My first weblog

ふでペンの話。

2007.03.21 Wednesday 02:17 | posted by admin

今日は、越してきた義家族を迎えに行きました。
彼の職場がある大手町に挨拶に行き、その後荷物を持って池袋へ。
丸の内線には人が一杯のっておりましたので彼はポツリ。
「これ、混んでる方かな？」
・ぇ・「空いてる方だと思うよ」と、答えると、実に悲しそうな顔をしました。
その後「でもぼく、朝早いし、７時過ぎくらいにのってるから満員じゃないよね？」
と聞くので
・ぇ・「その時間が超混むんだよ」
と言うと、もはや泣きそうでした。

今日はたまたま文具屋さんで筆ペンを発見しました。たまにはこういうラッキーがあるのです。
呉竹の筆ごこち、細と極細。この筆ペンは、おれの人生で一番の筆ペンです。
・ぇ・「最近見なくて生産終了だと思ってたよ。あるだけ全部くださいな」
大量に買い込んでホクホクのおれが、別のお店で見たものは、パッケージ違いの同じ商品でした。
やられた！

この筆ペン、筆先が固いので筆圧の高いおれにも安心なのです。色も真っ黒がビシっと決まった安心仕様だし、水やアルコール系の染料で塗っても流れない。
・ぇ・問題は、人生で筆ペンを使う機会がそうは多くない事だね。

Ｕ・ｪ・Ｕ　これで自分の葬式に何人記帳させても安心ってポジティってなよ★

- | comments (2218) | -

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Cannot see any reason why they should perform differently. Its been happening since the changeover but I have not given it serious attention as PC fine and all my wifes e-mail seems to be about shopping so why worry (:->Thanks for straining your grey matter Bud-e-Jimd.js1970This also appears to be a setting on your Window Live configuration. Note the information direct from Yahoo belowDescriptionWhy a POP client (such as Outlook) automatically moves emails to Trash folder.ResolutionYahoo! Mail moves messages that have been deletedby a POP client to the Trash folder, rather than deleting them immediately from the server. This means that every time you access your account with an emailclient (Outlook, Windows Live Mail, Mac Mail, Thunderbird, etc.), the client will copy the messages to your computer and those messages will goto the Trash folder in your Web-based Yahoo! mailbox. This will allow you to recover messages that have been accidentally deleted by your POP client.To completely delete the messages, you will need to access the Trash folder and delete the message from the Trash or wait until they are automatically deleted.Note:If you did not intend to have the external client perform this action at all,and prefer tokeep a copy on both the clientand in your onlineYahoo! Mail account, consult the manufacturer of your mail client for assistance configuring your device settings to prevent this from recurring.To be honest this is the issue. I've not changed anything, I'm not technophobe (anyone who is won't even be on this forum in fairness) but I don't know what POP or IMAP is, or fully understand what a server is, and why should I have to? We pay Sky to provide a service which they're currently failing to do.This forum is unmanageable there are so many threads.... where do we turn to for help?I have had PM's asking for more information, I diligently reply to them and then hear nothing for a further 24-48 hours! If something needs to be changed on the settings of the account, then SKY need to do it, if that is not possible then they need to contact me with an idiotproof guide in how to do it.I really don't feel that after this fiasco it's my reponsibility to chase around and fix the issue, but of course I have to as help isn't very forthcoming.Yup, I received over 3,000 e-mails this morning - took for ever to get rid of!Now I am trying to delete the trash e-mails but have given up after about 40 pages of 22 on each. Is there a "Delete All Trash" option? I can't find it!Also I can't send e-mails now from Thunderbird, and receive this message:<<An error occurred while sending mail. The mail server responded: From address not verified - see Please verify that your email address is correct in your Mail preferences and try again.>>I have set everything up as described on the "how to" page and it worked to start with - now it doesn't.With all the recent problems Yahoo has had following the recent account hacking, I am amazed that Sky went down this route.If you are accessing Sky Yahoo! Mail through an email client (desktop or mobile device) and you're finding that your emails are being auto-deleted or placed in your Trash/Deleted folder unexpectedly instead of your inbox, we have provided further explanation of this in our Help & Support article.This page explains how you can check your settings to ensure you have not selected the option to delete emails once they have been downloaded, depending on which email client you are using.If you don't access your emails through an email client and only access them through sky.com, you should also check you don't have mail fetching set up on another email account which may be pulling emails from Sky Yahoo! Mail and then deleting them. Instructions to check for this are also on the help page mentioned above.Please also make sure you don't have any unwanted filters set up to delete emails as they arrive. Your filters can be found in theFilterssection inMail Options.NOTE: In both cases Sky Yahoo mail will automatically delete any mails moved to trash on a regular basis (regardless if you are using an email client or webmail). There is no way to change this. If you want to keep mail on the server then you MUST move that mail to a folder other than trash. This is different to the way Sky Gmail used to work.Having the same issues with incoming mail going in to trash folder that everyone else is having but has anyone having problems with sent mail?If I send mail from my laptop it appears as normal in the default sent folder but any emails I send from my ipad or iphone don't appear in the default sent folder. In fact since the switch over to yahoo the default sent folder has disappeared from my phone and ipad. How do I get them back?Also I suddenly have every single sub folder I created (and some extra that I haven't like bulk and correspondence) showing in imap and have no way of choosing anymore. In the old sky mail settings you could choose which folders showed up in imap and which didn't. How do you do that with the nw sky yahoo rubbish?I have the exact same problems as madmadhouse.I am fed up of being told the same "fixes" each time when they have not worked for me. I currently have no emails in my inbox before 2 May. Three days ago my trash folder emptied itself, so if there were any in there from my inbox there are lost.I have emailed the "complaints" line twice with specific issues and both times only received a generic reply that tells me nothing new.Customers that still have issues now, almost 6 weeks after the change, such as myself will have spent hours on the forum, checking out the standard "answers", speaking to "advisors", emailing complaints and then actually trying the various "fixes" to no avail.When will Sky admit that the switch was a big mistake and that their Customer Service hhas become a total disaster. They have put so much onus on the customer to carry out "fixes" with absolutely no recognition of the problems this has caused theiir loyal fee paying customers. Will they ever release figures of how many customers they have lost over this ?I have done that but it made no difference. Perhaps I did not give full info - I have two Sky accounts, one in my name and one for my wife that both download to a PC (fine) and an iPod and an iPad. My account is fine on all devices but mail to my wifes account quickly disappears to trash on both pod and pad despite "leave a copy on server" being checked on Outlook Express. I have compared both account settings on IPod & iPad and they are same or equivalent (ie only name/password differences). Cannot see any reason why they should perform differently. Its been happening since the changeover but I have not given it serious attention as PC fine and all my wifes e-mail seems to be about shopping so why worry (:->Thanks for straining your grey matter Bud-e-JimI am having the same problem but on my iPhone 5. When I access my emails there they are downloaded to the Inbox but then are moved to the Trash folder. This action is then synched on Sky Webmail and my desktop email client Thunderbird. However if I access my email via Sky Webmail or Thunderbird there isn't a problem with emails remaining in the Inbox. But as soon as I use my iPhone then the previously downloaded emails in the Inbox will have been moved to the Trash folder and as mentioned before this is synched on Sky Webmail and Thunderbird.The settings on the iPhone are correct (in the 'other' option) and read imap.tools.sky.com & smtp.tools.sky.com. Note I have not used google server options on either the iPhone or Thunderbird. Have tried deleting and re-adding the sky email account on the iPhone but to no avail.Come on Sky!! this is killing me.I've important work and international travel details coming via your email system and it's all messed up. I too have lost all my inbox emails after moving them back and forth from trash several times. I can't trust this service and my job depends on it!!! I have now been moving any emails that I managed to recieve, either in trash, spam or inbox straight to an alternative folder before I open them. Recommend everyone else does too. Tried to set up automatic forwarding to another address as a fall back, but doesn't seemed to have worked.Sky, have I now lost all previous inbox emails???Thanks Sky/Yahoo for making life even more difficult since the changeover, not only are you putting some of my mail into the trash folder, some also goes straight into the spam folder.Surprisingly Yahoo thinks mail from THIS forum is spam!Another BIG problem is Yahoo marking most of my mail "as read" and then sticking it in which ever folder it feels like. I had 16 notifications on my Y!mail android app this morning of new mail, but only 2 were not flagged as read and put in the right folder, the other 14 I had to search for.CAN YOU STOP MARKING EMAILS AS READ BEFORE I EVEN OPEN THEM? At least I would have a chance of finding them.Another problem sky/yahoo, in the switch from Google you re-arranged my folders in "Thunderbird" and renamed one as "Bulk Mail". This is the folder where most, but not all downloaded mail goes, viewed on line as web mail I have "Spam" (where you put most of my mail), and trash (were you seem to put the rest) and the android Ymailapp has has the added bonus of two extra folders (not viewable anywhere else other than on a mobile) called "email from contacts" and "Files", and guess what? Youv'e managed to filter some emails with file attachments into these folders!Hi, Without any warning about 3-4 days ago all my emails(1000 +) within my sky inbox moved to the trash folder.Any new messages were arriving to the trash and finally,again,without me touching any settings all me emails have vanished within the inbox and trash folders.No new emails are arriving to any folder.In my case, receiving deleted emails is not the problem but losing all the inbox emails and the new ones.I phoned the sky helpline 2 days ago and promised to rescue my inbox,though no success yet.Any suggestions apart from biting my nails and losing vital emails?Thank youIt's so frustrating when it is evident that SKY are wheeling out people with little understanding of what's gone on and putting them up as moderators or helpers to help answer mails around this carnage.Dont you get it? If I have mails on googlemail that I have lost from what was my googlemail inbox, then they were on there because on my mail client i DIDNT have the button clicked that said send them to trash when read. I had the button clicked that said LEAVE THEM ON THE SERVER. Doh! That's why google left them in my inbox.Why is your advice to check that we dont have that button checked? Do you think we all randomly went in to our mails settings in anticipation of the transfer and started mucking about.I have received all my mails, they went straight into trash and have now been deleted without my consent. How do I fix that? No one has answered that one. I use Thunderbird, but I DIDNT CHANGE ANYTHING! You transfer caused the loss of the mails.Hi,Any sign on the horizon of the Flypad joining the ranks of Sky Go? like some others, it's a cheap, well maybe affordable is a better term, 9" tablet with Android Jelly Bean Bundeled with a case and keyboard for around ?104.00 I was unsure about it at that price but when I took the plunge I was pleased I did. It's a super tablet, Wi-Fi, micro HDMI, 1 Gig memory and 8Gb storage and a speed of 1.6GHz. It's a fantastic and zippy machine, went beyond my expectations but I was so dissapointed when I downloaded Sgy Go an hour or so a go.I'm not expecting you to sort out Sky Go just for me, but these machines have been selling like hot cakes on eBay. I looked five minutes ago and saw he oly has two left. I'm a Samsung fan, all my electronic and mobile equipment are Samsung but I deviated to this. I think the point I'm making is, while everyone is organising for these big names like Apple, Samsung etc these cheap and great machines are sneaking up on them. It's a big recession out there so people are grabbing the affordable stuff.I never realised that it would be sodifficult a task to cover Android, after all, everyone else seems able. But there again, that's where I get lost, in the guts of the thing.Maybe you could take on some extra staff just to work on Sky Go for meHi Pauld76When ever you do a forced update, it will always take the latest version of software. There is no way to select which version you want to download via the STB. If this was the case, it would make supporting customers (you and I)much more difficult because Sky have no way of telling what version is installed on your box. They will always assume you have the latest. Another reason why when you getSky installed, the first thing the installer does is a forced download.It is some times necessary to perform a forced update if all of a sudden you start getting issues like failed recordings, or its getting no signal, or the picture is breaking up.One of the first things you will be asked to do if you call sky for help, is to perform a forced download.However if I remember correctly, Sky send a number of downloads all the time, this is mainly for updating static information such as the help page with contact phone numbers. Performing a forced download will not affect these in anyway. The main system updates are downloaded when the box is set to standby (the reason you are asked to keep your set top box plugged in and the mains switched on all the time) so again, a forced download will not interrupt this in anyway.Hope this helps.CheersPeteIn my final post on this subject.We have agreed that the software is downloaded during standby? agree ?In this senerio, my set top box has been on all day andall night. Has not gone in tostandby for one reason or another.My next door neighbour hasthenew software on his box which is the same as mine.I have gone to Sky.com and it says I can activate it, and have done so.I still can notfind the download tab orany evidence of the new software, the details page still shows the same details. I have turned my stb to standby and back on,stillwith no change.Icall sky. Will they1.Advise that it has not been release for my stb although my next door neighbour is chanting how good it is.2. Advise I have to wait till tomorrow as a forced download will not update the software to the latest version.3.Advise to perform a software download, which would be quicker than waiting till tomorrow.Hi,Thanks for your help Your email address has been removed, guess that you're not allowed personal details to be displayed.I managed to find this: EmailContact us by email via Sky.com for:For any other issue you wish to get in touch about, visit our page and choose the topic you wish to email us about.Call usOur advisors are here to take these calls 24 hours a day, 7 days a week.If you're calling from the UK, dial 08442 411 653.Callers from the Republic of Ireland should dial 0818 719 819.Alternatively, you can write to us at the following address:Customer Complaint, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD What can you expect once you have registered your complaint?At Sky we will do all we can to provide you with the most suitable response specific to your particular situation and to ensure, where possible, that your complaint is resolved to your satisfaction.If you call us, our advisors will ask you about the nature of your complaint. We will take into account all the points you raise and the details we hold in our records and seek to resolve the problem while you are on the line. If your complaint requires specialist knowledge, we will transfer you to a specialist advisor with the right expertise to resolve it. If we are unable to resolve your complaint while you are on the line, we will inform you of how long it is expected to take to resolve and agree when and how we will keep you updated.If you contact us by letter or by email we will review your complaint fully, taking into account all the points raised in your correspondence and the service details held in our records. We will ensure that your complaint is investigated by the person in the company that is best placed to resolve your complaint. We will normally get back to you by phone, but if this is not possible, we will respond in writing.We will do all we can to resolve your complaint as soon as possible. If your complaint is of an urgent nature, for example, if you are experiencing a loss of service, we will prioritise as appropriate and escalate your complaint.We aim to respond to your complaint and agree a resolution within 10 days. Some complaints by their very nature, however, may take longer than others to resolve, particularly if they have technical complexity. If we have been unable to agree the resolution of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you. What can you do if you are unhappy with our response?We hope to resolve every complaint promptly and to your satisfaction. But if for any reason you are not fully satisfied with our response, please tell us and let us know where you think further attention is required. We can then review your complaint, and our response, and can escalate the complaint within the company. We will let you know if anything else can be done to resolve your complaint and we will inform you of how long it is expected to take to resolve. We will keep you informed of progress and any changes. Sky Broadband and Sky Talk complaintsIf your complaint relates to Sky Broadband or Sky Talk or our complaints handling process and we have not resolved your complaint to your satisfaction after 8 weeks from when you first made your complaint to Sky, or if you have received a letter from us saying that your complaint has reached "deadlock" as there is nothing more we can do to resolve your complaint, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme. Ombudsman Services: Communications will investigate your complaint and if it decides that your complaint is justified, Sky will act on any decision it makes and put things right for you.If your complaint remains unresolved after 8 weeks we will send you a written reminder of your right to go to Ombudsman Services: Communications. We will also send you a deadlock letter on your request, unless there are further steps we can take to resolve your complaint in a timely manner. (However, we will not send you a reminder or issue you a deadlock letter if your complaint is vexatious or outside the jurisdiction of the scheme.)Ombudsman Services: Communications can be contacted in any of the following ways:Ombudsman Services: CommunicationsPO Box 730WarringtonWA4 6WU Complaints relating to transferring your telephone number to SkyIf we have agreed to transfer your telephone number to Sky and we are late in doing so by more than one business day after the date that you were informed that the transfer would take place (or any revised date that you were informed of) you may claim compensation for that delay. Compensation will be calculated on the basis of the daily charge for your line rental service for each day that transfer of your number is delayed. Claiming compensation in this way will not affect any other rights you have. You may make a claim for compensation by contacting us in one of the ways set out in this Code. We will normally deduct any amounts owed to you from your next monthly Sky bill, unless otherwise requested by you. Complaints relating to premium rate servicesPhonepayPlus is the independent regulatory body for all premium rate charged telecommunications services. Premium rate services offer some form of content that is charged to your phone bill or pre-pay phone account, for example, directory services, entertainment or ring tones. Many services are advertised on 09 dialling codes. Directory enquiry services are advertised on six-digit numbers beginning 118.If your complaint relates to the provision, content or promotion of premium rate services you may contact PhonepayPlus to log a complaint. You can make your complaint: Complaints relating to video on demand services including Sky Anytime+The Authority for Television On Demand (ATVOD) regulates the editorial content of on-demand programme services. If you have exhausted Sky's complaints process and wish to make a complaint to ATVOD about the content on our video on demand services, please send your complaint by email to or by post to the following address:ATVOD ComplaintsThames Court1 Victoria StreetWindsorBerkshireSL4 1YBPlease note ATVOD are the regulators in respect of the content on our video on demand services only. Any queries relating to matters such as technical issues, billing, installation and marketing should be made directly to Sky.Further information about ATVOD can be found at . Obtaining a copy of this Sky Customer Complaints Code in another formPrinted copies of this Sky Customer Complaints Code are available on request and free of charge by contacting us on the details above. It is also available in large print, audio and braille by contacting us by email at:So they have a complaints procedure, I'm going to write regarding my complaint, see if I get any response.Cheers, CazTRIED TO REPLY TO AN E-MAIL YOU SENT ME ABOUT THE SERVICE I HAD RECEIVE AND GUESS WHAT? THE LINK, & I TRIED ALL ? WAYS SUGGESTED IN THE E-MAIL, DID NOT WORK ...... IT HAD AN ERROR ON IT SURPRISE, SURPRISE!! NOT!!After filling in all the tick boxes, my reply in the final box would have read like this:Sadly, I have not had my issue resolved after 5-6 renewed applications, a mis-match of details given to me, lack of staff knowledge/training the whole process has been very frustrating and continuously infuriating over the last 12 days.However, I do not feel that this is any 'one' individuals fault so to blame Paul or Kavita or Hardik or Daniel or the many others e.g the lady who has now gone to Egypt for her holidays et al). Your online advisors cannot solve problems, they tell me, only repeat the whole process and have the same errors reappear - surprise surprise eh! The 3 Sky people I have spoken to directly on the phone could not provide me with any ways forward or new information let alone solve the mystery problems that were causing me, for some reason and not you, such a headache and lack of service. Each time I was told a different reason for the error. I was then told my card had been dispatched, apparently now there is no record. I was then told a 2nd viewing card would be sent by 24hr dispatch - 5 days later still not here! Only the last card, the 3rd card, is showing as being dispatched. I think before you start offering the public all these wonderful services and packages you need to get your own house, and internet services/programs and staff training, in order. You hardly inspire confidence! Why would I now want to have my internet/broadband provided by a company whose own internet processes are flawed with unresolvable errors, that your own staff cannot shed any light on let alone deal with. The worst thing is all the time and effort I have put in - not you, but me! Disappointingly if I had not rang back each time to try and sort your lack of service and lack of professionalism, your lack of determination to sort things out by yourself, and see the errors through to the end and actually try to solve it so that progress could be made I have absolutely no doubt that I would still be sitting here waiting for that first initial viewing card that should have been (and I was told had been) ordered at the time of my initial order. I have read the complaints on your own forum as well as Google searched about Sky complaints and they are endless, going back years (and that was just about viewing cards - I've yet to search about Sky Talk and Sky Broadband complaints) - leading the public to believe that this is an old problem, you have made little progress, you do not care about improving your level of progress and expertise. The only postive comments I could find were for the fitters who come in to your house. My fitter was also very polite, kind & informative.The 1st complaint was raised via E-Mail on 19th December. An openreach engineer was supposed to call at my home to set up my phone line. Prior to that date I was bombarded with texts/E-Mails to ensure I had arranged for some one to be present at my address to let the engineer in. I had taken the day off work and stayed at home waiting for him/her to turn up. I posted the complaint after 18:00 as I was very frustrated at having my time wasted ( I still am ) The 2nd was sent complaining of the lack of response to the first. this was sent 24th December. I joined this forum to see if I could find any one else who has had problems and really wish I hadn't as the complaints far outnumber satisfied customers.It sounds like this is a very commonissue for sky. i have also received appalling customer service and am being overcharged.I ring up sky tonight (from my mobile) to try and sort out an issue with my broadband not working. I first speak to a rather helpfull lady who after waiting for 11 minutes on the phone for my call to be answered, she kindly rang me back. However withinafewminutes, after she had confirmed there wasa problem close by or in my home with the connection,the line went dead and the call wasnt returned.I rang back and this time waiting 7 minutes for my call to be answered. For some strange reason this lady wasnt able to return my call?!? Why this is, i dont know as less than an hour earlier it wasnt a problem. I then had to wait while they performed the same test again on my line. Meanwhile my mobile bill is going sky high as the call lasted 33 minutes to an 0844 number.I then get to the issue of being overcharged. Be warned that if you go for an offer (emailed to you from sky) then it will void any other offers currently on your account and thus making the offer a complete joke as i would have saved more money by taking on a larger package at full price. they wont tell you this when you enquire or even accept the offer that your orignal package will completely change.The same lady who was a faults advisor was also a billing advisor too .. and much to my surprise, when i asked to spek to the complaints team, she was also a compaints advisor! no wonder there are so many issues when the advisors seem to advise on all aspects and the departments seem not to be split.If someone has a contact I can speak to regarding these issues then that would be great as by phone it seems to be complete pot luck as to whether you get someone who starts helpfull and cuts the call or whether you get someone who contradicts the first person completely. thanksAnyone else getting strange alerts from the forum today?An example thats just come in:Hello Greebo+the+cat,You have 1 update for your Help & Support from the Official Sky Forum Subscriptions.Subscription to Topic: Sky+ Android app 3.0.0 - new version with network access to planner (1 Update)There was a new Reply.Subject: Re: Email access using IpadSubject: Re: Email access using IpadAuthor:chelsea12 (Community Coordinator)Date:06-02-2013 08:20 PMViewNote that the "Subscription to topic:" line is correct - I do have a subscription to that thread as I started it, however the two lines starting Subject: and their links & the View link all point to a thread I've never even read before.Since it is related to a thread in the beta forum I didn't want to post this outside.Could someone alert the forum administrators that something odd is going on?For the last week my email server has been complaining that the alert messages (new posts, pm's etc) from this forum are missing their Date: header.Here's a sanitised version of a "bad" email to me:Return-Path: <REMOVED>X-Original-To: <REMOVED>Delivered-To: <REMOVED>Received: from localhost (localhost [127.0.0.1])by smtp.<REMOVED>(Postfix) with ESMTP id 72F8419C0402for <REMOVED>; Sat, 11 May 2013 11:18:26 +0100 (BST)X-Virus-Scanned: amavisd-new at <REMOVED>X-Amavis-Alert: BAD HEADER SECTION, Missing required header field: "Date"X-Spam-Flag: NOX-Spam-Score: -2.174X-Spam-Level:X-Spam-Status: No, score=-2.174 required=6.2 tests=[BAYES_00=-1.9,HTML_MESSAGE=0.001, MISSING_DATE=1.36, RCVD_IN_DNSWL_MED=-2.3,SPF_SOFTFAIL=0.665] autolearn=hamReceived: from smtp.<REMOVED>by localhost (<REMOVED>) (amavisd-new, port 10024)with ESMTP id FgUtVe9jOW8z for <me@mydomain.tld>;Sat, 11 May 2013 11:18:22 +0100 (BST)Received: from smtp.<REMOVED> (smtp.<REMOVED>)by smtp.mydomain.tld (Postfix) with ESMTP id 0EFFC19C03ADfor <REMOVED>; Sat, 11 May 2013 11:18:22 +0100 (BST)Received: from <REMOVED>(<REMOVED>)by smtp.<REMOVED>(Postfix) with ESMTP id <REMOVED>for <REMOVED>; Sat, 11 May 2013 03:18:20 -0700 (PDT)X-DomainKeys: Sendmail DomainKeys Filter v1.0.2 smtp.<REMOVED>From: Community Mailer <REMOVED>To: Greebo+the+cat <REMOVED>Message-ID: <REMOVED>Subject: Help & Support from the Official Sky Forum Subscription: 1 Update: Re: Forum SubjectMIME-Version: 1.0Content-Type: multipart/alternative; boundary="----=_Part_6691_1519518306.1368267500191"------=_Part_6691_1519518306.1368267500191Content-Type: text/plain; charset="UTF-8"Content-Transfer-Encoding: 7bitHello Greebo+the+cat,You have 1 update for your Help & Support from the Official Sky Forum Subscriptions.The last good mail I received that had the Date: header after the Content-Type: header was as follows:From: Community Mailer <REMOVED>To: Greebo+the+cat <REMOVED>Message-ID: <REMOVED>Subject: Help & Support from the Official Sky Forum Subscription: 1 Update: Re: Forum Subject MIME-Version: 1.0Content-Type: multipart/alternative; boundary="----=_Part_312_1748717904.1367567210852"Date: Fri, 3 May 2013 00:46:50 -0700 (PDT)------=_Part_312_1748717904.1367567210852Is anyone else seeing this - is it a Lithium bug?Hi,Can sky tell me what would be the procedure in alerting them to their services being used outside of the uk?I am aware of a neighbour that has been living abroad for the last 5 years, and took their sky with them. They now have tenants in the property that have been told they cannot have sky 'because the address is already being used for a sky package. This is because the owners have the service abroad, but are using their uk address for correspondence.Firstly, is this legal?Are sky interested in combating this issue, or is it simply turned a blind eye to?I would like to know the procedure in reporting this, and what actions sky will take (if any) when I do.Thanks.I decideded to switch early from O2 to Sky, lured by the offer of "free" broadband for 12 months provided I took my phone line from Sky. All this arranged by phone ( the web site refused to recognise the offer code).After my welcome letter said I would be paying ?10 p.m., I queried this and was assured that I'd pay only ?14.50 (plus phone charges).So, when checking my first bill I was a bit surprised to see "Supplement for not having Sky TV ?2.50". At no time before was TV or surcharge even mentioned. Patently this is not free broadband and the offer seems clearly fraudulent.After about half an hour on the phone I hope to have resolved this - the latest email says"I'm writing to confirm that you have agreed to take up our fantastic 12 Months Free Supplement For Not Having DTV With BB Unlimited (Recontract)"Since this a recontract with a "Free Supplement" I shall wait to see if the free broadband still applies as well.I was an O2 broadband customer. After the announcement that Sky were taking over their service I recently decided to switch early. I ordered Sky braodband through their website and the switch over was fairly smooth.However, the day after my broadband service was activated I received a letter telling me that if I switched my Sky broadband would be free for a year! This is utterly ridiculous.I emailed customer services who simply said "you would have got free broadband if you had called us". As a software developer surely it was is not beyond the realms of possibility to warn new customers that they are missing out on a deal through the web site?I responded to the email saying it is unacceptable that this happened and have heard no reply. Since then I have received 2 more letters telling me about the offer (which is rubbung salt into the wound).I tried calling Sky this morning and was told I would have to wait 20 minutes (heavy call volumes, yada yada). I have tweeted the Sky help team - no response.This is terrible customer service. I should have been made aware of the offer when I was moving. I have been a Sky TV customer for a long time. This is such poor service that unless the offer is extended to me I fully intend on switching to Virgin for everything - TV, phone ad broadband.I am regretting O2 selling off their broadband service now as their customer service was excellent.Hello gretah, For our Sky Movies screenings we choose the locations for our screenings based on what the film studio (the licensee) will permit geographically, where the specific film cinema partner has outlets, and where is ultimately available to book on the day we have been allocated by the studio. We have customers all across the UK and ROI and we do our best to ensure that as many locations as possible are covered, including Northern Ireland. We try to change the locations we use for each screening to maximise our regional coverage over an on-going period. We are also now running more screenings than ever meaning that we are able to cover more locations across the country. Please continue to check for these by going to. If this information doesn't answer your question then can I ask that you post your query onto our dedicatedboard in our Help Forum and a member of our community can help you further. However ifthis information has helped answer your question, then please click Answeredas this may help other customers with a similar question. Cheers,Hi everton, I do apologise for the inconvenience, we show movie screenings in up to 60 cinemas around the country. These locations change each week. That way as many people as possible can come along. Unfortunately, due to restrictions placed on us by the movie distributors, we can’t always show our movie screenings at every location we’d like. However to be one of the first to find out about events, sign up to receive the latest newsletters. To do this, sign into our with your Sky iD. Follow the "Your newsletters" link in the Your Sky Newsletters section. Once you've entered the email address you want email newsletters sent to, check the boxes to choose My Sky Week and Sky Movies from the newsletters listed. Thanks,Why is it that all Londoners have to go to Greenwich to see a movie? London is the most populated city in UK with the most sky subscribers, Greenwich is 2 hours away from any side of London. I don't mind having to travel to Greenwich as I work in royals free hospital but isn't it true that not only this unfair to sky London customers but also customers will feel less happy about paying for sky and not getting any incentives. Now obviously we can argue that majority of customers are probably not aware of these rewards, but what if they were. I am going to post sky deals on London based forums so that Londoners can not only be left dissapointed but also will be aware of the free rewards.Hi hoping someone can help with this,I signed up for Sky with a free setup offer and discounted monthly price of ?14.50. I had to pay a?25 deposit which would be taken off my first and then second bill. I signed up on the 14/06/2013 and got billed the?25 on the 15/06/2013 and then got charged the normal monthly bill of?15.25 (?14.50+0.75 bank charge) on the 30/06/2013 and then no will be billed again on the 14/07/2013 another?15.25. Sky have taken both the?25 deposit and the?15.25 from my account so shouldn't I have no payments till the second bill (to the value of?25) or will the?25 credit be given at a later dateAlso I now see on my account that the discount will end in August which wasn't mentioned when I signed up, for which I assumed that it would be for 12 months as I read the terms and conditions of the offer before signing up and wasn't given a period of time that the discount would end and it no where stated that the offer was only for 3 monthsThanksFreesat from Sky is an easy way of getting digital satellite television for a simple one-off payment of ?175 with access to240 entertainment channels whenever you need it, that's four times more channels than Freeview TV.Freesat from Sky offers digital quality entertainment TV and radio programmes with no annual contract.You'll get the new SkyHD box to watch Freesat from Sky - all of which will be professionally installed - and it's yours to keep. It comes with an improved on-screen programme guide with mini TV and if you also have an HD ready TV you can view up to six free to air high definition channels, including BBC HD. What channels are included?With more than 240 TV channels including all of the traditional terrestrial channels ,Entertainment, Movies, Sport and Music there is something for the whole family to enjoy.Freesat from Sky offers you the same quality you expect from Sky TV, with the recognisable and accessible TV guide offering you a wealth of programming information to schedule your family's viewing, setting up your favourite channels and setting programme reminders so you never miss a thing.What do i need to get started?With Freesat from Sky for a one off payment of ?175.00 you will be provided with all of the equipment you'll need all installed by a fully qualified Sky Engineer.Our engineer will provide you with all the equipment you??ll need on the date of installation: a SkyHD box, a minidish, a remote control and a Freesat from Sky viewing card - the same equipment as our Sky TV subscribers. Standard installation of your equipment is also included. All of the equipment installed to view Freesat from Sky belongs to you and comes with a 12 month guarantee.What if i already have a Sky Box and Dish?If you already have a Sky Digital Box and Mini dish all you will need to gain access to the free channels available on the digital satellite platform is a Freesat from Sky viewing card, which costs just ?25. If you??d like to access the interactive services available, you??ll also need a working phone line.What's the difference between Freeview and Freesat from Sky? With Freesat from Sky you receive the digital signal via a satellite dish to a set-top box, unlike Freeview, which you receive via an aerial to a set top box or a TV with an in-built tuner. For you, this means better coverage (Freesat from Sky??s coverage is 98% compared to Freeview??s 73%). Find out more on our .Not only this, but with Freesat from Sky you??ll also have access to over four times the number of channels available on Freeview.You??ll also be able to upgrade to Sky TV at any time without the need for new digital