21:49:09 syslog: Received valid IP address from server. Connection UP.Jun 26 21:49:49 syslog: Line 0: ADSL link downJun 26 21:49:49 syslog: Line 0: xDSL G.994 trainingJun 26 21:49:49 syslog: Clear IP addresses. PPP connection DOWN.Jun 26 21:49:55 syslog: atm0 - WAN link DOWN.Jun 26 21:50:06 syslog: Line 0: ADSL G.992 startedJun 26 21:50:10 syslog: Line 0: ADSL G.992 channel analysisJun 26 21:50:16 syslog: Line 0: ADSL G.992 message exchangeJun 26 21:50:18 syslog: Line 0: ADSL link up, Bearer 0, us=605, ds=1535Jun 26 21:50:29 syslog: PPP LCP UP.Jun 26 21:50:30 syslog: WAN link UP.Jun 26 21:50:30 syslog: Received valid IP address from server. Connection UP.are you running speedtests over wifi or LAN...? if wifi then thats your problem... you need to disable wifi and plug in a LAN cable and test over LAN (disabling wifi because windows still uses wifi unless you disable/disconnect one and it switches too the LAN you just plugged in)if you get the same 24Mbps all the time and via LAN with wifi disabled then it could be an internal wiring issue / nearby device emitting EMI/RFI allowing REIN into the signal which degrades the speed.if youve had lots of disconnections/reboots of the modem trying to get better speeds then this can be another reason...keep rebooting/disconnecting a router/modem makes DLM think the line is flappy (has a problem) and so it lowers the speed to increase stability - leave it on 24-7 and it should improve (if there is no internal wiring / rein problems)Hipandk,Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.Sky FTTC (Fibre to the Cabinet) fibre broadband uses Openreach's Fibre infrastructure in your exchange area.Have a look here to see if it is available to your address:Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.So if you can get Fibre broadband from other Communication Providers but not from Sky this will probably be down to Sky not yet having a GEA link.Unfortunately there is no public timescale in which Sky will buy a GEA link off Openreach and install their Sky Fibre LLU equipment at the exchange to allow Sky Fibre broadband at your exchange.Hope that helps,CheersAs a Sky Sport and broadband customer, all I have been offered is half price broadband if I sign up for a further 12 months! I have read elsewhere that new and existing Sky Sports customers will get free broadband but, as with all special offers, this offer does not appear to include existing Sky broadband customers' only those who switch to Sky broadband. As ever, loyalty does not pay! Even when I said I was transferring broadband to BT, Sky did not offer free broadband! Not that it would have made any difference to me. Sky cooked their goose with the change of email fiasco - they appear to be technically challenged on even the simplest of tasks!I spoke with both BT and SKY today about this. BT said 1 subscription per box ?12 for SD or ?15 for HD plus a ?15 set up fee!! So as you rightly say, multiroom is not covered.SKY said they havent yet agreed a rights deal with BT (as they have with ESPN and Virgin) but should do so in the very near future, and that they believe their subscription will cover multi room, which will force BT to do likewise. If not you will still be able to watch on 2 other devices with SKYGO even if you only have 1 box subscribed, as long as its the box with the SKYGO add on linked to it. I use a component cable to connect my ipad to any TV if i am at homeBT Broadband toounreliable for me to subscribe free.Hope this helps clarify some pointsHi ouflak, I know myself the changeover can be very frustrating especially when you are interested in American College Sports however, Sky Go is a Sky product so you will only be able to view content that Sky provides and as the ESPN is now going to be delivered by BT this would indicate that you will not be able to access it on the Sky Go Platform. To be honest we are limited to what information is available such as EPG numbers, prices and offers as this is now being delivered by BT so you will need to contact BT directly to discuss your options. I am keeping my fingers crossed that other sports will be incorporated in the Sky Sports Package but I can't promise this however, I will gladly pass all your feedback on as the more information we have the easier it is to improve the service Sky deliver.Here's how I've worked it out.I've been debating for a wee while about changing to Fibre with Sky, or possibly another provider, so my circumstances may be slightly different.I'm not interested in the 40mb/1mb offering from Sky, If I'm going to have fibre then I want a decent upload to come with that, even offering 10mb upload would be better, but they don't do that. So the only option is the Fibre Pro which comes in at ?30 a month.I was looking to go with PlusNet as they offer the similar 76mb/20mb for ?20 a month, cheaper line rental and cheaper anytime calls.Then BT came out with the offer they have.So simply broken down here it is.SkyFibre Pro - ?30 monthLine Rental - ?14.50 monthAnytime Calls - ?5 monthESPN - ?10 month (we currently have ESPN)Connection Fee - ?50 (one off fee)Price with Sky for everything = ?49.50 a month/?59.50 with ESPN(Plus ?50 activation fee)BTFibre Pro - ?26 monthLine Rental - ?15.45 monthAnytime Calls - ?7 monthESPN + BT Sports 1&2 - FreeConnection Fee - FreePrice with BT for everything = ?48.45 a monthYou can add in to that the free ?50 Sainsburys voucher with BT and also 3 months Fibre at ?20 a month instead of ?26.For us, it's a no brainer with the situation we're in with moving to Fibre. So it's a saving of ?11.05 and we get the BT sports package on top of that which includes ESPN. Over ?100 a year in savings isn't too bad..Hope you find this helpful in some wayThe discussion on BT Sport ultimately comes down to whether you want it or not. In my particular case I am keeping SKY TV but changing broadband (unlimited non fibre) to BT to get free BT Sport. The total annual first year cost (including payments to Sky for TV), BT Sport (free) line rental (paid annually in advance), anytime calls plus including calls to popular international destinations works out ?60 cheaper with BT. When you consider that anytime calls with BT includes 0845 (Sky 6.63p per minute) and BT calls to mobiles are half the price of Sky and factor in the appalling Sky customer service record (took three days to get a response and all that did was refer me to the 'Help' pages), plus the absolute fiasco over the email move - they still have not sorted it properly, then the move was a no brainer. When I phoned Sky to tell them there was no attempt to get me to change my mind; it was almost as if they were resigned to the fact. Interesting that when phoning to leave I was answered instantly, a call to Customer Service for 'Help' entailed a 10 minute wait!My dad has just joined Sky from Bt Vision. I have connected the router etc and all lights are green as expected. But when tryin to access any web pages we are presented with a BT Wholesale error. Details pasted below. I set up my own sky router etc with no issuaes so not sure why it's failing for my dads? Something must be working as the menu system in his sky+hd box has updated since connecting it to the router. Any suggestions?You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.The BTWholesale access circuit to your Service Provider is currently down.Your service should be resumed soon.OrYou are testing your local connection to BT using'bt_test_user@startup_domain'OrYou are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.OrYour Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.OrYou have attempted to access an invalid Service Provider domain.Oh even lowest quality today is still buffering constantly and unwatchable pixelated. Though better than yesterday when I was only able to get 0% buffering. Skygo have bandwidth issues for sure and they are totally dishonest with customers attempting to blame them when why network, computers and xbox setup have been the same for a long time. ITS SKYGO that isnt working as it was 2 days before. Bad Bad buffering issue at present, as it is unwatchable and I am paying ?35 /Month for it I will be expecting ?1.15 refund for every day you do not fix the issue and sort your servers out. The ISSUE IS SKY NOT MY NETWORK/ COMPUTERS / XBOX / BROADBAND SPEED - its just SKY SERVERS not allowing us to get any sort of streaming speed.FIX IT SKY USELESS BLOODY RIP OFF MERCHANT PEOPLEIn lamens terms buffering only refers to the video it has to load to give the appearance of seamless playback, as streaming video is constantly playing new sections of the video, it needs to have loaded a certain amount of the next section before you can watch it in real time.If it is constantly buffering maybe your broadband is running slow. try adjusting the quality (lower quality =smaller file = faster playback)failing that, clear your routers cache, you can do this by simple unplugging the power, leaving it for 30 seconds and reconnecting it.if you are a bit more confident with computers and networking you may want to adjust your mtu size to 1458, bt's recomendation, and as most broadband companies use a bt line, not including vigin as that is optic fibre, you may want to take their advice.if non of the above work and you feel as though you continually have slow broadband, which would be the reason it is forever buffering, try antivirusing your computer, as adware, spyware, malware and viruses, although stopped by your routers firewall, will still overload the line with constant requests.Hope this clears up a lot of problems people are having.I read a lot down this thread that looks like people guessing and saying things which make no sense from a technical point of view and though people could use some real advice.feel free to ask away if you have any other problems as I'm always glad to help.Chris.There have been very very few problems with Sky Go sorted on this site and it's really sad that sky thinks so little of their customers.This may be edited out but what the heck:--I'm sorry to say that the advisors on this forum as well as CS only play lip service to us in the hope we will go away IMOWhen you ask for help from the advisors you are told to look at the T S page or use the contact form. Well the TS pages are a waste of time as 9/10 times your problem is not there.. Don't get me started on the contact form as I'm still waiting for a reply ( It will be 4 weeks tomorrow ) and now they are starting to PM us saying they want to move this problem higher and fast track it (6 days and waiting).As most may know I and many others have no end of problems with this sub-standard product and it's seems to me no one is interested in sorting these out.Case in point being days ago there was a problem with the movies and nobody could watch them and suppress suppress it was fixed ASAP, makes me wonder if they will only fix problems that everybody has and ignore the 1's that only a few has :smiley indifferent:CS are just the same as they will not listen to me when I tell them that my buffering is not due to my BB speed only being 1.5Mb, when I try to point out that in fact my BB speed is 38Mb all I get is " No Sir It's Not " IMO the above is correct.iechyd da?Connecting via WiFi. Broadband, as I said before, is not with you but with idnet (that's why I can't upgrade and get download facility so am stuck with streaming.) I've done speed test at speedtest.net and am within the required parameters (also as I already said, don't have this buffering problem with other streaming sites, e.g. iPlayer, ITV Player, Netflix, 4 OD - only you.)Everytime someone makes this complaint on this forum they get bombarded with requests for arcane technical information. I've seen responses from people who actually work in IT and they're able to provide all sorts of minute technical info. Even so, the final response is always the same, i.e. "nothing to do with us, it's a problem on your end so you'll have to live with it."LOLOL!! Son of Viv!!Maybe the Leverson enquiry should let Mr Murdoch off and give him the go ahead to buy BSKYB outright... maybe we'd see some movement, legal or illegal!!I mean, I really do not get this company. They have a 'monopoly' on the market, raking in millions a month... increase subscription prices each yeah because they've added some dross channel on 782 that no one wants or cares about, provides us with additional services that were once part of the package at an added cost, change the goal post on those packages then expect us to just sit here and not rant when it takes them clear on 2 years to look at an issue???Disgrace!!I remember when you could register 5 devices... now you can just about get 1 and a half... seeing as it takes a clear 24 hrs to load the 2nd half of a programme!!Oh no, you won't see a Sky Knowledge Advisor on here for love nor money... because they haven't an ounch of usefulness between them. All our hard earned money is being spent to employ someone that know's nothing...Was wondering if there were anymore jobs availble cousin who is also wattless, I'm guessing you pay more than the minimum wage??Believe in better.... believe I have a hole in my pocket where money once sat, the theiving wretches!!Is this a common problem?I watch a programme, get a nice little advert in the middle of it, then the thing buffers, for what feels like eternity, or until I give up and watch something else.The number of programmes I have missed the ending is getting rather silly.The problem is not a peak time thing either, unless peak time includes 2.30 am !!!!I even checked my speeds, I should be able to download a full movie in less time the thing takes to buffer, well actually that is a guess as I never have enough patience to get past 40% and that was only because I was busy with something else at that time.Anyone else having the same problems, or am I just unique and get special treatment?Joined sky in about 6 weeks ago, and the internet speed was impressive for the first week or so. It has progressively slowed down. On friday it was ridiculously slow, so contacted sky. Customer services said there was errors on my line, told her that I have not touched anything and it doesnt make sense. But she convinced me error was my end and did test and made me jump through hoops, changing settings, moving the router, taking off the master phone socket plate, plugging in different ways and allegedy increasing my speed. Result internet still same.Now read this webpage and note that internet is problematic in Burnley. Im rather annoyed that this was not admitted in my telephone call, but instead they made me change wiring etc. I accept that the internet goes down every now and then, but one thing I cannot tolerate is diverting responsibility and dishonesty. I hope that the customer service representative was unaware of the problems in burnley and this was not dishonesty. If the internet does not improve Im going to have to look into other providers.I just received the following generic response to a detailed complaint:I am sorry to hear that you faced inconvenience with regard to slow broadband connection.I have performed a line test once again and see that there is no fault in the line. I also see that the issue has already been escalated to the relevant team on 12/05/2012 at 3.42 PM and the Case Reference Number is XXXXXXXX. You will be contacted within the next 72 hours from the time it was escalated. I sincerely hope that the issue would be resolved soon.As a company which very much values its customers, Sky does invest considerable resources in staff training and monitoring procedures to maintain the quality of our customer service. We wish to have a longstanding relationship with you and provide you with the highest level of customer satisfaction.I hope this information has helped with your query. If you require any further assistance, you can respond to my email.They totall failed to address the issue that I have been sold a new router to fix this "issue" with my current router. My line is ok therefore its my fault. Sky Support staff have been on this website today but they have hidden away from any thread that mentioned the BB postcode issue. Absolutely contemptible behaviour from a multi national company. We are obviously scum to them and they are worried about some potential claim and are therefore hiding away. What disgraceful behaviour. Watchdog here we come.Many thanks for taking the time out to respond JasonWith the greatest of respect if I ever get the chance to speak to someone I will use the opportunity to activate the card rather than ask for someone to phone me back, no doubt I would have to sit around for hours on end waiting for that to happen. To date your customer service ranks pretty lowly.The real problem is getting through to speak to someone in the first place.If SKY really wanted to help they would have a call back facility rather than keep people waiting and allowing SKY to charge for the privilege, or at least have a free phone number.I have button lag on every online FIFA game at all times with any settings wire or wireless. It was the same with previous ISP.It is not related to the xbox or settings as it is ok offline. Only online does delay occur. It is not related to EA servers as everybody else playing has a perfect connection, regardless of speed during the games. Only I have a problem.I am suffering severe packet loss to easo.ea.com (the game server). The loss appears to be at easynet/sky junction, not EA. Apparently this can just mean that they don't respond to pings. But the 102ms seems slow???See below:Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst* Unknown Host * 192.168.0.1 1 2ms 2ms 0% 114 / 114 1ms / 34ms* Unknown Host * 0.0.0.0 2 0ms* Unknown Host * 89.200.132.230 3 39ms 100% 0 / 114* Unknown Host * 2.120.9.171 4 36ms 100% 0 / 113* Unknown Host * 195.50.122.113 5 48ms 37ms 0% 113 / 113 28ms / 94ms* Unknown Host * 4.69.139.120 6 31ms 30ms 0% 113 / 113 28ms / 47ms* Unknown Host * 4.69.153.133 7 29ms 31ms 0% 113 / 113 28ms / 66ms* Unknown Host * 4.69.137.66 8 97ms 99ms 0% 113 / 113 96ms / 129ms* Unknown Host * 4.69.201.50 9 98ms 98ms 0% 113 / 113 97ms / 122ms* Unknown Host * 4.69.132.89 10 105ms 104ms 0% 113 / 113 102ms / 128ms* Unknown Host * 4.69.134.158 11 103ms 107ms 0% 113 / 113 102ms / 143ms* Unknown Host * 4.69.149.197 12 103ms 124ms 0% 113 / 113 102ms / 317ms* Unknown Host * 4.79.169.74 13 103ms 103ms 0% 113 / 113 102ms / 113ms* Unknown Host * 159.153.224.230 14 105ms 114ms 0% 113 / 113 103ms / 314ms* Unknown Host * 159.153.226.105 15 103ms 104ms 0% 113 / 113 102ms / 134msAnd for bbc.co.uk it's the same problem:Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst* Unknown Host * 192.168.0.1 1 1ms 3ms 0% 28 / 28 1ms / 30ms* Unknown Host * 0.0.0.0 2 0ms* Unknown Host * 89.200.132.242 3 40ms 100% 0 / 28* Unknown Host * 2.120.8.105 4 38ms 100% 0 / 28* Unknown Host * 89.200.135.145 5 37ms 100% 0 / 27* Unknown Host * 195.66.224.76 6 42ms 100% 0 / 27* Unknown Host * 64.125.29.113 7 41ms 43ms 0% 27 / 27 40ms / 60ms* Unknown Host * 64.125.29.218 8 32ms 32ms 0% 27 / 27 29ms / 84ms* Unknown Host * 94.31.34.66 9 31ms 38ms 0% 27 / 27 29ms / 234ms* Unknown Host * 176.67.86.242 10 36ms 37ms 0% 27 / 27 34ms / 70msCan anyone please suggest a solution.I see what you're saying. It's a real unclear issue. But if I take the game and Xbox to a friends house - 100m distance from mine - using exactly the same settings, it works perfect online. No noticeable lag at all. The only change is the internet connection, tv and router. (I've had lag on 2 tvs so its not the tv and lag on 4 different routers so not a router issue). The only variable that's changed besides those is the internet connection and ISP.I read a detailed forum post somehwere from a person with the same issue who asked a bt engineer to look at it. The engineer pointed to some kind of synchronisation problem with the line and some detail I didn't really understand. He said that different ISPs use different services for broadband and it was a certain type of mechanism that they use which probably was the problem. And suggested switching to an ISP that doesn't use this sytem. I will try find the post because I didn't really understand all of it.But by all accounts constant button lag is down to the line/network issues and definitely not EA or any hardware settings etc.I found another post from a permanent button lagger playing FIFA at Virgin and the staff confirmed the most likely reason was a fault with the network. As follows:"The only issue I can see is high utilisation on the upstream cable which your modem connects to. This is already raised as a fault under the ticket reference given above;F001985430. I can also see 10 T3 timeouts from your modem which may be a symptom of this fault, but everything else checks out fine.A Cat C resegmentation is due to go ahead late this month to fix this"At least Virgin have admitted it's very probably their fault and offered to fix the issue. Thanks for all those who offered help, much appreciated. I will be switching to Virgin unless Sky offer to actually investigate and not blame it on EA.I ahve had a very similer shock when i just recived my new sky bill, i orderd the call divert as i am disabled and it made it easier to have the calls diverted to my mobile so i didnt have to struggle getting to the landline phone. Imagine my shock when i saw my phone bill and saw all the calls made to my mobile phone, again there was no mention of thses charges when i read about this service neither was it mentioned when i placed my order. I have been a loyal sky customer for many years now and i feel that this was a very sneeky and underhanded tactic by sky. Now i am faced with a very large bill, can someone please address this issue as soon as possiable please.Hi Sky Team,I have Sky BB unlimited and SkyTalk Freetime but most "call features" are not working."Caller ID" and "Call Answering" (voicemail) are the ONLY features working on my line.I've spoken to the call centre but they say they're "ALL ACTIVATED" but that makes no difference to me...All features may well be activated but they're still not working!+ When I dial *43# to turn on "Call Waiting" I immediately get an engaged tone.+ When I dial *21* to divert calls (Call Forwarding) I immediately get an engaged tone also - even before I can enter the number to which I want calls forwarded too...Is there anything else I can try before I simply give up?++ Am I dialling the correct numbers?? - The "help" page on Sky.com only gives the codes for UK customers which differ from Irish codes.e.g. -- The help page states you dial 1571 to access voicemail, however, in Ireland that's not correct... it's simply 171 just like on a mobile phone.Hi, we have just re-joined Sky having left mid last year. During our last contract we had problems with the signal being very bad and we had an engineer come out to fix this. He basically told us that the evergreen tree behind our house was the cause of the problem and that really our dish should be moved to the roof of our house. However, he preferred another quick fix and told us this would be fine. Now we have rejoined the signal is terrible again and Sky have also offered us free tv for 6 months which we can't even use. Sky now want ?65 from us for a call out charge to rectify the fact that a) the dish was not put in the correct place to start with 2) even after having an engineer to 'fix' the problem it still hasn't been sorted and we should foot the bill? We are not Sky, we don't know the optimum place for a signal to be received. We put all our faith in you doing what you say you do (and occasionally doing it well) so that we receive the service we are paying for. I just cannot accept this. ?65 to rectify a mistake which was not down to us at all is ridiculous! Now Sky say because the equipment is out of warranty but we tries to have this fixed within warranty!!! Please sort it out!!!Benn+Raistrick,From my limited experience of the CAI, in all likelihood I think that they will forward your complaint to their contact at Sky, in the first instance, and ask them to try to resolve it with you.You may be outisde of the (?), but if the CAI believe that there is a safety issue involved in an installation that was undertaken by one of their members, and for which their member could be legally responsible for any subsequent consequences, I'd be surprised if they didn't suggest to the member that it was in their own interests to make it safe.The CAI contact at Sky will no doubt be qualified (or have access to people who are) to assess any safety risk.I suggest that you copy this thread and attach it to your complaint, to demonstrate that you have tried to resolve the issue directly with Sky.It will be interesting for us all, I think, to learn the outcome in due course.Hi bookworm56,Welcome to the Sky Help Forum, can you tell us if Caller Display is showing on your account when you log in to and select My Packages from the My Account Menu?If Caller Display is showing on the My Sky website then it should be active on your account and we'd need to raise this further as a mis-match between the exchange and our systems by cancelling and re-adding the feature to your line.If Caller Display is not showing then we need to add this to your line which can be done by our Customer Help team.There are compatibility issues with some Panasonic Phones and Sky Talk Caller Display, you may find that your phone handset will not work with Sky Talk Caller Display, this can be tested by connecting a different caller display compatible phone to see if it works.I'm guessing it's started, as I was upgraded suddenly around noon today.Unfortunately I was in the middle of working from home when it happened.and it kinda messed a few important things up for me workwise.It would have been nice to have been notified so that I could take a back up of all my router settings (took me a long time to restore them after I rolled back the last upgrade).I am now running ManufacturerSagemcom Model NumberF@ST2504n Firmware Version6.14.6a4N_UNI ADSL Firmware VersionA2pD038m.d24h ManufacturerSagemcom Model NumberF@ST2504n Firmware Version6.14.6a4N_UNI ADSL Firmware VersionA2pD038m.d24hCurrent stats: Modem Modem StatusConnected DownStream Connection Speed14601kbps UpStream Connection Speed1101kbps VPI0 VCI40 Broadband Link Downstream Upstream Connection Speed14601kbps1101kbps Line Attenuation25.0dB14.7dB Noise Margin6.1dB8.1dBOnly difference is noise margin has crept up slightly and connection speed dropped (both up and down) by 5kbps.Hi Jimbo+in+abudhabi,There are 4 options according to Sky's terms and conditions:YOUR RIGHTS TO CANCEL [tv].....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.comAdditionally, the terms & conditions state "? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky"."Live chat" is not one of the stated options, and although it appears as an option in Sky's Help & Support article,, other customers have indicated that they wouldn't process downgrades/cancellations.Therefore, I think it's important that you concentrate, in any event, on using a method available to you that is stated in the terms & conditions. The direct link from the article referred to above is (use the option at the bottom-Email/Help request- and decline any invitation to "Live chat" that pops-up).If Sky decide that the identity of a corresponder requires verifying, then they contact the customer- sometimes requesting that they ring Sky, and advising not to reply if you've changed your mind/ the subscription is still active.Would you be aware if any mail had been received in the UK?I would advise you to make sure that you have followed the terms & conditions exactly, including inserting your name, address, post code and customer number in to your communication, and make sure that it identifies the UK address/post code at which your account was/is registered, aswell as your current contact details.Also, advise Sky how you wish them to contact you if they require any further information in order to complete your request.Keep a copy, then if this doesn't work, you can refer to the and complain to an ombudsman at a later time if Sky do not process your request.Further terms & conditions are at .Please let us know how you get on.This in all it's essence is a complaint. I've already raised it over the phone with both parties, but my god.Campbell and Kennedy (from what I've also now read up on, in regards to them) are a bit of a joke. I did my order online for my new property and everything appeared to have went smoothly. Campbell and Kennedy were on the phone to me within twenty minutes of that order being placed which seemed absolutely grand. However, despite the great impression they left me with, that has now completely flipped.The first issue that I experienced was that for some reason, my address had been forwarded incorrectly to Sky themselves (which I'm going to see if I can retrieve by going to the address myself in an hour or so). I called up Campbell and Kennedy immediately after noticing this on the website and I was told that this had been corrected and no issues should arise from it. I also noted that it appeared both my Talk and Fibre Broadband had been cancelled, when questioning this I was assured the details had been updated and also that this would be resolved. A few other troubles I'd experienced with these guys before being told this was lack of call backs when promised etc, but I was willing to let that go because in all honesty it didn't bother me as I won't move in until Internet is there, and I have somewhere else to live just around the corner.Today however, is when it all got a little bit too silly. I realized nothing had changed on the order tracker so I immediately hopped onto the phone to Sky to then be notified that yes, both my talk and broadband had indeed been cancelled, and no other accounts or anything had been opened to fufill said order (which according to both the advisors from Sky I dealt with today, these retailers actually do sometimes!). The first Sky advisor, Paul, was a nice enough bloke and after a brief chat had me on hold so he could speak to the fibre team and make sure the order hadn't failed for a certain reason. After waiting what seemed like forever on hold, about 7-15 minutes I then found myself cold transfered to the order rebuilding department to a lovely bloke named Brian who thankfully, did resolve my issues and has mentioned he intends to bring up the whole cold transferring business to his manager. Brian resolved my issues and was an absolute charm to speak to on the phone, so he himself has definitely given me some hope that this 12 month investment is going to be worth it, and getting 80MB cheaper broadband from my employer, BT, isn't going to match up to all overall horizon of things. (I've went with 40MB for the deal you've got on, I can get 80MB /free/ for six months. The TV however is what pulled me in).So, with my issues with Sky resolved I then decided to give Campbell and Kennedy a brief ring. I ended up on the phone to the same lady who had told me that everything was fine, and she said what she actually did was cancel the talk and broadband because the address had to be amended, and then raised it to be re-done by a colleague of hers over e-mail which said colleague appears to have never did. My original order was on the 20th and it's just been done today now, and that's an extra five working days I have to wait for the finalization of all of my services.From what I've heard recently, I should be very cautious of C&K while they're doing my satellite too (which I think is still there anyway, so hopefully I'll get them to go away asap). Some of these issues have really put a bad impression of Sky and it's sub-contractors, thankfully Sky do have some good, helpful employees however. I don't know if anything in this instance could of been done to avoid the whole issues, but I'd maybe recommend to Sky having a bit of a harsher timeline on their retailers because if it wasn't for Brian, I was 100% on cancelling all of my orders and going with what will be cheaper for me.kd46 wrote:Hi, my braodband speeds are getting worse. I am on unlimited, live less than 2 miles from the exchange and have tried all I can see to improve my connections at home. I have fitted a broadband faceplate to the mastersocket and have network cabled (cat5e only 6 metres) from that to the router - everything is wired currently.My stats are :- Down UPConnection speed 3168kbps 576kbpsAttenuation 55.0 db 31.5dbNoise Margin 7.2db 19.0dbJust runspeedtest.net which showed download @ 2.72Mbps and upload @ 0.48MbpsThe download speed is less than half of the ISP average.I have great difficulty believing that I am further from an exchange than the majority of sky customers.Where can I go from here or should I look to another ISP?In the good old days when sky was 8 not 20 Mbps I used to regularly get 4000+kbps download - how about putting back the old technology!!3Mb is about average for your line length, your line was probably onGDMT before so mightexplain it being a little quicker before, you could call Sky and get them to manually try GDMTorADSL2 and see which gives more speed.Hi Serpico19, Thanks for your post about your home move, I know how stressful a move can be! We wouldn't be able to suspend your Sky services however if you know the address you will be moving to we can start the process and organise it for the date you require. Any sort of downgrade requires 31 days notice so if you are going to be living with relatives for 5 weeks it probably wouldn't be a huge benefit. When moving home we cancel down the Talk and Broadband service at your old address then re-order for your new address so you won't be charged for when the service isn't active. You can place a Home Move order through your or by contacting the team directly. Thanks,Hi Bonner,I hope your home move goes well for you . I know what it is like and it can be very stressful.Sorry to be the bearer of bad news however when you move house with Sky we do not have the facility to be able to take your number to your new property.However though we will still be able to arrange your home move for you and we will also advise you of your new telephone number before your services go active. There is also a good thing about getting a new number, the people you don't want to have it, you don't have to give it to them .If you would like your home move arranged you can submit this and someone will contact you back to arrange it for you.I hope this helps and let me know how your move goes.Thanks,Cheers, i am looking forward to it, everything should be ok, prob just one worry ive got is that my master socket is in my hallway with no powerpoint nearby, ive read on the forums that that the engineer can run a wire from the socket to the modem, is this normally ok, do i need to do anything.Basically my set up at mo is i have the master socket in my hallway near the front door, i have an 8m wire from it to my modem in the living room behind my tv where all the sockets are, and my pc,ps3 and sky box is wired into the modem from therewill i be able to keep the same setup?Matt+Denchfield wrote:Do you know if this will ever be possible?I would also be useful to manage the content remotely, such as delete items which have been recorded online via Sky Go, Sky + app or web.You will not be able to watch progra,s on your sky box on your ipad but according to various press releases today there is to be an update to the sky+ app on the ipad which will allow you to use your ipad to control your sky box, live pause etc and you will be able to access your box's planner even when watching something via your box.I'm running Sky Go on a Windows PC and a iPad.iPad works fine.Windows 8 PC, using Sky Go via a browser, I'm constantly getting a C:110 error (lost connection to broadband).Mainly been using Firefox, but tried Chrome, IE and Safari and get the same issue. It stops every 10 minutes, after restarting again and again.I noticed it more when I tried to watch this weeks episode of Touch on Sky 1 live. It cut out 5 fives before i gave up. Just watched Finding Nemo on a movie channel (live) and again, cutting out every 10 minutes. But it has happened with on demand movies and the catch up Sopranos.My PC is connected to the broadband router wired (ethernet cable), wireless is disabled on the PC. Broadband is running at 26mb minimum (DS) 12mb (US). Broadband is BT Infinity Unlimited.Had niggly issues with Sky Go on my W8 PC on and off .... I dare not even go 'Fullscreen' with Sky Go as it turns off my PC (no shut down process, turns the power off)Never any problems with BBC iPlayer using the same browsers.So whatever it is ... Windows 8, Silverlight or Sky Go, its getting annoying and hope it gets rectified.I don't expect a reply, just been on hold with the IT Dept for 10 minutes and no help. Just FYI for those with the same issue ... you are not alone!hello slaypol..Iam sure we can help rectify this for you.if your in a small flat and having problems then your suffering from wireless interference, most likely from your neighbours wireless networks and other devices... what you can do is use a program called inSSIDer(see my signature below for link) which shows you all the wireless networks your laptop can see/detect from the bedroom, you can see which channels (1-13) are being used by neighbours routers etc, you'll see from the graph on the 2.4Ghz Tab that each channel used is actually '5 channels' wide, choose a channel number that means yours wont overlap into another, so its on its own... if there are no other networks then something else is causing it and simply try a different channel...but best moving up like so 1, 5, 9, 13 first as these channels dont overlap each other and cover the entire available spectrumanyway, for a more in depth read on it and advice on other things you can try such as Powerline Adpaters or Wireless Repeaters see the IMPROVE MY WIFI link in my signature below.Hi . Try thisHi,For single feed operation, the satellite feed cable must be in Dish 1 InputAs far as I know, youcan only record the same channel you are watching.to check for single feed mode,1. Press Services2. Press 0 0 1 Select. This will enter the hidden menu. Be careful what you alter in this menu as it can delete all your recordings and stop you viewing sky.3. In the setup tab, you should see Single Feed Mode at the bottom.To change the settings4. Press the down arrow button until you get to Single Feed Mode.5. Press Right to toggle between Off and On6. Press Green to save your required settingAll so you have to turn sky anytime on to through the services option too .We are 712 dwellings on a 7 year old estate near City Airport.Sky is the best supplier of TV because of the great HD etc and we have the infrastructure for this.Internet is a different thing though as the best speed is around 1Meg download speed regardless of package. So I have all services but am still limited to only 1Meg for example.This is due to the distance of the estate from the Albert Dock exchange.What pressure can Sky bring to bear to sort this out? Surely if Sky were to provide FTTC then a proper service could be provided assuming that no extra charge is made.At the moment Virgin are on the estate pushing their terrible stuff and can offer good broadband speeds.Come on Sky. Step up and sort this out for us PLEASE!Hi VoltsYes I can get it printing on my laptop (Windows 8) via WiFi. As soon as I switch my laptop and printer off for the day the next time I start them up I can no longer print via WiFi!Epson advised me to remove the printer from the device list and add it again.I've also downloaded EpsonNet. If I recall there was something they asked me to dry about DCHP (or similar) settings. I didn't have a clue what that was but followed the link and tried that.Nothing has worked though.As previously advised when I initially set up the printer on my old (Windows 7) laptop I ran the installation CD and everything worked first time. I didn't have to change any settings etc.I originally thought that there was a compatability issue with Windows 8 but Epson assured me this is not the case.I've looked on a few different forums and there are some other posts with exactly the same as I'm experiencing with different Windows versions.My printer BTW prints perfectly via the USB cable and I have no issues whatever with that. As I use my laptop mainly downstairs and have my small home office upstairs it made sense to get a WiFi printer.If you can help I'll buy you a pint or 3 (providing you're in Bristol ;-) )Hi VoltsYes I can get it printing on my laptop (Windows 8) via WiFi. As soon as I switch my laptop and printer off for the day the next time I start them up I can no longer print via WiFi!Epson advised me to remove the printer from the device list and add it again.I've also downloaded EpsonNet. If I recall there was something they asked me to dry about DCHP (or similar) settings. I didn't have a clue what that was but followed the link and tried that.Nothing has worked though.As previously advised when I initially set up the printer on my old (Windows 7) laptop I ran the installation CD and everything worked first time. I didn't have to change any settings etc.I originally thought that there was a compatability issue with Windows 8 but Epson assured me this is not the case.I've looked on a few different forums and there are some other posts with exactly the same as I'm experiencing with different Windows versions.My printer BTW prints perfectly via the USB cable and I have no issues whatever with that. As I use my laptop mainly downstairs and have my small home office upstairs it made sense to get a WiFi printer.If you can help I'll buy you a pint or 3 (providing you're in Bristol ;-) )HiJSG1983,You seem to be on the Sky Connect broadband service.Your connected at 8mbps which is the maximum downstream sync rate for the Sky Connect service. Your adsl stats also seem fine to me. So it looks like your being effected by the Fair usage and traffic management policy and/or congestion on the IPStream BT Wholesale network at your local exchange.Here is some information on the Sky Connect broadband product. (See below)Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.Also I have sent you a PM -CheersHey guys, just want someone in the know to have a look at me mams broadband stats just to see if everything looks ok. She's not having any problems, just want to know if it's as fast as it can be. I have noticed the noise level seems very low compared to everyone elses stats I've seen on here, does that effect anything?Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER3174470105178444000110:34:31Up19737397896697401240822:07:31Up87675255737833290151568243822:07:09ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin6136kbps796kbps43.5dB25.5dB2.8dB12.8dBdazzawhit3 wrote:..and wifi is enabled & serving clients on both Sky hubs? (Even though, only the one connected to the BTO modem - Sky Hub 1 - has DHCP enabled?)Yes thats correct wifi enabled on both hubs and DCHP is enabled only on hub 1 connected to the BTO modem but dont forget when you disable DCHP you will also need to allocate an ip address to your other hubs otherwise they will have the same ip adress as your router and they will clash, once changed then reboot hubs and just connect everything uphi all, i currently have sky tv, but its coming to an end in feb 2011, i,m in 2 minds of getting broadband unlimited now but i,m wanting to cancel my sky tv package in feb, can i still get broadband unlimited now and still cancel my tv package in feb? i,ve heard you can now get broadband with sky as a standalone without the need to subscribe to tv packages is this true, and if so can i add broadband to my tv package now and still be able to cancel in feb my tv package but still get to keep my broadband unlimited package, ? i know if i cancel tv package i will pay an extra ?2.50 a month,thanks in advanceGood Morning ellfogarty, A massive welcome to our community and thanks for making your first post. I am with you on this one as there isn't a day that goes by where I don't watch Sky Sports News at some point, mainly down to Natalie Sawyer and football news of course Your on the Sky Help Forum so I am not going to waste my time with the other lot as if you want the full Sky Sports package, then we are the place to be. If you don't currently have Sky TV then you can see the latest Sky TV bundles at our. Let me know how you are getting on or if you have any other questions. Cheers,Same problem."Please could you cancel the subscription from 23rd May as requested? I am abroad and therefore cannot make and receive phonecalls for this matter. If there is any additional information that you require, you can ask me by email. This email address is the one linked to the account and seeing as there was no requirement to speak to me directly over the phone when setting up the account, I see no reason why this has suddenly become a requirement now that I am trying to cancel it.Please note that have the right to cancel the service at any point and informed you of my intentions along with a months notice, therefore hold no responsibility over the telephone line or any charges from 23rd May.I have also cancelled the direct debit to coincide with the stopping of the service.You have a record of this correspondence (KMM17693918I15977L0KM)and there has been no attempt to contact me by email.I do not wish to have either my time wasted with this, and if this is not resolved and I have to continue writing pointless emails reiterating the same facts, I will be seeking legal assistance."I have never known or encountered such poor customer service & lack of common sense, intellect & help/assistance!Some moron came up with the idea that before they can unsubscribe from the service, it is mandatory for the customers to listen to some amazing offer that they would receive if they stayed with Sky. Wasting time.Hey flyingfraudster, Thanks for sending your post in to us. I'm sorry to see that you've had a bit of a time with it so far, unfortunately we are unable to process any cancellations via the Forum so we would have to advise you to get back inwith Sky to get this processed. I understand that this will be a bit difficult as you're currently outside the UK and i can appreciate that this would cost you a little extra to make the call but you can ask the advisor to call you straight back so that you don't incur anymoreunnecessary charges. Thanks,"Live chat" is not a cancellation/downgrade option according to Sky's terms & conditions afc+chick+83, and agents have apparently told other customers that they can't process downgrades or cancellations, even though the help article suggests differently.Valid methods are: YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky.....Responses to emails can take up to 10 days.However, Sky often respond to downgrade/cancellation notices not made by phone by replying that they require telephone contact.They often cite "data protection" as the reason. Note that the information you are required to provide is name, address, post code and customer number .If you've met the terms & conditions and areexperiencing difficulties exercising your rights, then you should refer to the Quote:We aim to respond to your complaint and agree a resolution within 10 days. .....If your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme.I have been trying to cancel my account on the phone with the cancellation department....apparently they do not have the power to cancel your contract you need to speak with customer relations?!?We are looking to cancel our contract 2months early as we cannot do a home move for the following reasons...**the new house currently has a sky package and landline already so to move ours it will cost ?29 to move the phone line and take 14 to 28 days without any services??So the only option we have is to cancel the contract early and pay the end of the contract without using the services.During each of our 4 conversations will different employees within sky we have been told a different story from each so not helpful to call atall and the website isn't much better every time you go to cancel it comes up with the same page, all of which DO NOT TELL YOU HOW TO CANCEL SKY.I have now emailed every possible email address found on GOOGLE to cancel the contract as SKY DO NOT PROVIDE YOU WITH ANY!!! to advise we are cancelling the contract, the direct debit and paying the two months to cancel the services with immediate effect.Hello to FREEVIEW plus!! and more nights at the pub watching Sky Sports!!Hi,In somewhat more than two weeks we are moving to a new house (yay!). And we have only broadband plus The FAQ says that this requires a 10 day notice (before we place an order at the new place). That's fine and pretty self-explanatory. But does that also mean, that the contract gets terminated straigtaway and the day I submit the notice I lose my connection or is ot going to be still up and running for a couple of days (if yes, can you tell - for how long).Thanks in advance for your help!ChristianI want to cancel my broadband and telephone so i emailed Skyto cancel but apart from an automated reply i have heard nothing. I would ring but my telephone line has never worked whilst with Sky and i am not holding the line listening tomusac to commit suicide to on my mobile. What ashoddy way to treat a customer of 10years plus, How am i supposed to arrange new Broadband with BT or restructure my financesif i don't know when my subscription ends, but why should Sky care as long as the money is coming in, what aterrible customer service it isHi tootie25, It's great to read that you have had your Sky package for as long and I hope that you have enjoyed the services you have been provided with. If you were to cancel your subscription and chose to re-join within 12 months at the same property, we would re-activate your cancelled account. If you were to do this after 12 months, then a new account would be set up. I hope that I have been able to answer your questions. If not, or if you have any further questions or queries, then please reply to my post. ThanksHi navstu,This has been repeatedly raised with Sky. See The terms & conditions (tv) state:.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky......Please let us know how you get on.If a cancellation notice meets the requirements of the terms & conditions, then the notice period should be effective from that date, in my opinion, even if there are occasions where Sky find the need to delay its processing whilst they seek telephone contact.The common explanation for demanding subsequent telephone contact has been "data protection". However, the Information Commissioner's' Office stated to me, that a business needs to ensure that their policies and procedures are "made clear to their customers in their terms and conditions" and there is no requirement in the terms & conditions that a cancellation must be completed by telephone.The external body that you can raise a complaint with is Ombudsman Services: Communications. The details are in theIf your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme. ....There have been regular complaints on the forum about difficulties exercising cancellation rights- see for example, my own attempts to raise the matter with Sky in There are 4 methods (tv) that constitute valid notice of cancellation, according to Sky's terms & conditions:....YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky.....Including name, address, post code and customer number in any messages is important, as Sky often find the need to demand telephone contact (to which they do not have an unqualified right) before they will process a cancellation, for "data protection reasons", and this is the information that the terms & conditions state is required.There may be occasions where something in correspondence genuinely needs clarifying, but otherwise the terms & conditions to which both parties should comply are unambiguous, in my view.Hi beckybear24, It's good to know that you are happy with your Sky and your are just looking to save a few pennies. If you are looking to cancel your services you can do this giving 31 days notice via one of the following ways: If you are looking to save a little money but still get great value where a paid TV subscription is concerned perhaps you could look into stripping back some of your package? Save money and keep Sky, could be a win win? What do you think? Have a look over the see if you can hold on to your Sky a little longer. If you find another package you would like you can also use the above details to make the request which will also take 31 days to change. I hope to hear from you soon.Hello Nagendra+Sunku,Unfortunately, you appear to be amongst a significant number of customers who have been mis-informed by Sky about your cancellation rights.You have the right, according to Sky's terms & conditions, to cancel a contract early. Furthermore, Sky have published an article that advises the applicable termination charges for each service:Your reason for cancelling early is immaterial. Sky are obliged by their own terms & conditions to process it!Further information and advice about how to ensure that Sky acknowledge your rights of early cancellation, therefore charging you the correct compensatory charge for early termination, are available in the following threads:I would recommend that you use a method of contact- email/"Help Requests" via My Sky or letter, which enables you to maintain clear evidence (screenshots, recorded delivery letter etc.) that you gave cancellation notice to Sky, and refer them to their terms & conditions and online article.reposting from another (less appropriate) thread in the hope I'll get a response!Re: New Quidco cashback offer for existing customer upgrade to Sky Fibre[Edited]?10-07-201309:30 PM- edited?10-07-201309:44 PMwell, I eventually rang Sky after I'd ordered Talktalk fibre and decided to cancel Sky TV.They offered me a what I thought was good deal to stay - ?46 a month for 6 months then ?56 which would include TV entertainment extra plus plus 40Mb fibre and anytime calls plus free line rental, free installation and router. Looking at some of the other offers people say they've got on here, it's not even that good an offer.So I called Talktalk and cancelled my order with them and called Sky back. The second person I spoke to said they could still do the deal but couldn't process it as the request by Talktalk to takeover my line was still present. Fair enough. I called back the next day, again I could have the same offer, but there was some other problem with the system so they couldn't proceed. Somebody called back the next day asking me to call, which I did. Again, they couldn't proceed any further but they would update me. I was called yesterday afternoon a message was left saying they'd call again at night, but nobody did.Anyway, I called again tonight and was told I could no longer had the offer (that 4 other people had said was ok) and that it wasn't possible to get in touch with one of the previous agents to ask them to call me. I ended up asking the agent to leave a note for someone to call me, but the only way they could see the note was if they looked into the account to chase it up. I find it pretty hard to believe that Sky can't email their colleagues.So pretty annoyed, I'm going to give them tomorrow to call back and then if not just cancel. Anybody got any advice?HiI have had this very issue which I have since solved and gained access to On Demand services so I will spare you the detail of a wasted one hour phone call to Sky yesterday afternoon who denied any knowledge of the use of MAC addresses printed on the underside of their wireless connectors and packaging !It would certainly appear that the printed MAC addresses are invariably wrong but only by 1 or 2 characters (of a total of 12 hexidecimal characters ie consisting of 0-9's, A-F's). First things first, identify the seemingly incorrect MAC address - it appears as a 12 character string above a barcode with another number and barcode immediately below it.Temporarily turn off your access control list in the software used by your router supplier (eg NETGEAR) and check for additional wireless stations - notably with a remarkably similiar MAC address to that identified above. Add this correct MAC address to your access control list and then turn on access control again. Forget the incorrectly printed one !This worked for me, so good luck and I would be interested to hear how you get on.Hi, I have a subscription with 3 IRL. When I am at home in ROI, I can connect to skygo over 3G and over my WIFI connection. When I cross the border and I am in a non wifi zone, I turn on Data roaming in order to connect to 3 UK network. When I try to open a channel, I get a warning - It is not possible to connect to SKYGO whilst roaming. When I am in a wifi zone across the border and I try to open a channel, I get the same issue " It is not possible to connect to skygo whilst roaming ". Note i can connect to other services like Netflix, FilmOn regardless of location.. I was lead to believe that Skygo worked within ROI and NI and UK, didnt realise that the app was so restrictive to prevent you from using the app when you were not in your primary location.OkSo i bought my dad a replacement wireless router from ebay, as his was useless, and sky wanted to charge for a new one, SO I got the Sagemcom new one 2504N, I thought it would be a simple case of swopping over routers, but this doens't work. It connects as I have the network key etc, but then says I have no network connection. The router came with no instructions, I was a bit daft really and did not think about this. I have rebooted laptop and reset the router. What do I need to do please? I have no idea how to get this to work, It was supposed to improve his connection ;o(ThanksDebbieHi ebanks, It's great to speak to one of our Sky Email users I'm sorry to read that you seem to be having some trouble when signing in to your email accounts. Can you try resetting your password by going to thisand clicking on the forgot password link, as this will cause all of our systems to synchronise which should in turn allow you access once again. If you are using a mail client, we would ask you to delete the email account you have been having some trouble with and set it up again, as if doing so for the very first time, using the steps laid out. If you can reply to my post to let us know if this helps at all. ThanksHi Thanks could you try the following please. Close the internet browser. Click the hard drive on the desktop (HDD). Select Library, then Internet Plug-ins. Locate the Silverlight plugin. Select Move to Trash or drag it to the Trash bin. To delete the PlayReady folder: Click the hard drive on the desktop (HDD). Select Library, then Application Support. Select Microsoft folder Locate the PlayReady folder. Select Move to Trash or drag it to the Trash bin. Empty Trash to complete. To install Microsoft Silverlight: Go to and sign in. Select Live TV and choose an item to view. When prompted, click on Install/Update. Once the Silverlight site has loaded, press the Click to Install button. If the option to run the program appears, choose Run. If the option to Run does not display, save the file and open it once the file has finished downloading. Once the application is running, click Continue until you get to the terms and conditions. Once you have read and agreed to the terms and conditions, click Continue. Select the Hard disk location you wish to save the file to and click Continue. Click Install. Let us know how you get on please. ThanksGood Morning jameel+Al-banaa. Thank you for taking the time to post your issue on the Sky Help Forum. I was however, sorry to read your not able to view your Sky Bill on line via your My Sky account. Can I ask you to try to access your My Sky via the red button on your Sky remote control and let me know if you are able to access the details of your account that way? To view your bill on your TV screen using our interactive service all you need to do is press interactive on your Sky remote control. When the interactive menu comes us use the up/down buttons to select the Sky Customer Services and press select. Follow the instructions on your TV screen to select View My Bill, entering your viewing card PIN when prompted. I look forward to your reply. Kind RegardsI'm repeating this post as it appears that some things on here are ignored whilst other new requests for help are actioned straight away!I subscribed to Sky Sports on Sunday. The channels are available on my tv and through sky go on my iPhone. On my iPad the sky sport app won't let me access the channels other than sky news and F1. If I check my subscription details from within the app it shows sky sports to be included so why can't I view them via the app?I'm not currently accessing sky sports app on any other device!Starting to get really <Removed> off now. two days since I raised this as an issue, I've had one response from SKY which was 18 hours ago and didn't tell me to do anything I hadn't already tried. To add insult to injury the Sky Sport app has been updated to provide an "Ashes Event Centre" which I can't access becase I am "not entitleds to enter the companion"!!!!!I've just added ?21 a month to my bill so I can watch the ashes using all the supposed means available to me - sort it out Sky!BNy the way you guys were quick enough to telephone me and try to sell me MUFC TV within hours of me adding sky sports, it would be nice if you were as quick to provide support once you have my money!Edit: Removed Inappropriate Languagea) Are sky lying to the country and as such committing fraud?no at no point do they say they will provide IPv6, and no running IPv6 does not mean they are restricting internet. You could also ask why are you sites not provide ipv4 access my sites provide both.b) If not when are sky planning to give their customers full Internet access?see above pointc) How does Skys legal department feel about being taken to the regulators when it has been proven they are already in breach of the of the code of practice they have signed?good luck at least you make them laugh at no point does it state they have to provide ipv6 accessd) Does Sky believe they can remedy this before their customers start taking them to ADR?see above point no where does sky state ipv6 accesse) In what way is there no urgent need to support IPv6?the internet not going to stop working tomorrow or next year if IPv6 is not being run by everyone therefore not urgent we are long long way from ipv6 being a requirment. I would love if they could be agreedment that everything would transfer to ipv6 over the next two years ending in ipv4 being dropped There some major benefits I am looking forward to but I expect we will still be waiting for a long time as not just UK ISP but all ISP don't see the need yet. ALso if we dropped ipv4 it would get rid of 1/2 the problem of ipv6 as supporting both is where the problem comes in. f) How much does yourself or even most of sky know about IPv6?Chance are more than you as this is my feild, if you want to know what sky and the other isp think (which if u had done your research would be aware of) check this linkIm an irish customer who wants to add the FTA version of channel 4 to my sky plus hd box but it wont add.11126 polarization: V symbol rate 22.0 fec: 2/3 and 8pskI input the above data and it states no signal found. Then when i try to view other channels it says no signal. A reboot the box fixes the resultant signal loss so thats not an issue. The issue im raising is why cant i manually tune in ch4 hd? Is it a incompatibility in the firmware when it comes to this particular channel and its 8PSK?I noticed that bbc hd and bbc one hd were added to the irish epg which removes the issue of manually installing them since they changed over to dvb-s2 and started using 23000 symbol rate and an 8/9 fec altho they use the standard QPSK.Can sky give us Roi customers a work around for this please or a proper fix please?When you join Sky broadband you are issued a username which is on your activation date letterif you still have that, this is your primary username and this is needed to have full control to yourservices in mysky, to add secondary accounts you have to be signedinto the primary account first.Was it yourself that created yours and your wifes secondary usernames?, if so you would of neededto login with the primary username and password.If your unsure what that primary username is, I think you can login in with your current username go tomy sky and verify the ac to allow you to view your bills etc, that may allow you to register for anytime+failing that call Sky and find out what your primary username is on your ac.Hi littlesaint, Thanks for your reply. I have just checked our status page and I can see that there was a problem with episode 3. The information I have is as follows:Episodes 1 and 2 are available to rent at ?1.50 Epsiode 4 is currently free Episode 3 in missing We cannot keep all content available indefinitely and it does really depend on contractual obligations between Sky and Our content providers. I would advise that you keep abreast of updates on where you can check scheduling and suggest titles that you would like to see. I hope this is useful. Best regards,Good Evening Wagster, A big welcome to our community and thanks for making your first post. I have had a dig around and can see that your Marks & Spencer branded TV is also manufactured by Cello, which is a make of TV listed in our online remote control code checker. Can I ask you to search this database with your TV make, model number and Sky remote version number (on the removable cover or inside the battery compartment) and try the suggested codes and follow these. I can't guarantee that these codes will work and I hope you appreciate we don't have every TV make and model number within our database. Let me know how you get on. Cheers,Hi,Even though your local exchange maybe accepting orders for Fibre broadband it does't mean everyone can get it.To be able to get Fibre broadband your green telephone street cabinet will also need to be upgraded to a new FTTC Street Cabinet. Not all of these street cabinets in an exchange area are upgraded.Also to enable Sky to allow customers to buy Sky Fibre Broadband in an exchange which has been (FTTC/H) ready Sky will need to buy access to Openreach's Fibre network and install new fibre equipment as well.Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:? Your phone line may be connected directly to the telephone exchange and not to a local street cabinet -(Exchange Only Line [EO] )? Your line may be too far from the local street cabinet to have a stable FTTC broadband service such asSky Fibre Broadbandservice.? Your local street cabinet may not be suitable for fibre optic cables.? We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.? Your home may not be suitable for fibre optic cables.? Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).Some Steps to see if Sky Fibre is available to you:1)Is Your Exchange upgraded and accepting orders for Fibre broadband (FTTC or FTTP/H)? You can check the Openreach's Fibre network map to see if your exchange is ready.When entering your postcode into this map and you see a yellow pin at your postcode this means that there is a delay in upgrading your street cabinet.If your not sure which exchange your on, you can check by entering your address into theor by entering your address on the.I ask this as FTTC (Fibre to the Cabinet) and FTTP/H (Fibre to the Premises/Home) is currently only available to certain exchange areas.2)Do you know if fibre based broadband is available to your area/address? You can check by check by entering your address into the.I ask this as even though your Exchange maybe ready and accepting orders, your stet cabinet may have not been upgraded to a new FTTC cabinet, or that your on a Exchange Only Line which would mean that you can't currently get FTTC broadband like SKY Fibre Broadband.3) Has Sky installed their Fibre broadband equipment and have bought access to Openreach's fibre network in your exchange? You can check this by going toand try adding the sky fibre broadband package into your basket. It will then tell you if Sky Fibre Broadband is available at your address/number.You can keep checking theandfor upto date information as these are updated regularly.The Openreach When and Where website is:Hope that helps,Well I have to say I don't think I have ever received such poor customer service from any company before. Unbelievable. One of the reasons I left BT was for this exact reason, now Sky are even worse. Seriously guys, sort your staff out!I ask specifically to be put through to the new media department, they say they will, I get transferred, go through the whole story again and then find out I'm not speaking to the new media department at all!!And needless to say.....the problem still hasn't been sorted!Oh....and then they tell me I'm on a bad line that keeps breaking up, is it a mobile?! Erm no! It's the new phone line SKY have just provided me with!I have also just purchased a Samsung Galaxy Tab 2 and I am annoyed that I cannot get Sky go on it.I pay alot of money for my sky package and I feel that Sky are not looking after their customers.If BBC can offer BBC I player, then why can't Sky offer Sky Go to all their paying customers and not discriminate against android users.Perhaps, it is time for a petition to be started, to let Sky know how collectively dissatisfied a significant group of their customers feel.Many, like me will seriously consider whether Sky's indifference to its customers, means that it deserves to maintain them.I am having the same problem I have just got the Samsung Galaxy Note 10.1 with one of my main aims to have Sky Go installed and running on it for when im working away. But I am getting the same message that Sky Go wont run on my brand new quad core maxed memory Tablet SOOOOOOO frustrating.After a small bit of digging around I found this On the Sky website So there is hope it just seems they want to make sure its stable before progressing. So I hope it helps....Android OS v4.0: "Ice Cream Sandwich"We are working hard to ensure we can support new versions ofthe Android operating system, including the new"Ice Cream Sandwich" (v4.0). At present Sky Go is supported onthe most commonly used and latest Android operating systems2.2 and 2.3.We aim to launch Sky Go on Android OS v4.0 as soon as possibleonce it has been rigorously tested, to ensure you will get thebest possible Sky Go experience. We will provide furtherupdates once testing has been completed.Please note that if existing Sky Go users with Android OSv2.2 or 2.3 choose to upgrade to v4.0 they will not be ableto stream content through the Sky Go app until the operatingsystem can be fully supported. In order to ensure that ourrights contracts are fully upheld we are also unable to supportany Android devices that have been rooted.Well said Nick in this matter sky seems to have taken their eye off the ball. Your post along with mine both above shows communication has been made, as someone who works away a lot it was ease and covieence more then anything for myself. And with the tablet technology where it is I bit the bullett and thought I would watch on something bigger then my iPhone but this tablet issue Is a major over site on sky's behalf tablet trending being as it is lets hope the android market gets the focus it deserves as most focus always fall to the apple route.I was on ice cream sandwich Os now on Jelly bean am I always going 2 fall one step in front like ginger bread as I don't want to roll back my software or firmware.I should start by pointing out I'll be looking for a new 10" tablet to replace my ailing Advent Vega soon, so the Samsung Tab range are certainly in my sights.So, I'm in no way defending Sky here as I agree with the sentiments regarding lack of tablet support, but I think the reasons why Nexus 7 support came sooner are quite obvious.Firstly, it runs "pure" Android. This makes it simpler to develop the app for it.Secondly the Nexus 7 has no HDMI capability, which we all know is a pet hate of Sky's. Again, this simplifies the development process since there's no need to mess around disabling it.Thirdly, sheer numbers and popularity. We all know the Galaxy Tab range has sold well, but I suspect the Nexus 7 has sold as many, if not more, than all the Tabs put together in the comparitively short time it's been out.Now like I've said, I still don't believe these reasons are actually necessarily correct, but I suspect these would be Sky's reasons based on their previous comments and stance on these matters.Fully agree that Android tablet support needs to come sooner rather than later though. Sky's continued perceived bias towards fruit based products is clear, just watch Sky News or Sky Sports. They all have iPads. This needs to change.Ugh I'm stuck in a very annoying loop and tearing my hair out with it.I have logged in with my skyid which it accepted fine. Found that I needed a more up to date version of silverlight than I can get on the laptop (it's pretty old and doesn't meet the OS requirements), so switched to the desktop instead which I then got the latest silverlight on. Got to skysports.com/formula1/racecontrol ok, and presented with a button to launch race control.4 browsers laters (IE, FF, Safari and Chrome) and the button still does nothing.I can't even guess what the issue could be, especially as the chrome and safari are fresh installs, and I've checked that all 4 browsers do not have anything silly like pop up windows being blocked.Obviously I wanted to try this out tonight with P1 and P2 to get the hang of it and to see if it is something I want to have open at the same time as Qualy and the race.I must be either missing something totally and stupidly obvious, or there's something a bit amiss going on.If anyone has any ideas, suggestions, maybe a direct link to the page after the launch race control button, then I would really appreciate it.Cheers allOh, and if more details about my system are needed, just ask and I'll dig out the versions of everything on here.Please add me to the list..Just had my ipad replaced by Apple - I didn't know you had to sign out of the Sky Sports app before I handed over the old ipad. But then, why would I? I didn't have to do it for any of the other many apps I'm now using on the new one.All other Sky apps seem to be working ok. When I try to open the Sky Sports app I get the "iOS device limit reached" message. Sometimes it asks me to reset - I press that then it tells me my login details are wrong (they aren't). Other times I don't even get the reset option.I have reset my devices via my PC. I have uninstalled the app, powered down, reinstalled, logged out / in of other Sky apps and tried all of the other BS 'turn it off and on again' tech advice.Please send me the famous 'private message' so this mess can be fixed.With thanks.I'm also unable to log into the sky sports app as it says I do not have a sky sports subscription when I do.I've just had a frustrating "live chat" , Highlights of which are:xxxx:Stu, do you subscribe to Sports package?You:Yes, I do. I have the Sports HD packxxxx:Stu, if you are a Sky TV customer then why are you using Sky Sports app.xxxx:It's mostly for non Sky TV customers.xxxx:Sky TV customers use Sky Go app for watching Sky TV.You:but the error I am getting is "Free access to this application is for Sky customers with a sky sports subscription"xxxx:No, it is chargeable even Sky TV customers.xxxx:Also it has very limited features and will show only highlights.You:but the sky sports news app is news articles mainly not video. I have been using it fine on my skyplayer account on my Xbox before I took out a "proper" Sky package..xxxx:Stu, Sky Sports News app has been replaced by sky Sports app for iPad.xxxx:It's completely a different application which shows only highlights.xxxx:You need to purchase it from iTunes and you need to create new Sky iD for that.xxxx:Stu, you want to watch Sports on your iPad.xxxx:Right?You:No. I want to be able to view the sports news articles that are on the app (which I can see behind the username/password box)xxxx:I am afraid it's not free even for Sky TV customers.xxxx:We have already raise this issue to higher authorities to make the amendments on web site.You:Well they will also need to change the app then as it is very very misleadingxxxx:It's not misleading.xxxx:Sky Sports News app has been replaced by Sky Sports app.xxxx:It is just chargeable and shows only highlights.So according to this agent, The sky sports app (even though I have used it previously when I had a skyplayer account on my xbox, and could log into the app on my ipad, and could read news articles etc) only plays highlights and is not free even to sky tv customers, even though the app says it is... Please can someone help?I have tried uninstalling the app, rebooting my ipad, reinstalling the app, but still doesnt work. I can log into all other sky go things fine, just not the sports one.I have the same problem and have been trying to resolve it for months since upgrading my iPad. I can use all other SKY apps without any issues, but when I try to use skysports app, i am asked to sign it, I do so with the same credentials as all other apps, it then tells me that i have reached the maximum number of devices and gives me the option to reset, i select reset and it tells me that the credentials are wrong. I have tried uninstalling and restarting etc.Please can you advise ASAP as it hasbeen going on for some months and despite previous posts, I am yet to receive a reply.Please add me to the list..Just had my ipad replaced by Apple - I didn't know you had to sign out of the Sky Sports app before I handed over the old ipad. But then, why would I? I didn't have to do it for any of the other many apps I'm now using on the new one.All other Sky apps seem to be working ok. When I try to open the Sky Sports app I get the "iOS device limit reached" message. Sometimes it asks me to reset - I press that then it tells me my login details are wrong (they aren't). Other times I don't even get the reset option.I have reset my devices via my PC. I have uninstalled the app, powered down, reinstalled, logged out / in of other Sky apps and tried all of the other BS 'turn it off and on again' tech advice.Please send me the famous 'private message' so this mess can be fixed.With thanks.Windows Live Mail will not download or receive emails for my account. I get the messageUnable to send or receive messages for the Sky (xxxx) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.Server: 'pop.tools.sky.com'Windows Live Mail Error ID: 0x800CCC0FProtocol: POP3Port: 995Secure(SSL): YesThis has only happened in the last 3 days - before that there were no problems and no settings for the account have been changed.I can view the emails ok on the sky/yahoo website, but have several accounts, so prefer to have everything in one place.Email for other family members is coming through fine, so it's not an antivirus/firewall problem.Hello Damien89. Thanks for the post today. Sorry to read you’re having problems with your recording feature of your box. It seems to me that the agent has not added on the Sky+ part of your subscription and the box is acting like one of the old non recording Sky boxes. What I would like to arrange is to have one of our team look into this further and they will send a Private Message shortly requesting more details which will enable them to access your account and reinstate the Sky+ subscription. Let us know how you get on. Kind RegardsHi LondonCustomer, Nothing worse when you have been waiting for your Internet access to be back up and running to find you are having problems especially when it has just went active so I will try my best to get this sorted quickly for you. As you have just activated your Sky Broadband it is more likely to be a wireless set up issue so the following will be good to try as it gives you a guide to how it should be set up and there is also another to help troubleshooting what could be causing the issue. Please give the links a try and let me know how you get on especially if they have not helped. CheersHi Shaz.fox, It's great to speak to another one of our Sky Email users and hopefully we can get to the bottom of this for you. As mentioned above, can you make sure that you are trying to set up the email account using the steps laid out? It may be worth deleting your email account from the mail client you are using and setting this up as if doing so for the very first time using the steps supplied. If you continue to have this problem, although you state your password and username are beingenteredcorrectly, can you tryresetingyour password, as this will cause our systems to synchronise and hopefully allow you to set this up. If you can give this a try and let us know how you get on by replying to my post. Thankst happens when you try to send via Outlook and Andriod ?Are you settings correct ?Have you tried this as you can get logged into webmail:Login to your Sky Yahoo Email account online via a computer and when you are click on your name at the top right and select account info. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again after a few minutes.If it does not work after doing this try deleting the sky account in your email client and then re-adding it again.I have downloaded the sky go desktop on my laptop. (not mac). i downloaded it using mozilla firefox browser. the app downloaded but will not let me sign in. i can sign into My Sky but not the desktop app. i get this message which says that i have to right click on it to enable silverlight when watching offline. i have done this but the same message keeps coming up all the time. i have also restarted my laptop but still to no avail. really frustrating. would be grateful for some help as twice speaking on live chat to sky team has not helped.Friday 12th July decided to go into demand and watch Skyfall.I press play and hey presto the Audio Description is on!I decided though not to worry I will to watch Dynamo which I recorded from Thursday and again the AD is on!I'm getting a bit fed up of this happening if i'm honest.It happened last year and Sky couldn't sort the problem out.For clarity I have done the following:1) pressed the help button and checked AD wasn't switched on - it wasn't2) turnd the sky box off at the mains, left it for a few minutes and switched it back on - again no difference3) went through the 'Reboot' process - again no differenceBefor you ask it's a sky+HD box - model number - R006.058.60.00PWhat is the problem and how do I fix it?Hi Chris,Oh dear Still sticking with Internet ExplorerIf you’re successfully connected to the Internet but cannot view any webpages in Internet Explorer, use one of the following troubleshooting procedure, as appropriate for your operating system.Delete your browser historyInternet Explorer 8, Internet Explorer 9, or Internet Explorer 10Follow the steps listed to delete the browsing history for Internet Explorer1. Start Internet Explorer.2. Press Alt to show the menu bar.3. On theToolsmenu, clickInternet options.4. UnderBrowsing history, clickDelete.5. Select all the check boxes, and then tap or clickDelete.6. Tap or clickExit, and then restart Internet Explorer.Disable add-ons in Internet ExplorerSeveral add-ons are pre-installed in Internet Explorer, but many come from the Internet. Add-ons usually require that you give your permission before they're installed on your computer. However, some might be installed without your knowledge. This can happen if the add-on was part of another program that you installed.1. Open Internet Explorer.2. Click the Tools button, and then click Manage add-ons.3. Under Show, click All add-ons.4. Click an add-on, and then click Disable.5. Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.6. Restart Internet Explorer.Reset Internet ExplorerInternet Explorer 8, Internet Explorer 9, or Internet Explorer 10To reset Internet Explorer settings to the default setting, follow these steps:1. Start Internet Explorer, clickTools, and then clickInternet Options.2. Click theAdvancedtab, and then clickReset.3. In theInternet Explorer Default Settingsdialog box, clickReset.4. In theReset Internet ExplorerSettings dialog box, clickReset.5. ClickCloseand then clickOK twice.6. Exit and then restart Internet Explorer. The changes take effect the next time that you open Internet Explorer.Check whether a third-party service or program is conflicting with Internet ExplorerTo determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:1. ClickStart, type msconfig in the search box, and then click the displayed System Configuration icon.2. Click theServicestab and check the box besideHide all Microsoft services, and then clickDisable all.3. Next, click theStartuptab.4. ClickDisable allin the bottom right and then clickOK.You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.The connection worksIf the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:1. ClickStart, type msconfig in theSearch programs and filesbox, and then clickmsconfigin theProgramslist2. Click theServicestab and check the box besideHide all Microsoft services.3. Select half of the listed items, and then clickOK.4. Restart the computer, and then test Internet Explorer.5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.The connection still does not workIf the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:1. ClickStart, type msconfig in theSearch programs and filesbox, and then clickmsconfigin theProgramslist.2. In theSystem Configurationdialog box, click theServicestab. Enable all items.3. Click theStartuptab, enable all the programs, and then clickOK.4. Restart the computer.Restore your PC to an earlier point in timeIf you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.To restore your PC using System RestoreOpen System Restore by clicking theStart buttonIn the search box, typeSystem Restore, and then, in the list of results, clickSystem Restore.If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Let me know if thishas helpedyou at all.Whenever I try to watch any video content on any Sky websites, I am always getting the following error message:We're sorry, this video can only be viewed from within the UK and Ireland.I live in North Wales and I have Sky Fibre. I am connected to my router by LAN, not wi-fi.I've tried with & without all the following: proxy connection, VPN connection, alternate DNS settings, different internet browsers, disabling my firewall, and all permutations therein, but all to no avail.I have also borrowed a friends laptop to check if my computer may have been the problem, but it replicates exactly, whether by LAN or wi-fi connection.The problem seemingly only affects Sky websites. SkyGo on my computer is fine as are any other UK based websites I have tried such as bbc.co.uk, itv.com, channel4.com, channel5.com, etc, and all other forms of internet streaming.If I attempt to watch via my mobile phone provider there is no problem whatsoever, whcih suggests the problem is with my broadband fibre connection.This is very frustrating, and as a Sky Fibre customer, I would expect Sky websites to work without any issue whatsoever.Can you please give this matter your prompt attention?RegardsI was watching the Walking Dead series 2 this morning on my iPad. Tried to carry on watching this afternoon and it says "you'll need to be a Sky TV customer with entertainment extra package to watch this content."I am both a Sky TV customer and I have the entertainment extra package and there's apparently still 6 days left to view it. So what's going on? If I was allowed to watch this morning shouldn't I still have access?I got up to episode 8 but have tried watching other episodes from both season 1 and 2 and it always says the same thing.How can this be fixed? Is it an app glitch? I'd appreciate a fast response due to the time restriction on the content available.UPDATE: Started working again for no apparent reason.Any update on this? We were enticed away from UPC with the promise of a wonderful service including "catching up on all your favourite programmes that you missed" Now we can't get the soaps or anything like that as we don't have "catch up" in IrelandIrish programmes are already using the Sky platform for viewing live TV so why not the catchup? We would like what was advertised and is freely available from UPC. i.e. RTE player and TV3 player for starters.Am thinking of cancelling and eating humble pie with UPC and going back to them.Any update on this? We were enticed away from UPC with the promise of a wonderful service including "catching up on all your favourite programmes that you missed" Now we can't get the soaps or anything like that as we don't have "catch up" in IrelandIrish programmes are already using the Sky platform for viewing live TV so why not the catchup? We would like what was advertised and is freely available from UPC. i.e. RTE player and TV3 player for starters.Am thinking of cancelling and eating humble pie with UPC and going back to them.Hi,Thanks for all of your suggestions on new features and improvements to the Sky+ app, please keep them coming.A new version of the Sky+ Android app is now available at Google Play.V4.0 now offers the ability to browse On Demand listings and download programmes straight to your Sky+HD box when your device is connected to the same broadband network.There is also a brand new search feature.With the enhanced Search it’s now even easier to find the TV or movie you want, whether you know the actor, channel, sports team or even part of the title just start typing it in and suggestions will appear. It will search all of the TV Guide and the full On Demand listings.We are always looking at ways to improve the Sky+ app, so please provide feedback on the latest version and continue to let us know what you would like to see in the future.Thanks,Sky+App TeamHello, I'm having a very odd problem with catch up tv. My sky+ can see all the catch up services and their available content but when I press select to play something nothing happens. The sky+ box is connected via a wired connection to my sky router. My sky broadband is showing 5+Mb download speed and nothing else is generally using the connection.The really odd bit is if I connect my xbox 360 to the same connection as the sky+ box (i.e. I move the network cable from one to the other) it quite happily streams from bbc iplayer.The sky+ box used to stream ok, when iplayer first appeared it was fine, it's developed this odd behavior sometime since then. Btw, the hard drive isn't full, and yes I've rebooted it and the router, replaced filters cables etc. The behavior I've described happens on all the catch up services.Any thoughts welcome and appreciated.I have Sky + HD and a standard box in the bedroom on multiroom but for some reason on the standard box I cannot receive CBS Action or Sony TV. When I click on CBS Action a message appears instantly saying there is no satellite signal. and the same thing happens when I click on Sony TV. What is intriguing is if I click on Sony + 1 The channel appears. I have to record the programmes on CBS Action on my Sky + box. Whether there are any more channels I cannot watch I don't know.Does anybody have any ideas why this is happening or should I ring up the technical help line.I know that it's frustrating, and sometimes inconvenient, to have to use an alternate email address Yve+in+London, I can clarify why this is the case We request a second, non-Sky, email address for security reasons. This would include such things as password resets if required. In regards to the email address you are using, you could create an alternate personal email address with an email supplier that can be uses as the second email address on your My Sky account to avoid having to use your work email address. Like I say, I do appreciate that this can cause an inconvenience, however there is no plans to change this because of the fact it is a security measure. If you need anything else at all, please feel free to give me a shout and I'd be happy to help. Thanks,Hi Malcolm, to be honest, I am very disappointed with the small amount of HD material on anytime+. If you go through 'ALL' movies, there are very few in HD, & most of the ones in HD are boosted old movies from 50's. I was also keen to watch 'An Idiot Abroad' in the box set section, until I found out that this is not in HD either, even though it was in HD when originally broadcast. I am considering cancelling my recent broadband upgrade, telephone package & landline with sky, and getting a broadband dongle from 3 Mobile instead, with such little HD content on anytime+, I cant see me using it.Another 'faux pas' by sky, do sky not understand that most people want to watch HD material these days, they introduce anytime+, which has the opportunity to be great, then ruin it.I have been trying for the past two days, to change my payment method, either online through My Sky or interactive services, since Friday night. Every time I try, it says the request cannot be completed at this time and to try later (or words to that effect).It is not always convenient for me to call through to Sky, especially if I have to sit on hold, so I choose the above mentioned methods.I'd like to know what is going on, because I'm getting very frustrated. I see Sky have changed the appearance of interactive services, so am wondering if there are any glitches and what will be done to correct this?I'm having the same problem too, I used to have my main account with 2 computers registered and 2 sub accounts with a device or two added and sadly they cannot do this anymore? these sub-accounts were only created to use things like the Sky Go for iPhone/android and for 2 of my sons xbox's.Now it seems they cannot even use the app because of this stupid 2 devices limit. Sky are lagging behind so hard in streaming services. as much as its "free" I am paying for 2 sky+HD boxes and most of the channels so when you offer a free service that is great, but then when you go about changing things and removing my devices for no reason then I get annoyed.I don't even use sky that much so I may consider just cancelling my subscription and move to freeview as the boxes are a load of junk anyway, worse hardware that my toaster.These guys seriously need to catch up with netflix and the like. UNLIMITED Devices with 2 working at any one time is MUCH better rather than this terrible removing 1 device and adding 1 a month rubbish.I'm having the same problem too, I used to have my main account with 2 computers registered and 2 sub accounts with a device or two added and sadly they cannot do this anymore? these sub-accounts were only created to use things like the Sky Go for iPhone/android and for 2 of my sons xbox's.Now it seems they cannot even use the app because of this stupid 2 devices limit. Sky are lagging behind so hard in streaming services. as much as its "free" I am paying for 2 sky+HD boxes and most of the channels so when you offer a free service that is great, but then when you go about changing things and removing my devices for no reason then I get annoyed.I don't even use sky that much so I may consider just cancelling my subscription and move to freeview as the boxes are a load of junk anyway, worse hardware that my toaster.These guys seriously need to catch up with netflix and the like. UNLIMITED Devices with 2 working at any one time is MUCH better rather than this terrible removing 1 device and adding 1 a month rubbish.I've had Sky at my current address for around 4 years. It was set up by my girlfriend at the time and we've since broken up. I've tried on several occasions to get the account details changed over to my name but I've been told this is "impossible". I've been split from my ex now for more than two years and have been paying the contract by direct debit from an account in my name. I'm the only person registered as living at the address the Sky contract is signed to. I have no contact with my ex and don't want to and have no contact details for her. In my last phone call I had with a customer service advisor I was told my only option was to cancel the direct debit and wait for the Sky to be cut off before taking out a new contract in my name. Surely there must be a less extreme way? I'm currently registered as a secondary user on the account.Hi there Isadora73, Thank you for your post and welcome to the forum To enable me to assist you further with the reset of your password, can you confirm if you are ammending your password as you have forgotten the password for your Sky iD? Generally if you have forgotten your password you can click on forgotten password to reset it. This will present you with some security questions to which, you would have set upon the creation of your Sky iD. Look forward to hearing from you so i may be able to advise further Thanks againHiRe: e moseleyGeneral question, I am possibly moving house again,and hope Sky will be supplied there. The area is Rugeley Staffordshire.Is it possible to reduce my package to what it was before just the basic sky package. My son pays for the broadband and extra item, under my account. However I do not need the extra and my Son when he moves into his own home will carry on the sky package. Can we do that? split it or suspend the broadband etc until he can re-set it up again.Thank you,.with regardsEileen MoseleyOK so I did what you said and it reappeared so I then logged in to the app using my Sky ID and password so I can use remote record feature when out and about and when I closed and reopened the app it disappeared again so it looks like the fault only appears after I login to the app. Please advise as I have never had any issues like this until recently. The only thing I have changed in the last few weeks is my TV package from Sky Entertainment extra + HD pack to the new Sky Entertainment Extra +. I wonder if this could be linked to the issue?Hi Ellis51773, This is an unusual problem especially if it is just affecting not just you but your neighbour and father that lives a distance away. Normally if it was a transponder issue there would be some sort of error code and more customers would be complaining so we need to check to see if there could be something else in the property that has caused this, like your dish moving. To be able to help further can you please try the following steps for to make sure there is nothing stopping the signal as well as checking this as electrical devices could be causing issues. If you have any problems with the steps or you are not sure of anything just let me know. ThanksIt could be problem with the cabling. I had a problem the other week where I was losing the low band channels. I could watch a low band channel OK without a problem if I was recording another low band channel at the same time.I checked the cabling and found the connections to the LNB on the dish were lose. Tightenedthem up and haven't had a problem since.What I think was happening is the high band 22 kHz select signal the box was sending down one cable was being picked up on the other cable due to the bad connections.This is why doing the record test and tying the other box will help you know if it's the box or the cabling / LNB.Yesterday I noticed that my direct debit to Sky was about ?20 more than I expected. This is because I've been charged ?19.95 for a boxing match I didn't order. This was 'ordered' when we were in the middle of a 2 week holiday in France. My husband rang Sky and they refused to refund us, saying that it was ordered via the Internet.I then had an online chat with a Sky representative who said it had been ordered via the remote but did eventually agree to credit my account with ?19.95.<br><br>The only explanation he could offer was that someone who knows the PIN number for the remote had ordered it but as I explained, it's only me and my husband in our house (no children, no one else has keys) and we were both on holiday when the match was ordered.<br><br>How can this possibly have happened? Obviously my concern is that it could happen again. I don't suppose Sky will refund us if it happens again!I have recieved a letter from my previous provider, Orange, stating I need to pay for the past 2 months bill. Upon phoning their customer service team I am told that my account has not been closed and they have not been informed that I was transfering. An early missive from Sky stated "We have already contacted your existing provider on your behalf so you don't need to do anything else.". This lead me to believe that I did not need to contact Orange.Not only are they charging me for the past 2 months, dispite my not using their service, they also want to charge me an additional fee for the line being taken improperly by Sky, something I have no control of.I then spoke to the Sky team, who can provide no evidence that they HAVE contacted my previous provider, and no evidence that they did not take the line improperly, leading me to believe that Sky are in the wrong.My question is how have other people dealt with this problem?Can Sky prove that they have done everything they were meant to do?If not, how are they going to pay for the bill that has been racked up due to their incompetance?Kind RegardsI've just had Sky Fibre installed and the speed is great but...My Cisco VPN client cannot connect to my work network.There's only one thread relating to this on this forum (that i can find) but there must be many users out there still using a Cisco VPN client.I can't see that the new router should effect things. Surely the IP packets arrive at the router and get forwarded or not, and there is no reason for them not to be forwarded.Router is an SR101, firmware1.15i.2202.R.Has anybody got any ideas or suggestions please?Hi just wondering if someone can help.I have just had an online chat about my bill. Basically I have an outstanding balance which must be cleared by the 10th of this month, however I am unable to do so as I don't get paid until the 12th. I explained to the advisor the situation, and was advised the following: Make a part payment to get the amount below ?24 (which I just did a few minutes ago with a ?5 payment), then enter my direct debit details to ensure I won't lose my internet connection, as it will take up to 14 days to register. However when I went into the section to enter my DD details, it won't allow me to re-enter my details due to the outstanding amount.Can anyone advise me on what I should do?ThanksHi just wondering if someone can help.I have just had an online chat about my bill. Basically I have an outstanding balance which must be cleared by the 10th of this month, however I am unable to do so as I don't get paid until the 12th. I explained to the advisor the situation, and was advised the following: Make a part payment to get the amount below ?24 (which I just did a few minutes ago with a ?5 payment), then enter my direct debit details to ensure I won't lose my internet connection, as it will take up to 14 days to register. However when I went into the section to enter my DD details, it won't allow me to re-enter my details due to the outstanding amount.Can anyone advise me on what I should do?ThanksHi leegplayer, I can see your frustration and agree there are a lot of other customers that will share the same point of view. It would make sense for Sky to highlight the device change limits a bit more to allow customers to see at first hand if they make any changes it will affect the use of Sky Go for that month so I will gladly pass your feedback on. Sky also now gives you the option to upgrade to that will allow you to add another two devices and download content so this may be worthwhile thinking about. It does incur a charge of ?5 per month but it may be beneficial. Remember is you are not sure of anything just let me know and I will try my best to help. CheersHi,When I tried to register for cloud wifiI was informed that I didn't have Broadband Unlimited on my account. I definitely do have this, and It was showing on my account last time I looked a month or so ago.However when I logged into my account this weekend,for whatever reason Broadband unlimited (or any other Broadband package for that matter) has disappeared. I am still connected and my sky router is working fine.I am still in my "Free" months period. So would this have any bearing on the disappearance from my account. But it was showing before.DaveHi,When I tried to register for cloud wifiI was informed that I didn't have Broadband Unlimited on my account. I definitely do have this, and It was showing on my account last time I looked a month or so ago.However when I logged into my account this weekend,for whatever reason Broadband unlimited (or any other Broadband package for that matter) has disappeared. I am still connected and my sky router is working fine.I am still in my "Free" months period. So would this have any bearing on the disappearance from my account. But it was showing before.DaveHi Tinyseahorse1,Further to David's post, I have have tried further to see if there is another way in finding this code for you however the link that was supplied will give you the most up to date list of codes available and this site is updated on a regular basis.Last year, in this thread I have posted an explanation about how theTV manufacturers are unable to supply remote control codes for our own accessories, please do read this to find out more information.So we can assist further, when you put your TV details into our website and tried the suggested codes - did you click the submit button after the "it did not work" radio button for each code, as this will have generated an additional 6 codes to try (3 per page).If not, could you try these additional codes and let us know how you get on.Thanks,I own and occupy a new build apartment constructed by Berkeley Homes.I have been told by the developer that there is a Sky Communal System and further there is a prewired loop allowing what is shown through the Sky Box on the main television to also be shown on the televisions in other rooms that are plugged into the TV point.The Sky Box is up and running perfectly. RF 2 Output is switched on. There is a cable plugged into the RF 2 Output socket on the back of the box and then into the Return socket on the wall.A second TV is in the bedroom. There is a cable running from RF Input on the TV to the TV point.I have set the TV to analogue and run the auto tune, but it does not pick up the sky feed. I have tried changing the output channel without success.I have connected the second TV directly to the box to ensure it is not a fault in the cable and the sky feed is picked up correctly through the second TV.My parents also have an apartment in the block. I have gone through the same process without success.Can anyone please tell me what I might be missing?ThanksElaynaSky have become increasingly frustraing to deal with over recent years in my opinion.I spoke with a member of the team last weekend and finished the phone call feeling incredibly annoyed about the service given in return for the large amounts of money paid. It seems that all customers are taken for granted.I have submitted my complaint on line as i was told i had to because the complaints department will not take incoming calls, however have received nothing despite my automated email claiming that each communication is looked into personally within 24 hours.Strangely enough after voicing my displeasure as well i did not get the opportunity to respond to a customer survey which normally follows most contact with Sky. It all seems rather convenient to me. But then that would also be like the way that my Sky boxes tend to stop working within a month after the warranty runs out with alarming regularity.Does anyone have any tips for actually engaging with Sky to get something done/any response to queries?Hello! Hope January is treating you well When the Sky Help Forum community was first createdwe could never in our wildest dreams have expected to see it grow as fast as it has and more importantly, for our members to engage as much as you do. We of course love this, however it has meant that our ranking system is now out of date and no longer provides accurate ranks according to support experience and knowledge base.We've taken on boardfeedback from members about theranks, and concernsover how easy or difficult itisfor members to reach certain ranks and we want to start an open discussionto seewhat you'd like to see change to improve the system, makingit fairer, easier to understand and more engaging.Now at this pointit should be noted that ifany changes are madeto the ranking systemthiswould cause a re-set to everyone's rank. So much sothatmanymemberswould drop down the ranks and some, due to their qualityofcontributions would move up. The positive side to any change is that it wouldbetter represent members?? knowledge base and therefore present a truer picture of rank status to the community and in particular new members.We'd like to hear more about your thoughts on the above and on anything else with ranks that you might want to raise such as colours, the use of images etc.Please note we will not reveal all the ranks we have nor will we reveal the complex calculations for each rank. However, here are some of the suggestions we've had so far for rank titles:RookieJust graduatedGraduateMasterExpertBoffinWizardWe look forward to hearing your feedback and thoughtsThanksSaraP.S. I've called shotgun on "warrior princess"HiApart from being assured by VJ on Wednesday that he was looking into my complaint I have heard nothing. This started back in April 2013 when I attempted to cancel my broadband service due to continuous slow connection over a number of months. One of your colleagues convinced me to stay and move to fibre optic - as a goodwill gesture he knocked some money off my bill and told me he was giving me access to the full 'on demand' service including the movies even though I do not have the movie channel - i did check this and he he assured me he was able to give me access - I assume your calls are recorded so this can be checked if necessary.I was told I needed to purchase a wireless connector. I have bought one and ordered a second as a present for a family member - this also caused a problem, but this has been rectified. However, when we have connected and accessed the on demand we do not have access to the movies as I was promised. I called on Wednesday and VJ advised me that I had been given incorrect information and that all he could offer me was half price movies for 3 months. This is not acceptable to me - i have already paid 21.95 for a connector and now SKY want me to pay more??? All I want is what was originally promised to me please. VJ said he was looking into it and would call me back - I have heard nothing - I called back in twice on Wednesday, once to be cut off after being put on hold for nearly 15 mins and the next colleague told me I would have to put my complaint in writing for it to be dealt with. Not sure this is in line with your complaints policy.I work in customer services, so I appreciate mistakes happen, but I do not think me ending up having to pay more money each month to SKY to access what I was given to resolve a previous issue a very fair and reasonable outcome. Do you?And to repeat my original question in my first post - how do I get this matter escalated to someone who will take ownership of it ?ThanksEmma,I appreciate that this is largely out of your hands, but the advertising is misleading. In June lastyear, your corportate information page stated that Sky had10,654,000 customers, of which10,308,000 were classed as TV customers. Not all these customers are eligible for the tickets,so lets be kind and say that 5000000 are. You have stated that 20000 tickets are made availableeach month, which in reality means that only 10000 customers can get one pair of tickets eachmonth. As a percentage, this meants that 0.002% of your customers can avail themselves of thisreward each month.I would also point out that while the tickets have to be spread across the whole country, Skycustomers who don't live in England/Central Scotland, seem to come off even worse.Forexample, in the last month, I have only seen tickets for one film availble for Belfast, and onein Dublin the last month.So I guess my question is, how does this match up with Sky's slogan "Believe in Better"?I think someone should raise a complaint with the Advertising Standards Agency.Regards,DarrenGary, I appreciate your response regarding this problem. Sky Forum have contacted me and are looking into this. I do agree that this has to be proven in a court of law however having received 3 confirmations of a requirement to have the service installed and a specific message telling me "Don't forget to be at home on 10/12/2012 between 8am-1pm. An engineer will visit to install your Broadband" on 09/12 ... YESTERDAY! ...and a previous on 6/12 saying "The Engineer appointment for your Sky Broadband is 10/12/2012 between 8am-1pm...."I believe this is asking me to commit to changing my normal activities, which I have done in good faith and have suffered a financial consequential loss as I will not be able to get the time/financial compensation for the work back to carry out the activities that I have cancelled during this time had I known that the service would not have been installed and didnt need to be there....Yes, there will potentially be a second appointment and I am awaiting that to be communicated to me now, so as you rightly point out that will be a consequential loss as it will be the second appointment... and more time off...Happy to agree to disagree and we'll see where it goes.... Will keep the forum updated.Kind RegardshI nothappy999We have identical problems I have two no shows 18/12/12 & 4/01/13, I had all the same promises/confirmations, booked 2 days off, the second caused annoyance at work. I even phoned Sky to confirm the second appointment the day before installation to make sure everything was OK.After the second no show I cancelled the order and am doing all I can to cancel Sky altogether to get back to Virgin.It is so frustrating dealing with a company that does not appear to care. Note, I have found that Sky ignore all emails unless you mention financial compensation.If you do find any way out of Sky I would very interested in how it is acheived.Hi there Michelle+and+Paul, Thank you for your post although i am sorry to hear that you have experienced issues giving cause to make a complaint. With our online complaint form it can take up to 10 days for a response to be provided as per our complaints handling process so i would expect that you should receive an update/response next week. Unfortunately we do not have a specific email address that you can contact to escalate your case other than via our online form. I can appreciate that this time line is frustrating particularly if you had received the automated response to advise 24 hours and for that i do apologise. However, if we can assist with your complaint in any way via the forum please do repost to advise of the issue you are experiencing ThankyouThis is my first ever post to a Sky forum and my first ever complaint to Sky.I have tried to post this as a new post but I am not given the option, I can only select REPLYI have been a so called 'valued' sky customer for many years, but due to events today that are made clear below, I am contemplating closing all my Sky services (phone, broadband, Sky+ HD and multiroom) if my issues are not investigated in a timely manner.I have two children, my son aged 5 and my daughter aged 7. They both have special educational and medical needs, with my youngest being severely mentally disabled. I heavily rely on my Sky land lineas a means of communicating with their doctors, consultants, schools, specialist services and local authority transport. Besides those mentioned, the phone line is my lifeline and a means ofcontacting the outside world as sometimes I am confined to the house when caring for my son, especially when he is ill and unable to go to school (which I might add has been the case thisweek).At 13:30 today, I tried to make an important phone call and to my horror I realised that my phone line had been deactivated! This is a devastating blow, as mobile phones do not work in my houseand it would not be safe to leave my son unattended if I had to walk out into the street or garden to make a phone call, especially as it has been pouring down with rain today. Not having a working phone line actuallyput me in a very awkward and dangerous situation.I called Sky customer services only to be told that I was overdue in paying a bill and that my account had been deactivated due to high call volumes. Accounts can be deactivated when there are high call volumes to prevent fraudulent activity.I stated that I had not received any notification in the post to inform me of this, otherwise I would have rectified this oversight immediately. I was informed that Sky no longer send postal chasers but now use "the new way forward" in using emailfor such matters. I was not informed of this and would not have been looking out for such emails among all the junk email that I seem to receive directly from Sky and their associated partners.The customer services representative stated that there was an outstanding amount of ?160 but due to the system being down, she was unable to give me a breakdown of how this amount was made up. Sheoffered to call me back later in the day but due to the urgency of this, I explained that this could not be left until later. Again she said that her hands were tied.I called again 14:45 and spoke to another representative. She explained that the bill was made up of ?110 which related to the previous period and ?50 which was not actually due as it was for thenext period due to be paid on the 1st Nov. As the ?50 relates to the November bill I was informed that I need only pay ?110 to bring the account up to date which would allow Sky to reactivate myaccount with immediate effect.At 18:30 this evening I tried to make an important phone call in connection to my son, only to find that the line was still down! I found this extremely upsetting as it seemed as if nothing I hadsaid had been taken on board and I had just been fobbed off.I calmly asked to speak to a manager, only to be told that there was nobody that I could speak to and that if I wanted re connection then I must pay the additional ?50, no explanation was givenas to why this was the case, especially when I was earlier told otherwise. I objected and persisted that I would like to speak to a senior member of staff only to be put on hold for what seemed like an age.When the representative eventually returned to the phone they said a manager was now sitting next to them and that they had discussed the situation with them. I thought that this was possibly a breakthroughand I ask to speak to them only to be told "I am dealing with this call, there has been a genuine mistake in that you were misinformed when you phoned earlier,there is nothing we can do, I am afraid that you mustrectify the situation in paying the additional ?50". I was dumbstruck. It really sounded as if the lady that I was talking to was either reading from a script or simply repeating what the manager wassaying to her (if there was anyone actually sitting with her at all?)I asked the question "what should I do if I need to make an emergency phone call"? Only to receive a sarcastic reply, "dial 999". This is not what I meant.I asked again to speak to a senior member of staff, this time in a more demanding tone as I felt that it was the responsibility of a supervisor or manager to speak with a customer if an error had beenmade at their end, if a call centre operative did not have the authority to rectify an issue or a call had been handled incorrectly. Again I was told that this was not possible as the senior member of staff wasrefusing to take the call and that senior members of staff do not communicate with the general public. Ultimately I would not be connected to anyone else. I found this totally unacceptable.I called the cancellation department in dispare and spoke to a member of staff who seemed more human and did not have the patronising tone that I was receiving from the customer service team.He explained that I had been misinformed when I had called at 14:45 and the reason that I was being asked to pay the addition ?50 was because the account had been deactivated. He agreed thatthe ?50 did relate to the next bill and would not have been due, but when an account has been deactivated for some reason the next bill amount has to be paid in advance before reconnection could be established.I explained the whole situation and he agreed that unfortunately there was nothing he could do and that his hands were tied. He was sympathetic and did suggest that I made a complaint in the formof a letter and that I should contact the ombudsman but there was no guarantee that this would achieve any results as this was sky policy.I do not work as I am a carer for my son and need to be available at all times in case I am needed. I operate on a very limited income. The additional ?50 had not been budgeted for so I have had to pay itfrom my sons Disability living allowance which is meant for his needs only such as transportation, clothing etc. and not for paying utility bills.So, the full ?160 has now been paid but it could take a further 24 hours to regain connection, I am in absolute dispare and dismay! I believe that this should be classed as exceptional circumstancesbut I guess that Sky disagree.Do I really want to stay with Sky if this is the way in which they treat their customers?Can someone please help in forwarding this post the the internal CSR team and/or management so that I don??t need to deal with an outsourced call centre somewhere full of people that have no power to actuallyassist customers.Many thanks in advanceAbigailHI Emma, I can confirm that I had tried your step by step work around on several occasions with no success as stated in previous post. Delete Sky Go app Press settings Scroll to Safari Clear history Clear cookies Scroll to advanced Press remove website data Press Safari at the top left Press settings Press Wi-Fi On the customers home wifi network press on arrow on the right Press renew lease Press Wi-Fi Press settings Turn Airplane mode on Press and hold power button Slide to power OFF Power on again Before you can install Apps and use the Internet connection you will need to turn OFF the Airplane mode to do this,Press settings-slide Airplane Mode to OFF Reinstall Sky Go Sign in again Then received the same error message "CONCURRENCY You must be signed in to view this video" I then installed other Sky apps (Sky Movies, Sky Sport, Sky News etc...) to see if I would experience the same issue when viewing live TV. I opened each app and tested live viewing with success. I then opened Sky Go and the problem seemed to have been resolved. Strange.... I can confirm that I am now able to access Sky Go with no issues (so far). Please advise if you require further information. Kind regards Ryan LHi Daragh here again. <br><br>Although it predominatly happens during On Damand. It has timed out for want off a better word , once in live feed. But the whole Go experience has got very glitchy<br>1 no stream available if time passes the hour. <br>2 lots off error alerts now appearing <br>3 app now starts with sky add not last channel<br>4 random crashes<br>5 "channel not available". Have to back up and deselect to get it working , sometimes!<br><br>Can't tell if its the same on iPhone 5. Don't use go on it enough.<br><br>All this since last app updateHi All, Thank you for your patience whilst we investigated this issue further. Our technical team have suggested a further troubleshooting process in an aim to resolve the issues that you are experiencing. If you can attempt these steps and re-post to advise as to whether this has resolved the issue it will ensure that we can help further. If you are a Sky Broadband Customer can you also amend the Wifi settings to forget the Wifi Network : If following the above steps does not resolve the issue please re-post and we will continue to investigate further Thank youHi Adamjjh, Can you try this, kill all apps.-To Do This--Push the home button twice,All the apps that are running will show at the bottom of the screen--Hold down one app until the minus sign is showing-Select the minus sign on all apps to close them down. Delete Sky Go app Press settings Scroll to Safari Clear history Clear cookies Scroll to advanced Press remove website data Press Safari at the top left Press settings Press Wi-Fi On the customers home wifi network press on arrow on the right Press renew lease Press Wi-Fi Press settings Turn Airplane mode on Press and hold power button Slide to power OFF Power on again Before you can install Apps and use the Internet connection you will need to turn OFF the Airplane mode to do this,Press settings-slide Airplane Mode to OFF Reinstall Sky Go Sign in again Let me know if this helps? Thanks,I started to get the concurrency error on my wife's iPad 2 when watching anything, so did the following as suggested:Can you try this, kill all apps.-To Do This--Push the home button twice,All the apps that are running will show at the bottom of the screen--Hold down one app until the minus sign is showing-Select the minus sign on all apps to close them down.Delete Sky Go appPress settingsScroll to SafariClear historyClear cookiesScroll to advancedPress remove website dataPress Safari at the top leftPress settingsPress Wi-FiOn the customers home wifi network press on arrow on the rightPress renew leasePress Wi-FiPress settingsTurn Airplane mode onPress and hold power buttonSlide to power OFFPower on againBefore you can install Apps and use the Internet connection you will need to turn OFF the Airplane mode to do this,Press settings-slide Airplane Mode to OFFReinstall Sky GoSign in againSo the concurrency error was gone, but I now have the error code 17 message. So I followed the instructions to do all of the above again, because apparently that solution works for error code 17 as well.Good news is that seems to work, but it is fairly clear that the update to Sky Go to allow for downloads has not been tested properly. Hopefully the developers are working hard to get a stable version of Sky Go out as quickly as possible as all of us currently enjoying Sky Go Extra for free for two months at the moment are going to be less inclined to continue with it at ?5 a month if it keeps falling over.Thanks for taking the time to post and welcome Ryan+L, Can you confirm you have followed all these steps: Can you try this, kill all apps.- To Do This--Push the home button twice,All the apps that are running will show at the bottom of the screen--Hold down one app until the minus sign is showing-Select the minus sign on all apps to close them down. Delete Sky Go app Press settings Scroll to Safari Clear history Clear cookies Scroll to advanced Press remove website data Press Safari at the top left Press settings Press Wi-Fi On the customers home wifi network press on arrow on the right Press renew lease Press Wi-Fi Press settings Turn Airplane mode on Press and hold power button Slide to power OFF Power on again Before you can install Apps and use the Internet connection you will need to turn OFF the Airplane mode to do this,Press settings-slide Airplane Mode to OFF Reinstall Sky Go Sign in again Let me know, Thanks.HI Emma, I can confirm that I had tried your step by step work around on several occasions with no success as stated in previous post. Delete Sky Go app Press settings Scroll to Safari Clear history Clear cookies Scroll to advanced Press remove website data Press Safari at the top left Press settings Press Wi-Fi On the customers home wifi network press on arrow on the right Press renew lease Press Wi-Fi Press settings Turn Airplane mode on Press and hold power button Slide to power OFF Power on again Before you can install Apps and use the Internet connection you will need to turn OFF the Airplane mode to do this,Press settings-slide Airplane Mode to OFF Reinstall Sky Go Sign in again Then received the same error message "CONCURRENCY You must be signed in to view this video" I then installed other Sky apps (Sky Movies, Sky Sport, Sky News etc...) to see if I would experience the same issue when viewing live TV. I opened each app and tested live viewing with success. I then opened Sky Go and the problem seemed to have been resolved. Strange.... I can confirm that I am now able to access Sky Go with no issues (so far). Please advise if you require further information. Kind regards Ryan LIt's got the feel of a scam about this in my opinion.Here's how it works:Send out an email telling people they can get something extra for free.Cobble together a deliberately confusing website that makes the customer call support.When they call, tell them that they misunderstood. Infact you have to pay ?5 a monthmore for this free thing.So what happens. Well perhaps 20% of people are taken in by that and spend the extra ?5, result. Perhaps 60% of the people just say no and take it no further, not bad, its cost you nothing but a little customer resentment. The final 20% complain and take it further. You simply blame poorly trained advisors and give them the extra service.Anyway, still no 3D for me and no response to the complaint I've raisedHi Jamie,Yes, AV senders can be problematic. I tried a couple too and they were useless because of interference from my router. However, I have recently bought an HD sender which works perfectly - but very expensive.Whether or not Sky will be disabling the RF2 power output on Sky boxes I don't know. Personally I think it's unlikely unless there are compelling reasons why it's necessary.However, I do think it's likely that future Sky boxes won't have any RF output at all, for several reasons: i) many new TVs no longer have an analogue tuner (do check if you've bought a new TV!) and are therefore incapable of picking up the signal from a Sky box, ii) it's old technology and produces an average picture at best and only mono sound iii) the current Sky multiroom box already has no RF output which may be an indicator of Sky's thinking.By the way, there have been a number of reports on the forum of the latest Sky boxes having problems with what appears to be failing RF modulators.Yes it is possible to externally power a magic eye by using a DC power inserter, such as .I have read many discussions threads that all appear to reflect a common theme i.e. Sky wireless connector and your router will not connect despite inputting password correctly (ensuring that u/c and l/c characters are carefully keyed in on the remote control - see various forum threads for further detail on this).The symptom of the problem here is that you've followed the Sky instructions and correctly keyed in your password and you can't connect to you router (as evident by only one light being displayed on the Sky wireless connector). If so read on ....The solution here relates to the use of routers that provide an additional level of security over and above the use of a password i.e. the use of an access control list that is managed by software installed on a computer connected to your router and reliant on the use of MAC addresses.This router/access control list software requires you to pre-identify the MAC address of all devices to be attached to your network. It is a pre-requisite that all devices that conform to wi-fi standards have a MAC address - Sky wireless connectors are no different in this regard. Essentially this means that only devices known to the router can be connected, regardless of the use of a password - it prevents neighbours, for instance, from second guessing your password and connecting to your network !! So if your router is connected to other devices in this way e.g. an iPhone or laptop used in the same location you need to know the MAC address of the Sky wireless connector.I therefore suggest the following solution which I discovered and worked for me ....It would certainly appear that printed MAC address labels are invariably printed wrongly, but only by 1 or 2 characters (of a total of 12 hexidecimal characters ie consisting of 0-9's, A-F's). First things first, identify the seemingly incorrect MAC address - it appears as a 12 character string above a barcode with another number and barcode immediately below the Sky wireless connectorTemporarily turn off your access control list in the software used by your router supplier (eg NETGEAR) and check for additional wireless stations - notably with a remarkably similiar MAC address to that identified above. Add this correct MAC address to your access control list and then turn on access control again. Forget the incorrectly printed one !This worked for me, so good luck and I would be interested to hear how you get on.Hi allDoes anyone know if there is a way to get the sky+ app on android to connect to the sky box over 3G? I want to be able to manage my planner when I’m out and about. In a perfect world I could just configure a the sky+ app with the IP address of my home network and pass the relevant ports through the router but I suspect that is not an option.I’ve tried connecting directly to my VPN but the app just complains that WIFI needs to be on and it can’t find the Sky HD box.I understand some people have had some success using VPN tunnels to connect two networks and using the correct multicast settings but all that would do is give me another Wi-Fi hotspot I could connect from. Not much use when I’m somewhere else.My last thought it to use a secondary android device on my home network that I could remote to, and run the sky app on that device. The issues with that are that I haven’t found a suitable remote server \ client and would rather not use another device if possible.I like the sky app just looking for a way to squeeze as much functionality as I can out of it.CheersIt's easy to connect your games console to the internet with Sky Broadband and most modern consoles are compatible with our wireless routers.If you're new to Sky Broadband, read our guide.If you've already set up your wireless router and have an active internet connection choose the link for your console from the list below.When you play online you will be uploading and downloading data, which will contribute to your overall internet usage. If you're not a Sky Broadband Unlimited customer, you may like to keep an eye on your remaining internet allowance using our (you will need your Sky iD).Troubleshooting issues with the wireless connection.If you are finding after connecting your console that the wireless signal isn't great or that your connection is dropping then there are a few steps you can follow to resolve this. to view our Wireless Troubleshooting thread on the forum.Could someone please help on connecting my Sky+, DVD/video recorder & TV together before i go insane !!!It was all working fine but i moved everything to put into new cabinet and have ended up with cables that i have no idea where they go..My TV has 2 scart sockets (Labelled AV1 & AV2) and an HDMI slotSky box with 1 scart socket and HDMI slot (HDMI cable is currently connected to TV fine)DVD/Video has 2 scart sockets(Labelled 1.VCR In& Out/DVD Out2. EuroAV1 Audio/Video)Before moving i was able to watch sky on HDMI fine but to record from Sky to the DVD/Video recorder i set the Recorder to AV2I'm not technically minded so if any help on connection could be in the simplest form i would be much appreciatedMany thanksHey,this thread applies to my laptop as well as my playstation 3, my PS3 is fine at connecting to the internet, problem lies with my ping, my ping is atroshous .. there is my speed test. i pay a lot of money for this service for what ? a faulty issue that not one of the people on the phones can help. I am sorry if i seem a little tempremental but i have a major issue that seems no one has addressed. both are wireless and i understand that can have a effect slighty but 81 ping, 0.54 upload and 1.27 download is to be fair S**T ! please this forum is kind of my last resort, i am no technical genious when it comes to the web..thankson ?05-07-2013 Ayahm wrote:I only have the tv package and no one from sky will get back to me about my query! I would advise that you read the the According to the Code, Sky "aim to respond to your complaint and agree a resolution within 10 days" and in the event that after complaining to Sky you remain dissatisfied:If your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme.While I appreciate the replyI have already 1/ been on the phone to India for 1 hour, 2/been on Live chat and 3/ emailed 3 times, the final outcome is this email from Chris,The Supervisor in the Indian call centre said I quote "you have a problem understanding a simple answer" I am a Fully qualified Network Manager, Prince2 Project manager with 25 yrs experience and he says that to me, nice considering we take the full package plus phone and Broadband!!Please be aware we have been with you for 10yrs plus and this is the extent of your answer below from Chris.Sorry for the delay in replying to your message.I can confirm that the credit has been applied for the over charge and apologise for the issue that you had. No more credit will be applied for this issueWhilst I realise that you may be disappointed with the decision made, I hope that you can appreciate our position on this matter.Kind regardsChrisI decided to connect back to the test socket again, to see if i would suffer any disconnections whilst connected (i had when testing previously back in Jan).When getting home around 1pm yesterday i again got 3 disconnections in the space of 10 minutes.Which if the issue was due to my faceplate surely this shouldnt have happened?I then connected back to my usual connection socket(so i didnt have a wire running from the living room to the hallway)i had a constant connection (approx 22 hours) & then another disconnction this morning.I have been connected for 27 minutes since.So it would seem regardless of what socket i am connected to i am getting various lengths of being connected, but suffering disconnections from each.Have put up with the flutuation in speed for some time but has drawn to a head over the last week, please see below:Jan 1 00:00:07 syslog: BusyBox v1.17.2Jan 1 00:00:18 syslog: Line 0: xDSL G.994 trainingJan 1 00:00:20 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexJan 1 00:00:34 syslog: Line 0: ADSL G.992 startedJan 1 00:00:39 syslog: Line 0: ADSL G.992 channel analysisJan 1 00:00:45 syslog: Line 0: ADSL G.992 message exchangeJan 1 00:00:46 syslog: atm0 - WAN link DOWN.Jan 1 00:00:46 syslog: Line 0: ADSL link downJan 1 00:00:47 syslog: Line 0: xDSL G.994 trainingJan 1 00:01:03 syslog: Line 0: ADSL G.992 startedJan 1 00:01:08 syslog: Line 0: ADSL G.992 channel analysisJan 1 00:01:14 syslog: Line 0: ADSL G.992 message exchangeJan 1 00:01:15 syslog: Line 0: ADSL link up, Bearer 0, us=797, ds=6973Jan 1 00:01:26 syslog: PPP LCP UP.Jan 1 00:01:27 syslog: WAN link UP.Jan 1 00:01:27 syslog: Received valid IP address from server. Connection UP.Our ADSL line is slow, probebly one of the slowest I've ever experienced, your speed check won't even connect and wouldn't matter anyway as I am sure our line is fully contended, any chance you can move us to a part of the D-SLAM that has some breathing room pleaseHi Diane+Ashley, Thank you very much for getting back to us and providing us with the speed estimate for your line. This speed is estimated by looking at a number of factors, such as the length and quality of any internal phone wiring, and primarily the distance the cabling has to run between your property and your telephone exchange. As your speed is only estimated at 0.5mbps, this mean that you must be a fair distance away from the exchange. As a result of this, there is not really anything we can do to increase this speed, as you are already receiving more than we would have estimated. This means that the speed you are receiving seems to be the cause of the constant buffering you seem to be suffering from, however there is not much we can do about this due to the factors explained previously. Any other broadband supplier who would use the same telephone line to provide you with a service would be able to support much the same as we can I'm afraid. Sorry that we cannot be of any further help with this. If you have any other questions or queries then please let us know. ThanksOver the past few days my grandma has been staying over and we wanted to set up Sky for the Xbox in the spare room for her so she didn't have to go down to the kitchen to watch TV. We downloaded the app last Saturday, and it worked fine - right up until Monday night, where it started buffering and watching the channel she wanted (Sky Sports 2, which at this point is now Sky Sport Ashes) was more or less impossible.This has been going on since then, and we've come to no remedy for the problem. I have:1. Lowered the quality of the channels to the lowest possible. (This stopped the app from shutting off with the first error code on the list below, but did not stop the buffering)2. Cleared the system cache (Didn't work)3. Unplugged both the Xbox power supply and my router and then plugged them back in again. (Didn't work)4. Deleted and reinstalled the Sky app. (UPDATE: Didn't work)I have read through the forums and noticed that people are encountering similar issues, but with the On Demand/Catchup system. My error is with Live TV itself. I also noted two error codes, one on Tuesday, and the other yesterday:EC: 1001/C00D/F243EC: 0204/0000/274C (This one may not be accurate, as my father unplugged the router before I could properly note it)Is there any sort of remedy that can be offered other than the previous cutpaste of 'we're looking into it, please hold'?UPDATE: On Demand/Catchup system works perfectly fine. Live TV does not.same again today, still no achknowledgement of issue or anybody from sky looking like they may be doing something about this. Auto renew now stopped as been unable to use the service we are paying for for almost a week now. Same patterns daily and many of us affected. Please stop being useless forum admins you must have your tech teams contact details and be able to find out something or demonstrate that somebody somewhere is doing something to fix the problem we are all experiencing SINCE LAST MONDAY. Whatever you did to your network / live streaming service last monday SCREWED UP. So PLEASE UNDO WHATEVER YOU HAVE DONE SO WE CAN AT LAST WATCH TVHi,For many weeks now I've been suffering from constant disconnects using the Sky fibre service. The link can sometimes stay up for a day but generally it'll disconnect 10-20 times a day with noobvious pattern. The Sky Hub interface shows the ADSL link as being up and OK.The lights on both the Sky Hub and BT ECI Openreach modem indicate that all is fine with thesimple solution being,on almost every occasion, to restart the Sky Hub.Asa resultof Sky's fault rectification serviceI've used two different Sagemcom routers and am now using the Sky Hub. The issue persists. BT have checked the connection inside my house and I'm error free. The only remaining piece of equipment to swap is the BT Openreach modem itself.Is this problem likely to be fixed by a BT Openreach replacement or could something more sinister be to blame?Since last night (when i got in from work at 1am) my interent has bee pretty much off due to constant disconnects.Replaced the filter this morning and ADSL cable did not change anything i also noted that the noise on my upstram and been bouncing around from 0.1db to a massive 102.1db.Also my line attenuation has increased from 38.5db to 40.0db downstream and from 23.3 to 24.3 upstream.CS have performed a line test and that stablised it for about 2 hours but im back to constant drop outs and wildly fluctuatiing noise margins.Quite line test stats no echo and very little noise.Current statsSystem Up Time: 2:35:39Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA468708012557864125533660:02:21Down000002:35:39Up1080210620150044283712:35:19Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin10131kbps787kbps40.0dB24.3dB6.6dB0.1dBYeah even after phoning sky I still have no reuslt, after speaking to the different levels of technical support I have resalised that they do not know anything about the technicial side of computing or networking.I got sick and tired of phoning in the end so I had a 45 minute conversation with someone of their team online about the issue and they memtioning putting my ADSL profile switched from STANDARD/NORMAL to GAMING which would reduce download spead but increase upload and lower ping, I was told I would sacrifice riught 5Mb download which is fine.I phoned technical support to do this and my download speed decreased to 4Mb from 18Mb which was unacceptable so I changed back to normal profile, brought the new sky hub and a new wireless dongle and now i'm ok at the moment, ping is rought 55 - 65 BUT its better than 1000ms which I was getting.HOWEVER even though the ?68 sky hub is supposed to be Wireless N 2.5Ghz the hub I brought has no Wireless N capabilities at all. So the moral of the story is: Sky sucks, i have everything through sky but will change everything at the end of my contract, I have already advised roughly 50 people NOT to choose sky and to switch to BT.For the past month or 2 now my NAT type has been stuck on moderate which is restricting my ability to play online or connect to chat with friends, I am connecting through an ethernet cable for that, also the past month my wireless speeds are dropping like crazy! I stand next to the router and I speed test it and back on the 24th of may it was up at 16meg, which isn't the 37meg speed we were tested but anyway it's gone from that 16 all the way down and I'm only hitting 4's and 5's! Normally these 2 things wouldn't bother me that much but seeing as we pay ?20 just for the Broadband it is an issue! The agent I talked to had no idea about NAT types so I'm hopin someone on here can help me out! Cheers!If the Sky Contact Centres are experiencing high volumes of calls, why don't you let people do everything via the Sky web site?At the moment, you can't cancel services on the web site - you have to call.It seems very wrong to penalise people who can't get through and charge some people for waiting a long time to speak to a call centre agent if they don't have Sky Talk.Is this really the behaviour of a customer focused company? You should make it as easy as possible to do business with you and that includes being able to leave or downgrade services.My phone is dead and I therefore want to phone up to get it going again. The irony is, Sky is my phone provider so I'm between a rock and a hard place. I have looked online and can't find an email address, there isn't onewhich is ridiculous in this day and age. Of course you can't make money out of emails by have customers hanging on for hours waiting for an operator to come free. All at premium rates naturally. I see the other day that Sky's profits are up 50%. Come on someone else, get in the game. With this pathetic commitment to customer service Sky would be so easy to beat.sigh+just+work wrote:Hi, I had this problem a while ago. I'm not a computer expert but asked someone who is and he told me to :Click the start buttonIn the "start search" type this - ipconfig /renewThen - ipconfig /releaseThis should reset your machines IP address and resolve any conflict, give it a minute it should disconnect, then just re-connect and hopefully it works. It did for me.Good luckIt's actually the other way around. You need to /release the connection before you can /renew. This will only work on the machine that is having the conflict. It's also worth doing a ipconfig /flushdns command to flush out the dns cache on the device.Hi Mike,I feel the same way! They are not to my taste but I assume there is a market for them.I do a bit of scheduling/content ingestion to an app that is in beta just now and I mentioned this in a meeting. I think it is true to say these are not Brand defining shows but schedulers are using them in response to demand.But I agree, both Sky 1 & 2 at the same time, not good!Keep your eyes peeled for these shows running now or starting soon:Mad Dogs Series 3, The Borgias Series 3, Hannibal, Dexter Series 8, North America, A League of Their Own, Revolution, Touch, Mad Men Series 6, The Newsroom, House of Lies, A Touch of Cloth, Banshee, JO & Falling Skies Series 3, Chicken, Trollied, Ray Donovan…<edit>forgot to say - you can contact viewer relations on this as well viewerr@bskyb.com.thanksHi LauraMac,At least now I know I won't be able to avoid this happening again.But as I have mentioned, I live alone, and I wasn't even home at the time, so no one could have access to my landline at all between 21 December 2012 to 1 January 2013 (the two calls were made on 28th and 29th December), therefore anyone else using my phone to make phone calls or even access to my flat for my TV is out of the question.I did notice when I came back on 1st January 2013, both my internet and landline were not working. I contacted a Sky agent online on 2nd January, and was told that there was a fault at a BT line at the time, it was fixed on the same night when I finally got a phone call from the engineer.I have concerns if someone I don't know "stole" my line and used it if you get what I mean... and recently my landline has been migrated with Sky instead of BT on 28th Jan, so I don't know if that could contribute to this issue.I 've sent a complaint email last night around 9pm, and I am still waiting for someone to contact me officially to deal with the call costs, ideally would like my money back for calls I didn't make, but I have heard nothing yet...Regards,CelineAfter speaking to SKY Customer Services today (27 Dec 2012 12:36pm), I’m sharing my cancellation thoughts on the SKY forum(May act as a WARNING when, and if, you decide to cancel your SKY subscription)I have being a SKY customer since 3 Dec 2003, never late with payments and in the latter years had been paying months and months in advance, (often 6mths in advance), therefore a reliable profit making SKY customer.As I kept getting lost of signal messages so often, I started to wonder why am I paying for a service I can’t receive? Many of my favourite channels were available intermittingly Very, very, very annoying ! Living in a communal block with a shared ariel on the roof, and others complaining of the same messages, the Landlord insists they have done all they can with position of ariel etc etc Sky says can’t intervene with Landlord decision and SKY needs Landlord’s written permission to pay ?15 to get my own dish for my household and this may solve my household lost of signal problem So with regret I decided to cancel my SKY subscription giving one month’s notice. Sadly SKY customer support team insists that I pay for 1 last day of viewing ( 20 Jan 2013) as outside cancellation notice Oh please!To me, this request definitely demonstrates that SKY views customer value in the form of numbers in a computer database NOT loyaltyandthe final price for me being in SKY's computer database? ?1.71 Yes the price quoted I have to pay by 19 Jan 2013 for my last day of viewing SKY or have ?4.00 added to it "should we need to send you a reminder letter" Appears my request cancellation was actioned on the 20 Dec 2012I requested flipping the cut off switch on the 19 Jan 2013 (billing date) and was advised “No Unable to do so” == Sky, you're cutting me off on 20 Jan 2013 even though requested 19 Jan 2013 What is the real reason why you can't flip the switch 19 Jan 2013?Is it to demonstrate thank you for my customer loyalty or to squeeze the last customer profit out of my subscription?Geezz... In fact, may be paying you ?1.72 and request my 1p refundAccording to my statement i am in credit. But i have been cut off,again.I have not changed my account or added anything.I have however been charged 2-3 times a month with no explanation or reason. Can someone expliain this to me?As i have been billed for the next 3 months i should not of been cut off,nor should i owe any money. I would therfore assume that Sky is robbing me,seeing as how the amount i SHOULD pay (that which was agreed upon at the start of my contract) is ?55 per month. but i am being charged ?78.89 per month (upto 3 times per month).i am not satisfied with the level of sercive that i receive from Sky. I Would like this matter to resolved asap or i will start legal action.Paul,Does your camera have DDNS service settings built into the firmware (like Jynxy's cameras)?If so, you can set up a DNS hostname with your choice of free service provider and then put those settings into the camera, do a bit of port forward setting in the router and hey preston!If not, you're stuck for now with DynDNS. Until quite recently, it was possible to get a free account by signing up for the 14 day trial of the Pro service and then cancelling it before the end of the 14 days. But I think that loophole is now closed.I am referring to the Sky All Mail post which says to email them one at a timeThat other link involves downloading messages to Outlook or similar which I do not want to do - I already suffered the hellish nightmare of 10,000 messages coming in already.My problems are1) Sky failed to inform that Gmail settings re: POP3 were not copied over so I have lost Inbox items from 3rd-16th April that I thought were archived on Yahoo - please recover these2) Sky failed to inform that Sent Items were not stored online and I have deleted local copies - please restore these3) I would like to take the whole Sky Gmail account and merge it into a new Gmail account so I can carry on how I was without this ridiculous Yahoo Mail which is quite clearly not as good (e.g. Trash randomly disappears rather than 30 days warning).4) I would like Sky to respond to my calls, emails, private messages with solutions, not referring me to Forums or FAQs that I have already readIf you can help with these please, please do I would really appreciate it Sky update: passed to customer supportNujolForgive me, but the post you made which I replied to was made to the thread concerning the "ALLMAIL" issue. I know your case is in escalation now with the team and they will resolve your specific issue.To assist us in helping you as quickly as possible, please do not make repetitive posts randomly acrossmultiple threads as this only causes confusion and causes extra work for the moderators in removing repetitive posts and/or moving incorrectly posted posts to the correct boards.Thank you for your support in this.Another day on the sky merry go round, where should i start well I ampast being angry as its now such a shambles. I had a visit from the Sky approved engineer this morning to try and resolve why my Brand new DRX895 box crashed he unplugged my old DRX890 box and took input 1 and plugged it into hismeter that was fine, took input 2 plugged that into his meter that was fine. Not even looked at my 2TBBox which was just sitting there. Wait this gets better he then picks up my 2TB Box walks off to his van comes back with another box Plugs that in does theold few clicks of the remote and all back working, but I was working with my DRX890 anyway he goes off I put the kettle on and come back to look at my new shiny2TB Box working and he has only gone and replaced it with a 1TB box and its a refurb full of scratches.So on the phone to the sky approved engineer and they tell me there is nothing they can do sky only give them refurb boxes lets just say we exchanged a few words over the phone, so onto Sky at 5pm until 5.35pmengineer booked for Thursday between 12-5pm to replace Box with a New 2TB Box after being told they only had refurb. So now after all this I will be back to square 1HDCP with box and receiver now that's got to make you laugh.Hi All, I am experiencing this issue on the most recent firmware update.I have only recently purchased a denon 3312 and after applying the updated firmware I now am getting an HDCP error.Prior to using my new amp, the Sky box was plugged direct into my tv.Now my setup is:SKY - Denon 3312 via 1.4a hdmi cableDenon 3312 to tv via supplied SKY hdmi cableI will change the sky cable shortly but need to buy another. The fact though that it worked before the forced firmware update I can't see that this will help.My gear:Panasonic Viera L47E5B - Latest firmwareDenon 3312 - Not sure on firmware, I only bought it 5 days ago - worked fine for 3 then i forces the HDMI update......SKY BOX - R006 .058. 60.00P - 4f31a2Amstrad DRX890-RAny ideas?PS. I posted here as I;ve been discussing with Scubbie on sky user forums."sadly many systems out there don't support it and this typically is where the problem lies"Can you name one system that has HDMI that does not support HDCP?HDCP is baked into the HDMI Transmitter and Receiver chips themselves, and is part of the HDMI specification."where the problem lies" lies is more likely to do with EDID data, this is the information that a device like a flat-panel TV, or an AV processor, or a video processor, or a projector provides to a device like Sky set-top-box or a games console or a computer or whatever source when then connect.This EDID data explains what resolutions, refresh rates and colour-spaces the display can accept and processes.Sky's set-top-boxes ignore EDID data, and assumes a standard set of parameters instead.How can one test this? Get a device where it's possible to edit EDID data, such as a high end video processor or an HDMI development card for your PC, change the EDID data so that it states device cannot accept RGB colourpace and only YPbPr and the Sky stb still outputs RGB, change device settings so that it cannot accept 576p and Skt stb still outputs that.Therefore it's perfectly obvious that the Sky set-top-box ignores EDID data ?? and perhaps one could assume that this is the more likely cause of problems with HDMI handshaking than "many [nameless] systems" not properly supporting HDMI standards (including HDCP).Hi, I have read all your posts & get the idea that you are as fed up as me!Good news I have had a very informative conversation with TDI group & CYP todayTDI group supply A.V. & custom install accessories including high end video & HDMI distribution equipment from CYP, as I have a trade account with both companies I am being sent some kit which should enable me to diagnose exactly what is causing this problem & we expect to be able to resolve it.It dawned on me today that I have numerous similar systems working faultlessly all these systems have one thing in common (more than one screen) I split the HDMI output just after the sky HD boxes to have HD at multiple screens with multiple sources using CYP kit; we may be almost there.I will post my findings.Omnia tandem odi sky!I am just amazed that their isn't more of a dialogue going on. I'm not about to say that Apple clearly have favouritism or a deal with Apple, because if I'm honest, Apple make it very easy to develop apps for their devices, what with them being simplistic crap for the masses.What I do think is that it really doesn't work in Sky's favour that they don't seem to be updating the community quite as regularly as they are probably able to, nor are there any more answers than "wait and see". If each device needs tailoring in the manner that it is claimed, each device will need to have the app tweaked. By this stage they probably know that it is going to work. I highly doubt that many of the Android devices that actually get considered cannot support the app at all and are a dead end. ]Justy giving the community SOMETHING to go by would go a long way.It also doesn't help that the number of larger tablets with support are so minimal. This leads people to automatically assume all sorts, including that they are restricting Skygo for larger devices that are not made by Apple.A monthly update would be nice.Quite frustrated with Sky at the moment due to device change limits.I have got a new PC and rebuilt my Laptop (SSD drive install), so both my devices are no longer valid.I tried and failed to change one device a couple of weeks ago, and thought i'd try and sort it all out today so i can watch the Rugby later.Sky flat blank siad, i'd have to wait till next Month to get the new device on and the MONTH AFTER for the 2nd!!!! This isn't really on.I pay over 100 a month for Sky, and choose it over Virgin, despite CVirgin being cheaper and having better broadband by a country mile, simply for Sky GO. So being able to use it, is a big deal for me.I explained this to the customer service woman but she told me it was FREE.........She wouldn't reset my device list as "its really strict now", i appreciate shes doign what shes told and she was very nice, but some common sense please.RegardsGreat to hear from you on our Forum Severian! I'll clarify our position with Sky Go on you Galaxy Note The particular model that you've purchased is currently not supported with Sky Go at the moment. However we're always working to improve the app so that it can be supported on more devices such as the model of Galaxy Note that you're using. As yet, we don't have information on when this will be. I appreciate that this is frustrating as I'm sure you're eager for your sons to be able to view Sky on their tablets, I am too. I hope this information helps clear up where we are in terms of Sky Go at the moment. If you need anything else then please feel free to come back to me and I'll assist further. Thanks,Yes, this is the timeline as best as I can remember:~ one year agoWindows laptopiPod touch 4G~ 6 months agoiPad - can't remember having to unregister either of the preexisting devices so is the limit of 2 devices fairly new?~two months agoTried to watch something on iPad, couldn't because someone in the household had removed the iPad and original iPod touch, in place of a different iPod touch. The laptop remained registered. I then removed both devices to try to get the ipad to work, but in line with the rules I later read, I couldn't add any devices.~one month agoiPod touch added.Now, I should be able to add the ipad but I can't.This is a lot of hassle, I can't help but agree with the previous poster that the ruling of only changing one device per month is a greedy tactic to make people pay for yet another package upgrade. I wouldn't mind the two device limit so much if you could actually switch devices.Yes, this is the timeline as best as I can remember:~ one year agoWindows laptopiPod touch 4G~ 6 months agoiPad - can't remember having to unregister either of the preexisting devices so is the limit of 2 devices fairly new?~two months agoTried to watch something on iPad, couldn't because someone in the household had removed the iPad and original iPod touch, in place of a different iPod touch. The laptop remained registered. I then removed both devices to try to get the ipad to work, but in line with the rules I later read, I couldn't add any devices.~one month agoiPod touch added.Now, I should be able to add the ipad but I can't.This is a lot of hassle, I can't help but agree with the previous poster that the ruling of only changing one device per month is a greedy tactic to make people pay for yet another package upgrade. I wouldn't mind the two device limit so much if you could actually switch devices.You could try posting in the other apps section there's a similar thread or have two separate chat sessions lasting over half hour each last night, the first one said it was fixed naturally it wasn't. From what I gather through the mindless flow chart chit chat they read off the page and don't understand the sky sports tv app doesn't have devices linked to sky go as you would expect (!) and only one device is allowed at a time for normal eligible sky subscribers.I was informed last night it could take 48-72 hours for them to escalate the issue and get back to me despite posting here on the forum Saturday night, again Monday and now today - still nothing. Not customer service I expect paying how much I do a month to put it extremely mildly, after all it would be nice if an advisor here could rectify this since I've asked over four days ago!Dear all, I too created on secondary user on my account and now my sky sports app works great. I must admit though your help, sky have been in contact and been helpful and advised that my original user has been reset, however I do not want to try as I fear that if I sign out I will not be able to sign in either. It would really help if sky configured this app in the same way as the News and Go app as people do change their devices from time to time and would like to use the sports app on the ONE device they want to view on.You could try posting in the other apps section there's a similar thread or have two separate chat sessions lasting over half hour each last night, the first one said it was fixed naturally it wasn't. From what I gather through the mindless flow chart chit chat they read off the page and don't understand the sky sports tv app doesn't have devices linked to sky go as you would expect (!) and only one device is allowed at a time for normal eligible sky subscribers.I was informed last night it could take 48-72 hours for them to escalate the issue and get back to me despite posting here on the forum Saturday night, again Monday and now today - still nothing. Not customer service I expect paying how much I do a month to put it extremely mildly, after all it would be nice if an advisor here could rectify this since I've asked over four days ago!I have the same problem as well , all other sky apps work on my new ipad , but the sky sports app says device limit reached , the only devices i have are 1 iphone and my new ipad 3 , if i install sky sports back on my old ipad then the app works , signing out and deleting the app from both ipads does not work , when i bought my new ipad i removed my old ipad from the devices list and signed in with sky go , sky news and sky + , all these apps work perfectly on my new ipad , but the sky sports app refuses to work , the app itself must be tied to the id of the old ipad , as this still works , in a way there are 3 devices on a sky go account , sky need to look into this bug as its beyond a joke , i want to be able to use the sky sports app on my new ipad , mainly for the f1 news side , the app developers need to look into this problem and compare thier other app sky go , as this works without any problems , if this cannot be sorted out then iam tempted after nearly 20 years of having sky sports to cancel my subscription , as i watch more sky sports on my ipad than tv , as the wife hates sports. Please sort out this problem , signing out , reboots do not work ,it is a big in the appI have had the the same issue which, apparently has now been resolved !I changed from an iPad 2 to the new iPad three weeks ago and, for whatever reason, managed to get the new iPad working with the Sky Sports app without a problem. However, due to screen issues, I returned the new iPad last Tuesday and received a new replacement yesterday. After trying everything suggested in this post to register the new iPad on the Sky Sports app I was still getting the "device limit reached" message and so I called Sky this morning.The first person I spoke to transfered me to someone on the Sky Go team who again said they couldn't help but escalated the problem to another department and told me that someone would call me back later today. Earlier this afternoon I received a call from someone at Sky and was told that they had escalated the problem to the "software developers" and that my Sky Sports app registration had been reset and that I could now log in with my new iPad.I was also told that there is currently nothing Sky can do themselves to reset the software (crazy I know) as they have no access to the app !Unfortunately, my new iPad also has screen issues and I will be returning it for another replacement. I have therefore deleted the Sky Sports iPad app and will reinstall it when I finally get an iPad with no screen issues !Listen Paul don't expect the misers at Sky to help .... All they care about is taking our money and charging us for channels and shows we have simply not asked for. 1st I have a major issue with Sky Go and buffering after the 1st half of a show takes a clear hour to load, 4OD don't have the same issue?? It's be 3 weeks and still no decent answer... I've had my iPad changed twice due to screen issues and now I am unable to get this app to work... It tells you to reset if you want to use this iPad then bloody says you've entered the incorrect details and it doesn't reset. I have a good mind to make my way up to isleworth and speak to one of these buffoons in person to explain this incompetence I continually experience... Sky... Hmph!! Getting to sort any problem is more like 'Pie in the Sky'...Paul+markham+67 wrote:This is getting beyond a joke. How many people have to tell sky that they have a new iPad, have deleted the app off the old iPad, tried to install it on the new one, but it's still not working and sky have not yet sorted it but are more than happy to charge us a fortune each month for the pleasure. Come on sky SORT IT.Paul+markham+67 wrote:This is getting beyond a joke. How many people have to tell sky that they have a new iPad, have deleted the app off the old iPad, tried to install it on the new one, but it's still not working and sky have not yet sorted it but are more than happy to charge us a fortune each month for the pleasure. Come on sky SORT IT.Hi Robert Thanks for your response, but unfortunately this hasn't made a difference. I already had the sky news for iPad append this was working, however I signed out of it and completely uninstalled both that and the sky sports app. I reinstalled the news app, signed in successfully and then waiting 10 mins before reinstalling the sky sports app, which still wouldn't let me sign in. The same message about having reached my device limit was displayed? :-( To recap, I've removed by old iPad from the sky go control settings and recovered sky go. Sky news app works too. Only sky sports which is the app I most use for f1 is not working! There must be some way to clear this surely? Many thanksJust up-graded to Ipad 4, and now I can't get Sky sports because the device limit is reached. Sky News and Sky Go work fine.Read previous posts, and the thing that struck me is that the Sky Knowledge experts do nothing and everybody has to repeat the problem.How can it be that you arent able to upgrade your Ipad without losing Sky sports, do they want us to be keeping our Ipad 1s forever? Wonder how Apple would react to that.Sort it out Sky, or I will be cancelling my Sky Sports subscription. If any Sky knowledge people are reading this, can I have a reply that is actually useful?Hi we already had there logged into the Sky sports app on an iPad 2 and I mistakenly (as I didn't realise that you could only use it on one iPad) logged in on my new iPad mini and reset the ID. It would be used more on the iPad 2 than the mini, so would it be possible for the device/ID to be reset?Many thanksPS already tried the troubleshooting options, I have signed out on the mini (but can't sign out of the iPad 2 as I can't get into the app) and have tried installing the Sky News app logging in (which it lets me do) and then installing the Sky Sports app again but I still get the iOS device limit error.Hi I have the same issue now. My son recently got a new iPad and I thought you could activate Sky Sports on 2 devices like Sky Go (I now know you can't). I've signed out on his and removed the app and shut down but it still won't allow me to access it back on my own iPad even after doing the same. Device limit reached. Can someone please contact me to reset my account? Also, can anyone confirm whether the app is ACCOUNT limited or SKYID limited as you can now set up 9 ids on your account? If I'd set up an id for my son first and used those details, would it have worked? Many thanksHi Robert Thanks for your response, but unfortunately this hasn't made a difference. I already had the sky news for iPad append this was working, however I signed out of it and completely uninstalled both that and the sky sports app. I reinstalled the news app, signed in successfully and then waiting 10 mins before reinstalling the sky sports app, which still wouldn't let me sign in. The same message about having reached my device limit was displayed? :-( To recap, I've removed by old iPad from the sky go control settings and recovered sky go. Sky news app works too. Only sky sports which is the app I most use for f1 is not working! There must be some way to clear this surely? Many thanksJust up-graded to Ipad 4, and now I can't get Sky sports because the device limit is reached. Sky News and Sky Go work fine.Read previous posts, and the thing that struck me is that the Sky Knowledge experts do nothing and everybody has to repeat the problem.How can it be that you arent able to upgrade your Ipad without losing Sky sports, do they want us to be keeping our Ipad 1s forever? Wonder how Apple would react to that.Sort it out Sky, or I will be cancelling my Sky Sports subscription. If any Sky knowledge people are reading this, can I have a reply that is actually useful?We were/are under no illusions that Sky would listen to any of their customers complaints and change anything regarding the unwelcome changes that were forced on them, what we do hope is that Sky will realise that it is unacceptable to treat their customers by ignoring complaints about the service and not clarifying the changes that had been made to said service, despite many requests to do so.It has taken nearly 4 months of misinformation about the number of times you can change your devices, ranging from a few times to 7 times, for Sky to admit you can only make one change a month, surely sarah-w has to admit that the way customer services has handled the clarification of the rules changes has been woefully inadequate.The way any questions about why media centre support was dropped, no support for other platforms bar Apple from the start of the service and changes to the device implementation were either ignored or answered with vague answers was shocking, surely if customers had been informed about the reasons for the changes and the delays right at the start, most of their complaints and any confusion would have been avoided.Taking 4 months to give some clarification on some of the issues with the service, is not not really what you would expect from a company like Sky who purport to have their customers best interests at heart, it is little wonder customers feel so belittled and exasperated by Sky's attitude.Whilst in halls at university, I have been using my parent's Sky subscription (ID) to watch TV use Sky Go on the university network. However, for the past few months I have had problems using the service both on the website and on the desktop app - ever since Iupdated MS Silverlight to version 5. I thought the problem may be resolved when I use different Wifinetworks but this isn't the case.I didn't have the time or resources to fix the problem whilst in halls, so I have waited until the summer holidays before I could spend anytime fixing the problem.I would be grateful if anyone can help me to find a solution to my problems.I am running the latest version of all the required software: Mac OS X Lion 10.7.4 , Sky Go Desktop 1.0, Silverlight 5(5.1.10411.0) and Google Chrome Browser 20 (20.0.1132.34).I have spent many hours already searching the sky website, this forum and the internet for answers with no such luck.I have already tried many of the suggestions online:Any suggestions and help would be greatly appreciated. Failing that I will have to contact Sky directly, but I would like to see if I can fix the problem myself first, without having to call them and explain my complex problem to someone over the phone!ThanksI've just purchased a new iMac only to find that SkyGo desktop doesnt work.When I try to log into sky go desktop i get the error of "Sky Go uses MS Silverlight to play on Demad content on the Sky Go desktop. When promted regarding playback of protected content, please choose "Enable" if you wish to continue watching on our service."So thats really frustrating and I can't even watch sky online either, it keeps saying my device isn't registered but it is and just isn't recognising and allowing me to watch on my iMac. It's a joke and im very very frustrated.Makes me think seriously about my subscription with Sky when they can't sort out a simple problem for me"Why is Sky Go desktop not compatible with OS X Mountain Lion, but is compatible with other Mac OS's?"Sky go Desktop/steaming isnt compatible with other Mac OS's they just wont admit it, which is likely because when the devs tested it on Lion it was with silverlight 4 which worked fine, I expect since Mountain Lion has been released they have tested ML against the required silverlight 5 plugin and found the issue but doesnt look like they have bothered to backwards test it against other Mac OS's.SO AS A CHALLANGE..... If there is any Mac user using Lion or lower (not ipad or iphone please thats a different OS) who can log into sky go watch something, restart your computer( or quit the browser not just close the window but quit it fully eg. command+Q, right click on dock icon and quit) then log back into sky go and watch another program without it re-registering the Mac as a new device. you can check this on the "manage devices" page of sky go.if you can do this and it works fine when you fully quit the browser and log back in PLEASE let us know because as it stands sky have been advertising a product which can be used on a Mac for over a year when it simply doesnt work.It's now the 7th May 2013 and I have found this thread after encountering the same problem.My Macbook Pro, running Mountain Lion, and Sky go comes back with error message about silverlight when trying to log in.Before some chirpy sky dude comes back and welcomes me to the forum I would like to point out that the current sky servce status page does not show any issues relating to sky go despite previous posts stating that it has been escalated to the highest level possible.It has now been nearly a year since this thread was started and despite several Sky people 'popping in' with "I'm sorry" there has obviously been no progress. Assuming the developers plan their work then this issue must exist on someones worksheet somewhere. Even if its at the bottom of a priority pile.Please be honest and tell us exactly whats going on and if this is ever going to be fixed. You can keep escalating it but if no one ever bothers to actually ask the developers we're never going to know what they're doing.I would assume that this issue is never going to be resolved otherwise it would have been by now.That's kind of how it works but you can't just plug an eSATA cable from the new box into the old one, you have to remove the old hard drive from the old box and plug the new box into that old hard drive on its own. You'd need an eSATA caddy to do that.This isn't an officially supported feature and was only discovered by accident, so could be disabled in a future update. Their is also the issue of compatibility, I know it works with the amstrad 890 895 pace and Samsung boxes but I not entirely sure with the Amstrad 780, you may need to carry out a conversion using exPVR before the 890 will read a disk from an 780 property.Personally I'd just copy your recordings onto your new boxes hard drive using exPVR, if you have a desktop computer, as long as it isn't ancient it will probably have SATA ports on the mother board so you wouldn't need an eSATA caddy just a SATA cable. The actual copying process isn't hard, the hardest part is removing the hard drive from the new boxes but theirs some good tutorials online and forums who can help.no, I can access all the bills that are listed going back to december 09. I can enter my DD details and click on confirm and then get a message saying:"An unexpected error has occurred. Please try again later. Alternatively, you can or call Sky Customer Services on 08442 414 141 (UK) or 0818 719 819 (Rep. of Ireland)."Its been like this for a week. When I try the interactive service It tells me there is an error and to try later or it states there is a problem with my connection which I very much doubt as it happens online too. I have tried ringing and end up waiting in a queue only to get cut off. Sky have rung me today and left an answer phone message but I can't get through to them and the online set up still isn't working. I also had an e-mail response from someone called debbie but I haven't had chance to reply yet. One thing she did say was: "We have a specific department that deals with sky interactive and online services. If you would like one of my colleagues from sky active to go through technical procedures to get the fault rectified. Please call our team? on 08442 41 00 63"What sort of a stupid question is that? Of course I would want them to rectify the fault!heyi just recently got theSR101 from sky and having a few issues locating where to turn off wpsreasons behind wanting to turn off wps is to stop wifi hack attempts through reaver and other programs a like and i dislike the security of wps although it does make connecting up to wireless easier for some devicesalso i have quite a few neighbours and i have used reaver to get into there wifi systems and there running the old sky sagum equipment which i belive doesnt have any security measures to stop wps attempts so i hope this new box does....if i cant turn wps off what is the security on sky wps system?does it auto block a mac address after x amount of attempts etc...anyway thanks in advance for any replyjordanI have received 31 e-mails today, and they are all showing when I log in to Yahoo mail. However, I use Outlook Express, and the only ones downloaded have been those received since I opened the programme in the last hour or so. Everything received previously is not showing. I also receive e-mails on my Blackberry. Using this, I have received all the e-mails today apart from those received since I opened Outlook Express. Therefore, it seems that my e-mails are only being sent to one device, with Outlook taking primacy if open. This has only started since midnight (I received an e-mail on both at 23:50 last night), and I haven't made any changes to any of the setup. Previously, all has worked fine. Any thoughts, ideas or help??? Thanks, GrahamHi again,I spent some time tonight speaking to one of the advisors on the live chat, I've been plugged into the test socket for the past 24 hours and hadnt noticed any problems so he told me its a faceplate problem and I'd need to get a new one. However since then my internet has cut off twice (each time for around 2mins) so I dont think it can be a faceplate issue as I'm still connected to the test socket? This is the stats I'm getting tonightSystem Up Time:25:08:24Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA1267125003306824700:01:14100M/Full5107994817410163065525:08:2011M/54M1605211437500146034125:08:08ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin3811 kbps796 kbps56 db33 db4 db10 dbHi again,I spent some time tonight speaking to one of the advisors on the live chat, I've been plugged into the test socket for the past 24 hours and hadnt noticed any problems so he told me its a faceplate problem and I'd need to get a new one. However since then my internet has cut off twice (each time for around 2mins) so I dont think it can be a faceplate issue as I'm still connected to the test socket? This is the stats I'm getting tonightSystem Up Time:25:08:24Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA1267125003306824700:01:14100M/Full5107994817410163065525:08:2011M/54M1605211437500146034125:08:08ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin3811 kbps796 kbps56 db33 db4 db10 dbHi Emma,I’ve not tried any troubleshooting as such, as it clearly isn’t a hardware issue. No other channels are affected, and I’m quite experienced when it comes to video encoding, so I can very easily spot low bit-rate artefacts.I first noticed the problem in February when watching ‘Fifth Gear’. Some episodes where very poor, as the show makes much use of complex transitions and cuts between scenes. I’ve since noticed the same issues with various programmes, some are mostly fine, and some are poor. I watched part of ‘Sons of Guns’ this afternoon and the image quality was poor. As I described before, blocking during transitions/cuts and generally looking flat and pastel-like. These are the effects you get from a low bit-rate on HD material.Chris.i am disgusted with the service i have received from sky over the last 6 months, i have the full package plus x3 multi rooms subscriptions on top, totalling 70 odd pound per month,about 6 month ago sky got their teeth into me and said i did not have my multi room boxes attached to phone lines. i explained that they have been like that since being installed years ago, this vendetta came as a result of my previous complaint, i was hounded by sky who took it upon themselves to charge me full rate for each box in the house, i.e. nearly 200 pounds per month because the multi room boxes were not plugged in to a phone socket, i explained i am a disabled customer and i could not have loose phone wires running from the living room all up the stairs and into each room, i did however ask a friend to follow sky request to do call backs from each box so they knew all 4 boxes are in my house after sky accusing me of renting them out to all the neighbours, the call backs were done on 4 occassions when sky sent me letters, i spent hours on the phone explaining to each call taker who symphatised with me and asked for the extra money to be credited back to my account, but about 4 days before the money was due to go out of my bank sky added the extra money back onto my sky account and went to my bank for over 200 pounds at a time instead of the 70 pounds i was suppose to pay, this resulted in numerous charges as they did it on more than one occassion, they are suppose to inform customers if the direct debit amount changing by writing to the customer with ten days notice which was not the case, they just tried to take more money than they shouldthen i had the enginer round to fit phone sockets in all my bedrooms, he spotted my red care system and said that i should be exempt from call backs, he phoned in to sky and they said oh yes she will be exempt but she has been charged for each multi room, so she is due credits, he placed the credits onto the account, but low and behold someone went along and removed them, and yes they went to my bank again asking for over 200 pounds, and yes i got more bank charges,having been told 3 times i was exempt they changed their minds, having been told i was due credits they changed their minds, having been told i was going to get my bank charges back, guess what they havent even bothered to reply, i have been waiting 2 weeks for a call back from the customer relations and you guessed they havent even bothered,totally disgusting, i have been a sky customer for 7 years and they are getting worseoh and to top it i recommended a friend to sky in about august and i chased them for my 50 pound vouchers in october but again they havent honoured that promotion,quick enough at taking peoples money or in my case too much money, causing me financial difficulites and ignoring my 50 pound request for recommending a friendneed to be shown up, i am going to watch dog in the new year, see how many other people have had to live with this like metotally disgusted like other peopleI ordered one of the sky designer boxes last week, and was told it would be delivered on Saturday. (The salesman was so hellbent on getting his commission, I think he would have agreed to anything) After staying in all day especially, nothing arrived.I rang this morning, and was first told it had already been dispatched and Royal Mail had the parcel, then told it was sitting in a warehouse awaiting pick up byRoyal Mail. I then said I wanted to cancel the order. Then the operator disappeared for 5 minutes saying he was going to speak to the dispatch office. He then came back and said Royal had the parcel. Iagain said I wanted to cancel, and the operator said the box was worth ?500 (really ? because it had a sticker with a fancy picture on it?) He had a dreadful telephone manner, and would not let me finish a sentence. In the end, I just said I really didn't have the time to argue, and he said he wouldget the parcel back from Royal Mail. That was ablantant lie. I work for a multi national company, and have responsibilty for the dispatch of thousands of parcels and packages each year. Once a parcel, package or letter enters the royal mail service, it is illegal for anyone to retrieve it, even the sender.My advice to sky would be - you really need to work on your customer service. If one of my staff attempted to fob off a customer with blatant untruths, then they wouldn't last very long. If I had been told the truth, that maybe delivery would take longer, thenI would havechanged my arrangements accordingly. In order to cancel the order I was put through to salesperson after salesperson, and was on the phone for half an hour.I have now cancelled the order, and in January will be moving over to Virgin, So thats ?80 a month I won't be wasting with Sky. And of course, I will be recounting the story to anyone who mentions thinking of subscribing to Sky.Get your act together Sky. It may seem fairly insignificant to you, that I was treated so badly over this sale, but thats over ?1000a year you have lost from me, and hopefully from others after I tell them how bad your customer service is.I have too been a customer of SKY for many years and have just had 2 pathetic agents on the phone. Im that close to going to VIRGIN too.The first chap i spoke to said as "SKY" messged up my bill and im a "PRIVELEGED" customer if i pay ?62 out of my total bill of ?110 to bring the balance down to less than ?50 then they could re-instate my servicde today (friday) and then on monday i would pay them in full the remaining balance.So i tried really hard to get the ?62 requested and when i phoned to pay this, nobody knew anything about it?? Even though the guy had placed a note on my account saying this is ok!! Pathetic!!So i asked the girls name and she said i cant have it due to legal reasons, fairplay, but they have an "ID" number, so i asked for that and she said NO she is not obliged to give it, so i asked for the id of the guy who left the message and she wouldnt give me that either? She did say her name was Mandy, but legally she has to give me her id or FULL name. But she said this is not legal lol,fully understand the LEGAL side of it and she clearly did not and made her own rules up. (typical of sky).So i am going to log a FULL complaint on the guy who originally said i could pay and one on her for not giving me any information. Im sure VIRGIN would give me anythign i wanted if need be eh? A much BETTER service i know that much. And prob cheaper too. SKY has NO customer relations at all, totally untrained the lot of them. Nobody wanted ot know when i said i am going to complain, i am thinking of going to the papers about this they would love a story about them. And also to the ombudsman too.Compensation???? Does not excist within SKY. Lets see if i get a phone call? Bloody doubt it!Being a fulltime experienced Internet Marketer i could easily write a dozen FRONT PAGE blogs about this and have them showing up on GOOGLE front page within an hour. Others need ot know befor ethey pay what the company is really like. Full of BS.I have a "small" problem with sky and sky customer service.A few details first.I'm currently living at my parents address. (I'm a student)I move into a rented house on the 1st September. This is where the broadband is for.When I talked to a salesman, he said it was no problem to go through with the order, but have the router and all correspondence delivered to my parents address.He didn't do this.He set up the order, the moneys gone from my account, and the router is being dispatched to the house I'll be renting in a months time. NOT my parents address.I ring sky again.Tell them about the problem, I was then told that there is absolutely no way they can possibly ship the router to anywhere other than the address in which the broadband will be used. So we came to a compromise and I was told the shipping would be delayed so the router wouldn't be shipped until September.This didn't happen either, the very next day I get an email saying the router has been shipped.Ring sky again, they tell me there's nothing they can do, and that I should contact parcel force with my shipping number and have the parcel redelivered to my parents address. They didn't tell me it would cost ?5.50 for this service.I fail to see why I should have to pay for sky's mistakes. Especially seems as i actually got the same customer service lady as I rang the previous day who had told me it wouldn't be shipped!Ring sky yet again, they tell me to just ignore it and wait until the parcel is returned to sky then ring them again.It seems like all the customer service has done is to be over eager to take the money and sign me up to pay my monthly fees. And somewhat less than eager to help me in any way.If the problem isn't sorted I'll either expect sky to send me a new router to replace the one that has no doubt now been "lost" or I'll be cancelling my order and expect a full refund!Thank-you very much for the most stressful customer experience you could possibly provide.?Does anyone here know whether it is possible to cancel and get my ?39 back?I was hard pushed to decide between virgin and sky, If I can get the money back I'll switch in an instant.Not that I expect Mr.Sky would even think about giving up the "hard earned cash" that's been leached from my bank account.I have been asking for paper billing for the last 6 months, they agree but nothing happened, they just help themselves from my bank account direct debit, I had a tragic accident and had broken my shoulders and I let it go and I do have a panic button round my neck, connected to my land line. Today I found out they disconnected my phone with NO letters or phone calls to me because I went over 28 pounds over 100 and if they only phoned or texted me I would have paid immediately. I was in tears all day from 11am till 3pm, I had 6 sales staff all listening and and taking part of the payment one took 83 pounds and went away to connect me ,and 20 minutes I waited she disappeared !! and I called again, the other one was just a stupid new girl it was her 2nd day at work, I hung up she didnt make sense. And then I called again, they told me I had to pay another 83 pounds so they can connect my line, and I paid without knowing what I am paying for, and she left me she said for "2 minutes" and this was 20 minutes never came back. I called again in tears and some guy told me that it would take 72 hrs to connect me, A semi-disabled person with strong narcotics painkillers, they are VERY cruel, and not efficient atr all, and finally a guy called Alan (I got his ID) promised to call tomorrow and the line will be re-instated at 2pm he said, we will see. I got away from talk talk ,now I can see they are no better even worse, Cant wait till I get out under, rude ,giggles, VERY ignorant. DO NOT join if you havent done so yet. Ombundsman told me that "they cannot cut you off especially a woman in your ill condition with a panic button connected to your landline" and they were still talking about their stupid contract, greedy useless peopel, by the way the calls I told them all were all recorded, Ombundsman will hear it all. Now its 1am Sunday cannot sleep since my family is in US, and am in pain, they have not connected me still ,hope it wont be too late praying. DONT DONT join, you give your hand they take your arm!!!sky has been a joke from day one and i should of know to stick with my old provider i was with for 15yrs with no problems.firstly my sister spoke to a sales rep in england enquirying about myself in wales havin sky broadband unlimited/tv and phone line.i didnt sign any contract and thought everything was ok only to have my first bill which said charges for broadband connect.on speaking to sky they said i had been miss sold a package and the sales lady should of done a postcode search to see if sky unlimited was available in my area so as a good will gesture they credited my account with 60pounds to knock of 5 pounds per month.i thought ok fair enough but within 2/3wks my broadband kept freezing/slowing down and i phoned to which they kept saying they had to do speed tests.well this has been going on 5months and the guysaid my speed was 94 where as the minimum should be 600 and the max 7,000. so 5months on waiting for these return calls i get fed up and ring and ring and eventually get to a manager tonight after nearly 2hrs on the phone and he said i had gone over my usage limit which i never heard of as i thought im on unlimited.so he said to correct the situation just dont go on the internet for the next 2 weeks and they will reset my box speed.i said iam not happy with this as again this was miss sold to me(thinking ok they credited me for the connect charge i have to pay)but now they are basically stopping my internet access.so i asked this manage in tech department to transfer me to customer service so i can talk to them with which his reply was sorry but iam not willing to pass u to anyone.i said i have been cheated and want to cancel the package i had done.he said he would cancel my broadband but not my phone or tv even though it was sold to me as 1 package.any advise??I have been asking for paper billing for the last 6 months, they agree but nothing happened, they just help themselves from my bank account direct debit, I had a tragic accident and had broken my shoulders and I let it go and I do have a panic button round my neck, connected to my land line. Today I found out they disconnected my phone with NO letters or phone calls to me because I went over 28 pounds over 100 and if they only phoned or texted me I would have paid immediately. I was in tears all day from 11am till 3pm, I had 6 sales staff all listening and and taking part of the payment one took 83 pounds and went away to connect me ,and 20 minutes I waited she disappeared !! and I called again, the other one was just a stupid new girl it was her 2nd day at work, I hung up she didnt make sense. And then I called again, they told me I had to pay another 83 pounds so they can connect my line, and I paid without knowing what I am paying for, and she left me she said for "2 minutes" and this was 20 minutes never came back. I called again in tears and some guy told me that it would take 72 hrs to connect me, A semi-disabled person with strong narcotics painkillers, they are VERY cruel, and not efficient atr all, and finally a guy called Alan (I got his ID) promised to call tomorrow and the line will be re-instated at 2pm he said, we will see. I got away from talk talk ,now I can see they are no better even worse, Cant wait till I get out under, rude ,giggles, VERY ignorant. DO NOT join if you havent done so yet. Ombundsman told me that "they cannot cut you off especially a woman in your ill condition with a panic button connected to your landline" and they were still talking about their stupid contract, greedy useless peopel, by the way the calls I told them all were all recorded, Ombundsman will hear it all. Now its 1am Sunday cannot sleep since my family is in US, and am in pain, they have not connected me still ,hope it wont be too late praying. DONT DONT join, you give your hand they take your arm!!!Hi we are having the exact same problem.We have also been sky customers for years now and upto 2 days ago have never missed a payment, my mum who is severly disabled and only has her tv for comfort had to go into hospital which resulted in her payment being late.,so sky cut her tv off..we phoned them on the day she came home and made a payment of ?166 to be told she had to reset her direct debit up ,for some reason it wouldnt do it so customer services said they could not reinstate even though she had paid upto date..so i asked to speak to a manager but as usual none were available The same thing happend to me a few months ago after about 30 calls i managed to speak to someone who actually knew how to do his job,,he said he did not no why i was being told i had to have direct debit set up because there were no arreas on the account therefore it made no difference so long as payments were made and with a click of a button i had it back on..i am utterly disgusted with sky at the moment and both me and mum are seriously thinking of getting rid.just a smallnote to sky! when you employ people can you make sure they know what they are doing because none of them know whatthey are supposed to..all in all just dont join sky its pathetic...IM SO ANNOYED WITH THEMDrsfashraf wrote:I am absolutely disgusted with the customer service provided to me from the past four days. My problem is that my sky talk was barred due to increased bill. On 18th December I managed to pay the whole bill of ?330 somehow and called sky, they asked me that there is an additional pay per view charges ?14.50 something which I staright away paid. After which the customer service person said it would take 72 hrs before it 'll be up and running. I called up again after 72 hrs, the person attended said that yhe previous colleague has not filled a form "which he should have done", so he dilled the form and informed me that it will be another 24hrs for the services to be restored. Now today when I called as it was after the last 24 hrs, I got the shock of my life when the person told me that "the previous ppl have sent the mail to the WRONG DEPARTMENT" and now she is sending so it would be another 72hrs or more....then I just asked to speak to one of the managers, she said that the manager will call me back...and she did...she pacified me and assured me that my matter will be resolved very soon...just now when I called the person he informed me that there is an "INTERNAL PROBLEM" and it would be couple of day ..in his words.."TO BE HONEST WITH YOU"..and when I said that in cuple of days...it will be Chritmas...he said yes but he cant give me any time,.....In all these days I HAVE NOT BEEN SO STRESSED OUT BEFORE AS I AM NOW..as each time I have to hold for average 30 mins to be able to speak to anyone...now I have spent more than ?20 on mobile top up...can call NO ONE...have to give missed calls...and the worst thing is that ITS NOT EVEN MY FAULT...and I am being penalised for being a SKY CUSTOMER..as they know I cant switch at the moment ...othe rcompanies would tak ages...again PHONE will be involved to speak to anyone...I am not being so much helpless ever in my life...Now I dont know when will this misery end....and the worst part is that ITS NOT EVEN MY FAULT...the customer service people were so inadequately trained that theu do not even know where to send the mail in the first place. Here I would also like to mention that I have just a day have responded to a mobile survey where I regard the last person good thinking that he has finally resolved the issue...but look what they have done....I would never recommend SKY now to anyone...I have wondered for years what the effect of this particular setting has, tried in search but no luck.In a Sky+ HD box go to Services >> Options >> Sky+ setup - the first choise Disk space management has 3 options ..... AUTO, MANUAL & WARNING. I originally started with auto then manual to see what it gave me to do but nothing that I'm aware of and for the last few months completed the set.Can anyone please explain what effect each does on the Hard drive and whats the recommended setting. ThanksHi almufasa, Thank you for taking the time to post on the Forum. HDCP means High Bandwidth Digital Content Protection. This sends a signal from the Sky box to the TV through the HDMI cable. Viewing may be affected if the signal fails. The possible causes that can cause this error can include: We are in the process of getting this resolved, but in the mean time there are a few steps that you can carry out at home to try and resolve the issue. The first thing that you can try is resetting the HDMI signal by doing the following: (it would be worth rooting out the manual for your TV to check that is is HDCP compatible) Using the Sky remote: If this doesn't work, then if you can please try another HDMI cable to see if that is causing the issue and just have your Sky Box connected to your TV (remove devices such as Home Cinemas Systms etc) To make sure that this isn't an issue with your TV, try connecting other devices by HMDI such as a blu-ray player to see if you can view the picture. Finally, please can you ensure that your TV has the most up to date software? (if this is applicable to you) As a final alternative, you can try connecting your Sky Box with a scart cable if you are constantly seeing this message. The only downside of this will be that it will effect your HD viewing. Please let the team know how you get on and confirm if this helped you. Thanks,generaterContributorgeneraterPosts: 34Registered: ?12-08-2011Re: DLM [ New ]Optionson ?09-07-2013 10:33 PMHi lainys I have not rebooted the router in case it upset the line testing if it is in progress,when i spoke to Sky about switching i was told i could get up to 4mb,i am on the end of a very long ( 4.3km) line from my exchange,on O2 i was averaging around the 4.3mb mark,when i switched i started on 3.7mb but this has slowly dropped to 3.07mb i realise that line testing will alter the sync etc but i was hoping it would creep back to at least where it started,strangely i have only noticed today that my connection is now being put as between 1-3mb pity i cannot get the speed i was told i would get when i enquired about switching to Sky last year,the sales agent insisted i would get between 12 and 19mb,no amount of saying i could not possibly get that sort of speed would put him off so i did a check on the Sky website and lo and behold i was given 12-19mb,it was obviously a glitch somewhere in the system .Hello it seems the sales agent did not supply you with the correct speeds when you signed up it seems?This has happend to me ( i have kept the chat logs), im on a training period atm but im waiting for some resolution now.The sales team are a frontlinep.o.s service(and are required to state facts by law).If you was offered speeds for your service(and you kept the chat logs) then this should be honored.If this is not the case then you are covered at least by the distance selling law.Now im hoping i get the speeds you stated as i have proof of the sales agent chat information(he told me it was 19mb guaranteed)Just as I suspected, DLM did nothing except one speed change since it started on the 23rd with 6 days of nothing really.Line connection testing completed on 28/02/2012, resulting in the following settings:Download speed settingYour connection has been set to a download speed of up to 5.0Mbps .Upload speed settingYour connection has been set to an upload speed of up to 0.8Mbps .I know my line can do better because I had better on BT. Any advice from a kindly rep or someone in the know?Router StatisticsSystem Up Time: 190:59:32Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER1593245634774686023253123103:51:48Up14644433846244802331462190:59:32Up2489089816437741031232527190:59:11ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin5023kbps796kbps45.5dB26.5dB7.5dB14.5dBHi I had sky broadband activated on the 21/02/2012 and mysky page says that currently the DLM is running and has been since 23/02/2012. I have only had one speed increase so far from the 4096 to 5023 download speed.My question is, is it normal to only have one change in speed in the 4 days it has been in DLM? My connection speed right now is lower than what i'm used to when I was back on BT unlimited. Used to connect around 5600 with a downstream SNR of 6.00db and I thought being on adsl2+ with sky would make at least a mb difference. I am worried that with the WAN uptime that DLM is finished and my line speed is going to stay as slow as it is, which is majorly disappointing.Stats as reported by the router are as follows:-System Up Time: 147:02:49Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER6423352200135600526059:55:05Up106749936274128027601540147:02:49Up13034566837016000223147:02:28ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin5023kbps796kbps45.5dB26.5dB7.2dB14.3dBHello,I just moved in a new flat, and have ordered Sky Broadband Unlimited + Talk.I have a BT phonesocket in one of the rooms, but -the landlord assured me- that this has been inactive for quite a while - basically, it's just a 'dead' copperwire. However, it is possible that some time ago a former tenant had an Internet contract going with TalkTalk. That is no longer running, but I assume that, while it did, they used the BT line to provide him with broadband..Question is: should I now worry about getting some sort of MAC code from the former tenant, or TalkTalk? I don't even know how much time has passed since that contract was cancelled (could be months or years). Furthermore, I'd find that quite burdensome - I'm just a new client, I paid all fees, I never used another ISP before --> I would appreciate it if SKY would activate the Internet asap.Thanks in advance and all the best to you all.My Sky broadband activation date was meant to be a week ago but it hasnt happened. When I asked why they said it was because I missed my engineer appointment - even though I was told repeatedly before that that I wouldnt need an engineer seeing as i have an existing phoneline already at home (switching from o2 broadband). I've gone to hell and back to try and get them to activate it or give me an update (13 phonecalls, 5 emails, 20 online chats) and somewhere in the process, insead of getting my problem resolved they've now somehow completely cancelled my order.Does anyone have any advice? my phonebill is already extortionate and i cant afford to give them yet another call. I'm confused, angry and disappointed and would appreciate any help from anyone who's gone through this in the past!Hi BaronVonBarrett, When you purchase a movie from Sky Store you'll be prompted with the expiry date/time for the programme before it starts downloading to your planner, you'll also be able to view this by highlighting the programme in your planner and pressing the 'i' button on your remote. Sky Store content operates in the same way as Sky Box Office, when you access the programme and start playing back you'll have 24 hours to watch it as many times as you want before the programme is deleted from your box.I know you'd be keen to see these channels added Mister+Trister, and we're always working to add more content to the service to provide the best service to our customers. I'm also aware that the 2 device limit can be a pain in some cases when you're using several compatible devices. However the reason that this is the device limit is down to licensing for viewing on mobile devices for a free service. That's why you get more devices with Sky Go Extra as the licensing is different for a subscription service. I hope that info helps clear up how the device limits work. If you need anything else at all then you know where I am Thanks,Hi Langers26, Congratulations on the move and I hope you are settled and enjoying your new home. I am glad to say that if you have moved over your services to your new property then this will not re-contract you to another 12 month contract as this will only happen if you add or upgrade to extra products on your Sky account. If you are not sure if you have upgraded when you moved then check your account as your bill will show you what products you have been paying for previously and now in your new property. I hope this has helped and if you are still not sure let me know and I will try my best to help. Cheersi joined sky in mar13 because they offered a 6 month period at ?15 before reverting to ?21.50.i tried in june to get a day pass cfrom now tv to watch the lions rugby.i phoned sky about this and the rep told me he could offer me sports for a month at ?10.50.i said thats great and he turned on sky sports as we spoke.in my mind i now pay ?25.50 for one month and revert back to ?15 for the remainder of my 6 month discount.to be clear not one word to the contrary was spoken by the guy flogging me the cheap sports deal.sounds like ppi protection!anyway ii then get a letter from sky to say my next bill would be 40.50 followed by 32 a month.i phone up to complain and another rep says he will sort it out.its now down to 32.50 .this morning i got another letter to say from 23 july it will be 21.50(there goes my discount)and that sky sports will finish on the 6th july(despite being happy with a month at 10.50)i tried to phone but being withy bt i have to pay for the priveledge and was told it would take 15mins at least to answer.i have fired of 2 emails but no reply.ALL I WANT IS 25.50 WITH SKY SPORTS FOR A MONTHTHEN 15 A MONTH TILL SEPTEMBER WHEN MY DEAL IS UPTHEN 21,50 FOR 6 MONTHSits that or they can collect their kit.my direct debit will be cancelled before the next payment and i will pay the amounts outlined.these guys are making the banks look like honest brokers!!Good Afternoon Guys!I come bearing some exciting news.Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,Good Afternoon Guys!I come bearing some exciting news.Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,Hi VGrageaholic, Sounds like you have an intermittent connection and sounds a little frustrating! this could be due to a number of things like the router itself, issues with the telephone line or the in-home setup. As speedyrite has already asked, which router do you have? Have you noticed any problems with your telephone line, like noise on the line (crackling, whistling, humming, high-pitched noise), no dial tone, or issues with making or receiving calls? Take a look at the guide on the Sky Help forum and follow the troubleshooting steps to see if any of the advice on there resolves the issue. Keep us all updated with how you get on. Thanks,Hi, John 69, I would call Sky again and ask to speak to the CST. The DLM profiles I thought could be set from the Sky end, maybe it's the DSLAM that is a factor here, or perhaps someone at Sky mis-understood what you were asking.Anyway, So far my DLM has been interesting. When I called my downstream SNR went to 7db, my upstream unchanged and I lost around 2mb of downstream sync (19mb to 17mb). The first night I lost another meg of downstream, around 100 kilobit of upstream and my pings went up rather than down. Last night my upstream went back to normal and downstream back to 17mb.I wonder where this will end up.Hi The Eon. I must ask why you've asked for the gaming profile to be set if you don't know what it does as it may not actually be beneficial to you.Basically, a "gamer profile" reduces the interleaving depth on the line to reduce pings, at the cost of bandwidth and potentially line stability. The interleaving basically rearranges blocks of data so if an error occurs, there is a higher chance of correcting it. A greater interleaving depth increases error correction, but also increases latency as it takes longer to receive and rearrange each block of data. Lowering this means that data is received closer to "as is" from source and is quicker to receive and process, but if errors occur there is a much higher chance of the errors being uncorrectable, resulting in lost packets etc.The profiles, along with fast path (removing interleaving entirely) should only be for very good lines with little errors, and should be committed to only if the end user understands the risks involved. I suspect Sky stopped allowing people to use the profile before was because too many people flocked to it without knowing what could happen and I think the CS should at least perform a quick check to see if they know what they're asking for!Edit: flamey I want you to be wrong on that, but you may well be right, despite the fact the advisor at least sounded like he knew exactly what he was talking about, and done everything via the CST for me. He said that he had set my profile as a gamer profile on my line but that DLM had to run to make sure it was going to work. If he was telling fibs hewas pretty good at it! As my connection is only 2 months old it would be folly just to hit DLM resetsurely!Well, a month later, and something strange has happened.My line re-synced this morning as per a DLM resync, and I have now got the following speed:Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWANLANWLANPPPoA84679966020835225537407:28:41Up47958737150388469231:57:33Up15202419898041784271330931:57:07Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin19996 kbps1205 kbps18.5 dB11.6 dB6.1 dB8.8 dBWell...after the PM's to the team here explaining that my line tried 3db/20mb, failed and went slower all of a sudden something has happened to the line externally (As nothing has changed here) and I now get 20mb on the 6db profile? Not complaining one bit, but that's a strange one indeed!Hi Barry,What you say is unbelievable, and contradictory, and wrong. You may believe it, but if so you are being lied to, and let me set things straight.First, you are leaving out a very important detail when you say the credit card company will do a chargeback for the money that has been paid to Sky. They will only go back for a limited period of time, which in my case means Sky still owes me money. Yes, I have cancelled the debit, and yes, I did ask for a chargeback, and yes, they have given me back part of the money Sky has wrongly taken.Please ensure you know what you are talking about before you give advice such as this. If it were that easy, I wouldn't be wasting my time here.Second, you say Sky needs to confirm they are speaking to the account holder, by confirming name and address and password. You certainly didn't bother doing that when the accounts were taken out! I will now add some further information for the benefit of this conversation -- bear in mind that Sky already has this information, as I gave it to the people on Sky's 'Help' line, and I also wrote it in the letter I sent to Sky (I refer to the letter in the first post in this thread). If just one person there would show a bit of initiative and check the account, you could confirm all this without making me repeat myself ad-infinitum -- and while you're at it, you could also confirm that you haven't supplied this service since September. But, you insist on wasting my time, so here goes.According to Sky's totally incorrect records, the account holder is my daughter. She also does not know the password, and has also tried to speak to Sky in this regard. But without the password, she also can't get through your nonsensical security regime. As further evidence your security regime is nonsense, please be aware that the account was never set up with a password in the first place -- the password was added at a later time (more detail below). My daughter had to phone up and add it some months into the contract -- now how do you think you could have verified her then, without that password you seem to feel is oh-so-very-important? Either the folks who let her add the password then were wrong, or you are wrong now -- or possibly I just suppose the policy might just have inconveniently changed. But if so, how is a customer supposed to keep up? But I digress.I repeat, everything I add here I have already told your people on the so-called "help" line, and also included it in the registered letter I sent to Sky, as mentioned above in the first posting of this thread. But they don't care. Sky is happy to debit my card, but other than that, it would seem I'm of absolutely no interest to Sky.Yes, this account was originally set up by me, so yes, you were given permission to debit the card. However, the account was cancelled and the service transferred to TalkTalk back in September (you could of course have confirmed these details by checking the account, but no-one on your end seems to care enough to do that). Therefore, I should be listed as the account holder. However, at the time of setting up the account I asked if my daughter could be also placed on the account so that she could phone if she had any trouble. It seems the Sky advisor at the time decided to take my name off, therefore we have this problem now.This is why I simply cannot answer whether I am the account holder or not. Yes, I should be on the books as the account-holder. But no, according to your records I am not. That of course is the result of yet another mistake by Sky employees.Some time into the contract, when Sky service failed, my daughter was given the runaround by your staff (being told to go check all her equipment and even go out and buy a new broadband filter, when we knew the symptoms were symptomatic of a problem at Sky's end). So she asked me to phone. When I did, I was not allowed to speak on the account -- that's when we found the contract had been erroneously put in her name. Not to go into extended detail about the problem then, but we had to back and forth multiple times until someone at Sky finally allowed my daughter to put a password onto the account (there wasn't one, so someone there finally just decided to take her word for it. I do wish I could find that person again -- a Sky employee who actually thinks for herself!). I then had to endure yet another huge runaround from Sky telling us to test all the equipment, turn it off, turn it on, etc., etc., until finally I got an engineer who admitted that there had been testing going on and the service had been cut off. Being totally fed up, I told Sky then that as soon as the year's contract was up both I and my daughter would be transferring away as we had been treated abysmally.The main problem seems to be Sky's policies are designed to never let a customer get near anyone within Sky who has any authority or any real information. You all seem to have scripts you are required to use, and you are not supposed to ever escalate anything to anyone who might have any authority. Your response here is simply yet another I've heard before -- so it must all be scripted, because none of you ever show any more originality than a robot. Not your fault, I know -- and I imagine it must be even more demoralizing for you than it is frustrating for me.When the end of the 12 month contract eventually came, we transferred our home account away from Sky, and then we transferred our daughter's account. Our home account transferred fine and Sky stopped debiting our bank account for that contract. However for my daughter's account Sky kept debiting my creditcard until I noticed a few months ago, since when I've had the runaround from Sky. By the way, Sky screwed up her account at the start of the contract as well -- not just as related above (taking my name off the contract and not putting a password on), but because Sky insisted there wasn't a phone line into the flat, even though there was -- and said an engineer would have to come around -- but he never did, so another appointment was made, and that one never showed up either -- but the service on that non-existent (according to Sky) phone line all of a suddent started working. Two days off work for her, waiting for a Sky engineer who never showed up and never phoned (even though he was given the mobile number), to put in a phone line which was already there. Oh yes, let's not forget the week's lack of service she had and the unnecessary broadband filter she got ripped off for at Dixon's (?12.50, can you believe it) on the flippant, bad, and just plain wrong advice of one of your know-nothing employees.So, Sky has been debiting my card ever since, and will not talk to me, nor to my daughter. And all we get is this same old script regurgitated over and over by Sky employees.If you truly believe that Sky has it's hands tied and cannot check the validity of an account, and cannot check to see if it truly is providing a service for which it is charging, but on the other hand, now that I've cancelled my card, will be quick to write to whomever the account holder is (that should be interesting!) to try to get payment details to continue taking money for a service they are not providing?What a load of nonsense! You have been notified there is fraud going on. You have been told the account number, from that you can get the phone number. Why don't you try phoning that number? You've got the address. Why don't you try writing to that address? You have an email address on the account ... and guess what, that email will come to me! Why don't you try it?I've written to Sky, with evidence, and the letter has been ignored. What excuse is there for that?Well, I'm sure I've just wasted my time again ... you probably don't even work for Sky, you're probably just another layer of cannon-fodder insulation Sky puts between their real people and the customers.So, I'll just take a copy of what I've written so I don't have to type it out next time one of you makes me tell the whole story yet again, and I'll print this thread because no doubt one of your jobsworth supervisors will delete the entire thread.I do hope I'm wrong.RegardsRonHi Joss,Thanks for jumping in as well -- Tell me, do you people actually work for Sky?Is there actually any purpose or value in explaining everything here? Or (let me be cynical for a moment) is your role to waste the customer's time, hopefully get them to make a mistake and say something they can't prove or become abusive, thus weakening their position and maybe even opening themselves up to legal action from Sky?It seems rather odd (and inefficient) that I've now had three or four of you chiming in independently, rather than one person taking charge of the complaint and taking action. I say it seems odd -- it seems odd from a common-sense, logical business-sense point of view. However, it is totally in keeping with the shambolic approach Sky has shown so far towards us and this situation.But, I will say this - your posting is the first that seems to have partially departed from the script, so I have some hope that you do think for yourself at least a bit.Now to respond to your points:1. You say there can't be two names on a Sky account. In that case, the Sky employee who set up this account made even a bigger mistake than I thought. I clearly stated that although I was setting up the account and would be paying for it, I wanted my daughter to also have her name on the account so that we could both call to deal with it. Clearly, since I was handling the payment and my daughter would be receiving the service, it would be better and easier for both ourselves and Sky to be able to speak to either of us depending on the issue. Secondly, there was no mention of any requirement for a password. Up until now, I gave that initial employee the benefit of the doubt that this was an inadvertent mistake and that she had instead of adding my daughter's name accidentally overwritten my own. However, from what you say she would have to have known she was removing me from having any authority on the account. I'm sure anyone with a shred of common-sense can see it would be inappropriate to remove the account payer from having any authority on the account.2. Again, you claim the Data Protection Act as a defense. Again, please stop! Put down your script! Please understand what the DPA is! The DPA does not apply. The DPA does not stop Sky going into the account to verify details they require to know to keep within their legal requirements. The DPA is not a law that stops you keeping the law, which is what Sky seems to be doing here. The DPA requires you to set out what will be done with personal details, and then you have to stay within those bounds, but the DPA cannot limit what you are already required to do under other legal obligations. I understand you cannot let me know anything about the account at the moment (even though a court would see it the other way as the only reason I cannot pass your security is because your employees set up the account incorrectly), but please note this: I AM NOT ASKING FOR YOU TO RELEASE ANY DETAILS TO ME THAT MIGHT BE PROTECTED BY THE DPA!!!! All I am asking you to do is check into things and refund the money you have taken. An apology would also be nice, and appropriate, as would compensation, but I fear pigs will fly before Sky ever admits wrong or shells out money it isn't absolutely forced to.3. I was waiting for one of you to bring out yet another aspect of your silly security, and I thank you for doing it. You say that if the named account holder calls in and cannot confirm the password, there are further security questions (i.e. confiriming payment details & contact info) you can ask. I know that. But here's the problem. My daughter lives in London, I live in Merseyside. I can answer every single last one of your questions about payment, but she can't, because I have always been the one who paid. If we were sitting next to each other and the phone were on speaker and I could silently answer the questions she is being asked so that she could verbally answer them, we'd probably be able to get through. But we can't sit together, without arranging to spend the few hours we do get together waiting on hold to your "help" line. This explains why it hasn't been done on the phone -- your people on the phone have their strict scripts to adhere to, and they aren't allowed to think for themselves.It might occur to you that I could do this another way, I could get my wife or other daughter to lie and say they were the account holder and I'm sure we could get through that way. Since I know every last detail of this account, all I need is a female voice to lie through your security. Your security is clearly a total joke.But for me to do that would be fraud, wouldn't it? Then I'd be as bad as Sky.4. The services you continued to charge me for were ?25/month broadband/phone/line-rental package5. And yes, Sky was given the proper notice. That's why I included the detail in the previous email to say I'd transferred my home line and that transfer worked ok, and only then did I transfer my daughter's. Based on the previous shambolic performance from Sky, I was expecting trouble with the transfer and waited to do my daughter's until I knew we had successfully negotiated the treacherous path with our own broadband. As she is a medical student in her final years, she is dependent upon her broadband and I could not take the chance that hers would go wrong. Therefore I knew exactly what I was doing, and I ticked all of your boxes.6. And no, of course I've received no PM or any communication from your Customer Support team. I've also received no response to my registered letter, so it's not really a surprise the CS team hasn't responded. Maybe I'm supposed to think they are busily looking into it?And on we go .... I've still not given you the entire list of Sky screwups, by the way. I'm trying to keep this down to the ones which are immediately relevant.Thanks again for jumping in.Regards,RonThismaybe my last post ... a very nice lady called Beverly phoned precisely at 8 PM. Can't fault them on timing!All I needed was the new password, and to agree the call could be recorded.It seems Sky may have made a few mistakes. Therefore, as an act of goodwill, they will refund the money to my credit-card which I've not already been able to get back via the credit-card chargeback. Word of warning to all - the credit-card can only charge-back for the past 3 months or so. So, don't go on extended holidays, don't go getting laid up in hospital, and don't go to online-only billing, because you'll forget to check.I am promised that no credit-agency will have been contacted as of yet. Of course, I can't take that chance, and will have to write to all 3 in a couple of months and get full credit records to check -- both for myself and my daughter. I do that once a year for myself anyway, but there shouldn't have been any reason (other than this) to do it for my daughter, so I'll have to take it as an opportunity to get her started on a life-long habit of keeping on top of your credit record.I've done this ever since one very bad time around 8 years ago when I was refinancing 4 properties and purchasing another one all at the same time, and it turned out that one credit card (which I had never used) had 8 months previously incorrectly notified Equifax that I had agreed to an IVA (basically it means you agreed to pay off your debt at some point a little bit every month) -- which threw all the financing into disarray, and as a result I was forced to get self-certified mortgages (at a higher interest rate and higher fees). The credit card company was apologetic and cleared the record, but not in time for the original mortgages to be saved. The total loss? I don't want to put the figure here, but think Ferrari. And, due to the higher rates, it's still going on.And to make matters worse -- normally I send the credit agencies their ?2 statutory fee and get the written report, but because of the rush paid whatever Equifa' fee was to get an online credit-check -- which led to more trouble because the Mortgage company had a written report which had more information on it than the online version, despite Equi' assurances that I should have had the same information, just faster. Guess which bit was missing. That led to more delays as well.We're off subject here, but learn from my bad experience and make sure you get a full written credit report from Experian, Call Credit, and Eqfax every year and at least a few months before any major applications for credit, especialy a mortgage.Back to the subject .. Beverley is of the belief that all the frontline staff DO have an escalation route for such things (despite at least ten of you insisting you don't) -- so clearly either all you front-line people are morons, or your training is inadequate. Also, it seems she and I agree that the front-line understanding of the Data Protection Act is in need of clarifying. So, good news for all you front line people -- more training!Now, for the golden question -- did they offer any compensation?No, not a penny. They might argue with that -- I am promised that every penny that was taken since TalkTalk took over the service in September would be refunded -- and thatismy compensation.The word compensation wasn't even mentioned until the end when I asked for it. But suffice it to say the incredible amount of wasted time in trying to get through to sky isn't worth anything, and I would have been better off if I'd just paid the bill and written it off. Some people who don't earn very much might still find some hope from what I'm writing, but if you're in a real job, you're probably better off just paying the bill and walking away. And if you're not, what in the world are you doing wasting money on Sky? Maybe, just maybe Sky will make some changes because of this experience, maybe some of you will find it easier to get the customer service as a result, but maybe I'll finally get these pigs to fly as well.I'm just happy that the service Sky offer are now easily easily beatable by various broadband companies.I for one will NEVER deal with Sky again. Except, of course, if it turns out my refund doesn't appear, or our credit gets blackened, in which case I'll be back.Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.C:\Documents and Settings\Dylan>ping bbc.co.uk -tPinging bbc.co.uk [212.58.251.195] with 32 bytes of dataReply from 212.58.251.195: bytes=32 time=30ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=30ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=30ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=41ms TTL=119Reply from 212.58.251.195: bytes=32 time=30ms TTL=119Reply from 212.58.251.195: bytes=32 time=32ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=30ms TTL=119Reply from 212.58.251.195: bytes=32 time=31ms TTL=119Reply from 212.58.251.195: bytes=32 time=30ms TTL=119Ping statistics for 212.58.251.195: Packets: Sent = 16, Received = 16, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 30ms, Maximum = 41ms, Average = 31msControl-C^CC:\Documents and Settings\Dylan>Hi stacieI was told about 24 -36 months ago that I was getting my multi room for free by a silver tonged salesman when I tried to cancel my multi room that was not being used ( my wife also heard this as we were on loud speakers)I have since found out this was a lie and I've been paying for a service I did not need or wantI have spent days on the phone (keep getting cut off or ignored) I have sent emails( that promise a reply in 24 hours.... Takes over a week), tried the online instant messaging.... Keep getting cut off!!No one is able to give me a phone number to speak to the complaints department!!! They won't phone me back either( a problem according to repeats itself over and over and over again on these forums!!!!!!Getting nowhere and I'm sick as are most of your customers about your firms SHOCKING customer services!!!!!I was sent a letter offering me a free upgrade on my hd box. I replied as per instructions and have heard nothing three months down the line!!!!In short the answer to your question "can I help" .... Well I would be amazed if you could and very grateful but considering most people experience as you can see on these threads I very very very much doubt it.Sorry to have a go but I'm sick of your firms inadequate customer service...... Roll on BT infinityTimHi Mike,Thanks for taking the time to bring your thoughts to the community, there are a few points I would like to clarify with you.When you signed up to Sky you agreed in a legally binding contract to our Terms of Service, if you did not agree or were not happy with the T&C's you should have said something at the point of sale or at the very least before you were installed. As you have agreed to these Terms of Service you are legally bound to fulfill your half of the bargain (pay for your Sky services) as we are (to supply the agreed services).Here is an excerpt from the pertaining to any price increase that may or may not happen - we did have a price freeze in effect from September 2011.Will the price of my subscription(s) rise during the Minimum Term?Under the Sky digital Subscription Contract we can increase the prices for the Stand-alone Premium Channels or extra Sky Premium Channels at any time during the Minimum Term. However, in all other cases we can only increase the relevant Subscription Payment once during the Minimum Term. This increase won't affect you during the first 60 days of your subscription to your chosen service(s) and will not be more than either 10% of your subscription or the increase in the UK Retail Price Index over the last 12 months before we tell you about that price increase, whichever is greater. Under the Sky digital Subscription Contract, if at any time you change your chosen Service, you will pay the then current price for your new Service from the day you first receive it.As you can see as your 7% increase is well within the agreed 10% we have not broke our side of the bargain and you will be charge the new price going forward. We will collect this new monthly fee from your preferred continuous payment method. If you you stop the automatic payment and make payments yourself, for the previous amount, our system will pick up the outstanding balance has not been paid and your services would be suspended. If you still continue to not pay Sky we would apply an to your account, the minimum subscription price for the remainder of your contract, and if this is not settled the debt would be passed to a collection agency. (I'm not trying to scare or bully you into paying I'm just explaining the debt management process).If you still feel we are being unreasonable in enforcing the agreed T&C's of your Sky contract and feel the only route you have is to take us to a civil court then that is well within your rights to do so.Now I'm no expert in this area but as far as I'm aware the party who loses the Civil action normally has to pay court costs and the fee's incurred by the other party?The reason you joined Sky in the first place was to access the we have, that you continue to enjoy the services you have with us & you remain our customer.Hi Golden+Wonder,Sky have a "Complaints Code of Practice" which states that they "aim to respond to your complaint and agree a resolution within 10 days".It also explains the circumstances in which a complaint can subsequently be referred to an ombudsman:"If your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme".If you haven't already, I'd advise that you/your father clearly state to Sky, that you wish the matter to be treated as a complaint, so a time limit on Sky resolving it is clearly established.Thank you everyone who has supported me on this post. I am please to advise that 5 years after the move, my father has been refunded the money he had overpaid. SKY have an accessibility team who can help with issues of customers with disability. Only then can you receive understanding and co operation from staff who really wish to help. It is a terrible shame that fortress SKY cannot train all their staff to listen to individual cases as it often feels like you are going round in circles. I would like to thank the lady in the accessibility team (you know who you are and we spoke many times on the telephone) for your assistance.Kind regards,campbellno9 wrote:i am not willing to live with the slow speed while new customers get the faster speeds and we just get a price hike no thanks sky i'm off i will be ringing either BT or virgin and then you to cancel the whole package i have.ONCE AGAIN SKY SCREW'S IT'S CUSTOMERSAre you stupid or something? First off, look at the date of this thread, it's in 2012. The "double speed" for new customers, was the fibre pro 80/20 package, being released about a month earlier for new customers. Sky's 40/10 is cheaper that BT's, BT's 80/20 is cheaper than Sky's. Leave sky, no one will miss you, you don't need to come on here to inform us. If you have a speed issue, try making a seperate thread with the relevant information so we can help you. If you're just on here to rant, then you're wasting your time. The 80/20 could cost a bit less, but at the same time sky's 40/10 is fairly cheap.AndyK80 wrote:why are you defending SKY they are like any other isp plus they got more expensive. Plus have you seen the setup for fibre? 2 modems second used as a hub ???? [REMOVED]? 2 years in the making and they came up with this???Every other ISP in the UK offering the same product has the same setup, even BT: an Openreach VDSL modem connected to the line, and an Ethernet router (not a modem) doing the PPPoE authentication and whatever routing and WiFi gubbins you need for your LAN.Why are you attacking Sky? Chip on your shoulder or something?AndyK80 wrote:Dare YADare me what? You keep linking to the usage policies, but there's nothing there that says the Unlimited product is shaped, capped or in some other way neutered. There's lots of mentions of "if you have a cap on your product", which refers to the 2GB cap on the basic broadband, not the Unlimited or Fibre products. The other bit that talks about limitations is for the Connect product, which is a BT Wholesale resold product, not on Sky's network.-ncampbellno9 wrote:i am not willing to live with the slow speed while new customers get the faster speeds and we just get a price hike no thanks sky i'm off i will be ringing either BT or virgin and then you to cancel the whole package i have.ONCE AGAIN SKY SCREW'S IT'S CUSTOMERSAre you stupid or something? First off, look at the date of this thread, it's in 2012. The "double speed" for new customers, was the fibre pro 80/20 package, being released about a month earlier for new customers. Sky's 40/10 is cheaper that BT's, BT's 80/20 is cheaper than Sky's. Leave sky, no one will miss you, you don't need to come on here to inform us. If you have a speed issue, try making a seperate thread with the relevant information so we can help you. If you're just on here to rant, then you're wasting your time. The 80/20 could cost a bit less, but at the same time sky's 40/10 is fairly cheap.Here's a summary of downgrade/cancellation methods available to you:31 days notice (to tv subscriptions) applies if a change will result in a reduction to your Subscription Payment.....YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.comRemember, that the terms and conditions additionally state, "You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky", as Sky may otherwise contact you to verify this information.Most terms & conditions are available at:TV upgrades can be ordered online athi i would like to downgrade my package but dont no how to do thistoekneem wrote:I have Sky Broadband Unlimited from an unbundled exchange, Sky TV and SKY also do the Line rental+ Sky talk.I want to go back to BT for my Line Rental and call packages, but stay with SKY for TV and Broadband. I realise I shall have to pay more for the Broadband.What is the easiest way of getting the Phone line and calls back to BT( and the safest)Should I contact Sky, or should I let BT deal with it.I do not particulaly want to lose the broadband through incompetence in the change over of the phone from SKY to BTI have been with Sky for over a year now for broadband, phone and TV.I am wondering if ever the option is going to be made to downgrade your account online as well as being able to upgrade?I don't think sky make it easy for people struggling financially, as the cost in phonecalls is enough to put you off downgrading! - But I think this is their ploy!You phone them up and they're asking why you want to downgrade - which is very hard to say if you're not good at dealing with financial difficulties!!I really think Sky should make this option available online - surely they are making enough money already to let people make their own choices without the stress!!They don't "trap" you into a contract. You are fully informed at the start about the contract, and fully informed about any changes to the contract.You don't have to enter any kind of contract with Sky, its your choice.If you feel you you have been duped by sky, and they didn't tell you everything you needed to know, then you have a genuine grievence, but after reading posts on these forums and listening to people I know, talking about subjects like this, I'm of the opinion that most people are just idiots.Hi,Long winded message ahead....I called Sky on Sunday to see what the options were for downgrading our sky subscription. We are buying a house and need to budget better! I checked BT & talk talk and found both have cheaper deals but we like Sky and are happy to stay, we just need to pay a bit less! We have been with Sky for over 12 years between us and never had any offers, we have phone, BB & full tv package costing us ?86 per month. We were willing to remove Movies and sports if required but hubby would prefer to keep sports if possible!! I spoke to a nice guy called Matthew who offered us 3 different reductions (free line rental, 25% off our bill & 1/2 price HD) which he said could be used all at once, taking our bill down to around ?56 & keeping our package as it is. I was fairly happy with this but needed to check with my husband as it would tie us in for another 12 months. Matthew said he would call me back on Monday (yesterday).We decided we would go ahead with this rather than swap providers but possibly remove our HD package as we don't really need it. This would take us down to ?50 or less per month. Unfortunately we did not receive a call back from Matthew.I called tonight and spoke to very helpful girl, unfortunately I didn't take her name, who explained Matthew was wrong in offering all 3 offers together, his notes on our account were minimal and she could only offer us free line rental for 6 months OR half price sports. Nowhere near the saving we were originally offered. She was very understanding and offered to put us through to cancellations, suggesting we told them about looking at other providers. She said there was a long wait but that she would stay on the phone until it connected so she could explain the situation to cancellations before putting me through. 20 minutes of waiting later, the phone went dead! I tried to call back but seeing as the wait is so long and it costs money to call by mobile (home phone broken) I thought I'd contact on here instead!Is there any way somebody could contact us using the number on our account? As I said, we have always been happy with Sky but it's starting to get a little frustrating. We will now spend the evening pricing up other options and seeing how we get on. There are some good offers out there for new customers, it's just a shame you don't offer any decent benefits for long term customers. It's also annoying that one of your advisors can give one deal, then the next says that deal doesn't exist....Any help would be greatly appreciated! Give us a reason to stay??Thanks,LauraI've no idea if anyone has already posted about this as I cannot be bothered to do a search I don't half get annoyed at the download size of SKY GO files. We have ~500-600MB for a TV episode and ~900MB-1.3GB for a film.Anyone who has ever downloaded episodes or films via other methods will know that files can be compressed to much more reasonable sizes and viewed in better quality than what we get via SKY GO.BBC's iplayer gives you a few choices on sizes to download, so, I wonder if SKY are ever going to offer some choice and perhaps some better compression to reduce the download sizes?I know in this broadband world it's assumed everyone can download faster than the speed of light but this isn't the case, plus most broadband packages have download limits per month. I had to up my broadband package as I kept hitting my limit (20GB) by downloading stuff via SKY.Also, with BBC iplayer I can choose anything to watch and immediately jump to x minutes into the programme and it will take maybe 5 seconds before it starts playing it. In SKY GO ?? well, I could wait 20 minutes for it to buffer it. Sigh.System DetailsManufacturerModel NumberFirmware VersionADSL Firmware VersionSagemcomF@ST23045.14.6.1a4NA2pD030n.d23bModemModem StatusDownStreamConnection SpeedUpStream Connection SpeedVPIVCIConnected2551kbps605kbps038ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server7c:03:4c:8d:dd:9d90.222.206.131PPPoA255.255.255.2552.127.238.15190.207.238.9790.207.238.99LAN PortMAC AddressIP AddressDHCPIP Subnet Mask7c:03:4c:8d:dd:9b192.168.0.1On255.255.255.0Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast NameSKYDDD9BEurope11enableenableAttached DevicesUnknownWirelessUnknownCabledUnknownWirelessUnknownWirelessUnknownCabledBLACKBERRY-E2AEWirelessHOMEPCCabledUnknownWirelessI was estimated at 10 to 20 Mbps on sign upReceived my Sky Wireless Connector yesterday and am having problems. If I go into catch up and try to download and thenview aprogramme while downloadingmore often then not it will get stuck at the downloading stage and won't offer the option toview while its downloading and also the downloading is really slow.I believe I have found a workaround, what you do is start to record the programme you want to watch then cancel the recording when it becomes apparent that youcannot view it and then start to record something else, the second programme will usually offer to stream ok so then you cancel that and go back and resume downloading the first one which should now offer you the option to view while downloading and will also download quickerSaves waiting for hours for a program to download and you can actively do something to get around this.Received my Sky Wireless Connector yesterday and am having problems. If I go into catch up and try to download and thenview aprogramme while downloadingmore often then not it will get stuck at the downloading stage and won't offer the option toview while its downloading and also the downloading is really slow.I believe I have found a workaround, what you do is start to record the programme you want to watch then cancel the recording when it becomes apparent that youcannot view it and then start to record something else, the second programme will usually offer to stream ok so then you cancel that and go back and resume downloading the first one which should now offer you the option to view while downloading and will also download quickerSaves waiting for hours for a program to download and you can actively do something to get around this.Since adding the second post in this threadI've followed your comments closely.I can report an improvement in download speed - last attempt took 2 hours for a film as opposed to the original 10 hours.However this still means that the service is not 'on demand'. I plan to give the 'pause & restart' suggestion mentioned earlier a go, and if still no joy I'll start the download as I go to bed and leave it running during the night. Ridiculous!It's also not all free as someone mentioned - I had to pay ?2 each for 2 of the films I downloaded yet had to wait until the next day before I could watch!I maintain that I have a very healthy average speed of 54mbps. Only run 1 laptop in addition to the Sky box. Use it for general email / internet so nothing that could 'drain' the feed so to speak.The 'Knowledge Advisors' have gone very quiet on this thread - perhaps they've come to the same conclusion that we have,that the info Sky is feeding them re download speeds being the root cause is a load of rubbish and there's no defense to a badly branded 'On Demand' service that is clearly very much the opposite for a lot of customers!I'm stil having horrible problems. Tried to download a 30 minute standard definition programme from iPlayer earlier in the week and it took over 2 hours - 4 times longer than the progamme itself - which is totally ridiculous.And as normal, later in the evening it starting speeding up again as presumably less people were using the service. Use it between 6pm and 10pm though and it simply isn't worth the bother - but since this is the time most people want to use an On Demand service, it makes a complete mockery of the whole service.It would have been quicker to move my desktop PC from the spare bedroom, set it up in the living room on our main TV, watch the episode via the PC based iPlayer, and then disconnect and move the PC back upstairs again. And I could probably have fitted in a trip to the pub for a couple of pints and still been done and dusted quicker than the supposed "On Demand" service. Total shambles! PS - Anybody from Sky reading this post - please don't ask me to check my broadband, wiring, WiFi, master socket, settings etc etc. As I've already explained at length in previous posts, I've ruled out everything other than an issue at the Sky end of the service which is definitely the culprit here, and I'm not interested in being fobbed off.One question I have for other forum members - is anybody with these issues a Sky Broadband customer? Or is this an issue that is limited to customers using non-Sky ISPs? It crossed my mind that Sky may be "managing" bandwidth to give customers of their own Broadband a preferential service. I may be barking up the wrong tree (in which case Sky, please accept my apologies), but it did cross my mind that this is the sort of stunt they may pull!If this carries on, the time to move to a 'proper' on demand service from one of the other service providers is fast approaching. Perhaps its also getting to the point that the Sky Movies package is no longer worth the effort when proper on demand movie services are out there - especially as more and more premium films are moving away from Sky's subscription to the pay per view Sky Store service. Come on Sky - sort this out - I've been a loyal customer for more years than I can remember, and you are seriously risking losing me as a customer - and I can't be the only feeling agrieved about this.The service from Sky is the best in UK....when it works! /The catch up on demand is the most useful-however, I had major issues as anyone can read from my previous posts in this forum, where the best equipment and the fatsest cable broadband in uk didnt help.Customers cannot be expected to be internet or software engineers to resolve this as so much complex things surround Sky transmissions and internet , but for me with above reasonable knowledge, it was just basic irritation at waiting hours for a program to be viewable.If all other devices are perfroming correctly on the same connection and you HAVE TRIED all the usual steps, contact Sky and insist they help.I have to admit , my own on demand is working like a treat now so I am optimistic others around the UK should improve.I admit, if my on demand was like it was in October, I would be ( swear word ) off as its not right at all.I go with the new wireless connector (N spec) over the old one anyday... For me it seemed to sort it self out...again, it was not my settings or equipment, thats 100% fact.Post details of problems on forums as people on here tend to be helpful.For me availability of an HD programme being downloaded is very slow but I have found a work around that allows me to watch an available downloading HD programme in 5 or 10 minutes at any time of day or evening.Without doing the work around I could wait until an HD download is 50/60/80% downloaded before being available to view and that could take more than an hour. I gave up doing that and began scheduling programmes for downloading overnight.Here’s the workaround I am now using for HD downloads.Start the HD download. After 5 minutes or so go into the downloads tab on the planner menu and press blue to pause the recording. This halts the download.Immediately after pausing, press blue again to resume recording. The programme changes from showing as being downloading to be immediately available for viewing while continuing to download from where it was.I’ve discovered that this happens whether the download has been recording for 5 minutes or 50 minutes.This has worked for me on the 10 consecutive times and I have used it, which has been at different times during the day or evening.I don’t understand why pausing the download for a moment to then restart recording makes the programme availability immediately happen but I’m jolly pleased to have found a solution that works for me rather then be kept waiting for it to be 80% downloaded before I can watch it otherwise.Happy New Year to all readersOh dear. Should Ihave read this thread sooner. After much pestering by my daughter I ordered a Sky Wireless Box so that we could make full use of the 'On Demand' service. It arrived a couple of days ago. Hmmm - thinks I - is this working correctly - it seems to take an eternity to download a programme. Must be something wrong with the way I have it set up (though in truth what can actually go wrong when setting it up?). There surely must be some mishtake - it's taking hours to download a programme - and can't I start watching it as soon as a reasonable amount is buffered. And so I came on here to have a delve around. And I come across this thread. And my heart sinks. This is not good. I pay a lot for my Sky Services (Broadband, landline, Movies, Sport etc) and had began to think about whether I was getting value for my money. Sky On Demand seemed 'a good thing' that would ease my pain. But no - not only is it not a 'good thing', it is a 'bad thing'. Why? - stating the obvious - the very fact that this thread has been going so long with so little positive input from Sky; that there is no statement that they recognise that there is a very serious problem with what is disingenously branded an on demand service (i.e. you get it when you want it), and that there seems no intention to investigate and resolve the issue (there may be - if so just tell us). So this thread has left me feeling very glum and disenchanted with Sky.Daveboy75,In my experience the issues you are seeing may not be related to the wireless connector, and could be more related the the entire Sky On Demand service. I'm using a wired connection Internet connect straight into my sky box and have been having similar issues (mainly during peak viewing times) with On Demand being worse than useless (I waste time trying, then have to abort, and find something else to watch). Your experiences with your PS3 are also very similar to mine, which clearly point to Sky not investing the money into their service.Appalling in my view given the huge amounts of money I pay to Sky every single month. Being treated with such contempt when I am paying out good money is really starting to grate.Personally getting close to canning the entire Sky Movies/On Demand rubbish and using 25% of the money I save in inflated subscriptions to to pay for a Love Film or NetFlix subscription - and pocketing a lot in saved monthly subscriptions at the same time. Granted the choice isn't as good as Sky, but at least it works and at least they don't reserve all the premium titles in the manner Sky does with their Sky Store so they can cream even more money off their customers.Shame - been a Sky custgomer for the best part of 20 years, and am now close to defecting - all because Sky can't be bothered to invest in their service - without these issues I would have been blissfully using the service without even looking at alternatives, but feel my hand is being forced now.Come on Sky - sort this out! This isn't rocket science. There ARE alternatives, and only inertia is keeping some of your customers with you, and that won't last forever.Well I've finally spoken to someone at Sky who seems to know what they're talking about (although he did try the "problem with your internet" line first). After following the instructions he gave me, my On Demand now works, i.e. I can start to watch programmes immediately (via the Sky wireless connector) - it used to take an hour to download an hour long programme.I selected an hour longSD programme to download at 7:30pm last night (which is probably a good indication of peak time) and it started playing immediately. I then tried an HD programme but this was taking some time (i.e. I couldn't watch it straight away) so I cancelled the download asI was going out for the evening. However, as the HD programme was 1.3gb in size, it will obviously take longer to download than something that is 500mb, so I'll have another go and post up with my findings.Anyway, I don't recall seeing the instructions I was given on this forum so I'll post them up now.When I refer to"the box" I mean the Sky +HD box, and not the wireless connector:In my case it was. I was told that it may take up to 72 hours for this to take effect, but in my case it was instantaneous. For reference, my broadband wireless router (BT with Home Hub 3) is in the front upstairs bedroom and the Sky box is in the living room at the rear of the house (I live in a 3 bed detatched).Based on my previous findings (PS3, laptop and mobile phone all worked perfectly in living room), and thelength of this forum (my first post was four months ago)I think it is safe to say that Sky - whilst not being prepared to even admit there may be an issue with their product - have been busying themselves working on a solution, which clearly appears to be equipment related... one software update and suddenly it works (my Sky +HD box was brand new and installed by a Sky engineer - although Sky hadn't actually set me up for On Demand so the engineer never got to test the system).If anyone from Sky actually bothers to read this forum, you will see that you have seriously upset a lot of your paying customers withhowyou have dealtwith this issue - burying your heads in the sand, repeatedshifting of blame, and your customers having todo all the work. Personally, I am prepared to temporally accept a problem ifthe company makes a statement that you accept there is an issue, and you state your plansto resolve it. Just repeatedly stating "it's your broadband" is not good customer service, and this makes people feel as thoughSky'sattitude is "we've got your money, so what's the problem?".Anyway, I hope that what I have posted above helps some people out. I'll keep updating with how the service is working.Unfortunately this is not a problem with anyone's ISP. I would suggest Sky and BBC need to sort this out among themselves. Lets be honest, BBC is probably the most popular on-demand content provider in the UK and Sky subscribers have just been waiting for that day when it was available. I can start viewing an HD movie on any of Sky's movie channels in less than a minute (I'm on Sky fibre unlimited pro with 80/20 speeds) but iPlayer can take up to 2 minutes for each percentage point and as of 5% it hasn't made the programme available yet. I'm not patient like most of those paying for premium packages. So I got bored waiting for the Sky box and switched to my Apple TV to use iplayer over AirPlay with my phone and it started playing in seconds.Moral of the story, sort the bandwidth or delivery system out Sky. After years of an inferior on demand selection to Virgin's you almost caught up. This sort of amateurish setup will make you fall by the wayside again. Take a leaf out of Apple's book also and admit to your mistakes and detail what you are doing to resolve. Save frustrating your loyal customersHi, I have spoken to a couple of my colleague's who has advised when you download a program as ozsat advised these would be deleted once expired. There is different broadcasting rights and agreements that are in place for On Demand content and for the content that is shown on the EPG (your TV guide), this is sometimes why there is a delay in adding the material onto the On Demand menu and for our (which is in the On Demand platform). Also, you may see that this is also true for content that you may see on your EPG, but are not able to see it on our services. As ozsat has mentioned you are able to find this information out by pressing the "i" button, sometimes you also see a pop up menu when you record content from On Demand (Showcase) onto your planner. I hope this clarifies this for you. Thanks,Hi All, Not good to read that you are getting the " This is can be caused by a compatibility issue with the TV or because the HDMI cable is not communicating with the TV. It could be that the HDMI cable or HDMI input on the TV is faulty, however try the steps below and let us know how you get on please. 1.Press Standby on the Sky remote. Standby light displays. 2.Switch off the power supply or remove the plug at the mains socket. 3.Switch connected equipment to standby and disconnect at the mains socket. 4.Confirm no lights remain on the Sky box or any connected equipment. 5.Wait 60 seconds, then switch the TV on at mains socket. 6.Switch the TV to the correct HDMI or DVI input. 7.Switch the Sky box on at the mains socket. 8.Wait 2 - 4 minutes after the standby light displays. 9.Switch on all connected equipment at the mains socket. 10.Press Sky to switch on the Sky box. The green light displays ThanksOn the 4 May I had my fibre installed, when i did a speed check via my iphone I had 35/9 via speedtest.net which i thought was really good and i was well happy with that, the speed went up a bit over the 10 daysDLMand rested at about 36MB and and all of a sudden it is now dropped to between 16-17/8 (wifi on iphone).I dont know when this started, but I have rebooted my hub to see If this resolves the issue and it doesn't, my hub still says it is syncing at 40/10 but i still get between 21-25MB via speedtest.net hard wired to my router, now i know it can do more because ive seen the results before.I have rebooted my modem now to see if that was the problem the hub says it is syncing at 40/10 but a speed test says 25mbAny ideas why there would be a 11MB drop in speed and also i have a ping of 22-25 should that not be lower as well ?Thanks for readingI recently upgraded to fibre unlimited due to very low upload speeds on ADSL.The connection speed is a lot better compared to ADSL so I am happy with that, however I regularly lose connection to the internet (eventhough the WAN link does not appear to bounce).With my previous setup I was perfectly able to listen to streaming digital audio on my Denon RCD-N7 for a number of hours where it now loses connection, only to resume after a little while, ruining the listening experience.Main telephone point => huawei modem (BT provided) == LAN connected to Sky provided Sagem wireless router == LAN connected to WD live wire 4 port home plug == powerline connected to three other WD live wire homeplug AV in lounge, study and bedroom that connect to Sky + HD box, Denon RCD-N7, bluray player, and tv, (all four in lounge), sky+ HD in bedroom and desktop pc in the study.The only change has been upgrade to fibre, addition of two more livewire boxes, (one in bedroom and one with BT modem). Does anyone have any suggestions what could be the problem and what would be the best remedy?regards,Nilusok so I held off cancelling my contract on the basis of Frasers post to PM you and this is what I finally get 5 mins ago;It is not great to see that this is leading you to enquire about cancelling your account. There are dedicated teams within Sky who can action this and you would need to take this request up with them directly. They can be contacted by email, live chat or telephone and all the details for that can be found .effectively telling me where to go so ok, cancellation email sent (ref KMM17689213I15977L0KM).I appreciate where people have tried to help me (in particular John in CS Manchester and Ian on this board). I'm sorry it's come to this but paying 100 quid for a second hand box that has previously been fried in order to keep paying my monthly sub is just too much.To anyone else who's box dies and is reading this out of morbid curiosity and wants to haggle without cancelling? good luck, it took everything I had and beat me flat.kind regardsDavepmhtuk wrote:Quote:Dear Mr XXXCustomer Account Number: XXXXThank you for your email about Anytime +I have checked with our anytime plus team and they have advised that there is a software download in progress to your type of box today and you should be able to access this service within the next few days If you have already registered online then you will receive a text or email to advise you that it is available and how to activate if you have not already registered you can do this by going online to I hope this helps with your enquiry.Kind regardsMaryanneSky Help Centre If it's not active by the end of next week, I'll be escalating my complaint.Same, its getting rather annoying, after at least 6 months of being promised this service, we need to see what the hype is about! The fact they are now advertising it on the streets and on the tv yet have not updated a lot of their customer base is disgraceful!On the 12th June 2013, I received two letters from Sky (see details below).I was told that I needed to contact DTH Compliance by email (see copy of email below), and I would receive a reply within 24 hours. I sent the email and have not received the courtesy of an acknowledgement or reply to my email.I desperately need an answer to my question. Please advise.Email sent to "dthcompliance@bskyb.com" on 12/6/2013 at 11:00amI have today received from Sky 2 letters (see attached). One saying “I hope you’re enjoying your new package.” And another saying “We’re sorry to hear that you want to cancel your Sky Talk and Sky Broadband” , and that these services will be cancelled on Friday 21st June 2013. I have not cancelled these services, except O2 to transfer to Sky.I rang 08442410499 and spoke to someone called Andy, and asked him to make sure this was an error, he was unable to do this as there was a stop on the account. I have been at this address nearly 6 years and with O2 at this address for 4 years and always paid the account by Direct Debit.This telephone number is very important to me and I must have an assurance that the service will not be cancelled on the 21st .I am the position where I didn’t necessarily want to go to Sky, but O2 sort of took that out of my hands. It appears that my initial concern has proved positive.I am told that you are the only people who can tell me what the problem is. I desperately need to know the reason, and an assurance that the service will not be cancelled on the said date.If it transpires that we cannot resolve this problem, I need assurances that this number will not be cancelled until another provider is installed.I don't like your methods of work. My 50% discounted 12 month contract was due to terminate in early May 2013 so I phoned mid May to cancel it only to be told by your operator that my contract wasn't ending until August, making it a 15 month contract. I know what I signed up for. I only cancelled it because I was moving home and Sky was already in place at my new address courtesy of my new housemate.Your man went on "We sent you a letter to say we were extending it for three months" NO LETTER HERE! My following months' bank statement (June) arrived and YOU HAD INCREASED THE TARIFF AND TAKEN THE FULL AMOUNT so YOU need to take a look at yourselves. If the deal was extended to August, why did I pay the FULL amount in June? I paid over ?23 more and you haven't refunded it either!!!!If I don't get satisfaction, I will contact the relevant authorities - Office of Fair Trading is a possibility.I have been working solidly for the last two months and haven't had time to follow this up, but in three weeks, I start a three week holiday and I WILL be seeking a refund from you. If you want an agreement number, please feel free to contact me privately.Hi,I've stumbled upon this thread like others whilst looking for a fix for this issue via the web.I have an Amstrad Sky+HD box, some details below.Model: R003.047.25.00PVersion: 4F3006OS Version:R003.047.25.00PEPG Version: 47.0.16.1I have this hooked up by HDMI and optical connection to my Sony STR-DN1000 AV Receiver which is then plugged into a Samsung LE46A786R2 TV. My Sony AV Receiver is configured to accept video from the HDMI and the audio from the optical connection. This has worked fine since I set it up over a year ago but in the last week or so I noticed the issue with the lose of sound when fast forwarding through a recorded programme.The workaround works for me also currently but it would be nice to get this resolved.While, I'm here. I also have an Amstrad Sky+HD box upstairs whch was fitted later. This is very responsive when used but my main box downstairs (the one referred to above) is very sluggish in comparison. Are the newer Amstrad boxes faster than the older ones?For crying out loud. Emma-o, have you read any of the preceding posts at all? This is not an issue that a planner rebuild will fix. It has happened even on brand new boxes of a variety of models, and on mine both before and after the planner rebuilds I have had to do for various reasons.Do you represent Sky? If so, it would appear Sky have completely failed to appreciate anything about this issue. Has any progress actually been made in the two years since this has been highlighted as a problem?I have been using DynDNS for many years now and am glad that I set up my account when I did. It has been reliable and beneficial. Since then though things have changed and many new people without a DynDNS account are struggling as the Sky routers will not allow an alternative to be used.Could Sky please now take step to add various alternative sites to the firmwares for all their routers please? Custom firmwares such as DD-WRT and OpenWRT provide support for multiple sites.An alternative would be to emulate what D-Link are currently doing. This is to provide a portal to set up a free DynDNS account through their site. The address includes D-Link's branding, but it uses the DynDNS site and would work on Sky's routers.BackgroundSome time back the site closed the option to allow people to sign up for a free account and obtain two DynDNS addresses so that they could access their home whilst away and perhaps a second location too.As a compromise they site allowed people with a Credit Card to set up an account for 28 days on a trial basis and at the end of 28 days you could cancel, pay no money, but would be limited to a single address. The big drawback here is that you need a Credit Card and not everyone has or wants one.Now they site has changed the trial for the worse IMHO. The trial runs for 14 days and you still need a Credit Card. At the end of the 14 days if you do not agree to pay the money, you no longer have access to a free address.What is DynDNSWhilst I would expect many of the Sky staff to know what DynDNS is for, many others reading this will not.Essentially for our home broadband connections the external address can periodically change. DynDNS allows you to type an address such as sky.com into a program or app so that you can then gain access to a device on your home network.Such devices might include Network Attached Storage (NAS), IP Cameras (IPCam), monitors and much more. Ten years ago many of these devices would have been unheard of, but they are now becoming much more popular. IPCams, for example, allow a good method to check up on your home whilst you are away. NAS units allow you to retrieve files from home which you may wish to access and also they allow you to backup your valuable files too.With the improvements in connection speeds which many of us now have for the Internet, the use of such devices is increasingly popular and accessing them when away from home is part of the expectations that many of us have.AlternativesThe alternative sites offer much the same service as DynDNS does. Whenever your external IP Address changes, the site can be updated and you will be directed to that site instead.There are small apps which you can download and install to keep the address current, but these require a computer to be switched on 24/7 in order for you to be able to find your home network when you are away. The whole idea of having the DynDNS settings on your router is so that the router updates the IP Address whenever the external IP Address changes.Since Sky's T&Cs disallow the use of your own router, using a router with DD-WRT or OpenWRT would technically be a breach of these conditions. Many people would find these custom firmwares unfriendly and these are only available for Cable routers, not ADSL routers.Mike-y wrote:I'm afraid, if you read this thread carefully, you'll find that there is currently NO WAY of using No-IP with the sky hub itself.Sky are still enforcing a monopoly of DynDNS.Workarounds include installing the NoIP client on a NAS or other always-on device within your network or getting such a NAS to email you daily with the external IP in the message, or just in the header. I use all three!I have no devices that are always on that I can install a NO-IP client on.The reason that I need to revert to using Dynamic DNS is that my pico VPN / firewall unit can connect to my works network.I'm moved over from O2 and they had public or fixed IP addresses, and additional my router supported Dynamic DNS witn NO-IP without a problem. Additional the router had a USB port I could use to share a printer on. The Sky box doesn't have an USB port either.I feel I have made 3 steps backwards rather than forwards. No letter of move over date only a sticker on the router to not to install if before the 5th and an e-mail stating the move will be at midnight (no date) so we will not have an interuption and on the 5th at noon, without warning our phone and broadband was cut. Due to the matching date on the router I expected it had to do with the switch, so I lost capability to work from home! Took an good hour and a half before things returned to be operational, however no-ip now nolonger works automatically.O2 deliverd me a 14 M down and 1.256 M Up stream, Sky currently is about half of that at the moment, I hope the modem trains to be better.So what other options do I have to get a "approved" router that can work on SKY broadband?ThanksNiteowlsI got the Sky Hub and was trying to enter my password for my DnyDns service and got a message saying that I have entered an invalid character in the input box! Why the heck would you not allow special characters in a password box! That's the whole point about having a secure password. The DynDns service obviously allows special characters in the password, I've had mine for years and years, since the start.So, why would a software engineer put a validation check on a password field to deny special characters, it makes no sense.Anyway, remove that validation check from the password field for the DynDns entry and release a firmware upgrade. Or else supply a way to ssh/telnet into the Sky Hub to set it manually (like I used to do with my Netopia Eircom router)Hi Thanks for the idea. Have now just installed Google Chrome, but it did not change things. Then downloaded Yahoo Main Page and accessed my emails + contact list through their site, still cannot edit the contacts when called up and seems to freeze the contact as well which doesn't help. Any other suggestions please??Itried Firefox recently, but went back to Internet Explorer eventually as my wife found Firefox a bit confusing although I quite like it. However Idon't now believe the Browser is the problem.Mariner 123Hi Derek, Under normal circumstances the early termination charges are usually just the remainder of your contract, but at the lowest priced subscription package available. So as an example, if you were on Fibre Unlimited Pro your charges would be based on just Fibre Unlimited as it is the lowest available package to what you are on. The line rental part of this is slightly trickier. Usually when paying the 12 months up front it is considered a 12 month offer, so it may be the case that the line rental is considered contracted to this point. Without seeing your account though I honestly couldn't be 100% certain of this, especially as you upgraded off the back of your complaint and conditions may have been adjusted for you. If you were looking to cancel though, the team are able to work this out for you and can give you a final billing amount which is worked out at the time. You would still be able to change your mind after being given this information as well. I'm sorry to read that you are considering cancelling and I hope you get this sorted. Please let us know how everything goes and if you could update the forum with how it's all worked out, it would be a great help to the community. ThanksMcGraph1982Hi Michael,Difficulties exercising early termination rights are a common issue.There are a large number of threads in the forum where it's been raised- see .Early termination is a contractual right per Sky's terms & conditions. There is a link to the article that ChrisMcP has copied in the terms & conditions. The link that takes you to it is .Quote:How long does a subscription last?....If your Sky digital Subscription Contract or your Multiroom Subscription(s) Contract end during the relevant Minimum Term (other than where you have a right to end them either under the terms of the relevant Contract or under ‘Your Rights to Cancel’, ) we will charge you an early termination charge. We may charge these amounts directly to the credit or debit card which you have provided us with details of, e.g. when you paid for the installation of your Digital Satellite System and, by entering into these contracts, you are authorising us to do so. We will give you reasonable written notice before these charges are made. For more information about these charges go to sky.com/earlytermination_______________See also Paragraph 10 (bold type) of the “Sky Multiroom Subscription" terms & conditions and 11(d) of the “SKY DIGITAL SUBSCRIPTION CONTRACT” terms & conditions (bold type).I would suggest that you raise the matter as a complaint, request that the complaint be processed in accordance with the Sky Customer Complaints Code of Practice and refer Sky to their obligations as detailed in the terms & conditions, in the hope that the matter will then be escalated to staff who understand your cancellation rights.According to the Code, Sky “ aim to respond to your complaint and agree a resolution within 10 days”; and:If your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme.The Sky staff last night told me to email you about the problems with last nights film Easy Money I came straight from work in Central London and had my wife drop my 15 year old son off at the 02. The film stared and the title of the film came up as Snabba Cash, there was no mention of Martin Scorsese or even Easy Money, at first I thought that it was a mistake as the ticket and the online details of the film made no mention of it being a foreign film or that it was subtitled. We sat thought 30 mins of the film and then my son could not keep up with the story any longer and we left ? he was very disappointed as I had told him it would be like Goodfellas, the evening was a bit of a let down for us bothI spoke to staff at the cinema who took me to the sky members of staff present, they informed me that lots of people had walked out and that there had been a mix up with the film. I asked them if it was possible if we could watch any other film and they said they did not have the authority but that I should email you to see if you could sort something out for me and my son I have not completed the survey as I did not want to leave any bad commentsThanks very much,WilliamDear Sky Rewards,Thank you for the free tickets to watch Easy Money yesterday at the 02.Unfortunately, it wasn't a pleasant experience for my husband and I! A different film was shown and notthe advertised version!No announcement was made to explain what was happening, and when the film started, it was a foreignfilm with subtitles which was difficult to make out.We were forced to leave early!When we queried what was going on, the male attendant was extremely rude, but the young ladywas very pleasant and helpful even though she could not solve the problem and advised us to contact you.As you are aware, Sky rewards allows two tickets per month, which means one of my tickets for this month hasbeen wasted! It is quite a journey to go the 02 and it was very upseting and disappointing that we were not ableto watch the intended film as advertised.I would appreciate your feedback on what went wrong as well as how my wasted ticket can be re-issued to me.Yours very disappointed.RebeccaI have never had a yahoo email address. Ever.They were BT before and sky after. Never at any point Yahoo.As for having to have an email address before sky would even give you one is just idiotic....... anyway I digress.I'm thinking that paying BT an extra 10 notes for their fibre broadband might not be a bad idea as this is getting ridiculous. as I said previously I NEVER had any issues with their service, you get what you pay for obviously.Just when do you think this mess may actualy be resolved if ever?.............................?looking for this in writing!Quite sure im not gonna be hanging around much longer as my contract was up ages ago.Nice to hear from you on our Forum Kwl01, I'd like to help you get your emails Caesarome has posted the link to gain access to your Sky emails. All you need to do is login with your SkyiD and password and you should have access to these. Can you confirm if you're using a mail client or the Sky.com website itself? If you're having difficulty accessing emails, could you tell me how you're trying to access them and what's happening when you try to gain access and I'll try to assist? Please come back to me and let me know and I'll try to assist further. Thanks,I was late paying my bill and had my services cancelled, even though it's still showing my broadband and telephone, I can't ring out and my Internet does not work, I paid my outstanding bill in full foolishly expecting my services to be restored, not so. I spoke to an online advisor called Allwyn, who said that if I email help@skycustomersupport.com, my services would be restored in 24hrs, I also explained that I could not ring them as I cannot ring out. It's 3 days now, and I have not heard a peep from anyone, no email replies, zip. I sent another email yesterday and got an acknowledgement that they had received it but again, zipAm quite dismayed to notice that now my account has been activated and my bill has been paid there has been no further mention of my ?100 m and s vouchers. I have kept my initial order and acceptance email, but this is now the only reference linking them to my account but accounts seem quite varied to be honest it was what swayed me to join Sky. I have paid my bill in full and currently have undergone an upgrade order at a cost to get my previous provider cancelled. Did I do the right thing I ask after looking at the forums.I too am having problems with email attatchments.I have tried the suggestion to 'uncheck compatibility view' but I cannot find this anywhere!Have tried clicking on 'tools' at the top right hand corner of IE and my drop down options are as follows:- Print-File-Zoom-Safety-Add site to start menu-View downloads-Manage add ons-F12 developer tools-Go to pinned sites-Internet options-about internet explorerI have gone in to each of these and I have found NO mention of compatibility views. Could someone explain to me how to do this, as though I am a 4 year old, because I am about to completely change my email to a different company. Its driving me mad.Thank youallottmentee wrote:Since switchover to yahoo, I have been unable to send attachments with my emails. I select from My Pictures or Documents, etc., and the little box shows scanning movement, but this goes on and on, and on, and never completes. I have never had a problem before and have sent photos very regularly. Help!Hi VERY+INCENSED,Apologies that you weren't able to get this sorted out when you called, we'll help you out here.So that we can help, can you give us more information around your setup and what exactly the problem is that you're seeing?- Are you trying to access your email using a web browser or email client?- Do you get any error messages?- Are you having problems sending mail, receiving it, or both?If you could post back answering these questions, we can take things from there.Thanks,RyanYou have to check your spam setting as by default Yahoo will download everything to your mail client, have a read of this:To manage the download of Spam Mail and Bulk Mail, you can turn server-side spam filtering on for POP access by setting the following configurations :To make sure Yahoo! Mail does retrieve mail recognized as spam when you download using POP:To avoid downloading the Yahoo! Mail Classic Bulk Mail folder via POP:Please Note : Spam mail will now be kept online in your Sky Yahoo! Mail Bulk Mail folder. It will stay there for at least 30 days. You may wish to review your Bulk Mail folder periodically online to assure that no important emails are deleted.Morning englishwoman, Sorry about the delay in getting back to you about this but let's get you some information on this. The Sky Yahoo! mail service does not offer this service as you are aware and I can understand this being frustrating and causing lengthy delay's in your day having to do this individually. I have spoke with one of my colleagues who uses a mail distribution client which has over come this and this might be useful to yourself and your situation. I hope this can help you with your Secretary role in the club and the sending of emails to the member's. Thanks,I received the New HD+ box and free wireless router letter about 8 weeks and was told to register via the linkThe box has arrived but no wireless router??I have been talking on live chat three times now: twice I got cut off inexplicably and the third I was on for nearly an hour which resulted in the agent telling me that I had to ring to get it sorted.Pretty fed up now as I was told repeatedly that I never placed an order for the wirelss router even though I registered through the above link and it had obviously worked for the box, as I have received and connected it. I was finally told that he could see I have been given the offer but wasn't able to help.Anyone got any clue as to how Iget this sorted? The phone lines are really busy (or so the web page keeps telling me) so I don't really want to have to sit on the phone for ages when I should be able to do this online as the original registration was?Hi Everyone,To ensure that all of our members receive responsenotifications we will be changing the default settings for the whole community to automatically subscribe members to topics they participate in.What does this mean?In doing this it means that every member will receive an email advising that there has been a response to their post. Email address used will be the one linked to your forum account.What if I don't want to receive these email's?If you do not want to receive email notifications, you can change this within your settings.Click 'Settings' above, select 'Preferences' tab then uncheck 'Automatically subscribe me to topics I participate in', click 'Save Changes'.Well I had a reply from Sky Accessibility[quote]Dear Mrs xxxxxxxxSorry for the delay in replying to your message. Due to a higher volume of emails than normal we are not answering customers enquiries as quickly as we would like.I have spoken with our Programming Team who have advised that there were no reported issues on either of the two episodes you mentioned. They confirmed that both these series' are subtitled when broadcast through live TV. If you watch through our catch-up service then you may not be able to view the subtitles. I'm sorry if this has effected your viewing of The Following and Revolution.[/quote]I find this beyond belief tbh.Do you really think I would waste time asking questions/sending emails if there was subtitles present?And on my original thread that I posted another Sky user experienced the same problem.See post 4 of this thread.I have had an awful time with the recent email updates rang Sky 3 times, each person had different advice to give me, which did not work. Two people on two different occasions recently, have said they would contact me to try to resolve my problem, one person said she would phone the following day, and didnt, it was two days later. I stayed in all morning. I felt so let down. The second occassion when I phoned, I was told I would be contacted within 72 hrs, 5 days later I am still waiting. I cannot access my emails properly, I have less than half a page to access my messages. The whole experience has been appalling, and what I am even more concerned about is, I am paying for an email service that is not working adequately. I am disgusted. If this problem is not sorted in the next day or two, I am going to take my business elsewhere.Ok, is there a number of people getting the same error?Keep being advised that the correct department is trying to resolve but that does not help when you are expecting emails....I believe that this is an Issue with Yahoo as have tried different browsers, laptops.. cleared the cache...blah blah...But same error... (the help functionis also great as this returns an error after filling in the form).We're experiencing some technical difficulties...We’re sorry, but Yahoo! Mail can't load due to a temporary error. You can try again shortly or visit our help pages for ways to troubleshoot the issue.Temporary error: ymwserver.MailboxOpenFailedHas anyone had this problem and had it resolved??My father has been tearing his hair out today trying his hardest to recieve emails in his Outlook 2007 inbox but to no avail, i have been sending multiple messages but they only appear on his webmail, i have got both set up to save copies, no filters etc, none of the emails are going to trash on the webmail but then here lies the dilemma.I send an email to his account, i then use the send and receive button on Outlook 2007 on his accountIt explains that it is receiving a message and shows the data values of the message (eg:receiving 27/47kb/s)Nothing appears in the inbox, a quick search shows that it doesn't appear anywhere else either.It's as if the webmail is intercepting all my mail and will not make a copy, it doesn't delete anything so it's not vital, but it is a real nuisance because my father wants to use Outlook but is unable to, he is getting very frustrated and with good reason, this Yahoo! merge has been an absolute shambles.No, it is not an iphone, just a standard android phone.BUT, and sorry to labour this, I cant see that the fault lies with my phone either.I have never picked up email via IE (webmail)until this problem started but to explore possible remedies I sent myself a few test emails and then logged on to Yahoo emailto pick them up at various intervals.In 3 cases the email that Ipicked upwas moved from inbox into trash within the hour (literally while I was logged on) andin the 4th case the email had gone to trash directly.In none of these cases had I either picked up these emails in Outlook nor accessed them via my phone. Hence the problem has to lie with settings within Yahoo itselfd.js1970This also appears to be a setting on your Window Live configuration. Note the information direct from Yahoo belowDescriptionWhy a POP client (such as Outlook) automatically moves emails to Trash folder.ResolutionYahoo! Mail moves messages that have been deletedby a POP client to the Trash folder, rather than deleting them immediately from the server. This means that every time you access your account with an emailclient (Outlook, Windows Live Mail, Mac Mail, Thunderbird, etc.), the client will copy the messages to your computer and those messages will goto the Trash folder in your Web-based Yahoo! mailbox. This will allow you to recover messages that have been accidentally deleted by your POP client.To completely delete the messages, you will need to access the Trash folder and delete the message from the Trash or wait until they are automatically deleted.Note:If you did not intend to have the external client perform this action at all,and prefer tokeep a copy on both the clientand in your onlineYahoo! Mail account, consult the manufacturer of your mail client for assistance configuring your device settings to prevent this from recurring.Hi, Without any warning about 3-4 days ago all my emails(1000 +) within my sky inbox moved to the trash folder.Any new messages were arriving to the trash and finally,again,without me touching any settings all me emails have vanished within the inbox and trash folders.No new emails are arriving to any folder.In my case, receiving deleted emails is not the problem but losing all the inbox emails and the new ones.I phoned the sky helpline 2 days ago and promised to rescue my inbox,though no success yet.Any suggestions apart from biting my nails and losing vital emails?Thank youIt's so frustrating when it is evident that SKY are wheeling out people with little understanding of what's gone on and putting them up as moderators or helpers to help answer mails around this carnage.Dont you get it? If I have mails on googlemail that I have lost from what was my googlemail inbox, then they were on there because on my mail client i DIDNT have the button clicked that said send them to trash when read. I had the button clicked that said LEAVE THEM ON THE SERVER. Doh! That's why google left them in my inbox.Why is your advice to check that we dont have that button checked? Do you think we all randomly went in to our mails settings in anticipation of the transfer and started mucking about.I have received all my mails, they went straight into trash and have now been deleted without my consent. How do I fix that? No one has answered that one. I use Thunderbird, but I DIDNT CHANGE ANYTHING! You transfer caused the loss of the mails.It's so frustrating when it is evident that SKY are wheeling out people with little understanding of what's gone on and putting them up as moderators or helpers to help answer mails around this carnage.Dont you get it? If I have mails on googlemail that I have lost from what was my googlemail inbox, then they were on there because on my mail client i DIDNT have the button clicked that said send them to trash when read. I had the button clicked that said LEAVE THEM ON THE SERVER. Doh! That's why google left them in my inbox.Why is your advice to check that we dont have that button checked? Do you think we all randomly went in to our mails settings in anticipation of the transfer and started mucking about.I have received all my mails, they went straight into trash and have now been deleted without my consent. How do I fix that? No one has answered that one. I use Thunderbird, but I DIDNT CHANGE ANYTHING! You transfer caused the loss of the mails.If you have this issue please read - Emails are going straight to trash in Sky Yahoo! Mail, or go to trash shortly after arriving in their inbox.Root cause:If you are using a mail application such as Outlook, or another mail service, using POP, to access and download your emails from your Sky Y! Mailbox. POP has a setting that either keeps a copy of the email in the inbox of the mailbox on the mail server after it has been downloaded, or deletes the copy of the email from the inbox after it has been downloaded, and moves it to the trash folder of the mailbox on the mail server.Why has this changed when we moved from Sky Email on Google Gmail to Sky Yahoo! Mail on Yahoo!Gmail has settings that controls how the mail server should behave when a POP client is connecting to it. (screenshot attached ... setting 2. When messages are accessed with POP)By default, this setting is 'keep Sky Mail's copy in the inbox' when the mailbox is created for the customer.This setting tells Google to ignore what the POP client is telling it to do, and always keep the messages in the inbox when they are deleted.The setting on a POP client will look something like this (this shot is from Microsoft Outlook for Mac 2011). If leave a copy of each message on the server is checked, emails will be kept in the inbox when they're downloaded (unless they are deleted by the customer - see sub-setting below). If its not checked then the email will be deleted on download.Sky Yahoo! Mail has no equivalent setting to Google. It always trusts the POP client and does what it is told to do.So when we moved from Sky Email to Sky Yahoo! Mail on the 4th April, any customer who had didn't have 'Leave a copy of each message on server' set, will have seen all their new emails moved to trash in Sky Yahoo! Mail each time a POP client they have authorised connects to their mailbox held by the mailserver. You may also have lost the emails in the inbox as Yahoo! will automatically delete the contents of each mailboxes trash folder from time to time.Over time, you may use multiple devices and mail applications, and 3rd party mailboxes if they have different email addresses, to access their inbox on Sky Yahoo! Mail. You may not remember if you have set up a POP client previously. However, this is the most likely cause of this issue.Are there any other explanations ?Yes, but these are edges cases. You may have set up a filter in mail settings to move their emails from one folder, e.g. the inbox, to another folder, trash. Filters/rules in Google were not copied to Sky Yahoo! mail so if you have these they will need to be defined.How do we stop this from happening ?Go into the POP clients the customer is currently using and change the setting so that emails are always left on the mail server after they have been downloaded.If this does not work, it could be because there is a POP client that has not been changed. In this case, change your password in. This will change the password in Sky Yahoo! Mail and stop POP clients (& IMAP clients) connecting to the mailbox.Wait 1-2 minutes to make sure the password has been successfully copied to Sky Yahoo! Mail. If you are unsure you can check this for yourself by logging in to Sky Yahoo! Mail independently of. To do this you need to enter the web address:Afterwards you will need to change the password in each mail client you are using to restore access to their mailbox for these mail applications.If you have lost your emails because trash has been emptied, then you can retrieve old emails prior to 4th April by going to:.You may have lost emails since the 4th April if your mailbox trash has been emptied by Sky Yahoo! Mail. These can NOT be restored.Addition information on this topic can beYou can't fix it. And neither can they. They have absolutely no idea what went wrong or how to fix it.If you ask on here the community people will ask you inane pointless questions that they have been asking all day, pretending they have no idea what you are on about, just to waste time and hope you lose interest, go away and watch TV instead of bugging them.Likewise on facebook and twitter.If you manage to get through on the phone to the techies however they are a bit more candid and will admit they have no idea what has gone wrong and it will be monday at the earliest before it's fixed.Having the same issues with incoming mail going in to trash folder that everyone else is having but has anyone having problems with sent mail?If I send mail from my laptop it appears as normal in the default sent folder but any emails I send from my ipad or iphone don't appear in the default sent folder. In fact since the switch over to yahoo the default sent folder has disappeared from my phone and ipad. How do I get them back?Also I suddenly have every single sub folder I created (and some extra that I haven't like bulk and correspondence) showing in imap and have no way of choosing anymore. In the old sky mail settings you could choose which folders showed up in imap and which didn't. How do you do that with the nw sky yahoo rubbish?I am having the same problem but on my iPhone 5. When I access my emails there they are downloaded to the Inbox but then are moved to the Trash folder. This action is then synched on Sky Webmail and my desktop email client Thunderbird. However if I access my email via Sky Webmail or Thunderbird there isn't a problem with emails remaining in the Inbox. But as soon as I use my iPhone then the previously downloaded emails in the Inbox will have been moved to the Trash folder and as mentioned before this is synched on Sky Webmail and Thunderbird.The settings on the iPhone are correct (in the 'other' option) and read imap.tools.sky.com & smtp.tools.sky.com. Note I have not used google server options on either the iPhone or Thunderbird. Have tried deleting and re-adding the sky email account on the iPhone but to no avail.The issues for meare that if I move the emails from "Trash" on Skymail (where they should never have been in the first place), back into "In box" (where they should have been) then they reappear on Thunderbird.....even though they had already come through into TBpreviously and had been dealt with appropriately.So just more hassle and wasted time managing these emails.Notwithstanding the fact that some 600 emails that went into "Trash" on Sky Yahoo! mail during the migration suddenlywent AWOL yesterday and have not yet come back.Thanks Sky/Yahoo for making life even more difficult since the changeover, not only are you putting some of my mail into the trash folder, some also goes straight into the spam folder.Surprisingly Yahoo thinks mail from THIS forum is spam!Another BIG problem is Yahoo marking most of my mail "as read" and then sticking it in which ever folder it feels like. I had 16 notifications on my Y!mail android app this morning of new mail, but only 2 were not flagged as read and put in the right folder, the other 14 I had to search for.CAN YOU STOP MARKING EMAILS AS READ BEFORE I EVEN OPEN THEM? At least I would have a chance of finding them.Another problem sky/yahoo, in the switch from Google you re-arranged my folders in "Thunderbird" and renamed one as "Bulk Mail". This is the folder where most, but not all downloaded mail goes, viewed on line as web mail I have "Spam" (where you put most of my mail), and trash (were you seem to put the rest) and the android Ymailapp has has the added bonus of two extra folders (not viewable anywhere else other than on a mobile) called "email from contacts" and "Files", and guess what? Youv'e managed to filter some emails with file attachments into these folders!Hi, Without any warning about 3-4 days ago all my emails(1000 +) within my sky inbox moved to the trash folder.Any new messages were arriving to the trash and finally,again,without me touching any settings all me emails have vanished within the inbox and trash folders.No new emails are arriving to any folder.In my case, receiving deleted emails is not the problem but losing all the inbox emails and the new ones.I phoned the sky helpline 2 days ago and promised to rescue my inbox,though no success yet.Any suggestions apart from biting my nails and losing vital emails?Thank youUnfortunately mate you've got the same problem I have.Sky Yahoo has deleted these messages and you will never get them back.It's caused by Sky not telling you when the switch happened that they would not be copying settings from Gmail and that Yahoo works differently.I'm still waiting, I expect forever in vain, for my Inbox emails from 3rd-16th April to be returned to me.At least if you fix that setting about leaving messages on the server it will not happen again.But good luck getting help from someone on here with this issue, it's been 4 weeks and I still have no solution.Apparently someone from CS told me on the phone that they had contacted Yahoo to get my specific emails back but I don't think this was true.Unfortunately Yahoo it turns out is a far worse service than Gmail, one example being that Trash is deleted almost immediately and, when it's gone, it's gone forever, you can't get it back - which would have been a facile solution in Gmail, you would have just been able to find it in All Mail.Yes, I lost over 3,000 emails a couple of weeks ago, to be told I will never get them back. Email wouldn't work, then when it did I got 4,000 Emails appear that were old and previously deleted. I spent 3 days sorting through these making sure they weren't ones I wanted to keep.Then today my email has stopped working again... telling me my password is incorrect when I know it's correct /... and before you ask.. yes I've tried re setting my password and it still doesn't work. It will work through the web but not via mac Mail. Not good enough.How do we get compensation for this time / loss of business / stress ??Hi GFA70,This sounds like one of the many issues that's occurred since the switch-over to Yahoo! Mail last week, however the good news is that we're working on getting all issues resolved as soon as possible I have manage to find some information from our that relates to your problem and I'm confident the steps will fix it!"POP and IMAP are used to download your emails so you can see them all in one place. There are some differences between our old provider and Yahoo!, and one of these is how it supports IMAP applications. If you access your emails on your mobile phone or through a desktop application (e.g. Outlook), you may need to update your settings. See our Help & Support article for more on this."Give those steps a bash and let me know how you get on!Thanks,Getting charged every month for NGN numbers which have not been called so I have been looking on your support forums about it only to find a lot of sky talk customers are getting the same done to them. SKYs response is pitiful obviously because there getting paid for these so called NGN numbers that Your customers do not ring but still get charged for. after getting a pitiful response on your forums I tried Live Chat only to get passed around like a bad smell so I thought you charge me for something I have not used & I'am getting nowhere with it so because I only joined in March from BT i'm tied into a 12 month contract with you guys & can't get out of it with costs to myself I saved money by cancelling Sky Sports my package so this month came and low & behold more NGN numbers charged for went down the same path with no resolve you guys obviously don't care so guess I guess I'm tied into another 8 months with sky talk before I can cancel it & go back to BT for there Phone & Broadband package so to compensate that if its not been sort out withing one week from this Email i'll cancel my full Sky package Excluding Sky talk & broadband of course which will follow when I go back to BT next march.A very pi**ed off customer well soon to be Ex Customer. xthats my response sod Sky take your money else where people this company obviously don't care.Hi,upgraded to sky multiroom, engeineer turned up and almost instantly said there would be a problem running the cable before we showed him where we wanted the extra box installed.The room of choice is about 20ft away from the sky dish/phone socket area, next door infact in the room directly opposite. He said he wouldn't be able to run the cable because he counted seven 90 degree bends to the new room and anything more than 4 bends would cause a signal loss. He also said he didn't want to run it loosely under the carpet because the cable has a current which could be dangerous. He said if it was going in the room directly to our left then he could just drill a hole in the wall.He then said our estate will soon be installing a communal dish on the roof that everyone would share and that we should tell the engineers who install that we have 2 sky boxes, that way they would have to install a cable into the room.I just would like to know if someone could confirm his statement about the minimum of 4 cable bends as true because I got this feeling he was in a hurry to leave and didn't want to do the job or at least try and come up with a solution.I live on the ground floor of a 4 storey flat, non communal where everyone has a seperate sky dish.Thanks.I have had a fault on my line which has affect my phone and broadband for 8 days now.After 4 days we were assured it would be fixed within 5 days and they rarely go on longer than thatI was not informed that there was an 72 hour escalation but until and after 120 hours had passed. Upon that escalation an engineer from Open reach was booked for the afternoon of the 10th July.The escaltion though is only internet to SKY and has little real world effect.Today the engineer has failed to turn up ? though I received assurances from the complaints call back from my previous letter that this WOULD take place.I have now been booked in for tomorrow 11th July. When I am not in…… (Hopefully a house visit is not required ? but who know no one is telling me anything)For each stage of the complaint/fault I have had to call SKY for a hour each time every day in order to get information. Indeed today no-one informed me the visit had been cancelled either from Sky or Openreach.Further to that the person monitoring the complaint has a note on my account they will contact me again on the 18th July ? which consider not monitoring but largly forgetting me.It has been escalated to the executive technical team ? who have ? pretty much done nothingI have asked for a complaint to be raised to Openreach on my behalf from SKY which I am told is not possible (though it mentions this on the Openreach web site as regards complaints).I am now expecting a call at 11:00 on the 11th of July to inform me the possibility if an engineer looking at this issue today. Evidence over the last 9 days says I will end up calling SKY again.I mean does this look like sky has ANY control of the situation?@ Chris - you say "This package was developed through feedback that Sky got from customers. Customer's wanted a smaller package that gave access to HD and 3D content. " - but I bet they didnt say "move Library items into boxsets and charge for that too..." - they would have said they wanted cheaper HD and 3D..and thats it?, sky have taken it upon themselves to lower the quality of "FREE" On Demand to that of YouView and move "Library" items into the boxsets section and start charging for it.. I bet you a million pound that the customers never suggested that, so to put this back to the customers suggesting its what they wanted is a but unfair/incorrectalso, I am on the forums regularly and I never heard of this package? also we never received any letters about this package? imagine my woe when i tried to download from the discovery channel and it was blocked!From reading the Press Announcement, you will gain access to the 3D Channel and the Box Sets in the On Demand section.I do not think that you will gain anything else at this stage.Perhaps Sky will some day add a 2nd 3D channel, but this wasn't mentioned.Before everyone tells me that they can access the Box Sets in the On Demand section already, that would be correct. However later this year youmight notbe able to.The is also some further changes to the HD pack. If you have the HD Pack at the present time, then consider very carefully what this will mean. Currently you also gain access to the F1 channel. However if you downgrade to the ?5 per month HD pack, then you will lose this, unless you also have the Sky Sports pack.You will also need to have the 2nd part of the HD pack in order to see the Movie and/or Sports channels in HD too if you have either of these packs. So in theory you could have the Sky Movies pack, and the ?5 HD pack, and be unable to view Sky Movies HD.Hi there gh6618, Thank you for your post and your feedback related to the EPG programme synopsis information for Sky Sports coverage. I appreciate your comments and have fed this back to the programming team for review for future development of our EPG however, i cannot give you a definitive answer as to when/if this will be implemented at present. We are continuously improving the wealth of information available within the EPG and working towards continuously making our EPG easy to use and streamlined for our Customers. As soon as i have received a response/update i will re-post for you Thanks againGood Morning Error25Argh,A big welcome to our community and thanks for making your first post.I am sorry to read that you have been experiencing problems with your Sky box not receiving signal lately and displaying 'No Satellite Signal being received - error 25'.You may be surprised to hear that there are more serious no satellite signal error codes available and in most case we can solve this error without the need of an engineer. This is usually done with a simple LNB reset, have you completed this? If not, then you will find the steps below:You now need to access the hiddenInstaller menuThe correct LNB Set Up values should read:LNB Type: StandardLow Band LO Frequency 9.75High Band LO Frequency 10.60LNB Power Supply ON22 KHz Command ONThe correct Default Transponder values should read:Frequency 11.778Polarisation VSymbol Rate (Mbaud) 27.5FEC 2/3However if there is water in and around the LNB then this might be issue and cause interference with the signal your dish receives. Unfortunately we cannot advise if your LNB would need replaced or not as this would be for an engineer to decide however I would say if this problem is occurring more consistently now then it might be a good idea to arrange an engineer, however can appreciate why you wouldn't want to agree to this when you can take advantage of a free Home Move visit in a few months time. Our community may also hold a little more information regarding your issue.Let me know how you are getting on.Cheers,Hi Everyone,Due to the increase in customers reporting error 26 when trying to stream content via Sky Go on an Android device, we have started this new thread to try and help capture the level of success or fails that you are experiencing when attempting to resolve this issue. This will help us to replicate the issue.The following steps have been reported to work for some customers. It would be great if you could follow these steps in order and report which part resolved it for you.1. When logging in after installing the app please ensure there is not an extra space added at the end of your user name, this could most likely happen if you use predictive text when typing. If you use predictive text, turning it off temporarily may help or you can use the back button to delete the space.2. If step 1 failed please try the followingIf both these steps failed to work can you confirm the following details so we can report this for you.Make of phoneModel number (This can be found in your settings menu, about phone, Phone identity)Software information (settings, about phone, software information)ThanksOK, I have rung technical support and possibly got to the bottom of this, and it contains a salutary warning.It was not the clock settings but the IP address that told that we were abroad. We must have opened the Sky Go app while linked to wifi. Because of the foreign IP address the servers were blocked, explaining why it happened to both me and my husband on the same evening. From then on we remained blocked, both on and offline, until we returned home and our IP address returned to a UK one.I have suggested this is an issue which needs to be made clearer. You may watch offline content abroad only while truly offline at all times. Do not let your sky go app even have a whiff of foreign IP addresses.Also my previous point applies about the necessity of a message that gives this information rather than an error code which tells no one anything, this would have prevented us from opening sky go on my husband's iPad under the same circumstances.Hi merv60,Thanks you for coming back to me and I do apologise if I have picked up your post incorrectly, this was not intentional. That is why I was confirm with you exactly what the problem was, although it was the wrong product I was asking you about.For the problem with your error 103 I'm going to ask you to do the following for me:Using the Sky remote:At the equipment:If you can't see a telephone line connection from the Sky box, connect a between the box and telephone socket, such as the cable supplied at installation.Using the Sky remote:If the above doesn't help then can you try this:Check the microfilters:It is vital that:A microfilter is not needed if:At each telephone socket where equipment plugs in:On the Sky box, connect the telephone cable to the socket (socket may be colour coded orange), and make sure the other end is connected into the .Please do get back to me as soon as you can.Thanks,Hi,I am a loyal sky subsciber and an very unhappy with the quality of Sky Go 'On Demand', whenever I attempt to watch a movie or documentary using the service it will crash without fail after 20 minutes or so and continue to show error messaget:3132/c:4110.I have been having this issue now for the past 6 months and have been reading similar issues with no resolve on these forums. I have tried ever half attempt at a resolution on these forum pages;>reinstalling silverlight>changing browsers>removing ad blockers>Check Application Storage & Playback Settings>Delete the PlayReady folderall with absolutly no success and to say I'm annoyed is an understatement.I am using safari on a macbook pro os X 10.7.5 and would like a swift resolution.This should fix it:Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.orOpen Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.Click on the Application Storage tab.Ensure the box is checked to Enable Application Storage at the bottom of the window.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.This should fix it:1. Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.2. Click on the Application Storage tab.3. Ensure the box is checked to Enable Application Storage at the bottom of the window.4. Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.5. Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.Try this:Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReadyNote: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.5. Rename the file mspr.hds to mspr.hds.OLDNote: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.Gkam,wow that bug have shown it's head again, I had this 1 for over a month last year and so did others, it appeared out of the blue hung around and then disappeared just as fast. I've not seen it since and don't wooy as SKY TS don't understand it either, in fact they've not got an idea how why what or when with this 1. I tried to get it sorted at the time but gave up in the end as I was unable to get sky to move their stance of that there was someone else using sky go in my house otherwise this error would not pop up. Sky would not listen or agree with me that I live on my own and nobody else has my log in infor et al, just kept on telling me that another person in my home was using sky go, I even struggled around and looked in every room while on the phone telling them nobdy in there et al, ended up putting the phone down on me and after a few times trying to sort it I gave up.Yes you can watch the same channel on your TV and 2 Sky Go devices.iechyd daI think Blacksheep has almost got it right, the help/support people aren't to be blamed in any way for the handling of this fiasco. Though some have been better than others. Some of them have merely trotted out bland platitudes and pre-prepared 'fixes' that may have worked for one subscriber's problem,....once. But don't work for all of them.Others though have shown, if you read between the lines, that they are as frustrated and annoyed as the rest of us. Occasionally appearing to be going beyond what one would think that their employers would want them to admit to.To play 'devil's advocate' for a moment, I wonder if we might be slating Sky a little unfairly. Is it possible that the reason why they haven't been forthcoming with information, is that they've also been kept in the dark by Yahoo! as to what's been going wrong?Perhaps we should really be directing our ire towards Yahoo! rather than Sky.....well, it's a novel thought.However, if that is the case, surely we should have been told about it.Whatever the situation, and whoever it is that's been keeping whom in the dark, it's not really been a great example of customer relations, has it?Things have moved on today - FOR THE WORSEHave spoken to Sky. They advised me to reset my wife's password via sky.com, then delete my wife's Outlook Express account again and reset it up with the new password.My wife is still unable to send or receive e-mails from Outlook - this morning she was still able to receive them.The guy at Sky told me to 'take it up with Outlook'. I managed not to swear at him and said that it was a totally unsatisfactory way to deal with a problem where the cause, given the number of people with problems, must be something widespread which they should be sorting out.I asked to speak to a supervisor so that they could ensure it was given priority and was not allowed to do so. The guy raised a ticket for me and said I would be rung back. EXTREMELY UNIMPRESSED AGAIN. Shout over.Hello again AnneI received your email asking for details and duly typed out a lengthy reply. But guess what? It won't go through! I immediately got the usual failure notice:<removed@sky.com>:Remote host said: 554 delivery error: dd This user doesn't have a sky.com account () [0] - mta1044.mail.ird.yahoo.com [BODY](The "removed" bits were your email address not mine by the way)I'll try re-sending the email but wanted you to know that I have tried to reply!Okay, I re-sent the replybut have received another Failure Notice (same as above) Ican copy and paste my reply and use my gmail account to send to you if that is acceptable?On the plus side, some of the Failure Notices are coming through quite quickly now.I've not sent an e-mail for a few days, but today needed to reply to one that had arrived and also found it wouldn't send.I initially got the 'certificate isn't valid' drop down so as it was the first Sky mail to be sent since switching on today, I clicked on send anyway as per normal.....but this time it told me it couldn't send it, offering me my g-mail a/c to send it by instead....which I did.The message was sent via g-mail with no problems at all.OK, I appreciate that you can't go back to Google due to Uncle Rupert's war with them, but PLEASE drop Yahoo! and find a partner that gives us a service that does what it says on the tin........ Then we'll all be shouting out "Yahoo" in glee, rather than using the word as a swearword!As it is, if I want to send an e-mail, I now use my g-mail address, but usually when simply replying to incoming mail, I click on 'reply' and send them from the address that the original mail came in to. Besides, there are some people that I'd rather not have knowing that I've got an alternative address.However, I replied to an e-mail into my Sky address a while back and my message didn't arrive till a day later.... after the person I'd mailed had already left to come to stay with me for the weekend. Luckily, I was only expecting a reply from her if her train times had changed, so I was at the railway station to meet the right train anyway. When I looked at the time and date of her original e-mail, it had taken several hours to arrive into my in box.This really isn't good enough, is it?.... Yahoo!'s not fit for purpose and should be got rid of....SOONER rather than later....in fact, better still, RIGHT NOW !I think Blacksheep has almost got it right, the help/support people aren't to be blamed in any way for the handling of this fiasco. Though some have been better than others. Some of them have merely trotted out bland platitudes and pre-prepared 'fixes' that may have worked for one subscriber's problem,....once. But don't work for all of them.Others though have shown, if you read between the lines, that they are as frustrated and annoyed as the rest of us. Occasionally appearing to be going beyond what one would think that their employers would want them to admit to.To play 'devil's advocate' for a moment, I wonder if we might be slating Sky a little unfairly. Is it possible that the reason why they haven't been forthcoming with information, is that they've also been kept in the dark by Yahoo! as to what's been going wrong?Perhaps we should really be directing our ire towards Yahoo! rather than Sky.....well, it's a novel thought.However, if that is the case, surely we should have been told about it.Whatever the situation, and whoever it is that's been keeping whom in the dark, it's not really been a great example of customer relations, has it?Not many here seem to have given feedback on the actual channels so here is my two cents.ESPN USA is ok, if you are into US based sports.I have to say I am not interested in US based sports so I am not an expert on the content quality.The ESPN Euro channel is definitely getting better.A plus is the rugby coverage which is a good alternative to Sky although I doubt you'll be happy to hear about that.The growing motorsports coverage is far more professional than Motors TV.The MLS coverage is not bad but there could be more live games. But I do think the weekly magazine programme is excellent.I'm not a big premier league follower so I can't give my opinion on it.Although it's definitely good value when included in the Sky Sports package, I would never purchase it as a stand alone package unless it improved substantially which is doubtful given it's programme history.Overall I would rate it far better value than Santanta Sports.Hello,I recently had sky broadband installed and have waited well over the 10 days for "testing" and the speed has not moved from 4Mbs.. I have noticed no speed increases of decreases during the testing phase and no random disconnections.Am I right in thinking 4 down and 0.6 up is the default settings and that no testing was actually done?I have attached a snip from the router settings and after looking at other post I feel I should be getting better than 4Mbs. I contacted Sky via their contact form 2 days ago and I am yet to hear anything (apart from the autoreply)any advice?Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWAN PPPoA 43710401 40265075 0 0 17037 102:15:52LAN Up 33730283 26744240 0 74201 131376 246:16:33WLAN Up 1232271 636312 0 1590 1804 246:16:33Broadband Link Downstream UpstreamConnection Speed 4089 kbps 598 kbpsLine Attenuation 16.5 dB 10.3 dBNoise Margin 2.9 dB 4.4 dBHiH Flynnyes you should certainly be getting more speed, about 3-4mb is what we should belooking at.The below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.Hello,So after having a lot of problems with my previous ISP, I decided it was best we switch to Sky broadband. Using the estimation on the website, it gave me between 9-13.8 Mbps and I placed the order. However after placing the order and organising for an engineer to arrive, checking the account details shows me it'll be between 4-9 Mbps which is far too slow and not what I expected at all. I was recieving 11Mbps on TalkTalk, and was orginally estimated i'd probably recieve something around that on Sky unlimited. If it's the case that i'll really recieve between 4-9 Mbps i'll cancel my order and try and work through the problems more with TalkTalk, as thats far too slow for what I need.The post code is Gl128ra and the phone number is 01453845513Should I get the website estimate or what it says in the account details? I really can't see a reason why It's possible i'll get a 3rd of what I'm getting now.ThanksCat5e and Cat6 are standards for ethernet cabling. Both will work for gigabit ethernet (1000Mbps).I recommend using a sparky if there's any cable routing/terminating to be done as they're usually experienced in routing cables behind plasterboard/etc without causing too much mess.The sparky will need 2 x Cat5e/Cat6 sockets and the appropriate length of cable. He should wire up the cable to each socket and test it out to ensure the 8 wires are connected correctly.After that you'd use a couple of patch cables (like the one that came with the router) to connect from the sockets to your equipment.Eg Router->patch cable->socket->Cat5e cable->socket->patch cable->PCDoes that make sense?Edit - depending on cost you may find its worthwhile to get sockets fitted in each room and all routed back to a central point (patch panel). If the sparky can route the cables along an outside wall or through the loft it's not a big job and then you can forget about wireless for all your networked equipment.Edit2 - I would expect a sparky to charge you about ?50 for two sockets fitted, a large chunk of that will probably be his travel time to you. The cable/sockets will probably cost him ?10-15, shouldn't take more than 30 minutes to fit unless there's something strange about your house.This is the case with a lot of "potential" Sky customers. "Once bitten, twice shy" as they say. Best to stay away from these lying, thieving low-lifes who promise you one thing and then don't deliver. See my earlier post (order taken over the phone using personalised letter sent to me but a few days later nothing happened and another rude lady then said there is no sign of the order so I must be lying about the original order). Anyway, I've gone with Virgin now for Broadband and sticking with Freeview for TV and I suggest as many of you as possible go with Freeview or Virgin.....just avoid Sky altogether.This is the case with a lot of "potential" Sky customers. "Once bitten, twice shy" as they say. Best to stay away from these lying, thieving low-lifes who promise you one thing and then don't deliver. See my earlier post (order taken over the phone using personalised letter sent to me but a few days later nothing happened and another rude lady then said there is no sign of the order so I must be lying about the original order). Anyway, I've gone with Virgin now for Broadband and sticking with Freeview for TV and I suggest as many of you as possible go with Freeview or Virgin.....just avoid Sky altogether.hi dont know if anyone else has had a problem, i have applied for these tickets gone through the process and was told at the end i would get an email of confirmation immediately. I have still had no email this was 2 days ago.. My family have all applied for theirs and had their email straight away. i am thinking have i put the correct email address, when i ring sky the have no one that can help with rewards i rung consort / leger they only do accomodation i have emailed sky as customer services recommended no reply. Cant believe this it can only happ and i was the one who told all my family about them. TypicalI have not seen anywhere that sky have commented about their faulty firmware update that they have pushed onto us. Come on, there are hundreds of people complaining about this having start with the new firmware and yet they manage to bury their heads in the sand and do line tests and insist that you connect to the test socket. They think we are the idiots!I received the Sagem modem as a replacement due to the fact they sent out faulty firmware for th DG834GT that I had before that disabled LAN IP address reservation (it took a while to speak to someone who knew twhat that was). Then a few months down the road they break that one as well.Sky do have a great record of dodgey firmware, just look at the sky boxes!!There is one simple fix need here. Sky need to take the previous firmware, update the version number and push it out as a new version. The problem will magically disappear. This will not happen though as that would require them to admit that they broke it.Hi All,Thanks again for your patience with this issue. We can confirm that all routers will be upgraded to firmware 6.14.6 over the next week which resolves the issues with the DSL driver bug causing instability. We now have over 900k customers running this firmware and are monitoring the progress since trial really closely. There is a really positive trend with speed and reliability amongst this base. If you are running version 6.14.2 ? please do leave your router powered on overnight to receive the most recent firmware release.Thanks,"I'm sorry if I have repeated what you have all been asked to do before but before we can blame the router we have to rule out all other factors."Who hires you people? Who? A five-year-old could tell you that there is a major problem here on Sky's end. It only takes a few minutes of searching the web to realise what this is linked to. I hope, for you, that this is not an indication of your cognitive functions and reasoning skills, but rather that you are just trying to downplay the issue and you simply aren't authorised to openly admit that it's Sky's fault. I really hope that's what it is.You think all these problems are a "bit" coincidental? Are you trying to go for the understatement of the year award? Your dev team is going to try to identify a fault? Your customers have already identified the fault for you. How incompetent is the IT department at Sky? Or do you just have absolutely horrendous communication between the customer support and IT departments? It is unacceptable that you still haven't issued a recall on the firmware upgrade. It would at least stop the cheapo routers you provide from upgrading to the faulty software again (which is when the problems return).If you don't want angry replies from customers, then don't blow us off as if we're all technologically incompetent. Some of us know more about these problems than your own IT people. What did you expect? Did you expect people to remain civil after you tried to take them for fools, and kept suggesting the same thing over and over again (test your router/socket, blablabla), which has been proven countless times to not be the source of this problem? Sky needs to man up and just take some responsibility, not sulk around and suggest that there may be a problem and that you might look into it.P.S. I was disconnected twice while trying to post this message. I, like many others who you'll find complaining about this (including on many other forums), have never experienced disconnections before the firmware upgrade.P.P.S. Don't even suggest that I check my router. Don't. In fact, I already did that when this started to happen, and then I went online and found the real cause of the problem. Since then, I've been monitoring this thread and patiently waiting for an honest reply from Sky. The last straw was when you tried to fob us off, again.i've been posting about this issue on another sky forum but thought i would add my voice to this 'official' thread as i'm furious with the completely incompetent & unprofessional responses from the sky staff. why do they keep on with the same stock replies!?anyway, back on the old firmware, as of now, 1538 wednesday, i've got an uptime of 35:40:38. (the following is copied & pasted from tuesday @1518pm)I moved to Sky BB 13 months ago and I must say the service has been great up until now, as I'm also suffering from this issue. Up until 2/3 weeks ago I would never notice any drop in connection and if I checked the stats it would usually show an uptime of a month or so. It was pretty much perfect as far as I was concerned.Then, without any changes my end, I suddenly started getting the 'failed to dectect a broadband connection' error screen. A first I thought nothing of it but then it became a regular (and very annoying) thing -obviously it ruins streaming radio/spotify/on demand if it can't hold a connection.Called Sky and initial support was hopeless. Change filters/test socket/change wifi channel and so on, even though I made it clear that the connection between my computers and router was rock-solid. 2nd line support were better and did a line test with no problems and basically said they could see the drop outs from their end, but could not explain them and so would run DLM. DLM finished with no improvement.Very angry about Sky not even acknowledging this problem. I'm not a speed demon and particularly fussed about speed. But I am concerned with having a stable connection and so this is a major issue for me and other people. It's either a problem with the new firmware or Sky have fiddled about with something their end at the same time as the new firmware was pushed out?Anyway thanks to Niso for their work on this issue and his/her instructions on how to roll back to the v5 firmware which I did last night. I had a drop out at 0400 this morning but stable since. The real test will be whether it holds the connection this evening!With regard to identifying the problem is there anybody out there running the v6 firmware with no problems?(the following is copied & pasted from tuesday 2253pm)A quick update to my post earlier. I rolled back the firmware 24hrs ago (2300 monday) and as I noted it dropped out at 0400. Since then it's been perfect. This evening it's not dropped once. Yesterday evening, (and every evening for the past 2 weeks or so), I would get 4/5 drop outs.So, I guess it's logical to presume that the v6 firmware is the cause? I don't understand why wifi is still being mentioned as a possible cause? When I got the error page my devices were still connected by wifi to the router so I don't understand how that could be an issue? I have a windows PC *wired* to the router & 2 iPads & 1 Android phone and they've *all* got the 'unable to dectect a broadband connection' error page.If it helps I'm on PPPoA on both firmwares, VCI (now on v5) is 38, BB unlimited.Thanks to everyone who's contributing to solve this issue.Hi Sky,Can you please give me an update on the status of my exchange. Its highlighted as suffering from Peak time congestion and has a resolution date originally of Mid March, then Mid April.Exchange name Status Resolution dateBUCKLEYExchange affectedMid AprilWell, we are Mid April and its not fixed yet. Can you please let me know if I can expect the fix shortly? I appreciate things take time and I can live with the performance if I know its being worked on and will be fixed shortly. Not knowing what's happening and not having a date to look forward too is what gets me worked up.ThanksSteveHi Robert, Yes i've seen those but these have limited use and that may be in part why they are given! However the prime catalyst to my post was my personal disappointment over the Thomson box/anytime plus fiasco. I joined sky shortly after the startup, paying full price (no offers in those days, that I recall). I upgraded to digital when that came out again full price and again with HD at full price! As I had not registered interest in anytime plus (not a sky BB customer) I got no email or letter as detailed in other posts on the forum. So the answer would be a new 1tb HD box and all the recording currently on my box transferred to the new box. I'm sure you will pass this on but I will not be holding my breath on any good news. Sorry if this post is a little disjointed but the text box I'm typing in is very small on my iPad, maybey you could pass that along also, thanks.Its as it says, Ive been a customer for several years and paid my bill on time every time. Yet you let new customers get discount on broadband. They pay 19.50 a month for the first 12 months whilst I pay 24.50! I used to be with virgin but they wernt available where I am now. At least if they had an offer and you rang them they would match it for existing customers. I rang sky and was told I could have another 12 month contract or I was welcome to leave for another provider. Sky dont care about keeping customers. Hopefully I will move house at some point and lose your services forever!I'm not sure about:5) Does the Sky Netgear DG834GT router support Anytime+?Here is the result of my Router Ping TestPort Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLANPPPoA53404837390175279210:37:10100M/Full62979126540607118:25:1711M/54M2411031147886307749316118:07:51ADSL Link DownstreamUpstreamConnection SpeedLine AttenuationNoise Margin7005 kbps797 kbps28 db7 db6 db13 dbSeems to me that 'Up to 20mbps' for the Unlimited package, is a stretch. My signal drops to a point where BBCiplayer streams in HD is frustrating: the iplayer stops to think and then suggests I use a 'lower bandwidth'. I curse and wonder why? New fast laptop? - no...'Superfast Sky Broadband etc, etc? - yes...Router? almost definitely yes, since it can't send a decent wireless signal in a typical domestic environment more than 2 rooms. Pah!I'm stuck with yesterdays technology - B&G - no N. So I look around and discover a good router for ?60 on ebay, or do I dump Sky and move to BT Infinity where I get an 'N' router for free. What to do?Trigger for all this is Anytime+; we watch movies of an evening and fill our box memory with other good stuff quickly. So as a bloke I think 'won't my wife be totally impressed if she comes home to a new free product from Sky', which is like a Xmas present. I spend ?100 on ethernet adapters because my router signal can't reach to my lounge room and running new cables is just silly. I'm awaiting those to arrive but still hate my old router, so - come on Sky, offer to replace my old device for a new one before I move to BTBTW please use spellcheck everyone, we have a beautiful languageHi folks,BeforeI lose the rag with this, any ideas? I have never called talk talk, I have never had any calls from talk talk, I have never spoken to anyone, anytime,from talktalk,I am utterly and completely clueless as to what this may be.20/03/13 12:28:55Talktalk Comms Ltd09044757103Premium Rate00:15:32?11.83022/03/13 18:07:15Talktalk Comms Ltd09044757103Premium Rate00:06:05?5.26022/03/13 18:21:09Talktalk Comms Ltd09044757103Premium Rate00:06:15?5.260Total Call Charges - Filtered:?22.35Unfortunately it varies from series to series. It should tell you in the info of the downloaded file when it will be deleted from your drive. This deletion date is usually reliable.ISTR when I last downloaded Sopranos episodes they remained until I deleted them i.e. there was no expiry date. Could be wrong on that as it was before Chrsitmas so don't hold me to that!Edit: Just checked the current box set. The download date seems to have been extended to 15 July and there is no deletion date mentioned on the downloaded info so you could be in luck here.Well where do start with a company that started bad and just got worse from then on. We had a sky package (and we were sold the product as a package) installed in may 2010 but didn't receive all the features at the same time, that would be to good a service. So we received phone and BB 2 months later which then ceased to work in Nov 2010, which it took sky 3 months and 2 BT engineers later to fix. Bearing in mind all the complaint calls during the 3 months I had to do using my mobile because we had no phone also have to work from home from time to time but couldn't complete any work without broadband so lost 8 days. So fed up in the end I cancelled my DD on the basis that they weren't providing the service I signed up for. There answer (which is priceless) my contract is only for the TV which is working, the phone and BB are free for 8 months so I must continue to pay or cut off service and send letters also charge extra for payment not being by DD.Finally fault fixed and back online but during my cease of DD I missed a payment which was then another farce many phone calls and two months later everything working and account straight. Now were near to the end of contract I phoned up to cancel but because they didn't install the phone and BB until 2 months after my TV then I have still got to wait until July to cancel meaning extra 2 month payment on TV package. When I said I'll cancel TV now and the other services in July I can't because there a package and you can't have phone and BB on its own. (please refer back to when I had a fault and they weren't a package my contract was for TV only). So I either cut my phone and BB early and pay the extra charge (which I think will be the cheapest option) or keep the TV for the extra 2 months. I have signed up to another provider but haven't cancelled yet as I was hoping I could do it online as I don't think I can face another phone call to them. A 30 minute phone call doing battle with sky drains me more than a 12 hour shift at work and to get rid of them will be a relief.Hi : Do check out my previous response # 123 which is detailed above within this thread as it will surely help you with this.Please do read the following link on how To solve those ultra-slow down-stream + browsing issues Your issues could be possibly related to you using old phone sockets (from out of of the ark) - that's why!The further away from any local BT ADSL exchange - prevailing slower down-streams speeds are likely!Any regularly paid for internet facility upon a monthly basis should be fully useable & not met with any "Sky/BT Traffic Management Policy" hostility restrictions during both on & off peak hours 24/7 down to 256KB/Sec!A dedicated internet service provider is best for doing either online gaming/movies viewing or ISO file downloads!Critique I do give Sky credit where is due Sky are excellent with both Sky TV & for Sky phone services with or without a Sky phone landline service included as well, but Sky are useless with their Sky Broadband Connect services, as Sky Broadband Connect could easily offer a 100GB monthly usage allowance, as that is what I currently get from "eclipse internet" my current ISP together with around the 865kb/Sec mark for my downloads without any slow download speeds either! I'm not affected by any neighbor's upon the same telephone exchange such as Jane Doe's or Jon Doe's (given in this example) - doing any of their downloads, at any time of any given day of any month! - Wow!If you still got troubles, then you can call Sky Broadband Support on 08442414141 and select option (3) then option (1) & then option (1) again & get these Sky Broadband guys to sort this out for you asap! You may need to contact Sky Broadband Support via the web & supply your downloaded test/s results for "Sky Broadband" Support to study as well.Thanks. Xen.--------------------------------If you feel I have been helpful, please click the star under my name to give me a kudos for this post, as I'll be very grateful :-)Hello,I've noticed that since last week our broadband speed has dropped from around 3.2M/s to less than 1M/s.If I ping google.co.uk or any other website for that matter, the average response time is 900ms.I've attached our line stats, tcptraceroute, traceroute and ICMP ping results below.Line StatsADSL Link Downstream UpstreamConnection Speed 3282 kbps 490 kbpsLine Attenuation 60.5 db 41.1 dbNoise Margin 6.1 db 10.5 dbTCPTraceroutejupiter:~ root# /opt/local/bin/tcptraceroute google.co.ukSelected device en0, address 172.16.0.10, port 62149 for outgoing packetsTracing the path to google.co.uk (173.194.34.151) on TCP port 80 (http), 30 hops max1 172.16.0.1 0.350 ms 0.229 ms 0.237 ms2 * * *3 te0-4-0-2.pr1.enlba.ov.easynet.net (89.200.135.92) 1076.923 ms 735.826 ms 800.513 ms4 te0-6-0-5.er10.txlon.ov.easynet.net (89.200.133.153) 856.258 ms 42.090 ms 55.436 ms5 74.125.51.109 39.884 ms 83.765 ms 38.980 ms6 209.85.255.76 39.829 ms 40.897 ms 64.064 ms7 209.85.253.115 39.775 ms 39.968 ms 40.350 ms8 lhr14s21-in-f23.1e100.net (173.194.34.151) [open] 122.827 ms 148.724 ms 339.238 msTraceroutejupiter:~ user$ traceroute google.co.uktraceroute to google.co.uk (173.194.34.151), 64 hops max, 52 byte packets1 gw (172.16.0.1) 0.510 ms 0.490 ms 0.298 ms2 * * *3 te0-4-0-2.pr1.enlba.ov.easynet.net (89.200.135.92) 627.442 ms 848.045 ms te0-4-0-0.pr1.enlba.ov.easynet.net (89.200.135.90) 1077.766 ms4 027808b1.bb.sky.com (2.120.8.177) 817.440 ms te0-6-0-5.er10.txlon.ov.easynet.net (89.200.133.153) 1114.499 ms 1120.327 ms5 74.125.51.109 (74.125.51.109) 1131.757 ms 1109.426 ms 944.798 ms6 209.85.255.76 (209.85.255.76) 1209.855 ms 1187.524 ms *7 209.85.253.115 (209.85.253.115) 987.637 ms 637.586 ms 728.631 ms8 lhr14s21-in-f23.1e100.net (173.194.34.151) 683.517 ms 707.359 ms 966.859 msPingjupiter:~ user$ ping -c 10 google.co.ukPING google.co.uk (173.194.34.151): 56 data bytes64 bytes from 173.194.34.151: icmp_seq=0 ttl=58 time=858.739 ms64 bytes from 173.194.34.151: icmp_seq=1 ttl=58 time=819.810 ms64 bytes from 173.194.34.151: icmp_seq=2 ttl=58 time=549.788 ms64 bytes from 173.194.34.151: icmp_seq=3 ttl=58 time=751.660 ms64 bytes from 173.194.34.151: icmp_seq=4 ttl=58 time=789.768 ms64 bytes from 173.194.34.151: icmp_seq=5 ttl=58 time=737.055 ms64 bytes from 173.194.34.151: icmp_seq=6 ttl=58 time=767.104 ms64 bytes from 173.194.34.151: icmp_seq=7 ttl=58 time=896.171 ms64 bytes from 173.194.34.151: icmp_seq=8 ttl=58 time=727.456 ms64 bytes from 173.194.34.151: icmp_seq=9 ttl=58 time=718.498 ms--- google.co.uk ping statistics ---10 packets transmitted, 10 packets received, 0.0% packet lossround-trip min/avg/max/stddev = 549.788/761.605/896.171/89.636 msDoing a ping test from the router/modem directly yields the same ICMP ping response times.Ping from routerPING 173.194.34.151 (173.194.34.151): 56 data bytes64 bytes from 173.194.34.151: seq=0 ttl=59 time=1134.054 ms64 bytes from 173.194.34.151: seq=1 ttl=59 time=1112.240 ms64 bytes from 173.194.34.151: seq=2 ttl=59 time=1110.290 ms64 bytes from 173.194.34.151: seq=3 ttl=59 time=795.236 ms--- 173.194.34.151 ping statistics ---4 packets transmitted, 4 packets received, 0% packet lossround-trip min/avg/max = 795.236/1037.955/1134.054 msI've done a speed test and have included the results below;Why is it so slow? KatI want to second the above comment. I put the following in the suggestions forum, but feel it needs repeating:Firstly I wanted to heap praise upon the decision to show the first Indycar race of the new season on the Sky F1 channel. With Formula 1, the ancillary programming around F1, GP2, and GP3, the Sky F1 channel really feels like it can be a destination channel.Now I want to implore the powers that be at Sky Sports programme scheduling to continue this for the rest of the Indycar season. Wherever there are schedule clashes for screen time, Indycar could be on tape delay.I have previously subscribed to Sky Sports in order to watch Indycar racing, but, having decided to update to HD (I wasn’t going to but then seeing GP2, and GP3 plus ancillary F1 programming would be on the Sky F1 channel it felt like better value for money), so that I can watch live Formula 1 through the season, I feel I can no longer afford the luxury of having the Sky Sports package too.Like many people I have had to cut back on things as my budget has been squeezed, and I find that ?20.00 a month to have Sky Sports so I can watch Indycar is not good value for money. I have to have the ?20.00 package because Indycar is shown on Sky Sports 3 and 4 and Sky does not allow you to subscribe just to them (in any way, reduced fee or not). And I really do not get any value from Sky sports outside of Indycar. I never watch Football,Rugby, Cricket, Tennis, or anything else on offer on Sky Sports outside of Indycar racing.Now, I’m really encouraged by what I have seen and read about the Sky f1 channel so far, and I think Sky has the opportunity to create a “destination” channel for Motorsport fans with Sky F1. I appreciate that F1 has to be the channel’s focus, but just as with GP2 and GP3, this channel is a natural home for Indycar racing, that sky has valiantly covered for many years.F1 has a high proportion of fans that can rightly be identified as motorsport enthusiasts ? people who don’t just casually engage with the sport, but who buy merchandise, read the motorsport press and engage in motorsport fan communities. This kind of fan (and I think the kind of fan who would make the choice of upgrading their sky package to continue viewing races live) is the kind of fan that is knowledgeable enough on motorsport to engage with other forms. I believe that viewing figures for Indycar on the Sky F1 channel would be higher than in their current position on Sky Sports 3 and 4. 2012 is also a year when F1 fans are even more likely to want to watch Indycar racing, with Rubens Barrichello (a massive fan favourite) now driving for KV Racing for the whole Indycar season. Incidentally, having recently been in touch with Indycar’s CEO and Marketing department, discussion are taking place with Top gear to run a feature on the series, which like Top Gear’s NASCAR feature will have the potential to attract more UK eye balls to the series, and therefore potentially more Subscribers to Sky.By showing Indycar on the F1 channel Sky could have a win-win-win-win situation:1 ? Better viewing figures for Indycar, allowing greater advertising revenue to be generated;2 ? A host of motorsport fans that truly feel the Sky F1 channel (and a Sky HD subscription) is offering value for money (rather than just a cynical extension of Bernie Ecclestone’s desire to draw in as much money as possible to a sport of extreme wealth);3 ? Potentially even more subscribers as the word of the quality motorsport content on offer grow;4 ? Fan and consumer good will. Motorsports fans are quite often not the type to include the vast majority of the sports fare on Sky Sports in their viewing habits. Motorsports fans are for the most part just that, Motorsports fans, and Sky Sports F1 could be their home channel.The question that should be asked is why leave a quality product that will be of great interest to F1 fans languishing on Sky Sports 3 and 4?If the answer to that is simply to hope that showing the first Indycar race on Sky F1 will get people to buy a full sports package and spend the extra money, then Sky could rightly be accused of attempting to exploit its subscribers rather than providing them the best value for money.I hope Sky sees this as an opportunity to strengthen its motorsports brand under one channel (a channel which will have plenty of hours to fill), and as an opportunity to go the extra mile for motorsport fans and its subscribers.Best regardstrapperjGood Evening breezy64,Thank you for your post and welcome to the Sky Forum I can understand why you are so disappointed however I would like to assure you that you do not have to take out all Sky Sports packages to receive the F1? channel. Sky Sports F1? is available FREE for everyone who subscribes to Sky TV with Sky Sports 1&2 or the HD Pack.Sky Sports F1? will be showing ALL 20 Formula 1? races of the season, qualifiers and practice sessions live and also available in HD, only on Sky and both Live races and qualifying sessions will be uninterrupted, with no adverts.We also have the red button where you can ride the circuit through on-board cameras; go behind the scenes with the teams in the pits and more. Look out for further updates on SkOn the weekends where there are no races taking place we will archive action from previous seasons will be included in the programmes we show when no races are taking place, along with in-depth interviews and magazine shows. Sky Sports F1? will also show live coverage of the GP2 and GP3 series. Look out for further updates on If at any time you are going to miss a race then Sky Sports F1? is available on Sky Go to customers who subscribe to Sky Sports 1&2 or the HD Pack at no extra charge, You can have Sky Go on two devices in total.I hope this info helpsKind RegardsI am a sky subscriber with the hd pack.I don't remember the error messages. But the majority of the time it's either;- a grey browser window immediately,- a grey browser window after a while of viewing,- or I click the race control, the window pops up and is immediately closed,- or I click a stream, I get a brief buffering, and am taken back to the stream choice page.I managed this morning to get 1 stream working the whole way through, but on another pc.My laptops and other pc's all exhibited the above symptoms. Very strange.My problem is that I missed the race this afternoon on TV and didn't record the program, also not being at home at the moment I have no other option than Sky go to catchup (well I thought so). I have since been advised that this program (F1 GP Hungarian GP) will not be repeated and not shown in full on Sky Go!I'm finding it shocking that Sky has a contract for all F1 races yet Sky are unable to provide a catchup program for the F1 race show.There is a 19min catchup program for the 4.5hr show! sorry but 19mins is not enough time to cover all or even a percentage of what was within the main show.I can see that there is an extended highlights shows for other races, but nothing for this race or just not yet uploaded and will probably won't be until days after the event, which is very pointless seeing as the media like to tell you the results and trying to stay away from this for 2 days is not far off impossible, and even when it is uploaded its only the same length (1.5hrs) as the BBC's free service of a race they don't have a contract for!!! NUTS!Having said that the BBC, who do NOT have this race as part of their few races has a 1.5hr program on the race and was uploaded with 1hr of the race finishing!When the BBC do have the full race live contract like with the British GP their full show is available online again not far off 1hr after the show has finishedWill this be addressed for other races or am I expected when I am working away from home and miss the race to watch the BBC's service up to 1 hr after the race finishes as Sky won't host it themselves?I like watching F1 on Sky and wish I can continue but I am not always able to watch it as it happens does that mean that even though I am paying ?60+ a month; you miss it, tough luck and will have to resort to the free BBC footage that they provide?If anyone can shed light on why this is done in the way I would be very grateful.A very disappointing start to the new Sky F1 HD era.Unfortunately the issues didn't end with the preview show, I noticed further lip synch issues throughout the weekends programming; interestingly the non HD Sky F1 channel did not have the problem.Come on Sky this is pretty basic technical stuff, do you not have people watching the broadcast who are able to correct errors like this and re-synch the audio?Considering Sky have been making a big deal about the audio being in 5.1 it's a bit of a joke when the biggest issue of the launch weekend was the sound.Can a Mod please reply to this thread to reassure us that the issue has been raised with your broadcast technical team and will be solved before the all important season opener in Melbourne this coming weekend.im not 100% sure what youve been doing in the router but its quite possible thats its misconfigured now by the sounds of it, unfortunately Iam not using my 2504N at moment so can not go in and look at what you maybe setting..what i THINK you have done is allowed devices connections ONLY BY IP and thats why its not working - your telling the router only to allow these devices with these MAC's using these IP's to connect (a MAC address is a devices permanent physical ID)e.g.device1: MAC=A1:44:E3:89:0A / currently using IP=192.168.0.2device2: MAC=B5:51:A3:E8:11 / currently using IP=192.168.0.3so they will work as they are already connected.. but you move device2 OUT of range and the routers passes the IP it was using to another device then it wont reconnect because device2 may now be using IP=192.168.0.5 when it comes back on cos 2 other devices come online after it left and came back and they got .03 and .04 so your device has to now settle for .05- if you get my drift... personally you are right to prefer to use static IP's when you have lots of devices that may be sleeping with its IP address, because DHCP always assigns the lowest available IP adress to devices, and instead of just trying to get new addresses these devices just report they cant connect (so does windows still to this day) until you manually force a new connection... so assigning static IP's avoids all this as each device has its own IP regardless of whats going on so conflicts like this can not happen.to make it a bit easier to understand:router = 192.168.0.1device 1 = 192.168.0.2device 2 = 192.168.0.3device 3 = 192.168.0.4device 3 (192.168.0.4) goes to sleep - device 4 comes online, router see's 192.168.0.4 as available because its not being used (because device 3 is asleep) so it assigns 192.168.0.4 to device 4 - now you wake device 3 and you get an IP conflict as two devices are trying to use the same IP - device 3 will not be able to connect until you reset its connection...see what I mean?anyway, to assign static IP's you do so in every single device, not in the router, and you set them how I had in my previous post, they dont all get the same IP Address hence me bolding the last digits in the IP address... probably best start at .20 for first device (192.168.0.20) and .30 for next (192.168.0.30) and .40 for next...so on and so forth, this puts 19 useable addresses for DHCP between the router and the 1st device just incase you add new devices via DHCP later then the router wont assign an IP a device is already using (static) to a new device (via DHCP)... and it puts 9 addresses inbetween each device just for good measure!what you need to do is reverse all these changes youve made in the 2504N so its back to normal, might be best if you do a hard reset...then go and put these settings into each device and see how you go, the other good thing about static IP's is that they connect to the router quicker too device 1:IP- 192.168.0.20Subnet - 255.255.255.0Router - 192.168.0.1DNS1 - 90.207.238.97DNS2 - 90.207.238.99device 2:IP- 192.168.0.30Subnet - 255.255.255.0Router - 192.168.0.1DNS1 - 90.207.238.97DNS2 - 90.207.238.99device 3:IP- 192.168.0.40Subnet - 255.255.255.0Router - 192.168.0.1DNS1 - 90.207.238.97DNS2 - 90.207.238.99once youve done all that try it and see if you can roam in and out of the network and the devices can pick up the connections again - if not try disabling DHCP just for testing because once each device is set up with a static IP it does not need DHCP to connect, but devices that dont have static addresses wont connect so its best left on...but this is just to see if it make a difference... personally I think its something to do with what youve been doing in the router, once its set back to normal and set each device its own IP address I think you will have some success if your wireless network is overlapping into someone else's then its affecting your network, please dont ignore that fact and not bother trying to change it, you must find a channel thats clear, if you cant then overlap only 1 other channel and preferably the weakest - did you read the "improve your wifi" link in my signature? worth a readWe have had our Sky+ HD box for about a month and are finding that any recordings we set are failing. The code on the failed recordings is usually a 10. The only ones that have worked are when we record the channel we're watching but when we do that we can't watch an alternative channel - the message 'No satellite signal being received' comes up on any channel that we try to switch to.I have tried both a Planner Rebuild and a full System Reset but we are still experiencing these issues. Any ideas on how to get it working properly?Thanks.I've sent an email complaint stating that you've made an offer which your website wasn't able to fulfill. Twice. I received computer generated acknowledgements for both complaints. Thereafter, I heard nothing back on one of the complaints, and I've now received another email stating:T h a n k y o u f o r y o u r r e c e n t e mail.W e a r e s o r r y t h a t w e h a v e b e e n u n a b l e t o r e s p o n d t o y o u r e n q u i r y; w e h a v e e x p e r i e n c e d v e r y h i g h d e m a n d a n d w e h a v e b e e n u n a b l e to h e l p a l l of o u r c u s t o m e r s as q u i c k l y as we w o u l d l i k e to.I f y o u s t i l l h a v e an o u t s t a n d i n g q u e r y a n d h a v e n’t b e e n i n c o n t a c t w i t h S k y, we p r o v i d e g r e a t h e l p yadayadaWell, my complaint is still outstanding. You made an offer, you weren't able to deliver. Poor service, very unimpressed customer. Perhaps posting here might get someone to actually do something. If not, I'm going to be going to the Ombudsman.This honestly doesn't suprise me - but take it from me this is not as bad as it could be - this is our experience of trying to get a phoneline/broadband installed at our new property:11th July get completion date for house of 20th July sobook total Sky package - Sky TV 23rd July / Phone 6th August / Broadband 9th August - Sky blame BT Openreach for the delay in phone / broadband.3rd August I check with Sky that BT Openzone booked for 6th August a.m. informed all ok6th August Guess what no-one turns up as BT Openzone have rearranged appointment until 9th August to save two visits!!! - Sky inform me this was a mistake on their part- BT Openzone engineer rebooked for 9th Aug. pm9th August BT Openzone turn up at 0845! inform us that the phone line internally as faulty then leaves - house builder checks and says all in working order! Contact Sky and BT Openzone state they will come back out 10th September!!!!!! Sky escalate and get an appointment for 17th August a.m.17th August Guess what no-one turns up! Sky contacted and find out from BT Openzone that our house does not have a phone line underground!!!!!!! so they will have to install one!!!!!!21st August Sky contact me and say that BT Openzone hope to have line installed by 29th August but will not guarantee it so will not book an engineer to connect on Aug 30th!!!This is just a summary and does not list all of the phonecalls made from mobiles (at our cost) the travelling to do work emails which is essential one/two days a week and the stress that it causes as we live in a rural area with not a very good mobile signal.The Sky people I speak to are friendly but I just feel that BT Openzone couldn't care less and the way things are going it will be September before we get phpone / broadband.In the end Sky are only as good as themselves and their contractors and as a whole the service is astonishingly poor but I feel they have us over a barrel as everyone relies on BT, but as they say that shouldn't be the customers problem should it?It was the first thing I tried. It didn't work. If you looked at my record of posting on this issue you will see that. I regularly do this anyway.It's not our fault that the our model is old, although I certainly wouldn't class a 12 month old model as old.Sky should have anticipated that certain models would react to the upgrade. It's called a test run. This is bug in the system that most service providers would resolve with a patch provided in a download. Since you are not informing me that this patch has been created, then there is no point in me doing a specific upgrade. If you look around the forum, you will see that a number of customers are having the same problem.This is not an issue that you can live with; It renders the EPG service slow and unusable which demotivates the customer from recording.If I can't use the service, then Sky is no good to me. Some customers shouldn't have to lose a service so that others can benefit; especially when they are all paying the same basic fee. It's been two months now and if you look at my records of posting you will see that I alerted you to this problem days after the upgrade. A decision needs to be made as I am paying my fees for a substandard service and losing a crucial part of the Sky package. This is both unfair and probably illegal. I am sure my statutory rights as a customer are being infringed.thanks for your reply Mr-Slant,something i forgot too include in my post (it was late sorry) - I have been using the 2504N with v6 firmware for 2 months now (mrnt32 modded firmware, he says the ADSL driver is untouched so his fw is not the cause?) and I thought my CRC's have been higher than normal and wondered if it was the v6 firmware as some people have reported connetivity issues? - even at 7db Iam getting about 8-10 CRC's per hour, when it had me at 3db they were about 22 CRC's per hour - these creep up more during the night when the connection is idle... by about 100-150 CRC's overnight (about 10 hours idle).my cable runs under the soffits to a JB on the end of the row 5 houses along and then down into the ground where theres a duct, there are no BT poles in the estate and the exchange is just around the corner from the estate, it appears that the cable is underground all the way...so DSL cable and filter have been swapped.so something has caused DLM to kick in!Oh, after DLM started I swapped the standard ADSL cable (which was running alongside the router power cable - dunno if that has an effect when its low voltage?) for a short 16-inch TP cable and sat the router on top of the NTE-5, the power cable now is a good 6 inches away - I also swapped my 5 year old NTE-2000 Filtered Faceplate for a new SSFP I got from a BT Engineer last year that had almost no use.there was also a high spike in the SNR (as if there was lots of power/signal available) over one or two of the tones, that remained between reboots - ive just gone to take a pic and its gone!! - however I do have a pic from earlier on (SEE BELOW)here are my stats since the resync at 2:30am:edit: there is BEARER 0 (my connection) and BEARER 1 no sync speed but appears to be collecting SFErr and RS stats alongside my connection - this goes hand in hand with what you say, it looks like its testing my line by running another "bearer" alongside my connection to compare my stats against it???? just guessing at this stage as ive never seen this before.Bearer:0, Upstream rate = 1065 Kbps, Downstream rate = 17728 KbpsBearer:1, Upstream rate = 0 Kbps, Downstream rate = 0 KbpsCountersBearer 0SF:02781413632SFErr:04RS:4127322963690622RSCorr:2986817RSUnCorr:00Bearer 1SF:26128700SFErr:00RS:55523460RSCorr:7920RSUnCorr:00Retransmit Countersrtx_tx:70090rtx_c:69130rtx_uc:00G.INP CountersLEFTRS:00minEFTR:177240errFreeBits:119958070Since Link time = 12 hours 20 min 19 secFEC:2986817CRC:04ES:03SES:00@ Mr-Slant - I have been told there has been (what appears to be) a significant change in the ADSL driver on the 2504N in that it now includes g.INP and right enough if you check my stats on the fastpath connection it has g.INP counters, this (apparantley) dynamically adjust the amount of INP you need on the fly to enhance throughput when lines are not noisey...also the ADSL driver version numbers are different between the v5 and v6 firmwares (which indicates something changed):5.14.6a4N_UNI firmware (A2pD030n.d23b adsl driver)6.14.2a4N_UNI firmware (A2pD035g.d23j1 adsl driver)user ShotGun on kitz forum seems to have a bit of knowledge about sky's DLM etc.I completed the Sky home move service on 15th April and as part of the service the engineer serviced my sky+ HD box that I was experiencing issues with, was told that if I was experiencing any issues with my box the engineer would either fix or replace by the sky advisor on the phone.Generally the box was very unresponsive to commands, occasionally froze playback, pixelated hugely then laggs for about 5 seconds while it catches up with playback similar to viewing a high quality stream over a low bandwidth internet connection, there was also a very intermittant (perhaps once every 2-3 days) loud beep that came from the box.The engineer performed an update to ensure i was on the latest version (which I wasnt, I now see HD listings in yellow text) and also a planner rebuild. He said if this didnt resolve the issue to call him and he would return to fix/replace the box. The changes made by the engineer have improved the box, however the issues above are still being experienced with less frequency, but 2 days ago recordings started failing altogether.I rang the engineer on monday to request he come back and sort the issue while still under the 30 day warrenty and we agreed on him coming the followuing day. I had to take the day off for this and to my surprise the engineer did not show up.I am now in the last day of my warrenty and am wondering what I can do about this. There isn't much point in me paying for a service if I cannot use it properly due to faulty equipment and I'm not overly enamoured with booking another day off work to wait around for an engineer.If someone could get in touch with possible options I would be most greatful, but currently I am far from satisfied.Morning mokujin, Great to meet you and see your first post on the Sky Help Forum, sorry about the delay in replying to you on this. This is a great idea to be able to customise your favorite channel listing and this is something I have never thought about before but can see this being very helpful having the likes of your most popularly used channels available first going to your still well used but not as well used channels. As I'm unsure what will be coming soon with the TV guide/planner I will pass your idea to the relevant team for consideration. Thanks,Does anyone that works for sky know what they are talking about??? Or is it a case of making it up as you go? ive never ever known such and incompetent bunch of people, they are not even capable of making call backs or reading notes on their systems!!! I was given ?100 credit onto my sky account for all the messing about iv had with this company, i was then told they could transfer it from my sky account into my bank account and it would take 3 - 5 days. day 7..... and suprise suprise nothing, the person meant to call back yesterday never did and when i called to find out what was going on i was told that money cannot be transferred from your sky account to your bank account...... i DO NOT believe that, bunch of robbing ******* quick enough to take money but do NOTHING they say they will do. Anybdoy thinking of taking sky PLEASE reconsider i have all 3 services adn will NOT be paying any further bills, disgraceful company and disgraceful staff!!!Why am I forced to record all three F1 practices, the qualifying session and the Live GP when stting up a series link. An awfull lot of disk space is used up by the practice sessions and I am only interested in the Qualifying and Live GP.returning form holiday after the British Grand Prix Ifound the live race part recorded, luckily after the race had ended, and two episodes of Emmerdalenot recorded due to lack of disk space.When I am at home I can control disk spaceby watching and/or deleteing recordings but not when I am not.I would not have lost any recordingsif the Practice sessions formed a separateseries link as I would not have recorded them. My, and probably most otherGP watchers, interest is in the qualifying and live race so it would be much better if the two elements were on separate series links.Can you do this please to allow for customer choice rather than enforced to record and encounter recording problems?OR engineers seem fairly amenable (sub-contractors perhaps less so by reading various accounts perhaps due to the piece work nature of the jobs), but as far as moving the master socket up one floor is concerned, I guess that will depend on how big a job that will be in terms of how easy to move it, what wiring is already in place or will be needed etcIf the master socket cannot be moved for whatever reason, a data extension kit can usually be deployed (effectively a cable from the master socket to the modem location - my installation used this method because there is no power outlet by the master socket and I wanted the modem in an adjacent room on the same floor which was not a problem). This solution however may not immediately meet your criteria for elegance in view of what you have described in terms of embedded cabling, but I suppose you could "tidy it all up" afterwards at your leisure.Hi,I'm looking for assistance to get my fibre connection back up and running.Its been off now for 8 days, sometimes it comes back on for 30mins- 3 hours but then goes again and I get the"The router has failed to dectect a broadband connection" page.I've do the following steps.- I've rebooted through the router admin.- I've changed the channel in the router admin.- I've reset both the bt box and the sky router at the mains.The router seems to be working fine, the problem seems to stem from the BT socket on the wall.If you could help me then please let me know how we can begin to get this fixed.I'm based in M27.ThanksI have had Fibre Broadband since November 2012 and while it has never been "superfast", it has up to now been more than suitable. However, over the last couple of weeks I have noticed a steady decline in the speed I am receiving. Running speed tests indicates that I am currently getting no more than 4Mb/s (d/l). Previously it was consistently around 10-12 Mb/s.I've looked at my router settings and the modem status is as follows:DownStream Connection Speed - 3800 kbpsUpStream Connection Speed - 6326 kbpsThe drop in performance has been noticeable and is affecting a number of things I do.I've tried all the usual things - restarting router/modem, changing cables, etc - but nothing has had any impact.A check on my local exchange suggests there are no known issues.Any advice would be appreciated.JohnHelloI had fibre broadband installed recently, the Openreach engineer came to the property, replaced the phone socket face plate and instaleed an OpenReach DSL ModemThe OpenReach model has a solid Green Power light, a solid Green DSL light and LAN 1 Port is green as well so everything seems to be fine on this endHowever the smiley face on the Sky router shows no sign of life, just the power and WiFi lights are on.I have tried the usual restart this, try a different cable, factory reset everything etc... but still no green light on the routerSky initially said the router might be faulty and sent a new one. That did not change anyhting. I have tried with another old Sky router of mine but still no Green lightClearly the problem is not with the router, I believe based on some posts I have read that the problem lies between Sky and BT. Is there a quick way to check that my account is built at the exchangeor if there is a fault at the exchange that prevents me from gettingInternetBetween the OpenReach engineer not showing up and this problem it has now been 2 weeks withoutBroadband and this is starting to get really annoyingThanks for your responseIf anyone is waiting for a call from Sky you may as well emigrate as they just don't bother.The customer escalations team are the worst, they arrange a date and time and just don't bother. To rub it in some I have spoken to don't even apologise and make out like it was never on the call back list so you are left with working out whether they a just [REMOVED] or just seriously incompetent, in the end I have found out they are both.If Erin has escalated anything then my experience is it makes no difference as the people I have spoke to have no record of an escalation, they have no clue who Erin is.I must thank Sky for the promised call back the last few days, been great waiting for someone to call again.[REMOVED].Edited : Unfounded allegationsTigersman wrote:Hi jonselIf you are able, as you say, to get a download speed of 40 wired then it is odds on that your problem is not either congestion or a "half speed" throughput one. You need to check that your wireless card in your PC to see if it is N rated as if is is not this will reduce your connection speeds. Then i would next check if you are on a wireless channel that is being used by your neighbours etcIf so change to one that is not,use inssider or similar programto find best oneHope some of this helps !Thanks for your response. Sky technical support mentioned the wireless card - however, that doesn't explain why it was faster with standard broadband and is faster when I use the laptop at work - technically a g standard card should cope with up to 54Mb/s. They also took me through all the different channels. It didn't make any difference unfortunately.HiErinWith all due respectI do not think that Sky do "appreciate everyone's patience". I have had this problem for over 10 months now. I have had numerous phone calls with Sky ,many emailsto and fromSky,a Sky Network Technician visit my home for 2 hours, and STILL allI get it comments such as the one that you have just made "we are working tirelessly to resolve this for you". I have all details logged of all the contacts that i have had and of all the "promised" call backs emails and fixes that i have not had. Back in last September a "fix" was only days away allegedly10 days on from your first post and still there is no timescales given for any testing or potential fix. In today's business world that is simply not good enough.I have however over the last 10 months paid a monthly fee each month for a service that is not delivering what it should be doing therefor fullfilling my side of the contract, all i ask is that you fullfill your side.To cap it all my exchange Selby MYSEL is one of the ones suffering from the congestion problem, This according your own Sky Broadband and talk update info update page was due to be fixed "late Feb" well it is now past that date and it is not fixed and there is no updated details on the site as to when it will be.PLEASE can somebody take ownership of the problems that many of us are having because up to now it seems thatNO ONE has !!Good Afternoon All,In terms of the conversations around compensation i cannot at the moment confirm what this is going to look like however, this is something that is currently being discussed particularly focussed on the feedback and queries raised by all users of this thread.I believe that a decision/proposal around what this may look like will be forthcoming following the rollout of the fix across both Fibre products. I am under the assumption that this will be based upon individual circumstances and will be based around product. However, with this in mind i will assure that the lengthy period of degradation of service is not the only factor taken into consideration as this should also be accountable respective to the numerous contacts made by yourselves on reflection of this issue.As soon as i receive receipt of the proposed compensation package i will of course provide this information here first.In terms of the discussions around our Fibre product and that of the differentials between our two packages at the moment i cannot advise as to whether this will be repackaged. We aim to provide a quality service which is priced competitively in offering a great value service to our customers. This is true across our products and services. As you have stated as Fibre is now becoming a product available across multiple providers of course we aim to ensure that our product is competitive in line with others.We are now in the final stages prior to the first stage of the implementation of the fix in terms of Slow Throughput/Half Speed. I do hope that following this we can begin to restore your faith not only in our product but also in the service that you receive from Sky.As and when new updates become available in terms of the rollout and indeed progress updates are provided i will post here first to ensure that you are kept abreast of all developments.Thankyou again for your patience and for continuing to take part in the discussion with me on this forum.If you have any queries in the interim please do not hesitate to post here and i will respond as soon as possible.Thanks again all@Moondawg:As this is largely a discussion forum (not a problem ticket reporting system), I would urge you to call Sky and speak to someone. This is always going to be the quickest way to report your issue and get some response.The Sky Knowledge Advisors who post on here do not have access to account info, so it will take much longer to get something done than it would by phoning them up.I wouldn't rely on getting a quick response from sending the website contact form either (as you have already seen).Hi All,As per my initial post on this thread we are currently implementing a testing phase with regards to a potential fix for the particular groups of Customer's who are being directly affected by Slow Throughput speeds. To clarify the position this issue is not related to congestion and nor is it reflective of a congestion issue.At the moment i cannot confirm definitive numbers of Customer's affected however, we have identified from those Customer's who have directly reported the symptoms of the Slow Throughput issue that this is a very small proportion of our wider Fibre Customer base.I appreciate that you are continuing to await updates directly from us and i am working closely with our Fibre team in order to provide you cohesive updates with associated tangible timelines. I am awaiting a further update on progress with regards to the testing phase later today and will provide an announcement this evening as soon as this is received.I am personally taking ownership for the queries raised with direct relation to those Customer's affected by this issue and i will continue to provide you with as much information as i possibly can until we have a definitive solution.I appreciate that this does not resolve the issue in itself or answer the abundance of questions around the root cause however, i will assure that as information is released i will provide it here first.Thank youHi all.Well my situation took a turn for the wierd this weekend just gone.Erinn was good enough to get a callback for me from the Fibre Team.No mention of compensation, but at least the guy took some time and commitment to getting my case sorted.My case:Intalled in Oct 2012 and Sync at 39/9. Get 34/8 for couple of hours, before dropping to 24/4."Fix" rolled out, suddenly my Sync drops to 21/6 and I get 20/4.So, for the 5th time in as many months, BTO Engineer booked.Tells me my line has "around 70% Aluminium rather than copper" and as such, my line is capable of nothing more than 20-22Mb speeds (despite Sky and BT checkers stating 36Mb).So now I have to decide if I want to stay paying ?20 a month for 20Mb speeds (considering I moved from paying ?7.50 a month for around 11-14Mb on Unlimited ADSL).Much as I hate them, Virgin Media and their ?30 for 100Mb is looking rather tempting (Street Checker thing shows everyone on my street gets 94Mb+ on that service.)Called up sky fibre team and spoke to quite possibly the most lovely and helpful person working at Sky called Della, seriously Sky, if all your staff were like her you really wouldn't have a problem, she needs a promotion!She was able to get the customer solutions team to give me a call who are only a team of 5, no apology from them for the inconvenience.They spoke with openreach and did something that killed my connection, speedtests were 10 meg, download was 400k. They decided the best policy was to accuse me having other wifi devices, antivirus, firewall, the laptop, software, browser settings, pretty much everything apart from themselves.I reset everything as they requested mind, they just couldn't seem to accept that the same laptop hard wired worked great with openreach, it was on same web page, not turned off etc so why would it be my end randomly.They went away for an hour and after half this period it bounced back, I get speedtest results of 38meg, download throughput of 4meg, but I know my line can't support this.Can they get openreach or whoever it is to set a profile to 32 meg, so that DLM has less opportunity to apply interleaving as that it seems was a contributory factor to issues before?At the max openreach say it will support they doubt any problems will occur, but at 38meg it will cause errors I suspect and I am not a speed maniac who needs the max, I want a reasonable stable speed and 32 would suffice.I am documenting the above so that it may help others in resolving or choosing SkyDear ErinThis is totally at odds with a statement from SKY re this problem.this is taken from another thread re fibre broadband speed. The problem affects ADSL and Fibre:-My latest interactions with the complaints escalation department at Sky is as below,1)Thank you for your reply - I'm very sorry to see that your original message was not addressed properly and that the advisor did not check the online thread you have referred to.I have taken some time to read through the thread using the link you have supplied, and can see that this issue has been ongoing for some time now and that you are certainly not the only person in your area to be experiencing this issue. I also apologise for you being asked for the same information on several occasions.I can confirm that there is an issue at your exchange at the moment, although we have not updated Sky.com with your exchange code yet - this is something I am going to highlight with our online team, and hope they can arrange for the relevant action to be taken ASAP so our website displays the correct information in this regard.Sky are taking full responsibility for this issue, and it is simply down to us taking on more customers than we had space for at local exchanges. There are already reports in the media concerning this, and we have released a statement to try to reassure our affected customers, as below:"Following a combination of an underlying increase in network traffic as well as a high rate of new customer additions, we are aware of capacity issues in a small number of exchanges. We are working on adding new capacity to those exchanges as quickly as we can. We apologise to all customers who have been impacted by this issue."Unfortunately we don't have any definite timescales as to when this issue may be resolved but as per the information posted on the above thread this should be around three weeks depending on the delivery of the required equipment. There are numerous exchanges affected accross the country and it will take some time for us to fully implement a fix.We fully accept that many customers in your area and others across the country will be dissatisfied by this matter and that this could potentially cause damage to our reputation as an award winning broadband supplier.I also note your comments about only receiving a small percentage of the service you are paying for and about looking for a reduction to reflect this - unfortunately I should point out that customers do not pay any more for a higher speed, and all Sky Broadband customers (on our chargeable and our free packages) receive the best speed their line is capable of handling based on the quality of their line and how far they live from their exchange. The difference between our packages is usage allowances, and as a Customer of Sky Broadband Unlimited you pay for unlimited usage as opposed to a higher speed.I am sure that customers who have been significantly affected by our exchange issue will all be compensated separately in some way when the issue has been resolved.I hope this email helps explain matters a little better, but if you have any additional queries please do not hesitate to reply - I have kept ownership of this case so any reply you send will come directly to myself and assuming I am in office I will be able to respond within 24hrs.2)Thanks for your reply. You're very welcome.I do hope the speed issue in your area will be resolved soon - it is simply a matter of our exchange equipment being over stretched at peak times as we do not have enough bandwidth to cope with the amount of people who are online.Fortunately we have enough to still actually offer them a connection, albeit a lot slower than normal.I also understand that we may have lost a few customers as a result of this issue, but we genuinely were not aware of the extent of the problem at first, which is why you were asked to perform checks etc by our online forum reps. As we were unsure of affected exchanges we had to take customers through basic troubleshooting first, as per industry requirements.As far as I know we are the only provider currently experiencing this issue - it is not an issue with the exchanges themselves, but with our own equipment. This has come about as a result of us adding more subscribers to our network than it could handle, because of higher than expected demand for our services over the festive period.We are of course looking to resolve the problem as quickly as possible so our customers are not impacted further, but I don't have an exact timescale as to how long this is going to take because extending an exchange can require some major work.Hope this helps.'3)'Thanks for your email - I fully understand your frustration.I understand that you may wish to seek an alternative supplier so if you would like to then you are under no obligation to remain with Sky, but I do hope that you are willing to give us a chance to resolve this. I fully agree that this is not good enough, and if I were in the same situation myself I would also be looking for some immediate action.Unfortunately however adding capacity to an exchange is a very complex process and something which might take some time to implement. As I have explained before this can involve building work to the exchange itself, complex underground work, or the purchase of equipment from other suppliers.We have very recently agreed a deal with Telefonica to purchase their UK Broadband capacity, and this is going through regulatory approval at the moment. When this completes, it may help us resolve our capacity issues in some of the affected exchanges.I will fully understand your decision if you wish to move away from Sky, but I am sure you are aware that we are trying to resolve this issue for our customers and hope you can understand the complexity of the issue in hand.Followed by4)'Further to my earlier email, I have been in touch with a few contacts to see if I can get you some more information.I have managed to make some progress, and have had our internal status page updated to show your exchange as being affected by the capacity issue and just need Sky.com to be updated now. I am struggling to find a contact who can help here but rest assured I am still working on this.I have also been able to get you some information on when the planned maintenance work to upgrade the equipment in your exchange is expected to be done and can verify this this is scheduled for late March. Please feel free to share this information on your online forum page.Hopefully this information offers you a little more assurance, but if there is anything else I can do please email me.'Followed by,5) 'Hope you are well.Just a quick update - I have been in touch with our head of online compliance and they are now aware of the issue which seems to be omitting your exchange from the list of those affected when you perform a post code search.They have advised that they are now looking into this and hope to have the website updated soon.Thanks'Its not the result everybody is looking for, but they are exampleas of somebody at Sky taking ownership and actually talking, the prrof will be in the pudding as they say?@ Marcos4524 some of what you say is true, It's not because sky have their own system from what I was told it was the LLU service, they way plusnet explained it to me there are a number of options.You can cancel sky then place the order and hope it goes to plan, but more than likely plusnet will be denied to take over the line.If you aren't worried about your number you can get a new line installed (possibly free of charge which is what I was offered) once installed they will order fibre, when you have a fibre install date cancel sky as sky takes 14 days to cancelOr cancel sky wait for a line cease date then speak to plusnet they will take over the line the same day as it ceases,you can either have a new number or they can try and get your old one then order fibre.Sky also charge for caller display. when I had it, it was 2.50, sky also charge ?5 for for inclusive calls, plusnet line rental is 51p cheaper.Plusnet also allow you to use your own equipment and will still offer support.I've been experiencing slow speeds since getting Sky Fibre installed back in April ? almost two months now awaiting some sort of response. Emails and tweets remain ignored... phone calls are useless and get me no where.Is there someone here who can help me out?This was my last email:I tend to use a wireless connection; on an Apple Mac laptop (Mountain Lion) or iPhone/iPad. I'm a web developer so I understand the differences of achieving speeds on smaller, less powerful devices and over wireless. I have wired my laptop in and get up to around 20mb/sec down. If I'm wireless and near the router, I get around 18mb/sec down.On downloading the 200mb file, it took 1 min and 52 seconds to download. This would average at around 20mb/sec ? not the 40mb/sec as promised.I mean, but standards, 20mb/sec is good, but not worth the increase in costs I have had to pay. I got 8mb/sec on standard broadband, which would around ?35/month with phoneline and calls. Now I am paying ?55/month and the extra cost of ?20 doesn't quite cut it.SOME GOOD NEWS FOR ONCE.I would like to point out that I too held out little hope of getting anything sorted - Sky seemed to do a very good job of avoiding the issue, blaming everyone else, and "forgetting" to mention compensation for the poor service.However, whilst Erinn is NOT in a position to sort out the slow speed issues directly (she is not an engineer after all) she CAN help with the contact/compensation side of things.My service is still not 100%, but it is slowly getting better. I am now up to a 30/6 stable speed as of this morning (sync 31/7).Better yet, Erinn has been able to get a rather nice credit applied to my account (which is already showing).So I say give Erinn some slack - she probably has hundreds of people on this thread waiting on her assistance, along with her other "normal" duties.She will get back to you when she can, and she will get action taken.I would like to say a huge THANK YOU to Erinn for all her assistance. Lets hope Sky's service matches her standards.On fibre, DLM starts off at full speed and then, if necessary, lowers to find a stable speed over 2 or 3 days (usually starting about 24 hours after installation, but in severe cases can cut in almost immediately). So I would be inclined to suspect that a line fault has caused DLM to lower throughput from the start. Normally the OR engineer would detect any such fault at installation (but I guess sometimes for some reason either they don't or maybe choose to ignore - who knows). You would need to get Sky to check for this now, but whether or not they will do anything during the first 10 days is anybody's guess (there's no reason for the 10 day wait on fibre, it's just a hangover from ADSL line training and is irrelevant, but ISPs generally seem to be reluctant to do anything during this initial period after connection). Note that the Sky Hub/Router does not dynamically change the connection speed "on the fly" - it will only get refreshed following a reboot. The only way to see various stats about the line which will give some idea of what's going on is to unlock the OR modem (assuming it's the HG612, and this is done at your own risk).Hi All,Thank you again for your patience in terms of awaiting a further update with regards to the Half-speed/ Slow Throughput issue.We are aware that there is a specific group of Customer’s who are being affected by an issue identified as Half Speed / Slow Throughput. Customers who are suffering from slow throughput due to this reason will experience this issue continuously upon connection, and will generally see a throughput of between 20 & 27Mbit/s on a circuit that is sync at 40Mbit/s.This root cause of this issue has been definitively identified related to the way in which Sky has implemented the core network and our interconnects with Openreach. We have identified from those affected Customer groups that there is no related link in terms of exchange as affected Customers are spread across varying geographical areas across the country. We appreciate that this issue has been on-going for an extended period for which we apologise, the lengthy investigation in terms of identifying a core root cause and implementation of a possible solution has been complex due to the requiring our equipment vendors releasing new code for their related equipment.We have now completed the initial testing phase within our labs of our proposed solution and will be in contact with a number of customers to trial the proposed changes in the field over the course of the next week. Once we have the results of the initial trial we will implement this across our core network in a phased approach. We expect the roll out of the implemented fix to be attributed across our core network fairly quickly however, we will communicate more definitive and tangible timelines at the beginning of April.We appreciate your continued patience with respect to the degradation of service received due to this fault and reiterate that your support and key information has been invaluable in developing a solution however, we do understand that the lengthy timescales incurred have caused frustration across those affected Customer groups.I will continue to offer support and updates on this thread as and when they are received with the assurance that I will take full ownership of any further queries and communications going forward until this fix is fully implemented.Thank youHi ErinnRe your statement:"will generally be noticeable only at peak times" Not as noticed by me and hundreds (yes hundreds) of others. The exchange checker service is puportedly an "Exchange statuschecker" not a check of "fibre" at those echanges. Sky representatives have openly stated the checker is not reflecting problems correctly and are supposed to be implemeting fixees for that.As for slow speed this is not quite the full picture. People are quoting speeds, ping/latency, SNR. The problem that many(over 200, being generoushere to SKY, there are over 400 on facebook re CREWE WMHAS in less than 1 day it rose to 300 comments in less than 1 hour!!) I realise this was a mixed bag of complaints and it that affected both ADSL and FIBRE.The problem that people here are seeing is page load times, taking literally minutes or timing-out. Doing a speed test confirms line stats:- speed ping, SNR figures. to be perfectly acceptable. However Pageloading is in the come back next week category. This isn't measured.I believe the reason to be how your exchange equipment is handling HTTP data (internet web pages) The speed test uses file transferto compute connection speed. Different types of traffic are handled differently and also given different levels of priority.(Gaming and email usually top). The complexity is bot easy to explain briefly. Ping is mostly only important to online gamers.The problem exists in he equipment at the exchange as you quite rightly say. I have seen it reported by SKY that Openreach were in WMHAS yesterdayand I have asked for it to be confirmed? - no reply as yet. There are also comments that the firmware in some of SKY's equipment in some exchanges is being rewritten by the manufacturerand updated to improve the issue. Not all equipment is of the same model/make. Which is why faults are geographic (exchange centric) despite many of SKY's first line advisorsquoting "No one your area has this problem".I think what many are finding so so annoying is the denial, misinformation and practise of sending peopleround in loops testing this, that and the other. Many like myselfare technically savvy or just plain logical in analysing what they see. They know perfectly well, and have tested, eliminatedand proven way beyond any doubtany defectat their end.I really feel for the poor people in support having to deal with very frustrated people. BUT the misinformation is core to that. For a company supposedly in the information business SKY has been doing a very poor job of communicating, both to its first line of support reps(if they really are unaware of the real problems and true extent) and to the customers. There are those amongst the "500+" in Crewe with problems other than this fibre slow throughput. But weed out those "others" and there is no argument of the problem. Just read ALL the broadband issues on SKY and other forums. There is very definitly commonality.As I said the real annoyance has been SKY's lack of response to the situation, lack of openness. We have been given diametrically opposed statements (from SKY)about Be+O2 aquisition not being transferred onto SKY's network. Next statement they are and their aquisition and the popularity of SKY BB over the festive period being the cause of said congestion issues. There is more than one core fault, (root cause)and some symptoms experienced on Fibre and ADSL have a common cause and some not."The slow throughput in these instances is caused by congestion on the circuit between the exchange and the core and will generally be noticeable only at peak times when the most users are trying to access the internet" for example is affecting everyone. Pageloading, I suspect, is down to to poor data handling/efficiencyof said data through SKY's ownexchange equipment and it's first stage cure will be the new firmware introduction at the exchanges.That all said mine has improved dramatically yesterday. SKY need some serious customer retention effort and customer information dissemination/openness. This fiasco leaving a very bad taste in many peoples mouths.Hi Erinn - The green BT cabinet is about 250 metres away at top of our road.When the Openreach engineer installed / tested my line he said that the line supported and I could receive up to 76mbps download speeds i.e Infinity 2. On my package Sky estimated that I would receive 31.8mbps download speeds which I received, and was constant, for the first 10 weeks before the speed dropped.It was only after I raised the fault with Sky that the modem setup speeds decreased. After each time I phoned the speed dropped in increments i.e. from 39 to 37 to 35 to 32. It seems to be coincidental that everytime I called Sky CS the setup speed dropped shortly afterwards.Is it possible that I also have a different fault as well?. I've been constantly monitoring speed over the last few weeks using Sky recommended speed checkers plus BT's own test - all at various times of the day. The BT fibre test was as low as 13.8mbps from the exchange to the PC with a high of 27mbps all on the same day. This was not the lowest speed shown. Lowest was Namesco which was 12.6mbps. At the moment I'm averaging under 15mbps.I Live in Bognor Regis exchange SDBGNRRI have unlimited fibre optic sky package and in the daytime my speeds are 30mb download with 3 mb upload with a 15 ms ping which I am happy with the problem is that of an evening at prime time around 6pm to around 11pm it drops to the speed which is linked below.As you can see going from 30mb to 0.23mb and from a 15ms ping to a 545ms ping screams congestion help!My question is when will my local exchange be upgraded to cope with fibre and the amount of sky broadband customers it has in the area? Is there a list of exchnage upgrade dates from Sky I can view somewhere?Hi, rang the SKY Fibre Team[sft] yesterday with this issue showing up in the Sky Hub SYSLOG: Lease renewed 3600 ip 151.230.62.238 - but also showed a l had DHCP > No lease renewal received , for nearly 30 minute's until it showed > Received valid DHCP lease from server. But it still continued to > Lease renewed 3600 ip 151.230.62.238 every 30 minutes. I told the SFT Operative this issue and said this was ok, but your Sky Hub should not be doing this, so l just asked the Operative to log this issue and hung up as it was late at night.Got up this morning checked my connection Sky Hub SYSLOG: it showed that the Hub had reset during the night not by us and it was still showing > Lease renewed 3600 ip 151.230.62.238 every 30 minutes, again called the SKY Fibre Team[sft] and told him of this issue and straight away agreed this should not be happening. To which the Operative checked my line, etc for faults, none found but he asked me to reset the BT modem and power down the Sky Hub[unplug the power lead] and this solved the issue.Why was this not done when l rang in the first time to fix my issue?SYSLOG:May 29 23:06:48 syslog: Send out NTP request to ntp1.isp.sky.comMay 29 23:30:59 syslog: Lease renewed 3600 ip 151.230.62.238May 30 00:05:09 syslog: Lease renewed 3600 ip 151.230.62.238May 30 00:30:57 syslog: Lease renewed 3600 ip 151.230.62.238May 30 01:00:56 syslog: Lease renewed 3600 ip 151.230.62.238May 30 01:25:51 syslog: Lease renewed 3600 ip 151.230.62.238May 30 01:43:51 syslog: Send out NTP request to ntp1.isp.sky.comMay 30 01:55:32 syslog: Lease renewed 3600 ip 151.230.62.238May 30 02:21:56 syslog: Lease renewed 3600 ip 151.230.62.238May 30 02:54:54 syslog: Lease renewed 3600 ip 151.230.62.238May 30 03:30:03 syslog: No lease renewal receivedMay 30 03:40:27 syslog: No lease renewal receivedMay 30 03:47:45 syslog: No lease renewal receivedMay 30 03:51:14 syslog: No lease renewal receivedMay 30 03:53:28 syslog: No lease renewal receivedMay 30 03:54:59 syslog: No lease renewal receivedMay 30 03:54:59 syslog: DHCP lease expired. -> DISCOVERY 3600May 30 03:55:19 syslog: Clear IP addresses. IP connection DOWN.May 30 03:55:22 syslog: eth0 - WAN link UP.May 30 03:55:22 syslog: Received valid DHCP lease from server. Connection UP.May 30 03:55:22 syslog: Send out NTP request to ntp1.isp.sky.comMay 30 03:59:15 syslog: Lease renewed 3600 ip 151.231.16.168May 30 04:31:37 syslog: Lease renewed 3600 ip 151.231.16.168May 30 04:56:13 syslog: Lease renewed 3600 ip 151.231.16.168May 30 05:27:59 syslog: Lease renewed 3600 ip 151.231.16.168May 30 06:03:03 syslog: Lease renewed 3600 ip 151.231.16.168SYSLOG:Jan 1 00:00:07 syslog: BusyBox v1.17.2 Jan 1 00:00:18 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplexJan 1 00:00:18 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexJan 1 00:00:18 syslog: eth2 (switch port: 2) Link UP 100 mbps half duplexJan 1 00:00:18 syslog: eth3 (switch port: 3) Link UP 100 mbps full duplexJan 1 00:00:23 syslog: eth0 - WAN link UP.Jan 1 00:00:23 syslog: Received valid DHCP lease from server. Connection UP.Jan 1 00:00:23 syslog: Send out NTP request to ntp1.isp.sky.comJan 1 00:00:23 syslog: Time has been set from ntp1.isp.sky.com May 30 21:58:39 syslog: Received NTP Sync Reply from ntp1.isp.sky.comMay 30 22:12:14 syslog: eth2 (switch port: 2) Link DOWN. May 30 22:23:12 syslog: Lease renewed 3600 ip 151.231.16.168May 30 22:56:28 syslog: Lease renewed 3600 ip 151.231.16.168 May 30 23:28:15 syslog: Lease renewed 3600 ip 151.231.16.168May 30 23:56:45 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 00:23:27 syslog: Lease renewed 3600 ip 151.231.16.168May 31 00:47:45 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 00:47:45 syslog: Send out NTP request to ntp1.isp.sky.comMay 31 01:23:24 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 01:51:36 syslog: Lease renewed 3600 ip 151.231.16.168May 31 02:26:04 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 03:00:33 syslog: Lease renewed 3600 ip 151.231.16.168May 31 03:02:33 syslog: Send out NTP request to ntp1.isp.sky.com May 31 03:28:45 syslog: Lease renewed 3600 ip 151.231.16.168May 31 03:56:21 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 04:30:31 syslog: Lease renewed 3600 ip 151.231.16.168May 31 05:00:13 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 05:34:42 syslog: Lease renewed 3600 ip 151.231.16.168May 31 05:34:42 syslog: Send out NTP request to ntp1.isp.sky.com May 31 06:03:29 syslog: Lease renewed 3600 ip 151.231.16.168May 31 06:07:57 syslog: eth2 (switch port: 2) Link UP 10 mbps full duplex May 31 06:07:59 syslog: eth2 (switch port: 2) Link DOWN.May 31 06:08:00 syslog: eth2 (switch port: 2) Link UP 10 mbps full duplex May 31 06:08:03 syslog: eth2 (switch port: 2) Link DOWN.May 31 06:08:05 syslog: eth2 (switch port: 2) Link UP 10 mbps full duplex May 31 06:08:09 syslog: eth2 (switch port: 2) Link DOWN.May 31 06:08:11 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex May 31 06:08:41 syslog: eth2 (switch port: 2) Link DOWN.May 31 06:08:43 syslog: eth2 (switch port: 2) Link UP 100 mbps half duplex May 31 06:30:29 syslog: Lease renewed 3600 ip 151.231.16.168May 31 07:04:04 syslog: Lease renewed 3600 ip 151.231.16.168 May 31 07:37:02 syslog: Lease renewed 3600 ip 151.231.16.168May 31 07:49:02 syslog: Send out NTP request to ntp1.isp.sky.comThis issue was supposed to be fixed with a firmware up, has it?A big thank you to the SFT Operative who was on the ball this morningI speak as i find,Dollee.I don't know why I expected the engineer to turn up today, maybe it was the numerous emails / texts / letters informing me to make sure I'm in at the correct time, but for some reason I expected the engineer to turn up. I even hoped he would show after reading the thousands of forum posts about engineers not turning up and then having to wait months for it to be sorted out.I have contacted sky and they contacted openreach and openreach contacted me and all it took was that small amount of time on the phone ( about 2 hours ) to inform me that I might get another appointment in a few weeks if I was lucky.I took the day off work & got up at 6:30 am to make sure everything was ready, but what I didn't take into consideration was the engineers inability to keep appointments. what gets me is that rather than bump up the next days appointments by the tiny amount of time it would take to change the outside box, they make me wait weeks and weeks to get another appointments that I pray that they will honour.I know it's not your fault, but I want to vent a little as I am extremely angry with how this appalling service went and it appears I am not alone.HiI had sky fibre installed on tuesday morning and thus far it has been pretty weak , the tuesday afternoon it barely worked but i put that down to being new, wednesday it was up and down but was running around 22 meg in most the afternoon , still way short of the 40 meg. Since last night the speeds have ranged from 0.8meg to 3 meg , pretty terrible and at one point it all crashed and i had to do some self help reboot process.Im wondering if the engineer has made a mistake as he installed it on a phone socket that had been dead previously but he got it up and running , could this be why its so slow ?Can anyone helpId ring customer service but my little one appears to have hidden the home phone.thanksHi Skidrow, As Thejono & Crashst3r suggested, running the test on a London server should give you a more accurate figure. I live outside Stirling and switching the server from a local one (Edinburgh) to the Structured Communications server saw my throughput speed go from less than 15 meg to about 22 meg (testing on my iPad) and getting 25+ wirelessly on the laptop with over 33 wired (but my computer is getting tired these days). Can you run the speed test again, click the settings menu, preferred server and select either Namesco or Structured Communications and let us know if you see a difference. Thanks,omb79 wrote:It's weird you should post that as I have just this minute being looking through the info about the cabinets needing enabling/upgrading etc on the openreach website. It seems my local exchange is enabled and a street about a mile away has had its cabinet upgraded/enabled yet mine hasn't yet even though I'm in the middle of a town centre and about 10 yards away from the exchange.Have you tried entering a neighbours (BT) telephone number into the BT checker here: and see if it says anything about WBC FTTC.It might tell you if you cabinet is enabled, or if it will be enabled by Openreach. if it is, or will be, it is then a case of waiting for SKY to get their equipment in.Just noticed that you say "yet even though I'm in the middle of a town centre and about 10 yards away from the exchange." There is also the possibility from what you have just said that you could be directly connected to the exchange if you are very close. In that case at the moment Fibre would not be available to you or other customers connected directly to the exchange. If you are connected directly then at the moment there is no answer to your problem .