satellite equipment or installation.Good Morning Earlio, Our agreed carriage date of the channel with ESPN has come to an end. Subsequent to BT’s acquisition of ESPN on 25th February of this year, a new agreementcouldn'tbe reached. Because of this, on 31st July 2013, the ESPN subscription will be removed as an a la carte on Sky TV.ESPN,ESPN HD,ESPN America,ESPN America HDandESPN Classicchannels will also cease to exist on the Sky TV subscription platform from this date and won’t be able to view ESPN content or channels through their Sky TV subscription anymore. You won't be billed for their ESPN subscription after this date either. Your bill immediately before the 31 July will pro-rata how many days left of the subscription they have before the channel closure, and charge the a representative amount. If you wish to cancel your ESPN subscription now, then you can do this by providing a 31 day cancellation at your. I hope this information has helped answer your question. If so, then please clickAnsweredas this may help other customers with a similar question. If not, then please post your query on the relevant board in our. Thanks,Hello to all here at sky.I have placed an order as im transfering since sky took over Be*(who provided the great support team based in Bulgaria).I have ordered a Talk package with unlimited broadband from sky(all seemed smooth)The only thing what is puzzling me is the conversation i had in chat with a Sky advisor via chat.From what i understand i can get a max of 7mb(as i get now with be*) on the copper lines.How-ever i was informed that "during installation would be 2.6 - 7.0 Mbps once its activated you will get upto 20 Mbps"As 2.6-7.0 mbs is the estimate(i have checked attenuation and other factors and this seems correct),how-ever how can sky offer me up to 20 mbps after its been installed ???Bhavesh: Your estimated speed on copper wire is 2.6-7.0 Mbps in your area.You: yeah i know that ,so how do i get "Bhavesh: Once the broadband is activated you will get the speed of 20 MB"Bhavesh: Yes the estimated speed during installation would be 2.6 - 7.0 Mbps once its activated you will get upto 20 MbpsYou: So u would be putting me on fibre you mean?Bhavesh: You will be on copper wireBhavesh: The speed of copper wire is max 20 MBpsYou: And then i will get 20 mbps?Bhavesh: Thats correctThankyou,i await your responseOMG as I sit and write this I think “why have I agreed to do this blog?” as I feel I’ll be opening myself up for public ridicule and shouting from the rooftops “I am a reality TV Junkie!” Then I think “what the heck” as anyone who knows me knows I don’t take myself too seriously and for the most part reality TV isn’t real,a lot of it is staged and far fetched, but who cares? Sometimes we just need to sit in front of the TV without having to think.My love of reality TV started with the second season of , it reminded me of being on holiday and people watching (this is one of my other hobbies) and I’ve been hooked ever since! I love to see fame hungry people backstab and fight their way to 15 minutes of fame.When Big Brother isn’t on I love watching programmes such as , , and . My love of Jersey Shore grew out of their love to shorten everything possible and today I still like to GTL, except for the gym part, that’s not half as fun as getting my tan on for a night out. I am also very jel of the girls on TOWIE as regardless of whether it’s the start or the end of the night they always look totes amaze.Whilst I sit and have a chuckle to myself at the fame hungry side to reality TV, there is the more serious side and I love watching programmes such as , as you see each individual grow as a person the more weight they lose and I often think of how much people can achieve with the right guidance and determination.Finally, I’ve saved the best programme to last and for me it has to be ! Ever since I can remember I’ve wanted to be a dancer however it was never meant to be. As soon as I turn on the TV I get butterflies and I wonder how amazing everyone will look tonight. The night can go from a fast pace jive to an intricate Argentine tango (which is my all time favourite dance). Year after year I never get bored and it definitely makes the cold winter nights a lot warmer.Whilst writing this I decide to bring up my planner to see if there is any other programmes I want to share and as per usual I can’t find my remote!All I can say is thank goodness for the, it has been a life-saver for me as there is one thing I never let out of my sight and it’s my phone. I’ve checked my planner and I can see how sad I really am with approximately 75% of my recordings being reality TV. I laugh at myself and think that it’s time to hang my head in shame and off I go to watch some more of the TV I love.I have today been notified that my address has been enabled for fibre optic broadband. I was excited at this and have logged on to sky (who are my existing provider for TV, Phone & Internet) to upgrade to fibre as soon as I could - however It is showing as unavailable.I have now learnt that I am in a FTTP area - which I am sure will be great in 5yrs time - but it seems that BT are the only company that currently offers this. I am very happy with all my Sky products and would like to stay with sky if at all possible but it does not seem to be possible and I cannot afford Internet and phone with bt and then TV separately with sky. I would therefore have to leave sky altogether and risk it with BT's TV service!!Does anyone know if sky is planning on introducing FTTP in the VERY near future as I am desperate for it and don't want to sign up with BT for 18months only to find that Sky are offering it 2 weeks later!! Many thanks.Hi crissarah1988, Thanks for posting onto the Forum, We cannot answer on behalf of the agent whom has processed this in the way that it has been completed however if your services have been cancelled and were cancelled on that certain date not the 3rd of July then you would only be charged up to the point of the services being fully cancelled and removed at that point as we would not charge you for services that you have not viewed and as a company we charge a month in advance and not behind so on your bill through yourthis would reflect that. If you need anything else please post back to us Thanks,When can we expect to be able to watch sky Go on a Galaxy note 10.1? Previous enquiries through other routes usually end up with sky making reassuring noises and nothing seems to happen. I Can get it on my Galaxy s3 but the picture is frustratingly small. I see it is available for the note 2 but cannot understand why support for tablets in general is so abysmal. BBC, channel 4 and even some independent apps can stream TV to tablets perfectly well so why not sky? We have a kindle fire HD and there is no sign of sky there either. Since you are already on Some Samsung phones and tablets and mine runs the same version of Android what gives? When will all customers get a fair deal on sky Go? No more platitudes or excuses please let's have some facts so we know where we stand!Hi Heb, If you access the Deleted tab of the TV Guide menu are the missing episodes showing there? If they are then you will be able to return them to your Planner. If they are not in the Deleted tab then the episodes have been overwritten and you will not be able to retrieve them. Anything you have recorded (no Sky On Demand) that you want to keep press the blue button and the program will not be deleted unless you enter your PIN. You can set up a reminder for when the show will be repeated on the TV and you'll need to keep an eye on Sky On Demand to see if they become available for download once again. The reason some shows are available and others are not is down to the agreements we have with the Content Rights Owners. We only have a limited amount of time but we usually will try and add these series back in again. Thanks,Well back to your remarks about me - my Sky+ is already filling up with stuff I can't get via Sky Go, 4OD or iPlayer. If I paid for Sky Go I get to watch whatever Sky programmes that should be available yes?I'm not sure why you're lurking around this thread if the content bothers you so much. People come on here to ask genuine questions and to try and get a reasonable response not have you spam up the thread with your unhelpful comments like 'you should have watched it all', 'you should have Sky+'d it from the beginning' etc. Why not just step away if you have nothing constructive to add seeing as this appears to be a forum for people asking for help not your attitude.If you are a Game of Thrones fan then hang around a GoT forum like everyone else does.Thanks Caesarome & Chris... it works now I allowed it on adblock..... well, at least I can play adverts! Since when did watching sky online become an extra? I used to be able to as part of my (EXORBITANT & ancient) sky package last year when series 2 of game of thrones was on. Now it appears I can't watch anything online unless I pay for the 'privilege'. Given our sky package is so old that we don't even have the recordable sky box to watch stuff that we miss at it's original scheduling that's pretty dang harsh! *sigh*Thanks for the help anyway. I'm ranting now about sky in general which is outside the remit of this forum! With any luck last week's episode will be aired again this weekend sometime :/Well back to your remarks about me - my Sky+ is already filling up with stuff I can't get via Sky Go, 4OD or iPlayer. If I paid for Sky Go I get to watch whatever Sky programmes that should be available yes?I'm not sure why you're lurking around this thread if the content bothers you so much. People come on here to ask genuine questions and to try and get a reasonable response not have you spam up the thread with your unhelpful comments like 'you should have watched it all', 'you should have Sky+'d it from the beginning' etc. Why not just step away if you have nothing constructive to add seeing as this appears to be a forum for people asking for help not your attitude.If you are a Game of Thrones fan then hang around a GoT forum like everyone else does.Hi gmallan, I completely understand your point here, but no decision has been taken on when to show the full box sets again, so there isn't any firm info on this available at this time. However, the good news is that I can tell you that some episodes are still being made available in smaller chunks: Season 1 Episodes 1-5 will be available for the first 2 weeks of May Season 1 Episodes 5-10 will be available for the last 2 weeks of May Season 2 Episodes 1-5 will be available for the first 2 weeks of June Season 2 Episodes 5-10 will be available for the last 2 weeks of June ThanksHi Kittiki,Unfortunately, episodes of season 3 are only available until a certain date (as shown in the information banner upon pressing the "i" button on your remote whilst in the Catch Up section of On Demand). As season 3 has not long finished broadcasting on Sky Atlantic, I doubt that the entire season will be available any time soon via Boxsets. I don't think it's possible to be notified of content being shownin theBoxsets section, so it's worth checking this section from time to time to see if season 3 in its entiretyis there. You can also log into your Sky account and set a never miss notification for season 3 as it may be repeated at some point in the future.Hope this helps,RyanHi darrenjf, Thank you for getting back in touch with us. In all honesty we do not know when this will be made available On Demand on your specific box type I'm afraid so would perhaps be worth setting a reminder for this using outservice, so that you receive a reminder around a week before it is due to be shown again. As I noticed in your previous post, that you mentioned that this has been happening quite recently, it may help doing a,which will fix any issues which may be causing this on the hard drive of your box, without affecting any of your current recordings. I hope this helps. If you have any further questions or queries then please get in touch. ThanksHi jakejossky, Thanks for taking the time to post and let me say welcome to the Sky Help Forum. We don't have always have the complete series for Game of Thrones as this is dependent on contractual agreements between ourselves and or content providers. The best way to check for future content is to look on where you can check for future programmes and suggest content that you would like to see. I hope this information is useful. Please post again if there is anything further I can help you with. Best regards,Evening,I called sky aroud 2 months ago got my pings lowered for gaming which was great and my connection speed was between 2.8mb and 3mb.Now I have come home tonight and found my speed looks to have been capped at 2045mb quite a big loss in speed and my pings have gone back upto 50ms when they used to be 14-15msI have had no problems with the connection dropping or anythingI called sky and they said they would sort it within 48hrs but last time they did it over the phone and I have a feeling it prob wont be sorted!PaulMicrosoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Craig>tracert google.comTracing route to google.com [173.194.34.167]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1] 2 * * * Request timed out. 3 19 ms 20 ms 20 ms ip-84-38-37-16.easynet.co.uk [84.38.37.16] 4 22 ms 23 ms 23 ms 89.200.131.185 5 17 ms 17 ms 17 ms 72.14.215.13 6 18 ms 18 ms 18 ms 209.85.240.63 7 19 ms 19 ms 18 ms 209.85.253.175 8 17 ms 17 ms 17 ms lhr14s22-in-f7.1e100.net [173.194.34.167]Trace complete.C:\Users\Craig>then my ping to google.com is 17ms with no packet loss.im only one using the connection.ive read quite a bit on lag compensation, lag comp wont happen on every game i play, diffrent players ive prob tried to play at least 300 games.only stats in my router is 80/20 no noise margin no line attunation.my pings a few weeks ago was 10ms to google.com had no prob with bo2.ive played tonight and its been good.my theory is sky are also putting breaks on me, they dont like low pings is my guess.Forgot to add my stats.C:\Users\Paul>tracert Tracing route to [212.58.246.93]over a maximum of 30 hops:1 1 ms 1 ms 1 ms [192.168.0.1]2 524 ms 521 ms 402 ms cr1.mymil.uk.easynet.net [87.87.253.37]3 * * * Request timed out.4 420 ms 463 ms 447 ms te0-0-0-3.pr0.bllon.ov.easynet.net [89.200.135.166]5 360 ms 391 ms 391 ms 02780869.bb.sky.com [2.120.8.105]6 382 ms 371 ms 347 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]7 * * * Request timed out.8 239 ms 219 ms 342 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]9 195 ms 207 ms 168 ms 132.185.255.16410 332 ms 225 ms 174 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]Trace complete.C:\Users\Paul>ping Pinging [212.58.246.94] with 32 bytes of dataReply from 212.58.246.94: bytes=32 time=323ms TTL=56Reply from 212.58.246.94: bytes=32 time=277ms TTL=56Reply from 212.58.246.94: bytes=32 time=388ms TTL=56Reply from 212.58.246.94: bytes=32 time=236ms TTL=56Ping statistics for 212.58.246.94:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 236ms, Maximum = 388ms, Average = 306msI know it all off the top of my head (sad i know!) as lowering pings were important to me. My upstream before was about 1mb and downstream was 11.2mb. Both SNR were sitting just above 7db. This was before gaming profile was added. To bbc i pinged between 50 and 55ms.Since the gaming profile has been added i am getting 796kbps upstream and 10.2 mb downstream. The advisor told me that there were 3 gaming profiles and my line wouldn't support the max therefore i had to be placed onto mid. My SNR is about 7db for downstream and 12db for upstream. Pings to bbc are 36ms on average.I was having an issue where my SNR was fluctuating wildly on the upstream which was causing the router to lose sync. I then had the gaming profile removed (despite being told it wouldnt!) and the DLM was placed back onto my line. This didnt help with the resyncs and after a few calls i was placed back onto the gaming profile and the router was deemed to be at fault. Have had no issues since replacing the Sagecom router with the Sky Hub and the gaming profile is happily plodding away.So joined Sky about 3 weeks ago. My connection was fine but asked for the gaming profile to be added to my line anyway as I thought it woudl be even better.The result was my NAT type changed from Open to Moderate and my UPNP was unavailable on the PS3 connection settings. Gaming on BLOP2 was not better either, I would say it got slightly worse.So I asked them to remove the profile and straight away, after a reset, my NAT type changed to open and my gaming improved a little bit.So to cut a long story short, if you have an unstable line and high Ping it MAY, I repeat, MAY stabilise your line but there is no guarantee. If your connection is fine but you think you may get another 10% out of it I would recommend you stay as you are.Hi,We have been broadband customers for coming up on 3 years with Sky now and since joining we have been on a gaming profile with our ping always being rock steady @ around 27ms to bbc.co.uk. It would be much better on fastpath but it's well known Sky won't knowingly allow that.We are thinking of upgrading to Sky fibre but haven't done so yet, because I noticed a post on the forums stating that advisers can no longer enable a gaming profile on customer accounts.If we upgrade to Sky Fibre, obviously DLM will be run and I would imagine we would lose our current gaming profile, so what we would like to know is, will we be able to get the gaming profile re-enabled on our new Sky Fibre connection?A small gaming websiterelated toEve Onlinereturns the time out message when I try to access it. There are hundreds of other players from around the world (including the UK)who have been logging into it recently and it's working as intended for them.The website is: I canload thepagethrough open proxy servers commonly available on the web, but that sacrifices the functionality I really need for this website.I've tried 3 browsers, disabling my firewall and 3rd party security software. I called technical support on Sky, and the operator tried to load the website from the Sky Server. It failed to load for her too, but she specifically said it wasn't flagged as 'blocked' on Sky, and blamed 3rd party security software for it.Running a traceroute to the site, it gets 5 hops in (stopping at a bb.sky.com server), then it's all "Request timed out." from there on.Appreciate any advice, and would be good to know if other Sky UK broadband users can access this site or not, tohelp clarify where the problem is at!Edit: I've also tried changing DNS servers (used Google DNS and OpenDNS) in my TCP/IPv4PC settings. No effect.We are always sad to see a customer go... But if you are switching to another provider and need to obtain a MAC code, read on...The process for switching your broadband service from Sky to another provider varies depending on a number of different factors. For the majority of our broadband customers (those whose Sky Broadband and Talk services are provided on Sky’s own network, or those who are switching to Virgin Media or another provider that is on a non-BT compatible network e.g. TalkTalk), all you need to do is contact your new provider who will place an order for you.Please note: When switching from Sky Broadband you may also need to switch your Line Rental and Talk services and that if you are switching before the end of your minimum contract period, early termination charges may apply. More details can be found at .However, in some circumstances, when none of the above applies to you, you will need to contact us and ask for a MAC (Migration Authorisation Code), which you will need to give to your new provider so that they can place their order. Remember, if you are transferring to Virgin Media or other provider that is on a non-BT compatible network, you will not need a MAC.If you need a or you have any questions about switching your broadband service to another provider, please see for more information or alternatively.Information about MACsA MAC is required in certain broadband switching scenarios (those listed above) and it allows you to switch broadband provider easily. It’s used by your existing broadband provider and your new broadband provider to coordinate moving your broadband between providers with minimum disruption. By using a MAC you should only be without internet access for between 30 minutes and two hours on the day of the switchover.Your MAC will be 17-18 digits long and look like one of the following examples:In exceptional, limited circumstances, we may be unable to provide you with a MAC. This may be because we can’t validate your identity, your contract has already been terminated, a MAC still within its validity period has already been issued, we have already submitted a request to cease your broadband service, or we are unable to obtain a MAC for you. In the unlikely event we can’t provide you with a MAC, we will let you know why and what you need to do to transfer.Your Sky Broadband service will end when we are notified by your new provider that your broadband service has been migrated to them, and your contract will end at the same time. If you have not used your MAC within 30 days it will expire and you will continue to receive Sky Broadband under your contract unless you tell us otherwise.If you are switching to another broadband provider, which can provide broadband services on your existing phone line without a MAC, your Sky Broadband service will end once we are notified by your new provider that your broadband service has been migrated to them and your contract will end at the same time. If we do not receive any notification then you will continue to receive Sky Broadband unless you tell us otherwise.If you have asked for a MAC from us and you don’t believe your request has been handled adequately, you can find details on how to complain in our article.Thanks, yes, realise Fibre Pro has been around for a while, I meant the change in ordering method i.e. via the website.Yes have checked Sky Fibre availability on My Sky, the website will allow me to ordered "standard" Fibre. If you want to order Sky Fibre Pro it advises you to ring up. (additionally I can get Infinity 2)If I ring up I am able to order Pro, however 6 months when I checked Fibre Pro option was available for the agent to place, the only thing preventing me from doing so was my 6 months remaining virgin contract, I didn't want to pay double for 6 months.I want to know what would have been changed to now prevent it. Do Sky require additional hardware in exchange for Pro or is it piggy backed off standard hardware.On Demand allows you to unlock a world of entertainment, Catch Up TV and moviesOn Demand to get even more from Sky. Accessing On Demand couldn't be simpler with an easy to use menu, bags of additional features to help you control your viewing at a time that suits you and all for no additional cost.This article will take you through how to get set up and get the most from On Demand.What do I need?To unlock TV on demand, you’ll need :How do I get started?It’s easy to get started - you can activate On Demand by visiting 1. Select "Sky Customer"2. Log In using your Sky ID and PasswordYou can set up your On Demand service yourself - all you need to do is connect an Ethernet cable from your compatible Sky± box to your broadband router or if your compatible Sky+ box and broadband router are in different rooms you can connect them wirelessly using our Wireless connector.Getting Started : Wired/WirelessSetting up On Demand couldnt be simpler whether you choose a wired or a wireless connection. Our step-by-step setup video will support you in accessing a wealth of Entertainment On Demand. To access the video click on the image below.On Demand : A User GuideTo start watching shows on demand, including Catch Up TV, press the TV Guide on your Sky remote control and then the red button to access On Demand. You should see mini-icons of the programmes available, similar to the image below.What's Available On Demand?Catch Up TV : Keep up to date with shows from Sky, BBC iPlayer, ITV Player, Demand 5 all through your TV (with Channel 4OD coming in 2013)Showcase : Our picks of the weeks top TVLibrary : Immerse yourself in back to back episodes of full box sets and more.Movies : Sky Movies Customer's can choose from hundreds of Movies On DemandSky Store : Rent movies at the touch of a button from as little as 99p.Connection issues & Error messagesIf you’re a Sky Broadband Connect customer, you may wish to treat On Demand as adownload service as it may take longer before programmes are available to watch. You may also want to plan your On Demand viewing and set downloads in advance or outside of peak hours. Don’t forget, you can watch as many programmes as you want instantly from the Showcase section.Whether you are new to Sky Broadband or reconnecting after moving home, we have some great new videos that will help you to set up your Sky Broadband wireless router and connect your computer.You should receive a letter from us with your expected activation date. Once you have this, keep it handy as the broadband router may arrive before this letter. Activation of your Sky Broadband service can take place any time up to midnight on the date of activation so it's often better to wait until the following day before connecting everything up.Setting up your Sky Broadband RouterYou've received your router and the activation date has passed but you're not sure how things connect up.Luckily we have a handy video guide to help you get things connected up. to view the video.Choosing the connection method for your ComputerOnce you've got the router connected up, the next step is connecting it to your PC. This is where we need to determine the connection method you wish to use.There are 2 choices available however the method you choose will depend on the type of computer you have. The most common and easiest connection type is a Wired Connection.Setting up a Wired connection using the yellow Ethernet cableIf you want to set up a wired connection - to view the video.Setting up a wireless connectionA wireless connection will require your computer to be wireless enabled, either through an in-built wireless adapter or a USB Wireless dongle. Most modern laptops will come with Wireless built in. If you are not sure whether your Computer is wireless enabled, we recommend you check with the manufacturer or a PC specialist.There are 2 paths you can follow at this point depending on whether you are using a orA year or two ago it was announced at E3 video game expo that Ginx TV would be coming to the UK(which would make it the UKs first 24/7 video game channel)when asking GINX TV in the past(they have closed their forums now,but not the site,they are still going strong),they have said they are working on it and the best thing we can do is to get in touch with our TV provider to show our supportconsider this my supportI know the channel did launch in other countries last yearso,is it possible for you to tell me is there is any update for the UK please?Good Afternoon erikbogdan, Thanks for making your first post and a big welcome to the Help Forum! Unfortunately we are unable to change your address here however you can do this through yourand arrange the installation of your Sky services at your new address. This is completely free and once you fill out the online form a Home Move agent will give you a call within 48 hours to arrange an engineer visit, if needed. Let me know how you get on with that or if you have any other questions. Cheers,Hi,I am a Sky Sports TV customer who has subscribed through the iPhone app. I pay ?4.99 per month and, to date, every payment has gone through fine. I have checked online and there is no current problem with my subscription.When I try and log-in to the app, it says my SkyID has not been recognised. I have turned the phone on and off twice. I have changed my password for my Sky ID and nothing has worked.This is incredibly frustrating and I am very annoyed by it as almost the entire reason I bought the app was to watch the cricket, 30 minutes of which I have already f******* missed!!!Well I had a reply from Sky Accessibility[quote]Dear Mrs xxxxxxxxSorry for the delay in replying to your message. Due to a higher volume of emails than normal we are not answering customers enquiries as quickly as we would like.I have spoken with our Programming Team who have advised that there were no reported issues on either of the two episodes you mentioned. They confirmed that both these series' are subtitled when broadcast through live TV. If you watch through our catch-up service then you may not be able to view the subtitles. I'm sorry if this has effected your viewing of The Following and Revolution.[/quote]I find this beyond belief tbh.Do you really think I would waste time asking questions/sending emails if there was subtitles present?And on my original thread that I posted another Sky user experienced the same problem.See post 4 of this thread.Hello Everyone,I come bearing great news!Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,Afternoon Mike32, Great to hear back from you and thanks for such a detailed reply . Sorry about the delay in getting back to you. As they have raised this as a technical fault you will not be able to see this in order tracking. When they advised you of the timescale this is for our tier 2 team to contact you but you may find the issue to be resolved and you get an SMS message to advise this has been resolved. Please do let me know how you get on with this and any updates you receive. If you have any questions please give us a shout and we will be more than happy to help. Thanks,I wish to cancel Now TV free trial period before the free trial runs out on the 11 December 2012 and cannot find a practical way of doing this other than emailing a message to whoever it may concern.Please acknowledge this and confirm that the free trial is cancelled before the said abover date - otherwise I will instruct my Bank to ignore any request for payment from you. I am not happy with not having a proper cancellation process and it not being demonstrated for ther public to see.Mark BuckleyAnstroBeen a Sky customer for years but the last 3years I have had really poor serviceProblems with HD sound completely out of sync its unwatchable try to record HD all I get is a blue screen, box locking up for no reason and despite several visits and phone calls nothing has been done to fix these issues last time I rang a few months back all they would do was offer me a discount on my packageTo cut a long story short I have looked around and took the plunge to return to BT for fibre, Phone and TV something I never thought I would do ie return to BT after many many years away, rang Sky to cancel and boy they offered me everything to stay a new box a box upstairs for multi room free for a year along with some subscription discounts but I had enough of little or no action and recieving a letter telling me of another price rise in September, so gave my 30 days noticeWhile I understand Sky needing to retain premium services like the EPL I (and I am a avid sports fan) cannot accept a sub standard service any longer whilst Sky continue to pay silly money for the EPL lining the pockets of the players, even mediocre players are getting in excess of 100k per week, and expecting customers to subsidice it even those who don't take the sports packageSorry Sky but your attempt to retain me is too little to late had you been more supportive of the problems I have had then maybe you would have kept meI maybe jumping out the pan but unless you try you don't know enough is enough and really hope BT's offering kicks the pay TV industry into giving decent customer service at least you get free sport on BT can get a good discount by using line rental saver not that I am saving a great deal, for a few pounds less I am getting fibre and sportsYears ago Sky used to do a recomitment package ice take another 12 month contract and get discountsSo long SkyThis is truely unacceptable, I have apps that I need to download again and Im unable due to the transfer from Google to Yahoo.There was no mention of this issue on the changeover and I feel Sky must sort this out.Just look on this forum at the issues people are having, whether it be emails getting lost, accounts not working or in my case hard earned apps lost. I spoke to Google last night and they say it is the domain name( @sky.com) being the problem. If sky got a better(cheaper) deal off Yahoo the payong customer should not have to suffer.Sky needs to look at there customers and accept that the change over has been a complete and utter mess.Now what is sky going to do about it?David.Hi TriciaMay I start by saying that I meant no disrespect or that I was attempting to undermine you here.If it came accross that way then I am sorry.You appear to be a helpful young lady so perhaps you can help us here?It appears that Sky failed to notify its customers that their Sky Account was in fact a Google Apps Account.As such it has access to the range of Google Apps (Email, Drive etc)Some people have used this Sky / Google ID for these Apps and have been able to do so until the switch over.The problem here is that they now no longer have access to these apps or the data that was stored in them, this is not Google's fault.Google provided the service, Sky stopped using that service. However it never informed users past email only.I have seen several topics on users not being able to access this or that which was avaiable when Sky used Google Apps. Including the Google Play Store where users have spent sums of money on applicaitons that they no longer can get to.The pop up mentioned above (And requested app download) is due to there no longer being a link between the two and Google thinking you need to configure this applicaiton / tool so your access would be allowed.There is no configuration you can put in this tool since there is no longer on access from the Sky ID.As such you may be able to help?Would you mind looking into this issue for us and seeing what you can find out? You would be helping many people who so far have not had much assistance from Sky.If you need any further details please let me know.Eric27 - For now to stop getting the pop-up remove the SKY account from your Google accounts listed on your device and add it simply as a Email account. As for the other applicaions we will have to allow Tricia some time to digest and look into the problems.i did try an download it at first but it would let me. I then read a bit mor about the policy....no way am I giving them that power.The wee error that keeps poppping up on my phone...I can deal with...not be able to send emails is the problem. I use my phone to send and receive emails. I dont always have access to PC/laptop so this is very frustrating and not very helpful at all.I'm not surprised they havent got back to anybody....I was with yahoo before I moved to sky...i moved away for very good reason so it was disheartening when i realised sky were teaming up with yahoo.lets hope they get their finger out sooner rather than later and sort this problem!Has anyone managed to install the Device Policy app and get it working? I just keep getting cannot connect to server, had to create a new account to be able to download the app in the first place.Was on chat with the 4 most useless advisors for over 2 hours tonight, none of them willing to admit they had no clue what I was talking about and one of them admitted he had never used an Android device before (where do they get these people?)!I suggested they looked at this thread to help them understand but was told they were not "allowed" to access their own forums (!?).A complete joke, shower of incompetent *****s.WellIve deleted the sky account and all is back to normal...........except Ive lost a couple of apps that In had paid for. sorted now though.WHAT IMPRESSED ME THE MOST ABOUT THIS ISSUE, IS THAT WHEN I POSTED THIS FORUM I HAD EMAILLED SKY ASKING WHAT WAS GOING ON ETC .EMAILLED SKY ON THE 27TH, EMAIL CONFIRMATION FROM SKY SAYING IT COULD BE 72HRS BEFORE i WOULD GET A RESPONSE NB THATS RESPONSE NOT ANSWER.GOT A REPLYFROM SKY ON 2ND JULY BASICALLY SAYING THAT THEY HAVE BEEN TO BUSY TO LOOK INTO THE ISSUE (MUST BE ALLTHE EFFORT THEY ARE PUTTING INTO GETTING SKY GO WORKING ON ANDROID)AND THAT I SHOULD TRY THE HELP FORUMS.GREAT JOB SKY! YOUR CUSTOMER SERVICE IS AJOKE.NOT ONLY HAVE YOU JUST FOBBED ME OFF YOU CANT EVEN BE BOTHERED TO LOOK INTO IT.ALSO WHY HASNT THERE BEEN ANY RESPONSE IN THIS FORUM FROM ONE OF THE SKY UMPER LUMPERS?Hello,I currently have full TV and talk and BB. I got an email offering me either a years half price broadband, or I can upgrade to fibre and get that half price for a year/ So I rang sales about the fibre to be told repeatedly that there was no fibre offer and they tried to push me into the broadband offer. They even said the spoke to their supervisor that said the same. I felt like they were accusing me of lying. I had the email in front of me when I made the call.Also, before Sky I had BT fibre so would I need to pay for installation?Anyone else recieve this offer?Hello harrynjay1985, A massive welcome to our community and thanks for making your first post. It's great to read that you have taken advantage of our great new offer to get a Samsung GALAXY Tab 3 for ?49.99 with your Sky package. I have a flick through the small print for this offer and can confirm while the tablet is subject to availability, it will be dispatched 5 days after your TV service has been activated. I hope this information helps however if you have any other questions, then give me a shout. Cheers,I've been having lots of problems with the speed on my broadband (about 2500 on the max package), and lots of disconnections (around 45 inside 2 weeks).Engineer came today.Very friendly.Very helpful.I had a noise reduction box fitted to my line (apparently years ago!) which was the potential cause.He removed that, checked a few other connections, and replaced my socket with the new BT socket.Result?ADSL LinkDownstreamUpstreamConnection Speed9115 kbps606 kbpsLine Attenuation29.5 db17.3 dbNoise Margin7.1 db11.0 dbI'm delighted! I can see a lot of unhappy posts on here, and I'm sure with this being my first post that people will think that someone's doing a nice "Sky employee posting as a customer". SW6 area.Anyway the reason I posted is that I wanted to make sure that anyone else who's having speed issues doesn't have this little device fitted. If you do, that could easily be the source of your speed problems.Good luck.It's improved mine!Hi Everyone,There has been lots of chatter about it on the Forum already, we are now delighted to announce that Sky is launching a new Sky Hub today.The new Sky Hub is our best ever wireless router and it looks great! It’s simple to setup straight out of the box.It has great features like;For more information visit: Who will get the Sky Hub?・ The Sky Hub is worth ?69 and is included in all new Sky Broadband packages for new customers from 18 Oct.・ Existing Sky Broadband customers can upgrade to the new router for ?39 (this is a special introductory offer available until 18 January 2013) after this date, existing customers will pay ?69・ There will be an additional ?2.18 delivery charge3 weeks ago I "tried" to call sky to say I'm moving on the 18th of next month (tomorrow)Told to call back closer to that date !!!Ok I did and called last Monday,I was then told to fill out the online request !! Right !! So I did,heard nothing so I did it again,still nothing so I called them yesterday and I was told they'd had a new system and they'd lost information,my foot !!!! So I have them all my new details and I explained I do NOT have the need for a engineer visit although the sky website clearly states that's free,all booked with the 2-3 week delay for openreach to connect broadband. I then explained to the person that I will need a cable to go from the wall to my box (apartment,so communal dish) no problem a company called Topline will install that,really? Can't you just post the the bit of cable ??? No Topline have to come out !! Ok so I call Topline and a so called person snapped at me and said Wednesday ?? Wednesday what I replied,Wednesday to bloody install your sky he shouts !! I kindly replied I don't need it installing all I need is a bit of cable about 12" long to go from the wall to my box,that's a <REMOVE> install he snaps !! I kindly told him I will upload his rude conversation to YouTube !! He said do what you like,then he hit me with it..... Card number,card number I replied. Yes ?100 to come out he bellows !! At that I laughed and said no way am I paying ?100 for you to come out,at that he used the F word again and hung up !!! Topline,you will be top of YouTube and I'm reporting you and sky to watchdog !!!Edited: Removed inappropriate languageGood offer, half price broadband but you have to sign up to a new 12 month contract.I just called to see if this offered a new router as mine needs to be reset on s daily basis. After thanking me for my 12 and half years custom (which tells them how old my router is btw!) I was told a new router is not included.In short I am expected to sign up for another year without having the tools to use the service?? yet a new customer can have the Earth. Not really much of a thank you for my loyal custom is it.not when there is so much competition about.Naturally I have declined the offer.Plenty of companies are offering half price broadband with the router to ensure it can be used.trying to book tickets for MU (which i presume are late returns) as they're the banner ad in the weekly mailshot and getting a 'failed DNS Lookup' error page......so figured i'd have a look at the other movies which are also crashing the page. It's ok (a bit nice tbh) to offer rewards.....but only if the system actually works! I seemed to get 45 mins of not hitting the ticket page and then a 'sold out' which is frustrating enough, but then the page system dying is a little frustrating, hence why i'm sitting here rambling at Midnight!Cheers chaps, have a look please?Last year we very much enjoyed watching the Wimbledon final in 3D on the BBC HD channel. However, since the BBC moved that channel to it's BBD Red Button HD channel, this is available to pretty much every other viewer except us lot on Sky. According to this article (below). Sky, which has the lion's share of 3D subcscribers was the only broadcaster to charge the BBC ?20,000 to add this new channel to it's EPG, which it refused. So that would mean most of the 3D viewers in the land are unable to watch the final in 3D. I wouldn't like to complain if this is not the whole story, but if this is the case then I personally feel very let down by Sky, major sporting events in 3D were the main reason I invested in a 3dtv and subscribed to Sky. I would love to hear what Sky's side of the story is, if they have a good reason for letting their customers down like this or if they feel the BBC were unreasonable in some way. You don't expect to get any joy on this kind of subject from the call centre other than the usual 'we feel our subscribers get a very good range and quality of services' kind of response, so maybe somebody here can provide some decent reason for the decision they made.08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!Just recently moved into my partners house. I work for an ISP so want to take that service with me as it is free. She rather foolishy decided to go with Sky. Obviously she didn't know me at the time otherwise I could have advised better. I called last week to get my MAC code to move the service to a new provider. Now working for an ISP I knew I would be hit with the "5 working days" for the MAC to be generated (although it can be done instanly). I was told on 7/5 that as my partner requested to cancel the TV, BB and phone, there may be a problem getting a MAC. He said he would call me back in 3 days. Heard nothing. Called yesterday and was again told generating the MAC was causing an issue. Was told I would be called back today. Heard nothing. I called today and was told the guy had tried to call between 9 - 10 am on my mobile. Absolute rubbish. I am again being told today that there are problems generating the MAC even though she agreed with me that it should be instant!! Please can someone sort this once and for all so I can order service with my new supplier!!!!"With the issue of cancellation we do not have the ability to do this through the Forum,"My partner cancelled via telephone and was told a MAC was being raised and service would cancel on 25/5."I understand that you are frustrated at not getting the correct date as to when your service would be cancelled. If you have now been told that the service will be cancelled on the 4th of June this should hopefully be the case for you."Hopefully?? No guarantee?"With a MAC you do need this when transferring your services before going into a cancellation period as the company that is then supplying you go through the cancellation of the line through the systems that are joined with each other unless you are moving to a provider who has their own network off of the BT network that most companies use. With cancellations of Sky Broadband and Talk it does take 31 days notice and if your partner is the named account holder then what date was it she called to cancel as only the named account holder can cancel any product and cannot be anyone calling on her behalf. As you are working for an ISP then you should of been made aware of these facts when it came to a MAC and moving forward hopefully everything will be sorted for you come the 4th of June."As above my partner put the cancellation request in over the phone and we were told the service would cancel 25/5. We then get a call asking why we are leaving and were told a MAC was being raised. This was about 10/5."Cancellation processes cannot be brought forward any as it does need to be over the 31 day period as i would assume that your ISP would do as well."I am not asking for anything to be brought forward, I am asking that you stick to your word and well you tell me a MAC has been raised I will get this and not to ring back everyday to chase it.I am sick to death of chasing this and will be taking no further action. Your agents on the phone have been nothing short of useless and are able to offer me absolutely nothing. The people who run the Twitter account and this forum are equally useless.it's an absolute disgrace the way customer issues are mishandled. The service delivery is abysmal. The sad story behind this started just over 2 wks ago when i switched over to sky talk and broadband. As I post this I'm still not only waiting for calling features to be added to my sky talk also waiting for broadband to be reordered as the previous order was cancelled without my consent. someone attempted to help week 1 and promised to escalate and call the next day & that was it.To further worsen the situation Timbwas unashamedly trying to sell me a new product even though i explained to him it's a package deal he wouldn't listenI will be cancelling the entire package tonight so that all will have peace of mind.whoever is responsible for things not getting right should be investigated. I've never seenthe degree of incompetence and uncaring behaviour of service delivery in a multi national corporation such as this.No one cares No follow up of customer issues. it's absolutely shamblesI have a Mini Mac & use it to watch Sky Go now and again. However, every time I try to use Sky Go, I get a white screen & it won't play so I have to go through the whole process of removing Silverlight & installing it again.This happens EVERYTIME after my Mac has been turned off.How can I get this just to work without having to reinstall Silverlight?Until I reinstall Silverlight, it says my device isn't registered but as soon as I install it, it works right away without doing anything else. There's got to be a better way for it to work than this, other than never turning my Mac off!Welcome to the Sky Forum????????heytheregain,I am sorry you are having issues with trying to reactivate your account. If you have cleared your outstanding payment on your account and set up your direct debts again then there should be no reason as to why your account has not reactivated within a couple of hours from doing so.Can I ask if you have had any issues previously with your account being blocked due to late payments or could there be an issue with the direct debt details not going though again and has this always been the same method of payment you have used?ThanksI've had Sky BB for years, no problems, never had to reboot the router at allSince July I got a new PC, replaced my homeplug v1s with v2s, etc, bit of a new setup all round on the PC facing side of the router,but the router itselfis still the same, still connected to the same socket as always.Since then, once every couple of weeks, the green tick light goes out on my router and I have to power cycle it to get it working again.I'm not sure if this is just coincidence and the router is on the blink (it's the old white v1 router), or something in my new setup keeps killing it.Is there any logs in the router to see why it errors, because I can't find anything?Due to the huge amount of interest in this weekend’s Audley Harrison vs. David Haye boxing event on Sky Box Office , we are experiencing exceptional demand. To avoid disappointment, the best way to book is via your TV remote ? and there’s no fee for booking this way.Your Sky box must be connected to a working telephone line for you to do this. For simple steps on placing an order using your Sky remote, see our .If you are trying to book using your Sky remote but cannot remember your PIN, please see our guide to.If you have entered your PIN incorrectly three times and see a warning message on your TV screen, don't worry - after a ten minute wait you will be able to try again. Why not use that time to read our guide to finding or resetting the PIN!If you cannot see the event in your TV listings: We are aware of a small number of customers reporting that the listings are not showing in the sports/events option within the box office menu. You can still book the event using the following methods:Reboot your Sky box to restart the TV Guide (follow the link below).Book over the telephone by calling Sky on 08442 410 888. We expect a high volume of callers wanting to book this event, so please try to call in plenty of time.On the night of the event, use your remote to select the channel showing it, highlight the event and press select. Choose 752 for HD, 743 for standard definition or 217 for 3D. You may need to enter your viewing card PIN.Hi folks,I have a fairly new Sky HD+ 500gb box, under a year old I think. I had it setup upstairs, the HDMI output feeding a 1-4 HDMI amplifier/splitter sending signals around the house via decent HDMI cables no greater than 5m long. Just recently one of the TV's (a 5 year old Samsung 32" LCD) suddenly says "Input Mode Not Supported" when trying to view Sky. I tried disconnecting the splitter and ran a cable directly from box to TV but the same message appeared. I went into settings watching via the RF output signal and tried changing modes from 1080 to 720 then AUTO but still doesn't show a picture. The TV is fine as it can show my appleTV HDMI output fine. I plugged back in the splitter and noted that none of the TVs are getting a signal so it must be the Sky HD+ box at fault?Coincedentally a 2nd fault has developed whereby none of the remotes will operate Sky (via Magic Eyes in each room) but pressing the buttons on the actual Sky HD+ box WILL?Is my box on the way out, is there any tests I could try before calling Sky?Could I have overloaded it with my setup at all? Don't want Sky engineer fobbing me off blaming my components/setup.Right....Lets go again....Ivejust finished a live chat session....3rd time in 3 weeks, i can almost predict what theyre going to say. So i got told he same thing, that the signal had no been sent to e HD box. Even though, the previous 2 times i had this error, i was told they had sent the signal. Well i beleived them, because my HD channels would return. Only for them to go again a week later.This time, something different was asked of me. I was asked to provide my sky viewing card number. This was not ased the 2 previous times. So i provide the number..and after a few mins i am told that the signal had not been sent to this sky viewing card. This puzzles me. Surely the signal had originally been sent, otherwise i would not be able to watch the HD channels in the first place.So i question as to why the 2 other people i had chatted with in live chat, had said that they were re-sending the signals, and why when they said this, had the issue been resoved(for a week).I was then tld that the HD signal was not being sent to my veiwing card number, but a different number comletely. This really did confuse the heck out of me. I was given the number the signal was being sent to, and i discover that the signal was being sent to another sky box in my house, that is not an HD box.here is a quote from thelive chat:I saw on your account that the signals were sent to the Sky + box having viewing card number *********. So it won't activate your Sky+HD box. Now that I have sent it to your correct Sky+HD box with the correct viewing card number this should resolve the issue. So it appears that some genious set the signal to the wrong sky box. School boy error indeed.I guess i should just watch this space, to see if my HD channels screw up in a weeks time.There was one more thing that has been bugging the heck out of me though....the fact that each of the 3 weeks, a few hours before the HD channels vanish, the HD channels actually change locaton. Example, discovery channel hd, usual location for me 520. Non HD discovery channel location, 561. A few hours before the HD channels vanish, these 2 channels swtich. HD moves to 561, and non hd moves to 520. Is this due to the HD signal being sent to the wrong Sky box? The 3 people i have chatted to in the last 3 weeks have never given me a definitive answer.Well, i'm hoping this is it......i really do hope. But if not, i will see all you lovely people in 7 days, for more of this....ad i will have a few less strands of hair n my head.Thanks to the replies and suggestions ive recieved so far. I will keep you informed.Cheers.Laura, could you give us a sense of the reasoning behind this decision (not to allow Sky Go to be sent from iPad to a bigger screen)?As many other users of your forum have discovered, the Sky Go website is sadly broken. I tried again last night to watch Game of Thrones, using various browsers, and - because of the endless "buffering" - gave up after 30 minutes. I'm on a 100Mb fibre optic connection, and have no bandwidth issues with any other website.However, if I watch Sky Go on my iPad - no problem at all. Smooth as silk, no buffering. I assume this is because the Sky Go iPad app doesn't use Silverlight, unlike the Sky Go website.If the Sky Go website is not going to be fixed (and given that the complaints on this forum are now years old, it looks as if it never will be), why not just enable your paying customers to use the far superior Sky Go app in this way? It would be an easy fix for Sky, and would go a long way to appeasing many angry customers.As it stands, I would never recommend Sky Go to anyone. In fact, I actively discourage people from wasting their money on it. It's a shame, as the Sky Go app shows it has the potential to be very good indeed.Hi All,We've been having the same issues for weeks and low and behold the pause button was misaligned as with the other people! We've never touched the buttons on the box and its brand new I could be wrong but there seems to be either a problem when some boxes are manufactured or they are getting knocked whilst travelling round, I'm inclined to lean more towards a manufacturing problem having seen a number of forums about this.Sky if you are reading this it might be worth getting this looked into before telling people to do a master reset making them lose everything they recorded for no reason!Wow. I'm a bit shocked. I'm now chatting to a new advisor, and they've told me that they have no such process for contacting the cancellation team. So there is no way that he could have contacted someone who could "fix the issue". Did Harish S lie to me? Here's the conversation so far: (edited to add: I was also surprised that Harsha knew who I was from just my name, Mark, and that I had chatted with Harish. Makes me suspect they know a lot more about you that they're letting on when you use their chat system....!)Chat to a Sky advisorEnd chatPrint chatWelcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.You are now connected with Harsha .** Please do not share your credit card information, security code or CVV during this chat **Hello, you're chatting with Harsha , a Sky advisor, may I take your name please?Harsha12:01I'm MarkMe12:01Hi Mark, how can I help you?Harsha12:01I cancelled my subscription back in May, so it should have ended in June, but you've charged me again in July. I chatted to "Harish S" on Friday (online) and he said that he would contact the relevant team and they would email me back within 72 hours.Me12:0372 hours have passed and I've heard nothing.Me12:03Mark, I understand that you've been charged even after placing cancellation request. I can see from the previous chat that "Harish S" had told you that he'll report the issue to the concerned team to get the account issue sorted.Harsha12:05First of all, I apologize for the incorrect information provided to you by the previous advisor, we do not have any such process wherein we can contact the cancellation team and the issue will get sorted within 72 hours. However, let me access your account to check what has been done and advise you on the best option to get the cancellation issue sorted. Is that ok?Harsha12:07So what was Harish doing then when he said that he *had* emailed them?!Me12:08It's really strange, we do not have access to contact cancellation team however, we can send e-mails within the same department if there is any technical issue with the account but this will not help in cancellation, I'll access your account to see what did the advisor do and then we'll talk on how we can get this sorted.Harsha12:10okMe12:10Thank you, are you the named Sky account holder?Harsha12:10yesMe12:11I understand that you have confirmed all the details with the previous advisor; I will need to quickly confirm these again for security. Confirm your full name/surname for the account along with the home address including postcode.Harsha12:11Mark xxxxxxxxxxxxxxxxxxxxxxxxxxxxMe12:12Got your account!! Confirm the final two characters from the password on the Sky account. This is not your MySky password and please do not supply your password in full.Harsha12:14xxI believe that the "Live chat" option sometimes appears (as a pop-up) when you select the email option! Whether they would escalate a complaint concerning cancellation, who knows?Keep a record (e.g. screenshots) of any complaint and I suggest that you make it clear in your correspondence that it's a complaint that you require to be addressed in accordance with Sky's Code of Practice, as some customers have apparently experienced difficulties getting complaints appropriately escalated.The reason I suggest following the Code of Practice is not through any particular faith in Sky's complaints handling, but by following it yourself, you at least set the 8 week deadline running, at which point if you remain dissatisfied, you can refer the complaint and any evidence to the ombudsman.There has been alot of link to illegal websites lately, late into the evening and into the very early hours after midnight regularly with spam, probably the same poster but keeps using different user names giving links to allegedly illegal websites with access to TV programes. I have notified the moderators as soon as I have noticed this, but nothing gets done to deleate these posts until late into the next morning. Can something be done to stop this. Ian.Sarah-W wrote:Hello EveryoneI’d like to introduce myself as the new Community Manager for the Sky Help Forum.I’m here to look after the smooth running of the Forum and make this as welcoming and useful as possible. Any ideas you have around the running of the Forum, how we can make it look / feel better, manage your questions and take your feedback will be most welcome. As you know, the main aim of our community is to encourage likeminded members to help each other and share the knowledge and experiences they have of Sky. That said, where the Sky Knowledge Advisors do have to get involved, we must make sure that we are giving you information that is accurate and where we can’t help, escalating to the correct teams who have the right expertise.I really want to create a Community where new members feel comfortable to post that first time and encouraged to come back. I also want our long time members and regular visitors to continue all the good work they are doing.So, with your help, we’ll build on all the great work that’s been done already and build a Community that is a helpful and fun place to be a member of.Best WishesSarah WrightHi Xen,Thank you for your feedback it is much appreciated.In answer to your question regarding your display name, unfortunately it is not possible to modify this. If you wish to use an alternative display name, this can be done by setting up an additional user through your SkyiD,if you then re-registeron the Forumthis will allow a new display name to be setup.You can view all your recent posts by selecting your own display name andyou will see the most recent posts with the option to expand this for all posts.I am not aware of the character limit issue you are describing and will get one of the Knowledge Advisors to investigate and post back with their findings.We have raised the A-Z movies issue with the relevant team and it’s now in their workstack to investigate. Unfortunately, these things can take time, so I apologies for the delay, but as soon as we hear from them, we will post an update.And finally, our Sky Connect product is something we provide for customers outside of the Sky Broadband network. We do appreciate that this won’t meet the needs of all customers, however at the moment, I’m afraid there isn’t an awful lot we can do. Again, I will passyour commentsonto the relevant team as feedback.Best RegardsSarahHello therwe. I have just joined the forum and am keen to let you know of my excellent experience with Sky service reps.I joined Sky broadband and talk at the end of December having been with talktalk for the past 7/8 years and regularly complained about slow broadband speeds to them.Just 2 days ago, I contacted Sky and told them my speed was only 4mbs and they had said i should get between 9.6 and 15mbs. The technical staff were very supportive but could not get the speed any higher than 5mbs but sent a BT broadband engineer to my home the next day who spent around 1 hour fiddling with my telephone sockets and liaising with Sky and when he left yesterday, the broadband was up to 13.7mbs....unbelievable!! This was achieved on the same telephone line that was operative with Talktalk when I was getting just 1.8 mbs....yes 1.8mbs and they could not do aanything to improve it.Well done Sky and I only wish that I had joined sooner. They even sorted out my Anytime + wireless adaptor.There has been alot of link to illegal websites lately, late into the evening and into the very early hours after midnight regularly with spam, probably the same poster but keeps using different user names giving links to allegedly illegal websites with access to TV programes. I have notified the moderators as soon as I have noticed this, but nothing gets done to deleate these posts until late into the next morning. Can something be done to stop this. Ian.Sarah-W wrote:Hello EveryoneI’d like to introduce myself as the new Community Manager for the Sky Help Forum.I’m here to look after the smooth running of the Forum and make this as welcoming and useful as possible. Any ideas you have around the running of the Forum, how we can make it look / feel better, manage your questions and take your feedback will be most welcome. As you know, the main aim of our community is to encourage likeminded members to help each other and share the knowledge and experiences they have of Sky. That said, where the Sky Knowledge Advisors do have to get involved, we must make sure that we are giving you information that is accurate and where we can’t help, escalating to the correct teams who have the right expertise.I really want to create a Community where new members feel comfortable to post that first time and encouraged to come back. I also want our long time members and regular visitors to continue all the good work they are doing.So, with your help, we’ll build on all the great work that’s been done already and build a Community that is a helpful and fun place to be a member of.Best WishesSarah WrightHi Everyone,I'd like to introduce myself asthe Community Engagement Manager for the Sky Help Forum. My role is to manage engagement on boththe Sky ForumCommunity and oursocial media platforms such as Facebook and Twitter.After leaving school (a very long time ago!) I studied Childcare and Education at college and went on to manage Pre-school Nurseries for many years. After having my second daughter I decided to take some time out to spend with my young family. In January 2007 I decided I wanted a new car and chose to take a part-time job at Sky, 5 years on I'm still here, now full-time and loving every minute of it!! My background in Sky covers TV, Talk and Broadband technical before moving to our Communities and Social Media department in December 2010.As a girl who likes a challenge I was delighted at becoming the Community Engagement Manager and with the help of both yourselves and the Sky team I look forward to developing our community.How do I report a Sky Talk phone line faulton ?10-07-2013 08:39 PM I keep getting put on hold and waiting for ages and ages ... and then cut off ... This is very frustrating ......In the olden days, BT would run a line test and it was reported within minutes, nowadays, it check this, check that and run up a big phone bill whilst you are waiting ... This isnt what I pay ?80 a month for ....Not happy ...IanH654The forum does not allow me to answer the posting, so here goes .. The above was from last night ...I had a reply back from yourself asking if I had the same problem, the answer is yes ..I doIt is also fair to say that I have noticed thatBT Openreachare working on the 'green junction box' just down the road from me ... All I ask is that BT be contacted and the fault reported ... I dont need or want to unscrew the box off the wall, I have tried another telephone ... its still the same ...Iwas also supposed to have someone ring mebetween 11am and 1pm today ... but disappointly, no one called ...So ... to follow on from last night .... I am seriously not happy now ...IanH654Hi,Yes, is the quick answer.The cheapest option is to purchase a phone extension from Argos, Maplins, for the length you require. Maplins have a really nice flat cable phone extension which fits under the carpet, and because its flat, you wouldn't know its there.However...You need to think of several things here.Do you have a Sky HD set top box which you intend to use Anytime+ on. If so, then the router needs to be "near" the set top box.The router is best located in the master socket as it comes in to the building. If you plug it in to an extension or a secondary phone socket, it "may" reduce the speed of your broadbandAnother option is to use a network (CAT5) cable from the router to your PC, or even wireless may be an option.Hope this has given you other options, but in the end, yes, your phone line provider can put a extension in for you, whether its Sky, BT, or any other provider.Hope this helpsCheersPeteDownloaded app on Wednesday night onto my Xperia Z, along with payment details. As of Friday afternoon it still doesn't work. Everytime I click on one of channel icons I get a message that says:"Subscription Purchase Information:Purchase is being processed, please try after some time. If after 24h the problem still persists, please contact help desk at "I contacted Sky using this email address and got an auto reply a day later saying it's no longer a valid email address and asking me to send my query to a new address. I did this yesterday and have yet to receive a reply.In the meantime I deleted the app, powered off my phone, turned it on again and downloaded the app again - as suggested on this forum. Still no joy - I get exactly the same message.Please sort this asap. I want to watch the Lions game tomorrow morning and I'm gonna make a complaint if it aint' sorted by then.Hi there, the microfilters were replaced recently,I also connected the router to the test socket and these were the results:Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin4095kbps796kbps47.0dB28.7dB9.1dB10.0dBIn regards to the question on other extensions, the main extension from the master socket goes from the room to the lobby where a microfilter used for the phone is plugged in and a two in one kind of device allows the second slot to continue up the stairs to the bedroom for the router.Hi Tricia07 I in My Sky the estimated speed is stated as 7.0Mbps - 14.3Mbps. Not sure if this the actual speed on the My Sky page but under Your Connection Details it says this:Line connection testing completed on 05/03/2013, resulting in the following settings:Download speed setting Your connection has been set to a download speed of up to 4.1Mbps .Upload speed setting Your connection has been set to an upload speed of up to 0.8Mbps .EDIT: I also checked my speed using the BBC iplayer speed test and speedtest.net and approx they both show a download speed of 2.5 when using normally and a download speed of 3.5 when connected to the test socket.Hi againKayzeeMKW,It's your external phone line that connects your property to the local exchange that is approx. 4km long.As already said due to yourline attenuation being 55dB (indicating that your external phone line is approx. 4km long)I would have estimated a speed between 3mbps to 3.8mbps on a Adsl broadband connection.The further away you live from your local exchange (ie yourexternal phone line will be longer) the slower your broadband will be.The DLM (exchange equipment) continuously monitors your broadband connection for stability and improvements, it will always try and give you the fastest but stable speed your line can cope with.So eventhough your on a upto 20mbps broadband connection, due to your line attenuation being 55dB (indicating that yourexternal phone line is approx. 4km long)the theoretical max speed would be around 3.8mbps for a ADSL2+ connection.If you need a faster broadband connection then you may need to look for a fibre broadband service such as Sky Fibre if available to your address.Hope that makes sense,CheersWhen i signed up to sky i agreed to pay ?52.25 per month, last month my bill came in at 80 odd pound, this month i knew my bill was due soon but didnt know how much or when, i never recieved a letter and now my bank is ?52 overdrawn, this months bill ALSO came in at 80 odd pound.I called sky to cancel all my services but apparently im tied to a 12 month contract is there anything i can do short of disconnecting them myself and getting a new bank account?!I cant afford 80 odd pound a month, they told me that 30 odd was due to calls... My girlfriend is pregnant with twins and we're struggling on income support!We have 4 telephone sockets in total that were originally wired into the property. one of these we changed to the master socket (the first one on the line) and we use the last socket on the line for a SkyHD box and telephone (micro filters for the ones being used. The line stats are:ADSL Link DownstreamUpstreamConnection Speed 864kbps 800kbpsLine Attenuation 59.0db 31.5dbNoise Margin 7.2db 8.0dbPoll Interval5 secondsI think these are the same as before. Would removing the extension sockets that aren't being used help? I am hoping we can improve the speeds as we use the internet a lot and especially for the kids.Thanks for the help so far, hopefully we can get some improvement especially as we were originally told we would get 4meg and each time we have been in touch it has become a lower and lower speed we are toldI have exactly the same problem. I am wanting to upgrade from my Standard white sky+ box to SkyHD+ 1tb with HD pack.The option is there in my account to pay ?49 and with the ?100 M&S voucher offer, however when I click on the option I get:Your replacement boxWe are unable to replace your current Sky box with the box you have selected. Please select a replacement box from the available options.It works if I wanted to upgrade to the normal HD box, but I want the 1tb one!I tried contacting sky but it appears they can't honour online offers over the phone which is crazy, especially when this offer apparently ends on Monday.You would think sky would want my money?Is there another way around this?Hi DeclanRandles, Thank you for getting in touch with us about this. I'm sorry to read that you are having some trouble when trying to register your Xbox for Sky Go after already registering another device this month. You are only permitted to add 1 new device to the service in each calendar month so you will now have to wait until the 1st of July to be able to add this I'm afraid. As far as we are concerned, you should not have been able to add 3 devices in one month but if you have done so, you appear to be one of the lucky ones If we can be of any further help please do not hesitate to get in touch. ThanksRecently i am experiencing high ping and lag when playing online gaming over xbox liveMy router is plugged in to the master socketI have a direct connection from router to my xboxI turn my PC off when playing the xboxI only use my phone line for my broadband so i do not have a phone plugged inThe ONLY connection is my xbox yet i am getting regular ping results of over 80Can someone please look in to this and resolve my issue in anyway possibleMy router stats are -System DetailsManufacturerModel NumberFirmware VersionADSL Firmware VersionSagemcomF@ST23045.14.6.1a4NA2pD030n.d23bModemModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCIConnected19996kbps1209kbps038ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server7c:03:4c:96:d8:66151.226.122.113PPPoA255.255.255.2552.127.238.18090.207.238.9790.207.238.99LAN PortMAC AddressIP AddressDHCPIP Subnet Mask7c:03:4c:96:d8:64192.168.0.1On255.255.255.0Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast NameSKY6D864Europe6enableenableAttached DevicesADMIN-PCCabledMany thanksReally hope someone can help. So bloody frustrated!Basically I just got Sky broadband, computer works fine hooked up to the wireless connection as does the Playstation 3 in the house AND my partners iphone 4S.The problem lies when I enter the network password on my iphone.Phone finds the high signal from our wireless network easily.It is definitely entered correctly (all upper-case) but for some reason the phone says it is theINCORRECT PASSWORD.My phone hooks up easily to other wireless connections whereever I go and I have had friends around who are able to log in to our home connection.I have:Tried resetting my network settingsTurning off phone off/onChanged the channel to 11Tried turning off 'Ask to join Networks'Anyone else had this exact problemAnyone who can help or provide advice. Would be much appreciatedI recently signed up to join Sky (24 June).As I live in an apartment I couldn't do this via the Sky website, so I was eventually called by ABCA Systems, and thankfully I was told that my call was being recorded. I also have Sky order ref0623 S9RX 917 16033PSP and ABCA referral ID20475967 if this is of any use to you.When I came to the Sky website I clicked on an offer of half price TV for 6 months and free unlimited broadband for 12 months. This deal was also confirmed over the phone, and before I agreed to proceed with my order I was given a monthly figure which was significantly reduced for the initial 6/12 month period.Sky have confirmed that I will be receiving 12 months free broadband, but say that because I live in a flat I am not eligable for the half price TV.I have already emailed ABCA, because as I say the call was recorded. I would like this call to be listened to and the deal honoured. I'm not someone who expects something for nothing, but a deal's a deal.I've also come across to Sky from being an O2 broadband customer. It appears that I have signed up for Sky when I would have been offered a better deal if I'd waited.Basically, I'm not happy with how Sky have gone about things. I work in customer services myself so I know that you're only following scripts / procedures (I also know that being nice to customers is extremely difficult!) but if you could get someone to look in to this for me before my first payment is due i'd appreciate it.CheersHibobtinasheep,Thank you for joining us on the Sky Help Forum, it's a pleasure to have you here.This can be caused by a few things:Please check the service status page on our website to see if there is a general outage we have at the moment.I need you to try afor me also. Rebuilding the planner checks the hard disk drive on the Sky box and can resolve temporary errors, such as missing space on the hard drive. This will stop all recordings currently in progress but will NOT delete any recordings on the planner. If a recording is underway, consider rebuilding the planner after the recording has completed.Using the Sky remote:Wait 2 - 4 minutes with the box on standby then press Sky to switch box back on. Green light displays.Using the Sky remote:・ Press Services. Services menu displays.・ Press down arrow to highlight System Setup and press select.・ Picture settings menu displays.・ Press down arrow to highlight System Details and press select.・ System Details displays. The Model Number is the second line from the top.