(edit) 21.48. Just spotted this :Could be a solution if you are connected directly.Firstly, all I want to do is upgrade to sky fibre unlimited. The initial phone call went well until the order was put through the system and an error occurred. The guy on the phone promised a call back the following day. THIS NEVER HAPPENED! So the following day I called back. Went through the entire process again to receive an error AGAIN. I was promised they would call back later that day, they did, but to tell me that they would ring back in 5 days...no explanation why. THIS NEVER HAPPENED! 7 or so days later I called back again to receive yet another error, and a promise that they would call back in 5 days again, on Saturday 7th July at 10:30 am. AGAIN IS NEVER HAPPENED!!! So today I called back YET AGAIN to speak to a rather abrupt and unsympathetic man who told me that the error should be repaired within 48 hours. I cannot believe this as it hasn't been repaired in nigh on 3 weeks... I was told I wasn't called back as the error wasn't fixed.... What a ridiculous comment! Why couldn't they call and tell me it wasn't ready, I waited in four times for a callback and only received 1, very poor. I will be weighing up other options as clearly my custom isn't that important to sky, even though I already spend ?90 per month and have been with sky for many years. Disgusted.Hi looking for some info to help clear up some things.I am living in a rented newish build flat (built around 5 years ago) which when built weren't built with fibre optic cables installed in the service risers.Therefore I only currently have Sky Unlimeted broadband using ADSL. This hasn't been quick enough for my xbox live and Sky Go/Netflix etc so I have done an online search and noticed Sky Fibre is available in my area, I have also phoned up and asked and been told it is available and my estimated speed is 40mbps (great!).My concern is the obvious lack of Fibre Optic cable in my flat, I am wondering how this will work?My thoughts are that it will be a fibre optic line up until my local exchange then ADSL phone wire up into my flat (this seems the only way possible, if its even possible?) or that its not available at all and that I have been given wrong information?Any help would be appreciated.ThanksWould be really nice to get some kind of official answer to availability on this.I came really close to closing my Sky account on Wednesdayin order to sign up for the competing BT Infinity product, and when I was speaking to the retentions department (who were really helpful I have to say first of all), the chap dealing with me said "we can sell you that product too, its called Fibre Pro". At my address, speed was quoted as 67Mbit down / up to 19Mbit up, so all good - and we agreed a fairly decent price for it. So I said I'd like to go ahead.However, after a long time on the phone he eventually said its not available to anyone yet (despite being shown as available on one of his systems, but not on another). Apparently a colleague told him it was being rolled out on 7th June, but when he spoke directly to the fibre team, they said its only being tested by staff right now, and that they had no availability date. So for the meantime, I'm staying with Sky (will give them until 7th June, when I've been promised a call-back). Its actually the 19Mbit upload that interests me, since I look after a lot of websites, and I'm forever (and slowly!) uploading stuff to various servers. Sothe temptation to jump to BT Infinity 2 is strong!Surely someone from Sky who knows the answer is reading Sky's own forum here, and can give us some idea of when it will be available? Unless of course the rollout date is months away, and Sky hope that by creating confusion, they will stop customers like me from leaving?Hi RCMH, I have to admit I would not be happy myself if I was quoted to get 40mb to find I was only getting around 20mb, I will definitely try my best to help improve this. To help further can you let me know what speeds you have been quoted in your account along with your actual speed and for me to check for any possible congestion issues on your exchange click this and let me know your exchange code. Can you post your broadband router stats which you can get by following these steps: Browsing to 192.168.0.1 Username - admin and the password - skyOnce signed in scroll down and click on 'Show Statictics' As well as letting me know if you have tried the following steps? I know this is a lot to try but it will help us try and identify what could be causing the problem quicker.Im not trying to make anyone jelous or anything but when i had my fibre line installed, i was synced at about 37Mb with pings the same as what im on fibre proC:\Users\Francis>ping 109.123.109.237Pinging 109.123.109.237 with 32 bytes of dataReply from 109.123.109.237: bytes=32 time=7ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=7ms TTL=58Ping statistics for 109.123.109.237:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 6ms, Maximum = 7ms, Average = 6msIm not trying to make anyone jelous or anything but when i had my fibre line installed, i was synced at about 37Mb with pings the same as what im on fibre proC:\Users\Francis>ping 109.123.109.237Pinging 109.123.109.237 with 32 bytes of dataReply from 109.123.109.237: bytes=32 time=7ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=6ms TTL=58Reply from 109.123.109.237: bytes=32 time=7ms TTL=58Ping statistics for 109.123.109.237:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 6ms, Maximum = 7ms, Average = 6msYou will get a more realistic result by using a wired connection. Wireless is prone to interference and variable performance so best to avoid it for speed testing.DLM on fibre starts at full speed and lowers to find the stable level that your line by about 3 days after installation.Compare the estimated speed given when you ordered with current throughput speed (check the Knowledge Base article "Testing the Speed of Your Fibre Connection" for some hints and tips).If you think there's a problem with your connection, the quickest way to start getting it sorted out is to phone Sky.See the thread titled "Specialist" in this board for some basic info about popular fibre topics such as sync speed & throughput speed and DLM.See the thread titled "Serial speed tester?" in this board for some info about an alternative way to measure the performance of your connection.Hi there MikeeH, Thank you for your post. The speed you will receive relative to a Wifi connection is generally dependant upon your individual setup within your property i,e Distance from Sky HUB in terms of the range of the Wifi signal etc. You will ultimately always receive a stronger signal where your device is connected wired directly to the Sky HUB itself. To assure that the Wifi range you are experiencing is not related to the setup of your device. Can you attempt to connect via a Wifi connection to an alternative device and complete a further speed test? Do let us know the outcome so that we may assist further Thanks againHi,I think I might just be impatient... but my initial fibre speed is just 13.4 Mbps, in contrast to the 32Mbps promised. This hasn't changed in several hours.The reason for my posting is that it seems that this is not an uncommon problem - which is never rectified, even after the stabilisation period has ended. And I have not found a definitive answer.Can I realistically expect this to increase to the expected speed: does it really increase over the next few days? Or could there be another source of the problem?Many thanks in advance,JamesGreat to see you coming to our Forum for advice on this Uncdog1972! I can help clear up your queries regarding Sky Fibre Unlimited Broadband An engineer would be required to get the services up and running for you. This is to conduct the relevant work at the cabinet to get you activated and to install the Fibre modem and face plate to your master socket to enable you to receive these services. In terms of the speeds you'll get, you'll get up to 38Mb download speeds, and up to 9.5Mb upload speeds with Sky Fibre Unlimited. Our service is Fibre up to the cabinet, and copper wire from the cabinet to the property. This may have an affect on the speeds you receive, but hopefully not a major one. If you're looking to place an order for Sky Fibre Unlimited Broadband, you can do so . I hope my post has helped clear up your queries relating to our Fibre Broadband services. If you need anything else at all then please give me a shout. Cheers,Hi, I am due to move into a rented flat in a week. The people who are there at the moment has a BT line and is in the process of disconnecting it. I checked on Sky website for Fibre unlimited and it was available but the day after it is no longer available. Could this be something to do with the fact that the pre-existing BT is being disconnected? I have check with BT on several occasions and BT infinity is available to the flat.I have spoken to Sky consultant online but they can't offer any good explanations. They advised to take normal broadband unlimited then upgrade to fibre later but there is no guarantee. In the mean time I will be stuck on a 12 months contract. Is there anyway to find out before I sign a normal broadband unlimited contract? I would prefer to have Sky Fibre than BT Infinity which is still better than normal Sky broadband unlimited.Can anyone offer advice?Cheers.Hi againuncdog1972,Yes powerline adaptorsdo work with Sky Fibre/Sky FibrePro, though I would imagen you would probably be best with the higher speed powerlineadaptors to reduce the loss of speed.However as I'm on ADSL (my speed 0.9mbps) it maybe best for other's who have experienced Sky Fibre to answer that.Though yes powerline adapters do work with ADSL and FTTC fibre broadband though not sure what speeds you will get when using them if you have been given a fast fibre broadband speed estimation.CheersEvening StanTheMan73, Thanks for asking some relevant questions in regards to these offer's that are currently available to customer's and sorry about the delay in getting back to you. If you wish to upgrade or consider upgrading to Sky Fibre this is something you can either do online through or by contacting the to discuss this further as offer's are account specific and I do not have access to these. I wish I could give you more detailed information on this but you would need to speak with the relevant team or log in and check your My Sky account. Thanks,On the 30th june my area will be getting fibreoptic and BT infinity. Im currently paying ?25 for my broadband, talk and line rental with sky but i will be changing to BT if sky dont get fibreoptic. Even though BT are wanting ?40 for the same package as sky.So my question is if BT are getting fibreoptic in my area are sky? My exchange as you can see fibreoptic is been installed in june.My current speed is 10 down and 1 up with sky. Bt estimate i will get 28.6 down and 5.6 up with infinity. Which is around 4 times faster than my current speed.Thanks guysIt's very unlikely to be controller related. I've had button delay but also had a good gaming connection with the same controller. If it was the controller it would be intermittent most likely.It's obviously not EA servers directly as other people playing you would be experiencing problems also, which they clearly are not.From what I have read on other forums, none of these solutions will help you as it has something to do with the synching of the line or something related to that which I don't quite understand. This is borne out by the fact that very few people have button lag compared to the huge number playing the game. If it was an EA fault, many many more would have it.Logic tells you its a connection/line issue.No changes to your xbox, ports, controllers, dmz, etc will make any difference. The fact that the only solution to the problem appears to have arrived by chance when someone has changed ISP tells you that it's not a settings or hardware issue.Check out the forums and read all the threads, it becomes clear that it's more complicated. Posts on forums show that people have tried all these things with no success . The line/connection needs investigating by an engineer, not a helpline person who will suggest switching the router off etc etci am also getting button delay but only on fifa. my xbox is connected via homeplugs, i have sky fibre and my pings look like thisC:\Windows\system32>ping bbc.co.ukPinging bbc.co.uk [212.58.253.67] with 32 bytes of dataReply from 212.58.253.67: bytes=32 time=17ms TTL=121Reply from 212.58.253.67: bytes=32 time=17ms TTL=121Reply from 212.58.253.67: bytes=32 time=17ms TTL=121Reply from 212.58.253.67: bytes=32 time=17ms TTL=121Ping statistics for 212.58.253.67:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 17ms, Maximum = 17ms, Average = 17ms:\Windows\system32>tracert bbc.co.ukracing route to bbc.co.uk [212.58.253.67]ver a maximum of 30 hops:1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]2 * * * Request timed out.3 19 ms 15 ms 21 ms ip-84-38-37-12.easynet.co.uk [84.38.37.12]4 15 ms 14 ms 22 ms te0-1-0-7.er11.thlon.ov.easynet.net [89.200.131.]5 69 ms 14 ms 14 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]6 * * * Request timed out.7 19 ms 16 ms 15 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]8 15 ms 15 ms 15 ms 132.185.255.1569 16 ms 16 ms 15 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]Is it your whole internet speed, a specific website, just download speed? Is your upload speed OK? What speed was you estimated when you joined sky? What speed are you getting? (Go to speedtest.net on a wired connection) When did you get sky broadband? DLM will run on your line, for about 2 weeks when you first join sky broadband. My speed started off at 4mb. Is this issue on wireless or wired? If wireless, try a wired connection. Are you trying to download peer to peer? Sky don't throttle this, but peer to peer speeds can be a lot slower, due to the amount of seeders and leechers. What are your broadband stats? Go to then go to maintenance, then scroll down and click on show statistics. Copy and paste that into here.hi,iv been having problems with DayZ lately and after many attempts to resolve the issue i had no luck after further research i found that a lot of sky customers have been having problems aswell, i found out that the firmware update for the sky routers has been causing a problem when connecting through a ethernet cable to the internet while playing my game, SKY have commented that connecting wirelessly will resolve the issue while they attend to the issue according to -> i dont know about a lot of the other customers but i do not own a wireless network card for my PC so i (and like many others) have no short term resolution.i would really appreciate a comment from someone with a lot more information on the issue (or at least a sky knowledge advisor) but any information on the issue will be greatly appreciatedThankyouHello,I have been unable since the switchover to send mail from my @ukgateway.net email address. I know it is to do with the mail address not being "verified" but I am unable to do this. I have read on a number of occasions that I can do this by first logging in to my account online.I login to my Sky Mail (powered by Yahoo) account. I try and click on the "options" tab (next to Inbox, Contacts, Calendar) but then get a blank page ! I then try and click on the "cog" icon in the top right, try and click on Mail Options and this does nothing either. WHERE AM I SUPPOSED TO VERIFY MY @UKGATEWAY.NET ADDRESS? I hope someone can advise EXACTLY where to do this. I have tried logging in directly via Yahoo but that does not change anything.I look forward to someone's help.JanI have done that but it made no difference. Perhaps I did not give full info - I have two Sky accounts, one in my name and one for my wife that both download to a PC (fine) and an iPod and an iPad. My account is fine on all devices but mail to my wifes account quickly disappears to trash on both pod and pad despite "leave a copy on server" being checked on Outlook Express. I have compared both account settings on IPod & iPad and they are same or equivalent (ie only name/password differences). Cannot see any reason why they should perform differently. Its been happening since the changeover but I have not given it serious attention as PC fine and all my wifes e-mail seems to be about shopping so why worry (:->Thanks for straining your grey matter Bud-e-JimIf you have this issue please read - Emails are going straight to trash in Sky Yahoo! Mail, or go to trash shortly after arriving in their inbox.Root cause:If you are using a mail application such as Outlook, or another mail service, using POP, to access and download your emails from your Sky Y! Mailbox. POP has a setting that either keeps a copy of the email in the inbox of the mailbox on the mail server after it has been downloaded, or deletes the copy of the email from the inbox after it has been downloaded, and moves it to the trash folder of the mailbox on the mail server.Why has this changed when we moved from Sky Email on Google Gmail to Sky Yahoo! Mail on Yahoo!Gmail has settings that controls how the mail server should behave when a POP client is connecting to it. (screenshot attached ... setting 2. When messages are accessed with POP)By default, this setting is 'keep Sky Mail's copy in the inbox' when the mailbox is created for the customer.This setting tells Google to ignore what the POP client is telling it to do, and always keep the messages in the inbox when they are deleted.The setting on a POP client will look something like this (this shot is from Microsoft Outlook for Mac 2011). If leave a copy of each message on the server is checked, emails will be kept in the inbox when they're downloaded (unless they are deleted by the customer - see sub-setting below). If its not checked then the email will be deleted on download.Sky Yahoo! Mail has no equivalent setting to Google. It always trusts the POP client and does what it is told to do.So when we moved from Sky Email to Sky Yahoo! Mail on the 4th April, any customer who had didn't have 'Leave a copy of each message on server' set, will have seen all their new emails moved to trash in Sky Yahoo! Mail each time a POP client they have authorised connects to their mailbox held by the mailserver. You may also have lost the emails in the inbox as Yahoo! will automatically delete the contents of each mailboxes trash folder from time to time.Over time, you may use multiple devices and mail applications, and 3rd party mailboxes if they have different email addresses, to access their inbox on Sky Yahoo! Mail. You may not remember if you have set up a POP client previously. However, this is the most likely cause of this issue.Are there any other explanations ?Yes, but these are edges cases. You may have set up a filter in mail settings to move their emails from one folder, e.g. the inbox, to another folder, trash. Filters/rules in Google were not copied to Sky Yahoo! mail so if you have these they will need to be defined.How do we stop this from happening ?Go into the POP clients the customer is currently using and change the setting so that emails are always left on the mail server after they have been downloaded.If this does not work, it could be because there is a POP client that has not been changed. In this case, change your password in. This will change the password in Sky Yahoo! Mail and stop POP clients (& IMAP clients) connecting to the mailbox.Wait 1-2 minutes to make sure the password has been successfully copied to Sky Yahoo! Mail. If you are unsure you can check this for yourself by logging in to Sky Yahoo! Mail independently of. To do this you need to enter the web address:Afterwards you will need to change the password in each mail client you are using to restore access to their mailbox for these mail applications.If you have lost your emails because trash has been emptied, then you can retrieve old emails prior to 4th April by going to:.You may have lost emails since the 4th April if your mailbox trash has been emptied by Sky Yahoo! Mail. These can NOT be restored.Addition information on this topic can beDoesnt work - none of it. I have tried all of your recommendations - AND ABSOLUTELY NONE OF THEM WORK. ABSOLUTE CRAP. I cant wait for how you're going to sort my 46000 emails out.Nichola76 wrote:Evening All,For everyone who has reported their mail going into their spam or trash folder can you all please check the settings as per below?If you still have this issue after checking can you please let us know.Also with details of the email client and version you are using so we can look into this further Moving trash - check your settingsIf you are accessing Sky Yahoo! Mail through an email client and finding that your emails are being placed in your Trash/Deleted folder unexpectedly instead of your inbox, please check your settings to ensure you have not selected the option to delete emails once they have been downloaded. Depending on which email client you are using, these options can be found in the settings for your account.Additional info from JRT1991DescriptionWhy a POP client (such as Outlook) automatically moves emails to Trash folder.ResolutionYahoo! Mail moves messages that have been deletedby a POP client to the Trash folder, rather than deleting them immediately from the server. This means that every time you access your account with an emailclient (Outlook, Windows Live Mail, Mac Mail, Thunderbird, etc.), the client will copy the messages to your computer and those messages will goto the Trash folder in your Web-based Yahoo! mailbox. This will allow you to recover messages that have been accidentally deleted by your POP client.To completely delete the messages, you will need to access the Trash folder and delete the message from the Trash or wait until they are automatically deleted.Note:If you did not intend to have the external client perform this action at all,and prefer tokeep a copy on both the clientand in your onlineYahoo! Mail account, consult the manufacturer of your mail client for assistance configuring your device settings to prevent this from recurring.You can get information on setting up your email clients on desktop, laptop and mobile Customers who are experiencing this issue who are using mobile devices to access their email, we would recommend deleting their email account from their device and re-adding the account using the steps described on the link above.If you are accessing Sky Yahoo! Mail through an email client (desktop or mobile device) and you're finding that your emails are being auto-deleted or placed in your Trash/Deleted folder unexpectedly instead of your inbox, we have provided further explanation of this in our Help & Support article.This page explains how you can check your settings to ensure you have not selected the option to delete emails once they have been downloaded, depending on which email client you are using.If you don't access your emails through an email client and only access them through sky.com, you should also check you don't have mail fetching set up on another email account which may be pulling emails from Sky Yahoo! Mail and then deleting them. Instructions to check for this are also on the help page mentioned above.Please also make sure you don't have any unwanted filters set up to delete emails as they arrive. Your filters can be found in theFilterssection inMail Options.NOTE: In both cases Sky Yahoo mail will automatically delete any mails moved to trash on a regular basis (regardless if you are using an email client or webmail). There is no way to change this. If you want to keep mail on the server then you MUST move that mail to a folder other than trash. This is different to the way Sky Gmail used to work.I have done that but it made no difference. Perhaps I did not give full info - I have two Sky accounts, one in my name and one for my wife that both download to a PC (fine) and an iPod and an iPad. My account is fine on all devices but mail to my wifes account quickly disappears to trash on both pod and pad despite "leave a copy on server" being checked on Outlook Express. I have compared both account settings on IPod & iPad and they are same or equivalent (ie only name/password differences). Cannot see any reason why they should perform differently. Its been happening since the changeover but I have not given it serious attention as PC fine and all my wifes e-mail seems to be about shopping so why worry (:->Thanks for straining your grey matter Bud-e-JimHi penray97,We've checked your account settings and it looks like your email subscriptions are still active. To remove these do the following:Setting > Subscriptions & Bookmarks > Email SubscriptionsHere you need to check the topics you want to delete. Once these are checked you then select 'Email Subscription Options' and then you want to choose 'Delete Selected Subscriptions'. This should then remove all Email subscriptions which are active. If this still doesn't work and we have your permission, we can go into your account and remove these settings for you.Hi,Can sky tell me what would be the procedure in alerting them to their services being used outside of the uk?I am aware of a neighbour that has been living abroad for the last 5 years, and took their sky with them. They now have tenants in the property that have been told they cannot have sky 'because the address is already being used for a sky package. This is because the owners have the service abroad, but are using their uk address for correspondence.Firstly, is this legal?Are sky interested in combating this issue, or is it simply turned a blind eye to?I would like to know the procedure in reporting this, and what actions sky will take (if any) when I do.Thanks.I was an O2 broadband customer. After the announcement that Sky were taking over their service I recently decided to switch early. I ordered Sky braodband through their website and the switch over was fairly smooth.However, the day after my broadband service was activated I received a letter telling me that if I switched my Sky broadband would be free for a year! This is utterly ridiculous.I emailed customer services who simply said "you would have got free broadband if you had called us". As a software developer surely it was is not beyond the realms of possibility to warn new customers that they are missing out on a deal through the web site?I responded to the email saying it is unacceptable that this happened and have heard no reply. Since then I have received 2 more letters telling me about the offer (which is rubbung salt into the wound).I tried calling Sky this morning and was told I would have to wait 20 minutes (heavy call volumes, yada yada). I have tweeted the Sky help team - no response.This is terrible customer service. I should have been made aware of the offer when I was moving. I have been a Sky TV customer for a long time. This is such poor service that unless the offer is extended to me I fully intend on switching to Virgin for everything - TV, phone ad broadband.I am regretting O2 selling off their broadband service now as their customer service was excellent.Hi all first postI just called customer service to ask if I could still leave sky broadband and switch to bt for their ?10p/m free sports offer and the girl called amber told me that in a few weeks sky are to offer the same deal and if I stayed sky would honour this offer for me.Now is this true because when I asked her to confirm this and asked her name so I could have the call listened to again by customer services she seemed very nervous about the whole conversation can anyone confirm this is true? As I have been with sky for 3 weeks and had a duff box and charged. Different price from hat I was told at point of sale.Hi All,I am unable to comment if there will be any offers available to loyal customers however, I would like to reassure you all that Sky are still invested in delivering the best Spots experience possible this year.We also have an ongoing thread regarding the same issue and to ensure everyone is answered as quickly and efficiently as possible I would like you to reply on this as this thread will now be locked.Sky has delivered the best sports for over 20 years and I am sure this will continue, thanks for sticking in there I know you will not be disappointed and if you are having issues let us know as we are here to help.ThanksHi everton, I do apologise for the inconvenience, we show movie screenings in up to 60 cinemas around the country. These locations change each week. That way as many people as possible can come along. Unfortunately, due to restrictions placed on us by the movie distributors, we can’t always show our movie screenings at every location we’d like. However to be one of the first to find out about events, sign up to receive the latest newsletters. To do this, sign into our with your Sky iD. Follow the "Your newsletters" link in the Your Sky Newsletters section. Once you've entered the email address you want email newsletters sent to, check the boxes to choose My Sky Week and Sky Movies from the newsletters listed. Thanks,Hi everton, I do apologise for the inconvenience, we show movie screenings in up to 60 cinemas around the country. These locations change each week. That way as many people as possible can come along. Unfortunately, due to restrictions placed on us by the movie distributors, we can’t always show our movie screenings at every location we’d like. However to be one of the first to find out about events, sign up to receive the latest newsletters. To do this, sign into our with your Sky iD. Follow the "Your newsletters" link in the Your Sky Newsletters section. Once you've entered the email address you want email newsletters sent to, check the boxes to choose My Sky Week and Sky Movies from the newsletters listed. Thanks,Why is it that all Londoners have to go to Greenwich to see a movie? London is the most populated city in UK with the most sky subscribers, Greenwich is 2 hours away from any side of London. I don't mind having to travel to Greenwich as I work in royals free hospital but isn't it true that not only this unfair to sky London customers but also customers will feel less happy about paying for sky and not getting any incentives. Now obviously we can argue that majority of customers are probably not aware of these rewards, but what if they were. I am going to post sky deals on London based forums so that Londoners can not only be left dissapointed but also will be aware of the free rewards.Hi hoping someone can help with this,I signed up for Sky with a free setup offer and discounted monthly price of ?14.50. I had to pay a?25 deposit which would be taken off my first and then second bill. I signed up on the 14/06/2013 and got billed the?25 on the 15/06/2013 and then got charged the normal monthly bill of?15.25 (?14.50+0.75 bank charge) on the 30/06/2013 and then no will be billed again on the 14/07/2013 another?15.25. Sky have taken both the?25 deposit and the?15.25 from my account so shouldn't I have no payments till the second bill (to the value of?25) or will the?25 credit be given at a later dateAlso I now see on my account that the discount will end in August which wasn't mentioned when I signed up, for which I assumed that it would be for 12 months as I read the terms and conditions of the offer before signing up and wasn't given a period of time that the discount would end and it no where stated that the offer was only for 3 monthsThanksWe've had the box for 3/4 years now and quite frankly, having it starting to fail after that time is a complete disgrace. After a very brief browse of the web, it's a common problem 'freezing recordings on playback'. I've reset the system back to day one & completed many planner rebuilds...... to no avail. It's not even used that much! Problems occur once we get roughly to the 90% free marker. My own views are that it's either a failing hard drive with bad sectors or software issues (running latest version). Essentially the cost of the box would of been costed into our initial contract, with a limited 12 month waranty and now it's failing outside of the short warranty period, so we the customer are left to pay for a very expensive replacement (upwards of ?200 according to your own website). Considering BSkyB made pre tax profits of ?1.2 Billion for the year to 30th June 2012, i'm not even going to entertain the idea of being charged for an engineers visit or being charged for a new box. I would rather cancel my contractGood Morning Earlio, Our agreed carriage date of the channel with ESPN has come to an end. Subsequent to BT’s acquisition of ESPN on 25th February of this year, a new agreementcouldn'tbe reached. Because of this, on 31st July 2013, the ESPN subscription will be removed as an a la carte on Sky TV.ESPN,ESPN HD,ESPN America,ESPN America HDandESPN Classicchannels will also cease to exist on the Sky TV subscription platform from this date and won’t be able to view ESPN content or channels through their Sky TV subscription anymore. You won't be billed for their ESPN subscription after this date either. Your bill immediately before the 31 July will pro-rata how many days left of the subscription they have before the channel closure, and charge the a representative amount. If you wish to cancel your ESPN subscription now, then you can do this by providing a 31 day cancellation at your. I hope this information has helped answer your question. If so, then please clickAnsweredas this may help other customers with a similar question. If not, then please post your query on the relevant board in our. Thanks,Hello to all here at sky.I have placed an order as im transfering since sky took over Be*(who provided the great support team based in Bulgaria).I have ordered a Talk package with unlimited broadband from sky(all seemed smooth)The only thing what is puzzling me is the conversation i had in chat with a Sky advisor via chat.From what i understand i can get a max of 7mb(as i get now with be*) on the copper lines.How-ever i was informed that "during installation would be 2.6 - 7.0 Mbps once its activated you will get upto 20 Mbps"As 2.6-7.0 mbs is the estimate(i have checked attenuation and other factors and this seems correct),how-ever how can sky offer me up to 20 mbps after its been installed ???Bhavesh: Your estimated speed on copper wire is 2.6-7.0 Mbps in your area.You: yeah i know that ,so how do i get "Bhavesh: Once the broadband is activated you will get the speed of 20 MB"Bhavesh: Yes the estimated speed during installation would be 2.6 - 7.0 Mbps once its activated you will get upto 20 MbpsYou: So u would be putting me on fibre you mean?Bhavesh: You will be on copper wireBhavesh: The speed of copper wire is max 20 MBpsYou: And then i will get 20 mbps?Bhavesh: Thats correctThankyou,i await your responseSince joining sky last year I have been unhappy with the quality of the broadband service. Initial problems were sourced to a faulty line coming into the house but this was replaced with a new one. The service has been poor since, slow for web pages to load, stop and starting of streaming videos on YouTube and iplayer, and poor voice on Skype calls which with the previous provider were no problem.I am signed up to unlimited service, estimated at 2-5mbps.A couple of calls to the support centre have resulted in changing to a specific wireless channel rather than using the Auto setting and an attempt at increasing speed. However even though the router reports that the connection speeds are 4071 Kbps down and 796kbps up, independent tests report no better than 2.5mbps and at times as low as 0.6 Mbps.Further stats areLine attenuation 58.5 dB down and 35.6 dB up, with noise at 6.5 dB down and 8.5 dB up.Also recently downloaded new iTunes programs and 25.5 MB took over 4 minutes which seems very slow for a 4mbps connection.Can anything be down to improve stability of the connection? I heard some time ago that there was little point pushing more data down copper wires than they were capable of handling. Does this still hold true?Interested to hear any responses.GordonI have today been notified that my address has been enabled for fibre optic broadband. I was excited at this and have logged on to sky (who are my existing provider for TV, Phone & Internet) to upgrade to fibre as soon as I could - however It is showing as unavailable.I have now learnt that I am in a FTTP area - which I am sure will be great in 5yrs time - but it seems that BT are the only company that currently offers this. I am very happy with all my Sky products and would like to stay with sky if at all possible but it does not seem to be possible and I cannot afford Internet and phone with bt and then TV separately with sky. I would therefore have to leave sky altogether and risk it with BT's TV service!!Does anyone know if sky is planning on introducing FTTP in the VERY near future as I am desperate for it and don't want to sign up with BT for 18months only to find that Sky are offering it 2 weeks later!! Many thanks.Hi crissarah1988, Thanks for posting onto the Forum, We cannot answer on behalf of the agent whom has processed this in the way that it has been completed however if your services have been cancelled and were cancelled on that certain date not the 3rd of July then you would only be charged up to the point of the services being fully cancelled and removed at that point as we would not charge you for services that you have not viewed and as a company we charge a month in advance and not behind so on your bill through yourthis would reflect that. If you need anything else please post back to us Thanks,No Offence but what would you of done if he asked could you steady the ladder for him would you stand there for 2 hours and do it no u wouldnt, Not disputing he didnt ask you just disputing what would you do if he slipped broke his back, arm, legs what ever then he filed a claim against sky and all you had was the law snooping at your property all the time investigating the accident, My engineer asked me and i said it was fine, Bet you gave that engineer a hard time over nothing, Yeh your wall has just been re done fair enough but your took the services they have to make sure there ladders are safe you didnt like it and now your whining about it, But you signed the contract eventuallySee it from his point of view if you worked for Sky i bet you'd refuse to go up a ladder unless you could make it secure in the way he didYou sound like some right moaning old <REMOVED> its a hole in the wall so <REMOVED> what as i said if you was doing the job you'd be drilling a hole aswell for your own safety so stop complaining if your that bothered saying its a waste of time then go to freeview but you'll find most freeview boxes now require a new aerial and guess what it means a Eyebolt would be used in your wall hahaGod bet your whine over the littlest things patheticIf you want to waste your time in a small claims court then go for it, end of the day if it is in the T&C's then you'll get no where and you will just waste your moneyModerated:Removed inappropriate languageI am about to move home. I already have HD so I'm hoping I'll be ok when I move and I'll still get F1. As above, I only watch motorsport so no chance of me paying for the complete sports package. I'll just junk Sky altogether in that case.Sky might be on dodgy ground here. I think they were going to drop the HD premium before BBC decided it couldn't afford F1 and thought The Voice would be a better crowd puller (doh!) I was happy to pay ?10 a month for HD and F1. I think putting it with the sports might increase viewing figures by about the same as it will lose as F1 fans won't pay for channels they'll never view. You might get the odd footiefan watch a little bit before deciding its too boring. What will probably happen is that races will become PPV at like ?10 a race if not more. If the revenue is there and Mr E gets his cut I think Sky will be allowed to do what they like.Think Martin should ask Bernie for a comment on his next grid walk. Is he confident they'll be no drop in revenue? Is he confident sponsors won't be bothered by the risk of further drop in viewers?Sky can't treat F1 like football. As much as they or Mr E would like, it just won't happen and fans will just look elsewhere. BTCC, V8 Supercars, US LeMans etcWhen can we expect to be able to watch sky Go on a Galaxy note 10.1? Previous enquiries through other routes usually end up with sky making reassuring noises and nothing seems to happen. I Can get it on my Galaxy s3 but the picture is frustratingly small. I see it is available for the note 2 but cannot understand why support for tablets in general is so abysmal. BBC, channel 4 and even some independent apps can stream TV to tablets perfectly well so why not sky? We have a kindle fire HD and there is no sign of sky there either. Since you are already on Some Samsung phones and tablets and mine runs the same version of Android what gives? When will all customers get a fair deal on sky Go? No more platitudes or excuses please let's have some facts so we know where we stand!Hi Heb, If you access the Deleted tab of the TV Guide menu are the missing episodes showing there? If they are then you will be able to return them to your Planner. If they are not in the Deleted tab then the episodes have been overwritten and you will not be able to retrieve them. Anything you have recorded (no Sky On Demand) that you want to keep press the blue button and the program will not be deleted unless you enter your PIN. You can set up a reminder for when the show will be repeated on the TV and you'll need to keep an eye on Sky On Demand to see if they become available for download once again. The reason some shows are available and others are not is down to the agreements we have with the Content Rights Owners. We only have a limited amount of time but we usually will try and add these series back in again. Thanks,Well back to your remarks about me - my Sky+ is already filling up with stuff I can't get via Sky Go, 4OD or iPlayer. If I paid for Sky Go I get to watch whatever Sky programmes that should be available yes?I'm not sure why you're lurking around this thread if the content bothers you so much. People come on here to ask genuine questions and to try and get a reasonable response not have you spam up the thread with your unhelpful comments like 'you should have watched it all', 'you should have Sky+'d it from the beginning' etc. Why not just step away if you have nothing constructive to add seeing as this appears to be a forum for people asking for help not your attitude.If you are a Game of Thrones fan then hang around a GoT forum like everyone else does.Thanks Caesarome & Chris... it works now I allowed it on adblock..... well, at least I can play adverts! Since when did watching sky online become an extra? I used to be able to as part of my (EXORBITANT & ancient) sky package last year when series 2 of game of thrones was on. Now it appears I can't watch anything online unless I pay for the 'privilege'. Given our sky package is so old that we don't even have the recordable sky box to watch stuff that we miss at it's original scheduling that's pretty dang harsh! *sigh*Thanks for the help anyway. I'm ranting now about sky in general which is outside the remit of this forum! With any luck last week's episode will be aired again this weekend sometime :/Well back to your remarks about me - my Sky+ is already filling up with stuff I can't get via Sky Go, 4OD or iPlayer. If I paid for Sky Go I get to watch whatever Sky programmes that should be available yes?I'm not sure why you're lurking around this thread if the content bothers you so much. People come on here to ask genuine questions and to try and get a reasonable response not have you spam up the thread with your unhelpful comments like 'you should have watched it all', 'you should have Sky+'d it from the beginning' etc. Why not just step away if you have nothing constructive to add seeing as this appears to be a forum for people asking for help not your attitude.If you are a Game of Thrones fan then hang around a GoT forum like everyone else does.Hi gmallan, I completely understand your point here, but no decision has been taken on when to show the full box sets again, so there isn't any firm info on this available at this time. However, the good news is that I can tell you that some episodes are still being made available in smaller chunks: Season 1 Episodes 1-5 will be available for the first 2 weeks of May Season 1 Episodes 5-10 will be available for the last 2 weeks of May Season 2 Episodes 1-5 will be available for the first 2 weeks of June Season 2 Episodes 5-10 will be available for the last 2 weeks of June ThanksHi darrenjf, Thank you for getting back in touch with us. In all honesty we do not know when this will be made available On Demand on your specific box type I'm afraid so would perhaps be worth setting a reminder for this using outservice, so that you receive a reminder around a week before it is due to be shown again. As I noticed in your previous post, that you mentioned that this has been happening quite recently, it may help doing a,which will fix any issues which may be causing this on the hard drive of your box, without affecting any of your current recordings. I hope this helps. If you have any further questions or queries then please get in touch. ThanksHi jakejossky, Thanks for taking the time to post and let me say welcome to the Sky Help Forum. We don't have always have the complete series for Game of Thrones as this is dependent on contractual agreements between ourselves and or content providers. The best way to check for future content is to look on where you can check for future programmes and suggest content that you would like to see. I hope this information is useful. Please post again if there is anything further I can help you with. Best regards,Despite the interference from Sky about the premiere episode , I think we can also read into their comment that because of the small amount of time between the airing in the US and over here that they don't have time to sort out the subtitles and probably on all episodes too !I agree it's not good enough and there are questions that should be raised about why Sky haven't sorted this out in advance.1. It implies that the feed they are receiving from the States is a raw feed without subs embedded at all2. Raises concerns about their future ability to reduce the transmission lag - I'm pretty certain that had it been the other way around (as the BBC did with Doctor Who at the weekend) that our American cousins wouldn't be happy without subtitles being available.3. Do we really believe that Sky aren't receiving this series until AFTER it's been transmitted in the States ?4. Wouldn't it be better to wait another 24 hours and put out a fully working transmission instead of doing this "half-baked" ?After the shambles of subtitles on Darwin this is another sign of Sky not giving a proper service to those hard of hearing IMO.Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Craig>tracert google.comTracing route to google.com [173.194.34.167]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1] 2 * * * Request timed out. 3 19 ms 20 ms 20 ms ip-84-38-37-16.easynet.co.uk [84.38.37.16] 4 22 ms 23 ms 23 ms 89.200.131.185 5 17 ms 17 ms 17 ms 72.14.215.13 6 18 ms 18 ms 18 ms 209.85.240.63 7 19 ms 19 ms 18 ms 209.85.253.175 8 17 ms 17 ms 17 ms lhr14s22-in-f7.1e100.net [173.194.34.167]Trace complete.C:\Users\Craig>then my ping to google.com is 17ms with no packet loss.im only one using the connection.ive read quite a bit on lag compensation, lag comp wont happen on every game i play, diffrent players ive prob tried to play at least 300 games.only stats in my router is 80/20 no noise margin no line attunation.my pings a few weeks ago was 10ms to google.com had no prob with bo2.ive played tonight and its been good.my theory is sky are also putting breaks on me, they dont like low pings is my guess.Forgot to add my stats.C:\Users\Paul>tracert Tracing route to [212.58.246.93]over a maximum of 30 hops:1 1 ms 1 ms 1 ms [192.168.0.1]2 524 ms 521 ms 402 ms cr1.mymil.uk.easynet.net [87.87.253.37]3 * * * Request timed out.4 420 ms 463 ms 447 ms te0-0-0-3.pr0.bllon.ov.easynet.net [89.200.135.166]5 360 ms 391 ms 391 ms 02780869.bb.sky.com [2.120.8.105]6 382 ms 371 ms 347 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]7 * * * Request timed out.8 239 ms 219 ms 342 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]9 195 ms 207 ms 168 ms 132.185.255.16410 332 ms 225 ms 174 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]Trace complete.C:\Users\Paul>ping Pinging [212.58.246.94] with 32 bytes of dataReply from 212.58.246.94: bytes=32 time=323ms TTL=56Reply from 212.58.246.94: bytes=32 time=277ms TTL=56Reply from 212.58.246.94: bytes=32 time=388ms TTL=56Reply from 212.58.246.94: bytes=32 time=236ms TTL=56Ping statistics for 212.58.246.94:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 236ms, Maximum = 388ms, Average = 306msI know it all off the top of my head (sad i know!) as lowering pings were important to me. My upstream before was about 1mb and downstream was 11.2mb. Both SNR were sitting just above 7db. This was before gaming profile was added. To bbc i pinged between 50 and 55ms.Since the gaming profile has been added i am getting 796kbps upstream and 10.2 mb downstream. The advisor told me that there were 3 gaming profiles and my line wouldn't support the max therefore i had to be placed onto mid. My SNR is about 7db for downstream and 12db for upstream. Pings to bbc are 36ms on average.I was having an issue where my SNR was fluctuating wildly on the upstream which was causing the router to lose sync. I then had the gaming profile removed (despite being told it wouldnt!) and the DLM was placed back onto my line. This didnt help with the resyncs and after a few calls i was placed back onto the gaming profile and the router was deemed to be at fault. Have had no issues since replacing the Sagecom router with the Sky Hub and the gaming profile is happily plodding away.I was lucky enough to get through to a great CS who informed me there is actually 4 gamer profilesBase gamer - 2048 kbps. Upload - 416 kbps.Mid gamer - 10240 kbps. Upload - 608 kbps.Low Max gamer - Download - 10240 kbps. Upload 800 kbps.High Max gamer - Download - 20000 kbps. Upload - 1216 kbps.Now I had a idea that maybe when it came to my line that the upload speed was set too high and thats what was causing the errors on my line. Therefore I had the CS set my line to Mid Gamer (reducing my upload from 800 to 608). The line is now completely stable and there are no errors building up according to the CS as well as my own tests confirm there is very little packet loss (2%) and no errors seem to be building up so it seems in my case while I can get 7.5mb down, my upload needs to stay at 608kbps, which honestly is more than enough.So joined Sky about 3 weeks ago. My connection was fine but asked for the gaming profile to be added to my line anyway as I thought it woudl be even better.The result was my NAT type changed from Open to Moderate and my UPNP was unavailable on the PS3 connection settings. Gaming on BLOP2 was not better either, I would say it got slightly worse.So I asked them to remove the profile and straight away, after a reset, my NAT type changed to open and my gaming improved a little bit.So to cut a long story short, if you have an unstable line and high Ping it MAY, I repeat, MAY stabilise your line but there is no guarantee. If your connection is fine but you think you may get another 10% out of it I would recommend you stay as you are.Hi,We have been broadband customers for coming up on 3 years with Sky now and since joining we have been on a gaming profile with our ping always being rock steady @ around 27ms to bbc.co.uk. It would be much better on fastpath but it's well known Sky won't knowingly allow that.We are thinking of upgrading to Sky fibre but haven't done so yet, because I noticed a post on the forums stating that advisers can no longer enable a gaming profile on customer accounts.If we upgrade to Sky Fibre, obviously DLM will be run and I would imagine we would lose our current gaming profile, so what we would like to know is, will we be able to get the gaming profile re-enabled on our new Sky Fibre connection?A small gaming websiterelated toEve Onlinereturns the time out message when I try to access it. There are hundreds of other players from around the world (including the UK)who have been logging into it recently and it's working as intended for them.The website is: I canload thepagethrough open proxy servers commonly available on the web, but that sacrifices the functionality I really need for this website.I've tried 3 browsers, disabling my firewall and 3rd party security software. I called technical support on Sky, and the operator tried to load the website from the Sky Server. It failed to load for her too, but she specifically said it wasn't flagged as 'blocked' on Sky, and blamed 3rd party security software for it.Running a traceroute to the site, it gets 5 hops in (stopping at a bb.sky.com server), then it's all "Request timed out." from there on.Appreciate any advice, and would be good to know if other Sky UK broadband users can access this site or not, tohelp clarify where the problem is at!Edit: I've also tried changing DNS servers (used Google DNS and OpenDNS) in my TCP/IPv4PC settings. No effect.They are basically saying that because they reckon that a few customers might have been cheating, we will tar all our customers with the one brush and reckon they all cheat and punish them all with the same draconian one change rule.Unfair to the bulk of their loyal customers, but that does not matter as they don't give a monkeys about their customers, only their money counts, if you get locked out due to one of the many bugs in their software, tough, we don't care either, it's your fault for trusting you would get a decent service from Sky, you just get unfairly punished instead as nothing is ever Sky's fault.If Sky reckon they are doing such a good job and folks are satisfied with SKY Go, why don't they run an online satisfaction survey on here instead of these surveys that they quote that come from their customer service black hole with results no one ever sees, be upfront SKY, what have you got to to fear.I completely agree with you and in theory it would make sense but unfortunatly for the companies who provide the networks it would be a potential financial nightmare.Imagine a company adopts this and everyone on its broadband books decides to drop down to 1mbps the company would face massive finacial loss due to the cost of running the network (maintenance,tech support and more)although highly unlikely that everyone would drop down to this level it would be taken into account in any decision as worst case scenario.On the other hand you have everyone willing to pay for 20mbps broadband on a network but that network will not support this to everyone so they roll out massive upgrades which incures massive outlay only for half the customers to swith somerwhere else (which lets face it,it happens daily)again a big finacial loss beckons.As long as companies are more concerned about their bottom line/profit this will never happen.The company i own with my brother have a different approach we make a profit but we would rather make a small profit and allow lower ticket prices(affordable for all) than charger more and we get slated for it.Thanks, yes, realise Fibre Pro has been around for a while, I meant the change in ordering method i.e. via the website.Yes have checked Sky Fibre availability on My Sky, the website will allow me to ordered "standard" Fibre. If you want to order Sky Fibre Pro it advises you to ring up. (additionally I can get Infinity 2)If I ring up I am able to order Pro, however 6 months when I checked Fibre Pro option was available for the agent to place, the only thing preventing me from doing so was my 6 months remaining virgin contract, I didn't want to pay double for 6 months.I want to know what would have been changed to now prevent it. Do Sky require additional hardware in exchange for Pro or is it piggy backed off standard hardware.Whether you are new to Sky Broadband or reconnecting after moving home, we have some great new videos that will help you to set up your Sky Broadband wireless router and connect your computer.You should receive a letter from us with your expected activation date. Once you have this, keep it handy as the broadband router may arrive before this letter. Activation of your Sky Broadband service can take place any time up to midnight on the date of activation so it's often better to wait until the following day before connecting everything up.Setting up your Sky Broadband RouterYou've received your router and the activation date has passed but you're not sure how things connect up.Luckily we have a handy video guide to help you get things connected up. to view the video.Choosing the connection method for your ComputerOnce you've got the router connected up, the next step is connecting it to your PC. This is where we need to determine the connection method you wish to use.There are 2 choices available however the method you choose will depend on the type of computer you have. The most common and easiest connection type is a Wired Connection.Setting up a Wired connection using the yellow Ethernet cableIf you want to set up a wired connection - to view the video.Setting up a wireless connectionA wireless connection will require your computer to be wireless enabled, either through an in-built wireless adapter or a USB Wireless dongle. Most modern laptops will come with Wireless built in. If you are not sure whether your Computer is wireless enabled, we recommend you check with the manufacturer or a PC specialist.There are 2 paths you can follow at this point depending on whether you are using a orA year or two ago it was announced at E3 video game expo that Ginx TV would be coming to the UK(which would make it the UKs first 24/7 video game channel)when asking GINX TV in the past(they have closed their forums now,but not the site,they are still going strong),they have said they are working on it and the best thing we can do is to get in touch with our TV provider to show our supportconsider this my supportI know the channel did launch in other countries last yearso,is it possible for you to tell me is there is any update for the UK please?sarge99-sky wrote:If you post a reply to a message that's on page 1 but there are already 15 pages of messages then when you've posted it'll return you back to the message that you replied to. Quite rightly so that it tells you which post you've replied to (the bit in blue with the success message).I suggest you reply to the last message in the thread not ones on the first page to avoid this issue ! It's when I post a NEW message, not a reply to another one that does this. I am not aware of being able to post a new message on any page of a thread other than page 1 on the main menu, perhaps you could enlighten me if there is a way of doing this as I am still learning my way around this forum.Good Afternoon Lucy,Unfortunately what you have been advised, is correct. We are unable to change the name on your Sky account and you would need to cancel the account, then the other person open an account in their name.By all means, if you have a password set up on your account which is asked for every time you call us then your partner can call us and discuss the account after confirming the password. Unfortunately they won't be able to cancel the account as this can only be done by the account holder however can do pretty much everything else. If you don't have any security questions set up on your account, then I would suggest giving us a call and setting this up.If this information doesn't answer your question then can I ask that you post your query onto our dedicatedboard in our Help Forum and a member of our community can help you further. However ifthis information has helped answer your question, then please click Answeredas this may help other customers with a similar question.Cheers,Well I had a reply from Sky Accessibility[quote]Dear Mrs xxxxxxxxSorry for the delay in replying to your message. Due to a higher volume of emails than normal we are not answering customers enquiries as quickly as we would like.I have spoken with our Programming Team who have advised that there were no reported issues on either of the two episodes you mentioned. They confirmed that both these series' are subtitled when broadcast through live TV. If you watch through our catch-up service then you may not be able to view the subtitles. I'm sorry if this has effected your viewing of The Following and Revolution.[/quote]I find this beyond belief tbh.Do you really think I would waste time asking questions/sending emails if there was subtitles present?And on my original thread that I posted another Sky user experienced the same problem.See post 4 of this thread.Afternoon Mike32, Great to hear back from you and thanks for such a detailed reply . Sorry about the delay in getting back to you. As they have raised this as a technical fault you will not be able to see this in order tracking. When they advised you of the timescale this is for our tier 2 team to contact you but you may find the issue to be resolved and you get an SMS message to advise this has been resolved. Please do let me know how you get on with this and any updates you receive. If you have any questions please give us a shout and we will be more than happy to help. Thanks,Im also a Sky fibre customer and im also getting half the speed i was meant to be getting. If BT didn't charge so much for their line rental i'd of gone back to them because most of my traffic is SFTP not P2P. Im on the 40/10 package but currently only get 18/8 at some points in the day ive run speedtests and the lowest ive seen on my line was 6/8 so faster upload than download. Its a joke isn't fibre meant to be a constant speed and also i would of expected fibre to have a faster ping and line quality(as for why it says 200 miles away i do not know as i live in fleetwood only about 20 miles away for morecambe.)AndyK80 wrote:why are you defending SKY they are like any other isp plus they got more expensive. Plus have you seen the setup for fibre? 2 modems second used as a hub ???? [REMOVED]? 2 years in the making and they came up with this???Every other ISP in the UK offering the same product has the same setup, even BT: an Openreach VDSL modem connected to the line, and an Ethernet router (not a modem) doing the PPPoE authentication and whatever routing and WiFi gubbins you need for your LAN.Why are you attacking Sky? Chip on your shoulder or something?AndyK80 wrote:Dare YADare me what? You keep linking to the usage policies, but there's nothing there that says the Unlimited product is shaped, capped or in some other way neutered. There's lots of mentions of "if you have a cap on your product", which refers to the 2GB cap on the basic broadband, not the Unlimited or Fibre products. The other bit that talks about limitations is for the Connect product, which is a BT Wholesale resold product, not on Sky's network.-nHad my Fiber installed last week and checked the sync speed whislt the BTO Engineer was there.was very happy to be getting 39996 Down and 9996 Up from a UPTO 40/10 line.However after a week im struggling to get anything over 30mb down.tested various websites and speed tests pretty much hit a hard limit of 30/8.previously i was a VM customer on a 100/5 line and when not being SMT to hell and back i would easily pull 90mb from speedtest.net, the only thing thats changed is i have removed the VM router/line and replaced it with the SKY router/line.my current router status showsSo there has been no change to my sync speed at all during the settling down period !does this mean i have a super good quality line ? or the DLM is borked ?Not unhappy witht he overall quality of the line, it seems snappy enough and i knoew i was dropping from 100 down to 40(ish), just want to know why it says its synced at 40mb but only gives 30mb.Been a Sky customer for years but the last 3years I have had really poor serviceProblems with HD sound completely out of sync its unwatchable try to record HD all I get is a blue screen, box locking up for no reason and despite several visits and phone calls nothing has been done to fix these issues last time I rang a few months back all they would do was offer me a discount on my packageTo cut a long story short I have looked around and took the plunge to return to BT for fibre, Phone and TV something I never thought I would do ie return to BT after many many years away, rang Sky to cancel and boy they offered me everything to stay a new box a box upstairs for multi room free for a year along with some subscription discounts but I had enough of little or no action and recieving a letter telling me of another price rise in September, so gave my 30 days noticeWhile I understand Sky needing to retain premium services like the EPL I (and I am a avid sports fan) cannot accept a sub standard service any longer whilst Sky continue to pay silly money for the EPL lining the pockets of the players, even mediocre players are getting in excess of 100k per week, and expecting customers to subsidice it even those who don't take the sports packageSorry Sky but your attempt to retain me is too little to late had you been more supportive of the problems I have had then maybe you would have kept meI maybe jumping out the pan but unless you try you don't know enough is enough and really hope BT's offering kicks the pay TV industry into giving decent customer service at least you get free sport on BT can get a good discount by using line rental saver not that I am saving a great deal, for a few pounds less I am getting fibre and sportsYears ago Sky used to do a recomitment package ice take another 12 month contract and get discountsSo long SkyThis is truely unacceptable, I have apps that I need to download again and Im unable due to the transfer from Google to Yahoo.There was no mention of this issue on the changeover and I feel Sky must sort this out.Just look on this forum at the issues people are having, whether it be emails getting lost, accounts not working or in my case hard earned apps lost. I spoke to Google last night and they say it is the domain name( @sky.com) being the problem. If sky got a better(cheaper) deal off Yahoo the payong customer should not have to suffer.Sky needs to look at there customers and accept that the change over has been a complete and utter mess.Now what is sky going to do about it?David.Hi TriciaMay I start by saying that I meant no disrespect or that I was attempting to undermine you here.If it came accross that way then I am sorry.You appear to be a helpful young lady so perhaps you can help us here?It appears that Sky failed to notify its customers that their Sky Account was in fact a Google Apps Account.As such it has access to the range of Google Apps (Email, Drive etc)Some people have used this Sky / Google ID for these Apps and have been able to do so until the switch over.The problem here is that they now no longer have access to these apps or the data that was stored in them, this is not Google's fault.Google provided the service, Sky stopped using that service. However it never informed users past email only.I have seen several topics on users not being able to access this or that which was avaiable when Sky used Google Apps. Including the Google Play Store where users have spent sums of money on applicaitons that they no longer can get to.The pop up mentioned above (And requested app download) is due to there no longer being a link between the two and Google thinking you need to configure this applicaiton / tool so your access would be allowed.There is no configuration you can put in this tool since there is no longer on access from the Sky ID.As such you may be able to help?Would you mind looking into this issue for us and seeing what you can find out? You would be helping many people who so far have not had much assistance from Sky.If you need any further details please let me know.Eric27 - For now to stop getting the pop-up remove the SKY account from your Google accounts listed on your device and add it simply as a Email account. As for the other applicaions we will have to allow Tricia some time to digest and look into the problems.WellIve deleted the sky account and all is back to normal...........except Ive lost a couple of apps that In had paid for. sorted now though.WHAT IMPRESSED ME THE MOST ABOUT THIS ISSUE, IS THAT WHEN I POSTED THIS FORUM I HAD EMAILLED SKY ASKING WHAT WAS GOING ON ETC .EMAILLED SKY ON THE 27TH, EMAIL CONFIRMATION FROM SKY SAYING IT COULD BE 72HRS BEFORE i WOULD GET A RESPONSE NB THATS RESPONSE NOT ANSWER.GOT A REPLYFROM SKY ON 2ND JULY BASICALLY SAYING THAT THEY HAVE BEEN TO BUSY TO LOOK INTO THE ISSUE (MUST BE ALLTHE EFFORT THEY ARE PUTTING INTO GETTING SKY GO WORKING ON ANDROID)AND THAT I SHOULD TRY THE HELP FORUMS.GREAT JOB SKY! YOUR CUSTOMER SERVICE IS AJOKE.NOT ONLY HAVE YOU JUST FOBBED ME OFF YOU CANT EVEN BE BOTHERED TO LOOK INTO IT.ALSO WHY HASNT THERE BEEN ANY RESPONSE IN THIS FORUM FROM ONE OF THE SKY UMPER LUMPERS?Come on Sky!!!! we pay our subscriptions too!!!! I think everyone that can,t get SKY GO as an app should all get together and sign a petition, to either get us SGY GO on our devices or get some kind of discount on our subscriptions, as I am sure it is DISCRIMINATION AGAINST US!!!!!! THERE ARE NO EXCUSES FOR NOT GETTING THIS UP AND RUNNING!!!!!! SKY EVEN ARE ADVERTIZING THE FLIPPING I PADS AND PHONES ALL THE TIME ON THEIR TV ADDS .SHAME ON YOU SKY!!! OH and by the way your angler that can't remember if he was Carp fishing or not??? What aload of rubbish every angler that goes Carp fishing knows what they are fishing for!!!!! GET YOUR ACT TOGETHER AND REMEMBER WE ARE CUSTOMERS TOO!!!! BOTH HOUSE WIVES AND CARP FISHERWOMAN !!!!!! WHO KNOWS WHAT SHE IS IS DOING AND GOING FISHING FOR!!!!!!!!!!!!!!!!JRT1991 wrote:As with all app providers, we advise customers to validate compatibility of new OS updates with their existing applications prior to performing an upgrade. Unforthunately this is a necessary evil for app users regardless of provider if compatibility is to be ensured. This is especially true of Android where individual manufacturers can often tailor a particular Android OS version for their particular device.Woah there. I've not seen ANY other app providers advise to check with them before upgrading OS. Its not a necessary evil at all. Its down to the unique way in which Sky code their app. It seems that Sky are *still* blaming other people (customers for upgrading too quickly in this case) rather than accepting it is a consequence of their chosen development approach. (And, probably not unrelated, refusing to compensate users who can no longer use Sky Go)Some developers will limit the devices you can install from the play store on, but not in the code itself (so it doesn't stop working when an OS patch becomes available). I'm also not aware of a single non-Sky incidence where an app has worked fine on the Nexus range but then using another manufacturer's modified OS, its not worked. Not saying it never happens, but its not something that comes up when we're talking about apps from multi-million pound companies.edit:tried a few google searches"upgraded to 4.1" app doesn't workSky mentioned in the first page."upgraded to 4.2.2" app doesn't workSky mentioned in the first pageOther features are mentioned as developing problems, but very few 3rd party apps.Further to my last post, the FAQ says the 4.2.2 update didn't break sky go or your DRM, just that you need to validate it and update the app to support it. Yet this thread has statements from Sky personnel stating this is not the case.The lack of any statement as to why sky go still works on IOS 6.1.2 when betas of this were not released to any developers also fuels the speculation that Android users are considered second class to Apple.Surely you can see that direct contradictions like this do not help the situation. It's no wonder that your customers are frustrated by this latest sky go android disaster.I'd like to put my experience on this thread as I have now reached a point of frustration/disbelief on this matter. For Christmas I decided (as I'm a nice guy) to buy my wife a shiny new Nexus 10 tablet. Even though it wasn't my gift, being an ' interested party' owing to my work in IT and also a football fan I foolishly allowed myself to look forward to getting the SkyGo app running on said device. My wife also watches Sky so this was going to be most useful. Not long after exchanging gifts in set about getting the app installed and of course hit a snag....- 'not supported'. It was after some googling and so on that I found this forum and the 'customer code' epic thread which I've now been following with no news of the nexus 10 for a full 2 months. I of course completely accept I should have checked if the app would work on my device, so it is my fault really and I stayed quiet on the moaning.A solution was forthcoming though -a good price came up on a Nexus 7, and I took the plunge, in no small part because of SkyGo compatibility. We got it home-brilliant little device and there I was happily watching the Sky Channels I pay for on my device.... until this latest debacle which I frankly cannot believe. As I mentioned I work in IT in fact I work In QA- things cannot work all of the time and no software is bug free but if there's one thing I understand customers will not tolerate it is going backwards! I'm not a complainer-id rather let people get on with fixing the problem than deal with endless complaint responses. I'm not interested in long winded statements of the status from some service or incident manager's I also understand the language of bull. I don't care 'who is to blame'. 2 things placate customers in these situation 1. a resolution and 2. in the absence of a resolution some sort of useful expectation pertaining to timescale. That of course isn't a solemn contract any reasonable customer wpuld hold you too 100% of the time but Sky don't seem good at either in this field. I also work within the agile methodology and 'sprints' of development and as someone earlier correctly alluded this should actually be useful to resolution owing to the approaches flexibility- it should be what it says on the tin. In the world of incidents and support tickets there is a term called 'Priority' which is raised to reflect the severity of a situation. I would have thought high priority problems should be somewhat exempt to sprint cycles and should be worked as patches asap. Marry the this discussion about sprints and their timescales to the lack of detail on the 'breach of customer code' topic and its all very confusing. it sounds like there's inconsistency in the messages in a big way. I hope this post is seen as an honest frustration as opposed to a moaning complaint for complaints sake. I just can't believe taking an OS update bundle should cause this level of disruption, especially with a lead time for repair running into weeks :-(As a first time poster here I have to say I am surprised and disappointed with this issue.I only received the 4.2.2 update this week and now Sky Go doesn't work.Having queried this with a chat advisor I am amazed to find here that this has been an issue for two weeks! Why could Sky not have at least advised all users of the potential problem in advance - I would at least have had a cahnce to not update my tablet....it's not as if you don't know where we are - surely an e-mail to all people with Nexus tablets etc registered for Sky Go wouldn't have been too difficultI am not blaming the advisors in "chat" or on here, but have made my complaint official and suggest so do everyone else as otherwise the Sky Management will not be pushed to resolve this and prevent future occurences, which knowing what I do now are bound to happen unless the system changesNot deaf android+fan just really busy. We have lots of other customers we need to support on the forum, facebook and twitter as well as somewhere in the region of 20 projects ongoing. We're not twiddling our thumbs. We usually have our call with the product team today and that allows us to get some answers but unfortunately they are unavailable today so I am collating questions to email over to them instead. As well as the 73 other things I have on my to do list today. I will eventually get to it but shouting the loudest doesn't mean you're top of my list Please bear with me.ThanksSaraGood evening ladies and gents of the Android boardsI trust you've all had a wonderful day.I have some responses to questions raised and passed on to our product development team on your behalf. I hope you find them useful and I'm sure if you don't you'll let me know!As always, if there's anything additional you want followed up pop a post on here or alternatively you can send me a PM. 1)Anyone like to explain why Sky Go now works on my Nexus 7 running 4.2.2 without me updating the app? Obviously no changes required to the app after all, just a tick box at Sky's end. We have made updates to the service as a whole, a platform and client app side overnight and yesterday. This includes support for 4.2.2, optimisation enhancements and bug fixes. 2) Out of curiosity, did SKY have prior notice of the update of iOS from 6.1 to 6.2? If not is Sky Go non-functional on iOS 6.2 until you have undertaken n security checks on a device?iOS doesn't require a whitelist. The ability to control the content on iOS is pretty much an On/Off switch, unlike Android where we have implemented multiple solutions to protect the content. When an update releases across iOS the switch to protect the content is always 'On' and we develop against the beta SDK's and the Gold master release. There are surprises on iOS too, when the iPhone 5 released - it didn't break the app but it didn't use the full screen space efficiently. This did cause a lot of developers to go and 'stretch' their app to fit the bigger screen.3) Assume for the moment that 4.2.3 is released next week with no advance beta version but it has no impact on sky software at all and no developer changes are needed. What would happen on day one. A - it would work perfectly well immediately but would not be supported by sky advisors or developers if anything did go wrong for any customer until you had tested it and this might take 2 weeks or B - it would not work by definition for 2 weeks as you block it until it is tested and 4.2.3 would not be on the approved list until then?If Google release an update tomorrow (even if it is just a bug fix), we would test the update and then add it to the support list (this requires a platform change) therefore is scheduled into their planned releases. Sometimes the app will work as normal, but we will need to update the supported list which is what takes time. Currently it's not a breezy change that can take a few days but ideally that is something we are working towards. 4)Is Sky Go coded to prevent it working automatically with new versions of Android, irrespective of the nature/extent of the changes from one version to the next (ie is it version-restricted)" although I presume that the answer is "yes".We cannot go into detail on how our technology works (yes, it's business sensitive), however irrespective of changes made to the updated OS versions - it needs testing then a platform update. 5) You still fail to answer the main question,"We ensure that content is only available on Sky Go via devices and operating system versions that we certify as secure" Why is it android release a minor update and the app stops working as no testing has been been done,yet the latest IOS update was not released as beta and so there fore no testing could have been done but the app continued to work. If you ask for the view of most posters on here they will all be of the opinion that your android app is coded to stop working any time any update comes along that has not been added to your check list. While the IOS is coded to work regardless of updates etc. The proof is in the 2 latest updates for IOS and android. So what is it that stopped the app from working on android and why is the same process not in place on IOS?Same answer as above, test + platform update, timescales shift according to platform updates. 6) Are there any circumstances whereby the app may run on newer android releases but not be supported or can content only be delivered on android releases certified as being secure by your dev team?Same as answer number 4.7)As I mentioned I work in IT in fact I work In QA- things cannot work all of the time and no software is bug free but if there's one thing I understand customers will not tolerate it is going backwards! I'm not a complainer-id rather let people get on with fixing the problem than deal with endless complaint responses. I'm not interested in long winded statements of the status from some service or incident manager's I also understand the language of bull. I don't care 'who is to blame'. 2 things placate customers in these situations 1. a resolution and 2. in the absence of a resolution some sort of useful expectation pertaining to timescale. That of course isn't a solemn contract any reasonable customer would hold you too 100% of the time but Sky don't seem good at either in this field. I also work within the agile methodology and 'sprints' of development and as someone earlier correctly alluded this should actually be useful to resolution owing to the approaches flexibility- it should be what it says on the tin. In the world of incidents and support tickets there is a term called 'Priority' which is raised to reflect the severity of a situation. I would have thought high priority problems should be somewhat exempt to sprint cycles and should be worked as patches asap. Marry the this discussion about sprints and their timescales to the lack of detail on the 'breach of customer code' topic and its all very confusing. it sounds like there's inconsistency in the messages in a big way. I hope this post is seen as an honest frustration as opposed to a moaning complaint for complaints sake. I just can't believe taking an OS update bundle should cause this level of disruption, especially with a lead time for repair running into weeks :-( Yes, we are agile and when OS versions release they are prioritised on the development backlog. Tickets are raised for incidents and are dealt with on an ad-hoc basis in between testing during sprints but it doesn't change the fact that when testing is complete there is a process that needs to be followed to put our change live into production. Hope you all have a fab night. Dinner of champions for me I think (cheese and wine)Hi laura originally i had my nexus and my samsung galaxy registered.last month i tried to remove my galaxy and add my partners mobile.it just removed my galaxy.then not realising there was a problem with the update i again tried to add my partners mobile and it just removed my nexus so i had nothing registered.with the update corrected and the new month i tried to add my nexus(no prob)but could not add the mobile.i know its one device a month but i tried that last month and it would not workMy suggestion - again - is just to keep bombarding their Chat Line. Here's what I got today:Anthony:We are working hard to ensure we can support new versions of the Android operating system, including the new "jelly bean" (v4.1).You:Actually v4.2 has been released for some weeks now...Anthony:I understand that, now the testings are on for 4.1 jelly bean version.Anthony:We will provide further updates once testing has been completed.Anthony:We aim to launch Sky Go on Android OS v4.1 as soon as possible once it has been rigorously tested, to ensure you will get the best possible Sky Go experience.You:Why not release a Beta version to alleviate some of the bad feeling?Anthony:We take that as a feedback but as you know there is lot of technical work required before realising any new thing so that our customers do not face any viewing problem and if we do not do that it will be more bad feeling for our customers.Anthony:Hence we need to test things in house before releasing so we give the best viewing experience.Anthony:Just to confirm in recent past we have launched Sky Go on 3 more android phones and on v4.0.As I understand it at present, with HTC devices, nothing short of a stock rom and stock kernel will work. Samsung devices are slightly different and there are ways and means (google is your friend).Put simply, Sky have gone as far as they can to make the Android product as unworkable and unfriendly as possible. They have locked it to specific device ID's and even down to specific kernel versions. They haverestricted it to a limited number of Android versions (ie 2.2 & 2.3) and have completely neglected the rapidly expanding tablet market.Root access is a complete no-no. Yet within a matter of days of Jalibroken "i" devices being blocked, this has been bypassed again (congrats to the "i" community on that one by the way). I'm willing to bet ANY money this conveniently never gets resolved, but Android devices will be mercilessly hounded until all resistance is squashed.The whole Android development cycle has been an unmitigated disaster. Android 4.01 SDK has been out for 5 MONTHS yet Sky won't even START work on a compatible version until the manufacturer roms are released! What is the point of an SDK then?????I'll say it again: NETFLIX. Streaming media undoubtedly from some of the same studios as Sky, Android 2.2, 2.3, 3.x AND 4.x compatibility and no block on rooted devices. It even runs on my no-name wi-fi only tablet with a custom ICS rom! Not to mention, up to SIX registered devices.Please Sky, just admit you are in bed with Apple and you have no real desire (no pun intended) for an Android app at all.JRT1991 wrote:TrickyMentalistJust looking at your post, I am a little confused on why your friend needed to get their phone unlocked to use Sky Go. I can't think of any scenario where this would be needed or would help achieve anything.If you can supply some additional details, I will see if we can help your friend.In regards to rooted phones, you are absolutely righ rooted phones is not only a security risk in that you run the risk of exposing userids and passwords, but rooting a phone also runs the risk of "bricking" a phone, i.e. making it inoperable. This is why Sky Go does not and will not support rooted or jailbroken phones. It is extremely important to us to protect our customers and partners content and rooting is a risk to both.Hi JRT1991,You misunderstood my previous post. My friend needed their phone unlocked to work on any mobile phone provider so paid for this to be done for them. The shop that provided this service did it in a way which also rooted the phone in the process. So my friend can not use Sky Go even though they have no idea what rooting actualy is. Unlocking phones to other providers and rooting phones are both perfectly legitimate and legal processes anyway.You have twisted my comment about insecure rooting to mean something completely different to what I actually said. Rooting is secure as the SuperUser programs allow you to give or deny root privelege when an app requests it. My point was that due to being blocked, users will be looking for version that work with root so will be downloading them from various sources which can not always be trusted. The posts above shows that customers are trying techniques to hide the root which could also kill their phone. It is Sky's unnecersary blocking of rooted phones which is leading customers to put them self in the dangerous position of bricking their phone or running other versions of Sky Go they find on the internet which may or may not steal their logins. So please do not blame rooted phones for this issue when rooted phones are both legal, legitimate and safe. It is Sky's lack of supporting rooted phones which will lead to security issues and broken phones. Lets be very clear on that.If you read the first post correctly you would understand you do not need any more details about my friend and you cannot help them. They are excluded from using Sky Go simply because they went to a shop to get the Mobile Phone provider lock removed. They do not know what rooting is.My comment was to show how stupid the sitation is and standard scare customers away from rooting answers really gets my back up.Hello harrynjay1985, A massive welcome to our community and thanks for making your first post. It's great to read that you have taken advantage of our great new offer to get a Samsung GALAXY Tab 3 for ?49.99 with your Sky package. I have a flick through the small print for this offer and can confirm while the tablet is subject to availability, it will be dispatched 5 days after your TV service has been activated. I hope this information helps however if you have any other questions, then give me a shout. Cheers,Hi Everyone,There has been lots of chatter about it on the Forum already, we are now delighted to announce that Sky is launching a new Sky Hub today.The new Sky Hub is our best ever wireless router and it looks great! It’s simple to setup straight out of the box.It has great features like;For more information visit: Who will get the Sky Hub?・ The Sky Hub is worth ?69 and is included in all new Sky Broadband packages for new customers from 18 Oct.・ Existing Sky Broadband customers can upgrade to the new router for ?39 (this is a special introductory offer available until 18 January 2013) after this date, existing customers will pay ?69・ There will be an additional ?2.18 delivery charge3 weeks ago I "tried" to call sky to say I'm moving on the 18th of next month (tomorrow)Told to call back closer to that date !!!Ok I did and called last Monday,I was then told to fill out the online request !! Right !! So I did,heard nothing so I did it again,still nothing so I called them yesterday and I was told they'd had a new system and they'd lost information,my foot !!!! So I have them all my new details and I explained I do NOT have the need for a engineer visit although the sky website clearly states that's free,all booked with the 2-3 week delay for openreach to connect broadband. I then explained to the person that I will need a cable to go from the wall to my box (apartment,so communal dish) no problem a company called Topline will install that,really? Can't you just post the the bit of cable ??? No Topline have to come out !! Ok so I call Topline and a so called person snapped at me and said Wednesday ?? Wednesday what I replied,Wednesday to bloody install your sky he shouts !! I kindly replied I don't need it installing all I need is a bit of cable about 12" long to go from the wall to my box,that's a <REMOVE> install he snaps !! I kindly told him I will upload his rude conversation to YouTube !! He said do what you like,then he hit me with it..... Card number,card number I replied. Yes ?100 to come out he bellows !! At that I laughed and said no way am I paying ?100 for you to come out,at that he used the F word again and hung up !!! Topline,you will be top of YouTube and I'm reporting you and sky to watchdog !!!Edited: Removed inappropriate languageGood offer, half price broadband but you have to sign up to a new 12 month contract.I just called to see if this offered a new router as mine needs to be reset on s daily basis. After thanking me for my 12 and half years custom (which tells them how old my router is btw!) I was told a new router is not included.In short I am expected to sign up for another year without having the tools to use the service?? yet a new customer can have the Earth. Not really much of a thank you for my loyal custom is it.not when there is so much competition about.Naturally I have declined the offer.Plenty of companies are offering half price broadband with the router to ensure it can be used.trying to book tickets for MU (which i presume are late returns) as they're the banner ad in the weekly mailshot and getting a 'failed DNS Lookup' error page......so figured i'd have a look at the other movies which are also crashing the page. It's ok (a bit nice tbh) to offer rewards.....but only if the system actually works! I seemed to get 45 mins of not hitting the ticket page and then a 'sold out' which is frustrating enough, but then the page system dying is a little frustrating, hence why i'm sitting here rambling at Midnight!Cheers chaps, have a look please?Last year we very much enjoyed watching the Wimbledon final in 3D on the BBC HD channel. However, since the BBC moved that channel to it's BBD Red Button HD channel, this is available to pretty much every other viewer except us lot on Sky. According to this article (below). Sky, which has the lion's share of 3D subcscribers was the only broadcaster to charge the BBC ?20,000 to add this new channel to it's EPG, which it refused. So that would mean most of the 3D viewers in the land are unable to watch the final in 3D. I wouldn't like to complain if this is not the whole story, but if this is the case then I personally feel very let down by Sky, major sporting events in 3D were the main reason I invested in a 3dtv and subscribed to Sky. I would love to hear what Sky's side of the story is, if they have a good reason for letting their customers down like this or if they feel the BBC were unreasonable in some way. You don't expect to get any joy on this kind of subject from the call centre other than the usual 'we feel our subscribers get a very good range and quality of services' kind of response, so maybe somebody here can provide some decent reason for the decision they made.Hi, Ok I'm new to the forum, but I think I'm in the right place.So here goes.I signed up for a Sky TV package on 11 July 2012 and everything was installed on 17th July.When I signed up I was told I would receive ?100 of free M&S vouchers within 45 days, but it's now 59 days and I've reeived nothing.My first two bills were paid by direct debit and there's been no problems with my account or services, so why haven't I received the vouchers I was promised?Some help & advice would be appreciated!08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!it's an absolute disgrace the way customer issues are mishandled. The service delivery is abysmal. The sad story behind this started just over 2 wks ago when i switched over to sky talk and broadband. As I post this I'm still not only waiting for calling features to be added to my sky talk also waiting for broadband to be reordered as the previous order was cancelled without my consent. someone attempted to help week 1 and promised to escalate and call the next day & that was it.To further worsen the situation Timbwas unashamedly trying to sell me a new product even though i explained to him it's a package deal he wouldn't listenI will be cancelling the entire package tonight so that all will have peace of mind.whoever is responsible for things not getting right should be investigated. I've never seenthe degree of incompetence and uncaring behaviour of service delivery in a multi national corporation such as this.No one cares No follow up of customer issues. it's absolutely shamblesI have a Mini Mac & use it to watch Sky Go now and again. However, every time I try to use Sky Go, I get a white screen & it won't play so I have to go through the whole process of removing Silverlight & installing it again.This happens EVERYTIME after my Mac has been turned off.How can I get this just to work without having to reinstall Silverlight?Until I reinstall Silverlight, it says my device isn't registered but as soon as I install it, it works right away without doing anything else. There's got to be a better way for it to work than this, other than never turning my Mac off!I've had Sky BB for years, no problems, never had to reboot the router at allSince July I got a new PC, replaced my homeplug v1s with v2s, etc, bit of a new setup all round on the PC facing side of the router,but the router itselfis still the same, still connected to the same socket as always.Since then, once every couple of weeks, the green tick light goes out on my router and I have to power cycle it to get it working again.I'm not sure if this is just coincidence and the router is on the blink (it's the old white v1 router), or something in my new setup keeps killing it.Is there any logs in the router to see why it errors, because I can't find anything?RobertI am disgusted with the sheer ignorance displayed by your colleague Malcolm, and the arrogance of Sky call centre operatives.I tried, in vain, to contact Sky for 3 hours on Saturday evening in an attempt to book the boxing. I and a number of other users of this forum pressed Malcolm for a response to our situation, only to be totally ignored!I called again on Sunday to complain, only to be told by the woman who answered the phone that there were absolutely no problems the night before, and the phones were working all night, and that I was wrong! I asked if she would arrange for me to watch a replay of the fight, but was told this was not possible.Please enlighten me as to why it seems so hard to give Sky my money!!!RegardsThe big fight is almost upon us and we know thousands of customers will want a ringside seat.The easiest way to book the event is to go interactive from the 19th June using your Sky remote control.It’s quick, easy and additionally, it gets added straight to your planner so you’ll be reminded about the event or you can set it to record.Just follow the simple instructions below and sit back and enjoy the fightAs well as interactive, you can also book the event online NOW. All you need for our online service is your Sky ID and you are just two clicks away.There is no surcharge for online bookings.*Booking online or on the phone will mean you cannot record the event.Booking instructionsHaye v Klitschko, featuring David Haye versus Wladimir Klitschko (WBA, IBF and WBO heavyweight titles) plus undercard fights, from the Imtech Arena, Hamburg, will be screened live at 8.00pm on Saturday, 2nd July on Sky Sports Box Office HD (Channel 752) and Sky Sports Box Office (Channel 739). It will also be screened live on Sky 3D Box Office (A 3D Television is required).Two-hour repeat showings will be screened at 9.00am, 1.00pm, and 7.00pm on Sunday, 3rd July. Repeats not available in 3D.The event is priced at ?14.95 for UK customers, ?21.95 for customers in the BY PHONETo order the event call 08442 410888(There will be ?1 charge for telephone bookings)Cable customers should contact their local cable operator.Hi Everyone,We are sorry to have disappointed any viewers who were unable to order Haye vs Klitschko tonight.Sky had an issue during the evening with new telephone and online bookings for the fight.We had encouraged early booking over three weeks leading up to the fight, through a range of media including on-air promos and press advertising.However, we experienced unprecedented demand on the night and whilst early telephone and online purchases worked there were issues with late bookings through these routes on Saturday.Throughout the evening viewers were directed - on screen, online and through call centres - to purchase through the Box Office button on their remotes, which continued to work without issues.The fight will now be available at no charge to all Sky customers on Sunday 3 July at 9am, 1pm and 7pm - on Sky Box Office 739 and in HD on channel 752.Sky Knowledge AdvisorFollow us on:Has someone helped you? Say thanks by clicking the pink star to give them then click . This makes it easier for others to find answers. your posts and others with relevant key words is another way to help, it also counts towards forum rank.Have you had a question answered or an issue resolved on the forum?Let us know where you would have gone for help if the forum had not been here on our first ever community poll, this can be found on our home page.Hi folks,I have a fairly new Sky HD+ 500gb box, under a year old I think. I had it setup upstairs, the HDMI output feeding a 1-4 HDMI amplifier/splitter sending signals around the house via decent HDMI cables no greater than 5m long. Just recently one of the TV's (a 5 year old Samsung 32" LCD) suddenly says "Input Mode Not Supported" when trying to view Sky. I tried disconnecting the splitter and ran a cable directly from box to TV but the same message appeared. I went into settings watching via the RF output signal and tried changing modes from 1080 to 720 then AUTO but still doesn't show a picture. The TV is fine as it can show my appleTV HDMI output fine. I plugged back in the splitter and noted that none of the TVs are getting a signal so it must be the Sky HD+ box at fault?Coincedentally a 2nd fault has developed whereby none of the remotes will operate Sky (via Magic Eyes in each room) but pressing the buttons on the actual Sky HD+ box WILL?Is my box on the way out, is there any tests I could try before calling Sky?Could I have overloaded it with my setup at all? Don't want Sky engineer fobbing me off blaming my components/setup.Hi my first time on the forum have read a few horror stories on here about sky but have never had an issue with sky that they have not resolved, until now. All my recordings on the HD channels are out of synch (sound not matching the picture). Have turned of the power and triedto reboot that way no joy. Have called sky and gone through the rebuild process which works for a while but the problem always comes back. It only happens with the HD channel recordings, doI need a new box or is this something sky should take care of as I have been a customer for over 14 years, does anyone have a permanent solution, or am I off to virgin Tivo box. Thanks in advanceRight....Lets go again....Ivejust finished a live chat session....3rd time in 3 weeks, i can almost predict what theyre going to say. So i got told he same thing, that the signal had no been sent to e HD box. Even though, the previous 2 times i had this error, i was told they had sent the signal. Well i beleived them, because my HD channels would return. Only for them to go again a week later.This time, something different was asked of me. I was asked to provide my sky viewing card number. This was not ased the 2 previous times. So i provide the number..and after a few mins i am told that the signal had not been sent to this sky viewing card. This puzzles me. Surely the signal had originally been sent, otherwise i would not be able to watch the HD channels in the first place.So i question as to why the 2 other people i had chatted with in live chat, had said that they were re-sending the signals, and why when they said this, had the issue been resoved(for a week).I was then tld that the HD signal was not being sent to my veiwing card number, but a different number comletely. This really did confuse the heck out of me. I was given the number the signal was being sent to, and i discover that the signal was being sent to another sky box in my house, that is not an HD box.here is a quote from thelive chat:I saw on your account that the signals were sent to the Sky + box having viewing card number *********. So it won't activate your Sky+HD box. Now that I have sent it to your correct Sky+HD box with the correct viewing card number this should resolve the issue. So it appears that some genious set the signal to the wrong sky box. School boy error indeed.I guess i should just watch this space, to see if my HD channels screw up in a weeks time.There was one more thing that has been bugging the heck out of me though....the fact that each of the 3 weeks, a few hours before the HD channels vanish, the HD channels actually change locaton. Example, discovery channel hd, usual location for me 520. Non HD discovery channel location, 561. A few hours before the HD channels vanish, these 2 channels swtich. HD moves to 561, and non hd moves to 520. Is this due to the HD signal being sent to the wrong Sky box? The 3 people i have chatted to in the last 3 weeks have never given me a definitive answer.Well, i'm hoping this is it......i really do hope. But if not, i will see all you lovely people in 7 days, for more of this....ad i will have a few less strands of hair n my head.Thanks to the replies and suggestions ive recieved so far. I will keep you informed.Cheers.I had this issue while playing DVDs and skyplayer on my xbox through my Samsung TV. Everything worked perfect untilMay box last weend update was applied back in May, and as my sky box at the time worked ok I couldnt figure out what the issiue was until I got a brand new sky box last week and all of a sudden my TV did not support HDCP, so I connected the old box and it worked fine. I contacted Sky and an engineer came who informed me that sky had done some change to the HDCP protocol software and it wasn't compatable with some TV and Samsung TV were particularly badly affected and I was to contact Samsung who are aware of the issue and they will send a firmware update which I did and they actually replaced the HDMI connection board free of charge in my TV and now my new sky box and xbox sky player work perfect, so there is a compatability issue with whatever update has been done to the HDCP software and some TVs HDMI connection. I has taken me 6 months, hours of frustration but I finally have HDCP compatability again.Hi, I was wanting to do the same thing as me and my wife rarely need to watch tv seperatly so instead of mulitroom that would require an additional box (not good when besroom tv is wall mounted) and require us to record most items on both boxes due to not knowin which room you will end up wanting to watch the recorded programmes so thought magic would be ideal. I have installed the following which works fantastic.Items bought, Neet 0.5m hdmi x 2 ?6.95 each, Neet hdmi splitter (1 input 2 output) ?20 ish, Neet 10m hdmi ?39.99, Neet hdmi booster/repeater ?20 ish, Neet 5m hdmi ?17 (all amazon), IR/hdmi magic eye kit ?25 (hdcable.co.uk)Set up:Our bedroom is directly above our living room so from my Sky+HD box I have magic eye part 1, then a Neet .5m hdmi from magic eye adapter into the splitter. Out from the splitter, output 1, 0.5m hdmi to living room tv, output 2, 10m hdmi cable, directly through a drilled hole tacked on the outside wall of the house up into our loft, the end of 10m cable is plugged into the Neet booster, from the booster is the 5m hdmi popped through downwards from bedroom celling (as tv is wall mounted quite high angled downwards) into 2nd part of hdmi magic eye and then in hdmi port on bedroom tv. Hope that's well explained. I live in a new 3 story town house where our living room is on the 1st floor which is why I have ran the cable outside the house as no one can reach it and it saves me hiding the cables internally. Picture is fantastic, no hd is dropped from either tv and all the items used are look and feel solidly made and great quality. There are cheaper 10m cables for around ?10 but if I am going to go to all this effort then the extra ?30 for the long term piece of mind was well worth it. The 10m cable is quite thick but that's what you want to carry hd over 10m.Only criticism is that the magic eye adapter is a funny shape so when it's plugged into sky box hdmi port, it blocks the Ethernet port which I use for Anytime +. I tried to plug the magic eye adapter in the splitter but it didnt work.Also, if u do decide to buy these items, I would steer clear of paying the extra for quick delivery as all items I ordered before 2pm and arrived next day.Hope this helpsLaura, could you give us a sense of the reasoning behind this decision (not to allow Sky Go to be sent from iPad to a bigger screen)?As many other users of your forum have discovered, the Sky Go website is sadly broken. I tried again last night to watch Game of Thrones, using various browsers, and - because of the endless "buffering" - gave up after 30 minutes. I'm on a 100Mb fibre optic connection, and have no bandwidth issues with any other website.However, if I watch Sky Go on my iPad - no problem at all. Smooth as silk, no buffering. I assume this is because the Sky Go iPad app doesn't use Silverlight, unlike the Sky Go website.If the Sky Go website is not going to be fixed (and given that the complaints on this forum are now years old, it looks as if it never will be), why not just enable your paying customers to use the far superior Sky Go app in this way? It would be an easy fix for Sky, and would go a long way to appeasing many angry customers.As it stands, I would never recommend Sky Go to anyone. In fact, I actively discourage people from wasting their money on it. It's a shame, as the Sky Go app shows it has the potential to be very good indeed.I too have been experiencing the same problems with my Sky+HD and it all comes down to the update from Sky thats occurred recently where the menu layout changed.Ive had a engineer out from 'Digi Support' today as the their helpline said its must be my cables, but he said all my cables where good quality and the sky signal from both connections was excellent, he said he would be informing digi support thats its was clearly not my connections.He also did the firmware and software updates again.I have the fully sky tv package (sky entertainment extra, Sports Pack, Movies Pack, Sky+HD), now with that you get a level of broadband internet package free. But I get my broadband internetfrom another source and it is NOT connected to my Sky+HD box at all. What the engineer did notice is thaton the Settings - Network Tab it shows two 'fails', he thinks this could be the problem as the firmware update (I'm not sure if this tab was on the previous firmware) thinks you are connected to the internet through the Sky+HD box when in fact you are not connected at allso this is casing the problem.Sothe fault is in factin the firmware update from Skyand not the leadsor infact the sky+HD box itself as it clearly worked ok with the previous set up, one other thingthe engineer mentioned is it could be that the motherboard isconflicting with the firmware update.Though whateverthis fault is it has clearly occurred since Sky did the firmware update and not our equipment, though getting sky to admit it is another story ..............Hi All,We've been having the same issues for weeks and low and behold the pause button was misaligned as with the other people! We've never touched the buttons on the box and its brand new I could be wrong but there seems to be either a problem when some boxes are manufactured or they are getting knocked whilst travelling round, I'm inclined to lean more towards a manufacturing problem having seen a number of forums about this.Sky if you are reading this it might be worth getting this looked into before telling people to do a master reset making them lose everything they recorded for no reason!Wow. I'm a bit shocked. I'm now chatting to a new advisor, and they've told me that they have no such process for contacting the cancellation team. So there is no way that he could have contacted someone who could "fix the issue". Did Harish S lie to me? Here's the conversation so far: (edited to add: I was also surprised that Harsha knew who I was from just my name, Mark, and that I had chatted with Harish. Makes me suspect they know a lot more about you that they're letting on when you use their chat system....!)Chat to a Sky advisorEnd chatPrint chatWelcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.You are now connected with Harsha .** Please do not share your credit card information, security code or CVV during this chat **Hello, you're chatting with Harsha , a Sky advisor, may I take your name please?Harsha12:01I'm MarkMe12:01Hi Mark, how can I help you?Harsha12:01I cancelled my subscription back in May, so it should have ended in June, but you've charged me again in July. I chatted to "Harish S" on Friday (online) and he said that he would contact the relevant team and they would email me back within 72 hours.Me12:0372 hours have passed and I've heard nothing.Me12:03Mark, I understand that you've been charged even after placing cancellation request. I can see from the previous chat that "Harish S" had told you that he'll report the issue to the concerned team to get the account issue sorted.Harsha12:05First of all, I apologize for the incorrect information provided to you by the previous advisor, we do not have any such process wherein we can contact the cancellation team and the issue will get sorted within 72 hours. However, let me access your account to check what has been done and advise you on the best option to get the cancellation issue sorted. Is that ok?Harsha12:07So what was Harish doing then when he said that he *had* emailed them?!Me12:08It's really strange, we do not have access to contact cancellation team however, we can send e-mails within the same department if there is any technical issue with the account but this will not help in cancellation, I'll access your account to see what did the advisor do and then we'll talk on how we can get this sorted.Harsha12:10okMe12:10Thank you, are you the named Sky account holder?Harsha12:10yesMe12:11I understand that you have confirmed all the details with the previous advisor; I will need to quickly confirm these again for security. Confirm your full name/surname for the account along with the home address including postcode.Harsha12:11Mark xxxxxxxxxxxxxxxxxxxxxxxxxxxxMe12:12Got your account!! Confirm the final two characters from the password on the Sky account. This is not your MySky password and please do not supply your password in full.Harsha12:14xxI believe that the "Live chat" option sometimes appears (as a pop-up) when you select the email option! Whether they would escalate a complaint concerning cancellation, who knows?Keep a record (e.g. screenshots) of any complaint and I suggest that you make it clear in your correspondence that it's a complaint that you require to be addressed in accordance with Sky's Code of Practice, as some customers have apparently experienced difficulties getting complaints appropriately escalated.The reason I suggest following the Code of Practice is not through any particular faith in Sky's complaints handling, but by following it yourself, you at least set the 8 week deadline running, at which point if you remain dissatisfied, you can refer the complaint and any evidence to the ombudsman.There has been alot of link to illegal websites lately, late into the evening and into the very early hours after midnight regularly with spam, probably the same poster but keeps using different user names giving links to allegedly illegal websites with access to TV programes. I have notified the moderators as soon as I have noticed this, but nothing gets done to deleate these posts until late into the next morning. Can something be done to stop this. Ian.Sarah-W wrote:Hello EveryoneI’d like to introduce myself as the new Community Manager for the Sky Help Forum.I’m here to look after the smooth running of the Forum and make this as welcoming and useful as possible. Any ideas you have around the running of the Forum, how we can make it look / feel better, manage your questions and take your feedback will be most welcome. As you know, the main aim of our community is to encourage likeminded members to help each other and share the knowledge and experiences they have of Sky. That said, where the Sky Knowledge Advisors do have to get involved, we must make sure that we are giving you information that is accurate and where we can’t help, escalating to the correct teams who have the right expertise.I really want to create a Community where new members feel comfortable to post that first time and encouraged to come back. I also want our long time members and regular visitors to continue all the good work they are doing.So, with your help, we’ll build on all the great work that’s been done already and build a Community that is a helpful and fun place to be a member of.Best WishesSarah WrightHi Xen,Thank you for your feedback it is much appreciated.In answer to your question regarding your display name, unfortunately it is not possible to modify this. If you wish to use an alternative display name, this can be done by setting up an additional user through your SkyiD,if you then re-registeron the Forumthis will allow a new display name to be setup.You can view all your recent posts by selecting your own display name andyou will see the most recent posts with the option to expand this for all posts.I am not aware of the character limit issue you are describing and will get one of the Knowledge Advisors to investigate and post back with their findings.We have raised the A-Z movies issue with the relevant team and it’s now in their workstack to investigate. Unfortunately, these things can take time, so I apologies for the delay, but as soon as we hear from them, we will post an update.And finally, our Sky Connect product is something we provide for customers outside of the Sky Broadband network. We do appreciate that this won’t meet the needs of all customers, however at the moment, I’m afraid there isn’t an awful lot we can do. Again, I will passyour commentsonto the relevant team as feedback.Best RegardsSarahHello therwe. I have just joined the forum and am keen to let you know of my excellent experience with Sky service reps.I joined Sky broadband and talk at the end of December having been with talktalk for the past 7/8 years and regularly complained about slow broadband speeds to them.Just 2 days ago, I contacted Sky and told them my speed was only 4mbs and they had said i should get between 9.6 and 15mbs. The technical staff were very supportive but could not get the speed any higher than 5mbs but sent a BT broadband engineer to my home the next day who spent around 1 hour fiddling with my telephone sockets and liaising with Sky and when he left yesterday, the broadband was up to 13.7mbs....unbelievable!! This was achieved on the same telephone line that was operative with Talktalk when I was getting just 1.8 mbs....yes 1.8mbs and they could not do aanything to improve it.Well done Sky and I only wish that I had joined sooner. They even sorted out my Anytime + wireless adaptor.There has been alot of link to illegal websites lately, late into the evening and into the very early hours after midnight regularly with spam, probably the same poster but keeps using different user names giving links to allegedly illegal websites with access to TV programes. I have notified the moderators as soon as I have noticed this, but nothing gets done to deleate these posts until late into the next morning. Can something be done to stop this. Ian.Sarah-W wrote:Hello EveryoneI’d like to introduce myself as the new Community Manager for the Sky Help Forum.I’m here to look after the smooth running of the Forum and make this as welcoming and useful as possible. Any ideas you have around the running of the Forum, how we can make it look / feel better, manage your questions and take your feedback will be most welcome. As you know, the main aim of our community is to encourage likeminded members to help each other and share the knowledge and experiences they have of Sky. That said, where the Sky Knowledge Advisors do have to get involved, we must make sure that we are giving you information that is accurate and where we can’t help, escalating to the correct teams who have the right expertise.I really want to create a Community where new members feel comfortable to post that first time and encouraged to come back. I also want our long time members and regular visitors to continue all the good work they are doing.So, with your help, we’ll build on all the great work that’s been done already and build a Community that is a helpful and fun place to be a member of.Best WishesSarah WrightHi Everyone,I'd like to introduce myself asthe Community Engagement Manager for the Sky Help Forum. My role is to manage engagement on boththe Sky ForumCommunity and oursocial media platforms such as Facebook and Twitter.After leaving school (a very long time ago!) I studied Childcare and Education at college and went on to manage Pre-school Nurseries for many years. After having my second daughter I decided to take some time out to spend with my young family. In January 2007 I decided I wanted a new car and chose to take a part-time job at Sky, 5 years on I'm still here, now full-time and loving every minute of it!! My background in Sky covers TV, Talk and Broadband technical before moving to our Communities and Social Media department in December 2010.As a girl who likes a challenge I was delighted at becoming the Community Engagement Manager and with the help of both yourselves and the Sky team I look forward to developing our community.Hi,Yes, is the quick answer.The cheapest option is to purchase a phone extension from Argos, Maplins, for the length you require. Maplins have a really nice flat cable phone extension which fits under the carpet, and because its flat, you wouldn't know its there.However...You need to think of several things here.Do you have a Sky HD set top box which you intend to use Anytime+ on. If so, then the router needs to be "near" the set top box.The router is best located in the master socket as it comes in to the building. If you plug it in to an extension or a secondary phone socket, it "may" reduce the speed of your broadbandAnother option is to use a network (CAT5) cable from the router to your PC, or even wireless may be an option.Hope this has given you other options, but in the end, yes, your phone line provider can put a extension in for you, whether its Sky, BT, or any other provider.Hope this helpsCheersPeteDownloaded app on Wednesday night onto my Xperia Z, along with payment details. As of Friday afternoon it still doesn't work. Everytime I click on one of channel icons I get a message that says:"Subscription Purchase Information:Purchase is being processed, please try after some time. If after 24h the problem still persists, please contact help desk at "I contacted Sky using this email address and got an auto reply a day later saying it's no longer a valid email address and asking me to send my query to a new address. I did this yesterday and have yet to receive a reply.In the meantime I deleted the app, powered off my phone, turned it on again and downloaded the app again - as suggested on this forum. Still no joy - I get exactly the same message.Please sort this asap. I want to watch the Lions game tomorrow morning and I'm gonna make a complaint if it aint' sorted by then.Hi againKayzeeMKW,It's your external phone line that connects your property to the local exchange that is approx. 4km long.As already said due to yourline attenuation being 55dB (indicating that your external phone line is approx. 4km long)I would have estimated a speed between 3mbps to 3.8mbps on a Adsl broadband connection.The further away you live from your local exchange (ie yourexternal phone line will be longer) the slower your broadband will be.The DLM (exchange equipment) continuously monitors your broadband connection for stability and improvements, it will always try and give you the fastest but stable speed your line can cope with.So eventhough your on a upto 20mbps broadband connection, due to your line attenuation being 55dB (indicating that yourexternal phone line is approx. 4km long)the theoretical max speed would be around 3.8mbps for a ADSL2+ connection.If you need a faster broadband connection then you may need to look for a fibre broadband service such as Sky Fibre if available to your address.Hope that makes sense,CheersHi HELPLESSIN+BUCKS,Welcome to the help forum, I understand your concern and frustration at the home move process and we are working closely with our business partners to streamline this as much as possible.As you've mentioned there's an inactive line at your property that can be remotely activated, what this means is that an Openreach engineer needs to visit the local telephone exchange and test the line that goes to your new home to ensure it's working properly then connect it to the Sky equipment at the exchange which we will have ready and set-up for activation.I'm afraid it's not as simple as pushing a few buttons as it requires work by the engineers. Once the line is active you will receive a SMS message to advise of this on the day of activation.I hope this helps.We have 4 telephone sockets in total that were originally wired into the property. one of these we changed to the master socket (the first one on the line) and we use the last socket on the line for a SkyHD box and telephone (micro filters for the ones being used. The line stats are:ADSL Link DownstreamUpstreamConnection Speed 864kbps 800kbpsLine Attenuation 59.0db 31.5dbNoise Margin 7.2db 8.0dbPoll Interval5 secondsI think these are the same as before. Would removing the extension sockets that aren't being used help? I am hoping we can improve the speeds as we use the internet a lot and especially for the kids.Thanks for the help so far, hopefully we can get some improvement especially as we were originally told we would get 4meg and each time we have been in touch it has become a lower and lower speed we are toldBasically,I'm going to try and keep this short. However, it has now dragged on for some 4 months. I was called by SKY and offered a wonderful broadband and telephone subscription, very easy to switch, and a competitive price. Not cheaper than my old provider, but more efficient.. apparently! How foolish of me to believe them. I mean surely when a conglomerate such as SKY speak, it is truth right??December 21st 2012, I wait patiently for the engineer to switch me, my old provider has disconnected as SKY asked them to do so. I call at 5, 6 & 8pm, as no engineer has arrived. Each rep I spoke to told me he was booked in, and on his way... He didn't arrive despite their promises. I call the next day ( I was promised SKy would call me, of course didn't happen!) to be told, that no engineer was arranged!! But if no engineer was arranged, how come three members of your team, seemed to think he was. Customer rep looks further, oh she says, you cancelled the switch!! 'Huh??' ' why am I calling you four times now to ask where he was?' I took time off work, I stayed at home waiting, and I have no Internetor telephone line... She tells me we will get in touch! Of course, this doesn't happen, I call again 27th December, to be told that the engineer had been cancelled by SKY because BT had denied the number port. However, according to your customer services team, this is bad and I am due compensation at a result. NOt my words, SKY's. OK but still notelephone or Internet, all over the Christmas period, and little ole me has a lot of friends and family overseas, who I am now alienated from!Long story short, I made over 30 phone calls, I was escalated to the 'Switch Squad', whoop whoop I thought, anddid you see those adverts imply it takes a matter of minutes, well mine took over 72,000 Yes in total... that is 50 days! What they did tell me was they made mistakes, thatit was their fault, they lost my old telephone number, they told me to buy dongles and they would refund me, they would also refund me for the mobile calls, (they have offered this but cannot read my scan, so not sure how to get around that one), they told me that they would refund me the wasted time waiting on an engineer that they had cancelled without informing me, they told me they would compensate me for the time I had spent on the phone to them, they told me this would all happen onceI was up and running. We were to wait until then so that they could weigh up all the mistakes and reimburse accordingly.It also clearly states on their own website the following:Complaints relating to transferring your telephone number to SkyIf we have agreed to transfer your telephone number to Sky and we are late in doing so by more than one business day after the date that you were informed that the transfer would take place (or any revised date that you were informed of) you may claim compensation for that delay. Compensation will be calculated on the basis of the daily charge for your line rental service for each day that transfer of your number is delayed. Claiming compensation in this way will not affect any other rights you have. You may make a claim for compensation by contacting us in one of the ways set out in this Code. We will normally deduct any amounts owed to you from your next monthly Sky bill, unless otherwise requested by you.It is now 25th March, and allI have received is a ?10 credit! Nothing like what I was promised.I have sent repeated emails, letters, and now I am writing on here, to prewarn you all to be careful.... I live in hope that they will be good for their word, and can be trusted once more. I am not asking for millions, just a sincere apology and respect, and what I was led to believe was fair. if you are going through any of the above, I wish you well... I also ask, what should I do now? Do I really have to go through the courts, OFFCOM, etc... If I must I will, but surely a lot of effort for the truth?Hi DeclanRandles, Thank you for getting in touch with us about this. I'm sorry to read that you are having some trouble when trying to register your Xbox for Sky Go after already registering another device this month. You are only permitted to add 1 new device to the service in each calendar month so you will now have to wait until the 1st of July to be able to add this I'm afraid. As far as we are concerned, you should not have been able to add 3 devices in one month but if you have done so, you appear to be one of the lucky ones If we can be of any further help please do not hesitate to get in touch. ThanksRecently i am experiencing high ping and lag when playing online gaming over xbox liveMy router is plugged in to the master socketI have a direct connection from router to my xboxI turn my PC off when playing the xboxI only use my phone line for my broadband so i do not have a phone plugged inThe ONLY connection is my xbox yet i am getting regular ping results of over 80Can someone please look in to this and resolve my issue in anyway possibleMy router stats are -System DetailsManufacturerModel NumberFirmware VersionADSL Firmware VersionSagemcomF@ST23045.14.6.1a4NA2pD030n.d23bModemModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCIConnected19996kbps1209kbps038ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server7c:03:4c:96:d8:66151.226.122.113PPPoA255.255.255.2552.127.238.18090.207.238.9790.207.238.99LAN PortMAC AddressIP AddressDHCPIP Subnet Mask7c:03:4c:96:d8:64192.168.0.1On255.255.255.0Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast NameSKY6D864Europe6enableenableAttached DevicesADMIN-PCCabledMany thanksReally hope someone can help. So bloody frustrated!Basically I just got Sky broadband, computer works fine hooked up to the wireless connection as does the Playstation 3 in the house AND my partners iphone 4S.The problem lies when I enter the network password on my iphone.Phone finds the high signal from our wireless network easily.It is definitely entered correctly (all upper-case) but for some reason the phone says it is theINCORRECT PASSWORD.My phone hooks up easily to other wireless connections whereever I go and I have had friends around who are able to log in to our home connection.I have:Tried resetting my network settingsTurning off phone off/onChanged the channel to 11Tried turning off 'Ask to join Networks'Anyone else had this exact problemAnyone who can help or provide advice. Would be much appreciatedMine is still 20 - 50ms, called sky last week about it, was told "I can see somethings wrong but i don't know enough to explain so a tier 3 engineer will be in touch within 72 hours", that was Tuesday.Must admit over the last 3 months or so i found myself recomending people away from sky for xDSL just because of how hit and miss the support has been either by phone or internet (email, forum etc), forgetting the whole half speed issue which appears to still affecting users one could be forgiven for thinking Sky is trying to run before they can walk.Just my 5 cents.Hi - this is my second stab at this problem, I thought it had been sorted but I was wrong.I will start again.I installed a brand new Sky+hd box 30 June 2013 all went well (have done it before) downloaded latest software. The problem is an oversize picture.I have 3 digital TV's the main one a Sony 37" the other two are on the RF output, ALL show the oversize picture so that proves the TV screen format is NOT the problem.The Sky box is normally turned on around 20:00 - 21:00 hrs daily and off at around 23:00 so the off time is approx 20 hours.When turning on the picture displayed is oversize more suited to a 50" screen - the only thing that clears it is to go into setup scart / rf setting change the 16:9 to 4:3 save it change it back to 16:9 save it backup a few times displayed picture now correct size.Hope someone can make sense of all this as it is becoming a painI recently signed up to join Sky (24 June).As I live in an apartment I couldn't do this via the Sky website, so I was eventually called by ABCA Systems, and thankfully I was told that my call was being recorded. I also have Sky order ref0623 S9RX 917 16033PSP and ABCA referral ID20475967 if this is of any use to you.When I came to the Sky website I clicked on an offer of half price TV for 6 months and free unlimited broadband for 12 months. This deal was also confirmed over the phone, and before I agreed to proceed with my order I was given a monthly figure which was significantly reduced for the initial 6/12 month period.Sky have confirmed that I will be receiving 12 months free broadband, but say that because I live in a flat I am not eligable for the half price TV.I have already emailed ABCA, because as I say the call was recorded. I would like this call to be listened to and the deal honoured. I'm not someone who expects something for nothing, but a deal's a deal.I've also come across to Sky from being an O2 broadband customer. It appears that I have signed up for Sky when I would have been offered a better deal if I'd waited.Basically, I'm not happy with how Sky have gone about things. I work in customer services myself so I know that you're only following scripts / procedures (I also know that being nice to customers is extremely difficult!) but if you could get someone to look in to this for me before my first payment is due i'd appreciate it.CheersHi barrowlandThanks for getting back to us.Try the following as if setting it up for the first time please.1.Press standby. Sky box switches to standby.2.Switch off the power supply to the Sky box or remove the plug at the mains power supply.3.Ensure any connected equipment (TV, DVD etc) is switched off/disconnected from the power supply.4.Confirm NO lights on Sky box or connected equipment.5.Locate the RFout-2 connection at the back of the Sky box and connect one end of the co-axial cable.6.Run the co-axial cable to the secondary location ensuring it is a continuous cable run. 7.Connect the co-axial cable to the tvLINK and plug the tvLINK into the TV sets aerial socket.8.Reconnect the Sky box to mains supply or switch the power back on. 9.Switch Sky box power back ON, Standby light displays.10.Reconnect and switch on any other devices that were disconnected. 11.Switch on the TV as normal.12.Wait 2 - 4 minutes after red light displays and then press Sky to switch the Sky box on. The green light displaysI moved this post to this board so that we can offer more assistance, let us know how you get on please.ThanksYou do seem to have had an unfortunate experience! I can only praise the Sky team, and in particular Cheryl with whom I had both email and phone contact, after initially doing the on-line Home Move thing. She kept me appraised at all times of whet was happening, I got texts to my phone on a regular basis, and on the day in question, the engineers were on site 10 minutes before the time given, and had the job done and were gone within the hour, and it involved drilling into solid stone walls (18th century 3 story house), running cables over the roof to the other side of the house, etc.This is the 4th home move I have done with Sky and far and away the best and most professional. It ran smoothly despite my frequent requests for changes to dates, subscriptions and other things.Hi gutted123, Thank you for taking the time to join the Sky Help Forum and welcome to our community. I am sorry to read that you are having these issues when trying to change your telephone number. Due to the process involved, we would first try to ascertain if we can do anything to avoid changing your phone number, such as adding call features, changing your directory listing, perhaps even your marketing preferences. If these steps have been tried and not helped at all, then we would raise a form to go to therelevantdepartment within Sky to start the ball rolling so to speak. It did use to be that a crime reference number was required, but this is no longer the case and has not been so for at least the past 18 months, so I do apologise for you being informed with the wrong information. Can you confirm if you have tried the steps to try and avoid changing your phone number? ThanksGo into the admin on your wireless router. Turn off the WPA/WPA2 etcencryption so your wireless is totall unsecured - no password required open network etc. Go to your Sky box, network settingsand reconnect to your now insecured WiFi. All should work fine. Showcase thumbnails appear.Now go back to your wireless router and turn on the security encryption again, set a password as before and your WiFi is secure again. Go back to Sky network, reconnect AGAIN to your WiFi and enter the password you just set on your router and it should now work.The encryption on WiFi routers is what is confusing the Sky box intermittently. Turningencryption off, connecting Sky again, then turningencryption back on again and again reconnecting Sky seems to clear it all down. This may happen again but it is a fix that worked for me when all else failed.[NOTE: Resetting your wifi router using the reset/restart button or switching it off and on again almost certainly won't work. Doing what I've said above tricks the Sky box into thinking it is a totally new network so all saved setting and nonsense is wiped.]Hey Paul---, Thanks for posting. One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let us know how it goes. Cheers,Dear Sky,Please see below an email you sent to me about my compliant about my SKy TV Service. We are now nearly two weeks after making this compliant and still no reply even though the email states I will receive a reply within 48 hours as highlighted below. I ordered my sky on 11 June 2013 and it is still not installed.When will it get installed?? UPC is looking very good to me at the minute.Believe in better? perhaps you need a new slogan!ky Help Centre<help@skycustomersupport.com>21 Jun (11 days ago)tomeThis is an automatic acknowledgement of receipt of your email. Please do not reply to this email as replies to auto acknowledgements will remain unanswered.Thank you for contactingSkyHelp Centre Ireland.We have received your message and aim to provide you with a personal reply within 48 hours. We value your custom and appreciate your patience whilst we look into your enquiry.If you have any questions about yourSkyaccount, please visit our help centrefor an extensive library of articles.Alternatively please read comments, questions, hints and tips from otherSkycustomers or post your own on ourSkyhelp Forums.Regards,SkyHelp CentreHi TimGalbraith, Can you confirm for me when you say your TV is on a different telephone line, do you mean the connection that goes from your box to your telephone socket? If so then when your services are transferred over to Sky then all you have to do is take the cable going from your box and put it into your telephone line, the one that Sky is providing. Or if you don't want to touch the cabling it doesn't have to be connected to the same line that your Sky talk is on. It can be connected to a different telephone line. I hope this helps but please do let me know if you have any other questions or if I have picked up your question wrong. Thanks,Hi allI can't get the android sky+ app to find my hd box with sky's wireless conector,I can view ondemand & download from the hd box, i just can't controll it from the app,All software up to date , tried all the help guides, reset/planner rebuild, on box, router & adapter, all the posts I've seen endup with a pm from sky, so no where can I find a fix on forum,So is it the wireless adapter / sky box / or router at faultAny idea'sMany thanksSky's 2TB boxSagemcom n routerSky's wireless adapterHi Chris-McP,I can assure you that I have had problems by sending as few as 30 addressees and my account is stopped from sending e-mails. My experience is that because I cannot use Windows Live Mail, I have to read my e-mails through the not so good Sky Yahoo. I have found that when I send an e-mail to circa 80 people, I get a message " your message was not sent. Suspicious activity was detected on your account. To protect your account and those of our users your message was not sent. Please follow the guidelines outlined on our help pages to resume sending mail. We apologise for the inconvenience." Well in essence the guidelines tell you to change your password, but unfortunately you cannot resume sending e-mails for up to 48hrs. It also says you cannot send bulk e-mails to too many people. ! So after waiting 36hours, I find I can send e-mails again, but this time think to myself that I will have to send the e-mail that caused the original problem 3 times to about 30 people. Well I did, and it didn't go and I got the same message! so I was down again for another 36hours. I have communicated on the Chat Live thing and the person pretended there was not a problem, but I have spoken to several Sky people since who admit it is and have escalated it. All I want to know is what is the limit.Thanks for clarifying this, Barry. Perhaps if the emails were more clear (or in Taymar's case, the advisor gave clearer information!), the people wouldn't get their "backs up" about things like this!Doesn't make for good customer relationships!I have been on a full tv package with Sky since the inception of the Premier League (look it up!) and was an early adopter on Sky Broadband and laterly Fibre.However, I was disappointed with the indifference which, as an existing customer, I was treated was to.Had I been a new customer, I'm sure my concerns would have been taken more seriously.As it happens, I am now a new customer......with BT (except for a basic tv package)Despite being a loyal customer with Sky for as long as Fergie has been winning Premier League titles (and despite spending ?850-?1200 a year with Sky!) I get the feeling I will not be missed one iota!Hi, thank you for replying to my query. I have checked my sky and definetly have a green tick beside my broadband option but as soon as i use link for " download mcafee for pc" it takes me to a page that basically says im not a broadband customer. The reason I didn't buy internet security was because i was promised twelve months free internet security. I cant risk going online until i have internet security. I did have a sky advisor going through what i have already done but at the end of it im told to go to mcafee site. This is where i get stuck as there are countless options with no specific help that i can see.Thank you for your time.My Sky on line ID has been Hi Jacked? I never used to use it. however when I came to register it was already in use by another person (Jack Healy) How he got my information is non consequential.I have spent hours on the phone to Sky customer service trying to make me the primary user. It just doesn’t seem possible I have created numerous additional user accounts with the correct info on them. Jack Healy can no longer access my account as password / email address have all been changed but it seems ludicrous that I can’t change the display name to my correct name.Anybody else come across this problem? Surely if circumstances change you should be able to alter account detailsI now have to log in as Jack Healy, “madness”STUCHHi Ian M,I have followed everything on that list and most of it had already been tried. Nothing on it made any difference to my connection. I have checked my speed on the BBC iPlayer site and it came back the same as what the router stats were saying.I have run further tests with the normal and test socket to show you what I am getting currently, both were done wired to rule out any wireless problems:Test SocketSystem Up Time: 0:15:39PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER9117790749700:03:24LANUp270271934708228154000:15:39WLANDown0000000:00:00Broadband LinkDownstreamUpstreamConnection Speed6112 kbps822 kbpsLine Attenuation26.5 dB15.8 dBNoise Margin25.9 dB7.0 dBNormal SocketSystem Up Time: 0:18:35PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER1023401678200:00:50LANUp291472112808151125900:18:35WLANDown0000000:00:00Broadband LinkDownstreamUpstreamConnection Speed4235 kbps791 kbpsLine Attenuation27.0 dB16.0 dBNoise Margin22.9 dB7.1 dBI am not sure which is better as the conenction speed seems higher on the test socket but the noise margin is also higher. According to Sky themselves my line has now not been working properly for 11 days so if we can get it escalated and fixed then that would be great otherwise I am paying for a service I am not recieving.I will copy what i posted on the Blizzard forums here :'When playing the game, every now and again i will experience a freeze where everyone around me (In my raid/party or even the mobs i'm killing) Will freeze mid cast or swing. I can move, but only i can move and i cannot cast or damage or anything like that i can only move around, one of my friends (With a different internet provider) has experienced this with me before(Although he has not had the issue again) as well so i'm loath to believe it could be a problem with my ISP. My realm is Blade's Edge and this is happening maybe once or twice every thirty minutes so as you can imagine it is quite annoying. I assume this is something to do with my Latency as sometimes when checking the speed i am getting my home counter is at around 400Ms and the world counter can be 1000Ms or more. I have noticed this issue has actually started to affect other programmes as well (Now my Skype(And other games E.G Team Fortress 2) has started to cut out due to losing connection whenever the lag occurs in the game).It may be worth mentioning that this has only begun to occur in the last week or so and before then i could play WoW or for that matter any games without issues.So if anyone has any ideas...?Thank you for any help 'I have since then started noticing quite a large amount of lag in other things as mentioned and now WoW and skype just disconnect me fully when i have a spike. Blizzard said to contact my ISP so here i am. If you can please tell me why i am having these lag issues i would be extremely grateful and i am using Fibre optic (I posted in the Broadband gaming forum because there was not a Fibre one.) And my router is the SR101. I am not wired in to the hub either however my Wi-Fi adapter is the Belkin N750.If any more details are neccassary iwill post them as asked just please fix my gaming latency as i play alot and this has really put a stopper in the holidays.Thanks for any help you can give, its much appreciatedHello, I am after some help. I switched over to Sky Broadband in Jan and since then my ping has gone up. At first it was around 40 but since they did some 'fixes' their end it has gone up to 50, download speed was about 15mb/s now gone down to 14mb/s and upload speed was almost 1mb/s now down to 0.6mb/s. I have since called asking them to reverse these changes but they don't know what was actually done as it's not on their computer system so they can't The other issue I am having is random spikes in this latency whilst playing World of Warcraft; this was one of the main reasons I called originally, it is now that bad I am no longer able to raid properly and it is getting me really down. I rely on this, I love raiding it has become a big hobby of mine and I'd much rather spend my evenings raiding then going out or watch TV.I did some tests and like I say as they spike I don't know whether these are of any use to anyone or whether I will need to run a number of these tests for the problem to be found but if anyone can help read them and explain where the problem might be I would be very gratefulTracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]over a maximum of 30 hops: 0 mainw.Home [192.168.0.4] 1 SkyRouter.Home [192.168.0.1] 2 02dda27e.bb.sky.com [2.221.162.126] 3 10.245.159.225 4 ip-84-38-37-96.easynet.co.uk [84.38.37.96] 5 195.50.122.113 6 * ae-1-51.edge5.London1.Level3.net [4.69.139.75] 7 ldn-b5-link.telia.net [213.248.96.37] 8 ldn-bb2-link.telia.net [80.91.249.181] 9 prs-bb2-link.telia.net [80.91.246.177]10 prs-b7-link.telia.net [213.155.134.227]11 * * * Computing statistics for 250 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 mainw.Home [192.168.0.4] 0/ 100 = 0% 1 0ms 0/ 100 = 0% 0/ 100 = 0% SkyRouter.Home [192.168.0.1] 0/ 100 = 0% 2 34ms 0/ 100 = 0% 0/ 100 = 0% 02dda27e.bb.sky.com [2.221.162.126] 1/ 100 = 1% 3 --- 100/ 100 =100% 99/ 100 = 99% 10.245.159.225 0/ 100 = 0% 4 --- 100/ 100 =100% 99/ 100 = 99% ip-84-38-37-96.easynet.co.uk [84.38.37.96] 0/ 100 = 0% 5 40ms 14/ 100 = 14% 13/ 100 = 13% 195.50.122.113 0/ 100 = 0% 6 39ms 1/ 100 = 1% 0/ 100 = 0% ae-1-51.edge5.London1.Level3.net [4.69.139.75] 16/ 100 = 16% 7 43ms 17/ 100 = 17% 0/ 100 = 0% ldn-b5-link.telia.net [213.248.96.37] 51/ 100 = 51% 8 43ms 68/ 100 = 68% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.249.181] 0/ 100 = 0% 9 69ms 68/ 100 = 68% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.246.177] 0/ 100 = 0% 10 46ms 68/ 100 = 68% 0/ 100 = 0% prs-b7-link.telia.net [213.155.134.227]Trace complete.Tracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1] 2 34 ms 36 ms 32 ms 02dda27e.bb.sky.com [2.221.162.126] 3 31 ms 32 ms 32 ms 10.245.159.225 4 46 ms 39 ms 39 ms ip-84-38-37-96.easynet.co.uk [84.38.37.96] 5 39 ms 48 ms 39 ms 195.50.122.113 6 39 ms 72 ms 38 ms ae-1-51.edge5.London1.Level3.net [4.69.139.75] 7 39 ms 66 ms 39 ms ldn-b5-link.telia.net [213.248.96.37] 8 40 ms 40 ms 40 ms ldn-bb2-link.telia.net [80.91.249.181] 9 52 ms 122 ms 54 ms prs-bb2-link.telia.net [80.91.246.177]10 46 ms 45 ms 46 ms prs-b7-link.telia.net [213.155.134.227]11 * * * Request timed out.12 * * * Request timed out.13 * * * Request timed out.14 * * * Request timed out.15 * * * Request timed out.16 * * * Request timed out.17 * * * Request timed out.18 * * * Request timed out.19 * * * Request timed out.20 * * * Request timed out.21 * * * Request timed out.22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29 * * * Request timed out.30 * * * Request timed out.Trace complete.Also if there's any other advice I could have to try to solve these problems it would be a big help. My ping was always below 20 with my last ISP but I did need to cut down on my bills which is why I switched to Sky Broadband Unlimited.There has also been a BT Openreach person sent out to check the phoneline and he said it was fine. I have changed ADSL filters and all wiring in case that was the problem but nothing is fixing this. I also went through Firewall and made sure all the WoW ports were open but again that hasn't helped.I just feel so lost right now on what to do, if I had the money I'd buy out of this contract and go elsewhere but that isn't an option. I regret ever making the switch.I am constantly experincing lag spikes and high latency during online gaming, games i play are League of Legends, counter strike 1.6, fifa 13 etc which all require all good ping i am wondering if anyone can help me?router statisticsPort Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA58637149367520069122392124:56:128451019193510030238991475424:57:35105096290433009149405224:56:03ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin17019 kbps1210 kbps23.0db13.3db7.3db8.6dbsky logMay 29 06:44:56 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=113.170.193.223 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=16104 DF PROTO=TCP SPT=1029 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 06:44:58 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=113.170.193.223 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=16311 DF PROTO=TCP SPT=1029 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:19:22 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=176.73.248.25 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=6435 DF PROTO=TCP SPT=1535 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:19:25 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=176.73.248.25 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=6744 DF PROTO=TCP SPT=1535 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:29:59 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=61.147.70.215 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=107 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 07:57:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.57.232.211 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=117 ID=56169 DF PROTO=TCP SPT=3984 DPT=445 WINDOW=16384 RES=0x00 SYN URGP=0May 29 08:06:27 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=14826 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:06:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=15163 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:06:36 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=15935 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:11:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=123.254.104.218 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 08:39:51 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=27.79.110.39 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=116 ID=16506 DF PROTO=TCP SPT=2289 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:39:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=27.79.110.39 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=116 ID=16626 DF PROTO=TCP SPT=2289 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:13:23 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=95.77.120.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=33960 DF PROTO=TCP SPT=50038 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:13:26 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=95.77.120.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=34391 DF PROTO=TCP SPT=50038 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:21:50 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=200.161.38.55 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=55454 DF PROTO=TCP SPT=3696 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:21:53 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=200.161.38.55 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=55635 DF PROTO=TCP SPT=3696 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:28:37 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=91.236.116.129 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=111 ID=21695 DF PROTO=TCP SPT=61494 DPT=16001 WINDOW=8192 RES=0x00 SYN URGP=0May 29 09:28:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=91.236.116.129 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=111 ID=23081 DF PROTO=TCP SPT=61494 DPT=16001 WINDOW=8192 RES=0x00 SYN URGP=0May 29 09:38:12 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=110.74.169.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=116 ID=989 DF PROTO=TCP SPT=4348 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:46:24 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=87.105.189.86 DST=94.13.131.58 LEN=44 TOS=0x00 PREC=0x00 TTL=39 ID=63997 PROTO=TCP SPT=54406 DPT=3389 WINDOW=2048 RES=0x00 SYN URGP=0May 29 10:06:46 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=203.98.100.123 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=56522 DF PROTO=TCP SPT=3692 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:06:49 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=203.98.100.123 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=56698 DF PROTO=TCP SPT=3692 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:21:06 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=124.74.133.34 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=4935 PROTO=TCP SPT=65510 DPT=5041 WINDOW=1400 RES=0x00 SYN URGP=0May 29 10:31:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=36.73.65.200 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=114 ID=32245 DF PROTO=TCP SPT=2405 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:48:36 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=180.153.224.106 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=33404 PROTO=TCP SPT=45498 DPT=22 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:49:35 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=124.123.236.227 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=51 ID=61603 DF PROTO=TCP SPT=4469 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:03:39 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=196.20.26.1 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=21995 DF PROTO=TCP SPT=3732 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:03:42 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=196.20.26.1 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=22375 DF PROTO=TCP SPT=3732 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:38:21 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.72.152.129 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=115 ID=57189 DF PROTO=TCP SPT=3974 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:38:24 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.72.152.129 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=115 ID=57452 DF PROTO=TCP SPT=3974 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:42:34 kernel: eth0 Link DOWN.May 29 11:42:35 kernel: eth0 Link UP 100 mbps full duplexMay 29 11:45:37 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=125.62.160.2 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=121 ID=1168 DF PROTO=TCP SPT=4255 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:45:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=125.62.160.2 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=121 ID=1557 DF PROTO=TCP SPT=4255 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:38:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=159.226.19.19 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=103 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 12:43:20 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=110.164.59.180 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=118 ID=14180 PROTO=TCP SPT=47523 DPT=3389 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:51:00 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=60.214.233.220 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=106 ID=256 PROTO=TCP SPT=6000 DPT=80 WINDOW=16384 RES=0x00 SYN URGP=0May 29 12:58:13 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.142.175.71 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=44251 DF PROTO=TCP SPT=13504 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:58:22 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.142.175.71 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=48513 DF PROTO=TCP SPT=13504 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:07:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=212.43.32.132 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=11587 DF PROTO=TCP SPT=4940 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:07:10 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=212.43.32.132 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=123 ID=12190 DF PROTO=TCP SPT=4940 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:13:52 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=5.54.59.11 DST=94.13.131.58 LEN=44 TOS=0x00 PREC=0x00 TTL=241 ID=23668 DF PROTO=TCP SPT=54151 DPT=139 WINDOW=512 RES=0x00 SYN URGP=0May 29 13:34:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=109.241.91.98 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=38999 DF PROTO=TCP SPT=4062 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:34:33 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=109.241.91.98 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=39776 DF PROTO=TCP SPT=4062 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:44:02 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=112.101.64.190 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=8080 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:21:09 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=77.8.114.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=58 ID=50959 DF PROTO=TCP SPT=3189 DPT=445 WINDOW=32767 RES=0x00 SYN URGP=0May 29 14:21:12 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=77.8.114.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=58 ID=51166 DF PROTO=TCP SPT=3189 DPT=445 WINDOW=32767 RES=0x00 SYN URGP=0May 29 14:27:55 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=119.62.48.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=235 ID=29354 DF PROTO=TCP SPT=27120 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:54:29 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=121.56.220.112 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=3128 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:59:31 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.166.254.197 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=115 ID=36078 DF PROTO=TCP SPT=4774 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 14:59:34 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.166.254.197 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=115 ID=36296 DF PROTO=TCP SPT=4774 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:05:14 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=88.147.217.201 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=48700 DF PROTO=TCP SPT=4082 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:05:17 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=88.147.217.201 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=49609 DF PROTO=TCP SPT=4082 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:13:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=60.191.170.188 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=117 ID=256 PROTO=TCP SPT=798 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 15:20:27 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=120.72.99.89 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=13400 DF PROTO=TCP SPT=4301 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:42:51 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.95.229.35 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=108 ID=24737 DF PROTO=TCP SPT=4517 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:42:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.95.229.35 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=108 ID=24999 DF PROTO=TCP SPT=4517 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:54:23 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.110.131.147 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=35259 DF PROTO=TCP SPT=3823 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:02:59 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=50.56.101.66 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=117 ID=63664 PROTO=TCP SPT=45811 DPT=8880 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:29:35 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.44.100.173 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=111 ID=2405 DF PROTO=TCP SPT=1661 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:29:38 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.44.100.173 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=111 ID=2576 DF PROTO=TCP SPT=1661 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:08:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=92.240.180.49 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=43421 DF PROTO=TCP SPT=1231 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:08:43 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=92.240.180.49 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=44893 DF PROTO=TCP SPT=1231 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:13:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=122.224.142.155 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=1311 DF PROTO=TCP SPT=1416 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:13:11 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=122.224.142.155 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=1600 DF PROTO=TCP SPT=1416 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:20:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.9.218.144 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=53 ID=23866 DF PROTO=TCP SPT=17314 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:20:43 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.9.218.144 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=53 ID=24769 DF PROTO=TCP SPT=17314 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:38:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.202.111.42 DST=94.13.131.58 LEN=60 TOS=0x00 PREC=0x00 TTL=49 ID=8683 DF PROTO=TCP SPT=2065 DPT=23 WINDOW=5840 RES=0x00 SYN URGP=0May 29 18:46:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=183.110.203.23 DST=94.13.131.58 LEN=60 TOS=0x00 PREC=0x00 TTL=52 ID=48623 DF PROTO=TCP SPT=43035 DPT=25 WINDOW=5840 RES=0x00 SYN URGP=0May 29 18:51:57 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=117.200.146.95 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=58636 DF PROTO=TCP SPT=1479 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 19:13:57 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=121.34.253.171 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=2995 PROTO=TCP SPT=32285 DPT=19573 WINDOW=1400 RES=0x00 SYN URGP=0I was with BT for 6 years, until SKY came along with theirLLU, I found BT good, support again through the forums was good too, you are free to use any compatible router. I believe they have unlimited downloads too now. The exchange you are on has 21cn, so you can get ADSL+2, I would certainly look at their packages. Gaming was good with them.TT LLU (ADSL+2), you have too, I manage my mums phone and broadband with them, they are most complained about ISP, however they getting better and they cheap too, they do manage usages that would deemed to be involved in file sharing, I have had no problems with them, however no problems have occurred to date. Again unlinited usage, however its something you have activate through your account even though you sign upto the package! I did not even have to travel 80 miles round to connect up, the BT home Hub just excepted the change. The LLu is very good, its the company reputation that puts people off. Again gaming is good when we visit!Likely SKY will unbundle at any point too as TT are there, however take no notice of anyone until you see it on Sam knows.Its hard to recommend a particular ISP in your current position, as needs are very individual price and usage, throttling range widely. There are many resellers of both TTLLU and BT1cn, some very good however very expensive.I also notice you haveFTTCcoming soon though this would depend on your local cabinet also being connected, for me this would play a factor in my choice, eitherBTorPlusnet, mainly down to the price of other resellers. TThave investedheavilyin theirLLU, so it appears they are not keenFTTCconnections.Just remember you asked TP is mainly to prevent radiated noise being induced into other pairs on a cable bundle by preventing it being radiated in the first place.If you keep the pair tightly twisted then provided neither wire of the pair has a defect (think HR fault or similar) the magnetic fields generated by the ADSL signals on A&B should mainly cancel out as the signal on each wire is 180 degrees out of phase with the other and the wires are in very close proximity. There are all sorts of things that will affect this - twist/m; gauge; insulator material; bend radius - all the usual transmission line stuff.If you don't remember your basic physics then a conductor in a magnetic field will have a voltage induced in it proportional to the strength of the magnetic field or of the movement of the conductor (Faraday's Law IIRC). So by twisting the pair and putting the signal 180 degrees out of phase (eg A wire at +1, B wire at -1 for a logical 1, A at -1 B at +1 for a logical 0) you minimise the magnetic field generated by the pair and hence the induced voltage in adjacent pairs is reduced. Edit2 - this means the magnetic fields in A and B are 180 degrees out of phase so they cancel in an ideal world.However it has limits and FTTC is pushing hard at those, hence the need for vectoring.For non-locally induced noise (like MF radio) then its advantageous to keep the pair as close together as possible as that will mean the induced noise will be in-phase - or near enough for ADSL. If you move the wires maybe 10cm apart (like photo earlier in thread) that ought to be enough to see MF noise not being common-mode and raising the noise floor more than a properly twisted pair would. Edit - actually doing that then holding both wires in each hand while running Hlog would be interesting, see if you can work out what you think you'd see You asked, its not a trivial subject and I have simplified a lot above - and yes I am aware how much thanksHey guys, I've been responding with another guy in a thread here but thought I should start my own.I am having ping and jitter problems with my Sky ADSL connection at peak times on the BLANDFORD FORUM exchange which is NOT affected by congestion according to your exchange checker.It happens around 3-4 nights a week from around 5pm - 9pm, before and after the peak time it settles back down.Thankfully I start online gaming at around 10.30pm most nights so I'm not spitting my dummy out cause it doesnt really affect me too badly but if I ever want to have a game earlier I cant which is not really acceptable.To reconfirm the info I have already put in the other thread, I run a small I.T business and install/troubleshoot broadband connections for a living so I'm pretty well versed.To bring you up to date on the current situation and things I have tried to 'fix' the issue;To start from the wall itself;1) I have an upgraded master BT phone socket that splits the ADSL / Voice signals at the socket, my router is right next to the socket and cabled to my computer, I have alsotested in the normal and test socket.2) I have both the old D-Link black router and new white Sky Hub (both are equally affected). I have also hardware reset the routers to see if it was a firmware problem.3) The computer the broadband is cabled up to is an i7 3770K @ 4.5ghz, 8gb ddr3 2000mhz,256gb vertex 4 ssd and a geforce gtx670and being an I.T buff its as clean as a whistleReading through some of the other posts,they are always asked for the test results and the router info so thats here;Hi again Kieran I cant see your screenshots lol, the link appears to be corrupt.I can tell you that from 42db Line Attenuation you should get around 8Mb speed - as already mentioned by Nilsatis the most likely reason for the rise in attenuation is due to changing from ADSL1 to ADSL2+ , it always goes up a 2-3db when upgrading to ADSL2+ due to the doubling of frequencies.Iam un-certain about the Firmware, I have a 2504N and its spot on, mind I havent used it for about 2 months so if the firmware is newer than that then I cant say..I know its probably not related, but, have you tested it in the test port of your master socket? , I know you have removed the ringwire but the 2&5 wires can also introduce REIN, your internal wiring may not be BT-Grade internal wiring or even Twisted Pair, and even if it is Twisted Pair its not 100% proof at cancelling noise because the 'twist' in each leg can have slightly different characteristics to the other (especially where wires are bending etc) - I know it's unlikely it will make a difference to your ping but its worth a try I suppose, at least you can say you tried it...I think if you get the same result in the test socket and no other devices are connected and using the web then its likely its your exchange suffering acute congestion.another thing you can try (but again unlikely to help because its looking more like acute congestion) is to Optimize your TCP/IP stack parameters for your connection speed - use TCP Optimizer in my signature below, move the slider to your typical download speed, choose "Modify All Network Adapters" under Network Adapters and at bottom choose 'Optimal' and then apply the settings and reboot.thomasck wrote:Hi , do you mind posting it in here? So somebody else might follow the instructions? I am also facing lag while playing and I have no idea what to do..Did you get any lag problem when playing online games?If you get any high ping ,try to lower your ping rate by using some of the following instructions.1.Don't open any videos,stream and check if there any problem in your router.2.Make sure there's no browser .exe's still running in task manager3.Try to contact your internet service provider and get suitable data plan.4.Use any software like Game Booster5.Move closer to serverI am sure,if you follow the rules,you will get chance to reduce your ping rate.Finally you can check whether it's your ping high or not using------------------------------------------------------------------------------------------ WinMTR statistics Host - % Sent Recv Best Avrg Wrst Last ------------------------------------------------------------------------------------ 192.168.0.1 - 0 226 226 0 0 5 0 ip-89-200-131-115.ov.easynet.net - 31 91 63 1 821 4066 989 89.200.131.173 - 48 73 38 1 487 4066 65 rbx-g2-a9.fr.eu - 66 61 21 58 220 2063 64 rbx-1-6k.fr.eu - 15 124 106 1 767 4013 69 rbx-43-m1.fr.eu - 68 59 19 60 331 4064 61 ip-89-200-131-115.ov.easynet.net - 59 67 28 2 285 3063 61 rbx-2-6k.fr.eu - 47 76 41 2 452 4065 63 ks356679.kimsufi.com - 0 226 226 4 62 181 60 ____________________________________________________________________________________ WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderI Game onWolfenstein: Enemy Territory and use a program called TeamSpeak 3 Client I have had this nearly a week now - I have changed My Mirco Filer rebooted ect ect ect still same and the first link / ip is not even myexchange I should be going to this one firstI nomarly get a Avrage of 40 - 50 ping to the last ip o the list .. Help !!!!!Hi,Posted about this problem a while ago but things haven't got any better. The attenuation seems to suggest the line could support upwards of 5mbps but as you can see it is clearly not able to connect any faster than dial up speeds.Since my last thread I have been round every telephone socket and disconnected the unused extensions entirely and removed the bell wire from all sockets. The SNR increased because of this?!What should I do now? Would an SNR change do anything? I have had it down to 6db before but the speed was still abismally slow. The fastest I have seen it connect in the past 3 months is 480kbps which is unacceptable.ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin381 kbps415 kbps45.0db26.8db12.1db15.9dbHi,We currently have sky in my gf's mum's house, where the account is in her name but we pay for it. We have sky+hd, multiroom, broadband and calls.We are planning on moving out to a rental property on 31st May (tbc, but very likely). This property has a communal sky dish.How do I go about getting the account name changed to mine, including bank details etc, cancelling multi-room (which i think I have to as i think there are only 2 feeds running from the dish to the flat) and sorting out a sky move? I dont really want to have to become a new customer because we said we would pay the sky in our current place for a year and we have only been there for 4 months, so dont really want to pay to have sky in 2 different houses at the same time.Thanks,BrendanHi ThereI was due to have my sky tv installed at my new property yesterday. The engineer turned up on time, but was not able to fit the dish, as he was not sure how to run the cabling and wanted to consult his boss. He told me his boss would be around that day, but was unsure when.The boss however never showed, despite me being in the whole rest of the day, the engineer did respond to a couple of messages but his boss never got in contact with me. What's more i have heard nothing from SKY today to confirm what the next steps for me would be. Have tried calling and there is a 25 minute call queue time, which is not really acceptable in my opinion.Not really happy at the moment and expect an answer sooner rather than later.MarkHey Guys,ive booked a home move in for tv on the 12th but am moving on the 6th - as the new property already has a dish there if i hook my box up to the existing cabling will this work straight away? was on hold for 45 mins getting through to move department and cant afford to spend that long again with all the packing i have left my phone/BB wont be active until the 16th which is fine but the tv as i understand is uninterrupted - just wondering if ill have to do anymore than plug it in and if so will i need to call the move team to change to a self install instead of waiting on the engineer?kind regardsCheaney85Trying to take the same service - Broadband and Talk - to my new home.I rent my current property and the landlord is now selling it.I have no choice but to move.The new property has an 'inactive line', just as at my current property when I signed up to Sky.However, I need to book an engineer to activate the line...this has not needed to be done by any other providers or tenants in the new property and the owner cannot understand why this has to be done.This is a major inconvenience as I cannot take time off work at the moment to sit in and wait for an engineer to activate the line.I do not even need the phone line, as I have never used that part of my package at my current property - it was the only way I could get broadband.The disdain and lack of interest from the Home Move "customer service" agent was appalling.He could not help me unless I booked an engineer, that was all he could do, if I wanted to cancel he would transfer me through to that team....he did...and all they could do was to advise that as "I" would be breaking my contract I would be charged ?70.I advised that I could not pay that and have been over the moon with my Sky service and customer service experience up until now, that is, until I have had to contact you.I have contacted a Sky agent on your website through live chat - to be told again, to contact the Home Move team as no home move has been booked yet??!!So, here I am, about to move in 11 days and no further forward.Aside from the fact that 11 days after for fibre broadband (Sky botched the install and then quoted another 10-14 days before they could get an engineer out to me so I opted to cancel), it seems even your feedback forms don't work!I was sent an email link about a call I had on the 15th but each time I try to complete it I get a 404 error with the following link displayed in the address bar:I was trying to post the following feedback with the form:Whilst Susanna was perfectly polite, your company as a whole is a shambles and she wasn't able to get me what I need (i.e. for your company to release the connection to my new property). For the record, this is my saga to date....I was due to have fibre optic broadband installed on the 7th of May:10:00 - M J Quinn (third party contractor from Wolverhampton) turned up. He says Sky have given me the number for the previous occupants and that points to a cabinet which is miles away. He's called sky them and they're trying to sort it out. He'll call me later when he's ready.12:30 - I phoned the engineer back He says he's still waiting for the cabinet to be sorted out Apparently we've been given the wrong routing details The number we've got is for a cabinet in King Edwards Road He suggested I try and phone sky to speed things along?!12:32 - Phoned sky Ridiculously long time on hold to get connected (estimated under 20mins) Took 20mins to get through only to be told the engineer has put the call back to Sky so we have to reschedule.Phoned again on the 9th of May to cancel the order as I'd been told the earliest Sky could install would be around the 20th. I was told I'd get a full refund and the order would be cancelled.I then had multiple calls with BT / Sky over the following week. BT say that Sky still have something on the line so they can't continue with my order. Every couple of days I ring Sky up and am told the same thing; that he order wasn't cleared down properly, that is has now been done and that they'll call me back in 24-48 hours to confirm (I've always asked them to leave a message if I don't answer). Sometimes I get a missed call and no answer phone message sometimes I get nothing at all.I phoned on Friday 17th to confirm that it had been cancelled and was told the fibre installation order was still pending, that they'd cancel it now and I'd get a phone call on Sunday to confirm.I phoned today (20/05/2013) and was told they'd tried to call a couple of times on Sunday (I had no missed calls and no answer phone message). Apparently it's now with the fibre broadband team and they'll have it cancelled in the next 24-48 hrs.I'm at my wits end with this. I've spent at least an hour every 2 days re-explaining this story to your customer service reps only to be told the same thing again and again.HOW DIFFICULT CAN IT BE TO CANCEL AN ORDER YOU BOTCHED?!I will be going out of my way to steer friends, family and colleagues away from your company and as a fairly technical user, I have a lot of sway with those people.Bitterly disappointed...I'm still left with no internet almost 2 weeks after the original installation date and am still unable to progress an order with another company(BT) because Sky has their hooks in the line or the fibre or something along those lines!This is utterly ridiculous...Hi Steedman28 and baker+1,I can understand both your frustrations if your Sky Broadband Package has been increased without your knowledge of you going over your usage limit.You will find the policy is if you have went over the usage allowance twice within a 6 month period then the systems will automatically upgrade your broadband package as this would indicate you are on the wrong package.Steedman28 I am sorry your laptop was stolen but you may find that you could have went over your limit previous to this and your package has just been amended.If you are on Sky Broadband Lite then you can set up a in your MySky account to keep you posted however, this is not available for the other broadband packages.There is quite a few factors that can affect your usage such as:Another thing to check is in case anyone else if using your broadband wirelessly without you realising as you may find you need to change your security password if you have previously allowed someone access.I hope this has helped clarify both your usage issues and let me know if you are unsure of anything and you may also find this helpful.CheersThey are mad - one thing after another. . . . . .Go to HELP & SUPPORT in teh top tabs (next to MY SKY and your user name) - Click in there are there should be a list of issues . . .. well there is for me. Hopefully you have just the one.Dont know WHY SHY consultants couldnt have told you this first up!?AdamVicN wrote:I'm in the process of placing an order with Sky and have had a few teething problems. Every time I speak to someone I then get a text saying something along the lines of: "your help request MHR-###### has been created. To keep up to date with your request go to and view MHR-######" But when I go to this link it just takes me to the normal account log-in screen and there is no link at all that I can find that will take me to a 'help requests' section, and it fails to find anything when I do a search for it.Has anyone else managed to view their elusive help requests? Or do they not actually exist?They are mad - one thing after another. . . . . .Go to HELP & SUPPORT in teh top tabs (next to MY SKY and your user name) - Click in there are there should be a list of issues . . .. well there is for me. Hopefully you have just the one.Dont know WHY SHY consultants couldnt have told you this first up!?AdamVicN wrote:I'm in the process of placing an order with Sky and have had a few teething problems. Every time I speak to someone I then get a text saying something along the lines of: "your help request MHR-###### has been created. To keep up to date with your request go to and view MHR-######" But when I go to this link it just takes me to the normal account log-in screen and there is no link at all that I can find that will take me to a 'help requests' section, and it fails to find anything when I do a search for it.Has anyone else managed to view their elusive help requests? Or do they not actually exist?I'm on Sky Broadband Unlimited, my download speed varies between 8mbps and 11mbps, with an upload of between 0.7mbps and 1.1mbps.I'm finding Minecraft is very laggy when connected to my VPS minecraft server on the internet, yet others players don't have the same problem (they say it's really slick), so I know the problem isn't with the server.This is when my home connection is otherwise working fine and not in use by anyone else, I've tried wired and wireless and have rebooted my router too.The minecraft server I connect to, has 100mbps internet bandwidth, a traceroute reveals it is 10 hops away fom me with a ping time of 40ms.My PC is in good health (no viruses/spyware) and it works fine playing minecraft on a dedicated server I have here on my home network, so I believe the problem is going to be with my broadband connection, hence why I want to try the gaming profile.I'm aware of the effects of switching to the gaming profile, from other posts on here from Sky staff, and am happy to switch over? Can a member of Sky staff arrange this for me via the forum (I'll PM my details to Sky Staff if required).Thanks for that bigtdevon, I think I understand what has happened now. The offer including the ?100 voucher is an online exclusive order so has to be placed through the website in order to be eligible for the voucher. As the order was placed over the phone with an advisor the ?100 voucher isn't available however in your case a ?25 voucher was. I understand this has caused a lot of inconvenience to you and I would like to apologise for this. However we are not able to send the ?100 voucher now. I understand you may not be happy with this but I hope you can understand our position on the matter. If you need any further help please get back in touch through the Forum. Cheers,Hi denmark1, Thanks for your post and welcome to the Forum! When you spoke to the contact centre the reason you would have been asked those questions is to protect your account information. The last thing we want is for someone to call in pretending to be you with some of your details and then making changes to your account which you may not want or have authorized. Once those security questions have been answered an advisor will be able to access your account and cancel the engineer visit as you requested. Hope this helps and Enjoy the Easter weekend.Hi McKindog I can help you sort this out.but first, can I suggest you change the Nintendo to use WPA2 instead, because WEP is extremely insecure and can be hacked in seconds/minutes - hackers look for Open or WEP secured wireless networks, WPA with a unique password with a mixture of numbers, letters (upper and lower case) is much more secure and should always be used.anyway, to get connected using WEP on the laptop you need to get Windows to 'forget this network' as it has your old settings on it...right-click on the wifi icon in the system tray next to your clock and choose "Open Network & Shating Centre" - in the window that appears click on "Manage Wireless Networks", then in the next window click once on the Network you were using with WPA2 previously and thenclick the REMOVE option , this will delete it! - now close that window and click on the wifi icon in tray so that the small window appears which shows available wireless networks, if your network is not listed then refresh the window by clicking the two little arrows in the top right of the window... now double click on your network, enter the password and thats it! shortly after a window may appear asking if its a Home or Public network...choose home.See screenshots belowAgain I must stress that using WEP security is extremely un-secure and you invite hackers to crack your network, if its a Nintendo Wii your using I can verify that it does indeed support WPA and WPA2hope this helpsHi Zippy12, Congratulations on your new upgrade of phone, I do hope you are enjoying this. I would like to be able to get your Sky service back up and running on your new Galaxy S4 as soon as possible. To help further can you let me know if you have contacted your provider that you pay each month for the Sky Sports TV app? Also have you asked them to cancel the subscription on your phone to allow you to add this to the other one? If you have not you will need to do this and let us know how you get on. CheersEssentially had a long string of issues with the broadband service from Sky, complaints escalated to manager level, line engineer visits, almost daily calls to customer solutions and broadband services, etc.Yet, the line is still impossible to have a stable session of gaming on. (Apart from a 3 day period where a non-standard profile was used on the line.) Spikes of 1100+ms delay, complete loss of upstream packets (yet downstream is unaffected), line drops 1-2 times a day.So, what do I do now? I've waited for Fibre for over a year, as that was the most reliable solution, however my patience is null at this point.I've even tried complaining to BT.Oh and a list of tests ran recently:- Multiple line profiles attempted.- Line stablization program attempted.- Multiple routers tested.- Tested with spare ADSL filters.- Wireless / Wired.- Multiple devices tested.- Line engineer visit.Since the last few attempted fixes, noise on the phone line has re-surfaced which had been initially solved by the Line Engineer visit.Latest line status: (Downstream / Upstream)Speed: 5302kbps / 797kbpsLine Attenuation: 47.0db / 30.0dbNoise Margin: 6.1db / 15.9dbDownstream varies from -3 to 9.Upstream consistently around 15-16. (Dropped to 7 on the temporarily stable line profile.)Thanks for getting back to me on this!At present I have smtp settings as follows:port 465, SSL required.address: smtp.tools.sky.comno SPAMy server requires authentication. Use same settings as incoming mail.When sending with these settings I just get the LOGON window again and again. Then when I cancel it the message says some errors occurred during sending but nothing more specific.Other ports I have tried are 25, and 587, and 2525 with and without the SSL.Nothing works ever....the only variation is the message I get.Thank you!Thanks for getting back to me on this!At present I have smtp settings as follows:port 465, SSL required.address: smtp.tools.sky.comno SPAMy server requires authentication. Use same settings as incoming mail.When sending with these settings I just get the LOGON window again and again. Then when I cancel it the message says some errors occurred during sending but nothing more specific.Other ports I have tried are 25, and 587, and 2525 with and without the SSL.Nothing works ever....the only variation is the message I get.Thank you!Hi All, Are there folks still trying to get their hands on the wireless connector? All you need to do is go toand register your interest by clicking the button and signing into your Sky account. We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service. We have a full FAQ on this offer Some terms and conditions you should be aware of… * Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box: i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand. ii If it starts 4E30, unfortunately your box isn't compatible.Hi All, Are there folks still trying to get their hands on the wireless connector? All you need to do is go toand register your interest by clicking the button and signing into your Sky account. We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service. We have a full FAQ on this offer Some terms and conditions you should be aware of… * Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box: i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand. ii If it starts 4E30, unfortunately your box isn't compatible.Hi, and thanks for the quick reply.That was what I was thinking, I'm just getting confused as the packages are different to when I first joined. I have a HD package which is something you don't get now. So in theory if I take off sky sports I should be left with EE+ and the HD package, meaning I get F1. My dad got rid of sports a while back and still has F1.When it first came out F1 was free if you had the HD package, even without sports. But seeing as that isn't a package you can get now how does that affect those of us who do have it?Hope that makes sense!!GavThis is a tale of my Fibre install woes:I'm running broadband unlimited but it has a pathetic speed of 0.5Mb due to distance from the exchange.I've done all the tests, etc but thats the best they can do.I noticed Fibre available when surfing for alternatives in May so I book an install for 21st June.My wife takes and unpaid day off and waits in. We've received our fibre router in the post (which is idential to our current broadband one, even the same model no) as well as 2 text messages confirming the install date.The day arrives and no engineer turns up. A call to the helpdesk just advises us that someone will call back (this was a Friday). I wrote a complaint via the Sky website and got a confirmation email that it had been received.On Monday we got a call on the voicemail from Sky asking us to call back. I called back in the evening (another 20 minutes in the queue) to get through and find out the Fibre department was closed. After a bit of complaining the guy said hed call back in the morning (Tuesday) and put me through to the right department saving me 20 minutes on hold again and a hefty mobile bill too. Did he call? Of course not. Fuming with anger I drove home in my lunch hour and called them. Another 20 minutes on hold etc and I find out the install was cancelled (at their end but no one told me) and the cabinet in my area was full. I would have to call back in a few weeks. I complained about the ?50 charge already and he said they'd waive that. At this point I gave up and went back to work.That eveining I wrote another complaint and got yet another confrimation stating they'd get in touch within 72 hours.At this point I decided to also write an email to stephenvanrooyen who was listed as the Deputy Managing Director of Marketing on my install letter. I got an email back later that eveining that reads:Hello,Thanks for your email.I??ve asked one of my team to look into your query for me. They'll be in touch with you very soon.Kind regards,Stephen van RooyenManaging Director, Sales & MarketingIts now 6 days since my first complaint and 48 hours since my last direct complaint to Stephen above. I have not had a courtesy call or an email saying they are looking into it or anything. I really have little belief that I will even get a response.SO the question is: Does anyone have a person I can contact that can get things sorted?OR if anyone from Virgin or BT etc is out there; please please please supply postcode area RG22 4** and I'll happily sign up!HiIts+a+Joke,Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.Sky FTTC (Fibre to the Cabinet) fibre broadband uses Openreach's Fibre infrastructure in your exchange area.Have a look here to see if it is available to your address:The instructions on the link above will also tell you what exchange you are connected to, and what steet cabinet number you are connected to as well (if applicable)However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,CheersHi all,Thanks for your postings.With mixed blessings, I can report 'progress'. ( I say that as I thought we had a resolution in March, to be let down by the promised action not being taken.. which incidently was due to a technical issue).I have had a phone call and since confirmed in writing by email that:"I can confirm I've cleared the outstanding balance .... I can confirm your account is now cancelled and no further monies are due." Yippe, I'm free ! (Hopefully)This was sorted today efficiently and sympathetically by a lady in the 'Executive Support Team.' Finally, founda, ' can do ' employee !Please Sky, do not take any comfort in this (hopeful) resolution. The whole process has been a nightmare. There is no continuity in communications .. every contact is with a different person who does not have access to previous communications. The complaints procedure is a complete farce. Nobody will acknowledge you are actuallymaking a complaint. I think the code of Practice was written by Hans Christian Anderson.My original question was, 'How do you escalate a complaint ?' It is noted that none of the Sky contributers on here attempted to answer or to my comment ' Does Sky actually have a complaints department ?My advice to readers posing the same question. Ask for your complaint to be escalated to the Executive Support Team. It will be a struggle but once there you just might justfind a sympathetic ear. They seem to have access to all account and communication records, and can do things that other employees for technical, security, data protection and 'computer says no' problems don't seem to be able to do. Best of all, you get a single point of contact with a name, phone and email !Apart fromthis office .. the Sky complaints procedures are not fit for purpose, and should be overhauled .. ( not that I care anymore ... bye bye ! ) Hmmmm Talk Talk or BT ?hi alli am moving to a new build property very shortly. i have already arranged the home move through sky and i have been given 2 seperate dates. the first date is 5/3/13 for the tv engineer to reconect my hd box so no issue with that one. the second date is for an engineer to visit on 16/3/13 for the phone line. i am unsure as to why i need an egineer for for the phone line. i was also told that on this date my telephone and broadband will be active, can someone please tell me if that is true and if not how long after this date it will be active as i dont really want to pay for a service that i am not going to be able to recieve.thanks in advancerichHello, i was just wondering how long it would take to get my speed up, i know it says 10 days, and it has went up to roughly 7 meg sync now, but my line is capable of at least twice that, I am just used to being on a sync of upto around 14/15 meg with BE there i could get 15 but it would not be stable so it would re-sync sometimes to around 14.So what I am really asking is it going to get MUCH better in 2 days or so as i cannot stand these painfully slow speed hehe.My stats for anyone thats interested, but i know what my line is capable of i have been a very happy customer of BE for many yearsAs I just posted in another thread, acually there has been a very clear pattern right back to the beginning of SkyGo, and inded further back to the time of SkyPlayer. And it has nothing to do with licence rights. I can't imagine who dreamed that up as a reason, or why.The pattern is:For shows broadcast on Monday-Friday evenings EXCLUDING Bank Holday Mondays, the show appears on SkyGo either during the broadcast (sometimes) or witin an hour or so afterwards (usually). HOWEVER, of the three locations of: the 'latest added' strip at the top of the channel page, the 'latest added' strip at the top of the channel type sub-page (like Sky1 Drama, for example), and the series page, there us usually quite a difference between when it appears, with the order apparently at random. So e.g. a new episode of a Sky 1 Drama sereis may appear in the latest added strip at the top of the Sky 1 Drama page while the episode is 40 minutes into its broadcast, the latest added stripat the top of the Sky 1 page half an hour after the broadcast, and in the series page an hour after that. I just flip between those locations whle waiting.For Sundays and bank holiday Mondays, Sky appear to have no staff in to add shows broadcast on those days to SkyGo. The staff on the Monday add the Sunday programmes, though not until after the Mondayprogrammes, and often don't actually catch up with all the Sunday ones until Tuesday. And if there's a bank holiday Monday, it gets even worse. They don't even start adding the Sunday and Bank Holiday Monday programmes until the Tuesday, and even then only as and when between uploading that Tuesday's programmes, so many of the Sunday and bank holiday Monday programmes aren't added until the Wednesday.This has ben consistent every single Sunday and bank holday Monday, so I'm surprised you Sky staffers dont know this.Therefore, for example:A Sunday show like Hawaii Five-0, on weeks with no bank holiday Monday, never appears on SkyGo until late on Monday at the earliest, and often not until Tuesday evening. When there's a Bank Holdiay Monday, the Sunday episode will never appear before Tuesday evening, and often not till Wednesday.A Monday show like Game Of Thrones, when it is not a Bank Holdiay Monday, will usually appear that evening on SkyGo, an hour or so after the brodcast, and sometmes even before the end of the broadcast, although it may well appear on ONE out of the latest added Sky Atlantic page strip, the latest added SkyAtlantic Drama page strip and the Game Of Thrones series page quite awhile before the others. But when there's a Bank Holiday Monday, it will NEVER appear on the Monday evening, may someimes appear quite late on the Tuesday evening, and will most often not appear unti the Wednesday when they'd finally cleared the backlog of adding all the sunday and bank holiday progrmmes while still doing that day's programmes.So you Sky staffers here should know to expect posts wondering where Monday episodes have got to after Bank Holiday Mondays, and explain accordingly.Or better, you should poke Sky into actually paying time-and-a-half to get the SkyGo updater staff to work normally on Sundays and Bank Holiday Mondays. Frankly, people expect TV-type entertainment to work over weekends and bank holidays, not 'go dark' on them. And it's not as if it would make even a faintly noticeable dent in Sky's profit margin.Good Evening xyzTurner, A massive welcome to the Sky Help Forum and thanks for making your first post. Unfortunately yourwon't take affect until the changes are made in 31 days time as at the moment it will still show your existing Sky package. I have complete faith that the agent has put in place the correct changes on your account however I appreciate you wanting to double check this. If you wish to chat to an agent usingto confirm this then you can. Let me know how you get on or if you have any other questions. Regards,Logged a complaint last week online on the 11th June following a wasted effort of trying to upgrade with sky the week before.In short previous discount on TV\BBand & Telephone ended on 6th June. Not making best use of TV Sub (Dont have movies or sports), but wanted Fibre Broadband instead of bband unlimited as wanted better connection (online gaming etc).. So I thought had negotiated an resonable discount for taking on fibre and keep same package. The upgrade to Fibre being more important to me than keeping sky tv..Retentions OP had problems putting it through the system so said had put everything in place, would complete it next day and call me back next day..You know where this is going. No call back received, left it to the 11th chase up, to be told I cant have fibre on my line - even though BT are fine to install..I said fine, let me give notice to leave sky tv since no longer wish to keep the deal -- fibre being a dealbreaker to me!.. No Fibre, No stay in my eyes.I was then told because the deal involved a reduction in charges - that I was now tied back in for 12 months.,,So they give me a discount on something they cannot provide (that was crucial to the deal on my part!), but now claim that I am still tied in for broadband..The retention agent couldnt escalate the complaint on from there as 'nothing they could do'.Filed the complaint online- got the standard will reply back in 24hours, but no response yet...Any suggestions???they go were they think they will make the most money.could be though the exchange was small fibre was easier to deploy, or that the internet without fibre was so bad that they could quite safely say that they get a good number of people signing upafter all if you are paying ?7.50 for 15-20 meg, and you not a gamer or heavy downloader they paying 20 meg for something you are not really going to get any benefit from would mean most people won't sign up.There so many factors that they use to work out where they get the best return on their money fromHi MxBobby, Thank you for coming to the Sky Help Forum for tech support. I see that caesarome has been trying to help. Thanks caesarome. Don't want to be the bearer of bad news however we are unable to give you any assistance on this as we only support Sky issued equipment. I don't use this kind of router so I couldn't even give you my personal advice on it. My suggestion would be to look out for someone like caesarome from within the community that has experience with this. I hope to get the help you need.Hi Colin.P+James, Sorry the link that I send gives you gives different options on how to use your email account however, if you are wanting to delete a folder then you just need to right click on the folder in question and then select delete folder which you will then be presented with a pop up asking if you are sure you want to delete this and you would then select “OK”. As for deleting bulk mail you will click on the box at the left hand side of the message until a tick appears and then when you selected the amount you want to delete so all the ticks are showing on the emails and then hit the trash bin at the top named “Delete”. I hope this has helped and please keep me posted on how you get on.It used to be open, then randomly went to moderate. I once resetted my router and this solved the issue. Now when I try to reset, it does nothing.I am using sky 20mb unlimmited on a netgear dg834gt provided by sky, the white router.Downloads at at around 1600 to 1700 kb a second.my pc, ps3 and xbox are all connected to a switch, which is then connected to the router, which is connected to the master socket, all wired.I keep reading about port forwarding and dmz but i'm unsure what to do about this.thanks.I have the router below and getting a very high connection speed (19999 upto 23999) - yes, for a change someone not moaning about the slowness!My problem though, is the router keeps resetting to the higher range which results in lots of connections dropped, 19999 + 7db is perfect and very reliable, my question is, is it possible to stop the router trying to conect at higher speeds? so bascially fix it at 19999?Manufacturer = SagemcomModel Number = F@ST2504nFirmware Version = 6.14.6a4N_UNIADSL Firmware Version = A2pD038m.d24hthanksCan anyone from sky help, or anyone else give me ideasI woke up sat morning to an orange light on my router, rebooted and came back on fine, but at a speed of about 4 and half meg, now i usually get 6mb which i have got for last 3 yrs.After ringing sky and going through all usual checks etc and finally getting to tier 2 i basically got told there is nothing that can do as my line is listed as up to 5mb and cannot support more, i know this isnt true andThis is really annoying as i know i have got much higher with no problems at allIve just checked my stats and they are as followsdownstream 4796 kbpsupstream 796 kbpsline attenuation 41 dbsnr 14 db now i now skys target snr is 7db,which i got at my 6mb speed and i am getting double that as shown above, is there any way i can get sky to put my speed back to its higher speed??any help would be appreciated as its really bugging me and sky seem unwilling to help me at all?Andy-F21 wrote:Hi Dave+Wings, I'll find out what's happened to your post If you're referring to the post that has the link to Twitter, you'll find this .If we were advised of anything from Yahoo! then we would update customers of this. However as it stands we've not been given this information from Yahoo! directly so can't comment.If this isn't the post you mean, let me know when you posted the one you're looking for and I'll try and find it.Thanks,Thanks, it was the initial one that was moved. However no indication in this forum is made, either by message or otherwise.However - it is not a general discussion item - it is totally relevant to email.The solution suggested by ceasarome doesn't work for many, because the Mail options link gives a blank page. This problem comes up in loads of threads, lots of people are suffering and nobody seems able to fix it without having to mess about with Java. Totally unacceptable! The old SKY system was great and Yahoo has made a complete a*se out of it. Don't touch anything to do with Yahoo. They have messed up with SOOOOO many of their ventures and are a walking disaster area. Why Sky ever got involved with them is a complete mystery.If I create an account with Google, can I redirect all my SKY mail to them and use their settings to deal with spam before it is forwarded to me?Hi, yet another Chris. I was amused to see Jaqui's request for no jargon in the replies, then the replies had what to me was jargon.Fortunately I've not had this 'captcha' problem - I've not been asked for it anyway - which is just as well, because I haven't a ******* clue what 'captcha' means.My Spam seems to have reduced a lot now, though initially after the change over I was swamped with the rubbish, but Yahoo! still misreads as Spam some legitimate e-mails, which wasn't happening before, and so I have to check my Spam folder daily now. I access my e-mails with an ageing Mac and it annoys me that Yahoo! doesn't support my main browser (Opera) but offers options for my OS that don't support my OS - the only option they offer that is supported is Safari, which I also have, yet they list Firefox and Google Chrome as supporting OSX 10.4, 10.5, and 10.6 which isn't true as they only work with an Intel processor. This counts out 10.4, and most users of 10.5 (10.5 will work on a later Mac with Intel but most later Mac users will have upgraded to a later OSX). I like to have the flexibility of two separate browsers, which was fine with the old Sky mail, but now, according to Sky/Yahoo! only one can be used.I suppose that it's to be expected that a company that names itself after a cowboy's yell will turn out to be a cowboy outfit with all these annoying adverts all over the place, but what was wrong with the old set up?....if it ain't broke etc. etc.The solution suggested by ceasarome doesn't work for many, because the Mail options link gives a blank page. This problem comes up in loads of threads, lots of people are suffering and nobody seems able to fix it without having to mess about with Java. Totally unacceptable! The old SKY system was great and Yahoo has made a complete a*se out of it. Don't touch anything to do with Yahoo. They have messed up with SOOOOO many of their ventures and are a walking disaster area. Why Sky ever got involved with them is a complete mystery.If I create an account with Google, can I redirect all my SKY mail to them and use their settings to deal with spam before it is forwarded to me?I too have a desire Z and it is a desire s with a keyboard. So it will work on Desire Z(only problem on Android Market it names it Android vision instead)So I guess Android market has to get it right before Sky can do this unless it allows Htc VisionI have been a customer for may years. I have a Gallaxy tablet and a phone that wont work with sky go. Sky is not looking after its custmer who have android. We pay as much as Ipad users so should treated equal.Android is nearly selling as many as apple,Hopefully when cupcake arrives you will release for tablet with cupcake.Best RegardsMaryHaving read all the gripes listed below about the non capatability of Sky Go with the HTZ Desire Z, AKA HTC visiion on Android Market, I am appealing to SKY to sort this anomily out ASAP.There is no reason at all why the app will not work on the keyboard version of the Desire and as lots of people have already commented on, it's just an oversight on somebodies part. I take it that HTC had to pay a heap of cash to SKY for the privalidge of being amongst the first manufacturers to have this excellent app which will revolutionise the mobile phone scenario. HTC and Samsung will undoubtably use the SKY Go possibility as a sales ploy and to gain advantage over their rivals. In this fast-changing world we live in, any advantage is very short lived, so PULL YOUR FINGER OUT SKY and Android Market.Hi Cdon716,Thanks for the post, we’re sorry to hear you are having problems getting connectivity with your mobile device. In this case as you are using a Sky+connector to provide the set top box with wireless networking, please do post your MAC address (long number on the connector starting with 182). Along with that please provide the router make/model and iOS/Android version.Please go through the troubleshooting guide which has a lot of things to check that might be causing the problem. That thread is here: If you’re still having problems after checking the above, please do post details on the Permanent Connectivity Thread - and we’ll work with you to solve those problems.Thanks,Sky+App TeamJRT1991 wrote: But remember now, if you want to continue to use Sky Go before we bring it to the HTC One, ensure you check you have a compatible device.I not only checked, I went out and bought a compatible device specifically for use with Sky Go (Nexus 4) - and then look what happened. Until you abandon the ludicrous "development per device" policy this fiasco will be repeated as soon as HTC (or any other company) issues a bug-fix for their new phone without giving you a beta several weeks before issue . In the real world that just is not going to happen. When the time comes HTC will be focussing on getting fixes out to their customers with as little delay as possible. I doubt they will be worrying too much about getting advance copies of their software out to companies whose whole philosphy would appear to have pretty much the opposite effect!Hi everyone,I wanted to pick some brains as I'm not sure what to do.Having been a very loyal customer of Sky for over 10 yrs, I called last week to see what offers were available to me and was told that if I moved my line rental and BT Anytime to Sky for the same price, I could get my unlimited broadband for ?7.50 p.m (saving me ?5), plus he would throw in the new hub and give me a discount on my tv Entertainment package.Liking what I was being offered I took this up and today my new 'hub' arrived, although it isn't a hub, it looks like a mini Sky box and is made by Sagem. Now the reason I was excited about getting the hub was down to currently having my old Netgear router sited in my kitchen, because if the router was in the front room (these rooms are next to one another), I can't get a connection upstairs in my bedroom (which is right above the kitchen) or in my garden shack. The only downside to this, is if I want my desktop PC or Sky box (for Anytime) connected, I have to move the Netgear back into the front room and plug the Ethernet cables back in.I have no idea what this new Sagem router is like, so I would welcome any suggestions on whether to keep the Sagem or ask for the hub - as I was promised it?Thank you in advance,LisaAs I type your stats have not been approved as yet! Indeed it could be the DLM-SKY DLM when you start or whenever!Normally begins within 72 hours.Sets a new profile based on the data anywhere between 1-6am.Will last anywhere from a few days to 10 or more.