・ Please post your model and version number to check as you may need to update the softwareCome back an let me know first as youmight nothave to do the next part which is updating your software. If you post the information I need I can let you know if you need to visit this page or not -Thelast resortafter trying all of the above but before booking an engineer would aFull System ResetResetting the Sky box re-formats the hard disk to fully restore the recording and playback functionality.Only use this procedure as alast resortas all recordings, reminders, series links and On Demand programmes currently in the Planner will be lost.If this is the 2ndtime in the last 4/5 weeks you have tried a Full System Reset do not attempt this procedure again. Please arrange with us to book a service call/engineer visit to address the issue.Again using the Sky Remote Control:I hope to hear from you soon.You do seem to have had an unfortunate experience! I can only praise the Sky team, and in particular Cheryl with whom I had both email and phone contact, after initially doing the on-line Home Move thing. She kept me appraised at all times of whet was happening, I got texts to my phone on a regular basis, and on the day in question, the engineers were on site 10 minutes before the time given, and had the job done and were gone within the hour, and it involved drilling into solid stone walls (18th century 3 story house), running cables over the roof to the other side of the house, etc.This is the 4th home move I have done with Sky and far and away the best and most professional. It ran smoothly despite my frequent requests for changes to dates, subscriptions and other things.Hi Everyone,My name is Nichola and I’d like to introduce myself as the new Community Manager in the Communities and Social Media department within Sky. I have worked in various departments in my nearly 15 years in Sky so hope to bring some of my experience to the role. We now have 2 Community Managers for the Sky Help Forum. Sara and myself. I am here to help with the running of the Forum so everyone can participate, share knowledge and find it useful. Any ideas and suggestions you may have on how we can make the Forum easier to navigate, manage or feedback I’d appreciate as we are continually reviewing the Forum layout and design to make this easier for all users.Let’s share your experiences and knowledge to develop the community further.Many ThanksHi gordon+Hutchinson,It's good to see a new face on the Forum.As someone who has just recently moved home I can fully understand what you'll be going through, the best thing for you to do would be to get in contact with our Home Move team who will be happy to arrange everything for you so that it's one less thing you need to worry about.If you're going to be in your current property until you move home then a date will be arranged for the day you move or just after, just follow thisand you can get it sorted out.I hope the move goes well and nothing gets broken Cheers,Hi Tricia07.My browser is only compatible with with the 'classic' version of yahoo mail.As of tomorrow, yahoo are closing down this classic version so i've set-up new gmail accounts & have no need for these sky yahoo mail accounts anymore.I understand that if i don't log in for 6 months they'll close down automatically, but i'd prefer not to have 3 mail accounts just sitting there dormant.I'd also prefer any mail that gets sent to them to be bounced back to the sender with some kind of 'invalid address' type message.I just want to close them down but when i go through the procedure to do so, i keep getting the error message quoted above.Today is the last day i'll have acces to these accounts from home, so ideally i like for them to disappear asap.Ok so my router is mostly used for online gaming and since I have gotten Black Ops 2 my connection hasnt been very good it has been 3bars and i am a second behind and lose in most of the gun fights. I have just heard about this Gaming Profile and it seems to have helped others with the same problem and I was hoping it would help me and need told more about it. My router is in my bedroom and I have a High quality Ethernet cable connected to my xbox, and I have a big ADSL cable running all the way down stairs into the Phone cable adapter where there is my Phone Cable and the Router ADSL cable plugged into and then the adapter is into the wall.Here are my Satistics right now which arent really good.System Up Time:00:37:29Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA859790040947347500:36:59100M/Full27191697038415000:37:2411M/54M113721174403581118000:37:12ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin8128 kbps448 kbps19 db9 db11 db28 dbPlease could I have something to help me out with this i dont want to be stuck with this all the time need help!Thank you.Hi harmony12007,Your exchange BOLSOVER is accepting order for FTTC fibre broadband.However your street telephone cabinet (pcp) number 16has not been upgraded with a FTTC Dslam cabinetyet. There is an estimated date of 30 September 2013 for your pcp to be upgraded with a FTTC DSLAM cabinet. Though please bear in mind this date is just an estimate.Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.Have a look here to see if it is available to your address:However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,CheersHi harmony12007,Your exchange BOLSOVER is accepting order for FTTC fibre broadband.However your street telephone cabinet (pcp) number 16has not been upgraded with a FTTC Dslam cabinetyet. There is an estimated date of 30 September 2013 for your pcp to be upgraded with a FTTC DSLAM cabinet. Though please bear in mind this date is just an estimate.Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.Have a look here to see if it is available to your address:However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,Cheerswhen i purchased my sky talk and broad band i was given an activation date of the 18th of june ,on the 18th of june i contacted sky as to know why my broadband hasnt came active yet and i was told that the activation date was now the 20th it is now the21st and my broadband still hasnt been activated this is a real joke i rang sky looking to speak with a member of managment about this problem and they never returned the call totally unproffesional when dealing with customers and i for one are very unhappy that my problem hasnt been sorted by sky yetThanks for getting back to me Kirkie. Yes, I am getting the device limit reached message. I have used a version of thisApp previously on my iPod touch and this still works and it did work at first when I installed in on my iPad mini in May. My grandson may have the App on his iPod and possibly my son-in-law on his device. I had a similar problem with the Sky Go App but have now managed to resolve it by changing my password and managing my devices on the 1st July before anyone else made changes but this doesn't seem to have resolved the problem with the Sky Sports App.I look forward to receiving your advice.CheersStuartHi , is anyone having problems with loss of connection on SKYGO -Sky sport 1,2,3,4. ,I am using my laptop for Sky go, and get a connection problem every 10 minutes, - code C110.I have contacted the technical dept , who despite assurances have been unable to resolve the connection problems.1st , time, they told me to Uninstall Silverlight, and delete Playready in the Microsoft programme files, and then re instal Silverlight,---the tech person assured me that I wouldn't have any problems . VERY WRONG, NOTHING CHANGED.2nd time, Tech person told me me to run Internet Explorer 8 or 9 as IE 10 was causing the problem, -- again i have done as advised ,and the Tech person assured me that running IE 10 was the problem., VERY WRONG NOTHING CHANGED.Does anyone know why this is happening, incidentally, I have no problems with Sky F1, no connection problems at allI had a sky engineer come out to fit a dish, we're in a terraced house and the dish needs to face in the direction back over the roof. The engineer said that he didn't have a long enough pole and we would need to get an independent installer to come out and fit a dish.Since then our neighbour had a dish fitted on a pole, so we contacted sky again and the same engineer came out and basically said the same thing, he even got his pole out and put it against our neighbours dish and it was indeed about six inches shorter, it was about 900mm high as opposed to the approx 1050mm high which is apparently needed. He then gave me a number for his friend who could come and install the dish for us is exchange for about ?200!!!Does this sound right? Or would different sky engineers have different length poles?Sky Go not working Mightyblades? Nightmare! Allow me to help get you back up and running From reading your post, I can see from your post that you've tried the troubleshooting steps we'd suggest to get this sorted for you.With that in mind, I'm going to have one of our team look in to this further for you to try and get to the bottom of this. They'll send you a after 9am today to get some more details from you.If you need anything else in the meantime, feel free to give me a shout and I'll assist further.Thanks,Hi enuj, Thanks for letting us know about the picture problems you're having on Bloomberg. Let me try and get this sorted for you Have you tried resetting the box at the mains for 5 minutes and rebooting and trying the channel again? If this hasn't made a difference can you check channel 513 and channel 645 and let me know if there is any issues with the picture on these channels as this could mean there is a problem with the transponder on the dish. Get back to me when you can and I'll be happy to help. Cheers,Hi PENDLEWITCH+2, It's great to speak to one of our Sky Broadband customers and hopefully we can help get to the bottom of this I'm sorry to read that you seem to be having some problems with your connection at the moment. Can you let us know if you have noticed any form of distortion on your landline recently? The reason we ask this is because this broadband disconnections can becausedby phone line problems, rather than it being a fault with the broadband service itself. If you have, can you give the steps listeda try as they may well be able to help. Please reply to my post to let us know, or if you have any further questions or queries. Thanksconnection testing completed on07/08/2012, resulting in the following settings:Download speed settingYour connection has been set to a download speed of up to6.1Mbps.Upload speed settingYour connection has been set to an upload speed of up to0.8Mbps.I have a fitted bt iplate which already has a filter and I have tested from master plug with normal filter but it is worse. I phoned and got sky to run their test again but dates and speed has not changed one bit from first test, I was getting over 10 meg during testing now I'm only getting 5.60mb down, 0.66mb up, over 100ms ping on average when I was with talktalk I had 8.40mb down 0.95 up 23ms ping that's a big difference when it comes to gaming which is the only reason i have got the internet. I have over 2000 speed and ping tests on record so I am doing my part. they show a ok connection while testing and dumped me on half the speed when it was done. can u tell me why this is? thanks for all your helpRegardsCheryl.System Up Time:0:03:25Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANMER56047059012260:02:12Up879971420735811420:03:25Up000000:03:03AD SL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin6041kbps797kbps55.0dB33.7dB6.1dB13.0dBHey Paul---, Thanks for posting. One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let us know how it goes. Cheers,Hi I am a new customer to sky and have experienced a really really poor start! It all began with a sky card not arriving which led to a phone call to cust services 15mins on hold at 40p a min soon mounts up! The issue was soon sorted and Sky card arrived the next day no problems. All good and we waited a week and half with no internet or landline for the phone engineer to arrive on the 25th morning to connect us up. But this seemed to difficult I recieved a txt telling me I missed my appointment for the following day (25th)???? It seems the engineer decided to visit on the 24th on a whim supposedly. We were in our home never saw an engineer for our phantom appointment. This then led to another 15 mins on hold to speak to cust services once there I was told that because the engineer tried to visit the day before the actual appointment I would loose my appointment and would have to wait 14 days for another but the gentleman said he would try and improve the wait and call me back.Oh and ?10 off my next bill for the inconvenience which dosnt even cover the cost of two phone calls already made. Anyway the call back never came so another 10 mins on hold to be told there is nothing they can do and ?10 voucher is the best they can do for compensation. I am left with a house I have moved into with no landline and no Internet for the best part of a month! This is apauling and want to how I can take this matter further.Hi Ru.3,I am glad to have caught your first post on the forum, although we could have hoped for it being under different circumstances.I'm sorry to read that you are having this problem when trying to view certain episodes of The Biggest Loser. What we would ask you to try doing on your devices is to delete any Sky Go applications that you may have, along with Microsoft Silverlight on your Mac, reboot your devices, and then download the applications once again.If you can try this and if you still have the same problem, please let us know so that we can have this looked into further for you.ThanksDear Sky,Please see below an email you sent to me about my compliant about my SKy TV Service. We are now nearly two weeks after making this compliant and still no reply even though the email states I will receive a reply within 48 hours as highlighted below. I ordered my sky on 11 June 2013 and it is still not installed.When will it get installed?? UPC is looking very good to me at the minute.Believe in better? perhaps you need a new slogan!ky Help Centre<help@skycustomersupport.com>21 Jun (11 days ago)tomeThis is an automatic acknowledgement of receipt of your email. Please do not reply to this email as replies to auto acknowledgements will remain unanswered.Thank you for contactingSkyHelp Centre Ireland.We have received your message and aim to provide you with a personal reply within 48 hours. We value your custom and appreciate your patience whilst we look into your enquiry.If you have any questions about yourSkyaccount, please visit our help centrefor an extensive library of articles.Alternatively please read comments, questions, hints and tips from otherSkycustomers or post your own on ourSkyhelp Forums.Regards,SkyHelp CentreGot an email offering me three months free Sky Go Extra with it automatically being cancelled after three months if I didn't want to keep it. Then month or so later saw something about 2 months free, so I checked to make sure mine was three months, to be told I was only getting 2? So cancelled the service (too late to not be charged for going over 2 months). I have a screenshot of the email I was sent before subscribing to the Sky Go Extra service and also read on another thread"We have looked into the usage of the Sky Go service and found that the ability to download to a Mac/PC is only used by a relatively small group of customers. The customers identified as falling into this category will receive all the benefits of Sky Go Extra free of charge for the next 3 months. Once this period has expired, the customers affected will be given the choice to upgrade to Sky Go Extra or keep the normal Sky Go service. If you are due to receive this, a letter or email will be sent to you within the next few days informing you of this, and as stated in the correspondence you receive, you will not be required to do anything to take advantage of this 3 month free offer. We will also remove the Sky Go Extra service automatically after 3 months so that no charges will be incurred unless you decide to upgrade." Written by Fraser-HSo, I recieved this email informing me, then get told I only have three months free, it is not removed automatically and have had to pay for the service.Anyone else had this problem? I have contacted sky about this and had no response.Hi TimGalbraith, Can you confirm for me when you say your TV is on a different telephone line, do you mean the connection that goes from your box to your telephone socket? If so then when your services are transferred over to Sky then all you have to do is take the cable going from your box and put it into your telephone line, the one that Sky is providing. Or if you don't want to touch the cabling it doesn't have to be connected to the same line that your Sky talk is on. It can be connected to a different telephone line. I hope this helps but please do let me know if you have any other questions or if I have picked up your question wrong. Thanks,Hi toffeefan, Sometimes this can happen if you are trying to access your Sky Go through a desktop or laptop device without downloading it to the device but I know myself how annoying this can be so I will try and get this sorted for you as quickly as possible. You may also find that if you have other Sky email accounts that another person could have registered their device without letting you know. I would advise you to use your primary Sky iD account to log in to your Sky Go account as this will show all devices registered from the other email accounts. If you find you are still having issues on your device you may need to remove the Sky Go application, reboot the device and re-install the application again as this works like a reboot and sorts any errors on the software. Please remember that you are only allowed to manage your devices once in a calendar month from the 1st to the 1st each month. You may also find this will help and if you are still having issues let us know what device is causing issues and if there is any error codes displayed. If you are not sure of the steps I have asked you to follow or you need them broken down more let me know and I will try the best I can. ThanksThis surprisely has happened just days after the notification of a price increase.....the increase for the quality sports(not a subscriber)....quality movies(not a subscriber) and programming. Anyway, not the issue. The Kids section is largely used by my Son when not out and about. It may not affect him, but as an adult and the bill payer I am upset to see picture break up. The main channel I watch seem to be OK.....but going into the setting and checking signal quality, its a little over half. I have taken a photo of BBC1 & CNToo as an example. I will be sending these to @SkyHelpTeam from my Twitter account <REMOVED> as I cannot work out how to do it here.I cannot see how the difference has occurred. No equipment has been moved or disconnected.....and for it to be near full strength on one channel.....but just about half on another, I would assume it would have something to do with you broadcast. I have switched the box off, removed plug for 20secs and restarted without sucess!I was happen to take the price increase on the chin, possibly upgrade to the a new 2tb box......but now that this has started to happen, all I can say is I am not a happy bunny.Please investigate.Moderated: Removed sensitive/personal informationHelloSorry - only just seen your reply.We cancelled sky sports only - having only had it for a couple of months as part of the sky world package (we kept the movies) - we had always paid the extra ?10 per month for sky HD which meant we had always had the F1 channel. My husband had to call sky as they switched off movies instead of sports in error. The operator told my husband he could upgrade the HD package and save ?5 - he said only if he would still keep the F1 channel and she said he would - she was wrong. We were then stuck with having to pay for sky sports which we have never wanted or lose the F1 channel. Sky have since said we will receive a ?30 refund to cover the extra we are paying until september by keeping sky sports in order to keep F1 but in September we would have lost the F1 channel anyway, regardless of our subscription if we didn't have the sports package.This is holding us to ransom frankly and as sky are totally unprepared to correct their 2 mistakes and we have to literally pay for them, I think we will be cancelling our whole subscription with them. You can't treat customers so appallingly and still expect to keep them.Thanks for clarifying this, Barry. Perhaps if the emails were more clear (or in Taymar's case, the advisor gave clearer information!), the people wouldn't get their "backs up" about things like this!Doesn't make for good customer relationships!I have been on a full tv package with Sky since the inception of the Premier League (look it up!) and was an early adopter on Sky Broadband and laterly Fibre.However, I was disappointed with the indifference which, as an existing customer, I was treated was to.Had I been a new customer, I'm sure my concerns would have been taken more seriously.As it happens, I am now a new customer......with BT (except for a basic tv package)Despite being a loyal customer with Sky for as long as Fergie has been winning Premier League titles (and despite spending ?850-?1200 a year with Sky!) I get the feeling I will not be missed one iota!Hi, thank you for replying to my query. I have checked my sky and definetly have a green tick beside my broadband option but as soon as i use link for " download mcafee for pc" it takes me to a page that basically says im not a broadband customer. The reason I didn't buy internet security was because i was promised twelve months free internet security. I cant risk going online until i have internet security. I did have a sky advisor going through what i have already done but at the end of it im told to go to mcafee site. This is where i get stuck as there are countless options with no specific help that i can see.Thank you for your time.My Sky on line ID has been Hi Jacked? I never used to use it. however when I came to register it was already in use by another person (Jack Healy) How he got my information is non consequential.I have spent hours on the phone to Sky customer service trying to make me the primary user. It just doesn’t seem possible I have created numerous additional user accounts with the correct info on them. Jack Healy can no longer access my account as password / email address have all been changed but it seems ludicrous that I can’t change the display name to my correct name.Anybody else come across this problem? Surely if circumstances change you should be able to alter account detailsI now have to log in as Jack Healy, “madness”STUCHErm it hasnt dropped his noise at all it has though halved his noise margin.It has doubled his connection speed though which is normally a good thing (unless it drops your noise margin too low though which can cause drop outs and packet loss).His attenuation has stayed the same up and down whilst his noise margin (or signal to noise ratio) has decreased on the dowstream and increased on the upstream. The higher the noise margin the better as that is measuring how much the actual data signal is showing above the 'noise' on the line.Typically downstream the noise margin is set to 6db. So your profile will ensure your connection speed does not connect you at less than 6db or there abouts.Mine has been deliberately changed to keep to a higher 9db downstream noise margin because of continual drop outs.Hi Ian M,I have followed everything on that list and most of it had already been tried. Nothing on it made any difference to my connection. I have checked my speed on the BBC iPlayer site and it came back the same as what the router stats were saying.I have run further tests with the normal and test socket to show you what I am getting currently, both were done wired to rule out any wireless problems:Test SocketSystem Up Time: 0:15:39PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER9117790749700:03:24LANUp270271934708228154000:15:39WLANDown0000000:00:00Broadband LinkDownstreamUpstreamConnection Speed6112 kbps822 kbpsLine Attenuation26.5 dB15.8 dBNoise Margin25.9 dB7.0 dBNormal SocketSystem Up Time: 0:18:35PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER1023401678200:00:50LANUp291472112808151125900:18:35WLANDown0000000:00:00Broadband LinkDownstreamUpstreamConnection Speed4235 kbps791 kbpsLine Attenuation27.0 dB16.0 dBNoise Margin22.9 dB7.1 dBI am not sure which is better as the conenction speed seems higher on the test socket but the noise margin is also higher. According to Sky themselves my line has now not been working properly for 11 days so if we can get it escalated and fixed then that would be great otherwise I am paying for a service I am not recieving.I will copy what i posted on the Blizzard forums here :'When playing the game, every now and again i will experience a freeze where everyone around me (In my raid/party or even the mobs i'm killing) Will freeze mid cast or swing. I can move, but only i can move and i cannot cast or damage or anything like that i can only move around, one of my friends (With a different internet provider) has experienced this with me before(Although he has not had the issue again) as well so i'm loath to believe it could be a problem with my ISP. My realm is Blade's Edge and this is happening maybe once or twice every thirty minutes so as you can imagine it is quite annoying. I assume this is something to do with my Latency as sometimes when checking the speed i am getting my home counter is at around 400Ms and the world counter can be 1000Ms or more. I have noticed this issue has actually started to affect other programmes as well (Now my Skype(And other games E.G Team Fortress 2) has started to cut out due to losing connection whenever the lag occurs in the game).It may be worth mentioning that this has only begun to occur in the last week or so and before then i could play WoW or for that matter any games without issues.So if anyone has any ideas...?Thank you for any help 'I have since then started noticing quite a large amount of lag in other things as mentioned and now WoW and skype just disconnect me fully when i have a spike. Blizzard said to contact my ISP so here i am. If you can please tell me why i am having these lag issues i would be extremely grateful and i am using Fibre optic (I posted in the Broadband gaming forum because there was not a Fibre one.) And my router is the SR101. I am not wired in to the hub either however my Wi-Fi adapter is the Belkin N750.If any more details are neccassary iwill post them as asked just please fix my gaming latency as i play alot and this has really put a stopper in the holidays.Thanks for any help you can give, its much appreciatedHello, I am after some help. I switched over to Sky Broadband in Jan and since then my ping has gone up. At first it was around 40 but since they did some 'fixes' their end it has gone up to 50, download speed was about 15mb/s now gone down to 14mb/s and upload speed was almost 1mb/s now down to 0.6mb/s. I have since called asking them to reverse these changes but they don't know what was actually done as it's not on their computer system so they can't The other issue I am having is random spikes in this latency whilst playing World of Warcraft; this was one of the main reasons I called originally, it is now that bad I am no longer able to raid properly and it is getting me really down. I rely on this, I love raiding it has become a big hobby of mine and I'd much rather spend my evenings raiding then going out or watch TV.I did some tests and like I say as they spike I don't know whether these are of any use to anyone or whether I will need to run a number of these tests for the problem to be found but if anyone can help read them and explain where the problem might be I would be very gratefulTracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]over a maximum of 30 hops: 0 mainw.Home [192.168.0.4] 1 SkyRouter.Home [192.168.0.1] 2 02dda27e.bb.sky.com [2.221.162.126] 3 10.245.159.225 4 ip-84-38-37-96.easynet.co.uk [84.38.37.96] 5 195.50.122.113 6 * ae-1-51.edge5.London1.Level3.net [4.69.139.75] 7 ldn-b5-link.telia.net [213.248.96.37] 8 ldn-bb2-link.telia.net [80.91.249.181] 9 prs-bb2-link.telia.net [80.91.246.177]10 prs-b7-link.telia.net [213.155.134.227]11 * * * Computing statistics for 250 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 mainw.Home [192.168.0.4] 0/ 100 = 0% 1 0ms 0/ 100 = 0% 0/ 100 = 0% SkyRouter.Home [192.168.0.1] 0/ 100 = 0% 2 34ms 0/ 100 = 0% 0/ 100 = 0% 02dda27e.bb.sky.com [2.221.162.126] 1/ 100 = 1% 3 --- 100/ 100 =100% 99/ 100 = 99% 10.245.159.225 0/ 100 = 0% 4 --- 100/ 100 =100% 99/ 100 = 99% ip-84-38-37-96.easynet.co.uk [84.38.37.96] 0/ 100 = 0% 5 40ms 14/ 100 = 14% 13/ 100 = 13% 195.50.122.113 0/ 100 = 0% 6 39ms 1/ 100 = 1% 0/ 100 = 0% ae-1-51.edge5.London1.Level3.net [4.69.139.75] 16/ 100 = 16% 7 43ms 17/ 100 = 17% 0/ 100 = 0% ldn-b5-link.telia.net [213.248.96.37] 51/ 100 = 51% 8 43ms 68/ 100 = 68% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.249.181] 0/ 100 = 0% 9 69ms 68/ 100 = 68% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.246.177] 0/ 100 = 0% 10 46ms 68/ 100 = 68% 0/ 100 = 0% prs-b7-link.telia.net [213.155.134.227]Trace complete.Tracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1] 2 34 ms 36 ms 32 ms 02dda27e.bb.sky.com [2.221.162.126] 3 31 ms 32 ms 32 ms 10.245.159.225 4 46 ms 39 ms 39 ms ip-84-38-37-96.easynet.co.uk [84.38.37.96] 5 39 ms 48 ms 39 ms 195.50.122.113 6 39 ms 72 ms 38 ms ae-1-51.edge5.London1.Level3.net [4.69.139.75] 7 39 ms 66 ms 39 ms ldn-b5-link.telia.net [213.248.96.37] 8 40 ms 40 ms 40 ms ldn-bb2-link.telia.net [80.91.249.181] 9 52 ms 122 ms 54 ms prs-bb2-link.telia.net [80.91.246.177]10 46 ms 45 ms 46 ms prs-b7-link.telia.net [213.155.134.227]11 * * * Request timed out.12 * * * Request timed out.13 * * * Request timed out.14 * * * Request timed out.15 * * * Request timed out.16 * * * Request timed out.17 * * * Request timed out.18 * * * Request timed out.19 * * * Request timed out.20 * * * Request timed out.21 * * * Request timed out.22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29 * * * Request timed out.30 * * * Request timed out.Trace complete.Also if there's any other advice I could have to try to solve these problems it would be a big help. My ping was always below 20 with my last ISP but I did need to cut down on my bills which is why I switched to Sky Broadband Unlimited.There has also been a BT Openreach person sent out to check the phoneline and he said it was fine. I have changed ADSL filters and all wiring in case that was the problem but nothing is fixing this. I also went through Firewall and made sure all the WoW ports were open but again that hasn't helped.I just feel so lost right now on what to do, if I had the money I'd buy out of this contract and go elsewhere but that isn't an option. I regret ever making the switch.I am constantly experincing lag spikes and high latency during online gaming, games i play are League of Legends, counter strike 1.6, fifa 13 etc which all require all good ping i am wondering if anyone can help me?router statisticsPort Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA58637149367520069122392124:56:128451019193510030238991475424:57:35105096290433009149405224:56:03ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin17019 kbps1210 kbps23.0db13.3db7.3db8.6dbsky logMay 29 06:44:56 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=113.170.193.223 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=16104 DF PROTO=TCP SPT=1029 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 06:44:58 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=113.170.193.223 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=16311 DF PROTO=TCP SPT=1029 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:19:22 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=176.73.248.25 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=6435 DF PROTO=TCP SPT=1535 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:19:25 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=176.73.248.25 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=6744 DF PROTO=TCP SPT=1535 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 07:29:59 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=61.147.70.215 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=107 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 07:57:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.57.232.211 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=117 ID=56169 DF PROTO=TCP SPT=3984 DPT=445 WINDOW=16384 RES=0x00 SYN URGP=0May 29 08:06:27 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=14826 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:06:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=15163 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:06:36 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.52.20.79 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=107 ID=15935 DF PROTO=TCP SPT=3872 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:11:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=123.254.104.218 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 08:39:51 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=27.79.110.39 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=116 ID=16506 DF PROTO=TCP SPT=2289 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 08:39:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=27.79.110.39 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=116 ID=16626 DF PROTO=TCP SPT=2289 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:13:23 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=95.77.120.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=33960 DF PROTO=TCP SPT=50038 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:13:26 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=95.77.120.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=34391 DF PROTO=TCP SPT=50038 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:21:50 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=200.161.38.55 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=55454 DF PROTO=TCP SPT=3696 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:21:53 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=200.161.38.55 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=55635 DF PROTO=TCP SPT=3696 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:28:37 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=91.236.116.129 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=111 ID=21695 DF PROTO=TCP SPT=61494 DPT=16001 WINDOW=8192 RES=0x00 SYN URGP=0May 29 09:28:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=91.236.116.129 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=111 ID=23081 DF PROTO=TCP SPT=61494 DPT=16001 WINDOW=8192 RES=0x00 SYN URGP=0May 29 09:38:12 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=110.74.169.63 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=116 ID=989 DF PROTO=TCP SPT=4348 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 09:46:24 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=87.105.189.86 DST=94.13.131.58 LEN=44 TOS=0x00 PREC=0x00 TTL=39 ID=63997 PROTO=TCP SPT=54406 DPT=3389 WINDOW=2048 RES=0x00 SYN URGP=0May 29 10:06:46 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=203.98.100.123 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=56522 DF PROTO=TCP SPT=3692 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:06:49 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=203.98.100.123 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=56698 DF PROTO=TCP SPT=3692 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:21:06 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=124.74.133.34 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=4935 PROTO=TCP SPT=65510 DPT=5041 WINDOW=1400 RES=0x00 SYN URGP=0May 29 10:31:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=36.73.65.200 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=114 ID=32245 DF PROTO=TCP SPT=2405 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:48:36 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=180.153.224.106 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=33404 PROTO=TCP SPT=45498 DPT=22 WINDOW=65535 RES=0x00 SYN URGP=0May 29 10:49:35 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=124.123.236.227 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=51 ID=61603 DF PROTO=TCP SPT=4469 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:03:39 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=196.20.26.1 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=21995 DF PROTO=TCP SPT=3732 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:03:42 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=196.20.26.1 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=22375 DF PROTO=TCP SPT=3732 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:38:21 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.72.152.129 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=115 ID=57189 DF PROTO=TCP SPT=3974 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:38:24 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.72.152.129 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=115 ID=57452 DF PROTO=TCP SPT=3974 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:42:34 kernel: eth0 Link DOWN.May 29 11:42:35 kernel: eth0 Link UP 100 mbps full duplexMay 29 11:45:37 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=125.62.160.2 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=121 ID=1168 DF PROTO=TCP SPT=4255 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 11:45:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=125.62.160.2 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=121 ID=1557 DF PROTO=TCP SPT=4255 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:38:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=159.226.19.19 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=103 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 12:43:20 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=110.164.59.180 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=118 ID=14180 PROTO=TCP SPT=47523 DPT=3389 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:51:00 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=60.214.233.220 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=106 ID=256 PROTO=TCP SPT=6000 DPT=80 WINDOW=16384 RES=0x00 SYN URGP=0May 29 12:58:13 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.142.175.71 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=44251 DF PROTO=TCP SPT=13504 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 12:58:22 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.142.175.71 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=48513 DF PROTO=TCP SPT=13504 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:07:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=212.43.32.132 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=11587 DF PROTO=TCP SPT=4940 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:07:10 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=212.43.32.132 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=123 ID=12190 DF PROTO=TCP SPT=4940 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:13:52 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=5.54.59.11 DST=94.13.131.58 LEN=44 TOS=0x00 PREC=0x00 TTL=241 ID=23668 DF PROTO=TCP SPT=54151 DPT=139 WINDOW=512 RES=0x00 SYN URGP=0May 29 13:34:30 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=109.241.91.98 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=38999 DF PROTO=TCP SPT=4062 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:34:33 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=109.241.91.98 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=122 ID=39776 DF PROTO=TCP SPT=4062 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 13:44:02 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=112.101.64.190 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=8080 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:21:09 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=77.8.114.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=58 ID=50959 DF PROTO=TCP SPT=3189 DPT=445 WINDOW=32767 RES=0x00 SYN URGP=0May 29 14:21:12 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=77.8.114.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=58 ID=51166 DF PROTO=TCP SPT=3189 DPT=445 WINDOW=32767 RES=0x00 SYN URGP=0May 29 14:27:55 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=119.62.48.59 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=235 ID=29354 DF PROTO=TCP SPT=27120 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:54:29 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=121.56.220.112 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=108 ID=256 PROTO=TCP SPT=6000 DPT=3128 WINDOW=16384 RES=0x00 SYN URGP=0May 29 14:59:31 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.166.254.197 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=115 ID=36078 DF PROTO=TCP SPT=4774 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 14:59:34 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=182.166.254.197 DST=94.13.131.58 LEN=52 TOS=0x00 PREC=0x00 TTL=115 ID=36296 DF PROTO=TCP SPT=4774 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:05:14 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=88.147.217.201 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=48700 DF PROTO=TCP SPT=4082 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:05:17 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=88.147.217.201 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=49609 DF PROTO=TCP SPT=4082 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:13:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=60.191.170.188 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=117 ID=256 PROTO=TCP SPT=798 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0May 29 15:20:27 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=120.72.99.89 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=13400 DF PROTO=TCP SPT=4301 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:42:51 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.95.229.35 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=108 ID=24737 DF PROTO=TCP SPT=4517 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:42:54 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=186.95.229.35 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=108 ID=24999 DF PROTO=TCP SPT=4517 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 15:54:23 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.110.131.147 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=120 ID=35259 DF PROTO=TCP SPT=3823 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:02:59 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=50.56.101.66 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=117 ID=63664 PROTO=TCP SPT=45811 DPT=8880 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:29:35 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.44.100.173 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=111 ID=2405 DF PROTO=TCP SPT=1661 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 16:29:38 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=89.44.100.173 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=111 ID=2576 DF PROTO=TCP SPT=1661 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:08:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=92.240.180.49 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=43421 DF PROTO=TCP SPT=1231 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:08:43 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=92.240.180.49 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=44893 DF PROTO=TCP SPT=1231 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:13:08 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=122.224.142.155 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=1311 DF PROTO=TCP SPT=1416 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:13:11 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=122.224.142.155 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=1600 DF PROTO=TCP SPT=1416 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:20:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.9.218.144 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=53 ID=23866 DF PROTO=TCP SPT=17314 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:20:43 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=79.9.218.144 DST=94.13.131.58 LEN=64 TOS=0x00 PREC=0x00 TTL=53 ID=24769 DF PROTO=TCP SPT=17314 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 18:38:03 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=94.202.111.42 DST=94.13.131.58 LEN=60 TOS=0x00 PREC=0x00 TTL=49 ID=8683 DF PROTO=TCP SPT=2065 DPT=23 WINDOW=5840 RES=0x00 SYN URGP=0May 29 18:46:40 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=183.110.203.23 DST=94.13.131.58 LEN=60 TOS=0x00 PREC=0x00 TTL=52 ID=48623 DF PROTO=TCP SPT=43035 DPT=25 WINDOW=5840 RES=0x00 SYN URGP=0May 29 18:51:57 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=117.200.146.95 DST=94.13.131.58 LEN=48 TOS=0x00 PREC=0x00 TTL=115 ID=58636 DF PROTO=TCP SPT=1479 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0May 29 19:13:57 kernel: Intrusion -> IN=pppoa0 OUT= MAC= src=121.34.253.171 DST=94.13.131.58 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=2995 PROTO=TCP SPT=32285 DPT=19573 WINDOW=1400 RES=0x00 SYN URGP=0Hi welcome to the forums,Sorry for cut and paste, however not sure what troubleshooting you have done added some suggestions at the bottom. *The forums are customer to customer in the first instance, Only the sky Community co coordinator will ask for personal information through Private message. Would you mind posting your SKY Router statistics speed test results this will help all with diagnosis-To post the full stats from your SKY router, Type in in your browser, or use the link.Enter Defaults username: admin password: skydown the page, and you will see a "Show Statistics" link.And post your statistic, like below7008kbps 800 kbps48.0 dB 28.5 dB5.7 dB 10.0 dBIf you have posted your Stats could you post your stats again however-If possible it would be best to connect to the BT master socket remove the front plate if possible and connect to socket with filter this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge Sky, which will be passed onto you, around ?130.00 upwards.Noisy line! Crackles echo When making telephone calls, if so this is not good for your broadband, you can check-Quite line test dial 17070 from test socket and listen to Zoe - best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops echo Zoe will tell you , report a phone fault as a noisy line and echo on your phone can impede your internet connection, don??t mention broadband at this time report phone fault on 08442 411 653Calls to Sky contact centres are free for Sky Talk Freetime, Weekends and Anytime customers.BT customers pay 5.1p/min and 13.1p connectionPs Sky like you to use the leads that were provided.*HAve you tried ping in "command prompt" "ping bbc.co.uk" copy and paste on the thread, if they increase as the day wears on peaking from 18.00 to 23.59. it likely congestion. if not listed phone and moan*I was with BT for 6 years, until SKY came along with theirLLU, I found BT good, support again through the forums was good too, you are free to use any compatible router. I believe they have unlimited downloads too now. The exchange you are on has 21cn, so you can get ADSL+2, I would certainly look at their packages. Gaming was good with them.TT LLU (ADSL+2), you have too, I manage my mums phone and broadband with them, they are most complained about ISP, however they getting better and they cheap too, they do manage usages that would deemed to be involved in file sharing, I have had no problems with them, however no problems have occurred to date. Again unlinited usage, however its something you have activate through your account even though you sign upto the package! I did not even have to travel 80 miles round to connect up, the BT home Hub just excepted the change. The LLu is very good, its the company reputation that puts people off. Again gaming is good when we visit!Likely SKY will unbundle at any point too as TT are there, however take no notice of anyone until you see it on Sam knows.Its hard to recommend a particular ISP in your current position, as needs are very individual price and usage, throttling range widely. There are many resellers of both TTLLU and BT1cn, some very good however very expensive.I also notice you haveFTTCcoming soon though this would depend on your local cabinet also being connected, for me this would play a factor in my choice, eitherBTorPlusnet, mainly down to the price of other resellers. TThave investedheavilyin theirLLU, so it appears they are not keenFTTCconnections.Hey guys, I've been responding with another guy in a thread here but thought I should start my own.I am having ping and jitter problems with my Sky ADSL connection at peak times on the BLANDFORD FORUM exchange which is NOT affected by congestion according to your exchange checker.It happens around 3-4 nights a week from around 5pm - 9pm, before and after the peak time it settles back down.Thankfully I start online gaming at around 10.30pm most nights so I'm not spitting my dummy out cause it doesnt really affect me too badly but if I ever want to have a game earlier I cant which is not really acceptable.To reconfirm the info I have already put in the other thread, I run a small I.T business and install/troubleshoot broadband connections for a living so I'm pretty well versed.To bring you up to date on the current situation and things I have tried to 'fix' the issue;To start from the wall itself;1) I have an upgraded master BT phone socket that splits the ADSL / Voice signals at the socket, my router is right next to the socket and cabled to my computer, I have alsotested in the normal and test socket.2) I have both the old D-Link black router and new white Sky Hub (both are equally affected). I have also hardware reset the routers to see if it was a firmware problem.3) The computer the broadband is cabled up to is an i7 3770K @ 4.5ghz, 8gb ddr3 2000mhz,256gb vertex 4 ssd and a geforce gtx670and being an I.T buff its as clean as a whistleReading through some of the other posts,they are always asked for the test results and the router info so thats here;Hi again Kieran I cant see your screenshots lol, the link appears to be corrupt.I can tell you that from 42db Line Attenuation you should get around 8Mb speed - as already mentioned by Nilsatis the most likely reason for the rise in attenuation is due to changing from ADSL1 to ADSL2+ , it always goes up a 2-3db when upgrading to ADSL2+ due to the doubling of frequencies.Iam un-certain about the Firmware, I have a 2504N and its spot on, mind I havent used it for about 2 months so if the firmware is newer than that then I cant say..I know its probably not related, but, have you tested it in the test port of your master socket? , I know you have removed the ringwire but the 2&5 wires can also introduce REIN, your internal wiring may not be BT-Grade internal wiring or even Twisted Pair, and even if it is Twisted Pair its not 100% proof at cancelling noise because the 'twist' in each leg can have slightly different characteristics to the other (especially where wires are bending etc) - I know it's unlikely it will make a difference to your ping but its worth a try I suppose, at least you can say you tried it...I think if you get the same result in the test socket and no other devices are connected and using the web then its likely its your exchange suffering acute congestion.another thing you can try (but again unlikely to help because its looking more like acute congestion) is to Optimize your TCP/IP stack parameters for your connection speed - use TCP Optimizer in my signature below, move the slider to your typical download speed, choose "Modify All Network Adapters" under Network Adapters and at bottom choose 'Optimal' and then apply the settings and reboot.Hi SamMacQ,You are not alone with this issue, I've been having high ping and latency issues since Mid November, they are due to congestion on the line.I am having the issue both wired and wireless.You won't get any help from the broadband technical team when you call as they don't have the knowledge base to handle these type of calls. I have been pulling my hair out with this issue and it has not been resolved even after multiple calls, I have a perfect setup at home also, I am directly connected to the test socket, Cat-5 cabled direct to my PC with a 1.5m capacity.Take my advice and get out of contract as quick as you can because these issues are down to Line congestion between peak times, I am recording highs of 384ms and 400+ on 3rd hop after a traceRT its only going to get worse and they have no immediate plans to upgrade their infrastructure.Sky don't manage traffic on their network, hence the "truly unlimited". However, when an ISP starts to add users at the rate which Sky does and continue to not priorities differenttraffic, major upgrades in capacity have to be made regularly.Sky really have let their customers down, and their technical contact centre needs an overhaul immediately.thomasck wrote:Hi , do you mind posting it in here? So somebody else might follow the instructions? I am also facing lag while playing and I have no idea what to do..Did you get any lag problem when playing online games?If you get any high ping ,try to lower your ping rate by using some of the following instructions.1.Don't open any videos,stream and check if there any problem in your router.2.Make sure there's no browser .exe's still running in task manager3.Try to contact your internet service provider and get suitable data plan.4.Use any software like Game Booster5.Move closer to serverI am sure,if you follow the rules,you will get chance to reduce your ping rate.Finally you can check whether it's your ping high or not using------------------------------------------------------------------------------------------ WinMTR statistics Host - % Sent Recv Best Avrg Wrst Last ------------------------------------------------------------------------------------ 192.168.0.1 - 0 226 226 0 0 5 0 ip-89-200-131-115.ov.easynet.net - 31 91 63 1 821 4066 989 89.200.131.173 - 48 73 38 1 487 4066 65 rbx-g2-a9.fr.eu - 66 61 21 58 220 2063 64 rbx-1-6k.fr.eu - 15 124 106 1 767 4013 69 rbx-43-m1.fr.eu - 68 59 19 60 331 4064 61 ip-89-200-131-115.ov.easynet.net - 59 67 28 2 285 3063 61 rbx-2-6k.fr.eu - 47 76 41 2 452 4065 63 ks356679.kimsufi.com - 0 226 226 4 62 181 60 ____________________________________________________________________________________ WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderI Game onWolfenstein: Enemy Territory and use a program called TeamSpeak 3 Client I have had this nearly a week now - I have changed My Mirco Filer rebooted ect ect ect still same and the first link / ip is not even myexchange I should be going to this one firstI nomarly get a Avrage of 40 - 50 ping to the last ip o the list .. Help !!!!!Hi,Posted about this problem a while ago but things haven't got any better. The attenuation seems to suggest the line could support upwards of 5mbps but as you can see it is clearly not able to connect any faster than dial up speeds.Since my last thread I have been round every telephone socket and disconnected the unused extensions entirely and removed the bell wire from all sockets. The SNR increased because of this?!What should I do now? Would an SNR change do anything? I have had it down to 6db before but the speed was still abismally slow. The fastest I have seen it connect in the past 3 months is 480kbps which is unacceptable.ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin381 kbps415 kbps45.0db26.8db12.1db15.9dbHi,We currently have sky in my gf's mum's house, where the account is in her name but we pay for it. We have sky+hd, multiroom, broadband and calls.We are planning on moving out to a rental property on 31st May (tbc, but very likely). This property has a communal sky dish.How do I go about getting the account name changed to mine, including bank details etc, cancelling multi-room (which i think I have to as i think there are only 2 feeds running from the dish to the flat) and sorting out a sky move? I dont really want to have to become a new customer because we said we would pay the sky in our current place for a year and we have only been there for 4 months, so dont really want to pay to have sky in 2 different houses at the same time.Thanks,BrendanHi ThereI was due to have my sky tv installed at my new property yesterday. The engineer turned up on time, but was not able to fit the dish, as he was not sure how to run the cabling and wanted to consult his boss. He told me his boss would be around that day, but was unsure when.The boss however never showed, despite me being in the whole rest of the day, the engineer did respond to a couple of messages but his boss never got in contact with me. What's more i have heard nothing from SKY today to confirm what the next steps for me would be. Have tried calling and there is a 25 minute call queue time, which is not really acceptable in my opinion.Not really happy at the moment and expect an answer sooner rather than later.MarkHey Guys,ive booked a home move in for tv on the 12th but am moving on the 6th - as the new property already has a dish there if i hook my box up to the existing cabling will this work straight away? was on hold for 45 mins getting through to move department and cant afford to spend that long again with all the packing i have left my phone/BB wont be active until the 16th which is fine but the tv as i understand is uninterrupted - just wondering if ill have to do anymore than plug it in and if so will i need to call the move team to change to a self install instead of waiting on the engineer?kind regardsCheaney85Trying to take the same service - Broadband and Talk - to my new home.I rent my current property and the landlord is now selling it.I have no choice but to move.The new property has an 'inactive line', just as at my current property when I signed up to Sky.However, I need to book an engineer to activate the line...this has not needed to be done by any other providers or tenants in the new property and the owner cannot understand why this has to be done.This is a major inconvenience as I cannot take time off work at the moment to sit in and wait for an engineer to activate the line.I do not even need the phone line, as I have never used that part of my package at my current property - it was the only way I could get broadband.The disdain and lack of interest from the Home Move "customer service" agent was appalling.He could not help me unless I booked an engineer, that was all he could do, if I wanted to cancel he would transfer me through to that team....he did...and all they could do was to advise that as "I" would be breaking my contract I would be charged ?70.I advised that I could not pay that and have been over the moon with my Sky service and customer service experience up until now, that is, until I have had to contact you.I have contacted a Sky agent on your website through live chat - to be told again, to contact the Home Move team as no home move has been booked yet??!!So, here I am, about to move in 11 days and no further forward.Hi. just been on the live chat asking about sky movies offers and was offered a good deal for three months which I accepted. just asked to call a number to confirm. Upon calling got quite a blunt response from an advisor (not quite up to the usually well mannered response I might add) that said the offer was only available when taking up the sports at full price which I have little interest in. My question is why are sky so quick to throw out offers at customers and so reluctant to honour them. I cant help but think If a third party was regulating and enforcing these offers you might clean things up your end. Another idea might be instead of setting your retention teams on those wishing to cancel with offers financed by those paying full price, keep the prices fixed for everybody and subsequently lower them generally.Hi Steedman28 and baker+1,I can understand both your frustrations if your Sky Broadband Package has been increased without your knowledge of you going over your usage limit.You will find the policy is if you have went over the usage allowance twice within a 6 month period then the systems will automatically upgrade your broadband package as this would indicate you are on the wrong package.Steedman28 I am sorry your laptop was stolen but you may find that you could have went over your limit previous to this and your package has just been amended.If you are on Sky Broadband Lite then you can set up a in your MySky account to keep you posted however, this is not available for the other broadband packages.There is quite a few factors that can affect your usage such as:Another thing to check is in case anyone else if using your broadband wirelessly without you realising as you may find you need to change your security password if you have previously allowed someone access.I hope this has helped clarify both your usage issues and let me know if you are unsure of anything and you may also find this helpful.CheersThey are mad - one thing after another. . . . . .Go to HELP & SUPPORT in teh top tabs (next to MY SKY and your user name) - Click in there are there should be a list of issues . . .. well there is for me. Hopefully you have just the one.Dont know WHY SHY consultants couldnt have told you this first up!?AdamVicN wrote:I'm in the process of placing an order with Sky and have had a few teething problems. Every time I speak to someone I then get a text saying something along the lines of: "your help request MHR-###### has been created. To keep up to date with your request go to and view MHR-######" But when I go to this link it just takes me to the normal account log-in screen and there is no link at all that I can find that will take me to a 'help requests' section, and it fails to find anything when I do a search for it.Has anyone else managed to view their elusive help requests? Or do they not actually exist?They are mad - one thing after another. . . . . .Go to HELP & SUPPORT in teh top tabs (next to MY SKY and your user name) - Click in there are there should be a list of issues . . .. well there is for me. Hopefully you have just the one.Dont know WHY SHY consultants couldnt have told you this first up!?AdamVicN wrote:I'm in the process of placing an order with Sky and have had a few teething problems. Every time I speak to someone I then get a text saying something along the lines of: "your help request MHR-###### has been created. To keep up to date with your request go to and view MHR-######" But when I go to this link it just takes me to the normal account log-in screen and there is no link at all that I can find that will take me to a 'help requests' section, and it fails to find anything when I do a search for it.Has anyone else managed to view their elusive help requests? Or do they not actually exist?I'm on Sky Broadband Unlimited, my download speed varies between 8mbps and 11mbps, with an upload of between 0.7mbps and 1.1mbps.I'm finding Minecraft is very laggy when connected to my VPS minecraft server on the internet, yet others players don't have the same problem (they say it's really slick), so I know the problem isn't with the server.This is when my home connection is otherwise working fine and not in use by anyone else, I've tried wired and wireless and have rebooted my router too.The minecraft server I connect to, has 100mbps internet bandwidth, a traceroute reveals it is 10 hops away fom me with a ping time of 40ms.My PC is in good health (no viruses/spyware) and it works fine playing minecraft on a dedicated server I have here on my home network, so I believe the problem is going to be with my broadband connection, hence why I want to try the gaming profile.I'm aware of the effects of switching to the gaming profile, from other posts on here from Sky staff, and am happy to switch over? Can a member of Sky staff arrange this for me via the forum (I'll PM my details to Sky Staff if required).Hi Josias, I am glad to say MTV is available on however, not all content will be shown on this as they differ to what is available through a TV subscription due to licensing and broadcasting agreements. As for being available on Sky On Demand I can only advise you to keep checking as programs and content are always changing and to make sure you never miss out on the latest episode of Geordie Shore click your and . If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.Thanks for that bigtdevon, I think I understand what has happened now. The offer including the ?100 voucher is an online exclusive order so has to be placed through the website in order to be eligible for the voucher. As the order was placed over the phone with an advisor the ?100 voucher isn't available however in your case a ?25 voucher was. I understand this has caused a lot of inconvenience to you and I would like to apologise for this. However we are not able to send the ?100 voucher now. I understand you may not be happy with this but I hope you can understand our position on the matter. If you need any further help please get back in touch through the Forum. Cheers,So in the beginning I started off with a netgear dg834g back before sky used MER it was fine and I was able to switch to different routers and easily obtain the speeds and have the extra's that I needed...however since then it went onto the sagem fast 2504 which I found limited and slow and now i'm onto the sky hubSr101..and not much has changed...I upgraded because of the wireless ofc but what has happened to the nice features?? I mean will sky ever have a router with a USB port on it or some Gigabit etherner ports..I was expecting a bit more...and since the network I have at home I send large files and stream things...a Gigabit is nessecary...and thanks to MER well I can't really use another router...I just want to know why no Gigabit ports with this new release?? and when we will finally see a router with some?? or is there some way to ask to be able to use any normal router??and I don't really wish for a third router in my house..connected to the sky hub...I just want a router downstairs connected to the internet with gigabit ports...and it's a bit ridiculous seeing as other ISP can actually provide this...and sky is like the second largest...or close..Hi valerie20008,There are a few different way to set Sky as your home page depending on the browser you are using, such as:If you are using Internet Explorer, there is a drop down menu next to the Home icon that gives you the option to change your home page.If you are using Firefox, you can change this within the Options menu under the General tab.In Google Chrome, you can change the home page in the Settings menu.Also you can use the disk that came with your Sky router to add this option again.If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.Xen-Pu+Ovid-Sophron-Naso wrote:Hi: How does one now actually access the Sky A - Z Film Finder & search for a particular HD movie during the next seven days, as during the past week all I get a red "0" is displayed at the top left of this Search.Although that I can use the Sky remote & move across to the right from All Movies then to HD et cetera and then go down this menu in order to view any these HD Movies listings - this system is not what I'm actually talking about at all!In other words, has this Film Search service now been with-drawn! - When I had phoned up Sky Support three times over the past few days all I got from Sky Support was to do a system re-build which is not necessary as that does not solve the issue!From one call later today I was told to do a Search using the Services button on the remote and along the top I had to move along until I find Search and then select this button & do this that way etc, which is a very long way to find out exactly what HD movies areshowing & on what channel.The old way was to load up any HD movie that are actually showing & then press the Red button while that HD movie is showing upon the Sky remote & then select Films showing in the next 7 daysThanks. Xen.--------------------------------If you feel I have been helpful, please click the star under my name to give me a kudos for this post, as I'll be very grateful :-)I just checked my A-Z Film Finder exactly the same issues as you.Will have to wait for a response from Sky.I agree what is system rebuild going to do?I received a letter in the post advising I was to recieve a FREE 2TB Sky+HD box. I registered my interest.Today I received an email telling me to call 08448 245 460 before 9th June 2013 to arrange delivery of the box. OR 'click here' to do it online.I did the 'click here' bit but its not at all clear what if anything has been ordered, as the link does not mention anywhere the offer.So I called the number.First time I was told there was a 20 min wait and was cut off after about 5 mins.Second call there would be an 8 min wait.Indian sounding Gent answered who did not have a clue what I was talking about and put the phone down.I was not happy.How do I arrange delivery????QuestionHow do I ask a question?AnswerYou can ask a question using our "Ask a Question" app. This is located at the top of our .Type your question and our app will search to see if there is already an answer suited to what you've asked.If an answer exists based on the question you've typed, you'll notice the solution(s) appear underneath "Does this information help?".If the answer(s) don't help click the 'Continue' button. This will then direct you to post your question allowing our community to see this and look to provide you with an answer.Select the most relevant Q&A board to post the question to. Please give as much detail within your question and also include anything you have already tried. Please don't post any personal information as the question will be posted in public. Once you click 'Post' the community or one of our Knowledge Advisors will provide you with an answer to your question. It may take a little time, so please allow 24 hours for a response.When you receive an answer(s) to your question a notification is sent to the e-mail address that has been registered with your Sky Help Forum account. If the answer(s) helped with your question you can mark up to two of them as the solution. If the answer(s) provided hasn't helped you may want to consider starting a discussion within a relevant . You can accept the answer(s) as the solution by following the options below.Hi denmark1, Thanks for your post and welcome to the Forum! When you spoke to the contact centre the reason you would have been asked those questions is to protect your account information. The last thing we want is for someone to call in pretending to be you with some of your details and then making changes to your account which you may not want or have authorized. Once those security questions have been answered an advisor will be able to access your account and cancel the engineer visit as you requested. Hope this helps and Enjoy the Easter weekend.Hi Zippy12, Congratulations on your new upgrade of phone, I do hope you are enjoying this. I would like to be able to get your Sky service back up and running on your new Galaxy S4 as soon as possible. To help further can you let me know if you have contacted your provider that you pay each month for the Sky Sports TV app? Also have you asked them to cancel the subscription on your phone to allow you to add this to the other one? If you have not you will need to do this and let us know how you get on. CheersHello Rebecca, If you wish to downgrade your Sky package by cancelling Sky Sports then you will need to call us directly on 08442 410 266 and provide a 31 day cancellation notice. If this information doesn't answer your question then can I ask that you post your query onto our dedicatedboard in our Help Forum and a member of our community can help you further. However ifthis information has helped answer your question, then please click Answeredas this may help other customers with a similar question. Cheers,Essentially had a long string of issues with the broadband service from Sky, complaints escalated to manager level, line engineer visits, almost daily calls to customer solutions and broadband services, etc.Yet, the line is still impossible to have a stable session of gaming on. (Apart from a 3 day period where a non-standard profile was used on the line.) Spikes of 1100+ms delay, complete loss of upstream packets (yet downstream is unaffected), line drops 1-2 times a day.So, what do I do now? I've waited for Fibre for over a year, as that was the most reliable solution, however my patience is null at this point.I've even tried complaining to BT.Oh and a list of tests ran recently:- Multiple line profiles attempted.- Line stablization program attempted.- Multiple routers tested.- Tested with spare ADSL filters.- Wireless / Wired.- Multiple devices tested.