(28 days on my line)Checks the line 24/7, collates data twice per day.Continues to verify and accumulate data.If the line is not stable, then profile optimisation is requested.DLM now uses 3dB/6dB/7dB target downstream SNRs. Upstream target SNR remains unchanged.It would appear DLM will fine-tune impulse noise protection higher when first attempting a lower SNR.If it's stable, then it'll lift the noise protection which will raise sync speed without change in SNRs.SVBN customers (SKY LLU Lite Unlimited): Sky can't set lower than 7dB target SNRs. Only DLM can do this, its automatic!Will run again when it sniffs a change!Non-SVBN customers (Connect BT based line): SNRs are chosen from a drop-down menu. If DLM has set a profile with lower SNRs (3dB or 6dB), then Sky do have the option to choose them manually from the drop-down menu. However, if 7dB if chosen again, then the 3dB and 6dB disappear from the drop-down.On 12th June, a Sky agent called me offering to wipe ?200 from the debt owed and would accept a payment of ?26 to restore my services. I said that I wa unable to make the payment at that time but would be in a position to do so today (21st June). We then arranged a convenient time for him to call me back (1pm today) to take my payment and switch my services back on.It is now nearly 4.30pm and guess what? No call back!!The exact same thing happened a few weeks ago!Now clearly it seems that Sky no longer require my custom and would be happy for me to switch all of my services over to BT.I had an online chat with another of your agents this afternoon who promised to arrange an urgent call back after I threatened to defect to BT with a deadline of 5pm today.I still haven't received a call!!!!!!Sky - please call me back as promised, take my payment, switch my services back as promised or BT here I come!!Good morning Susanmel,I know it's not an ideal situation with emails appearing on your screen as I can only imagine this being very irritating, however there is no direct from our side that will allow you to stop this.There are tools out there that will prevent you from seeing these adverts, however it's not something that we can advise on unfortunately.If you have any further queries then get back to us and we'll do our best to helpThanks,How on earth can sky justify not having control over something they have setup, how ludicrous is that? I don't pay sky my hard earned cash so I can have great ads sitting in the middle of my screen when I go into my inboxmessage 1Hi ,I'm sorry to hear about the issues you are having, in order for us to be able to investigate this further, can you send me the following information:message 2Hi Jaci,Thanks for sending us on these details. After further investigation it is evident that we unfortunately don't have the permissions to apply this offer to your account as this is handled by a specific team.On the document sent out to you, there will be a telephone number which you would need to call to be taken through to the designated team and have this actioned.Sorry I could not be of more assistance.message 3Hi Jaci,Unfortunately I do not have access to your MySky, this is only accessible via a username and password which you would have set up. Have you tried doing this via your ? Is there a number you can call?message 4Hi Jaci,Was there a number you could ring instead? This is an offer we don't have access to.I bought a sky+ hd box to replace my standard multiroom box how do i upgrade it to sky+ so it pauses etc. I rang sky to tell them we replaced box with sky+ hd box and they linked the card to the box. it has 2 feeds going into the box but wont pause keeps telling me to contact broacaster to upgrade it to sky+ which we already have on another box in the house ...i cant do a new install as there is no phone line going to the multiroom box anymore as we moved it for decorating and mislaid it. please help as really dont wanna ring up again.Sorry that you feel this way Stevie1965, I can see from you other post here that you are looking for your Sky Sport's app for iPad to be reset. Can you tell me why you need this reset? Have you had this on another iPad which would stop you from accessing from another iPad? We work through all request's for help but the community do help aswell as ourselves, there is alot of very helpful user's out there and we work through all post's made. Let me know so I can assist you further with this. Thanks,Sorry that you feel this way Stevie1965, I can see from you other post here that you are looking for your Sky Sport's app for iPad to be reset. Can you tell me why you need this reset? Have you had this on another iPad which would stop you from accessing from another iPad? We work through all request's for help but the community do help aswell as ourselves, there is alot of very helpful user's out there and we work through all post's made. Let me know so I can assist you further with this. Thanks,Hi Snadge+100,Thanks for coming back to us. We can confirm you do have a compatible set top box. You can find the setting people are referring to under the parental settings by following this process:Using the STB remote: Press Services Navigate in the top menu to Parental settings Enter your pin number Navigate to the submenu labelled Sharing or Connect (depends on software version) The setting is “Share What’s on this box” and it should be set to “On” If this is not set to On, please set it to On, then press the Green button to save the setting.However we think the powerline adapters or router are a more likely cause. Please could you join the permanent connectivity thread and post details of your network setup for us including the make and model of the router and powerline adapters, and we will pick up the investigation there. Also, if you have any way to temporarily remove the powerline connectors and try a different method (e.g. long ethernet cable) we’d be interested in the results of that experiment. Best wishes and thanks for your help,Sky+App TeamHi valerie20008,There are a few different way to set Sky as your home page depending on the browser you are using, such as:If you are using Internet Explorer, there is a drop down menu next to the Home icon that gives you the option to change your home page.If you are using Firefox, you can change this within the Options menu under the General tab.In Google Chrome, you can change the home page in the Settings menu.Also you can use the disk that came with your Sky router to add this option again.If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.Hi imber, It's great to see you have brought your query to the Forum albeit under frustrating circumstances After reading over your post it does seem like you have been going round in circles so hopefully I can help get this resolved! Can you tell me if the same issue occurs when you try using the on another browser? It would also be worth searching your laptop to see if Microsoft Silverlight is already installed as this could be what is causing the issue. I look forward to hearing from you. Thanks,Hi Helen + Mclean & Kat631I'm the Billing Manager at Sky for Telephony, in order for us to investigate your complaint we will need to access your account, please can you contact one of the forum staff and pass your details on, once done I will have this investigated for you.The number concerned appears to be a Helpline gateway operated by a 3rd party company that provides a service of connecting you to company helplines/customer service departments.To help us please can you advise us of the following1) Could anyone else in the household have made the calls?2) Have you or someone in the household (or Neighbour etc.) called a Helpline for any company on the dates concerned (not necessarily Hotmail)3) Have you been called by any company helplines/customer service department on those datesIn the UK Premium Rate numbers are regulated by an organisation calledPhonepay Plus, if you believe you have been charged for a Premium Rate number in error then the process to follow is noted below, unfortunately you will have to do this direct with phonepay plus as they won??t accept complaints from ourselves on your behalf. At Sky we merely pass on the charges that are submitted by these providers against your telephone number, we do not operate these services ourselves.1 Complain about a premium rate numberIf you experience problems with a premium rate number, text or subscription service, such as being overcharged, you should complain to the company who runs the service or your phone network. If they fail to resolve your complaint quickly or you??re unable to find out who runs the service you can complain to PhonepayPlus. We regulate premium rate services in the UK and can offer you free advice or investigate the problem on your behalf.Why complain about a premium rate serviceYou may want to complain about a premium rate service for one of the following reasons:Who to complain to about a premium rate serviceIf you have a complaint about a premium rate service you should complain to:If you don??t recognise the number you want to complain about, you can enter the number into to check if we have the name and contact details for the company running the service.How to complain to PhonepayPlusYou can complain to PhonepayPlus by:I had a similar experience, but I ordered Sky Unlimted online.Ireceived a letter asking for my MAC code, I got it from VM (I am switching from their ADSL service) yet the order tracker on My Sky wouldn't let me enter it. I sent the code via the support side of the site and got an e-mail the other day saying that the MAC has been logged on Sky's systems.I hope there wouldn't be any trouble as I had to fight to get the MAC from VM anyway (3 faults in 5 months, terrible service throughout& a cost increase was only just enough to allow me to break contract apparently) and if VM even try to wriggle out of that and try chargng me a break fee then I wouldn't be terribly happy.Hey bryan.chalmers,Great to see a new name here on the Sky Help Forum . I have moved your post so I can further assist you with this and get further information from you about your email.Can you tell me is this a Sky.com email address? When you say you try to use this and it won't work are you getting any error message's? Are you trying to log in or send an email? Can you tell me more about what is happening? Once I have further information about this I will be able to assist further with this. I look forward to hearing from you.Thanks,Thanks for clarifying this, Barry. Perhaps if the emails were more clear (or in Taymar's case, the advisor gave clearer information!), the people wouldn't get their "backs up" about things like this!Doesn't make for good customer relationships!I have been on a full tv package with Sky since the inception of the Premier League (look it up!) and was an early adopter on Sky Broadband and laterly Fibre.However, I was disappointed with the indifference which, as an existing customer, I was treated was to.Had I been a new customer, I'm sure my concerns would have been taken more seriously.As it happens, I am now a new customer......with BT (except for a basic tv package)Despite being a loyal customer with Sky for as long as Fergie has been winning Premier League titles (and despite spending ?850-?1200 a year with Sky!) I get the feeling I will not be missed one iota!Hi titch63,Thank you for your post and welcome to the Sky Help Forum. How did the move go?I want to help you get all of your services installed at your new home as soon as possible however I must remind you that your services are not for commercial use. This should have been explained to you as part of the terms and conditions (Key Facts) which would have been posted to you also when you first signed up for the services. Have you been advised of this page at all on our website?Here you can arrange to have your services changed over and your address details updated.I look forward to hearing from you.Hi Malcom, I did receive a response but not a satisfactory one, as usual! bue what else can customers expect from SKY? This is the reply I received and you can also see my answer to that unacceptable "response"The xxxx are because they are my personal details!-------------------------------------------------------------------------------------------------Are you kidding me???? I have to wait another 28 days???? I have already waited two months!!! I was told they were dispatched on the 2nd of March and to wait 28 days from that date. Now you are telling me I have to wait another 28? Come on! Let's be professional and get serious here.As I posted earlier if i dont receive the ?50 voucher by Friday 29.04.11 I will be going straight to OFCOM and the advertising standards authority....Also, I can see your reply is simply a "copy paste" that you will probably have as a signature. Come on, I am not the only one having this problem, there are loads of customers with the same issue so please dont add insult to the injury by saying " I wish to reassure you that this unfortunate episode is not an accurate reflection of the normally high standard of efficiency we seek to provide to our customers" because it's BS!To reiterate, I will be contacting OFCOM and the advertising standards authority if I dont receive the voucher by Friday 29.04.11. My patience has run out.Not a happy customer,XX XxxxxAcc number: xxxxxxxxxx--- On Fri, 22/4/11, Sky Help Centre <help@skycustomersupport.com> wrote:From: Sky Help Centre <help@skycustomersupport.com>Subject: Not Received Vouchers (KMM8340420IXXXXXXXX)To: xxxxxxx@xxxxxxx.co.ukDate: Friday, 22 April, 2011, 19:57Dear xx xxxxx xxxxxxCustomer Account Number:xxxxxxxxThank you for your email about M&S vouchersI??m sorry for the inconvenience caused in receiving your much awaited vouchers and let me apologise for the delay I have issued your 50.00 (GBP) vouchers to you and they should reach within the next 28 days.I'd like to thank for your participation in this promotion and for your continued support to Sky. I wish to reassure you that this unfortunate episode is not an accurate reflection of the normally high standard of efficiency we seek to provide to our customers.I hope the above information about vouchers is satisfactory and you enjoy spending once youreceive themI hope this helps with your enquiry.Kind regardsPromad ManviSky Help CentreOriginal Message Follows: ------------------------Enquiry Type:I have not received my vouchersDescription:Don't you think this is a bit of a joke? For a company this big to mess up so many customers? I also joined sky over 2 months ago and I am still waiting for the ?50 vouchers from M&S. After numerous calls, I have been told they were dispatched on the 2nd of March. If my maths are right, that's over 45 days!!!! And guess what? They are not here! I will be filling this form and if I don't receive a satisfactory answer I will be going straight to the Advertising Standards Authority and/or OFCOM as this is simply false advertising. Not a happy customer!I have contacted the advertising standards agency already because I have done everything possible and still have not received a satisfactory response.I phoned the customer services team and nothing.I filled the form with my contact details in this forum and was told that I had to wait another 45 days (which is a joke already). I emailed back asking for a specific date and my email was ignoredI think SKY should 1) change the advertising for that offer because they are simply lying to us! Some customers have waited over 7 months. COME ON!!!Having done everything possible as advised by SKY, there was no other option than to contact ASA I will keep you all updated of what happens next. My patience run out a long time ago.Not a happy customerPLEASE SEND EMAIL TO [REMOVED] ALSO SO I CAN ACCEPT ALREADY DID THIS TWICE I HAVE PAID MY PAYMENT TOO AS YOU WILL NOTICE STILL NO VOUCHERS SENT? PLEASE EMAIL ME AS SOON AS POSSIBLE THIS IS MY EMAIL ADDRESS PHONED TWICE GOT TOLD SENT EMAIL TO ACCEPT BUT I DID NOT GET EMAIL MUST BE WRONG ITS [REMOVED] I CANT ACCEPT IF YOUR NOT SENDING OUT PROPER EMAIL ADDRESSS MY FRIEND INTRODUCED ME TO SKY PROMISED 75 VOUCHERS TO US BOTH BUT NOTHING PLEASE CHECK MY ACCOUNT MY ACCOUNT NUMBER IS [REMOVED] PLEASE CALL [REMOVED] THANKSI keep (more or less continuously now) getting an alert, the "FYI - we need to update your service. Please give us some info at skyviewinghelp.com." I have tried nearly daily for over a week, and everytime the website tells me that it is experiencing technichal difficulties and to try again later. I am not the sky account holder - my box is a multiroom one. This alert with reappear within minutes, if not seconds, and is making watching anything totally impossible, and immensely frustrating.Please help?Well done for persevering, eternal+optomist.I'm surprised if Sky cannot see the importance of providing good customer service to departing customers. They sell multiple products/services these days, not only under the Sky brand but "Now TV" aswell, so being able to welcome former customers back is increasingly important to their business.I wonder how many future sales opportunities are subsequently lost, because of poor experiences whilst cancelling/switching/downgrading?In my opinion, Sky need to place more emphasis on respecting customers' wishes at the point of cancellation/downgrading/switching; and ensure, of course, that any overpayments are returned to customers without delay!HiI dont know if anyone else has had the same thing but I have recieved an email telling me that my ESPN subscription will be ending at the end of July and no longer appear on my bill - I rang up to cancel ESPN a year ago! I definitely haven't had it since because I get the "call to subscribe" screen - I cancelled it when Rangers got booted out of the SPL as being a Celtic supporter the Old Firm games were what we originally had it for!There are messages all over this site saying don't bother ringing us unless you want to stay on hold for hours at 5p a minute but I have been waiting for 45 minutes for someone to come on the live chat!!! If money has been falsely taken from me for the last year then this needs adressing quickly!This time last year I had 2 xbox's in my house both connected to my sky router wirelessly. The xbox's were the older models, the white ones with a removable hard drive. I decided to 'upgrade' them around Nov/Dec with the new slim modelwith the built in hard drive (250gb if it helps to know) last year and since then the Nat type on both has changed from open to moderate.I have had the same router from sky since I decided to get my internet from them about 3 years ago. It is a Netgear router and the firmware currently says V2.02.44.Is my router and its firmware ok?Are my xbox's too 'updated' for my router?I have been trying for what feels like forever to sort this problem but nothing works. I have opened all the ports on windows firewall that advise online states to do, but still no change. The UPnP is open.Any ideas?And if possible, an idiots guide would be great! Thanks.Problem statement:I will be traveling for 3 months, I will be changing home when i come back, i still need sky service when i COME BACK in my NEW HOME and am trying to find out the best way to save cost on my side, I have been with Sky for more than 12 months now.Questions:1- Can i suspend the contract at no cost? If there is cost how much is that?2- Can i cancel the contract at no cost? If yes, is it going to cost me when i need to get back the service after my return? If yes, how much:3-Can i maintain the contract and cutdown on costs so that it will be better than canceling, bcoz i need d service when i come back3-Help me assess the options thinking that you need me to save money.Thank you.Just for the avoidance of any doubt, you don't use the password that you use to login to this forum when setting up wifi on computers & devices.When setting up the wifi connection on your iPad2, you need to use the wireless network password for your Sky Hub or Sky Router. It's usually printed on a sticker on the back or bottom of the Sky Hub or Sky Router (it may also be printed on a small card included with the Sky Hub or Sky Router documentation).If you've already tried that and it doesn't work, then post again with more details (including any error messages that you see) and I (or someone else) will try to help you some more.tps have then opened up an investigation based on what you have said only but what you fail to notice is that sky will hand them a copy of your registration wether it be a recorded call or online form and when they see you opted into marketing and that sky where right to call you what happens then, you take a case up against tps saying your on sky's side makes no sense you clearly have not got one ounce of sense as to wether you opted in or out of marketing one minute your 100% sure that you ticked the box then when i said you tick to opt in you all of a sudden then changed it to you left boxes unchecked <REMOVED>MikeD26: I may have said 'ticked' when I meant 'unticked' or vice-versa but the whole point I was making was that I had opted not to receive marketing calls. That is the whole point here.now come on if you mean something you type it i mean spelling mistakes sure it can happen but leaving out the important part is no mistake.Break it down so you understand-"ticked" or "unticked" leaving out the the "un".Are you seriously saying that the huge numbers of people complaining are ALL in the wrong? <REMOVED>I would not consider 8 pages to be a huge amount, and i cant say they are all wrong but i can say alot probably dont understand the marketing preferences kinda like you lot.if sky offered me a job i probably would take it to specially if it was doing this.Just for your information, the TPS have agreed that Sky were in the wrong & have opened up a case to investigate further. Something that Sky have since confirmed to me. Am I still in the wrong?based on information that you gave them only <REMOVED> and see if you still get as far as the investigation. this seems to be where you are failing alot lily understanding the comcept that everything you seem to say is based on <REMOVED> or lack of knowledge on what you have done for marketing to take place.il put them in order to make it easy for you.1- 1st you ticked the boxes then it was unticked and 100% sure you opted out of marketing2- apparently understood how tps actually operates and when showin how they operate still indenial that its the truth.3- everything you have said in 1 post conflicted the words of the previous post you wrote, except in 1 case where they were both in the same post.4- you claim to have more knowledge than me on how the system works yet im the 1 telling you exactly how it works and each time you call me wrong i then prove you wrong with your own methods ie. tps - you say every company must call them to see if you are registered before marketing calls take place -FALSE= as showin on the tps site itself that if you opt into marketing then you yourself override everything the tps helps with meaning they can not help because you made the choice.i hope this helps you in some way - please if any of it is difficult to understand please let me know <REMOVED>THANK YOU AND GOODNIGHTHello everyone - I need some advice here as I am being driven to insanity by all the different things I am being told by Sky operators.Put simply, I am in contract for my TV (1xHD box and 1xNormal box). I am moving abroad soon and I want to cancel my account and pay off my early termination charges in a lump sum. I have been told twice that I am not allowed to cancel my account until the end of my contract, and musgt continue to pay for services on a monthly basis until that date. At first I found this exetremly odd I have sonce found this link which seems to completely contradict this information, as well as set out the charges I can expect for cancelling my account early.Now I am not one to cause a fuss, and if there is something in my contract which states that I can not cancel my account and the signal to the address until the end of the contract, then fair enough. However, I have been told off the liove chat advisers that they have never heard of someone being advised that an account cannot be cancelled because someone is in contract, just that the perons needs to pay for the contract.I sent an e mail and got a reply telling me that I have to wait for the contract to expire. When I asked them about the link above I didn't get a reply. Has anyone else been having any similar issues, or am I in the wrong on this one?Hi JohnThe emails do appear in the out-box. If I send it in Outlook it appears in my Outlook sent folder but not in my webmail.sent folder and if I send in Webmail it appears in the sent folder but not in Outlook. I appreciate some this aspect is the POP/Imap/incompatibility with gmail issue reported widely on the forum but I'm not questioning the synching of the mails, Just the fact that the mails aren't being received. I have confirmed with the would-be recipients that they haven't, as yet, received my emails.Hi JohnThe emails do appear in the out-box. If I send it in Outlook it appears in my Outlook sent folder but not in my webmail.sent folder and if I send in Webmail it appears in the sent folder but not in Outlook. I appreciate some this aspect is the POP/Imap/incompatibility with gmail issue reported widely on the forum but I'm not questioning the synching of the mails, Just the fact that the mails aren't being received. I have confirmed with the would-be recipients that they haven't, as yet, received my emails.Two weeks ago I had a problem with my home computer internet connection. Sky help desk sorted it out by reconfiguring my routeras a temporary measure until my new hub arrives. However I am now unable to connect my Kindle to my Amazon account all i get is a message saying "the device is unable to connect to your local network, check with your ISP" When I did so the advice given was make sure your password is in capital letters! I suspect the changes that the Sky help desk made to my router is to blame. Can anyone suggest a course of action?With regard to the fan, no, it shouldn't be running all the time. In fact, I never heard the fan at all on my DRX890. If the installer didn't update the box, it's likely to be running an old version of the software, which had a fault causing the fan to run 24x7. It doesn't happen with the latest software, so you may want to force an update. To do this, switch the box off at the mains, then press and hold the backup button on the top of the box while switching on again. Keep the backup button pressed until all 4 LEDs on the front panel light up, then follow the on screen instructions.Hi.Furthermore, to expand on Craig1971Mason, the licence is to licence you to receive and display a radio signal at your place of residence. Everyone in the UK who watches or records TV as it is broadcast needs to be covered by a TV licence. This includes TV on computers, mobile phones, DVD/video recorders and other devices.The Government sets the level of the licence fee. In January 2007 the licence fee was agreed for a six-year period with the amount being approved each year by Parliament. More recently the Government decided to freeze the licence fee at its 2010 level of ?145.50 until the end of the current BBC Charter period in 2016.There use to be a time when you needed a licence to listen to the radio but I havent heard of thatlicence for a long long time.CheersPete.I really want to change our home telephone number as soon as possible. Despite beiong registered with th TPS for years, every day I get nuisance calls - market research, double glazing, wall insulation, debt agencies, etc.I am off work sick and have mental illness and the stress of these horrible calls is making me seriously ill.I will pay to get the number changed if necessary but can't find anything on sky website to do this and I'm not at all good at talking to anyone on the phone as I get easily distracted.PLEASE HELPHiSky is in a real mess developing Sky Go. Despite winning prestigious awards, the development path is just not meeting user expectations. What features would you like Sky Go to have included?A few rules!One feature or idea per post, to keep it easy to read and respond.No Apple/Google fighting or comparing, both are great systems.No rudeness to Sky, we want them to see our user ideas not our frustrations!Will Sky respond? Will it change anything? Will Sky changer their development approach to something more agile and responsive? I don't know but worth a shot helping compile the list!Hi kendow,For the cost of your Entertainment Extra+ package you will get the HD/3D content of your Entertainment package included for your ?31.50. You would no longer need to pay for the HD pack. The only time you would need to pay for additional channels is if you had Premium channels (Sky Sports or Sky Movies), you would need to pay for the HD pack to see those channels in HD but is would only cost ?5.25 rather then ?10.50If you are an existing HD subscriber and want to keep the Sky Sports F1? channel you cannot make any changes to your package. We have changed the alignment of this channel and it is only available to Sky Sports customers, unless you are an existing HD pack customer.Thanks,08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!MAY I ASK WHAT EXACTLY DO YOU MEAN BY I DO NOT LIVE IN A COUNTRY WHERE DATA PROTECTION APPLIES?You have stated that you live in the south of Ireland, I have been talking about the UK data protection act therefore you live in a country where it does not apply. Believe it or not I was actually using it as a mitigating factor for you, after all why should you know the data protection laws of a country you do not live in. Of course there does not appear to be any mitigating circumstances for your online persona (sadly)INCORRECT IF YOU HAD OF READ MY POST CLEAR ENOUGH I SAID I WORK FOR A PROVIDER DOWN SOUTH MY COMPANY IS OUTSOURCED AND WE ARE BASED IN BELFAST, NORTHERN IRELAND AND YES IT IS U.K. AND YES WE DO STILL HAVE DATA PROTECTION GUIDELINES TO FOLLOW EVEN THOUGH PROVIDER IS DOWN SOUTH DATA PROTECTION IS STILL A MUST DO FOR ALL COMPANYS IN IRELAND SO IT DOES EXIST. THERES SOME KNOWLEDGE FOR YOUR DISSERTATION.what makes you a doctor a sheet of paper on computer science? (laughable)Actually a 383 page, 68000 word dissertation that took 3 years to research. Thanks for asking!WOW! AS WITH EVERYTHING IN THESE COUNTRIES CLASSING PEOPLE A DOCTORS WHEN CLEARLY THEY ARE NOT YOU SEE I CONSIDER A DOCTOR TO A PERSON OF GREATNESS SOMEONE WHO HELPS PEOPLE OR CONTRABUTES TO OUR WORLD AND OUR WAY OF LIKE I.E. A ACTUAL HOSPITAL AND GP DOCTOR, DENTIST, SCIENTIST NOT COMPUTER SCIENTIST NOW THOSE PROFESSIONALS DESERVE THE TITLE DOCTOR AND IM SORRY FOR SAYING A SHEET OF PAPER WHEN IT WAS ACTUALLY 383 SHEETS OF PAPER AND 3 YEARS WASTED.as for your saying on data protection why dont you try me on the subject then smithy I do not know why you would feel your more knowledgeable on the subject have you seen anything I have written to be incorrect?To be honest there is only so much of your aggressive rambling that I could cope with so I haven't read everything that you have said to other posters. I think you will find that I never stated that you said anything that is incorrect I was in fact pointing out that the points I made were perfectly correct despite your protestations. I actaully do not think that your arguements are particularly well constructed, I quoted Sky's own data protection guidelines you seem to think that putting SIMPLES after someting makes it a fact.NO I SAY SIMPLES BECAUSE IT REALLY IS A SIMPLE GUIDELINE CONSTRUED BY ALL PROVIDERSTo be honest there is only so much of your aggressive rambling that I could cope with<<<<<<< IF YOU TEASE A TIGER YOU GET BIT.IN OTHER WORDS IF PEOPLE BE AGGRESSIVE THEN EXPECT IT TO BE RETURNED BUT UNFORTUNATELY THE 1'S THEY ARE DOING IT TO IS WANTING TO KEEP THEIR JOB SO THEY OBVIOUSLY CANT DEFEND THEMSELVES NOW CAN THEY.in your theory or your password when you call sky when you call them they still ask for dpa when they call you they must ask for dpa in case you phone has been lost stolen or not the account holder this was all provided to you when you signed up check your terms and condition and review sky's policy before you wish to change them before you accept them on your registration THAT MY FRIEND IS STATING THE OBVIOUS CLEARLY!Nobody is complaining about having to prove their identity, what we are stating is that the current way Sky does it leaves vunerable people open to exploitation by fraudsters. We are simply asking why Sky does not only ask for a random part of the password as this will prove their identity whilst still being secure.FUNNY BECAUSE I WAS ON VIRGIN MEDIA WEBSITE TODAY ABOUT SIGNING UP AND GUESS WHAT IT SAYS ON THEIR APPLICATION FORM PLEASE ENTER A TELEPHONE PASSWORD YOU WILL NEED THIS FOR WHEN ON THE TELEPHONE WITH VIRGIN WOW IT DID NOT SAY DONT WORRY YOU WILL ONLY BE ASKED FOR A FEW DIGITS FROM THIS.SKY are following their own procedures which where given to everyone on their application so that they would agree or not take the service if they disagree to change a whole policy over a few members would be ridiculous and unethical again why agree to the policy to then disagree and try to change it?First up a terms and conditions do not override legal obligations so it does not matter what they say, Sky still have rules they have to ad hear to. Such as making sure that the information held is up-to-date (opt in or out of marketing for example) and that personal data is held securely. We are simply stating that the way they are operating could be made more secure.AH YOU SEE BUT THE TERMS AND CONDITIONS STATE TO YOU THE LEGAL OBLIGATIONS WHEN TAKING OUT THEIR SERVICE NO ONE SAID IT OVER RIDES ANY LEGISLATION AUTHORITY S POLICY'S IT SIMPLY ADHERES TO THEM AND ASK ALL CUSTOMERS TO READ AND ENSURE YOU UNDERSTAND THEM BEFORE COMMITTING YOURSELF TO THEIR SERVICE.I THINK THAT SUMS IT UP!.Hi John-BMy response to EdsMH comment was to save him (and others) a wasted e-mail to Mr Darroch as you can see yourself from the reply given on the topic about the Yahoo mail being so slow.No point in writing to the CEO, he will only push it down to lower level of management if his response was anything to go by!As you have seen from my other comments on other issues, I am very disillusioned with the whole debacle caused by the migration from an effective, efficient e-mail service from Googleto Yahoo which is proving (from the huge volume on this forum), to be an unreliable, far inferior replacement which is draggingly, tediously, slow.Fortunately, I am not relying on Yahoo for any business, legal or any other important matters. God help the people who are affected.The issues I first tried to get sorted, were the absolute outrage of starting to receive e-mails from myself,on my spam page, "helping" me to <REMOVED>, when I am obviously not in need of this. I still get the odd one, although thankfully they seem to have diminished.I also was involvedin the Mailer-Deamon issue of bounce back e-mails (this was to a government department where I do voluntary editing work). This issue seems to have highlighted that e-mails weren't necessarily being sent or received without any warning and as far as I am aware has not yet been resolved although it's been going on since 24th June.I would like to know why no one from senior management has had the courtesy to come onto this forum to explain what is the burning issue (which has been asked continually on the forum by loyal customers).I am not a shareholder so can't attend theAGM - wish I was, but I look forward to hearing about it! Maybe Mr Darroch will be called upon for an explanation, I certainly hope so.Nothing personal to you John, just disillusioned with Sky having been a customer for TV, line rental, calls, broadbandetc.I am actively looking at alternative media, and have opened a Gmail account in the meantime.Moderated: Removed inappropriate language.Same for me. Be* (Sky) customer in the South East. Bad enough that Sky provide such an awful service but to take over our ISP and then bork the services we use, including one of their own?First off, i want a refund for everything that i've missed this past week and am still missing. I'm not paying over ?30 a month for a service that doesn't work. Secondly, i've turned off auto renew and will not be using this service again. Thirdly, i will be switching my ISP, as the thought of my beloved Be* connection being ruined by the incompetence of Sky is too much.I expect a Sky representative to email me with details of how to get a refund immediately. I hope everyone joins me in spreading the word about this service failure on all of Skys social network pages. Hopefully we can prevent anyone else from wasting their money on this abomination.culley16 wrote:I haven't tried using Sky Go earlier in the week, but the live streaming has been absolutely appalling this evening.I have been trying to stream a cricket match this evening, with buffering at least every 10 minutes. The error message 'Your connection to Sky Go has been lost. Please check your internet connection and try again.[c:110]' has also appeared a couple of times (I am currently 'watching' this message instead of the cricket...)I have been trying to stream through the website using Google Chrome on Windows 7. I have tried the 'troubleshooting' tips and signed out and in again, as well as restarting my computer, and there has been no improvement.I have also checked the broadband speed and it is consistently at 13Mbps. Our broadband provider is Orange. I tried restarting the router and that did not help; I have had no internet problems on any other devices.Considering that we pay more for Sky Go 'Extra', this is quite frankly abysmal service.I feel your pain, well my dad does at least.He loves wildlife documentaries, so I rang him up to tell him there was a good one on Lions on Nat Geo Wild. Unfortunately he's unable to watch it, as even on the lowest quality it buffers every few seconds. He did a speed test and was getting 10Mbs speed, and was having no trouble watching vids on You Tube or Catch Up TV.It's getting ridiculous now, he told me that during the day it runs fine but come evening Sky Go grinds to a halt. For such a rich company I expect them to have decent servers in place to deal with heavy usuage but clearly the customer comes last.They WILL penalize you for living where you live, not your fault at all but they see it that they should slow your speeds down because you download more than 7gb in one day, so if you want to install a game, feel free to do so, but you won't be able to play it with 70,000 ping!And if you want to ring and ask why they're throttling you, they will DENY everything, "it's BT's fault!" it isn't, bt wholesale provide internet for 95% of the country. sky throttles you. and they will not EVER stop throttling you. and you WILL pay 60 pounds a month for tv and internet you can't use do to speeds. and you can't stop the contract, at all.Sorry guys, just remember it's not skys fault!They offer no upgraded services or unlimited options at all, and they will make you pay to cancel the over priced throttled misadvertised "internet"My 3g on my phone is 10x faster.Okay so i play xbox live and a few weeks ago i fell out with someone on there who can issue a Dristibuted Denial of service attack (DDoS) on people. and he got my IP through xbox live and he and he anounced to people i was playing with he was going to kick me offline, and what do you know, I couldnt connect to the internet for 30 mins. and since then i have not played with him or his friends but I having connection problems everytime he appeers to come online. so i know he is still issuing these attacks on me as one of our mutual friends told me.So to get to the point. I NEED! a new IP i have tried to get a new one by phoning support up and they wont help at all, i have also tried to reboot my rooter countless times and even left it off for about 30 hours and still got the same ip (the one that he has got note of)so please if anyone could let me know how to do this please tell me,If i cannot get a new IP i will be switching to an ISP that doesnt do STATIC IP's there not good!Ok,well Im moving house on Monday the 5th November.3 weeks ago I tried to do this online with Sky - an error essage came up, thats ok i thought, ill do it in a few days time. So went back online, tried again, put all my details in - to be met by same error message, somehing along the lines of please try again later.SO I phone SKY - 10 days have gone by, by this point because im busy working and packing my flat. They cant find my new flat number and will not help until my flat is formaly registered. I phone my letting agent, to phone my landlord, to ask him to register the flat. 2 days later nothing. I phone AND email royal mail asking them to register my flat (not my job!)...eventually its done! Im told by SKY that i will receive a call back the night after to continue with the process...I sit in and wait - no call back. The next evening i call SKY to be told, no you were booked in for a call back another day..no, i wasnt because I would have been at work. I phone SKY about 10 minutes ago to continue with my moving house schedule. Im told JANUARY 2013 is the next date that an engineer came come out!!!! AND on top of that, I have to wait up to god knows how many weeks for the line to actually become usuable - so we're looking at FEBRUARY!!!!NO phone line, no internet until FEBRUARY 2013!!! WHHHAAAT? Ive had so many problems with sky now - including the engineer who originally set my phone up, set it up wrong and filtered my internet OUT of my building?! 4 months of 0.5bps internet when im supposed to be getting 18mpbs.... what is going on?SKY blamed it on B.T. for not having enough available engineers.Please someone help....what can I do about this? Can i set it up so I dont have to have an engineer come out???Thanks for getting back to me on this Dez2006, I can clear up what needs to be done when moving You'll be happy to hear that if you're already a Sky Talk and Broadband customer at your current address, there'll be absolutely no charges to get these services activated at the new address. Even if there's never been a line at the address! We'll arrange for a line to be installed and Broadband to be activated as part of the free Home Move process. It's also free to install your TV services if you have this service with Sky. The only time a charge could apply is if you're adding additional products or services to your account. All you need to do is fill in your details when clicking and an advisor will get in touch within 72 hours to explain everything in further detail and get things moving along. I hope this information helps clear up the fact that there will be no charges for the Home Move. If you need anything else then please feel free to come back to me and I'll be happy to help. Cheers,I heave spent the best part of two hours just reading through these posts regarding the above... I do not see any answer forthcoming from any of these so-called 'Sky Helpers/advisors'. Every single one of them are either Not giving correct information or playing for time regarding the answer. I am so miffed (I really wish I could swear here....) with Sky and it's staff/customer service.... All we wanna know from you miss-informing people is exactly how to stop this charge that Sky are stealing from us when we don't want or use the service... No telling us what has been said in prior posts, cos NONE of em work... Gottit....???? Knowledge Advisor on 26-11-2012 What you will need to do is to stop the subscription through your MySky by entering into the My Broadband section andchoosing McAfee then there will be an option to cancel this subscription.Nope: No option at all as of 07-12-2012... Knowledge Advisor on 18-04-2012If you follow this you will be able to get more information on McAfee and how to download it.Nope: Link is exactly same as what Peter-Ed is telling you to do... Still No option there to cancel on 18-04-2012 and 07-12-2010 Knowledge Adviso on 23-11-2012You can cancel your McAfee through your MySky account Nope: Same Link as Above, Knowledge Advisor on 14-07-2011I'm sorry to read about the confusion you are facing trying to cancel McAfee. If you click this link for the page within My Sky, you will have to sign in before it will take you to the page.Nope: Still Same Page, Same Link and this post is almost a year and a half oldHowever... This Looked Promising.... Knowledge Advisor on 22-07-2011You can manage your McAfee Subscription and cancel this online by Signing in with your Sky iD username and Password to the following link.You can also find this by logging in to and selecting My Broadband followed by the McAfee tab and cilck on the Manage My McAfee Subscription link.Tried the first link... Same as above... surprise surprise...!!! Tried the second link ( n WOW.... a different page...!!! Scrolled down to 'Manage Your Account' under the 'MY ACCOUNT' title (between 'BBC iPlayer on TV' and 'Remote Record' and then to 'About Mcafee Security' and got a box that had 'Download Internet Security' and below that was..... wait for it...!!! 'Cancel Subscription'.....!!! Yaaaaay....!!! I clicked straight away Cancel Subscription and then came the following and I nervously clicked 'Cancel Internet Security Suite'......!!! Have I really blasted Sky for no reason at all...??? Can this really be happening at long last...??? I Got the following:-Please let us know why you have decided to cancel your McAfee Security product today - select one of the reasons below.McAfee is making my computer run more slowly than it used toI've found a cheaper or free alternativeI don't understand how to use the McAfee softwareI no longer use the internetI no longer have a computerI've bought a new computer with free internet security includedPrefer not to sayI'm switching to another security providerI don't think the software is secure enoughI decided to go for the 2nd option.... Clicked and waited, then... 'Sorry, the service is currently unavailable. Please try again later.... I went back and chose another reason... Same thing, in fact, I kept going back and chose every single option... with the same outcome... Sorry, the service is currently unavailable. Please try again later...!!!It was only the fact I was reporting a drop from the 2mbps download speed to 1mbps which Sky had kindly decided to put me on that I came across these forums...Quote'We constantly monitor your line to make sure it has been set to support the fastest speed possible whilst maintaining a stable connection. Line connection testing completed on 05/12/2012, resulting in the following settings: Download speed setting Your connection has been set to a download speed of up to 1.0Mbps . Upload speed setting Your connection has been set to an upload speed of up to 0.8Mbps . These line settings make sure that your line maintains a stable connection.'Yeah, it's laughable, what a Company...!!! I'm only getting Half the quoted Speed (4mbps is what they told me) so they test and decide to halve it again...!!! I Checked my phone line, no noise, no errors, no faults... everything perfect days before at 2mbps...!!! I have put in a complaint and that's when I noticed I'd been paying for Mcafee that I have never used for the best part of a year and not realised....!!! So I then set about checking the forums on how to cancel it... The rest is history....People....!!! You are being given the runaround BIG TIME...!!! You should create a forum to get everyone together with their very ambiguous and elusive answers from these so called advisors on how to cancel subscription, then send them ALL in to Watchdog or Offwat at the same time. This is the only way to bring something as ridiculous as this to their attention by use of numbers...!!! The fact that you can't cancel/downgrade subscriptions online, yet there are more than one way to increase you viewing package is pathetic. Don't put up with this sort of customer service. You pay a lot of money for this service, you deserve the best, and to be treated accordingley.Thankfully, my contract with Sky has run out, so depending on what they come back with, regarding my very very slow Broadband, I WILL be giving 31 days notice for the TV, Broadband, The lot...!!! So Happy Infinity has just been made available for my village....I'm not expecting this post to be up for long, I would imagine the administrators won't want this sort of publicity in the public eye... However, if it is taken down, I will keep pasting in the forums while I can be bothered.... ;-)So, throughout the last 2 weeks we've had horrific latency issues. Only within the evening. Today it has started at 16:28pm to be precise.I have attached an image for you to see the ping to the router. (BELOW)I have spoke to Sky Technical Support. Not entirely satisfied as I seemed to know a bit more than some of the guys I spoke to. I had a 40 minute conversation with a bloke last night who changed a few things his end to ammend noise down the line. Thats made no difference at all, nor to my speed as he claimed it would.My router says there is only 1 device attached:Devices connected to your home network.Mike-PCWirelessModemModem StatusVPIVCIConnectedDownStream Connection Speed19996UpStream Connection Speed1212038This is all perfectly fine. But I am not receiving those speeds, and not receiving a consistant WiFi connection.Yes by the way, via RJ45 this is working perfectly fine. <1MS ping.Please feel free to help. What are your thoughts?Thanks Chirs, although that's kind of worrying. Admittedly the one this morning seems to be fine, howver the last week or so evenings have made online gaming an impossibility, as others have also suggested here. In particular the 9.55pm and circa 6-7pm plots.Assuming that Ping looks "acceptable", and that there is no issue being experienced at the game-server side (I play with a dozen or so UK residents on non-Sky ISP who are in the same maps/areas and experience zero issues), are you able to offer any insight as to what *is* going on here for Sky customers?I don't wish to appear confrontational, but as this thread suggests there are a number of Sky Broadband subscribers experiencing near identical issues, and I've not (yet) found any similar issues being suffered by friends on other services. I really don't want to be thinking about an ISP move just for this one issue, but it's getting to the point where my main reason for using the service is not fit for purpose.Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.>ping -n 100 212.187.201.57Pinging 212.187.201.57 with 32 bytes of dataReply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=49ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=78ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 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212.187.201.57: bytes=32 time=28ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=82ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Ping statistics for 212.187.201.57: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 26ms, Maximum = 187ms, Average = 30msGood Morning PJ82. Thank you for taking the time to post on the forum this morning. Can I ask when you came over to Sky Broadband from BT? For the first 10 days Sky run a DLM (Dynamic Line Manager) Dynamic Line Management (or DLM) is the collective term for the automated system that logs information about your line's performance, and processes that are used to stabilise the line. DLM uses the information it gathers about disconnections and reconnection as well as error statistics to establish what speeds are likely to be most stable for your particular line. It may also determine that interleaving should be activated on your line if not already present. It should be noted that frequently restarting your router or modem may be interpreted by the DLM as a problem and may subsequently reduce the controlled line rate. If DLM can see that a connection can support an increase in speed it may increase your speed upwards. If a connection becomes unstable then DLM will reduce the speed and attempt to re-stabalise the connection by adjusting the line's parameters, of which there are several, speed will be one of them. If you are still having problems after the 10th day can you please come back and let us know. Kind RegardsThanks Chirs, although that's kind of worrying. Admittedly the one this morning seems to be fine, howver the last week or so evenings have made online gaming an impossibility, as others have also suggested here. In particular the 9.55pm and circa 6-7pm plots.Assuming that Ping looks "acceptable", and that there is no issue being experienced at the game-server side (I play with a dozen or so UK residents on non-Sky ISP who are in the same maps/areas and experience zero issues), are you able to offer any insight as to what *is* going on here for Sky customers?I don't wish to appear confrontational, but as this thread suggests there are a number of Sky Broadband subscribers experiencing near identical issues, and I've not (yet) found any similar issues being suffered by friends on other services. I really don't want to be thinking about an ISP move just for this one issue, but it's getting to the point where my main reason for using the service is not fit for purpose.Yup, I received over 3,000 e-mails this morning - took for ever to get rid of!Now I am trying to delete the trash e-mails but have given up after about 40 pages of 22 on each. Is there a "Delete All Trash" option? I can't find it!Also I can't send e-mails now from Thunderbird, and receive this message:<<An error occurred while sending mail. The mail server responded: From address not verified - see Please verify that your email address is correct in your Mail preferences and try again.>>I have set everything up as described on the "how to" page and it worked to start with - now it doesn't.With all the recent problems Yahoo has had following the recent account hacking, I am amazed that Sky went down this route.About two years ago I had a "Pay-once-watch-forever" standard Sky system installed with just free to air channels.This worked fine until recently but has now started showing the message "Incorrect card for this box" on all free channels except BBC1, BBC2, ITV & Channel4. I can't even get Channel 5.I have rebooted the box several times, removed & replaced the card and checked that it has the right number. All without success.I don't like paying premium rates to phone Sky's helpline so thought I'd try this forum first. Any suggestons?Here's hoping! It's only been about two weeks since I reported the status page as broken. JohnB raised the issue to the dev team on the 29th May. Hopefully they'll all be fixed at the same time and we won't have to wait an extra two months for this one...I'm really not sure why these simple tasks seem to take so long to get resolved. I work for a software development company and even with our strict test/release procedures a customer facing issue like this would have been fixed within a week.It also shouldn't need the customers to tell Sky that their website is returning server errors - internal systems monitoring should be detecting and alerting these automatically.Any news on this? It's been another 9 days and nothing has changed.We've said exactly where the offending link is.We've said exactly where it currently (incorrectly) links to, even identifying the intermediate redirect URL.We've said/suggested where it should link to.All this has been confirmed by multiple users AND staff alike.What is so difficult?You have a board full of already irate Android users getting even more frustrated by non-Android posts which are almost certainly there because your own site is sending ALL Sky Go users to that board!Please, someone get this sorted. It shouldn't take this long to make such a relatively minor change.Edit: I've just found and reported nearly a dozen incorrectly placed posts from the last 2 days. Some hadn't even had replies. Think how much quicker some of those customers would get answers and their problems solved if they were sent to the right places.rscott wrote:It would appear no-one controls the main web pages any more.Agreed. Nearly a MONTH since an issue whereby customers are being routed to the wrong location for product support was reported and nothing has been done.We are talking about TWO HYPERLINKS, not a complete redesign of the website.@Annie+UKAbsolutely understand what you are saying, but this (amongst many other examples) clearly highlights the gulf between the departments within Sky and how communication between them would be quicker by carrier pigeon than it seems to be at present.If the customer facing support teams (eg. Forum mods) can't get direct/quick action from the "people that can" it doesn't bode well for those customers with problems.Tricia. Good to hear Andrew's still around.I think this thread is a prime example of the frustrations encountered by your customers when trying to get issues resolved:-1. Thread started reporting a problem.2. Sky CC picks up thread and 'will get back to you'3. Nothing heard, so post a follow up4. Different Sky CC posts and 'will get back to you'.5. Nothing heard, so post a follow up6. yet another Sky CC posts with assumption that the issue had been resolved but says 'will check and get back to you'.7. repeat steps 3 to 6 until user gives up interest and wanders off.From the outside, it's starting to appear that the purpose of the forum is simply to try and pacify customers, not to actually get issues resolved. There doesn't appear to be a working escalation procedure within Sky where confirmed issues are properly addressed and resolved by the technical teams responsible.This is in no way an attack on the Sky CCs - they appear to be doing their jobs properly, just don't seem to get the support they need to actually get problems resolved.I'm not just referring to the links issue - for example, the streaming problems on F1 have been going on years and been raised with the technical teams several times with no response back.Here's hoping! It's only been about two weeks since I reported the status page as broken. JohnB raised the issue to the dev team on the 29th May. Hopefully they'll all be fixed at the same time and we won't have to wait an extra two months for this one...I'm really not sure why these simple tasks seem to take so long to get resolved. I work for a software development company and even with our strict test/release procedures a customer facing issue like this would have been fixed within a week.It also shouldn't need the customers to tell Sky that their website is returning server errors - internal systems monitoring should be detecting and alerting these automatically.Thanks for responseWhat stats will you needI had email from sky today saying they tried to sync at higher speed but no joy - not sure what they tried or how hard they tried. They asked me to tell them the usual things like lights on router box, using mastersocket, type of filter, no of phone sockets. Suffice to say it is all normal or at best set up - in master socket, pre filtered faceplate, all green solid lights where its meant to etc etc.My Line Att is 34db. I am on the Hengoed bt exchange.They came back to me again today to say that they managed to sync upload speed to 1mb and thats all they can do as they see no issues on my line and i can do no more?Any suggestions?ThanksFirstly I wanted to heap praise upon the decision to show the first Indycar race of the new season on the Sky F1 channel. With Formula 1, the ancillary programming around F1, GP2, and GP3, the Sky F1 channel really feels like it can be a destination channel.Now I want to implore the powers that be at Sky Sports programme scheduling to continue this for the rest of the Indycar season. Wherever there are schedule clashes for screen time, Indycar could be on tape delay.I have previously subscribed to Sky Sports in order to watch Indycar racing, but, having decided to update to HD (I wasn’t going to but then seeing GP2, and GP3 plus ancillary F1 programming would be on the Sky F1 channel it felt like better value for money), so that I can watch live Formula 1 through the season, I feel I can no longer afford the luxury of having the Sky Sports package too.Like many people I have had to cut back on things as my budget has been squeezed, and I find that ?20.00 a month to have Sky Sports so I can watch Indycar is not good value for money. I have to have the ?20.00 package because Indycar is shown on Sky Sports 3 and 4 and Sky does not allow you to subscribe just to them (in any way, reduced fee or not). And I really do not get any value from Sky sports outside of Indycar. I never watch Football,Rugby, Cricket, Tennis, or anything else on offer on Sky Sports outside of Indycar racing.Now, I’m really encouraged by what I have seen and read about the Sky f1 channel so far, and I think Sky has the opportunity to create a “destination” channel for Motorsport fans with Sky F1. I appreciate that F1 has to be the channel’s focus, but just as with GP2 and GP3, this channel is a natural home for Indycar racing, that sky has valiantly covered for many years.F1 has a high proportion of fans that can rightly be identified as motorsport enthusiasts ? people who don’t just casually engage with the sport, but who buy merchandise, read the motorsport press and engage in motorsport fan communities. This kind of fan (and I think the kind of fan who would make the choice of upgrading their sky package to continue viewing races live) is the kind of fan that is knowledgeable enough on motorsport to engage with other forms. I believe that viewing figures for Indycar on the Sky F1 channel would be higher than in their current position on Sky Sports 3 and 4. 2012 is also a year when F1 fans are even more likely to want to watch Indycar racing, with Rubens Barrichello (a massive fan favourite) now driving for KV Racing for the whole Indycar season. Incidentally, having recently been in touch with Indycar’s CEO and Marketing department, discussion are taking place with Top gear to run a feature on the series, which like Top Gear’s NASCAR feature will have the potential to attract more UK eye balls to the series, and therefore potentially more Subscribers to Sky.By showing Indycar on the F1 channel Sky could have a win-win-win-win situation:1 ? Better viewing figures for Indycar, allowing greater advertising revenue to be generated;2 ? A host of motorsport fans that truly feel the Sky F1 channel (and a Sky HD subscription) is offering value for money (rather than just a cynical extension of Bernie Ecclestone’s desire to draw in as much money as possible to a sport of extreme wealth);3 ? Potentially even more subscribers as the word of the quality motorsport content on offer grow;4 ? Fan and consumer good will. Motorsports fans are quite often not the type to include the vast majority of the sports fare on Sky Sports in their viewing habits. Motorsports fans are for the most part just that, Motorsports fans, and Sky Sports F1 could be their home channel.The question that should be asked is why leave a quality product that will be of great interest to F1 fans languishing on Sky Sports 3 and 4?If the answer to that is simply to hope that showing the first Indycar race on Sky F1 will get people to buy a full sports package and spend the extra money, then Sky could rightly be accused of attempting to exploit its subscribers rather than providing them the best value for money.I hope Sky sees this as an opportunity to strengthen its motorsports brand under one channel (a channel which will have plenty of hours to fill), and as an opportunity to go the extra mile for motorsport fans and its subscribers.Best regardstrapperjI'm disappointed that no other Indycar races will be shown on Sky F1 - however this is indicative of the problem with a F1 channel - F1 is only part of motorsport. This is not like a Tennis Channel where they have tournaments 11 months of the year and each tournament can be shown all week. There is a lot of spare time on the F1 channel that is not being utilised - as pointed out, GP2 and GP3 are being shown on the F1 channel and they are not "F1".I would think it more likely that F1 fans would want to watch Indycar rather than GP2 as there are a lot of former F1 drivers there (Justin Wilson, Takuma Sato, Rubens Barrichello, plus any UK motorsport fan who doesn't know who Dario Franchitti is doesn't deserve to be called one). I would think most fans would want to see live races of any kind rather than another replay. It may also be wise to show races on Sky F1 given that there is a good chance that there will be no F1 races of any kind for a month if Bahrain is cancelled. It seems absurd that there is a live Indycar race on this weekend and no F1 at all. The F1 channel seems to have a very bare schedule at the moment and I would think any live motorsport should be put on the channel.As has also been pointed out, there is little crossover in live scheduling - I don't think there would be any. I will disagree with the above poster in that I would rather see Indycar live than tape delayed. However, I am a huge tennis fan so the odds of me relinquishing my Sky subscription is remote. What I do want is for Indycar to get a bigger fanbase in the UK and being on Sky F1 would help that immensely - given the large UK presence on the Indycar grid (5 drivers currently, and I'd probably expect another 2 at Indy)On the F1 channel and slightly related to Indycar - the legends programmes are far too short. I was looking forward to the Mario Andretti one, but given that they're only 30 minutes long, I don't know how you can do justice to the man in 25 minutes. The only person to win the Indy 500, Daytona 500 and a F1 World Championship, immigrated from a refugee camp after WWII, patriach of the biggest family dynasty in any sport, still actively involved in promoting his sport etc. They should be 1-2 hour specials during the week when there is nothing else on , not stop gaps between practice sessions. I am off this week and have been very disappointed in the Sky F1 channel.I'd hope at least you would consider putting the Indy 500 on the Sky F1 channel - Monaco GP and Indy 500 back-to-back seems a good marketing opportunity.Thanks for putting the race on Sky Sports F1. It just fits there much better. Every advert break there was a short promo for Sky sports F1 which fits with an Indycar race, it annoys me when I see it when I'm watching tennis or football - it just makes sense, if there's no F1 race, to have another motorsport (especially one that has a lot of common with F1). Having made a few of my friends watch it who like F1 - it was all "Justin Wilson - I remember him!, That's where he went" etc. In line with other posts, please put as many Indycar races on as possible on Sky sports F1 - Monaco GP then Indy 500 is the most amazing day in motorsport. 2 of the most famous and distinguished races in the world back-to-back on one channel. However, given the promos for the Indy 500 (which were amazing and sent chills down my spine) and the fact that they said Sky sports 4 on it, I'm not holding my breath. I can only hope that if its not, Simon Lazanby will remind people at the end of the Monaco GP that the Indy 500 is starting shoirtly on Sky Sports 4. Having said that, I see no reason not to put at least Texas and Iowa on the F1 channel. They are night races in the states, so won't start here until at least midnight. I can't think there's any reason and programme you have to show at midnight. (Or at least a re-run of these races the next day?) Iowa was by far the best race last year. But thank you again for showing the Brazil race on Sky sports F1.HiSebastian10,You seem to be on the Sky Connect broadband service.Your connected at 8mbps which is the maximum downstream sync rate for the Sky Connect service. Your adsl stats also seem fine to me. So it looks like your being effected by the Fair usage and traffic management policy and/or congestion on the IPStream BT Wholesale network at your local exchange.Here is some information on the Sky Connect broadband product. (See below)Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.Also I have sent you a PM -CheersHow many SKY staff and months does it take to install a TV/Broadband Line??Well the answer currently is over 50, spread across the country and the world given some of the dodgy English I have had to endure, and we have now reached our 6 month anniversary.We have had just about every answer and excuse possible since the order was placed in Jan 2013. Our complaint has been escalated that many times it currently sits somewhere between the international space station and god himself, yet still no line. The blame is currently with BT Openreach, who we can’t contact, so to establish who is a fault is like trying to find a real unicorn. My son moved into his house in Jan of this year and Sky accepted his order of the full package, 6 months later and only a third of the package is in and we effectively have a freeview box.The first excuse was this was a new estate, well partially true, 30 new houses, but at the end of an established street build in the 1920’s. Has nobody in this street of over 150 houses had a BT line since the 1920’s, a quick door knocked proved this not to be the case, 10 houses knocked and all have had or have had a BT line into the house.Next up was “where’s the engineer” a game that can cost the home owner several hundred pounds, on 5 occasions my son was asked to take a day off work, 4 times they just didn’t turn up, on the one occasion they did, he shrugged his shoulders and couldn’t understand why he had been sent. Despite this been their mistake, no compensation can be paid, as it is BT’s fault, but you can’t chase them for it as there is no contact allowed.Now we have a blocked gully, nobody knows where this gully is or how long it will take, but until that is sorted nothing can happen. 6 months to find a blockage?????I have lost count of how many SKY staff is going to offer me a service better than the previous member of staff, but the only constant is the disappointment of finding this is just another lie, built upon a host of others. [REMOVED]I that I have had to endure over the last 6 months trying to get my son connected to the outside world. My complaint has now been with the Executive Complaints Team for a month now, the top tier of complaints, guess what, and still no connection. As for superfast broadband, my son would have more luck with an elastic band in sending messages to his family and friends.Edited : Inflammatory Language / Unfounded AllegationsI have tried to book something on Box Office. When I do, I get the message saying there is insufficient credit and I have to call.I called the numer and was told that my box hasn't made a call back since May 2011. My box is and always has been connected to the phone line.The outsourced staff have told me twice that it would be fixed within 24 hours. That was since Thursday 26th Jan. Now they are telling me that they will have to wait until they receive 3 call backs before they can reset the credit limit. Which will take 3 months. This is totally unacceptable. They have also told me that to get it resolved quicker I will have to pay ?60 for an engineer to come out. Again, totally unacceptable.I have had this problem in the past and someone at Sky has just reset the credit limit. Why not the same this time? I have had problems with the non-UK based advisors before. They've told me I need an engineer when all I needed was an over the phone line update. So, I am very reluctant to believe anything they say this time too.I have gone through trouble shooting steps that Sky sent me on Twitter and nothing works. What else can I do?On a plus note, should this not be resolved, I will be cancelling my subscription.Hello all,I'm currently having issues with my Sky broadband service. For months now, I've had the popular issue of my Sagem F@ST router disconnecting my broadband connection and then reconnecting minutes later, however, as of late it just keeps getting worse.I finally got sick of this issue since I couldn't solve it (I am a very techy bloke), and I spoke on the phone with someone from customer service. We ran phone line tests, equipment tests, and I was even given money to go buy a new ADSL filter. I've tried new ADSL filters, both new & old (I had some spare ones lying around), however the router still dropped the internet connection. We tried diagnosing if there was some of my equipment causing the problem, so we disconnected the Sky Boxes, and my telephone which is corded. (I don't own any wireless LAN phones.)I found that if we unplugged the micro-filter that was connected for the Sky Box for the room upstairs, the internet connection wouldn't drop AS MUCH. It was the same deal with my LAN line phone. We did the frequentaly asked troubleshooting questions with the master socket, but again the broadband service was still dropping.It was arranged for the customer solutions team to put in a request and then get back to me last Sunday. We missed the call, but were given the number to phone back, and we did. We talked, but no solution was found.So I have been left with an intermitten service, and right now it's doing my head in. Some of the drop outs can be as lengthy as 30mins. Being an avid gamer, as well as being very social media orientated, this isn't good enough! I create content for YouTube, so I need my service to be stable!Before questions are asked, yes, all my computers (x3) are wired. The only wireless devices connected to the router are my smartphone and tablet, my brothers smartphone and my mums smartphone. My TV is also has a wired connection to the router.I've checked to see if Sky Fibre is available yet, and it won't be for at least another month. I've asked if there are issues at my exchange and there isn't, so somewhere, from the cabin to my house there is a SKY/BT equipment issue.I'm just very fed up with the shoddy service that Sky is providing. I want something done about this, and I'm sorry if I sound melo-dramatic.Thanks to anyone that can help.I have Sky Talk for telephone and BE for broadband (which Sky recently took over)I have an intermittent problem with my broadband, the connection keeps dropping out. After weeks of investigation with my broadband company they have concluded that there is a problem with the line, either externally from the exchange to he box coming into my houseThis is what they have said they think the problem is"We have received the results from the new monitoring session and my colleagues have detected a so called "bridged tab".A bridged tap is T splitter that is splitting the phone line on 2 parts and is used usually to connect 2 floors to a same telephone line. Since the signal will be going to the 2 parts of the same line it can cause parasite noises by the cable capacity and make the ADSL connection unstable or reduce the speed. It can be just a dead piece of cable which is not connected anywhere to the line. For this I am afraid that you will need to contact BT and request from them to remove it. I am afraid that we have no authority there as this is a part of the internal wiring at your house.However, please keep in mind that this bridged tap might be somewhere outside as well. Basically it can be anywhere between the exchange and your home."I have asked Sky Talk to check the line from the exchange to the Master Socket. Is this something that Sky Talk can check?I will also arrange to have my internal wiring checked but I am a little unsure what to get checked to be honest. I have three extensions that run off the faceplate on the front of he Master Socket. I have had a quick look myself and nothing appears to be unusual but any thoughts would be appreciated.Welcome,Thank you for joining this forum and we hope that we can help you resolve any problems you have experienced. Before you post here, we would really appreciate if you could read the “Read me First” and the “Troubleshooting Guide” posts, and try the advice in those threads. Many problems are resolved by that advice and we will keep it up to date with anything new that we find out.If you’ve read those threads, and you still have a problem, this thread is here for you to post details of the problem you have. In this thread we would like to hear from you if you have an intermittent connectivity problem, i.e. Connectivity comes and goes, either on it’s own, or requiring you to take some actions to restore it, rather than a permanent problem where you have no connectivity at all. If you do have a permanent connectivity problem then we still want to hear from you, but there is a different thread in the board which we would prefer you to post on.To help us to investigate, we’d really like some information from you, so please copy and paste the following and use it to create your post.Issue details:Symptoms: <describe what you see on the app and what the problem is in as much detail as you can>Have you had this problem ever since you first installed the app?: Y/NIf not, when did it start?Do you know any way to work around this problem?How often does the problem happen?When did you last see the problem happen?Sky+App version from the App help page:First 4 digits of the Version Number in the STB System Details Screen:Model Number in the STB System Details Screen:I have been through all the advice in the troubleshooting guide: Y/NDescribe all the devices in the “chain” between the mobile device and the STB:For example:Apple ipad3 -> SkyHub router -> Sky+Connector -> STB orSamsung Galaxy S3 -> BT Homehub 3 -> Ethernet cable -> Homeplug 3 Powerline adapter -> Ethernet cable -> STBHave you added any of these devices recently, and did the problems start then?Anything else you want to add that you think might be relevant:Many thanks,Sky+App TeamI looked in a little deeper into the problem. It appears that Sky (you) have not upgraded your hardware to deal with the capacity of users. I live in a street with a lot of Sky customers and as such, the Sky ADSL2+ exchange (over copper Openreach phone line) does not have the capacity to meet the needs of the customers.So why the drop out? Well, Sky has promised me "up to" 15MB but it can't give me that because it doesn't have the capacity. It only has the capacity to give me 2MB at best. However, if they only ever gave me 2MB, I would then sue them under the false advertising. The technology Sky uses (all ISPs use) is called Dynamic Line Management (DLM). The DLM has been configured to try and give me 8MB (which is terrible really, given I live in Reading, which is a main hub of the internet for the UK). 8MB looks better than 2MB, and although it's nowhere near the mystical theorectical 15MB limit, it's not so slow that I would complain.However, it's trying to give everyone connected to the same exchange as me 8MB but it simply can't. Rather than scaling back to 2MB, it drops the connection every so often. How can I tell this? Because I wrote a little computer program (which I have a PhD in) to see what was happening to "ping" packets and by tracing the route, I could see at which point the connection was dropping out. Comparing Sky with a smaller provider, I wasn't getting the same problem. It's not the wire coming out of my house, it's not the exchange at the end of my road, it's the Sky ISP hardware.When I started with Sky Broadband, (3 years ago) the problem wasn't that bad because the number of streaming services actively used in the UK was much less. Streaming services hammer the bandwidth allocation and the old DLM hardware Sky have (they are still using the digital infrastructure BT set up) can't manage.This is not a problem an engineer can solve. The only solution here is to overhaul Sky's infrastructure and that isn't going to happen.So I'm moving to Virgin, which is cheaper on fibre like-for-like. So long Sky and thanks for all the fish.HiMy interent stays connected for about 10 -15 minutes then keeps going down for 5- 10 minutes this cycle seems repeatedly between the hours of 14:00 to 03:00 during the morning between 09:00 - 14:00 all seems oki maybe just th the odd disconect problem this has been on going now for about 4 days , ive been through all the problem solving suggestions and nothing seems to stop this also when someone phones into the house it cuts the internet off too.Please help , ive looked for any problems in the LU1 Area and it says all is fine no ongoing work etc.Hi everyoneSorry to piggyback (didn't want to start a whole new thread when one matched my query!) but I too lost net connection late on Wednesday evening and as of this morning (before I left for work) it still hasn't come up. I've done all the troubleshooting and tried to connect through the master socket and no connection; usual lights on the box are lit but the third light that usually indicates that the net is connected just flashes amber as if it's trying and then gives up for a while before trying again. Checking the postcode (BT11) tells me that there are no issues at my local exchange, checking the base IP information tells me that the LCP is up but no connection, and we haven't changed any computer/phone/mobile phone settings/firewall/antivirus/other gubbins.Any clues as to when service might be restored? Am optimistically hoping that a wee bit of service downtime will result in a better speed, which has been below par sinceinstallation a few years ago.With thanks in advance for any advice - hoping a kind Sky boffin will bring good news!Hi all, we are not aware of any issues in the Burnley area.If you can confirm you have tried the steps above including connecting the router to the test socket if you have one, or master socket with everything else disconnected if you don't, and have swapped the filter we can arrange for someone to contact you.If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.I am in the Burnley area as well and last night my service dropped from its usual 2.5mb according to speedtest.net to around 0.1mb or less but uipload seems fine. I am an IT professional and have tried all the usual tests on the equipment. I have been onto SKY support who tell me the line and speeds look fine at their end. The best suggestion they have is for me to buy a new router! Does anyone from SKY read this as no one seems to have replied to this? Despite the stats below, I am getting dial up speeds.System Up Time 00:53:36PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER870494700:00:31LAN10M/100M11543118190350353700:53:32WLAN11M/54M1364222073500:53:25ADSL LinkDownstreamUpstreamConnection Speed3072 kbps796 kbpsLine Attenuation59.0 db35.7 dbNoise Margin7.3 db9.6 dbHiForgot theres a few threads so I have pasted here what I wrote in the other threads to get your guys up to speed.last night I wroteHi Guys, Just joined the forum to let you chaps know what i found out. Now I have also noticed the same "drop out" in connection speed. I live in the padiham 01282 area close to Burnley and Colne. Now I'm not some technophobe nor am I a complete I.T. geek but after spending 50 mins on the phone with a nice chap at sky and telling him I have already gone through the whole turn off and on changing filters rub your belly pat you head tricks. I told him there is a bigger problem as it is effecting many people in the same town/s. after a bit of chit chat he put me on to another equally nice chap who then informed me it is an issue he is aware of as more and more people are calling in the last 4 days. I believe this is due to a server exchange going down/ failing in Manchester. This should be resolved in up to five days time. so please sit tight guys and remember there's more to life than internet. (unless you work from home and then your screwed). I hope this helps even tho its not a more informal answer but there will be light at the end of the tunnel. BTW took me 20 mins waiting for page to load after clicking sign in (LOL)Update 2 this morning 13/05/2012Now this is wired, Last year I upgraded my old sky DG934G black router to the new sagem (not wireless N) model. Last night I thought I would see if using the old one works.....GREAT SUCCESS im running at 12Meg on my OLD ROUTER firmware versionV2.02.4. So if you chaps happen to have your old router lying around just give it a try please and let me know if you have any luck. I know sky do update the firmware silently and automatically but I have tried my best to look and no further updates seem to have been relised no there should be no problems.Best of luck guys.NateInternet conntection dropped out last night. Tried turning the router off at the back, it worked for a while then dropped again and was still off this morning.I then turned it off at the main for an hour or 2. Since coming back on it keeps dropping. The light goes off, then comes back on flashing amber, then solid amber, then green and works again.With this theres a noise on the phone line. Its 2 tone, dial tone with an intermittant higher tone. I have checked my answer messages, nothing. Tried leaving myself a message and deleted it, the tone is still there.Any known faults in the worksop area? Is there a chance they are connected?Hello steelpicker,I was sorry to read your Sky Talk and Broadband services are not working.Can I ask if you have reported this problem to the Sky Talk technical team?If not pleaseand carry out the troubleshooting steps to help resolve this issue.You can also check our status page to find our if there are any outages at your local exchange.and it will take you to the Status page.If you are still having problems after carrying out the troubleshooting steps please come back and let us know so we can try to assist further.Kind RegardsI have contacted sky a least 7 times on email over the last 2 months regarding setting up my sky id account which has finally been sorted. During the whole backwards and forwards setting up my account my brother in law joined sky! Which the whole reason of setting up my account was go send an introduce a friend invite out, he couldnt wait beacuse of how long it took sky to keep on coming back to me! I finally sent out the invite and and sky have now turned around and said that I can't have any vouchers, even though they was the ones not getting back to to me for me to setnup my account to send out the invite!Help, what do I do now?Hi,I've had this problem for a few weeks now. I can't log into any sky site with my primary user name (had to make a new account to post this!!). When I try and access the sky site, or one of the sky iphone apps (sky+, sky go etc) I keep greeting the message that my log in details are invalid. I can log in to the yahoo website to access my sky mail using my sky details so my details are correct. I have tried to change my password using the website then logging in with the new password but this didn't help (password changed for yahoo though).Using my new temp log in i can log in ok, but as these accounts are not linked this doesn't help (apart from posting here!) Please help, I can't remote record or use any of those facilities anymore!Primary user name is <REMOVED> (tried logging in with and without the @sky.com)Please help!!Follow above method 1st Good Spot MarkOk usually if you havent set this up yourself you wont have one.To Find out go to Control Panel>>Network Connections>> Right click on Ethier Local Area Connection (if you are wired) or Wireless Adapter (if you are wireless)Choose Properties Then double click on the line ending IPV4.(the above instructions are gernic to Windows with different versions having slightly different wordings) In Windows 7 you need to go the Network and Sharing Center and then click on Change Adapter Settings)Here you will have serveral options dont touch at this stage. IF you have a static IP address this will have all its details here(particualry the IP address)If you dont have a static IP address all these will be greyed out and the option "Obtain IP Iddress Automatically) will be selected.Hope this helps it is a mouthfulSky now has an outstanding live andon demandlineup. The problem is finding content that fits ones interests - the iPad app must be the answer. Please can release 3 have the following enhancements:1) on demand included in search facility and enhance search parameters a bit2) on demand included in browsing and favourites egg with past 7 days added to browsing3) intelligent learning of recorded programmes and viewing history driving an engine suggesting programmes the viewer might like.4) ability to "like" programmes so that the system learns tastes of the viewer and can offer suggested programmes viewer might like5) bbc iplayer item seamlessly integrated in all of the above - it is no good having to go into this separatelyHaving a strange problem since Friday. I can normally connect very easily to the cloud while sat at my desk, however since Friday my iPhone just will not connect. I'm seeing full bars, the device is registered, I've deleted the app and reinstalled it, turned the phone on and off and still no success. The very odd thing is I'm typing this from my iPad which is connected to the same hotspot. Doesn't make a lot of sense to me how all of a sudden it's stopped working on one device and not another. Any tips? I've also deleted cookies, history, made sure cookies are on etc. Thanks, Dan.Hi Elliot+o and stucham, Can I get you both to follow the below: One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let me know how you both get on. Thanks,Same issue for me, using Iphone 5. IOS 6.1.4'Sky account is not available in offline mode' appears on every screen barring the initial screen when I load the application, that is trying to up sell me to sky go extra! Given this terrible app I certainly will not be paying sky more for this..I have tired various combinations of Uninstalling the app and then then restarting my phone to no avail.I am in the UK.Judging from the other posts here this problem affects a lot of users and I would of thought Sky would have troubleshooted the problem and come up with a solution..We should not have to restart our phones to install and use apps.Please adavise how we can fix this, or let us know when you will be releasing a patch for this issue.Hi Elliot+o and stucham, Can I get you both to follow the below: One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let me know how you both get on. Thanks,I just wanted to add a +1 for the Sky+ app for IOS to provide a URL so it can be launched by other IOS applications.I use an iPhone/iPad app called Roomie Remote ( as a remote control for my AV kit and I've set this up so with a single button I can:- turn my TV on- select the TV input the Sky box HDMI is connected to- turn my AV receiver on- select the receiver input the Sky box audio is connected to- turn the Sky box on (using infra red)So as part of this sequence, I'd like to launch the Sky+ app so I'm ready to select a recorded program or a particular channel and to do this, the Sky+ app needs a URL so other apps can launch it.A considerable number of IOS apps have URLs and adding one is trivial:As the article says "Creating this .... is so simple, its almost criminal not to use it in your application!"I just wanted to add a +1 for the Sky+ app for IOS to provide a URL so it can be launched by other IOS applications.I use an iPhone/iPad app called Roomie Remote ( as a remote control for my AV kit and I've set this up so with a single button I can:- turn my TV on- select the TV input the Sky box HDMI is connected to- turn my AV receiver on- select the receiver input the Sky box audio is connected to- turn the Sky box on (using infra red)So as part of this sequence, I'd like to launch the Sky+ app so I'm ready to select a recorded program or a particular channel and to do this, the Sky+ app needs a URL so other apps can launch it.A considerable number of IOS apps have URLs and adding one is trivial:As the article says "Creating this .... is so simple, its almost criminal not to use it in your application!"I have exactly the same problem as Trevor13 on 3gs. Everything worked fine until I updated sky+ from the "app" store notification yesterday.I've:updated my ID profile.Erased and restored iphone.deleted and re-downloaded the sky+ "app".Tried changing the case for all combinations.If I deliberately enter the login details incorrectly I get "Login credentials invalid, please try again".With the correct login details I get "There is a problem with your Sky ID. please go to the My Sky website for assistance. Your region has been set to London SD"I can login to all other services such as sky go without problems.ThanksSteveHi daphday,Thanks for your post and we’re sorry that you are having difficulties recording due to receiving a wrong region message.Are you still experiencing the issue?If so, can you please check the Change region option in Settings to ensure the correct region is linked to your Sky iD account? The region will automatically update once you have signed into the Sky+ app with your Sky iD.If this is incorrect, you can manually change the region by visiting Change region in Settings.Thanks,Sky+ App TeamHi daphday,Thanks for your post and we’re sorry that you are having difficulties recording due to receiving a wrong region message.Are you still experiencing the issue?If so, can you please check the Change region option in Settings to ensure the correct region is linked to your Sky iD account? The region will automatically update once you have signed into the Sky+ app with your Sky iD.If this is incorrect, you can manually change the region by visiting Change region in Settings.Thanks,Sky+ App TeamBigDaveOwl1867 wrote:I really am struggling to understand, shouldn't I have the option on my iPhone when I wish to remote record a programme which 1 of the 2 sky boxes to send that request to?I currently don't have the option of which box to send the request toIt doesn't work like that because it depends on what user ID you are using for the app.I have two boxes and have set it up so I can connect to each box with a different ID, so ID 1 goes to box A and ID 2 goes to box B. So all I need to do is make sure I am logged using the correct ID so it goes to the right box.According to Thinkbroadband page ,'This means that either your operating system, or your service provider isn't IPv6 enabled. Don't worry--This is the case for most broadband users today.' It suggests talking to your ISP (which I have). Their answer:'IPv4 and IPv6 refer to the range of IP address's that are available on the internet. An IP address is a numeric number that works in a similar fashion to our postal address in that it makes your ISP route your connection to that particular site.As the internet has expanded over the years and the increase in use of internet sites and address's has also grown it means that the current version of numbering (IPv4) is nearly at capacity and to eliminate this a new numbering system (IPv6) is required as this will massively increase the amount of IP address's available.Microsoft started to include IPv6 support with the Vista operating system and router manufacturers and ISP's have been building support into their infrastructure over the last year or so and this includes Sky.Sky are already using IPv6 routing at our equipment in the exchanges and when required we will update the firmware in the routers so that it also allows our customers to use this newer technology when it is fully rolled out.For further assistance, you can visit our help centre online at 'Sky Help Centre, however, has no information about it, my router has not been updated, and I have no idea when that is supposed to be.Hi Everyone,We have recognised that there has been a huge level of interest on the Forum from our Irish customers desperate to know when they will have access to our fantastic On Demand service.We have great news for you all; our Irish customers can now access our fantastic On Demand service ? at no extra monthly cost. Watch what you want, when you want with our library of entertainment, from blockbuster movies to full series box sets.What are the benefits of On Demand? Getting On Demand is easy Add the On Demand subscription to your account and enjoyHi,I've just signed up to Sky Broadband & Phone. Would love to purchase a wireless connector for my sky box to watch on demand but it turns out my white sky+ box is not compatible.I can't upgrade my box to a new sky+ box (Not the HD box) without paying ?200 or subscribing to a HD package (Don't have a HD TV).Surely there has to be a better deal for loyal customers.Compatible box = my purchase of wireless connector = watching more content via my sky broadband hub.Your loyalty and customer retention policies could do with some TLC. NPS scores don't always tell the full picture.Regards,MarkHi,I have recently ordered Sky and my TV installation has been done within 2 days with promise that Phone line and Broadband will be activated in one week to 10 days. When I called Customer care number 08442 414 144, I come to know that phone line and broadband was not ordered, since it has been ordered by third party. I am surprised that I spoke with Sky customer care executive on the day of order and gave all the requirement details and placed the order after submitting it on line. How come it got third party submission.Customer care executive is saying now, that it will take more 2 weeks of time to get Broadband installed. Ultimately I am suffering from the mis-management of either Sky or their 3rd party vendor who do installation on their behalf.I am already suffered from poor service of Virgin and shifted to Sky in expectation of good service but seems my illusion is soon going to end.Looking at your line stats your noise margin isvery close to the 7db targetso unless you can inproveyour line setup there is no more speed there, follow these stepsThe below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.just moved to SKY BB and about half way thru line testing. Original speed estimate was 17mb but soon as I ordered this dropped to 'up to' 12mb. Current router stats below but wondered if i'm likely to get anywhere near the original 'selling' speed by the end of testing or is this likely to be my lot?Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER78382273607280147506:21:06Up34932852164309019515845:52:06Up8696372848410700045:51:44ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin12286kbps798kbps14.5dB7.9dB7.2dB18.4dBHi AntD, I can certainly get this clarified for you . As your home move is quite soon I would advise to leave it booked as it is. The reason for this is it may cause a delay for you if the home move is cancelled and re-booked again. Can I ask, who/where were you advised not to plug your router in until 4PM on the day of your services being re-activated at your new property? The reason I am asking you this is you can plug your router in at anytime on the day of your activation as your services can go active at any point. If you connect everything up before you go on holiday then when you come back it should all be active and ready for you to start using. Let me know if you have any other questions and I hope you enjoy your holiday as moving home is stressful. I wish I had booked a holiday after I moved last year . Thanks,You can check your exchange here- to see what offerings you have look for Green ticks on the right once you entered your post code, pay attention to the SKY/Easynet as Dave says!.Then its a bit of guess work with post codes as I assume your your off national network due VM line etc (I have been there too).You could try sites below as a guesstimate to what your line is capable off speed wise, for ping and jitter it can be a case of suck and see I'm afraid. However I have 28ms 24/7 on line thats has 7008kbps/ 800kbps sync.These will give you Idea of what SKY can and all other similar providers can give you.GuzzleGrub wrote:Hi GregorThank you for your reply.Yes I am still getting the "No Satellite Signal" message on channels 252 and 319using the Sky+ HD box when INPUT 1 Transport Stream shows 0966 on channel 125, however when INPUT 1 Transport Stream shows 08fd on channel 125 then I am able to watch channels 252 and 319 as normal........Your multiplex system installed by MDTV appears to be unable to provide you with Low Band Horizontal-polarised signals at the same time as Low Band Vertical-polarised signals, although that may depend on how many people in the building are using the system, and in particular how many require Low Band Horizontal and Low Band Vertical signals simultaneously. There may be a limitation on the capacity of the setup, especially as you mentioned previously the communal dish is also receiving Hotbird.Transport Stream 0966 on Input 1 ( Default Transponder ) converts to TID 2406 on Eurobird 1 which is Transponder D6 Low Band Vertical ( carries encrypted Channel 125 Challenge ).Transport Stream 08fd on Input 1 ( Default Transponder ) converts to TID 2301 on Eurobird 1 which is Transponder C1 Low Band Horizontal ( carries unencrypted Channels 252 and 319 ).You are able to receive Channels 252 and 319 when the Transport Stream is 08fd ( Default Transponder ) because they are all on the same Low Band Horizontal transponder. However, when the Default Transponder switches ( as it does often do throughout the day ) to another Low Band transponder - this time with a Vertical polarisation - you get the 'No Satellite Signal' messages on your two channels 252 and 319, comingfrom a Low Band Horizontal transponder.I'm fairly certain there is a Band/Polarisation limitation of some sort on your communal system, and only MDTV know how they've got it set up.You could set up your Sky+ box without the viewing card to receive Channels 252 & 319 as they are unencrypted, but you'd have to have a Low Band & Vertically-polarised Default Transponder in order to replicate the problem on your HD box. As the Default Transponder movesthroughout the day, this would be difficult to achieve without considerable patience and knowledge of how to convert Transport Stream values to particular transponders on Eurobird and Astra, so I suggest you contact MDTV for a simple explanation of what limitations there are on their system.i-am-amrob2 wrote:Hi fabmartelI am the person that started this thread and I didn't make it clear in the opening post, but I have been a Sky broadband customer since November 2011.When I first joined Sky, my speed was nowhere near the estimate as DLM stopped after only 4 days and as a result I was receiving only half the speed that I was estimated to get. I knew that my line was capable of more as back when I was with Orange (spit!) I used to receive 17mb and Sky were only giving 10mb (That 17mb with Orange was only during the non-peak period, during peak it would drop to about 34k!!!!).As a result of DLM stopping early, I rang up Sky Broadband Support and spoke to a tier 2 support person and she manually reprofiled my line so that I would receive a speed closer to what was predicted (She set the line profile so that the router would show at 19999kbps and I was receiving actual down load speed of around 16.5 to 17mb - which made me happy as that speed was all day long, regardless of whether it was peak time or not).When looking at my online Sky account, the page that details your broadband speed estimate it showed on there that the line had been set to a speed of 10.5 mb EVEN THOGH it was reprofiled by a tier 2 person, and it stayed showing at 10.5 up until a few weeks ago, which is when DLM kicked in again and my speed started being bumped up again to the 22013kbps that I mentioned a few posts earlier.So the long answer to your question is above.The short answer (which is what I could have typed instead of War and Peace) is YES DLM can start again as mine restarted around one and a half years after Joining Sky. Hopefully, if your line is a good quality line and you have infrequent disconnects, the DLM process will start again sooner that one and a half years for you and you may then get a download speed closer to what you had before.When I first joined sky (30/05/13) I was on 19997kbps for a couple of days. I wasn't expecting a resync, but was happy when it did. It didn't give me much extra speed, but it gave me a bit.HiRichard+Horrocks,Sky Fibre broadband uses FTTC (fibre to the cabinet) technology which currently enables speeds of upto 40mbps or upto 80mbps. FTTC broadband isn't available to everyone and is still in the early stages of being rolled out across the country.Openreach (a BTplc Group company) who owns and is rolling out the Fibre Broadband infrastructure in the UK for ALL Communication Providers, is hoping tomake superfast fibre broadband available to two-thirds of the homes in Britain by end Spring 2014.Sky Adsl Broadband only allows speeds of either upto 8mbps or upto 20mbps (advertised upto 16mbps) ie Sky Broadband Unlimited and Lite is upto 20mbps and Sky Connect broadband is upto 8mbps.Compare this to Sky Fibre broadband there are 2 products Sky Fibre broadband which is upto 40mbps or Sky Fibre Pro Broadband which is upto 80mbps. Both of which are a FTTC service.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.You can register your interest for Fibre based broadband byand you can also register your interest for SKY Fibre broadband by going to.Below are some stages to see if FTTC broadband is available to your address/landlines number below:Some Steps to see if Sky Fibre is available to you:1)Is Your Exchange upgraded and accepting orders for Fibre broadband (FTTC or FTTP/H)?You can check the Openreach's Fibre network map to see if your exchange is ready.When entering your postcode into this map and you see a yellow pin at your postcode this means that there is a delay in upgrading your street cabinet.If your not sure which exchange your on, you can check by entering your address into theor by entering your address on the.I ask this as FTTC (Fibre to the Cabinet) and FTTP/H (Fibre to the Premises/Home) is currently only available to certain exchange areas.2)Do you know if fibre based broadband is available to your area/address?You can check by check by entering your address into the.I ask this as even though your Exchange maybe ready and accepting orders, your street cabinet may have not been upgraded to a new FTTC cabinet, or that your on a Exchange Only Line which would mean that you can't currently get FTTC broadband like SKY Fibre Broadband.The FTTC Cabinets are usually located on a corner of a street or village depending on how many houses are in the area.The picture below shows you what the new FTTC cabinets look like.If you see one near your old cabinet then you maybe in luck for Fibre broadband.3) Has Sky installed their Fibre broadband equipment and have bought access to Openreach's fibre network in your exchange?You can check this by going toand try adding the sky fibre broadband package into your basket. It will then tell you if Sky Fibre Broadband is available at your address/number.You can keep checking theandfor upto date information as these are updated regularly.The Openreach When and Where website is:Hope that helps,Hi Roger1978, You have raised a fair point and you are correct this is not a free phone number however, should you use a friend/relatives phone that has a Sky Talk Call package then the call would be free but I can appreciate you should not need to go through this hassle. There are teams calling customer to process the booking but if you have not received a call then you will need to contact Sky to process this however, you can also do this on-line or ask for more information at and if you need any more assistance just ask as we are here to help. CheersHi,No, im afraid you will have to use the sky router, but dont plug it in until the activation date as it will not work.You have to use the supplied router because Sky do not release the actual connection settings used to connect to Sky's broadband network.Some people feel the wifi capabilitiesof the Sky router are not as good as their existing router. To get around this, you canturn the wifi off on the sky router, and connect the two routers together via a network cable. This way, you do not need to change the wifi configuration you already have setup. Do not attempt to plug both routers in to the phone line (via a micro filter) as this will not work.Hope this helpsCheersPeteAfter contacting the tech support I feel they assume everybody is a complete numpty.The questions that were asked were pretty insulting to be honest. They went as far as suggesting that it was possibly my internal phone line etc.As soon as I mentioned using an app. that measures ping rates etc and that I found the suggestions such as pull out the phone cable and replace etc insulting I think they grasped I had an IQ higher than 75.I also metioned that i had been without any sensible broadband connection for 2 days and would expect a refund on days when the service was beyond a joke. I have also been forced to buy a landline phone which i will never use and an ADSL filter which is of no use as the original one was perfectly fine as I stated to the person on the phone and will expect a refund on these items which you forced me to purchase before even acknowledging my broadband issues.Instead of assuming your customers are all stupid, take it on the chin and accept the broadband service is crap and sort it out!Your rep clearly stated there were no issues with the Yeovil area after I pointed out the issues were all over. I have searched this forum and on here alone there are others complaining in my area.Thank you,Somebody with an IQ higher than your average removedPS everyday I do not receive a sensible service I will not be paying, if you wish to argue the case I will cancel my payments and we can go through the courts :-)It seems that now the 3 month cool off period has passed you feel as though you have the right to give me a removed service and treat me like an idiot.Also please refrain from getting tele-sales to call me to flog me TV subscription when you cant even provide a decent broadband service.I am very pleased with Sky recently as they have, without request, raised my internet speed from 6Mb/s to 9Mb/s, it's only a small rise but it makes a big difference! I hope they will raise it even higher so that it will reach the advertised, 16Mb/s.The lowest ping I can get is 55, I have NEVER seen a ping lower than this before. I play alot of games and these games have server lists of about 20,000. When sorting these by ping it is never below 55. Speedtests always get 55 as a ping and I am starting to believe it is not on my end.I have microfilters on every phone socket apart from the one leading to my router (Which is the main phone socket with the tester slot on). I am using the Sky Sagem router that came with my Sky internet.This is a photo of it that I found online: I believe that this isn't the newest Sky router, and for the price that I am paying for the internet at the moment I should recieve the new one for free.One more request too:I am slowly upgrading my whole internal network to Gigabit and found that the Sky router I have not does not support Gigabit, nor does it support Wireless N!Is there a Sky certified router that supports Gigabit and Wireless N?Dear all,I was just wondering is there any way to stop my Sky Box going into “stand by” mode if it is not touched for 2 hours. I know they (the Sky people) do this to protect the environment (save electricity, etc.), but sometimes I leave a channel on in the background whilst doing something else, don’t touch it for 2 hours, and it goes into standby mode, whist I still want it to be on. If I want to still have the channel on, it says I have to press “back up” for the “stand by” not to take place - and I might not always see that message (if I am only listening to the TV) or be able to get to it in time so it doesn’t go into “stand by”. Is there a way to get rid of this annoying option? ThanksHicouso,Sorry to hear your having problems with your Sky Broadband service.Depending on which Sky Broadband your will depend on what speeds you will get.Sky Broadband Connect isupto 8mbpsand If your in aSky LLU areathen you will be onSky Broadband LiteorUnlimitedwhich isupto 20mbps.However Both Connect, Lite and Unlimited ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality. Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interferance,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3) Have you tried to see if theproblem still happenswhenusing a wired ethernet connectionfrom your router to the computer?4) Whatspeed did Sky estimatefor yourlinewhen you ordered your broadband? You can find out by going toat Sky.com5)What Sky Broadband Product do you have?IeSky Lite Broadband,Sky Unlimited BroadbandorSky ConnectBroadbandHope that helps,CheersHi,I cant dispute what you are saying, but imagine the pressure Sky is under to give new functionality on their platform, the desire to be the first to provide the best service to its customers.What ever you create, there will always be improvements that could have been done. But at what point do you stop making improvements andrelease what you have done ? It is a difficult call to make.I use skyplayer on a little netbook plugged in to a 42" widescreen TV, or via my xbox. The xbox has a problem, if I fast forward or rewind, then it doesn't resume. It could be my network. But it is a method of watching something I might have missed, oran old movie which I missed when it was on TV, somethingSky has kindly made available for me to watch at no extra cost. They didn't have to do it, like most, I would have accepted what they offered and be happy with it.You have to think, 20 years ago, there were only16 channels of analogue TV, 10 years ago, it went digital and 5 years ago it went HD, today, you can choose what program (out of what is available)you want towatch andat what time.You can only imagine what will happen in the next 5 years, just have to wait and see.If anybody is wondering, no, I don't work for sky CheersPete.Nilsatis wrote:Up to you, and depends what they are replacing.I always look for the cheapest option for secondary devices and as you dont hold your laptop in high regard I would be minded to stick a wireless usb in if the wireless card is not good, plenty for under a tenner.The laptop's wireless adapter if <REMOVED>, but the wifi signal in my room, and my room is <REMOVED>. That's why I have them for my xbox, kept getting disconnected. Used to have a laptop with built in wireless n, before it broke, I was getting 2 out of 5 bars but it gave me close to full speed. Tried external wireless n usb ones, but they just go to 1mbps within windows. But they're fine in the rest of the house. I mean If I had that ebay listing, would it be ok for my laptop and xbox? Would I plug 2 wires from 1 into the router, then 2 wires upstairs from 1 into the xbox and laptop?All in all, it has not been an auspicious start to my sky contract.I had until recently been a fairly unhappy Virgin customer. Poor broadband speeds, poor customer service, regular phone outages led me to look elsewhere, and given the sad lack of competition in the UK market, I turned to Sky.Two months on, and my phone is still unuseable. The broadband speed is up and down, never getting anywhere near the 5.0Mb they claim I can get on my Broadband Info page. Multiple phone calls, more minutes spent on hold then I realistically have to spend given how busy I am, multiple tests, BT engineers not bothering to turn up, and all I get from Sky is more promises about how they will get BT onto the case, get things sorted, and improve my service.was indeed escalated and I showed printouts of similar pathpings / extended pings to the engineers that visited.Currently I am connected wirelesly but the synmptoms are identical if I connect directly with Cat 5; Fine during the day, terrible at peak times.I have only 1 socket in the house whichthe router is plugged into with the original (and very short) cable. During fault finding both I and various engineers have used the test socket but it makesno difference. I have used several filters and the last engineer that visited installed a filtered faceplate for me which I am now connected in to. I have 2 routers as Sky provided a new one for me for a different fault a week after i ordered the service (it wasnt the router in the end but I now have 2 good routers). Both routers have exactly the same symptoms also.In fact nothing changes the packet loss on hop 3 which has been getting steadily worse since around Oct / Nov. In fact as all the packet loss is always on Hop 3 (out of the exchange)I think I can say with certainty the problem is not with me or in my house.Online gaming is now completely and utterly impossible (and I dont meanim upset because of poor pings orjitter I literally mean you cannot play at all because you cannot even move for more than 5 seconds out of 30 or often even log in!)during peak hours as is any type of streaming.I would have called Sky again after they 'fixed' my PPOA drop outs (which are not totally fixed anyway) to have another go atsorting the packet loss but after at least 5 engineer visits already cannot afford yet another afternoon off work for yet another engineer to tellmehe can see nothing wrong, the trouble is they always visit in working hours when there isnt actually a problemat which timeeven my own testing then shows zero or at most 1% packet loss out of the exchange.In addition and I havent booked this out because its a minor inconvenience compared to the other problems. Occasionally after my router drops then resynchs its PPOA session, I cannot log in to any game at all. Steam says I am not connected to the internet at all (though I can browse just fine) whilst Blizzard games just lock up then time out when trying to log in, Minecraft lets you log in then immediatly boots you out again before the world loads. If I leave it 30 mins or so it sorts itself out or if I physically power the router off and back on that normally sorts it also (sometimes it requires 2 or 3 hard reboots though). A soft reset of the router from the web interface does not work. Its just like a random Firewall rule has been applied to my router blocking inbound or outbound gaming ports, but nothing shows up in therouter firewallsettings. Again this happens with either of my Sky supplied routers. It also occurs on both laptops and my PC at the same time which have different OS and AV software installed so cannot blame them.Hi,I have Sky Fibre and two SKYHD boxes.The router is on the ground floor, wired to my PC.On the first floor, my main SKY+ HD box is connected by the wireless router that Sky supplied. on the 2nd floor is my other sky+hd box.This is the one I am having problems with. I use the TP-LINK system around teh house - turning each electrical point into an access to the internet, I have plugs on the 1st and 2nd floors for the Blu ray devices and for SKY on 2nd floor.About 3 days ago, On demand stopped working on the upper SKY box. I have reset the box, checked the cabling and t all comes up FAIL! FAIL FAIL!I have used the manual IP configuration and it can now see my local network, DHCP is OFF but the Service Connection still reports FAIL.I cannot connect the Fibre router to the box as they are two floors apart. I just do not know what the problem is or how to fix it. The only thing showing in on-demand is the new dexter and those updates - but its like the old anytime - no pictures...All other on demand stuff is missing.Need help as my daughter is now badgering me to fix the problem... any help would be good.Hi thesmiff, It's great to read that you are a fan of The Borgias I've not actually watched it myself but I hear good things. I'm sorry to read that you seem to be having some issues with your Sky box when viewing some recordings. If you have not tried this already, it would certainly be worth rebooting the box by switching it off and disconnecting it from the mains power supply and leaving it for a few minutes. From what you tell me, it sounds as if there is an issue with the hard drive of the box which should be fixed byperforminga planner rebuild. This will not affect any of your recordings, but it may only fix this issue on future recordings, and not fix any issues which may haveoccurredretrospectively. If you can give this a try and let us know if it helps at all, or if you have any other questions or queries please do not hesitate to get in touch. ThanksHi Lynda+W, It's great so speak to one of our Sky Broadband customers, although we could have hoped it had been under happier circumstances. I'm sorry to read that you have been having some issues with your connection as of late. Can you let us know if you have noticed there being any interference on your phone line at all? Are you able to connect and access the internet by using an ethernet cable rather than wirelessly? We ask this as if you can, it would be a wireless connection issue, which you can find steps to help with this. If it still does not help at all when doing this, can you let me know if the internet light on your Sky router changes colour when you are losing connection? If you can let us know, or if you have any other questions or queries please get in touch. ThanksIs my situation belownormal - Meaningful communication from SKY about my order has been none existent. I wont call the extortionate premium rate number (from my mobile) and I have only ever managed to access live chat once (today). Why can’t there just be a 01 type number I can call? Does SKY not earn enough money form me already?! Basically my contract is with SKY; does SKY not have a contract with openreach?… if so surely there is a service level agreement concerning timeliness? How do I formally complain about this very poor service?Original help request of 5/7We arranged to move our package when we moved. I was told that out TV would be installed after we moved and it was ? great.We were categorically tols that our talk / broadband would be installe don 2/7 - Great.Then it went downhill. I received a text on 28th June to say there’s a problem with your phone line so your sky talk and broadband won’t activate on 2/7. We’ll update you again on the 8th! So instead of telling me something constructive I had to call sky at my expense of ?2.40 (as calls to your numbers on my mobile cost nearly 15p a minute and I had to hold for over 15 mins!).I was told there is a problem with BT. I was told that you are waiting for BT to do a survey and I have been told nothing more.This is not good enough ? my contract is with Sky not BT and nothing proactive is being done. I want meaningful updates; not having to call extortionate numbers. We need the internet phone for online banking etc and there is poor 3G in our area.After chasing again today i managed (for the first time) to get access to live chat (with help form a friends wifi)SKYOk Matt what I can see from the order is that there is a delay on your a line install give me a moment to look into this further for youOk From what i can see on the order is that it is with out order recovery team and they should have some information for you soon and will contact you in due coresMEOk but that doesn’t actually tell me anything...where we have moved to there is very poor mobile reception and with no phone this is extremely restrictive. Also we cant do any online banking which is causing us real headaches. Saying 'i should have some information soon' implies to me further delays... i just want to know that the broadband will be installed ASAP -This really shouldn’t be that difficult!!SKYI fully understand this but until we get the information back from openreach we are not able to give you any information but if you can give me a moment please I will see if I can get any information for our team that are dealing with thisMEthanksSKYnot a problemI am just speaking one of there advisers nowhi Matt my Colleague is calling openreach to see if there is any updateas this is a new property it can take longer for the line to be installed and that is where the issue isOk Matt I have been informed that the line work is in progress it is going to take a little longer sorry and my colleague is telling me that the next update we should get is around the 15th16th and they have raised a call back to up date you on the 17thMEThat really is not good enough - again an update implies further delays. I have explained to others on several occasions the estate has been there for over a year ? I can see where the phone line just needs to be connected! Our neighbours moved in only 1 week before us and they have had their phone line for over a week already. What time frame have open reach given? Surely there must be some service level agreement between you and them? How can I complain about this ? it really is absurd.Then as i hadnt replied for 2 minutes the chat was ended...Hi shel81This is the artist previously known as LEELEELEELEELEE replying under my new username - the reason for my new username being the way I resolved my help request issues.After FINALLY speaking to someone from Sky who understood the issue it transpired that my "old" username/account was set up when I initially took up the Sky package online ... However, it was not in any way linked to my actualy Sky account (no idea why - and I dont have the time to find out)However - to fix it is simple enough - simply create yourself a new SKY ID* (by choosing create ID, rather than logging in with your current details) , choose a new username and input your SKY account number to it ... now when you log in with the "new" Sky ID/ email it will still default you back to sky.com but you will have a new pull down menu under the "help and support" tab which takes you to the myhelprequests page.*The only conundrum being that you need to supply/set up a new email account otherwise it will tell you "you already have an account with that email address", If you have a googlemail account, you wont have to - happy to explain why/how if you are indeed with gmail. Alternately just set yourself up a generic freemail account.Hope this helps.LeeWhen I log into My Sky and go to My Account > My Package I see the followingI only have one Multiroom subscription, so what is the second Multiroon (yellow circular icon) showing in my account? Sky did send me an additional viewing card by mistake as they seemed to think I wanted a second multiroom installation, but a customerservice agent told me to return it to Sky by post (which I did).I only have 2 Sky boxes in my house (Sky+HD and Sky+HD 2 TB), so why are the Sky+HD box (yellow circular icon) and Sky Digibox (green tick icon) showing on my account? I used to have a standard Sky digibox years ago, but this was upgraded to a Sky+ box and then moved to a spare room and used with a Sky Freesat viewing card. More recently we moved our existing Sky+HD box into this spare room (taking out the Multiroom subscription), bought a new Sky+HD 2TB box for our main room and threw the old Sky+ box away - all installed by a Sky engineer.I believe this has prevented me from upgrading on-line in the past and so I'd like these redundant items removed (obviously without causing any knock-on impact to the services and equipment I do have).Hi,I have noticed whilst watching the French Open on ITV4 HD that the picture/audio is really out of sync with each other. All other HD (and non-HD) channels are fine, however ITV4 HD is miles out. This goes for the programmes and the commercials.Is this a known issue? Seems mad that ITV would be pushing ITV4 HD as one of the 2 main channels for the tennis at the moment and for such an issue to be occuring.If anyone else has noticed the same thing, it would be good to know. Also, if anyone at Sky could help me understand whether this is an issue through Sky or more likely to be an ITV problem, then that would be good to know.Thanks in advance.Groovymini thank you so much - its worked perfectly, and I've now got all of my old email safely sitting in Gmail.Just for the benefit of anyone toying with whether to try this...1. Originally I had all my old emails in the "All Mail" folder on the pre-yahoo version of sky.2. since the switchover, my new email has been going to the yahoo version of sky, also my calender & contacts.3. My old email (about 4,800) had not come across, but I could see it using the "temporary" version that Sky had put up4. I followed the steps in Groovymini's posting5. my old emails starting transferring over to the account I have set up in Gmail. It took about 12 hours6. so I now have all my old emails in a new folder on my Gmail account. A few (about 200) went into the spam account, but I can just transfer those across. They also still remain on the Sky temporary version, its just made a new copy.I guess if I wanted to move them into my Sky account I probably could transfer them now from Gmail to Sky using one of their automated tools, but I think I'll quit while I'm ahead - I can use the Gmail account as an archive to look at my old emails, and transfer any that I need individually to Sky ... or more likely everything from Sky to Gmail so I never have to rely on Sky again!Good luck to everyone else who has lost all their email - I've no idea if it will work for everyone, but it did work for me.Some folks have already stated on the forum that they've been offered half price line rental, broadband or whatever for a year as compensation.These were people that decided to PHONE sky & complain about the migration shambles / fiasco.Likewise, other more vocal / proactive people on the forum have had their missing archived emails transferred over by sky, whereas more recent visitors to the forum are still being told that the only way to get their missing mail is to individually forward each one to themselves (which we all know isn't satisfactory).SO STRANGELY, SKY APPEAR TO BE REWARDING CUSTOMERS FOR HARASSING THEM.Make of that what you will folks.You do seem to have had an unfortunate experience! I can only praise the Sky team, and in particular Cheryl with whom I had both email and phone contact, after initially doing the on-line Home Move thing. She kept me appraised at all times of whet was happening, I got texts to my phone on a regular basis, and on the day in question, the engineers were on site 10 minutes before the time given, and had the job done and were gone within the hour, and it involved drilling into solid stone walls (18th century 3 story house), running cables over the roof to the other side of the house, etc.This is the 4th home move I have done with Sky and far and away the best and most professional. It ran smoothly despite my frequent requests for changes to dates, subscriptions and other things.Hello,I have similar issue. I have tried to order a tv package with broadband and phone line rental. The website will not allow me to proceed with booking as the current phone line is active.How can I order sky? I want broadband ASAP upon moving in. How can I pre order a box and engineer? prior to the move date?I have tried sending an Email and have not received a response. I am a new customer to skyPlease let me know how this issue can be resolved. I cannot wait 1 month for internet connection to be established in my new flatHi mancladontour119, Thank you for joining the Sky Help Forum, it's awesome to be the first to reply to you. Sky does not approach or report to CRA like other companies. We do ask and check if you have had a Sky account in your name in the past. If you are worried about your own credit rating then please don't, you don't have to. Please do check our website for any online offers - You can build your own package to include everything you need including TV from Sky and Sky Talk (Phone Line and Calls package) and Sky Broadband. Be sure to check out our too as it gives you the freedom to access Sky OnDemand without wires. Perfect if your Sky+ box (Or Sky+HD) and broadband router are in different rooms. I hope this has helped and you have any more questions please do come back to me.Hy dylanits either combination of the browser your using (and plugins installed) and/or Internet Security/Firewall thats causing this.Try at least 3 different browsers, and run them in safe-mode with no extensions running, try IE, Firefox and Chrome... Firefox is usually the worst culprit for this sort of thing, the problem with webpage speedtests is that its a flash or java application that has to run inside the browser (another application) - i recommend installing JD Auto Speedtester as its a dedicated multi-threaded speedtesting application (I would lower ping test interval from 30ms to 100ms as 30 is just to rigorous I think and may show uneccsary 'jitter') it is a pure application (not flash or java) and does not need to run inside another application (web browser) the results from this program are excellent.if you find all 3 browsers doing it with no extensions running and JD Auto Speedtester shows the variation during testing then this is probably wifi congestion or intermittent congestion at the exchange...but as you say you download just fine tells me its the web browser...I bet your using Firefox!Hi - I've just upgraded as my player was telling me I couldn't download a program until i did so. Now i've upgraded it won't even let me sign in!!!I'm using a macbook pro and running OSX 10.8.4 - i've tried restarting the machine, uninstalling and re-installing the desktop player - i've got the latest version of silverlight.It just gets stuck on the 'sign in to download' screen with the 'signing in' process animation playing. I can watch sky through the browsers no problem, but i can't download anything as i can't access the playerHELP - i'm paying extra for this!!hi i have just registered with sky today .I phoned my current provider virgin to cancel my package,And they infromed me sky broadband was terriable and not to go with them for gaming online? but currently with virgin i have a cable going through a wall to connect my ps3 as the wireless box is so bad .has anyone got experiance with gaming online mainly black ops ectas i am leaving virgin as there internet was so bad .but now there geting someone out tommorow to fix it .even though they hadnt got anyone out the last 5 times i had phoned them .but now i am leaving them there doing it.i no i have a month calling of period with sky .but if the internet is rubbish will have to change package ect thank you for your helpI have just signed up for sky tv to be installed when i move house on the 16th March.Firstly it would only let me select the 15th (before i am even in the house). I was told online that i should just book it for teh 15th ring up and change that.Next after placing my order it has changed my address to no.4. Apparantly on my street there is only no.1, 4 and 6 and no other houses (there are about 8 in total).I have just spent an hour on the phone to try and sort thing out and have had no success. have been passsed to 4 different people and no 1 has helped.I haven't had this problem setting up my internet and phone with BT and am considering whether sky is the right choice.Okay so I've been with Sky Broadband since October and the experience hasn't been great to say the least.Now comes the latest problem, in the last 4 or 5 days my xbox live keeps on disconnecting and its incredibly frustrating. I've tried changing my xbox wireless adapter (which I exchanged for a new one instore) and it still keeps on happening.I've connected with the ethernet cable and it didn't disconnect but I don't want to have the wire leading all around the house.I've tried all the typical 'resolutions' provided, change modem port, restart modem, change xbox settings etc etc and to no avail.If I'm sat watching the 'configure network' screen on the xbox where it displays my IP settings & info + DNS Settings & info every so often it'll all drop out and go blank (all zeros i.e. 000.000.0.0). I'm on my laptop whilst doing this and the wifi via this doesn't drop out when the ip settings on the xbox do.The odd thing is its only started happening in the last 4 or 5 days - has something happened with Skys servers and firewall settings may have changed?Any ideas on how to solve this?Hi mrsrobinsoncat, no problem at all, I want it to be supported too In no way do we think you should all go away, we love interacting with our members, it's just sometimes hard for us as we get asked for information which we currently don't have, trust me if we had information we could tell you then we would let you all know, it's just sometimes not as simple as that. Let's hope that it will be supported in the near future and I can get sitting out on my decking watching Sky Go on my Kindle Fire HD, well my sons Kindle Fire HD, if it does get supported I'm sure me and my son will be battling to get a shot of it, he is so into angry birds I'm not sure if I will be able to pry it off him and he is only 4 :s Anyway thanks for getting in touch and fingers crossed that we can support it in the future. CheersHi sorry forgot to come on here, i went onto sky site other day and spoke to a online person who explained abou the auto renew which refused to change but since that was what he said to do i thought i would test and loged in using chrome instead of ie10 and it worked.it was annoying since it refused to change under ie10, as soon as chrome loaded the page click on off and it changed.at time i was bit annoyed it was not working and then it said to email to cancel and no reply and it turns out was a website issue with ie.Hi Everyone,We have been busy here in the office over the last few weeks cross trainingthe Knowledge Advisors to be moderators.Our previous moderators will be retired and the Knowledge Advisors will now take on this role as well as assist with any queries within the community.Want to come and meet the team? Then check out our new 'page located in the help tab above. Also in the help tab you can find a step by step guide to getting started, including how to sign up for the forum,the Community Rules and other helpful information.I was a big fan of Film Four, Film Four World and BBC4 going back several years on Sky, however there are very few international films or feature documentaries broadcast anywhere on Sky as far as i can see.Within the 'Docs' section of Sky, most of the channels show factual programming, but not true 'documentary cinema' ... there are also no films of this kind within the 'Movies' section.I'd really like to see a documentary channel with feature documentaries such as these films:Also, an international film channel showing different genres of international film would be very welcome, these types of fim for example:i'm not sure if there are plans for any channels of this type? If not perhaps a season of documentary or international cinema on Sky Arts or Sky Atlantic?Thanks in advance.I have been receiving both unsolicited emails and physical mail through the post. They all followed on from an email which you sent saying"We'd like to keep you up to dateHello xxxxxxx,We want you to make the most of your Sky package. But we've noticed that you've chosen not to receive marketing emails."So, for starters, there is written confirmation from you that I had not given you permission to use my personal data in this way.ComplaintsKMM17855419I15977L0KM,KMM17774454I15977L0KM andKMM17724120I15977L0KMwere completely ignored despite an acknowledgement from you that they had been received.Your point about updating my preferences under My Sky is a total and utter irrelevance, since I never changed them in the first place.So, in summary, you havea) Misused my personal data against my explicit instructionsb) updated my contact preferences without my consent andc) failed to respond when I complained about it.Misuse of my personal data against my explicit consent is one thing, completely failing to respond in anyway to my complaint is simply inexcusable.What do you intend to do about this before I take my complaint to the Information Commissioner's Office?Hello,i just recently upgraded my broadband to sky fibre optic, and im facing this problem as high latency.The one broadband i had was BT infinity which is not even fibre one, but i had less ping when with my fibre optic, so wheres the point ? im fed up with this all thing, who can give me an advice for choosing correct internet broadband, cause my neighbour across the street got less ping when me. Hes not even on fibre... in uk servers i used to have ~20 or even less ping (ms) , now ive got over 30- 40 with my fibre one. I need good internet connection cause i play competetive, im competetive gamer... I might thinking about BT fibre optic and have a lilttle talk about gaming internet settings, any suggestions, what do you think guys ?Hi there, latelyI have been having some extremley annoying latency issues when playing World of Warcraft on my laptop.Here is my pathping - please help if you can.Tracing route to 195-12-232-102.customer.teliacarrier.com [195.12.232.102]over a maximum of 30 hops: 0 paul-PC.Home [192.168.0.2] 1 SkyRouter.Home [192.168.0.1] 2 027fef73.bb.sky.com [2.127.239.115] 3 027fed58.bb.sky.com [2.127.237.88] 4 5adfcf00.bb.sky.com [90.223.207.0] 5 5adfcf00.bb.sky.com [90.223.207.0] 6 195.50.122.113 7 ae-1-51.edge5.London1.Level3.net [4.69.139.75] 8 Telia [4.68.111.182] 9 ldn-bb1-link.telia.net [80.91.246.144]10 prs-bb1-link.telia.net [213.155.134.36]11 ffm-bb1-link.telia.net [80.91.245.100]12 ffm-b10-link.telia.net [213.155.134.135]13 * * *Computing statistics for 300 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 paul-PC.Home [192.168.0.2] 0/ 100 = 0% 1 2ms 0/ 100 = 0% 0/ 100 = 0% SkyRouter.Home [192.168.0.1] 5/ 100 = 5% 2 49ms 5/ 100 = 5% 0/ 100 = 0% 027fef73.bb.sky.com [2.127.239.115] 0/ 100 = 0% 3 63ms 10/ 100 = 10% 5/ 100 = 5% 027fed58.bb.sky.com [2.127.237.88] 0/ 100 = 0% 4 --- 100/ 100 =100% 95/ 100 = 95% 5adfcf00.bb.sky.com [90.223.207.0] 0/ 100 = 0% 5 --- 100/ 100 =100% 95/ 100 = 95% 5adfcf00.bb.sky.com [90.223.207.0] 0/ 100 = 0% 6 67ms 9/ 100 = 9% 4/ 100 = 4% 195.50.122.113 0/ 100 = 0% 7 66ms 6/ 100 = 6% 1/ 100 = 1% ae-1-51.edge5.London1.Level3.net [4.69.139.75] 0/ 100 = 0% 8 --- 100/ 100 =100% 95/ 100 = 95% Telia [4.68.111.182] 0/ 100 = 0% 9 68ms 5/ 100 = 5% 0/ 100 = 0% ldn-bb1-link.telia.net [80.91.246.144] 2/ 100 = 2% 10 86ms 7/ 100 = 7% 0/ 100 = 0% prs-bb1-link.telia.net [213.155.134.36] 0/ 100 = 0% 11 79ms 7/ 100 = 7% 0/ 100 = 0% ffm-bb1-link.telia.net [80.91.245.100] 1/ 100 = 1% 12 81ms 8/ 100 = 8% 0/ 100 = 0% ffm-b10-link.telia.net [213.155.134.135]Trace complete.Hi,I have been leaving comments on various Football stories on the Sky Sports prem league for some time now.To date, I have never seen any of my comments printed on any of the stories.I have never been abusive and stick to the points being made on the comments from other users.I always get the notification that my comments will be sent for authorisation, but have never seen one printed.Is there a reason for this, I have recently changed from sky broadband to Virgin, but still log into sky sports as normal and have kept my Sky Email address and was posting comments for some time before moving to virgin broadbandRegardsGerardI am totally disgusted that instead of by telephone and broadband being switched to Sky yesterday, 09/07/13, I have been left with no telephone or broadband with the outlook that the service will not be up and running before the 15/07/13. Sky put the cause down to Openreach and insist that there's nothing they can do. Openreach refuse to communicate as they are under contract to Sky. So basically instead of a trouble free change over as promised in the advertising I have lost all my services for at least a weak without anyone being able to accepted responsibility and actually get up off of their backsides and do something to rectify the situation. Joke is because the switch over hasn't been completed properly I am still being charged by my previous ISP.speedyrite wrote:Seems that the "old" HD pack (?10.25 per month) is no longer available.Sadly, I did not get around to adding this to my Entertainment & Sports package *before* EE+ came into existence.I didn't realise that it would no longer be available for existing customers who didn't already have it.If I had added the "old" HD pack *before* EE+ came into existence, my TV package cost for Entertainment & Sports package (which costs me ?42) plus the "old" HD pack would have been a total cost of ?52.25 per month.But now, to be able to see Sports in HD, it seems that I must upgrade to EE+ and add the Sports in HD pack making a total cost of ?57.75 per month. That's ?5.50 a month more than it would have been.When EE+ was announced, I mostly ignored it because I'm not interested in any of the additional channels that it offers.I suppose I should have paid more attention to the detail, although I did find the pricing of it all rather confusing at the time!So, sticking as I am for now...Not sure why you want to add EE+. If you are a Sports (and/or Movies) subscriber there is no point since this always carries the full ?10.25 sub if you want HD.EDIT: Sorry, speedy, misread your post - did not notice you didn't have HD at all before so ignore all that.Hi I would like to say a very big thankyou neither me or my partner knew that you had to have a code to turn our LG television on and off, when we purchased a new remote it turned the tv over but not thing else we have been up and down most of the weekend adjusting the sound and turning tv off.I rang my son and he said you needed a code for the tv but he didn't know it, so ten minutes ago I found this page and was delighted to see you installed sky and yippee I followed your instructionsand it has worked, I'm thrilled as both me and my partner haven't got a clue about things like that as they say we are techno phobs haha. Again many thanks for you help take carexI had this problem on my Xbox 360 for a while this afternoon.I tried logging in four or five times and it eventually worked.I've got this error a few times during programmes though:"ErrorYour session has been ended as a third member of your household has started viewing on another device. You can watch on up to 2 devices at the same time."This raises two questions for me:1) How is that even possible? You can only register TWO devices, so a third should never be able to sign in, let alone play anything.2) We have ONE device registered (the Xbox 360).Here are some classic quotes from the Sky website. Just think "Android" and "Sky Go" when you are reading them and try not to wet yourself laughing."Because we never forget that Sky is a choice, we put customers first and work hard to earn their trust and build long-term relationships.""At Sky, we believe in better. Better technology, better programmes and better customer service are what have made us Britain and Ireland’s leading entertainment and communications company""At Sky we will do all we can to provide you with the most suitable response specific to your particular situation and to ensure, where possible, that your complaint is resolved to your satisfaction.""We will ensure that your complaint is investigated by the person in the company that is best placed to resolve your complaint.""We aim to respond to your complaint and agree a resolution within 10 days. Some complaints by their very nature, however, may take longer than others to resolve, particularly if they have technical complexity. If we have been unable to agree the resolution of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.""We hope to resolve every complaint promptly and to your satisfaction. But if for any reason you are not fully satisfied with our response, please tell us and let us know where you think further attention is required. We can then review your complaint, and our response, and can escalate the complaint within the company. We will let you know if anything else can be done to resolve your complaint and we will inform you of how long it is expected to take to resolve. We will keep you informed of progress and any changes."Ha Ha Ha Ha Ha HaHello, I received my sky hub last Friday as well as confirmation that my line was activated, unfortunately I have no broadband, the only lights on my hub are the power and wireless lights.I rang cs Friday and was told to wait a few hours (til midnight) for the line to activate properly but it never did, I then rang back Saturday, we did some trouble shooting and i have a dial tone but can't call out so the cs rep said he would escalate my case and that I would receive a call within 72 hours to solve my problem, I haven't received any call since.I would really appreciate it if i could get some help in fixing this problemRegards SeanFrom what I've read your line attenuation will vary depending on how far you are from the nearest exchange, and the quality of the line. The lower the better. Yours is high.Mine is 37db and the best I can get is 8mb.Have you tried using a different socket in your flat/house? You should try and use your master socket if possible. I can't do this since my master socket is inconveniently located in a small storage room with no power points in it. The first socket I tried had a line attenuation of around 56, but then I switched to a different one (in the same room) and it dropped to down to 37.A 65db line attenuation is more like a line length of 4.5km, and a max 2-3mbexpected speed,lines often don't take a direct router back to the exchange they can go all around the houses, literally.Although quiterare it could be possible that a fault on the line ether internal in your home or external couldcause the attention to be inflated, the easiest way to gauge this would be to do aavailability checker on yourline hereas they will give you a expected speed basedon the actual real length of your line, as BT know this information to the actual meter.Also ensure your connected to your Test socket when taking your line stats as this will give you a truepicture without the risk of anything internal effecting it.Last year November time I had a problem with my broadband so I bought new phones, cables, filters in fact you name it I bought it and still a problem. So I phoned for help and Sky were brilliant, and thought it may have been a phone line problem, and although after numerous tests and even an engineer visit (he did find a fault but didn't fix the problem) the problem still persisted and then one day it miraculously fixed itself.All was well with the world untill last month when the exchange went down but then my speeds increased yay thought I and stable line up from 14-15Mb to 17-18Mb down synch also with a stable over 1Mb upsynch. Then last week the problems again exactly the same as November. Use the phone and all hell breaks loose with the upstream noise margin. So I change the phones go into the master socket and still the same change all the filters again and still the problem.Phone sky and they test line but mobile drops out (crap reception at my house) wait for a call back none came, so I phoned back and spoke to a lovely lady and explained all again also saying that its the phone that is causing it and infact while speaking with her the broadband drops out 4 times. I tell her this is happening before it registers at her end as I use monitoring software and I was also telling her the upload and download synch rates which she didnt seem to like and she asked what I was using. Anyway the upshot of my conversation with her was that nothing can be done until the 8th July as "it" is remotely monitoring the line as the line has become unstable. I know its unstable thats why I called in even stating when its worse and giving some pointers as to what might be the issue -the phone line. Now heres the thing when the engineer was round in November he told me that he had seen this problem before and it was fixed by a lift and shift at the exchange but as it fixed itself things never went that far.So can this be sped up or do I have to have no internet for a while after someone or something (skybox I'm looking at you) uses the phone?Edit: Just noticed you ask for certain things:Sky package Sky Unlimited with phone and tvmy exchange WMPER.Exchanged filters, phones, cables, plugged into master test socket. soft and hard reset router still the problem persists.SteveHere is copy of my logMay 13 16:01:04 syslog: eth1 (switch port: 1) Link DOWN.May 13 16:01:04 syslog: eth2 (switch port: 2) Link DOWN.May 13 18:01:10 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 13 18:02:13 syslog: eth2 (switch port: 2) Link DOWN.May 13 18:31:59 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 13 18:32:04 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 13 19:19:38 syslog: Line 0: ADSL link downMay 13 19:19:38 syslog: Line 0: xDSL G.994 trainingMay 13 19:19:38 syslog: Clear IP addresses. PPP connection DOWN.May 13 19:19:44 syslog: atm0 - WAN link DOWN.May 13 19:19:53 syslog: Line 0: ADSL G.992 startedMay 13 19:19:57 syslog: Line 0: ADSL G.992 channel analysisMay 13 19:20:04 syslog: Line 0: ADSL G.992 message exchangeMay 13 19:20:05 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7005May 13 19:20:09 syslog: PPP LCP UP.May 13 19:20:10 syslog: WAN link UP.May 13 19:20:10 syslog: Received valid IP address from server. Connection UP.May 13 19:20:12 syslog: Send out NTP request to ntp1.isp.sky.comMay 13 20:45:07 syslog: Line 0: ADSL link downMay 13 20:45:07 syslog: Line 0: xDSL G.994 trainingMay 13 20:45:07 syslog: Clear IP addresses. PPP connection DOWN.May 13 20:45:12 syslog: atm0 - WAN link DOWN.May 13 20:45:23 syslog: Line 0: ADSL G.992 startedMay 13 20:45:27 syslog: Line 0: ADSL G.992 channel analysisMay 13 20:45:34 syslog: Line 0: ADSL G.992 message exchangeMay 13 20:45:35 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7003May 13 20:45:40 syslog: PPP LCP UP.May 13 20:45:40 syslog: WAN link UP.May 13 20:45:40 syslog: Received valid IP address from server. Connection UP.May 13 21:59:33 syslog: eth1 (switch port: 1) Link DOWN.May 13 21:59:33 syslog: eth2 (switch port: 2) Link DOWN.May 13 23:59:10 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 00:00:12 syslog: eth2 (switch port: 2) Link DOWN.May 14 06:04:49 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 06:11:53 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 14 09:19:36 syslog: eth1 (switch port: 1) Link DOWN.May 14 09:19:36 syslog: eth2 (switch port: 2) Link DOWN.May 14 11:19:09 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 11:20:13 syslog: eth2 (switch port: 2) Link DOWN.May 14 15:58:21 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 17:06:01 syslog: eth2 (switch port: 2) Link DOWN.May 14 17:38:30 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 18:04:14 syslog: Line 0: ADSL link downMay 14 18:04:14 syslog: Line 0: xDSL G.994 trainingMay 14 18:04:14 syslog: Clear IP addresses. PPP connection DOWN.May 14 18:04:20 syslog: atm0 - WAN link DOWN.May 14 18:04:29 syslog: Line 0: ADSL G.992 startedMay 14 18:04:34 syslog: Line 0: ADSL G.992 channel analysisMay 14 18:04:40 syslog: Line 0: ADSL G.992 message exchangeMay 14 18:04:41 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7004May 14 18:04:46 syslog: PPP LCP UP.May 14 18:04:46 syslog: WAN link UP.May 14 18:04:46 syslog: Received valid IP address from server. Connection UP.May 14 18:04:48 syslog: Send out NTP request to ntp1.isp.sky.comMay 14 18:04:49 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 14 21:09:44 syslog: eth1 (switch port: 1) Link DOWN.May 14 21:09:44 syslog: eth2 (switch port: 2) Link DOWN.May 14 23:09:08 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 14 23:10:12 syslog: eth2 (switch port: 2) Link DOWN.May 15 06:05:43 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 15 06:06:47 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 15 07:08:27 syslog: Line 0: ADSL link downMay 15 07:08:27 syslog: Line 0: xDSL G.994 trainingMay 15 07:08:27 syslog: Clear IP addresses. PPP connection DOWN.May 15 07:08:33 syslog: atm0 - WAN link DOWN.May 15 07:08:42 syslog: Line 0: ADSL G.992 startedMay 15 07:08:46 syslog: Line 0: ADSL G.992 channel analysisMay 15 07:08:53 syslog: Line 0: ADSL G.992 message exchangeMay 15 07:08:54 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7006May 15 07:08:59 syslog: PPP LCP UP.May 15 07:08:59 syslog: WAN link UP.May 15 07:08:59 syslog: Received valid IP address from server. Connection UP.May 15 07:09:01 syslog: Send out NTP request to ntp2.isp.sky.comMay 15 08:57:46 syslog: eth1 (switch port: 1) Link DOWN.May 15 08:57:47 syslog: eth2 (switch port: 2) Link DOWN.May 15 10:57:10 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 15 10:58:11 syslog: eth2 (switch port: 2) Link DOWN.May 15 14:17:49 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 15 16:13:55 syslog: eth2 (switch port: 2) Link DOWN.May 15 16:58:08 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 15 16:58:13 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 15 21:02:31 syslog: eth1 (switch port: 1) Link DOWN.May 15 21:02:31 syslog: eth2 (switch port: 2) Link DOWN.May 15 23:02:10 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 15 23:03:12 syslog: eth2 (switch port: 2) Link DOWN.May 16 06:05:23 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 16 07:16:30 syslog: eth2 (switch port: 2) Link DOWN.May 16 09:16:10 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 16 09:17:11 syslog: eth2 (switch port: 2) Link DOWN.May 16 11:28:04 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 16 13:23:44 syslog: eth2 (switch port: 2) Link DOWN.May 16 13:47:55 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 16 16:08:00 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 16 22:56:27 syslog: eth1 (switch port: 1) Link DOWN.May 16 22:56:27 syslog: eth2 (switch port: 2) Link DOWN.May 17 00:56:09 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 00:57:11 syslog: eth2 (switch port: 2) Link DOWN.May 17 06:05:12 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 07:17:45 syslog: eth2 (switch port: 2) Link DOWN.May 17 09:17:09 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 09:18:11 syslog: eth2 (switch port: 2) Link DOWN.May 17 10:09:42 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 14:29:18 syslog: Line 0: ADSL link downMay 17 14:29:18 syslog: Line 0: xDSL G.994 trainingMay 17 14:29:19 syslog: Clear IP addresses. PPP connection DOWN.May 17 14:29:25 syslog: atm0 - WAN link DOWN.May 17 14:29:32 syslog: Line 0: ADSL G.992 startedMay 17 14:29:37 syslog: Line 0: ADSL G.992 channel analysisMay 17 14:29:43 syslog: Line 0: ADSL G.992 message exchangeMay 17 14:29:45 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7006May 17 14:29:49 syslog: PPP LCP UP.May 17 14:29:51 syslog: WAN link UP.May 17 14:29:51 syslog: Received valid IP address from server. Connection UP.May 17 14:29:52 syslog: Send out NTP request to ntp1.isp.sky.comMay 17 14:37:31 syslog: eth2 (switch port: 2) Link DOWN.May 17 16:37:08 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 16:38:11 syslog: eth2 (switch port: 2) Link DOWN.May 17 18:33:56 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 22:33:03 syslog: eth2 (switch port: 2) Link DOWN.May 17 22:33:21 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 17 23:38:06 syslog: eth2 (switch port: 2) Link DOWN.May 17 23:51:31 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 00:02:54 syslog: eth2 (switch port: 2) Link DOWN.May 18 02:02:08 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 02:03:12 syslog: eth2 (switch port: 2) Link DOWN.May 18 06:19:41 syslog: Line 0: ADSL link downMay 18 06:19:41 syslog: Line 0: xDSL G.994 trainingMay 18 06:19:42 syslog: Clear IP addresses. PPP connection DOWN.May 18 06:19:48 syslog: atm0 - WAN link DOWN.May 18 06:19:56 syslog: Line 0: ADSL G.992 startedMay 18 06:20:00 syslog: Line 0: ADSL G.992 channel analysisMay 18 06:20:07 syslog: Line 0: ADSL G.992 message exchangeMay 18 06:20:09 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7006May 18 06:20:14 syslog: PPP LCP UP.May 18 06:20:15 syslog: WAN link UP.May 18 06:20:15 syslog: Received valid IP address from server. Connection UP.May 18 06:20:16 syslog: Send out NTP request to ntp2.isp.sky.comMay 18 06:28:22 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 07:31:10 syslog: eth2 (switch port: 2) Link DOWN.May 18 09:06:36 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 09:10:08 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 18 10:33:07 syslog: eth1 (switch port: 1) Link DOWN.May 18 10:33:07 syslog: eth2 (switch port: 2) Link DOWN.May 18 10:59:34 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 11:11:58 syslog: Line 0: ADSL link downMay 18 11:11:58 syslog: Clear IP addresses. PPP connection DOWN.May 18 11:11:59 syslog: Line 0: xDSL G.994 trainingMay 18 11:12:03 syslog: atm0 - WAN link DOWN.May 18 11:12:14 syslog: Line 0: ADSL G.992 startedMay 18 11:12:19 syslog: Line 0: ADSL G.992 channel analysisMay 18 11:12:25 syslog: Line 0: ADSL G.992 message exchangeMay 18 11:12:26 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7005May 18 11:12:30 syslog: PPP LCP UP.May 18 11:12:32 syslog: WAN link UP.May 18 11:12:32 syslog: Received valid IP address from server. Connection UP.May 18 11:12:33 syslog: Send out NTP request to ntp1.isp.sky.comMay 18 11:34:20 syslog: eth2 (switch port: 2) Link DOWN.May 18 12:36:59 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 14:59:18 syslog: eth2 (switch port: 2) Link DOWN.May 18 16:30:55 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplexMay 18 17:44:35 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplexMay 18 18:35:45 syslog: Line 0: ADSL link downMay 18 18:35:45 syslog: Line 0: xDSL G.994 trainingMay 18 18:35:45 syslog: Clear IP addresses. PPP connection DOWN.May 18 18:35:51 syslog: atm0 - WAN link DOWN.May 18 18:36:01 syslog: Line 0: ADSL G.992 startedMay 18 18:36:05 syslog: Line 0: ADSL G.992 channel analysisMay 18 18:36:12 syslog: Line 0: ADSL G.992 message exchangeMay 18 18:36:13 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7003May 18 18:36:18 syslog: PPP LCP UP.May 18 18:36:18 syslog: WAN link UP.May 18 18:36:18 syslog: Received valid IP address from server. Connection UP.May 18 18:36:20 syslog: Send out NTP request to ntp2.isp.sky.comMay 18 20:17:06 syslog: Line 0: ADSL link downMay 18 20:17:06 syslog: Line 0: xDSL G.994 trainingMay 18 20:17:07 syslog: Clear IP addresses. PPP connection DOWN.May 18 20:17:12 syslog: atm0 - WAN link DOWN.May 18 20:17:21 syslog: Line 0: ADSL G.992 startedMay 18 20:17:25 syslog: Line 0: ADSL G.992 channel analysisMay 18 20:17:32 syslog: Line 0: ADSL G.992 message exchangeMay 18 20:17:34 syslog: Line 0: ADSL link downMay 18 20:17:34 syslog: atm0 - WAN link DOWN.May 18 20:17:34 syslog: Line 0: xDSL G.994 trainingMay 18 20:17:49 syslog: Line 0: ADSL G.992 startedMay 18 20:17:55 syslog: Line 0: ADSL link downMay 18 20:17:55 syslog: atm0 - WAN link DOWN.May 18 20:17:56 syslog: Line 0: xDSL G.994 trainingMay 18 20:18:12 syslog: Line 0: ADSL G.992 startedMay 18 20:18:16 syslog: Line 0: ADSL G.992 channel analysisMay 18 20:18:23 syslog: Line 0: ADSL G.992 message exchangeMay 18 20:18:24 syslog: Line 0: ADSL link up, Bearer 0, us=798, ds=7005May 18 20:18:29 syslog: PPP LCP UP.May 18 20:18:30 syslog: WAN link UP.May 18 20:18:30 syslog: Received valid IP address from server. Connection UP.richieau wrote:Bagpipeman wrote:I should have included this in my previous post.If there is any doubt why SkyGo Developers should acknowledge Linux O/S ..... the future is nearer than you realise!Take a look at Ubuntu developments People have been saying that about Linux for well over a decade. I can remember back in 1994 someone telling me this was the year Linux would takeover. Roll forward 19 years later... it's still nowhere.Strange with 27% of of mobiles sold , 90% of the worlds 500 fastest servers, 100% of the top ten all running some form of Linux and over 90% of all installed OS's a variant linux I wonder what you definiton of 'Somewhere' would be ?I have the same issue and have had for a couple of years ago. To be honest after reading this post and countless others on various sites, I assumed it was an inherant problem with the hardware and therefore couldn't be resolved. I still supsect this is the case, but thought I'd try posting anyway. I'm surprised reading through this thread that all of the admins seem to be oblivious to this issue, which so many HD customers suffer with. I recently bought a new TV and happened to mention the problem to the guys in the shop, all of who said they'd heard the same complaint many times and said it was a hardwear issue which Sky refuses to aknowledge.My problem is as follows;The sound and picture go out of sync on ALL recorded HD programmes if we pause it and restart viewing or fast-forward or rewind. Once the sound has gone out of synce there is nothing we can do to resync. We've tried stopping the programme and restarting it, restarting from the begining, unplugging the HD box then reconnecting the power and starting the programme from the beginning. Nothing works so we now don't record anything in HD.Sky HD+Model no: R005.054.09.00PSerial no: <REMOVED>Reciever ID: <REMOVED>Edited: Removed sensitive/personal informationThis is slighty impractical advice as we have now set up dozens of other devices for the various routers, all of whose passwords include an asterisk at some point, amongst other symbols. I don't understand why it is so difficult to just list the symbols available on the zero key of the remote, in the order which you scroll through them. I am somewhat surprised that these are not listed in the user manual. I think there is an asterisk there but as that is also used as the hidden character symbol on the password after entry, I am not sure I am getting it right.Thanks WilsonI have tried Radio Times in the past but it uses 4 pages per day, and is only slightly ahead of the game. I preferred the Saturday Express, with highlighter which I used a lot when I recorded TV onto my 4 DVD recorders. (4 because at 9pm quite often there are several programmes I would like to record)However, since getting SKY+HD a year ago, which I think is brilliant, even the 7 day EPG, I do like being able to set a recording at the click of the remote button.I also like the fact many programmes on SKY are repeated several times a day, especially in the early hours, plus the +1 hour feature I find invaluable in avoiding conflicts, and gets me round recording more than 2 programmes at the nominal 9pm.I do not miss my DVD recordings one bit, for recording TV programmes.Touch wood I have had hardly any problems with my HD box, which an EPG rebuild have not solved, I would hate to have to re setup my recordings. I did take the precaution though of taking photo's of each page of my EPG (17 pages!) with digital camera on tripod should I ever have to set up a new box, which I re photo the EPG every other week or so.Whilst i have tried e-mailing sky and not got a response I thought i would try the live chat as on their complaints page it is recommended that this is the quickest way to deal with problems. Surprise Surprise -- Live chat is not available and hasn't for the past 2 days that i have tried. Well Done Sky you really are No1 for AWFUL customer service, Highlight that on all your promotions I'm sure people will come flocking to you-- NOT. Sky should come with a hazardous warning sign, that way people will have been warned about the dangers ahead.Whilst we are assured that all is being done to resolve this fiasco I am still doubtful that it will be resolved in the near future.I have now been in contact with the customer service team three times, not sure if this number is being billed or not, but I cannot fault the professionalism of these operators, even though they could not help.A lot is being talked about fixing this issue but there has been no communication as far as I can see regarding any compensation for the failure to send or receive emails. I for one have lost a significant amount of money due to these issues, in excess of ?1,500.I am also awaiting emails regarding job applications that I have pending, if I have lost a job because of these issues then this could amount to many thousands I have lost.I would be nice to have a communication as to what, if anything, Sky is willing to offer in compensation.While this is a free service it is a service and as such has a minimum standard that should be maintained. This has not been the case.I await a response from Sky, I will not hold my breath as I would like to continue to live, and am not hopeful of a satisfactory answer.cjklaner wrote:As per last night's advice I have just changed my password on sky.com (again). I can get into my inbox but the last messages are from 4 April (with the exception of a random 5 - literally - junk mails that have come through?? Really can't understand how these can get through if nothing else can??)In mac mail where I normally access my emails I have nothing - it gives me the message "The SMTP server “smtp.tools.sky.com” rejected the password for user “xxx@sky.com” presumably because I have changed the password. I've updated the password in preferences, I honestly don't know what else to do.The other annoying thing - I have lost my archived messages - archived because I needed to keep them!At this point I just need to know if this is ever going to be sorted or if I need to begin the laborious task of changing my email address with the world - this is going to take a long time to catch everything and I need to know if I need to start sooner rather than later.I have a full sky package and pay a lot of money to you every month. I am not at all happy.Ref post Good evening Cjklaner, sorry to see that this is still causing issues for you.I'm going to get our Escalation Team to look in to this further as you've tried all of the relevant troubleshooting for this issue.They will send you a by midday tomorrow requesting some more details and will then take this further.If you have any questions in the meantime then please feel free to post back to us.Thanks,Damian99 wrote:Hello SkyIn common with many other users, Ilost all sent/deleted items from my Windows Mail account when migrating from theIMAP to POP server, although I am receiving new mails. However, current advice is that no action is required as regards the use ofiPad/iPhone but this is not the case. Initially, I was receiving new emails but could not see any of the emails in the inbox at the time of transfer. Because different servers are in use by the desktop and the mobile devices, the email accounts do not reconcile i.e. items deleted or sent on the mobile device are not replicated on the desktop and vice versa. As of this morning, I have lost sight of the oldinbox emailson both iPad and iPhone, although I am still receiving new emails as evidenced by the acknowledgement just received from the Sky Help Centre in response to my queries. It looks to me that urgent advice is required as to how desktop and mobile devices are to be synchronised and items previouslyheld on the IMAP server canbe copied across to thePOPserver.....Ref post Hi Damian99, great to see you posting on our Forum for advice on this! Can you confirm that whether you or using POP or IMAP settings on all devices? If you are using different settings on different devices then this would mean that you would see different mail in your mail boxes.It may be worthwhile ensuring that all devices are set up to the same settings as per our recommended setup steps .Please come back to us and let us know how you get on with this and if this doesn't resolve the issue then we'll continue to troubleshoot this.Thanks,What a biggest c0ckup of email migration, heads should roll for this. 169 pages of complaints prove that the testing wasnt done properly, yahoo didnt do what they were meant to do and the sky senior management didnt obviously think this through properly.The Steering Committee or whoever authorised this, need a good rollicking from the ExCo, and the head of this project needs to be fired. Due diligence obviously has failed, the sky email migration team havent done their homework and probably relied too much on Yahoo. This is a cockup from both parties, I wonder if the pilot was done properly! As a company director, I would haul in everyone responsible and roll some fine heads!The idea of providing customers with a better service has backfired. Google was fine, as it provided both IMAP and POP3. Yahoo only provides POP3 support although you can use IMAP, it isnt supported.I use IMAP as I cannot be bothered going to my iphone, outlook at home and work and updating each email from all 3 mediums. IMAP allows you to delete an email/move it to a folder etc from the server therefore updating all your clients email software. I also had folders setup and sub folders on the server, therefore if my iphone/laptop was stolen, I wouldnt lose my emails and I wouldnt need to back up the outlook.pst file.In my case, all my folders now appear as INBOX.FOLDER NAME and sub folders as INBOX.FOLDER NAME.SUBFOLDER NAME etc which is very frustrating! All my folders, sub folders havent been moved into my Inbox folder correctly in order. All my folders, sub folders are on the same level as my inbox which is really annoying as I am unable to view the folder names when I log onto Sky Email, because the column which shows the folders cannot be increased in size. There is no functionality to move the column to the right, so I can see the folder names. Usually there is the option to increase the column size to the right, like Outlook.Another problem, is since I was using IMAP ( i am sure 1000's of people who were using IMAP are having this same issue), I am unable to see any emails on POP3 or IMAP on Outlook in any of my folders other than my inbox. Therefore I am limited to logging onto Sky Email to view my emails which is cr@p as the functionality is very limited and I do not have access to my calender, tasks etc.I dont think the SKY email migration team bothered looking at IMAP and how it would affect users who are using IMAP settings. I am guessing they all thought they could force everyone to use POP3 on email clients such as Outlook. Only iPhone has ability of IMAP but again I cannot view emails in my folders on there either.My frustration is that I completely dislike the look and feel of Yahoo Email. If I wanted Yahoo email, i wouldnt be using SKY email address. I am sure 1000's others feel the same.Totally Angered Customer(i have bolded the areas so Sky can see my complaint clearly and fix the issues. I keep getting morons at the Sky Email migration team (indians who are limited with tunnel vision and dont look outside the parameters they are given) telling me that it will be fixed in 24 hours. Well its been 7 days, and those 24 hours havent yet materialised!)OK this is the third time I've posted on here as I still have had no reply to my earlier two posts. I access my e mails through Outlook and want to continue doing so, I dont want Yahoo inflicted upon me with with all of its adverts and the like.I agreed early on and signed the Terms & Conditions and my e mails were transferred to Yahoo... along with the 1,000's I had deleted since 2099.I have that sorted now but when I go back onto Outlook my In Box is now empty and I cant send or receive e mails via Outlook.If I try I get the following message:An unknown error has occurred. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800C0133I have followed the threads on here and rechecked all of my POP settings and everything is fine.I have also tried to change my Password, just in case that helps...except my Surname and Street whereI grew up isnt recognised...How can it not recognise my surname!I'm really not sure what to do next but if this isnt sorted by this coming weekend then I'm voting with me feet and moving to another provider.So, can someone with some technical knowledge please get back to me with a possible solution, a personal e mail would be niceBazzer610Mail Goes to trash, I then move it to inbox which is empty I might add, no e-mails in inboxthat were there before the switch.after a while the emails then dissapear into cyber space somwhere because I can no longer find them. I inbox is empty again. Spoke to a gentleman on live help yesterday to be told to do everything I had already done, change password log backin, Ha Ha what a joke that wasI changed my passsword and then it would not let me log in until I had gone through the change password again and put it back to what it was. Told the Gentleman that I had lost countless important emails to which he replied It will be ok when the full switch over has been done. Obviously I told him this was no good to me. hmmmmm waited but no reply so said my goodbyes and left the live chat. Another waste of time from sky well done. Obviously I am only a little man that subscribes to sky and it would not exactly dent your vast amounts of profit if my 40 odd pounds a month went elsewhere ( I mean 1.2billion profit reported july 2012) So why should you really care if I stay or go and is it really worth the hassle to sort out these problems when apparently they will all just dissapear when the full migration has taken place. I would ask you to reply to me by e-mail but I wonder if it would actually stay on my computer long enough for me to take it seriously. Please PLease sort it out this is really making a global firm look rather ameteurish and annoying a <REMOVED> of a lot of peopleUpdate from Sky: your reply can be found at post #2706ClaireB16 wrote:i cant gain access on my iphone ive gone through the trouble shooting guides as with the set up with yahoo and nothing works. all the host host name and SMTP are correct.my phone keeps saying that the passwords are incorrect but i can access my email on my laptop.had this problem for a few weeks but just thought it was the switchover to yahoo.help please!!!!JRT1991 wrote:AllOur Sky & Yahoo supports teams are busy working on any outstanding issues that have been posted. In order to try and make it easier for the guys to track new issues can I ask anyone who hasn't previously posted and has a problem to please post here rather than open up additional new threads.For anyone who is getting flooded with forum update notifications to these threads, this is because of your forum settings requesting notifications to the threads you are subscribed to.Please see on how you turn these offRegarding responding to everyone's query, the team are working through every post as quickly as possible, but the sheer volume of posts has resulted in a backlog, so please bear with us. Rest assured we will not rest until everyone is up and running and will get to your specific issue.We are also contacting some customers through private forum message, text and telephone calls to provide guidance on how to get your emails issues resolved, so please watch for these contacts.Also make sure you check the , before posting. We are constantly refreshing these pages with the latest advice and fixes.Thank you for your patience.JRT1991 wrote:AllOur Sky & Yahoo supports teams are busy working on any outstanding issues that have been posted. In order to try and make it easier for the guys to track new issues can I ask anyone who hasn't previously posted and has a problem to please post here rather than open up additional new threads.For anyone who is getting flooded with forum update notifications to these threads, this is because of your forum settings requesting notifications to the threads you are subscribed to.Please see on how you turn these offRegarding responding to everyone's query, the team are working through every post as quickly as possible, but the sheer volume of posts has resulted in a backlog, so please bear with us. Rest assured we will not rest until everyone is up and running and will get to your specific issue.We are also contacting some customers through private forum message, text and telephone calls to provide guidance on how to get your emails issues resolved, so please watch for these contacts.Also make sure you check the , before posting. We are constantly refreshing these pages with the latest advice and fixes.Thank you for your patience.JRT1991 wrote:AllOur Sky & Yahoo supports teams are busy working on any outstanding issues that have been posted. In order to try and make it easier for the guys to track new issues can I ask anyone who hasn't previously posted and has a problem to please post here rather than open up additional new threads.For anyone who is getting flooded with forum update notifications to these threads, this is because of your forum settings requesting notifications to the threads you are subscribed to.Please see on how you turn these offRegarding responding to everyone's query, the team are working through every post as quickly as possible, but the sheer volume of posts has resulted in a backlog, so please bear with us. Rest assured we will not rest until everyone is up and running and will get to your specific issue.We are also contacting some customers through private forum message, text and telephone calls to provide guidance on how to get your emails issues resolved, so please watch for these contacts.Also make sure you check the , before posting. We are constantly refreshing these pages with the latest advice and fixes.Thank you for your patience.JRT1991 wrote:AllOur Sky & Yahoo supports teams are busy working on any outstanding issues that have been posted. In order to try and make it easier for the guys to track new issues can I ask anyone who hasn't previously posted and has a problem to please post here rather than open up additional new threads.For anyone who is getting flooded with forum update notifications to these threads, this is because of your forum settings requesting notifications to the threads you are subscribed to.Please see on how you turn these offRegarding responding to everyone's query, the team are working through every post as quickly as possible, but the sheer volume of posts has resulted in a backlog, so please bear with us. Rest assured we will not rest until everyone is up and running and will get to your specific issue.We are also contacting some customers through private forum message, text and telephone calls to provide guidance on how to get your emails issues resolved, so please watch for these contacts.Also make sure you check the , before posting. We are constantly refreshing these pages with the latest advice and fixes.Thank you for your patience.Hi ClaireB16, Can you confirm that you have tried all of this:1. Reset your password: this needs to be done by logging into the on a web page directly and not through an email client such as Outlook.2. Sky Yahoo! Mail T&C's: check you have accepted the terms and conditions on every email account you have had with Sky, such as your secondary accounts, if you are having issues you can also access them directly in your account.3. Check your settings: you may need to change them over from POP to IMAP click here for and .4. Using mobile/devices to access email: delete the email and add it back on as this helps reset everything again.If you find you are still having issues the Sky are constantly updated and also give you links for troubleshooting steps to try.If so can you tell if you have tried anything extra?Once we know this we can then move things forward for you. Thanks,reposting this information again for those who have just joined the nut house !!!!Hi everyone, just for those who think ALL their previous emails have gone AWOL, they haven't, you can still access most if not all your emails which for the moment are missing somewhere in cyber space1. Open a browser Tab and log into Sky Yahoo mail.2. Open another browser tab and typeinto the address line. You should then be able to see all your old emails.I'm reposting this for those who have recently come into the forum, using this link you should be able to access all your old emails, but, not for long by the sounds of it, we have days to get all our emails forwarded individually !!! but, we don't yet know if this information is correct, so, if you have anything of importance you best get working on forwarding everything you need !!! I know that for me it will be impossible, I have way too many emails to go through so, I'm going to lose every single email that I don't forward on to myself, what a joke !!!!!!Here again is the link to the " count me in " link,you all need to make sure you have accepted the terms and conditions, you can do that by clicking the link, scroll down the page and click the " count me in " button things are bad enough, I don't even want to think what would happen if I hadn't clicked the button !!!!!! so make sure you've clicked it people . You'll also need to check the settings on your mail page to make sure there is no forwarding emails and no filters, if you can get into your emails if you look to the top right of the page you should see your name and next to it a little cog wheel symbol, click the symbol, then in the drop down click "mail options " look to the left side of the options page and you'll see " filters" click this and check to make sure there is no filter in there, it should be blank, then check " pop and forwarding" make sure there are no email addresses there for forwarding to, there should be a be a blue dot in the "Access Sky Yahoo! Mail via POP" you can give it a go, no harm in trying is there, it's all a HUGE mess anyway !!!! It's not looking good for us customers, loyal customers who pay their bills every month, where's Skys loyalty to it's customers ???????? Good luck everyone !!!! from one Sky customer to 1000s moreI'm reposting these links for new members, most of us are being told on the phone by customer services that WE will have to forward ALL our old emails one by one to ourselves although at least 2 of us have had a live chat and have been ASSURED ALL our old emails from our inboxes will be migrated over within 48 hours !!!! MMMmmmm once I see them in my inbox I'll believe it, if though they aren't there within the 48 hours I will be seeking further advice, this is OUR mail and no-one has the right to delete it or leave it in cyber space but us !!!! For now though, use the top link to find your old emails and use the bottom link to make sure you have accepted the Ts & Cs good luck to you allas well as this information, anyone who cannot find their posts or need to know how to access any messages sent via the forum here's all you need to do, click on your name at the side of your posts, this takes you to your profile, here you will see messages and can see when you posted, just in case you need to go back and find your posts, so many posts now things will get lost just like our emails !!!!!I'd like to say Hello to all the new members who have come into the forum, could I also say please DO NOT post your email addresses here on the forum, this is for security purposes, this forum is open to the public, so please, do not put your email address in your posts, thanks. I have just been on the phone to Sky, I have given it more than enough time to see if my account sync would work and that ALL my old emails would begin to come through to the new Sky Yahoo server, didn't work, but then I didn't think it would, I have informed the advisor that when forwrding a message from the google server to the yahoo server a copy of that email is then shown at the top of the emails page, so, in order for me to forward over 13000 emails to myself I would have to have open both the old account and the new one so tht I could keep track on the emails I'm forwarding, does that make sense to you all ??? I sent myself one of my emails from the google sever, and yes it went to the yahoo server but also it also looked like a new email in the google servered, I'd be going round in circles trying to decipher what is old mail and what is a copy ???? baffled ???? I also informed the advisor that when I log into yahoo mail my password has been saved and stored as well as my email address, this also shouldn't happen, I didn't ask for my email address and password to be saved, I think there could be a lot of security breeches !!!!! I now need to wait for a call regarding these issues. Can I also please ask everyone to remember that the staff are all doing the best they can to answer calls, emails, posts here on the forum etc, this isn't their fault !!princecaspian wrote:During the appalling email changeover my wife suddenly lost the ability to log in to her Yahoo email account from any of her devices (iPad, iPhone, MacBook, any webmail via Safari or IE or POP Outlook). Prior to this on Apri 17 her Yahoo email had been working on all platforms therefore all settings and passwords etc must have been correct. Following advice on this forum from your advisers, I unlocked her Sky ID and changed her password. She then could use all devices for email using the new password. However it was not possible to use webmail via the Sky.com webmail page because her Sky ID or password is not recognised. Login from the Yahoo webpage with an @sky.com ID and the new password gives access to Yahoo webmail!Although she has a partialemail service, we have both had to get involved with setups and processes (for example downloading all archived email before the changeover as I felt I couldn't trust Sky) that we shouldn't have had to if we were with a responsible and professional provider. We get all our communication services (TV, telephone, BB and email) through Sky and have a very large monthly bill. I would have expected 'believe in better' was something other than just a marketing phrase - it seems not.Please do not take me down the stock reply route - I just want my wife to be able to use her Sky credentials with Sky!Please accept this as a formal complaint about your email changeover and please advise on how my wife can get her Sky ID and password to be accepted.Ref number Hi princecaspian, We are aware that the transfer hasn't as well as we had expected and we are not happy with how it has went however we are doing everything we can to fix the problems and help our customers. For the problem your wife is having with the her Sky ID and password can you try the below for me:1. Reset your password: this needs to be done by logging into the on a web page directly and not through an email client such as Outlook.2. Sky Yahoo! Mail T&C's: check you have accepted the terms and conditions on every email account you have had with Sky, such as your secondary accounts, if you are having issues you can also access them directly in your account.3. Check your settings: you may need to change them over from POP to IMAP click here for and .4. Using mobile/devices to access email: delete the email and add it back on as this helps reset everything again.If you find you are still having issues the Sky are constantly updated and also give you links for troubleshooting steps to try.Please do let us know how you get on. Thanks,on?25-04-201312:30 PM- last edited on?25-04-201302:17 PMby Hello Kat-S! (or is it LaurMac?)It is fanastic to get a response at last! Thank you so much for replying! I tried to send the snapshots of my AppleMail & OUTLOOK11 but I have not heard from you so perhaps they did not get sent. (they are have just file addresses) Please advise me what to do I am getting desperate which is why I sent my persoanl data).My Apple Mail screenshots you requested are as follows:-file://localhost/Users/paultilling/Desktop/Sky:Yahoo/Apple%20Mail%20screenshot1.pngfile://localhost/Users/paultilling/Desktop/Sky:Yahoo/Apple%20Mail%20screenshot2.pngfile://localhost/Users/paultilling/Desktop/Sky:Yahoo/Apple%20Mail%20screenshot4.pngfile://localhost/Users/paultilling/Desktop/Sky:Yahoo/Apple%20Mail%20screenshot5.pngI seem now to be able to set the outgoing server data which I could not before.Sky/Yahoo somehow recognised my password last night (Wed 24th) at 1725GMT and allowed a lot of myApple Mail emails to download. They also did the same on myOutlook11client email program. But later they rejected the same password. It seems there are very rare occasional windows of opportuniy. Also myiPadcan often download in the early mornings but not in the day time.I seem t have two IDs one just my name before the ampersand and the other the complete email address but just one common password.I hope that helps. Thank you again for answering me.Paulcharlie2001 wrote:My additional account holder could access her e-mail with no problems when the switchover first took place but subsequently she started getting the Yahoo sign in page. She reset her password several timesbut now can't sign in or access her e-mails as it says either her user name or password is not recognised. Please help.JRT1991 wrote:AllOur Sky & Yahoo supports teams are busy working on any outstanding issues that have been posted. In order to try and make it easier for the guys to track new issues can I ask anyone who hasn't previously posted and has a problem to please post here rather than open up additional new threads.For anyone who is getting flooded with forum update notifications to these threads, this is because of your forum settings requesting notifications to the threads you are subscribed to.Please see on how you turn these offRegarding responding to everyone's query, the team are working through every post as quickly as possible, but the sheer volume of posts has resulted in a backlog, so please bear with us. Rest assured we will not rest until everyone is up and running and will get to your specific issue.We are also contacting some customers through private forum message, text and telephone calls to provide guidance on how to get your emails issues resolved, so please watch for these contacts.Also make sure you check the , before posting. We are constantly refreshing these pages with the latest advice and fixes.Thank you for your patience.Ref number Hi charlie2001, Can you tell me what your wife is trying to access her emails using? Is it through webmail or an email client? Also can you check that you have accepted the terms and conditions for all accounts, this includes any secondary accounts as this may be causing a problems if it hasn't been. Once we know this we can assist you further. Thanks,Adele+Barnes wrote:Hello AnneThere was nothing wrong with the settings - one day it worked, the next day it didn't (I did not change any of the settings to make it not work!). It is actually working again now, without me doing anything - but since then none of his emails are staying in his inbox, they are going straight to trash.I am loathed to reset his password for him, because then I expecthis mail client will not work again. It seems I can either have one working but not the other.Ref number Hi Adele+Barnes, I understand that it will be frustrating having one issue arise after one is resolved however we will help you until everything is fixed. For the problem with your husband's email can you try this:If you are accessing Sky Yahoo! Mail through an email client and you're finding that your emails are being auto-deleted or placed in your Trash/Deleted folder unexpectedly instead of your inbox, we have provided further explanation of this on our help page. This page explains how you can check your settings to ensure you have not selected the option to delete emails once they have been downloaded, depending on which email client you are using. If you don't access your emails through an email client and only access them through Sky.com, please . You should also check your filters to ensure you don't have any unwanted filters set up to delete emails as they arrive. Your filters can be found in the Filters section in Mail Options.Please let us know how you get on Thanks,In reply to post number 839.Hello pc999.First of all please accept my apologies for the late reply to your post.I have read in your post that you have already gone over the help page and frequently asked questions which we keep sending people to when they are having issues with the switchover.There is a section titled Why is some of my data missing in my new Sky Yahoo Mail account:If you accepted the Sky Yahoo! Mail Terms & Conditions before 4 April, we transferred all your mailbox data over on the 4 April - this is true for almost all customers.We experienced a few problems in migrating the information over for a small number of customers so these are being investigated and copied over individually. The information customers have reported being missing includes:? Archive folder? Saved folders? Emails (e.g. missing from your archive or sent items)? CalendarWe copied your contacts across from 31 March, so if you added or updated any contacts after this, those changes might not have been carried over to your new mailbox.If you have only signed the Sky Yahoo! Mail Terms & Conditions recently, it can take some time for all your information to be copied over.Please try to log in from the main and let me know if you are able to access the archived emails from there?Kind RegardsHello Azz360,A massive welcome to our community and thanks for making your first post.Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,Well problem is back. Not sure how long playback worked for, but I just had the Press Sky when playing back live paused TV. I was also recording what I was live pausing, that is - live paused a movie, then decided to press record to record it incase I didn't get chance to resume before live pause gave up, as it happened I was back in time so resumed playback, watched to end of that film (so recording will have stopped) and 30-60 minutes or so (wild guess as I wasnt monitoring) into the next film and I get Press Sky.I wonder if recording when in live pause triggers the bug. I will try the live pause timer reset see if it fixes it again.From what I can tell, the issue is caused by a lack of working disk space. Live pause, recording and on-demand all require a certain amount of disk space to function, and it's probably the case - if these are all simultaneously failing - that you dont have enough... Even if the box tells you that you have plenty of space left on the planner. The new "Undelete" feature, coupled with the new set of on-demand and catch-up features has placed additional pressure on the disk, to the point where the free disk space percentage indicator is virtually meaningless. I suspect there may also be a bug in Undelete in which it does not free up space as it should.The solution is, unfortunately, that you have to free up space manually and then force the box to clear it's cache.1) delete as many recordings as you can to get you back to at least 50% free space.2) go to the Deleted section and then press the yellow button on each one to permanently delete the recordings.3) perform a planner rebuild.When you reboot the box, the missing services should have returned.System update won't do any harm, but I think is unnecessary. Doing a planner rebuild before doing any deletes may temporarily mask the problem, but you will end up at square 1 soon enough when the cache refills. Killing the power at the wall and restarting may similarly mask the problem by temporarily emptying caches, but again, it would be short term. Culling your recordings and keeping your free space at a healthy level seems to be the only long term fix.Hi chelsea12You may find it acceptable for our sky box to need regular planner rebuilds but I did not and I contacted Sky support and told them as much. They told me my only option would be to pay for an engineer to come out at the lovely charge of ?65 (this price includes a replacement refurbished box). I, however, did not find it acceptable that Sky's update broke our box and made it useless.Our sky+ HD box wasn't a lot of use if it couldn't live pause and once it was stuck in this mode you had to turn it off to get it working again. We couldn't rely on it to record anything on a regular basis as it failed to record or suffered from phantom clashes, we often had no sound when turning the box on and would have to turn it on and off to get it working. So I informed Sky we would be cancelling our subscription and seeking a more reliable service elsewhere. We tried various suggestions on this thread and many of them we couldn't even do. The planner rebuilds were the only temporary fixes that did any good but only short term.Magically Sky have now paid for our engineer visit as they would rather not lose customers over something that is their fault although they don't admit any fault of course. If we had broken our box I would understand that the fee would be our responsibility. The engineer came and within five minutes of testing our old box he pulled it and replaced it. Our old one could not cope with the update that was forced on us. Our refurbished replacement box is working brilliantly and it even seems to do things that the old one didn't, like parts of the planner showing up in yellow writing.My advice to anyone having problems is - do try the other steps first but if the problems persist, like ours did then I would suggest using the customer support on the website or ring up.Hi,Can anyone advise what the T+Cs for the Sky GO service say regarding the location of a device (XBox) in relation to the Subscribers Address?My parents have a Sky subscription but no requirement for the Sky GO service entitlements. I'm wondering what the T+Cs would make of my son registering his XBox against their Sky GO account and use their entitlement?He sadly can't use my account anymore as with the number of devices with Sky GO I've already used my two entitlements.I would assume that the T+Cs have this fairly much wrapped up to protect from this type of use, but I thought I'd ask anyway.ThanksIainHi monkeyboy57, There is nothing more frustrating trying to sort as you don’t want controls all over the house to just switch over the TV, if you are having issues trying to get the code to tune your Sky Remote control to your TV then try this as it will give you options to try. If you find the code you need is no there then please use the drop downs to say it has not helped as the more interest in the different models of TV will alert our programing team that there is a need for codes to be generated for that specific make and model. I am sorry there will be no time scale given to when they will be available so you just need to keep checking every now and then. If this has not helped then let me know and I will try my best. ThanksHi,A few months ago I changed my email address and since then I'm unable to log in on any Sky website except the main My Sky site. For example if I go directly to sky.com/nevermiss and try to log in there I will get a wrong username/password error. If I then go to the My Sky site the log in will succeed and I can then use the never miss service without having to log in.Do I need to update my email address somewhere other than my main profile to be able to use the login boxes on Sky's non-My Sky sites?Hi Slitto,Is the server based in Europe? It's usually best to choose a server as close to you as possible.DHCP is basically just software on the router that assigns an IP address to each machine that connects to it from your side of the connection. I could only see it being the issue if you were dropping your Internet connection at the point another machine connected to your router. This would be due to them both trying to use the same IP address and can be resolved by setting one or both manually to use a different IP address.You can make DHCP is turned on by going to and entering admin then sky as the password and username. It will be under Advanced>LAN IP Setup. The only settings are a tick box to turn it on and a start and end IP address for setting the pool of IP addresses which can be used, normally 192.168.0.2 to 192.168.0.254.Hi John B, I am amazed as you are the 1st person from sky to approach me.I have been with sky for some 4 years and like others, spend over a ?1000.00 with sky every year. Recently I wanted to upgrade my box to a 2TB unit so called sky to see what deals they could give me. They said I could have one for ?49 which I was happy to pay, then they said I would have to pay ?60 for an engineer to deliver it. I didn't want to pay that and said to them just pop it in the post and I can swap it over myself, they said they couldn't do that and I would also have to have Multi-room.Again I didn't want this and explained this to them. And then the fun and games started, I told them to consider it and call me back. They said they would in 24 hours and after 4 days I got an automated email from sky asking me what my experience was on the call. So I told them that I was still waiting for a reply and gave my mobile number and still no reply after another 3 days. I then had to call them and go through all the above again which took ages, then had to go through it yet again and yet again.To be honest, sky's customer service is one of the worst I have come across. Some of the people have a "if you don't like it then you know what you can do" attitude and have yet had anyone call me after I have been promised or asked. In my view I have no alternative but to cancel, not what I want to do but what are the options. There are now some interesting alternatives out there - BT, Netflix, virgin etc.. The glimmer of hope is that this is the 1st time someone from sky has come to me, don't let me down.... Lets see if you can throw some deals my way rather than new customers, oh and by the way in 4 years I have never asked for any deals or money off.So tonight we phoned sky to enquire about our sky account looking at reducing or cancelling the tv (preferably not the latter) and enquire about the broadband offer we kept getting reminders for.The lady was quick enough to add the broadband offer before she put us through to cancellations..... Then we got cut off!Called back and spoke to one lady before getting put through to cancellations, the guy wasn't very helpful. The lady tried to offer free movies and half price multi room. The guy said they have no offers as we had three running already.1) was the mcafee which we got when we changed our phone and broadband over (which we though was standard)2) line rental half price3) the broadband offer the lady had just out on.So after we were told "you have to pay for what you get" which after nine years WE KNOW WHEN HAVE WE NEVER, FULL PACKAGE, MULTIROOM, HD. Everything we had. TV is cancelled. We can't have any more offers said the guy because of the three above ( so the two we were offered apparently were not valid) we now have our line rental and the broadband offer we were offered cancelled and stuck in a contract for anther year!I really do find it hard to see how you can treat existing customers who rated sky very highly so appallingly.My children have several favourite program's, from Mickey Mouse to wwe ( of which extra we paid to see some of these) to hey Jessie to top football matches.Do your existing customers really not matter? Are your existing customers of no importance to your company?Please do tell me?ok, sorry for late reply, extremely busy...ok as you have noticed it says PPP is down, this is a problem with your internet connection and nothing to do with wifi, although only getting 2 bars at close range is concerning....was that 2ft away from router? what is the signal strength on inSSIDer when your standing just 2 feet away from the router? what channel are you on? please do not use AUTO for channel in the router...its crud, set channel 1 if your using channels 6, if your using channel 6 then set channel 1 - once you have done that reboot the laptop, stand 2 feet away and run inSSIDer and see what the signal strength is - you may have noticed that a lower number indicates higher signal strength.. at 2ft away on Wireless N you should be getting -20dBm to -30dBm - if its -50dBm or more then this isnt good (for that range, I get -35dBm in room directly above router and -50dBm in living room when router is in hallway)..you may have a few things going on.. something dishing out interference messing with the wifi, and when you ARE connected your probably suffering from congestion because your on Sky Broadband Connect which is a poor service that suffers from severe congestion, also if you exceed 1.3Gb per day usage they slow you down. - hopefully changing the channel as advised and retesting may help (signal strength only - not incoming internet as that seems to be dropping)if PPP is down but connection is still up then this means there is a possible fault on your connection, if this keeps happening, the connection itself is fine but the PPPoA broadband connection over it is dropping, if this keeps happening you should call sky and ask them to perform line tests and give it a check over...is the router near any electrcial devices?We recently had fibre to the cabinet installed in my street and ever since my neighbour signed up for it my connection stability and broadband speed has dropped. Coincidence?When I signed up to sky unlimited broadband we were quoted a speed of between 4 and 9mbps, after the 10 day test period and a phonecall to sky technical support it was set to 2976kbps or there about and I could download at around 320kbs on a good day. The SNR margin at this speed was 9dB.A few weeks ago the speed dropped down to below 2000kbps giving me around 220kbs download speed and if the phone is used around half the time my connection will be lost (using a wired connection) so I called sky technical support and they ran some tests and they ended up setting my speed back to around 2500kbps.For some reason my speed has dropped back down to 2000kbps (still disconnects with phone calls half the time) and on my sky broadband page it says my connection is being tested for the best speed and may take up to ten days (its not changed from 2000kbps during the first 8 days so I don't know what is being tested as it sure isn't speed.)When it was previously set back to 2500kbps I noticed my SNR margin was around 6dB, before I joined sky my old ISP tested me on a 6dB profile and I was achieving speeds of around 3500kbps although it was about as stable as my current connection at 2000kbps with sky.I have tested my router connected to the test socket, about 4 different micro filters, I have even tried a different router but it does nothing to change any of my router stats. 2900kbps has always seemed to be the maximum I can achieve on my line with bog standard broadband and it was fast enough just about to let me use skygo and not impact other internet usage in the house, but now that's pretty much not possible.Current router stats:Operation Mode G.dmtBandwidth Down/Up(kbps) 2048 / 800SNR Margin Down/Up(dB) 9.5 / 9.0Attenuation Down/Up(dB) 60.0 / 31.5Power Down/Up(dBm) 17.5 / 12.5CRC Down/Up 75 / 2FEC Down/Up 730 / 3HEC Down/Up 694 / 6System Up Time 137:06:18Indeed speedyrite.Until this week my connection was a happy 40/10, average pings to the BBC was about 8ms and downloads on Steam etc was blinding. Then some nice people in heavy equipment throw my local FTTC cab on the fritz for the day and now it's gone south.Stats are looking OK today, no drops and no loss on a constant ping test I leave running to the BBC so it's back to normal mostly, just a heck of a lot slower. The problem is I think the logs at the DSLAM for the DLM will have at least a days (probably more because of the housing development over the last 2 weeks) logs looking very nasty so wont want to up my speed for longer.That's my theory anyway but I would love someone at Sky to get the fibre team to take a quick look, but they seem to hate meI wonder if anyone can help.Back in October/November I noticed that I was unable to view a number of channels wthin my "favourites" - these includedchannels105 (Channel 5), 140 (4seven), 174 (5 USA) and 176 (5*). Initially I assumed that this was just a temporary matter but now some months on the situation/issue remains.I have searched the SKY forums & found a few indications of channel 105 (Channel 5) being an issue around the same time but not the other channels I mentioned.My other "favourite" channels (including BBC1, BBC2, ITV1, Channel 4, BBC3, BBC4, ITV2, ITV3, ITV4, E4, More4, SKY News, BBC News, CNN)still view without problem.Any help/advice/guidance to solve this problem/issue would be greatly apprecited/received, thanks.I think you mean they are getting username or password problems, if so try this:Login to your Sky Yahoo Email account online (via the link I posted earlier) and then hover on your name at the top right and select account info from the drop down menu. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again. Then wait 20 minutes or so and see if will then work.If it does not work after doing this try deleting the sky account in your email client and then re-adding it againHi i recently got a problem with satellite signal my subscription ends at the end of the month and now have a you view box, the problem is when i plug coax into the main socket in the wall and as soon as i plug the other end into the you view box i loose my satellite signal on my sky+hd box, i don't get it, the main wall has 3 plugs in one coax, dab and satellite i have tried all the steps the site offers to fix the no signal issue, but the issue is where i plug coax from the wall to the box and as soon as i unplug the coax my satellite signal returns. Can anyone help with this. thanksSpeed issues can be a real nuisance PiRat, so let's get these issues sorted for you Are the Router stats that you've posted from your test socket? If so, the speed is looking quite good from there. This brings me to the connection type you're using, is it a wired or wireless connection? It may be worthwhile having a look at our steps for '' as they should be able to help. Please come back and let me know the requested information and how you get on with those steps and I'll assist further to get a resolution for you. Thanks,HiI have recently taken out the Sky HD package including phone and broadband and am appalled as to why I have received a letter from yourselves advising that both myself and my sister in law who introduced me as a friend are not going to receive the ?50.00 M & S Vouchers.At the time of taking the Sky package out, we were both advised that we were entitled to these as we took up the offer via a Sky Retail Store who was advertising the offer aswell at the time.I rang and spoke to one of your advises over 2 weeks ago who advised that we should have both received our vouchers by now, and I have since received a letter from yourselves dated 06-07-2011 stating that we are not entitled to them.The Sky Retail Store who advertised this at the time is Branch number - 0078 and ASE number - 11167.Why are they advertising things like this we are not going to receive them?I would like you to investigate this matter further for me as we are both looking forward to hopefully receiving our vouchers shortly from you.I must advise that if we don't receive the ?50.00 each in vouchers, we are seriously considering of leaving Sky and taking our custom elsewhere as it is false advertising and wrong that you can do this.If you need the account details of my sister in law who introduced me, I am willing to provide you with the information.Please look into this and consider issuing out our vouchers.ThanksHi Andy, thanks for your quick reply. My Sky service was activated on May 7th 2012, and the email i received from Sky was sent to me on June 7th 2012. (a copy of this email is pasted below)Indeed i have checked my spam/ junk folder, but never received a reply.Thanks again.Neil.Email I received from Sky:Your vouchers are on their wayAccount number [REMOVED]Hello Mr [REMOVED],We're really happy you've chosen Sky TV and hope you enjoy all the programmes that will be coming your way.Also on their way to you are your rewards. You'll receive these by recorded delivery within the next 5 days.Reward TypeTracking ReferenceDate Despatched?50 M&S Voucher[REMOVED]01 June 2012Just so you know, Royal Mail will need a signature. If you're not at home, you'll need to collect them or arrange for them to be redelivered. You only have 7 days to do this, then the vouchers will be returned to Sky. You can go to a Royal Mail Delivery Office and collect your item (take the delivery card and one form of identification with you), or arrange a redelivery online or by phone.Kind regards,Sky Team?BSkyB Limited 2011. British Sky Broadcasting Limited (registered in England & Wales as company no. 02906991)has its registered office at Grant Way, Isleworth, Middlesex TW7 5QDI am extremely fed up, after soo many telephone calls and email's I have still NOT received my ?100.00 M & S vouchers. I have been promised I will receive this on so many different dates, and now apparently head office are sending my vouchers out... but yet again NOTHING received. I think this is a complete rip off!! The only reason I signed up for SKY (numerous boxes) BROADBAND and SKY TALK was to receive the additional ?100.00 vouchers - I wish I just went with Virgin now!I am fed up with calling and mailing and being told these lies! I have reported this to watchdog - which I am aware has been noted in the past, and will be taking this to trading standards, this is FALSE advertising!!I either want my vouchers sent first class RECORDED now or I cancel all my sky packages!!We SHOULD NOT have to keep contacting you to receive these vouchers, you promise within 28 days of signing up. I have informed all my friends and family NOT to sign up with Sky!!A very unhappy customer!Good Morning limesmoothie, I was sorry to read you have still not received your M&S vouchers. I notice that you have checked both your email and the junk mail and still nothing there The info you have been given is slightly wrong. The e-voucher should of been with you within 45 days of activating your service. They should of been sent to the email address you provided when joining Sky. As you still have not got them I would like one of the team to contact you later on today for more details so we can investigate further. They will send you a private message. Kind RegardsHi Salma, Thanks for getting back to us yesterday. We do require security information to be confirmed at the turn of a new day, or when speaking with a new agent. As we have yet to speak, I will need this confirmed again before I can access the account. If you can provide the first and second password characters please? Alternatively, I have created you a link to come through to our team and have a . Once clicked, a new window will open and if you could intoruce yourself with your forum username or 682564 we can identify who you are. The link does work best on a PC/Laptop and is available to 8pm tonight. If you have any problems, let me know. Thanks, GarryHi novouchers,I have had exactly the same problem and have been chasing these for the past month. Originally I was told 14 days to receive them and when this passed they were supposedly reissued and would be sent within 72 hours which didn't happen on 2 occasions. Each time I speak to sky chat they are no help and just say they have been issued and will be 3-5 working days. I spoke to someone on Sunday who told me the reason was because my email address hadn't been confirmed even though every time I have chased these with sky they have asked me to confirm this. They then reissued and I got an email saying they would be 72 hours which would have been Wednesday. Wednesday came and went and surprise surprise no vouchers. I again spoke to someone on sky chat who told me the 72 hours was wrong and it would be 3-5 working days so I would definitely have them by Friday which again didn't happen. Again I chased and have now told they will be another 14 days - I don't believe I will ever receive the vouchers and it was just a ploy to get me to sign up.Good Morning Riker, Thanks for getting back to us. Obviously we would like to get our hands on these vouchers for you, to spend! Normally with any offer that involves a reward of vouchers, these will be sent to you within 45 days of your Sky package going active and these are sent to your email address. If this time hasn't passed yet, then keep an eye on your email inbox as well as any trash/junk folders for these however if this period has passed and they aren't showing in your email inbox or trash folders then let us know as we can chase these up for you. Let us know how you are getting on. Cheers,Thank you for your replying. However I wish to know how much it will cost me to call 08448222010 per minute from my sky talk land line bearing im mind that I have already spent aproximately 60 pounds in mobile talk time in a initial set up of this acount. If its going to cost me more money to get this vaucher from you, then I am affraid I will have to consider another option, for example ligal consumer group or watchdog. At this point I am not happy with the customer service levels that I have experienced so far . And I have to honest that at this point I am considering terminating my contract with sky on the grounds that they have failed to service it correctly. I am considering moving to one of your competitors.Friendly I would like to know if this poor levels of customer service are part of your business level or its just poor staff training. Soon or later your competitors will catch up with you in terms of they can provide and your business may will fail.Good Afternoon jamesma, A massive welcome to our community and thanks for making your first post. I am sorry to read that you are still waiting to receive your vouchers for joining Sky in January. Obviously you should have received these by now and the first thing we would ask you to do is, check your email inbox and any spam folders for these. As you have checked these without success then I will make our team aware of this who can look into this further and chase these up for you. They will be in touch shortly with a. Please may I ask once you have a moment, to reply to this. Cheers,Hi novouchers,I have had exactly the same problem and have been chasing these for the past month. Originally I was told 14 days to receive them and when this passed they were supposedly reissued and would be sent within 72 hours which didn't happen on 2 occasions. Each time I speak to sky chat they are no help and just say they have been issued and will be 3-5 working days. I spoke to someone on Sunday who told me the reason was because my email address hadn't been confirmed even though every time I have chased these with sky they have asked me to confirm this. They then reissued and I got an email saying they would be 72 hours which would have been Wednesday. Wednesday came and went and surprise surprise no vouchers. I again spoke to someone on sky chat who told me the 72 hours was wrong and it would be 3-5 working days so I would definitely have them by Friday which again didn't happen. Again I chased and have now told they will be another 14 days - I don't believe I will ever receive the vouchers and it was just a ploy to get me to sign up.When I signed up I was told I would get my vouchers of ?100 to marks and Spenser this is the only reason I sighted with sky. Because my Internet was with virgin I intended to go with them for my tv also. However the ?100 voucher seemed like a good deal as well as good tv, I was told 40 days I never received it, I called back I was told 7 days, I never received it. I was told 10 days I never received it I was told 40 days once again.... Still not received it, I have checked my junk mail. I do not believe It has been sent,I have received numerous emails regarding promotion packages and also what's on. So how come I get these emails every day and I never receive the one I'm looking for. I have not deleted one email so I know I have not received it, if I don't receive what I was promised I will be terminating my contract as you promised me them. And you are breaching the contract, and I will just go with my gut instinct and leave sky. It's been 5 months I've been waiting.....I was offered ?100 in M+S vouchers and took out the offer on the 10/06/2007 and as it says on the website they will be received within 45 days.It is now the 30/07/2012 and unless I cannot count it has been 51 days and still no vouchers so I phoned sky for the 3rd time as I was told they were sent on 16/07/2012 so thought oh they must be lost in the post, Today I am now told that I have to wait 48 days from my last bill which was on 22/07/2012 so now have to wait until september so not only have I been lied to about them being sent sky have now changed the timescale and I am very very annoyed and will be moving all my sky services elsewhere and find a company that do not lie or change the terms of there offers as and when they feel like it and treat you like you are nothing. ?1000.00 a year I pay to get treated like this.So, I received my reply today from Sky-They write-Thank you for your email sent in regards vouchers for joining in NovemberI have accessed and checked your account and can see that you joined us through a retailer called Love Digital.I have contacted them today make enquiries in regards to the order and they have advised there is no trace of this on there system or on the order placed, on calling I spoke with David who confirmed this information.With this checked and nothing on your Sky account to verify eligibility, I regret to advise that you are not eligable for vouchers.I understand my reply is not as favourable as you would like, however I hope you can appreciate our position with this matter.--I have responded advising that I joined via the Sky website which then generated the following:Your choice of package has been sent to your approved local Sky specialist who will call you to progress your order.Please note your order is not confirmed until your installation has been discussed with you by your local specialistIf you have any questions you can also contact your local Sky specialist using the phone number below. Simply quote your surname and postcode or your reference number.Your order reference number is **** *** **** ***. Your approved Sky specialist: Love Digital Phone number / Opening Hours etc etc--Advised that nowhere on this screen does it mention the withdrawal of any voucher offer and the call centre worker actually read back my order, inclusive of the ?100 Marks and Spencer vouchers.I have advised that this was the single reason for us leaving BT and joining Sky. If they cannot offer me a full explaination as to why they are not offering the promised vouchers I have requested a date for them to come and pick up all of their equipment along with arranging for Lovedigital to refund the monies I paid for 60mtrs of cable.I, of course, will keep you abreast of any further communications I receive from Sky.Good Morning Mems, Welcome to our community and thanks for making your first post. I am sorry to read that you are somewhat confused by the information you have received regarding that offer you took advantage of, to join Sky. If you joined Sky on the basis of a ?100 M&S voucher reward then we can look into this further once the timescale of receiving these is up. You will receive these vouchers within 45 days of your Sky services going active and they will be sent to your email address. Can I ask that you keep an eye on your email inbox and trash folders. Also let me know how you are getting on. Thanks,Hi Harry & dsg, There are 2 scenarios to this situation - the first as Chris has described where an account he used to pay had a small amount of debt on it after his relative passed away. Once this was sorted out he was able to set up his own account. The second scenario is where your card details were used to make an upfront payment on an account that did not complete the 12 month contract, in this situation there is usually a high outstanding balance & an . We will not allow the bank/card details that are linked to this account to set up another account due to the failure to complete the contract. The only way you will be able to set up an account in your name is, as John suggested, to use different card details or to get your relative to settle their account. There is no other way round it as our Security Team have placed a flag against your card details, the only way to remove the flag is for your relative to pay their debt. Thanks,Hi. Can someone please help. I have just upgraded from sky+ to sky+ hd. My problem is the magic eye upstairs.Everything worked fine when i had sky+. And when the new hd box got installed i went to services on the remote then 001 then RF outlet to on and saved. And the cable is in RF-2 on the hd box downstairs.I have a good picture and sound on the second TV upstairs but the remote won't work with the magic eye.Is there anything else i have missed? I have saved and UN-saved the RF outlets,unplugged and plugged the hd box and the magic eye. Any suggestions ? Sorry this is a re-post as i closed it by mistake. And the LED light is on the magic eye.Did you check that the magic eye functions correctly when plugged directly into the RF2 socket? If not, it may be worth trying it, even if the power LED is lit - it's possible that there was a power surge when the supply came back on which has damaged the eye.To check it, you'll need to cover up the front panel of your Sky box very carefully as just a small gap will allow stray IR through to the receiver. Test first with the eye unplugged to make sure the box doesn't respond to the remote, then plug in the eye and test again to check that the eye is working. If it works ok, it looks like your first instinct is correct - a wiring issue. If it doesn't, looks like the eye of the box has become faulty (a replacement eye is cheaper!)Has any one else had major problems with emails since the mergers?Some of my mail goes to the new yahoo account whilst some of it stays in the google account !Both have the same email address obviously as they are the same account. I have to have both pages open in order to read all my mail.Third tier support say this is impossible and I cant recieve mail on google, even though I was actually looking at the page !Nobody seems able to rectify it !Can only acess the yahoo page on my mobile and ipad, the google page is impossible to find !Its a bloody nightmare.All my contacts are still in the google account also. If i want to use a contact listing i have to go to my sky email at google before I can get the details !I'm still having the same problem, too.Just for the one sub account, as our main one and other sub account are fine.It's very frustrating as the sub account with the problem was fine until last week, now no matter what I try Mail Options won't work.A tab opens for it and nothing else happens ? I've tried various browsers and other laptops and PCs ? and the problem remains.It has to be a problem with my account.The same day this happened, my list of applications changed to number five: All My Purchases, Attachments, Calendar, Photos and Unsubscriber.I am able to delete All My Purchases and Unsubscriber ? but they reappear the next time I log in.The two accounts I have that are fine only have Attachments and Photos, suggesting something has changed with my problematic account.Similarly, when I click compose, I am now given the option of Email, Instant Message and SMS.The two accounts I have that are fine only have the Email and Instant Message options, again suggesting something has changed with my problematic account.All I want is for it to work like it did when the changeover first took place.Does anyone else who can't get Mail Options to work have the following?* Applications: All My Purchases, Attachments, Calendar, Photos and Unsubscriber.(My two accounts which are OK only have Attachments and Photos)* Compose: Email, Instant Message and SMS options.(My two accounts which are OK only have Email and Instant Message options)I know my problem of Mail Options not working is nowhere near as bad as some of the experiences others have faced since the changeover, but it'd be good to get it fixed.Like many, I'm losing heart with Sky ? we deserve a better emails service than the extremely poor Yahoo.I finally managed to get into the options settings of my friends account.While this is not an ideal thing to do it does seem to work.1) You will need to disable JavaScript in FirefoxYou do this by going to: Tools, Options, Content Tab, Uncheck Enable JavaScript2) Close Firefox and restart Firefox3) You will need to goto yahoo.com and sign in to the mail option using your sky email address and password don't use sky.com at this point4) You will get a screen telling you that you need JavaScript enabled to use the email but below that there is an option to use the classic version click that.5) You will now be in the classic version of yahoo sky email (DO NOT TRY THE OPTIONS YET AS YOU WILL GET A JAVASCRIPT ERROR)6) Go back to Tools, Options, Content Tab and check the Enable JavaScript, click OK then close and restart Firefox7) You can sign into your Sky Yahoo email account (Via Sky.com or Yahoo mail) choice is yours and you should now see the mail option are there for you.Please note that you can go back to the newer version of Sky Yahoo email by clicking the Get the newest Yahoo! Mail but this will give you the blank options screen again.From what I can see you do not lose any options that are available between the classic and newer version.I got this Wednesday of last week out of the blue and then over the next couple of days nearly every e mail i tried to send got bounced back. After a lot of effort i managed to get hold of the chat line and was advised that i needed to change my password, which i did - and now although i can send and receive e mails normally while logged in to sky, I cannot send from windows mail. I reported this via another chat and was told it was a known issue - so if it were a known issue why on earth was i not warned when advised to change my password. I am really p******ed off with it and have just received an e mail from sky that the problem is being investigated but with no idea of the outcomeAn example of how poor Sky's support is (via LiveChat):Me: I have been getting email errors (bounced emails) for the last 5-6 days. Most of my emails are not being sent.Me: No MX or A records for XXX.com/Mail server for "XXX.com" unreachable for too longSky Assistant: I am sorry to know that you have an issue with e-mails. I will help you with the procedures to resolve the issue.Me: Clearly there is an issue with Yahoo's mail. Are you aware of any issues?Sky Assistant: Andrew, I will explain that for you. Most of our customers had an issue with the e-mails. I helped them to change the password of e-mails and the issue was resolved. I will help you further to resolve the issue.Me: This is not a password issue. This is a DNS issue with Yahoo's mail servers.Sky Assistant: I understand that and this is a known issue. Please change the password and log in after 24 hours, the issue will be resolved.Me: How can me changing a password fix a server side issue with Yahoo?Sky Assistant: Andrew, changing the password will re configure the settings of your Sky yahoo mail in the server and this is the reason we advise our customers to change the passwordMe: But that is not a fix. That does not achieve anything. Read this thread.Sky Assistant: Sure, please stay connected and I will talk to my manager to check the recent update.Seriously! If Sky bothered to log problems like this and provide status updates that are accurate, we wouldn't end up on a wild goose chase and changing things that have absolutely no relevance to the problem.I have had 6 of these messages between Mon/ Fri 17/22 june. One wasre. message toan individual, the others all from the same group though each timere. a different individual in that group. I have tried re-sending individually but they still don't get through. I contacted the HELP desk on Friday and wastold to change my password, go through Outlook Express etc. They obviously had no idea of what to do and had no idea what the error message was or the other one of "unreachable for too long". I was told it needed to be escalated to Level 2 and they would phone me later. When they phoned back - 17 minutes after the agreed time - I was left on hold for 15 mins before the Level 2 person came on the line. She said she had never heard of these error messages and they "weren't software people". It would need to go to Level 3, but not until I had tried re-sending some of the messages and letting her know if they had failed. As this was likely to take 24-48 hours I gave up in disgust!IS THIS ANYWAY TO RUN A HEP DESK!!!!Surely your staff should be aware of problems on the Forum and be made aware of topics needing to be dealt with at Level 3 immediately so that customers time is not wasted. If this issue is not resolved quickly I shall have to change suppliers as this is severely affecting my work. Come on Sky - issue some kind of statement on what is happening.I got this Wednesday of last week out of the blue and then over the next couple of days nearly every e mail i tried to send got bounced back. After a lot of effort i managed to get hold of the chat line and was advised that i needed to change my password, which i did - and now although i can send and receive e mails normally while logged in to sky, I cannot send from windows mail. I reported this via another chat and was told it was a known issue - so if it were a known issue why on earth was i not warned when advised to change my password. I am really p******ed off with it and have just received an e mail from sky that the problem is being investigated but with no idea of the outcomeWe have exactly the same issue, as well as "Mail server for "domain.com" unreachable for too long". After trying the LiveChat with a Sky representative whereby I had to change my password and not access my email for 24hours and this failing miserably, I tried phoning the Helpdesk. They'd never heard of this issue and directed me to the forums and the online Q&A section. Genius. Perhaps if they looked at them themselves they'd realise what a nonsense they are. Having said that, it is reassuring to know that I am not alone!We never had problems with our previous ISP, their Helpdesk was pretty spot on, and we didn't have one Spam email in all the years with them. How it has all changed. Don't think it will be too long before it changes again as this is ridiculous. I rely on email contact.Same issue for me ..Attempted to send 10 emails on Monday advising changed location for an important sports match to the players. 4 emails bounced back some hours later.Needless to say a complete shambles as people turned up at the wrong place !Why has this started happening ?? After losing over 50,000 archived emails through the switch to Yahoo, then thousands of old (previously deleted) emails reappearing at random in my inbox being unable to delete them.. this really is beyond a (very unfunny) joke Sky ! Why do I pay over ?250 p/m for my tv / telephone/ internet pacakge with you exactly ??Sorry, we were unable to deliver your message to the following address.1) bounced @talktalk.netNo MX or A records for talktalk.net2) bounced XXX@me.comNo MX or A records for me.com3) bonced XXX@talktalk.netNo MX or A records for talktalk.net4) bounced XXX @virginmedia.comRemote host said: 550 5.1.1 hb2si426641pac.263 - gsmtp [RCPT_TO]Ok, this is getting worse now.Further to my post yesterday (which is ) I now have proof from 2 different sources that 3 emails I sent from mid April 2013 to mid May 2013 were not received by the people I was sending to.In all cases they show in the appropriate 'sent' folder (Outlook 2010 for Windows, iPad and webmail) as being sent - yet they were never received, and what is more worrying no error mail bounced back to tell me they hadnt reached the intended destination.This now leaves me/us in the worrying situation that we cannot assume for 1 minute that EVERY email we sent since the botched swith to Yahoo has been received at the other end. I have other mails that I have sent during this time which have not been acknowledged and i will now be aking the people concerned (by phone) if they were received or not.I would urge anyone with similar suspicions if you sent an 'urgent' email during the time since the switchover to Yahoo but never had a response to enquire whether your mail was received. This NEVER happened with Google Mail, nor before you teamed up with Google, so why should we put up with it now? Sky this is 2013, clearly Yahoo! Mail is not up to the job. Please tell me why I should have to assume that every email I have sent since this switch to, and while you remain with Yahoo! MIGHT be received at the other end yet I see everything that tells me it has been sent.Not good enough - and neither is the silence from Sky support or Yahoo! (supposed) engineers.Sort it and update us.<div_prefs id="div_prefs">An example of how poor Sky's support is (via LiveChat):Me: I have been getting email errors (bounced emails) for the last 5-6 days. Most of my emails are not being sent.Me: No MX or A records for XXX.com/Mail server for "XXX.com" unreachable for too longSky Assistant: I am sorry to know that you have an issue with e-mails. I will help you with the procedures to resolve the issue.Me: Clearly there is an issue with Yahoo's mail. Are you aware of any issues?Sky Assistant: Andrew, I will explain that for you. Most of our customers had an issue with the e-mails. I helped them to change the password of e-mails and the issue was resolved. I will help you further to resolve the issue.Me: This is not a password issue. This is a DNS issue with Yahoo's mail servers.Sky Assistant: I understand that and this is a known issue. Please change the password and log in after 24 hours, the issue will be resolved.Me: How can me changing a password fix a server side issue with Yahoo?Sky Assistant: Andrew, changing the password will re configure the settings of your Sky yahoo mail in the server and this is the reason we advise our customers to change the passwordMe: But that is not a fix. That does not achieve anything. Read this thread.Sky Assistant: Sure, please stay connected and I will talk to my manager to check the recent update.Seriously! If Sky bothered to log problems like this and provide status updates that are accurate, we wouldn't end up on a wild goose chase and changing things that have absolutely no relevance to the problem.I have had 6 of these messages between Mon/ Fri 17/22 june. One wasre. message toan individual, the others all from the same group though each timere. a different individual in that group. I have tried re-sending individually but they still don't get through. I contacted the HELP desk on Friday and wastold to change my password, go through Outlook Express etc. They obviously had no idea of what to do and had no idea what the error message was or the other one of "unreachable for too long". I was told it needed to be escalated to Level 2 and they would phone me later. When they phoned back - 17 minutes after the agreed time - I was left on hold for 15 mins before the Level 2 person came on the line. She said she had never heard of these error messages and they "weren't software people". It would need to go to Level 3, but not until I had tried re-sending some of the messages and letting her know if they had failed. As this was likely to take 24-48 hours I gave up in disgust!IS THIS ANYWAY TO RUN A HEP DESK!!!!Surely your staff should be aware of problems on the Forum and be made aware of topics needing to be dealt with at Level 3 immediately so that customers time is not wasted. If this issue is not resolved quickly I shall have to change suppliers as this is severely affecting my work. Come on Sky - issue some kind of statement on what is happening.I am writing this major complaint on the forum after major frustration experienced for a whole month and wasting server all days of my working time and the stress indescribable in association.In summary I have been long loyal customer with sky for over 10 years with sky tv then sky broadband and sky talk for over 5 years but always through BT line rental, which was always working perfect over three house moves during this period lastly 3 years ago and never had problems apart from one router needed change over a year ago as the former one broke down.Then my biggest mistake was accepting the latest offer sent to me last month to switch line rental from BT to sky as a co plebeian of all the services in addition to the sky tv, broadband and tAm which I was already having and offering half price line rental for 12 months which was an attractive price of course.When I called BT to inform them of the switch they surprisingly warned me that I will have major problems with the quality of the line affecting the broadband and lack of customer support for any problems which I of course overlooked assuming that this is just a reaction of leaving them to another provider and confirms my request to switch.Then the switched became activated on the 14 th of February and then started straight away our major problem of onset of constantly interrupted broadband all the day through with maximum frequency up every few minutes in the evening and about every 15-20 minutes during the day. It was clearly I dictating direct link to the switch of the line rental as nothing else was changed from before except this, and the broadband used before was always sky with perfect speed always confirmed between 8-12 gb which still is present but its the constant interruption which we never had before.Being both medical doctors my husband and myself with constant access to our medical data base at our house as an essential in our daily life at home, we can't simply cope with such service.I called sky immediately in the first few day on 18 th of march with the guy answering us identifier as 1BAK05, very politely apologised but insisted that this is normal in the first few days till the line stabilises and to give it maximum 10 days till it settles 99% guarantee in his own words and not to worry about any charges as there is a dolling off period of one month hence enough time to be allowed till settling of the line occurs and promised to be able to terminate if doesn't work. He even promised to call me 10 days later as a guarantee to confirm this happening and if not to provide me with what we request to do if we wish to cancel and switch back to BT. I did clearly told him what my major concern was that BT warned me that we will have major technical problems with this exactly broadband service hence was of course to us proving obviously correct, which he said of course not to believe as its just a competition issue for leaving them.Then the condition never improved and even went worse hence called the again about a week later not able to wait for the 10days as our work was extremely affected and causing us major troubles so called them and was passed through all the customer services the technical support and did the line checks several times and went through all the trouble shoots to ensure the filter right to the main socket and confirming only two line sockets were used, and all the line checks setting our alarm several times. Still this didn't resolve and was told they will contact me again to resolve after escalation which still never happened.Then I noted the one month period was about to lapse hence called them just before the lapse by 2 days on Monday 11 th march 2 days prior to the lapse, then shockingly been asked to still go through all the checks again for the third time all way through which I had to accept with all the trouble shoots again which I quoted to them by heart then expressed my anger and insisting that now I want to cancel prior to the end of the month as if ished the chance enough which if of sorted for a whole month then will never do and don't want to be then forced to pay termination charges seeing possibly they were just pushing me to keep waiting till this month period lapse as a tool to force me to payit or co to he as such. So I clearly said this is not accepted and I sister to terminate then theyIt it though a if al escalation pro using me to give them a final chance for sending an engineer to sort the problem and promised this will not be charged and if it doesn't sort the problem I will be allowed to terminate without any charges. I have again the call identifiers for all the three employees communicating with me on that day 11 th of march Monday as follows:1cmp08Pji014dq81Then I was sent a text message confirmation following day 12 th march indicating the broadband fault has been raised to the customer solutions team with reference 100154114100 and will be in contact ASAP for update. This was followed another day later on 13 th, ensuring now the month have lapsed, sending another text saying we have fixed the fault without need to access my property and sent my a number 08442411736 if fault reoccurs.Of course nothing was cured a danger was maximum that they didn't send the engineer as they promised and just wasted another 2 days further and problem still persisting, so called again on 13 th expressing extreme dissatisfaction and requesting to insist terminating which they strongly requested to give one more chance for them to send the engineer and the earliest slot they found straight ahead was on the 15 th if I agree to wait these two days and promised this will be last chance which if the engineer will not sort the problem they will go ahead and cancel, which I finally agreed and they clearly tried to win me back saying by no means they would want to loose a customer with the, for over 10 years not just a matter of cancelling to a new customer.Then the engineer did come from grope reach and confirmed straight there was no problem whatsoever from anything in the house, including sockets, line connections and done all the tests etc, and in his own words to us and in the discussion to the sky technical he clearly said there is no problem locally at the house for a problem constant all day with worse frequency more in the evening clearly indicating the problem is definItely at the exchange due to congestion and need of a piece of equipment to be added to allow less congestion, witnessed by us while taking to the sky technical, yet she denied to his diagnosis and just said this is likely electric interference, not sure to what and how come this would be present all day and more evening and why now after only the switch happened while never before with their own sky broadband service even present beforehand, can't explain but just of course to deny the right diagnosis and saving to spend the money at the exchange equipment need. I would believe anything they would have said if they have managed to correct the problem for now 35 days unable to do so and all we get is repeated calls with repeated tests and excused and finally then came the worst shock today with requesting to speak to the manager of the customer service, who first denies anything about the presence of a month period and warning early termination charge if request to cancel, denying any problem present by engineer report and nothing can be done from their side, denying that the recording of the calls or notes from all previous communications indicated any of what I said about their promise to terminate with no charges if during a month period and requesting the final chance in the last two days as a promise if doesn't resolve the issue will accept cancellation with no charges and worst was even first couldn't confirm that whether there is a month period cool of or not himself and all he kept insisting About is to wait for final chance to be called to ought at 7:30 pm for customer solution to contact me back for final resolution, which having to accept it after whole day of appalling stressful discussions, THEN THEY FINALLY DIDN'T EVEN CALL BACK TONIGHT TILL NOW 11:20 pm.I will now definitely now plan out of desperation and frustration taking in consideration the amount of time wasted in all this having whole day off today for this, stress encountered with being denied admitting the discussions in previous conversations and all the details of them, I will request legally copies of the recordings of the phone calls which every time they said they record, which clearly if they don't record will be an evidence of course of their false denial. Then request of course compensation for all this and will ensure to put reviews about this everywhere possible to ensure no me like us to go through what we have with them after full 10 years using their service with full trust and never imagined this would be the way to be treated.This is my final resort of desperation to needing to go through the forum so perhaps anyone can tell me how they dealt with this if any such advise can be givenQuick bit of history. Been with Sky BB for a few years now. Before Sky I was with Tiscali, who have now been taken over by Talk Talk. I know this because my phone line is still with Talk Talk, yet Broadband and TV are with Sky. It is not the ideal situation, but I cannot be without internet for up to 29 days whilst they change my line.This is because I run a moderately successful video game website, so as you can imagine I need decent internet (we upload and download a lot of trailers etc)Now, a couple of years ago I had a corroded line coming into the house which was causing regular connection drops. It took a good few months of phonecalls and whinging to identify the problem and get it sorted out. We were then settled with a line speed of around 3.5Mbps. Not great, but acceptable and enough to run our website comfortably (but not really enough for decent Iplayer/Sky Player/4OD etc.)About a month ago, the speed dropped to 1.5Mbps. Phoned Sky and asked them to turn it up (apparently we have having a lot of drops and I know that the line will sync to a lower speed in an attempt to get a stable line) Sky said they would look into it and then phone me within 48 hours.No phone call. I begrudgingly accepted my new speed and got on with life. Then today the speed dropped first to 1020Kbps and then again to 340Kbps. Phoned Sky again and was told that it was my filter. I was one step ahead, having already plugged the Router into the test socket some weeks before hand. Also there are no new devices, no extensions and only the Router is plugged into the socket (we only use the phone line for broadband, no phone) I was then told that the line had synced too low and that they would reset it (?or something along those lines) I would see a difference within about an hour.After waiting about 4 hours with no change, I restarted the router. The speed then went back up to 1020Kbps, yet webpages are taking longer to load than when it was on 340Kbps! Getting ready to phone Sky again tomorrow, any suggestions?Connection Speed 1020 kbps 796 kbpsLine Attenuation 54 db 33 dbNoise Margin 11 db 12 dbI have been told that the max fixed line speed for my line is 1Mbps, and the speed for Broadband Max should be 3Mbps, or something. Whilst writing this I did try to run a speed test as I am certain that my speed is far, far less than the 1020Kbps quoted by the router, but after waiting around 8 minutes to download just 14% of the 854Kb java install file, I gave up.Thanks in advance for any help and apologies for the long post.Edit: Just a bit more info - Broadband section of My Sky states that line connection testing completed on 28/10 and my connection has been set at 1024Kbps download and 800Kbps upload. Also the downstream noise margin has been fluctuating between 9db and 15db whilst I have been watching this evening. Thanks again.I've only recently started using Sky for broadband and have noticed that I get really bad latency spikes. While this affects access to the internet in general its obviously mostly noticable when playing online games and is severly impacting my ability to play these games which is the primary reason for me selecting unlimited broadband from sky in the first place.I'm not the most network savvy person but have followed most of the instructions from game providers and general internet stuffs and have done tracerts and (attempted) pathpings and keep seeing timeouts or - in the case of the pathpings - complete halts at basically the first real hop for me outside my own router. This isnt only visible on games but when I simply ping a website somewhere.Tracing route to google.com [173.194.34.102]over a maximum of 30 hops: 1 4 ms 2 ms 7 ms SkyRouter.Home [192.168.0.1] 2 26 ms 26 ms 25 ms bm8.esduf-dhcp.isp.sky.com [176.248.10.62] 3 * * * Request timed out. 4 47 ms 154 ms 36 ms ip-84-38-37-38.easynet.co.uk [84.38.37.38] 5 212 ms 40 ms 39 ms 89.200.131.169 6 35 ms 35 ms 44 ms 72.14.215.13 7 77 ms 36 ms 37 ms 209.85.240.63 8 35 ms 36 ms 44 ms 209.85.253.47 9 37 ms 37 ms 37 ms lhr14s20-in-f6.1e100.net [173.194.34.102]Given that this is all a part of Sky is this a potential cause for my latency problems and what can I do to resolve it. If i need to provide more info I can but as said I dont know quite what you will need.I have been on the mid gamer profile for over a year and have had zero problems with the connection with very little CRC errors. However recently the line keeps having max delays reset to 16 and it is honestly getting quite annoying. While I understand the vast majority of user's will not notice the difference between max delays at 16/8, I happen to be one of those people who do.To put it into perspective, the gamer profile on my line for over a year now has been running at an SNRM of 6db and not sky's stanard 7db and yet it has been stable. Could someone help me clear up this problem and hopefully prevent me from having to call sky on a regular basis to get it reset.Hi dandandan1981, I can understand your frustration especially when you are trying to enjoy a program on Sky Go to be faces with a message advising you that you have reached your limit for this month. You have mentioned that you have Sky Go registered on your Apple iPad and your own personal PC however, you only deregistered this to then add on your mother PC two days ago? The reason I am trying to clarify this is because the process before I can escalate your issue is to make sure the only changes you have made since the beginning of this month has been this and you have not tried to access Sky Go on your PC since you de-installed it as this could have added it back on without your knowledge. Can you also check that no-one else in the household has any devices registered, you can check this by logging in with your primary Sky iD the same as your account. I know it is frustrating me asking you again but this will then allow me to escalate your issue to be looked into further.Hi,I am a Sky Sports TV customer who has subscribed through the iPhone app. I pay ?4.99 per month and, to date, every payment has gone through fine. I have checked online and there is no current problem with my subscription.When I try and log-in to the app, it says my SkyID has not been recognised. I have turned the phone on and off twice. I have changed my password for my Sky ID and nothing has worked.This is incredibly frustrating and I am very annoyed by it as almost the entire reason I bought the app was to watch the cricket, 30 minutes of which I have already f******* missed!!!Andrew+Stevenson-Thorpe wrote:NujolBefore I try and answer your specific questions above, with reference to your individual issues with Sky Y! mail, I can see your case has been escalated by the Community team. I have asked this morning for someone to arrange to speak to you on the telephone and work with you to get your problems resolved.With regards to your questions:1) Why don't you go back to Google and arrange a process for our old Sky Gmail accounts to be transferred in their entirety to normal Gmail accounts - then we can continue as we were without the Sky Yahoo farce?- As previously stated Google were not able to meet our requirements for a mail service going forward and as such we had to seek another supplier. In this regard our contractual relationship with Google is in termination and we do not have a contractual framework in place to move customers back to their service using sky.com email. Customers who wish to establish an Gmail account my do so following Google's own sign-up process, unfortunately these accounts will have to use a gmail.com or gmail.co.uk extension rather than sky.com2) Why have you allowed Yahoo to delete Trash items after, in some cases, just a few seconds? I have lost a swathe of emails due to Sky Yahoo deleting messages without my authority, of course in Gmail this could have been rectified because Trash is kept for 30 days - can you arrange with Yahoo for them to match this (otherwise it is clearly a WORSE service than Gmail)?- Yahoo automatically deletes mails moved to trash from time to time. Unfortunately there is no way to change this. If you want to keep mail then you need to setup and move the mail to a different folder other than trash.3) Could you explain what compensation customers will be given due to this situation? If Sky had not made this change, I would be merrily going along without a second thought to how my email was working. Instead I have spent now the best part of 20 hours attempting to deal with it. Even paying me minimum wage this is getting towards ?150 I could legitimately charge you for my time in attempting to fix YOUR problem.- I have asked the escalation team to explore with you your specific issues and experience caused by the migration to Sky Y! mail when they contact you to get your problems resolved. This will enable us to understand the impact these problems have had in your case and assess if we are able to assist you any further.4) Are you considering going back to Gmail? Because quite frankly you should be! My experience with Yahoo is that it is "pants" compared to Gmail and in fact I have already, now, set up all my future emails, accounts and redirections to go through a new Gmail account created in the wake of this failure.- We have no plans to move back to Gmail. As stated Google are unable to provide a service that meets our requirements going forward at this time.5) Please confirm that I will be getting back copies of all my Inbox (from 3rd-16th April) and Sent Items via Outlook (3rd April to Present) that you have either deleted without my permission or not saved on the server as per the functionality of Gmail?- I can confirm when the support team contacts you they will be able to re-migrate any mail for to your Sky Y! mail account that was stored in your Sky Google mail account prior to the original migration of your account to Sky Y! mail. Any mail that has been subsequently sent to your Sky Y! account and moved to trash (neither as a result of POP settings on an email client, third party fetch account or manually) and subsequently deleted can not be restored, as this is how Yahoo is configured to work.Nujol, I hope this answers your questions. I will ensure that the support team keeps me updated as to the outcome of your case, but please let me know how you get on.For anyone else looking for more information on Sky Y! mail setup and troubleshooting, please Hi Andrew,Thanks for your replies. To respond:1) ...then get a contractual framework in place! I, and I am sure no-one else, gives two-hoots about having an "@sky.com" address, what we want is the same, ongoing functionality that Sky Gmail offered. Please can you get back around the table with Google and arrange with them to set up a way for us to easily get everything into a Gmail account.As for your comment about Gmail being "not able to meet your requirements for a mail service going forward" - can you PLEASE enlighten us as to the details of these requirements? From a customer (and layman's) perspective, Yahoo Mail is inferior to Gmail in a number of ways, not least the prominence of advertisments, the failure to keep Trash for a set period of time and the much-reduced options/settings allowed. This leads most of us to presume that this was purely a financial decision, that Yahoo offered to do it significantly cheaper (or Google played hardball and tried to significantly up the price, thinking Sky would not move away)...Please therefore could you clearly state to us what Sky's requirements are for an email service. If non-disclosure agreements prevent you from saying why Gmail was not suitable - fine - but clarity on what you believe to be important requirements would be appreciated.2) Your answer does not make sense! We are talking about "Sky Yahoo" here, not "Yahoo". You, Sky, clearly have a contractual arrangement with Yahoo. So it's not good enough to say "Yahoo automatically deletes mails moved to trash from time to time. Unfortunately there is no way to change this." - because this is not correct! If whoever is in complete control of this situation contacted Yahoo and said to them "Change the way your system works so that Trash is kept for 30 days" then Yahoo would have to get programmers on the case to change the system, end of.It is simply not true to say that these things cannot be changed. To use Sky TV as an example, there was a time when, once a programme was deleted on Sky+, that was it, it was gone. Then the programmers changed the software to allow undeletion if the programme had not been overwritten.Fixing this issue is simply a case of the person with ultimate authority over Sky Yahoo commanding Yahoo to reprogram their site.3) So basically you are saying once more that you'll look into compensation. I first raised this question 3 weeks ago and was told then it was being looked at - with no response yet received. I find this particularly irritating as I regularly see New Customer offers that would represent savings/vouchers/cashback of well over ?300 per year, plus stories of people threatening to quit for BT, Talk Talk, Virgin Media etc. being offered 50% off their whole package for a year. But in this case, when I have been completely loyal and in fact switched BB, phoneline etc. to Sky, there is no such offer (well, repeated statements that it will be looked into).4) As per my answer to 1), please could you go into further details as to what your requirements are - as they appear to be fundamentally a desire for an inferior service (that perhaps is cheaper for you??)5) Good to hear that my Sky Yahoo can be repopulated with the pre-3rd April meessages that Sky Yahoo deleted without my authority.I am stunned and disgusted at your revelation that the messages from 3rd-16th April that Sky choose to delete without my permission are apparently unrestorable! This is totally outrageous!I presume you make this statement in the full knowledge that the first moment I noticed these messages (plus 10,000+ others from the Inbox) had gone into Trash, I immediately contacted Sky for help - at the point when they were still visible in Trash - this was 3 weeks ago and still no reply to this issue. The response from Sky was - "Move all 10,000 manually back to the Inbox" - an absurdly time-consuming process that it was totally inappropriate for me to ask to do - I replied to this effect at which point you chose to delete them completely from Trash.I do not accept this answer and I expect you to go back to Yahoo directly to investigate the recovery of these messages with those who directly program/maintain Yahoo email.Thank you for responding but I must admit that I am left most dissatisfied, you have really just re-quoted to me information that can already be found in the various FAQs etc. Most disappointingly you appear not to acknowledge the complete failure of Sky support here, especially in the case of point 5 where there was a clear opportunity for Sky to resolve the situation but instead chose not to - and now I am bluntly told, ah well these messages are lost forever, with a vague undertone that I am responsible when this was entirely Sky's fault.I look forward to your further reply.Nujo.I have wasted a huge amount of time trying to resolve issues with this bloody fiasco. I have phoned (and been cut off while waiting) emailed and tried various forums but have been fed a load of rubbish. Yahpoo! How dare you try and placate us with your pig-ignorant platitudes.I have just discovered why I can't get my calendar to synchronise on my Android phone - it appears Yahpoo just isn't up to the task - I bet Noah had bettter technology than this!I have lost money due to this mess - if I thought there was any chance of success I would sue your backside. All that is left to me is to move to another service provider who actually & really cares what their customers think. I am also going to make it my personal goal to slag off every aspect of SKY and Yahpoo to all my contacts and through my website.Up yours matey!P.S. how can a prat like the Head of Confusion and Social Malfunction get away this this and keep his job?Had Fibre installed over a week ago, still get same error about Account not Eligible, and I got this pathetic excuse of a customer service response:Sorry for the delay in replying to your message. You need to set up sky wifi yourself by using your username and password for sky.com, if you need any further information then please visit , the app is not something we can enable , this can only be done on your device.I mean seriously, what kind of response is that? He has not even bothered to read the first line of my email regarding the Account Ineligible problem, and has just gone off on one about my account (despite being logged in with my SKy ID to email in the first place, and then goes on about getting the App myself.Regretting ever signing up for Sky now, the customer service is as bad as TalkTalkjason-d wrote:Good Afternoon Gemma,Welcome to the Sky Help Forum and thanks for sharing your issue with us.I am sorry to hear you are having problems accessing The Cloud app. I will pass your post onto a member of our team to investigate further. They will be in touch shortly with a private message.RegardsDear Sky,I would be grateful if someone would give me the courtesy of a reply to at least one of the posts I have raised, particularly as I see other customers are receiving same dayresponses.Regards.Ok, there doesn't seem to be any logic to the responses from theKnowledge Advisors here? You just seem to pick people at random to answer and send PM's? As this is a service offered to Sky Broadband Unlimited customers (I have been one for 5 years) I fail to see why I should have to come onto a public forum and ask (and be ignored) to have this service activated? Please advise what I should do next?Many ThanksAs previously stated I have:Sky Broadband UnlimitedI can log into my Sky online account and view my account & detailsI have a green tick next to my Broadband Unlimited iconSeeing as I originally posted on the forum nearly a month ago I won't hold my breath, but here are the PM's I've had from yourselves.....30-09-201204:16 -JileenLooking into it.....01-10-201204:42 -Kirsty"I have found a minor anomaly in your account which may be causing the problem and have requested a fix from our IT guys, I will let you know as soon as I get a response."05-10-201203:03 -Barry."The technical glitch Kirsty discovered has now been resolved by the IT Dept, the request to have your cloud eligibility added is being processed as we speak. You should be up and running shortly."18-10-2012 -NO FURTHER CONTACT..... Great service guys!!Now where that number for BT......Also I'm curious to know, as there are so many people posting on this thread (and others) how many people are successfullyusing the 'Sky Cloud Wi-Fi' without having to ask to be 'swithched on'?Did it ever work when it was rolled out or are you relying on people asking to have it turned on?My broadband unlimited and talk went live today and im using the right log in details and have accepted cookies etc on my phone as stated and its still saying im not eligible for use of my wifi app... please helpMalcolm-M wrote:Hi all,We launched WiFi Hotspots from The Cloud to our Sky Broadband Unlimited, Connect and Fibre customers last week. If you've received a message saying that your account isn't eligible for free and unlimited WiFi Hotspots from The Cloud it maybe because you're a Sky Broadband Everyday Lite customer. If you have active Sky Broadband Unlimited, Connect or Fibre account and are receiving this message, then please check the Sky iD you are using allows you to view your Sky account details on . If it does please post below, we will private message you for information and will aim to resolve this within 7 days.If you cannot view your account details on My Sky please click on the link to verify your Sky iD.If you've just joined Sky Broadband Unlimited, Connect and Fibre customers then your WiFi service will become active once your broadband service is active.You can find out more about Sky Broadband Unlimited, Connect and Fibre Unlimited products here:Had Fibre installed over a week ago, still get same error about Account not Eligible, and I got this pathetic excuse of a customer service response:Sorry for the delay in replying to your message. You need to set up sky wifi yourself by using your username and password for sky.com, if you need any further information then please visit , the app is not something we can enable , this can only be done on your device.I mean seriously, what kind of response is that? He has not even bothered to read the first line of my email regarding the Account Ineligible problem, and has just gone off on one about my account (despite being logged in with my SKy ID to email in the first place, and then goes on about getting the App myself.Regretting ever signing up for Sky now, the customer service is as bad as TalkTalkCustomers shouldn't have to try and recreate the service that was available just a few days ago, now, because of Sky's infinite wisdom/cost cutting/profit making (who knows?) decision we have to suffer an inferior service!! No wonder customers are threatening to leave Sky based solely on the fact that Yahoo mail is a VERY POOR SECOND compared to Google.Whoever made this faux pas at Sky, I sincerely hope they are aware of all the inconvenience it has caused and are justly rewarded. As Victor would say "I don't believe it"!!Hi seany1985, Great to be picking up your first post on the Forum. Welcome to the Community. I am sorry to see that you are having difficulties accessing the Box Office service. You mentioned that there is a telephone line connected to the box. Is this connected to a working telephone point within your home that can both make and receive calls? Also, if you press Services on your remote and go to the Settings menu followed by the Signal menu does it state that the telephone line is connected to the box? You will find this information on the second page of the Signal menu. If you can come back to us and let us know this information we will look in to this further to try and get a resolution for you. I look forward to hearing from you. Thanks,HiI will basically tell you how sky use this incentive reward as a scam. The advert that we all fell for clearly states that you recieve your M&S vouchers if you subscribe to a 12 month hd package and you will also recieve three months discounted hd. Sky wack a big call sky now number on the ad knowing full well in order to get the vouchers you have to sign up online! once youve phoned up the customer services assistant is trained to make no mention of the m&s vouchers deal (which is why i brought it up only to be told yes sir you will receive them after youve had the package three months she made no mention of it being an online only deal!) they then get you to sign up to them knowing exactly what they are doing as theyve just saved having to issue you the vouchers as youve signed up on the phone.I am so annoyed by sky's ethics here clearly misleading the customer when you phone sky (which ive lost count of how many times now) they even go as far as to tell you that you are a liar! and that you should of read you t and c but it clearly doesn??t say anything about online only in the ad.Basically they are not delivering on their promises! please make as many people aware of this scam as possible, as many people as we can get together who have suffered the same fate as me and we will all get together and take our cases to both trading standards and consumer affairs programmes!I will never use sky again once my contract is up they treat you like dirt, I suggest you do the same!Approx 24-36 months ago I phoned sky to cancel my multi room. I was wrongly informed by their sales man that I got the service for free as I was already paying for multi roomI have since found out this to be not true. When I phoned to complain I was told I could not complain by phone (after about an hour)I then tried on instant chat!!!! About an hour later I was told I could only complain by email.I then sent an email and was told I would get a response with in 24hrs1 week later..... NothingAnother 3 hours on the phone followed where I was told they could not pass me to complaints or send them an email asking them to contact me. ( spoke to very rude and unhelpful line manger called Amy ) when I said I would like to complain about her knowledge and understanding and that I would like to terminate my service she cut me off.Has anyone else been mis sold a service??????My new complaint is1) Sky have not responded in sufficient time to resolve a complaint about being mis sold a product (took over a week to respond even though they promised me it would be 24hrs)2) Sky have failed to take sufficient corrective action to resolve my issues or my services within a reasonable time frame.3) Sky have not kept me informed in an accurate and timely manner.4) sky have mis sold me a product intentionally5) sky have not spoken or attempted to speak to me to resolve my issues6) sky have intentionally dropped my calls when I have tried to complain by phone7) when I have asked to cancel my service they have intentionally terminated my callsSent from my iPadSo, my telephone line from BT was meant to be installed and activated today between 8am - 1pm.There is 3 people in the house, me and my daughter were getting ready for work and my other daughter who especially took time off work to wait for this appointment.I come downstairs at around 8:30am to leave for work and there is a leaflet saying we missed the appointment?!!! They came at around 10 past 8 and no one even heard the door, and they didn't bother to call either. So we are suspecting they didn't even bother to knock and just slipped this leaflet in the door.So, me now being late for work have rang up Sky at around 9am and they directed us to BT, I spoke to BT and they said I would be charged ?105. Me being late for work had to end the call quickly with no further discussion.An hour later my daughter rings up Sky and explains to them that there was people in the house. Sky were much more kind to us on the phone as BT just kept saying we would be charged ?105 and did not ask how we missed the appointment. Sky asked us and we told them exactly what happened and they agreed with us that it was not our mistake and that BT obviously knocked with hands of cotton wool and just didn't knock at all. They told us we would not be charged the ?105 aswell.I was called an hour later by Sky who spoken to BT for us. They tried to get us another appointment today, but BT wasn't having any of it. The earliest we could of got is this Thursday coming up. Which is okay.I am pleased with how Sky dealt with this as they helped us alot, as I was getting no where on the phone with BT as they were just teling me about the charge and not asking for what actually happened.My new apointment is on Thursday with no charge of ?105I am a patient man. I am also understanding of how different departments are not always 100% aligned, and things could take longer than anticipated.However:Uponmoving in to a newapartment and needing at least TV and internet, I shopped around and ultimately settled on Sky as they could offer me everything I wanted. This was the entire Sky World HD package (all the channels including movies, sport etc), as well as afibre optic internet connection. I was passed through to the subsidiary for my area of centralLondon, which is Love Digital. They took my order, and even though I was promised free installation I was told to pay ?72.18 up front to cover the ?50 fibre optic installation cost, and some other smaller costs. ?10 of this money would apparently be taken off my first bill. I was told I would have to wait a week for my TV install, and 2 weeks for the internet. (total monthly bill to be paid with my whole package - ?92 per month, debited on the 28th of every month)2 daysafter I have paid and confirmed everything I get told I would have my TV install within the next week (which didn't happen as the technician refused to do the work when he arrived - I complained, and 7 days later it was all sorted), but my internet would take a whole month to be installed. 29 days later, I phone to confirm that the appointment was still going to take place on day 30 as promised, and I get told that fibre optic is not even available in my area and only a standard install is planned, and also that there is absolutely no record of any upfront payments. Complaint made - still no resolution. Technician set to arrive between 8am and 1pm. No one arrived within this time. I got a call from the technician later in the day, and I directed him to our landlord 1 floor lower, and he was then let in to my apartment while I was still on the phone with him. For unknown reason, technician stopped talking on the phone, so I assumed he was getting on with it and so I hung up after hearing I was talking to the inside of his pocket. After no word for an hour, I tried phoning back but no answer from technician. Arrived home later that day to find nothing was done. Complaint made - no resolution on that matter, but at least a re-appointment was made without too much of a delay.In the meantime, I already had an unsuccessful direct debit payment for Sky(it bounced as no money was in that particular account), when they tried to take cash out of my account less than two weeks after installation. I was assured payments would be the 28th of every month, and not the 14th as it happened. Complaint made - still no resolution. In making complaint, got reassured again that no payments will be attempted on random dates anymore, and that they will take money from that bank account only on or shortly after the 28th. Today (21st), another unsuccessful direct debit attempt.So basically, I got duped into buying with Sky as the customer service agent knew I needed fibre optic, and without it wouldn't have my custom. I was literally told I could only place my order for my area with Love Digital, and I was forced to pay money up front for a service that does not exist in my area. How can an authorised service then take money from me, but Sky itself have no record for this, even a month after thispayment took place? Also, if I had not phoned and queried, I wouldn't have known that I paid ?72.18 for nothing, and also wouldn't have known that I had a sub-standard service compared to the one I was paying for. It's like paying for aBentley and getting a Ford. Aside from the seemingly lazy self-employed technicians Sky seems to have on its payroll, the final straw is having two direct debits bounce on my particularbank account, which cost me ?50 and also is a black mark on my credit score!I find it ridiculous that in not even getting what I was promised, I am also over ?120 out of pocket, as well as having to spend so much of my time and money on the phone trying to resolve this. Mobile phone contract minutesdon't cover 084 numbers, so every call I have to make costs me even more money! My numerous phonecalls have all been conducted pleasantly enough, as there is no point in me getting upset, vocal or loud with customer services...but maybe one has to be rude or 'shouty' to get the necessary attention. Seriously though, this whole affair is tantamount to fraud when one has to pay for a non-existing service. The computer systems are in place to state what is available where, so how on earth can this happen? Also, why must I fight to get MY money back then, and get told that I may need to wait until who knows when this is all resolved plus 28 days thereafter to get my OWN money back. No recompense is/was offered at any stage, nor am I aware at all where anything stands at this point in time as there is none of the promised feedback.I hope as many people possible see this and take note of the underhand tactics employed to get your custom, knowing that once you're in the 'loop', you are quite unlikely to halt it midway after all the extra effortyou has personally put in to getyour paid for services.I am hoping to get some sort of satisfactory resolution of this matter, and will post again with the results as and when they happen. (Although, if no satisfactory resolution within 14 daysI will be disseminating writtenletters to all relevant heads of department, with CC to the entire executive team of Darroch, Baker, Conyers, Darcey, Francis, Fyfield, Griffith, Lebrat, McWilliam, Stylianou, Turner Laing and Van Rooyen. I might also copy in the Board as well for good measure,even thoughit would take me a few days to source postal addresses for them all.)Kind Regards,Paul BothaAlex+O wrote: In fact such a mess is it to catch up with programs like Grey's Anatomy and Criminal Minds that your customers must be considering moving to a provider which either programs more seamlessly or allows a complete viewing of a series from start to finish more effectively. For a clear example I would invite you to look at the latest series of Criminal Minds scheduling for the next few weeks.How is the programming and channels board proposing to improve this? Criminal Minds US air datesSept 21,28Oct 5,12,192 week breakNov 2,9,16Dec 7,144 week breakJan 18,25Feb 8, 15,22,29and then there are none set for any date after that yet and you can be sure of at least 2 more 2/3 week breaks between each episode before the final one is shown. So I dont think you can blame Sky entirely for the way the Yanks run their shows around others thing as in NFL, Debates, Easter etc, just a lack of info which is easily gotten if you check out certain US sites like tv.com etc.The thing you have to remember here is that these US top shows are now being shown due to public demand and the threat the internet poses (illegal downloads) and the threat posed by spoilers when people visit sites like IMDB sooner than before and not 5 months after they aired in the USA like years ago where we never notice these horrible gaps in between episodes.So its a case of not being able to please all of us no matter what way they air them in the UK/Ireland, as some will complain about major gaps if aired just a week or so after the states and some will if not shown for so long like years ago after the US as that runs the risk of say you have a mate that downloads it and the episode was so good they cant help but talk about it and your 5/6 episodes behind the one he has just downloaded and now you know the outcome.I ordered broadband on 30th May, including a router.By July, I still had not received my router, so I called Sky, a week later, no router, so I called Sky, another week passed, and I called Sky.To date, I have received not 1, not 2, not 3, but FOUR routers, one of which I refused to take from the Post Office.What a joke.Phone Sky with queries? They clearly do not have a system, do not track items sent, have no idea what their customers have and do not have, if you phone them they put you on hold for 30 minutes.If they want the routers, they can come and pick them up themselves, waste their own petrol.Hi caesarome,Thanks for getting back to us so promptly.After having a look into this, there isn't an option to remove the 'posted from' message when you are using the forum through a mobile device. This would always be automatically detected.Thanks for clearing this up, we were unsure if there was a problem with this feature but if you have edited this when logged into a desktop computer, that answers the question.We will certainly pass on the feedback in relation to the HTC desire not showing up when you make your post.Thanks again.Hello there,Im sure you have tried the sky.com/usagetool and found that it doesnt work with broadband unlimited.Sky dont allow you to see your broadband usage on the Unlimited package,but if you go to, you can download the thinkbroadband meter which will allow you to see daily, monthly and weekly statistics on how much you use and when. There are many more features offered with this software aswell.This software is not from Sky and have no control over it, but it may be what you need.Hope this helps.Hi,I have fibre with Sky and unfortunately I have now found I have run out of RJ45 ports on my Sky router (1 for fibre router, 1 for sky box, 1 for mobile phone signal booster, 1 for powerline adapters and I also have to connect surround sound and an android box).I understand that Sky have an unusual poicy of not allowing any other make of router, so wondered what anyone would suggest?Can I daisy-chain another router onto Sky's one (would have the added benefit of being a much better quality/quicker router! Any recommendations?)? Or maybe a splitter? Or something else?Thanks in advance!I think I know why Sky are reluctant to solve this, and if I am right then it is truely pathetic.I was having a think about what new features were introduced with Mountain Lion that may upset Sky's DRM system within Silverlight, and I have come to conclusion that it is related to Airplay Mirroring. Why might this be an issue? The fact that you can display the content on a second screen, which has been disabled in the iPad app (well, for Video), and it cannot be disabled within OS X (as it is not an option, it is built into the core of Mountain Lion). It probably comes down to rights, but this means that Sky are unlikely to fix it and their teams have been investigating a way to disable AirPlay mirroring, and it has proved fruitless.If this is the case Sky (and I am only hypothesising) then everyone who has access to SkyGo is a pying customer, its only the same as us connecting a second display to our Sky Box or Computer, and there's nothing to stop that from happening. AirPlay mirroring only works over the local LAN, which means it would be unlikely for it to be used against rights permissions (ie over streaming) in the same way screen capture works.I suspect I am right, what does everyone else think?The only way I can get it to work on my Mountain Lion Mac Mini is to install Silverlight, sign into Sky Go & leave the Mac running.As soon as I switch it off & try to use again, I have to go & delete Silverlight, install it again & login back in to Sky Go to register device...A long way round to get it to work but its the only way I've found, other than never switching the Mac off, which is just not practical at all.If I try to use Sky Go after switch the Mac off & back on, I get a message saying the device isn't registered & a white box where the TV guide/show should beI hope a fix is available soon!!!Will do Kirkie50,I do believe that the line is working, Sky/Openreach need to get an engineer in to install the phone socket in the house (10 minute job).The openreach engineer did tell me that the line will have a fault signal as no phone box in the house terminating it.I have explained this to the Sky team + escalation team and just get openreach says faulty, next update 2 weeks.I do believe a total lack of comms/collaboration between openreach and sky. Openreach have a monopoly on the work.Also I get the feeling that communication between the two companies is via email/job tickets rather than people being empowered to discuss the next steps. If the phone socket was installed and still faulty, yes I would understand. The fact that a phone socket needs to be installed regardless of the line working or not just seems to me crazy 3 months in for a ten minute job has not been completed.If line faulty and then fixed, then would not need to arrange an engineer after the line fix to install socket - just need to turn on at exchange. Again Sky team just say cannot do this until line fixed - but openreach engineer who lives near me is adamant line is fixed.Crazy....Will do Kirkie50,I do believe that the line is working, Sky/Openreach need to get an engineer in to install the phone socket in the house (10 minute job).The openreach engineer did tell me that the line will have a fault signal as no phone box in the house terminating it.I have explained this to the Sky team + escalation team and just get openreach says faulty, next update 2 weeks.I do believe a total lack of comms/collaboration between openreach and sky. Openreach have a monopoly on the work.Also I get the feeling that communication between the two companies is via email/job tickets rather than people being empowered to discuss the next steps. If the phone socket was installed and still faulty, yes I would understand. The fact that a phone socket needs to be installed regardless of the line working or not just seems to me crazy 3 months in for a ten minute job has not been completed.If line faulty and then fixed, then would not need to arrange an engineer after the line fix to install socket - just need to turn on at exchange. Again Sky team just say cannot do this until line fixed - but openreach engineer who lives near me is adamant line is fixed.Crazy....I have been patient for 122 days now...order acknowledged 4th March. Have spoken to 4 different sky customer service people now over this period....All I would like is for the phone socket to be installed into my house so when the so called line fault is fixed it can be switched on at the exchange.I am frustrated as I do wonder if people at Sky or Openreach are actually empowered to resolved these long term issues.I wait for the next update on the 10th July with baited breathe....The call yesterday online chat was polite etc etc... outcome the same... nothing happening.....When i see an empty house in my new estate which is now finished with a bt openreach telephone socket installed and people not even moved in, I have the wires out of the wall waiting for a socket.This weekend I am going to do speak to my neighbours and see if they are all connected as I know some are. I will ask who the provider they have is.... will post my findings here....Hi,You are in a DLM10day line training period, which usually starts within 72hours of your Sky broadband service being activated and will last for about 10 days, during this time your sync speed will increase gradually until it reaches the fastestbut stable speed your line can cope with.It usually starts of at around 4mbps and then increases gradually during the 10day (sometimes longer) period.Once the 10dayDLMline training period is complete theDLMwill still continuously monitor your connection to make sure it is stable and will take appropriate action if the line becomes unstable or if too many errors occur.Please remember to always leave your Sky Hub/router connected and switched on 24/7.This is also stated in the Sky Broadband guide.CheersHi I have been a customer of Sky sice its inception.Bear with me as this may be a long story but it may help those thinking of going onto SKY line rental.I pay ?102/monthI have Sky Broadband unlimited and was recieving speeds of 4MegI got a call asking if i would want to move my line rental from BT to Sky i agreed as long as my broadband speeds would not be affected, was told there would be no impact to service in fact it might get better.Switched the line on 5th June and since then there has been nothing but problems line dropping incessantly and speed down to 2meg.Phoned up and raised complaint when through the usual stuff (is it plugged into test socket have you any other devices plugged in etc etc) remember i havent changed anything my side (I was getting stable 4Meg)They said they would test line and get back to me ......... they didnt.Phoned back went through the same stuff all over again... apologised for not getting back to me.Phoned back again and was told have to test again as the data is now old, eventually told an Openreach engineer would be sent out on Monday24th ,ok as my wife was on nights prior to this so no problems.Engineer turned up on Saturday 22nd and woke my wife they ran tests in the house and exchange and reported back to SKY.Get text message from SKY saying they have fixed problem without needing access to house !?.Contacted SKY with my call reference and got through to another technician who would not win any prizes for customer care.Again we went through everything, she decided that my lines running to the two sky boxes were at fault and removing them would fix the problem (remember this was all in place when I was on a stable 4meg connection)I then was told that the splitter was at fault as they go off ??? piece of kit with no moving parts and had been running a 4 meg connection had suddenly broke ??.I changed splitter and removed Sky box connections (waiting for letters now saying my boxes are not phoning SKY)the line stayed at 2meg.She said to leave it now as she had fixed the problem and the line would get quicker,WellDropped 6 times on saturdayThen 02:40 Sunday to 1.5 megthen another 10 times sometimes off for 6 minutes (i am monitoring linestats)Was told I couldnt go back to BT as im tied into SKY contract for 12 months even though at POS i was told my broadband speeds would not be affected and might even get better.The only thing that has physically changed is switching connection at exchange. I have checked and my line is not in training mode.Have written to Stephen Van Rooyen with all the facts and am waiting to find out what is happening.Before an advisor comes on telling me to show a picture of the connections or to put it in a test socket.... dont bother as I have been there so many times.This is purely a warning to all those who have a good internet connection think twice before changing to Sky line rental.Thanks for listening to my rant.I filled in themoving home form last week and received my call to arrange details. Only to be told there was an error on the system. I was contacted again a day later to say the same. I then called on Tuesday to find out what was happening as I was moving yesterday and had heard nothing else in a few days. I was assured I would receive a call back that dayas the same error was occurring, only to hear nothing. I have now moved into the new house and have no TV, broadband or phone line and still no one has contacted me. I can't get hold of anyone at Sky until Monday according to customer services phone line.I asked for the engineer to come on Sunday. I have no idea if this has been confirmed! Can someone please tell me what is going on, as a customer of 8 years i'm disgusted that I have been left without any contact for days and am seriously considering cancelling the whole contract now. I'm having to pay through the nose to make calls to Sky on my mobile when irritatingly they should be free had they bothered to connect my phone line. I don't even know for sure that my phone at my previous address has been disconnected!That is a great question Shazza88, hopefully I can help with this. On your remote control press SERVICES - then use the left/right arrow keys to scroll to SETTINGS- then press "0" "1" then press SELECT That should take you to the Installer Set Up menu, go to the New Installation and press the SELECT button until it says "Astra scanning please wait." Once it says "channel line-up complete", just press the SKY button on the remote and it's done. Let me know if this sorts things for you. CheersAfternoon Mike32, Great to hear back from you and thanks for such a detailed reply . Sorry about the delay in getting back to you. As they have raised this as a technical fault you will not be able to see this in order tracking. When they advised you of the timescale this is for our tier 2 team to contact you but you may find the issue to be resolved and you get an SMS message to advise this has been resolved. Please do let me know how you get on with this and any updates you receive. If you have any questions please give us a shout and we will be more than happy to help. Thanks,Hello change+house, A massive welcome to our community and thanks for making your first post. Have you tried change your address either by calling us or through yourby selecting Home Move? If you need any of your services installed and activated at your new property then you can arrange this by filling out an online Home Move form by following the link above. Once you have done this then an agent will call you with 48 hours (however at the moment we are currently upgrading our call centres and this will take affect from June 17th) and arrange the installation of your Sky box or boxes and dish etc. Let me know how you are getting on with the move. Cheers,Hi,I moved house recently and decided to join Sky as a new customer and ordered SkyTV and SkyTalk.I was tied in a contract with another ISP for broadband so couldn't order that form Sky until I knew what they could do to cancel etc. Turns out they could charge me the earth to cancel and thats about all so I paid up and cancelled.I then rang Sky back and asked if they could add Sky broadband to my order about 2 weeks ago - the woman from Sky said she couldn't do this until the SkyTalk was active now and I had a landline number, fair enough I thought, so I waited about 10 days. Sky TV and SktTalk were both activated and all went well, so I went to your website to see if I could add Sky broadband, the website says I can't do it due to having an order in the last 30 days, so I called up customer services.I've tried a few times now over the last week and received the same info from Sky that the line checker is down and someone will call me back, unfortunately this is not happening. I'm waiting on someone calling me back again today about it as apparently it will be back up in a few hours?!Obviously I'm pretty keen to get a broadband service in the new house as soon as possible but at this stage I can't even place the order.SOOOOO UPDATE TIME!! Whoop Whoop!!Had regular update call from Paul- sky escalation team 11th July 2013:Openreach have confirmed line working - Me excellentPaul - waiting for Openreach to mail that and next update (OH NO NOT ANOTHER NEXT UPDATE) Wednesday 17th JulyOH COME ON!!I said - I have told Sky on the calls last 6 weeks get someone to install phone socket in house so when line working does need to be arranged and cause ANOTHER DELAY!!! Was told by Debbie - AS YOU HAVE WAITED SO LONG WILL BE A PRIORITY, NEXT DAY OR SO for install.Well a next update on Wednesday is 6 days wait AND THAT IS BEFORE a date for someone to actually install phone socket.I said to Paul not good enough, I want an update tomorrow (Friday).Response, I can call you tomorrow but the update will be the same (I took that as nothing will progress until Wednesday).OK CANCEL TIME!!!! Paul quick as a shot, passing you through.Claire cancellations, very understanding, very polite, said will follow up with Paul and email him and ask that he keeps track on this order and if update comes in before Wednesday to call me/progress. I did say I get a feeling that updates happen and until next update call Sky does not progress as they do not check. Told not the case....Anyway - I decided not to cancel but I am so hacked off with all of this. I did ask as per Saran00 for compensation and was told would go on my file and someone else would need to call me to discuss that.Claire was very polite as all Sky people have been. BUT WE ARE NOW:4 MONTHS and 8 DAYS SINCE ORDER ACKNOWLEDGED BY SKY AND YET AGAIN I AM IN A LIBRARY WRITING THIS!!!130 DAYS PLUS!!!!!I DO BELIEVE BT OPENREACH PUT NONE BT CUSTOMERS TO THE BOTTOM OF THE PILE AND TREAT SKY AND CUSTOMERS WITH THE POOREST LEVEL OF SERVICE.IF YOU WANT A QUICK INSTALL - GO WITH BT!!!ps.Sky forum people have been very nice emailing me and a few live chats, thank you.Though end of the day waiting for another update!!!Saran00, congrats on going online...JamesHi,I have exactly the same issue. I'm already a Sky TV customer and want to take advantage of consolidating my phone and internet, so rung up sky to book the home move. I now have Sky TV installed at the house but still no luck on the phone and internet front. When I called up BT to cancel my existing line, they seemed quite keen to keep me as a customer and find a way around the issue that BTOpenreach didnt seem to have the address listed (creating a new address by plot number on a postcode which did exist inthe BT systemsetc.)I called Sky again today and was told that there was nothing that could be done and I would need to contact BT Openreach myself. I would have thought that this is something Sky as a service provider could do. I see BT Openreach vans driving round our development all the time so I am sure that using the right information our house could be located.If anyone can help me I would be keen to move across, however if this is not resolved in the next couple of days I will need to try an alternative provider as I do not want to be without phone/internet for too long.This appears to be a common occurrence.On 18th April I placed an order for a new phone line and broadband. I received confirmation of the order, along with the appointment. So I booked a day off work. The engineer never turned up.I received a letter on 11th May stating that Openreach couldn't send an engineer on the agreed date, so a new appointment was arranged for 25th May.Once again, I booked another day's annual leave to wait for an engineer who never showed up or had the common courtesy to call.I called Sky again and was told that the engineer informed that the property in which I'd been living for three months hadn't been built yet!I now have another appointment for this coming Thursday. This will be my final attempt - if they fail to show up again I'll close my account and go elsewhere.The really irksome thing is my neighbours in the same physical building have had their lines installed - an Openreach engineer was even here on a Saturday to install my next door neighbour's line. The other point of annoyance is even though an Openreach engineer hasn't shown up, I still haven't received a router, which being in Sky's control, I should have received before the first aborted attempt at installation!I note that on the welcome letter it states "Your award winning fairytale package" - no kidding!!Hi,In a way, I am pleased to see so many posts with the same issue that I am having with SKY. I thought I was going mad.I registered my address with the Post Office over a month ago now and notified SKY of my move-in date which is now 3 weeks ago. I still only have the Sky TV working; no internet or telephone.I spoke with the development site manager only yesterday, and he confirmed that Openreach had completed everything, so it was up to the service provider to sort out the connection.I have spoken to Sky Home Move SO MANY TIMES, and each time it's the same thing they have told me:-- They couldn't find my address on the BT database. I don't know how this interacts with any other database (e.g. the Post Office database - on which I have been logged for a month - and no-one at SKY can explain anything to me about the BT database apart from they just check it for an update- They have told me to call Openreach to see what is going on.Surely as a service provider SKY should be doing this!!- They told me that it can take a couple of weeks for the address to be registered, but it is now a month since I registered the address and nothing has been done- They cannot tell me when anything will change, but that they have a call scheduled to me next week, when they will go through the same thing again I'm sure, and nothing will get done.- They appear to BE DOING NOTHING PROACTIVE TO GET THIS SORTED OUT. Surely if they are serious about taking on people's line rental; they should be working damned hard to sort out issues like this.SKY cancelled my old broadband and phone line account before I moved out of my previous place, and now I have been told that because of this, I cannot take my number with me even though I am still in the same area dialling code. This is really poor because in no instance did Sky ever talk to me about moving my number.I called BT last night to enquire about going back to them. I HATE BT, but this is how far I have gone because SKY have been so poor.BT also had "an address match problem", that the line was not yet registered with the exchange, but said they could easily manually build an order to Openreach to connect me.This is more information in one call than SKY have provided in a month.No-one at Sky can tell me what the address match problem is - which system is this a problem on - and how it can be resolved. How is this possible given that this is a specific service that they are offering?!No-one at Sky has ever been able to talk me through exactly what is involved in connecting our line. Do they actually know?!?My wife is self employed and relies on working from home, so we are losing income as a result of these delays.Sky Home Move have been thoroughly unhelpful, just phoning me up asking if there is any news on Openreach completing the line installation week after week. The only thing they have done is get the TV working, but even then the engineer wasn't allowed to connect the Sky+ cabling in the loft to the dish because "Sky make more money out of customers by connecting one point at a time". As such, I have a hole in my wall that they have drilled to just connect the dish directly to my HD box!Sadly SKY just don't seem to care about getting us connected to the phone and internet, which is making me consider whether I want any association with them at all now. How many SKY customers have moved to new build properties in the last decade? There must be thousands. How is it therefore, that this is such a mess for so many people?I am getting really fed up of these faceless organisations who are happy to take your money but no longer provide you with a service commensurate to the money you pay.Please can someone help me out!Simon ElliceHi Jason-dThis isn't good enough. I have received the following private message from 'Anne' now:-"Hi Sellice,Sorry for the delay in replying to your post.I have passed your details and case to a colleague in the relevant team to look into this further. Someone will be in contact with you soon.Please keep us updated with this issue and we will assist further if need be.Thanks,Anne"Surely you have put me through to the right team 24 hours ago. I am getting the impression more and more that either no-one at Sky knows what to do or no-one at Sky can be bothered to do something proactive. Which is it? Now I have to wait again for 'someone' to contact me 'soon'.Can someone please take this issue seriously as my wife and my mobile bills are spiking as are our call charges (0800, 0845) as we have no internet or landline, and I am sure SKY won't offer to reimburse us. My wife works from home, but has been unable to do so now for nearly a month. Again, are SKY going to compensate for loss of earnings? No, of course they aren't.Please escalate this beyond 'Someone' who will be in touch 'soon'.This simply isn't good enough.After 4 weeks getting no news, I am now told:"I have spoken to our Provisioning department and have been advised that at the moment, we cannot give you a timescale as to when this issue is going to be resolved for you. They have spoken with Openreach, who have confirmed that there is extensive work needed to be able to provide you with an active Phone and Broadband service and they cannot advise when this will be completed.As there is no telephone line coming into your property (or your neighbours properties), it means when we try and run a check on your line, it will not allow us to do so as it recognises that there is no line there. We could manually submit your address, however this will delay or even reject your order, as there is no line there for us to provision your order on and no timescale provided by Openreach for this work to be carried out.You could look at other providers to see if they are able to help you with this issue, however as there is no line there, you will come across the same issue (Virgin being an exception if they have their Fibre Optic services available in your area).If you contact BT directly, they may be able to speed this up for you, but that would mean you would be with BT for your Phone and Broadband services and would entail an 18 month contract."Think this pretty-much shows how high their customers are prioritised by SKY. It has taken them 4 WEEKS to tell me that there is still EXTENSIVE WORK to be done on the phone lines in our area, and they have suggested I find a different Service Provider.Thanks for the brilliant service SKYBought a new house rang sky on 4th december 2012 to look into tv and broadband - was told earliest i could get connected was 18th January. I said this was too long as I needed broadband for work. The advisor told me dont worry we will book it all in and when you ahve signed we will get you a cancellation and move the date forward. I found out when i tried to get a cancellation I couldn't and the advisor had lied to me. I then found out my mail was been sent to the wrong house number. So I contacted Sky and they said they could not change the addresswithout re-ordering; which was ok until I found out thatI would have to have a new connection date which would be the 28th January! the reason I could not have my original date was because BT were already booked out I KNOW THEY WERE COMING TO SEE ME. No mattter how much I reasoned with them they wouldnt change, so after been brow beaten by Sky I reluctantly agreed. On the 28th January I was working so my wife drove 70miles to our new house to wait for the engineer. I took some time off work to make sure it was done right. At 16.30 no sign of the engineer, after waiting 15 minutes to get through to Sky I was told he was on his way. At 1800hrs I rang back another 15mins at 5p a minute to get through when i complained about teh phone calls the sky advisor said i will ring you back, 10minutes later no call so another 15 minutes to get through when i did i was told BT were very busy and were running late but would be with me. after this call i got a text saying BT had called and no one was in which was another big fat lie. I rang Sky again, another 15 minutes to get through and they said they were sorry (again) and would book a new date, the 7th of March!! you can imagine my reaction, after challenging this Sky agree they were wrong and they would escalate it and carry out an internal enquiry. They said they would ring me back, and guess what they didnt. The next day they rang me and said its all sorted you will be connected on teh 1st February. Well that was today and my wife drove 70 miles to our new house and waited and waited and waited and then drove 70 miles back having not seen or heard from an engineer. I have spent most of the day on the phone today and am no nearer to getting broadband than i was on the 4th of December last year. I feel ill I am very stressed and would advise anyone if they want hasle free broadband dont go to sky, ive been waiting 2 months and it will be March before i get connected. I have been fobbed off and lied to and will be complaining formally and asking Sky to remove all their products from my property. Its cost me a fortune in phone calls, time off work and petrol. I have just spoken to BT and they have said they can connect me next week and their will be no connection charge. My advice dont bother with Sky3 months + I am still waiting and the new build estate is finished, and people around me who are customers with BT all up and running with broadband and landlines...For some reason my house which is Sky has a faulty line even though the openreach engineer fixed it on the 19th June.... latest update today is openreach saying line faulty.. Sky implied engineer may have not been telling the truth and they do not take into account "hearsay". Engineer lives down the road from me and I have told him the latest and he was really shocked...I cannot ring openreach, do not believe anyone at the moment.Next update 10th July from Sky - which will be no update, line faulty I expect.ALL IN ALL - A COMPLETE FARCE for new build Sky broadband/talk install!SOOOOO UPDATE TIME!! Whoop Whoop!!Had regular update call from Paul- sky escalation team 11th July 2013:Openreach have confirmed line working - Me excellentPaul - waiting for Openreach to mail that and next update (OH NO NOT ANOTHER NEXT UPDATE) Wednesday 17th JulyOH COME ON!!I said - I have told Sky on the calls last 6 weeks get someone to install phone socket in house so when line working does need to be arranged and cause ANOTHER DELAY!!! Was told by Debbie - AS YOU HAVE WAITED SO LONG WILL BE A PRIORITY, NEXT DAY OR SO for install.Well a next update on Wednesday is 6 days wait AND THAT IS BEFORE a date for someone to actually install phone socket.I said to Paul not good enough, I want an update tomorrow (Friday).Response, I can call you tomorrow but the update will be the same (I took that as nothing will progress until Wednesday).OK CANCEL TIME!!!! Paul quick as a shot, passing you through.Claire cancellations, very understanding, very polite, said will follow up with Paul and email him and ask that he keeps track on this order and if update comes in before Wednesday to call me/progress. I did say I get a feeling that updates happen and until next update call Sky does not progress as they do not check. Told not the case....Anyway - I decided not to cancel but I am so hacked off with all of this. I did ask as per Saran00 for compensation and was told would go on my file and someone else would need to call me to discuss that.Claire was very polite as all Sky people have been. BUT WE ARE NOW:4 MONTHS and 8 DAYS SINCE ORDER ACKNOWLEDGED BY SKY AND YET AGAIN I AM IN A LIBRARY WRITING THIS!!!130 DAYS PLUS!!!!!I DO BELIEVE BT OPENREACH PUT NONE BT CUSTOMERS TO THE BOTTOM OF THE PILE AND TREAT SKY AND CUSTOMERS WITH THE POOREST LEVEL OF SERVICE.IF YOU WANT A QUICK INSTALL - GO WITH BT!!!ps.Sky forum people have been very nice emailing me and a few live chats, thank you.Though end of the day waiting for another update!!!Saran00, congrats on going online...James124 days - order acknowledged by Sky 4th March 2013.... No broadband OR phone Spoke to neighbour yesterday (same builders, 3 metres away...)... moved in a month after me... has had broadband and landline working for weeks...... was shocked mine was not working!BUT (always a but) - they have a contract with (you guessed it) BT - not Sky or any other provider, BT and all working...ME - Sky - 124 days and cannot say a coincidence... my order put in before neighbours.... all working for her.My next update from Sky is 10th July - WATCH THIS SPACE!!!! If fobbed off for the what feels like a dozen times I am going to cancel - start all over again with BT. Ok BT costs more - but the saving with sky for new install is not worth the horrendous wait and poor customer service (yes they keep you updated - but like I said when called about 5 weeks ago I said - why update me and say no update!). Still they insist on ringing me every few weeks all polite but STILL NO UPDATE! No broadband, no phone socket, no phone.... does this sound familiar to anyone else with a new install from Sky?Well the sun is out this weekend, BBQ weather so time to chill and relax. Hopefully good news on the 10th!SOOOOO UPDATE TIME!! Whoop Whoop!!Had regular update call from Paul- sky escalation team 11th July 2013:Openreach have confirmed line working - Me excellentPaul - waiting for Openreach to mail that and next update (OH NO NOT ANOTHER NEXT UPDATE) Wednesday 17th JulyOH COME ON!!I said - I have told Sky on the calls last 6 weeks get someone to install phone socket in house so when line working does need to be arranged and cause ANOTHER DELAY!!! Was told by Debbie - AS YOU HAVE WAITED SO LONG WILL BE A PRIORITY, NEXT DAY OR SO for install.Well a next update on Wednesday is 6 days wait AND THAT IS BEFORE a date for someone to actually install phone socket.I said to Paul not good enough, I want an update tomorrow (Friday).Response, I can call you tomorrow but the update will be the same (I took that as nothing will progress until Wednesday).OK CANCEL TIME!!!! Paul quick as a shot, passing you through.Claire cancellations, very understanding, very polite, said will follow up with Paul and email him and ask that he keeps track on this order and if update comes in before Wednesday to call me/progress. I did say I get a feeling that updates happen and until next update call Sky does not progress as they do not check. Told not the case....Anyway - I decided not to cancel but I am so hacked off with all of this. I did ask as per Saran00 for compensation and was told would go on my file and someone else would need to call me to discuss that.Claire was very polite as all Sky people have been. BUT WE ARE NOW:4 MONTHS and 8 DAYS SINCE ORDER ACKNOWLEDGED BY SKY AND YET AGAIN I AM IN A LIBRARY WRITING THIS!!!130 DAYS PLUS!!!!!I DO BELIEVE BT OPENREACH PUT NONE BT CUSTOMERS TO THE BOTTOM OF THE PILE AND TREAT SKY AND CUSTOMERS WITH THE POOREST LEVEL OF SERVICE.IF YOU WANT A QUICK INSTALL - GO WITH BT!!!ps.Sky forum people have been very nice emailing me and a few live chats, thank you.Though end of the day waiting for another update!!!Saran00, congrats on going online...JamesJohn-BTHis truly is unbelievable.EQUIPMENT IS IN PLACE!!!! IT IS SKY'S SYSTEMS THAT ARE NOT IN PLACE! EVEN YOUR OWN TEAM HAVE TOLD ME THIS!You say that you can see that your escalation team have explained there is a delay?WHAT THE HELL IS THE DELAY?Can someone please tell me because no-one at your WHOLE ORGANISATION has done so. This is pathetic.Your escalation team is an utter joke. They have done nothing to progress the issue forward to a resolution. If they are the best department to deal with the issue then I am sorry, but that says nothing for all the other departments.I WANT SOMEONE WHO KNOWS WHAT THEY ARE TALKING ABOUT TO TELL ME THE EXACT REASONS FOR THE DELAY.WHY IS THAT SO HARD FOR YOU TO DO THIS????I was meant to get a call this morning from the HOME MOVE team because the 5 days you all keep referring to was actually up yesterday - this is what your HOME MOVE TEAM TOLD ME, so they told me on Wednesday that they would call me today.What do I get today? A text message from a donotrespond number at SKY saying " Thank you for your patience please be advised that we are still working on your case. We'll contact you in the next few days."You tell me if you think that is good enough after being fobbed off for 6 weeks.SERIOUSLY; CAN SOMEONE WHO KNOWS WHAT THEY ARE DOING PLEASE TAKE OVER THIS ISSUE AND ESCALATE IT TO PEOPLE WHO CAN ACTUALLY SORT IT OUT.I am fed up with SKY constantly adding in new delays, just to buy time until the problem sorts itself out. You take enough money from the customer to justify employing a team of experts to help customers out when things aren't going right. So where are the experts?I shall be contacting OFCOM about the way this issue has been dealt with, and in the meantime, want someone at SKY to do the decent thing and actually deliver some decent customer service, as this is SERIOUSLY LACKINGWhen you press 'Select to view' you should notice that a little red R icon appears over the movie icon. That means it's being downloaded in the backgorund. If you look at the synopsis at the top left it will tell you the status of the download and also whether it is 'available to view' yet. How long it takes before you can actually start watching depends on your internet connection and the mood of the Sky servers. Sometimes it's virtually instant sometimes it can take several minutes. When it says 'available to view' at the top left you can press select again and it will play the movie. If you want to go back to watching normal TV while you wait, you can. The box will flash up a message when the movie is ready to play. The movie will also appear in the planner and you can see the status from there and initiate playback in the normal way.Hi Diofitz, I'm sorry to read of your predicament. Let me try and help clear things up for you First let me say we can definitely arrange a Home Move visit if you or you can do this through your In regards to downgrading your package, this can be done at any time after the first month of your contract by giving 31 days notice. If you were to cancel your subscription when still in contract you may incur You can only downgrade or cancel by calling us directly. I hope that we're able to tailor your package to suit your new circumstances and keep you as a customer and if you need any more help please get back in touch through the Forum. Cheers,Hello Ami, A big welcome to the Sky Help Forum and thanks for choosing our community to ask your question to. If you are moving home in the near future then the best thing to do is sign into your select Home Move and fill out the online form. Once you send this to us, then a specialist Home Move agent will be in touch within 36 hours to go through what needs to be done to get your Sky services setup at your new address. This will involve the cancellation of your services at your new address, any number porting requests and arranging a date for the engineer to visit your new property if required. Usual timescales predict an average of a fortnight however with the school summer holidays around the corner, it is usually a busy time for our customers moving home, so you may find yourself waiting longer. This will all be explained to you when a colleague calls you. Can you let me know how you get on with that? Cheers,Hi,I'm due to be moving home in the next 2-3 weeks and would like to arrange for Sky to be installed at the new property. However, because the building is listed, I need to apply for Listed Buildings Consent from the local council which can take up to 8 weeks. I gather from other posts that it's not possible to temporarily suspend my account so I was wondering if Sky could temporarily install the dish some other way (i.e. a pole in the garden perhaps) to allow continuity of service? Additionally, once I get the Listed Buildings Consent, would an engineer be able to thencome out and re-install the dish to the building?Finally, as part of the Listed Buildings Consent application, I need to know exactly where the dish will be placed and wondered if an engineer could confirm over the phone where the dish would need to be placed if I gave the postcode and/or any other details so that I could start the application process?Many thanks.Brilliant! so i finally get a pre-populated email response that doesn't even relate to my particular case from someone who has absolutely NO idea what's been going on. Pat on the back customer service, you've been awarded most horrific experience i've ever, ever encountered. I'd rather be stuck on hold on the phone till my death having greensleaves played on repeat than have to send ANOTHER email explaining the situation.Actually, no I'd rather be eternally waterboarded in guantanamo than go through this again.Every person I speak to is different, NO-ONE has communicated between themselves, NO-ONE has called me to be of help and after all this i cannot believe I'm still being treated so badly.You know that horrible job in the kitchen where you have to pick out the cold, wet slimy bits from your sink that are blocking it up and chuck them in the bin? I treat those distainful soggy bits of cast off food better than this.have someone call me today. immediately. you have my number (well actually i wouldn't bank on it judging from the total incompetance i've encountered, but give it your best shot)PhilHi Stuffedit, Congratulations on the new move and I hope everything goes well as I know myself it is hard having to share with your in-laws when you are exited with getting your new place but I hope it won’t be too long. If you are still within a 12 month contract then you will not be able to cancel your services without incurring a clawback charge so it may be best to drop your package to the lowest option and take your equipment with you so when you are ready to have it back up and running you just need to increase your package again and contact us to install the equipment however, this will depend on the costs and how long you will be waiting to move into your new home. Your other option would be to give a 31 day notice if you are not going to be moving within the next month or so and depending on the costs involved, you just keep your equipment as we install this when you are ready as you are not classed as a new customer if you have had Sky active within a year. It would be best to contact to look over your account so you are given the best options and also you can get some more advice from the following . Please keep me posted on how you get on especially if you are not sure of anything. ThanksHi Moving+Soon, let's see if I can provide some clarification on our Home Move process It's easy to arrange for your Sky equipment to be installed at your new home. It can all be arranged online through our Home Move page. The good news is that it's...FREE!!! You mentioned that you'd like to find out more about our Sky Talk & Broadband service. To save you going round in circles, you'll find all that you need to know on these services here. These can be added whilst going through the Home Move process. With regards to the packages that are available to our new customers, these are available to you too. You'll find the info on these here. Rest assured, the only way this will be a nightmare is if you're moving to Elm Street! I hope you find my post useful. If you need anything else, give me a shout. All the best,Hello,I ve recently moved to a new flat which is a part of ahouseand tried to move my Talk&Broadband services as well. However, therewas a slight problem in view of the fact that there is no landline cable coming into my flat. I contacted SKYcustomer service in order to ask about any possible solutions, perhaps to organize an installation of new cablesor something like that. I am not reallya technical person and I was not able to suggest anything else at the time.Anyway, first of allthe lady on the phone asked me whether there was a cable within the house at all. I responded 'yes' because there is one, but I do not have direct access to it, meaning that I couldnt use it. Then she said that the only possibility, because my flat was not registered with Royal Mail and doesnt have its own postcode, was to overtake the only present landline cableand then transfer the services over it. I told her once again, thatI have no access to this cable, which means that I would not be ableto use it, so thisis not going to work for me. I kindly asked if she could offeranother solution but she rudely said NO andrepeated the same thing as explained above.It is a bit funny because I dont use any SKYproducts at presentbut I still get charged for them and on top of that I could not be offered any adequate solution.If anyone could offerhis/her advice, it will be much appeciated.Thank you in advance.Hello,I am in Ireland, living in Cork.I currently have an issue. I recently got sky broadband setup in my house but a few days after setting it up a burglar broke in. So now I am moving. The thing is though, the new house I am moving to does not have a working landline from what I can tell. there is a UPC box on the wall alright but no phone wall sockets.I contacted the sales team to cancle my sky digital for a while during my move and I wanted to transfer the broadband over to the new place but they said they cannot transfer there until I organize an eircom technician to come out and setup the house and naturally I cannot get out of the contract without having to pay a few hundred atleast.My issue is, where am I meant to contact to get the eircom technician and will it cost much? The sales guy I was talking to said just go to the eircom site and I will find it but looking on the site and using google I am unable to find what I need. Any ideas on where I go or who I can contact about getting this done? Like a link to a contact page or a phone number.Thanks,Gerard/.Hi,I'm moving house in within the next month, moving in with my partner to her house. I got a new Sky subscription for tv, phone and broadband in March and my partner started hers last October. We rang Sky to with regards to what we need to do when we move as we want to keep my package and transfer it over and finish my partners.We presumed that because my partner only started her contract in October we would still have to pay for the remaining months owed on hers, but when we rang Sky we were told that we were not allowed to cancel her contract early and that we were also not allowed to transfer over my Sky as you can't have two Sky accounts at the same address?Is this right? Surely if we pay the remaining months on the contract we can end it early? And if not what are we supposed to so with my account as I need to leave my property at the end of July?Hi ollietanswell. I know how stressfull moving home can be so let me set things straight for you If you are moving to an area where we can't provide the service you currently have then we wouldn't penalise you for cancelling the product when you move. However we would need to run a line test for your new property first in order to check the product availability. This should be done when you arrange the home move with our advisors. I hope this clarified things for you. If you need help with anything else just let me know! Cheers,Ok so been with Sky for a few months and having a major hassle at the moment, the property we are moving too the landlord will not allow me to have a sky dish installed nor will he allow any holes to be drilled apparntly he has had the walls re skimmed and pointed inside and out, He's abit of a t**t really but what can i do about itNow my question is im unemployed at the minute and certaintly cannot fork out over ?400+ for cancellation charges.So i sent an email to the CEO asking if i could cancel the services without penalty as this is out of my control and dont see why i should be the one to pick up the sh*t at the end of it all.But i doubt this will happen as all these companies do is think about lining the back pockets of their trousersI was supposed to have my broadband activation date yesterday at the new house I've moved into. The BT engineers came, said everything was fine and left. About 7 hours after they were gone I realized the internet still wasn't working, so I contacted Sky. After going through their customer support channels I was informed 'it could be activated anytime between then and midnight' and told basically just to wait it out.So here we are, and surprise surprise. It didn't work after midnight and it certainly doesn't now. I have a dial tone so there's no line faults, I've plugged/replugged/rebooted the router and tested the master socket/pretty much done everything possible on my end but it's blatantly another Sky screwup so what exactly am I meant to do Sky, since I was 'guaranteed to be up and running' as of last night.Hello all! I'm hoping we have some experience of this... I have been a very happy Sky customer over the last 6 months (tv sports and movies package,broadband and calls). However due to an unfortunate personal circumstance and family illness, I am having to move home and into a property that already has a full Sky subscription package. When I move into this property I will be contributing to the payment of the existing Sky subscription and adding multiroom possibly 2 multiroom packages. However, because I am only 6 months into my 12 month contract, it is looking like I am going to have to continue paying the remainder of my original contract, which will be about ?150 at a minimum.Or can I transfer an existing package to an already existing package? I know Sky aren't obliged to prematurely cancel my contract with them, however do you think they will be understanding enough to recognise my unfortunate situation and help me out? I have tried contacting the billing support by phone and they have told me they cannot help me, and that I must contact Sky Customer Relations via the sky website. I have tried doing this and have recieved no reply. I have further contacted Sky by phone and was advised to speak to disconnections team but have had no success here. I have been a very happy Sky customer for the last 6 months and years previously to that and want to continue using them in my new home. I feel it would be unfair for me to have to pay ?150+ for a sky subscription that I cannot even use, especially when I am also going to be contributing to the payment of another subscription and adding to it with multiroom. I am also keen in keeping or taking my current HD box not sure if there is a cost for this as well? So, has anyone been in a situation like mine before and managed to speak to the disconnections team? A committed Sky customer.Hi Moving+house, We know how difficult things can be when you move property so hopefully we will be able to help If you can go to thisit will allow you to submit your new address details to us which would allow us to process your home move order. This may take a day or 2 for someone to get back in touch with you which would in turn likely cause a delay in the service being activated in the new property. If you are currently a Sky Talk subscriber you can call us for free, so if you wanted to get everything sorted today for instance, this would likely be your best option. I hope that I have been able to help. if you have any other questions or queries please let us know. Good luck with the moveI'm moving house shortly but, for various reasons, I need to leave Sky active in my old property for around a month after I need it active in the new place, especially for the phone and broadband, as I work from home, and mobile reception in one of the properties is so poor as to be effectively non-existent.Sky tell me that the only way I can do this is with a new account in a new name.That makes no sense to me. Surely there has to be a way to set up a new account but leave the old one active for a few weeks.I am so fed up with Sky, trying to move house is stressful enough without having to deal with this bunch of incompetent idiots!I rang the house move team on 24th June told them I was moving house on 13th July. Broadband and phone arranged to be activated on 13th July and TV engineer booked to come out on 14th July. Told my services at myold home would disconnect on 12th July. So far so good.25th June I return home from work to discover I have no phone or broadband. Ring Sky (on my mobile) after making lots of surprised noises about why my phone and internet had been switched off Lucy then went to ask her manager Richard. She then told me that apparently from the moment you give Sky notice that you are moving to the date you move out you can lose your services at any time (even Lucy herself was unawareof this). I said that I couldn't believe this to be the case as why would anyone bother giving Sky notice if they were potentially going to lose their services at any point? Lucy couldn't help so I asked to speak to Richard but apparently he was too busy to speak to me (a mere customer) and anyway, as I was informed by Lucy, he wasn;t there to speak to customers but to manage his staff!So okay I thought, 20 days without internet or phone, hmmm not great. My husband works from home so has had to buy internet from BT open zone at a cost of ?18 for 5 days, and all the calls etc you have to make when you're moving are having to be made on the mobile phone (not cheap!). At least though everything will be switched on again on 13th July, even Lucy confirmed this.OH DEAR. I've just had a call from Sky. My phone and broadband order has been rejected due to the people that are living in the new house still having a working phone line (well I guess they are not with Sky so they didn't get disconnected 3 weeks before they move out). The order for broadband and phone will now have to be placed AFTER we move in to the new house and could take 2 weeks!!So a potential 34 days without broadband or phone (if not longer)!I have been helpfully informed that I will not be charged for these services whilst I'm not receiving them (how very kind of Sky not to charge for something I DO NOT HAVE!).What I'm wanting to know now is how do I go about getting reimbursed for the additional costs I have incurred already and will incur in the coming weeks?I'm moving from my house in a week but don't need to transfer my sky account, therefore, I need to cancel.Rang sky and was told that I had to give the usual 31 days notice - fair enough, T&Cs, blah-d-blah.The next day I thought to myself "Hang on, won't the new owners be able to call China through the landline at my own expense!". I promptly rang sky back and told them of my concerns. They said nothing could be done and indeed the new owners would have 3 weeks worth of free calls. Now brace yourself for what the sky "advisor" told me next. As an alternative action, apparently I could cut the phone line with a pair of scissors in order to stop any unwanted phone calls!! At this point I hung up.Why can't sky cancel a phone line within a week when BT can do it immediately!! Plus the advice I was given was a disgrace.Has anyone had any luck with this problem!?!Apologies for the late reply Sick+as+a+parrot, I can answer your questions regarding your Home Move As you own the equipment and have a subscription with Sky, we can arrange for a Home Move through Sky. The good news is...it's FREE! All you have to do is fill out your details on our sited and an advisor will contact you within 72 hours to explain everything in more detail and get the ball rolling. I hope this information helps get you going for your Home Move. If you need anything else then please feel free to come back to me and let me know and I'll assist further. Thanks,Hi poi0, Thanks for joining us on the Sky Help Forum. Please may I ask that when you called Sky was it the Home Move Team? If not here is the number for the Home Move Team - 08432161616(UK) 0818719893 (ROI) With our team you will be able to discuss in depth your move. If you tried this number please check out our, however you will need to know the dates you are moving. In regards to the recordings, if the old Sky box you have is a HD box you will be able to upgrade your package and keep the old box with the recordings however if the Sky box is not HD then once you upgrade your package you will only be able to view what recordings you have on the HD box. This is because as every box has a unique viewing card you will not be able to put it back into the old box without paring it with the box. As viewing cards can only have one boxed paired at a time you will be unable to do this. Thanks, Amber - WHi all,so I hope this is the right section of the forum to post in as I could not work out what part it should go in but here goes..I might be moving house in september and I have only had my sky contract for 4 months or so out of 12 and I was wondering how sky handles moves? would they come and take the dish from my current property and move it? or what happens if for what ever reason the tech guy cant give me sky in the new house with my 12 month contract? do I need to give X amount of notice so I dont miss out on sky sports F1 HD race weekends? If I dont record them then I miss the whole weekend as the practises never get replayed. also I might be wanting to add channels.. atm I have them all apart from most of the sports channels and the extra espn ones (sports) and obviously the 3D one as I dont have the sports package is it worth doing so?I am happy wth sky and I dont want to lose the connection and last time I had to stop it due to work being done on my house and the building work covered the sky dish so I could not get a signal and I ended up paying for 12 extra months of nothing and I dont want something similar to happen again..Hi,I currently have Sky TV and will be moving house ina few weeks. The current occupants in the house we are moving tohave Sky TV, phone and broadband therefore my question is this:1. Can I simply unplug my existing Sky box and plug it into the new house without having an engineer etc etc and the services would resume as normal?2. Once I move to the new house I will be upgrading to Sky phone & broadband. As the previous occupants were with Sky, do I need an engineer visit or can these services be activated remotely?Your help would be appreciated.BenHi teknotaz, Good luck with your home move . I moved last year and I hope your stress levels aren't as high as what mine were. I will certainly try and help you keep them down by clearing this up for you. When you move home with Sky and if we cannot offer you the same broadband package at your new property then we will let you of your contract. Therefore if we cannot offer you the Sky Fibre at your new property we will let you out of your contract for this. The broadband connect which is available at your new property is limited and I'm afraid we don't offer an unlimited connect package . I know the information about connect isn't what you wanted to read and we certainly don't want to loose you as a customer however you do still have the option of staying with Sky for your TV. If you are allowed your own dish at your new address then we can arrange your home move for your TV free of charge and the home move team can put in a date for your broadband to be cancelled at the same time. When you are at your new property keep an eye on our as the broadband availability may change in your area when you move. If it does and you want to come back I would advise just to check that you are not in contract with BT as we don't want you incurring any extra charge's. I hope this has helped and let me know how you get on. Thanks,Congratulations on the engagement and upcoming move Iain-w! I'll answer your questions regarding the transfer of services If your fiance is currently in the early stages of a contract with another and you have Sky Broadband and Talk, we would still be able to move your services over. However your fiance and flatmate may incur early termination fees with this as we would take over the active line that's in the property which would cancel the line that's already there. Regarding TV service with Sky, we'd be able to get this moved over for you without any problems. To get a Home Move arranged with Sky, all you need to do is fill out your details , and an advisor will call you back to get the ball rolling on this. I hope this helps clear things up in terms of the situation with the line at the address you're moving to. If you need anything else then please don't hesitate to come back to me and I'll assist further. Thanks,hiwe are moving home to a listed building next week(prob should have done this earlier)they don't have a sky dish as far we know so will have to go thru planning etc etc,but can we get our phone and broadband set up while we wait on planning?and more importantly we are taking our HD box with us which we have recorded lots of programs on, can we just hook this up to the TV and watch it? without the dish? we thought we could do this while we are waiting for dish to be put up?plus can i suspend my tv account while we are waiting, not going to pay ?90 for nothing, would rather just change to virgin,don't know what is possible but have been with sky for years and hope theres some loyality in return!thanks in advancejWith no terrestrial TV aerial, your builder must be planning on using a return feed from the two Sky boxes to provide access in the bedrooms to whatever is showing on each box. Yes, this arrangement can give you the Sky equivalents of the terrestrial Freeview stations (BBC1, BBC2, ITV etc), but no, it can't provide access to TV independently of what is playing on the Sky boxes.Beware also that:1. This arrangement is reliant on the bedroom TVs having an analogue tuner in order to pick up the Sky signal. With digital switchover now complete, many recent TVs don't have an analogue tuner.2. Pure speculation, but I suspect the future range of Sky boxes won't have the RFoutput required to drive this arrangement.Personally, I'd ask for a TV aerial not only to give some futureproofing toyour viewing, but also to provide backup for those occasions when bad weather disrupts the satellite signal.HiAsa loyal, and hopefully valued/valuable Sky customer of longstanding, I am completely at a loss trying to understand the logic behind your pricing for multiroom for exisiting customers.In my simple head, valued customers who already pay large monthly subscriptions and are willing to pay more i.e. another ?10.25 per month for another multiroom subscription should be encouraged to do so with attractive pricing for the necessary equipment and installation. I have just been quoted ?309 to have a 2TB box installed so that I can enjoy the pleasure of parting with my extra tenner a month!! This is for a box that other existing Sky customers are given for ?49.Apparently, I can have a dumb box for ?60, but as a customer who likes my Sky products, I don't want a dumb box, I want a box with good functionality and storage.This kind of pricing (plus some pretty awful conversations about it already) makes me not want to go ahead with the upgrade but is also making me question whether I forget Sky altogether and look to another supplier.Surely this can't be a good outcome for a pricing policy that should be attracting more monthly subscriptions from valuable customers? The lost income from a customer that leaves would cover the costs of a new box pretty quickly.Am I missing something?I'd really welcome a well reasoned answer - but please don't tell me again that it's because I already have one HD+ box - I know the pricing policy - I'm just at a loss as to why you think it's a good idea.Many thanksGood Morning MEMcMillan, A massive welcome to our community and thanks for taking the time to make your first post. I'm sorry to read that you are thinking about cancelling your Sky Multiroom subscription, is there a specific reason for this? If you do cancel then you will receive theon your Sky box however if this is a Sky+ box, you won't be able to use the Sky+ features such as record or playback any of your recorded programmes. I trust this information will help answer your query however if you do have any other questions, then please don't hesitate to ask. Thanks,Will be moving into a new build house (under construction presently) later this year.I am told that the property will have a "Sky dish" installed by the builder (not a communal dish but an individual dish for the house) and will have one "sky point" and one "telephone point" each in three rooms.Though the rooms in question are the ones where we would like to have the multi-room installation done, I would like to know the number of "sky points" and "telephone points" required for each sky box in a room, under the following configurations:1. Sky+ HD in 2 rooms.2. Sky+ HD in one room, Sky+ in one room.3. Sky+ in 2 rooms.Having read through some relevant posts in the forum on the subject, what I have understood is:1. Every Sky+ HD box requires 2 sky points + 1 telephone point.2. Every Sk+ box requires 1 sky point + 1 telephone point.In such case, requirements as per above mentioned configurations should be:1. Sky+ HD in 2 rooms = "2 sky points + 1 telephone point" in both rooms.2. Sky+ HD in one room, Sky + in one room = "2 sky points + 1 telephone point" in room with HD, "1 sky point + 1 telephone point" in room with Sky+.3. Sky+ in 2 rooms = "1 sky point + 1 telephone point" in both rooms.Can someone please confirm if the understanding is correct, or let me know otherwise? I need to order extra sky and telephone points accordingly by this weekend.Also, is the dish different for Sky+ HD from Sky+?Thanks in advance.regardsYou might have to pay for the box but that aside if you already have the HD subscription then all you will pay is ?10.25 for a multiroom sub. Take a look at this link:This link doesn't make it clear what box you will get so the best thing you can do is speak to Sky over the phone as they can order you a recordable one (I did it this way). Sky currently have a reduced phone service so it might be worth waiting until after 11pm on Sunday when their phone lines should be back to normal.One other option is to use the Live Chat but I don't know if they can order a box for you:My account shows that in addition to my Sky+HD Box I also have Multiroom Box. I no longer have a multiroom box having downsized from a 2 bedroom hose to a 1 bedroomed flat in February 2010, how do I find out if I am paying for a Multiroom Box that i no longer use or own? It would appear that I am being charged an extra ?1.00 per month from 1 July or 1 August for this as part of my Multiroom subscription. How can I contact someone to discuss this by phone? as I can't find anything online?Thanks for your help.I took out a Sky subscription in July last year and added a multiroom box in October. At the time, I thought the multiroom option was a ?10-a-month 'add-on' type thing.We unexpectedly decided to move abroad in April, and I called Sky to cancel my contract. I was told that I was in contract until July, but that I could call in June to cancel the subscription. Fair enough. I was then told that actually, the multiroom was itself a 12-month susbcription which runs unti October, and that I would have to continue paying that until October. I queried this as at no point in my discussions with Sky when adding the multiroom was I told this constituted a 12-month contract. As these discussions were all several weeks before I could cancel anyway, I was told to call back in June. When I tried to get a straight answer about what I would have to pay, I was told to email Sky customer services. I did, received an unhelpful answer back, and my response was then ignored.Last week I called to cancel, as three different Sky agents told me to do, and was told that, actually, I can't cancel any of my service until October when the multiroom contract expires. I explained that I no longer live at the address where Sky is set up, and that the people who do live there would like to take out their own Sky subscription, but can't do so because my service is still set up there. I was told my only option is to transfer my service to their name for the remainder of my contract. However, the people living there would like to get their own brand new contract to be able to take advantage of various offers, and it's not their fault I have this contract issue with Sky!The guy on the cancellation team could not help me at all, and said I would have to email the customer service team. I did, over a week ago, and have not heard anything back.In addition, the guy said that I have to continue paying the contract because I received a new Sky box worth ?299 when I signed up for multiroom, so that needs to be paid for. However, as we already had a spare box, we asked Sky not to send one or an installation engineer when we got multiroom, but just to send a new viewing card to activate it, which they did, so we did not in fact cost them any money at all.I don't know what to do here - there is no indication, either in the fine print of the multiroom upgrade when you do it online, nor when I spoke to them by phone to arrange it, that I was entering into a new 12-month contract for any, let alone all, of my services. I knew I would not be living in that house until October of this year, so why would I have consciously entered into a contract until that time? The last guy I spoke to indicated it would have been in the fine print of the welcome pack I was sent, which may well be the case (I didn't read it), but I would expect important information like that would be made clear by the person taking the order?The people living at the house now would really like this resolved, and I can't seem to speak to anyone at Sky who will help!HI Blueboy2475 Thanks for taking the time to post and welcome to our community. As Mark39 has suggested, without the connections in place an engineer would be required to access the dish to install the cabling. If it is an installation that our engineers are unable to complete, you would always have the option to consider an independent installation to be completed by a local installer that may have specialist equipment to access the dish (without knowing the property it would of course be difficult to know whether this is feasible). If you did look into the option of an independent installation then this would be at your own cost due to our own engineers only being able to complete a 'standard installation'. Thanks,Good eveningI signed up to sky last night and had a few questions regarding my installation.I live in a brand new house (well, 2 years old) and it was 'pre wired' for SKY TV with a communal dish on the end house.There are SKY TV Points on each of the 3 levels (study, lounge and main bedroom) and would like to know....1. would my SKY+ multiroom in the lounge and main bedroom be good to go2. I assume this should be an easy installation as the phone line with the sky soctets on each level are activeNext door have multiroom ok. No idea if it is sky+ multiroomcheersI'm not sure about:5) Does the Sky Netgear DG834GT router support Anytime+?Here is the result of my Router Ping TestPort Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLANPPPoA53404837390175279210:37:10100M/Full62979126540607118:25:1711M/54M2411031147886307749316118:07:51ADSL Link DownstreamUpstreamConnection SpeedLine AttenuationNoise Margin7005 kbps797 kbps28 db7 db6 db13 dbSeems to me that 'Up to 20mbps' for the Unlimited package, is a stretch. My signal drops to a point where BBCiplayer streams in HD is frustrating: the iplayer stops to think and then suggests I use a 'lower bandwidth'. I curse and wonder why? New fast laptop? - no...'Superfast Sky Broadband etc, etc? - yes...Router? almost definitely yes, since it can't send a decent wireless signal in a typical domestic environment more than 2 rooms. Pah!I'm stuck with yesterdays technology - B&G - no N. So I look around and discover a good router for ?60 on ebay, or do I dump Sky and move to BT Infinity where I get an 'N' router for free. What to do?Trigger for all this is Anytime+; we watch movies of an evening and fill our box memory with other good stuff quickly. So as a bloke I think 'won't my wife be totally impressed if she comes home to a new free product from Sky', which is like a Xmas present. I spend ?100 on ethernet adapters because my router signal can't reach to my lounge room and running new cables is just silly. I'm awaiting those to arrive but still hate my old router, so - come on Sky, offer to replace my old device for a new one before I move to BTBTW please use spellcheck everyone, we have a beautiful languageYou'll be lucky, I cancelled broadband and telephone and quite correctly they were 'cut off' my Sky on the alotted day. The following day my bill was due and they expected me to pay one month in advance for both 'cut off' services. Being a sensible and logical person, that made no sense at all so I deducted that amount from the bill and paid the balance. Now they have cut off my TV services because:a - I gave them no notice (not sure how they knew what date to turn off the services then?)b - Even though the services are no longer working, I still have to pay one month in advance and then wait for them to give me a credit on the next bill!!c They will not re-instate my service until I pay the balance owing (for services I no longer receive and paid for up to the date they were disconnected.d. I MUST must set up a new Direct Debit, but no longer have a current bank account.So, they will end up owing me a months' money for all 3 services and have lost a long standing customer.Dear all, i am quite concerned about all the dodgy geezers (and geezerettes)that try their best to hack into other peoples computers,spread virus,s, trojan,s, worms etc etc so i have always got the main security software thingys installed on me laptop. Anti-virus,spyware etc and i used to install a firewall as well(COMODO was a goodun) since having this sky wireless router ive made do with windows firewall because for some reason i think i read it somewhere these new routers are excellent for stopping incoming and outgoing internet traffic. They have it built in so theres no need for firewall software. Is this true or am i talking out of my arse ? and need to download COMODO ASAP. Cheers Slagface.Hi,I spoke to Sky two days ago about my satellite signal. The problem was resolved and I asked when I was able to cancel. The person I was speaking to couldn't provide me with this information so I was put through to someone else. I got through to someone and I asked when I was able to cancel. Sky said I was under no contract and was able to cancel whenever. I asked if I could cancel and as salesmen do, he offered me a discounted entertainment pack for half price. He said even with the discount I was able to cancel whenever I like and I wont lose the discount as long as I don't change my pack. I have now checked my bill online and it says cancellation of entertainment : Credit for Cancellation of Entertainment Pack 09/01/11 - 23/01/11 ?6.74 CRT. Under no circumstance was I told my entertainment pack would be cancelled?!?!?!?!?!?!?!?!Please can you look into my bill and confirm why my entertainment pack has been cancelled when clearly under no circumstance I was told. I clearly understood by sky that if I keep my same pack and staying as a loyal customer, I will be paying half price for my entertainment pack.I'm in a situation now with confusion with my bill (please see below) and I don??t have an entertainment pack.Sky TVSky+ Subscription 24/01/11 - 23/02/11 ?0.00Entertainment Pack 24/01/11 - 23/02/11 ?24.50Viewing Subscription Discounted 24/01/11 - 23/02/11 ?12.25 CRCredit for Cancellation of Entertainment Pack 09/01/11 - 23/01/11 ?6.74 CREntertainment Pack 09/01/11 - 23/01/11 ?11.61Viewing Subscription Discounted 09/01/11 - 23/01/11 ?5.81 CRSubtotal: ?11.31Packages: ?11.31Amount due : ?10.16Arranged to transfer my broadband over from O2 yesterday having had mail shots offering deals etc. decided to go with skytalk tooSpoke with a Sam in Newcastle who took my order but they couldn't find my offers on the system so in the end have said that they will give me line rental free for the year and pay just for the broadband (?7.50), which was supposed to be the free element, and ?5 a month for the anytime callsI asked what communications I would receive when my broadband is activated. He said it will be in 2 weeks so apparently 6th July then. Is that normal? He also said I would receive an email confirming order which I still haven't received yet. How do they work with this? Surely they must tell you a definite date when broadband and talk will be activated not just an initial guess?I'm very much hoping that I haven't made an awful mistake in doing this. I was very happy with O2 but this was a forced changeAny comments welcome!I got a computer and went out and brought an internet stick and now ever since then the internet has been going off and ive rang up about it 6 times and each time theyve done nothingi dont know if its because i got a internet stick or not but its REALLY annoying and my mums on about switching networks if it doesnt sort itself out. Please help! If you can tell me simply how to fix it then youll be the best ever!P.s. Ive tried resetting my router by holding the button in and stuff but that hasent worked and our phone line works perfectlythankyou!craig.millfields wrote:speedyrite wrote:If you leave the router switched off for a longer period, say anything from more than an hour to overnight, you'll probably get a different IP address when you reconnect.DCHP lease time is set at 1 hour, so anything over that should do itYes it can be seen by checking the router log. Lease renewal interval is normally 3600 which actually seems to result in a lease renewal every 30-something minutes (although I have seen it at 600 for short periods of time, resulting in lease renewal every 5 or 6 minutes). I suggested overnight because sometimes people get a bit impatient after a few minutes and switch the router back on again and are then disappointed to see that the IP address hasn't changed!Hello Vicki, Welcome to our community and thanks for taking the time to make your first post. I can understand how frustrating this is for your Mother-in-Law not to have received the vouchers for introducing you to Sky and we would like to get these out to her. What have you been advised when you have called in the past to query this? Can you let me know if you have received your vouchers? Also as you might be aware that these vouchers are sent via email, so can you get ask your Mother-in-Law to check both her email inbox and any spam/junk folders that these vouchers may have fallen in to? I look forward to hearing back from you Thanks,Hi ianbigemac,Thanks for reporting the problem you are having with connectivity. Based on the information you have given, there are a number of possible causes to check first, included in the troubleshooting guide at the following . Please follow through the steps there and hopefully these will solve your problem. In particular you will need to check that your STB is getting a network connection, that both the STB and app are on the same network, and check that your new router is not one of the devices known to have a problem with uPNP connectivity.If however, after trying all the above steps you still have a problem, please do post on the including all the details we request on the first page and we will give you more help there based on the details you give us.Thanks,Sky+App TeamHi, can any of you guys help me out with a query?I recently spoke to someone in customer services regarding my broadband, pretty useless, asked about the hub and was told ?80. Wasn't best pleased as I've not really had much Internet use, never use my house phone and still pay my high bill religiously. Anyway, decided to cancel my subscription and go elsewhere, called and spoke to a chap in Mumbai or somewhere there abouts. The language barrier caused a bit of frustration and eventually got transferred to cust service in Scotland. Went through to a very nice and helpful gentleman who listened and helped no end. Changed my phone package, tailored my tv package, advised on cancelling paper billing (?1) and offered half price broadband for 12 months on the fibre package. During the conversation he 'accidentally' put it down as 'free' told him I wasn't going to argue with that. At the end of the conversation I asked what my new bill would be? I'd worked it out at approx ?57 p/m, which he agreed with. All good- got my next bill and lo and behold, ?57!! Now, this is where my problem starts, next bill was ?87 (charges from previous month plus a movie?) on calling support to query I was told this was correct and the next bill was more of the same. I disputed this and was told there were no notes on the system. After pleading my case I wasn't really getting anywhere, I asked if they recorded the calls? Was told yes but I would have to put the request in writing to head office, again disputed this as being a fools errand set to make me give up. Was asked to call back later as operative would have to speak to a supervisor. Refused as had time to wait. A lot of back and forwarding later and the cust service person told me it would take a week to pull the call and a week to listen to it. Said they'd call me in two weeks to discuss. I asked if they could speak to the original customer service gentleman I spoke with as maybe this would resolve the issue? Was told they only had an employee reference? Agreed to call back and asked for this representatives name, which she happily gave me. Then asked for a direct dial number, she said not to worry as her name was on the case note? Eh? So why does the other guy only have an employee number against his case? All that aside, can anyone advise on what happens if I'm correct? Do they have to honour the agreement which is recorded and agreed upon? I remember the last question asked by myself was how much is my bill now? As a disgruntled customer calling to cancel and ending up coming off the phone like a dog with two tails because my bill was ?30 a month cheaper, I very much doubt any of the recorded conversation will have me saying ' I'm paying more per month for what I really should have had in the first place? That's great...it's a deal!'- part rant, part question over.Hey Paul---, Thanks for posting. One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let us know how it goes. Cheers,Hibobtinasheep,Thank you for joining us on the Sky Help Forum, it's a pleasure to have you here.This can be caused by a few things:Please check the service status page on our website to see if there is a general outage we have at the moment.I need you to try afor me also. Rebuilding the planner checks the hard disk drive on the Sky box and can resolve temporary errors, such as missing space on the hard drive. This will stop all recordings currently in progress but will NOT delete any recordings on the planner. If a recording is underway, consider rebuilding the planner after the recording has completed.Using the Sky remote:Wait 2 - 4 minutes with the box on standby then press Sky to switch box back on. Green light displays.Using the Sky remote:・ Press Services. Services menu displays.・ Press down arrow to highlight System Setup and press select.・ Picture settings menu displays.・ Press down arrow to highlight System Details and press select.・ System Details displays. The Model Number is the second line from the top.・ Please post your model and version number to check as you may need to update the softwareCome back an let me know first as youmight nothave to do the next part which is updating your software. If you post the information I need I can let you know if you need to visit this page or not -Thelast resortafter trying all of the above but before booking an engineer would aFull System ResetResetting the Sky box re-formats the hard disk to fully restore the recording and playback functionality.Only use this procedure as alast resortas all recordings, reminders, series links and On Demand programmes currently in the Planner will be lost.If this is the 2ndtime in the last 4/5 weeks you have tried a Full System Reset do not attempt this procedure again. Please arrange with us to book a service call/engineer visit to address the issue.Again using the Sky Remote Control:I hope to hear from you soon.Hi, it is my own dish, and I live in a bungalow. Today I was watching SyFy Hd and the picture was fine, i checked the signal strength using my remote and it read: Signal strength 1. as about 45% and Signal quality 1 as 55% with no fluctuation. Signal Strength 2 and Signal quality 2 both on about 60%. I flicked over to SyFy (non Hd) and tried the signal there. It read Signal strength 1 as 45% and signal quality as 55%. Signal strength 2 as 50% Sinal quality as 40%. Yesterday there was a cloud in the sky and, the picture was breaking up. The readings were SS1. 15% SQ1 60% (not locked ) and fluctuating. I can't remember what the SS2 and SQ2 readings were and to be honest I don't know why there are 2 readingsHi dylanhere252 Your My Sky should have updated by now and not sure why it hasn't as yet, Line optimisation (DLM ) usually runs in the first ten days and again if it detects any problems on your line. MySky will give you an estimated line speed it will not give you the current line speed, to do this you need to look at your router stats. If you do have any problems with your connection then please get back to us, you can access your router stats via the steps on the link which also gives some If you do require help from the community on the forum then please post back on the relevant board. ThanksHi HH1, Thank you for joining us here on the Sky Help Forum. Your issue looks like an annoying little one. Let's see if I can help. This could have been caused by a few things: Next step is to manually reboot the Sky box. When it’s not possible to reboot the Sky box using the remote control, simply turning everything off and then back on can resolve issues such as the Sky box being unresponsive or channels being unavailable. Using the Sky remote: If the issue is not resolved please perform the next step which is checking for interference. If another device, such as a DVD player or games console, was recently installed and the issues started at the same time, disconnect the device at the mains socket and try the remote again. Digital telephone base stations, wireless games console controllers and fluorescent lighting are all known to affect the remote control signal. Make sure these are placed away from the Sky box. Check the Sky box to: We also have to ensure that your software is the most up to date, software so could you now have a look at this knowledge article that will show you how to perform a software update. Don't worry you won't lose any of your recordings. If none of the above have been tried please do try and let me know. If you have completed all of the troubleshooting steps please do get in touch as your box is likely faulty and the option left to explore is an engineer visit which will resolve the issue or replace the equipment for ?65. I look forward to hearing from you so we can get to the bottom of this and have you enjoying your Sky like you always have.Hi Ben0710, Thanks for the update. To change your router to WEP security, you will need to connect to your router via ethernet cable and enter in the 192.168.0.1 address as quoted previously and enter the username 'admin' and password 'sky'. Once you have logged in, can you click on the setup/security tab and scroll down the page to where it lists the security type. Move the check mark to the WEP box, and then keep theencryptionset to 64-bit. It will ask you for a random passphrase so type whatever you want into the box and click on the generate button. The code that is listed in the key 1 section will be your new wireless password so you will need to take a note of this. Once you have done this, please click on apply at the bottom of the page, and then the log out button on the top right. Once you have done this, you will be required to enter in your new wireless key on all devices connected to the router to allow internet access. If this does not help, press and hold the reset button on the back of the router for 10 seconds which will revert it back to the details on the underside of the router. Hope this helps.Hello, im a new member to sky i got it 3 days ago, and my speed is awful, I moved from talktalk because I thought it would be an improvement, but looking at it now, I wish I would of stayed with sky, does it need a few days to kick in?Because its just dropping' constantly, I cannot go on the ps3 or play online games because its so slow..I'm a bit of a dummie when it comes to solving these things, so if you could help please explain in step by step.im using windows vista as well.i just need general advice, because the set up cd was so rubbish and solutions on the website are incredibly crap, its not next to anything that will interfere, its not next to shiny metal objects, I have used microfilters, my cables and sockets have been checked and there fine.please some one help, thanks.Thanks for getting back to me with this Harryw5, let's get this sorted then As it's happening during a programme and not just the volume on certain channels, I'd suggest ensuring that the SCART/HDMI cable that connects the box to the TV is securely in place as this is what brings picture and sound to your TV. The best way to do this is to switch off the box and completely remove the cable and then switch the ends around. If it's secure enough and the issue persists, it may be an issue with the cable. So, where possible, try replacing the cable with an alternate one to see if it makes a difference. Have a go at these steps and let me know how you get on and I'll assist further if required. Thanks,Cheers for getting back to me again Derek, Is it possible you may be able to borrow a long Ethernet cable so we can find out if the issue lies with the box or the connector? Can youpress the services button on the remote control to show"Options", thenscroll left twice until you highlight "Customise" and then down to "Broadband Network Connection" - what does this status say? If it is showing OFF, can you turn it to ON then press the green button to save the settings. Please try the. Please come back and let me know how you get on. RegardsHi All.I have had problems with this on my XBOX for years but I have cracked it.OK, first things first you need a laptop or PC. go to the web address and type in 192.168.0.1it will open the sky broadband pageThe username isadmin and the password is skyGo to Security, then services.go to "add custom service" then in name typeXBOX88 and change type to TCP/UDP. put the start and finish port in as 88.Then do this three more times for ports 3074, 53, 80.Next. turn on your xbox. go to settings, network and get the I.P address.now back on your laptop go to firewall rules.Go to outbound services and go to add.select XBOX88 in service, change action to allow always and then change LAN to single address. in the Start box type your I.P address of your xbox. usually 192.168.0.2 or something like that. click applyrepeat this for the other 3 ports.Then click apply on the firewall rules screen.that should open the router but you will need to turn off your xbox and reset your router. it usually opens up first time but it can take 3/4 times (i did just use test connection from an earlier post which did it too)If anyone is interested, this issue is caused when sky updates the software in the night and the router resets. its irritating beyonf belief and SKY do not know how to fix it. If you can, go to sagams website and find the FAQ for the router. it shows you how to open the ports as described above (which is how i learnt it).Need more help? my xbox gamertag is wildstatistic.Good luck all.Hi,I've not made any changes to my set up and up until recently it worked OK on Nat Geo +1 as it STILL does on Discovery +1 (and all others). My TV auto selects according to content and my SKY box is set to Auto.When I view UK Gold which has more than most 4:3 programmes, the TV displays in 4:3 and automatically changes to 16:9 for ads and newer WS programmes. I run through a few checks and videoed the result.Here is the scenario1) Channel 520 is selected Discovery Ch, correctly displays 16:92) Switch to 521 Discovery +1, correctly displays 16:93) Switch to 526 Nat Geo and TV correctly displays 16:94) Switch to 527 Nat Geo+1 and TV incorrectly displays 4:3 for a WS 16:9 programme.Of course this only is the case when I have the Sky box HD resolution set to Auto, as 1080i forces 16:9 even on 4:3 programmes (another anoying feature). Do NOT suggest I set the box to 1080i as I wish to watch 4:3 programmes in 4:3 not stretched to 16:9.The problem also exists if I connect via SCART cable.Quite simply the broadcasters are not raising the 16:9 flag for WS programmes on Nat Geo +1. All (I think) other channels switch correctly according to content, it is just Nat Geo +1 has stopped switching recently.I have posted the video at Hopefully you can view it to see results (a bit wobbly I'm affraid)ThanksHi GLF, I can confirm that if it is a Sky router you have (and that you have not changed the default wireless password for the router), it will be 8 capital letters with no numbers. If the password has changed, you will need to enter it exactly as it was entered into the router settings page. Please note that if you do not have "enable caps lock option" turned on within the iPad settings, you will need to tap the shift key before you press every letter of the password (this is because only the first letter would be a capital letter).Let us know how you get on.Thanks,Look Familiar? You may have seen it in a leaflet that landed on your doormat recently.We are currently offering existing customers a free On Demand connector, you may have been asked to head over to to grab one!All you need to do is go to and register your interest by clicking the button and signing into your Sky account.We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service.We have a full FAQ on this offer Some terms and conditions you should be aware of…* Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box:1. Press the Services button on your Sky remote2. Press the left/right arrow buttons to highlight Settings3. Press select and use the left/right arrows to scroll to Details.4. Note the Version Number:i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand.ii If it starts 4E30, unfortunately your box isn't compatible.Heres a suggestion for Never Miss , hopefully Sky will take on board. In the US broadcasters have announced their fall schedules , wouldnt it be better if Sky added these shows early so people can add them to never miss , an example is 'Arrow' to be shown on Sky One HD , 'The Following' Sky Atlantic HD , Vegas Sky Atlantic HD and 'Elementary' Sky Living HD are all shows announced but not added to never miss. On VM TIVO a user can now add a wishlist for any US show and it will automatically be picked up so this is something Sky really need to look into. The never miss feature is excellent , add shows earlier and it could become an even better service , granted some of the shows from the US will not get picked up in the UK but its better to have the never miss option than not and miss it.I have always been really happy with my sky services so decided to take them with me to my new home.Sky told me that this was no problem and booked an engineer for 25th may to get up and running again (after 3 weeks) I asked if thi was going to cost me and was assured no cost would be occured.On the 25th no engineer turned up. I called sky and was informed that everything looks fine their end No engineer was needed as i had a phone line at the property already but it could take upto midnight to get connected. No problem i thought.Today I called sky again as i stillhave a dead line and no internet or phone. I got a call back at 5.30pm and was told that as there is no b.t box in the property I would have to pay ?100 installation fee. I have only just paid my bill and still have no services.I cannot understand why they told me an engineer would come free of charge and set me up and now I have to pay ?100.I am really dissapointed with sky as I have never had a problem before but now I do they really dont seem interested at all. Im just being told thatI need to pay more money. I amcancelling my sky as of today and going with virgin as it is far too much hassle and am fed up of being without a service I am paying for. Really bad service sky Not at all impressed.Hi, I have just rejoined Sky Broadband and had a new BT line installed and new Sky Hub delivered. It's all set up and it works great on a wired connection to my laptop, and wirelessly to my ipad and iphone. I can't get it to work wirelessly with my laptop. It finds the Sky Hub and connects fine, it says internet access but I can't access the internet at all. Im using a Dell Inspiron laptop with Windows 7, if that helps.IpConfig says this:Windows IP ConfigurationWireless LAN adapter Wireless Network Connection 2:Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Wireless LAN adapter Wireless Network Connection:Connection-specific DNS Suffix . :Link-local IPv6 Address . . . . . : fe80::358d:195a:ca01:ad08%11IPv4 Address. . . . . . . . . . . : 192.168.0.150Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.0.1Ethernet adapter Local Area Connection:Connection-specific DNS Suffix . : HomeLink-local IPv6 Address . . . . . : fe80::8d38:2d6a:6f99:4f91%10IPv4 Address. . . . . . . . . . . : 192.168.0.4Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.0.1Tunnel adapter isatap.C0962C57-277C-49C5-99CC-E88AC1314037:Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Tunnel adapter Teredo Tunneling Pseudo-Interface:Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Tunnel adapter isatap.home:Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :C:\Users\Crossan>Not entirely sure what that tells me.It's also worth noting that I have updated the drivers of my wireless card and tried changing the channel in the router settings, and i've made sure the laptop is in the trusted wireless station list but still nothing. I'm wondering if my wireless card is maybe not compatible with the sky hub, I've never had any issues with it before, but I'm not sure how I'd check this.Any help appreciated!ThanksHi,Can someone at Sky help me get my phone line and broadbandinstalled, I am getting utterly fed up waiting for a date, having ordered on 22nd June.I originally transferred my package from Talk Talk from my old address into my new build house. The day of the activation came, Openreach sent a text to say that everything was done. Of course it wasn't. After many many calls to Talk Talk where they refused to do anything as the line was 'active' and passed the diagnostic checks, eventually they agreed to send an engineer out to check (who they then cancelled without telling us), we then discovered that our phone line was in our neighbours house, when we contacted TalkTalk repeatedlyto tell them this, they weren't interested in contacting Openreach or resolving thismatter, we then cancelled the Talk Talk order.I then contacted Sky (9 days ago) to get them to install our line instead and I am still waiting for them to give me a date, it seems still on some database somewhere TalkTalk still have some interest in our line, meanwhile the neighbour who originally had our line now has had ths fixed and we have received some other random persons phone service (no internet) so obviously the openreach guys are just putting random stuff in random sockets, and are uncontactable to seem to take noresponsibility for their actions.I feel now that Sky are just passing me around instead of getting me a date and getting in touch with TalkTalk and Openreach to sort the mess out, and Sky are starting to miss their agreed call backs, and are starting to grind me down with reasons why the order is not yet placedCan anyone help, or shall I cancel off this order and go elsewhere?Hi, I am also moving ito a new build house and have been trying, unsuccessfully to place an order for FibreOptic. Between myself and my partner, we have spoke to about 10 different sky 'consultants', all of whom are extremely unhelpful!! The first problem we encountered a few weeks back, was that our address was not on Royal Mail database. I contacted Royal Mail who have since fixed this, and we can see our address on their Postcode Finder website.We have then contacted Sky who continue to claim they cannot find our address.First it was claimed that Openreach hadn't updated their database, but asOpenreach onlywantto communicate with service providers, I can't seem to find out if that is the case. (no offer from Sky to contact them). More recently it has been caimed that Royal Mail do not have us on their external Register. I don't even know what this means. As far as Royal Mail have told me, their side is done.. its up to the external companies to pull their data in.On top of all this, I can see my next door neighbour (also a new build, as part of the same project) has a valid address on the Sky Checker.. even though they are not availble on the Royal Mail website! So how can this be explained??I can see Robert has offered to help out above, but we have had no offer from Sky to help us find out how to update their own system! You would think any normal company would be doing their best to help us out considering we are wanting to place an order with them. The level of service offered, seems to differ vastly from customer to customer, and indeed across different modes of communication (with live chat being truely useless)Please can someone help us find out how to get Sky to update their address database!Hi!I am looking to get a multi room subscription for our bedroom, take our existing Sky+HD box upstairs and get a new 2TB box for the living room.In our bedroom we have a connection set up for 1 Sky wire, so couldn't watch/record more than one channel so would need another wire coming off the dish into the bedroom - however I would want this to come in through the roof, into the loft, down the cavity in the bedroom wall and into the current faceplate (so there are no unsightly wires visible).Is this inlcuded in the set up cost, or would this be extra and do Sky even do this? (I know it's possible as when we first had sky installed we had it done for free as a new customer through a local aeriel supplier - they have said they could do it for multi room but would charge and sky may be able to do it for free?Thanks!We are currently in the process of finalising contracts to purchase a new build property. The house is not currently due to be finished until December and currently has no internal walls or electrics installed. My question is whether a Sky installer is able to visit at a sensible time in the build to install all of the wires and cables needed. Thus preventing lots of cables and wires being exposed around the house. Ie. installing cables behind walls to hide them.I know exactly where all of the TVs are to go in the house and would like to be able to run cables around the internal walls before the house is finished. I have no problems in doing this myself, although having a properly trained engineer to do this would make a lot more sense.I would rather have socket face plates for sky and phone placed around the house than the normal cables stapled to skirting boards and hanging through ceilings. It's far neater and something I would much rather do now given the opportunity that our property is currently not finished.Apologies if this question has already been asked, as I can't seem to find an answer that covers my query.Any help would be greatly appreciated.Many thanks.Hi,Going back 3 months ago I logged an order for Sky Talk and Broadband, I was advised that due to the adverse weather over the summer there would be a slightly longer than average wait for my broadband and phoneline to be set up. Needless to say I am still waiting for this set up and activation to take place, which to me constitutes a far longer than average delay. Unfortunately this situation has been made worse by the fact that I have continually had to contact you for updates on my order rather than you providing me with updates. Due to your contact number being a premium rate number, and the fact that I do not have a landline to call you from, I have had to use my mobile phone, racking up a bill to the tune of ?60 more than I should be paying.Now this lack of contact and excessive phone bill would be bad enough on it's own, but unfortunately that is not where my bad experience ends.My fiancee and I have also contacted yourselves by email, over twitter and every other feasible form of contact possible short of walking down to your office and knocking on your door. After showing initial interest in our problem your staff then seem to lose interest and ignore our further attempts at contacting you, which certainly doesn't help with any feelings of goodwill.I received an activation date and my hardware on 8th November, but my line remained inactive and therefore my internet still did not work. Every time I have called you I have been advised that there is the same delay with my order and that someone would call me in 2 days, a week or some timeframe like that to update me. In most cases these phonecalls have not happened and I have had to call up again to be advised the same thing.It has now been over a month, and ?60 extra out of my own money, since my "activation date" and today I received a call telling me that my order has now been escalated to BT and once again "I will have an update in 2 days". There has been no reason given for why it took a month to escalate my order and no guarantee that this will in fact fix the issues I am experiencing.On top of this, two of my neighbours in my new build apartment complex have had their Sky internet and telephone line set up. What I find particularly aggravating about this is that they placed their order after me and have everything sorted out before me.I feel I have been incredibly patient with you waiting 3 months for a service to be set up, spending my own money contacting you only for your staff to fail to fulfill their obligations. I have been advised that my order has been escalated to the highest level now, but I remain to be convinced of that considering the lack of progress. But what really is annoying me is that I am now ?60 out of pocket trying to contact you and having to pressure you to progress my order.My access to the internet is not only important for me socially, but also as a part of my work. Thanks to your lack of service I have had to use all of my mobile data, and pay for extra, to keep up with my work from home because you have failed to provide the service I required and signed a contract with you to provide.I look forward to your response, or at least initial response as my experience so far has lead me to expect.Kind regards,Jonathon DunneAfter reading you post i am even more concerned about what is going on with my account! Below i have copied my complaint with i emailed over this website earlier today, do not yet know if i will receive a response!!It amazes me like is said in this post that wanting to order sky installation fora property you have yet to move into can cause such a problem for sky!!!!!!!!! after reading this post i am concerned i will have more problems even if the below does get sorted out! as i work from home this could cause some real problems for me and wondering if i should just cancel now before i get stuck in the contract?????I have a complaint about setting up my sky account, my sky tv, broadband and talk. unfortunately you do not have a section to complain about all services.I called for the first time on the 7th November to join sky for the first time. I am not moving into my property until November the 25th and made this quite clear to the advisor. I ordered Sky TV, broadband and talk. Everything went fine except that she said the latest date that she could book the TV installation for at this time was the 24th November. She advised me to call back a week later to edit this date.In the meantime i recieved a text saying sky would take over the phoneline on the 14th November. Obviously this was unacceptable as we would not have moved into the property on this date.I then called sky and was told they could not change this date and the only option was to cancel the order and re-order to recieve a different date. At this time i was also told i still could not book the TV for later than the 24th. As she had just cancelled the order i was told she could not re-order at this time and would call me back a week later.Now over two weeks after my original order i was called back by a advisor who told me she ould STILL not put the oder through and also could STILL not book the TV for later than the 24th. I was told she would call back in a week.Then 3 weeks after my original call i received a call from the advisor earlier today. She told me she could now re-order the talk and broadband, but asked if i knew if the exisiting occupants of the property were taking their number with them. I said i did not know - to then be told that in that case she would have to request a new number which would cost me ?100. I said this was unacceptable and i would find out if they were taking the number. I then asked about the TV installation date - she said the 24th was still the latest but she did not know why - and would put me throught to the TV sales people. She then cut me off.I then called the complaints number,listed on this website, which did not take me to a complaints department as expected, but back to sales.The new advisor i spoke to said the ?100 charge was rubbish and it would not even be that expensive had we needed a new line.She has now told me that we should put the order through for the Broadband and Talk later in the week to ensure the line does not get taken over before we move in.With regards to the TV, she called the TV dept and said they said the have NO dates available after the 24th...... i asked until when and she said that is all they are telling her. She said that if she calls back on thursday we should be able to book a later date if there is a cancellation.She could not, however, tell me the next available date later than the 24th without it being a cancellation. I can only take this to mean that ALL dates FOREVER must be booked.I intentionally rang Sky to place my order as far in advance as possible to ensure i could get my broadband and TV up and running as soon as possible after i move in. i work from home so broadband is very important and i also wanted the TV in asap. But i am no being told i might as well of waited until just before moved in.I presumed that sky would deal with people who have not yet moved into their properties all the time and cannot believe it has caused this many problems.I also cannot believe the totally unacceptable service recieved from sky advisors, who have told me different information every time i have spoken to them.I also noticed that Sky debited the TV installation cost from my accout straight after my first phonecall, but as yet, 3 weeks afte taking the payment, have not managed to sort out my account.I am expecting to hear back from someone regarding this complaint or may just completely cancel my order then the advisor calls back on Thursday, as i am not sure i wish to enter a contact with a compancy that provides such sub standard customer service.Thank YouHi Kirkie 50,cheers for advice, thankfully I didn't need to do all that, which I'm glad about asI have a lot of programmes inmy NM box. Got the emails for both Dynamo & The Big C after all. Hopefully future NM reminders will be a bit speedier. Whilst I've got you here, maybe you could satisfy my curiousity on another matter? Whilst looking through the lists of films in the On Demand section I see some have symbols as well, one looks like a Play button icon, the other a small strip of film. Do they mean anything & if so, what? Thanks.I first added my voice to this backward step by SKY 8mths ago and this morning had an email saying there was additions to this post, I don't recall seeing them before so I immediately rushed over here expecting to find news of a climb down or a fix to turn the 11 lines back. I should have been more realistic - Sky listening to its paying customers - frustratingly its now gone from 3 pages to 17 as more people have had OS upgrades and I still don't see an explanation to us all from those in the Ivory Tower@StooMonsterous - No banging heads with fellow gripees but just to say I didn't mind the sound still playing with the old mini-tv off ... I used to do my surfing during the ad breaks and hear when it was up & time to return, you could always mute it, off the handset afterall.Sky Admin - Have you ever acted on your pay masters requests, suggestions put in this Forum ? Links pleaseI think looking through the absolute plethora of responces on this thread, it would be safe to assume (as a fireware programmer) that the systemic issue with sky boxes is that the front end UI has been terribly coded and needs a complete overhaul to fix the problem. Although I do agree with Joss i think it was; riding close to the line in terms of hardrive space would slow down any computer.The majority of issues with TV boxes is that people assume that because they pay <?40 pm for the service means the techonology will be up to scratch, whereas remember that you paid <?100 for your skybox initially. This all points to the bottleneck being to do with the hardware and not the service.I look forward to the day when sky will stream its entire catalouge so I can ensure my hardware is up to scratch. I'm sure someone will pick this apart because I havent read up on skys pricing, classic forum law dictates it.Just my 2 cents.f1madman wrote:Thanks guys useful link explaining the WiFi stuff. Seems that BT WiFi hotspots are over saturating my street! And now I've impulse bought some power line adapters! Hope they work. BTW can I use my old sky router to act as LAN router?I'm thinking of connecting a hub to one end of the power line adapter so that I can connect ps3 and PC by wirePowerline adapters are likely to work out of the box.Yes you can use your old router to act as a switch. Basically you need to disable DHCP & turn off wireless on the old router. For detailed instructions, see this very good thread written by one of the other Super Users:Just some info for any new customers joining sky fibre.When I ordered fibre I had to have the phone line activated followed by the fibre install as there was no active landline in the property. My phone line was activated may 19th and fibre install june 4th. I noticed on "mysky" that the hub was dispached after my phone line was activated which was may 29th. So hub should be recieved within 1 week of fibre install.My order experience was excellent. I recieved regular updates via text message informing me of each step throughout so I feel sky deserve a pat on the back. Sky could avoid any potential issues with undelivered hubs by allowing customers to use their own routers.hope this is helps.Well had my installation yesterday, I was at work so my mrs had to deal with the engineering. Not sure what they discussed but she's not the best technically but he did write down 40/20 and a maximum of 108/38 which I assume is the download speed of what I should be gettig and the speeds my line could get.Anyway no issues last night as such, but I dont currently have a laptop/PC so any speed tests do I have to run over wireless.Currently i'm getting around 22-23Mg down with 9mg up and a ping of 19ms but as it was only installed yesterday i assume this will gradually increase? also what kind of figure do you lose when you run a test over wirelesss? (i'm using my iPad and speedtest.net)I did try using the test connection feature on my PS3 which is hard wired and that was 30mg and 12mg but i'm not sure how accurate that is.......Have to say the hub is a nice looking bit of kitYes, I'm aware of SamKnows and this site indicates my exchange as FTTC enabled.My main concern was that the BT checkers indicate fibre is not available for me yet.I phoned SKY a few weeks ago and was advised that it wasnt avaiable yet - tried an online order and it eventually went through..Anyway, I'll seeStacieB wrote:Hi tony+piumarta,Have you checked with at all as this site will have the most up-to-date information on your exchange.I would say that if your order has been accepted and you have a confirmed date for activation, then this would suggest that the order has been approved at the exchange.Have you contacted us about this previously at all?Thanks.what happens on the 1st May..Hi,I ordered Fibre yesterday online. After ordering, I immediately got an e-mail asking to "urgently" phone up. I phoned up straight away, and was told that "applications are down", so I have to phone again and speak to someone else who's "applications" were working.6 calls later over approx. 2 hours, after getting told the same thing, I asked to be transferred to someone who's sytem was working or for someone to call me back instead of me getting told the same thing over and over. Eventually I was put through to a supervisor who said I don't need to call, the e-mail is automatically generated and if there are any problems with my order they will be in touch. I'm not entirely convinced by this. Why would they send me an email to urgently call when they dont actually need anything from me?I've been checking on my Sky account and my order isn't even showing up in order tracking. I also used the live chat last night to try and give them my MAC, but the woman I spoke to said she can't see my order yet and to try to give them the MAC at a later date. I actually gave them the order reference I had via e-mail.Is this typical of switching to Sky?ThanksAndyHi Barryholly,Thanks for your post and welcome to the board.We’re always looking at ways to improve the Sky+ app experience and will investigate the possibility of providing this functionality in the future.In response to the HD channels being displayed in place of your SD channels, please visit Settings in the Sky+ app and check the correct region is selected. If HD is selected, the HD channels will take preference over the SD channels.If the issue persists, please let us know.Thanks,Sky+App TeamNoted. I would have expected you to be seeing 37-38Mbps download throughput. DLM on fibre starts at the max and lowers as necessary to find a stable level by about 2 or 3 days after the installation day. It's almost as if DLM has lowered it a bit right from the off, maybe because of temporary noise or a fault (but the OR engineer surely would have found & fixed any fault found at install?) If it's just a temporary noise thing, DLM should increase throughput speed up again in due course. ISPs are generally unwilling to look at customer reported issues until 10 days after installation so I suppose keep monitoring for now and then give them a call after that if you think there's a problem.Hi Bill, The information on the BT checker is a little confusing as it refers to different products BT offer,On Sky they use ads1 and adsl2 depending on what suits your line best, with your downstream attenuationof 51db speeds between 3-4mb are the average.The below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.Great to see you coming to our Forum for advice on your Home Move Allm! I'll help clear up your phone line query Generally, a new phone line can be installed in your new home if there's an active line there. However there are different scenarios that can affect this. If it's a Sky Talk line already, we wouldn't be able to have a line there until such times as the line at the property was cancelled. If you're moving in with someone who already has a phone line and want an additional line, this can be arranged as long as the line that's already there isn't a Sky Talk line. If you're not moving in with anyone, we can take over the line that's already there to make it a Sky Talk line for you. This is generally the case on a Home Move. If you'd like to arrange a Home Move with Sky, all you need to do is fill out your details and an advisor will contact you within 72 hours to get the ball rolling. This would include adding Sky Talk and Broadband if you want. I hope my post helps clear up your query with regard to Sky Talk when you move. If you have any questions at all then please let me know and I'll help out further. Thanks,Hi everyone,Long story but I've waited over 6 weeks for a new line in my new build home and finally today I've got a dial tone and broadband appears to be working. Openreach were outside about 5 days ago and also came into my house to wire up the master socket. Anyway, first thing today the noise (crackling, hiss) on the phone line was terrible and no broadband. Then the broadband light came on and I could get online but really slow (less than 0.1 Mb/s on speed tests). Then the broadband would drop if I dialled a call. 8 hours later, the line noise is much less when ringing out and broadband speeds have improved a little. Here's the info from the router :Router StatisticsSystem Up Time:03:26:24Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWANLANWLANPPPoA13361202550063801:39:06Up22845187450218420927403:26:24Up168161091300003:26:24Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin1497 kbps606 kbps70.5 dB43.8 dB6.9 dB8.8 dBI realise it is very early days with my line activation but wanted to know how long it usually takes for things to stablise and my speeds to increase to a better level? I will keep monitoring the router stats each day and will post them here so those clever people who can make sense of them can hopefully help me!Thanks in advance.Hi Shocking5ky & RudeDogg1,Welcome to the Sky Help Forum, I'm disappointed to see that this has happened. Dates provided for Openreach to complete work when ordering are outwith our control. While we will provisionally book dates based on what appears on an electronic diary at the point of ordering this has to be confirmed by Openreach and can be pushed back.Shocking5ky can you tell us what area you're in?RudeDogg1, regarding the failure for your order to be progressed I can only apologise for this we can raise this for further investigation if you'd like. When placing an order for phone and broadband where we cannot find a line at the property, a new line provide order can be placed which is passed to Openreach. Can you tell us if any information appears regarding orders for Broadband and Talk when you log in to and Track your orders?Thanks,well, I eventually rang Sky after I'd ordered Talktalk fibre and decided to cancel Sky TV.They offered me a what I thought was good deal to stay - ?46 a month for 6 months then ?56 which would include TV entertainment extra plus plus 40Mb fibre and anytime calls plus free line rental, free installation and router. Looking at some of the other offers people say they've got on here, it's not even that good an offer.So I called Talktalk and cancelled my order with them and called Sky back. The second person I spoke to said they could still do the deal but couldn't process it as the request by Talktalk to takeover my line was still present. Fair enough. I called back the next day, again I could have the same offer, but there was some other problem with the system so they couldn't proceed. Somebody called back the next day asking me to call, which I did. Again, they couldn't proceed any further but they would update me. I was called yesterday afternoon a message was left saying they'd call again at night, but nobody did.Anyway, I called again tonight and was told I could no longer had the offer (that 4 other people had said was ok) and that it wasn't possible to get in touch with one of the previous agents to ask them to call me. I ended up asking the agent to leave a note for someone to call me, but the only way they could see the note was if they looked into the account to chase it up. I find it pretty hard to believe that Sky can't email their colleagues.So pretty annoyed, I'm going to give them tomorrow to call back and then if not just cancel. Anybody got any advice?Hi I have been a customer with Sky for over 7 years. I pay ?84 per month and recently have been having a few problems with my router. The wifi signal range is absolutely poor - I either have wifi upstairs or downstairs, there is not a happy medium. My router also doesn't connect and I'm having to reset the box umpteen times per day! I have tried going into the settings, changing different channels, moving the router to a 'more central' location within my home to no avail. I truly believe the router has 'had it's day' and cannot provide the technology service needed for today's needs.What I'm struggling with on contacting Sky - I would have to pay for a new router! If I'm honest I find this a total joke - new customers get this for free when they sign up, yet when I signed up I had to pay ?60 and then to get a sky+ box I had to pay ?150.00 I believe the service you pay for should include replacement products as and when needed!I am refusing to pay this and I am currently looking into other providers and Virginmedia are looking very tempting. If Sky do not provide myself with a new router then I shall go through the cancellation process giving 30 days notice and take my business else where. I just fail to see where Sky's incentive is for existing customers. . . More so with the fact that in their terms and conditions they state "their products must be used". - an absolute sham Sky you really ought to be ashamed of yourselves.Hi Everyone,We’re happy to announce yet another improvement to our online services.You can now remote record an entire series to your primary Sky+HD box from the Sky guide website, found If the show is ‘series link’ compatible, you can select this show within the online guide. When you are logged in, you are presented with the options to ‘Record Once’ or ‘Record Series’. Once you have selected the option to remote record the series, a request is sent to your primary box. This will take around 30 minutes.ThanksHi. I started watching this, and found it to be utter dross. It was full of cliche, after cliche, after cliche. The actual plot concept - what happens if the world is forced to revert back to the stone age - is actually really interesting. Sadly, JJ Abrams has populated it with stereotyped characters, faulty science, and miserable and cliched characters who are all incredibly boring. The power goes off, and a plane falls out of the sky. (Uh, no it wouldn't, as another poster has already mentioned.) Everyone looks clean and surprisingly healthy. (Which they wouldn't, if the water system was polluted, and - as far as the show's plot states - they've been living without power for over 15 years. Dead bodies would be piling up everywhere, and most people would be dying or at least heavily ill. In fact, a large part of humanity would have died off in full!) It's a deeply flawed piece of TV, and it isn't even very entertaining, because of all the cliches (take one part LOST, one part BATTLE ROYALE, one part THE HUNGER GAMES, add in a dose of DEADWOOD, THE WALKING DEAD and mix it all together and there you have REVOLUTION)! I gave up 20-minutes into the first part of the first half of the Pilot Episode. This is a stinker! PoochThanks for taking the time to post and welcome guys, Any user id cannot be transferred to another account as when you set up a new account you are given a new user id, which isn't compatible or transferable with your old user id, even if the original account was cancelled. However, this is possible but only if the Sky iD you wish to move is not the primary one on the account. Log in to as the primary user for the old account, or ask the account holder to do the next step for you if it’s not you, then go to my profile and manage additional users and click remove next to the username you wish to move. Log in as the user you have removed and you should see a link to verify your Sky iD at the left hand side. You will then be prompted for information about the new account. Once completed you may need to log out then back in before it shows as linked. You cannot do this for a primary Sky iD as there is no option to remove it from the account or demote it to a secondary/verified Sky iD in order to do so. Thanks,I am returning to the UK in September with istalation of the Sky max FiberOp package,. Can I request this from the engineer at the time or do I have to apply to a service centre. I would like to ahieve pings of 8ms as I have never had anthing this low. I will be monitering the performance of the boadband for the first couple of months with the intentention of cancelling the subsciption (as entitled) if the gaming lag is as poor as reported on the forums.Also this package has been sold to me on the basis that Sky will ot shape traffic and restrict bandwidth at peak times....I,m hoping this isn't just clever wording, as the line may run to a BT exchange, who may still throttle bandwidth at peak times. If this happens I will also exercise the three month get out clause and move to a dedicated broadband provider.1. How do I apply for a gaming profile.2. Can I adjust settings on the router...port forward etc.3. Can I request higher upload speeds to try and reduce input lag.4. Will a Sky router support more than one Xbox on Up&P at the same time without NAT issues.5. Can Sky influence the BT exchange so that they can actually provide the non-restricted service they are selling.Hi Sky,I just wanted to say thank you very much for helping me to achieve the best possible broadband speed! I never actually expected to be connected at 19MB! Please can you thank the Broadband Customer Service guy (Brendan) who went through all the tests and and explained to me where the faults could be as to why I was getting "only" 16MB.First time I was at work when I phoned and he increased the speed as he could see the line could handle more, and he said he could phone back when I was at home so he could go through a few things with me. 5pm exactly as agreed my phone rang and he went through all the different possibilities and it seemed to be that I was getting distortion from my other extensions (master test socket allowed me to get near 19MB). He said that if I had that part replaced it would enable me to acheive the full speed. Anyway..... I'm usually not phased by electrical things so I ordered a new BT Openreach faceplate with the built in filter so it has two points on it (very easy to fit and took 3 mins). and now i'm acheiving brilliant speeds.In Short.... Sky you were excellent and I'm thoroughly pleased!In general your customer service is one of the best I have dealt with.Please pass on my thanks to your broadband support team and Brendan.RegardsHarryHi Aiden2808,Thanks for getting back to us.I had a look over your previous posts and your speed, line attenuation (distance from the exchange) and noise margin (buffer for the service) all look good and where we would expect them to be.Is there any way a friend could come round with a laptop/smart phone that could connect to your connection and see if they are having the same speed issue?I think if you haven't been updating your computer, which is required often to keep all the software and drivers operating correctly, then that is probably as you say the root cause.Thanks again.I will be moving home on Friday 28th of June. Unfortunately I can't bring my Virgin Broadband to this address as its not in a virgin covered area. So Sky seemed the next best choice especially as the house I am moving to is already a sky household. The people who's house we are buying already have Sky high speed fiber broadband and phone line, plus TV package including Multi room. To try and make things really simple for Sky I basically ordered exactly the same equipment and phone/broadband packages of the current owners of the house.All seemed to be going fine until I logged onto my account online. TV order was processing nicely with an engineer due to come out to us when we have moved in on the 1st July to set up boxes etc. However i noticed on my broadband order that it was flagged as delayed. This order was placed on the 20th June and its still flagged as delayed. Called the fiber team at sky last night and was promised a call back .....none came and still hasn't. So despite them promising me when I ordered that my activation would be no later than the 4th of July I still cant get this confirmed. I have a good mind to just cancel this order and go to BT for Broadband and Phone. They at least can give you an activation date there and then. Sky dont even need to put in any ADSL sockets or get BT to connect us to the fiber cab as its already in and has been in for years!! I can't believe how bad my first customer service experience has been and I am now dreading any future problems that require me to give the customer teams a call.I moved to sky back in November 2011 and have had issue after issue although finally I am seeing light at the end of the tunnel (if you get to speak to someone direct who has the authority to make things happen) It seems that most issues are referred onto some other person in another part of the company and within 5 days you are promised torecieve a call to have your issues sorted. Thisfor me has never happened and I have to chase everything and moan my way to a resolution.Now to top it all of SKY(or their supplier) have decided to change the email format to something that is totally unworkable. Sky need to get their act together if they want to compete with competitors like my old supplier BT regarding the Broadband/email side.BT did hint that Sky were not in the same class when it comes to email etc and now this only proves their case. I cannot believe that the technical bods at Sky have agreed to put this out to customers. If they dont change it, Sky may lose some of its valued customers. Perhaps SKY should employ a few IT Bods to create their own email system, therefor avoiding the rath to come from their customers. This new email format is pants..just ask any Sky IT Bod to take a look. This needs rectifying. (I do think Sky are doing good things aswell such as anytime plus etc, so not all negative)ak1k61 wrote:Hi any one who is interestedI emailed sky and complained about the new layout this is the reply I have recieved, thing that gets me is the last line, (NO I do not appreciate your position) how many dissapointed ppl have posted to this forum have been made comments and complaints regarding the new layout. I hate it, I find it infuriating when reading my emails half the page is taken up by the banner and ads. SKY please listen to your subscribers, without us where would you be!!!!!!!!!!!! -----------------------------------------------------------------------------------------------------------------------------Dear Ms KingThank you for your email about the issues you are experiencing with your email service.I can only apologise for any inconvenience you??ve suffered as a result of this.This new layout has been implemented in an effort to update our email system with a range of modern features. This is now the only layout available and is now the standard from this point forward.For further information, help and an explanation of new features, please visit the following link;Whilst I realise that you may be disappointed with the decision made, I hope that you can appreciate our position on this matter.Kind regardsCraigSky Help CentreI think 'Craig' must be the only one working in customer services just now as I received this on 20th April:Thank you for contacting Sky Help Centre.We are currently looking in to this matter at the moment and unfortunately at the moment we can not change the format back to the old style at the moment. We will continue to work on this and please keep an eye on for updates. I hope this helps with your enquiry. Kind regardsCraig Sky Help CentreBut it looks like the attitude has changed from 'dont worry, we're looking into this' to 'shut up cos we're not changing it'! I'd love to know what the 'range of modern features' is as they only seem to have taken away options, not added them. Unless they mean the permanent advert that you arent allowed to have leave your screen, even for a second. So yes sky, I 'appreciate your position on this matter' - you are doing it for purely financial reasons and dont give a d a m n (apparently this is a 'bad word' - how patronising) about the massive inconvenience it causes your customers.hi all ,well up and running by 11 am yesterday, and the speed is very good.im using the sagemcom 2504n router (looks exactlty the same as the old router but differant software inside to cope with the fibre), the speeds i'm getting are excellant 39 meg download/ 1.9 meg upload, i,m the first in our area to get sky fibre, and glad i waited for sky they come good in the end. i was on the bt fttc (fibre to the curb/cabinet)but was only getting 18 meg download and 0.9 meg upload so at the minute im impressed.its not that bad a priced deal at ?20 a month for the fibre, but as i do every couple of months is ring sky and ask for any deals theyve got, you must ring the cancellations team though, they have more deals to offer.ive recently got 12 months free line rental, so thats offset the cost of the fibre at least for 12 months.i know sky have lost alot of custom by not offering this sooner, but they promise no restrictions on speed, unlike bt.all in all well done sky keep up the good work.Been following this fiasco for some time, delighted when I saw the update, I have a HTC One X+, all we have been hearing from every official release from Sky is it will be rolled out on HTC One Series by Christmas, saw the update today, delighted to see 4.1 and 4.2 being supported, went to get the app brimming with excitement, should have known with this being Sky that I was getting ahead of myself, surprised or should I say not surprised, to find the app is not available on my device. So Sky have once again blatantly lied to there customers saying the app will be available on HTC One Series and is supported on JB 4.1 and 4.2 which it clearly is not, as I have a HTC One running JB 4.1.1 and it definitely does bot work. Thanks again for putting us the customer first, this is exactly the reason I will be joining Virgin as soon as available in my area, debating whether to join BT now as don't want any further dealings with a company Mickey Mouse would be embarrassed to be involved with.........I could access the router and see the UPnP page but only one device (my laptop) showed up here, even after I 'refreshed' the page and also tried switching UPnP off and on again.My WHS could not automatically 'repair' the communication, even though with the old router it was able to do so.In the meantime, I managed to speak to someone at Sky who was able to help me. For the benefit of others who may have the same problem, I reproduce the advice, below. I have added my own notations in bold italics with extra information....To find out the devices connected to your router select the Maintenance heading then Attached Devices tab.If there are problems setting up the Port Forwarding, here are some things to check:We've just upgraded to the new Sky hub (as on buying a new router and not being able to connect it we found Sky broadband only works with a Sky).Anyway the router arrived today and we've hooked it up. However the speed upstairs on our PC and xBox are actually slower than the old Netgear router supplied by Sky in 2006 - how can this be the case?? The speed with the old router was a solid 54 - 108 Mbps- now it ranges between 39 - 52 Mbps. The wireless adapters we're using are new N connection adapters.Can't believe we're now getting a slower connection after upgrading!For me, it is not so much the Favourite Channels, but getting the on-line Sky programmes listing to work at all - it is difficult to read, if you click on a programme a box flashes open quickly and closes again so one is none the wiser, if you try to scroll down and then move the mouse to click on a programme, it shoots back up to the top again with BBC1 etc. It does not show as many channels on the visible screen, and it takes ages to come up. Admittedly, where we live, up a mountain, our broadband is not very fast, but we never had ANY problem with the old style listing grid.Where we are concerned, with managing our Sky+ box limitations, one used to be able to do a search for a programme, and down the right hand side of the screen, it would list all the alternative showing times. If it was a series, then one could click through them to find the various episodes. This meant that if there were, say, three programmes I wanted to record at, say 9pm, I could find alternative showings at a better time and could then set the Sky+ box to record them. This does now not seem to work as well. A different box opens up and the layout is confusing, also if one clicks on each programme to see which episode it is, it does its quick flash and seems to be mainly a photo, no programme details.I run Windows XP and use ExpolorerTHIS IS DRIVING ME NUTS AND WASTING MY TIME!!!! LET SKY WASTE ITS OWN TIME, NOT MINE!! BUT where we live we can ONLY get TV through a satellite so guess we are stuck!The new tv guide is pants. On my laptop you can only see two channels as the boxes are too big, on the main computer with a 1080 24" monitor I can only see 6 channels. The favourites have gone which is a massive massive loss as you now have to flick through the dross to try and find whay you want. To record a program now takes 4 or 5 clicks instead of the previous 2. One last one for now, try and find BBC1 Wales. Yes you will find 10 shiny BBC logos but which one is hte welsh one or scottish one etc. You have to hover and pause to find out. Sometime (nay too often) IT gurus are let loose and create rubbish. This IMHO is one of those times.Why have sky taken such a massive step backwards and spent our money doing it. Just put the other one back online and let us decide.Hi KenG,The App stores one set of favourites only, regardless of whether you are connected to a box or not. The favourites in the app will not change when you connect to a different box currently. The intention is that these are the favourite channels of the app user, so that you can personalise your experience.The favourite channels are stored against your skyID online. This means that if you have the app on multiple devices, you will see the same favourite channels, as long as the apps on each device are linked to the same skyID. However, for example if a husband and wife each had a mobile with the app, they could each have a different SkyID, allowing them to customise their own EPG display on their mobile device to show only their favourite channels. (Whereas on the box there is currently only the one view of favourite channels for all users in the home). Another nice thing to know about the favourites in the app, is that unlike in the set top box, you can change the ordering of these, in the favourites section of the app settings. This allows you to completely customise your view of the TV Guide for your personal experience in the app. Note however, that the ordering of favourites is not currently stored online, it is local to the device, so if you wanted the same ordering on all the devices you would have to set this up on each device within the app on that device.Hope this is clearer,ThanksSky+App TeamYes, I have the same problem with the app on both iPhone and iPad. Although I can remote record with both, I cannot use the other features which worked only once when I first triedit. I have a compatible box.I have delegated and reinstalled apps, and rebuilt planner. I have turned router on and off, and reinterred the settings numerous times. I am trying to connect wirelessly using the Sky wireless connected I purchasedspecially. Both local and service connection are ok, strength is about 90%, DHCP is on, encryption type is AES.Not sure what is wrong, been reading forum and trying to fix for 2 weeks.Help!!! So mad I paid for new box AND wireless connector for features that don't seem to work!Hi everyone,I just want to post a bit more information in regards to your queries that you have all made on this thread.There are two main forms for recording content on the Sky+ app (iPhone/iPad). The first way is being connected to the Sky+HD box via WiFi network. If you are connected through this medium then the record instruction is done via the WiFi and so is the pause or any remote control feature that is similar.If the app is not connected to the Sky+HD box then record instruction will be done via the satellite (remote record). If the app and the box are connected to the same WiFi network then you can switch to control another box by going to the settings section via the app.Hope this helps.Regards,Hi KenG,The App stores one set of favourites only, regardless of whether you are connected to a box or not. The favourites in the app will not change when you connect to a different box currently. The intention is that these are the favourite channels of the app user, so that you can personalise your experience.The favourite channels are stored against your skyID online. This means that if you have the app on multiple devices, you will see the same favourite channels, as long as the apps on each device are linked to the same skyID. However, for example if a husband and wife each had a mobile with the app, they could each have a different SkyID, allowing them to customise their own EPG display on their mobile device to show only their favourite channels. (Whereas on the box there is currently only the one view of favourite channels for all users in the home). Another nice thing to know about the favourites in the app, is that unlike in the set top box, you can change the ordering of these, in the favourites section of the app settings. This allows you to completely customise your view of the TV Guide for your personal experience in the app. Note however, that the ordering of favourites is not currently stored online, it is local to the device, so if you wanted the same ordering on all the devices you would have to set this up on each device within the app on that device.Hope this is clearer,ThanksSky+App TeamNot sure if this is the right place to post but I have an Amstrad 1TB and have noticed a few glitches.If I am watching something and then press backup, I have gotton this a few times. A completly random channel is selected but the programme I was watching is shown in the banner. The channel name does not match the channel the box is on. This had only happened a few times but I cant replicate it. It just seems to be random.Another thing I have noticed is on the info banner. If you bring up the banner using the "i" button, between the programme sypnosis box and the channel banner there is a part of the banner missing, yet if you press "select" first and then the "i" button it is not missing.Not sure if this is the right place to post but I have an Amstrad 1TB and have noticed a few glitches.If I am watching something and then press backup, I have gotton this a few times. A completly random channel is selected but the programme I was watching is shown in the banner. The channel name does not match the channel the box is on. This had only happened a few times but I cant replicate it. It just seems to be random.Another thing I have noticed is on the info banner. If you bring up the banner using the "i" button, between the programme sypnosis box and the channel banner there is a part of the banner missing, yet if you press "select" first and then the "i" button it is not missing.and I still believe a response is outstanding as to what happens to STBs that have demonstrated the problems but been taken out of customers' ownership by Sky. I can't see how region can be an issue with this. Is someone really suggesting that a satellite discriminates at postcode level? And there was me thinking signal strength and health quality were the factors. Certainly my (private) sat engineer thought so, when he replaced my dish and advised the readings at my place were little short of superb.Surely it's just a case of hooking up a recovered box in a lab, feeding it a known signal and observing?Then noting the pattern of older box models plus new EPG=issue, therefore concluding certain box specs cannot accommodate an enhanced EPG, that has many more features than the boxes or EPG of yore were designed to handle?I still remain convinced that the core issue here may be lack of control over manufacturers of discrete components in the STBs (e.g. Graphics chipsets) or there being gaps in hardware records as to capability, or constrained spec.Those components may have been ok on day1, but not now. That, compounded by inadequate or rushed beta testing across multiple models set this up as a problem waiting to happen. I mention the latter points as we've all read suggestion that timelines were pushed and in some cases glitches were noted but the rollout still happened.I have to admire the patience and continued maturity of posters on this one, as there's no way I could have waited this long for non resolution. It just seems a shame that so far down the line, the approach in here anyway, just does not seem to have progressed one little bit.The newer boxes are not necessarily the desired solution for either Thomson users or Pace users, if they are using them with high end TVs.The reason the Pace Auto resolution setting hdmi judder bug in the current software is causing so much grief is that it is forcing this group of users to use the 1080i output setting instead of the Auto one. The picture from the 1080i setting uses the box's upscaling circuitry on SD video rather than the TV's, which has a dramatic effect on SD picture quality. Not really surprising that the processing in a ?200 STB is inferior to that of a 3K TV but the bug is still to be fixed seven months after Sky introduced it, along with the new EPG.Now we come to the newer Amstrads as replacements for Thomson units (or as a cash fling by despairing Pace owners). They have some additional de-interlacing picture enhancements. These "enhancements" are really aimed at improving the picture when viewed on cheaper TVs. Once you get to higher end TVs, again you want your TV doing the processing, not a cheap STB. However, these picture changes can't be turned off. The result is that once more you are left with a very expensive TV whose day to day picture quality is determined by a cheap consumer box. The effect is not as dramatic as forcing a Pace box to output 1080i but it is there.In case you're wondering what the fuss is about, some TVs can give a jaw-dropping upscaled SD picture given a good quality video source and a decent bit rate. However, they need a signal as close to the original as possible to achieve this, not one that has been altered in any way.This is why it is a mystery to many of us as to why Sky does not give a 576i/1080i option in the Auto setting rather than 576p/1080i as it currently does, with the latter forcing the STB into doing deinterlacing and not the TV.I'm moving house in mid-July and have just applied for a new SKY account for TV, broadband and phone.My issue is around the 'activation' of the phone line, for broadband and telephone. I have had a number of different providers in the past, and every single one has simply arranged for the line and account to be activated on the date I intend to move in. However, SKY seem unable to do this, or indeed to get it active until a date two weeks after my moving date.Their customer services are worse than useless, simply trotting out a "we're reliant on BT Openreach" excuse, although they can't seem to explain why no other provider seems to have this issue. Additionally, the existing owners of the house I am moving to have SKY TV, broadband and phone so there is clearly a SKY line to the house which works. SKY have said that there is no need for an engineer visit to the huose (obviously), but still have this ridiculous two week window.Does anybody understand why SKY seem to make such a meal of something which should be so simple (and indeed, which seems to be so simple for other broadband providers)?Good Afternoon terrehawk,Thank you for your first post to the community and welcome to the Sky Help Forum.The majority of new Androiddevices include the option to plug your phone into your TV through your HDMI port. We have to disable this feature so that we do not breach our contracts with content providers, and the process for doing this is different for each model.The same process is applied to the Apple products. You can only view Sky Go on the actual device itself.For a list of all the compatible devices please Kind RegardsHaving had sky for 4 years and spending around ?70 a month,I have just boughtaSamsung Galaxy Note 10.1 andI am absolutely amazed at the lack of customer service shown by Sky on this matter. I have seen a couple of responses from Sky both of which said "we have nothing to tell you". THIS IS NOT GOOD ENOUGH! To make matters worse I have just discovered I can now have Sky Go on myHTC Sensationbut at the risk of sounding like a child, I dont want it on my phone!!Sky really have to come out and tell us exactly what the story is or they are going to lose alot of customers. Or maybe they are such a big company that they don't care?Thinking of cancelling Sky if they don't sort out.Hello,Recently Sky Go has stopped working properly. There is an active stream with sound, just no picture - all that is shown is a black screen. There is no error message but one thing I have noticed is that the loading bar does not progress from 0, it just disappears then the sound of the program starts. I am unsure whether it is in fact loading to 100% very quickly and disappearing. I have uninstalled and reinstalled the app and there has been no change.Please advise if this is a known problem or whether there is a fix available?ThanksHi,I'm getting quite annoyed with this issue now. My Nexus 7 - a brilliant device - just keeps dropping off the WiFi when I am at home. I have an aging white Netgear router which has been rock solid until I bought an N7 last year. At one point I even thought it was the N7 at fault and returned it for a replacement, but the issue persists.Given that my N7 never disconnects from the BYOD WiFi at work, the issue has to be with my router and not the N7.Does anyone have any idea how I can rectify this situation? What do I need to change on my router to stop this issue from occuring?Thanks,GeoffMy broadband speeds have been very low for a couple of months, I have made numerous phonecalls to Sky costing me over ?20, I spoke to a woman from technical help who told me that my modem was faulty, I was told that i would have to pay for a new modem, Which i refused to do as i already pay ?100 a month for my sky subscription, I was told that the only way i could get a free modem was by agreeing to another 12 months contract with Sky, I wasnt planning to ditch my TV subscription so i agreed, When my new contract arrived a few days later i found that i had actually agreed to another 12 months with sky broadband, I was assured that all my problems would be solved when my new router arrived, It arrived and my speeds were still shocking, 2 engineer visits later and its still bad, I was getting 6mb, I now get 2mb (on a good day) My line can support up to 9mb, I got so fed up that i ordered virgin media broadband, I contacted sky to cancel my broadband with them and was told that i was locked into another 12 months contract and couldnt cancel until 2014!! even though i believe i was misold the new contract, The following has been taken from the citizens advice websiteMis-selling means:leaving out, or giving misleading or wrong information about the contract in order to try and get you to take it out. You should be given certain information before taking out a contract, including details about the costs, call tariffs, savings and any special offersputting you under pressure to take out a contract. A sales person must not act aggressively to try and persuade you to sign upslamming. This means a service provider can??t change your contract from one service provider to another without first asking your permission.If the trader has told you something completely untrue it is known as ??misrepresentation?? and is against the law.If goods do not match the description you were given of them, that is a ??breach of contract?? and you may have the right to a refund or return.Goods are not as advertisedYour contract doesn??t reflect what the salesperson saidIf your written contract does not match the terms you agreed with the sales staff when you bought the service, you may have been mis-sold the contract.You should make a formal complaint to your service provider. You can ask that the terms of your contract be changed to match what the sales person said. If they do not resolve your complaint satisfactorily, you can report them to the Office of Fair Trading.If your service provider has a term in your contract which says they disown statements made by sales staff, that would be un unfair contract term.If the statement made by the sales person is false and it influenced your decision to buy the service, this is called misrepresentation. If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation. A false statement which influenced your decision to enter into a contract is also an example of an unfair commercial practice. This is a criminal offence.If this has happened, you should report the company to Trading Standards.I am also within the 30 days so i believe i have a right to cancel? so can someone please explain why i cant?Hi All,I know myself how infuriating the whole Sky Yahoo! Mail issue has been and can assure you that my poor Laptop and iPad has felt my frustration at times when I have been trying to set up my email account again.Yes, I work for Sky however, I have had to do the same steps as everyone else and don't get me wrong I have not found them easy to follow especially in one instance when I had to get another set of eyes on what I was doing when configuring my setting as believe it or not some of the problems was caused by me by not entering the details correctly.I would like to say that the easy fix is that we are doing something wrong but this is not always the case. Sky are aware that the migration has not went as planned and they are trying there best to get this resolved however, nothing is easy and in some cases the customers have to do a lot of the work themselves especially when they have to troll through thousands of emails or like myself to all there email accounts.I have found that the following steps have helped me, I am not going to say they will all help yourself but it is worth a try.1. Reset your password: this needs to be done by logging into the on a web page directly and not through an email client such as Outlook.2. Sky Yahoo! Mail T&C's: check you have accepted the terms and conditions on every email account you have had with Sky, such as your secondary accounts, if you are having issues you can also access them directly in your account.3. Check your settings: you may need to change them over from POP to IMAP click here for and 4. Using mobile/devices to access email: delete the email and add it back on as this helps reset everything again.I also tried the following steps when I had problems getting all my emails through my Outlook.1. Open up a mail client account on your device.2. Download old gmail account through this .3. Change setting to allow you to upload to Sky Yahoo! Mail account, and 4. Try accessing your to your mail client account.5. Come out of your email account and refresh it may take a while to download.This is just some advice and I know you have heard it all before but I thought that myself until I started from scratch again and then, 'Hey Presto' it worked!!Please let me know how you get on.ThanksHi Kirkie, am not too sure what client is being used but things do not simply sync as you say, or at least they don't to me, especially in Outlook.To download and sync in outlook you have to set up an email account in either POP or IMAP. This will either download to Outlook or give direct access to Yahoo Mail. If you want to download you need to put the emails you want to download into the Inbox then Outlook will fetch them. (Remember to tick the box to leave them on the server). You also have to set up the gmail account for POP and tick the box sayong download all.To upload set up a second account using IMAP pointing at the Yahoo server. You can then copy the folders from the old account from your POP client or directly from your old IMAP connection. Remember to copy and not move as move will literally move the folders and delete them from the original location..If you know of a syn on outlook let me know. Send/Recieve does not sync, it downloads from the inbox and sends emails from the sent folder. Note sending from POP on Yahoo does not store a copy of the sent item on the folder.If I have this wrong in any way let me know as I'd love to be able to do a real sync using POP. This would mean I can use POP on my main PC/Laptop device for off line use and IMAP for all my other devices when out and about.Update, OK I think I have found the problem with my thinking. Apparently you can download IMAP with the right settings and IMAP will also then sync.I'll give it a tryGlennAmy wrote:Just got onto sky chat and they said that catch up is down and that ~I need to wait until it is available again... should be by the end of november!?!?!?!?!?If I do the software reset will I lose all my recorded programmes and reminders on my box?What rubbish they talk. You will not lose any recordings etc if you update._________________________________________________________________________________Hi BazGThey didn't say I would lose my recordings or reminders that was just my question to you guys because I have a number of programmes recorded ;0)They did say catch up is down though and to wait up till the end of November.I am recording at the moment but I if I try the update afterwards will I ne invalidating the warrenty or anything? You know what these companies are like...CheersI been waiting 2 months for my line to be connected and no one at sky is remotely interested in helping. The response is the computer says no. I asked when, they say there will be a update on xxxxx, then a few days before xxxx they say the update will be xxxxx. I happened to bump in to the Open reach engineer yesterday who installed the line to the house. I said whats wrong I been waiting for months for a new line. I am the only one with out a phone in the 185 houses. He says nothing wrong we installed a brand new under ground cable which was done 3 weeks ago. Your line is live to the house. i nearly died, i told him sky said it still with open reach. He told me the only thing missing is a request from sky to connect the line form the bt box on the wall to the house. I rang sky again its cost me a fortune in chasing. I asked have you requested everything, they said yes everything be requested. In the end she admitted that they had not requested for the line to be installed to the house. So there you have the line not been requested BY SKY, OPENREACH SAYS IT READY TO BE CONNECTED BUT THE COMPUTER SAYS NO, and they won't ring open reach call centre for me as they say its in India and its pointless and the open reach engineer does not know what he talking about. (Blimey bold statement sky) the computers always right !!. All I want is for sky to check on the state of my line but they are just not interested in helping at all. What do you do, scream as its the only option sky have no interest in helping customers. In fustration I rang BT i could not help it. They said Mr Neal we will get you connected within 14 days guarenteed, they did do a line check because i did not believe them. So sky your customer service is not good Im sorry to say. You just dont go the little extra that will resolve problems. I think its a shame but, nowIm just angry and fustrated at being left wondering.Hi Pete, yes i do get service on the same line. I got in touch with sky and they told me my activation went ahead on the 19/6 as planned and that there must be a problem with the manufacturer of the line, dont know what that means but i have now to wait for someone to ring me regarding this and will take 2 to 3 working days!!! im not holding my breath re this call as i have read previous customers experience re waiting for calls. So at the moment im still using my previous provider for broadband. i was also told my sky talk anytime wont go live till my broadband is working.Suddenly my connection has goneMy router has the red light on for some unknown reasonEverything was working fine and it just stopped all of a suddenI have tried all cables, turned off the router and waited for a min and turning if back on, even reset my router but still no connection and the red lightJust done a test on my router admin and I get:DSL line is OKPPP session using your router PPP login is not OKPPP session using startup_domain test login is not OKOn my router broadband setup page it shows:Modem Status - ConnectedDownspeed Con speed - 19293 KbpsUpstream Con speed - 1158 KbpsI'm currently having to use my mobile phone to post this as I have no connectionPLEASE help ASAPIamhavingsomewirelessproblemssincethetimeofpurchaseIhavephonedacoupleoftimestheysayithassomethingtodowiththesettings,thethingisIhavetriedeverychannelavailable,verylittleimprovementifanyonsomechannels,atthemomentIcanonlygetawirelesssignalwithinthesameroomastherouter.Iamcurrentlynotreceivinganyproblemswithd/lspeed,justsignalstrengthproblemsTheotherwasaskyrouterwhichallowedmetoroamthehousewithaconstantconnectionalthoughthestrengthwasn'tasgoodasthetalktalkrouteritstillallowedmeaccessthroughouthouse.Whichcomestomyproblem.IfIhavetriedtwodifferentroutersotherthanmyownandtheyworkfineandminedoesnotthenIassumethereissomethingwrongwithmyrouter.?.?IwillalsomentionIhavetriedtwodifferentroutersloanedfromfriendstoexperimentwith,andtheresultsare:atalktalkrouterwhichgavefullsignalthroughouthouseandgardenbutsadlywouldnotprovideInternetaccessduetorestrictionsofsomesortontheISPsideofthings.canyougivemesomefeedbacktothisplease.?Hi paula63, Thanks for contacting us and welcome to the community. Sorry to hear you are having problems with your connection. I'm not sure what service is affected at the moment - whether its , or both so we will need to do some checks to see what's up. Please have a look at the above articles to see if they can help you solve this problem in home. If you are still having trouble or are unable to do those checks, did you know that there are a few ways you can without having to call? Alternatively if you can provide us with some more details about your problem the community will be happy to help or if you could call from a Sky landline it's free to talk to us. Let us know how you get on.Hi there maddy09, Please accept my sincerest apologies for the incorrect link given and the difficulty experienced in arranging your home move. I appreciate that due to the upgrade to our systems within our Contact Centres wait times are longer than usual. To contact us via Live Chat online you can do so via the following link . As soon as a live chat advisor is available this will be indicated in green where you will be connected to the advisor direct. We are experiencing high demand levels at present however, so you there may be a few minutes wait for live chat to become available. Thanks againI think you will both find this is a yahoo problem more than anything else. They published this article on 25/6/13While syncing your Yahoo! Calendar to your BlackBerry may have worked in the past, this operation is no longer supported. If you are no longer able to sync your Blackberry to your Yahoo! Calendar, we apologize but we will not be able to assist you with this issue.Yahoo! and RIM BlackBerry are currently working on a resolution to sync your Yahoo! Calendar to your BlackBerry; we do not currently have an estimated time on this resolution.You can still access your Calendar from your mobile device using the Yahoo! Mobile Calendar page. To access your calendar, use your mobile browser to visitI hope this helpsHi Sky,Last week I noticed my broadband kept connecting for a few minutes then no connection (@ flashing red then green then off). Also noticed I hadn't had any missed calls, checked the phone and no dial tone.I since been away for a week thought it would sort itself out, broadband @ green but very slow (speedtest said less than 0.2 mbps) & still no dial tone.I've been through I think all troubleshooting, I have no master socket so no test socket, tried unplugging everything, tried plugging phone line directly in the socket with no avail, checked area status & changed micro filters. I have a phone socket downstairs and tried my phone in that socket too but nothing.my area: Choppington, NorthumberlandHope you can help please!!!CheersBenHi Sky,Last week I noticed my broadband kept connecting for a few minutes then no connection (@ flashing red then green then off). Also noticed I hadn't had any missed calls, checked the phone and no dial tone.I since been away for a week thought it would sort itself out, broadband @ green but very slow (speedtest said less than 0.2 mbps) & still no dial tone.I've been through I think all troubleshooting, I have no master socket so no test socket, tried unplugging everything, tried plugging phone line directly in the socket with no avail, checked area status & changed micro filters. I have a phone socket downstairs and tried my phone in that socket too but nothing.my area: Choppington, NorthumberlandHope you can help please!!!CheersBenMorning PaulAustin,Sorry about the late reply to you on this but great to meet you, now let's get this sorted.Do you have a master socket like this one?If you do can you remove the 2 screw's and gently remove the faceplate so your socket looks like this Once you have this can you connect just your telephone to the test socket (the one circled in the above picture) and check for a dial tone? If you have a dial tone then can you connect your micro filter and then only the phone and check again if still okay then proceed to connect your Sky Hub and once you have an active connection try your phone again for a dial tone?Let me know how you get on with this please and then we can take it from there with you extension.Thanks,Hi,We have had the Sky Tv with Talk & Broadband for nearly a year now but until recently have never bothered to have a phone connected to the landline. I recently purchased a phone and have connected it into the 'Phone' section of the microfilter the Sky Engineer installled but there is no dialtone at all? I have tried removing the microfilter and all the other bits and bobs connected to the phone sockets and connected the phone directly and still no dial tone. I returned the phone and swapped it for another one as I wasn't sure if it was to do with that but it is still exactly the same.Also I was concerned that maybe there was a problem with our phone number as my boyfriend wasn't able to have the number added to his directory on a prison PIN phone? I have tried it from my mobile and it goes through to the answer phone so I assume that it is ok but Is there a reason he would not be able to add this number?Any help would be much appreciated as I really would like this sorting as soon as possible!Thanks,ClaireHi Everyone, sorry to see you've been affected by issues with your Sky Talk and Broadband, I know how frustrating this can be so want to help Firstly, I'd suggest checking for any outages in your particular area using our . This will give you updates on when we aim to resolve the outage if you're affected. If you're not seeing any outages, then we'd troubleshoot the issues with the telephone first. So have a look at our steps for and let me know if they make a difference. Please come back to me and let me know if you're being affected by an outage, or how you get on with those steps and I'll assist further as I'm keen to get a resolution to this. Thanks,Despite talking on-line to your customer care people each day I keep getting told that the appropriate team is looking at this. I am unable to access my e-mails for the fifth day. I am getting a messageTemporary error: ymwserver.MailboxOpenFailed which looking at your forums so are a lot of your customers since Wednesday.What is being done about this? What is the problem? When it be resolved?You are failing to provide me with the service I have paid for.Unless I get an acceptable answer I will seriously consider moving to another provider for all the things I currently use Sky for!I do not understand why no-one at Sky can understand quite a lot of us go to the sky webpage and click on "emails" which should bring us on to our email page, which in my case it does. The problem therein lies no emails. There must be some connection as this morning I had 2 reminders from my calendar arrive - but still no emails. I use a windows computer (but still get emails from sky.com) and an ipad - still nothing. I do not use any sort of platform to get these. If I look at your help pages one more time I will go potty as nothing you suggest helps.hI nothappy999We have identical problems I have two no shows 18/12/12 & 4/01/13, I had all the same promises/confirmations, booked 2 days off, the second caused annoyance at work. I even phoned Sky to confirm the second appointment the day before installation to make sure everything was OK.After the second no show I cancelled the order and am doing all I can to cancel Sky altogether to get back to Virgin.It is so frustrating dealing with a company that does not appear to care. Note, I have found that Sky ignore all emails unless you mention financial compensation.If you do find any way out of Sky I would very interested in how it is acheived.Emma, it DOES work on Mountain Lion. Please read my comment properly. It's just that when I sign in, and ONLY then, I get the banner ad / pop up / some other piece of Sky crap that covers the toolbar so that I can't do full screen. It's just the same as the one that another customer on this thread showed with his helpful screenshot.OK Sky IT team, concentrate really hard now and see if you can understand this. It works fine for free content. It works fine UNTIL I SIGN IN FOR THE BIT THAT I'VE PAID LOADS OF MONEY FOR and then ALL OF A SUDDEN IT DOESN'T WORK (AT ALL) ANY MORE, NOT EVEN FOR THE FREE STUFF THAT WORKED BEFORE I SIGNED IN.Do you see the point? You may not think that you support one of the world's most popular operating systems at all, but the good news is that in fact you do. So now all you have to do is FIX THIS SMALL BUG PLEASE, OR OPEN UP YOUR OFFICE TO ME AND LET ME DO IT FOR YOU.What an astonishingly bad performance from one of the world's biggest media companies. Just a total joke. And the people on first line help don't even know of the problem. For goodness sake SORT YOURSELEVES OUT, it's 2013.After having my unlimited Sky broadband activated 1st June (signed into a 12 month contract), I recommended it to my boyfriend and his housemate. Less than a month in to my contract, my boyfriend tells me he's signing up for Sky and that he's being offered 12 months half price!!!I've now found out that because my broadband was already activated, I'm not eligible at all for this offer.If I'd waited a couple of weeks I'd be paying half the price, as you have to commit to a 12 month contract anyway. I think this is highly unfair to existing customers. As it was less than a month (I think the offer started 22nd June) is there nothing Sky will do to give me a more competitive deal? Particularly seeing as they've gained a new customer out of me!If not, I won't be renewing my contract with Sky again and I certainly won't be recommending them in the future.Hi Garett Thanks for your post and welcome to the forum. I'm sorry to hear about the poor customer experience you feel you have had since signing up to Sky Talk and Broadband, looking through the points you have mentioned it sounds like it has been a nightmare but please let me assure you that this is not the level of service we aim to provide! I have just sent you a PM so please have a read of this and reply with the requested details, and I will have a look into your issue to see if I can find out what the delay is. Thanks,I have a Netgear modem, wired connection to Airport Express.The Airport Express modem is literally 7 or 8 feet (no obstructions) from my Sky+ HD Box. Broadband connection is set to 'on' in settings and my HD Box is 'modern' and is up to date from a software perspective.When I search for the local network if finds nothing (my laptop picks 2 or 3 networks available including our own and those at adjoining homes), despite the fact that I can sit by the TV and connect wirelessly both on a laptop and iphone.Any ideas?KeithI've used Sky Go on my iPad for a while now and when I work away i have used Sky Go over a VPN connection. I have used the VPN connection as i would typically be using hotel or some other free WiFi and want to prevent eavesdropping.Haven't used it over the VPN in a while as i haven't been away but will be soon and wanted to check everything was still ok. It isn't and I am not happy.The app starts and i get the TV guide, I can even select a program and then hit the Watch button. At this point the video portion of the screen expands as if to show the program and then immediately shrinks back and shows a blank screen and goes no further.Have Sky stopped the app from working when a VPN connection is active? Nothing has changed on my VPN setup for almost 12 months so I've ruled that out, that only leaves Sky preventing it from working or another app bug. Either way unless it is fixed by contract renewal time i will be cancelling sky.Come on Sky!! this is killing me.I've important work and international travel details coming via your email system and it's all messed up. I too have lost all my inbox emails after moving them back and forth from trash several times. I can't trust this service and my job depends on it!!! I have now been moving any emails that I managed to recieve, either in trash, spam or inbox straight to an alternative folder before I open them. Recommend everyone else does too. Tried to set up automatic forwarding to another address as a fall back, but doesn't seemed to have worked.Sky, have I now lost all previous inbox emails???Thanks Sky/Yahoo for making life even more difficult since the changeover, not only are you putting some of my mail into the trash folder, some also goes straight into the spam folder.Surprisingly Yahoo thinks mail from THIS forum is spam!Another BIG problem is Yahoo marking most of my mail "as read" and then sticking it in which ever folder it feels like. I had 16 notifications on my Y!mail android app this morning of new mail, but only 2 were not flagged as read and put in the right folder, the other 14 I had to search for.CAN YOU STOP MARKING EMAILS AS READ BEFORE I EVEN OPEN THEM? At least I would have a chance of finding them.Another problem sky/yahoo, in the switch from Google you re-arranged my folders in "Thunderbird" and renamed one as "Bulk Mail". This is the folder where most, but not all downloaded mail goes, viewed on line as web mail I have "Spam" (where you put most of my mail), and trash (were you seem to put the rest) and the android Ymailapp has has the added bonus of two extra folders (not viewable anywhere else other than on a mobile) called "email from contacts" and "Files", and guess what? Youv'e managed to filter some emails with file attachments into these folders!Morning KAEM, Sorry about the delay to your post but great to meet you, now let's have a look in to this! Are you still experiencing this issue? Have you contacted the technical team? If you have can you let me know what you have been advised? If you have not been in contact and you still have this issue can you please complete these and also pop your postcode in and let me know your exchange name and OLO code? Look forward to hearing from you soon and I can assist you further with this. Thanks,I have recently taken up Sky Fibre and everything is working fine, or so I thought until we went to order The Impossible through Sky On Demand.The box reported that there was no phone line connected but we have not changed anything. When I had Sky Broadband, the connection worked fine (with the filter).We were advised by teh Open Reach engineer that the filters were no longer necessary as they would disrupt the signal but clearly something has occurred to prevent my sky HD boxes recognising the connected phone cable.I am at a loss as we use On Demand ordering quite a lot. The phone line is not dead - our normal phone works but sky no longer recognises the cables attached to the boxI made a complaint to Sky via the online complaints form on Tuesday this week. I received an automated email saying that I would hear from someone within 24 hours. It has now been 48 hours and I have heard nothing. The reference given in the email was <REMOVED>On Tuesday 15th January at 11.47am I received a phone call from telephone number<REMOVED>, the call centre operative said she wasfrom Sky and her name wasLima. After going through security questions she asked if I was happy with my Sky package and did I want to change it. I said overall I was happy but I would like to cancel my Sky Sports and Sky Movies subscriptions as I wanted to save money and I didn't watch them enough to justify the cost.She ignored myrequest andinstead asked if I would be interested in taking out Sky broadband. Itold hernot at the moment so shetried to end the call there. I asked heragainif I could cancel my Sports/Moviessubscriptions and she said she was unable to do that and I would have to call back myself. I pointed out that she had asked me if I wanted to change my package, and now thatI did she was refusing to help! I asked her to transfer me to someone else so I could cancel Sports and Movies but she said she could not do that. I asked to speak to her supervisor or manager but she would not put me through, at first saying ??there isn't one here today?? and then saying ??there isn't one available??. I pointed out that all call centres have supervisors and Iasked that she let me speak to one. She then put the phone down on me.I have been a Sky customer for years and was appalled at this staff member's attitude. Why did she ring me and then refuse to do what I asked?I am planning to change broadband provider in the near future but after the attitude of your staff member in her phone call to me I won't be taking on any additional Sky products.I wish to remain a customer of Sky, but I do want to cancel my Sports and Movies subscription. Please could you arrange this for me. Thank you.There's nothing worse than when your viewing's interrupted by error messages Petermick01, that's why I'd like to help If you've tried all of the troubleshooting steps detailed , there is another step I can get you to try. By following the instructions within our 'Understanding the Installer Setup Menu', go in to the LNB Setup menu (option 1) and then turn the 'LNB power supply' and '22KHz command' to OFF and then press the green button on your remote to save the settings. Once you've done this, go back in to the LNB Setup menu and press the red button on the remote to reset the settings to ON, and then the green button to save. If you've tried all the troubleshooting, as well as the steps posted above, with no success, the next step would be to arrange a Service Call to get to the bottom of this. A charge may apply for this if you're outwith your warranty. I can get this arranged for you. Give those steps a go and let me know how you get on and I can look in to this further. Thanks,I have only just got a new Sky+HD box, 2 weeks ago but we have been away for a week. On our return I noticed that recordings had failed because of no signal issues and on viewing TV found the most HD channels were unobtainable or had major pixilation. I have Sky protect so rang them. The earliest they can send a special heights team is Friday! This delay is unacceptable.The signal seems to have now gone completly and have error 29.I have paid for 2 weeks service which I have not received - recordings set up while we were away have failed, and now NO TV for 5 days.NOT a happy bunny!!!!!!!!!Hey nostromo37,Thanks for getting intouch with us about this and sorry for the late replay to you.Sorry to see the issue you have had with this and not good to see this is the way you feel, Did the engineer's say what was causing the issue? If you are out with the initial 12 months then you can protect your Sky equipment with . Sky protect is the only policy endorsed by Sky and this will cover all of your Sky equipment including broadband multiroom etc.I hope you can sit back, relax and enjoy your services now.Thanks,Hi Shoobi23 Not great to see you are having an issue with some channels, let try and get this resolved for you. Having your broadband installed would not affect your TV channels if you are still having the same issue could you try the following please. Firstly check that all the cable connections are secure then Press Standby. Standby light displays. If the Sky box is unresponsive, proceed to step 2. Switch off power supply to Sky box at the mains socket. If a cordless telephone is in use and is connected to the same socket as the Sky box, make sure to only unplug the Sky box, not the phone. Switch all connected equipment to standby then disconnect at the mains socket. Confirm no lights remain on the Sky box or any connected equipment. Reconnect the plug at the mains socket if it is disconnected. Switch the Sky box and other devices back on, including the TV. Check standby light displays, then wait 2 - 4 minutes for the Sky box to reboot. During the reboot, the Sky box may check the system files and the hard disk drive. Press Sky to switch on box. The green light displays. Let us know how you get on please. ThanksCan someone on here please help an unhappy customer!!I had an engineer visit booked for today between 8am and 1pm to install my fibre broadband. I received the new sky hub last week, i've had an activation reminder but alas no openreach engineer to bring me my fibre modem!I cannot get through to sky onthe phone because the phones are down until monday and i cant use the email facility because the page crashes everytime i press submit!I have taken the day off work to ensure there is somebody in and it has now been a wasted day!!Where do i go from here, do i really have to wait until monday just to speak to somebody?!?I have a Sky+HD 1TB box. On certain channels I am just getting the message 'Your Sky+HD box isn't getting a satallite signal'. An example channel is the Horror movie channel. Now, when I look at the signal strength screen with this channel selected, it reports no signal on Input 1, and a decent signal on Input 2. I know both inputs are physically ok because I can record two channels at once happily (as long as one of them isn't one of the affected channels). When I go to the signal strength screen on a working channel, both Input 1 and Input 2 show good signals. I don't get it.I have been through the Sky Diagnostics processes, including the Off Mode Reset, and this hasn't helped. It doesn't make sense to me.wispa77 wrote:Hello could you help,I currently have the same problem - It says your 'Sky+HD box' isn't getting a satellite signal. This has been like this for the past two days now, error 29 in the corner. Can't access anything store on my planner either. (Blue screen) I wish Sky would understand how this is effecting the family as the children can't go out because of the bad wind and rain. I've tried everything...I called sky up and they said ring them back up on Monday as it's the weekend, if it's still the same?? Is this right!! I've checked all the wires, there all grand.Could somebody get back to me if they have a sollution or some more advice.RegardsWispa77What are you signal strength and quality readings? Press Services, 0, 4 the the remote to see them. Have you tried switching the box off at the mains for a few minutes?Having the same issue 9 days and counting.Do rasie a call with skyAfter 72 hours escalte to SKY internal complaints teamif still having trouble ask for a deadlock letter in that SKY are not resolving the fault then you can take the complain to an Arbitrator (check offcomm for which one)After 6 weeks you can talk directly of OFFCOM and Arbitrator.I have found SKY completely unable to deal with Openreach or the situation.After 2 weeks if this is stil going on - I think you are looking at deadlock letterI bought a kindle fire hd at Christmas not for Sky Go but because I wanted a tablet. If it works for Sky Go at some point soon that'd be just swell.I don't understand why people are ranting and raving at Sky and their employees because they bought or received a tablet that Sky Go doesn't support. Is Sky Go the ONLY reason you bought the tablet? If so, why did you not check compatability first? You're lack of planning is not Sky's problem. Plus, there are millions of other more interesting things to do than to sit watching tv on a bloody tiny screen.I'd like to watch it on my kindle for when I work away, it'd be handy for the train journey to and from work so if its on the plans and we can find out sometime soon a rough idea, I won't hold anyone to an exact date, hour, minute and second, a month hell even a quarter would do, then I'll shoot off and come back on here nearer the time to see where things are.It's disappointing to read some of the stuff on here. Some of you are rude, aggressive and really need to consider if you think bullying people trying to do their jobs is big and clever. This is tv not life or death. A little bit perspective is required.Looking forward to getting a bit more on the dates from you Sky. Until then, I'll read on my kindle rather than fry my brain with repeatsHello,i recetly placed an order for the broadband (18/01/2011) migrating from O2 to sky thinking i would have a couple of hours downtime max as i had a mac code like moving previous broadband services, My migrating from o2 went live on 27/01/11 but have now been adviced i cant use my nethear router, has to be the sky one and the connection wont work UNTIL I RECEIVE IT!!!??? not been 3 days and still no sign of this router, every person i talk to says the router will be delivered in 3-5 days even though i ordered on 18th why is it taking so long to send it? parcel force have said nothing has been sent to my address since the 17/01/11 till now and theres no upodate on my account apart from:Broadband Box We are currently processing your order.So looking on the net people on forums message baords say this 3-5 is what they tell you on the phone but some people have been waiting 2 months for a router to be delivered? First impressions of the broadband service is pretty bad and appreciate customer service seem willing but when all they can tell me is 3-5 days im thinking they just telling me what i need to hear and feel this time next weekend im still gonna be in the same situation, can someone please look in to this for me and let us know whats going on as the misses works from home and im using my mobile conneting which is very slow.Been over 2 months now still no telephone line. Several engineers have been out to the property and finally Bt Openreach dug a big whole some way from the property. Only too say will be back. Came back monday just played around with cables and told me that the cables are faulty. He came into the property did some testing went back outside and now no broadband. They were suppose to come back yesterday. No show. What a surprise. Its been over two months now no telephone line and now no broadband. WHAT AM I PAYING FOR, SENT SEVERAL EMAILS TO SKY AND STILL NO SATISFACTORY SOLUTION. THIS IS BECOMING EXPENSIVE KEEP CALLING. If this is not resolved by tomorrow this complaint will be esculated to OFCOM. Paying for a rubbish service that I am not even getting. Sky need to talk to openreach to get this resolved. Openreach have faulty cables.Perhaps someone from sky to sort this out.Ive searched for ages and this seems to be a common issue. Ive troubleshooted using Skys guides and am pretty certain the fault isnt mine.I have a 1tb Sky HD box (Manufacturer shown as Sky in the menu). Its connected via HDMI to my Samsung TV. Since my TV doesnt pass through Dolby Digital from an HDMI input through to its Optical output Ive connected an optical cable direct from my Sky Box to my Samsung Blu Ray amp.The amp will receive an optical signal if I connect my TV output direct to the amp (albeit not in DD).If I take out the same optical cable (Ive also tried other ones) from the TV and connect it to the Sky Box optical port I get no sound from any Sky channel, DD or otherwiseIve checked the audio settings on my Sky Box and they are set to ouput DD on both Optical and HDMI. If I change them to NORMAL. it makes no difference.I have a red light emmitted from the end of the optical cable coming from the Sky box.My Samsung Blu Ray has no settings to sekect the audio input type so seems to be automatic. If I connect my Xbox to it using the sane optical cable then I get sound.Im at a loss what to do now. Any ideas folks?Hi Chelsea/Jane I'm sorry but I don't think you have understood my issue correctly.Basically I went from my Sky working, (Main Sky+HD box and multiroom box both having the Entertainment and HD pack) to only having the Entertainment pack on my multiroom box, its like my subscription was cancelled but I haven't cancelled it.Surely I do not have to upgrade my subscription to be able to watch what should be included in my current subscription, I know Sky 1 is part of the Entertainment pack not the Entertainment extra + pack so I should receive it. Also note this is not just SKY1 this is a problem with ALLthe channels I should receive through the packages I signed up for, and that it was working before Friday. For example Sky Atlantic, Sky Living, Watch, Gold, Dave, ComedyCentral, Universal, Syfy, The Entertainment pack which I should have.I understand that the channels in the Entertainment extra + and other packages I did not sign up to will not be viewable for me, this is not my issue at all.Could you pass my message ontoChris-McPso he could escalate this.Thank youI've just joined this forum and am shocked (but not surprised!) at how many of you are having the same problems with subtitles.????First of all, re Nikita, the 3rd episode was subtitled (normal channel not HD), so I managed to catch up because the opening credits showed a bit of the last two episodes, so will wait with bated breath as to whether the rest of the series will be subtitled or not.The reason I've come on these forums is aboutMILDRED PIERCE, I watched it last week with subtitles and really enjoyed it, and lo and behold, this week's episode last night had no subtitles on it. I taped the 1am showing this morning and that hasn't got them either, and have set the planner for the other two showings of episode two, but am not hopeful they will have subtitles either, as a fan of Kate Winslet I'm so disappointed that I won't be able to watch it.I am so annoyed, like others have said, this would never happen on BBC or ITV, once a series is started with subtitles it carries on, so why do SKY have such a problem doing the same? Also I've have lots of problems with films on SKY, have mostly stopped watching them now, as the subtitles are never in sync, or worst of all, whole sentences are missed out.SKY you really do need to get this sorted out, it IS discrimination, we do not get any reduction in price for using SKY, yet so much of it is inaccesable to those of us who are hearing impaired. Worst of all is letting us watch one episode of something and then not continuing with the subtitles, it is noton, it really does need public airing, this subject, it affects so many people and SKY should be shown up and then maybe they will do something about it.Replying to the thread starter by private message is a bit off as well, as it's obvious that so many of us have the same problems, why wasn't the answer written on this thread so we could all see what SKY have to say about this? is it possible to post herewhatSKY's answer was to the orginal poster's question?Good Evening Ashleigh, A big welcome to our community and thanks for making us aware of your issue. I am sorry to read that you are still waiting to receive your vouchers. These are sent to your email address within 45 days of your Sky services going active. This is the email address you provided us with when you joined Sky as a point of contact. Can you confirm that you have checked your email inbox as well as any spam folders that these vouchers may have fallen into? If they don't appear there and your services have been active for over 45 days, then we can chase these up for you. Cheers,Further to my previous post -Please could someone explain Noise Margin for me? I have been told that this is the reason for my very slow speeds (in comparison with expectation) Connecting to the test socket of my master socket the following are typical of the results I am gettingAttenuation 21.3 / 14.0Noise Margin 14.8 / 21.0I have tried 4 different filters and these all give the same results. How do you reduce the noise margin? I am fairly close to my exchange and tech support say I should be getting 11mb minimum but I am only getting 2-3.How do I redeem my ?75 M&S voucher for introducing a friend (in March)? Spoken to 2 advisors without success. Have entered my personal ref number and nothing happened! Have tried again with ref number and it stated that the number has already been used!! But I still don't have my 16 digit number to shop on line at M&S. This is really frustrating and disappointing. I'm considering taking this to the Trading Standards Agency as it appears I am not the only one that this is happening to. I look forward to your response as soon as possible. Also, how does one 'create a new basket' when nothing is being purchased? I looked through my trash folder at 8.30pm today and found an email from you , dated 6.7.2013, (this is the second email I have received, can't find the first one) stating that it was time to redeem my voucher ( which I have tried to do previously) and it will not accept my Ref number!How do I redeem my ?75 M&S voucher for introducing a friend (in March)? Spoken to 2 advisors without success. Have entered my personal ref number and nothing happened! Have tried again with ref number and it stated that the number has already been used!! But I still don't have my 16 digit number to shop on line at M&S. This is really frustrating and disappointing. I'm considering taking this to the Trading Standards Agency as it appears I am not the only one that this is happening to. I look forward to your response as soon as possible. Also, how does one 'create a new basket' when nothing is being purchased? I looked through my trash folder at 8.30pm today and found an email from you , dated 6.7.2013, (this is the second email I have received, can't find the first one) stating that it was time to redeem my voucher ( which I have tried to do previously) and it will not accept my Ref number!Hi, I'm having a similar problem with a missing Sky Router. I originally placed an upgrade order to Sky+HD, Sky Talk and Broadband on 16/11/11. Received the Sky+Hd box and the Wireless Anytime+ box within the week, but the router never arrived. I queried this on 28/11/11 (2 days before switchover) and it was confirmed that router had not been sent. It was my understanding that a new router order had been raised, but once I lost my existing BB connection on 30/11/11, I thought I would try to track its progress with Customer Service. They couldn't find any order, but placed (another) new one. However, I can't see this order on MySky - should I be concerned? I really don't want to be without Broadband for much longer (I was hoping to do a lot of Xmas shopping online!), certainly not for the lack of a box that I could have picked up from local shop for ?30 if a specific Sky router was not required. Can anyone help? Thanks in advance...(sent from a slightly ropey mobile)From Sky themselves:Several of Sky’s Android apps have been temporarily removed from the Google play store after app pages were defaced early on Sunday morning. We’re sorry for the inconvenience caused to Sky customers wanting to download our Android apps and are working hard to make these apps available again as soon as possible. Sky Android apps that Sky customers have previously downloaded should continue to work as normal, so there is no need for customers to remove these apps from their Android device. is back up and running again, everything has been checked over and it's all good. The team are available to respond to any tweets sent to this account.I have Sky Never Miss set up for all my programmes. Unfortunately I lost some of the first series as a problem developed with the Sky+ HD box, it needed a complete reboot to see if that would fix the problem, unfortunately it didn't and of course, as I was aware, I lost all my recordings but thought that's OK I can catch them on Sky Go! Oh dear. Which, while I'm on the subject, I'm not sure if it was a message the technician on the phone would pass on or not. But, I'm told I actually need a new Sky box, I'm also told that after being a customer for 12 years in Ireland as well as several years in Scotland prior to coming to Ireland, that a new box is going to cost over ?200 and probably a set-up fee of of ?60.00(?). I'm still trying to work out where customer loyalty is involved here. No discount after all those years of paying the full package, except for sport, and paying extra for Sky+ and HD. I'm considering cancelling more and more, getting Saorview - Which I know doesn't carry as many stations, I have it in the bedroom, but no monthly payments. If I do miss Sky then I can phone up and get all the benefits of a new customer! But I'd rather stay, but with the faults in the box, most of the stations aren't watchable anyway.Hi Pete,the password is the same and I can log on MySky or log off and relogin in any of the Sky WiFi app.There is definitely something wrong with my Sky account and the iPhone 5. I can delete the iPads or the iPhone 4S from any device, but I cannot delete the iPhone 5 from any of them. Funny, I can rename it, just not delete it.I deleted the app, reinstalled, still nothing.Is there any chance someone in Customer Service could reset my Sky - The Cloud link and remove all the devices? Should I call them tomorrow?So.....Way back in November when I was optimistic and rosy-cheeked, I informed Sky I would be moving house.We had some struggles - things were said on both sides, plates thrown, one of us slept in the spare bedroom for a while- but, after much soul searching, we found a way to stay together.Indeed, so keen were Sky to keep me that, rather than moving me home to my new address, they turned off all my services as agreed and then. . .turn them back onat the same address rather than the new one. But hey, I'm just opening new wounds. Nothing to be gained there.I moved injust afterChristmas - the very helpful engineer arrived.Got the Television working in a second. Plugged in all of my Sky Talk and Sky Broadband andsaid I'd be "good to go onceI got three lights"Oh, for those threelights. Idream of those three lights.My installation dayhas come, gone and those three lightselude me. A dial tone eludes me. The ability to contact the outside world without coming to work, eludes me.As a key example of the absurd comedy in which I find myself:Me: "I don't appear to have any dialing tone or broadband in my house"Customer Services: "Are you in the house now?"Me: "I'm on the phone to you. From a landline. I don't have dial tone in my house."Customer Services: "Well, I can't help if you're not in the house."Me: "So you can't help me with my lack of a phone, unless I'm in the house. But if I'm in the house I don't have a dial tone and hence can't speak to you."Customer Services ". . . .."My wife, at home, on her mobile hasthus become our messenger.So, I need a "second tier engineer" who will swoop and contact me in no more than 72 hours.No apology, of course.There are heartening moments, though. Sky's Billing department isON THE BALL.They're all over me moving in, what package I have and how much I owe them.I idlywonder if the ruthless efficency and speed of action there could be used as a model elsewhere in the Sky system - they seem to have men of steel and womenof ice there- capable of churning out letters at a speed previously unknown to mankind.I wonder how quickly I can get a response toNOT paying for the broadband and talk services I am not recieving . . .Hey ho.I shall return to my lonely vigil for the "second tier engineer" and hope that they are able to reconnectme to society. Any advice would be greatly appreciated.It's lonely livingunder the shadow of Sky's unconcernJust for an update, I'm not going to be dealing over PMs anymore with the Forum Team - it's just a pointless timesink.This is the message I've just sent:I see absolutely no point in enaging with you any more - I have done what you ask across FOURTEEN PMs sent to me by the Forum team. Not a single one of you has managed to get on top of this issue - indeed, I'm not sure that's actually what you are for.The only reason anything is moving forward on this case is due to the hours and hours I have spent sat on a phone to various callcentres. Not once has any of my conversations with the'Help' team - either on twitter, these forums or on Live Chat - led to anything but frustration.I would like to think I have been patient, good-humoured and largely calm during the - approaching - two months in which I have lived without Broadband.So, having forwarded the link to my Forum post toa variety of consumer groups, I think I'm just going to continue trashing your company across the widest number of media platforms to which I have access.And - and I don't think I can stress this enough - I'm almost more annoyed at the utter impotence of your Customer Support Team than I am with the technical difficulties.I understand that things go wrong with technology and, if you were even moderately competent, you would have been able to keep me on side with very little difficult.The lack of follow up, any attempt to keep me informed, and the general snippy tone to get me to go away is now the key to my complaint against Sky.Way back in the dim mist of time, I worked in Customer Services. I would like to think I would be personally and professionally ashamed to have failed a customer in this way - this isn't a big company taking its eye off the ball, this is individuals not capable of doing their jobs.But hey, maybe I'm being unfair.To the forum team member asking for an update,you guys have been such a spectacular waste of my time and energy that when, inevitably, the visit that occurs tomorrow fails to address the problem - TWOMONTHS after I moved in - I will follow it up myself. I think I've had enough practise at that now.Please stop sending me PMs, I see little point engaging with a team whose sole job appears to be to tell me to wait for an update and to make meaningless apologies.I did mention in my last post, I see this thread now as an opportunity to warn others about the problems here and - if the last post by a fellow customer is anything to go by - it's workingAgain, I point you to the customer service model SARI - I am now thoroughly bored with you all and am at 'I'.Sky does not have fastpath they do have a gamer profile which your line can be profiled to but you will need to talk to Customer Solutions as only they can put you on that profile.My stats are as below and i have no problems with online gaming (did at teh start but all sorted now,i am not on the gamer profile and my ping is around 55ms).Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWAN PPPoA 6033086 8722780 0 791 2061 289:22:51LAN Down 0 0 0 0 0 289:23:49WLAN Up 7275986 4673704 0 803 727 289:23:26ADSL Link Downstream UpstreamConnection Speed 9212 kbps 945 kbpsLine Attenuation 38.0 dB 22.9 dBNoise Margin 3.1 dB 14.5 dBFollowing several posts, and checking and updatingmy account I still cant join skyIcloud? I am a sky unlimited customer, have no trouble logging into my account on line and have no problems with the skygo apps. However,my inegability for is very annoying. Moreover, their seems little that can be done with it is a waste of time. as fsr as \i csn judge. None of the advice seems to work, although various posts claim that its easy to repair - I am at a loss just hitting same brick wall time after time.I have received letters advising that my phone line and broadband are being cancelled as there are new occupiers of my property changing to a different provider. However there are no new occupiers - I suspect these are new residents of a different apartment in the same block who have provided incorrect details. My services are due to be cancelled on Monday but the telephone system upgrade means I cannot get through to anyone to deal with this today. Please can you advise what I can do?Hi Jippers, I am a wee bit green with envy with you going to see Michael Buble!! The good news is if you have forgotten your confirmation email you just show up then they can still give you access as they will hold your details on their records you will just need some details to confirm you are who you say you are. Also I have to stress that you need to be early as it still is a first come first served basis. This will give you all the frequently asked question on the back stage passes at the O2. Enjoy and keep me posted.I'm in the same situation as you. Our line got activated on Oct 21, was told the router would arrive by the end of that week, which was Oct 22. Waited 2 weeks, called them a few times during that and got told that it would come when it actually didn't. Called again Nov 1, now I was told there was something wrong with how it was sent because there was no tracking info for it. So they sent a second one which should arrive today. Yesterday called them again to track the order because the lady told me I could call to check where it would be. Yet again, there's no tracking order. So they're sending me a third one, saying it will be manually sent. Somehow I don't think it will be different. Will call them again to ask if there's tracking info which is the only thing I'll believe that I'll get the **bleep** router.Seriously, I don't know why it's so hard to get it to the customers. I don't have problems with other online shopping orders and I always get it. If you promise that you'll give us the router, you deliver on that promise, or else don't bother offering it for free with such a lousy service. I'd rather buy my own that allows me to use internet, which by the way, I'm paying for, rather than having to wait for a freebie that doesn't deliver. Not to mention that I read online that only sky router is compatible with its broadband (there're ways to get round it but it'll be troublesome). So if you're gonna force your customers to use all your products, you'd better get it done quickly, because that's the only benefit we'll get for being tied to your service.Even though the customer service was nice to handle with, polite and everything, if you can't manage to fix it for your customers, being nice is not gonna cut it.If the sky IT department don't know how to fix it then surely they are not trained to do that job and should head over to Mcdonalds now to flip some burgers instead,why do we pay sky for this useless service they sent me an email a while back saying if i clicked on accept that the changeover would be like clockwork.Sky just tell the truth why we are having these problems just stop saying its just a few people,last year it was all the log in issues and now this is happening you are treating us all with disrespect!c+m+patel wrote:My broadband is still not working, all that shows on my router is 2 lights "power" and "wireless" no "@" light, there was a problem with my line no dial tone etc, then why is my broadband not working and still no dial tone?? and i have tried trouble shooting, still nothing, i have plugged a phone straight into the test socket ...nothing, router straight into it..nothingIf you have no dial tone, then the chances are you'll also have no broadband as it uses the same wires to transmit voice and data signals.Is your phone plugged in to the master socket? Have you also tried the test socket (by unscrewing the faceplate of the master socket)? If so, give Sky Talk a call and report a line faultHi gavzpacho, I can appreciate it seem fishy that you need to call in on a specific day to cancel however, this option is only needed if you need to have all your services active up until the time you move. If you don’t mind your services switching off a couple of days before you have left the property then the agent would be able to process with the cancellation. Your phone and broadband services works differently to your TV contract as this normally needs a 31 day notice period but because it works on a live system it is more temperamental and when a cancellation goes through it can’t be stopped. Please keep me posted on how you get on and the following may help answer any more questions you may have. If you are not sure of anything just ask and I will try my best to help. All the best on your home move. :-)HI mjellisuk, I agree that households have a large number of devices - my own has 6 (and there is only two of us!). So it would be beneficial to allow larger numbers of devices per house hold to connect to the Sky Go service, however the device limits and costs are down to licensing for the content on Sky Go as a lot of our licensing agreements do stipulate only a certain number of devices per household. This isn't to say we won't continue to negotiate this and increase the numbers in the future, but for now unfortunately the service will remain as it is. Thanks again.Hi thereI've just had an on-screen confirmation of backstage passes for the 02 for Iron Maiden in August & it said I would receive and email to print out later (I have no printer connection atm). However, the email it was sent to was a new Sky/Yahoo one set up this evening (it's been a while since I logged in!) and the new inbox does not have the email confirmation in it.Am I going to still receive it/can I get it re-sent somehow to print out as the screen has timed out/can I just turn up to the O2 without anything? Eeeeek!Any help much appreciated - ta very much!I took the offer to transfer early from O2 to Sky broadband and talk. My activation date was yesterday 2/7. Broadband transfer went perfectly but my landline went dead at 13:40 yesterday and I still have no dial tone. The wait for a live advisor was over 20mins (at 35p per minute) so I tried the live chat. I was fobbed off to wait until midnight as the advisor was positive the line would be live by then...It's still dead. I tried again this morning - waited 10 minutes (?3.50) to speak to a live advisor who took my mobile number & promised to ring back...I'm still waiting for that 12 hours later. I sent an urgent email but nothing back on that so a couple of hours ago I tried live chat again. I was told I was totally mistaken & activation is today - even though broadband has been live over 24 hours. After a protracted and totally frustrating chat he finally agreed to check the line BUT that ended the chat and I can't get any reply now (they're busy)!! I'm no nearer to getting a phine service despite an email from sky saying everything is done and my line rental starts from now...being back O2 customer service - Sky is useless!!!!!!!!!!Hi all,Bear with me on this one, this could be complicated.I am currently living in an apartment and have O2 broadband. I am in the process of buying a house and expect to move in next month.O2 customers received a special incentive to move to sky early. This offer expires at the end of June.I called sky on 22nd June and explained my house move situation to him (Aidan). After discussion, we placed the order and put a date of Mid-july on it for the installation/activation. The order was for Sky+HD Entertainment pack and Broadband unlimited. This is all good so far.My questions now are:1) I have decided I would like to have fibre. What are my options? Is it a simply case of ringing sky and upgrading now so I have fibre next month, or do I wait and get ADSL and then place the order for fibre?2) Would I be eligible for 6 months of fibre at half price (?10/month)?3) I suspect my order is being put through as a new order rather than a migration. Do I simply call o2 and explain that I want to cancel my broadband (Im still in the 12 month contract with them). Would I be charged an early-exit fee?Thanks,PaulHi,I'm hoping that someone might help me as the online chat advisors have been of no help whatsover. Sorry it's a bit long.I'm an O2 broadband customer and decided to change to Sky TV, Broadband and Talk after receiving an offer via email. The offer stated that I would recieve FREE Sky TV and unlimited broadband for a year if I switched early, it would cost ?14.50 a month for the line rental. Sounded like a great offer so the other day I tried to sign up online. I then noticed a message saying that there would be an increase of 10% on Sky TV prices from September 2013, so I checked with an online advisor that this wouldn't affect me (I presumed that my offer of FREE TV would mean exactly that, and how can you have an increase of 10% on zero anyway?). However I was disappointed to learn that my offer of FREE TV would indeed change to a charge of ?1 or ?2 per month. OK, not the end of the world but not what I was offered so I was a bit annoyed.After a couple of days I decided to take up the offer anyway as it was a cheap way to get unlimited broadband. So I tried to sign up again using a saved link from my email, but couldn't get past the checkout. Contacted an online advisor to see if they could help and was told 'The broadband checker is not working and it will be up by tomorrow,The technical team is working on it and hopefully it should be up by tomorrow'. I told him that the offer ends today so I needed to sign up today. He couldn't confirm whether or not the offer would be extended because of the downtime.He also couldn't give me an email address of someone to contact about these issues, and said there was only a phone number, but I don't want to ring a premium number if I'm just going to be told the same thing.Are there any Community Advisor people who can help me? I don't want to lose out on the offer which ends today, because of a technical issue to do with Sky. I'm starting to understand why there is so much negative feedback from others about Sky's customer service - the online advisors have been really unhelpful.Thanks,KatieSky package order date: 28th Feb 2013.So I opted for a tv and broadband package, the tv services were supposed to have been sorted by 9th march.On the 1st of March sky wrote to me advising my broadband installation date would be 5th April, begrudgingly i accepted this was the earliest date. anyway, 4 viewing card orders later my tv services were finally installed on the 29th March...that was a whole separate debacle.Never mind, I thought, these things can happen, I can't wait until the 5th April to have my broadband installed! Surely that will be a straight forward process, broadband is everywhere these days it can't go wrong!I have never been so, so wrong in all my life...I'll try and keep this brief and to the point without expressing my anger!An engineer came out on 5th April installed everything but advised there was an issue with the line and another engineer will need to come out, however I was getting a broadband signal and was able to use my broadband for a week. Another engineer came out a week later on the 12th. He completed a line test etc and advised there was a problem with sky and they needed to switch the line over and that i wouldnt need another engineer out sky would be able to sort it out. Disappointingly I called sky to advised of yet another wasted attempt. And so ensued a game of what I can only refer to 'hide and seek'. Numerous calls to sky getting no where, requesting to be called back which never took place. I've spoken to tommy (twice on 18/04 who advised BT couldnt do anything until 13/05! to which i laughed) i was advised that BT needed to install some 'tiepairs' tony, Laura, Larissa, Paul (who advised i 'should still be able to use my broadband?) Rosie (who advised the issue can't be escalated) Barbara, and finally, today, kaitlin. I received a text from sky yesterday stating my broadband a sky talk services were now active! So like a child on Christmas morning I attempted to use it and hey presto...to date I still have no broadband services!!!So today I've been told there's another unknown issue at the exchange point and a message will be sent to BT to go out and repair the issue which will be done on 72 hours.Points that I need to make you aware of are:-not once have I lost my temper or demanded I speak to a manager-not once have I been rude or challenging to anyone at sky-out of the numerous requests to be called back I've only even called back twice.-as mentioned earlier, I've kept this as brief as possible, I have a long long list of all the conversations I've had with sky.I've had some poor services in the past but this is the epitome of poor/shocking/terrible you name it, sky are an absolute joke. The word 'lip service' must have been invented by people who train their staff. All I get is 'maybe' 'might' 'could' 'should' 'hopefully' 'out of our hands'Did I also mention that on 3 occasions I've been advised a complaint has been raised? I've not heard anything, what date was this registered? I know I have 8 weeks before I need to be told I can take my complaint to Sky's regulators ofcom but when are the 8 weeks up?Not once has anyone escalated my issues or taken ownership.The only reason I've remained so calm is that I know once everything is sorted I will be writing to sky's chief execs office as all sky are doing are creating a bigger hole and a rod for their own back. If I'm not satisfied with whatever response I get, I will take my issues up with ofcom who will then ask sky to re-investigate:-the root cause of issue-not keeping in touch with me in a timely manner-consider the material distress they have caused-consider reimbursing me for my calls/time off work-consider compensating me for the stress, inconvenience embarrassment. (And believe me sky you have caused me a huge, huge amount inconvenience and stress!)-not keeping me informed of the issues, progress of the complaint (if one has been registered)Most large companies bend over backwards to attract new customers and then treat them like dirt. Not the other way round!Sky here's a tip, how about stop spending millions on your advertising and getting A-list Hollywood celebrities to star in your commercials and start investing money in actually getting it right for the people who matter the most. Your customers.sky customer services rang me on 24/12/12 to offer me sky tv for free for 4 months and told me to ring back on the 24th march to cancel offer 1 month before offer ends or i would be charged after offer ended on the 24th april. I rang back on the 24th march to cancel but was offered new deal of free sky tv for anorther 3 months and was told the new offer would start on the 29th april till 29th july 2013 and was told again to ring back on the 29th june 2013 to cancel offer 1 month before offer ends. I rang back on the 29th june 2013 to cancel offer and after the person I spoke to at sky customer services said ok the free offer would come to a end on the 29th july 2013 he then said I would get a final bill of ?12.53 on the 6th july for which I was dumbfouned to say the least for this was supposed to be a free offer. I was told because the last offer ended on the 24th april and the new offer would start on the 29th april I was charged for the 5 days inbetween the offer. If i was told at the time that i would have to pay for the 5 days inbetween i would not have taken up the next free offer and cancelled their and then. I feel sky have conned me on the free offer and made such i was charged something without my knowing. The least sky can do is refund me the ?12.53 if they take it out of my bank as false information was feed to me via the sky customer services and i know they record all calls to the customers so they can listen back to my call to see i was not told about been charged for the 5 days inbetween offers.alanv72 wrote:Just had my htc one x repaired but now its saying ….Couldn’t sign in "your domain requires mobile device management, install Google apps device Policy App to enforce security policies required by thesky.comaccount. I tried to download it but it just says Error encountered while registering the device, please try again. I have looked up the app on google and it says it for business and government etc. what does it mean? I do not want it but is it needed for my sky account for some reason. This notice has disabled my Google sign ins... Please helpgenerally this relates to where your Android account is under a non-gmail domain, e.g. brock@brockenterprises.com. The admin of the business has the option to control what you can and can't do with that account, generally to limit employees sharing lots of e.g. Google Docs and the security policies app is there to make this happen.In short, you shouldn't be getting this just for using sky go. Now, a few questions:when you sign in to Google, are you using a xxx@gmail.com username, or another domain?What Sky apps do you have installed on your HTC One? If you remove them all does your Google sign ins work ok?How many (and which) accounts do you have listed on your HTC? menu might vary slightly but should be under Settings->Accounts. e.g. on my phone I have under accounts Facebook, Google, Sky Go and Twitter.edit:sorry just seen that you're using a sky account for Google services. Sky moved away from Google services as part of the messy migration to Yahoo Mail, so there will be some G services that definitely won't work, most noticeably Gmail.different question then:- are you able to use any google services at all? if so which can you and can't you use?I would think that the Google Play account would be fine and it shouldn't make any difference whether Sky have changed things.As you have a (non sky) google account, I would suggest using that as the primary google account on your devices and then attempt to add the sky one as a separate google account if you have existing purchases on Play.PS Wrong for Sky to dismiss it as not their problem. I agere it sounds very much a result of their switch to Yahoo mail.Katie,Thanks for your directions.For some reason it still did not work.The first address did NOT bring up the email log in page as it did for you.I got the search page.Thefirst address was on the list, with the message:"We would like to show you a description here, but, the site you're looking at won't allow us"This prompted my first thought, Had Sky closed the site.I then went back to your directions.I was logged into my sky emails.This time I stayed logged in & went to the very top address bar & typed the second address.It opened a Calendar (without identification) it appeared to be my Google calendar.I was hoping to cancel the whole Calendar, but, could not find any way of doing this. So I did it the hard way.I went through each month in turn & deleted all individualappointments dayby day.I removed allrepeats for future years.When I was sure I had not missed any entries, I just leftmy empty Google calender where it was & left the site.I returned to my Sky/Yahoo email page, clicked on Calendar & my appointments are all still on the yahoo Calendar.I am hoping that myreminders will now arriveas singleemails.I appreciate your help Katie & thank Tim321 for finding the addresses.You both did a great job, somethingSkywereunable to do.Thank you.TonyKatie,Thanks for your directions.For some reason it still did not work.The first address did NOT bring up the email log in page as it did for you.I got the search page.Thefirst address was on the list, with the message:"We would like to show you a description here, but, the site you're looking at won't allow us"This prompted my first thought, Had Sky closed the site.I then went back to your directions.I was logged into my sky emails.This time I stayed logged in & went to the very top address bar & typed the second address.It opened a Calendar (without identification) it appeared to be my Google calendar.I was hoping to cancel the whole Calendar, but, could not find any way of doing this. So I did it the hard way.I went through each month in turn & deleted all individualappointments dayby day.I removed allrepeats for future years.When I was sure I had not missed any entries, I just leftmy empty Google calender where it was & left the site.I returned to my Sky/Yahoo email page, clicked on Calendar & my appointments are all still on the yahoo Calendar.I am hoping that myreminders will now arriveas singleemails.I appreciate your help Katie & thank Tim321 for finding the addresses.You both did a great job, somethingSkywereunable to do.Thank you.TonyI have just picked up an old Sky box but I have had no joy setting it up, possibly because of assumptions. Hoping to find some answers here.Here are some facts:a) It is an Amstrad DRX550.b) There is no remote. I have a Sky+ remote I am trying to use.c) It is connected to a standard TV ariel into the RF IN input.And now the problems:1) The remote doesn't work. I've got it to work with my tv (volume, on/off etc) but it won't work with the Sky box. I found a link suggesting some steps to enable a Sky+ remote to work with an old box (yellow+Sky, press 0, blah, blah) but this didn't help.2) The box comes up with the message "a satelite signal is not being received 29". Possibly a false assumption regarding c) above that it is even possible to get standard FTA channels.Without a working remote I don't know how to get to settings to try and figure out the ariel config.So, any advice?It's nice to your suggestion on our Forum Dylanhere252, although I must say it's the first time I've come across one for the old TV Guide, but I'll clarify your query on this At the moment there are no plans to revert back to the old TV Guide layout, or make this option available. The reason for this is that the software has come on leaps and bounds since then to support new features like 'On Demand' and the 'Remote Control' option within the Sky+ app. I'm sure that there will be a lot of other exciting features coming in future too! I do appreciate your suggestion of a simpler layout to the TV Guide, and I'm sure this is something that will be taken on going forward when new releases are made to the Sky+HD box, but the old layout is now a thing of the past. We do appreciate your suggestion and I hope my post helps clear up where we're at in terms of the TV Guide at the moment. If you need anything else then please feel free to post back and I'll assist further. ThanksI think that 3rd tick means the Rootkeeper app itself doesn't have permission to run as root. Rooting comes in so many flavours, not sure how yours is set up? When I ran Rootkeeper it asked if it could have root permission, which I allowed. Maybe you have to go into the superuser app and allow Rootkeeper permission.Not sure about the 4th tick..When you get the 4 green ticks, the button should say "protect " instead of "backup". Do that, get the 5th tick, and you can temp unroot.Although maybe as you're running a fully rooted custom rom, things are different. I've just rooted the stock HTC sensation rom.Good luck with it... logging off for the evening now.We would like to let you know about the range of articles we have in our Knowledge Base relating to On Demand & Catch Up TV these should help you to troubleshoot and potentially resolve any issues you may have as well as explain the full features available to you.If you are looking for a for the service and some you can check out the of our dedicated to getting you up and running.We are always open to community suggestions for new Knowledge Base content, if you would like to suggest a new article head over to the and let us know.Good evening,apologies if this has been asked/solved elsewhere.I have recently had sky tv/broadband/phone installed in my home.When it came to setting up the router etc, I noticed that because the phone socket has been installed around 15m from the TV etc that the ethernet cable isn't long enough to reach the sky+HD box.I wanted to know how this can be rectified? I'm aware I can get a wireless connector for circa ?22 but seems a little steep when it could have simply been installed close enough to the TV for an ethernet cable to reach. Is there any other way of connecting the 2?I appreciate any advice given,Regards,EmmaHi Dedun, I am sorry you were not advised that Catch Up is not available on the Sky On Demand service in the Republic of Ireland as I can understand you being upset especially when you have paid for the Sky wireless connector. The good news is that you will still receive some fantastic programs and have access to a wider library of programs at your fingertips. For more information on this click the following and if you are not sure of anything just ask as we are here to help when you need us. CheersI am writing to you because of the bad treatment I have received since joining sky,I joined because I become disabled and I am house bound and hoped sky would help with boredom.unfortunately its been the opposite it started on April 10th 2013 when I went to a sky stall in merthyr the one in the arcade near tesco. I went there while waiting for doctor appointment and enquired about sky tv at that moment I was explained what I'd get with sky tv which included on demand box sets. But not once I was told about 2 tb sky box but I was still interested in sky tv and arranged with the manager that I would take the sky package. As we were discussing terms unfortunately Michelle shouted across the stall I wish she didn't because none of this stress would of occurred she shouted that she had a code that she could put in her phone and get half price hd for a year and I would get unlimited broadband cheaper also which I was very interested in and signed up unfortunately because it was all lies just to make a sale disgusting. Unfortunately I didn't find out the truth till April 10th when I had problems with my broadband and called sky. From that moment I made constant phonecalls to sky which had good customer advisors and said that it would not of happened with them I wish phoned sky and not had anything to do with michelle. Myself and sky tried to contact Michelle continuesly even a sky advisor with the Id mtg20 couldn't get hold of her to explain herself and because of this I had to get taxi to merthyr because I can't walk I did this 3 time's and cost me 90 pounds which I can't afford being on disability not only did it cost me cash it caused me extreme pain and stress swell as my time it wasn't till the 3rd time I was told she's only there once a week and wouldn't tell me when she's there even the sky advisors at the stand told me they wouldn't of done what she did. After all the time,cash,stress and pain I went through it caused me to have a breakdown there where other issues that caused my stress but Michelle is the person who pushed me off the edge if it wasn't for her I would not of broke down its completely sky's fault and want to be compensated I was thinking what would be appropriate and I think I deserve the 2 tb sky box which I would of bought myself if they told me plus iv spent almost the amount one would cost trying to sort this out let alone the stress and pain you put me through if this didn't happen I could of bought one and it doesn't end here. I changed my direct debit account and was told by sky they needed 14 days because of this I had to spend 25 pound for a taxi and again cause myself pain to go to my new account Barclays and place it in my old account Halifax which was a waste of time because after all that sky took cash out of Barclays I tried to solve this by ringing sky they didn't understand why it happened and couldn't do anything to solve this and due to sky's mistake I was fined for not having cash in my account to pay my direct debit. And to really rub salt in the wound u have stopped on demand box sets unless I upgrade which was never mentioned when I sign up to sky which is fraud to do this to me and everyone else the main reason I went with sky was because of the box sets. I hope I get a good response to this because like I say I'm house bound and bored and if I don't feel satisfied with my response I will spend my time telling people the truth about how sky treated me it could be good if I'm satisfied and will gain u customers I hope you see what I've been through and u believe I should be compensated its obvious I should be thank you for you're timeChris+Butler-Stroud+WDCS wrote:I understand that software can take time to develop, but please dont give us advice that we cannot follow.If Sky push this product and then not deliver and then actually demand payment you may well find many of us starting to look around at different offers.The reason you can not follow Robert's advice about registering online is because his post was made before Aytime+ was activated on the 780 boxes. However since June all 780 boxes now have Anytime+ on them so if were to connect your HD box to your router and wait a day or so you will see it is there for you to use.I am a bit confused about why this has been posted in a thread about the SkyGo service though.Good Morning It+isnt+On+Demand. I was sorry to read your are having problems with the speed of your Sky Broadband connection. Can you let me know what speed we estimated you would get when you joined the service? You can find out this information by going to your on line My Sky. Pleaseto take you to the correct page. Can you also let me know if you are using Wifi or an Ethernet to connect? and finally where your router is connected to the line, is it connected to the master socket or an extension and do you have a Master socket which looks link the one in this? I look forward to your reply. Kind RegardHi Sharon+j, I am sure we can get this sorted but I need you to try some steps that can help. As you are having loss of signal on your wireless connector on the Sky On Demand service and this has also affected other devices on your broadband connection it could be happening because other electrical devices within the property is disturbing the signal. If you have Sky Broadband can you please try changing the wireless channels on your Sky Router to see if this will help, there is 13 different channels to choose from and the following will give you steps to show you how to do this and if you have any problems let me know as I will try my best to help. ThanksHi,I connect using a the sky wireless device. The issueseems quite strange. I unplugged my sky box and my BT router for a few minutes, switched them back on and logged back on to my network and all looked fine with the anytime+options returned and there was an IP address for the box and Local connection and service connection were both "OK". However, when I went intoanytime+ just now and tried to browse through progs it said something like"programme detailsaren't available right now..."I went outof anytime+ and back in again and it had returned to being anytime as opposed to anytime+, Local connectionfailed, service connection failed, IP Address 0.0.0.0 butshows that it is still logged onto my home network. This whole thing is exactly what happened the firsttime round when I posted the other night.I am extremely annoyed at sky with there on demand subscrition codswallop, if i could get virgin i would, thats for sure we currently have both the movie packages, sky entertainment extra, unlimited broadband and talk but yet we still have been told we need to upgrade to the hd package to watch the box sets the unbelievable thing is, is that the channels i want the box sets off are not hd channels so why do i have to upgrade to hd to watch a box set on itv or living this is ridiculous, not only does our broadband go off when people ring and sometimes will not work properly all day but now we basically have to pay for every package to be able to use the so called free on demand and catch up services this is scandalous if we cant have the box set because we have not got the hd package then why have you got box sets on normal channels and we still can not access theseI am having problems with the On Demand / Sky Anytime I can't access any of the programs on catch up TV, I haven't been able to use it since it changed to On Demand . All I am getting when I hit demand is pay to view movies, have checked all the wiring and all seems okay .Have gone into Services and checked my Broadband itis on, When I hit TV Guide and scroll along to On Demand it tellsme It's unable toconnect to my broadband router, how can that be if I have the use of my broadband on the this message I am typing right now.I had a conversation with a Chap from Skyyesterday and they said I need a Software update E.P.G update and he sent me a link for this which I have tried and I can't seem to get that to work (How to perform a forced E.P.G update)What I have noticed on my Sky Wireless Connector box,(Black Box for Anytime)is the Wireless Network Activity Light is not comingon ,Power Light on/ Ethernet light on.Can someone please be so kind as to help me resolve this issue I am having it would be much appreceated.Thanks.we havent used on demand for a bit and tonight I though we'd look, we have the Entertainment Plus (everything except movies and sport) - when we went into TV BOX SETS and tried to view anything in there (Discovery channel, ITV, 4oD etc) it kept saying "PLEASE CALL SKY TO UPGRADE YOUR SUBSCRIPTION TO VIEW THIS" ..?I find it a bit odd as OnDemand is supposed to be free? (for the subscriptions you cover and most certainly for FTA (free-to-air) channels) - we tried to download anything in the Discovery Channel section and ITV Player and it just kept saying this message, if I tried to download from the 'catch up' section then it worked fine?we recently had our phone packaged changed and wondered if something has happened then?can somebody look into this please?EDIT: so ive read other threads and its come to my attention that sky have decided to move a truck load of Free-To-Air stuff and Discovery channel (which we pay to have) into the BoxSets section and start charging for them,.... pfft, im not impressed one bit.. Virgin, Talk Talk & BT will be all over this in their coming TV adverts, just you watch. its tempting just to turn sky off and get freesat.thanksThanks for the welcome Ian,i have 'slightly' calmed down now but I still feel somewhat of an injustice is taking place here!My objection is not so much to Sky introducing Entertainment extra + package (or what ever its called) so they can attempt to gain an extra 5 pound per month but to the fact they have without warning deleted content from my hard drive in my Sky+ box's, I have since found over 35% of the content on our Sky TB box in our Lounge has also been removed!perhaps someone from Sky could explain the reason and justification for this??Just to clarify, we have bought all our box's at full price from other suppliers and not from Sky, the recorded content was recorded at the time it was available on our package and paid for in full.so therefore i concider Sky's actions as Theft!In comparrison I would not expect Apple to remove content from ones I-Tunes if they decided to change an agreement or increase the price of something?I would be very interested if there are any Legal Gurus out there how this action would stand in the eyes of law??Consumers can lodge complaints against Sky here:I have constant issues with Sky on demand recently. My Sky box is a R006.058.60.00P version 4f3162My broadband is Sky Fibre and the sky box is physically connected into the Sky router.My on demand keeps dropping and I am just left with a small list of programs and no catch up. I reboot the sky box and it comes back. I did a planner rebuild the other day when downloads were not working but this issue has been around for ages and its getting really annoying when I am paying Sky so much including additional premium support cover.Hi All I have sky package inclusive of all but HD and 3D. I have had on demand for some time and have used it most days for one thing or another. However today I have gone to download a TV seris and all I receieve is this message, "to watch this on demand, please contact sky to upgrade my subscription", this would seem to be the case for every thing on demand. I have checkd that I recieved the channels and I do I have tried different connections to the internet. I have restarted my Broadband and Sky plus box. HelpFor the last few days I have been experiencing problems with my on demand. It keeps not working, then coming back, then not working, then back... It will only ever stay on for a few minutes at a time. I have a Sky HD box, a Sky router amd connect the two via the Sky wireless connector. I've chekced my internet connection and speed and both are fine. I have also tried re-booting the Sky box buy turning it off on the mains. Nothing. One thing I have noticed, when checking the network settings, the "Service connection" keeps changin from "Ok" to "Fail" and back. Coudl someone please advice on how I can get on demand back? ThanksWhilst companies such as lovefilm provide a good bulk of films it's fair to say sky movies blows them away in terms of content. Namely new titles. Whats also evident is the premium price. ?16 a month compared to ?5. Sky also has the option of renting brand new films at a cost before they make their way to the movie channels. But what I don't get is looking through the sky store list is the amount of really old films on there that still incur a cost. I'm just curious as to why a sky movies subscription wouldnt include these as well. Surely there cant be too many people willing to pay ?2.50 a time to watch ten year old films to justify not adding them to on demand and providing better value for money. Save sky store for the new stuff.P.S not having a rant just genuinely curious as to whythanksI thought I would email my story of how I connected my sky wireless box to my BT hub3 or BT HH3 in the hoe this helps someone else. By the way I’m not a techy just someone who hates to be beaten by technology even so called simple plug and play things. After repeated tries I finally got there. After reading all the posts this is what finally worked. First of all what didn’t. When I first plugged in I got only 1 light, tried the network wep key and it failed completely. Even after trying lower and upper case letters. After messing around doing manual IP entering etc and changing the security settings I could get both lights lit on the box had local connection ok but Service connection failed. If I hard wired it at this point on demand works but not wireless. I changed the cables connecting the box to the sky box 3 times no joy. Tried to manually input the IP etc and it didn’t work. Sent the wireless box back and got a new one, same problem. Tried turning on the vpn port clamping on the router and this made no difference. So after 2 weeks and many hours of messing around this is what worked, although this does mean that you need to access the admin settings of the bt hh3 router if you are like me and had used the WEP 64/40 Bit security also you will need to reset all your other wireless devices. Including ipad, pc, x box, smart tv, iphones and playstation3 etc. First you will need to know the routers admin password. Connect your laptop to the router with a cable because you are going to lose your wireless connection for a while. After doing this put in you’re routers address most are set at into a new web page. This should get you into your home networks hub. To get to your advanced settings enter your admin password this is on the pull out tag of the HHub3. Change the channel from 1 to channel 11 - I don’t know if this made any difference but another poster thought it might. Mine was set on channel 1. This actually shouldn’t make any difference unless there are lots of other hhub3 in use around your area using the same channel. Here is the big one change the security from WEP 64/40 Bit to WPA & WPA2 (Recommended) and apply. At this point you lose all your existing wireless connections. By the way changing the wep key codes from lower case to upper case makes no difference as long as you put in what matches later on in the sky box and any other device. Now go to the sky box. Make sure you have the broadband enabled. Options/Customise then Broadband network connection on. Reset the sky box by going to the Settings in the menu (then with picture highlighted) press 0 then 1 and then select on the remote to open the set up hidden menus. Go to Rebuild and press select. Let the housekeeping do its thing until the box comes back on. When its back on go to settings ? Network and manual IP input (blue button) Add these number IP. 192.168.0.200 Subnet 255.255.255.0 Gateway 192.168.0.1 Subnet 192.168.0.1 Now press the blue button again and enter the wireless settings Your network name BTHub3-???? (use upper/lower case and numbers) Change the security to WPA-PSK Encryption TKIP Password ? This is your Wep key (use upper/lower case and numbers as required) DHCP ON Press green button save settings. Now all this should have your network and connections ok and local ok. Press menu and red button on demand to see if you get the picture menus. If so your good to go. I tried this a couple of times with various security settings on the sky box but the TKIP settings was the only one that worked. If yours fails try the box reset again and input the settings again. After doing this I had to reset all my other devices as they were using WEP not WPA security. WPA is the most secure so even though this is some work it has actually made my home network more secure and harder to crack. So its has added benefit. I hope this makes sense and helps you, on reflection this has cost me ?21 and a lot of headache I wouldn’t have bothered with if I had known. I don’t know were the fault is if it’s the wireless boxes or the sky box settings but sky should explain that if you are not with sky broadband then its not just 4 easy steps - check ? Plug in ? Connect ? Watch ha ha lol.It shouldn't surprise me, but it does when people who are paid to communicate with their customers invent nonsensical excuses and then when a simple cogent argument is put forward as to why the excuse is absurd they completely ignore it. It's the Ostrich approach to customer relations and it doesn't work, it just makes your customers angry.There is a suggestion that tablets and phones which have an HDMI out will not be given access to the Sky Go app because of licencing restrictions.This is nonsensical for two reasons:1: Other broadcasters such as Netflix, the BBC, Channel 4, the NFL, etc. provide content to these devices. Do you really expect us to believe that Sky alone has been singled out as the only broadcaster which has to comply with this bizarre restriction?2: If Sky is not allowed to provide content to HDMI equipped devices, then how can they provide content to PCs? A modern netbook with a similar sized screen to a tablet is likely to have an HDMI out, yet you don't discriminate against those users. Indeed what is the difference between a modern high-powered tablet (e.g. a Transformer Prime) and a cheap netbook? Have you really negotiated a contract which disciminates between two devices which are to all intents and purposes the same, but running different operating systems (both of which you are otherwise willing to support)? The position will seem even more perverse with the release of Windows 8, which runs the same operating system on both Tablets and desktops. What will you do then? Block the device when it is being used as a pure tablet, but enable the application if the user plugs in a keyboard?Based on past experience, I don't really expect a response. If you do respond maintaining the position that you have negotiated a contract which prevents you from allowing content to be displayed on certain devices, then I will know that you are either lieing (why you would do so, I have no idea) or you are asking me to accept that you have the most incompetent negotiators in the british broadcasting industry, who allowed themselves to be held to a much stricter standard than all your competitors and also have absolutely no concept of the current state of tablet/desktop computing.To The Manager,I Want to cancel my sky multi room. I will like to explain why. Some months back I called and applied for the sky+ and this was done as I had free installation. The advisor asked what I will do with the old box I had and I informed her I will like it to be installed in my bed room as free view and the advisor said that was fine. But when the man came to install the sky+ he said he could not install the old box in the bed room as free view as it will take a bit of time and that he will come back and do that later, I said OK. Then he did not turn up so I called the customer service number and the advisor I spoke to said yes this is true and that he will arrange for some one to came and install the free view in the bed room for me and he ordered a new viewing card for me as he said I could not use the box as free view without the card, said OK.Then another man came to the house as arranged to fix this free view and he finished and said very thing is fine. later a got a my bill with ?10 extra so I called again and was informed no the man actually installed a multi room and that I have to pay ?10 extra I said cancel it they said I should write in I was very upset but later I said not to worry it's just ?10 I will keep it. Then later I got a bill with ?33 extra I called again and was informed the multi room is not connected to a phone line and that is why this is happening I told the advisor I am not paying this amount because who ever installed this should have known and also I did not request for multi room I requested for fee view and now this. I told the advisor it that is the case please cancel this multi room and put my old box on free view which I initially requested for. The advisor put me through to the cancellation department and the person I spoke to apologised and said I have the right to cancel this but he promised he will get some to come out and fix the problem and if this could not be fix they will cancel and wright of the ?33 as I am not supposed to pay that money. last week I waited the whole day calling the engineer and he promised they will be with me soon and they never turned up and said it wis due to the weather condition and that some one is going to call me and rearrange the installation. I have not received any call from sky since then till now.Please all I want to say is cancel the multi room and put this back on free view as I wanted because Ihave gone through so much and have lost a lot from phone bills calling sky and also not going to work.As discussed with the advisor please i am not paying the ?33 please I have paid my sky bill please take this off my account.ThanksHaving wanting to try and cancel online and then reading all the comments here, I decided to bite the bullet and go via the telephone. Fearing the worse, I made a cup of coffee, logged onto the internet for some browsing while waiting and dialled Sky.That was at 16:05.I spoke to a really nice guy almost immediately, and with no hastle at all had my subscription cancelled there and then (obviously I was required to give the statutory 31 days notice).After thanking him for not giving me the hard time I was expecting, I was off the phone and finishing my coffee by 16:11 .All I can say is thanks again, and yes as someone previously stated this is how it should be all the time.Maybe the message is getting through that the 'hard sell' puts customers off, but if my experience is anything to go by, I'd have no hesitation re joining Sky sometime in the future knowing I won't have a hard time trying to leave.To, Customer relation Sky subscribers services Ltd. PO Box 43, Livingston, West Lothian, EH54 7DDTo who may concern,Dear Sir/Madam, I want to cancel my sky subscriber because l am leaving this country why l m leaving this country cause l don??t have any job or my visit is over now and couldn??t get more visit to stay here l know that it??s 2 month is left to finish my contract but l have not any other option to continue this sky subscriber contract and l am also leaving this place and home where l was living..I don??t have any money to pay you extra and left to remain month payment because of job and l m not going to use anymore sky, broadband and telephone service so why should l need to pay anything without use it but l know that l singe on contract with 12 month but l am really sorry don??t have any money and l have to go back or got some problem that??s why l am leaving this sky subscriber contract in the mid way.Hope that whoever reading this latter will understand my problem and will help me and will accept my cancellation latter.Hope that will get back good act from sky customer service and will be very thankful & great full to youBest regardsVicky manglani 02/01/2011sandsie80 wrote:What utter nonsense you speak.You dont have to have your multiroom boxes linked to the telephone wires at all .I have 2 extra boxes upstairs and none of them are wired up to the telephone lines and they were both installed by your engineers.You only need your main box linked to the telephone line so you can access your sky account through the sky box.Sorry but that is completly wrong. You do need both your boxes connected to the phone line as every so often Sky will 'dial' into them to make sure that are at the correct address.You can read it yourself here if you want (second question down):"Each Sky box must also be connected to a mains electricity supply and have its own viewing card. If you have taken up the free Sky box and minidish offer, the Interactive Discount contract, Sky multiroom subscription(s), Sky+ and/or Sky+HD, then as part of the installation we must connect your box to a working telephone line."Having wanting to try and cancel online and then reading all the comments here, I decided to bite the bullet and go via the telephone. Fearing the worse, I made a cup of coffee, logged onto the internet for some browsing while waiting and dialled Sky.That was at 16:05.I spoke to a really nice guy almost immediately, and with no hastle at all had my subscription cancelled there and then (obviously I was required to give the statutory 31 days notice).After thanking him for not giving me the hard time I was expecting, I was off the phone and finishing my coffee by 16:11 .All I can say is thanks again, and yes as someone previously stated this is how it should be all the time.Maybe the message is getting through that the 'hard sell' puts customers off, but if my experience is anything to go by, I'd have no hesitation re joining Sky sometime in the future knowing I won't have a hard time trying to leave.Well where do start with a company that started bad and just got worse from then on. We had a sky package (and we were sold the product as a package) installed in may 2010 but didn't receive all the features at the same time, that would be to good a service. So we received phone and BB 2 months later which then ceased to work in Nov 2010, which it took sky 3 months and 2 BT engineers later to fix. Bearing in mind all the complaint calls during the 3 months I had to do using my mobile because we had no phone also have to work from home from time to time but couldn't complete any work without broadband so lost 8 days. So fed up in the end I cancelled my DD on the basis that they weren't providing the service I signed up for. There answer (which is priceless) my contract is only for the TV which is working, the phone and BB are free for 8 months so I must continue to pay or cut off service and send letters also charge extra for payment not being by DD.Finally fault fixed and back online but during my cease of DD I missed a payment which was then another farce many phone calls and two months later everything working and account straight. Now were near to the end of contract I phoned up to cancel but because they didn't install the phone and BB until 2 months after my TV then I have still got to wait until July to cancel meaning extra 2 month payment on TV package. When I said I'll cancel TV now and the other services in July I can't because there a package and you can't have phone and BB on its own. (please refer back to when I had a fault and they weren't a package my contract was for TV only). So I either cut my phone and BB early and pay the extra charge (which I think will be the cheapest option) or keep the TV for the extra 2 months. I have signed up to another provider but haven't cancelled yet as I was hoping I could do it online as I don't think I can face another phone call to them. A 30 minute phone call doing battle with sky drains me more than a 12 hour shift at work and to get rid of them will be a relief.Good afternoon.Just ordered my new Sky package today and very happy with the deal I got.Moving from Virgin media and coming from 3mb upload speed, I am wondering how the online gaming will be on 1.3mb upload speed.My concern is that my wife and I are big gamers and while she is on the xbox, I am on my pc. Will this be enough for stable gameplay.What are the pings like on Sky. It's not something the website says much about but I know that the best people to ask are those that use it.Many thanks for any advice.On sky you will always have a higher ping than o2/be and thats because Sky don't offer whatthey call fastpath, but Sky can set the interleaving"Max delay" at 8ms which will give you a ping of about30-35ms.I know I have a 8ms max delay and this is what I getPinging jolt.co.uk [84.234.17.86] with 32 bytes of dataReply from 84.234.17.86: bytes=32 time=30ms TTL=121You need to call in on 08442 410515 and ask them to put you on a gamer profile with 8ms max delaysome tier1 agents will be able to do this directly others may need to raise your case with the customersolutions team, or you canraise a email request viaTried to upgrade and was told that the service is not available at the moment, called the helpline and they said that the fibre team don't take calls and I just have to wait.So the exchange checker (SamKnows) says my exchange is ready, BT say my exchange is ready and I checked my neighbours phone number who isn't a sky customer.What a surprise, my neighbour can order fibre. It seems that Sky are prioritising new customers, I'm pretty sure they make out they reward loyal customers but not in the case of new products it seems.Very disappointed with Sky.Yesterday i tried to cancel my Sky, was put through to the cancellation team and on hold for ages so left it.Last night at about 11pm i decided to go on the website and cancel, could not find the option in the My Sky but found a phone number to call to apparently cancel, called this at the 13.1p connection/ 5.1p a minue Sky call charge, went through various menus only to be told they were closed. This was over 2 minutes after i had connected the call and cost me money, a call Sky are earning from.YOU SHOULD HAVE THE OPENING TIMES ON YOUR WEBSITE WHERE THE PHONE NUMBER IS, HAVING SPOKEN TO OFFCOM THEY ASSURE ME THIS SHOULD BE ON THERE AS THE CALL IS NOT A NORMAL RATE CALL.Someone please update the website with this info and stop charging people for usless calls.No doubt some helpful soul will come along and tell you that you can download an 'ad blocker' ( if you are using the right set up), but this isn't the point...why should we have to put up with this diminution of service?....and why should we have to do all the work when it isn't working properly ?....regardless of the unwanted adverts.It appears that the only way to get your e-mails without ads is through a 'client' like 'Apple/Mac mail', or I assume, 'Outlook' (I don't know if Microsoft's e-mail client is ad free, or not)The adverts are annoying, but unfortunately inevitable, it's the inferior e-mail service that's the real complaint, and all the foul ups (I'd phrase that differently, but the robot kiddie protector doesn't like it!) that have occurred.It's increasingly looking like our only option is to go elsewhere....with our TV and phone subscriptions as well, to get the best deals....it's Sky's loss, but then again it was Sky's decisions, and their inability or refusal to address the problems, that have caused it.If you do change suppliers, just make sure they aren't using Yahoo!, or have no plans to do so in the future....I'm certainly going to look into it, I don't know if these changes are enough to negate any contractual obligations on our part, as far as early cancellation is concerned, but they certainly should be.Welcome zulfee to the Sky Forum,I can appreciate how frustrating this must be and apologise the agent should have been able to give you more information or at least try to find out for you if they did not know.If you are looking at booking a Box Office Movie to your Sky box then you can either call in at a cost of ?1.00 or book through your Sky box however, you need to have an connected to the box to allow this, it also gives you the benefit of having the full interactive service of your Sky box and as well as viewing the film if you have a Sky+ recordable box you can record the film.You can book a movie on-line through your PC/Dest Top/Laptop if you have Sky Go activated.I hope this has helped and look forward to more of your posts.Welcome zulfee to the Sky Forum,I can appreciate how frustrating this must be and apologise the agent should have been able to give you more information or at least try to find out for you if they did not know.If you are looking at booking a Box Office Movie to your Sky box then you can either call in at a cost of ?1.00 or book through your Sky box however, you need to have an connected to the box to allow this, it also gives you the benefit of having the full interactive service of your Sky box and as well as viewing the film if you have a Sky+ recordable box you can record the film.You can book a movie on-line through your PC/Dest Top/Laptop if you have Sky Go activated.I hope this has helped and look forward to more of your posts.I order a tv/phone/fibre package as we are moving houses next week, after a few days I got the messageWe are sorry there has been a delay with your order. We are working to progress your order however, if you are still seeing this message after five or more days,pleasecall theSky Switch Squadon08442 41 11 65.After a few tries and holds, they told me that the order had been cancelled as there still was an active line in the house but they'll reactivate the order and that I should talk to the Fibre Team. I tried several times to call them but I still haven had luck.Nothing has change on my sky talk order and today I got a letter from the Managing Director, Sales & Marketing sying that they were trying to get me connected as quickly as possible and were very sorry for the hold-up but no mention of why the hold-up or any info about getting me connected.Dear Sir or Madam,I am writing to document my case in hopes that I can get response and resolution.I am a new Sky customer, and I choose Sky because I viewed it as a market leader. I was charged ?30 TV setup and ?10 phone setup on 26 November.Immediately, I was informed that there was an inactive BT line at my new residence (I just moved in), so there is no need for Sky to send an engineer. But I will have to wait until 10 December for activation.On 10 December, no dial tone, and no broadband. I tried to contact customer service on Sunday but was unsuccessful.On Monday (12 December), I called at 9:30 am and was told the line test group was busy, and Sky would call me back at 1:00 pm. At 2:00 pm (not having recieved a call), I called again. All of these calls cost me money, since my Sky phone line is not working. The call center said they tested the line but couldn't find a fault, and I would have to wait 72 hours, though the Sky employee insinutated that it shouldn't take that long. He also promised to call me at 9:30 am on Wednesday with an update.This morning (Wednesday, 14 December) I was sent email and text that my line was active, but no dial tone in house and no broadband. I was also sent a request for payment of my bill.Finally, at 10:30 am this morning (14 Dec.) I was sent a text stating that my fault has been raised to Customer Solutions, and have a reference number, though I cannot check this through mySky.I truly hope that this problem will be resolved, as I have already paid ?10 for phone line setup and several dozen pounds in mobile and mobile internet charges.Also, as a new and potentially long-term Sky customer, I would expect this to be a priority for Sky to ensure that I am satisfied with my new service, and do not become disenchanted and consider other options. Having made the decision to choose Sky as a new customer, I surely hope that they will provide the services promised almost 1 month ago.Thank you for your help and I am happy to reply with updates or any PM.Best,TylerI can see why you'd be frustrated by the situation with the engineers appointment Adam.thomas, that's why I'd like to help So, to clarify, as it stands at the moment the order is still in progress for the installation to take place on 18th July? I apologise for any conflicting information you've received regarding changing the date. It is possible to change the date, however it would be subject to the dates available within the diary system used for the telephone/Broadband engineers. Would you like to change the date? If so, I can have this arranged. The reason an engineer would need to be arranged would be down to the results of the availability checks that are done whilst placing the order. When these checks are being completed, there are several back office systems that are used to determine whether or not an engineer is required. It may be the case that you already have the socket and line, however you may need to have work don at the exchange to activate it. Please come back to me and let me know the requested information and if you require the date to be moved, and I'll get this arranged as I'm keen to see a resolution to this. Thanks,As your Sky services are not yet live, you currently have no billing information.We will send you a letter or email with your billing details when your first service goes live. You will then be able to view your billing information on this page. Payment for your first bill will be taken 14 days after your first service goes live. The day we activate your first service also determines the day of the month when we will take subsequent payments.You can also track the progress of your order online.It says, but thanks for helping the previous poster had me in kittens thinking i would have to pay full price and i done something wrong for some reason, and he didn't know nothing about the BE/O2 deal i had been given, it made me think it was wrong, so thanks and peace Edit: I am guessing the billing WILL start when the phone line + BB starts on the 19th, as i am only paying for the phone line for the year and everything else is free... and i have to admit that is a good deal, hence why i switched early... who wouldnt?I thought I would share my experience with ordering sky fibre optic.1.So I spoke to an agent who told me I can order Fibre optic by calling the sales department as I could not order online.08442 4110252.the sales agent said I could only order online and told me to wait until it was available.3.Ithought I would try and again for good measure and got the same message from the second agent, but she was more useful and put me thought to the Fibre Optics Team.4.they gave me lots of helpful information and told me that my area is set up for fibre optic if I ported my TEL number from BT (the providers of openreach) I would not be able to use the service ... Because I had NEVER been with BT, I went straight Virgin to SKY I continued with the order.5. At the end of the process the order was cancelled as their records showed I had indeed ported my number from BT. I have never held a contract with BT so I'm not sure how this may of happened, but it is what it is and there s nothing I can do ...The issue they say was something to do with "sub ports" which my number was associated with. And until sky and openreach sort this out it could be some while for me without Fibre Optic.If anyone has had this issue with sub ports, or could not order because they moved a number across. Please share, maybe some one smarter than I knows what you can do to fix this issue.ThanksWelcome,Thank you for joining this forum and we hope that we can help you resolve any problems you have experienced. Before you post here, we would really appreciate if you could read the “Read me First” and the “Troubleshooting Guide” posts, and try the advice in those threads. Many problems are resolved by that advice and we will keep it up to date with anything new that we find out.If you’ve read those threads, and you still have a problem, this thread is here for you to post details of the problem you have. In this thread we would like to hear from you if you have problems with the Sky+App that do not relate to connectivity between the Sky+App and the STB. For example, remote record, or technical problems with planner view in the app are fair game here, or really anything else that you come across. We’re looking for things here that appear to be bugs or technical problems… If you have suggestions for improvements or features, there is another thread in the board for you to post on please.To help us to investigate, we’d really like some information from you, so please copy and paste the following and use it to create your post.Issue details: Symptoms: <describe what you see on the app and what the problem is in as much detail as you can>Have you had this problem ever since you first installed the app?: Y/NIf not, when did it start?Do you know any way to work around this problem?How often does the problem happen?When did you last see the problem happen?Sky+App version from the App help page:First 4 digits of the Version Number in the STB System Details Screen:Model Number in the STB System Details Screen:I have been through all the advice in the troubleshooting guide: Y/NAnything else you want to add that you think might be relevant:Many thanks,Sky+App TeamIn view of the changes that have been foisted upon us, and the fact that the replacement service has not been fit for purpose, how do we stand, as far as contractual obligations go, if we want to change providers before the minimum period has passed?Does anyone know?....and when does that contract start, if you've changed your contract for a different service level?Does it start from the original date you became a customer, or from when you re negotiated your contract?Do subscribers have a 'get out' because Sky haven't kept to their part by providing the promised efficient service?.....we should do, but quite frankly, I no longer trust Sky's management to do the decent thing....They've proved to us that they don't really care about our concerns...Otherwise they'd have junked Yahoo! long ago, as they've been asked to by many, many customers.So much for 'Believe in better' (Sky's current slogan to attract new customers)....we don't know what to believe, but we do need to know if our contracts are still binding.We need to be told..........or will Sky keep us in the dark over this as well, in the vain hope that we'll stay because we think we can't afford to break our contracts?I'm not holding my breath on this one....I doubt that an answer will be quickly forthcoming, unless they've got us tied down to our contracts by some kind of devious wording in their contract's small print....... after all, who's actually read and understood all of the legalese and jargon?Its a known prolem with Amstrad boxes - everyone seems to know about it except Sky who continue to ask the same stupid questions over and over again.Amstrad Sky+ HD receiver780-0564F3006If you'd read my other post properly you'd know it has nothing to do with the connectivity. I certainly am not prepared waste time gathering what and when it happens, since it happens nearly all the the time, making HD a waste of time.Mostly we watch recordings. 50% of the time they go out of sync. It has nothing to do with the broadcast, because it can be working perfectly and then go out of sync when you perform some simple operation like rewinding. Any operation can cause it to go wrong, and it happens on any HD recording at random. Sometimes rewinding or backup select again will fix it. Sometimes rebooting will fix it. Sometimes it will fix itself. The fact remains that it's irrelevant what time or channel it is, it can happen at any time, and when it works the same recording can be fine. As I've explained before, its a problem with the Sky HD box itself, not the broadcast, not the connections, and it only happens on HD channels, including live, at random. It is usable less that 50% of the time and getting worse so we now record everything on SD as HD is so so so painful.It happens if I simply connect the TV directly to the Sky box with HDMI and use the TV internal speakers. It also happens when I connect the optical audio output to my surround sound decoder, and the HDMI output to the TV (my usual setup). It also happens over the S-video + L&R audio connections I have to my bedroom. It also happens over my RF distribution system to the other TVs in the house, driven from the RF2 output through a global combiner and RF distribution amp.It has nothing to do do with what channel or what time or how it is connected. I've fiddled about and sometimes got something that hasn't been working to work, and sometimes a recording that worked perfectly yesterday is out of sync today.Does that explain the situation now?There are literally hundred of posts about this problem on numerous other threads so I cannot understand why you selected this thread with only a few entries in it - if you read the others you'll already know that the questions you are asking are irrelevant (other than the make and model of the box - because that's where the problem lies).Please escalate this and get me a receiver that actually works, before I cancel my Sky subscription altogether. I have been a customer for many years, probably 12 or 14 - not sure. This problem has been going on for years, but has got so bad over the past year that its now practically unusable. The other posts on the other threads confirm this - there are posts going back years...HiI have tried setting my my outgoing mail setting as above, but it is not working for me. Can someone please help. I am trying to send mail using my personal (non sky) email address using windows mail. I have just moved to sky broadband. I had no problems before when I was on o2 broadband.In windows mail, I have ticked the box saying "my server requires authentication" under outgoing mail server and I have entered my sky email address and password under settings. I did not tick the box "log on using secure password authentication". Not sure if I am supposed to.Under advanced settings I have ticked the box "this server requires a secure connection" and I have entered port 465.I then went in to sky email account, but I think the layout has changed since the post above. There is no "settings" followed by "accounts". Instead I have clicked on "mail options", and there under "mail accounts" I have been able to change my reply to address to my personal account. However there is no function then to send the verification email. I am not clear what the poster above means by "then send through sky mail then send verification".I am not able to send mails however using windows mail despite doing the above. I just get an error message.Can someone please help. Sky have been most unhelpful. They say if I am using a personal account, they cannot help me!Many thanksHey Northern+Islander, apologies for the delay in replying. Let's see if we can get this sorted for you Can you tell me if you are able to send emails when you log in via sky.com? If you can't, what's happening when you try to send an email? The reason I ask these questions is that if you are having issues sending email from sky.com, you'll have issues with Thunderbird as it's sending from the same server.I appreciate that you've checked your mail settings through Thunderbird so the next logical place to troubleshoot this would be by getting information on wjat happens when you log in at sky.com and try to send.Please come back to me and let me know this information and I'll advise you further I look forwars to hearing from you.Thanks,Hey Northern+Islander, apologies for the delay in replying. Let's see if we can get this sorted for you Can you tell me if you are able to send emails when you log in via sky.com? If you can't, what's happening when you try to send an email? The reason I ask these questions is that if you are having issues sending email from sky.com, you'll have issues with Thunderbird as it's sending from the same server.I appreciate that you've checked your mail settings through Thunderbird so the next logical place to troubleshoot this would be by getting information on wjat happens when you log in at sky.com and try to send.Please come back to me and let me know this information and I'll advise you further I look forwars to hearing from you.Thanks,Hi PEPPER100, Thanks for posting and I'm sorry that this issue is not yet resolved. I notice from your posts on the other thread and that you tried some steps and I can understand why you are frustrated. Can you confirm which device you are using? I can also see that you are receiving an 0x800 error message. I'm aware that some customers may be experiencing problems when trying to send and receive email messages in Outlook, Outlook Express and Windows Live Mail. You may receive an error message that looks like one of the following: 0x800ccc0d, 0x800ccc0f, 0x80042109, 0x8004210, 0x800ccc19, 0x800c0133 The most common causes of these error messages are problems with internet connectivity and account settings in Outlook, Outlook Express or Windows Live. First, please make sure that you are connected to the internet. If this is working fine, please visit our Help & Support article to check your POP settings. If the settings are correct and you're still seeing the same error then please refer to the for more help. I hope that you can now resolve the matter. Please do not hesitate to post on this Forum if you still experience problems, I can then suggest further steps. Thanks and best regards,My internet is close to useless the way it is and only started to be this bad this morning, before this I had been getting bad spikes every 60 seconds or so until I woke up this morning to find my internet taking awhile to load anything. heres some ping tests I did.I have tried wired and wireless, two microfilters all the same speeds and I even tried plugging into the master socket and that was the same aswell, I used to get around 4-5mb down and like .5 up and something like 90 ping with 1-13 jitter when I just got bad spikes. heres some more info below could anyone help me get to the bottom of this?PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANPPPoA16118134850954380200:43:11LAN10M/100M702088390103351500:51:29WLAN11M/54M9550110300261152000:51:22ADSL LinkDownstreamUpstreamConnection Speed4715 kbps796 kbpsLine Attenuation45.0 db24.9 dbNoise Margin6.6 db10.0 dbI currently have tv, broadband and phone with Sky and will be moving home on the 23rd of this month. Called Sky today to arrange a transfer of the services and have the tv being installed two days later. Fantastic."Let me just see when we can sort out your phone line and broadband sir...........um.......er.......11th of January is the earliest"11TH OF JANUARY!!!!! Thats over two months away. That is just ridiculous.Im am really not one of these serial moaners that love to grumble about everything. I have more patience than most but to wait over two months for phone and broadband is just ridiculous. I work from home and 80% of my business comes either through the phone or my website. I NEED these services to survive, to earn money. If I had to wait two month just so I could games online I would be annoyed but could deal with it. But these services are ESSENTIAL for me to make a living.Sky palm me off with an excuse about using BT engineers so thats the earliest date available. GET. MORE. ENGINEERS. After doing some research there are loads of people having or have had this exact same issue with Sky. Its unacceptable. They would be straight on my case if the money is not in my bank to pay for the tv service wont they! Its easy to say "Sorry there is nothing we can do" but that does not help with with the fact my business is dead until I have the services I need to run it.Please advise Sky as I will be looking for another supplier if this cannot be rectified.Hi Luca+dude, Thanks for providing all that information. I've checked our status pages and can confirm that there are no known outages or issues which could be impacting your line at the moment. Good to hear that your landline is still working fine as that rules out some possible causes too. Could you please unplug the microfilter from the master socket (so that nothing is connected) and then remove the faceplate using a srewdriver. This is an Openreach approved test so its completely safe and have a look inside the socket for another connection where you can put the microfilter which you previously unplugged. This other socket is referred to as the master socket and plugging directly into this and testing the connection helps us to rule out any connection problems with the faceplate. There is some more information and some useful pictures about this . Once you've given this a go, can you please monitor your connection and come back to us to see if it has improved? Hope this helps,I'm even more confused now Kato !! I agree with thde ?20.00 but I understood thatprice isfor ordering online (?5.00 saving apparently-a one-off ?5 credit or ?5 per month is unclear?? ). I phoned Sky to ask about the ?16 you mentioned as I haven't seen that quoted anywhere at all !! I waitedand waitedto speak to somebody on the phone (an 08442 number, 5p a minute I think) and it cut me off after exactly 10 minutes !! How frustrating, what have you got to do to speak to these people ??? Is thyere any way to summon the online chat facility ? Any ideas?kato wrote:I just looked at the Sky Shop and it does say ?20.00 unless i'm missing something, also if you order online it's ?16.00,you may want to give them a call and clarify.Regarding cancelling you will normally find you have to give 31 day's notice.My pack started at ?50 and is now ?75 - I don't even have the sports! This company is getting way too greedy and the fact that you can't downgrade is not the only issue with their online service. The help centre in general is pretty ineffective and the official replies on here are nothing short of an insulting joke! Not long left on my contract, soon be cancelling. I'm going cable soon, Sky even charge an additional fee for HD which is a free addition with every single one of their competitors.I wish I had done my research first, type sky into a search engine, and you will struggle to find anything positive about them. For all you people with unresolved complaints, a search for the CEOs email address finally had my previous complaint which had been going on for months, resolved in a day! If I was in any way doubtful of whether Sky were less than favourable, my mind is made up by the fact that online support seems to offer nothing than to filter troubled customers to a premium rate phone line. And there are an awful lot of troubled customers, the forums on their OWN website demonstrates this!Wake up Sky, we have all had money taken from us this year by the actions of institutions we once trusted, and we are all twice as savvy for it now!Really regretting switching to Sky Broadband and would urge other users caution before switching.I'd get over the fact that Sky Broadband seems slower than my previous provider and things are still up in the air with Fibre broaband and their customer support reps gave inconsitent replies if at all when asked but....Just found out on my bank statement that although I switched my phone and broadband services last March from Vodafone, I've still been billed ?55 per month from Vodafone in addition to Sky broadband. I instructed Sky to switch both my phone and broadband but Vodafone said this morning that Sky only instructed phone to be switched. 30mins on the phone to them this morning and no satisifcation and told talk to Sky as they made the error.Now another 20mins on the phone to Sky and they say not their problem and they cant do anything for me.Eitherway I've been billed for 3months extra due to a blunder in paperwork and Sky have been completely unhelpful. While new customers are getting 6 months free I have been more than double charged for the past 3 months and no help from Sky.Really sick of Sky now and cant wait until my contract expires and will do everything possible to get people to go elsewhere and avoid their services.Oh dear - I have spent about 2 hours reading through many threds about pairing cards due to getting a second hand box and the only one that seemed to have a happy ending was a girl who got her boyfriend's old box and one of the members here PM'd her and she confirmed that sorted her out. But than was many reads ago and I can't find that one again.But all other advice doesn't seem to have worked for me with various links to steps to take and I've even tried calling sky on the number their help and support team give which is 08442 411 653 which is constantly engaged. I understand about the whole they want you to buy a new box and it's not due to 'money making', it's due to a new box will ensure there are no problems like this one and many other. Also Sky at the end of the day are a business, who employ many thousands of people and they need to turn a profit to continue to be in business.Sad times - it looks like I'll have to cancel my sky as I can't afford a new new box, or an engineer call out and without sky+ I don't have time to watch TV due to my working hours. On the Plus side I'll be ?30+ up a monthsHi john+durham,Thanks caesarome to the information that you have given to you in relation to pin requirements. :smileyhappy:Here is further information on parental features of the box.With our parental control features, you decide what programmes are viewed in your home.You can set up age rating filters which allow you to protect viewing of selected programmes.You can also restrict access to specific channels completely, or from 8:00pm, and fully remove the adult channels from the TV listings.The Spend Limit function also protects your bills so you can stop your family spending too much on Sky Box Office and online.When you use these features you will need your PIN to access the selected programmes and channels.Functionality Parental control allows you to:Set up viewing restrictions Remove adult listings Restrict programmes by age Control spending limit on Pay Per View and online spendingI know that this is probably more information than that you were looking for, the reason I mentioned this is sometimes the parental controls can be set from our end, please can you let us know if you need more information about any of these features or if you are sill having other problems with your PIN?Thanks,I have recently agreed in principle to migrate early to Sky from O2 for my broadband and landline but the move has not yet happened and I am still in the process of getting the paperwork, router etc through. I have to say I am now having serious second thoughts over Sky's data protection policy and the passing on of my details without permission.At no time did the salesperson persuading me to move over to Sky mention that my mobile phone number would be given to third parties. I am hugely careful who I give my number out to and due to this in the three years of having my current mobile number I have (thankfully) received no junk texts, random sales calls or silent calls. Within a few days of having signed up to Sky I received texts from Royal Mail regarding the delivery of the router. I am sure Sky thinks this is being helpful but at no point have I agreed for my information to be given to any third party organisation. More annoyingly I have started to receive junk texts for the first time ever on this number.Could someone from Sky please confirm whether my mobile phone number will have been sold/passed on already (despite not even being officially a Sky customer yet!!) and whether I can now expect an avalanche of junk texts and phone calls about PPI and the like?? Please could you also ensure that you proactively do something about getting my mobile number removed from whatever databases/organisations it has been passed on to.Sky claims to take our privacy very seriously yet this would be a clear breach of data protection if they have passed on my mobile phone number without consent - even if it is to an organisation as innocuous as Royal Mail. And the sudden arrival of junk texts you have to admit is spookily coincidental timing...Hi, I recently installed the iPhone app 'Sky Sports TV' on my iPad, and paid for the subscription (I have Virgin so Sky Go not an option unfortunately) - at the time I was unaware that the iPad app 'Sky Sports' did basically the same thing, and so I was upscaling the previously stated app unecessarily. Anyway, that's by the by, I did eventually realise my mistake and proceded to install the iPad app for what I hoped would be a more complete experience.However, when I attempted to sign in with the Sky ID I created for the aforementioned app, it continually came up with 'Invalid Username' / 'Invalid Password' combinations; despite resetting and meticulously copying my password in an attempt to avoid this persistent error.After deleting the app and returning to the original, upscaled iPhone app, I had no problems, and logged straight in, watching Sky Sports News immediately without any issues.I am hoping that I am not going to be forced to pay another subscription for a different app which does the exact same thing - I even tried recovering my subscription from my apple ID and it stated that this was not possible in whatever mumbo jumbo it came up with.Very disappointing, and inconvenient. Obviously worst case scenario, I can cancel the rolling subscription on the iPhone app and start another on the iPad, but I assumed I was subscribing to a monthly service with my Sky ID, not the device / app it was initiated on.I do use the service on my iPhone, and I can currently use the service on both simultaneously, so if this is to stop people exploiting its use it is somewhat irrelevant - If it becomes a choice of one or the other then I will simply continue with what I have and make no compromise.Some clarification would be nice, as there is little in the way of an explanantion that I can find anywhere online.Kind regardsPlease can someone from Sky reach-out to me and explain why the following has happened:Yesterday was my activation date and the date on which i was to expect a BT Openreach engineer.The engineer arrive at around 8:30AM, which was fine, but he couldnt find the main BT phoneline feed into my property. He then had me knocking on my neighbours doors before 9AM to ask them where their main feeds were in their properties to give him a clue as to where to look for mine. We found the main feed in my properety and the engineer opened the panel and there was just a mess of wires behind the face-plate. He also followed an existing extension that must be over 10years old around my property and we found a telephone socket box well hidden in a corner of my lounge.Leaving the box open he said that he next needed to go to the green box down the road to change some wiring there before he could finish the job in the house. This is where it got a bit strange:He came back in a hurry, claimed to have completed the job and quickly left. As he was rushing out i asked him if he was done. He said it was all up and running correctly at my end but there was a fault on the line that BT would have rectified in the hour. He even left behind an expensive looking touch-screen laptop on charge which he came back for after about 5-10mins. 'Thats strange...' i thought. Why did he leave in such a rush???I then had a look at the master socket. It was still open and wires were sticking out everywhere. When i purchased my Sky package i paid extra to get a new socket installed and he also didnt do this and left the old extension.It has been over 24 hours now and past my activation date and i have no phoneline or broadband. There is no dial-tone (or any sound for that matter) and when i plug the router into the socket i only get the green power light and the green wireless light; no @ symbol at all - not green, not orange, not flashing - no @ symbol on the router at all.I have emailed Sky several times and heard nothing and cannot call their 0844 numbers from my mobile. I had to get a bus to town yesterday to call them from the Sky sales kiosk in our town centre. Someone agree to call me back - i am still waiting for that. I was expecting a working phoneline and broadband before today and am really disheartened by the service i have recieved. I knew I should have gone with Virgin.Can someone please contact me ASAP regarding this matter - maybe one of the Sky reps on this forum could PM me. I know my activation date was only recently but if this isnt resolved sooni want to be able to end my contract within the 30day cool-off period.I hope to hear from someone soon. I need an active broadband connection to be able to earn a living.Thank you.RWthink iv been patient enough.. since 18th october to be exact, i shouldnt have to wait this long to have my phoneline installed, even if it ever gets done then i still have to wait up to 14 days for my broadband to be active.. ill be lucky if this gets sorted out before christmas..and the thing thats got me angry more than anything else is i have not been kept informed of anything.. its always me that has to call sky( from my mobile i might add) and i have been lied to on numerous occasions, several different reasons for why nothings been done yet and not even been offered anything for the many phonecalls i have made.........FRUSTRATED AND ANGRY.... thats all i can say. i wouldnt recomend sky to any1 thinkin about switchin over!!!!!!This is ridiculous. What on earth are your developers doing with the Sky Go website. I've been trying unsuccesfully, to watch a movie channel for 3 days and cannot get it to work. Each time getting a silverlight error c:4110.I've seen the dozens of forum articles on this on your support site and worked through pretty much every single suggestion, none work. The only luck I had was when I disabled my Windows firewall, it played a Citroen advert for about 10 seconds after that then errored again and I've not been able to recreate this since.I've also had it work with the liev viewer, again it worked once, not worked since.And before anyone says it's my laptop/broadband or whatevere, I'm running from a 35MB BT Infinity connection, no odd bits going on (no proxy, no external firewall other than BT router, no adblockers, tried from IE, Firefox, Chrome). I've also tried previous versions of silverlight, but Sky Go website just forces me to upgrade.Like I said, this has worked before on my laptop, and SKY Go on my IPAD works perfectly, but I don't have my IPAD.If it helps, I'm running Windows 8 Professional, fully patched.At last a solution to a problem that I have had for a few weeks. The box was showing 70% free but would not live pause and kept failing to record. Rebuilding the planner did not helpAfter I saw that there is a tab with deleted files, like a waste basket, I deleted the files in that permanently and this has solvend the problemSurely this should be better documented!Thanks for the helpKnight-Sky wrote:Hope this is of some help to anyone searching "live pause is not available. there is currently insufficient disk space" and ending up here.I struggled with this message for a couple of days because my planner said I still had 56% space left. I tried a planner rebuild, rebooting the box etc.Eventually I realised that the rest of the hard drive was being taken up by the new feature of the box keeping previously deleted files in a folder that doesn't seem to empty itself. I found this by going to planner, pressing the down button and then the left button. By permanently deleting a few recordings with the yellow button, I found the pause and rewnd features would work again and I had fewer 'clashes' of pre-set recordings.------------------------------------------------------------------------------------------------------------------------------------Thanks in advance for any 'Kudos' if this has helped at all!Good Morning tjlocks, A massive welcome along to our community and thanks for taking the time to make your first post. I can't wait for the first test on Saturday and can imagine you are the same! However unfortunately we don't offer a pay per game subscription for Sky Sports and if you upgrade tothen this would have to be for a minimum of 31 days. Our good friends over a NOW TV do offer a Sky Sports day pass, which might be right up your street! You can check this out. I hope you can get something sorted before the game on Saturday. Let me know how it goes. Cheers,We took up Sky+phone+broadband back in July '10.We paid ?18 on setting up the service, and the first bill was another ?18 like they said. Fair enough.Next month the bill was ?80+. After phoning to ask why, we were told that we had to pay a month in advance. We had actually paid a month and a half in advance for some reason, but just accepted it. Fair enough.We moved house in December (everything got cut off at the old house on 9th), and it took Sky until 24th February to get it all in at the new house.Now they're asking us to pay a month in advance again, and insisting that they've credited us for the advanced payment back in August. I've got the bills here in front of me, and they most certainly HAVEN'T. All we were credited was about ?11 for to cover 10th Dec until the beginning of Janurary.How do I argue this? They wont listen, and have cut us off 3 times now. I don't see why we should be paying for something we already paid for.CheersHello Tonyedb, Neither UK VAT or Jersey GST are presently applicable to any Sky subscription services in the Channel islands and any and all Sky subscriptions does not include a seperate VAT charge. In light of this we are not obliged to offer a discount in respect to this however, as a gesture of goodwill Sky currently offer a discount (taking account of the current UK VAT rate) on Sky TV, Sky HD and Sky Multiroom subscription fees to our Customers in the Channel islands. As this discount is applied as a gesture of goodwill and has not previously been requested the discount will not be applied retrospectively to previous bills. If you are a resident of the Channel islands and have not to date requested the aforementioned discount applied to your bill please do contact us by clickingto enable us to address this for you. Kind RegardsAny chance that I could get a private message too?! I am still waiting for answers. I posted a warning about checking statements on a very busy Jersey forum page on Facebook, and here is one of the replies, copied and pasted:"I had given up on my refund. I had paid for about 18 months and was told it would not be backdated. Now 2 years later a colleague has managed to get one. I went on the online chat and was advised they now have a team dealing with these refunds and I would get it in my next statement. Fingers crossed. I asked them to make their staff aware as the first person told me to print all my statements and write to customer services"Can you tell me what you have to say about that please, why are some people getting refunds and others not???Hi All,Where does the VAT go is a very popular question asked by consumers these days and not just with Sky.Value Added Tax is a tax that's charged on most goods and services that VAT-registered businesses provide in the UK. It's also charged on goods and some services that are imported from countries outside the European Union (EU), and brought into the UK from other EU countries.VAT is charged when a VAT-registered business sells to either another business or to a non-business customer. When VAT-registered businesses buy goods or services they can generally reclaim the VAT they've paid. There are three rates of VAT, depending on the goods or services the business provides. The rates are:There are also some goods and services that are:The VAT that is included in your bill is paid to HRMC.Here are some key notes that may help our Channel island customers:I hope this has helped and offers some clarity on the topic.If you have any further queries relating to this issue please use this to Contact Us directly.Hello Tonyedb, Neither UK VAT or Jersey GST are presently applicable to any Sky subscription services in the Channel islands and any and all Sky subscriptions does not include a seperate VAT charge. In light of this we are not obliged to offer a discount in respect to this however, as a gesture of goodwill Sky currently offer a discount (taking account of the current UK VAT rate) on Sky TV, Sky HD and Sky Multiroom subscription fees to our Customers in the Channel islands. As this discount is applied as a gesture of goodwill and has not previously been requested the discount will not be applied retrospectively to previous bills. If you are a resident of the Channel islands and have not to date requested the aforementioned discount applied to your bill please do contact us by clickingto enable us to address this for you. Kind RegardsHi Nikprob & digger28,Thanks for posting details of your network, we are very keen to work with you directly to investigate the cause in detail. We will send you a PM to request contact details so we can pick this up with you directly and work out the solution!We’d like to look into the problem in a very forensic way, checking one thing at a time and gathering as much information as we possibly can to help us get to the root cause, so if you are willing we’d like to work with you on this ? and we’ll look forward to getting a reply to our PM. Many thanks,Sky+ App teamHi JMonster, Thanks for the MAC address, we will get that checked out and get back to you as soon as we can.Ratso, assuming your STB is a DRX890/DRX895, could you please check the software version under the STB system details tab and update it if it is not the latest version as described in post 3 of the troubleshooting guide? We know of problems with older software and intermittent connectivity to BT Home Hub, so if you make sure you have the latest version to start with this may well help. (The manual download can sometimes take a few attempts to pick up the new code, so please persist if your system details show an older version.Thanks,Sky+App TeamHi all For around a month I have had a permanent conectivity issue where the Sky+ app will not connect to my Sky HD box.IT used to work fine and would connect always within a few seconds.Please see below for my details....Issue details:Symptoms: On the Sky+ app it just does not find any Sky box to connect to.Have you had this problem ever since you first installed the app?: No. Only for last few weeks.If not, when did it start? A few weeks ago.Do you know any way to work around this problem? No, it will not connect.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4f31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB: See below...Apple iPhone 5 -> Virgin superhubrouter -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? Nothing added recently.Anything else you want to add that you think might be relevant:Virgin router rebooted numerous times; Sky connector rebooted a few times; Sky HD box rebooted also. Sky+ app upgraded to latest version; iPhone rebooted anyway to test this. Still not working.Thanks for any advice you can give me.Regards,Richard.Symptoms: I can see from many of the threads that I am experiencing the same problems with the Sky+ App and Sky+HD where the tablet (mine being Google Nexus 10) can not find the Sky box, I have tried anything listed here, rebuild, resetting the router connections etc etc nothing seems to work. Take it to my fathers and turn on search for HD box and within a second finds and connects, the only difference is that my father is with BT for his WiFi, and I am with see the light fibre optic.Have you had this problem ever since you first installed the app?: YDo you know any way to work around this problem? NSky+App version from the App help page: 3.0.2First 4 digits of the Version Number in the STB System Details Screen: 4f3102Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the “chain” between the mobile device and the STB: Optical network terminal - ZyXEL wireless router - Sky+Connector - STB.Have you added any of these devices recently, and did the problems start then? NAnything else you want to add that you think might be relevant:NHi, see details below for my problemIssue details:Symptoms: Sky+ app no longer connects to my Sky+ HD 1TB box since the recent app update released on 8th May. The same issue occurs on my iPad 3 and iPhone 5 where the following message is returned every time I search for my Sky box: "Cannot find a compatible Sky+HD box on this network". I have the latest software on Sky box and ios devicesHave you had this problem ever since you first installed the app?: NIf not, when did it start? After recently released app update on 8th MayDo you know any way to work around this problem? No - I work in IT and have tried numerous troubleshooting techniques including many suggested on the forums. All failed.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4F31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB:Apple iPad 3 -> SkyHub router -> Sky+Connector -> STBAndApple iPhone 5 -> SkyHub router -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? NoAnything else you want to add that you think might be relevant: Sky on demand works on sky box. The issue started on both devices after the recent app update on released 8th May. I have restarted both devices, removed app and reinstalled it. Sky connector is working as on demand downloads without issue. NB. I have also followed the troubleshooting guide and have tested other apps on both devices for possible connectivity issues without result.Please fix ASAP as I use this feature on my mobile devices regularly. ThanksHi Nikprob & digger28,Thanks for posting details of your network, we are very keen to work with you directly to investigate the cause in detail. We will send you a PM to request contact details so we can pick this up with you directly and work out the solution!We’d like to look into the problem in a very forensic way, checking one thing at a time and gathering as much information as we possibly can to help us get to the root cause, so if you are willing we’d like to work with you on this ? and we’ll look forward to getting a reply to our PM. Many thanks,Sky+ App teammicrocat,I concur with everything in your post and at the end of the day it's very sad how this forum operate's as opposed to how it could be, but as you said when you only pay lip service to something it ends up becoming a big big joke enter Sky Help Forum Sky Go Section. What get's me is how rude and mannerless the sky bod's on here are and how they can justifiy to themselve's the continuing ignoring of loyal customers question's and PM's, I bet if you asked what the date is they will come back with "Sorry we have no information about this" It's also true you can't make a comment on the poor state of this forum as the sky bod's have full and final power's to do what they want. The best bit is that Sky believes this forum is operating great and how it should be, now I may end up being told that I've broken House Rule 3 Make unfounded or unproved allegations against a person, organisation or group, bywhat I've just said so bring it on, But the truth of the matter is that I rang Sky to cancel all things Sky and was asked as to the reason I was cancelling and so I told them about this forum and all that goes on, Was asked if they could get back to me so they could check on things before I cancelled, 10mins later I had the call back and was told that the executive team has recieved a few emails on this matter and so they checked them out and found that everything on here is sweetness and light, there you go then says it all I told them, I said I think they have had more than a few emails but was told nope not true, ok fair enought I said the people who told me this must be telling fibs then, yes it looks that way they said, No that's odd as I know I've sent 3 emails,my son 6 emails and other customers have sent emails also I told, ............. um(they didn't know what to say to that), I'm not going in to as to why I was not able to cancel my Sky according to them (Sky Phone Sky Fibre et al), not got any of that am with BT lol.So all in all what chance have customers got when the people at the top think all is well. NO CHANCE.Hi, just wondering what I can be done to get back online. I am posting this through a 3G connection.Router has displayed "unable to detect a broadband connection" (on Safari browser and the browser on my son's Blackberry) since early this morning, also I have dial tone on my landline phone but the number is "out of service" when dialled.I have restarted and hard reset the router, checked my wiring, tried a different micro filter, etc., all to no avail. It appears service is completely unavailable. I am not aware of any issues at my local exchange, at least as far as other providers are concerned.Help please?Thanks for taking the time to post and welcome Dubious+Atom We are currently upgrading our systems so we can help customers even more quickly in the future. We are sorry we have not been able to help you on the phone today but I would be happy to help resolve your issues here on this forum. I do apologise you’re having issues with your telephone can I ask you to , this will let you know if there is any known issues within your area. If there is no known issues showing can I ask you to follow the within our help article. Let me know how you get on. ThanksHaving read all the problems with deciding to go with Sky for Talk & Broadband package has made me realise why i have had to send e-mail customer service query relating to the same 3 times and still have had NO reply ?Virgin Media is now available in my area and have promised that the whole TV / Phone / Broadband would be installed in a maximum of 7-10 days.Having been with Sky for 15+ years i would have liked to keep my association with you and was querying what you could do for me, BUT as i've stated above above, NO-ONE seems to want to respond, which has virtually made my mind up. Not very good customer service when it looks as though loyal customers are being ignored !!my landline hasnt been working for perhaps now over a week, i didnt notice till monday when my sons ambulance didnt turn up.i have tired since monday to talk to sky both online and with my mobilei have checked all the boxes but today takes the biscuiti was told to take the wall box off - i am a keen diyer and have many sets of screwdrivers but not one that would open up this box - its more at electricians screwdriver.i was then told unless i went to the shops today and bought a screw driver they would then have to charge me over ?100 to have someone come outgiven the fact i am a full time carer 24 hrs a day and i have severe bad health, i do not drive, i am on call for my 5 yr old who has severe health system and i have to be home when they return him by ambulence from school. i cannot use public transport as traveling on it i nearly died in 2009 and still have health issues traveling, plus i have mono vision from saving a neighbours life - top it all cos of that i am at risk of abuse from the thugs family and he is released next week - i am supposed to phone the police - with no phone (live under massive tree so mobiles often dont work).I cannot justify that cos i have no screwdriver because i am not an electrician and cannot take the box off that i have to pay over ?100 - i have bought new phones - 3 in fact - the phone rings you pick it up - you can still hear it in the distance put it back down and its still ringing.I live in dire circumstances health wise both for myself and my son, my 12 yr old has mental health due to her gran dying on her dads side 2 yrs, this week she started self harming. I need to be able to call an ambulance, i need to be able to call the police due to the thugs families abuse as i wait by the road for my son's smbulance from school which is increasing daily, and once their mental son gets out no tag or ban from the area - thats how my neighbour nearly got killed and only me would open my door so the neighbour could get to safety - I got injured protecting my house and children from the thug and then he came back infront of 50+ people armed and opened up my eye and face - i fear this each day and no matter of tablet or counselling can ease this.is anyone in nottingham who can help me against this hitler company of sky that hates disabled familiesThere is one firm who will contact you in order to supply this kind of product. There are a couple of others who will call who are just trying to sell something that isn't authorised.If you could visit the 'My Sky' section of the Sky website you can check your marketing preferences. Amongst the settings is the option to specify that you do not want Sky to call you with these types of calls.If you hover over the "My Sky" link, it is listed under the 'Profile and Settings' group of options.There are also a range of firms in the past who have cold called people in order to get their viewing card number. How do they know who has Sky? They don't, but there is a good chance that the people they call will happen to have Sky.Hi meatheadbully,I'm sorry to hear you have been experiencing issues with your phone line for so long.If a fault has been logged you can find out the status of this by checking thesection of your MySky account.??Are you able to clarify what the issues are you have been experiencing with your phone line are? Also have you tried any to resolve these issues?You mneiton you have been told numerous times that you will be back up and running within 24 hours? Was this time scale given to you by my colleagues on the phone?Let us knowWhen the Openreach engineer came to your home, the master socket should have been upgraded to fit a filtered vDSL faceplate. Do you know if that was done? You don't need to use the old micro-filters that you used to have to use with ADSL when you've got fibre.But if you've got no voice service, it sounds like your problem is probably unrelated to filters & the cause is perhaps something more like:- incorrect wiring within the home such that data service works but voice service doesn't?- the voice service has been disconnected from your old provider & not yet connected to Sky at the exchange?- something incorrectly done affecting the voice service somewhere between home & exchange?Probably going to need another visit from Openreach, unless Sky can trace what's wrong from their end.Might be worth a call to Sky to get the issue looked at more urgently.I moved into a new build property on 24/05/13 and gave sky ample notice. The tv side of things went smoothly but the phone and broadband installation is a complete shambles. I wa initially supplied a date for open reach to visit which was later cancelled. They then arrived unannounced and nstalled the lines internally and externally so I thought every thing was fine. However, since installation I have had no dial tone or bb connection. I have spoken with sky on numerous occasions who keep telling me they need an engineer to visit, when I say they have they all seem confused and justice and say q there must b a problem. I have now been supplied with a further vist date of 5/07/13 but still get emails and letters referring to the original vist.am just totally confused. I emailed a complaint hoping that someone in authority would give me some answers but alas I havent received anything. Anyone else had problems with new build installationsAfter much toing and frowing last week on this forum I am now even further back than I was. I am not going to go through the whole story again to say that after having problems with getting a phone line connected over a month now I receive a letter to say o have cancelled my order...<REMOVED>I then had a live chat as suggested through a private email only to by someone called mohan that I should ring customer service....arrgh...oh and by the way you have cancelled your order. How difficult can it be for sky to contact open reach to ask if the phone line been connected. If not send an engineer. By the way they are in and I hav a tel no. So I ask where is the break in communication. If I get no answers this time I intend to cancel my direct debit as I believe that you are not fulfilling that contract we have. I have no phone no bb, cannot use sky go+, or any on demand services.I'm sure it's annoying not being able to dial out or receive calls Wayne, that's why I'd like to help The 2 tone dial tone on the line generally indicates that you have a message in your voicemail box. It may sound daft, but have you tried dialing 1571 to see if you have any messages? One thing to ensure is that the microfilter isn't causing the issue. The best way to check this would be to replace this with another one and check the line to see if it helps. Finally, ensure that you're connected to the master socket within the property as this is the main socket that you should receive the service on. If you're in that one, try connecting the phone directly to the socket with no microfilter to see if the issue persists. Please come back to me and let me know the requested information and I'll try and assist further. Thanks,Thats goodnews then, looking at the stats your posted your speed is now capped lower than it needs to beas your downstream noise margin is over the 7db target, this means there is speed in reserve.What tends to happen is if there is a fault or was a past fault with the phone line the system will lower the speedin order to keep the conection stable, if you have now fixed that issue you will need to get sky to reconfigure your line for you to get the best speeds.Again you will need to call them if you want this done now or wait for the message as Barry posted, the same number I posted will get you to the right people if you want to get this done today.I have tried doing the home move online and it will not complete, one page says 'Update your Card' and the other page says that 'uNABLE TO cOMPLETE YOUR MOVE ONLINE.Also theere is a mesage coming up on tv screen saying to go to skyviewinghelp.com, when I did that, the above mentioned came up at the end of the information imput.Finally them 0818 numbers are NOT freephone and are a total rip off calling same via mobile phone, at least 30cent a minute. There is a normal geographical phone number for every number attributed to 1890 / 0818 etc numbers.I am paying 48.00 a month for the service and I will not be calling premium numbers to sort out issues as am paying enough as it is. It's the waiting time that one is waiting to speak to someone that rachets up the call cost, so for that reason, I will not under any circumstances be calling your 0818 numbers.Be upfront and tell your customers what ordinary phone number in the Republic of Ireland is for Sky.Failure to do same will result in me cancelling the service as it's a joke on having to be calling premium numbers to contact Sky.Good Afternoon nevermindme,Thank you for your first post to the Sky ForumSorry you are unable to find the phone number, At the top of this page you will see a contact us tab with a telephone handle beside it.Please click this tab then click on the 'What is your query about' tab then choose a topic from the useful related articles or click on the'Thank's I'd rather contact Sky directly' Tab.When you click the linkyou will find the Live Chat link, the email contact address and also the telephone number to contact us. I hope this helps Kind RegardsI have just moved into a new place. The previous tenants were using BT, and left behind their BT home hub/phone etc. So I assume they were using BT for phone/internet successfully before we moved in.We have now ordered sky broadband, and received all of the accessories today. We dont get connected until Friday, but I thought id get everything set up tonight. We have endless amounts of different types of sockets in the place, but we dont seem to have one that fits the white cord for the phone line. We have about 12 ethernet sockets - they are all double sockets, but all the same size. I cannot find a "master socket" anywhere. Therefore, I assume I need to get a master socket installed. However, I just cant understand how the previous tenants didnt need one? And being a house clearly built by tech-savvy people, I feel like they must have had a way around it.Could anyone please help me as to whether there is another way to connect the phone line? Can I just go direct from the phone line to the socket that fits the small ethernet cord?Hope you can help me, as I now have to wait two weeks for an engineer to come out!!ThanksTimJust the one socket in the home?. if there are others have you tried them alland if you have a socket with a test socket like shown try your phone in there.Sky shouldn't charge you but you will need to call them to report the issue, thereason a openreach engineerdidn't visit to activate your line will be because there recordswill have shown there was a phone line running in the home already, otherwise they wouldof visited you anyway to install a new line as standard.So it shouldn't be a big deal for them to come out and correct the problem if needed.I have 2 Pc's,one has Windows Vista the other Windows 8.The picture below is of my network on windows 8 and shows a phone which isn't mine.The phone does not appear on my network on Windows Vista.It doesn't appear to be on network 2 and all the Wi Fi security measures are active.I've changed the password for the Sky Hub and also changed the Wi Fi password.Q In the same way WiFi can see all visible network names in range could the phone just be visible because it's near,or is it using my internet?Thanksreposting from another (less appropriate) thread in the hope I'll get a response!Re: New Quidco cashback offer for existing customer upgrade to Sky Fibre[Edited]?10-07-201309:30 PM- edited?10-07-201309:44 PMwell, I eventually rang Sky after I'd ordered Talktalk fibre and decided to cancel Sky TV.They offered me a what I thought was good deal to stay - ?46 a month for 6 months then ?56 which would include TV entertainment extra plus plus 40Mb fibre and anytime calls plus free line rental, free installation and router. Looking at some of the other offers people say they've got on here, it's not even that good an offer.So I called Talktalk and cancelled my order with them and called Sky back. The second person I spoke to said they could still do the deal but couldn't process it as the request by Talktalk to takeover my line was still present. Fair enough. I called back the next day, again I could have the same offer, but there was some other problem with the system so they couldn't proceed. Somebody called back the next day asking me to call, which I did. Again, they couldn't proceed any further but they would update me. I was called yesterday afternoon a message was left saying they'd call again at night, but nobody did.Anyway, I called again tonight and was told I could no longer had the offer (that 4 other people had said was ok) and that it wasn't possible to get in touch with one of the previous agents to ask them to call me. I ended up asking the agent to leave a note for someone to call me, but the only way they could see the note was if they looked into the account to chase it up. I find it pretty hard to believe that Sky can't email their colleagues.So pretty annoyed, I'm going to give them tomorrow to call back and then if not just cancel. Anybody got any advice?Hi PaulEK and Lenka+Jankova, There have been some outages in certain areas that could be affecting your phone and broadband so to be able to help you further can you let me know what your exchange code is so I can do an internal search especially if there are no problems showing on the . You just need to click the following and insert your postcode and it will then generate your exchange code. I hope you can get your friends postcode to check this for them PaulEK and I hope they appreciate you. :-)Hi, I seem to be having problems with my Sky +HD box, as it keeps showing a mixture of bands of pixelation across the screen, or random blocks.This occurs on all the channels, but is most prevalent on the HD channels (I don't have the HD package though, this is using the BBC, ITV, C4 and Five HD channels). However it also happens on the Sky channels. Also, this occurs on all recordings I currently have, irregardless of when they were recorded. Rewinding the recording and playing a section where the pixelation happens does NOT reproduce the problem, so it is not anything wrong with the recording.This started happening roughly a few days ago, I initially wondered if it was a signal problem so did not worry about it (the start of the issues co-incided with the recent bad weather, though where I live did not really suffer). However the problem has not gone away, and I feel if anything it has gotten worse. There is no effect on the sound however, this is fine.I can also confirm that this is not the TV, I have tried this on other equipment playing both normal and HD content, no problems. I have also tested the HDMI cable, and this is also working fine with other equipment.Right, the system details:Box: Amstrad DRX890Model Number: R005.053.70.05PVersion Number: 4f31a2Serial Number: [REMOVED]Having checked the Signal Section, both connection 1&2 show Strength very nearly full, and quality also very nearly full.Any help would be very gratefully appreciated, as I recently signed up for a further 12 months of contract, having had good service for the last couple of years! As an aside, I did recently move house in April, and had the Sky moved at the same time, with a new dish fitted at that time.Ohh, and just noticed something else, if I go into the planner, where I have the small preview screen at the top right, the pixelation shows in the preview pane, but not across anywhere else!Any, hope somebody can help,Cheers,PhilMorning barbs+6490,Great to meet you now let's get you some assistance with this.You can change the security setting's of your router which will mean they are unable to access the router unless you give them the new details. You can do this by entering 192.168.0.1 in to the address bar of your internet browser and pressing enter, when promted to do so enter the username - adim and then password - sky, once you have done this then you can change the router security details for wireless and this will prevent anyone you have not authorised from accessing the routers wireless connection. I hope this helps and if you have further questions give me a shout and I can assist you further with this. Thanks,Hello MarkI'm still a novice with networking and the only way to find out is asking questions.Our master socket is in one room and the computer xbox and sky box in another, I had a extension phone cable connected to our master socket, this extension was connected to 2 other extensions to reach the lenght needed to connect to the home hub in the seperate room.So via a myriad of adapters and cables, I managed to connect the home hub with the computer, his xbox and a phone extension to his sky box so it would receive a ping back to let sky know it was still active.After a wee bit homework, I fitted an BT accelarator,placed the home hub right next to the master socket, connected 2 cat 6 Ethernet cables to the home hub and"ran" them via to the seperate room and connected themdirectly to the computer and xbox box and in the meantime I've had no problems re connection and i can see the difference with downloads.But i'm wandering if i still need the phone cable to receive a ping back. I don't trust wireless at the moment, it's still unreliable.I canuse a double ethernet cable to connect sky box and xbox to one cableso our son can use "on demand" and play his xbox but it's this ping back i'm concerned about.Hi LainysI have reomved the face plate and connected directly to the test socket as requested.See below for connection statsRouter StatisticsSystem Up Time: 25:14:02 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WANMER546975170050:04:46 LANUp7434623991370403049825:14:02 WLANUp3778422611680852925:13:39 Broadband Link Downstream Upstream Connection Speed5023 kbps606 kbps Line Attenuation52.5 dB31.4 dB Noise Margin2.9 dB15.9 dBI have been looking at the router info and it seems that the firmware has been updated reciently. Not sure if this could be causing an issue.i have also carried out a tracert to Microsoft Windows [Version 6.0.6002]Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\Steve>tracert Tracing route to [212.58.246.91]over a maximum of 30 hops:1 1667 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]2 54 ms 53 ms 54 ms bm0.sttwyfd-dhcp.isp.sky.com [2.217.115.126]3 * * * Request timed out.4 65 ms 62 ms 63 ms 02780940.bb.sky.com [2.120.9.64]5 65 ms 62 ms 63 ms ip-84-38-37-199.easynet.co.uk [84.38.37.199]6 59 ms 59 ms 58 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]7 * * * Request timed out.8 60 ms 61 ms 60 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]9 61 ms 62 ms 61 ms 132.185.255.16510 60 ms 60 ms 60 ms [212.58.246.91]Trace complete.C:\Users\Steve>Kind RegardsSteveHi all,I'm having EXACTLY the same problem i.e. Connection was fine, but over the last month it has slowly degraded.When I was first moved to the Gamer Profile I wasreceivingpings of35-40 on UK servers and ~50 on mainlandEuropeanservers.I've noticed that my ping has slowly risen over the last month and I now ping ~60-80 to UK servers and 90+ to EU servers.Here is my trace route:1 <1 ms <1 ms <1 ms 192.168.0.12 47 ms 44 ms 43 ms cr0.lcasb.uk.easynet.net [195.189.159.139]3 * * * Request timed out.4 48 ms 48 ms 50 ms ip-89-200-131-105.ov.easynet.net [89.200.131.105]5 51 ms 51 ms 52 ms 89.200.131.1736 47 ms 48 ms 47 ms 212.58.238.1897 46 ms 47 ms 47 ms 212.58.238.1298 47 ms 47 ms 46 ms bbc.co.uk [212.58.241.131]Here are my Line Stats:Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA4992678907031366989400:22:530000000:00:00864045649006846913877900:02:31 ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4096 kbps796 kbps34.0db18.7db21.3db13.0dbThanks for any help you can give usDavidP.S. I will post my own thread if neededFinally switched over from Virgin Media (58% packet loss and huge ping) today, and for the first hour or so (roughly 5pm to 6pm) the connection was fantastic. However, as I started using the connection more, problems started occuring.Big problems.First up we noticed that videos would take longer than usual to load, then gaming became awkward and laggy, then even web pages started to take longer times to load. Eventually it hit the point where small pictures were taking more than 5 seconds to load up and I decided to check the speed and ping.Honestly, I didn't expect the up/download speeds to be great, as I don't plan on needing to download anything big in a hurry, but what we were getting was lower than expected.Then I ran the ping test and got some ridiculous figures. I'm pretty sure I saw someone complaining about 50ms earlier...get in line mate. So I'm basically getting the same problems as with VM, but with less packet loss (+), but for much more time (was only really between 8-10pm with VM). What I really want to know is whether this is a problem at my end or your end, as having huge problems with two major providers seems like a bit much to be a coincidence.Dumping some readings here if they will be any help:-(pinging bbc.co.uk)PING 212.58.251.195 (212.58.251.195): 56 data bytes64 bytes from 212.58.251.195: seq=0 ttl=120 time=897.916 ms64 bytes from 212.58.251.195: seq=1 ttl=120 time=866.738 ms64 bytes from 212.58.251.195: seq=2 ttl=120 time=791.899 ms64 bytes from 212.58.251.195: seq=3 ttl=120 time=1000.642 ms--- 212.58.251.195 ping statistics ---4 packets transmitted, 4 packets received, 0% packet lossround-trip min/avg/max = 791.899/889.298/1000.642 msPort Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up TimeWANLANWLANPPPoA134259516905510117785339605:09:47Down0000000:00:00Up18062041448776126779764329305:10:59Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4095 kbps606 kbps18.0 dB8.6 dB29.6 dB22.22 dBI will try to do anything to help you help me...Alright, so I've started to notice the problem at the start of this year, in January, but after a month it was alright and it didn't bother, now after some time, in the recent week I've noticed this stuff started happening again.What's happening is the ping starts spiking at very high, from 100 to 1000 ping and the game is unplayable. I've been playing Dota 2 recently, also some Path of Exile, both games show the same problem of spiking ping and some packet loss. This problem also occurs with loading internet pages, using Skype and whatever else I might be using. Yesterday at around 00:30 the internet connection dropped for a half an hour for no reason.I've tried changing channels on the router settings, and rebooting my router countless times, checking if the cables were intact and so on, nothing helped.Here are the pinging for bbc.co.uk:Pinging bbc.co.uk [212.58.253.67] with 32 bytes of dataReply from 212.58.253.67: bytes=32 time=27ms TTL=121Reply from 212.58.253.67: bytes=32 time=29ms TTL=121Reply from 212.58.253.67: bytes=32 time=31ms TTL=121Reply from 212.58.253.67: bytes=32 time=29ms TTL=121Ping statistics for 212.58.253.67: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 27ms, Maximum = 31ms, Average = 29msping bbc.co.ukPinging bbc.co.uk [212.58.253.67] with 32 bytes of dataReply from 212.58.253.67: bytes=32 time=28ms TTL=121Reply from 212.58.253.67: bytes=32 time=28ms TTL=121Reply from 212.58.253.67: bytes=32 time=70ms TTL=121Reply from 212.58.253.67: bytes=32 time=951ms TTL=121Ping statistics for 212.58.253.67: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 951ms, Average = 269ms As you can see, these are two different pings with about made in about 20 second interval. One shows perfectly normal ping, another one shows that the maximum was at 951ms, which is what happening in my games and Skype.At first I thought it was because of my housemates as we are 4 living in one house, but I've done some testing on this ground and when I started getting these spiking pings, I've changed the router's password and disconnected everyone from the router (it was around 3 am in the morning) and the problem was still there, absolutely nothing changed so I've rolled out that idea. Also this doesn't seem to be affected by the peak times, as I get this problem any time of the day.Here's some more stats. If need anything else to help, just ask.Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4960kbps796kbps54.0dB33.6dB6.0dB11.3dBAfternoon,I have asked Sky support to change me to a Gamer Profile but they have come back with the following response?Now I dont know how this is off help? any ideas?Paul?Thanks for your email and sorry to hear about the problems you are having.Sorry but the network you are on means we cannot change you to a gamer profileBelow are steps you can follow to show you exactly what speed your router is getting at any given time:Open a webpage, delete the contents in the address bar, type in 192.168.0.1 and press enter, this will either take you to a broadband summary page or request a Username and Password. If it takes you to the broadband summary page then you need to click on Maintenance along the top this will now request the Username and Password (which needs to be entered in lower case) Username -admin and Password -sky.This will take you to the Broadband setup page, listed on the screen infront of you will be ADSL Port, LAN Port, Modem sections. In the Modem section you will see the Downstream connection and Upload connection speed, this is the speed your router is getting at that time.We do not recommend using online testing sites to see what speed your router is getting as they are quite often incorrect.I hope this information has been helpful, If you have any further questions or queries please do not hesitate to get intouch with us again or call us on 08442 410 515 and speak with someone within our Technical Support Team.Kind regardsHi there,Again I have had difficulties accessing your website to book preview tickets.I actually got through to the confirmation page but was unable to click on submit to confirm my tickets - after waiting 30 minutes for the page to upload your system crashed and I have not had my tickets confirmed.You have now put on amessage on your website that all tix have gone and that there may be a furrher opportunity to book more tix. What happened to my booking?Please can you look into this.Thank youThe BerridgesHi,our sky box has been stuttering, sticking on a blue screen and / or crashing whenever we try and playback recorded programmes. It doesn't matter when they are recorded or off what channel any of the programmes can glitch when playing back. They don't always glitch in the same place and can (very occasionally) playback without problem. We started having this problem last month (May). Our box was only 6 months old and therefor still under warranty. We tried rebuilding the planner, resetting the box, everything that has been suggested on previous posts. Nothing, in fact the planner rebuilds made the problem worse! Booked an engineer through Sky...The engineer came and swapped the box and the dish last Wednesday and Sky worked great till yesterday (a total of 4 full days!) . Now we are back to stuttering pictures, blue screens and crashing box!! Arrgghhh! I can't see how this can be an equipment fault. Is there a software issue with the new update? If there is a problem, is there any way to roll back to a previous version?hi i have just registered with sky today .I phoned my current provider virgin to cancel my package,And they infromed me sky broadband was terriable and not to go with them for gaming online? but currently with virgin i have a cable going through a wall to connect my ps3 as the wireless box is so bad .has anyone got experiance with gaming online mainly black ops ectas i am leaving virgin as there internet was so bad .but now there geting someone out tommorow to fix it .even though they hadnt got anyone out the last 5 times i had phoned them .but now i am leaving them there doing it.i no i have a month calling of period with sky .but if the internet is rubbish will have to change package ect thank you for your helpOk - here's an update for ye. I waited a total for 4 days for a call back from "Owen in Home Move" section. As he hasn't called me, I deceided to call the "Home Move" team again. This time I got through to Aiden (Hoooray someone who knows what they are doing). Aiden was VERY helpful, and has so far reconnected my phone line. We are only waiting now for the Broadband to be enabled on the local exchange for my address. Aiden was able to see that I had been given the run around. Fair play to Aiden, he has gone above and beyond to try to help me, and I really appreciate it.Well Done Aiden from the "Home Move" departmentIf not for his actions, I would most certainly have cancelled my contract with Sky.One final thing. I must say that I have never found switching from one internet provider to another so easy as I did when I switched to Sky. The instructions were "Plug in the Box" and with no messing around at all "It Worked"Well done to the R&D section in Sky, ye really earned yr wage on that one. . . .Well hopefully I'll be back here in a couple of days to praise the reconection of my BB.... . . . .More to follow - - - - - -This is your final bill for Sky TV because you have removed it from your subscriptionYou may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance).Help understanding my billProduct changes23 Jul: removedESPN23 Jul: removedEntertainment Extra with Sports23 Jul: removedSky+ Subscription23 Jul: removedSky+HD Pack"This is your final bill for Sky TV because you have removed it from your subscription" I haven't removed anything from my subscription Can someone please explain why this is saying this? ThanksI have had an awful time with the recent email updates rang Sky 3 times, each person had different advice to give me, which did not work. Two people on two different occasions recently, have said they would contact me to try to resolve my problem, one person said she would phone the following day, and didnt, it was two days later. I stayed in all morning. I felt so let down. The second occassion when I phoned, I was told I would be contacted within 72 hrs, 5 days later I am still waiting. I cannot access my emails properly, I have less than half a page to access my messages. The whole experience has been appalling, and what I am even more concerned about is, I am paying for an email service that is not working adequately. I am disgusted. If this problem is not sorted in the next day or two, I am going to take my business elsewhere.Hi there,I've been having a couple of issues with my broadband for nearly a year, which I'm hoping someone can help me resolve.For your information, I am on the highest Sky broadband package and am also a Sky TV and phone customer. Up until July last year, my router page was displaying a downstream speed of approximately 14-15mb. It had been at this level for a long time - perhaps 2 years, and was stable and very reliable. I then encountered a series of random faults with my internet and phoneline - leaving me without a phoneline for approximately 3 weeks and a significantly decreased broadband speed (which finally settled at around 8mb). Since then, my speed has never been restored to what it was.I phoned Sky approximately 2 months ago, and the advisor mentioned that he could see some sort of a fault with my line (?). He advised that before elevating the report to tier 2, he would issue me with a new ADSL cable and microfilter to see if that helped. He also said that my line should be running at a MINIMUM of 12mb downstream and was capable of reaching 19mb. Unfortunately, the new cable and filter haven't helped.I then called Sky again and was elevated to tier 2. It was suspected that there may be some noise on my line and so a BT Openzone engineer was sent out. Sky advised me to call back tier 2 once the engineer had finished and report his findings. He tried fixing things at the exchange, and my speed actually improved to ~11.5mb - and is currently at that level. He then visited my premises, ran a series of tests and said everything was running fine from the phoneline-side of things, but Sky should send a broadband engineer as there may be a fault at one point on the broadband connection (sorry to sound so vague, but I can't remember the specifics). I then rang Sky to report his finding but was greeted by a somewhat arrogant tier 1 advisor who said that tier 2 would not send out a broadband engineer for a downstream speed of 11.5mb as it was sufficient for my package. He then somewhat patronisingly talked me through clearing my browser settings (I myself work in IT) to see if that helped my speed, but nothing changed. And so the phonecall ended on the note that everything was working as it should, my speed was good enough and pretty much nothing else could be done.However, after looking into my router stats a bit more, I can see that my line attenuation is actually pretty decent and I should be getting a much higher downstream speed than 11mb without compromising the stability of the line. More interestingly, I noticed that in the 'MySky' section of this site, my line had been reconfigured July last year!! What I think has happened is that Sky reconfigured my line last July after it had been playing up, but haven't reconfigured it since - and it is capable of a much higher broadband speed!I would REALLY appreciate it if a technical advisor could look into my case and perhaps try to reconfigure my line. Here are my stats:Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA10967721174698420720647535:23:12100M/Full198959196710153535:42:1711M/54M17575273117665790825762535:42:05ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin11609 kbps766 kbps26 db14 db7 db14 dbP.S. My house is very close to the exchange!Thank you all ever so much in advance. If there is any other information you need please just say so!RegardsThe thing that smacks you right between the eyes is your downstream line attenuation of 82.5dB. With that sort of attenuation it's surprising that you have any sort of connection at all! Either you're connected to an exchange miles away rather than the one you can see, or your line takes a very circuitous route or there's a significant fault.Sky's speed estimate suggests the latter. Your current speed unarguably counts as a 'significant difference' as described .You'll need to contact Sky directly with this, but be prepared for having to get past the initial "your line is being trained at the moment, we can't do anything until it's finished" script. With that sort of line attenuation it's not going to improve much, if at all, on what you're currently getting, no matter how long training continues.Hi, when posting regarding your speed please state what Estimated Access Line Speed we gave you when you signed up. If you don't know this you may be able to find it on under my account then my broadband. If you are having problems with your speed please try the troubleshooting . If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.To get the full router statistics go to then log in with admin and sky and click on show statistics.Please read first if you have a faultWe understand that people sometimes experience issues with their phone not working. If you experience any issues with your phone line please check the first, to see if we know of an issue in your area. If there is no issue listed we now have to work out if this is a service fault to your property that will require us to investigate or if this is a fault with internal equipment or wiring which we are not responsible for.Before attempting to contact us please follow the troubleshooting below as this can help you identify the problem and resolve it or confirm that the fault is not internal, this ensures no call out charges will apply if an engineer visit is required.Identify if an Internal faultFirst we want to identify if this is an internal fault, below are instructions to try depending on the type of master phone socket installed in your property.Step 1Socket type 1To help identify the master socket:Do any of your sockets have a horizontal line above the socket input?Is there a BT or Openreach logo visible on the front?Can you identify where the telephone line enters the building?The master socket is generally located close to the entry point from outside.It may look something like this:If you have socket type 1 shown above available please follow these instructions, if not please skip to Socket type 2.Carefully unscrew the two small screws and the bottom half of the faceplate should pull out. Behind it on the right hand side is a test socket, this connects directly to the telephone line and bypasses any extension wiring.Now Plug your telephone into the test socket and confirm if you have a clear working line.Socket type 2If you do not have a test socket available then you may have an older phone system installed in your property and your master socket may look something like this:Please follow the steps below:Unplug all equipment from every telephone socket available in your houseThis can include:TelephonesFax machinesSet top boxesExtension leadsAdaptors / double adaptorsMicro filtersADSL modem / routerNow try connecting your telephone into every socket available one at a time to see if you can get a clear working line.Step 2If either set of instructions above do not resolve the issue then the last step is to ensure your telephone equipment is not at fault. We recommend repeating the same steps but with a different telephone preferably a corded phone for this test. Alternatively if you can try connecting your phone to a working phone line in another property this will also confirm if it is working or not.If you manage to get a clear working line using the steps above this means the fault has been caused by internal wiring or equipment. To help you identify what is causing this follow the above steps in reverse but connect each item one at a time and test the line after each connection. If the fault returns this should identify the last connected item as the cause.Not Resolved?If your issue is still not resolved then this confirms it is not an internal fault. The next step is to have a line test completed and possibly a trouble ticket raised for an engineer to investigate and resolve if necessary.To have this raised please use the page to either E-mail your enquiry or use the provided telephone number if you have access to an alternative Telephone or a Mobile Phone. When you contact us please include all the troubleshooting you have completed as this will ensure the fault can be raised without the need for you to be at home and go through the troubleshooting again.**Please note this cannot be raised via the Forum as we do not have access to the line test and booking system and cannot honour any call-back requests. Posts requesting call-backs will not be picked up by the Forum team as the forum is not a direct contact channel with sky for account specific issues such as this.**If an issue is raised to our second level support or a local engineer for further investigation the time scale is usually in the region of 2 to 5 working days depending on the issue and location. We will contact you if further information or access to your property is required. After the fault is resolved you will be contacted directly by us.Brock is absolutely right and it is not the first time that this has been raised. It is a quite bizarre (and lazy) way to operate a forum. Clearly, it is inappropriate to throw everything Android (which must account for a significant proportion of the total posts in the Sky Go section of the forum) into ONE THREAD!If threads are duplicated, refer the posters to the relevant thread and ask them to continue discussion there. Then lock the thread and watch it disappear down the list of latest posts into oblivion.The completely arbitrary merging, deletion and censorship that goes on here needs addressing urgently. Andrew?It is also possible that by clearly addressing the issues raised in many of these posts, Sky might persuade people that they don't need to post the same thing over and over again if at all....just a thought!Ok so my router is mostly used for online gaming and since I have gotten Black Ops 2 my connection hasnt been very good it has been 3bars and i am a second behind and lose in most of the gun fights. I have just heard about this Gaming Profile and it seems to have helped others with the same problem and I was hoping it would help me and need told more about it. My router is in my bedroom and I have a High quality Ethernet cable connected to my xbox, and I have a big ADSL cable running all the way down stairs into the Phone cable adapter where there is my Phone Cable and the Router ADSL cable plugged into and then the adapter is into the wall.Here are my Satistics right now which arent really good.System Up Time:00:37:29Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA859790040947347500:36:59100M/Full27191697038415000:37:2411M/54M113721174403581118000:37:12ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin8128 kbps448 kbps19 db9 db11 db28 dbPlease could I have something to help me out with this i dont want to be stuck with this all the time need help!Thank you.I have been trying to access Sky online with my Macbook pro and facing same problem!- Have tried all three browsers. Chrome, Firefox, Safari.- Reinstalled Silverlight and updated the latest version- Uninstalled Skygo app- Have gone through different sky blogs without any success. Have tried literally all those permutations which were mentioned in those blogs.My Concerns to Sky:- Unfortunately, I have wasted my long weekend's whole night without watching the movie of my choice; trying to fix this very poorly developed software.- What are these user unfriendly error messages you guys are using?- Why shouldn't Sky handle this Silverlight upgrade/or whatever the problem is?- Very few information on how to fix with Macbook.- Why should a customer go through all this trouble to access a simple online movie !!- Please have a look at Netflix or Lovefilm online as to how they go to middle of the movie without buffering from begining to the place I wanted to watch.Seeing so many customers facing similar issue in your blog, I am sorry to say; it doesn't seem good.I have given up and would never attempt to use your Sky online serviceHi martinpam75,Sorry to hear your having problems with your Sky Broadband service.You will either be onSky Broadband LiteorSky BroadbandUnlimitedwhich isupto 20mbpsor if your in a non-Sky LLU exchange area then you will be onSky ConnectBroadbandwhich is upto 8mbps, howeverthese arn't the speeds your likely to get asall ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality. Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interference,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3) Have you tried to see if theproblem still happenswhenusing a wired ethernet connectionfrom your router to the computer?Edit:As to FTTC Fibre broadband such as Sky Fibre, Sky uses the Openreach (BTplc)Fibre Infrastructure in your exchange area from the local exchange to the FTTC street cabinets.However not every street cabinet (pcp) will be upgraded with a FTTC Dslam fibre cabinet due to various reason, so not everyone will currently be able to get Fibre broadband.You can register your interest in for Fibre broadband by going to the Superfast-Openreach website here: and to also rgister for Sky Fibre by going to In places where the Commercial Superfast-Openreach fibre rollout can't reach, then your local council or Government's BDUK scheme may be able to help.CheersThanks for getting back to me with that information Fttcwishlist, let's see what we can do to get rid of these pesky speed issues Can you tell me if you notice any issues with the telephone line, like noise on the line or no dial tone? The reason I ask this is that if there's an issue with the line, this could cause problems with the speed. Also, can you tell me what speed your line should be getting when you log in to your account? When using your Sky Broadband, are you using a wired or wireless connection? Finally, can you let me know if you've tried a different microfilter as this can sometimes make a difference. Please come back to me and let me know the requested information as I'm keen to see a resolution to this. Thanks,After e-mailling Sky to change a few things around with my account I am quite appalled that they do not respond to the e-mail within a reasonable time period, apart from the automated response. From wanting to change a few things around I am now going to STOP using their services and start using one of their competitors instead. With the profits Sky make from their customers you would think they would use a small portion of it to invest in some quality customer service to keep their customers happy for the price they pay. No not Sky, BAD customer service - HUGE profits. Well not from me anymore- ADIOS SkyHello.When I phone a couple of times the gent said they would boost the signal from their end.This did very little.On the channels that the reception is intermittent it does sometime say 'not satellite signal being received' but only briefly and its never been lost for a long period.It's only the odd few HD channels. Not all of them. Although the Dave HD channel has also started to play up in the last few weeks.The F1 channel is bad. Spoils the enjoyment of the event. I have to watch it in the standard channel.The reason I took out the HD subscription was for the F1 channel.Best regardsKent.Hi.Since buying my nexus 7 i have had two different broadband suppliers, Sky and now BT Infinity running at around 25mbWith both suppliers the picture quality for sky go on my nexus 7 has been really poor. I have uninstalled, restarted etc. but the quality, especially on live streams, is still poor. The other issue is that the live streams get jumpy every so often. The sound stays ok but the picture freezes every 4 or 5 seconds and the app has to be closed to resolve it. Very frustrating when trying to watch live football!!Firstly the issue is not with the M&S vouchers initially this was an issue as sky had given me incorrect information this has now been resolved. (Incorrect information came from a sky advisor through online chat).The issue I am facing is that I went onto online chat and spoke with an advisor, the advisor informed me I could cancel the movies trial via an advisor in online chat once I placed the order. The advisor also gave me a link to order month trial of movies. I then went into speak with an advisor and was informed they cannot cancel this trial and was given wrong information from previous advisor. I also spoke with a supervisor who was less than helpful, I asked for a copy of the chat and was refused, it is my legal right to request and receive this.This same supervisor told me to phone or email, I have done both a do not have the time to stay on hold for 15,20 minutes or more and have not had a reply to my email even though it stated would get a reply within 72hrs.I then asked the supervisor through online chat what the complaints procedure was and was informed the complaints team would phone me within 48hrs, well still not received a phone call almost a week later.The issues are very simple to understand and rectify however Sky seems inept in understanding or rectifying my problemsHi Smiller1,Sorry to hear your having problems with your Sky Broadband service.You will either be onSky Broadband LiteorSky BroadbandUnlimitedwhich isupto 20mbpsor if your in a non-Sky LLU exchange area then you will be onSky ConnectBroadbandwhich is upto 8mbps, howeverthese arn't the speeds your likely to get asall ADSL broadband connectionsarevery dependenton thedistance from your property to the exchangeand yourlandline quality.Thefurther awayyou are from yourlocal exchangetheslower your broadbandspeed will be.There are alsoother factorsthat maycontribute to slow broadband speedssuch asWhere you router is connected(ie BNTE5 Master Socket or extension socket/extension cable),Internal interference,ect...The Sky Forum Community and Sky Advisers will be able to help you if you can follow the advice below.1) Is your routerconnected to the BT NTE5 Master socket?If so please try theTest Socket?Thetest socketis shown below ( circled in red, located behind the removable faceplate on the BTNTE5/Openreach Adsl master socket) :This will eliminate your internal wiring.2) Once you are connected please can you post your adsl line statistics byopening a web browser window (e.g. Internet Explorer), enterin the address bar, and pressReturn. In the login box, enter the usernameadminand the passwordsky. You will see your adsl status withnoise marginandline attenuation, connection speed. If you are able to posts these that would be useful thanks.If you have a netgear router see below:once logged in then look for a "show statistics button"or you could try this link:or you can try this link:The ADSL Line Statistics Should look something like this:If you still can't find them then see if this helps:3) Have you tried to see if theproblem still happenswhenusing a wired ethernet connectionfrom your router to the computer?CheersYes. There are such things as "taboo channels". If your chosen channel is to close to another channel you can suffer adjacent channel interference. If it's a multiple of 3 or 5 away from a channels you get something called co-channel interference. Change the output channel to one which is at least 2 away from the nearest channel and not a multiple of 3 or 5 away. If you google "Taboo Channels" you should be able to find a calculator for the best channel for you. Pick one which is outside the local transmitter group. Here are a couple of sites for you:Based on Oxford as your TX I would try channel 21.Not for the first (and probably not the last) our service is gone, no telephone, no broadband, not even a dial tone so we cannot access the Internet or make/receive calls, I called customer services from a friends phone to be left twice for over 20 minutes each on hold only to be disconnected completely, TWICE, a third time I reached a very helpful person who called me back on my mobile and explained there was a problem with a box in our area and he has now sent a message to the team who deal with fixing those problems, the thing is if that shows on sky's system when we call to complain then it must have been showing yesterday morning when it cut off so should we assume sky only fix a problem when you complain about it? Meanwhile my son who often works from home has an important project put on hold while we wait to see when you will fix the problem, the broadband sky offer doesn't even compete with the likes of virgin at the best of times but we have to deal with that on the landline being cut off without warning whenever you feel like it, and while you may be thinking why don't I go with another provider then, that's us very well on my mind. Also when this happens, too often, there is NEVER any discount on the bill for days gone without service so by that logic should I assume that we can also view channels we don't pay for every now and then and not bother to give you any money for the service? I think in all fairness if we choose to stick with sky we need to be aware that although some very nice people work with sky the majority aren't actually out to help you, as a company they care more about getting your money than providing your service and if loss of service effects your work, income or anything else then that's just too bad, so after around 32 hours without a phone line lets see how much longer before sky fix it (this time)Hi, it's not Sky that alters your speed it's the BT Openreach DLM[Digital Line Management] if your line is set at a certain speed after the 10 Day Training Period, if something occur's to effect your line Stability[error's] even after the 10 days the DLM will monitor this issue. If the error[fault] persist's it will lower your line speed to regain stability them if the fault is repaired, the DLM will raise your speed back up with in about 10 days again from your lowered speed usually you should see this after about 48 hours. Get straight on to the Sky Fibre Team[SFT] as Speedy surgest'sand ask them to check your line for fault's, if there is a issue it will get put right either straight away or with in 72 hours as they may have to get Openreach to repair the fault and check the DLM..Dollee. "At my age you forget thing's, come to think of it what is my age?" [Never Ask Girl Her Age]Hi,I know this appears to be an age old question, but why is my Sky Fibre Pro running so slow. Surely if you tell a customer that their line can support approx 65/70mbps, this information would have to have comefrom somewhere?At the moment i'm getting 12.8 Down and 8.6 Up. Not th end of the world, but it's not what i'm paying for, nor is it what I was told I could have.DownStream Connection Speed49605UpStream Connection Speed20000Any ideas or suggestions? After reading other posts, it doesn't seem like anyone ever gets their issues resolved..I have had the `internet for a long time with many different ISP'S AND i have found that the speeds quoted are unrealistic. Have found that the difference in my case from the speed quoted to the speed is between 20-25%. This should be easily achieved. My average is 8.65M which is 10 x my upload speed. with other ISP's found that my download speed was the same % .One may never receive the max speed suggested. "up to" is a wonderful 2 words for the supplier.Have had all the usual excuses from the providers, distance from the exchange,internal wiring and even the routers themselves. The latter is now provide by Sky. We cannot use our own.My whole wiring has been checked out by Eircom. No problem there. They even replaced the master socket.Now we are back to congested line. I thought that one was now on NGB which is suppose to to constant speeds through day and night.Damo we may dispute the % drop, but I do agree with you.On speeds, I always use the same 2 test sites, and the same distance from me. Of course, wired. When one is running tests one have to have some constant so one can provide reasonable figures.My problem has been happening recently when my evening speeds have been dropping. Within the last 10 days or so.My question why should this happen all of a sudden. Nothing has changed on my system.Do know that Sky have to rely on others lines. On the whole Sky have been excellent with me and cannot fault them in the CS side. Huge improvement on what I was getting from my previous suppliers.Have been called by both Vodafone and another ISP who now wish to offer Fibre to cabinet in my area with watch out "up to" 70M. Do wonder what speed will be received.ThinmanI'm at work at the mo, so can't try all the steps but I have done some. New or upgraded subscriptionUpgraded to fibre in February, wireless has been OK til about a week ago.Checking your connection speedHavent tested my wired connection speed recently but my desktop connection seems ok, my wireless connection right next to the router is over 30meg, so think the connection is ok just the wireless range has decreased.Find your throughput speedWill try this when i get home, can't see what relevance this has.Reset your RouterI have powered down my router, reset it with the reset button and rebooted on the router browser numerous times.Check your MicrofiltersI haven't got any microfilters, didn't think you needed them on fibre.Sky Broadband Connect customersDon't think I am one of these.Extreme WeatherNot really had any extreme weather in the past week.Router PositionMy router is next to my (wired connection) PCIt is in the corner on the PC desk (where it has been for 4 months, and the previous router was for years).Wireless devices are used in various rooms, there are thick objects in the way, we call them walls, but they have always been there, and the signal was OK until recently.My internal walls are stud walls, I have a fish tank in a different room.Phone Line IssuesThis is my phone/broadband connection. Does this have a test socket?Cabling, extension cords and telephone socketsMy extension lead is as short as possible (been in use for a couple of years) with no visible damage. Again I fail to see how this could affect my wireless range.Wireless TroubleshootingI have tried changing the wireless channel. It was originally on auto. I have tried 1,6,11 and I am currently on 3.Do you use a wireless adapter or other wireless gadgets and devices(yes this is what I am trying to connect-ipads,iphones,mac book, laptop)including baby monitors(no), wireless printers or peripherals (keyboard, mouse etc.) (no),or cordless phones? (yes but this has always been in the same place, I have tried moving it further away to no avail)Viruses and MalwareI have antivirus security. My browsing speeds on wired connection are not affected, just my wireless.Andy.Hi.Due to relatively poor adsl speeds we've got two bt lines, sky unlimited bb on line 2, and another isp on line 1 (it used to be UK Online, but sky couldn't cope with us having two lines when they shut them down) We're looking at upgrading to Sky Fibre Unlimited and dirtching one of the lines. Should actually save us money for faster speeds. However, we need to keep the phone number on line1. Can we upgrade the broadband on line2, taking on sky line rental, then port the other phone number over? Is that even possible? Or would we need to put the fibre broadband on line 1? (I'd prefer not to, as that line gets slower adsl speeds, and the fibre checkers show it getting a slower speed too).Hi guys, it seems this post will be similar to many others out there but please take the time to read it and try and help me out if you can!I signed up for broadband and phone line from sky via the website on the 1st of June. I was given a setup date of the 12th and I paid in advance. A few days later I was sent an email confirming the setup day as the 13th and not the 12th, this email had my address but no flat number on it. I called customer services and after a 25 minute wait I got a pleasant girl who told me it was no problem and she could rectify this. She put me on hold for 5 mins then came back and told me that the dept I required had a waiting time of 15 mins but she would arrange a callback for me. ( I'm still waiting on this call back about a week later)I emailed customer services and informed them of the problem and also that it needed to be dealt with BEFORE the router was sent out to the wrong address. I received no reply for days so I called customer services again. I was answered after 29 minutes by a less than pleasant chap who proceeded to give me cheek and refused to escalate my call or transfer me to complaints or cancellations. I asked for a direct line to the cancellation dept and got a partial number. I searched online and found the complete number and promptly called it. After 36 minutes of waiting on hold i gave in and filled out the complaints form online. I received no confirmation email or any response from sky.On the 12th of June the engineer turned up bright and early at my home. He called me to ask which flat it was etc. I came back from work to let him in a day early and apologise for the mix up. He did what he had to and was very polite. I then realised that I still did not have the router so I asked him about it to which he replied that I should already have it. I received two emails together, one from the Royal Mail to tell me that my package was at the depot for delivery and the other from sky telling me that I was now completely set up and should be enjoying my new broadband (lol).Royal Mail failed to deliver the package as the incorrect address was on it and sent it back to sky. I again called sky twice with no answer totalling 50 mins of hold music and sky promos. I've received no confirmation of any emails, forms, address changes, phone calls but I have had several emails telling me my set up date is the 13th including two today alone on the 16th.All in all, I'm 42.35 out of pocket for phone charges and a 20 setup fee for a product I never received. I can't even complain to sky as the live chat never works and you don't respond to any other form of contact.At a loss as to what to do? Either compensate me for my time/money/frustration and sort this mess out or refund my payment and cancel my service.Bit of a joke really.MichaelI received a phone call from someone claming to be from Sky last night. He noted that I hadn't needed to call out an engineer in the last 12 months. Because of this he said he was offering me a discount on the next 12 months rental, and if I didn't call one out in the next 12 months I would get the following 12 months for free. He then asked if he could check a few details. He had my house number and asked for me to confirm my postcode. He then asked me to confirm which bank I used to pay my bill with. I told him the bank and he then he asked me to confirm some details on the debit card for the account in question. He started the card number himself quoting the first 4 numbers. On me telling him I didn't have the card to hand he offered to phone back in 15 minutes.I said I was going out and he replied he would call tomorrow. I've since found out that the 1st 4 numbers on such a card identifies the bank and he must have had a list of all the bank numbers in front of him. SO BE AWARE IF ANYONE ASKS FOR BANK DETAILS. Following the call I dialed 1471 and got the number he was using. On calling this it just went to a "mailbox" answering service. I still have this number.Hi thereI have been a customer since 2007 however recently after talking to Sky aboout speed they are now doing DLM on my line for a 2nd time as it appears I am not getting the right speed.However one thing I have noticed is that whilst my internet is connected & running fine - if I go onto the router stats page and hit the 'Sky Test' button, it does a PPPOA test but always brings back a 200 error.Is this something to be concerned about???It did this error even before DLM commenced.WoodyHi jbizme,I'm afraid it's not possible to tell as this would depend on your billing date and the date that your box does it's monthly callback.PPV events ordered by phone will usually be added to your account at the point of ordering, however PPV events booked through the remote will be stored on your box until it performs it's next monthly callback then reported back to our system to be processed for billing.If you would like further clarification on this, please our Customer Help team to discuss your account.WellSome areas are good and bad.Sky Fibre 56Mb/19MbC:\Users\Francis>ping gamingdeluxe.co.ukPinging gamingdeluxe.co.uk [188.65.112.252] with 32 bytes of dataReply from 188.65.112.252: bytes=32 time=3ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Reply from 188.65.112.252: bytes=32 time=6ms TTL=56Ping statistics for 188.65.112.252: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 6ms, Average = 6msC:\Users\Francis>ping multiplaygameservers.comPinging 85.236.100.245 with 32 bytes of dataReply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Reply from 85.236.100.245: bytes=32 time=3ms TTL=60Ping statistics for 85.236.100.245: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 6ms, Average = 3msASKEDmancladontour1…MemberPosts: 6Registered: ?26-06-2013Pre acceptance requirementsOptionson ?29-06-2013 04:25 PMI am only interested in Sky talk and Broadband (no TV) and also require phone line activation.I've just failed BT credit check so wondered if Sky credit check (don't think they do for TV)?I've tried to do order online all day but address checker won't work, where as it did last night.Replies from Sky staffRe: Pre acceptance requirementsOptionson ?01-07-2013 01:48 PMHi mancladontour119,Thanks for getting in touch about joining up for Sky Talk and Broadband.I can confirm Sky doesn't credit check our customers. Are you still having issues with the availability checker?If you could get back to me I'll be happy to help further.Cheers,JossCommunity CoordinatorRe: Pre acceptance requirementsOptionson ?02-07-2013 05:55 PMHi mancladontour119, thanks for getting in touch.I appreciate what you are saying, however it is worth a try, as the wording above suggests 'Sky may consult credit reference agencies'.CheersJohn-BCommunity CoordinatorRe: Pre acceptance requirementsOptionson ?02-07-2013 06:20 PMHi again mancladontour119, we do not credit check new customers.There may be certain circumstances where we credit check customers, hence the wording from the T&C's, however as far as I am aware we do not.And yes we both work for Sky, you can tell this due to the Sky Logo next to our names.CheersJohn-BCommunity CoordinatorSO... in Summary mancladontour119....You have asked if SKY ran a credit check,And the answer is??Sky dont run credit checks,but they can in "certain circumstances".So an honest answer to your question is that SKY DO run credit checks(but its easier to give a spin on the answer)mancladontour119 the answer is YES.... i dont work for SKY.... i dont have to spin...im just giving the honest answer....strange i can offer an answer what the support cant or wont(again just being honest)According to an article in the Media Guardian and a few other internet media sites they are saying that the bidding for the new Premier League Football rights from the 2013-2014 season have all gone to a second round of bidding and that a third media TV company are involved in the bidding and that is Al Jezeerah. So it seems that the bids at the auction for the new TV rights must be close. I think it would be tragic if Sky lost any of their Premier League Football rights, as paying for ESPN in addition to Sky for the televised football is bad enough. But then paying for three TV channels for the football from the 2013-2014 season would be absolutely terrible. Ian.At best VM is rank rotten, I would never go back to VM, whatever the price increase from sky. I Don't think people will be as willing to go to VM when they realise what channels they'll be missing on VM. VM will also have a price increase in October and alway's have a price increase every April. I wouldn't want my worst enemy to suffer VM.VM constantly advertise their 120 meg broadband, but don't mention that they have a 40 gig download fair usage policy. And A lot of people get really annoyed with VM because of their Indian call centre.AlanHi all,Now i know sky will come back and say that this is a benefit to the customer.Now we all know that it has been announced that sky will be increasing prices, Which i agree with in some aspects due to inflation.However i disagree in the points that i am about to express below....Sky Sports - If you have either Sports 1 or Sports 2 Then there is No change, However if you have dual sports then you pay ?1 extra Per month. not alot if you think about it as a single customer. but as a whole over all the Dual Sport customers and also all the pubs/clubs that have Sky sports that will (maybe) suffer from the pay rise.increase,My recommendation would be to have a increase for the Sport 1/Sport 2 customers of 50p Each and No Changefor dual sport customers,Sky Multiroom & Sky Go Extra - This increase Contradicts itself in my view. You can now get sky go extra for free with multiroom, or for ?5 pm without. (me being honest,with the new charges) I would personally pay the extra ?6 per month to get multioom and twice the viewing with the benefits of sky Go Extra (paying ?11 PM), Than pay ?5 just for sky go Extra alone.With Provider riavalry becoming more of an issue, I would have looked at reducing the cost Multiroom from its current price (Looking at virgin offering an extra box from ?5 PM) And it also looks to me as though sky is supplementing the reduction of sky go vs how my multiroom users are actually using Sky go extra currently (with the login figures) but increasing multiroom to ?11.50.Sky Fibre Broadband -Now i know that havn't increased BB Fibre in this price increase, however sky as a company should look at reducing the price in my view. Currently i could look at moving to BT with my Current package and save. I could get BT infinity 2. and get 76Meg upload speed for ?26 month + Line rental, However Save ?12 Month with Getting BT Sport for Free. With Sky I would have to Pay ?30 PM for Fibre Pro + Line Rental. For the same BT Speed without Traffic Management. However Pay an Extra one off fee of ?15.00, Plus ?12 a motnh For the ability to view the BT Sport Channels. So in view, Anyone would be Financially better with Getting BT for Broadband.I hope that this reaches the heads of sky and they realise the issue that may become upon Them and also any problems they may receiveKind regards to all and i apreciate any feedback that may come my way.ThanksStanthemanI really want fibre and would prefer to stay with Sky as I already have TV and phone with them....butIs there likely to be a price drop soon? The reason I ask is that Plusnet is ?80 cheaper. They waive the ?50 install fee and only charge ?9.99 per month for 3 months until it rises to Sky's price of ?20 per month thereafter.The downside is an 18 month, rather than 12 month contract.I would sign up to Sky Fibre tomorrow, if I could find some way to reconcile the ?80 difference. I really don't want the hassle of moving phone lines etc, but I will if Sky can't get competitive soon.Hi,I signed up for Sky Go Extra today.I successfully registered two of the kids iPods but the third refuses to register even though I have a spare slot free.Also, the FAQ. States that while you cannot download items with the app closed, if the device auto locks the download should continue as long as the app is open. However, this is not the case on any of our devices, the download speed drops to 0 and the time disappears when the device is unlocked.I have updated all the iPods to the latest OS and I have uninstalled and reinstalled the app.Please help, heading on holiday soon and would like this sorted before we go to avoid disappointed third kid.Cheers.Thank you I have tried and the standby button returns to green after about two minutes without presseing the sky button.I think the problem is connected to the TV because I have a second tv in the bedroom connected via a tv link [magic eye] and when I switch that tv off and back on the control selects the programs as it should,it's only the main tv which is only a few months old and was doing this from the start and is connected to the sky box that is causing the problem.I should add that the tv link has only been installed a few days and this problem was already there.To recap when the tv is switched on although the chanel last viewed comes on,I cannot select a program by either number or with up and down chanel button,I have to first select the chanel guide on the remote and when the list comes up I get out by pressing backup and from then I can change chanels with the remote,Any more info is most welcome.HiMy wife's iPad was registered first for Sky Go and Sky Sports App. I had both on my iPhone.I then bought a mini iPad and so took Sky Go off iPhone and put it on my mini. Thought we could do same with Sky Sports App, which we now know we can't.The plan is to put the Sky Sports App back on my wife's iPad and me to access it through my iPhone - however we are cautious about doing this because of monthly limits and the fact that my wif'e's iPad doesn't seem to be registered see below.The account shows we only have one device registered for Sky Go - which we assume is my iPad mini, however my wife is still able to access Sky Go despite it saying that only one device is registered.Confused!Hi for some reason when i create a website with 000webhost.comit works for a bit (i use ftp program to upload files to the server on it)Then all of a sudden the page will stop workingI reload it just spins.. I have rebooted internet . set to default settings flushed dns restarted pci send the link to others and they say (yeh we can see it) but i cant? but then if i make another account with 000webhost which will then be a different link it works fine but then it will stop later onWhy is this happeningI have been using Thunderbird for my emails for a long time, and even managed to get the changes done which were needed when Sky.com moved to Yahoo. Although I did end up with 2 inboxes , both with the same name, but the 'new' one worked fine so I left well alone.Last week we changed our Broadband provider and since then my emails have been a nightmare. I could see all my new mails as before, but was having to record my password every single time I logged in. I also had the occasional outgoing mail which failed, not every time, but enough to make it a nuisance. I then found my in and out settings were showing gmail, instead of Sky (might have been my fault as I did set up a new account with Google gmail), although I wouldn't have thought it was change existing settings (or am I being naive).I reset my settings back to the ones I had been using, and since then every time I log into Thunderbird I see the following message:Mail Server *********@ is not an IMAP4 mail server. (didn't want to display my full email name on here)Now I can do nothing at all! No new mails showing and no chance of sending anything out?I am using webmail at the moment to use my email account, but I can't understand why Thunderbird will not workAny suggestions??Penelopedoton the 12th of june i ordered the sky unlimited broadband and phone package. it said that the phone would go live on the 27th of june and for the bb i needed to enter the MAC code, so i got this off bt and entered it. it said it was accepted. and bb would be active on the 28th (today) i set up my hub etc today and no internet connection, so plugged mt bt bk in and it sitll works. went on the tracking on mysky and it said that there is a delay with our bb and there trying to fix it, so after speaking to 3 differnt people they said it has now been cancelled wtf why has it been cancelled, if there was a problem with the order why not email me and tell me what the problem was so i can tell them have to sort it or watever! rather than just cancelling it. now i have to ring and reorder my broadband once again and ill be put to the back of the queue and it will be another 2 weeks or more. why do sky do this? why are there orders not going through smoothly anymore?My broadband does not work when the router is connected up the way shown in the set-up guide using the microfilters, however if i connect the grey ASDL cable directly into the socket then the broadband works, but at a very slow speed that makes it almost unusable at times. I have tried to connect it up the proper way several times, using different microfilters but the broadband still does not work. I am not sure what the problem could be and would be grateful for some feedback regarding this issue as not being able to use the microfilters makes the internet speed dire, when testing the speed on speedtest.net on different days at different times, the maximum download speed i got was 0.43 mb/s so I defininetly need to get this connected up properly.HiI have installed the iCloud app and subsequently the cloud profile no problems on my wifes 3GS but when I tried to do the same on my 4S it seemed to crash at the install of profile stage. In her settings I can see the profile "tab" that has appeared but not on mine.I have tried to remove and re-add the iPhone in the app but I cannot get it to force a reinstall of the profile.Please can someone advise how this can be done as presently my phone is not picking up the cloud hotspots when my wife's is doing it fine.....Thanks in advanceHi,I recently upgraded to Fibre, as part of a contract renewal with Sky for TV, Internet and phone. I was advised that, as an existing sky broadband unlimited customer, the upgrade process was quite simple and straightforward. An engineer visit would be required, but they just needed to switch us at the telephone exchange to fibre and then call around to fit a new fibre-compliant faceplate. A new sky wireless router would come in the post too. Just as long as an adult would be at home at the time of the install.Whilst the above points were partially true, there was no mention that the engineer is an Openreach engineer, who would do the above, but also permanently fix a separate fibre modem onto the wall near the master telephone socket. Please note - this is not the Sky Router - that's a separate device, which is a router, but is actually used as a wireless access point. The fibre router apparently cannot be used in any other socket except the master one, so I cannot just rip it off the wall and move it into my home office, which is on the second floor, and run it off there as I did perfectly well with on Broadband. This is a real problem for me, as I have some kit that is only wired connection - Sling Box, All-in-One Printer/Scanner/Copier, SkyHD Box and a PogoPlug personal cloud storage server.Sky mis-advised my about the equipment that would be supplied, how it is set up and said that I did not have to be home, just an adult. I was horrified to see the setup upon returning home, and find that I was left with a system only partly useable for my requirement. I had left my mobile number if the engineer had any questions to call me, but no call came, just the nasty surprise on returning home!I phoned Sky. After 45 minutes of being shoved from pillar to post, I was transferred to the Fibre team (their direct number is 08442 410104 M-F 8am-9pm, Says 8.30am - 6pm) and they said that it was not the first time they had come across people not being given the full picture about what is required for Fibre or the set up, but that the engineer would normally do a data (Ethernet) extension from the Openreach router to another room, so the Sky 'router' could be located there. They booked for an OpenReach engineer to visit me to change the set up to better suit my needs, which was booked for a Saturday afternoon. Low and behold, when time came the engineer called me on my mobile asking where I was - I was a t home. When he asked me to confirm the address, his reply was where is that????? The engineer was up past Telford and I was at home in London - 150 miles away!!!! Somewhere along the line there has been a major mix up on the address, and my job got changed to an address near Telford.The problem is still outstanding, with an engineer booked for next Saturday, but there is a real doubt in my mind that Sky age going to get this resolved satisfactorily. I have been a happy Sky TV, BB and phone customer for years, but have been majorly let down by them over this issue. If they cannot get it sorted, I will cancel the whole lot ?C I was given misinformation, so legally I have the right.I hope that I can come back onto this forum next week and say that it has all been sorted, but must admit I am really not feeling that confident!I am now getting very, very frustrated with Sky!!I'm a brand new customer and when I first joined up I could see my 1st Month's bill and all the sections within the My Account sections in the MySky.com account.For the last 6-8 weeks all I've been getting is the message, "Sorry we cannot access your details at this time, please try again soon".Now despite numerous phone calls to Sky about the problem, nothing has changed, no-one seems to know how to resolve the matter and I can't see if I'm being charged correctly or not!!The last person I spoke to suggested I log into the account from someone elses house and see if that works (good way of getting me off the phone so he doesn't have to take responsibility for the call, eh??? ) and guess what, no it didn't!!I can't see why there isn't a way to simply delete the account from your online services and I reset it up and see if that works, but again, no-one seems to know if this can or can't be done!!All I want to do is check my Account online, why is it so hard for someone to resolve this??At Orange we simply delete the account details, get the customer to reset them up and hey presto their off and running again.Since becoming a customer, I've had problems with all 3 aspects of the service - Interactive TV wouldn't work on JUST the News Channel - again this as yet has not been resolved even though they've sent an engineer round. My Broadband dropped from 8.5mb/s to 1.6mb/s. This took 2 weeks to sort out and involved eventually them admitting there was a problem with the router (which working on the Technical side for Orange ) I already knew when I first rang up because I'd gone through all the necessary tests etc.If this is systematic of the kind of customer "service?" I am likely to get then I can't see me renewing the contract when it comes up at the end of 12 Months!! In fact I think I'm quite within my rights to cancel now due to all the faults I've had in the first 10 weeks!!!AllYour so right, I am also desperate to plug my Nexus into the big screen and watch content. Equally I know loads of customers have asked for this. Unforthunately the current situation is that Sky, under their existing rights contracts, has to block HDMI out on any devices where they are able go do so. Typically this is mobile and tablets devices...iPad etcBecause of sysadmin rights on PCs and laptops it is not possible to block HDMI, so users of these devices have a get out of jail card free.Everyone at Sky is hoping this changes in the future, but at the moment it is in the hands of the men in suits. If it changes, we will let you all know.I'm having problems when using the download football fixtures using the 'subscribe to webcalendar' for Outlook. I followed the instructions to subscribe to webcal://www1.skysports.com/calendars/football/fixtures/teams/nottinghamforest, and this did indeed load the fixtures to my hotmail calendar. However, when I check the entries in my online Outlook calendar it appears that every fixture which should start at 15:00hrs is showing as starting at 16:00hrs, and every evening fixture which should start at 19:45hrs shows as starting at 20:45. Is there something wrong with the data in the calendar I am subscribing to?When the olympics started, i started losing my sky hd signal, sometimes its ok then sometimes it goes on and off, sometimes the picture and sound is distorted, I have another non hd box in another room and that works fine. The engineer came out and told me the cable connector was the wrong size and fitted the correct one. when he left it was working fine. 2 hours later it started playing up again. The engineer came back out, Checked the signal strength through the cables, that was ok. He decieded to give me a new hd box. When he left it was working fine. couple of hours later its doing it again, even worse. everytime the engineer comes out its working ok. none of the engineers never checked the dish as i had new 1 fitted 6 months ago.CAN ANYONE HELPHi!I recently upgraded Silverlight to the latest version and totally lost access to Sky.go. Its taken me three days to fix the problem but I'm finally back and running!Firstly Silverlight refused to uninstall, it said " uninstall pakage missing", I had to download a program from Microsoft to "force uninstal" heres how its done. open notepad and copy following text.:reg delete HKLM\Software\Microsoft\Silverlight /freg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_CLASSES_ROOT\TypeLib\283C8576-0726-4DBC-9609-3F855162009A /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\89F4137D-6C26-4A84-BDB8-2E5A4BB71E00 /frmdir /s /q "%ProgramFiles%\Microsoft Silverlight"rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"Save file to Desktop naming it "CleanSilverlight"Close all applications and run fileThen run file AGAIN.If you have a registry cleaning program run that then re-boot computer.Then install Silverlight version: Version: 5.0.61118.0Voila! fixed!Hi!I recently upgraded Silverlight to the latest version and totally lost access to Sky.go. Its taken me three days to fix the problem but I'm finally back and running!Firstly Silverlight refused to uninstall, it said " uninstall pakage missing", I had to download a program from Microsoft to "force uninstal" heres how its done. open notepad and copy following text.:reg delete HKLM\Software\Microsoft\Silverlight /freg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_CLASSES_ROOT\TypeLib\283C8576-0726-4DBC-9609-3F855162009A /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\89F4137D-6C26-4A84-BDB8-2E5A4BB71E00 /frmdir /s /q "%ProgramFiles%\Microsoft Silverlight"rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"Save file to Desktop naming it "CleanSilverlight"Close all applications and run fileThen run file AGAIN.If you have a registry cleaning program run that then re-boot computer.Then install Silverlight version: Version: 5.0.61118.0Voila! fixed!Hello,I just got a Sky+HD box yesterday (Wednesday 3/7/13) - the picture quality is amazing BUT the sound is such a let down.The sound levels seem to change from channel to channel.After looking at this forum I can see everyone has or have had problems with their sound when it comes to Sky+HD, I have change the settings on the TV but the levels are still all over the place.When is the problem with this & how can be fixed? If you don't use the HDMI cable, you will lose the picture quality but if you use the scart cable, the sound levels will go back to normal, is this right?Any help / Information with this would be great.Thanksmartytarty wrote:I hope you were joking about post countunfortunately notHi,Thanks for your interest in the Sky Hub trial, we were blown away by the response we had from everyone at such short notice so apologies for taking so long to get back to you.As we had limited space available, we have picked our participants based on their post count and contribution to the Forum.Taking this into consideration you were unsuccessful this time however, we don't want this to put you off and would actively encourage you to contribute to the community to have a chance of being involved in any future trials.Thanks again for your interest.I guess they need to have *some* criteriaKato is a community member, who is trying to help with your query and has nothing to do with Sky. He has no reason to fob you off or pass the buck.The Terms and Conditions you signed up to are available on Sky's website, and make it clear that,"Sky Talk packages, fees and call rates applicable from time to time may be viewed on our website ( or by calling Sky Talk Customer Services on 08442 410 499. Rates set out on our website take precedence over any rates shown in generic Sky Talk marketing material."The link Kato provided provides access to the call rates and fees currently applicable, including the call connection fee. Why would you expect this to be separately specified in the terms and conditions? Skyare doing nothing different to other call providers, so you've nothing to take further.What completeand utter twaddle, and quite obviously scripted corporate B******t. I would like a real explanation as to the thinking behind SKY's limitation on the roll out of SKY go android. As a software development executive I am only too aware of the issues surrounding cross platform development. I am however fully aware that this is not the reasoning behind the limitation. I know SKY are part of a large corporate giant, with responsibilities to contracts and rights accross many media portals. The plain truth here is that SKy cannot guarrantee it's obligations to media rights and so on if they release a multiple platform SKY GO android app, and it is also pretty clear that Apple had an exclusivity deal with Murdoch, you only have to look at all of the Apple Iphone?Ipad apps available for all of the media morons evil empire. If corporations where just honest with us for once then the world would be that much more bareable.I was recently switched from Virgin to Sky BB exactly 7 days ago and since then I've been unable to connect to either Xbox Live or PSN. The issue I'm having at the moment is giving me the message "Signing in.. Please wait." and then times out, I've tried alternative DNS settings, opened the DMZ on my router and also made sure uPnP is enabled.I'm well aware a lot of people are having this issue but I have two friends also on Sky who haven't had a single issue using their console with Sky. Can anyone help me please? I'm getting extremely aggrevated not being able to use my service properly after just a week.I've also been through every 'guide' that Sky have, which is just a basic connection to the wireless/wired network which I've already established.[Update] When I'm able to sign into PSN or Xbox Live it connects fine at first, left idle on the dashboard It stays connected as well. The second I try to do something involving the actual connection like syncing trophies attempts to do this until 3% and then instantly signs me out of PSN. It's definitely NOT an issue with Sony or Microsoft as It was fine with Virgin and everyone else I speak to is able to login just fine.An error has occurred. You have been signed out of PlayStation Network (80710723) - If you Google this, you can see just how many people have this problem with Sky.[Update 2]The connection works 100% perfectly when connected using an Ethernet cable, the issue is somewhere within the Sky router settings. I don't wish to use my PS3 with an Ethernet cable as It's inconvient so I'd like to try solve this issue still.Seems a number of people suffering same problem as me.....got Sky router now can't get internet on lap top wirelessly, have to use ethernet cable. PS3 will connect but constantly get kickedoff on-line gaming sites, Blackberry used to quite happily connect to BT hub and give me reliable UMA connection. Since Sky arrived I've gone back to the dark ages. Have had various IT nerds look at it and they've drawn a blank. I see Sky, in their wisdom, won't allow decent routers to be used for Sky Broadband access. Am close to cancelling Sky Broadband subscription unless I can get router username and password that will allow my IT nerd friends to bypass what appears to be duff kit.Only way I've been able to get anything like a decent wireless connection is using the old BT hub and piggybacking that to Sky router using ethernet cable, but even that appears to have stopped working -but it was slower than it should be and looked ugly....so many wires....Any useful help for me, Sky?Your contact centres are impossible to navigate, by the way.....but sure you're not surprised to hear that.....Hi my PC downloads are excellent, but when I download games/updates for my PS3 they are significantly slower.Infact I've spoken to the Sky chat support twice. The first time they "reset/deleted the errors on my line" which imporved speeds a little. Then this evening they made me change channels on my router, which also helped a little.However I'm trying to download a 6GB game, and I'm only half way after 3 hours. This would usually take less than 2 hours for the same ammount of data on my PC. Just to put my worries into context I've got several games ready to download all take up multiple GBs. So I don't want to mess about, I just want to see my PS3 get the normal download speeds my PC gets.I have a feeling sky are restricting the data ro my PS3 for some reason, any help/suggestions?Pity that another channel never helped to fix the issue man+city67 :-( When you say the the phone and the router are at the other end of the room is the Sky+HD box is connected to the telephone as to use the interactive on the box you need a wired connection. If you are getting a download speed of say 3 Mb and you are using Wifi on say 3 devices then that speed is split between the 3 devices so the actual wireless speed would be 1Mb which is no use when your tring to save the world on a ps3. Could you post your router stats by following these stepsplease, open a web browser window (e.g. Internet Explorer/Firefox), enter in the address bar, and press Return. In the login box, enter the username admin and the password sky. Click Maintenance and then Router Status, you will then see a screen which shows your Sky Broadband Access Line (Connection) speeds. so that we can check for any apparent issue and we can then look into this further for you. ThanksWas there any conclusion to this as I am having a problem over the last couple of months where my Nat Type is alternating between Moderate & Strict and online gaming is becoming near impossible. 90% usage of our broadband is gaming so if I can not fix this issue then it comes to the point where I am just wasting money and will have to look in to alternate providers which would be a shame as up to now, Sky Broadband has been fast and efficient.Few details regarding my issue:I have a PS3, connected wirelessly to my sky router (the one that looks like a mini silver sky tv box) I have tried to connect both wired and wirelessly but both make no difference. Other aspects of the internet run fine, I can stream television perfectly. It just no longer likes games. Please help! Upnp is enabled btw.go to router>security> services>add custom service. u will need to create a new custom service for each port or port range. give each one a service name so if the port ur gona forward is 443 then name it 443. then select the type tcp or udp or both then enter the start and ending so if ur port ur doing is 443 that needs to go in start and end port.Services - Add Custom Service - PORT FORWARDINGService DefinitionName: 443Type: TCPStart Port: 443Finish Port: 443or if is a range likeServices - Add Custom Service - PORT FORWARDINGService DefinitionName: 3074Type: TCP/UDPStart Port: 3074Finish Port: 3075now complete for all other ports.now we will forward them to the ip that the ps3 uses. so goto Firewall rules and on inbound services click add.in services combo box look for 1 of the services u just createdFirewall Rules - Inbound ServicesService 443Action ALLOW/ALWAYSSend to LAN Server: 192.168.0.? <( here goes the ip ur ps3 is using)WAN Users ANYStart: . . . (leave blank)Finish: . . . (leave blank)Log NEVERnow repeat the steps untill uve done all the ports u only need to do them onceonce all done u should have 6 inbound services now click applyHiI purchased a Sky wireless connector and it arrived on Friday. I connected it to my Sky+HD box and I am only receiving 6 On demand programs, and when turning on my Sky+HD box, and going to the On Demand tab, I see a message saying "to get full on demand service go to sky.com/tvondemand" Also, my On Demand does not currently look like Instead it looks like and This annoys me as I have purcahsed a Wireless connector to receive no advantages to my current sky subscription. I have checked through the network settings and all are "ok", And the lights are lit on the front of the wireless connector. Also I have forced an update to the box, which didn't change anything and I have gone through endless lists of settings and to no avail, nothing has changed.Model Number: R005.053.70.11PVersion Number: 4f3107Manufacturer: SkyPlease could someone help me in resolving this problem. Would be a big help.Thank youHi,I've just noticed while streaming Sky F1 using Sky Go that there are now 5 'signal bars' instead of 4 on the blue bar at the bottom of the page.Can someone explain what bandwidth is required for each of these settings ?Also, for last week's F1 at silverstone i was able to broadcast with 4 bars constantly for the entire programme (11:30am -> 3:30pm) with no buffering or freezing, since the extra bar has been added my window occasionally freezes and reverts back to 2/3 bars.I don't think my broadband is the issue, here's my speedtest result:Any help is appreciated.RegardsHi,Are there any plans to offer TV show recommendations, via the box, with the box learning what we watch?With more and more devices heading this way, is it even a feature being considered, or are our boxes not really powerful enough for this?The reason l ask is, l've just set up my parents TV [Samsung] which has S Recommendation, when l saw this feature, l assumed it would be tied to the Freeview side, but to my surprise it does learn and control the Sky Box.It would be nice to see this kind of feature through the STB.Thanks.I'm starting to think that the quickest way to sort out a problem with Sky is through the old-fashioned snail mail. They don't reply to e-mails, the live chat option is never working and the phone lines should adopt the song by Blondie- "You Keep Me Hanging On The Telephone" with the added line of "At a Very High Cost". Frustrated is not the word at this moment SKY - PULL YOUR FINGERS OUT and do something for your CUSTOMERS for once rather than for your Bank Accounts. And just to top it off they are going to hike their prices up by another up to 10% in September for WHAT ??? . Football rights maybe - What about those who don't subscribe to Sports ( For which i do - until I can get them to cancel my contract), which is proving very hard to do. Didn't get this when I wanted to upgrade my subscription, I was treated like royalty then, Keep up the good work Sky and remember " The Bigger They Are The Harder They Fall"Not sure whether this is the right place for this query, but I was wondering whether anyone else has had trouble with getting cashback on the new sky hdcustomer deal?To cut a long story short I signed up online to SKY HD+ through topcashback in order to qualify for ?101 cash back and ?100 worth of M&S vouchers, which seemed like a good deal. I put all my details through and was given an installation date and an order reference number. Very efficent and smooth I thought! Because I hadn't recieved anything in the post after afew daysconfirming the details I rung up sky and was told that my order had not gone through and that they had been trying to reach me on my telephone number.Because the top cash back order had not gone through, Sky told me that I was unlikely to getmy cash back from top cash back. The adviser told me that I would have to re-key my order via top cash back but would no longer qualify for the M&S vouchers if I placed the order online as this deal had expired. So from thinking I was getting ?200 back in vouchers and cash back the max I could now get would be either ?100 in M& S vouchers if I completed my sky set-up with the sky adviser on the phone (they would honour this deal for me as theoriginal order had been placed in time)or ?101 ifI replaced mytop cashback order online.Call mea cynic (I am a financial journalist after all)but it all seems like an attempt to get me to sign up under an offer that seems impossible to claim? I see others have had similar problems with Quidco. I was wondering whether anyone else has had the same problem? Seems odd that my online order didnt go through yet the details with my telephone number went through ok plus what I wamted to order!Hope someone can shed some light?Just an update on my case really. I had the alternative marketing source nonsense from quidco who told me there was nothing else they could do. I contacted sky about a dozen times, generally making a nuisance of myself and they eventually offered to make up the difference by reducing the price of one of the products I was already using to the value of ?120.Not ideal but at least they came to a compromise I was happy with. I'm sure if you can speak to a retention a supervisor you can sort something out as it is a known issue. You subscribed in good faith and hopefully have some proof of the cash back amount so they have to honour that if they can't say what the alternative marketing source was.On the order number fiasco I'd suggest asking to see your contract details as they are legally obliged to hold a copy of this in some form for a few years. This must include all orders made. If you have the service they will have the details.This looks like it could be a big one. It has broken viewership records for Showtime in the US.Could it be the next Dexter??"Set in the sprawling mecca of the rich and famous, Ray Donovan stars Emmy? and Golden Globe? award nomineeLiev Schreiberin his first lead television role as LA’s best professional fixer. Ray is the man called in to make the city’s celebrities’, superstar athletes’, and business moguls’ most complicated and combustible situations go away. This powerful drama unfolds when his father, Mickey Donovan (Oscar? winnerJon Voight), is unexpectedly released from prison, setting off a chain of events that shakes the Donovan family to its core.Ray workswith two associates ? the imposing Avi(Steven Bauer) and laconic, hardboiled Lena (Katherine Moenning). Most of Ray’s work is for Goodman/Drexler, the most powerful law firm in town led by his confidante and mentor Ezra Goodman (Elliott Gould), and his partner, Lee Drexler (Peter Jacobson).The only problems he can’t fix are those involving his own damaged South Boston family. Ray’s brother Bunchy (Dash Mihok) was abused by a priest and now can’t stay sober; his brother Terry (Eddie Marsan) was left in the boxing ring too long and developed Parkinson’s; while they are haunted by the memory of their little sister, who committed suicide when she was a teenager. Additionally, his wife Abby (Paula Malcomson) is still adjusting to their west coast, suburban life while raising their two children, Bridget (Kerris Dorsey) and Conor (Devon Bagby).Two-time Oscar? nominee and Emmy? and Golden Globe? winnerJames Woodswill also appear in a recurring role asPatrick ‘Sully’ Sullivan, who has a complicated history with the Donovan family, whileRosanna Arquettewill guest star as Linda, a former starlet who befriends Ray’s father Mickey."Lennyuk66 wrote:I would just like to state I am having a similar issue on my 4.2.2 Nexus 7 - it was once rooted but I have since factory reset so as far as teh device is concerned it was never rooted yet sky go will not work - it is the only app out of several that block root that is refusing to work now that I am back to an 'unrooted state'. This suggests to me that Sky are doing some server side logging which is recording a black mark against us once root was detected that can never be undone.Lennyuk66,Quick suggestion, but when you re-installed your apps make sure that a SuperUser app was not automatically re-installed/restored. The app itself can be installed even without actual root access being available and it is one of the things the Sky Go app seems to check for as part of the root check.Hi Jim-mckenzie1, I am glad to see another new name on the forum, although I could have hoped for different circumstances. I am sorry to read that you are clearly affected by this issue also and still awaiting this problem to be fixed, once and for all. At present we do not have any further information in relation to a definitive date for this to be completed I'm afraid to say but if the number of emails I see flying around our department isanythingto go by, we are doing everything we can to try and get some more information made available for us to share with you. The best thing we could ask you to do is to check back on the forum for updates at a time which suits you. Sorry I could not have been more help with giving you any concrete information about this device being supported once again.Peter-Ed wrote:Hi dsg,We have been asking the questions on behalf of the customers, this does not mean that we are going to get the answers if the development team do not give us them, We are trying to get this but you do need to give us time to be able to do this. I would appreciate it if you would allow this. We do want to know this ourselves, we do want to help and get this resolved.Can I also just say as a heads up your signature is wrong, an allegation is not an assertion of fact it is actually: (and this is from the oxford dictionary) a claim or assertion that someone has done something illegal or wrong, typically one made without proof.Thanks,Hi Peter-Ed,Thanks for taking the time to confirm the dictionary definition of "allegation". I can see that you must be very busy dealing with disgruntled customers so it's much appreciated. Since you raised it, my point was the distinction between an assertion (of fact) and an expression of opinion.I inserted it to give the moderators a little help when deciding whether the content of my posts breached the forum rules as there seemed to be increasingly regular instances of confusion.I can't really see the substantive difference between your definition and that in my signature. Therefore, I'll respectfully disagree that it's "wrong" and stick with it.On to the actual substance of my post and your response, it is my humble opinion that the developers have had ample time to provide an explanation for the unacceptable delay in resolving this issue and their failure to do so is a failure of customer service. It is also my humble opinion that Sky is not entitled to expect its customers to display endless patience because a customer-facing department is struggling to get hold of information internally. If you are frustrated, it stands to reason that there might be an internal process to allow you to escalate your frustrations for the benefit of your customers. Unless the development team are in fact omnipotent and answerable to noone, which seems a tad unlikely.edit: While typing my elongated post, I see that a response (of sorts) has arrived conjuring images of blood pouring forth from stones.Peter-Ed wrote:Hi dsg,I do totally understand where you are coming from but we can only tell you what we have been told. If we could tell you more information we would but our hands are tied. There is no more information at this moment in time and as soon as we hear anything the forum will be first to know.I appreciate the second half of your signature starting from Anything posted. But the thing is a fact is something that is 100% proven where as an allegation is not so it is actually a contradiction of phrases. Plus if you say someone is doing something where you have no concrete proof then this is an allegation. For example I could say that my wife had an affair but it is an allegation until I have proof (she hasn't by the way). A fact is that 1+1 = 2 Thanks,Ah, the joys of semantics! I agree, of course, that an allegation is not a fact. What I am saying is that it is an assertion of fact (or, if you prefer, an assertion that a fact is true). Again, the distinction here is the difference between you stating as fact that your wife had an affair (this, without proof, would be an allegation) and you saying that, in your opinion, you thought that your wife was having an affair. The latter acknowledges that you are not stating it to be true and that an alternative explanation is possible. It is not, therefore, an allegation.This is the context of my signature. Phew.Back to the boring old substance again, I don't feel that you have addressed what I said. I very much get the fact that you don't have any more information. The point is rather what happens when you don't have information that is reasonably requested by lots of customers on here and whether we all (you, the staff, and we, the customers) blindly accept that we will have to sit back and wait for the developers to decide to provide us with the information or whether there is some mechanism within Sky for it to be escalated as an unacceptable situation so that some pressure is exerted on the people who are supposed to be providing the answers. Or do x number of unhappy customers have to email the CEO each time such a situation arises in order to provoke a response, because this doesn't seem like a particularly efficient resolution mechanism?rscott wrote:Peter,Could we not discuss this further in the Private Sky Go forum and get more information from the developers? That was, after all, one of the reasons we were given for the establishment of the private forum..Amen.I'd just like to add my voice to the idea that airplay should be enabled on sky go without havint to hack your ipad. You can stream sky go to apple tv via air parrot or via the inbuilt airplay in Mac OS 10.8, also the xbox 360 has a HDMI port. BBC is a similarly large content provider and they allow this feature, use your leverage Sky to push the media companies to allow to stream to airplay. And if not everyone will allow it then enable the content providers programs that will, rather than a blanket ban. It's an absurd system that is punative against those that actually pay for their media (and watch your adverts) rather than steal it are more restricted than those that dont.Am quite dismayed to notice that now my account has been activated and my bill has been paid there has been no further mention of my ?100 m and s vouchers. I have kept my initial order and acceptance email, but this is now the only reference linking them to my account but accounts seem quite varied to be honest it was what swayed me to join Sky. I have paid my bill in full and currently have undergone an upgrade order at a cost to get my previous provider cancelled. Did I do the right thing I ask after looking at the forums.You could have an Octo-port LNB installed on a dish. This could then feed any combination of Sky+ HD & SkyHD STBs as you like until all eight ports are used up.As you have two dishes, you could have both dishes set up in this manner. This could provide you with up to 16 feeds.If this is not enough, I would definitely suggest that you consider the previous option I mentioned.Some important considerations which may influence the final decision for you:Do remember though that all the STBs must be connected to your telephone line. If you cannot get a suitable extension to each room then consider getting a suitable DECT sender. A well known high street chain sells some that are compatible with the Sky STBs, provided that you set the switch to "Modem". I believe that you can also purchase extra 'slave' units which would mean that you only need the one 'master' connected to an actual telephone line.Personally I would get someone in to look at what you are planning and get a professional opinion. I am not and never have been a professional installer of Satellite equipment and I am only aware of some of the issues. Local planning regulations could also have an important influence.Should you wish to consider upgrading each STB to a Sky+ HD STB at some stage, then you may well end up wanting more ports than is available with an Octo-LNB on each dish.Hi,The problem seems to be intermittent but what is happening is that when we go to watch some recorded programmes we just get a blue screen and the programme does not play, you can't fast forward or rewind. It obviously doesn't register that you have tried to watch it because when you go back to the planner (if it lets you) it does not show as viewed, it still says recorded.I have unplugged the Sky box from the back and left it off for a while but that still doesn't work and I have also tried your Sky Planner Rebuild but again this made no difference.Last night we tried watching something but again it froze but it then also wouldn't let me go back to the planner so all I could do was unplug the box but it did let us watch the programme that we had been trying to view previously.I notice that some people are getting error messages but nothing is coming up on ours.Thanks for your assistance.I am furious. After visits from several engineers Tuesday, the phone now sort of works, but has a two tone signal rather than the standard dial tone. My stepson was told by the BT engineer that the phone was OK.I replied to an email at skycustomersupport yesterday but they haven't contacted me.My broadband speeds are still in the order of 0.6mbps. This is way below the two to five mbps I am paying for. The link below takes you to my latest result from speed test.I want my phone working properly, and broadband to at least the minimum specifications, today, or I want a refund and to cancel my contract.Please call me at work after 10.00am on my mobileJustin"Upload of 10" ! We dont get this unless it a fibre or Wireless Product, thats down to Openreach or Individual companies You are on a all copper line like the majority of UK and World! Even with these 10Mbps of upload you will run into trouble just ask someone playing black ops and and its lag compensation! Back to your statistics you posted, no problems, unless you want change the law of physics, I tend to leave this to Stephen Hawkings and his peers!However there could be problems with the quality of your connection and setup, firstly if you happen to be wireless from your router to your devices not much point in carrying on its not the best way to play online games or HD content", Wireless is flaky at its very best and very likely waste your time in the following. From command prompt from pc "ping bbc.co.uk", do this over a day, morning afternoon and evening after 7pm, look for a steady "time=00ms", best done with just the pc nothing else running on the pc or other devices. If "ms" increases into three figures as the day progresses, its likely you are on a congested exchange, phone and moan at sky and you can check here , you can expect around 3 month turn around in fixing the propblem from once they acknowledged the congestion!Indeed for best practice you could also connect to the test socket with filter and post your stats and look over your pings again.One should always remain polite in ones postings and be able to accept criticism. One should not expect to always hear something to one's advantage and it does help if you make full use of good spelling and grammar. Threatening a large organisation like Sky is a waste of time - they have such a large subscriber base that they can do without your custom. As for going to Virgin, you may find you have the same problem as your credit history will be held be independent bodies such as Experian or Equifax, who organisations like Sky and Virgin use to credit vet their prospective customers. You need to contact these credit reference agencies to get your credit record altered to show the correct information. This may involve some cost. CAB will be able to give you more information about this process than me.HiSky unlimited customer. Have full tv package and been with sky about 15 months.I recently moved home and after some delay my line was activated. I've patiently waited as they "test" the line and I have to say i'm not impressed with this at all.When arranging the move I was told to expect between 9 to 14 mb/s download speeds. I'm a little surprised to see that now i'm here and live I can't break 2.3mb/s on the online speed tests. I'm getting gaming pings of 400m/s and torrents download at no more than 300kb/s.As a keen gamer and an avid watcher of american TV shows I need a much faster connection than this,I'm about 800 meters from the local exchange. I've tried all phone sockets and I run on a cable and not wif-fi.Look at the upstream noise, its rediculous. The line attenuation seems really poor and the upstream speeds are laughable...What could be going wrong??ROUTER STATISTICSSystem Up Time:0:17:11Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER105238131966044519760:16:26Up1340621076750921318600:17:11Up16586143660623520:16:54ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin2553kbps605kbps62.5dB36.8dB3.7dB16.0dBThanks for posting your stats. Unfortunately they don't show anything remarkable except that your connection speed of 1535kbps (1.5Mbps) is low for your line attenuation. You should be seeing something closer to 4.6Mbps. A few things to try to rule out (as far as possible) any issues with your own wiring:1. Change the ADSL microfilter for a new one2. Make sure the router is plugged into the Master phone socket - the one which connects the cable coming in from outside - with no extension cables, using the short ADSL lead supplied with the router3. If there are any extension sockets or other extension cables wired into or plugged into the master socket, carefully disconnect them.Then retry your router stats. If they're identical to those you've posted above, the issue is unlikely to be within your home, except possibly a faulty master socket and you'll need to report a slow connection to Sky. Be prepared by checking the estimate Sky gave you when you signed up (it will be on your MySky page) and report on the basis that your connection speed has dropped way below that estimate (as I'm sure will be the case).I recently joined sky and was very impressed with there service I started of with entertainment and sports packages but then added movies to but then Netflix came along then I realised sky movies was not worth the money here is my reason Netflix streaming is stunning HD sky you have to pay extra for that privilege cancel movies and with that money got Netflix and love film for my DVDs sky had the lead but these guys are closing fast sky needs to give HD as standard for me to return, finding it hard to justify my sky subHiI am using this forum as a last resort.On 18th April i completed the procedure for claiming my ?75 reward following recommeding a friend - Order Number - 0418 EEWI 947 11147.I waited the suggested 45 days (even though my friend had her voucher within 14 days) Nothing... So I called and spoke to someone who appeared to be helpful and she said I would have the voucher witihin 3 to 5 days. I checked my emails regularly (inclduing spam inbox) and nothing was received. On 6th June I called again... The lady I spoke to said that she would replace the product and that I would have to wait another 28 days..... I was not happy. So I called again last week and was told by Ranjith that he would make sure I had the voucher on or before 20th June.Guess what. STILL NO VOUCHER. You are very quick at sending out your 'customer feed back surverys' by email... but still no voucher by email. I know you have the correct email address for me.I have even put my telephone number on the latest feedback survey and still no one has bothered to call me.I have been a sky customer for over 10 years... you have never given me anything.. never any offers, loyalty discounts and despite paying over ?10,000 for your services over the years you cant even send me a ?75 M&S voucher.Plesae please please please someone... Fix the problem.Yours, unhappilyTeresa Feasey.HiI am using this forum as a last resort.On 18th April i completed the procedure for claiming my ?75 reward following recommeding a friend - Order Number - 0418 EEWI 947 11147.I waited the suggested 45 days (even though my friend had her voucher within 14 days) Nothing... So I called and spoke to someone who appeared to be helpful and she said I would have the voucher witihin 3 to 5 days. I checked my emails regularly (inclduing spam inbox) and nothing was received. On 6th June I called again... The lady I spoke to said that she would replace the product and that I would have to wait another 28 days..... I was not happy. So I called again last week and was told by Ranjith that he would make sure I had the voucher on or before 20th June.Guess what. STILL NO VOUCHER. You are very quick at sending out your 'customer feed back surverys' by email... but still no voucher by email. I know you have the correct email address for me.I have even put my telephone number on the latest feedback survey and still no one has bothered to call me.I have been a sky customer for over 10 years... you have never given me anything.. never any offers, loyalty discounts and despite paying over ?10,000 for your services over the years you cant even send me a ?75 M&S voucher.Plesae please please please someone... Fix the problem.Yours, unhappilyTeresa Feasey.Received a Promo letter, asking me to come back to Sky which wastitled 'Sky+5'.Called the number shown, they had no idea what 'Sky+5' was and kept putting me on hold to talk to colleagues.**I** explained what the offer was, reading the letter and went through the payment process. Got to the end and was told there was an additional ?60 charge for re-connecting the broadband (?60 to flick a switch). I read, and re-read the letter, including all the tiny, weeny small print...nope, no mention of any reconnection fee. Advisor said it was 'on the system' so I'd have to pay it. I didn't, but Sky got 40 minutes of premium rate phone charges for nothing.I've since spent 3 days, 3 DAYS, mailing customer services, each time being asked questions alreday answered on the last mail. The last mail asked if I was a Sky customer, on a mail which was about trying to join Sky!!They're now ignoring the mails, as I guess they can't admit that the promo letter was misleading as they'd missed out the ?60 charge until you call.I must be mad even TRYING to join Sky (especially looking at the complaints on here); if this is how they treat people attempting to give them money, goodness knows what their customer service would be like once they were getting it...So I finally got to pay Sky some money. Lots of going around in circles, never did get an answer why they'd tried to charge me an extra ?60.Engineer was booked, arrived,.....and left again.Apparently the wood in the front garden was a health and safety risk.So I moved the wood (which would have taken him all of 30 seconds) and re-booked.The engineer arrived, looked where the cable had to go....and left.Apparently this time he couldn't get his ladders close enough to the bay window to pin the cable correctly. (Even thoughI spoke to him and said "...just throw it over - I'll pin it if you don't want to..."). (- The reality is, it's not a 'bread & butter' installation. They get paid per install, and as this one is probably a little longer to do than most, so it's not worth their time to do it.)So I mailed my good friends in Sky 'customer services' (sic) on Friday and told them the engineer had scarpered again, they re-booked for today (Monday 21st).I spent a few hours sweeping out the front to make sure no dust or grit particles could threaten the health and safety certification of this install - fingers crossed, third time lucky.Anyway, I just mailed 'customer services' (sic) to ask what time he was coming (as I'd been told I'd get a phone call - sound familiar?) and apparently the install was 'carried out' on Friday - no record of my being told he was coming back today.My Wife took the day off to let him in (again) - 3rd day wasted.It gets better and better....It's (was) all going to be ok.I spoke to Lorna in the retentions (cancellations) department.She assured me that the installation would happen and that the modem was shipped and would be with me for the install on Thursday.She gave me her word that she'd call me yesterday evening, to make sure everthing was ok after the installation people had called me.In the meantime, I called the broadband department to ask when the modem had been posted -WOULD YOU BELIEVE it hadn't even been posted yet? - WHAT A SURPRISE! and it would take 6 working days to get to me. So that makes nearly a month to get broadband.Still, I only explained when I joined that the braodband was needed ASAP as my wife does a lot of work from home.- So at least they listen.Let's see what Lorna says when she calls.......This is the case with a lot of "potential" Sky customers. "Once bitten, twice shy" as they say. Best to stay away from these lying, thieving low-lifes who promise you one thing and then don't deliver. See my earlier post (order taken over the phone using personalised letter sent to me but a few days later nothing happened and another rude lady then said there is no sign of the order so I must be lying about the original order). Anyway, I've gone with Virgin now for Broadband and sticking with Freeview for TV and I suggest as many of you as possible go with Freeview or Virgin.....just avoid Sky altogether.Thanks for taking the time to post and welcome Nick831 I do apologise for the late reply, to be one of the first to find out about events, sign up to receive the latest newsletters. To do this, sign into our with your Sky iD. Follow the "Your newsletters" link in the Your Sky Newsletters section. Once you've entered the email address you want email newsletters sent to, check the boxes to choose My Sky Week and Sky Movies from the newsletters listed. You can also , making sure we have the correct details. If you have any other queries feel free to post again Thanks,Yes - have changed password and removed and reset up account in Outlook (2010).Its saying my email server rejected my login with:Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Service is not available; please try again later. (#MBR1236)'I have been using Outlook for years and never had any problems when it was chamged to Yahoo. Its on POP not IMAP.HelpThanksYes - have changed password and removed and reset up account in Outlook (2010).Its saying my email server rejected my login with:Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Service is not available; please try again later. (#MBR1236)'I have been using Outlook for years and never had any problems when it was chamged to Yahoo. Its on POP not IMAP.HelpThanksHi there wiona, I am sorry to hear that you are continuing to receive correspondence related to your old Sky account at your previous address. Caesarome is correct in that as your previous account was cancelled following cancellation on occassion some customers may be sent mailers offering them incentives to return to Sky. Can you advise if it is this time of correspondence that you are receiving or if the letters received are related to your account/billing? Look forward to hearing from you Thanks againIts your noise at 11.8db, this should be bear 7db. Why your noise is higher could be a fault or as OPenreach like to suggest its your set up! You should be getting around 8mbps Marcos below-The forums are customer to customer in the first instance, Only the sky Community co coordinator will ask for personal information through Private message. Would you mind posting your SKY Router statistics speed test results this will help all with diagnosis-If you have posted your Stats could you post your stats again however-If possible it would be best to connect to the BT master socket remove the front plate if possible and connect to socket with filter this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge Sky, which will be passed onto you, around ?130.00 upwards.Noisy line! Crackles echo When making telephone calls, if so this is not good for your broadband, you can check-Quite line test dial 17070 from test socket and listen to Zoe - best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops echo Zoe will tell you , report a phone fault as a noisy line and echo on your phone can impede your internet connection, don??t mention broadband at this time report phone fault on 08442 411 653Calls to Sky contact centres are free for Sky Talk Freetime, Weekends and Anytime customers.BT customers pay 5.1p/min and 13.1p connectionPs Sky like you to use the leads that were provided.Hi RPB,Thanks very much for getting in touch and posting such useful information. We’d be very interested to investigate this with you. We will send you a PM requesting customer account details and contact details so that we can get in touch more directly. Thanks also for taking the time to try all the troubleshooting steps, sorry to hear that those didn’t solve the problem but that’s very interesting for us to investigate and we’ll be happy to do so. Can you think of anything at all that changed around the time you started seeing the problem, had you just upgraded the app or anything like that?Thanks,Sky+App TeamHi all For around a month I have had a permanent conectivity issue where the Sky+ app will not connect to my Sky HD box.IT used to work fine and would connect always within a few seconds.Please see below for my details....Issue details:Symptoms: On the Sky+ app it just does not find any Sky box to connect to.Have you had this problem ever since you first installed the app?: No. Only for last few weeks.If not, when did it start? A few weeks ago.Do you know any way to work around this problem? No, it will not connect.Sky+App version from the App help page: 4.4 (160970)First 4 digits of the Version Number in the STB System Details Screen: 4f31Model Number in the STB System Details Screen: R006.058.60.00PI have been through all the advice in the troubleshooting guide: YDescribe all the devices in the ??chain?? between the mobile device and the STB: See below...Apple iPhone 5 -> Virgin superhubrouter -> Sky+Connector -> STBHave you added any of these devices recently, and did the problems start then? Nothing added recently.Anything else you want to add that you think might be relevant:Virgin router rebooted numerous times; Sky connector rebooted a few times; Sky HD box rebooted also. Sky+ app upgraded to latest version; iPhone rebooted anyway to test this. Still not working.Thanks for any advice you can give me.Regards,Richard.Hi,Have just has sky installed today with a sky HD box in the bedroom. I asked the engineer upon installation doesn't the multiroom box need to be connected to the phone line? On which he replied "nah not really". Having read around it appears it does. This means I now have to fork out for a splitter plus to have a cable run from the front room, whete the BT box id, to the bedroom.Can I just say today I've had both the broadband and tv service installed. The guy from openreach was professional and excellent. However the two engineers from Sky were a couple of wide boy jack the lads, who appeared to just want to get the job done as quick as possible and not explain anything. The cable running from the dish up to my third floor flat hasn't even been tacked to the wall and is just hanging loose. To be honest it hasn't set the best introduction to sky for me.Hello,I have recently moved address and contacted yourself via the home move service and talked to an advisor who has sorted everything out. My internet line is due to be activated at the new house on July 2nd. This morning however I have received redirected mail from the previous address confirming the order for the sky modem saying it will be arriving shortly. I still have tenancy at the old property until 30 June but I am worried you will try to send the modem to that address.I have also logged into my account on here and the old address is still listed as my correspondance address? My new contract does not effectively start until the 2nd of July but is this normal?Thanks,Gavin.I have got sky atlantic but i cannot record it manually by pressing red record button whilst watching it or putting it on to record latere that night.Both ways of trying give the same message"rercording interupted". If i try and record any other channel at all it works, only Sky Atlantic,sods law, if i wanted to record Jeremy Kyle or some equally pathetic programmes it would work but if i want to record Boardwalk Empire then no chance. Im about to start smashing things, please help, prefereably before Boardwalk starts at 9. Heres hoping, thanks in advance.I've had the exact same issue occur with approx 6 recordings on my Sky+HD box. They all appear to have been recorded within a couple of weeks of the box becoming unresponsive. After I rebooted the box, all new recordings ok, but various existing recordings refuse to play (tried starting minutes into recording and fast-forwarding with no luck).Performed planner rebuild, but no effect on recordings (although must say I noticed a distinct performance improvement, so not a total waste of time).Is there any other actions that could be performed to "repair" these recordings without a system reset (as don't want to wipe hdd and lose all recordings)!I stand by what I've put.If you look around the web you find most people have a problem after the warrenty time.Some have had the problem on and off for years.I'm a qualified TV and Industrial Engineer. With the correct fitting/cable the dish and LNB should last decades.The receivers are poor on the Power Supply side, with many faults coming from cheap capacitors failing, just after the year.The soldering on most is a little tacky to say the least, with some parts glued in place to stop them moving and causing dry joints.In the repair industry a machine is "soak tested" ie tested for days or weeks to make sure a machine works before it goes back to the customer. It seems with digiboxes (SD/HD) the customer soak tests them because a replacement box is not always a new box. In fact a new install is not always a new box.If you pay a subscription to use a service, which is a closed service and only certain equipment works with it, you expect to be able to use it.Remember that, although you pay for many channels, you can only watch one at a time, even if it's recorded.I've been with sky right through the analogue years and there seems to be no loyalty from sky when someone has a problem.There's the list of items to try to remedy the fault over the phone (customer pays charges), engineer call out ?60 (?40 if argued about) or buy insurance at ?60 a year. People talk about customer loyalty, where's the supplier loyalty ?You have pretty much tried everything.So carry out this procedure only do the second part if you have to because you will lose your recordings.Also what make/model is the box?This can be found on the back1. Power the box off at the mains power supply.3. Locate the backup button on the front/top of the box.4. Press and hold in the Backup button, and while doing this switch the box back on at the mains supply.5. Continue to hold the Backup button after you have powered on, you should see within 60 seconds 3 more lights come on the front of the box? At this stage you can release the Backup button.6. If you have 4 lights lit, it means the box is going through the forced download procedure. Leave for 15 minutes then try to see if your Issue is resolved.If that fails then the next step will be a front panel reset (This will reformat the hard drive losing all saved recordings):1. Power the box off at the mains power supply.2. Locate the left and right arrow buttons either side of the select button on the front/top of the box.3. Press and hold both the left and right arrow buttons in together, and while holding power the box back on and continue to hold the buttons after the red light comes back on.4. Continue to hold the buttons, you should see within 60 seconds, the blue/green circle light in the centre of the box light up a full circle.5. Let go the buttons then press select button on the box twice.6. You should see the blue/green circle light moving anti-clockwise and the record and play lights in the centre flashing on/off.7. Once the lights go off, the box will have rebooted and you will now only have the red standby light lit on the box.8. If you can now wait 2 minutes before switching the box back on from standby to see if the fault has resolvedIm havin the same problem with my router and broadband connection iv had no broadband since last thursday and its now monday and this is the 3rd time its happen but it uselly comes bk on after a day my @ will flash red 3 times then go off fed up of ringing sky as they go through the same thing everytime but still cant get to the problem iv been in touch with talk talk and i can switch to them but why shud i sky shud sort it out they have done test on the line and its all working fine someone gave me another router to try but its a soild red @ light but they did say ring sky and they shud help u and get the box connected to your line but it means to talking to an advisor who just winds u up and doest understand you they said replace your router but it will cost 36 pound what if it aint the router and iv paid all that money out if any ine has an idea please feel free to helpRacy+Jace wrote:That dam'n red button is (REMOVED) me off. As stated below, if the SD channel allows you to remove the red dot why the hell cant the HD channel allow you to do the same! Come on sky and pull you finger out!The problem is that the HD channel does allow you to remove the "red button" that indicates interactive services, but for some frankly stupid reason, someone at Sky decided it would be a good idea (not!) to add a red button into the Sky F1 HD logo itself, which of course cannot be removed.So you press backup to get rid of the annoying Red Button, and he presto it is replaced by the same button in the logo No doubt someone in marketing thought this would be a good way to permantently remind people of the interactive services, without having any clue as to why people don't just want to remove it but need to remove it to avoid any possible damage to their screens.So if someone in Sky thinks they are doing me a service by reminding me of interactive services then they are not! Quite the opposite in fact, as it means the only way I make sure this red dot doesnt damage my screen is to watch F1 on BBC instead. Talk about shooting yourself in the foot.Normally I might not be so bothered about on screen graphics like this, but11. its a big bright red dot with high contrast to the surrounding area- so exactly the sort of thing that might damage it after prolonged use2. F1 is shown for several hours, and so if you watched all the coverage continuously, you clearly would increase the risk.I can't believe that Sky are so inconsiderate of their customers in doing this, and coming up with the lame excuse that it isn't on SD because that is shown by other broadcasters. Great, so Sky are happy to risk damaging their customer's screens, but don't do it to non-Sky customers.The on-screen icon timeout option is there for a good reason. So please sky just use the standard red button feature and stop trying to be 'clever'. Because it isn't....Access speed is generally based on location to the server. Pinging a server, which itself has a good connection, from any where in the UK will generally be 60 -100 ms. Pinging a web server like sky.com would be around 60ms. Ping is based on hops (TTL hops) open a command promt in windows (start>run> and type cmd - in the black window type "tracert " (without the quotes) for example this will show the hops to you pinging server. under 8 to a gaming server if good. If you get more then it's because the gaming server is on a different provider from you or country. If you get a lot of *.*.*.* addresses then this may be a router that is set up not to respond to a ping (icmp request).Btw wireless will have very little difference on a ping, were talking 1-5ms assuming it setup correctly and you've got a good connection (close to the wirelsss).Also you'll notice very little difference on a ping conneciton in game <10ms, what you need is <30ms to notice any difference. Of course playing say wow is a little different from Battlefield - FPS games really need a very good ping. Knowing the differnece from network lag to server lag and also PC/system/console game lag is a fine artFor anyone interested, the above is the result of another 45 minute phone call with the Customer Solutions Team (CST).As explained on numerous occasions to them now, although our speed has reduced because DLM detecting an unstable connection, the reduction in speed is not our main concern. Our concern is the unstable connection which is getting a high amount of packet loss (see above, this example was taken while on the phone with CST), high pings and a high exchange hop.Anyway... my wife received a call earlier today which was apparently the BT engineer (although we explicitly asked for them to contact me directly since I'd be at work and I know what our problems are). I called CST when I got home from work to see if they had any record of what the call was for and I was informed that the call was to let me know the engineer would not be visiting us and instead wanted Sky to send us a new router first.Why were we promised that a BT Engineer would be called out? And why would BT refuse an engineer visit and instead ask the ISP to send out a new router? I've never heard of this happening and to me this just sounds like Sky trying to force me into a new 12 month contract by ordering the new router. I have politely reminded CST that I would be more than happy to sign up to a new 12 month contract but only once our issues have been resolved. Our issue is NOT a router issue; we have tried 2 Sky routers and a 3rd party router yet experience the same problems.CST have today passed this onto LOC (whoever they are) to deal with as they see fit. CST took a note of this thread URL (although after repeating it back to me and me correcting them on several parts of the URL I don't quite think it was taken correctly) and have made a note of this for LOC to look at. Whether this will mean we have an OpenReach engineer visit and actually fix what we believe is the problem (faulty wiring and/or replacing the old style BT Master Socket with an NTE5 one) is a different story.I think the above PingPlotter result speaks for itself. CST have had numerous opportunities to try and get this fixed yet still refuse to acknowledge there is an issue and insist on sending me a new router. Hopefully being passed to LOC will mean progress but this is Sky's final chance to get it right and fix the problems. These 30-45 minute phone calls with CST are getting tiresome so if our issue isn't fixed this time round then I will be cancelling our broadband and moving elsewhere.For anyone interested, the above is the result of another 45 minute phone call with the Customer Solutions Team (CST).As explained on numerous occasions to them now, although our speed has reduced because DLM detecting an unstable connection, the reduction in speed is not our main concern. Our concern is the unstable connection which is getting a high amount of packet loss (see above, this example was taken while on the phone with CST), high pings and a high exchange hop.Anyway... my wife received a call earlier today which was apparently the BT engineer (although we explicitly asked for them to contact me directly since I'd be at work and I know what our problems are). I called CST when I got home from work to see if they had any record of what the call was for and I was informed that the call was to let me know the engineer would not be visiting us and instead wanted Sky to send us a new router first.Why were we promised that a BT Engineer would be called out? And why would BT refuse an engineer visit and instead ask the ISP to send out a new router? I've never heard of this happening and to me this just sounds like Sky trying to force me into a new 12 month contract by ordering the new router. I have politely reminded CST that I would be more than happy to sign up to a new 12 month contract but only once our issues have been resolved. Our issue is NOT a router issue; we have tried 2 Sky routers and a 3rd party router yet experience the same problems.CST have today passed this onto LOC (whoever they are) to deal with as they see fit. CST took a note of this thread URL (although after repeating it back to me and me correcting them on several parts of the URL I don't quite think it was taken correctly) and have made a note of this for LOC to look at. Whether this will mean we have an OpenReach engineer visit and actually fix what we believe is the problem (faulty wiring and/or replacing the old style BT Master Socket with an NTE5 one) is a different story.I think the above PingPlotter result speaks for itself. CST have had numerous opportunities to try and get this fixed yet still refuse to acknowledge there is an issue and insist on sending me a new router. Hopefully being passed to LOC will mean progress but this is Sky's final chance to get it right and fix the problems. These 30-45 minute phone calls with CST are getting tiresome so if our issue isn't fixed this time round then I will be cancelling our broadband and moving elsewhere.I introduced a friend in July, using the online form. I received a confirmationemail from Sky, telling me that they had sent an email to my friend containing a link he was to use to continue the process. The link did not work so we phoned Sky immediately and were told that the link was having problems and that we could continue with his order over the phone. 3 months later, no vouchers so I phoned Sky. Wastold that we were not entitled to vouchers as had to introduce a friend via online! I explained what happened and was told vouchers would be sent within 30 days. THEN received an email stating that they would NOT be sending vouchers as I did not introduce anyone. Have called Sky today and was told that we are not entitled to vouchers because my friend lives in a flat!! Awaiting a call from a manager, if this is not resolved in my favour I shall cancel my Sky, urge my friend to do the same, thencontact OFCOM as this is blatant misselling. I am livid!I have never come across such appalling customer service in all my years. I have been with sky for some years now and up until this point I have not had to approach them with a complaint. That's where it goes wrong. On or around the 6/6/13 I contacted sky through live chat to chase an over charge. It's confirmed that it was ?65 for a cancelled service call. I'm lead to believe that the money would be refunded. A day or so later I contact through live chat again to be told that in actual fact the money had been credited to my account and would reflect next months bill. Obviously I'm annoyed as this money was taken for services not rendered and a refund should take place. I had to fight for a refund to be approved. They will take the money, but not so happy to return it. I'm told on the 3rd contact with them that they will refund the ?65. Great I think. Around 5 days later no sign of the money in my account. I call them again. Sorry sir they say it may take longer. I except this and check which account it been paid to. Great I think it's going back in to where it came from. A few days later I email a complaint. Two days ago in fact. This is not replied to, as they say within 24hours. So it's now today . 16 days after the refund was processed. APPARENTLY. I phone today a very nice lady tells me she will sought once and for all. She goes away speaks to someone and tells me she will call me back in the next hour. No call and no voicemail later, I'm really loosing it. I contact sky again surprise surprise a different advisor again and again I have to go over everything again. I start to loose my temper now. She gets a manager he has the most appalling attitude, and simply repeats again and again that the refund has been completed, and their is nothing he can do. He says I need to speak to my bank. I say I have the money is not their. We go round and around on this. He eventually tells me when I push that the money was refunded onto a Visa card and gives me the last four digits. The problem now is this account was closed two months ago and for reasons I can not go into I will not be able get the money from them. So now sky have made another mistake. As you will remember early I had been told that the money had gone back to the account it came from. To sum up he refused to help any further as they had completed the refund and it could not be done again. So to sum up first they take money they shouldn't have. Then they don't want to give it back, then they refund it some where its now lost. I am basically left without my money. I have been so appalled every error in on sky shoulders and they have basically said tough.... and repeatedly told me i could only cancel over the phone. ....Staff should not be informing customers that they can only cancel by telephone.Advice received from Sky after I raised it with them, was that they are aware that customers have a right to cancel via alternative routes.Per the tv terms & conditions, these are:YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com....Sky's explanation for occasions where they respond by seeking subsequent telephone contact, is that its purpose is to identify and verify the sender as the named account-holder if this cannot be achieved from the original correspondence.I can understand that if you used your Sky ID to enter a password-protected area you may have thought that you had already identified yourself. However, customers have continued to indicate that cancellation requests made by email via sky.com lead to telephone contact being demanded.The information required according to the terms & conditions is "name, address, post code and customer number". Therefore, I advise that it is inserted in to all messages, to eliminate this explanation being subsequently provided for cancellations not being completed upon receipt.I suggest that you consider a complaint again, and that you do this by letter or email/Help Request (keep a screenshot!), as you don't wish to ring; and that you indicate that you expect Sky to backdate the commencement of the notice period to the date of your initial request, and state the method by which you want Sky to respond to the complaint (e.g. letter, email)There are details/links at According to the Sky "aim to respond to your complaint and agree a resolution within 10 days"... If your complaint relates to Sky Broadband, Sky Talk, Sky TV or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme. Good luck, and please come back to the forum, to let us know the outcome.Further info on my progress.After a couple of private messages I had a live chat with someone on Saturday afternoon who confirmed my eligibility, security access, registration for upgrade, previous communications etc etc. She assured me it was their problem and would send an Email to the upgrade team for an explanation and for them to contact me ASAP............Tuesday evening and nothing so far....however, ASAP is very subjective term so I will give them a couple more days before I try that number and go through the whole rigmarole againHi shel1981, I can understand your confusion and frustration on this problem. I would think myself if you are taking up a Sky package with TV, Broadband and Phone Line then this would all come under Sky and they would get a company to activate the line for them. As I am not clear myself with what is going on we need to access your Sky account to see what is happening, I do not have the tools to do this myself so I am going to pass your details over to our escalation team to look into further and you will receive a either later tonight or tomorrow for more details. If you are not sure of anything just ask as we will get this sorted one way or another.Try this:1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.2.Click on the Application Storage tab.3.Ensure the box is checked to Enable Application Storage at the bottom of the window.4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.Your better off phoning directly, looking back over your posts, forums members warned this might happen, and from what I can gather you have a line fault which Openreach have not yet fixed. I would advise not withholding payment, two wrongs dont make it right. Also very likely end up in another agency involved (debt collector) and credit rating being effected. Keep the morale high ground. It would be more pertinent to follow Sky complaint procedure. My guess it will be fixed miles before the 8 wks or they will let you go for free.I would use land address and to be signed for with all the detail of your issue and state you will not incur any extra cost such post etc. So receipts of posting. Keep calm and polite and copy everything, dont give them room to wriggle.Write to:Customer ComplaintsSky Subscriber Services LtdPO Box 43LivingstonWest LothianEH54 7DDThanks so much. I've been trying all sorts of codes and your first one worked! Anne-M wrote:Hi lucy1963,I have checked and there is not an exact match available for this make of TV. However, it has come up with a few suggestions to try:1868, 1451 and 2210.Can you try the codes above and let us know if one of them work?Here is the procedure to programme your remote control:If this works, test the remote by changing your TV volume. Please remember that some TV functions may not be supported by your Sky remote, but the basic standby and volume functions should work once you've put your code in.Thanks,Did you buy the remote from Sky or elsewhere ?Also do a reset this will put the remote back to its default settings.Press tvHold select & red button for a couple of seconds,red light should blink twice.Now enter 999 red light blinks twice.Then program the remote, (try 0533)These are all the codes i can find as well.Four Digit 0000 0533 0679 1533 0981 0063 5304 0038 1038 0862 1779 0229 1853 1653 1679 3104 1092 1286 1786 0039 0381 0770 0064.Three digit codes 533 505 981 206 111 679 987 102 039 064 038Hi Peewakio, I can certainly clear this up for you . As you have been advised that an engineer is not required then this means that there has been an active landline in your property before. It doesn't have to be connected just now to be a remote activation. As long as there has been an active landline before and when Openreach do all their checks, as long as no problems flag on their checks then an engineer can connect your services at your Exchange remotely. I hope this helps and please let me know if you have any other questions. Thanks,Am quite dismayed to notice that now my account has been activated and my bill has been paid there has been no further mention of my ?100 m and s vouchers. I have kept my initial order and acceptance email, but this is now the only reference linking them to my account but accounts seem quite varied to be honest it was what swayed me to join Sky. I have paid my bill in full and currently have undergone an upgrade order at a cost to get my previous provider cancelled. Did I do the right thing I ask after looking at the forums.Thank you so much KEL230, I know you were thanking Caesarome for advise already given butyou had written it so simply that your entry caught my eye straight away. So I wlike like to thank you both. when our Sky remote just stopped working suddenly half way though the evening. We tried the usual, unplugging the box for 10 seconds which works for a lot of other problems but sadly not for this. The remote wasn't even flashing so we changed the batteries and it still wasn't flashing. I hurriedly went on to the Sky forum and found this thread, I read down them all quickly and got to yours which explained everything so simply step by step, so I followed the advise immediately and hey presto the remote started to work.If anyone should have the same problems as me please look back through the forums and find the entries by Kel230 and caesarome and you will hopefully find their help as helpful as I have.Again many thanks, you saved me buying a new remote.Hi,I am also having a problem with downloading HD content from the Catch Up section of On Demand. Two HD episodes of Hannibal failed to completely download with an error message "remote network error". The SD versions downloaded without such a problem. I have rebooted my Sky+ HD box, my router and done a planner rebuild and the problem persists for HD content. Any ideas what's causing the problem and anything else I can do to try and resolve the problem?Edit. I've just managed todownload an HD episode of Futurama, so may be it's just a problem with episodes of Hannibal or longer duration programmes.Regards,Ryankelvhudds wrote:I have had exactly thesame problem and nothing resolves it so far. The problem only started straight after a system update, it was working perfectly fine before! I cannot figure out how to undo the system update as all its done is stop my magic eyes from working correctly.It maybe worth checking your rf2 settings.Press the services buttonon your remoteto access the Services menu.Press the right arrow button to highlight the Settings menu and press the select button. You will now be highlighted on Picture on the menu bar.Press 0, 1 then select to access the hidden Installer Setup options. You will now be highlighted on Setup.Using the right arrow button, highlight RF Outlets and press select. RF Channel Number displays.Using the numbers on the remote control keypad change the RF channel, any number between 21 and 69.Normally 68 Remember to press green to save changes.I'm having an issue with Remote Record... I have the Android App and when I try to set up a recording I get an error message advising that there isn't a Sky+ subscription and that I should upgrade. The problem is, I definitely have a subscription. When I check online I am subscribed, but on the remote record page it says there is no Sky+ or Sky+HD box linked to my account.I have had my Sky+HD box installed since last Sunday and my Sky Talk and Broadband has been active since the early hours of this morning.... Can anyone offer any advice?ThxHi,I've been using the Remote Record function for quite a while now, however, when I tried to access it today on my iPhone I just got blank screens instead of channel listings. Tried reinstalling the app but still the same.Thought I'd try and do it via the web instead and when I go to the listings page on Sky.com I again get nothing but a blank screen...The status of the service seems to suggest that there are no current issues with Remote Record, so it must be me, right?Any help?Running:iPhone is a 3GS running iOS4.1 (I'm currently abroad so can't update to the latest version of iOS)Sky Remote Record app v2.2Sony VAIO, Windows 7 64bit - FirefoxThanks in advanceLoHi,Once again I am having the very same issue with your remote record "feature" on Sky+ app for both iPhone and iPad.. just got home to find neither The Voice or Only Fools & Horses (BBC1 & Gold) recorded this evening. I then updated to the latest version of the app, 4.3.5 (153909) to see if that would fix the issue as it claims to do, and well, it doesn't.What IS the problem with your apps? This is such a disgrace to your company. Between my immediate family alone you are getting ?135+ per month. Is it THAT unreasonable to expect your apps to work for more than a couple of weeks at a time? The odd glitch or technical fault no one can really complain about, but this is now beyond ridiculous. I'm sure it's of no importance to you personally, but I will not be renewing my Sky subscription next month. There's got to be something better out there that actually does what it promises to do via its billions of pounds of (false) advertising.Very, very unhappy with Sky on the whole.LauraWelcome jpc2508, Isn’t technology fantastic, especially what you can do now, just a pity the instructions would be a bit easier to follow. You will be able to record on your second Sky+HD Box with your device on the Sky+ app at home as long as they are all connected to the same broadband however, you will need to select Settings on your device then Sky+HD Box Connectivity as this will give you the option to control the other Sky+HD Box. If you are trying to remote record from your phone then you need to select the viewing card to set the recording to which you need to manage in your account. Keep me posted on how you get on. ThanksHere's the point, Peter-Ed, as you appear to have missed it.Despite this, Sky staff have repeatedly denied this to be the case.Sky staff on the forum:"In regards to downgrading or cancelling, this can only be done via the telephone"."All cancellations must be done in person over the telephone".Sky staff have been claiming that the reason for requiring telephone contact when a customer chooses to downgrade or cancel is for "data protection".Sky staff on the forum:"There are other options available to discuss downgrading/cancellations, however due to Data protection we would need to make sure we are speaking to the account holder before making any changes to the actual account and this is done over the phone"."if you decide to email, fax or write to cancel your services then we will contact you (the account holder) to confirm the cancellation and apply the 31 days notice. This is for data protection reasons only as you can appreciate without speaking to you personally, anyone could send on this information to cancel".I contacted the Information Commissioner's Office (responsible for the Data Protection Act) and brought to their attention, that staff at Sky were, in my opinion, inappropriately citing "data protection" as an excuse for forcing telephone contact from customers for another purpose- customer retention activity.I brought their attention to the point that by using standard responses such as "If you have changed your mind about what you have requested, then please do not respond to this e-mail", staff were effectively holding the customer "over a barrel" by "ditching" legally-binding cancellation notices if the customer did not comply.I further stated, that given a customer who emailed a cancellation notice via sky.com did so, by entering a password-protected secure area, that it was inappropriate for Sky staff to be claiming that telephone contact was required for "data protection" reasons.The point of my post regarding my cancellation of ESPN, is that it demonstrates the point that I was making. There is no "data protection" issue surrounding notices sent by email via sky.com, and staff should stop citing "data protection" as an excuse for demanding that customers engage in telephone contact when Sky wants it for another purpose- customer retention activity.You ask "where does this state that the order for cancellation has not been backdated?" It's stated in my billing on My Sky:"Product change(s):17/04/13: removed ESPN"Please understand that I am not getting unduly upset by being charged for 2 extra days of ESPN. Chris-McP stated that "we do backdate requests to cancel/downgrade" in response to my observation that whilst seeking telephone contact for customer retention activity, Sky extend the notice period, because even if the customer agrees to talk to you (they have no legal obligation to do so), Sky doesn't even back-date the commencement of the notice period to comply with its terms & conditions and legal definition of when a notice is deemed to have been served".My experience is that you don't backdate the notice period and whilst in this instance it only amounted to 2 days, it nevertheless demonstrated the point.You ask "If you feel that this has taken far too long to respond to can I ask why you didn't call in to downgrade even though you do have the option to do it another way?" I have no issue with a downgrade or cancellation notice taking a few days to process. Just do it!I do have an issue with Sky/staff:In respect of you "reaffirming the fact that no DPA has been broken in response to this or any other post on this forum", I would simply respond that the issue in question is whether Sky's downgrade and cancellation procedures comply with all consumer rights, including all 8 principles of the Data Protection Act.I've been prepared to incorporate professional third-party opinion (written/emailed advice from the Information Commissioner's Office- responsible for the Data Protection Act) in to my opinion. Have you taken any advice?I am absolutely appalled by the attitude of Sky Community Coordinators in this and other threads re cancellation.They constantly quote 31 days notice including for broadband and talk when it is 10 days only. The T&Cs are very specific about the methods to cancel yet all the coordinators state you must phone - this is blatant lies.The ONLY reason they want you to phone is to try to pester and bully customers to stay.Yes Sky offer great services but once a customer you are treated with utter contempt and forced to discuss every change with an ill-informed operator whose only purpose is customer retention.This should be a real easy one to resolve, ask Skys legal team to state specifically which communication channels are accepted for customers to cancel an account and if it is not as stated in the T&Cs then they MUST change them.Until they do then any method listed in the T&Cs currently are acceptable (DPA does not come into this) and if they are changed Sky MUST notify ALL existing customers of the changes and get them to accept them. Sky will not do this because by changing T&Cs in this way would most likely reauire them to allow people to terminate by not accepting new T&Cs.Please co-ordinators, stop giving misinformation about cancelling and stop being rude to people who question this misinformation.There's no requirement (although it's been requested regularly) for Sky to provide a "click-button" method of downgrading/cancelling. However, they are required to accept downgrades/cancellations made by 4 methods stipulated in their terms & conditions (tv):YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky.....However, if you do not ring, Sky often find the need to require telephone contact- often citing "data protection" as the reason that the notice could't be processed at the first time of asking.It's important to include name, address, post code and customer number in any downgrade/cancellation notice, as this is the information that the terms & conditions require you to include.You can also use "Live chat" according to the Help article , but customers have previously reported that they were then told they had to telephone. As it's not a method that is included in the terms & conditions, I personally, wouldn't use it.I have been with Sky for 3 and a half years, after the first 12 months was hell as I was promised 4mb (UP TO 20meg/unlimited) I actually only received 548kbps. Many calls, emails and engineers later they and Otelo ltd later they managed to increase to 1.5 meg. I have stuck with that since 9 months into contract.. I was notified that I was moving, and discussed cancelling as I can't afford the rubbish service and wanted to go with virgin.They then offered me reduced bills etc of which I took up. I booked a home move, which they cut all of virgins lines that was installed previously, never connected phone or broadband. I then had an email saying I am now into a contract?!?!? I never agreed to that, I only moved my existing services. So I called to cancel as I can't be in a contract at that price, and the man said that its automated email, that I should ignore it! The contract had been wavered! 2 weeks passed and I have to cancel for financial reasons and I can't as apparently I AM in a new 12 month contract!!!!!I have been treated so terribly! Their attitudes are disgusting, they have even been aggressive with words, with holding information. I have asked them to listen to the call dated 6/7/13 where I was told my so called contract was automated and wavered! Only its gonna take 5 days to get and answer which will be 6 tomorrow and still no call!!!!What has been done is fraud, added stress on me for days whilst they figure it out and I know they will try their hardest so I can't cancel or give up trying. I am just exasperated with them nowIf all else fails I will go to Otelo, Ofcom and the ADR. I will also make sure that no friend or family of mine ever go to them for services. To think I am paying to be treated this way.Well I got a router finally but one that is well over 6 years old and not the Sky Hub that I was told in an email was arriving. It is just as bad as the other and with my bad eyesight I cannot even see the lights on the front. I have just been on the phone with Erdi and I have never come across such an imcompetent person in my life. He told me to repeat all the tests I have already done several times since the 2nd June, he has renigned on the fact I was told by him that Sky had to honour the email saying a Sky Hub was being sent even though they took two payments of ?2.18 out of the card used and even tried to take more money without telling me first. I was told to keep the router plugged in for 9 days before the internet speed would get up to 4.9mb, at the moment it is goes from 1mb to 2.5mb which is ridiculous. Seeing as this router overheats something chronic I would not want to keep it plugged in at all. It is what I consider a fire risk. My carer doesn't want it kept plugged in as well with it being hot.I was told to find out myself if Sky Fibre was available in my area even though they were customer service and supposed to tell me. It wasn't available in any case. Also to do my own speed test. I feel very cheated as I had to sign up for another year to get a router but not the one I was promised. I am unable to have more than one computer on at the moment and my Lovefilm plus Netflix subscriptions are being wasted as the picture just freezes all the time. I have lost nearly a fortnight on those services as well for their instant movies. I find it difficult to have more than one thing using the internet.I was without the internet for nearly two weeks yet have had no offers of compensation even though I have been with Sky since 1989, so much for loyalty to the customers. I am also a disabled pensioner who thought would have been dealt with more sympathetically. I have been unable to order my medication over the internet for the time I was off.All I want at the moment is the Sky Hub I was promised and for the speeds to be faster. I was going to go HD but there is no point with this old router as you need the latest Hub to get the on demand services, etc.Can the correct router please be sent to me and if needed a return label to send this one back. I didn't expect to end up with a router worse than the one I had. I am thinking of buying my own router which would be a great deal better than the one I have if the contract has been renigned on by Sky. I was cajoled into signing up to a new one year contract with the failure of sending the new router which is said to be sent with a new broadband order.I just feel as though I have been led a merry dance to no avail with things still not sorted out 17 days later. In the meantime can I have my MAC number sent to me so I can change the router myself if needed in case I still haven't received the correct router. Not a happy customer after 40 odd minutes on the phone again to no avail.Well I got a router finally but one that is well over 6 years old and not the Sky Hub that I was told in an email was arriving. It is just as bad as the other and with my bad eyesight I cannot even see the lights on the front. I have just been on the phone with Erdi and I have never come across such an imcompetent person in my life. He told me to repeat all the tests I have already done several times since the 2nd June, he has renigned on the fact I was told by him that Sky had to honour the email saying a Sky Hub was being sent even though they took two payments of ?2.18 out of the card used and even tried to take more money without telling me first. I was told to keep the router plugged in for 9 days before the internet speed would get up to 4.9mb, at the moment it is goes from 1mb to 2.5mb which is ridiculous. Seeing as this router overheats something chronic I would not want to keep it plugged in at all. It is what I consider a fire risk. My carer doesn't want it kept plugged in as well with it being hot.I was told to find out myself if Sky Fibre was available in my area even though they were customer service and supposed to tell me. It wasn't available in any case. Also to do my own speed test. I feel very cheated as I had to sign up for another year to get a router but not the one I was promised. I am unable to have more than one computer on at the moment and my Lovefilm plus Netflix subscriptions are being wasted as the picture just freezes all the time. I have lost nearly a fortnight on those services as well for their instant movies. I find it difficult to have more than one thing using the internet.I was without the internet for nearly two weeks yet have had no offers of compensation even though I have been with Sky since 1989, so much for loyalty to the customers. I am also a disabled pensioner who thought would have been dealt with more sympathetically. I have been unable to order my medication over the internet for the time I was off.All I want at the moment is the Sky Hub I was promised and for the speeds to be faster. I was going to go HD but there is no point with this old router as you need the latest Hub to get the on demand services, etc.Can the correct router please be sent to me and if needed a return label to send this one back. I didn't expect to end up with a router worse than the one I had. I am thinking of buying my own router which would be a great deal better than the one I have if the contract has been renigned on by Sky. I was cajoled into signing up to a new one year contract with the failure of sending the new router which is said to be sent with a new broadband order.I just feel as though I have been led a merry dance to no avail with things still not sorted out 17 days later. In the meantime can I have my MAC number sent to me so I can change the router myself if needed in case I still haven't received the correct router. Not a happy customer after 40 odd minutes on the phone again to no avail.Thank you Joss, it's been down for about 24 hours now, I have done all the usual checks, unplugged this that and the other, have checked there are no wires off the back of the socket, and done more than what you mention in that article.Yesterday we had a dial tone although it was almost drowned out by a crackling on the line, as I said we had a visit at 2am from the police, on checking then, there was either no tone, or the sound of a fax machine. We unplugged the filter from the socket then and left everything disconnected until this morning. Again on checking there is no dial tone and still isn't now. If I dial the number sometimes it will connect however the phone won't ring here, or it will just keep saying dialling until it gives up trying to connect.However my internet is working fine. I have been waiting for live chat since 7:30 this morning, it is now almost mid day and I'm getting a bit fed up with just seeing"Live Chat unavailableLive Chat is available 7am to 11pm, 7 days a week"Err no it isn't when it's constantly unavailable!Was a big fan of rescue me only remember sky one only showing up-to season 3 back in 2006 then nothing else shown don't know why it was a gripping and sometimes funny show that me and my wife have been glued to but a couple of weeks ago was going through on demand box sets found season 4 could not believe it so downloaded the whole season after watching them all was wanting more after doing a bit of research found that Netflix had seasons 1-6 to watch so took up there free one month trial then looked at on demand again and season 5 was on there which is great just hope sky keep up the good work and show the rest of the seasons and should air it so other people could see what a great show it is !Thanks for that,I have now got my code for the TV. the problem that I have now, is that My Sky Remote (Rev 8) is not set up for it.I will have to buy the latest one (Rev 9).But that hasn't cured my origional fault.My Sky+ HD Remotes, (Either of them in two different rooms) will not operate the SKY+ HD Boxes from more than 6' away.It's so annoying,If I'm laid in bed watching tv, to change anything with the SKY I have to come over half way down the bed to get it to work, and as the Sky+ HD Box & the TV are on arms from the wall there is nothing obstructing the line of sight or anything like that.and again if downstairs in the living room, it's no use me sitting in my fravorite chair, cos I would be having to get up and down constantly everytime I needed to do anything with Sky.Someone plz help.Ps brand new batts fitted to both handsets.Sharon.Hi Laurabow and Frankwoodsracing, Thanks for bringing your On Demand queries to the Forum. Let me try to help clarify this for you both Content that is available in On Demand is only available for a set period of time due to licensing agreements in place with the providers. While we try to have as much content available at a time for each of our new shows full box sets only really become available after the full season has aired. I understand that this can be frustrating but I would recommend our tool which will keep you up to date with when series are airing and available in On Demand. I hope this helps and if you need a hand with anything else get back to us on the Forum. Thanks,Here is my idea about how Sky should reward long-term customer loyalty in a meaningful way.At the end of each 12 month period of continuous customer loyalty, Sky should credit the customer's MySky account with an amount equal to a percentage of the customer's total spend on Sky services during the previous year.The percentage should be on a sliding scale - say from 2% after one year up to a maximum of 10% after five years of continuous customer loyalty.To pay for this, Sky should:- scrap the current Sky Rewards scheme (my perception is that many customers think the scheme does not offer relevant rewards)- cease to offer special discounts to customers who threaten to leave (why do you wait for a customer to leave before offering retention deals? Is this treating customers fairly?)[Please give kudos if you like this idea, so that I can assess the popularity (or unpopularity!) of this idea]A couple of months ago my RF started to cut out on both sound and picture. If I put my HD box into standby, leave it a minute thenturn itback on again the sound and picture are fine for 10 minutes before there's a high pitched squeal,the sound disappears and the picture goes fuzzy (and sometimes I just get white noise). I've seen this problem mentioned in another thread but there was no resolution listed.All is fine on the main TV in the lounge. The issue is with the RF feed to the 3 other TVs in the house.The RFcable goesto an amplifier in the loft which then feeds the other TVs.The freeview picture on all TVsis unaffected, it's just the Sky picture. Exactly the same issue whether watching 'live' Sky or a recording from my box.I've tried several different RF channels (from 68 to 32)and the same thing happens.Nothing has changed in the cabling and the RF worked fine until recently.Is this some kind of short in the RF board on the box? I can't see how it can be the cabling when it hasn't been touched.Hi, I'm having difficulties!We had a Sky+ box and then upgraded to a HD box. The magic eye worked a treat on the old box, red light, full remote control etc but on the new box it wasn't working. So I did a search and found out about enabling the RF2 in the 0,0,1 menu. That's all saved and I then powered down the box via the standby button, disconnected the figure of 8 power lead from the back and then put it back in so it went through its 'setting up' screen etc to reboot?. I then went upstairs to see if the red light on the magic eye not on but it wasn't. I went back downstairs and rechecked the menu and RF2 in saved to 'on' so its enabled correctly. I've since cut off the connector on the cable that plugs into the sky box as it was loose and made a new tighter fitting connector but this hasn't helped either? I haven't played with the connector in the bedroom as this hasn't been tampered with so should be fine?Anyone know why the red light isn't working? I have a tv LINK PRO magic eye if this helps?Pulling my hair out here and there isn't much if it to pull !!Hi there IanHodge, I appreciate that you are disheartened by the content of the updated related to Sky Go on Android released yesterday and appreciate the level of frustration felt amongst our Android customer base in expectation of device development. We are working tirelessly throughout 2013 in order to deliver support for a wider range of Android devices particularly tablets. Although this update may not have provided the insight that you would have hoped for we are maintaining communication with you to assure that we are continuing to converse with the community related to this. Historically there was unrest within the community around lack of communication around this topic therefore, we are actively maintaining communication to caveat this. We are continuing to work closely with our development teams to provide as much tangible information as we can around progression of tablet development but at this time we simply do not have definitive timescales that we can provide and we certainly do not want to provide a timeline that is unfeasible which would result in further disappointment. I am sorry that i cannot provide you further information related to the roadmap and/or specific device release however, we are committed to sharing this with you as soon as this is available. Thanks againDoes SKY have anyone that is experienced in broadband or computers at all because reading this post and the questions this engineer asked this poor customer are ridiculous I wonder if watchdog have seen and had a laugh at this Ive had Sky unlimited for 2 days now and its appaling the speeds are crap and everyone knows it doesnt take 10 days to tune a broadband connection so the signal becomes stable I had Be internet before this and it was 10 times faster wish I had never changed to Sky and when I called the Sky helpline about my WiFi connection from the hub to my laptop at a speed of 36mbps they said it was normal until the line is stable BS the hub transmits the signal from its own source to my laptop anyway will be cancelling because I am not as thick as Sky think I have had a lot more experience satellite and computers than they think ....theres are the terms in which u can cancel after reading further for those who just have sky talk you are well in your rights to cancel, for those with broadband however its a bit more tricky if you cancel as you would lose some benifitshopefully a mod will come along and answer the main question posted above regarding cancelling5.4 If we change your chosen Sky Talk Service and you reasonably consider that you have been materially disadvantaged by this, you may move to another Calls package or cancel your Sky Talk Service(s) under Condition 8.2(b), even if you are within your Minimum Term8.4 You may end this Contract at any time (including during the Minimum Term) by giving us 7 days’ notice if we have broken any of the Conditions12.2 We may change or add to any other Conditions. However, if you reasonably consider that you have been materially disadvantaged by this you may end this Contract under Condition 8.2, even if you are within your Minimum Term. We will not use this right to vary the terms of any special offer which applies to youMy Sky router is based in the living room connected directly into the master socket and all my broadband needs are based in my bedroom for PC and PS3. I have a 30m ethernet cable running from the living room into my bedroom and this works great.However I want to have the router in my bedroom so I can use wireless broadband for my PS3 and my mobile phone.I bought a 20m RJ11 cable so I could achieve this but when plugged in the Sky Router doesn't boot up properly (orange light keeps flashing then going off compeltely again and again).Is there a reaosn why this doesn't work? Are Sky's routers not built to handle a 20m RJ11 cable?This could be why it is working as a 20M cable with it being rolled together.Try my earlier suggestion tonight. Leave it all rolled out and plugged in in your bedroom tonight and check to see if you have a connection tomorrow. It may take a while longer to connect as the router is further away from your Phone socket.Hopefully it will be working tomorrow. If not it may be too much for your existing line and a shorter length may be required 10 - 15 metres.Is there any specific reason yu want the router in your bedroom (sorry if you have already stated the reason)Good Afternoon Ashton00,A massive welcome to our community and Let Me Entertain You! Unfortunately we are unaware if any of our channels will be broadcasting Robbie Williams upcoming concert in Tallin. I Feel that there might be possibility of us showing this however Somethin' Stupid may pop up and we may not which would be a Sin Sin Sin. As you have mentioned we have shown a few of his concerts this Millennium and I would keep an eye on as well as advertising on TV for this.I'm sure this is something you feel Strongly about and you won't be waiting for an Eternity for an answer on if you will be able to catch this or not and if we do I am sure Sky will have No Regrets showing it.I hope this information has helped and possibly made you sing or giggle. If you have any other questions, then give me a shout.Cheers,@ flamey - hi matey,it also seems that SKY's DLM is using the PMM (Power Management Module) to restrict power output to save on energy costs, this is why speeds are lower but with same 7db Noise Margin (which makes people think there is no room for improvement, which is true if left on the lower power output) because the Signal to Noise Ratio is lower on these lower power outputs. - with the correct power output on that 40db line he should have about 8,000 - 10,000k sync (heck I had 13,000k on my old 39db line with o2) - I doubt that in this case its noise thats causingthat muchloss (6mb sync on a line capable of 10Mb).Moving to SKY I had 15,400k / 7db noise margin - after call too sky i got 18,013k / 7db Noise Margin (same 7db)- this means the power output had been increased to the proper amounts to get the full sync rate from the line (25db line) - my friend on his 21db line had 16,000k / 7db noise margin - after call too sky he got 19,999k / 7db noise margin , again power output must have been set correctly for the line...otherwise how does the 7db Noise Margin stay the same at such differing sync rates- ive seen countless others do same thing and ive not seen a new customer yet get the correct speed for his line, always about 10-20% less than what they had previously and its seems its because sky have PMM in the assia software tweaked up high to save energy costs, a small decrease in speed can save 5-6 times in power (this varies depending on the line) - an example is another line that did not reach above 10dBm output Power during and after the 10 day DLM sync;d a line capable of 17Mb at 13Mb , 10dBm uses 10mW of energy - call to sky and he now gets 17.7Mb with 18dBm Power output (correct power output for the ADSL2+ spec on his line) - 18dBm uses 64mW of energy... so in that example SKY were saving 80% energy by restricting the line speed by 20% to 13Mb (because DLM's PMM was able to hold a stable sync of 13Mb on 10dBm Power Output)this is what I think is happening here, simply because Ive seen about 50 new customers on here and other forums in exactly the same boat@ OP - SKY reps will say that because the ASSIA software also reports what other SKY users in your area are getting and they will get same as you because the same scenario i mention above applies to all customers - plus, if the rep cant do the manual config then he will say that because he doesnt know how to get it done.- what did you have with your previous supplier (taking into consideration if you were on ADSL1 that your max sync would have been 8128k - which is still a lot higher than 6000k)call SKY again, if they cant do it this time then theres nothing you can do....Dear Sky,At least 6 months ago my wireless router started dropping it's connection about twice a day.This was wireless (laptop, notebook, 2 x mobiles) and a wired connection to desktop. All very random. Green lights were on.Re-set the router a few times and although it was then working it continued to drop the connection (wireless and wired). Was a pain but not life changing so lived with it for a while. It then got worse and started dropping out 4 or 5 times a day (my wife works from home so logged (and nagged) when it dropped out).Contacted Live Chat a few weeks ago (when Live Chat seemed to be available). Advised to do usual re-set, re-boot, filters, master socket etc. All of that way done and checked out fine. The 2nd time I contacted Live Chat they said they would investigate further. What they actually did was send out a BT engineer to do a line check. He did that and said that the connection from exchange to house was fine it was something to do with Sky equipment either in the exchange or my router.That was over 4 weeks ago and I have heard nothing from Sky, Live Chat seems to be constantly unavailable and I am bored of being the `customer` who does all of the chasing up.My PC's/Laptops occasionally tell me that there is a duplicate IP address in use, although when I check on the router all connected devices have unique IP's.Process of elimination and the visit by Mr BT (they repsonded within 48 hours and were very efficient BTW) suggests that the router could be at fault; unless you can wave a magic wand to solve it another way.I have no issue with IT equipment failing, it happens and then it get's fixed/replaced. I have an issue when it take weeks and weeks of jumping through hoops (a lot of which i know are designed for non-IT literate people) to still have a product that is not providing me with the service that I pay a lot of money for.So - please can you suggest how to fix my router dropping signal whenever it feels like it. I have done all of the tests, the green light is on even when the router is not connected and it affects both wireless and wired.BT are begging me to go back to them and are currently offering some pretty good pricing. Please offer me a solution or I will just move everything across and give them my ?hundreds per year for something that works (connection speed is great BTW - when it works).Thoughts?Thanks.Hi folks,I recently had a problem that I documented involving a router that doesn't connect to anything other than my laptop (such as my phone, console, other laptops, etc).I was, very kindly, sent another router which worked perfectly fine with every device in the house. However, the other evening, orange lights started flashing on it and it stopped working.I unplugged it, then plugged it back in (since that's the go-to fix option when anything goes wrong), and the only light that came on, and continues to do so, is the green "power on" light. For a split second when it is plugged in, an orange @ symbol lights up, but it is literally a milisecond. It disappears, and the only light left on is the green power on one.I went through all of the tips I was recommended in the previous thread when I had a problem. I tried resetting it, I waited a few days before trying again, no joy.I am currently back to the original router I spoke of, so I am only able to connect to the internet using my laptop again, and nothing else. It's a bit of a pain. Any help?ScottHello,My DLM training started 4 days ago and this morning I woke up with a good 13MB connection :ADSLLink Downstream UpstreamConnection Speed 13307 kbps 1065 kbpsLine Attenuation 27.0 db 15.1 dbNoise Margin 6.1 db 9.1 dbHowever, I needed to remove the router's connection this morning to fit a brand new filtered faceplate set up. During this time the phone connection to the router got cut twice, about a minute apart, for about a minute each time.When my router re-sync'd after the final disconnection my stats had become :ADSLLink Downstream UpstreamConnection Speed 9376 kbps 1088 kbpsLine Attenuation 25.0 db 15.0 dbNoise Margin 6.5 db 8.0 dbCould you confirm that my speed will continue increasing as it has been with DLM - or by unplugging the router have I ruined the DLM training on the line?I have just had sky broadband activated 2 days ago only to be horrendously disappointed with the Sagem routers they supply.If only they had spent the same amount of time and money into the hardware inside the router as they have done with trying to make it look like the sky TV box.Adding 4 MAC addresses into the filter took over 15minutes, it takes atleast 40 seconds for the login page to appear. I immediately called the "tech" support line - FAIL. Sky's firstline support team don't know their a*** from their elbow "Some users experiencing issues with McAfee right now, that is probably the cause" was the first offered solution, the second being "Your broadband speed is slow because it has just been installed".After almost completing my 3year old daughter's CV ready for despatch to Sky's IT recruitment office, I decided it was probably best to hang up after he had me on hold for 20minutes while he then consulted with his colleague.I am disgusted with the level of service received from support, more so that it seems I have to go buy my own hardware to support the security of my home network as the router is unresponsive to anything other than the power off button.Sky - epic fail in your router choice, epic fail in your support personnel, epic fail in convincing me Sky was worth it after 4 years of saying NO. I'm Out.I have just had sky broadband activated 2 days ago only to be horrendously disappointed with the Sagem routers they supply.If only they had spent the same amount of time and money into the hardware inside the router as they have done with trying to make it look like the sky TV box.Adding 4 MAC addresses into the filter took over 15minutes, it takes atleast 40 seconds for the login page to appear. I immediately called the "tech" support line - FAIL. Sky's firstline support team don't know their a*** from their elbow "Some users experiencing issues with McAfee right now, that is probably the cause" was the first offered solution, the second being "Your broadband speed is slow because it has just been installed".After almost completing my 3year old daughter's CV ready for despatch to Sky's IT recruitment office, I decided it was probably best to hang up after he had me on hold for 20minutes while he then consulted with his colleague.I am disgusted with the level of service received from support, more so that it seems I have to go buy my own hardware to support the security of my home network as the router is unresponsive to anything other than the power off button.Sky - epic fail in your router choice, epic fail in your support personnel, epic fail in convincing me Sky was worth it after 4 years of saying NO. I'm Out.Dear All,I have just purchased a new panasonic tv, which has panasonics internet protal (connect / cast) built in. I have attcached the tv directly to the sky router via an ethernet cable and tested the settings. An i.p has been assigned and all tests on the tv are successfull. However when I try and connect to viera cast I get a server error. I have been onto panasonic who say this is a firewall issue.The router log states:Oct 15 19:38:48 (none) user.alert kernel: Intrusion -> IN=ppp_0_38_1 OUT= MAC= src=183.110.214.46 DST=90.207.173.57 LEN=48 TOS=0x04 PREC=0x00 TTL=116 ID=34465 PROTO=TCP SPT=1637 DPT=22 WINDOW=65535 RES=0x00 SYN URGP=0Oct 15 19:39:40 (none) user.alert syslog: HTTP log in from LAN: 192.168.0.25?I have tried to set an exception for the i.p of the tv (192.168.0.10) to allow all traffic - however it still does not work. Has anyone else managed to setup a viera cast connection when connected to a sky router?I hope someone can help.Vicpasswords are case sensitive- sky wifi passwords are normally all caps, did you enter them all caps?- you have not enetered the letter 'O' for the number '0' have you?- your not using the PIN by anychance? thats for WPS- is there an error message? or reason given why its failed?- are you in same room or close proximity to router?- try changing MODE: from AUTO to 54G AUTO just as a test (this means Wireless N devices drop down into G-Mode to connect)check the wifi settings in router are so:- (do not use 54G Performance because its not rate adaptive and for close range only)NAME (SSID): (this should be the wifi network name, e.g. SKY75O21 and match the details on sky password card)REGION:EuropeCHANNEL:1(or 6 or 11)MODE:AUTO(or 54G AUTO if you dont use any wireless-N devices)ENABLE WIRELESS ACESS POINT:YESENABLE WPS:NO(its hackable and should be disabled)ALLOW BROADCAST OF NAME:YESWIRELESS ISOLATION:NOSECURITY OPTIONS:WPA/WPA2-PSK (Mixed Mode)WPA/WPA2-PSK SECURITY ENCRYPTION:NETWORK KEY:PASSWORD SHOULD MATCH WHAT YOU USE ON SKY PASSWORD CARDWPA ENCRYPTION:TKIP+AESfailing all the above it may be weak reception due to distance or interference, use inSSIDer in my link to check and see what other networks are being picked up and how strong their signals are and what channels they are on (click on 2.4Ghz Tab) - you should use a channel the furthest away from any other in use, each channel in use overlaps two more channels either way, thats why 1,6 or 11 are optimal. If all 3 channels are in use you should choose the channel in the middle of the two weakest signals - e.g say broadcast on channel 1 is strong but ones on 6 and 11 are weak then you should use 8 if 6 is the weaker one of the two or 9 if 11 is the weaker one of the two.Peepswhen we look at our Router statistics, we see Line attenuation and Noise margin.Being a electrician, i know about Line attenuation and the lower the reading, the better the speed. So with my downstream being 18.5dB and my upstream being 11.5dB what should i expect for speed? i was quoted at least 11mb up to a max of 18mb.At the moment, my speed is still settling. only the day after my install and i have 7002kbs down and 796kbs up.How do i interprate the reading and come up with a projected speed.One for the Techys.....................Rte provide sky with signal they have contract with skyThe signal they use is not what Saorview useIrish channels are free on Saorview and saorsatIt's up to Rte tv3 etc if there channel appears on sky or Upc there only by law have to have it on Saorview or saorsatIt's then sky and Upc how and what format it transmits the channels it's there signal converted not what you get on SaorviewSky and Upc both have a contract to provide SD and HD of Rte and its that that get sent to the Astra satSaorsat is only available in IrelandSo if rte if decide to go free to air with AstraSky have no control over that except they have at the moment a contract to have it on there Astra satNext month, RTE Two HD will be on Sky for one year. However, it barely shows any HD content and is very disappointing becuase of this.The channel permanently has the "HD" icon on screen - even when they are clearly not showing any HD material.If I browse through the EPG, I can see that only a handful of shows per week are in HD and maybe an occasional sporting event at the weekend. Even some recent movies, which you imagine would be easy to source in HD are not broadcast in HD.I know that content is is up to the broadcaster, but this seems extremly lack lustre after almost 1 year on air and is simply not good enough.I thought Sky had clear rules, with very limited exceptions, about how much HD content a channel had to air in order to classified and flagged as a HD channel.Remember that this channel appears on EPG position 102 and is the first HD channel for viewers in Ireland. It is tarnishing the HD product that Sky are otherwise doing so well at.In opinion, as it currently stands - it should not be classifed as a HD channel and should not be flagged as such either on screen (with the logo) or in the HD section of the Sky EPG.Regards,Jonathan.Claire210974 wrote:It's the same as everyone else. I am constantly asked or told that my password is incorrect when using my iPad sky email. I never had a problem before the switch. I'm fed up of having to delete and add the cvpunt back on intermittently. I can you the yahoo app but its not a goodLogin to your Sky Yahoo Email account online and then hover on your name at the top right and select account info from the drop down menu. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again. Then wait 20 minutes or so and see if will then work.If it does not work after doing this try deleting the sky account in your email client and then re-adding it againSurprised a knowledge advisor hasn't commented on this thread yet.Sky usually raise prices in September each year, except for last year.However the unusual thing in this instance is that Sky advisor seem to be refusing to say How Much the price rises will be! I personally had been kick-off online chat twice when asking the question & other customers have had similar problems.The price rise issuehas been reported in MSE:So could a knowledge advisor please respond and advise what the price rises will be please.Sabnzbd is an nzb download manager that I was able to access over my network using my previous provider eircom. This dows not work on sky. To do this i use Port forwarding and simply add the required service to the my firewall. Everything is currently working fine on my other programs like sickbeard and my ip camera yawcam as I can access these from outside my network. The problem is with sabnzbd even when I use different ports.The only conclusion I can come up with is that Sky are purposely blocking Sabnzbd. Can Sky confirm this?Having switched from BT to Sky Broadband not long back, I have been very dissappointed in several areas that lag behind other ISPs such as BT. Before I continue, I must say that I can't fault the Sky connection and customer service..so far it is on a par with BT, BUT.....Sky's provision of a Sagem router that is so locked down or featureless, that it denies its users the opportunity to:1) Adjust when they prefer Wi-Fi to be bounced around their household. The BT Home Hub has a very nice feature that allows you to schedule when Wi-Fi is enabled. You set your "on" and "off" times and the router software automates configuration according to that schedule. If you're like me, I believe there is far too much EMFemanating from numerous devicesin our livesas it is,and I for one wish to minimise exposure whenever possible and would like to schedule (as I did with BT) an auto Wi-Fi "switch off" at night time when me and my family are sleeping. Another pro for this is the reduced threat to security of your home network.2) Select a preferred DNS source. Currently, this is locked to Sky DNS servers. The ability to switch to Google DNS servers or independent DNS servers would be nice. What happens if Sky's DNS servers go down or they start underperforming? It is impractical to adjust DNS settings of all hosts connected to your router.The current firmware for the Sagem does not allow configuring or tweaking of these settings. It would be a good move for Sky to provide an alternative firmware for users who desire these features that are available through other ISPs.Just received a replacement router as the wireless option failed on my original Netgear router, ethernet connection was ok!First problem was that the details on the router sticker were incorrect, SSID was wrong, password ok!It is working ok now and I like to set up an access list for added security, my problem is that it will not let me enter a device name, telling me each time I am using an illegal character which I am not! Anyone know of this problem and how to get around it?ThanksChrisPeter,It’s a fairly simple question. Is this new android release under consideration by the development department? You don’t have to wait for the 14th of June to find this out.Maybe I’m missing something, but I assumed that the point of such a ‘help’ forum is to assist the customer with their queries. Do you have another understanding? I’m not being facetious but again I’m failing to grasp what the remit here is.Especially as the customer has come to you with important details that could help you curtail further embarrassment, I would have thought it would be treated with more respect that to just “hope” it all pans out well.I will also point out although the program of dumbing down of expectations and conditioning ready for a further promise of functionality on android tablets is all too apparent, Sara’s original announcement was that development work was expected to be completed by the 14th June, not simply to be given an update.Hand on heart, are you happy with the responses given the original post and customer above in this thread?Nichola76 wrote:Folks,I get the question you are all asking however we need to engage with the development teams on progress and also what will if can be supported which we are doing.We will have some kind of update for you on the 14th June as we have already stated and as soon as we know anything we will be posting up asap as we have always done.We dont have anymore information for you at this point but please rest assured we will pass on anything we have asap.Have a good weekendUnfortunately that completely misses the point - it's just yet another way of saying "we don't know and can't (or won't!) find out"When is someone within Sky going to address this basic communication issue between those in the know, and those on the front line facing the customers?Hi Polly,Welcome to the forum.Unfortunately, whilst silicone cases are on the roadmap for 2013, we don’t have any further information on what colour they will be or what size phone they will fit.Not all android phones are the same size and as you know silicone can be very hard to work with, its just not flexible enough for our development team to handle.For further assistance for what is available, please visit Google.Best regards,Samsung.p.s can you please accept this as a solution to your question even though I have provided no help or assistance whatsoever and also make the cheque out to Ian Hodge. Ta.Well said Nick in this matter sky seems to have taken their eye off the ball. Your post along with mine both above shows communication has been made, as someone who works away a lot it was ease and covieence more then anything for myself. And with the tablet technology where it is I bit the bullett and thought I would watch on something bigger then my iPhone but this tablet issue Is a major over site on sky's behalf tablet trending being as it is lets hope the android market gets the focus it deserves as most focus always fall to the apple route.I was on ice cream sandwich Os now on Jelly bean am I always going 2 fall one step in front like ginger bread as I don't want to roll back my software or firmware.I am having the same problem I have just got the Samsung Galaxy Note 10.1 with one of my main aims to have Sky Go installed and running on it for when im working away. But I am getting the same message that Sky Go wont run on my brand new quad core maxed memory Tablet SOOOOOOO frustrating.After a small bit of digging around I found this On the Sky website So there is hope it just seems they want to make sure its stable before progressing. So I hope it helps....Android OS v4.0: "Ice Cream Sandwich"We are working hard to ensure we can support new versions ofthe Android operating system, including the new"Ice Cream Sandwich" (v4.0). At present Sky Go is supported onthe most commonly used and latest Android operating systems2.2 and 2.3.We aim to launch Sky Go on Android OS v4.0 as soon as possibleonce it has been rigorously tested, to ensure you will get thebest possible Sky Go experience. We will provide furtherupdates once testing has been completed.Please note that if existing Sky Go users with Android OSv2.2 or 2.3 choose to upgrade to v4.0 they will not be ableto stream content through the Sky Go app until the operatingsystem can be fully supported. In order to ensure that ourrights contracts are fully upheld we are also unable to supportany Android devices that have been rooted.Well said Nick in this matter sky seems to have taken their eye off the ball. Your post along with mine both above shows communication has been made, as someone who works away a lot it was ease and covieence more then anything for myself. And with the tablet technology where it is I bit the bullett and thought I would watch on something bigger then my iPhone but this tablet issue Is a major over site on sky's behalf tablet trending being as it is lets hope the android market gets the focus it deserves as most focus always fall to the apple route.I was on ice cream sandwich Os now on Jelly bean am I always going 2 fall one step in front like ginger bread as I don't want to roll back my software or firmware.Having had sky for 4 years and spending around ?70 a month,I have just boughtaSamsung Galaxy Note 10.1 andI am absolutely amazed at the lack of customer service shown by Sky on this matter. I have seen a couple of responses from Sky both of which said "we have nothing to tell you". THIS IS NOT GOOD ENOUGH! To make matters worse I have just discovered I can now have Sky Go on myHTC Sensationbut at the risk of sounding like a child, I dont want it on my phone!!Sky really have to come out and tell us exactly what the story is or they are going to lose alot of customers. Or maybe they are such a big company that they don't care?Thinking of cancelling Sky if they don't sort out.Regardless of what the copy and paste warriors say i would think its pretty obvious to everyone whats going on. Like has been mentioned, sky do a deal for their employees with apple products, coincidence? (I have several friends working for sky so know this is definitely true)I think not. Apple are paying sky a very large sum of money to keep it off Android. Lets be right we are talking about 2 of the most corrupt companies on the face of this earth. Murdoch at al needs no explanation and apple using questionable labour in the east and trying to patent the rectangle to stifle competition and progress in the market while gleefully infringing on others patents and just paying them off.There is no way on this earth that a company like BSkyB can not develop and make this app work on all devices on all platforms with the resources they have, they plain and simpleDO NOT WANT TOO, and for that there has to be another reason they would ignore the biggest platform in the UK. I do believe its about time the monopolies commission broke sky up and forced them to sell part off to a new start up so we have a bit of competition in the market place as I know for one that if other choices were available (we cant get cable to our house) I would leave them in a shot.I have just recently moved to a note 10.1from an ipad. In fact we are trialling them before we role out to a number of users. Primarily a business tool but it needs to have the bells and whistles that we enjoyed with ipads. We did a lot of research but did not even think to check that sky were keeping up. I suspect my firm is similar to many others trying to rationalise technology and are settling on tablets. The market is shifting rapidly and Sky need to recognise this. The previous response by Tracy lays it down. It's quite lame that an organisation like Sky haven't got a handle on the market trend nor have the poor coordinators on this forum been coached on the subject. We don't want political responses; what you should be saying is you're listening and you've passed the comments through to development and then come back to us with a plan that gives us some comfort our monthly fees are being invested. We need more people to post so Sky take heed. Otherwise people will shift their media supplier - the tablet will be more important than Sky.You only need to look at Sky News to find a lot of extra's that are on the ipad only and nowhere else. Having read statement's put out on 4th July 2012 by Holly Knill, Product Director of Sky Go and Simon Creasey, Director of NOW TV, to see the current thinking of Sky which seems to me to be no tablets for sky go but now.tv is looking like android tablets are on the wide range of devices for it. IMHO I don't understand how Sky can say "the lack of market penetration and the challenge of securing content rights for this device means that it is not currently on our immediate product release roadmap" for sky go and yet this doesn't apply to now.tv. Would be interesting if sky can explain this to us why this is.I am having the same problem I have just got the Samsung Galaxy Note 10.1 with one of my main aims to have Sky Go installed and running on it for when im working away. But I am getting the same message that Sky Go wont run on my brand new quad core maxed memory Tablet SOOOOOOO frustrating.After a small bit of digging around I found this On the Sky website So there is hope it just seems they want to make sure its stable before progressing. So I hope it helps....Android OS v4.0: "Ice Cream Sandwich"We are working hard to ensure we can support new versions ofthe Android operating system, including the new"Ice Cream Sandwich" (v4.0). At present Sky Go is supported onthe most commonly used and latest Android operating systems2.2 and 2.3.We aim to launch Sky Go on Android OS v4.0 as soon as possibleonce it has been rigorously tested, to ensure you will get thebest possible Sky Go experience. We will provide furtherupdates once testing has been completed.Please note that if existing Sky Go users with Android OSv2.2 or 2.3 choose to upgrade to v4.0 they will not be ableto stream content through the Sky Go app until the operatingsystem can be fully supported. In order to ensure that ourrights contracts are fully upheld we are also unable to supportany Android devices that have been rooted.Well said Nick in this matter sky seems to have taken their eye off the ball. Your post along with mine both above shows communication has been made, as someone who works away a lot it was ease and covieence more then anything for myself. And with the tablet technology where it is I bit the bullett and thought I would watch on something bigger then my iPhone but this tablet issue Is a major over site on sky's behalf tablet trending being as it is lets hope the android market gets the focus it deserves as most focus always fall to the apple route.I was on ice cream sandwich Os now on Jelly bean am I always going 2 fall one step in front like ginger bread as I don't want to roll back my software or firmware.Totally agree. Having worked in the embedded electronics industry for nearly 20 years, I would bet that a few issues came up that meant the 10.1 experience was buggy or non performant (in terms of playability or battery consumption) Often this can be simply that an overly hungry application that runs fine on the 7inch version can't really hide its bad design when the screen real estate increases. Or else slight variations in the chipsets for accelerating graphics or video mean that an expensive backend change would be required for the sky go player to operate properly on the 10.1 model Adobe flash had similar problems across so many devices over the years...and look what happened to Flash on iOS Probably the development team hit these snags and realized they had an expensive problem to solve. When sky program managers look at the market share of the 10.1 compared to the 7inch, they probably made a decision to defer the support. But I agree...this is NOT the 10.1 tab not supporting Sky Go...it is the Sky Go app not supporting the 10.1 tab.Well said Nick in this matter sky seems to have taken their eye off the ball. Your post along with mine both above shows communication has been made, as someone who works away a lot it was ease and covieence more then anything for myself. And with the tablet technology where it is I bit the bullett and thought I would watch on something bigger then my iPhone but this tablet issue Is a major over site on sky's behalf tablet trending being as it is lets hope the android market gets the focus it deserves as most focus always fall to the apple route.I was on ice cream sandwich Os now on Jelly bean am I always going 2 fall one step in front like ginger bread as I don't want to roll back my software or firmware.Okay rscott, let's say then that SKY are being honest and they do not have an agreement in place. The question you need to ask yourself is this: Why or how can it possibly take the amount of time SKY have had to suport a device with an app we already know works on the device, if you spoof it as a NEXUS 7? Don't you think this is a little strange to say the least?The second question is: Why is it that only Android tablets which are of a comparable size to the original iPads have no SKY GO available?Not ONE 10inch Android tablet!There has to be some sort of clause in place SOMEWHERE which is stopping the development of the app on Android tablets of this size.Also, how much sence does it make for a company to NOT support a flagship device? Not a lot really.I'm not having a go at you mate, just clarifying my sense of logic to you.Sadly you wont get anything Grevane.They are sticking to the story of that it is for technical reasons. Sadly we know this is not really the case but as you can see from these pages Sky don't like to inform us to what is really happening.Sara has told us in the 10-12 weeks major changes are coming. If by then all version on all sizes of android are not supported Sky really will deserve the flack to start up again.Sit tight this is either going to get good for the biggest and best platform in the world which is home to the highest spec'ed equipment or open Sky up to a whole new world of abuse.You don't need to be a genius to know what the 'technical issues' Sky have for the Nexus 10....simple...video quality. At the moment (unlike with Apple) there seems to be a one size fits all approach to video quality on Android by Sky. While my ipad 3 is comparable to good SD on anything above a 4-5mg connection my Neuxs 7 was unwatchable on Sky Go as they appear to use the same quality and resolution on a 7 or 10 inch tablet as they do on a 4 inch phone on Android. If Sky can't be bothered to sort this out for the Nexus 7 then can you imagine two things:-1) the Nexus 7 has sold a lot more units then the 10 and (unless they have sorted out the resolution issues in the last few months) yet they can't be bothered to take the BBC apporach and instigate tablet optimisation.2) If Sky Go looks aweful in a Nexus 7 can you imagine how bad the same broadcast is going to look stretched over the 10 inch retina display beating Nexus 10 and the (rightly!) subsequent torrent of abuse they will receive for their none existant Android tablet support!I have just traded in my Nexus 7 for a fonepad (god knows when/if sky go will arrive but will be nexus 7 quality for sure!) and have a ipad 3 and Xperia Z. I would actually rather use the fonepad and xperia z for sky go (even though got 3g ipad) due to portability and ease of sim card access but as sky go is just about ok on the xperia z quality to size/resolution wise I wouldn't hold out hopes for Nexus 10 as even if u do get it soon compared to the HD content u probably use the device for you will be so disappointed...i was on Nexus 7!I hope I'm wrong and this delay for Nexus 10 users is so they produce an app of simliar quality to the ipad...not betting on it though!Andy - and all other "community coordinators" - I can only assume you well understand the months of enormous frustration you - representing your employers SKY - are causing by NEVER answering the question you have been asked every day for 12 MONTHS now. We want a straight answer. When will the Nexus 10 be supported. A date please. This is not rocket science to any organisation other than SKY. The accusations of collusion with Apple etc may by untrue, but you cannot be surprised since no other explanation other than incompetence would seem plausible. Please don't answer this with yet another repetition of the nonsense that has been spouted over the last year. Why not just publish your 2 year roadmap with dates? That's what an organisation that cares about its customers would do.Hi Fraser-H thanks for your reply. Just to explain in a little more detail. When I contacted sky back at the start of April on the phone they informed me that as sky already had the app working on other android devices and more importantly the nexus 4 and nexus 7, they said that the app being released on the nexus 10 should happen very soon. Since then I have been checking this forum as well as any updates to the app on Google play. It was suggested that an update may be released on 31st May, and 14th June, both of which have not resulted in a update for the nexus 10.Now many of then most common review web sites. Suggest that the nexus 10 is one of the best tablets on the market and is in many ways superior to the iPad 4 and as far as screen resolution is concerned superior to almost all other tablets on the market (the review websites comments, not mine). Us sky customers that have followed this advice and purchased the nexus 10, have been very disappointed to find that sky go is not supported for this device and a number of updates to this app have not included the nexus 10, and some customers have been waiting a lot longer than me, which is all very frustrating.So what would be helpful is if sky at least gave some sort of commitment as to what date they are looking to resolve this problem for its customers? As I think it is only fair to give us customers some hope.@Fraser-HCan I just ask; If there are no set dates, then how is the project being managed? All projects work to target dates. After all, we keep being told that there is a roadmap, this must surely have dates on it.If there are no target dates, there is no "pressure" to get it working. We've been hearing these same "reasons" for the best part of 18 months now and it is, frankly, wearing more than a little thin.BT have developed a complete new app FROM SCRATCH in less time than you've taken fiddling around with Sky Go, and theirs works on Android tablets.All we ever get is, to paraphrase, "there's been a delay, something doesn't work as it should, we're working on it". Negativity. Always what you CAN'T do and how it's not your fault.I emailed your CEO last April. I re-read the document yesterday and what struck me is that virtually nothing has changed from all the points I raised back then. We are still being fobbed off with no positive information.It's time someone senior was FULLY held to account for this fiasco. Customers have been telling you for nearly TWO YEARS that proper Android support was needed, yet you are STILL the only major media corporation to have these issues. Maybe it's time I got some BSkyB shares, it certainly feels like sharehoders are more important than customers around here a lot of the time.Hey guys. From what I can see, paying absolutely no attention to what SKY have already and will continue to tell us on the subject matter, SKY GO will never come to ANY 10" ANDROID tablet.My logic in stating this is quite simple. We know the app works on a NEXUS 10 if it is spoofed into a NEXUS 7, so hardly any if any programming at all is needed to make it truly compatible (if it isn't already) with the NEXUS 10.Why is it only released officially for 7" Tablets? Well, think about it. When the app was first released, APPLE only had the LARGE SCREEN iPAD..... no iPAD MINI in sight, or planned. So, do you see where I'm going with this?IF a deal WAS struck with APPLE it would not have inhibited the release of an ANDROID APP for a tablet size they (APPLE) didn't produce themselves, thus 7" ANDROID Tables are okay for SKY to release an app for, but 10" ANDROID tablets are not, as they would then be in direct competition with the APPLE iPAD and breach an agreement (CONTRACT) based solely on the SIZE of the Tablet.SKY will probably now say I'm taking trash, and I hope I am proved wrong, but based on what I have seen as a NEXUS 10 owner, I think it is SKY who are constantly talking trash and attemtping to feed it to us cash-paying ANDROID tablet users as if we are imbesilic.SKY, don't treat us as fools.... You can keep the carrot hanging in front of the Donkey out of reach giving it false hope of a meal, but be careful, the Donkey will eventually kick out...Okay rscott, let's say then that SKY are being honest and they do not have an agreement in place. The question you need to ask yourself is this: Why or how can it possibly take the amount of time SKY have had to suport a device with an app we already know works on the device, if you spoof it as a NEXUS 7? Don't you think this is a little strange to say the least?The second question is: Why is it that only Android tablets which are of a comparable size to the original iPads have no SKY GO available?Not ONE 10inch Android tablet!There has to be some sort of clause in place SOMEWHERE which is stopping the development of the app on Android tablets of this size.Also, how much sence does it make for a company to NOT support a flagship device? Not a lot really.I'm not having a go at you mate, just clarifying my sense of logic to you.Every geek website worth the name has been reviewing the nexus 10 since the end of September. I dare say Google would have given you one even earlier than that. That's over 3 months, how long does it take?! It's the most eagerly awaited android tablet of all time, so the tremendous demand and subsequent frustration of your customers can hardly come as a surprise to you? Your only saving grace is the incredible short supply of the product. Once it begins to ship freely you're going to have a riot on your hands!JRT1991 wrote:FolksWe have no interest in doing anything about the work around posted, hence the reason why we left the post and link up.As long as it's not breaking the law, customers know they do it at their own risk and accept that it's not endorsed by Sky, that we can't support anyone using Sky Go on unsupported devices and the quality works for you you - then it's your choice.So why not make everybody's lives easier and just stop blocking the app from working on all (non-rooted) devices? The principle is exactly the same. You can still say that you're only prepared to support that little list. And add all the disclaimers you like. It will just mean that your customers won't have to go to quite such lengths to get the app to work on their device of choice.Ironically, this workaround means that you have to root your handset in order to make the relevant change and then unroot it. By doing as I and many others have suggested previously, nobody would have to root their device and open it up to all the risks that Sky claims are inherent with so doing.I would also like to point your devs to this link I think it would be great for them to see and may finally unlock access to all Android devices.If you cant be bothered to click on the link and I cant fault you for that here is what it says:We've all heard the stories that say it's impossible to develop for Android because of all the different possible screen sizes and resolutions. The flip side is that the way Android development is done, most of the time that doesn't really matter. I'm able to string together an Android application, but I'm no serious app developer, so I'm guessing the reality lies somewhere in the middle -- having a selection of screen sizes and resolutions to test on can't be a bad thing.If you have a Nexus 10, none of this matters. Using a tool first developed in 2011, you can use your Nexus 10 to simulate almost any Android environment. Because the N10 screen is so high resolution and has such a high pixel density you can emulate the different sizes and ppi right on the tablet with a few handy commands -- "adb shell am display-size" and "adb shell am display-density".Using those two commands while the screen is off will let the attached device emulate the chosen parameters when the screen is turned back on. You'll want to read all the documentation before you get started, but this looks like a great (and inexpensive) way to test your app layout across many different environments.