- Line engineer visit.Since the last few attempted fixes, noise on the phone line has re-surfaced which had been initially solved by the Line Engineer visit.Latest line status: (Downstream / Upstream)Speed: 5302kbps / 797kbpsLine Attenuation: 47.0db / 30.0dbNoise Margin: 6.1db / 15.9dbDownstream varies from -3 to 9.Upstream consistently around 15-16. (Dropped to 7 on the temporarily stable line profile.)OK - I had 5 accounts entered into Windows Mail when this happened. That was gmail, icloud, 2 btinternet and my default which is from my domain which is larigan.com which I have with names.co.uk. After whatever happened happened I only had my gmail and icloud accounts working, the other three were not letting me send emails. I went onto your on line site and made the necessary alterations to the three remaining accounts and both the btinternet accounts were restored. However my larigan account which is my default and which 95% of my mail is sent from and arrives through was still not working. Since then I have added a sky yahoo account which also works. When sending from larigan.com I get no message but the windows logon window pops up asking for my name and password. I put that in and the same window just keeps on popping up until I click on cancel. When receiving mail to larigan.com now I get this message....The server you are connected to is using a security certificate that cannot be verified. The certificate's CN name does not match the passed value. Do you want to continue using this server? I answer yes and the mail comes in. This is annoying to be asked this every single time I want to download a mail. I have been using this server for at least 15 years, possibly longer, and wish to continue using it. The pop value for it is pop3.larigan.com, if I don't use that then I don't get the mail down. smtp I am using your smtp.tools.sky.com. I asked Namesco about this and they said I would have to speak to my isp which I believe is you. Is there anything else which could be responsible for these alterations which occurred? My AV for example? I can't see any email settings on there. Nor on my windows firewall and shield. Did you change some settings at that time? Thank you.Thanks for getting back to me on this!At present I have smtp settings as follows:port 465, SSL required.address: smtp.tools.sky.comno SPAMy server requires authentication. Use same settings as incoming mail.When sending with these settings I just get the LOGON window again and again. Then when I cancel it the message says some errors occurred during sending but nothing more specific.Other ports I have tried are 25, and 587, and 2525 with and without the SSL.Nothing works ever....the only variation is the message I get.Thank you!Hi All, Are there folks still trying to get their hands on the wireless connector? All you need to do is go toand register your interest by clicking the button and signing into your Sky account. We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service. We have a full FAQ on this offer Some terms and conditions you should be aware of… * Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box: i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand. ii If it starts 4E30, unfortunately your box isn't compatible.Hi All, Are there folks still trying to get their hands on the wireless connector? All you need to do is go toand register your interest by clicking the button and signing into your Sky account. We want you to get as much value as possible out of your package. That’s why we are offering a free connector to those who don’t use our On Demand Service. We have a full FAQ on this offer Some terms and conditions you should be aware of… * Most newer Sky+HD boxes are compatible with On Demand. However, Thomson boxes, older Sky+ boxes (white boxes) and Digiboxes (black or white) will not get On Demand or Catch Up services. If you're not sure about your Sky+HD box: i. If it starts 4F30, 4F31, 9730 or 9F30, your box is compatible with On Demand. ii If it starts 4E30, unfortunately your box isn't compatible.Whilst we are assured that all is being done to resolve this fiasco I am still doubtful that it will be resolved in the near future.I have now been in contact with the customer service team three times, not sure if this number is being billed or not, but I cannot fault the professionalism of these operators, even though they could not help.A lot is being talked about fixing this issue but there has been no communication as far as I can see regarding any compensation for the failure to send or receive emails. I for one have lost a significant amount of money due to these issues, in excess of ?1,500.I am also awaiting emails regarding job applications that I have pending, if I have lost a job because of these issues then this could amount to many thousands I have lost.I would be nice to have a communication as to what, if anything, Sky is willing to offer in compensation.While this is a free service it is a service and as such has a minimum standard that should be maintained. This has not been the case.I await a response from Sky, I will not hold my breath as I would like to continue to live, and am not hopeful of a satisfactory answer.Hi, and thanks for the quick reply.That was what I was thinking, I'm just getting confused as the packages are different to when I first joined. I have a HD package which is something you don't get now. So in theory if I take off sky sports I should be left with EE+ and the HD package, meaning I get F1. My dad got rid of sports a while back and still has F1.When it first came out F1 was free if you had the HD package, even without sports. But seeing as that isn't a package you can get now how does that affect those of us who do have it?Hope that makes sense!!GavI keep (more or less continuously now) getting an alert, the "FYI - we need to update your service. Please give us some info at skyviewinghelp.com." I have tried nearly daily for over a week, and everytime the website tells me that it is experiencing technichal difficulties and to try again later. I am not the sky account holder - my box is a multiroom one. This alert with reappear within minutes, if not seconds, and is making watching anything totally impossible, and immensely frustrating.Please help?This is a tale of my Fibre install woes:I'm running broadband unlimited but it has a pathetic speed of 0.5Mb due to distance from the exchange.I've done all the tests, etc but thats the best they can do.I noticed Fibre available when surfing for alternatives in May so I book an install for 21st June.My wife takes and unpaid day off and waits in. We've received our fibre router in the post (which is idential to our current broadband one, even the same model no) as well as 2 text messages confirming the install date.The day arrives and no engineer turns up. A call to the helpdesk just advises us that someone will call back (this was a Friday). I wrote a complaint via the Sky website and got a confirmation email that it had been received.On Monday we got a call on the voicemail from Sky asking us to call back. I called back in the evening (another 20 minutes in the queue) to get through and find out the Fibre department was closed. After a bit of complaining the guy said hed call back in the morning (Tuesday) and put me through to the right department saving me 20 minutes on hold again and a hefty mobile bill too. Did he call? Of course not. Fuming with anger I drove home in my lunch hour and called them. Another 20 minutes on hold etc and I find out the install was cancelled (at their end but no one told me) and the cabinet in my area was full. I would have to call back in a few weeks. I complained about the ?50 charge already and he said they'd waive that. At this point I gave up and went back to work.That eveining I wrote another complaint and got yet another confrimation stating they'd get in touch within 72 hours.At this point I decided to also write an email to stephenvanrooyen who was listed as the Deputy Managing Director of Marketing on my install letter. I got an email back later that eveining that reads:Hello,Thanks for your email.I??ve asked one of my team to look into your query for me. They'll be in touch with you very soon.Kind regards,Stephen van RooyenManaging Director, Sales & MarketingIts now 6 days since my first complaint and 48 hours since my last direct complaint to Stephen above. I have not had a courtesy call or an email saying they are looking into it or anything. I really have little belief that I will even get a response.SO the question is: Does anyone have a person I can contact that can get things sorted?OR if anyone from Virgin or BT etc is out there; please please please supply postcode area RG22 4** and I'll happily sign up!HiIts+a+Joke,Sky Fibre Broadband uses FTTC technology and uses the Openreach Fibre infrastructure in an exchange area before connecting to the Sky Fibre LLU network at the local exchange.There are currently Three Criterias that you need to meet to be able to get FTTC broadband such as Sky Fibre Broadband:1) Your Local Exchange need to be Fibre (FTTC) broadband ready and accepting Orders2) Your local street telephone cabinet (pcp) needs to be upgraded with a FTTC cabinet3) Sky needs to buy a GEA Link to Openreach's Fibre infrastructure at your local exchange.Sky FTTC (Fibre to the Cabinet) fibre broadband uses Openreach's Fibre infrastructure in your exchange area.Have a look here to see if it is available to your address:The instructions on the link above will also tell you what exchange you are connected to, and what steet cabinet number you are connected to as well (if applicable)However Sky also need to buy a GEA link from Openreach to connect the Sky Fibre hardware in the exchange to the Openreach Fibre infrastructure, this will then allow SKY to offer Sky Fibre to those who are in a FTTC area.Hope that helps,CheersQuestionHow do i locate my Sky account number?AnswerThere may be instances where you require your Sky account number particularly in order to register for Sky's online services like Sky Go. There are various ways in which you can locate your Sky account number :1. OnlineYou can find your Sky account number online through your My Sky account.2. Paper Billing StatementIf you receive Paper Statements from Sky each month you can also locate your Sky Account number in the top right hand corner of your billing statement.3. Sky Active through your Sky BoxYou can also access and manage your Sky Account using the interactive services through your Sky box. In order to access your Sky Account details you will require to have an active telephone line connected to your Sky box.Usually OK at navigating websites, but tried My Sky, My Account, My Package and all sorts.Just want to remove / untick the ?5 per month I get charged for Sky Go Extra.I've decided it's not worth the money (it used to be free and still is on BBC, C4 etc)Really struggling, seems like a minefield or they're not making it easy.Maybe I've missed something?Only thing I can think of, is that I 'bought it' on my laptop (signed in) and am currently on my Home PC,but surely that's not a problem?ThanksBizarrely no 'Reply Button' to reply to Caesarome to thank him.Never got his linked page in all my searches.Hopefully it's worked.Good Morning NATTHECAT, If you wish to downgrade your Sky package by cancelling Sky Sports and Sky Movies then you will need to call us directly on08442 410 266and provide a 31 day cancellation notice. If you were to remove Sky Sports and Sky Movies and only keep our Entertainment package then this costs ?21.50. If this information doesn't answer your question then can I ask that you post your query onto our dedicatedboard in our Help Forum and a member of our community can help you further. However ifthis information has helped answer your question, then please click Answeredas this may help other customers with a similar question. Cheers,You do seem to have had an unfortunate experience! I can only praise the Sky team, and in particular Cheryl with whom I had both email and phone contact, after initially doing the on-line Home Move thing. She kept me appraised at all times of whet was happening, I got texts to my phone on a regular basis, and on the day in question, the engineers were on site 10 minutes before the time given, and had the job done and were gone within the hour, and it involved drilling into solid stone walls (18th century 3 story house), running cables over the roof to the other side of the house, etc.This is the 4th home move I have done with Sky and far and away the best and most professional. It ran smoothly despite my frequent requests for changes to dates, subscriptions and other things.As I just posted in another thread, acually there has been a very clear pattern right back to the beginning of SkyGo, and inded further back to the time of SkyPlayer. And it has nothing to do with licence rights. I can't imagine who dreamed that up as a reason, or why.The pattern is:For shows broadcast on Monday-Friday evenings EXCLUDING Bank Holday Mondays, the show appears on SkyGo either during the broadcast (sometimes) or witin an hour or so afterwards (usually). HOWEVER, of the three locations of: the 'latest added' strip at the top of the channel page, the 'latest added' strip at the top of the channel type sub-page (like Sky1 Drama, for example), and the series page, there us usually quite a difference between when it appears, with the order apparently at random. So e.g. a new episode of a Sky 1 Drama sereis may appear in the latest added strip at the top of the Sky 1 Drama page while the episode is 40 minutes into its broadcast, the latest added stripat the top of the Sky 1 page half an hour after the broadcast, and in the series page an hour after that. I just flip between those locations whle waiting.For Sundays and bank holiday Mondays, Sky appear to have no staff in to add shows broadcast on those days to SkyGo. The staff on the Monday add the Sunday programmes, though not until after the Mondayprogrammes, and often don't actually catch up with all the Sunday ones until Tuesday. And if there's a bank holiday Monday, it gets even worse. They don't even start adding the Sunday and Bank Holiday Monday programmes until the Tuesday, and even then only as and when between uploading that Tuesday's programmes, so many of the Sunday and bank holiday Monday programmes aren't added until the Wednesday.This has ben consistent every single Sunday and bank holday Monday, so I'm surprised you Sky staffers dont know this.Therefore, for example:A Sunday show like Hawaii Five-0, on weeks with no bank holiday Monday, never appears on SkyGo until late on Monday at the earliest, and often not until Tuesday evening. When there's a Bank Holdiay Monday, the Sunday episode will never appear before Tuesday evening, and often not till Wednesday.A Monday show like Game Of Thrones, when it is not a Bank Holdiay Monday, will usually appear that evening on SkyGo, an hour or so after the brodcast, and sometmes even before the end of the broadcast, although it may well appear on ONE out of the latest added Sky Atlantic page strip, the latest added SkyAtlantic Drama page strip and the Game Of Thrones series page quite awhile before the others. But when there's a Bank Holiday Monday, it will NEVER appear on the Monday evening, may someimes appear quite late on the Tuesday evening, and will most often not appear unti the Wednesday when they'd finally cleared the backlog of adding all the sunday and bank holiday progrmmes while still doing that day's programmes.So you Sky staffers here should know to expect posts wondering where Monday episodes have got to after Bank Holiday Mondays, and explain accordingly.Or better, you should poke Sky into actually paying time-and-a-half to get the SkyGo updater staff to work normally on Sundays and Bank Holiday Mondays. Frankly, people expect TV-type entertainment to work over weekends and bank holidays, not 'go dark' on them. And it's not as if it would make even a faintly noticeable dent in Sky's profit margin.Good Evening xyzTurner, A massive welcome to the Sky Help Forum and thanks for making your first post. Unfortunately yourwon't take affect until the changes are made in 31 days time as at the moment it will still show your existing Sky package. I have complete faith that the agent has put in place the correct changes on your account however I appreciate you wanting to double check this. If you wish to chat to an agent usingto confirm this then you can. Let me know how you get on or if you have any other questions. Regards,Logged a complaint last week online on the 11th June following a wasted effort of trying to upgrade with sky the week before.In short previous discount on TV\BBand & Telephone ended on 6th June. Not making best use of TV Sub (Dont have movies or sports), but wanted Fibre Broadband instead of bband unlimited as wanted better connection (online gaming etc).. So I thought had negotiated an resonable discount for taking on fibre and keep same package. The upgrade to Fibre being more important to me than keeping sky tv..Retentions OP had problems putting it through the system so said had put everything in place, would complete it next day and call me back next day..You know where this is going. No call back received, left it to the 11th chase up, to be told I cant have fibre on my line - even though BT are fine to install..I said fine, let me give notice to leave sky tv since no longer wish to keep the deal -- fibre being a dealbreaker to me!.. No Fibre, No stay in my eyes.I was then told because the deal involved a reduction in charges - that I was now tied back in for 12 months.,,So they give me a discount on something they cannot provide (that was crucial to the deal on my part!), but now claim that I am still tied in for broadband..The retention agent couldnt escalate the complaint on from there as 'nothing they could do'.Filed the complaint online- got the standard will reply back in 24hours, but no response yet...Any suggestions???they go were they think they will make the most money.could be though the exchange was small fibre was easier to deploy, or that the internet without fibre was so bad that they could quite safely say that they get a good number of people signing upafter all if you are paying ?7.50 for 15-20 meg, and you not a gamer or heavy downloader they paying 20 meg for something you are not really going to get any benefit from would mean most people won't sign up.There so many factors that they use to work out where they get the best return on their money fromGood Evening elektra666. Thank you for your recent post to the community and welcome back to the Sky Help Forum. Please and log into your online My Sky account Upgrade section. You will see a drop down tab with Your current Sky Box written beside it. Pick the type of box you have at the moment from the drop down. You will then see all costs for the equipment and installation. If this resolves your enquiry please mark this as an accepted solution, otherwise please post on the relevant board on the forum where the community or we can assist further. Kind RegardsHI kittypaul, Welcome to the Sky Help Forum and thanks for posting. Can I ask why you want to cancel your TV, was there an issue that you were having that we could maybe help you with? I am glad that your happy with your Talk and Broadband. How long have been Sky TV customer? Also if you wish to have a look at your broadband and talk packages, you can check here: . If you cancel your TV and only now have Standalone Sky Talk and Sky Broadband then there is a fee of ?2.50. I hope this information is useful and as always, if you require any clarification or help at all with anything else, please come back to us. Many thanks,Hello Pete.Bernie,It is indeed. Sky Talk Anytime is only an extra ?5 per month for the tariff. You can check your current telephone usage and decide if upgrading would make sense though , where you'll also be able to change the tariff if you decide to do so.What I mean by 'decide if upgrading would make sense' is that MySky allows you to check your call itemisation and you'll be able to see if the amout of calls you're making (and their cost) would make upgrading to Sky Talk Anytime worthwhile.I hope this info. helps, thanks for coming to the Sky Help Forum to get in-touch with us. I hope to catch you again soon.Best regards,I am sick of sky constantly putting their prices up every single year and look at the billions in profits they make. When my contract runs out in a few months, sky TV will get the heave ho. I like the broadband but that's about it. Even though I have a 1tb and a 2tb box I bought, I don't care because we can't record if we leave sky unless we pay them another ?10 for the privalage! I still have a Freesat+ box that I can record with so bring it on sky, I'm going back to them. I only went back to them because I got 75% off everything but no way will I be paying full price when it runs out. Only good thing is I have half price broadband for a further year which I don't mind paying. Wish I could do away with paying for the telephone because I never ever use it.you can put parental lock on..How to use parental controls on Sky GoThis process will affect Sky Go only. Any parental controls on Sky TVwill notbe changed.Sky Go content with the selected certification and all higher certifications will now be restricted. For example, choosingCert 12will restrict access toCert 12, Cert 15,andCert 18programmes.Note:Viewing restrictions cannot be applied to programmes streamed live through Sky Go unless those programmes have an age certification. All programmes in the On Demand section of the Sky Go website and Sky Go app do have an age certification, so viewing restrictions can be applied there.Good Afternoon beccibaxter1,We have a few call features that can be added onto your Sky Talk Line Rental such as Anonymous Caller Reject at ?4, which reject calls where a number is withheld and Last Call Barring at ?3.35 a month, which bar incoming calls from the last number (up to 10 numbers). These can added through yourby clickingMy PackageandAdd Telephone Services.I would also suggest looking at our advice page on, which will supply a lot of information and advice on this topic. Also have a look at registering with(TPS), this is an official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.I hope this information has helped answer your question. If so, then please clickAnsweredas this may help other customers with a similar question. If not, then please post your query on the relevant board in our.Thanks,Hi Gunnapaul2First off, let me take the opportunity to apologise for the poor service you have received so far. Let me try to help on this one.Your broadband speeds dropping consistently should have been investigated further, not just put back up to do the same again. If the line looks stable when you call, then yes, we can raise the speed manually although if the problem isn't found then the DLM will drop it again automaticallyto prevent any instability on the line. We do not dropyour speed manually unless it is to fix a fault, and this would be done while speaking to you directly.The basic troubleshooting you referred to earlier is intended to rule out issues and narrow down possible causes. For example, accessing the test socket is designed to rule out faults with theinternal wiring.To try and narrow it down, are you directly into your master socket? Did you access the test socket to see if that made any improvement? Also, do you switch your router off at night? I know this last one seems a strange question, but if you do leave it off for a significant period of time then the DLM may see this as lost connection and lower the trained in speed. Do you get any noise on your phone line as this usually indicates a line fault?Let me know and I'll get back to you as quickly as possible.RegardsHi MxBobby, Thank you for coming to the Sky Help Forum for tech support. I see that caesarome has been trying to help. Thanks caesarome. Don't want to be the bearer of bad news however we are unable to give you any assistance on this as we only support Sky issued equipment. I don't use this kind of router so I couldn't even give you my personal advice on it. My suggestion would be to look out for someone like caesarome from within the community that has experience with this. I hope to get the help you need.Hi Colin.P+James, Sorry the link that I send gives you gives different options on how to use your email account however, if you are wanting to delete a folder then you just need to right click on the folder in question and then select delete folder which you will then be presented with a pop up asking if you are sure you want to delete this and you would then select “OK”. As for deleting bulk mail you will click on the box at the left hand side of the message until a tick appears and then when you selected the amount you want to delete so all the ticks are showing on the emails and then hit the trash bin at the top named “Delete”. I hope this has helped and please keep me posted on how you get on.u told me that i didnt want to know that i wanted to know how to delete it because i dont want it anymore because i wont be using it.ps: ive got tv so idont this this accoutn thats why i want to know how to delete it okT.Delanowski wrote:Hello,How to delete my unwonted MySky online account ?I have had it as my previous account but at the moment i had to create another one with my new order at my new flat.I could not do Online Home Move (system did not allows me to do it so i had to phone you and sort it out).At the moment I have two Online account which one is for the new flat and the old one is from my previous sky account which is cancelled.I do not need one of them (this one which I actually post this message) - how to cancel my online account ?Thank you for your help.TomPS. Sorry for my English.Iam creating this page (as one of many) so I can help explain Wi-Fi basics and how to improve Wi-Fi performance.A Basic Understanding of Wireless Standards & How Wi-Fi Works...- Wireless StandardsThere are many different types of Wi-Fi Standards in use, I refer to Protocols 802.11A, 802.11B, 802.11G, 802.11N, 802.11AC and now 802.11AD (arriving in 2014) , We usually refer to these as Wireless-G, Wireless-N or Wireless-AC, currently the most popular protocols in use are Wireless-G (upto 54Mbps) and Wireless-N (upto 150Mbps in 20Mhz mode or upto 270/300Mbps in 40Mhz mode, if router and devices support this mode), most of these protocols use the 2.4Ghz Radio band, there are also now Dual-Band routers which use 2.4Ghz and 5Ghz and soon there will be Tri-Band in 802.11AD.- BroadcastingUsing the 2.4Ghz Spectrum & Wireless G & N as an example (as these are the most common protocols in use today) your router broadcasts over the range of 2.4Ghz (2,400Mhz) to 2.4835Ghz (2,483Mhz), each channel is 20Mhz Wide (or 40Mhz wide in upto 270/300Mbps mode) and each channel is spaced 5Mhz apart, because each channel is a quarter the width of the entire band it means channels over-lap each other (which can cause problems with multiple neighbouring networks in range of each other), for 'G' and 'N' networks there are actually FOUR non-overlapping channels (as opposed to people usually thinking they are just three) - these are 1, 5, 9 and 13 - the advice of using channels 1, 6 and 11 came from older Wireless 'B' technology as the channels on that protocol are 22Mhz wide. There are only TWO non-overlapping channels in 40Mhz mode as each channel uses half of the entire spectrum to get speeds upto 300Mbps.Credit: Liebeskind, Wikipedia- InterferenceThe most common form of Wireless Interference is neighbouring networks affecting each other, but interference can come from other sources from around your home, these are usually other radio devices that use the same 2.4Ghz range such as DECT phones, Baby Monitors, AV Senders, Wireless Door Bells, Wireless Thermostats, other things such as Halogen bulbs, Dimmer Switches and Microwave ovens can give off interference that can affect it, also faulty electrical devices nearby could be emitting RFI (Radio Frequency Interference) or EMI (Electro-Magnetic Interference) that might be affecting it, the only way of being able to find out is by turning all devices off then turn on 1 by 1 and test you wifi until you find the culprit.How to Improve your Wireless Range...- Checking Neighbourhood Congestion & Changing ChannelsThe first thing one can do to try and improve reception issues is to monitor your neighbourhood's wireless spectrum usage to see what channels are being used so you can move your broadcast into a less congested part of the spectrum, the best way to do this is to download a program called inSSIDer (in my signature below or google it), install and launch the program, click the start button so it starts monitoring (if it doesnt start automatically) then click the 2.4Ghz Tab, remember the lower the number (such as -45dBm) the stronger the signal, it will show on the 2.4Ghz Tab as higher in the chart.Now using the program you should be able to see yours and your neighbours wireless networks, the channels they are using and their signal strength.If your channel is over-lapping any of your neighbours and you can see un-used spectrum then change your channel to suit, e.g. if your neighbours are using channels 1 and 11 then you use 6, if your neighbours are using the entire spectrum then your best bet is to match the channel that has the weakest signals on it, try to avoid overlapping multiple networks as this can really cause you problems, you should be free of neighbouring channels OR over-lapping or sitting over just 1 channel, never sit between 2 neighbouring networks where your signal over-laps both as your router and devices will be waiting for traffic from both and thus slowing you down further.If your neighbourhood is totally congested with several or more networks and is having an impact on performance then you can upgrade to a 5Ghz router...BUT...all your devices must also be upgraded to 5Ghz and this would only be possible with PC's and Laptops... mobile phones would not be able to use 5Ghz (unless supported), most 'Dual-Band' routers will operate both bands at once so those devices that dont support 5Ghz can use the 2.4ghz Radio and those that do support 5Ghz can use the 5Ghz Radio.If your neighbourhood is completely or almost un-used but only by you, then try the free channels and monitor the signal strength in inSSIDer, e.g. I find the strength is better on channel 11 than 6 (both are available) - this means that around that range (channel 6) there could be some interference from other sources.- Router Location and OrientationAnother way to help boost signal range is your routers location and its orientation, Ideally your router would be situated central to where all your devices are that use it, this gives all your devices a good share of signal strength, if you have your router in one corner of the home then those near it will have good reception and those at other end of home will have poorer reception. Most routers today have internal Antennas, these antennas are in a fixed position and in routers that sit flat means they are usually pointing off horizontally, if you have a router sitting flat you may find your signal improve quite a bit if you stand it up - you can also turn it 90 degrees one way, then another and see if signal gets any better again, one can monitor inSSIDer whilst making these changes, of all flat lying routers I have tested the signal strength greatly improved once the router was stood up on its side, turning changes the orientation of the broadcast signal, basically your signal is bouncing off walls aswell as going through them so turning the router can strengthen (or weaken) a signal....try it and see. Always try too keep your router free up on its own away from other electrical devices (see interference above). <-Click here to see how too change channel on your router- Wireless Extenders/Repeaters and Powerline Adapters (Homeplug Adapters)If your home is so large and your current router just cant cope then what you can do is purchase a Wireless Extender or Wireless Repeater, this basically sits on the fringes of the reception of the main router and picks up the signal and re-broadcasts it, this allows you to double your range instantly. Another option is to be rid of Wi-Fi altogether and use Powerline Adapters (Homeplug Adapters), especially if your devices are in a fixed location (such as PC's or STB's) these plug into your power sockets on your wall, one at router and one at PC and LAN cable from from each to each Adapter, your network is then broadcast over your internal electric wiring, not only does this remove the whole neighbouring interference problem but it is also more secure.Thats all I can think of for now...if anyone else has anything too add please doI have the router below and getting a very high connection speed (19999 upto 23999) - yes, for a change someone not moaning about the slowness!My problem though, is the router keeps resetting to the higher range which results in lots of connections dropped, 19999 + 7db is perfect and very reliable, my question is, is it possible to stop the router trying to conect at higher speeds? so bascially fix it at 19999?Manufacturer = SagemcomModel Number = F@ST2504nFirmware Version = 6.14.6a4N_UNIADSL Firmware Version = A2pD038m.d24hthanksYour Sky TV Guide is your gateway to a world of Entertainmentallowing you tocreate and manage your family's personal TV schedule. Whether you want to have easy access to your favourite channels, set up programme reminders so you never miss a thing orto set up parental controls to manage your children's viewingthe TV Guide is your central hub. This guide will support you in getting the most from your TV Guide.Favourite ChannelsSetting up a library of up to 50Favourite channels within your TV Guide will provide you with instant access to your favourite channels at the touch of a button.Sky Digibox / Sky+: Set UpUsing your Remote Control:3. Highlight the Channel you wishto be set up. Press yellow.4. Once the channels have been chosen, press select to save.To access your Favourite Channels:Favourite channels are highlighted in thesearch and scan banner with a tick next to the channelsname.SkyHD : Set UpUsing your Remote Control :To access your favouritechannels:Search : Finding your Favourite ProgrammeYou can use your TV Guide to search for your favourite programmes, find out when they are airing next, and set up programme reminders up to 10 days in advance.Sky DigiboxUsing your Remote Control :1. Press the TV Guide button2. Press the yellow button to select A-Z3. To find a programme, type the title using theletters on Sky remote control.Press the number key once for the first letter shown, twice for the second letter and so on, in the same way as you would write a text message on a mobile phone.Sky HD : Set UpUsing your Remote Control :1. Press the TV guidebuttonthen blue, The TV Guide Search menu will display.2. To find a programme, type the title using theletters on Sky remote control.Press the number key once for the first letter shown, twice for the second letter and so on, in the same way as you would write a text message on a mobile phone.If the programmeis on thesame channel at different times,the programmemay only appear once but with an episode stack. Press select to access available episodes. Episode listings will display.Programme InformationUsing your TV Guide you can access a full synopsis for any programme listed including, episode details, programme information, additional options i.e. subtitles, audio description, dolby digital sound at the touch of a button.Using your Remote Control :1. Highlight the required programme within the TV Guide2. Press the i button on your remote control for information3. A pop-up box with the programme synopsis and additional information will be displayed.Parental ControlsParental Controls allows you to monitor theviewing of channels through your Sky box.You canrestrict access to specific channels of adult content across the Sky TV Listings and pin protect content within your Sky planner.Restrict access to specific channels(digibox / Sky+)Using your Remote Control :To unlock channels a PIN will be required: This includes recordings made from locked channels at any time and records made after 8:00pm on post-watershed locked channels.PIN restrictions also apply to radio channels and programmes that have been manually recorded.Restrict Access to Specific Channels (Sky HD)Using your Remote Control:If a restricted channel is then selected a PIN will be required.This includes recordings made from locked channels at any time and if the recording was made after 8:00pm on a post-watershed locked channel.PIN restrictions also apply to radio channels and programmes that have been manually recorded.The solution suggested by ceasarome doesn't work for many, because the Mail options link gives a blank page. This problem comes up in loads of threads, lots of people are suffering and nobody seems able to fix it without having to mess about with Java. Totally unacceptable! The old SKY system was great and Yahoo has made a complete a*se out of it. Don't touch anything to do with Yahoo. They have messed up with SOOOOO many of their ventures and are a walking disaster area. Why Sky ever got involved with them is a complete mystery.If I create an account with Google, can I redirect all my SKY mail to them and use their settings to deal with spam before it is forwarded to me?Hi, yet another Chris. I was amused to see Jaqui's request for no jargon in the replies, then the replies had what to me was jargon.Fortunately I've not had this 'captcha' problem - I've not been asked for it anyway - which is just as well, because I haven't a ******* clue what 'captcha' means.My Spam seems to have reduced a lot now, though initially after the change over I was swamped with the rubbish, but Yahoo! still misreads as Spam some legitimate e-mails, which wasn't happening before, and so I have to check my Spam folder daily now. I access my e-mails with an ageing Mac and it annoys me that Yahoo! doesn't support my main browser (Opera) but offers options for my OS that don't support my OS - the only option they offer that is supported is Safari, which I also have, yet they list Firefox and Google Chrome as supporting OSX 10.4, 10.5, and 10.6 which isn't true as they only work with an Intel processor. This counts out 10.4, and most users of 10.5 (10.5 will work on a later Mac with Intel but most later Mac users will have upgraded to a later OSX). I like to have the flexibility of two separate browsers, which was fine with the old Sky mail, but now, according to Sky/Yahoo! only one can be used.I suppose that it's to be expected that a company that names itself after a cowboy's yell will turn out to be a cowboy outfit with all these annoying adverts all over the place, but what was wrong with the old set up?....if it ain't broke etc. etc.The solution suggested by ceasarome doesn't work for many, because the Mail options link gives a blank page. This problem comes up in loads of threads, lots of people are suffering and nobody seems able to fix it without having to mess about with Java. Totally unacceptable! The old SKY system was great and Yahoo has made a complete a*se out of it. Don't touch anything to do with Yahoo. They have messed up with SOOOOO many of their ventures and are a walking disaster area. Why Sky ever got involved with them is a complete mystery.If I create an account with Google, can I redirect all my SKY mail to them and use their settings to deal with spam before it is forwarded to me?I have 2 boxes DRX 895 as one is downstairs and other in my bedroom. I wanted to change channels on each at different times but found sky remote was changing both at same time. Last night I turned the bedroom one off so,that I can watch and change programmes on the one downstairs. As this was inconvenient by unplugging it all the time I au pinup with this solution that might help others as well.to explain, I have a 2tb upstairs and 1tb downstairs but both are same model.i turned of theRF outlook power supply on the one downstairs and change channels etc using my iPad and can use my remote upstairs without affecting the other one.everything works on it as long as I use the iPad for it but it saves unplugging bedroom one all the time, plus sky might think I haven't got it when they phone to check if I have unplugged it all the time.hopemthis helps others who have ashamed problem, only thing is I can't switch on or off using my iPad for downstairs sky box.this also,works on an iPhone as well.....i,have my iPad for one and iPhone for other box, works great....Hi Cdon716,Thanks for the post, we’re sorry to hear you are having problems getting connectivity with your mobile device. In this case as you are using a Sky+connector to provide the set top box with wireless networking, please do post your MAC address (long number on the connector starting with 182). Along with that please provide the router make/model and iOS/Android version.Please go through the troubleshooting guide which has a lot of things to check that might be causing the problem. That thread is here: If you’re still having problems after checking the above, please do post details on the Permanent Connectivity Thread - and we’ll work with you to solve those problems.Thanks,Sky+App TeamHi everyone,I wanted to pick some brains as I'm not sure what to do.Having been a very loyal customer of Sky for over 10 yrs, I called last week to see what offers were available to me and was told that if I moved my line rental and BT Anytime to Sky for the same price, I could get my unlimited broadband for ?7.50 p.m (saving me ?5), plus he would throw in the new hub and give me a discount on my tv Entertainment package.Liking what I was being offered I took this up and today my new 'hub' arrived, although it isn't a hub, it looks like a mini Sky box and is made by Sagem. Now the reason I was excited about getting the hub was down to currently having my old Netgear router sited in my kitchen, because if the router was in the front room (these rooms are next to one another), I can't get a connection upstairs in my bedroom (which is right above the kitchen) or in my garden shack. The only downside to this, is if I want my desktop PC or Sky box (for Anytime) connected, I have to move the Netgear back into the front room and plug the Ethernet cables back in.I have no idea what this new Sagem router is like, so I would welcome any suggestions on whether to keep the Sagem or ask for the hub - as I was promised it?Thank you in advance,LisaAs I type your stats have not been approved as yet! Indeed it could be the DLM-SKY DLM when you start or whenever!Normally begins within 72 hours.Sets a new profile based on the data anywhere between 1-6am.Will last anywhere from a few days to 10 or more.(28 days on my line)Checks the line 24/7, collates data twice per day.Continues to verify and accumulate data.If the line is not stable, then profile optimisation is requested.DLM now uses 3dB/6dB/7dB target downstream SNRs. Upstream target SNR remains unchanged.It would appear DLM will fine-tune impulse noise protection higher when first attempting a lower SNR.If it's stable, then it'll lift the noise protection which will raise sync speed without change in SNRs.SVBN customers (SKY LLU Lite Unlimited): Sky can't set lower than 7dB target SNRs. Only DLM can do this, its automatic!Will run again when it sniffs a change!Non-SVBN customers (Connect BT based line): SNRs are chosen from a drop-down menu. If DLM has set a profile with lower SNRs (3dB or 6dB), then Sky do have the option to choose them manually from the drop-down menu. However, if 7dB if chosen again, then the 3dB and 6dB disappear from the drop-down.I agree with Mark on both counts. To go a little further on the cable run issue: a run of upto 50m should not seriously degrade your signal as long as the cable is good quality and has been fitted correctly with no joins. I have runs in excess of 30m in my house with no signal loss issues. Bear in mind that an inline amp can only amplify - both signal and noise - so may not be of any use.More likely is a dish alignment issue or a faulty/failing LNB. How old is your installation and what type of sky box do you have?I returned from holiday on Tuesday, The phone was fine before I left. Now I cannot get a dial tone. I call voice mail and cannot get through. I got a call in yesterday but the tone was still present. I've contacted Sky technical support but they have not been very helpful to date. When I reported it on Tuesday I was led to believe that there was a line problem which would need to be passed on to BT. Yesterday the technical team called me when I was out wanting to run through other checks with me but I was out at the time. It was arranged that they would call back when I was home. Since then - nothing!I got a new wireless router last week and when I first plugged it in it found 10 networks, unfortunately when I highlighted the correct network I inputted an incorrect password. I have tried resetting it by using a pin in the back of the router but now it won't search for anything it keeps advising connection has failed. I know that my broadband wireless is working as I have a tablet that is picking up the signal.Can anybody help as I wanted to be able to use On Demand as my father is now housebound?.I have 3 accounts with Sky email for myself and family members. I have accepted the terms etc for my account and thought this covered the other 2 accounts. We can't remember the password log in details for the other 2 accounts and for some reason don't have any record of the passwords. I don't know how to sort it out and I'm now worried they will be deleted. Does anyone know how to resolve this as I have been on the phone to Sky for about an hour off and on and have had absolutely no joy? I can't log in to my account, but one or two emails are trickling through? nothing is coming through on the other two accounts.On 12th June, a Sky agent called me offering to wipe ?200 from the debt owed and would accept a payment of ?26 to restore my services. I said that I wa unable to make the payment at that time but would be in a position to do so today (21st June). We then arranged a convenient time for him to call me back (1pm today) to take my payment and switch my services back on.It is now nearly 4.30pm and guess what? No call back!!The exact same thing happened a few weeks ago!Now clearly it seems that Sky no longer require my custom and would be happy for me to switch all of my services over to BT.I had an online chat with another of your agents this afternoon who promised to arrange an urgent call back after I threatened to defect to BT with a deadline of 5pm today.I still haven't received a call!!!!!!Sky - please call me back as promised, take my payment, switch my services back as promised or BT here I come!!Hi gordon+Hutchinson,It's good to see a new face on the Forum.As someone who has just recently moved home I can fully understand what you'll be going through, the best thing for you to do would be to get in contact with our Home Move team who will be happy to arrange everything for you so that it's one less thing you need to worry about.If you're going to be in your current property until you move home then a date will be arranged for the day you move or just after, just follow thisand you can get it sorted out.I hope the move goes well and nothing gets broken Cheers,of reporting this pathetic service from sky - for f's sake look at how many people are complaining and I bet only a small minority bother coming here and complaining instead just give up trying to watchand if they ever need proof the problem IS SKY's END it's the fact I can browse ALL other websites quickly today (and now and always) and yet even this forum took nearly a minute to load - the problem is at SKY, not usersFYI today I managed a full ten minutes before the buffering started and as ALWAYS once it starts it NEVER recoversjust for more proof of where the problem lies I will go over to another streaming service and see how that istheres a surprise, IPLAYER STREAMS PERFECTLYsuggestion for the bean counters at sky SPEND SOME MONEY and employ someone who KNOWS WHAT THEY ARE DOINGPS while iplayer still runs perfectly, I looked back at pathetic sky and there's a message I have never seen before ( A NEW ERROR! to me anyway)"we are not able to change the channel, please refresh the page to try again and if the error continues contact support on 08442 411 599[c:21020]"first I will say I DID NOT TRY AND CHANGE CHANNEL - so that's a lie - and secondly, naturally, refreshing - as suggested by SKY's error message - does absolutely NOTHING apart from remove the error messageHi Daniel, Don't worry the Recruitment team will be in touch shortly. They will be reviewing candidate applications and shortlisting those we want to speak to. If you are successful you will receive an appointment for a telephone interview where you will be asked a few simple questions. The next stage is then a face to face interview where you will complete a role play - normally a call like you would be hoping to take in the contact center - and then some questions about your past employment - where you have shown great customer service or helped a customer choose new products. If you are unsuccessful you would receive an email saying so. Don't worry if you hadn't heard anything yet it just means we haven't got to your particular CV. Good luck, hopefully you'll be part of the Sky family soon. Thanks,As much as I know you love movies Northmead, I'm going to help get you back up and running with On Demand It sounds like the connection between the box and the Broadband has dropped which is generally the cause of this issue. If you're using a Wireless Connector to connect to the box to the Broadband, press the Services button on your remote control and got to Settings, followed by Network. Once in the Network menu, press the red button on the remote to reset the network. You'll have to enter your Network Key to get connected. For a wired connection, you'll find steps on how to test the Ethernet cable you're using within our '' article. This article will show you steps for both wired and wireless connections. Give these steps a go as they should help get this resolved for you. If you need anything clarified further then please feel free to post on our and we'll be happy to help. Thanks,(1) I cannot get my email on Sky Mail web page. I just get the Inbox with a (999) next to it, ie Inbox(999). I cannot download any email at all. Why is this?(2) I have tried using my email client program Microsoft Outlook 11. It started by downloading old 2007 emails and there were 26,000 to download. Now, somewow, there are 45,000 emails to download. I cannot surley be expected to download all these and delete them 200 at a time? And would my email work after all that?(3) I don't understand why we were not pre-warned about all this. There seems to be no way to contact Sky. The Live Chat is always dead (unavailable). The telephone contact number is 5p/min and no-one answers. The email doesn't work. One feels a sense of helplesssness. Will anyone help?Paul TillingThanks for getting back to me Kirkie. Yes, I am getting the device limit reached message. I have used a version of thisApp previously on my iPod touch and this still works and it did work at first when I installed in on my iPad mini in May. My grandson may have the App on his iPod and possibly my son-in-law on his device. I had a similar problem with the Sky Go App but have now managed to resolve it by changing my password and managing my devices on the 1st July before anyone else made changes but this doesn't seem to have resolved the problem with the Sky Sports App.I look forward to receiving your advice.CheersStuartSorry that you feel this way Stevie1965, I can see from you other post here that you are looking for your Sky Sport's app for iPad to be reset. Can you tell me why you need this reset? Have you had this on another iPad which would stop you from accessing from another iPad? We work through all request's for help but the community do help aswell as ourselves, there is alot of very helpful user's out there and we work through all post's made. Let me know so I can assist you further with this. Thanks,Hi Snadge+100,Thanks for coming back to us. We can confirm you do have a compatible set top box. You can find the setting people are referring to under the parental settings by following this process:Using the STB remote: Press Services Navigate in the top menu to Parental settings Enter your pin number Navigate to the submenu labelled Sharing or Connect (depends on software version) The setting is “Share What’s on this box” and it should be set to “On” If this is not set to On, please set it to On, then press the Green button to save the setting.However we think the powerline adapters or router are a more likely cause. Please could you join the permanent connectivity thread and post details of your network setup for us including the make and model of the router and powerline adapters, and we will pick up the investigation there. Also, if you have any way to temporarily remove the powerline connectors and try a different method (e.g. long ethernet cable) we’d be interested in the results of that experiment. Best wishes and thanks for your help,Sky+App TeamYes they are the same so try this if you can:Login to your Sky Yahoo Email account online via a computer and when you are click on your name at the top right and select account info. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again after a few minutes.If it does not work after doing this try deleting the sky account in your email client and then re-adding it again.Good Evening Frustrated1907.Thank you for your first post to the community and welcome to the Sky Help Forum.I was sorry to read you are having problems with your Sky Box. If a planner rebuild has not resolved the issue you are having the next thing to try is a front panel reset on your box however, you will lose all the recordings in your planner. You can copy the recordings onto a DVD or Video by following this these instructions.Copy from sky box to dvd or video Press TV guide. Press green Sky+ Planner will display. Press down arrow to highlight programme to be copied. Use left / right arrows to select options for the recording. Press green to mark programme as Copy. Repeat steps 3 to 5 for each programme to be copied. When all desired programmes are marked as Copy press Select. Enter PIN if requested. When information banner appears, press record on VCR or DVD recorder then press select very quickly to ensure planner does not jump to next screen. Confirmation screen will display programme.next step will be to and carry out a front panel reset (Again this will reformat the hard drive losing all saved recordings)If this resolves your enquiry please mark this as an accepted solution, otherwise please post on the relevant board on the forum where the community or we can assist further.Kind RegardsNoisy line! Crackles echo When making telephone calls, if so this is not good for your broadband, you can check-Quite line test dial 17070 from test socket and listen to Zoe - best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops echo Zoe will tell you , report a phone fault as a noisy line and echo on your phone can impede your internet connection, don’t mention broadband at this time report phone fault on 08442 411 653Calls to Sky contact centres are free for Sky Talk Freetime, Weekends and Anytime customers.BT customers pay 5.1p/min and 13.1p connectionHi Helen + Mclean & Kat631I'm the Billing Manager at Sky for Telephony, in order for us to investigate your complaint we will need to access your account, please can you contact one of the forum staff and pass your details on, once done I will have this investigated for you.The number concerned appears to be a Helpline gateway operated by a 3rd party company that provides a service of connecting you to company helplines/customer service departments.To help us please can you advise us of the following1) Could anyone else in the household have made the calls?2) Have you or someone in the household (or Neighbour etc.) called a Helpline for any company on the dates concerned (not necessarily Hotmail)3) Have you been called by any company helplines/customer service department on those datesIn the UK Premium Rate numbers are regulated by an organisation calledPhonepay Plus, if you believe you have been charged for a Premium Rate number in error then the process to follow is noted below, unfortunately you will have to do this direct with phonepay plus as they won??t accept complaints from ourselves on your behalf. At Sky we merely pass on the charges that are submitted by these providers against your telephone number, we do not operate these services ourselves.1 Complain about a premium rate numberIf you experience problems with a premium rate number, text or subscription service, such as being overcharged, you should complain to the company who runs the service or your phone network. If they fail to resolve your complaint quickly or you??re unable to find out who runs the service you can complain to PhonepayPlus. We regulate premium rate services in the UK and can offer you free advice or investigate the problem on your behalf.Why complain about a premium rate serviceYou may want to complain about a premium rate service for one of the following reasons:Who to complain to about a premium rate serviceIf you have a complaint about a premium rate service you should complain to:If you don??t recognise the number you want to complain about, you can enter the number into to check if we have the name and contact details for the company running the service.How to complain to PhonepayPlusYou can complain to PhonepayPlus by:I had a similar experience, but I ordered Sky Unlimted online.Ireceived a letter asking for my MAC code, I got it from VM (I am switching from their ADSL service) yet the order tracker on My Sky wouldn't let me enter it. I sent the code via the support side of the site and got an e-mail the other day saying that the MAC has been logged on Sky's systems.I hope there wouldn't be any trouble as I had to fight to get the MAC from VM anyway (3 faults in 5 months, terrible service throughout& a cost increase was only just enough to allow me to break contract apparently) and if VM even try to wriggle out of that and try chargng me a break fee then I wouldn't be terribly happy.For tv, the terms & conditions are as follows:....YOUR RIGHTS TO CANCEL.....1. Call us on 08442 414 414; or2. Write to us at: Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.3. Fax us on: 01506 4843434. Send us an email by visiting the "Contact Us" section at sky.com? You must give your name, address, post code and customer number when you are cancelling any product or service you have ordered from Sky........Methods 2,3 or 4 may take some days before Sky respond and you should be careful to include name, address, post code and customer number in your message, as Sky sometimes find the need to demand telephone contact when cancellations are not made by telephone, citing "data protection" reasons.Note, that a "Live chat" pop-up often appears if you choose email from the Sky website. However, they apparently won't complete cancellations, so you may wish to decline it.If you are within a minimum term, then you should refer to .Hey bryan.chalmers,Great to see a new name here on the Sky Help Forum . I have moved your post so I can further assist you with this and get further information from you about your email.Can you tell me is this a Sky.com email address? When you say you try to use this and it won't work are you getting any error message's? Are you trying to log in or send an email? Can you tell me more about what is happening? Once I have further information about this I will be able to assist further with this. I look forward to hearing from you.Thanks,Hi ukrockiesman, Sorry you are having issues with the ESPN American channel especially when Sky will not have this for much longer so I am sure you want to make the most of it and I will try my best to help. If you find you are only having this problem on this channel then try the following steps as well as steps as it will help and if you find that has not helped let me know. If this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.Thanks for clarifying this, Barry. Perhaps if the emails were more clear (or in Taymar's case, the advisor gave clearer information!), the people wouldn't get their "backs up" about things like this!Doesn't make for good customer relationships!I have been on a full tv package with Sky since the inception of the Premier League (look it up!) and was an early adopter on Sky Broadband and laterly Fibre.However, I was disappointed with the indifference which, as an existing customer, I was treated was to.Had I been a new customer, I'm sure my concerns would have been taken more seriously.As it happens, I am now a new customer......with BT (except for a basic tv package)Despite being a loyal customer with Sky for as long as Fergie has been winning Premier League titles (and despite spending ?850-?1200 a year with Sky!) I get the feeling I will not be missed one iota!Hi titch63,Thank you for your post and welcome to the Sky Help Forum. How did the move go?I want to help you get all of your services installed at your new home as soon as possible however I must remind you that your services are not for commercial use. This should have been explained to you as part of the terms and conditions (Key Facts) which would have been posted to you also when you first signed up for the services. Have you been advised of this page at all on our website?Here you can arrange to have your services changed over and your address details updated.I look forward to hearing from you.Hi Malcom, I did receive a response but not a satisfactory one, as usual! bue what else can customers expect from SKY? This is the reply I received and you can also see my answer to that unacceptable "response"The xxxx are because they are my personal details!-------------------------------------------------------------------------------------------------Are you kidding me???? I have to wait another 28 days???? I have already waited two months!!! I was told they were dispatched on the 2nd of March and to wait 28 days from that date. Now you are telling me I have to wait another 28? Come on! Let's be professional and get serious here.As I posted earlier if i dont receive the ?50 voucher by Friday 29.04.11 I will be going straight to OFCOM and the advertising standards authority....Also, I can see your reply is simply a "copy paste" that you will probably have as a signature. Come on, I am not the only one having this problem, there are loads of customers with the same issue so please dont add insult to the injury by saying " I wish to reassure you that this unfortunate episode is not an accurate reflection of the normally high standard of efficiency we seek to provide to our customers" because it's BS!To reiterate, I will be contacting OFCOM and the advertising standards authority if I dont receive the voucher by Friday 29.04.11. My patience has run out.Not a happy customer,XX XxxxxAcc number: xxxxxxxxxx--- On Fri, 22/4/11, Sky Help Centre <help@skycustomersupport.com> wrote:From: Sky Help Centre <help@skycustomersupport.com>Subject: Not Received Vouchers (KMM8340420IXXXXXXXX)To: xxxxxxx@xxxxxxx.co.ukDate: Friday, 22 April, 2011, 19:57Dear xx xxxxx xxxxxxCustomer Account Number:xxxxxxxxThank you for your email about M&S vouchersI??m sorry for the inconvenience caused in receiving your much awaited vouchers and let me apologise for the delay I have issued your 50.00 (GBP) vouchers to you and they should reach within the next 28 days.I'd like to thank for your participation in this promotion and for your continued support to Sky. I wish to reassure you that this unfortunate episode is not an accurate reflection of the normally high standard of efficiency we seek to provide to our customers.I hope the above information about vouchers is satisfactory and you enjoy spending once youreceive themI hope this helps with your enquiry.Kind regardsPromad ManviSky Help CentreOriginal Message Follows: ------------------------Enquiry Type:I have not received my vouchersDescription:Don't you think this is a bit of a joke? For a company this big to mess up so many customers? I also joined sky over 2 months ago and I am still waiting for the ?50 vouchers from M&S. After numerous calls, I have been told they were dispatched on the 2nd of March. If my maths are right, that's over 45 days!!!! And guess what? They are not here! I will be filling this form and if I don't receive a satisfactory answer I will be going straight to the Advertising Standards Authority and/or OFCOM as this is simply false advertising. Not a happy customer!I have contacted the advertising standards agency already because I have done everything possible and still have not received a satisfactory response.I phoned the customer services team and nothing.I filled the form with my contact details in this forum and was told that I had to wait another 45 days (which is a joke already). I emailed back asking for a specific date and my email was ignoredI think SKY should 1) change the advertising for that offer because they are simply lying to us! Some customers have waited over 7 months. COME ON!!!Having done everything possible as advised by SKY, there was no other option than to contact ASA I will keep you all updated of what happens next. My patience run out a long time ago.Not a happy customerPLEASE SEND EMAIL TO [REMOVED] ALSO SO I CAN ACCEPT ALREADY DID THIS TWICE I HAVE PAID MY PAYMENT TOO AS YOU WILL NOTICE STILL NO VOUCHERS SENT? PLEASE EMAIL ME AS SOON AS POSSIBLE THIS IS MY EMAIL ADDRESS PHONED TWICE GOT TOLD SENT EMAIL TO ACCEPT BUT I DID NOT GET EMAIL MUST BE WRONG ITS [REMOVED] I CANT ACCEPT IF YOUR NOT SENDING OUT PROPER EMAIL ADDRESSS MY FRIEND INTRODUCED ME TO SKY PROMISED 75 VOUCHERS TO US BOTH BUT NOTHING PLEASE CHECK MY ACCOUNT MY ACCOUNT NUMBER IS [REMOVED] PLEASE CALL [REMOVED] THANKSI made a call on 0844 241 4141 and asked them to return my call so i could speak about my subscription.Dont say at that point your cancelling.When they did which was 30 seconds later I promptly asked to be transffered to cancellations which put me in the hands of a Uk Call-Centre, not the 1st non Uk outsourced one ,and after a bit of how about this and that to keep you as a customer, I was given my final bill date, final bill amount which was followed a few days later by a confirmation letter.Sorted.Hi barrowlandThanks for getting back to us.Try the following as if setting it up for the first time please.1.Press standby. Sky box switches to standby.2.Switch off the power supply to the Sky box or remove the plug at the mains power supply.3.Ensure any connected equipment (TV, DVD etc) is switched off/disconnected from the power supply.4.Confirm NO lights on Sky box or connected equipment.5.Locate the RFout-2 connection at the back of the Sky box and connect one end of the co-axial cable.6.Run the co-axial cable to the secondary location ensuring it is a continuous cable run. 7.Connect the co-axial cable to the tvLINK and plug the tvLINK into the TV sets aerial socket.8.Reconnect the Sky box to mains supply or switch the power back on. 9.Switch Sky box power back ON, Standby light displays.10.Reconnect and switch on any other devices that were disconnected. 11.Switch on the TV as normal.12.Wait 2 - 4 minutes after red light displays and then press Sky to switch the Sky box on. The green light displaysI moved this post to this board so that we can offer more assistance, let us know how you get on please.ThanksI have recently taken up Sky Fibre and everything is working fine, or so I thought until we went to order The Impossible through Sky On Demand.The box reported that there was no phone line connected but we have not changed anything. When I had Sky Broadband, the connection worked fine (with the filter).We were advised by teh Open Reach engineer that the filters were no longer necessary as they would disrupt the signal but clearly something has occurred to prevent my sky HD boxes recognising the connected phone cable.I am at a loss as we use On Demand ordering quite a lot.Hi TimGalbraith, Can you confirm for me when you say your TV is on a different telephone line, do you mean the connection that goes from your box to your telephone socket? If so then when your services are transferred over to Sky then all you have to do is take the cable going from your box and put it into your telephone line, the one that Sky is providing. Or if you don't want to touch the cabling it doesn't have to be connected to the same line that your Sky talk is on. It can be connected to a different telephone line. I hope this helps but please do let me know if you have any other questions or if I have picked up your question wrong. Thanks,Speed issues! They just make you want to scream! So let me help get you back to where you should be Chris+Castle First thing's first, what speed does it state you should get through your ? This allows me to know what speeds to aim for when troubleshooting the issue. Also, where are you taking your speed test from? We recommend getting the speeds from the Router status page. To do this, go to then log in with 'admin' and 'sky' and click on show statistics. It's also handy to know if you are using a wired or wireless connection for your devices. Please come back to me with the requested information and I'll happily assist further with this. Thanks,I keep (more or less continuously now) getting an alert, the "FYI - we need to update your service. Please give us some info at skyviewinghelp.com." I have tried nearly daily for over a week, and everytime the website tells me that it is experiencing technichal difficulties and to try again later. I am not the sky account holder - my box is a multiroom one. This alert with reappear within minutes, if not seconds, and is making watching anything totally impossible, and immensely frustrating.Please help?Well done for persevering, eternal+optomist.I'm surprised if Sky cannot see the importance of providing good customer service to departing customers. They sell multiple products/services these days, not only under the Sky brand but "Now TV" aswell, so being able to welcome former customers back is increasingly important to their business.I wonder how many future sales opportunities are subsequently lost, because of poor experiences whilst cancelling/switching/downgrading?In my opinion, Sky need to place more emphasis on respecting customers' wishes at the point of cancellation/downgrading/switching; and ensure, of course, that any overpayments are returned to customers without delay!HiI dont know if anyone else has had the same thing but I have recieved an email telling me that my ESPN subscription will be ending at the end of July and no longer appear on my bill - I rang up to cancel ESPN a year ago! I definitely haven't had it since because I get the "call to subscribe" screen - I cancelled it when Rangers got booted out of the SPL as being a Celtic supporter the Old Firm games were what we originally had it for!There are messages all over this site saying don't bother ringing us unless you want to stay on hold for hours at 5p a minute but I have been waiting for 45 minutes for someone to come on the live chat!!! If money has been falsely taken from me for the last year then this needs adressing quickly!This time last year I had 2 xbox's in my house both connected to my sky router wirelessly. The xbox's were the older models, the white ones with a removable hard drive. I decided to 'upgrade' them around Nov/Dec with the new slim modelwith the built in hard drive (250gb if it helps to know) last year and since then the Nat type on both has changed from open to moderate.I have had the same router from sky since I decided to get my internet from them about 3 years ago. It is a Netgear router and the firmware currently says V2.02.44.Is my router and its firmware ok?Are my xbox's too 'updated' for my router?I have been trying for what feels like forever to sort this problem but nothing works. I have opened all the ports on windows firewall that advise online states to do, but still no change. The UPnP is open.Any ideas?And if possible, an idiots guide would be great! Thanks.Thanks for posting Princes+16, Unfortunately your notes and emails will now no longer be available for you to get. As the terms and conditions weren't accepted at the time of the transfer to Yahoo! Mail that is why they never migrated over. The option to do so has been available between from . The terms and conditions acted as a trigger for your migration however though as the time has lapsed it is to late to do this, the content no longer exist's. I know this may not be what you want to read and if I had a way to transfer them over for you I would have put this in place. If you have any other queries feel free to post again. ThanksProblem statement:I will be traveling for 3 months, I will be changing home when i come back, i still need sky service when i COME BACK in my NEW HOME and am trying to find out the best way to save cost on my side, I have been with Sky for more than 12 months now.Questions:1- Can i suspend the contract at no cost? If there is cost how much is that?2- Can i cancel the contract at no cost? If yes, is it going to cost me when i need to get back the service after my return? If yes, how much:3-Can i maintain the contract and cutdown on costs so that it will be better than canceling, bcoz i need d service when i come back3-Help me assess the options thinking that you need me to save money.Thank you.Hi Neil070, I am glad to have caught your post on the forum As you only have 1 dish input connection in your property at the moment, the 2nd dish input cable could either be installed by yourself if you are in a position to do so, or failing that, you could contact an independent installer to carry this out for you. If you have a communal dish system in place, then it would be recommended to speak to the company who originally installed the system to see if they could facilitate this for you. If you are unsure who this would be, it usually helps to speak to whoever is responsible for maintaining the building. I hope this has helped. If it has, please mark my post as a solution. If not, or if you have any other questions or queries, please post onto the forum to allow us to discuss them further. ThanksAs I previously stated I order a wireless connector from sky. Its was damage in transit. I rang the crouier company they said ring sky. I rung sky spoken to an agent . He told to send it back. I put it back in the original package and sent it back to sky. I obtain a proof of postage from An Post, Its been over a month now and no replacement has been sent to me. Sky had no trouble finding my credit card and taking the money. For a small parcel as this Sky should you An Post , this way we wouldn't have to take a day of work waiting for a courier company to arrive, just pick it up from An PostJust for the avoidance of any doubt, you don't use the password that you use to login to this forum when setting up wifi on computers & devices.When setting up the wifi connection on your iPad2, you need to use the wireless network password for your Sky Hub or Sky Router. It's usually printed on a sticker on the back or bottom of the Sky Hub or Sky Router (it may also be printed on a small card included with the Sky Hub or Sky Router documentation).If you've already tried that and it doesn't work, then post again with more details (including any error messages that you see) and I (or someone else) will try to help you some more.08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!Hi fb1918,I would love to be able to help further but can you clarify a bit more about what you mean?You mentioned you have registered as a new user? Is this just for an email account, registered to the Sky Sports News website only or have you purchased anything from Sky such as a monthly ticket for Sky Go or services?Also have you been given any contract number or have you given out payment details, if you are going to be charged you should get some confirmation of this?The more information I have then the easier it will be to help.Thanks and Welcome to the Sky Forum.Hi weetess1In order to book movies through Box Office or Sky Store, your Sky box must be connected directly to your phoneline (not including your broadband connection). If it is and you have been active for over 3 months, you should be able to book movies by selecting them, entering your PIN and confirming your selection. You should have a telephone cable running from your box to the telephone line, best to check the connection is attached properly.If this has solved your issue, please accept as solution. If it hasn't, please post in our forum.ThanksHi JohnThe emails do appear in the out-box. If I send it in Outlook it appears in my Outlook sent folder but not in my webmail.sent folder and if I send in Webmail it appears in the sent folder but not in Outlook. I appreciate some this aspect is the POP/Imap/incompatibility with gmail issue reported widely on the forum but I'm not questioning the synching of the mails, Just the fact that the mails aren't being received. I have confirmed with the would-be recipients that they haven't, as yet, received my emails.Hi JohnThe emails do appear in the out-box. If I send it in Outlook it appears in my Outlook sent folder but not in my webmail.sent folder and if I send in Webmail it appears in the sent folder but not in Outlook. I appreciate some this aspect is the POP/Imap/incompatibility with gmail issue reported widely on the forum but I'm not questioning the synching of the mails, Just the fact that the mails aren't being received. I have confirmed with the would-be recipients that they haven't, as yet, received my emails.Two weeks ago I had a problem with my home computer internet connection. Sky help desk sorted it out by reconfiguring my routeras a temporary measure until my new hub arrives. However I am now unable to connect my Kindle to my Amazon account all i get is a message saying "the device is unable to connect to your local network, check with your ISP" When I did so the advice given was make sure your password is in capital letters! I suspect the changes that the Sky help desk made to my router is to blame. Can anyone suggest a course of action?Hi.Furthermore, to expand on Craig1971Mason, the licence is to licence you to receive and display a radio signal at your place of residence. Everyone in the UK who watches or records TV as it is broadcast needs to be covered by a TV licence. This includes TV on computers, mobile phones, DVD/video recorders and other devices.The Government sets the level of the licence fee. In January 2007 the licence fee was agreed for a six-year period with the amount being approved each year by Parliament. More recently the Government decided to freeze the licence fee at its 2010 level of ?145.50 until the end of the current BBC Charter period in 2016.There use to be a time when you needed a licence to listen to the radio but I havent heard of thatlicence for a long long time.CheersPete.Website says thisRemove a package or cancel your subscriptionIf you'd like to remove a package from your account or to cancel your entire Sky subscription, contact our customer service advisors and they'll be able to help you right away.You can get in touch in one of three ways:Telephone: Calls are free for Sky Talk customers.Live chat: Start a live chat session with an advisor.Email: Send us a message saying that you wish to cancel. One of our advisors will provide you with a personal reply shortly.Whichever option you prefer, visit our Contact Us page for the details you need.This in a court of law is proof tat your request to give notice of cancellation via email us valid.. So note the date you sent email, that's your starting notice for 31 days, cancel direct debit, you are no longer with SkyTo set up an extra email address you have to set up an additional user which you can do via this link:The username you choose here with be part of the sky email address before the @sky.com bit, so if you choose snowyday as the username then the email address would be snowyday @sky.com.In the email box you have to provide a non sky email address.When you have filled the form out you need to logout and then login to this link using those details (the username part here doesn't need the @sky.com bit):I really want to change our home telephone number as soon as possible. Despite beiong registered with th TPS for years, every day I get nuisance calls - market research, double glazing, wall insulation, debt agencies, etc.I am off work sick and have mental illness and the stress of these horrible calls is making me seriously ill.I will pay to get the number changed if necessary but can't find anything on sky website to do this and I'm not at all good at talking to anyone on the phone as I get easily distracted.PLEASE HELPI wish to cancel Now TV free trial period before the free trial runs out on the 11 December 2012 and cannot find a practical way of doing this other than emailing a message to whoever it may concern.Please acknowledge this and confirm that the free trial is cancelled before the said abover date - otherwise I will instruct my Bank to ignore any request for payment from you. I am not happy with not having a proper cancellation process and it not being demonstrated for ther public to see.Mark BuckleyAnstroHiSky is in a real mess developing Sky Go. Despite winning prestigious awards, the development path is just not meeting user expectations. What features would you like Sky Go to have included?A few rules!One feature or idea per post, to keep it easy to read and respond.No Apple/Google fighting or comparing, both are great systems.No rudeness to Sky, we want them to see our user ideas not our frustrations!Will Sky respond? Will it change anything? Will Sky changer their development approach to something more agile and responsive? I don't know but worth a shot helping compile the list!Hi kendow,For the cost of your Entertainment Extra+ package you will get the HD/3D content of your Entertainment package included for your ?31.50. You would no longer need to pay for the HD pack. The only time you would need to pay for additional channels is if you had Premium channels (Sky Sports or Sky Movies), you would need to pay for the HD pack to see those channels in HD but is would only cost ?5.25 rather then ?10.50If you are an existing HD subscriber and want to keep the Sky Sports F1? channel you cannot make any changes to your package. We have changed the alignment of this channel and it is only available to Sky Sports customers, unless you are an existing HD pack customer.Thanks,08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!Hi,As we know O2 Home Broadband has been sold to Sky.Since january, my O2 Homebrand encountered some issues and the phone line was down.Impossible to fix that as the contract buyer was my ex-flatmate and he did not remember the security question etc...So I decided to take a new contract with Sky.I ordered the Sky Fibre Unlimited, the engineer came this afternoon for the installation and asked me if I have called O2 to cancel my contract.As a new customer, do I need to contact O2 in order to cancel the contract ?Regards,KevinHi John-BMy response to EdsMH comment was to save him (and others) a wasted e-mail to Mr Darroch as you can see yourself from the reply given on the topic about the Yahoo mail being so slow.No point in writing to the CEO, he will only push it down to lower level of management if his response was anything to go by!As you have seen from my other comments on other issues, I am very disillusioned with the whole debacle caused by the migration from an effective, efficient e-mail service from Googleto Yahoo which is proving (from the huge volume on this forum), to be an unreliable, far inferior replacement which is draggingly, tediously, slow.Fortunately, I am not relying on Yahoo for any business, legal or any other important matters. God help the people who are affected.The issues I first tried to get sorted, were the absolute outrage of starting to receive e-mails from myself,on my spam page, "helping" me to <REMOVED>, when I am obviously not in need of this. I still get the odd one, although thankfully they seem to have diminished.I also was involvedin the Mailer-Deamon issue of bounce back e-mails (this was to a government department where I do voluntary editing work). This issue seems to have highlighted that e-mails weren't necessarily being sent or received without any warning and as far as I am aware has not yet been resolved although it's been going on since 24th June.I would like to know why no one from senior management has had the courtesy to come onto this forum to explain what is the burning issue (which has been asked continually on the forum by loyal customers).I am not a shareholder so can't attend theAGM - wish I was, but I look forward to hearing about it! Maybe Mr Darroch will be called upon for an explanation, I certainly hope so.Nothing personal to you John, just disillusioned with Sky having been a customer for TV, line rental, calls, broadbandetc.I am actively looking at alternative media, and have opened a Gmail account in the meantime.Moderated: Removed inappropriate language.Same for me. Be* (Sky) customer in the South East. Bad enough that Sky provide such an awful service but to take over our ISP and then bork the services we use, including one of their own?First off, i want a refund for everything that i've missed this past week and am still missing. I'm not paying over ?30 a month for a service that doesn't work. Secondly, i've turned off auto renew and will not be using this service again. Thirdly, i will be switching my ISP, as the thought of my beloved Be* connection being ruined by the incompetence of Sky is too much.I expect a Sky representative to email me with details of how to get a refund immediately. I hope everyone joins me in spreading the word about this service failure on all of Skys social network pages. Hopefully we can prevent anyone else from wasting their money on this abomination.culley16 wrote:I haven't tried using Sky Go earlier in the week, but the live streaming has been absolutely appalling this evening.I have been trying to stream a cricket match this evening, with buffering at least every 10 minutes. The error message 'Your connection to Sky Go has been lost. Please check your internet connection and try again.