------------------------------------Edwin88 - I don't know why I should read what I wrote, when you clearly haven't.No one in the above thread has claimed that Sky was the main reason they bought the Nexus 10. Not one. I did claim it was one of many reasons I bought a tablet, which may have confused you. However, you have used this as a bases to go on a rant completely unhelpful to anyone.Your criticism that I should have done my homework before buying this is valid. To my defence on this, this is the first Android device I have owned. As I previously only owned Apple devices, I actually had no idea that device compatibility to apps was even a consideration on Android until I got my Nexus 10 on Monday. That may have been quite naive of me, however this is not the point. My main complaint (again if you read the post above) is that I'm "frustrated" with not being given a date when Nexus 10 compatibility will be delivered.It has to be said that Sky Go isn't the only app where I have been burnt due to Nexus 10 compatibility. However the key difference with the other app is that their team is actively engaging their customers as to when a compatible version will be available. (Google: "Football Manager 2013 Nexus 10" for more details on this). This is my main "frustration". The not knowing when I'll be able to Sky on my tablet as I naively expected to.You're right. This isn't the end of the world, and I love my new tablet. I only ever claimed "frustration" and "disappointment".Thanks for your feedback on my post. However, as this issue doesn't affect you in any way, your views on this matter are pretty much irrelevant.Considering skys half year profits you would think it is not unreasonable to increase staffing levels on android team. These replys of it will be ready when its ready is unacceptable. I could not if asked about a project by a customer say can't tell you even approximately how long it will be.Customers pay a lot of money to sky to have replies that are as vague as they come are totally frustrating Sky need to change their attitude to this quickly.I do believe coordinators agree with the customers on this but managers pull strings on this issue.If their is a problem with a specific conversion tell us.The more you treat us with contempt the more frustrated we get about this.Haha oh dear me! It really is lost on me, I have a small firm that can produce an app that works on all platforms for next to no money,it uses high res video for remote control use and viewing to remote external tablets/pc's that can be in other countries, I have managed to get this working for pennies in no time at all. What on earth is stopping Sky! You must be 500 times larger than my little firm and yet still can't get it to work?!You know if one person from Sky came on here and said "Yes we messed up, Yes we know wehave behavedincompitently, yes we have been terrible at keeping our major stakeholders updatedand we are very sorry but we put too much effort in to one platform, wedidn't monitor the market place and that has cost us our reputation and now left us way behind on Android" I would have a lot more respect instead of been drip fed poor excuses with very litttle technical merit.I did cancel my office's subscriptions. This has cost Sky around ?12k a year. Do they care? Of course not.The money they are making this is just a drop in the ocean and they know that hence why as much as we would like to think this works it will not. They will just be glad they will get less hassle on here.It would take every Android user (which if applying the phone sales figues), approx 70% of the mobile using population to cancel. Then just maybe they would start to twitch.Again I have to add, you can get trailers to work in the new Sports App on 10" tablets, but can't on Go? You have either rebuilt the Movies app to work as we allknow it can do and how Go should have been built in the first place OR something else with contracts is stopping you letting us have Sky Go, which is it?Dear sky. I have been a loyal sky subscriber for sometime (we believe in excess of 20 year). The main reason being that I always have trusted that the full subscription I dutifully pay each month, not only goes to provide the entertainment and live television coverage ( most of which is actually available else where or cheaper with you competitors), but because up to now I believed you were always ahead of the field with media and technology. As a owner of a new nexus10 I thought I had nothing better to do than log on and download the sky go app to take my full sky package with me where ever I go. Now I understand that this has only been released a couple of months, but to wait another 3 months for potential release is I feel not the service I would expect or indeed demand given the current financial support I and other subscribers afford you. I urge you in the strongest terms to review your statement. Regards. A very unhappy, but at this time still loyal paying subscriber.Sam-R Says: "There is a lot of ongoing discussion here on the forum"Well Sam, thats not really true is it now? A discission is defined as;NounThe action or process of talking about something, typically in order to reach a decision or to exchange ideas.A conversation or debate about a certain topic.So that would require both parties to communicate with each over and stop ignoring the issues at hand. Clearly not what has been happening on the main Samsung thread which now have noone from sky "talking" or "exchanging ideas" for about 9 days.Maybe Sam, you would like to show us over in the main thread how you conduct a discussion?LakeHere are some tips for ensuring you get the best possible wireless connection from your Sky Broadband Router.1. Connecting a device to the Wireless Router for the first time.We have some great videos and guides that show you how to connect a or to the wireless router, we even have some step by step guides for connecting popular and to the wireless router on the Sky Help Centre.2. Location & Positioning of the Router.It is important to ensure that you get the best possible coverage from your Wireless signal to ensure that your router is positioned properly and away from anything that may cause interference or affect the signal.Ideally to get the best possible connection from your line, the router needs to be connected to the Master telephone socket, this is the socket where the telephone line comes in to your house from outside.Try to avoid placing your router near things that will interfere and affect the wireless signal.Examples of this include:Do try to place the router in an open space such as a shelf, desk or unit that is sturdy.We've provided a stand for setting your Sky Wireless Router in an upright position. This will improve ventilation around the router, which is aimed at making it more reliable and can help improve signal coverage. If you prefer to lay the router down flat, please ensure you place it on a hard surface so that air can ventilate around it.3. Adjusting the Wireless Signal.Wireless routers are very common now with every Major ISP supporting them, you'll probably find a quick scan on your PC will pick up multiple wireless networks in range. Some of these being your neighbours wireless routers.There can be cases where too many wireless routers being picked up can affect your wireless connection as there is too much interference, or simply the wireless signal is operating on a frequency that doesn't work well within your home and can't easily pass through walls or other objects.What we can do is adjust the Wireless Channel that your signal broadcasts on. This moves the signal to a different frequency and helps to clear some of the issues mentioned above.To adjust the wireless channel number follow the steps below preferably using a PC or Laptop connected to your router using the yellow Ethernet cable.Channels 1, 6 and 11 are the recommended wireless channels we advise to try first as these are separate channels with no overlap in frequency ranges. You may find other channel numbers work better for you.You may need to try this process a few times to find a channel that works best for you, however a good way to test this is try connecting using the wireless device in another room after applying the change.4. Local Access Only / No Internet Connection when connected to your Wireless Router?This can be caused by the drivers for your wireless adapter or wireless card in your PC or Laptop needing updated. We recommend in the first instance to run Windows Update by following the steps below.Connect your PC or Laptop to the router using an Ethernet cable.Click on your Start Menu > All Programs > Windows Update or Microsoft Update, keep running this and restarting your computer after each set of updates is installed until there are no updates left to apply.Should this fail to clear your issue, try visiting the manufacturers website for your PC/Laptop and click on the support section to see if updates are available for your computer from the manufacturer. Sometimes driver updates are made available on the Manufacturers website which are not available through Windows Update.Mac Users should check Software Update from the Apple Menu to ensure they have the latest updates from Apple.5. Resetting your Router & Wireless Connection ProfileThere are times where we might need to reset the router and Wireless Connection profile stored on your computer to resolve issues, this may be because your wireless network key has been changed or to reset everything back to default settings.First start by resetting your Sky Broadband Router using the reset button on the back, you'll find this button in a small recessed hole near the power button. Using a pen or paperclip, hold this reset button in for 10 seconds then let go while the router is powered on. Wait until the lights settle back to normal and the test (tick) light goes off.Once the router has reset, follow the steps below for your Operating System:Windows XPWindows Vista / Windows 7Mac OS XFeedbackIf anyone has any further hints, tips and suggestions that may help, please feel free to post these on this thread and we'll build this guide up.Hi all,We’re pleased to announce that Sky Yahoo! Mail is now here! to take a look around your mailbox and find out what the new service has to offer.You can create folders and filters to help you organise your inbox while easy ways to sort emails and mail search can make sure you can quickly find the message you’re looking for. You’ll also see that Sky Yahoo! Mail uses tabbed views, so different emails will open in separate tabs ? another helpful function to manage your mailbox efficiently.While you’re discovering your new mailbox, here are some other things we wanted to point out:Just like Sky Email, Sky Yahoo! Mail is still accessible on the move - if you are accessing your emails using an email client or a mobile device, make sure you’ve checked that you’ve got the correct Sky settings. Depending on which device and settings you can find more details on our .If you need any further support getting started with Sky Yahoo! Mail, you’ll also find many other articles on our covering topics ranging from how to compose and send emails to some more detailed features such as setting up signatures for your emails.Also, don’t forget the Sky Yahoo! Mail change over for more information and specific FAQs.From the information I see elsewhere, Sky's staff are working hard to get on top of the many issues which their customers are experiencing.As for whether Sky's previous Google based email system is better or worse than Sky Yahoo! Mail, it is far too early to say.I do not know where the fundamental issues came from. I, like yourself, would have expected these things to have been checked over first.Ido know that there were some accounts transferred over prior to everyone else. I am not party to the details.Some people are finding that they can access their Sky email accounts using IMAP. Windows 8 users are one of these groups.As for myself, I set up my client to use POP3 when accessing my Sky accounts years ago. The only issue I got was on the day when I couldn't send or received via it. This has since been resolved.I am very aware that many have been affected by the changeover. There are plenty of threads offering suitable advice and solutions. Please do take a look to seen if one of them can help.Polyanna.From the information I see elsewhere, Sky's staff are working hard to get on top of the many issues which their customers are experiencing.As for whether Sky's previous Google based email system is better or worse than Sky Yahoo! Mail, it is far too early to say.I do not know where the fundamental issues came from. I, like yourself, would have expected these things to have been checked over first.Ido know that there were some accounts transferred over prior to everyone else. I am not party to the details.Some people are finding that they can access their Sky email accounts using IMAP. Windows 8 users are one of these groups.As for myself, I set up my client to use POP3 when accessing my Sky accounts years ago. The only issue I got was on the day when I couldn't send or received via it. This has since been resolved.I am very aware that many have been affected by the changeover. There are plenty of threads offering suitable advice and solutions. Please do take a look to seen if one of them can help.Polyanna.I received a phone call today telling me that the guarantee on my sky equipment had expired and that I have to get insurance for 8 euros per month. First of all, I would like to know if this is legitimate, and second and most importantly, if it is, I would like to advice against this type of phone call from sky to its customers, as, for me, it sounded like a scam and I asked for either email or paper correspondence to verify its legitimacy. Would appreciate to know whether this was legitimate or not. ThanksRight Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer. or Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight. Click on the Application Storage tab. Ensure the box is checked to Enable Application Storage at the bottom of the window. Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries. Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer. Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.Try this:Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.orOpen Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.Click on the Application Storage tab.Ensure the box is checked to Enable Application Storage at the bottom of the window.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.This should fix it:Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.orOpen Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.Click on the Application Storage tab.Ensure the box is checked to Enable Application Storage at the bottom of the window.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.orOpen Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.Click on the Application Storage tab.Ensure the box is checked to Enable Application Storage at the bottom of the window.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.Oh, how I could add a "me too" to this! The truth of the matter is that in always chasing "better", Sky fail to recognise the way most human beings work in most every-day situations. Only the pathologically unhappy are always seeking "better". For the rest of us "good enough" is, actually, good enough most of the time. If Sky is not careful, they will fail at the very thing they are aiming for: to be accepted as a "good thing".Regarding the web page, the issue here is that the web designers have failed to follow one of (what used to be) the most basic rules: always make sure the page is accessible. Backwards compatibility is incompatible with Sky's (rather ignorant) tagline, I know. But surely interrupting the tabbing sequence so disabled people cannot navigate the page using the keyboard is verging on rudeness? Any company presenting such an image (albeit probably in ignorance, as I have already hinted) is telling the world how little they actuallycare. Ironic, as surely the implicit subtext of "we believe in better" is that they would like us to believe they do.I paid for my mum sky, she got a phone call today asking for me when this person realised I was not there he then ask my mum (who is blind) to pay the account, the account wasnot due to be paid, he ask if she would paid it, she would of paid if she could see her card details. Thesesecurity details have been leaked by skydue to them having my mums telephone line as a contact for me which they shouldn't have.They new the account. which could not havebeen leaked by us as I get her sky mag. home and destroy the billing address. Could some please help as I have spoke to sky and they said no one has rang from there.I know the select button has no function after pressing TV... What I'm saying is that if I press the sky button and then press select the red light flashes on the remote which tells me the select button works, but when I press the TV button and then press select the red light does not flash. I have bought a new sky remote and I know how to programme it but its impossible because the select and red button do not work after I press the TV button..... These buttons DO WORK but ONLY if I press the sky button.... I need them to work AFTER I press the TV button..... Have you heard of this before?Quote:John-BCommunity Coordinator ?02-07-2013 07:38 PMYou may encounter a CAPTCHA code when:In regards to you mentioning about logging off the computer and your email disappearing, if you did not actually send the email (including filling in the CAPTCHA code) then it will not send the email as you have not verified you are a human and not a spam-sending computer. As far as I am aware if you did not try and send the email it would have then went into your drafts mailbox, but the fact you tried to send it and did not fill in the CAPTCHA code it may well have got stuck in transit and when you shutdown it was lost forever.CheersUnquoteHi John, many thanks for the info regarding CAPTCHA verification codes; I am very aware, and understand what they are and the function they perform.The system may be viewing me as a Spam-Bot but that wouldn??t explain the random nature of the CAPTCHA ??Verification code?? box; it seems to have a mind of its own. It sometimes even appears when I send emails to myself within the SKY Yahoo email system; with or without attachments. Hotmail works fine; (as Sky mail once did.)However, you seem to have overlooked the main point of my OP. Namely the fact that the ??CAPTCHA verification codes dialogue box?? can take literally minutes to appear after hitting the ??send?? button even though the ??sent?? email is apparently safely on its way to the recipient.The problem being that the user has no way of knowing if, or even when, the ??CAPTCHA verification codes dialogue box?? may, or may not, appear.In my particular case the ??CAPTCHA verification codes dialogue box?? appeared approximately 2 minutes after I hit the ??send?? button??. That time lag, the length of which appears indeterminate, means that if the user logs off in the intervening period (or shuts their PC down) the ??sent?? email (which could be very important to the user and may have entailed consider work/time) is lost forever. If the ??CAPTCHA verification codes dialogue box?? appeared in short order after the user hits the ??send?? button then all would be well......but it doesn??t !Such is the chaos that is engulfing the SKY email system now I guess I??m just another voice in the crowd; many of the well documented issues do not seem to have been rectified. Indeed the issues appear to be escalating.This post, and my post ?19-06-2013 12:36 PM being typical examples.RegardsI often send emails with attachments (word/excel etc) to myself using my own Sky email account as a convenient and easy way to access/print these attachments from other PCs/locations. I'v used this system for years without problem... till now!However, over recent weeks it seems that approx 50% of the emails thatI send do not appear in my Inbox even though they appear in 'Sent mail' . Some, not all, of the missing emails eventually turn up in 'Spam' !!!How can emails that I send to myself within the Sky email system end up in the SPAM folder ????..... if they even turn up at all !I've worked in I.T. since 1986 and have seen email evolve since itsinfancy. However SKY/Yahoo mail appears to be going from bad to worse. I have absolutely no confidence whatsoever in this email system and I feel desperately sorry for anyone who relies on it for business/livelihood purposes.And to top it all, it now appears we have to enter the dreaded'verification codes' to send emails with attachments. !!!!!!!!!!!!!!HI folks, I've just been having a wee read over this thread and can see that some of you are really upset, and yes, you have the right to be, but, the staff here on the forum really are working their socks off trying to help members with different problems, therre have been numerous difficulties with the switch over to Yahoo, I myself have lost 12 days worth of emails, had over 13000 emails sat on the old server, had mail being sent straight to trash on the Yahoo mail server, I can tell you I was not impressed, but, you know what, the staff at the call centres and here on the forum are just as fed up as we the customers are, many of them will have been going through the same issues. Here's the thing, I now have ALL of my wee problems resolved thanks to the team here on the forum, you all need to understand that there are 1000s of people all needing help to get things sorted, and, they are getting that help, the staff on the forum, and there aren't that many, are going through 100s of 1000s of posts trying to get everyone sorted, and, as I've noticed, the numbers of posts being made each day has dropped big time, can only mean that a lot of members have already had the help they needed, try to be patient, I know it's not easy, but, you will get the help you need , all the staff will be delighted when this is all over with, they're working their wee socks off , give them time to get the help to you, if you canIf you're a serial speed tester, apply to Samknows for a "whitebox" which provides a computer-independent method of measuring the performance of your broadband connection using a defined set of tests executed on a regularly scheduled basis.The results will not be influenced by the age, speed, make of computer that you use.It's a wired test too, not wireless.Once set up, sit back and review the latest results whenever you want to via website, app or monthly report e-mailed to you.The results reports can also be used to evidence the performance of your connection when talking to the ISP about problems.Sky Fibre may still be an under represented population within the Samknows project, so it should be fairly easy to get one (free of charge).If you subsequently change from Sky to another ISP, you can continue to measure the performance of your new connection (just tell them who your new provider is).Highly reoommended for anyone who's serious about monitoring their connection without having to do any work for it.Since getting one, I have completely ceased using speed test websites.If you're a serial speed tester, apply to Samknows for a "whitebox" which provides a computer-independent method of measuring the performance of your broadband connection using a defined set of tests executed on a regularly scheduled basis.The results will not be influenced by the age, speed, make of computer that you use.It's a wired test too, not wireless.Once set up, sit back and review the latest results whenever you want to via website, app or monthly report e-mailed to you.The results reports can also be used to evidence the performance of your connection when talking to the ISP about problems.Sky Fibre may still be an under represented population within the Samknows project, so it should be fairly easy to get one (free of charge).If you subsequently change from Sky to another ISP, you can continue to measure the performance of your new connection (just tell them who your new provider is).Highly reoommended for anyone who's serious about monitoring their connection without having to do any work for it.Since getting one, I have completely ceased using speed test websites.update.my sky box went poof after only 18 mths, HDD drive faulty. a nice sky engineer came round last sunday and wanted me to have a reconditioned unit. i told him a new box or i would canel my sky talk bb and tv and go elsewhere. new box went in last sunday and low and behold this weekend the f1 has been listed and recorded via series link with no problems or interference from me. this makes me think that it is either a software problem on some boxes or a problem with the box itself. my old and new boxes are drx890c and the old box was force updated and planner rebuilt several times but nothing i did solved the problem, hopefully this new box will keep on working correctly.Hi,I have a sky+hd box which ive been having lots of problems with recently - slow running, freezing, problems recording, rewinding etc.I completed a complete system reboot as directed by one of the solutions here and it appears to have sped things up... hurrahHOWEVER...Ihave been trying to re do all my series recordings and unfortunately when pressing the red record button on the programme, no "series link/record" option appears.I have tryed a system rebuild and a planner rebuild, to no avail.I have also tried turning off box at the wall and waiting over 5 minutes with no success.This is driving me crazy what can i do?ThanksHiIt is getting frustrating the way Series names keep changing throughout a Series airing as you end up with multiple groups of the same Series in your planner and can inadvertently end up watching out of order which isn't great.For example I'm a big Dexter fan and haven't yet seen Season 7, I decided to series link it and watch later, which is not unreasonable, as that is pretty much the point of Sky.So what happened was this; Epsiodes 1 and 2 were shown and grouped under the name "Dexter", (without episode numbers only titles). After that a new group was created for episodes 3 to 11 named "Dexter Season 7". Now I see episode 12, the Series finale, reverted back to the original "Dexter" group and the group has jumped 3 pages in my planner as, of course, 12 is the latest recording.It is really annoying as if I do not actually check episode numbers or episode names I could watch 1,2 and then 12 and spoil the whole thing before I realise what has happened and go and find the alternate groupIt is not just Dexter that this name changing has happened, I have had it with several programmes. I gave up on Flashpoint after several attempts to get series 3 and 4 because of changing Series names.Please, please, please fix this. It is really clunky design in an otherwise good product.Thank you.Hello kirkie50,I'm trying to REconnect wirelessly. (Up to now, it has been working with no problems.) My broadband provider is Tesco. I have tried switching my router (model = Thomson TG580) off and on at the wall. Is that effectively the same as 'resetting'? Please advise.When I click on your software download link, it takes me to a web-page which says 'oops, nothing to see here', with a grumpy face, which looks remarkably similar to mine at the moment..And I've gone through the' troubleshooting steps', without success.Any further advice greatly appreciated.Yrs, etc., CaomhninI had the same problem as everyone else. Tried all the standard stuff that the Sky folk will futiley suggest that pretty much never works judging by the multitude of forums I've read. Standard stuff like:Check 'broadband network connection' on in settings.Check ethernet cable (as if it is going to be a cable that fails!)Force software update (power off and hold backup on the box as you reconnect power until update message on screen)Then I worked out that I had a very similar problem with a god awful Blackberry Playbook I've got and the problem was that the playbook was detecting encryption type that was different to the actual encryption on my HomeHub router. I used to have to trick the Playbook into resetting itself. So using the same principle I tried the following and I got on demand up and running again. Try this:Go into your wireless router settings and turn off encryption (don't worry - only for a few minutes) so your wireless network is open. Go back into the Sky remote hit services, settings, network and then down. Hit the red button to reset. Then, when it scans for networks, connect to your now open network. Wait for your local connection and IP address to spring to life which it should. Exit menu and go into on demand and your thumbnails, catch up etc should be back - result!Now go back to your wireless router settings, reinstate the encryption and password as before. Repeat the Sky network setup as above, scanning etc and this time enter the password now you've switched encryption back on. And it SHOULD now connect again and be back to life.Worked for me - seems like the Sky box gets stuck with the wrong encryption info embedded so it sees the correct password but won't actually connect. By forcing it to connect to a new network (in this case the open one you temporarily set up) it clears the info down enabling you to connect properly again afterwards.Hope it works for you...Edit: Note the post above mine where a new router was installed which worked- new router = new network, same basically as what I have described above.Hi louanne52, Thanks for coming back to us with this information. It is strange that this was working only a few days ago and is now having these issues Using the Sky ID, can you log in to and try to view live TV through the service and then try to log back in to your My Sky account? This is often a common process for verifying the Sky ID. If you could try this and let me know if this works that would be great. If this fails to resolve this then we will look in to this further for you to try and get a resolution on this. I look forward to hearing from you. Thanks,Hi there,I'll be moving into a new house and setting up a fresh account with Sky (new customer) - line rental and broadband.However, as there's usually a waiting period I was wondering if it was possible to get the ball rolling so it would be ready and working nearer the time of moving in, rather than having to start the setup process once I'm already in and go without for a long period.The previous house owners do not have a line rental as far as I know, so a line may need to be set up.Is this possible or am I better off waiting until I'm actually in the property?Thanks for any help in advance,Nick.Hi,I have tried setting up my sky e-mail on my HTC Wildfire a number of times and keep giving up, I am now determind to sort it out...I have set my e-mail settings to use IMAP, I have tried entering my username with and without @sky.com, I have trawled through the help and forumsand followed various links to instructions and deleted the whole account on my HTC a number of times...but I still keep getting told that my user authentication is failing. I have also tried to unlock my account as suggested, but it gives me the same messageand will not unlockbut I know I am using the right username and password as it logged me into the e-mail to start with....Does anyone have any new ideas????CheersWant to set up On Demand? Don’t forget you first need to activate your On Demand subscription by signing into MySky using your SkyID.Once you’ve done that all you need to do is set up by connecting your Sky+HD box to your broadband router. Watch our helpful set up vide to see how.If you click you can find the steps for setting it up through a wired connection and can also find the steps for setting the service up via a wireless connector.Then just press the red button and if you see a screen like the one below, you're all set up and ready to go.Regards.Hi allI don't know if this is of any help, but I couldnt get my Outlook 2003 working for love nor money, despite following the instructions that I printed off before the switchover. Eventually, I figured out that the problem (at least in my case) was that there was one instruction missing (and having checked the current instructions for Outlook 2003 on the Help site, this is still not mentioned as far as I can see).The final instruction on the list says "13. Select SSL in the drop down menu next to Use the following type of encrypted connection. Select OK then Next then Finish."But my Outlook still wouldn't work until Ilogged onto Sky/Yahoo, went to Mail Options, then General, then scrolled to the bottom of the page and put a tick in the box that says "Turn on SSL".If you haven't tried it already, maybe it's worth a go.(Apologies if this has already been pointed out elsewhere)I first posted about this problem on 3/6, but Cesarome's fix worked for me. Well temporarily anyway as it's started again as of this morning (and yes the fix seems to have worked again). In between times I've had problems with bouncebacks on a different email address and non receipt of emails on my primary email address. Both now solved - or is that famous last words?I have changed my password several times (a pain if you use Outlook) and I did accept the terms and conditions.Much as I don't want to do this because I've been using my Sky email for 6 years, I'm going to have to move everything over to Gmail.I first posted about this problem on 3/6, but Cesarome's fix worked for me. Well temporarily anyway as it's started again as of this morning (and yes the fix seems to have worked again). In between times I've had problems with bouncebacks on a different email address and non receipt of emails on my primary email address. Both now solved - or is that famous last words?I have changed my password several times (a pain if you use Outlook) and I did accept the terms and conditions.Much as I don't want to do this because I've been using my Sky email for 6 years, I'm going to have to move everything over to Gmail.Andy-F21 wrote:CMThomp wrote:I'm not using POP, I'm using IMAP. Why won't IMAP work? Sky have continually failed to answer people's questions about support of IMAP which is a much better and newer protocol to POP.POP is useless to me. If I keep getting the run around (see the three questions on my closed thread) then I am simply going to dump sky entirely and go somewhere else.Sick to death of what is turning out to be an unbelievably poor service.I can appreciate how frustrating this is for you CMThomp,Unfortunately the reason that you can only use POP with Outlook is because that is the only service that is supported by Yahoo! Mail. Whereas previously you could use either POP or IMAP.The only way to get around the issue you are having would be to change your devices to POP settings.Whilst I appreciate that this is not the response you're looking for, this is the company's position now that the email service provider has changed. If you need any further assistance then please don't hesitate to ask.Thanks,Your answer just isn't true.IMAP works fine with Yahoo via Outlook, to suggest it doesn't is totally wrong. The user needs to set up specific server details and port settings.I realise that by "not supported", you are actually saying "users are on their own", however most people will believe that it means that imap isn't available or doesn't work.Thanks Andy for closing the previous threads.After a couple of hours and two Sky operatives 2nd & third level, we appear to have got my Apple Mail account both sending and receiving on my iMac. It has been working now for a few hours on IMAP settings. first time since switch over. KUDOS to Alison at sky who I think has fixed it.However I think I am due to receive a phone call on Tuesday to check that it is still working -So being a logical type of girl, I have plugged my iPhone into my IMac as it is programmed to sync everything up when connected thinking it will synch and sort itself but I still cannot send e-mail from my iPhone.Am tempted to simply remove the account from the iPhone then plug it back in and let it do it's thing as that is how I set e-mail up on the iPhone initially - before it all went pearshapped with the move to Yahoo.I guess though if it were that easy, this thread would not be so long?Any suggestions? I can at least receive mail currently on my IPhone so at the moment at least know that some-one is trying to get in touch. Don't want to loose what functionality I have but ideally would like to be able to communicate via my smart phoneAnne-M wrote:Hi quitecrossnow,Could it be that the keychain that is remembering the old details for your email and this is why you are getting the rejected password error?What you could try is removing the details for your Sky Yahoo! mail within your mac, then go to our website and change your password to something completely different and has not been used before. Once you have changed your password, wait 30 minutes to allow your password to sync on the servers. Then can you try setting up your mail again on your mac.Please let us know how you get on with this.Thanks,i have done that umpteen times. - and in the process lost some important mail.I am beginning to think that sky are incapable of solving and/or supporting this issue THAT DIDN"T EXIST UNTIL YOU SWITCHED TO THE USELESS YAHOO PLATFORM sorry to shout but am loosing patience and will soon be looking for an alternative ISP that supports IMAP and not the cheap outdated insecure POP3 system that seems to be the only platform that is now supported.Hi Andy,just to explain situation.... when i got email saying that sky going to Yahoo I followed the steps straight away and set up my old account <REMOVED> in my new yahoo account <REMOVED> and all went well to the point I didn't go to my normal sky inbox but my new yahoo inbox instead as all emails were appearing there. As of 31/03/2013 I stopped getting emails on my phone which I expected because I hadn't changed settings on my phone but wasn't worried as i was still getting all my emails on yahoo account on my laptop and PC. On 3rd April I stopped getting emails which I understood as it was switch over day. Since then I have been able to send and receive to my new address but getting nothing from my old address as it does not appear in my new account at all. I dont want to change my email address which is why I transfered my old one over or changed it with any of my contacts. so my issue isn't that I can not get emails from the new account, it is that for some reason my prefered account address has disapeared, when I contacted sky by live chat a week after the change I was told to do nothing and it would be restored once issues were resolved but nothing yet??????Does that sense and help in any way to my query??ThanksLorraine xI had no problems accessing email (using Outlook 2003) on my PC at all until 1st June, then all of a sudden I can't send email and I'm getting error 0x800CCC7D. This has been tagged as a NEW issue, but suggests if the "delete the account, change password, recreate the account" procedure doesn't work then contact Microsoft - who send you straight back to Sky of course.Also as of 1st June, I can no longer send email using the Email app on my Nexus 7. So not a Microsoft problem then.... I did delete the account on the Nexus and change my passord, but I cannot recreate the account because the 'outgoing server is unavailable' and I'm not going to try it with my Outlook account because it probably won't work for that either and I have lots of emails relating to my business which I don't want to lose.There are 2 additional sky email addresses on my account - 1 still working ok with Outlook 2010 and 1 working ok on the Nexus. Only the primary email address is no longer working. Someone at Sky obviously changed something on Saturday - surely there must be some sort of changelog to identify what.Re: Change additional user password and/or their contact emailFor some strange reason I've been asked by Kirkie50 to respond here to my original thread even though herewould appear to have nothing whatsoever to do with my query- Unfortunately as you also decided to lock the trhead I didn't get any email response.... helpful!Howeverthe response is - no - I still can't login to My sky with either the original credentials that were hacked or the new username and password combination so my original question still remainson?27-04-201302:51 PMOne of my additional user accounts has been hacked- Unfortunately although I beleive I managed to change the password I was unable to login as the additional user and change their now defunct contact email address as this was during the week of "THE CHANGEOVER"Now it's happily receiving emails with the new password in an email client- but I still can't log in on Sky.com and therefore am utterly powerless to stop this happening again with a change to the contact email addressit's irritating because it's an additional user that's been in place for over 5 years so it's an email address that lots of people useThere used to be a google tool that could deal with this "shifted" logic on passwords but what can we do now?Hi Pete,Well I tried it but to no avail. The Sky.com mail address I use is the secondary user. When the problem arose on Monday 10th, thinking I'd be clever, I removed account from Outlook/Client and went to set it up again. No matter what settings I use and I have tried every combination of Sky/Yahoo POP/IMAP, the problem is always the outgoing server, just cannot seem to recognise my password.I can log in to webmail no problem, therefore would seem to indicate password is ok. I'm afraid to remove the secondary user address on webmail in case the system will not allow same details to be input again, resulting in loss of address forever, although its not of much use now anyway. Interestingly while I had it on Samsung Galaxy, it also stopped working a few days ago but I got it set up again yesterday.The whole thing is driving me bonkers, have you any sanity savingsilver bullet advise???I have changed password utterly, completely, not one character being the same, FOUR TIMES, still no joy, as many previous posters have commented, incoming works but outgoing does notIn disgust after one week of sheer agony, I simply gave up. I created a new user account with Sky.com which links into the existing primary account. I then set up new mail account via Outlook 2010, it worked absolutely no problem.My first Sky.com mail address I had to scrap, notifying all contacts of new mail address, only 2 months after the same procedure because I moved to Sky in April 2013. No amount of verifying email addresses, amending passwords worked, why keep asking the same questions.Very simply, the Sky mail is a DISASTER, some addresses are recognised and some not. Yahoo are aptly named, where I come from that is not a term of endearment. Sky a joke to piggyback on their serviceI've just come on this forum today as i had a complaint but after reading numerous msg and replies feel totally disheartened - Have had my account for 3yrs now - have full package tv and regularly order from box office , so cost a a lot of the year. My main problem is i was late paying my bill but still now service not had it for 3wks now but still won't reinstate . Have had bigger amounts owing of previous bills and only made part payments before and they have automatically reinstated services so why not this time ? On my bill it actually said that you only pay for services receivedphil-liverpool wrote:because sky dont have coverage of the fa cup...dont you understand the concept of rights...should sky have a game on every time theres a game on another channel...why are people getting the short straw...i take it you could see the cup final on saturday.....what have you missed out on...the arsenal game was a 3pm kick off moved forward to 12 45 because of the fa cup final...it was never intended ever as a tv match...it was initially liverpool v chelsea at 12.45...but that match is now on tuesday...which you can see live on sky...youve missed out on nothing...sky are showing 4 games in this round of matches...as they do most rounds...See,here's hoping that you are never in charge of thingsso things got turned around and the SKY viewer misses out you mean?,SKY aftert taking our money should of made sure there was a football match to watch on Saturday,but i guess not,they are happy to take my ?1000 a year aren't they?SKY needs to improve massively,you post like this is the first time they have done this or this is the first topic made about it,it isn't,Christmas and New Year just gone was the worse,SKY had terrible coverage of football over those holidaysPeople got the short straw because i am willing to bet that most SKY Sports viewers get SKY Sports for Football,we pay SKY Sports for football,i mean they don't even give us ESPN where a lot of this seasons games have been.If we got ESPN for free like Virgin does i am sure people would not mind ....but lets face it,it's not in SKY's DNA to give channels away for free..but they know that more people would SUBSCRIBE to ESPN because of it thoughit's a joke,obviously you can't see SKY looking for more ways to rip you off,they don't care that ESPN got rights to the F.A.Cup or matches thoughout the season,because they know that their customers will pay out for the channel if they want to see them or miss out,so the only thing that can happen is SKY make more money from the deal,because they certainly won't lose anySo I cancelled my complete sky subscription, due to personal reasons and made all the calls required to do this. Was told that my bull on the 28th may was my last one. I then checked my account about two weeks ago and found that there was a bill due on the 28th June.Called sky and spoke to a very nice lady who told me that this would only be charged if I used my house phone, if not then no charge would be made. Told her I don't even use the house phone, don't have a phone!!! So she checked and confirmed that I have never made a phone call and in her words "you won't be charged for this don't worry"So imagine my shock, well suppose I shouldn't be, to receive an email that says a bill is overdue. Call sky last night and got a over friendly guy who was "mate" this and "mate" that, very professional staff!!! Anyway he goes away and after about 5mins comes back to me and says, "this going to sound stupid but listen to what I say, you need to pay the bill now and we will credit it back to you on the 28th July" eh don't think so! You switched off my services on the 23rd June and you want to charge me a bill from the 28th June to the 28th July for something that is not even working. His response "it is stupid ain't it, but if you don't pay then it will be passed to a debt collection agency!!" And so sky now use threats to get ex customers to pay for something that they don't even have!!!! What a complete waste of everyone's time and money. Don't think I will be paying for something I don't use and after all 2 staff members confirmed that I don't have another bill after the 28th may and again the services were switched off on the 23rd June.WHERE IS THE LOGIC???I had a home move booked for 16th August that had to be rescheduled until Tuesday 21st for reasons I won’t go into here. Sky’s engineer, Carl, phoned me on the Monday afternoon saying he would be coming between 1.30 and 3.30. I asked that as my husband wouldn’t be home from work until 2, if he could make it around that time. Carl got quite snotty, saying that he was busy so I suggested that I leave the side gate to our house open so he could measure cabling, etc needed for the multiroom installation in our two bedrooms then when my husband got in, he could then direct him as to which boxes were going where. He said that was fine. However, on Monday night, I had to call Sky again to reschedule, which was booked this time for Wednesday 22 August ? I’d like to stress that Sky Customer Services were absolutely fine with the rescheduling, which I know must have been a pain. Carl phoned me on Tuesday afternoon at 4pm to go through again what we’d discussed on the Monday, same arrangement was set up for him to come between 1.30 and 3.30 and if my husband wasn’t in at the time, he would start the cabling until he arrived home around 2. Carl then asked if there was anyone in the house then, as he would come and start the cabling up ? I said no, but that my husband would be in about 10 minutes later. He was quite snotty again and said “oh no, that’s no good I’m not coming then”. So, installation was, I thought, ready to go ahead for Wednesday. I texted Carl at 2.30 saying that we were due to have the multiroom installed as per our conversation the day before, and could he confirm what time he was coming. I got no response and my husband texted to say he hadn’t been. So I called him and left a message. He responded at 4.07 saying that the job had been cancelled this morning, he didn’t know why, he couldn’t attend now because he would get told off, and he had been helping other engineers with their work all day because he had no work to do. I was absolutely blazing. So I called Sky and spoke to a very nice lady called Brenda. I explained everything and she said that Carl had actually called at 1.23 requesting a cancellation code ? so seven minutes before his window opened for our installation, he cancelled the job himself, for absolutely no reason. Brenda said that she would try and call him, and also left a message for his manager, Peter, to give me an urgent call back as both of their phones were just going to voicemail. She said if I hadn’t heard anything by around 6, to call back and they would see what could be done then. I called back about 7 and spoke to a team mate of Brenda’s, a very nice lad called Gary. Again, I can’t stress how helpful the Sky Customer Services team have been. He rebooked the installation for 2 September which I said was totally unacceptable, given that if Carl hadn’t cancelled the installation for no reason, I would have had full operational service that evening. He said he would try and get in touch with both Peter and Carl again and would try and call me back the next day. So it’s now the next day. I called Sky this afternoon, leaving it a couple of hours to see if Gary had been able to resolve anything. Was told by Francesca that Gary had left a note on the system saying that the installation was rebooked for 31 August, eight days after it should have been. I haven’t received a phone call from Carl ? which I didn’t expect, being as he obviously knows he is in the wrong, no phone call from Peter ? which I find abominable considering he is Carl’s manager - surely his behaviour is not condoned? To not even get a call back from him I think is worse. Francesca now says that she is going to try and get through to Regional Support to try and get this sorted as soon as possible because waiting until 31 August is unacceptable, especially as this is all down to a rude engineer who couldn’t be bothered doing his job. I’m not saying that having Sky is a basic human right, but when you pay close to ?100 a month for services, you expect to receive a high standard of service. This has definitely soured my experience with Sky.You'll have to wait until a speed is shown in the Broadband section of "My Sky" before you proceed - it'll say something like "your line rate has been set to <whatever>". That can sometimes take a day or so past day 10 of DLM training.Once you've got a speed in there then phone them up, tell them that the DLM has completed but it got stuck after a few days and ask them to manually reconfigure the line.Don't do this at lunchtime/evenings/weekends as the callcentre staff are always busy; on the two occasions I've had to do it I phoned at about 11am and the reconfig was done within 5-10 minutes.Some first-line staff have the tools to reconfigure the line available to them, but most don't and will have to talk to someone else to get it done. From anecdotal evidence the chances of that happening correctly at busy times is significantly lower - can't blame the staff really as they all have their metrics to hit, so call during quiet times as its less stressful all round"We are unable to support the use of Sky Go on jailbroken/rooted devices simply down to legal requirements that have been placed on us. As once again we can't guarantee the security of the content we show on the app when being used by a device that has been altered in that way."So you CAN guarantee the security of content on Sky Boxes, PC's (with admin rights) and Macs (with root access) can you?I can connect my Sky/Sky+/Sky+ HDBox to a PC capture card and rip whatever I want to. I could even stream it over the web live via the same method. Indeed forsome broadcasts I can remove the hard drive from my Sky+ box and rip them directly!I can connect my laptop/mac bookto a large screen TV in the pub and show the football to everyone present.I dare say the tools exist to rip the content on a Mac as well. I don't own one, so I couldn't say with absolute certainty, but I'd be shocked if they don't.Considering the above options that are already available, why wouldI want to rip/copy/stream anything from the low quality streams on a mobile phone device?Also, kinda blows a HUGE hole in your "security of content" argument doesn't it?Come on Sky, stop fobbing us off and making up EXCUSES!(I shouldsay that I do not actually do any of the above. I'm merelypointing outwhat can be done)Does anyone that works for sky know what they are talking about??? Or is it a case of making it up as you go? ive never ever known such and incompetent bunch of people, they are not even capable of making call backs or reading notes on their systems!!! I was given ?100 credit onto my sky account for all the messing about iv had with this company, i was then told they could transfer it from my sky account into my bank account and it would take 3 - 5 days. day 7..... and suprise suprise nothing, the person meant to call back yesterday never did and when i called to find out what was going on i was told that money cannot be transferred from your sky account to your bank account...... i DO NOT believe that, bunch of robbing ******* quick enough to take money but do NOTHING they say they will do. Anybdoy thinking of taking sky PLEASE reconsider i have all 3 services adn will NOT be paying any further bills, disgraceful company and disgraceful staff!!!Hi Old818,Thanks for bringing this to our attention and sorry that this caused you to miss the start of a recording.We will investigate the issue you experienced, but can you please provide further information on how and when this occurred and which device you were using?Was the programme about to start, but due to the app signing you out, the record request was sent after the programme had started?Does this happen frequently or following an update/deletion of the app?We look forward to your response.Thanks,Sky+ App TeamHi Frideb,We can certainly help you with this to get it resolved.Can you try this for me:If you're having problems connecting to Sky Yahoo! Mail through a desktop application or a mobile device, first check that you’ve accepted the Terms & Conditions to the new Sky Yahoo! Mail service. Some customers have multiple accounts and have not accepted the Terms & Conditions for all their email addresses. The best way to check is to sign into your email through sky.com.If you’re certain that you've accepted the Terms & Conditions for each email account and you're having problems signing into Sky Yahoo! Mail on sky.com (for example, seeing an Error 101 message), firstly, please try a different browser. If this doesn't help we recommend you try the following:?Go to sky.com and click Sign out?Clear your browser’s cache and cookies?Shut down your browser, then restart it and try againAlternatively, please try resetting your password and try to sign in again.If you are having problems accessing your emails on your email application or phone, as well as resetting your password (make sure you use the new password on your application or phone too), please also See if it works however if you are still having problems then please let us know and we will see what else can be done.Thanks,Hi all,Has anyone got issues in installing Microsoft silverlight? I installed in but got an installation failed. I can see that it's installed on my programs but I can't now even unistall it. I get a message "The feature you are trying to use is unavailable on a network resource that is unavailable" It's looking for the 'silverlight.msi' source??I have no trouble with anything else, this is very frustrating as I want to watch sky sports on my pc? Any suggestions would be greatly appreciated.ThanksHi,I am having the same problem - just gave up trying to watch criminal minds after 2 hours and only got half way through. This has been a problem for months but I was able to download before using the go desktop. Now that you have to pay for this sky has become unwatchable. (also think that it is wrong of sky to not only charge for a service we already had but also to advertise it as a new service with all the ads saying now enjoy it where ever you are - was able to already!! Surprised there has been no false advertising claims)Silverlight plug in crash generally happens around the adverts. I am currently running silverlight 5.1.20125.0. I am using a macbook pro running Mac OSX (version 10.7.5). I have tried reinstalling silverlight. I have tried deleting the sky sites off the silverlight app as advised. I have deleted all silverlight files before reinstallation but the problem is still there. I did not have a problem with the sky go desktop only the website.Any solution to this would be greatly appreciated as we are also considering moving from sky as cannot actually use it to anywhere full potential.NaomiHi there,I updated my Silverlight player today before trying to watch Sky Go Live TV but now whenever I sign in and go to watch anything, including On Demand Shows, the Silverlight program buffers to 100% and then just becomes a white block and I can't click to watch the program. I have tried uninstalling Silverlight and reinstalling as well on multiple browsers including IE, Opera, and Chrome with no effect.Just wondering if anyone else is having this problem and if there are any solutions??ThanksCatecape wrote:When I insert a DVD into the DVD player, it plays as expected. However there is no recognition n the TV which continues with the programme I am watching on the HDMI2 channel. My DVD channel was previously Ext.1 but this will no longer show the DVD.If the DVD player is conncted by Scart it should show the picture as soon as you hit the Play button on your DVD Player remote. If it doesn't then you can bring up the picture with your Sky remote. Press the TV button on it and keeping pressing the HELP one until you see the DVD picture.Just swapped over to Sky from o2, everything is fine apart from my SIP Phone. Was working fine with no additional hassle on my o2 router, but getting interesting behaviour when using the new SR101 router. I can register with my SIP server, and can dial out, but can't recieve calls, and no audio is transmitted either way when I dial out.I engaged Sky support, who advised that I should use port forwarding to resolve the issue. This is not ideal, as opening ports can be a security risk. I have attempted to open the ports on the router relevant to my setup, and grandstream phones (5060, 5004 etc), to no avail. When this did not work, I temporarily marked the phone's static IP as DMZ, and even then I had the same issue.Has anyone else had issues with SIP phones on this router? The router admin GUI is so locked down i don't know what other settings are even in place on the router that I can't change. Is it possible to telnet into an SR101?A comment on this from the SKy team would be appreciated, if I cannot get this to work, I will need to move to another ISP where I can use my own router.i have re sent an email to sky stating they have failed to contact me and failed to cancel my services like requested. i've not spoke to anyone or had a reply in over 14 days. Frankly Sky are a joke. I have given my notice i was a loyal customer and now im being messed about. im in process off putting in a complaint with ofcom and trading standards because of the farce you call customer serviceA clear attempt to get a couple more months payment out of me. If sky broadband wasnt so poor 3mb! maybe i would of stayed. Aweful service.Virgin for 3 weeks lowest internet.... 17mb! fantastic. Welcome to 2013 sky. catch up please.hi, Yes you need 2 but you are not limited to only 2, you can add as many as you like round the house. You plug 1 into a socket next to your router and connect with an ethernet cable (usually provided with the homeplug)then you plug one in next to your sky box and connect that to your sky box with another ethernet cable. Some Homeplugs require you to press a button on them so that they "Pair" to the master socket but that will be in the instructions you get with them. If you have more than 1 device next to your sky box that needs internet access (i.e. xbox, Blu-Ray Player, TV etc etc) you can buy a cheap ethernet Hub or switch and plug that into the homeplug giving you multiple connections.The instructions very clearly state that you should NOT use a homeplug on an extension cable, however I have found this to be utter nonesense. You may get a slightly slower network speed due to extra electrical noise but nothing worth worrying about.Hi Lucymat1, Thanks for posting and welcome to the forum, we’re sorry to hear you are having problems getting connectivity with your android device. We are managing issue reports on two main threads, the Permanent and Intermittent Connectivity threads, and we’re gathering information from customers on those threads to help solve the problem.Could you please post on the permanent connectivity thread giving us the information asked for there, in particular the devices used to connect the app to the box. You’ll find that thread at this link: In your case, if you are using a Sky+connector to provide the set top box with wireless networking, it is possible that your Sky+connector needs a firmware update. We are progressing these firmware updates over the network currently, so you may find this starts working within the next few days. If you are using a Sky+Connector, please do post your MAC address (long number on the connector starting with 182), and we can get that checked that for you.In the meantime, you might also like to run through the troubleshooting guide which has a lot of things to check that might be causing the problem. That thread is here: If you’re still having problems after checking the above, please do post details on the Permanent Connectivity Thread and we’ll work with you to solve those problems.Thanks,Sky+App TeamHi Griffmangriff,Thanks for posting here, you are in the right place to get the problem sorted. Please could we suggest that you first try the troubleshooting guide: and if the steps in that guide do not solve the problem please post on the permanent connectivity thread giving us details of your setup etc as requests in the first post on that thread which you will find here:In particular, please check the STB software version and check that the ipad/iphone devices are on the same wireless network as the STB. If the troubleshooting guide doesn't solve the problems then we'll need to know all the details of your router and access devices please.Thanks!Sky+App TeamHi ,Thanks for posting here, you are in the right place to get the problem sorted. Please could we suggest that you first try the troubleshooting guide: and if the steps in that guide do not solve the problem please post on the permanent connectivity thread giving us details of your setup etc as requests in the first post on that thread which you will find here:In particular, please check the STB software version and check that the ipad/iphone devices are on the same wireless network as the STB. If the troubleshooting guide doesn’t solve the problems then we’ll need to know all the details of your router and access devices please.Thanks!Sky+App TeamThe LNB connectors should be weather-proofed, although this does not affect the performance of the LNB. It is however good practice to prevent corrosion over the longer term.Your Signal Strength is poor to begin with. This usually a dish alignment problem, and this has to be attended to.On the question of variations, the signals are transmitted from 4 satellites @ 28.2E ( notional ) in the Ku Band in combinations of Low Band/Horizontal, Low Band/Vertical, High Band/Horizontal and High Band/Vertical. The skew of the LNB should be correctly set in order to receive each of these combinations from the transponders in equal measure. The skew of the LNB does not become critical in instances of good Signal Strength. With poor strength, however, the LNB skew does become critical as it means that frequencies of either Vertical polarisation or Horizontal polarisation are either lost completely, or they cannot be decoded correctly so as to show a solid picture. Thus, flicking up and down the EPG channels will produce different results.A good inspection and re-alignment of everything should rectify your problem, provided there is no fault in the box itself. It's usually best to try a different box on the setup to verify the fault lies with the dish/LNB.The search on the Sky+ App appears to have a bugI am a user in IrelandWhen I search for a programme, for example 'Love My Neighbour' - the program is suggested, but when I select the suggestion, I get the message 'No results found'I can obviously locate the progam manually, but the app has be unusable.I think it may be issue with regional settings as it cannot find any programmes on the Irish only channels.I'm fairly positive that the search worked previously for me - it seems to have been broken by a recent updateregardsJamesGah. Again Sky have proven to me how useless their online service is.I just emailed asking them if I could email them my direct debit details as the page which usually should let someone do it isn't letting me do so.I emailed them asking them if I could email them the details so they could set it up saying:"I have been trying to switch my payment method to Direct Debit online but for some reason it is not letting me switch it over. I was wondering if I could email the Direct Debit details to you so it could be set up. I have no telephone access to online is the only way to do this."I get a reply which I have gotten before. I am assuming the Sky Online Team consist of Copy Pasters as I got the same message I sent them the other day about a different thing."Thank you for contacting Sky Help Centre.You can change your payment date or payment method via MYSKY. If you would prefer, you can contact our Customer Service team who can take a payment by credit or debit card or amended you payment details.However, once your Sky account has gone active, and you??ve registered with MYSKY as a primary user, you??ll be able to view your monthly bill, change your payment method, view historical statements and upgrade your packages or equipment. There??s so much more that you can do over and above this, it??s all just a click away.Please be aware only the primary account holder will have access to the billing information.Details on how to upgrade your MYSKY account to become the primary user can be located via the *Sky ID* section under the *problems registering Sky ID* section, by clicking on the link below: "Why did I leave BT. Does anyone know how I can give my details without actually phoning Sky. I am on a public computer right now and have no access to a phone.Hi tigwalkerGreat to catch your 1st Sky Forum postSorry to hear that your Sky is getting cut off each month due to you paying us direct with a Card.The way to stop this happening is to pay the bill earlier rather than wait until it is due, I know this is not ideal , but it means that the money is on your account when we go to take the payment, the only alternative is to set up a continuous payment with Direct debit or Credit card, but understand that this would cause you a problem as your bank will not allow this, you can also use someones elses bank details if you wanted to, we would send you out the Mandate to get filled in by the person who's bank you used. Hope this helpsAm quite dismayed to notice that now my account has been activated and my bill has been paid there has been no further mention of my ?100 m and s vouchers. I have kept my initial order and acceptance email, but this is now the only reference linking them to my account but accounts seem quite varied to be honest it was what swayed me to join Sky. I have paid my bill in full and currently have undergone an upgrade order at a cost to get my previous provider cancelled. Did I do the right thing I ask after looking at the forums.Ive been with sky years have broadband sky talk and more or less the full package paying nearly ?70 a month.I have a basic standard box which is not even sky+ so i cant record or anything. I am going to cancel this subscription tomorrow because they refuse to give me a sky+ box even though mine is playing up without charging me ?60 forinstallation even though i have the sky+ extra cable.I am not too bothered about the tv side of things because its a load of repeats anyway... sky have treated their loyal customers very badly and i can only see a mass exodus very soon as cheaper deals come outI got a new 3D TV at the weekend and call sky about adding the 3D channel.I was advisted that In order to get the 3D channel I would need to have the Sky World HD at 91 euros a month.I dont want sky sports or the movie channels (movies keep getting repeated)Why cant sky have it where u can pay extra for the 3D channel without having the full package. like they do with the HD channels.Is it because If you have a 3D TV and want to watch TV that Sky offer the only 3D channel so that makes them think they can rip people off.Hi rjaxon, glad to be of help. I have to admit I'm a bit confused by the pricing because ?31.50pm is actually 75p less than whatI pay at the moment for the EE package, but it's still half the price of SkyWorld & you don't have to have Movies & Sport if they don't interest you. I only want the 3D channel for the entertainment programmes, plus the option to watch a 3D film is there if it's PPV. As for a release date, the post only said April, no specific date, so maybe it will be a gradual roll out like the new EPG. Anyone from Sky want to give an answer to this, it would be nice to be kept updated. I'm a bit surprised Sky aren't making more noise about this, especially as there are many posts on different threads about this with customers wanting a change. Well, now the change is coming, surely you should be advertising it.It's no wonder some customers are becoming frustrated.No two answers given by people on this forum or at the customer phone lines are the same.Since the 9th start date has been postponed no one from Sky can even be bothered to put a statement on this thread.Not updating your customers with information is the worst thing you can do. Even bad news is better than being ignored.I know you are just trying to help but seeing as you are the only guys posting on this thread that has a link to sky then you are bound to get some of the frustration taken out on you.Being told not to trust the sky employees on the helpline just makes us feel even more disempowered. :0(Well I had a reply from Sky Accessibility[quote]Dear Mrs xxxxxxxxSorry for the delay in replying to your message. Due to a higher volume of emails than normal we are not answering customers enquiries as quickly as we would like.I have spoken with our Programming Team who have advised that there were no reported issues on either of the two episodes you mentioned. They confirmed that both these series' are subtitled when broadcast through live TV. If you watch through our catch-up service then you may not be able to view the subtitles. I'm sorry if this has effected your viewing of The Following and Revolution.[/quote]I find this beyond belief tbh.Do you really think I would waste time asking questions/sending emails if there was subtitles present?And on my original thread that I posted another Sky user experienced the same problem.See post 4 of this thread.Hi char.m, I am glad to have caught your first post on the forum although we could have hoped it had been under better circumstances. I'm sorry to read that you have been having some trouble when paying your Sky bill. If it is easier for you, you can do this by going to this. You will also have to make sure that a continuous payment method has been set up on your account to ensure that your viewing does not get suspended in the future. Alternatively, if you would prefer to call, you can call08002600400 to make a payment. I hope that I have been able to help. If you have any further questions or queries then please let me know. ThanksOther utility providers operate on boards.ie for their customer support and it owuld be obvious for Sky to monitor that website. Sky didnt ask Boards.ie for my information, rather they asked the admin of boards.ie would I provide him with my mobile/email so they could then contact me. This message was also sent to two other board members the same time as me as they were also complaining.A copy of the private message sent by the boards.ie admin is below.--------------------Hi there folks,We're in the process of setting up a more formal arrangement with Sky Ireland for helping people out with their queries on the site, but they are keeping an eye on Boards.They got in touch with me and asked if there was any way I might get some contact details for you (preferably a phone number, but an email address would also work) as they realise you've been given some incorrect information and they're keen to correct the mistake.They're not annoyed or anything like that, but they're obviously keen to make an impact on the Irish market so are looking to nipthings in the bud before they become a bigger problem.Thanks for your time folks.Graham+Cluley,+Sophos wrote:Yes, strange that there has been no official statement. But that's not the only strange thing. See my analysis at I found the part about the "Was that written by someone who isn’t a native English speaker?" rather amusing. I've actually stopped reading anything written by Sky staff, as it seems that English is a mystery language to them. Unless they employ native English speaking eight year olds to write their articles, that is.I keep expecting them to be written in the Comic Sans font.Hi Brock123, Several of Sky’s Android apps have been temporarily removed from the Google play store after app pages were defaced early on Sunday morning. We’re sorry for the inconvenience caused to Sky customers wanting to download our Android apps and are working hard to make these apps available again as soon as possible. Sky Android apps that Sky customers have previously downloaded should continue to work as normal, so there is no need for customers to remove these apps from their Android device. The tweet which went out advising to uninstall the apps was not an official Sky tweet. CheersHi all, Thanks for taking the time to post on the Forum. Here are some troubleshooting steps for you all to follow. Please can you first remove the Sky WiFi app from your devices, turn off your phone, switch it back on again and then follow these instructions: Go the Play Store. Search for Sky WiFi. Download and install the Sky WiFi app. Sign-in by clicking the Sign-up Now button. This takes you to the Sky iD sign-in page. Enter your Sky iD username and Password, click sign in (If a message appears to advise the Sky iD or password is incorrect or a new Sky iD is required, follow the prompts within the app or alternatively if more assistance is required, please do let us know and we will be happy to help). If this is the first time you have used the service, please read and accept the terms and conditions, by ticking the box and then click Submit. Give your device a name and click Continue. The device will now be registered and will automatically connect to Sky WiFi whenever the customer is in range of a Cloud WiFi Hotspot. Connect to Sky WiFi If your device does not connect automatically to Sky WiFi and you are in a Hotspot: Confirm WiFi is on by selecting Settings, then Wireless and networks. Ensure the box is ticked showing WiFi is turned on. Select The Cloud from the list of networks and it connects automatically. Some venues may have WiFi Zone ?C The Cloud in their available networks. Open the devices internet browser, the Sky WiFi landing page automatically displays. Please let us know if this helps you at all? Many thanks,I have two commenst to make: when I switched to HD I was told I would be getting a FREE wireless connector - that was well over two years ago; am still waiting: they tell me it was sent; then another would be sent: I'm still waiting.As for Anytime+ - when it works (service not currently avaiable) finding anything is like looking for a needle in a hatstack - and when they say recently added that can include films over ten years old - and some they have the cheek to charge for. I now have Netflix for 6 pound a month - ok it does not have the most up to date movies but its easy to find things on and has a greater choice than Anytime+Oh, and while I'm on it....when you get a mail shot that says rejoin Multiroom and you then dial the number and NONE of the choices are relevant and they then say you need to go to a differnt number next time...you just wonder what is going on.Used to love Sky......Here is my story of this morning's antics, trying to get Sky Anytime + Activated on my account.Firstly, tried online to update - My box is not compatable, I know it is...So rang, and systems were down, rang again and got Call Centre Abroad - Was hung up onRang again, another abroad call centre - Told I cant have it cause I have 2 old box's (not true)So rang again, scotland this time, went through the problem, Apparently, I have 2 old Thompson box's, erm no I dont, I have Sky HD Multi Room, one is the old Thompson Box and the other is a 1TB Amstrad Box, after 2 mins of arguing I then got put through to Technical Support, who then disagreed with me again, I went through version and EPG software with them to actually prove I had an amstrad box, only to be told, it needs to go to Tier 2 and could be 14 days. I have done nothing wrong, I ordered the Sky 1TB box from Sky, please make it easier to update someones box!GHey, I've been trying to watch (download) box sets on the anytime+ on sky but every time I try a message pops up saying "to watch this on demand please contact sky to upgrade your subscription"Sounds simple enough, but I've downloaded many box sets from this before. And the series that I download, I'm already subscribed too and can watch the channel that its from. If there is a problem I know I'll have to ring sky.. But I'm wondering wether these box sets are now a desperate subscription all together an I have to subscribe to box sets or wether it is just being dodgy and not allowing me to watch?Hi Sostand1, Thanks for joining the Sky Help Forum. Looks like caesarome got the pleasure of offering you your first reply on the community. So I'll just have to settle for second place eh? Just to give you some clarity on this. We are not aware of what devices that are being worked on currently however throughout the second half of this year we are looking to extend the . This update was posted on June 12th - I hope to see you again soon. Remember before calling Sky with any questions or queries you can get a lot of support from the community with technical issues and your is packed with information such as your bill, package, any discount you currently have. Remember to check out for things such as Free Cinema Tickets and Sky Backstage. I hope this has helped you and that I see you around on the community.Hi Paul+Reid001,Thanks for posting your issue and the followups with the useful information. We would also initially suspect that the homeplugs are causing the problem. If you have any way to test the connection without the homeplugs we would be interested in the result. We are already investigating the better performance of the Zeebox app to understand why some customers find that app connects much more reliably. Our connection from the app to the STB is more complex than Zeebox but we are looking into this aspect to see if improvements can be made.Xavierde, thank you for that interesting information. We will do some experiments here and see if we can replicate any issue with a similar setup. We’re going to close down this thread as we would prefer to keep all the issue reports together on the main “intermittent” and “permanent” connectivity threads for tracking purposes. Paul+Reid001, we will copy across the key information you have given us to the intermittent thread.ThanksSky+App team.Hey bongobrothers, lets see if we can can assist with your sky app query. Can you confirm that you are referring to our Sky+ app? Can you confirm which type of router you have? Can you confirm that you have a Sky+HD box? If you can also confirm the following, using the Sky remote: Press Services. Services menu with Options highlighted displays. Press right arrow, highlight Settings and press Select. Settings menu with Picture highlighted displays. Press right arrow to highlight Network. If you can let me know what it says for Local connection and Service connection? If you can get back to me when you get a chance, we can hopefully get this sorted for you. CheersOk, just like everybody else I am getting really annoyed with the Sky apps on my ipad.I have sky sports installed and every time I try to log in I get the Sky ID device limit reached error message. I have gone in and cleared the devices on my sky profile so they are blank, not sure how I have reached my limit.I have sky go installed and it keeps telling me that I am in offline mode, when I am clearly connected to the wifi network. I have deleted all of the sky apps, cleared my caching, and rebooted my ipad. reloaded all of the apps from the start, and still none of them are working.Can somebody please advise on what is going on here? Am I wasting my money on this when it clearly is not working?What a joke this company is...i requested a home move on the 16/01/2013...was given a date for internet activation of the 15th feb ..well the engineer has not bothered to turn up...I had to call and be told they are not coming at all....apparently postcode issues....bull cos the line survey has been done 3 weeks ago.a new telegraph pole erected...I received a call from open reach to confirm the definite date....so what is the problem sky? Why wont you give me further information and why not tell me it had been cancelled... I have lost a days pay as I took time off work...and will have to again in a week...what is going on with your joke of a company????get me in touch with someone immediately...5 weeks ago I terminated my Broadband and line rental because of appalling service on the broadband service, briefly, a new computer meant I was downloading updates and programmes and they slowed my broadband to a standstill. I have never downloaded music or films in the past so am a frugal user.Because I have had problems in the past with Sky's handling of the privilige of access to my bank account through the Direct Debit system I cancelled my Direct Debit for the final bill due 28th June.On 26th June(at the date of the previously notified ceasation of Contract, they duly disconnected both my 'phone and broadband, so, on the 27th June I went to pay my bill online. Seeing that this bill included line rental and Broadband as from the 27th June for one month, I deducted this amount, ?31.50 from my payment and just paid in advance for my Sky TV Subscriptions.Yes, you,ve guest it, on the 27th June they disconnected my Sky TV, and now it says online that I have no bill to view!I knew what would be said when I was forced to telephone them, they will not re-start my Sky TV until I make a payment of ?31.50 which I do not owe, then they will get the interest on that money and apply it to my bill due on 28th July because I signed a contract saying that I agree to make payments IN ADVANCE for service TO BE SUPPLIED.Now, my arguement is, I actually had 3 Contracts, one for many years for Sky TV (always paid on time), then 18 months' ago I agreed two further Contracts one for Broadband and one for telephone line, but I have NOT breached any terms in my Sky TV Contract so why should they think they have the right to penalise me this way, surely that cannot be legal?They will not let me speak with a Manager, and eventually hung up the 'phone with me because they could not answer my polite enquiries.Now it does not matter, who or what I am, long term, existing customer, good payer, disabled senior citizen, who cannot afford to pay twice in one month for Broadband and telephone, they are all powerful and treat me like dirt, exactly as they have done.I collapsed after the telephone call, and my Doctor was called as I was so upset, and was advised I required hospital treatment (my son is writing this whilst I sit and recover) however, no reason for Sky to worry about that all they want is ?31.50 THAT I DO NOT OWE!!! and they are holding me to ransom by withdrawing an un-related service on a seperate Contract, for which they have received advance payment as per THAT Contract.So, my family are now talking about arranging another TV Service for me, but, what will happen to the money I have already paid in advance will I get that back, (with interest) some hopes as I have not given 30 days notice.What an appalling way to treat customers in this day and age, all that matters is money money money and because a computer generated bill says I owe the money, someone with a brain that can correctly ascertain what is owed, is not even given consideration.NOTE TO SKY : I am a disabled pensioner who cannot afford to LEND you ?31.50 for a month!Oh, (mum has just said) she was told that they did not care whether she called in the press or not, not their concern!Mum is a little better now, and I have shown her how to watch catchup TV on her computer until we can set up something else, when she eventually gets back the money Sky now owes her!You're welcome.Just to clarify, that the example of terms & conditions I gave- 11(a)(iii) - was a reference to the tv terms & conditions. I forgot to put the link! In summary:- there is no right within any of the terms & conditions for exercising of cancellation rights to be denied/delayed.-there is no right within talk/broadband terms & conditions to extend the cancellation notice period beyond 10 working days against a customer's wishes (although there are provisions for it to be extended if a customer is "switching" to another provider)In any cases where Sky's computer system cannot comply with the terms & conditions or a legal right, then in my opinion, Sky should manually adjust customers' billing, so that they are not disadvantaged by it.Hi erniegy,Welcome to the Forum and thank you for bringing your enquiry to us.Can you provide a few more details about this advert? Is it the one where Dustin Hoffman is on the roof or is it the advert for his new show luck?I look forward to hearing from you so that we can get this cleared up for you, I know how annoying it is not to remember a name of an actor a song you see on the screen.If you have software such as sound hound or shazam on your mobile it may help to identify the tune and singer, if this does help you please get back to us with the result.Many thanks,Hi Everyone,We are delighted to be able to confirm to that we have plans to launch Sky Broadband and Sky Talk later this year.Sky is Ireland’s most popular digital TV platform, and the addition of Broadband and Talk services will open up more choice for customers living in ROI.Further details on our pricing, packaging and availability will be released in the coming months. However, as we do with all of our products, we fully intend to lead on value, quality, and customer serviceIn the meantime, all Republic of Ireland customers can register their interest by visitingKat-S wrote:Hi mossie1965,I'm sorry that you are not able to use your broadband service yet when it is active .Can you tell me that when you are checking your tracking online it is through your as the tracking number should be on there for you.When your order is placed on your account and your router is first sent out we do not get the tracking number straight away. This is because Royal Mail have to receive your router first before we get that information for you.Please get back to me when you can.Thanks,Hi Kat-S,Mossie 1965 is in the Republic of Ireland so DPD is the courier company used not Royal Mail.Mossie normaly DPD sent a text or email the day before delivery.Damo"I actually had a call back today and it turns out the wrong profile had been applied to my connection. It had been set up at 2 megs instead of 5. The guy who called said he had now applied the correct settings and I'm now connected at 3232 down and 384 up. Still not ideal but better. Thanks."Just to update this. My line connection started are 3232/384 but after a day this decreased to 2784/384 and has been at that since, so just over half what my line can apparently do. The actual download speeds are quite a bit lower than this - around 2300-2400. Overall at this stage I am less than impressed.Hi Chris, yes Im having terrible problems with my Sky+ HD box. IVe tried a full power reset, sky+ rebuild that just hangs on housekeeping, even tried a reformat and left it overnight to find the flashing blue rings the next morning! Think its time for a new box. Tried full system reset but that only seems to cure the problem for a few days and then its back.Symptoms being, very slow to react to the remote control, if you live pause and then press play it doesnt respond and stays paused, the sky+ planner comes up with Sky+ not available, call xxxxx or go online.Think the box is dead, this has been going on a number of months and no number of resets or rebuilds seem to cure the issue!Like a lot of people our box has many pages of programs recorded. Our kids use the box too so all the adult programs and kids programs are just jumbled up together. It would be good if recorded programs could be sorted not just by genre ( we see just the kids programs on their own but not all the adult programs without the kids) but by a 'user name'. When we set something to record we could allocate it to user 1 or user 2 thus keeping them seperate. Maybe we could change the user names to something more personal using the remote.After spending about 2 hours on the phone back in January trying to resolve why my sky box wasn't recording or playing back programmes an engineer visited in early Feb and replaced the box. Since then, the new box has responded very slowly to the remote control and it regularly needs turning off and on again. We often find that we can't playback programmes or they stop part way through which is very frustrating for a 3 year old! We have done a planner rebuild and a full system reset but it still failed to record the Grand Prix today. What can I do?PGtipsMonkey wrote:Hello, i have been on holiday for a week and when i came back my skybox wouldnt switched on, it would just sit on standby, i have tried switching it off at the main but still nothing happens. is it just me this has happened to and any help would be appreciatedYou could try this.It was posted on the forum elsewhere.It might help.If you have tried turning the Sky+HD box off then on at the mains power and it is still on a red standby light and not responding after a few minutes then you may need to perform a front panel reset. This will delete all recordings and Anytime content however the alternative is an engineer swapping the box which would have the same outcome.If the box is still stuck on standby following power cycling it and the front panel reset then it will need to be repaired or replaced.it tuck me and long time to switch over to sky and i am glad i did and sins i have move over to sky broad band it has been a lot better than my old broadband as there are more thing you can do with sky broadband as it is very easy to check your account and the thing i like about sky broad band is that i can record a station straight from my computer and i have use sky chat with out any problem at all i would Recommend sky broad band to any body who is looking to change over to an other provider i have all found the HD makes the picture a lot sharper better quality when you are watching any thing keep up the good work skyit tuck me and long time to switch over to sky and i am glad i did and sins i have move over to sky broad band it has been a lot better than my old broadband as there are more thing you can do with sky broadband as it is very easy to check your account and the thing i like about sky broad band is that i can record a station straight from my computer and i have use sky chat with out any problem at all i would Recommend sky broad band to any body who is looking to change over to an other provider i have all found the HD makes the picture a lot sharper better quality when you are watching any thing keep up the good work skyhiI have Sky broadband for a few weeks now and it is working ok but it does feel a bit slow.Previously I was with Eircom and I was getting around 6mb on speedtest.net. I am now getting around 16mb but my browsing and download speeds seem to crawl at times.Some web pages like google just don't load quick like they used to and I have to hit the reload button, other times when I am downloading a file I get miserable download speeds of a couple of hundred of K. Is there a lot of contention or something I am not aware of ? I do get 16mb on speedtest.net but a lot of the time it doesn't feel like it.as per previous emails which received confirmation references KMM17916391I15977L0KM andKMM17957056I15977L0KMI am still trying to cancel this order. BT will be advised tomorrow to refuse access to the line and the engineer scheduled for Friday will be refused access. I have kept all relevant emails and will dispute any charges you try to impose. CANCEL THE COMPLETE ORDER !!! I do not want anything from SKY. I will be forwarding this matter to the ombudsman in due course if you do not respond favorably.Hi, firstly it is not just the dropping of my connection it is also intermittent slow speeds and freezing, and not just at peak times.When I first had Sky bb I did not have a new router as I have seen in some of the posts here where Sky helpers say you have a new one on joining Sky, I had a reconditioned one. I had no problem but did not use wi-fi back then at all. After a while slow speeds and having to constantly reset my router to get online. I was sent a second reconditioned dark grey sagem router.This worked ok for internet on pc with ethernet cable, but not too good on laptop with wifi, constant connection drops and the same issue again as with the previous router with a sudden speed problem, rang Sky they told me after testing that it was a router issue. They did some things and it worked a bit better, but a few days later slow internet again. This is why I rang back and was told on March 7th I would get a new router, and not a recon as my other two had been.I have 2 wi-fi devices. No thick walls or ceilings, and the router is just below the room I use laptop in. No wireless phone hub near the router. The wiring is fine. The wifi or speed issues were happening at all hours.Since the new sagem today the wireless adaptor for the on demand that is in the same room as the router is dropping and I now have no on demand service working properly either.The reason my email was entitled your new hub is on its way is because this is what I should have received as per my first phone call (the one that was not dispatched becasue they forgot). When I called after another week there was no record on my account that I should be receiving a new one? then get sent another sagem. The only reason I did not cancel my bb was because I was told I was getting a new router to try.No doubt this Sagem will work for a little while like the other two did, then I will have the same issues again, I know it was the router the Sky tech guys told me it was. My issue is I was supposed to receive a new router but because they failed to dispatch it due to their error, I have been kept waiting nearly 2 weeks, and when I called to ask where it is, they insisted on sending another Sagem recon as there is nothing on my account about having a new one. I have never actually had a brand new router since having Sky bb.I am no longer prepared to put up with bad service and to be lied to by staff. With a mere 4mb internet speed this is just not worth the hassle, if I go to Virgin Media I can get a great new customer deal, and up to date equipment, along with a decent speed. Like I said earlier the new router promise was the only reason I did not cancel my bb and all other services, I had already spoken to Virgin Media and was going to ring them back after cancelling with Sky, this router was the reason I did not cancel, so I was lied to so that I would not cancel my Sky services. If Sky do not honour their part of the deal I am leaving.HiI wanted to cancel Sky Broadband and Talk today. Last time when I rang customer service I was told I need to give 2 weeks notice and then the services will be cancelled. Today, when I rang sky, I was told that yes, it is correct - 2 weeks notice is required, however my broadband and sky talk may be cancelled even tomorrow, as it is being cancelled during the notice period, not after it is finished. How does it work then? I didn't have any problem with cancellation of sky tv - I was given the date when services will stop working etc. Does not the same thing apply to broadband and talk?I am really disappointed with sky, I wanted to cancel the service for now, as I am moving and will have to stay with my parents for next few weeks, until I sort out my future accommodation. But right now I am thinking about leaving sky permanently!!I presume BT enforce this primarily as a means of getting one over on SKY.I have been with sky around 10 years or more as a customer, at ?80 a month, a fair chunk of cash.This "usage" policy though, has caused me real problems.May i also quickly mention, it may well be stated in the T&C's that there is a "40gb allowance", but to be fair, i didn't expect to find that little gem hidden in a contract for 'unlimited' broadband........So, i have 4 daughters, 3 of them teenagers, tablets, iphones, etc.I took up a free months trial at Netflix.Apparently, i exceeded daily limits, and within a week an automatic restriction was placed between the hours of 17:00 to 00:00.I average a speed of 80-100 kbps.No warning, i found this out when i phoned SKY to report slow broadband.Will last for 2 weeks apparently........I couldn't appeal against it, change the hours or challenge the decision in anyway.I couldn't even purchase extra allowance.I work from 6am to 6pm or later every day of the week, field based, i am required to send all of my work related emails and data before 7am the following day.It usually takes me an hour.I have had no option but to rise from bed an hour earlier at 4:30 to send all my work.10 years as a customer, and i get shafted by this punishing restriction.I havent even exceeded my monthly allowance.My girls have stopped using netflix in the hope it may be resolved sooner....So thanks a bunch, perhaps a phone call, warn me in advance, or is this perhaps a policy to prevent people from using services like netflix and nudge them gently towards sky movies?Anyway, goodbye sky, i never thought i would say this, but i can't wait to return to BT, where unlimited means unlimited.Goodnight.HiHere is some information on the Sky Connect broadband product. (See below)Also as to the broadband speed, all ADSL broadband connection are dependent on how far away you are to the local exchange and on your landline quality. So the further away you live from the exchange the slower your broadband will be.Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.CheersI have never known a servcie like it. Been with a few other internet providers, have friends and family with other service providers. Very very rarely does the connection drop. It's not something they have to worry about.ATM the connection is dropping for HOURS at a time. Every...single....day. And more than once. Extremely disappointed with the service, it is beyond absurd that we can be charged for this. I work from home and just cannot do my job atm, the constant drop in connections puts me hours behind and is losing me money. Anything I do has to be done super speedy because I'm constantly worried about it dropping again for 3 hours at any minute.Is there any way the contract can be cut off early if the service is not being provided? I've tried ringing Sky for help a couple of times but I might as well just be asking the cat, seems that there are constant technical repairs being done in my area, obviously just a "CBA" answer from the switchboard.Very disappointed as have been with Sky TV for years and had not had any problems I can think of, pretty loyal customer. Having a quick glance through the forum, instead of putting ads and offers out for new customers, how about actually sorting the service out for the ones you already have?hi there, first time posting on the forums but my internets become so bad that i can barely load google. personally i hate being on the phone, especially when the person on the other side is reading from an expert system for two hours, so i thought id try this.now for a long time my internets been fine, and it will be okay most of the day except for when i use towards the end of the day when ive got home from work and like to play my games.over the past two weeks my internets become so bad that instead of 800kb/s im getting almost 20kb/s which isnt even a tenth of what i should be getting. i did a pingplotter test and saved a sample set, not sure if i can upload it onto here for people to look at but thoughout the test i got 100% data loss between my house and the server of which i was trying to connect through (the ip of my game server).from the test i can see that majority of the data loss is from ip's 2.127.237.82 and 90.223.207.0.my personal home set up is fine, its been exactly the same since the last time this event occured and i was on the phone for a long period of time, last time they flushed the line and it seemed to work.hoping to hear from someone with helpful advice.Hi Jim,Your issue MAY be similar to mine, which if I had known beforehand I would NEVER have signed up to Sky Broadband. I have an older telephone line and used to be with BT. I am also a little way from the Exchange so technically my real limit is ~6.5MB rather than 8MB. With BT I always got the full Broadband Speed. I have been with SKY for a year and will probably move as soon as my current contract runs out. As I understand it, (though I may be wrong), because I have a BT Line Rental, which I cannot change, and because I am Sky Customer using a BT facility, BT basically gives me a poorer service than if I was a 'pure BT' Customer. So technically my realistic limit is now down, as a Sky Customer, to ~4MB. In reality my average over 5 Broadband Speed Tests tonight has been 2.4MB and 267Kb..THIS SUCKS!To compound it all I have tonight tried to phone SKY to complain only to be greeted with an extremely annoying message to the effect that as they are too busy trying to deal with Customers wanting to view the Hayes Vs Harrison fight (Who??) they cannot talk to anyone about normal Customer issues.THIS ALSO SUCKS!I hope your issue is not the same as mine and that you get it resolved very quickly.Best Regards,Jim.Well last Monday spent 2 hours on the phone to try and sort speeds dropping and losing connection. Tried a Sky Router that was being used by a family member who are also with Sky. That was connected overnight and Sky rang back and said my Router is the issue as no errors or dropouts seen with the borrowed router. New router ordered.The new router arrived on Saturday and by this Morning my download speed has dropped twice and my upload speed is just 0.10!!!!!Had enough of Sky as this problem has been evident on a regular basis since the end of 2011. All possibilities have been tried to sort out the issues, inclding BT checking the line and an open reach engineer sent out to check for data issues on the line.The only thing left is Sky are altering speeds their end.All I am asking for is to get this resolved and Sky are in breach of their terms and conditions as they clearly state "download speeds will never be reduced even in peak hours".It is obvious it is something Sky are doing due to the number of people posting on here having the same issue not to mention the vast numbers having the same issues if you do a Google search.My mum and dad also have this problem. They do live in a rural area, but according to Sky their connection is pretty good. It started happening at the beginning of August - all will be working fine, then suddenly the @ symbol goes red and they have lost all connection. Even though my Dad isn't particularly tech savvy, I got him to ring Sky - after an hour on the phone he'd changed the channel on the router, changed the filters etc. etc. CS also said they flushed the line for him.I've done a couple of troubleshooting steps myself when I've been able to remote control their PC, and can't see anything wrong with the communication between their equipment and the router - it just seems to lose all connection to the internet for no apparent reason. It can also happen at any time of the day.After my Dad had spoken to CS it seemed to be better for a few days, but in the middle of a Skype chat this evening it disappeared completely.I've run out of ideas on how to get them working properly - I'm pretty sure this is going to be a cabling issue, but not sure that Sky seem to be getting on to BT enough. If anyone has any thoughts I'd appreciate it - I know this isn't much to go on, but I can't get many details from their router etc as they aren't near enough to me.I would like to add my name to the growing list of people who are having this issue. Over the last 18 months constant problems with Internet connection failing and after several re-boots get it back but with much lower download speeds. Just this week I have contacted Sky again and been through all the usual stuff, I am technically minded so no about set-ups etc.The Router is connected to the master BT ADSL socket with no extentions in the house, it is connected to the PC via Ethernet cable. Over the last 18 months we have had new Ethernet cable, new Router and for the 2nd time BT are to check things from the house to the exchange.As long standing customers this ongoing problem is completely unnacceptable, in the last hour the router has had to be re-booted twice and it was turned off completely for 30 minutes and our download speed has gone from 700kbs to 490kbs.This is such a common problem but no one at Sky seems to be able to solve it or indeed give any kind of proper information why this is happening.It is amazing when you ring sky your download speed goes back to it's normal rate then after a few days/weeks/months the whole escapade happens again.We will see what tomorrow brings but unless it is sorted properly then the whole lot include Broadband and Full TV package will be cancelled.Not prepared to put up with this any longer.Well last Monday spent 2 hours on the phone to try and sort speeds dropping and losing connection. Tried a Sky Router that was being used by a family member who are also with Sky. That was connected overnight and Sky rang back and said my Router is the issue as no errors or dropouts seen with the borrowed router. New router ordered.The new router arrived on Saturday and by this Morning my download speed has dropped twice and my upload speed is just 0.10!!!!!Had enough of Sky as this problem has been evident on a regular basis since the end of 2011. All possibilities have been tried to sort out the issues, inclding BT checking the line and an open reach engineer sent out to check for data issues on the line.The only thing left is Sky are altering speeds their end.All I am asking for is to get this resolved and Sky are in breach of their terms and conditions as they clearly state "download speeds will never be reduced even in peak hours".It is obvious it is something Sky are doing due to the number of people posting on here having the same issue not to mention the vast numbers having the same issues if you do a Google search.Great to see you coming to our Forum for advice on your Broadband Router Assassin81! I'll help find out what's going on Can you tell me what date your Broadband is due to be activated on your ? This will let me know how close the date is and when the Router will be issued. Generally, this is 9 days before activation so that the Router is there for the activation date. You may also find that the Router delivery is being tracked through our Order tracking in My Sky. So have a look for any updates whilst you're looking at the activation date. Please come back to me and let me know the requested information and what the status is in Order tracking and I'll look in to this further for you. Thanks,If you are experiencing a slow or intermittent wireless connection, having trouble with port forwarding or want to know the best way to setup your wireless router? Look no further than the dedicated section of our Knowledge Base where you should be able to get help diagnosing and troubleshooting problems you may be having.Community input is very important to Sky and as such if you would like to nominate or create a new article... or even correct/improve an existing one then head over to the and let us know.At Sky we do everything we can to provide the best broadband speeds possible, although sometimes you may encounter problems.With this in mind we have a range of articles in our to enable you to troubleshoot and potentially resolve any problems you may come across.If you are experiencing speed & connection issues please click for an article which will take you through troubleshooting steps for any speed & connection issues.We also have an article, which can be found , detailing the method for finding out your connection speed as well as some jargon busting in our broadband speed glossary.We are always open to community suggestions for new Knowledge Base content, if you would like to suggest a new article head over to the and let us know.I Received two cards offering me half price broadband as a thank you for supporting Sky ( Since their beginning and with phone and broadband for a number of years ).I have been ringing the offer number 08442 411 332 for almost two weeks and every time I am told they are very busy.Is this a genuine offer ? If so the service is appalling at least it could have been done on line. My family want me to switch to BT but I have been loyal and fairly happy until now with Sky.Shelz wrote:Hi whyskywhy,For us to be able to double check this for you please so an agent can access your account as this is a specific query which we cannot deal with through this public forum.This letter may have been generated before the offer was applied (as it does take between 3-5 working days for mail to reach you). It is possible that the letter has been issue, you have then been given the offer, then you have received the letter. I understand how sometimes this can be confusing to many customers that have maybe just made a change on their account though, as it makes you second guess if somethings has actually been done (been there myself).As I am confident that this offer will have been applied properly, I would advise you to call to put your mind at rest meaning you would be able to ignore this letter.Many thanks,Hello ozz92. First of all I am sorry for the late reply and also to read your first post to the community is due you you having Sky Broadband connection problems. Can I askwhere your router is connected to the line, is it connected to the master socket or an extension and alsodo you have a master socket with a line going across the middle of it and 2 screws holding the face plate on? Like the. If so I'm going to get you to do some work Can you unscrew the screws and behind the faceplate you will see a test socket. Can you put the micro filter in the test socket and then attach the router to the micro filter (Nothing else) Can you let me know if your Sky Broadband is working when you are in the test socket? I look forward to your reply. Kind RegardsHello ozz92. First of all I am sorry for the late reply and also to read your first post to the community is due you you having Sky Broadband connection problems. Can I askwhere your router is connected to the line, is it connected to the master socket or an extension and alsodo you have a master socket with a line going across the middle of it and 2 screws holding the face plate on? Like the. If so I'm going to get you to do some work Can you unscrew the screws and behind the faceplate you will see a test socket. Can you put the micro filter in the test socket and then attach the router to the micro filter (Nothing else) Can you let me know if your Sky Broadband is working when you are in the test socket? I look forward to your reply. Kind RegardsSince September the 28thI have been waiting for sky to activate my sky broadband and send me my wireless router But all I have received is a stream of problems. A stream of problems that is directly affecting my student work yet sky seem incapable of helping me in any way.First of all I parted with my cash waited the expected 2 weeks for my phone line to be activated,then a further 2 weeks for my broadband. After nothing arrived gave sky a call. Only to be told that "apparently" sky unlimited isn't available in my area and I would only be able to have a limited 40gb monthly usage. I accepted this package rather then going through the hassle of finding another ISP. I was told by the sky adviser that my broadband router and sky activation date would arrive in 3-5 days. I waited 5 days rung up sky again and was told its actually 7 - 10 days . It is now the tenth day and still no router or letter confirming an activation date!This problem really needs to be sorted now, the course on which im studying heavily relys on access to the Internet.Can someone help?Hi again d4ky, I'm sorry that you are having this problem and have said this in the above thread as well. I have double checked our systems and do not have any information about systems being down but I have seen this happen when we are performing system upgrades which is more than likely the case in India if that is the message they are giving. I am not lying to you and have no interest in doing so and this is why I have mentioned the other methods of contacting Sky if the contact centre is having problems. All Sky employees will try to deliver the very best customer service with every customer that they speak to but if there is an issue with the systems that prevents advisors accessing customer accounts there is very little they can do until this is fixed. If you are not satisfied with the response of the advisors you can ask to escalate your issue to a supervisor who may be able to assist you further. Hope this helps,Robert-B wrote:Hi Janet2012,Are you using your PrimarySky iD to log in to Sky Go or a Secondary Sky iD?Have you had different devices registered in the past as you will only be able to see the most recentdevices that were registered with your Primary Sky iD no matter what Sky iD account your are logging in with just now.ThanksRobertAs ive said many times i am a Monthly Ticket Customer so only have the one Sky id which i use for Sky go which i cant use and this is the one ive had the problems since i have joined.Just one note do you read all the posts on here?because if you did you would see that its not just me that is having the problem and it is a know problem which your CEO is now sorting out.i am getting sick to death with staff on here who do not read the posts that people are putting up on here about the problem.i just want this sorted out.i have replyed to the PM i was sent.Hi,I have been with Sky for approxamtely 5 months subscribing to their Entertainment Package. I was a happy customer until the changes with Box Sets occured and was informed that to get box sets I would have to upgrade to EE +. I was not happy as the box sets was the main insentive to join Sky and I recieved no notification from Sky about that change and only found out when I enquired, Sky have had the attitude of saying ' you have to uprade to ee+ if you want box sets its tuff'. I wanted to know if their is anyway I could leave Sky as I am not happy, I dont want to pay massive cancellation fees but may consider it as, my friend has been with Virgin Media for nearly 8 years now and has voucher to get 75% off TV Packages for a person and she will get some sort of gift voucher and she is offering it to me so I am very much considering it as I will have access to the on-demand (Box Sets) content I want. I am upset as I set my self a budget and times are hard at the moment. If anyone could help I would be very grateful.Thank Youfirst of all i'd like to say how terrible sky's customer service is, im never one to complain but this is really bad, to give you an idea and a chuckle, heres my experience starting in May up until today, i've had problems since the switchover and have yet to be helped.. basically i cant access my emails on my mac mail client.. settings are correct as verified by sky.. is anyone else having problems and overcome them??? Aaron?Was told me message you, my twitter is [details witheld]????Sky?Hi Aaron can you confirm this in more detail. Who advised you to private mail us? What issues are you having? Thanks Emma???Aaron?well let me say I've explained this 4 times now.. my emails arent working on my mac client, someone on @skyhelpteam was helping me via dm, well 'helping' i wouldnt call it that haha, then i was told to dm them on @skyhelp1, now im being told to message you on here????Sky?Thanks for getting back to me Aaron. I will pass your details to our Customer Support guys, you will still receive private mail via Facebook. Thanks Emma???Aaron?I've been told this about 4 times now and then im told they'll pass it on to someone else, as you can see i've been passed along and had to explain whats happening many times now including over the phone and twitter and now here????Sky?Hi Aaron, I'm picking your case back up after we had to refer you here from Twitter. I realise this has been frustrating but we are doing this to ensure your details are kept secure and we follow the troubleshooting steps you were provided previously to narrow down possible causes for your emails failing on your Mac. I have a couple of things I need to check if you've tried. First of all, have you tried switching off the option to use the IDLE command with both port options (993 and 465)? Secondly, what other options are there for authentication other than password? Thanks, Dave.???Aaron?turning off idle doesnt make it work, apart from password there is md5 challange response, kerbeos version 5 and ntlm????Sky?Ok, thanks for checking that. I'm going to have a wee chat with one of my colleagues about this and see what we can do in terms of getting this sorted. We know it's a settings issue between the Mac client and your email, we just need to figure out what's actually causing it. I'll get back to you ASAP. Dave.????Sky?Morning Aaron, just an update to let you know we are still seeking some further advice on this particular issue. We haven't forgotten about you and will get back to you as soon as we can Garry????Aaron?Thank you????Sky?You are welcome Aaron, speak soon Garry????Sky?Good morning Aaron.?I have taken over your email problem on your Mac this morning and I just wanted to let you know that we have not heard back from the escalation we sent last week for you. I have sent another email this morning to chase this up for you. Sorry that this is taken so long to resolve this for you.?Thanks,?Anne????Aaron?Can you please tell me if there's a way I can transfer all, my sky emails to another email provider, this is a joke now ..????Sky?There is not anyway we could do this for you, this would be something you would need to set up and manually forward the emails you wish to keep. I appreciate your frustration with the delay in getting some feedback, as soon as we do hear back we will let you know. Thanks, Anne????Aaron?Is anyone else having problems with this????Sky?Sorry for the delay in replying to your message. I have been having a few system issues today. There has been a few issues following the migration to Sky Yahoo! Mail which we had been working on. When it comes to mail clients, we had found that some of them were caused by a setting or configuration issue within the client. When we have exhausted troubleshooting steps with you, we have been escalating them on a case by case basis to be looked further into which is what we have done in your case. Some escalations take longer than others depending on the fault raised and what is required to fix it. Please be assured that we are actively trying to resolve this for you. Anne???Sky?Hi Aaron, how are you doing? I have had a response from the team we were speaking to in respect of your issue. They have asked can you connect at all , or is it an intermittent connection ??They have asked if you could try the following;?login in may have remote lock applied to your email? As the person I am speaking to is also a MAC user he has said;?I was running 10.6 OS X but have upgraded to 10.8 in last few days ?? I was being prompted every 30 minutes to log in to Sky Y! mail on my mac mail on 10.6 oS X and now I'm not post upgrade. I had a similar experience where the iPhone etc was okay (note the upgrade to 10.8 costs ?13.99!)?Can you let me know your thoughts on this, many thanks. Kirsty???AaronWait, ?So I have to pay ?13.99 to access my emails?Sky?No, I don't think that is what he was saying. He was merely giving advice that may be of benefit to you. If you could answer the question he has asked about your connection I will feed that back. Kirsty???Aaron?i can log in fine on the sky website but when it comes to my mac client which i use for all my emails (my sky yahoo, gmail etc) it doesnt work, the gmail and other none sky yahoo do work??as for that website im getting 'We??re sorry, but Yahoo! Mail can't load due to a temporary error. You can try again shortly or visit our help pages for ways to troubleshoot the issue.'??Sky?Thanks Aaron, I have passed that message on. Kirsty???Sky?Hi Aaron,?Just to let you know that we are still awaiting the department to come back to us. I wanted to let you know that we haven't forgotten you and as soon as we have a response, we will contact you.?Many thanks,?Wendy????Sky?Hi Aaron. Sorry for the delay in replying back you. We have received some feedback this morning to advise that the 'We??re sorry, but Yahoo! Mail can't load due to a temporary error. You can try again shortly or visit our help pages for ways to troubleshoot the issue.' message you see when logging into webmail is a temporary issue and should be resolved by logging out then back in again. Can you let me know how you get on if you are to try this please? Thanks, Anne???Aaron?It's letting me log in but mac client still isn't working????Sky?Thanks for coming back to me. I have been advised that we need to raise a fault for you on this one. We will get this organised as it takes a little time to get this completed. As soon as we have confirmation that this has been escalated we will drop you another message. I appreciate your patience whilst we investigate this for you. Anne????Sky?Hi Aaron,?Hope you are well. So we can have this fault raised against your account I am going to invite you to have a chat with us. If you can click the following link, you will connect with a member of our team. Once connected if you could introduce yourself with your name and the stream you have come from it will be easy for us to identify who you are. The link will be valid until 8pm tonight and don't hesitate to let us know if you have any problems. Soon, Garry????Aaron?the link doesnt work, ive tried it on various browsers and cleared cookies etc.????Sky?Hi Aaron, what is it that is happening when you click the link? Does it connect you with an agent at all??Thanks,?Garry???Aaron?white screen, just doesnt load???Sky?Are you trying to use the link on a Laptop/PC or a mobile device Aaron??Thanks,?Garry????Aaron?mac???Sky?Thanks for trying Aaron.?Could you confirm for me the address of the Sky account and if you are the account holder? Could you also confirm the email address you are having an issue with??Regards,?Garry???Aaron?ive done all this 100 times, you know all these details????Sky?Appreciate you are frustrated Aaron however before I can escalate any of your details off for resolution we do require your security to be confirmed as this is a new day. If you change your mind and do want us to escalate this then just let me know. Thanks, Garry???Aaron?It's been 'escalated' about 10 times [details witheld]???Sky?HI Aaron, I am sorry you have had problems with the link we sent you yesterday. We have a fresh live chat link that will come directly to us today and is valid till 8pm so it would be fab if you can try again today. It does work best on a PC Thanks, Kirsty????Sky?Hi Aaron, we have not heard back from you. Please do not hesitate to get in touch with us if you need our assistance in future or check out the Help Centre for loads of tipshttp://help.sky.com/.?Regards, Kirsty?It would be great if you could take 5 minutes to complete this Online help survey to help us improve our service -Aaron?That live chat link still isnt working???Sky?Hi Aaron. Our agents might be busy at the moment or the subject you have chosen, might not be available on live chat. What are you wanting to chat about? Cheers, JasonAaron?wait, im being made to explain whats wrong again??every live chat link you have sent me doesnt work, im aware its now past 8 but both times ive tried before 8, on various browsers etc????Sky?Apologise Aaron, I didn't realise it was a live chat link we have sent you. I understand our team are aware of this issue and have raised it with the correct team. We will be in touch once this has been fixed. Regards, Jason???Aaron?any word? it's been 1 week since i last heard anything???Sky?Hi Aaron,?We have not forgotten about you as we have escalated this to the email technical team for them to contact you directly. I can chase this up for you but I will require some security details first. Please can you send me your address inc. postcode, contact telephone number and affected email address??Many thanks,?Wendy???Aaron?[details witheld]????Sky?Thanks Aaron.?I can see the original trouble ticket we raised for you has a completely different telephone number to the one you have provided to me today, so this may explain why you have not been called. I have updated your trouble ticket with the correct details and have escalated this back to the department who are dealing with this. They will contact you directly if they need further information and will be able to help you further.?Please do let us know how you get on??Many thanks,?Wendy????Aaron?that was probably my other number, which you haven't tried to contact eitherSky?Hi Aaron, Can you tell me the last time that you changed your password for the account? Kris????Aaron?Last month????Sky?Hi Arron, Can you change this for me again to something completely different to what you currently have or had in the past. Kris????Aaron?changed it, mac client still not working with updated p/w????Aaron?any ideas?????Sky?Thanks for that I'm just liaising with the the team at the moment on this issue. Kris???Sky?Hi Aaron, I know that this has been passed back to the tech team who are looking into this for you, have you changed browsers etc ? Kris???Aaron?nope, ?can i just ask/know when this is going to be sorted.. i've been having problems since April???Aaron??(2 weeks pass)??Aaron?hello????Sky?Hi Arron, Sorry for the delay, Have you heard from one of the team on this yet? Kris???Aaron?hahaha ofcourse i havent?????how about this...ENTERTAINMENT101: BBC one regional102: BBC two regional103: ITV1 regional104: Channel 4105: Channel 5106: Sky1 (HD)107: Sky Living (HD)108: Sky Atlantic (HD)109: Watch (HD)110: GOLD111: Dave (HD)112: Comedy Central (HD)113: Universal (HD)114: Syfy (HD)115: BBC Three116: BBC Four118: ITV2 (HD)119: ITV3 (HD)120: ITV4 (HD)121: Sky Living +1122: Sky Livingit123: Sky Livingit +1124: FX (HD)125: Challenge126: MTV127: Comedy Central +1128: Comedy Central Xtra129: Sky2130: Sky Living Loves131: ITV1 +1132: alibi133: GOLD +1134: S4C135: Channel 4 +1136: E4 (HD)137: E4 +1138: More4139: More4 +1140: Channel 4 HD143: BBC one HD144: DMAX145: DMAX +1146: CBS Reality147: CBS Reality +1148: CBS Action149: CBS Drama150: Universal +1151: E! Entertainment152: PICK TV153: PICK TV +1154: Quest155: Watch +1156: Bio157: SONY TV158: Dave ja vu159: Comedy Central Xtra +1160: MTV +1164: Challenge +1165: FX+166: PBS167: Quest +1168: BBC Alba169: BBC HD170: Sky1 (HD)171: Channel 5 HD172: Sky Living (HD)173: Sky Atlantic (HD)174: 5 USA175: 5 USA +1176: 5*177: Channel 5 +1178: ITV1 HD179: ITV2 +1180: ITV3 +1183: Current TV184: BEN187: AIT International188: True Entertainment189: Info TV +1190: SONY TV +1191: BET193: FX (HD)195: propeller198: BET +1199: OHTV200: Controversial TV201: Showcase203: Showcase 2204: HiTV205: Syfy +1206: DMAX +2209: alibi +1211: Bio HD212: Sumo TV214: Syfy (HD)215: E4 (HD)217: Sky 3D218: Vox Africa219: My Channel220: Universal222: ComedyCentral225: ITV2 (HD)226: ITV3 (HD)227: ITV4 (HD)228: Men & Movies231: Information TV232: Dave (HD)233 Watch (HD)235: Showcase +1236: 5* +1240: Discovery RealTime241: Discovery RealTime +1242: Discovery Shed243: Sky Arts 1 (HD)244: Sky Arts 1 (HD)245: Sky Arts 2 (HD)246: Home247: Home +1248: Really249: Good Food (HD)250: Good Food +1251: Travel Channel252: Travel Channel +1253: The Style Network254: Home & Health255: Home & Health +256: Sky Arts 2 (HD)262: Food Network263: Food Network +1265: Travel & Living266: Wedding TV267: ?TV268: Africa Channel269: DivaTV275: Body in Balance280: Horse and Country281: The Active Channel282: Fitness TV283: Good Food284: holiday+cruiseMOVIES301: Sky Premiere (HD)302: Sky Premiere +1303: Sky Showcase (HD)304: Sky Comedy (HD)305: Sky Action (HD)306: Sky Family (HD)307: Sky Thriller (HD)308: Sky Drama & Romance (HD)309: Sky Sci-Fi & Horror (HD)310: Sky Modern Greats (HD)311: Sky Classics (HD)312: Sky Indie (HD)313: MGM HD314: Sky Premiere (HD)315: Film4316: Film4 +1317: TCM318: TCM 2319: horror channel320: horror channel +1321: True Movies 1322: True Movies 2323: movies4men324: movies4men +1325: movies4men 2326: movies4men 2 +1327: Movies 24328: Movies 24 +329: Nollywood332: Sky Showcase (HD)333: Sky Comedy (HD)334: Sky Action (HD)335: Sky Family (HD)336: Sky Thriller (HD)337: Sky Drama & Romance (HD)338: Sky Sci-Fi & Horror (HD)339: Sky Modern Greats (HD)343: Cinemoi movies345: Sky Indie (HD)346: Sky Classics (HD)MUSIC350: MTV MUSIC351: MTV BASE352: MTV HITS353: MTV DANCE354: MTV ROCKS355: MTV CLASSIC356: VH1357: VIVA358: MTVN HD359: The Box360: 4Music361: KISS362: Smash Hits!363: Magic364: Q365: Chart Show TV366: The Vault367: Flava368: Kerrang!369: Vintage TV370: Channel AKA371: Starz TV372: Bliss374: Scuzz376: DanceNation TV378: Greatest Hits TV382: Chart Show+1383: Clubland TV385: Massive R&BSPORTS401: Sky Sports (HD1)402: Sky Sports (HD2)403: Sky Sports (HD3)404: Sky Sports (HD4)405: Sky Sports News (HD)406: MUTV408: Sky Sports (HD1)409: Sky Sports (HD2)410: Eurosport UK411: Eurosport 2 UK412: Eurosport HD413: MOTORS TV UK415: At The Races417: ESPN (HD)418: Sky Sports (HD3)419: Extreme Sports421: Chelsea TV429: ESPN Classic430: ESPN America (HD)431: ESPN America (HD)432: Racing UK433: Premier Sports434: LiverpoolFCTV437: Prem Spts Xtra442: ESPN (HD)454: Sky Sports (HD4)455: Sky Sports News (HD)456: BoxNation480: PrimetimeNEWS501: Sky News (HD)502: Bloomberg503: BBC NEWS504: BBC PARL'MNT505: CNBC506: CNN507: NHK World HD508: Euronews509: FOX News510: CCTV News511: NDTV 24x7512: Russia Today513: FRANCE 24514: Al Jazeera Eng516: CNC World517: Sky News (HD)FACTUAL AND DOCUMENTARY520: Discovery (HD)521: Discovery +1522: Disc.History523: Disc.Turbo524: Disc.Science525: Animal Planet526: Nat Geo (HD)527: Nat Geo +1hr528: NatGeoWild (HD)529: History (HD)530: History +1 hour531: Military532: Eden (HD)533: Eden +1534: Blighty535: Animal Plnt +1536: Discovery537: YeSTERDAY538: YeSTERDAY +1539: CommunityChnl543: Nat Geo (HD)544: Nat Geo Wild (HD)545: History (HD)549: Disc.Sci +1551: Investigation553: Crime554: Crime +1555: Crime HD557: Disc.History +1559: Eden (HD)RELIGION580: GOD Channel581: revelation582: Wonderful583: TBN Europe584: DAYSTAR586: UCB TV587: Inspiration588: LOVEWORLD TV589: EWTN590: Gospel Channel591: Word Network593: Faith World TV594: KICC TV596: Believe TV597: Olive TV598: Praise TV599: SonlifeKIDS601: Cartoon Net (HD)602: CN Too603: Boomerang604: Nickelodeon (HD)605: Nick Replay606: Nicktoons607: Disney XD (HD)608: Disney XD +1609: Disney Chnl (HD)610: Disney Chnl +1611: Disney Junior612: Disney Junior+613: CBBC Channel614: CBeebies615: Nick Jr.616: POP617: Tiny Pop618: Boomerang +1619: Cartoonito620: Nick Jr.2621: CITV622: Disney Cine (HD)623: BabyTV625: Tiny Pop +1626: PopGirl627: Kix!628: Disney Cine +1629: PopGirl +1630: N'toons Replay631: Disney Cine (HD)632: Nickelodeon (HD)633: Disney XD (HD)634: Cartoon Netwrk (HD)635: Disney Chnl (HD)SHOPPING640: QVC641: JML Direct642: Argos TV643: TV SHOP644: Ideal World645: price drop646: Pitch TV647: Retail TV648: High Street TV649: Best Direct650: Jewellery Ch.651: Ideal Extra652: Gems TV653: JML Home&DIY654: bid655: Jewelry Maker656: Gems TV Extra657: Pitch World658: QVC Beauty659: Paversshoes.tv660: Thane Direct664: V Channel665: speed auction666: Rocks & Co 1667: JML Cookshop668: Ideal & More671: Create & Craft677: CelebrityShop680: Screenshop2SKY BOX OFFICE700 - 761: Sky Box Officeincluding ;752: Sky Box Office HD1753: Sky Box Office HD2INTERNATIONAL780: B4U Movies781: B4U Music782: Sony TV Asia783: STAR One784: STAR Plus785: PCNE Chinese786: Bangla TV787: mta - muslim tv788: Zee TV789: Zing790: Zee Cinema791: ARY Ent792: PTV Prime793: MATV National796: Abu Dhabi TV797: UMP Movies798: Zee Punjabi799: TV5800: MAX801: Record TV802: DM Digital803: Hidayat TV804: ARY QTV805: Venus TV806: ARY World808: STAR News809: STAR Gold810: PTV Global813: Islam Channel814: Channel 'S'815: GEO UK816: SAB TV817: Sahara One818: AAJ TAK819: Noor TV820: Peace TV822: Music India823: jazeerachildren824: AAG825: GEO News826: IQRA TV827: ATN Bangla UK828: UMMAH CHNL829: COLORS830: Sunrise TV831: Imagine Dil Se832: Glory TV833: Brit Asia TV834: NTV836: Ahlebait TV838: Madani Chnl840: Sikh Channel841: Peace TV Urdu842: Ahlulbayt TV843: UCTV844: Channel i845: Takbeer TV846: Zee Cafe847: Sangat849: Aastha850: Desh TVGAMING AND DATING865: SkyPoker.com866: SuperCasino869: SmartLive875: Dating Channel876: GayXchange877: Gay Network878: Chat BoxSPECIALIST881: Pub Channel883: Renault TV885: Psychic Line886: Psychic Today888: OceanFinanceINFORMATION889: Sky Insider HD899: Sky IntroADULT900: Playboy TV901: Adult Channel902: PlayboyTV Chat903: Television X904: TVX Amateur905: redhot Mums906: Babestation907: redhot TV909: Get Lucky TV910: Lucky Star911: Red Light 1913: TVX Brits914: Elite TV 2915: Climax916: Extreme917: ExGirlfriends918: redhot amateur919: redhot fetish920: Filth921: Dirty Talk924: Blue Tube925: UK Swingers926: Viewers' Wives927: XXXCESS928: playboy lesbian929: XXXFirst Timers930: XXX Mums931: xxXpanded TV932: Elite TV 4933: Flirt TV 2934: Gay Chat TV936: XXX Gay948: Red Light 3950: Red Light 4951: Babe Guide954: Northern Birds955: Essex Babes961: GirlGirl965: Elite TV966: Storm967: SportxxxGirls968: Elite TV 3REGIONAL VARIATIONS970: Sky Intro971: BBC 1 Scotland972: BBC 1 Wales973: BBC 1 NI974: BBC 1 London975: BBC 1 NE & C976: BBC 1 Yorks977: BBC 1 Yrks&Lin978: BBC 1 N West979: BBC 1 W Mids980: BBC 1 E Mids981: BBC 1 East (E)982: BBC 1 East (W)983: BBC 1 S East984: BBC 1 South985: BBC 1 Oxford986: BBC 1 West987: BBC 1 S West988: BBC 1 CI989: BBC 2 England990: BBC 2 Scotland991: BBC 2 Wales992: BBC 2 NI993: ITV1 London994: Channel 4998: Sky Intro999: Channel 999RADIO 996: Chl Line-up0101: BBC R10102: BBC R20103: BBC R30104: BBC R4 FM0105: BBC R5L0106: Classic FM0107: Absolute0108: talkSPORT0109: Capital FM0110: Planet Rock0111: Heart0112: LBC 97.30113: XFM0114: Choice FM0115: BBC WS0116: BBC R Scot.0117: BBC R Wales0118: BBC R Ulster0119: BBC Asian0120: BBC 6 Music0121: Gold0122: WRN Europe0123: Premier0124: LBC News0125: UCB UK0128: Smooth0129: Solar Radio0130: Panjab Radio0131: BBC R4 Ex0133: Sunrise0134: UCB Bible0135: UCB Gospel0136: UCB Insp0137: BBC R1X0138: TWR0139: BBC R n Gael0142: RTE R1 Extra0143: BBC R4 LW0144: BBC R5SX0146: Real Radio0147: EWTN0150: Sukh Sagar0151: Khushkhabri0152: BBC London*0154: BBC R Cymru0156: CC Radio0159: Family Radio0160: RTE Radio 10164: RTE 2FM0165: RTE Lyric fm0166: RTE R na G0169: Desi Radio0173: Kismat0176: Amrit Bani0177: Chill0178: Kiss0180: Magic0184: Shop Radio0185: Spectrum 10186: Liberty0187: punjabi radio0188: InsightRadio0200: Absolute80s0201: Absolute CR0202: Jazz FM0203: Abs Rad 90s0205: WRN Arabic0206: Recordbrazil0207: Rainbow0209: Yorkshire R0210: Newstalk0211: BFBS Radio0214: UCB Ireland*Regional stations, only appear on the EPG in the relevant areas__________________________________________________ ____________________Notes :Channels with (HD) after the title denotes where an HD swap has taken place. For example, those with Sky HD, will see the HD version in the higher channel number, and those with an SD service, will see the SD version in the higher channel number. For example, Sky HD customers will see Sky1HD on channel 106 and Sky1 SD on channel 170. Sky SD customers will see Sky1 on channel 106 and Sky1HD will appear on channel 170 but will be unavailable.Channel with just HD and no brackets show up on the same numbers regardless of whether you are Sky HD/SD customers.but you will only use a very small number of these channels and will soon remember the number of the channels you watch...Phil-Liverpool provided a great listing of all channels, but it is only valid for UK customers. In Ireland we are denied ITV for unknown reasons but doalso receive RTE. Thus channels are different.In Canada both Shaw Direct and ExpressVu provided all channel listings similar to Phil's on their website. I printed a list and used it regularly. Also at least one provider in Canada or the US provided a screen guide which could be set to display subscribed channels only.Why Sky executives have decided to deny ITV to Irish subscribers and deny a complete channel listing to both UK and Irish subscribers is beyond understanding. Phil, thank you for your listings. Sky executives I sincerely request you reconsider your two denial polices. My alternative, with no competition, might be to subscribe to one of the free view services and reduce my total Sky packages.Im just wondering how low sky will stoop to make money!!My fiance is being hounded and threatned for money sky say is due to them for services sky broadcasting provided to an address where my fiance has never lived it.I find it so hard to believe that sky will not look at official tennancy agreements and also dont check the voters register to see if the person they are actually providing services to resides at the premises.I was under the impression that all sky run adequate credit checks on all applicants wishing to take up services.However on this occasion Sky have totally cocked up!!My fiance has had verbal threats on the phone telling him that sky are prepared to take him to court and have a County Court Judgement logged against him... He has told them till he is blue in the face that he has never lived in the property and to date as far as he is aware they have never done any back ground checks on this, His most recient conversation was this ,morning when a SRG agent said all orders taken over the phone are held on call recording and if he wants this info he will have to pay ?10.00 for the privilegemy fiance has asked for proof in the past of who placed the order and how the order was placed and sky have advised it had been placed online ...but wont prove where the order was placed from.I have advised my fiance to contact ofcom which he will be doing tomorrow.regards..Hi Penfold1232123, your Sky Broadband Connect package is subject to a Network Management Policy which takes effect during peak hours.Below is an extract from the Sky Broadband Terms and Conditions regarding Traffic Management on the Sky Broadband Connect package. You can view the full terms and conditions SKY BROADBAND CONNECT NETWORK MANAGEMENT POLICYSky Broadband Connect is subject to a Network Management Policy in addition to the monthly Usage Cap.We continuously monitor and efficiently manage the performance of Sky Broadband Connect to ensure that we provide a sustainable quality broadband service to our customers. When our network is busy we give priority to applications such as browsing, email, streaming, instant messaging, gaming and VOIP.This means that certain applications which use up a lot of bandwidth (for example peer-to-peer file-sharing, large file downloads and newsgroups), which have a negative effect on other customers, may run slower at peak times. Our network is busiest between 4pm and 11pm on weekdays and all day at the weekend, but can be busy at other times too, depending on regional, national and international demand.In addition, we monitor customers who use the most bandwidth and whose usage is having a negative effect on other customers. Customers who breach the Usage Cap or who regularly download large amounts at peak times will have restrictions placed on their accounts to reduce their download speeds at peak times. Only a small number of customers will be affected by this, typically fewer than 5%. We remove these restrictions when our network is not busy.Please note that this Fair Usage Network Management Policy does not apply to Sky Broadband Everyday Lite or Sky Broadband Unlimited.Hi there, for some reason the BT Engineer that visited my house was not local, but on his laptop it said that the line only supported 8.8MB/S (yes even on fibre).When I told him that when it was a brand new install, it was running pretty stable at good sync speeds(above 25MB at least), he called up someone @ BTO and requested a manual override. He tested the line for about an hour to see if any errors had occured, and it was pretty fine so he left it here while going to do more checks at the cabinets.Now, he never got back to me on this issue, he said he would return but he never did, he also said he was going to reset the line profile which never happened.Now, it seems the manual override sync speeds has been set back to what it was initially on before (7mb download and 6mb up) so I am still debating whether to just downgrade or not. I had a better connection on copper wire.Was told previously with these issues my bill would be cut until the issue has been fixed, and I am still paying full price for this without anything being resolved, never once had any discount or any credit added to my account either.Pulling my hair out now, really, this is about the 5-6th time that my line is having the profile reset, and it is a joke..Had the engineer come this morning(one who previously visited before who changed the master socket again) and I explained to him the situation and told him I was still having problems with the phone line..He ran a few tests and he said the line should theoretically be fine.. no errors on the line even at 40meg.Now, he checked every single join from my house to the cabinet (about 8 of them) and he said where the T join is outside one of my neighbours house, my line and the neighbours line was touching, and he also said at the nearby community centre the same thing happened.He said this happened due to the joint becoming submerged in water(twice) , and he has now told others higher up that ideally it will need fixing..He also said half the line from the cab is copper, the other half aluminium, which does not help at all, but he said the copper line is 40+ years old and is pretty much knackered too.But the speed is back, and I am reaching newer top speeds than I've ever had! 4.5mb/s on downloads is a new record so i'm getting at least 36MB/S throughput.Speedtest said I was getting 39mb/s and 6mb/s upload so for now I am happy.. but we will see how long this lasts for.Hi everyone, I live in northeast and have been out of work for 2 year, When i first lost my job i called sky and told them that i would no longer be able to keep services up as could not afford it while struggling to make ends meet, Sky then told me to my suprise they would help me with discounts that are made available to good customers (Right) so for years i was paying mega bills sky wanted to treat me right,so sky convinced me to stay while i was juggling living costs which was good and family did not loose some creature comforts, anyhow another year passes and noticed bills getting bigger i had to go through all the process again and sky yet again offered me discount after telling them the story all over again i was thinking this time can i really afford it and my dad helped me out, 6 month later faced with going to full price, sky said they could not offer me anything so i had to cancel my tv,Irecieved letter and right near cancellation end date called me and offered me again 6 month discount, I was very upset because why let it get that far and make me go through all of the hassle and stress of phone calls and telling another agent my business and feeling like a scrounger, anyhow sky agent say they are there to help good customers right, 6month later and sky bill has gone to full billing and i have called cancelation and having to explain this all over again and explaining my business to them again they offered me a discount which i cannot commit to as i have a set budget, they explained to me (well you have had good discounts over the last 2 years and we cant help you any further) well sky you offered me and now throw it back onto my face when i ask for help ( i thought i was a good customer when you convince me to stay) but now a need help you slam the door right into my face, this is what i think sky you have done, you gave me discount while you were executing all of your new services like sky go and sky anytime+ ondemand and get the family using them as they are a free service and they become a part of family usage and then when you use them and your own convenience like series link download a series you missed, you offer that part of your tv subscription and now the tv is up for renewal i cant afford it even with discount, i have asked for help and spoken to laura in cancellations and she cannot moveon a little bit more discount, i have tv now cancelled which i did not want to do, i could degrade my subscription, but i like to watch things at my own lesuire, i have 2 skyhd boxes that now will only be able to receive freeview from the 20th and my broadband has gone up ?2.50 also because i dont have tv i want to make this quite clear sky ( you have for 2 year convinced me to stay with discounts and calling me but when i call you and ask for a little help you offered me freeline rental but still does not hit the budget by ?13 as calls to jobcenters andhospitals tax credits are all 0870 and are not free,laura said i could speak to customer relations team and may might be able to help me,i dont want to loose mY servicesthat you supplied me for many a yearand my family has grown fond of, but if i do i will never ever return to you sky because you have made me feel upsett and having to lower myself to ask if there was anything else you could do and then saying no we cant help you, if customer relations is out there please call me i would like to vioce my complaints.As I said no help. Just a link to upgrade, just wanting more money.. I think the boxed sets such as game of thrones should be available to all who subscribe to the service in non hd format. I refuse to pay extra for all the stuff I don't want, I don't have 3d or hd so the plus package is not worth it to me. I pay for phone, broadband unlimited and extra, how much longer I'm not sure my time with Sky has been up for ages. I am free to switch. Sky doesn't seem to be interested in my business,just more money. I don't want movie tickets, in fact all the sky customer 'rewards' don't interest me. Why don't you just ask me what I want or give some grocery vouchers or a money off of sky reward to those who have been long time members? Something that I would actually feel is a reward.BTW if you want a real suggestion a channel from Canada and the States called HGTV would be a great addition to your line up. It would fit in with a lot of the existing channels you have...I've been a Sky customer for almost ten years but it seems customer loyalty means nothing to Sky.In feb of this year I decided I'd had enough of paying ?90 a month to Sky and called to cancel my contract intending on moving to another provider. Well after a number of phone calls and speaking to every department under the sun I was convinced (mainly due to peer pressure from her indoors) to continue my contract at a discounted rate as long as I agreed to a 12 month contract.So being a trusting fool I didn't check how much Sky were taking by direct debit and had no reason to contact them till this weekend when my box died. After two phone calls to tech support I was assured it was a problem with my viewing card and I should ring back today if it wasn't resolved. No improvement this morning so gave them another call and was told it wasn't my card and the agent didn't understand why I had been told it was (training issue there SKY) and I would need an engineer visit to replace the box. Oh and I would have to pay ?40 for the visit. No problem I thought, I'm under contract so the visit will be free, which I advised the agent of. After some the checks the agent confirmed I wasn't under contract and I've been paying ?20 more a month than I was told.So I now have a box that is faulty, I have to pay ?40 to have it replaced and SKY are stealing my money. The agent advised me to contact SKY via email to lodge a complaint but the contact us via email link is down. Absolute joke. If it's true the calls are recorded it shouldn't be too hard to confirm the discount I was offered but I don't have much confidence anything is going to happen.Cancellations will shortly be receiving a call but I'm interested to hear if this is a common theme.My sky phone is not working, I used another to phone 08448875999 and I was told the wait will be up t0 20minutes, and I was there for 40 minutes. the phone call was made at 6.25am.I cannot use 150 because Sky phone is not working. I did not want to join sky emails which I am not sure how it works and also unsure if the person who will pick up this message is a Sky customerservice ofiifer or not. what happens to communication system, why customers have to go through so many chanels before they can report a fault on their phones or TV. this is unacceptable.I am a sky hd customerwithout the Sky Sports packagescurrentlyalsosubscribing ?8 a month to watch sky sports on sky mobile tv on my ipod touch. I have downloaded the sky go app and signed in. When I try to watch a sky sports channel I get the message 'Entitlement - You need sports pack to watch this channel'. I am however still able to watch sky sports on the Sky mobile tv app. I have several questions about this.1: Should I be able to watch Sky Sports on Sky Go under my current Sky Mobile TV subscription?2: If not - then why not, as I would still be watching the same channels as I do now but with the better interface as provided by the new Sky Go app?3: If my subscription does not apply to Sky Go then what happens when the Sky Mobile TV app stops being available?ThanksWith so many wireless devices from phones to ipads now on the market will sky be looking at restricting wireless access via the router settings. Yes it is straight forward to use the various parental access controls on PC's and laptops and even on the smaller devices at a stretch, but surely a screen where you can restrict in one place (rather than on about 12 separate devices as in our house!) by Mac address would be a solution that the majority of customers would welcome. Time limits can then be set for the individual devices rather than the current blanket option which is a very poor level of customer service I feel as a simple off or on is not a true option when it also can affect your sky TV account. You are able to have this control with a linskys router so why not with a sky one?if you had read my message correctly I statedI liveon the top floor,its the neighbour on the ground floor who has had his dish placed on the side of my Flat wall and above my bedroom roof.It vibrates when disturbing my sleep pattern,I work shifts so it very annoyingSky stated he would of had to get permission to do so,from his landlady or me ( I own my Flat he doesn't),neither gave him permission !May have to take it up with my Solicitor if Campbell & Kennedy don't reposition the dish,its very upsetting !!Hi DslDude, thanks for the reply. I appreciate your comments, but I am of the opinion that emails can be dealt with in the same way as a phone call, probably better, just look at how fast you picked up my original post. I myself have spent hours dealing with customer 'help lines' in the past and the dollars soon add up just waiting to get thru to the right department. What is the point in this day and age of having email support if there is no-one at the other to provide the support??? I'll let you know if anybody from SKY customer services replys to my friends email she sent 3 days ago. Thanks for know....Joanne.HelloI usually connect to the Internet using a wireless desktop PC via a Sky-provided router. However, I am due to go to the Lake District for a few daysat some point and will take a wireless netbook with me.I am aware that I cannot connect to the Internet using my home router, so what is the best way of connecting? Does Sky have one of those 'dongles' which I can just plug in to a USB port on the netbook, or is there a better way of doing this? If a 'dongle' is the best way, where would I get one from, how do they work, and how mush do they cost, please?Thank you.SteveThank for that.The connection speed has never been the issue. More than fast enough to do the job.With Sky, at the PC we get 14m down and 0.95m up.With TT we got 12 and 0.75.The DVR is still producing the same text as when with TT but the integrated attachments used to be circa 1Mb average and gave a clear picture. Now they are generally only 10% of the size they should be and quite useless as a visual record.When the system is reset, or when I replugged into a switch instead of the router, the first few messages were much better (not good, not right but had some 25% resolution) but within half a dozen emails, the size of the attachments had dropped back to circa 100kb and quite solid multi-colour fractals.To me, this is indicating some sort of cache which is filling up and slowing or corrupting the flow of data. As it is completely independent of any pc, the only potential place for this to happen is within the router.Any better ideas?I recently ordered sky and was given 25/05/12 as the installation date and the engineer was supposed to call to let me know what time he was coming as the letter stated between 1pm and 5pm. The engineer didn't call as l had taken an unpaid time off work l had to spend the whole day waitng. Only for him to call unannounced at 5:30pm while l had popped out and angrily walking away insisting l should have waited nevertheless until he turned up. I feel late down and as a new customer l felt l deserved better. I couldn't call customer service as l didn't have a landline and my mobile don't call 0844 numbers. I haven't rebooked as lm thinking of going to virgin unless convinced it won't happen againHi Joss (and original poster),I've had pretty much exactly the same problem - letter in the post with an offer of Entertainment Extra+ and HD Channels (dependant on which ones you already have 'access' to) with a link - Sky.com\hdupgradeWhich used to take me to the upgrade page that, as promised showed I could have the offer for 12 months @ ?2.50. Adding to the basket etc. just gave a error stating 'I needed Premium HD Channels' to continue. I don't have any, further the offer does not require you to have any!I have now phoned & online chatted on 4 seperate occasions - each time being promised that this would be now enable and to give it.... different amounts of time depending on the agent......before checking my account.Below are some reference numbers I've been given -KMM17937153I15977L0KM - 23/06/2013Response -Thank you for getting in touch regarding your Sky account.We have applied a resolution to your account and believe the issue to now be resolved. Please allow up to 48 hours before checking your account at Sky.com.Kind Regards,KMM17793728I15977L0KM - 13/06/2013Response -Customer Account Number: xxxxxxxxxxxThank you for your email about upgrading to our Entertainment Extra+ subscription for an extra ?2.50 a month. I tried to call you today to discuss this offer with you. I can certainly see from accessing your account that you are entitled to this offer. If you went ahead with your upgrade you would be put into a new 12 month contract for your TV services.I'm sorry that you haven't been able to add this upgrade online through your MySky account but we can certainly add this on for you over the phone.I have replied to the former email from Sky with -Hi XXXXX,unfortunately it is now three days later and still no sign of this on my account!Surely wouldn't it be easier to add the HD and Entertainment Extra+ then apply a rebate to my account to offset the difference so it only costs the ?2.50 extra per month as promised?Best RegardsAny chance anyone (pretty please) could help?(oh and the reason why it doesn't work was the 'coding' on the website - I examined it!)Best RegardsDarrenI thought I'd add to this topic rather than start a new one, hope you don't mind OP.This website:Basically a rehash of this from Sky:Except the first site added a bit at the end saying:"Another change for new subscribers is that Sky F1 HD is now only available with a full Sky Sports subscription and HD booster."I 'chatted' with a Sky Advisor and they told me I would need to have a Sports subscription from April to get the F1 channel. I wasn't 100% sure she was correct and emailed Sky via their website but I've not had a reply.So can a Sky person on here please answer the question:From April will I need to have a Sports sub. to watch the F1 or will my HD sub. still give me access to the F1 channel?I have a relative who has an iPhone. Yesterday we were actually watching the F1 channel via his Sky Sports Mobile TV subscription and NOT Sky Go. This was after he phoned Sky to enquire about this and they told him it wouldnt be available (as the post below states). 24 hours laters it appears on his channel list and we are watching it. Are we going crazy here or does nobody know whats going on regarding the channel being available to Sky Sports Mobile TV subscribers. I am on android and subscribed to the Sky Sports Mobile TV service myself but neither Orange nor Sky can explain why this channel is available on my relatives iphone (he is not a home tv or broadband subscriber nor with Sky Go) and not my android phone (Samsung Galaxy S2). The only difference I know of is that you have to download an app for the iphone and for orange, you have to access Sky Sports via the mobile website. Surely my relative and I have subscibed to the same service? Someone needs to give your call centre staff some satifactory info on this as I got no-where earlier and was hung up on by the person who took my call as all they could say to me was "If you want the F1 channel, purchase Sky Go." I'm sure I'm not the only person who was lead to beleive that watching F1 was going to be included in the Sky Sports TV experience before the announcement was made that Sky would be launching a totally seperate channel. I urge anyone to help me on this, or do I really need to call the doctor?Also posted this to the other related topic...I just tried to log in (Sky+HD subscription, no problems receiving Sky Sports F1 HD) -- and, same as you, I got a lovely failure message with a taunting prompt to upgrade to Sky Sports. Not very impressive.HOWEVER... I manually clicked through to the Race Control page - - and, after installing the latest Silverlight, reloaded it, logged in again when prompted (and received the "sorry, you need Sky Sports prompt" -- but reloading the /racecontrol/ page and hitting Open Race Control, it opened in a new window and appears to load and run correctly.So, this looks like they haven't got everything sorted properly yet, but try signing in, ignoring the first access denied message, refreshing and then opening the Race Control app with the black button in the middle of the page.Poor show either way from Sky, you'd have thought they would've bugchecked this before the start of the season.[edit] as of 00:32, going to shows "Watch with Sky Go" and also shows the Race Control link. Perhaps they've already fixed the problem? [/edit]This is a clear abuse of on-screen graphics to show unnecessary (and annoying, irrelevant) information.A DOG should have the channel brand and nothing more; when the show is interactive the red button should appear to the right of the logo. The logo can be moved 20 pixels left to accommodate this and the interactive indicator timeout can be used -- exactly as it should be.It would also mean that people (like me) who record the live broadcast wouldn't then have to sit there with the red button graphic when clearly a timeshifted playback has no interactive service available.Indeed, on some channels like Sky Atlantic HD, the DOG is faded out after 10 or 15 seconds -- this is PERFECT and highly commendable practice, I was delighted when I found I could watch the picture without distraction. If all channels were like that, I would be a happy guy.Please revise the design of the DOGs used for live and repeat broadcasts, the red button icon can be made interactive - as it should be - so please consider updating the graphics.Unleashed wrote:Thats interesting to read that a simple red dot can damage a tv? I wonder how that works? but the bbc dont even show the full race season live and VM dont have the HD F1 channel. But thats so surprising they would have it if it damages tv is such a way and causes thousands of pounds worth of damage... very bad, do 3D LED tvs have the same thing happen or is it just for plasma?It is not as bad as it used to be, but earlier plasmas were notorious for image retention and burn in, where (by way of a simplistic explanation) the constant showing ofthe sameimage burns out those pixels in the plasma array faster and hence they stand out from their neighbours.Here's an explanation and a nice example The issue potentially with F1 is that logo can be on the screen in the same place for quite a long time - a few hours without interuption. The other problem with the Sky F1 logo is that the red dot is very high contrast to a white area that surrounds it. In all it makes it more likely to be a problem.Is it a genuine cause for concern? Who knows? Who wants to find out the hard way? I don't want to with my ?2500 Panasonic Plasma display.The issue is that it is a potential problem, and give there is no need for the red dot in the first place, I don't think it is too much to ask that Sky remove it.As it is, I simply watched the Monaco GP on BBC. So Sky's loss, not mine.Good afternoon TheTiger, That's a class Forum name :smileyhappy! It certainly seems quite odd that it's occurring on all browsers. Just out of curiosity have you tried clearing the cache/cookies and also deleting the temporary internet files? This has been known to resolve similar problems in the past. Also have you noticed this error message being displayed on any other websites? If this doesn't work and you would still like to pass on this feedback then I can help get that looked into for you. Thanks,Sky Broadband have upgraded our line to Fibre which means they have discontinued the old DSL service but have failed to provide the Sky Hub equipment before the date of install 12/06/13. A BT engineer installed the modem on the connection date but without the sky equipment the service cannot be used, after contacting sky they stated the equipment was not sent out due to a mistake and stated the equipment would be here within 2-5 working days. It is now 9 days later and still no equipment has arrived. We called them again and they said exactly the same thing again and we waited another 2-5 working days for the kit to arrive.It is now 27/06/13 and guess what, a Sky hub has now arrived. So we followed to ever so easy instructions to attach this to the line and all that happens is that the Internet light flashes Amber and according to the admin panel [admin:sky@192.168.0.1] the line is not being detected, 0/0 Upload/Download speed. The BT Modem is connected just fine the power light is on, the LAN1 light is on and the DSL light is on, all solid green.Not having access to the internet i asked my boyfriend to take a look as he is a computer engineer and he bought over his Fiber hub plugged it in and wha-la.....internet! His conclusion is that the kit that was finally sent was faulty and that i need to contact sky to get a replacement. At a guess this will be 2-5 working days again untill the replacement turns up so the only access i have to the internet is via my boyfriends equipment when he stays over which is not ideal as he needs the equipment at home to access his home computers remotely.My question is this, how on earth can Sky operate in this way and be so flippant when it comes to failing to provide the equipment "Oh we are sorry someone made a mistake and we will sent out a replacement as soon as possible" and Oh dear it seems the equipment has not been shipped yet, we will sent you one out in 2-5 working days and now, the next conversation will be, "Oh dear the equipment is faulty we will send a replacement in 2-5 working days"It has been suggested that i cancel everything to do with sky and change providers and raise a complaint with OFCOM and perhaps pass this information onto Which?/Watchdog and perhaps some technical press to publicly expose Skys failings. As a sky customer i am beyond unhappy as would anyone else be in this situation, we only have access to email\netflix\online games consoles plus the internet in general when my boyfriend stays over for a family of 4 all whom depend on the internet for entertainment and school work this is completely unacceptable.I am sure Sky are not totallyincompetent but as it stands so far, this is the worst experience and customer service failings i have ever had to endure.Sooo order Sky Fibre with caution and don't expect internet anytime soon!Hello,I had Sky fibre internet installed around 8-9 months ago and it has been working quite happily since then. I came home the other die to find that my Bt Openreach box was struggling to connect for a DSL signal and was constantly going through a cycle of trying to connect, resetting and then retrying it all over again.So i phoned up Sky help who were very helpful, the lady done a check and stated that the system was coming back with an error suggesting that the Openreach box had died. She raised a ticket with BT Openreach for me and iti was organised that an engineer come and resolve it on Saturday 6th July '13.Needless to say the engineer hasnt arrived. But im giving him the rest of the day before i phone up chasing as he could be running late or just changed orders of visits.The strange thing now is my Fibre has decided to get a signal and give me a real shonky download speed as per below.Anyone else been having issues with their fibre speed in West Sussex? I cant get a better speed and am not really sure whats going on with the Openreach box.I checked on BT's site and they didnt have any sort of problems at the exchange which was my initial thought. Any ideas?ModemModem Status ConnectedDown Connection Speed 11277Up Connection Speed 2808Hi pwhitfield,Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.Sky FTTC (Fibre to the Cabinet) fibre broadband uses Openreach's Fibre infrastructure in your exchange area.Have a look here to see if it is available to your address:The instructions on the link above will also tell you what exchange you are connected to, and what steet cabinet number you are connected to as well (if applicable)However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,CheersHi Phil,Glad to see it's really got you buzzed.Could be a ray of light for those of us who have had our speeds cut by half over the last 3 months.Convienient though, that speeds have fallen so drastically, just before the release.A cynical person might suspect foul play.How much are Sky charging for the fibre option? Bet it ain't a free upgrade for those of us who have stuck with them is it?On the bright side "if" I decide to part with yet more money for broadband, at least it stands a chance of working fora while.Whether I do depends very much on price. If I would be paying similar to virgin, I'd rather they had the money, they haven't been ripping me off for the last 2 years and when I call them they attend with engineers that understand what they are working on.Sean+ReganDid you get a response as to how much cancellation would cost?KN contractors have started installing a VDSL cabinet just up the road from me, so I expect Fibre broadband will be an option for me in 8 - 10 weeks time, and, at that point, if Sky can't offer me Fibre broadbandI will just have to "buy out" the remaining contract.Like you, I requested a cost for cancellation a few days ago, but have heard nothing back - out of interest, their T&C's suggest that10.6. The early termination charge will not be more than the payments you would have made to us for your Sky Broadband package and/or for the cheapest available option for Sky Talk, for the remainder of your Minimum Term(s), less any costs we save, including the cost for no longer providing you with the Services.Given the wholesale cost of a line from BT is around ?18 per month, this suggests a maximum early termination charge of approx ?20 per month remaining on your contract? Not pleasant, but for me it would be worth it not to have to stare out the window at a new cabinet for 6 months and knowI was the only one not getting the benefit of it.I recently upgraded from Sky broadband to Sky fibre. The Openreach engineer came yesterday and replaced the phone socket face plate and installed an OpenReach modem.All the lights on the OpenReach modem are on. And the lights on my Sky hub are on, apart from the smiley face. I’ve tried different cables, different ports, resetting the systems and even my old Sky broadband router (Sr101). Still no smiley face.My wife called Sky and they’re sending a new router. However, I can’t see how it can be the router, and reading this on the forum makes me think it’s probably something else.So, I guess I have a few questions:Any help would be most appreciated.Hi,My sky fibre optic broadband was installed on 23 November 2012 & at that time, the BT Openreach engineer showed me that I should be getting speeds up to 40 MBPS Download & 10 MBPS Upload as my line supports more than that. He also advised me that if my speeds fluctuate then I should contact Sky immediately. Basically my Sky Fibre Optic Speeds are constantly fluctuating, as first of all my Sync speed has dropped to 37924 KBPS Download & 9994 KBPS Upload; these also vary as well as during evenings & weekends these drop to below 15000 KBPS Download & 6000 KBPS Upload ; as the internet really slows down as it takes ages to stream a Video or open WebPages as when I check my Speed using Sky Router Admin Page, it shows these speeds & I double check these by doing a speedtest check using the speedtest.net website.The only way I can bring my speeds upto to acceptable levels are by rebooting the BT Openreach Router & Sky Router which I find really frustrating.Can sky help me in this matter as this is getting worse on day by day basis as I shouldn??t have to keep rebooting the BT Openreach & Sky Router as surely the speeds shouldn??t drop as well. There is definitely something wrong somewhere as I was this resolved ASAP.LLU or not, with sky...it depends if they have capacity on their SVBN also, if your moving from a full MPF provider to another (like Talk Talk to SKY) then you do not need a mac code because the ISP you are leaving is not attached to BT's system over which the mac system is applied - regardless if SKY have capacity or not as one service has to be terminated and the other started...if you had a BT line and BE Broadband and you werent asked for a MAC code then it means sky are shifting you straight onto their SVBN(full MPF) as they have it installed at your exchange but also have capacity on it (and you have nothing to worry about )sometimes they dont have SVBN installed (but still have LLu Dslam) or dont have the capacity for broadband, phone or both on the SVBN OR for whatever reason can not shift you straight onto SVBN, when this happens your sky phone goes onto BT WLR3 (technically a BT phone but calls & charges routed through to sky) and your broadband goes onto the SKY Dslam (although it can also be ported onto the MSAN (SVBN) as it was with me, if there is capacity for that) - when you come from BT line and going onto SKY's WLR3 ...you need a MAC code to shift your broadband,-me and many others coming from BE/BT have had to enter a mac code, when ive got people to check afterwards for those who entered a mac code their phone lines were WLR3 (dial 17070 youget BT Line Test Facilitys) - when your on SVBN the same number gets SKy's Zoe... i'll bet ?100 when you get switched 17070 gets you SKY's Zoe.. which is correct because your being put onto SKy's full MPF - I moved to sky 6 weeks ago and only last week they moved over onto their SVBN, they said it was because there was no capacity for my phone connection so I was temporarily put on WLR3/MSAN - it happens a lot apparantley as it can also depend on BTopenreach workloadSKY have two lots of LLU equipment/setup in their exchangeSMPF - WLR3 BT phone routed through to SKY - LLu 20Mb broadband on DSlam < - been installing this since they startedMPF - LLu Phone routed through sky MSAN - LLu 20Mb broadband on MSAN <- they been installing this past 2-3 yrsthey are busy going around the country upgrading their LLu exchanges with MPF so they have both, reason SMPF is left in is for temp connections, fallback and opt-out where homes or business's can not use sky's MPF because alarm monitoring equipment does not work over itbasically, SMPF means its just the Dslam they own and your broadband is connected too - MPF means they own both and BT arent involved at allsometimes they have to put you onto SMPF and move you onto MPF later... MPF is the one that is void from MAC codes - SMPF is not - there is no difference in price or service to the end user, had there been no capacity on the MSAN (MPF equipment) or they did not have a MPF presence, then you would have had to enter a MAC code because you would have been moving between MAC controlled lines (BT to BTw)just look across the forum too see many others from BE and BT being asked to enter a mac code, its nothing to do with keeping the downtime down (although thats what the MAC system was invented for), its a system that your required to use by ofcom rules if you are attached to that system - it depends if SKY have installed SVBN in your exchange yet AND if they have capacity ON that SVBN..if not they fall back onto WLR3/DSLAMOFCOM are currently working on a version of MAC for full MPF providers to prevent ISP slamming and make the transition less confusing and even more seamlessBasil1234 wrote:well here we are chris on 12 may so apart from your old answer what exactly is going on now because just feeling this the same old carp is coming out and this is being ignored now. If you would care to give me an exact answer because other providers are now upping they game sky are not!plusnet offer 80/20 for ?9.99 for first 3months then ?19.99 plus line rental.even bt offer it cheaper than you and better overall!unlimted bt infinity 2 80/20 product ?20 for first 3 months then ?26 plus line rental.free connection and ?50 sainburys gift card and bt sport online access with now access to 38 prem league matches as well!2 questions are1.what is sky doing to even compete?2.Why should i be staying with sky?because atm you are not even in the game atm feels like the minute my contracts are up i will be looking to move because sky are offering me no incentives to stay just feels like you are robbing people blind and i can't afford to stay still with a pricing structure like that holding me back from getting what i need at a competitive price or are you just saying its going to stay like this and i need to take my business else where period?basilI was also disappointed to not see any product/pricing revamp for Sky Fibre Broadband when the BSkyB Q3 2012/13 results were announced on 2 May. The next results announcement won't be until end of July/early August now (exact date not yet known).My initial fibre contract period is also over and I have been considering the same alternatives (plus one other LLU Fibre provider with pricing in the same ballpark).At the moment, I do feel that the price of SFU Pro (the "80/20" product) is very unattractive compared to the "popular" competition. Similarly, the price of SFU (the "40/10" product) is too high because the "popular" competition can supply an "80/20" product for the same price or just a little bit more.I will be reluctant to change providers, but in the current economic climate it's not in my best interest to ignore getting the best value for my hard earned money. And, of course, changing ISP nowadays also means that the losing provider will lose the line rental revenue as well as the broadband revenue.The only current hope to drive some immediate change from Sky would seem to be whatever Sky's response will be to the recent announcements by BT Retail (who are obviously looking over their shoulder at Sky as a serious challenger to their broadband market share which I think is what this BT Sport thing is all about really).So I'm going to wait a week or two to see Sky come up with.raceycardiff wrote:Hydra wrote:white-cross wrote:Any idea when the new pricing structure will be announced?They're maybe waiting until all the other providers have shown their hand - Orange/EE now are offering Unlimited Fibre 40/10 for ?15 with 3 months free ...That's TO ORANGE, T-MOBILE & EE MOBILE CUSTOMERS.Otherwise it's ?34 + 14.75 landline for the top package which is more than Sky for the equivalent fibre pro.The new Sky pricing structure is pure speculation as far as I can see.Yes a ?5 discount for being an Orange customer. In contrast to the discount offered to Sky customers for taking Sky Fibre is .... err nothingHello, I used simple Sky connection, after fibre became available for me i upgraded my connection. With promised speed 40mbps-40mbps... After installation i had 32mbps maximum, after a week it was 27mbps, after one more week 23mbps... Now it's 11mbps... (I'm not talking about wi-fi which was never faster than 13mbps even in 5cm from router) I called every number, chatted online with helpers... got engineers visits... And nobody helped nothing! And saying nothing! It's already 3 months... And I never had speed that you have been promised to me! So I`m getting only 25% of speed, I will pay you 25% of payment you want. I'm really tired of chatting and calling... Just fix it!Speedyrite, I appreciate the response but it doesn't help I'm afraid.The exchange and cabs have been upgraded. The house I'm moving to is number 26, and apparently Sky Fibre isn't available there. It IS available at houses 1 - 37 however, as well as several randomly checked addresses in neighbouring streets\courts. What are the chances of this being an error on the part of Sky's checking tool? On the other hand, what are the chances of one house out of 37, all in the same area, not having Sky Fibre available?ThanksHello,I have had sky fibre for the last 4-5 weeks, when it was installed It did not work so the engineer had to come back i was told I would get 34 meg with a slight drop off but I was only getting 16.so another engineer came back and said my outside cables were not good replaced them and also the open reach router, speeds shot back up too 26-28 meg. this lasted a week and one night watching the xbox reveal in HD on youtube with my son we noticed the steam kept stopping, I checked the router speeds were they were at 16 meg again. I rang sky and they trouble shooted with me and then did a line check and said they woulod need to send another openreach engineer.so a third engineer turned up did a line test and said the line was fine but your line speed is only 24meg and said that sky should have told me this, he left. I thought ok 24meg will do as long as it dont get any worse as whats the point of having it.Aday later it went back down to just under 20 meg, I called sky again and they aranged to send a fourthengineer out,he never turned up! but he did turn up a day later on monday, lucky my wife was in. The engineer changed the router to a new router which he told me (over the phone) that it was a single signal router and thet it would be better? he then said he spoke with someone on the phone and the speeds were put back at 27 meg. i got home that night checked the router status and it was showing under 20 meg again! i rang sky again and they cant do anything they can only send out another openreach engineer to my house AGAIN!WHAT A JOKE. I will update you tomorrow as I have a fifth engineer out to see me!Hiya,Having an elderly father who subscribes to Sky has brought up a problem that perhaps the SKY Family can take a look at and perhaps make use of the idea.My Father gets confused and now finds it very hard to navigate the SKY Planner and TV guide. I note that you already provide means of remote recording via mobile, but would it be possible to set up a similar scheme via telephone landline or mobile wherby relatives of a confused Sky user can simply select a channel for their elderly family member to watch and so avoid the need for them to make the selection themselves via the remote. It is very frustrating and time consuming for both my Father and those trying to talk him through the planner/TV guide every time he wants to watch tV.I would be most interested to hear your comments on the possibility of such a scheme, without the use of broadband/internet etc.RegardsSeeing as I couldn't get the Windows 8 machine activated I thought I would try my Windows 7 laptop.The problem is repeated, so I have no idea what is stopping me from registering an aditional machine.I only have onelaptop activated, this leaves one remaining activation. The Windows 7 laptop i'm trying to register has the exact same setup as my activated laptop, even the manufacturer and model of the laptop are the same.This must be a problem with Sky as I have tried everything to resolve with no luck of getting us up and running....<SUPPORT EMAIL SENT TO SKY>Hi Svengine, I am glad to see another new member to the forum. It's great that you are interested in the launch of a Sky Go application for your Blackberry device. I am afraid that we do not have any further information around the launch of this application, nor do we know that it will be made available in the future. Our development team are aware that it is being sought after, so at present there is nothing further I can tell you I'm afraid. It may be worth keeping an eye on out Facebook and twitter pages as any updated will be posted there, along with on the forum. ThanksHi Svengine, I am glad to see another new member to the forum. It's great that you are interested in the launch of a Sky Go application for your Blackberry device. I am afraid that we do not have any further information around the launch of this application, nor do we know that it will be made available in the future. Our development team are aware that it is being sought after, so at present there is nothing further I can tell you I'm afraid. It may be worth keeping an eye on out Facebook and twitter pages as any updated will be posted there, along with on the forum. ThanksHi Svengine, I am glad to see another new member to the forum. It's great that you are interested in the launch of a Sky Go application for your Blackberry device. I am afraid that we do not have any further information around the launch of this application, nor do we know that it will be made available in the future. Our development team are aware that it is being sought after, so at present there is nothing further I can tell you I'm afraid. It may be worth keeping an eye on out Facebook and twitter pages as any updated will be posted there, along with on the forum. ThanksHi HazonW3, lets get this sorted for you, I think I know how to fix this. One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - T-mobile (you should be able to get these settings from T-mobile) Do Not click reset If you can let me know how you get on with this. CheersThis is more like SKY NOGO as I've registered my PC and accessed two programmesandtold I have too many devices registered and need to delete one - which I did and was then told the device remaining wasn't registered and I had exceeded the limit for this month - I only have one device (my PC) which I registered but the system seems to duplicate it each time I log on. adding (2) after the device name and then asking me to delete it and then tells me the original device is not registered etc etc etcI wasavirginmedia customer for 10 years and had no problems and only been a sky cutomer (as we are now in an apartment and can't have virginmedia)for 1 year and unfortunately the first six months were constant calls to Sky to get the service right and it's dearer than virginmedia for the same package. and with virginmediawe did get all the TV catchups - BBC-iPlayer etc. Not impressed but no alternative unfortunately as we need TV, broadband and phone.Hi allFirstly, please accept my apologies for not getting back to you earlier.You’ve all made valid comments in various discussions and threads and I’m now able to clear up any confusion around Sky Go, registered devices and the number of times you can change those devices.So, here is the definitive answer.As a paid TV broadcaster, we are bound to fulfil certain contractual obligations with our content providers.This includes limits to the number of devices customers can watch programmes on and the number of changes that can be made.To reiterate what you already know - you can register two devices from the following: iPhone 3GS/4/4S, iPad, iPod touch 4th generation, Laptop or PC, which can be used concurrently. If you wish to change any of your registered devices, you can do that And now, the bit that you're eagerly waiting for...The maximum number of times you can make a change to your registered devices is one per calendar month.I know that this is not necessarily the answer you wanted to receive and many of you dofeel this is a reduction in service, but I would like to reiterate the benefits of Sky Go:We are currently working on an Android version of Sky Go and whilst we don’t have a definite date for delivery yet, as soon as we dohave more details, we will post here to let everyone know.Whilst this post won't make a lot of you feel any better about the situation, Iam afraid that this is the proposition for Sky Go. All of your feedback, comments, suggestions and discussions have been relayed back to the Product Development Teams.Many thanksSarahThat's not an answer to my question. You cancelled as you weren't happy and have alternative streaming sites. I know plenty of streaming sites where I can watch the content sky is offering but it's nowhere near the quality of sky. As I like the HD picture and sound I stick to sky as do many subscribers. Skygo is nowhere near sky hd so for me it's exactly what the name says. Sky whilst I'm out and about. I struggle to believe people here who also say they have multi room packages are honestly cancelling sky and moving to virgin, as they state in their posts, who can't offer them skygo either. It doesn't resolve their problem! I just find it funny that people say that thinking sky will react. They won't. They know the majority of people who are happy with their services will not leave for a lesser product from a provider who also cannot give them skygo. I've used skygo on my pc and the pic was average at best compared to my stb and found it horrible to use. Then tried it on my Xbox. Lip sync issues so now have it on my 2 iPads. Yes I also have 2 iPhones, 2 pc's, an iPod touch and an Xbox but the limit is 2 devices and it's free! Why can't people accept that? People I know are paying around ?80 for 2 subs and don't say a thing about it yet this ?80 is suddenly far too much when a free product is limited to 2 devices. Doesn't make sense to me!I've just cancelled my account.I had two laptops registered. Unregistered one a few days ago and registered my desktop. Realised I'd unregistered the wrong laptop so changed that back to the other laptop. That's two changes.Upgraded my desktop from Vista to Win 7. It's now not recognized by Sky Go. Stupidly, in my confusion trying to get this Win 7 machine to work I unregistered the other laptop too.Now I can't use the service (that I have already paid for) on any device. Until May.Had one (painfully) long online chat with the live help service, advised me to email. I can't email via the website as I am not a verified user. I can't verify my account (I tried when I signed up) via the website, it doesn't work for me. Eventually I called them. Was told there is nothing they can do.NOWHERE in the FAQ does it say updating software/hardware will result in a device no longer being recognised.Sky just lost a customer.Actually, come to think of it.... it's more to do with the 1 change per month limit. Can someone from Sky explain why this limit exists? It would be extremely unlikely that we would have Sky Go running on more than 2 devices at the one time so if we were allowed more changes per month (was it not originally 3?) then that would probably suffice. I think it's shocking that with the amount we pay to Sky each year (in excess of ?1000) that we should have to suffer these overly strict limitations... Virgin media is starting to look like a good deal....Is "Be vague when answering customer questions" at the top of the Sky training manual Why did it take over 3 months for Sky to admit that "a few changes a month" that Sky customer services have been telling it's customers since the introduction of the service, was actually one, was that not misleading it's customers.The questions about whether the change to the number of devices from 4 to 2 and the number of times you can change those devices a month were forced on Sky by the content provides and were not wanted by Sky.andThey are the result of contractual obligations forced on Sky by those content providers and this is the only reason those limits were introduced, no other reason, during thenegotiations? with the providers these "conditions" were forced on Sky and they demanded that there was a reduction from the 4 devices down to 2, as this seems to be what you were suggesting.It can be simply answered with a yes or no clarification.Also as the Community Engagement Manager? surely you value customers input and could take on board the suggestion i made before and run a pole/survey on the forums of how your customers rate the Sky Go service and how it could be improved, surely this would be good customer service and provide some feedback to the people who decide what service the customer will be allowed.Actually ask your customers if they are getting the service they want and they expect from Sky, then your customers might not think Sky are hiding behind smokescreens, or is Sky not interested in allowing their customers a public way of showing their views about the Sky Go service.Hi, my account settings tell me that I am signed up for Sky Go. I pay (a good deal of money) each month for Sky Premium Channels...yet when I try to view Game of Thrones Episode 9, I am told that I need to 'Purchase or Upgrade my Susbcription' And I get a nice big button to click. If I hit this button, I go to the programme guide...no purchase button for Game of Thrones, no Upgrade path. What is going on?I have downloaded the new Sky Go desktop player...I should neither need to upgrade or pay to 'Catch Up', as the Game of Thrones site offers a catch up facility for Sky Go subscribers. Or did Sky change the rules again?The Sky web sites are not customer friendly at all.Do I get Game of Thrones, or do I Give up?I'm sure there are a lot of people frustrated with SkyGo's service not working, so I thought I would say how I got this working and maybe it can help other..I have found a solution to this and fixed numerous skygo isues with this so I hope it helps you also.. Reply if this does help..Here goes...To resolve this issue yourself, follow these steps:Method 1Uninstall Silverlight from Add/Remove ProgramsInstall Silverlight 5.0.61118 from the internet (google search) - Ensure in the file properties that you have def downloaded the correct version as thefilename may be correct, but the version within file>Properties may show another version.If this doesn't work then try the following steps, but ensure you follow these correctlyMethod 21.Click Start and type Notepad in the Search box2.Double-click on Notepadfrom the list of results above3.Copy and then paste the following text into Notepad.wmic product where caption='Microsoft Silverlight' call uninstallreg delete HKLM\Software\Microsoft\Silverlight /freg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /freg delete HKEY_CLASSES_ROOT\TypeLib\283C8576-0726-4DBC-9609-3F855162009A /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /freg delete HKEY_CLASSES_ROOT\AgControl.AgControl /freg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\89F4137D-6C26-4A84-BDB8-2E5A4BB71E00 /frmdir /s /q "%ProgramFiles%\Microsoft Silverlight"rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"Ipconfig /FlushDNS1.Click File and Save As and type CleanSilverlight.cmd2.In the Save astype box, click All Files (*.*)3.In the Save in box, click Desktop, and then click Save4.On the File menu, click Exit5.Right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator (or if you are an admin then run normally)6.When the uninstall completes, right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator a second time7.Once Silverlight is fully removed, download Silverlight 5.0.61118.0.exe from either softpedia or google search.Ensure in the file properties that you have def downloaded the correct version as the filename may be correct, but the version within file>Properties mayshow another version.Once installed, launch IE and access the SkyGo page.Let me know how you get onthanks...I thought I'd post another solution to this problem in case it helps others. Like many I couldn't watch programs due to a licence error 1501 and Robert's troubleshooting guide did not resolve the issue.I was initially able to workaround the 1501 error only by reinstalling Silverlight 5.0.61118 (I obtained this from oldapps.com ). This wasn't entirely great because silverlight kept auto updating even though it was told not to and I had to keep doing the uninstall, install old version dance. In addition I like to keep software up to date with security patches.I am running Windows 7 Ultimate N which like the other N versions doesn't ship with all the media center components. When I installed the media center components then silverlight recognized the DRM licences and allowed playback.Hope this helps and apologies if this is somewhere in the 24 page thread.Hi BradleyCook, I am glad to see another new name on the forum It's great to read that you are looking to benefit from our Sky Go service. If you were to stream content while connected via 3G there will not be any charges from our end but it would count towards any data allowance that you may have with your 3G provider. If you were to connect via WiFi, again there would not be any charge for using the service this way but it would count towards any usage allowance that you may have with your broadband supplier. I hope that I have been able to help. If not, or if you have any other questions or queries, please let us know. ThanksSo I have been watching this thread for quite some time now. Laughing, crying, hoping and preying that someone within the well funded Sky app dev team (well.... you'd think wouldn't you, from the amount of profits Sky make) would have that awe inspiring breakthrough that would allow the Sky go app on Jelly Bean 4.1.1. Alas this crucial groundbreaking solution seems to have eluded even the most talented members of highly trained staff within the Sky app dev team and almost a year on it seems we are no closer to a solution. I personally have a Samsung Galaxy Tab 2 10.1 which runs Jelly Bean 4.1.1 so I am faced with the same problem as a lot of you. NO SKY GO! However if I had chosen the Galaxy Tab 2 7.0 inch version then I would have been fine. Sky ............This is now beyond a joke. Either you have an incompetent app dev team or you have no intention of releasing it for 4.1.1. I wait and watch as do many others I'm sure. Have a nice dayHi,My personal view is that one device change per month is unreasonable.I have no problem restricting Sky Go to two devices however, I've just recenty changed my iPhone and iPad. I deleted my two hitorically registered devices only to learn, via customer services, that I could only enter my first new device on the 1st July and the second one on the 1st August.Yes the T&Cs highlight this however, if enough people think this is unreasonable then perhaps Sky will listen to their own customers!!What's your view?Well, I believe we have the proof that Sky have no interest in Android going forward. It appears my predictions were correct.Today Sky launched NowTV, a pay service designed to rival Netflix, LoveFilm etc. Since this is a PAY service, you would rightly assume they would want to maximise income potential.The supported device list for Android is IDENTICAL to that for SkyGo, right down to the no support for ICS.Strangely, the app for idevices is not available yet. Presumably they are actively developing and testing that, as opposed to Android which just gets a rehashed version of the already crippled SkyGo app.If Sky cannot be bothered to make an Android app that works for a flagship chargeable service, then I truly believe Sky Go has no hope remaining.Appreciate there are many threads on this, but the Sky moderators or helpers seem like they don't ever answer.If you look you can see that its been ongoing for a month now.And looking you can see messages going back to just after Christmas.What are Sky doing about this? - its infuriating that regardless of internet speed Sky continue to INSIST on the Auto setting when any channel where we (the customer) can choose Low, Medium or High the picture and sound quality are excellent - Sky Sports New as an example!!!!Why can't all channels be like this - Im currently watching the Cricket (highlights, as todays is rained off) and its totally unwatchable as the sound is so out of sync!!Please Sky tell us what is happening with this fault - you have stated on many times that it's fixed but its obvious that it isn't.Anyone else having the same problem??I have just had a further conversation with sky tech who confirm the reason you will get errors such as 8a when
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What to Do If Your Workers' compensation claim Has Been Denied There might be lesser benefits for the applicant. I are not aware of of any absolute, Foolproof way of finding the right doctors in a given specialty. Some health plans require see only a physician from a special list provided by the insurer, Meaning family members physician, Who knows your health history, medications, or anything else, May or may not be on the list.
upon end of its run, Naylor added a female role, A version of Lister's former past girlfriend Kristine Kochanski, And for the final BBC series both returned Holly to the programme and took the surprising step of abolishing the 'last human' idea by having Red Dwarf's original crew raised from the dead via nanotechnology. The actors assembled to play them were all in the long run recruited via the producer Paul Jackson, Who had hired or consulted them for various projects ever previously. It was through appearing in the programme that some performers made the leap into mainstream acting; Prior to this they had been affiliated with other professions,
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Her call comes ahead of the Queen's speech on Wednesday in which the coalition will lay out its plans to address the boundary between NHS acute care and local government-funded means-tested social care in a care and social support bill.
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The nationalisation comes as Spain is seen as the biggest worry in the troubled eurozone, with the country suffering a second recession in three years and 24% unemployment.
Changes in this area would require international agreement. Companies have been cool on proposed changes to strengthen transfer pricing rules and are especially concerned about an expansion of the "profit split" method.
For private doctors who do a normal delivery, what will they get? Only 5,000 or 6,000 rupees. But whenever they perform a caesarean, they charge 18, 20,000, and they will add a bed charge, a consultation charge ?C with all these included, it's about 30,000. Most of the women having a caesarean face problems financially. They have to sell their assets, or borrow money.
"The generosity of Nancy Lee Bass touched the lives of countless people in Fort Worth, throughout Texas and across the nation. As the matriarch of a legendary Texas family, she all too often found herself in the spotlight, when she vastly preferred quietly giving generously to the causes she and her late husband, Perry Bass, believed in. Texas has suffered the loss of a true philanthropist. Anita joins me in offering our deepest condolences to her sons, her extended family and her many, many friends across the state."The TCU Horned Frogs realize they likely will have to be perfect again in the regular season for the chance at a BCS do-over.
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After Snowden failed to board that flight, the White House said Monday it believed Snowden was still in Moscow and urged the Kremlin to hand him over. "We continue to hope that the Russians will do the right thing," U.S. Secretary of State John Kerry told NBC News on Monday. Russia's foreign minister said Snowden had not crossed Russias border, and Putin said the country would not extradite him to the U.S.
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Mr Tandja introduced a new constitution in 2009 to extend his powers in a move described by the opposition as a coup. He was himself overthrown in a coup at the beginning of 2010.
By using Chaney's photo in this way, the lawsuit contends, the school district publicly branded the teenager as a "sexually-promiscuous abuser of alcohol (or, in today??s vernacular, an alcoholic slut) who should be more careful about her Internet postings."
Overtime, on the other hand, presumes that a worker has no other responsibilities. If one person in a family regularly works not just full-time, but 50 or 60 hours a week, that leaves the other partner picking up the slack around the house. Both norms are built around a model that assumed a heterosexual family in which a man worked full-time (or more) at a job, often a factory or professional job, and a woman, if she worked at all, would tailor her work schedule around her household responsibilities, particularly children.
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“Many of the reforms focus on small business,” Sunstein wrote. “For example, the Department of Defense recently issued a new rule to accelerate payments on contracts to as many as 60,000 small businesses, thus improving their cash flow in an economically difficult time. The Small Business Administration is adopting a single electronic application to reduce the paperwork burden now imposed on certain lenders, which in turn will benefit borrowers who seek relatively small amounts of capital to grow and succeed.”
The scrutiny function in local government has had an uneven history. In its early days, few backbenchers relished the role and looked enviously at the swaggering power of executive members. But, like the Commons' committees, overview and scrutiny has gradually carved out a quietly influential position.
Part of our collective role as responsible consumers, investors and businesses is to promote democracy and the development of vibrant societies where open exchange of ideas and information is the hallmark. A free internet is crucial to this development. Companies should not actively or inadvertently be assisting any governments in threatening these principles, and transparency is the best way to ensure they don't.
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Not many schools in California recruit teachers with language like this: "We are looking for hard working people who believe in free market capitalism. . . . Multicultural specialists, ultra liberal zealots and college-tainted oppression liberators need not apply."
The Law for Prevention of Damage to the State of Israel through Boycott may be the first explicit attack on free speech in Israel, but it is emblematic of a broader rightward shift in both policy and discourse in Israel, coming on the heels of several other legislative efforts aimed at suppressing dissent and discriminating against Palestinians.
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Lord Mackay was asked at an event hosted by the Theos think tank whether, in light of the Church of Englands opposition, signing the Bill might put the Queen in breach of her Coronation Oath.
Second, the democratic objection. Sensitive matters of this kind should be determined by elected representatives whom we can hire and fire, not by judges whom we can't. The EU isn't suffering from a crisis of human rights; but it is suffering from a crisis of democracy. Bills of this sort exacerbate that problem, shifting power further from the people (see for a 60 second explanation of why).
Melissa disse que ela conservou seu cabelo ap nove semanas de quimioterapia. A touca, usada somente durante a terapia da droga, "ofereceu a op de manter em car privado o fato de estar passando por um tratamento de c agressivo".
Se o estudo da Universidade da Calif for bemsucedido, a companhia iniciar um estudo com cem pacientes neste ano, disse o presidente executivo da Dignitana, Martin Waleij, cuja empresa est baseada em Lund, Su Waleij disse que a empresa espera receber aprova das autoridades sanit americanas no segundo semestre de 2012. O produto, chamado DigniCap, vendido na Europa, tendo gerado uma receita de US$ 1 milh em 2010, a maior parte na Dinamarca, Noruega e Su / TRADU DE CELSO M. PACIORNIK
Outros problemas relatados s o fato de que algumas pacientes n conseguem tolerar as toucas frias, enquanto outras se queixam de dores de cabe
Embora as pacientes que usaram as toucas de resfriamento do couro cabeludo no estudo da Universidade da Calif em San Francisco tenham conservado a maior parte ou todo seu cabelo, Hope disse que mais pesquisas ser necess para avaliar a seguran e utilidade do m
O dispositivo da Dignitana esfria o couro cabeludo a 5 Uma preocupa a de que, embora isso possa evitar que os efeitos venenosos da quimioterapia atinjam as ra dos cabelos, tamb pode permitir que c cancerosas desgarradas permane no couro cabeludo.
Melissa Lisbon se preparou para as n e as dores associadas quimioterapia ap ser diagnosticada com um c de mama. Mas a poss perda de seus longos cabelos loiros tamb a deixaram ansiosa.
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Ritika Goel is a local Toronto family physician and one such health provider who has also eloquently criticized the decision. She reflects on why the decision was wrong from a first person experience as well as reflecting on her medical journey -- in the US and Canada -- so far.
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But Dr Adam Marshall, director of policy at the British Chambers of Commerce, said: “We are disappointed that the Government has chosen to raise the adult national minimum wage rate by 1.9%, an increase that is over 50% higher than current average pay growth.
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| 2013/06/27 01:12 PM
Late last week there was a lot of complaining being done by hedge fund managers about the impact the Fed is having on the financial markets. They argue that the Fed should ignore what is going on in the markets. In this post, Matthew Klein gives a nice overview of their complaints and why these hedge fund views may be outdated and out of touch.
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The A.M.T. added just $233,000, or 8 percent, to Mr. Romney??s federal tax bill. It added 40 percent to mine. According to the Tax Policy Center at the Brookings Institution, 51.7 percent of taxpayers reporting incomes of $200,000 to $500,000 paid the alternative minimum tax in 2012, while just 41.6 percent of taxpayers reporting more than $1 million did.
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The best antidote to the doom merchants is scepticism. We must be willing to take uncertainty seriously. Climate change is a fact. But apocalyptic thinking distorts the scientific debate and makes it harder to explain the causes and consequences of this fact, which in turn makes it harder to know how to deal with it.
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If the robot car can genuinely cut down on fatal road accidents and let granny drive when she is over 100, we need to take these developments very seriously.The would have been caught sooner were it not for systemic failures in the borough council's former leadership, according to the council's new chief executive.
There are many more ways to spend money that will put people back to work, but the key is to get such spending back on the political agenda. We allowed policy to be waylaid by a misplaced obsession with deficits. Now that everyone in the debate recognizes this mistake, it is time to focus on getting the country working again.The Office of Fair Trading has now confirmed what many of us feared. . The myth there are simply a few rogue firms has been blown apart by their description of "widespread irresponsible" behaviour. The OFT's devastating analysis reveals just how they benefit from getting people into debt, with 50% of profits being generated by consumers rolling over loans and racking up costs month on month. Crucially, the OFT outlines problems not simply to do with compliance with existing regulation. They are so fed up with the conduct of these companies they have announced their intention to refer the lot to the Competition Commission.
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At the next meeting in Istanbul on 19 September 2012, according to Iran's ambassador to the IAEA, "if the west lifts sanctions against Tehran". Although this offer was only for a suspension, this was nevertheless a breakthrough, as prior to the EU oil sanctions announcement, the Iranian government had refused to even address its 20% enriched uranium process.
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