[c:110]' has also appeared a couple of times (I am currently 'watching' this message instead of the cricket...)I have been trying to stream through the website using Google Chrome on Windows 7. I have tried the 'troubleshooting' tips and signed out and in again, as well as restarting my computer, and there has been no improvement.I have also checked the broadband speed and it is consistently at 13Mbps. Our broadband provider is Orange. I tried restarting the router and that did not help; I have had no internet problems on any other devices.Considering that we pay more for Sky Go 'Extra', this is quite frankly abysmal service.I feel your pain, well my dad does at least.He loves wildlife documentaries, so I rang him up to tell him there was a good one on Lions on Nat Geo Wild. Unfortunately he's unable to watch it, as even on the lowest quality it buffers every few seconds. He did a speed test and was getting 10Mbs speed, and was having no trouble watching vids on You Tube or Catch Up TV.It's getting ridiculous now, he told me that during the day it runs fine but come evening Sky Go grinds to a halt. For such a rich company I expect them to have decent servers in place to deal with heavy usuage but clearly the customer comes last.They WILL penalize you for living where you live, not your fault at all but they see it that they should slow your speeds down because you download more than 7gb in one day, so if you want to install a game, feel free to do so, but you won't be able to play it with 70,000 ping!And if you want to ring and ask why they're throttling you, they will DENY everything, "it's BT's fault!" it isn't, bt wholesale provide internet for 95% of the country. sky throttles you. and they will not EVER stop throttling you. and you WILL pay 60 pounds a month for tv and internet you can't use do to speeds. and you can't stop the contract, at all.Sorry guys, just remember it's not skys fault!They offer no upgraded services or unlimited options at all, and they will make you pay to cancel the over priced throttled misadvertised "internet"My 3g on my phone is 10x faster.“Run! Go! Get to the chopper!” “I’ll be back” “Come on Cohagen, you got what you want, give these people air!” “You are not you, you are me!” “If it bleeds we can kill it!” these are but a few memorable quotes from the action legend that is Arnie aka Arnold Schwarzenegger. Being an 80’s baby I grew up watching movies starring the former Mr.Universe and always waiting in anticipation to see how many baddies he would off in a one man gun battle or to see what amazing/memorable quote he would come up with next.My first memory of seeing Arnie in a movie would have either been in The Terminator or Predator and to this day Predator s still my favorite Arnie movie without a doubt. I probably know the dialogue inside out by now and love nothing more than talking in an Arnie accent re-creating the scenes in my head…..not to mention that I have actual conversations with my best friend in the style of Arnie, some could say I am ill in the head I would just have to say ‘If Arnie says it, it must be cool’Predator is an action packed, testosterone fuelled gem of a movie, in my opinion, they simply don’t make them like they used to. Where else would you have in the open sequence Arnie perform a macho handshake with Apollo Creed (Carl Weathers) from the Rocky movies in attempt to show who has the best ‘guns’ on set.As a child I fully believed Arnie was not of this world due to the fact that he would always be triumphant no matter who or what awaited him, I can picture it now how demanding he must have been with directors and script writers, that he always had to live and take out as many people as he could whilst looking as ‘buff’ as possible. Whilst filming for Predator I heard that Arnie would request to stand on a box when filming with his co-stars so that he would tower above all others and look the most superior, fascinating stuff. I could never tire of watching Arnie in action, granted he has had a few ‘howlers’ in his movie career yet I am still drawn to watch him to find out what he could bring to the table and no matter what he will always bring that spark to whatever role he plays.It’s great to see that he is recently reviving his acting career and getting back to what he does best, it has been a slow start back for him that’s for sure but I believe he can back to where he belongs and if it turns out that his best days are behind him then I can always rely on watching him in his majestic days as the top action hero. If you don’t have the luxury of owning any of Arnie’s fantastic performances on blu-ray or dvd then you can simply “stick around” to watch a few of his performances via On Demand located HASTA LA VISTA BABY!Okay so i play xbox live and a few weeks ago i fell out with someone on there who can issue a Dristibuted Denial of service attack (DDoS) on people. and he got my IP through xbox live and he and he anounced to people i was playing with he was going to kick me offline, and what do you know, I couldnt connect to the internet for 30 mins. and since then i have not played with him or his friends but I having connection problems everytime he appeers to come online. so i know he is still issuing these attacks on me as one of our mutual friends told me.So to get to the point. I NEED! a new IP i have tried to get a new one by phoning support up and they wont help at all, i have also tried to reboot my rooter countless times and even left it off for about 30 hours and still got the same ip (the one that he has got note of)so please if anyone could let me know how to do this please tell me,If i cannot get a new IP i will be switching to an ISP that doesnt do STATIC IP's there not good!Hi Barry-54,Thanks for your post. We can certainly try our best to get this up and running again for you.As you have mentioned this worked ok in the past we know that all the equipment you are using is compatible. The first thing I would recommend you try would be to reboot your Sky box, broadband router, and wireless connector if you are using one.Once these are all powered up again and connected, press TV Guide followed by the Red button and check if you have the thumbnail view of On Demand. If not, there is certainly other steps we can take but we would require you to get back to us and let us know the status of your Local and Service Connection which can be found by pressing Services, 0, 5.I hope this helps.Thanks,Thanks for getting back to me on this Dez2006, I can clear up what needs to be done when moving You'll be happy to hear that if you're already a Sky Talk and Broadband customer at your current address, there'll be absolutely no charges to get these services activated at the new address. Even if there's never been a line at the address! We'll arrange for a line to be installed and Broadband to be activated as part of the free Home Move process. It's also free to install your TV services if you have this service with Sky. The only time a charge could apply is if you're adding additional products or services to your account. All you need to do is fill in your details when clicking and an advisor will get in touch within 72 hours to explain everything in further detail and get things moving along. I hope this information helps clear up the fact that there will be no charges for the Home Move. If you need anything else then please feel free to come back to me and I'll be happy to help. Cheers,Just to double check that the username you are using here is your complete sky email address inclusding the @sky.com part.If it is and it is not working then try this:Login to your Sky Yahoo Email account online via a computer and when you are click on your name at the top right and select account info. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again after a few minutes.If it does not work after doing this try deleting the sky account in your email client and then re-adding it again.I heave spent the best part of two hours just reading through these posts regarding the above... I do not see any answer forthcoming from any of these so-called 'Sky Helpers/advisors'. Every single one of them are either Not giving correct information or playing for time regarding the answer. I am so miffed (I really wish I could swear here....) with Sky and it's staff/customer service.... All we wanna know from you miss-informing people is exactly how to stop this charge that Sky are stealing from us when we don't want or use the service... No telling us what has been said in prior posts, cos NONE of em work... Gottit....???? Knowledge Advisor on 26-11-2012 What you will need to do is to stop the subscription through your MySky by entering into the My Broadband section andchoosing McAfee then there will be an option to cancel this subscription.Nope: No option at all as of 07-12-2012... Knowledge Advisor on 18-04-2012If you follow this you will be able to get more information on McAfee and how to download it.Nope: Link is exactly same as what Peter-Ed is telling you to do... Still No option there to cancel on 18-04-2012 and 07-12-2010 Knowledge Adviso on 23-11-2012You can cancel your McAfee through your MySky account Nope: Same Link as Above, Knowledge Advisor on 14-07-2011I'm sorry to read about the confusion you are facing trying to cancel McAfee. If you click this link for the page within My Sky, you will have to sign in before it will take you to the page.Nope: Still Same Page, Same Link and this post is almost a year and a half oldHowever... This Looked Promising.... Knowledge Advisor on 22-07-2011You can manage your McAfee Subscription and cancel this online by Signing in with your Sky iD username and Password to the following link.You can also find this by logging in to and selecting My Broadband followed by the McAfee tab and cilck on the Manage My McAfee Subscription link.Tried the first link... Same as above... surprise surprise...!!! Tried the second link ( n WOW.... a different page...!!! Scrolled down to 'Manage Your Account' under the 'MY ACCOUNT' title (between 'BBC iPlayer on TV' and 'Remote Record' and then to 'About Mcafee Security' and got a box that had 'Download Internet Security' and below that was..... wait for it...!!! 'Cancel Subscription'.....!!! Yaaaaay....!!! I clicked straight away Cancel Subscription and then came the following and I nervously clicked 'Cancel Internet Security Suite'......!!! Have I really blasted Sky for no reason at all...??? Can this really be happening at long last...??? I Got the following:-Please let us know why you have decided to cancel your McAfee Security product today - select one of the reasons below.McAfee is making my computer run more slowly than it used toI've found a cheaper or free alternativeI don't understand how to use the McAfee softwareI no longer use the internetI no longer have a computerI've bought a new computer with free internet security includedPrefer not to sayI'm switching to another security providerI don't think the software is secure enoughI decided to go for the 2nd option.... Clicked and waited, then... 'Sorry, the service is currently unavailable. Please try again later.... I went back and chose another reason... Same thing, in fact, I kept going back and chose every single option... with the same outcome... Sorry, the service is currently unavailable. Please try again later...!!!It was only the fact I was reporting a drop from the 2mbps download speed to 1mbps which Sky had kindly decided to put me on that I came across these forums...Quote'We constantly monitor your line to make sure it has been set to support the fastest speed possible whilst maintaining a stable connection. Line connection testing completed on 05/12/2012, resulting in the following settings: Download speed setting Your connection has been set to a download speed of up to 1.0Mbps . Upload speed setting Your connection has been set to an upload speed of up to 0.8Mbps . These line settings make sure that your line maintains a stable connection.'Yeah, it's laughable, what a Company...!!! I'm only getting Half the quoted Speed (4mbps is what they told me) so they test and decide to halve it again...!!! I Checked my phone line, no noise, no errors, no faults... everything perfect days before at 2mbps...!!! I have put in a complaint and that's when I noticed I'd been paying for Mcafee that I have never used for the best part of a year and not realised....!!! So I then set about checking the forums on how to cancel it... The rest is history....People....!!! You are being given the runaround BIG TIME...!!! You should create a forum to get everyone together with their very ambiguous and elusive answers from these so called advisors on how to cancel subscription, then send them ALL in to Watchdog or Offwat at the same time. This is the only way to bring something as ridiculous as this to their attention by use of numbers...!!! The fact that you can't cancel/downgrade subscriptions online, yet there are more than one way to increase you viewing package is pathetic. Don't put up with this sort of customer service. You pay a lot of money for this service, you deserve the best, and to be treated accordingley.Thankfully, my contract with Sky has run out, so depending on what they come back with, regarding my very very slow Broadband, I WILL be giving 31 days notice for the TV, Broadband, The lot...!!! So Happy Infinity has just been made available for my village....I'm not expecting this post to be up for long, I would imagine the administrators won't want this sort of publicity in the public eye... However, if it is taken down, I will keep pasting in the forums while I can be bothered.... ;-)Thanks Chirs, although that's kind of worrying. Admittedly the one this morning seems to be fine, howver the last week or so evenings have made online gaming an impossibility, as others have also suggested here. In particular the 9.55pm and circa 6-7pm plots.Assuming that Ping looks "acceptable", and that there is no issue being experienced at the game-server side (I play with a dozen or so UK residents on non-Sky ISP who are in the same maps/areas and experience zero issues), are you able to offer any insight as to what *is* going on here for Sky customers?I don't wish to appear confrontational, but as this thread suggests there are a number of Sky Broadband subscribers experiencing near identical issues, and I've not (yet) found any similar issues being suffered by friends on other services. I really don't want to be thinking about an ISP move just for this one issue, but it's getting to the point where my main reason for using the service is not fit for purpose.Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.>ping -n 100 212.187.201.57Pinging 212.187.201.57 with 32 bytes of dataReply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=49ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=78ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=45ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=42ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=28ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=42ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=28ms TTL=60Reply from 212.187.201.57: bytes=32 time=29ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=35ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=187ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=32ms TTL=60Reply from 212.187.201.57: bytes=32 time=40ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=28ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=28ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=26ms TTL=60Reply from 212.187.201.57: bytes=32 time=82ms TTL=60Reply from 212.187.201.57: bytes=32 time=27ms TTL=60Ping statistics for 212.187.201.57: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 26ms, Maximum = 187ms, Average = 30msGood Morning PJ82. Thank you for taking the time to post on the forum this morning. Can I ask when you came over to Sky Broadband from BT? For the first 10 days Sky run a DLM (Dynamic Line Manager) Dynamic Line Management (or DLM) is the collective term for the automated system that logs information about your line's performance, and processes that are used to stabilise the line. DLM uses the information it gathers about disconnections and reconnection as well as error statistics to establish what speeds are likely to be most stable for your particular line. It may also determine that interleaving should be activated on your line if not already present. It should be noted that frequently restarting your router or modem may be interpreted by the DLM as a problem and may subsequently reduce the controlled line rate. If DLM can see that a connection can support an increase in speed it may increase your speed upwards. If a connection becomes unstable then DLM will reduce the speed and attempt to re-stabalise the connection by adjusting the line's parameters, of which there are several, speed will be one of them. If you are still having problems after the 10th day can you please come back and let us know. Kind RegardsThanks Chirs, although that's kind of worrying. Admittedly the one this morning seems to be fine, howver the last week or so evenings have made online gaming an impossibility, as others have also suggested here. In particular the 9.55pm and circa 6-7pm plots.Assuming that Ping looks "acceptable", and that there is no issue being experienced at the game-server side (I play with a dozen or so UK residents on non-Sky ISP who are in the same maps/areas and experience zero issues), are you able to offer any insight as to what *is* going on here for Sky customers?I don't wish to appear confrontational, but as this thread suggests there are a number of Sky Broadband subscribers experiencing near identical issues, and I've not (yet) found any similar issues being suffered by friends on other services. I really don't want to be thinking about an ISP move just for this one issue, but it's getting to the point where my main reason for using the service is not fit for purpose.Yup, I received over 3,000 e-mails this morning - took for ever to get rid of!Now I am trying to delete the trash e-mails but have given up after about 40 pages of 22 on each. Is there a "Delete All Trash" option? I can't find it!Also I can't send e-mails now from Thunderbird, and receive this message:<<An error occurred while sending mail. The mail server responded: From address not verified - see Please verify that your email address is correct in your Mail preferences and try again.>>I have set everything up as described on the "how to" page and it worked to start with - now it doesn't.With all the recent problems Yahoo has had following the recent account hacking, I am amazed that Sky went down this route.After the first couple of days with this fisaco I thought I had it sorted, how wrong could I be.My Primary email seemed to work eventually but the others did not. After spending hours trying to log into each account and getting errors I eventually manageged it and all 4 addreses seemed to work.However, sometimes 1 or 2 of them puts new mail straight into Trash, so do not get downloded to outlook. What can be done about this?Previously I used outlook on my desktop for all my mail matters, receiving mail to all 4 adresses to the same inbox, simple. Only using webmail when away from home, again 1 inbox, all mails (with labels set to identify them).Now, I do not know if I am getting all my mails or not, and have to use webmail to check (when I can actually login), only to find many new mails in Trash, and I have to login to each of the 4 accountsseperately.Help?Is there a fix I can do or will it just be ok again some day?Thanks Sky/Yahoo for making life even more difficult since the changeover, not only are you putting some of my mail into the trash folder, some also goes straight into the spam folder.Surprisingly Yahoo thinks mail from THIS forum is spam!Another BIG problem is Yahoo marking most of my mail "as read" and then sticking it in which ever folder it feels like. I had 16 notifications on my Y!mail android app this morning of new mail, but only 2 were not flagged as read and put in the right folder, the other 14 I had to search for.CAN YOU STOP MARKING EMAILS AS READ BEFORE I EVEN OPEN THEM? At least I would have a chance of finding them.Another problem sky/yahoo, in the switch from Google you re-arranged my folders in "Thunderbird" and renamed one as "Bulk Mail". This is the folder where most, but not all downloaded mail goes, viewed on line as web mail I have "Spam" (where you put most of my mail), and trash (were you seem to put the rest) and the android Ymailapp has has the added bonus of two extra folders (not viewable anywhere else other than on a mobile) called "email from contacts" and "Files", and guess what? Youv'e managed to filter some emails with file attachments into these folders!About two years ago I had a "Pay-once-watch-forever" standard Sky system installed with just free to air channels.This worked fine until recently but has now started showing the message "Incorrect card for this box" on all free channels except BBC1, BBC2, ITV & Channel4. I can't even get Channel 5.I have rebooted the box several times, removed & replaced the card and checked that it has the right number. All without success.I don't like paying premium rates to phone Sky's helpline so thought I'd try this forum first. Any suggestons?Here's hoping! It's only been about two weeks since I reported the status page as broken. JohnB raised the issue to the dev team on the 29th May. Hopefully they'll all be fixed at the same time and we won't have to wait an extra two months for this one...I'm really not sure why these simple tasks seem to take so long to get resolved. I work for a software development company and even with our strict test/release procedures a customer facing issue like this would have been fixed within a week.It also shouldn't need the customers to tell Sky that their website is returning server errors - internal systems monitoring should be detecting and alerting these automatically.Any news on this? It's been another 9 days and nothing has changed.We've said exactly where the offending link is.We've said exactly where it currently (incorrectly) links to, even identifying the intermediate redirect URL.We've said/suggested where it should link to.All this has been confirmed by multiple users AND staff alike.What is so difficult?You have a board full of already irate Android users getting even more frustrated by non-Android posts which are almost certainly there because your own site is sending ALL Sky Go users to that board!Please, someone get this sorted. It shouldn't take this long to make such a relatively minor change.Edit: I've just found and reported nearly a dozen incorrectly placed posts from the last 2 days. Some hadn't even had replies. Think how much quicker some of those customers would get answers and their problems solved if they were sent to the right places.rscott wrote:It would appear no-one controls the main web pages any more.Agreed. Nearly a MONTH since an issue whereby customers are being routed to the wrong location for product support was reported and nothing has been done.We are talking about TWO HYPERLINKS, not a complete redesign of the website.@Annie+UKAbsolutely understand what you are saying, but this (amongst many other examples) clearly highlights the gulf between the departments within Sky and how communication between them would be quicker by carrier pigeon than it seems to be at present.If the customer facing support teams (eg. Forum mods) can't get direct/quick action from the "people that can" it doesn't bode well for those customers with problems.Tricia. Good to hear Andrew's still around.I think this thread is a prime example of the frustrations encountered by your customers when trying to get issues resolved:-1. Thread started reporting a problem.2. Sky CC picks up thread and 'will get back to you'3. Nothing heard, so post a follow up4. Different Sky CC posts and 'will get back to you'.5. Nothing heard, so post a follow up6. yet another Sky CC posts with assumption that the issue had been resolved but says 'will check and get back to you'.7. repeat steps 3 to 6 until user gives up interest and wanders off.From the outside, it's starting to appear that the purpose of the forum is simply to try and pacify customers, not to actually get issues resolved. There doesn't appear to be a working escalation procedure within Sky where confirmed issues are properly addressed and resolved by the technical teams responsible.This is in no way an attack on the Sky CCs - they appear to be doing their jobs properly, just don't seem to get the support they need to actually get problems resolved.I'm not just referring to the links issue - for example, the streaming problems on F1 have been going on years and been raised with the technical teams several times with no response back.Here's hoping! It's only been about two weeks since I reported the status page as broken. JohnB raised the issue to the dev team on the 29th May. Hopefully they'll all be fixed at the same time and we won't have to wait an extra two months for this one...I'm really not sure why these simple tasks seem to take so long to get resolved. I work for a software development company and even with our strict test/release procedures a customer facing issue like this would have been fixed within a week.It also shouldn't need the customers to tell Sky that their website is returning server errors - internal systems monitoring should be detecting and alerting these automatically.Thanks for responseWhat stats will you needI had email from sky today saying they tried to sync at higher speed but no joy - not sure what they tried or how hard they tried. They asked me to tell them the usual things like lights on router box, using mastersocket, type of filter, no of phone sockets. Suffice to say it is all normal or at best set up - in master socket, pre filtered faceplate, all green solid lights where its meant to etc etc.My Line Att is 34db. I am on the Hengoed bt exchange.They came back to me again today to say that they managed to sync upload speed to 1mb and thats all they can do as they see no issues on my line and i can do no more?Any suggestions?ThanksFirstly I wanted to heap praise upon the decision to show the first Indycar race of the new season on the Sky F1 channel. With Formula 1, the ancillary programming around F1, GP2, and GP3, the Sky F1 channel really feels like it can be a destination channel.Now I want to implore the powers that be at Sky Sports programme scheduling to continue this for the rest of the Indycar season. Wherever there are schedule clashes for screen time, Indycar could be on tape delay.I have previously subscribed to Sky Sports in order to watch Indycar racing, but, having decided to update to HD (I wasn’t going to but then seeing GP2, and GP3 plus ancillary F1 programming would be on the Sky F1 channel it felt like better value for money), so that I can watch live Formula 1 through the season, I feel I can no longer afford the luxury of having the Sky Sports package too.Like many people I have had to cut back on things as my budget has been squeezed, and I find that ?20.00 a month to have Sky Sports so I can watch Indycar is not good value for money. I have to have the ?20.00 package because Indycar is shown on Sky Sports 3 and 4 and Sky does not allow you to subscribe just to them (in any way, reduced fee or not). And I really do not get any value from Sky sports outside of Indycar. I never watch Football,Rugby, Cricket, Tennis, or anything else on offer on Sky Sports outside of Indycar racing.Now, I’m really encouraged by what I have seen and read about the Sky f1 channel so far, and I think Sky has the opportunity to create a “destination” channel for Motorsport fans with Sky F1. I appreciate that F1 has to be the channel’s focus, but just as with GP2 and GP3, this channel is a natural home for Indycar racing, that sky has valiantly covered for many years.F1 has a high proportion of fans that can rightly be identified as motorsport enthusiasts ? people who don’t just casually engage with the sport, but who buy merchandise, read the motorsport press and engage in motorsport fan communities. This kind of fan (and I think the kind of fan who would make the choice of upgrading their sky package to continue viewing races live) is the kind of fan that is knowledgeable enough on motorsport to engage with other forms. I believe that viewing figures for Indycar on the Sky F1 channel would be higher than in their current position on Sky Sports 3 and 4. 2012 is also a year when F1 fans are even more likely to want to watch Indycar racing, with Rubens Barrichello (a massive fan favourite) now driving for KV Racing for the whole Indycar season. Incidentally, having recently been in touch with Indycar’s CEO and Marketing department, discussion are taking place with Top gear to run a feature on the series, which like Top Gear’s NASCAR feature will have the potential to attract more UK eye balls to the series, and therefore potentially more Subscribers to Sky.By showing Indycar on the F1 channel Sky could have a win-win-win-win situation:1 ? Better viewing figures for Indycar, allowing greater advertising revenue to be generated;2 ? A host of motorsport fans that truly feel the Sky F1 channel (and a Sky HD subscription) is offering value for money (rather than just a cynical extension of Bernie Ecclestone’s desire to draw in as much money as possible to a sport of extreme wealth);3 ? Potentially even more subscribers as the word of the quality motorsport content on offer grow;4 ? Fan and consumer good will. Motorsports fans are quite often not the type to include the vast majority of the sports fare on Sky Sports in their viewing habits. Motorsports fans are for the most part just that, Motorsports fans, and Sky Sports F1 could be their home channel.The question that should be asked is why leave a quality product that will be of great interest to F1 fans languishing on Sky Sports 3 and 4?If the answer to that is simply to hope that showing the first Indycar race on Sky F1 will get people to buy a full sports package and spend the extra money, then Sky could rightly be accused of attempting to exploit its subscribers rather than providing them the best value for money.I hope Sky sees this as an opportunity to strengthen its motorsports brand under one channel (a channel which will have plenty of hours to fill), and as an opportunity to go the extra mile for motorsport fans and its subscribers.Best regardstrapperjHiSebastian10,You seem to be on the Sky Connect broadband service.Your connected at 8mbps which is the maximum downstream sync rate for the Sky Connect service. Your adsl stats also seem fine to me. So it looks like your being effected by the Fair usage and traffic management policy and/or congestion on the IPStream BT Wholesale network at your local exchange.Here is some information on the Sky Connect broadband product. (See below)Information regarding Sky Connect Broadband - See BelowThe Sky Connect Broadband product is Traffic managed and has a Fair Usage policy that applies to it.As the Sky Connect product is a BT Wholesale product that uses the IPStream BT Wholesale network. Many other communication providers who don't have their own equipment in the exchange can also use the BT Wholesale network.TheIPStream BT Wholesale network can suffer from congestion which can slow the throughput speed down that a end user experiences. The Traffic management policy tries to overcome this problem.I have attached some information below for you.Information On Sky Connects Fair Usage and Traffic Management PolicyThe Sky Connect product is leased from BT Wholesale to those communication providers who are not in a LLU'd exchange.Sky Connect is subject to Fair usage policy as well as a Traffic Management policy.Alsothe IPstreamBT Wholesale network (which the Sky Connect product uses)can get a lot of congestion which the Traffic management policy is trying to overcome.This is documented on Sky's website and in the Terms and Conditions customers agree to when ordering the Sky Connect Broadband product.I have attached a summary below.Summary of Sky Connect's Fair Usage Policy and Traffic Management Policy:Sky Connect Broadband has a fair usage policy and Traffic management policy. You can see more information below and here:Theusage limit for Sky Connect is:If you exceed these usage limits then your connection may be reduced by about 90%What count towards my Broadband Usage?Usage is any data that isuploadedordownloadedvia your broadband internet connection. The following are examples of online activities which count towards your usage allowance:Sky Connect Traffic Management Policy1) Sky Broadband Connect has a Traffic Management Policy that applies to it. You can view the full Traffic Management Policy by going toA) You will notice that they slowdown certain traffic types during Peak time.B) You will also notice that Sky Connect users are restrictedwhere customers who are using excessive amounts of data at peak times are slowed down at peak times.It states that the level of speed reduction is by about 90%If you find yourself being slowed down due to going over the usage limit then it maybe worth upgrading to Sky Broadband Unlimited if your in a Sky LLU area as there is not traffic management that applies to it.Also I have sent you a PM -CheersHow many SKY staff and months does it take to install a TV/Broadband Line??Well the answer currently is over 50, spread across the country and the world given some of the dodgy English I have had to endure, and we have now reached our 6 month anniversary.We have had just about every answer and excuse possible since the order was placed in Jan 2013. Our complaint has been escalated that many times it currently sits somewhere between the international space station and god himself, yet still no line. The blame is currently with BT Openreach, who we can’t contact, so to establish who is a fault is like trying to find a real unicorn. My son moved into his house in Jan of this year and Sky accepted his order of the full package, 6 months later and only a third of the package is in and we effectively have a freeview box.The first excuse was this was a new estate, well partially true, 30 new houses, but at the end of an established street build in the 1920’s. Has nobody in this street of over 150 houses had a BT line since the 1920’s, a quick door knocked proved this not to be the case, 10 houses knocked and all have had or have had a BT line into the house.Next up was “where’s the engineer” a game that can cost the home owner several hundred pounds, on 5 occasions my son was asked to take a day off work, 4 times they just didn’t turn up, on the one occasion they did, he shrugged his shoulders and couldn’t understand why he had been sent. Despite this been their mistake, no compensation can be paid, as it is BT’s fault, but you can’t chase them for it as there is no contact allowed.Now we have a blocked gully, nobody knows where this gully is or how long it will take, but until that is sorted nothing can happen. 6 months to find a blockage?????I have lost count of how many SKY staff is going to offer me a service better than the previous member of staff, but the only constant is the disappointment of finding this is just another lie, built upon a host of others. [REMOVED]I that I have had to endure over the last 6 months trying to get my son connected to the outside world. My complaint has now been with the Executive Complaints Team for a month now, the top tier of complaints, guess what, and still no connection. As for superfast broadband, my son would have more luck with an elastic band in sending messages to his family and friends.Edited : Inflammatory Language / Unfounded AllegationsHi Ben & Jack, Good luck with the home moves, hopefully they go smoothly for you both. The engineer should install the equipment without the phone line being active, the service will work as the TV comes through the satellite signal not the phone line. The viewing cards are normally activated bycompletinga callback, using the phone line, but it is possible to activate them without the callback. As long as there are phone sockets in the property the engineer can run the necessarycables and everything will be ready for the phone line activating. The issue would be if there are no phone sockets in the property, the engineer won't know where to run the cables. They engineer may want to rearrange your multiroom install for after the phone is activated or he may do the install and then arrange to come back to sort the phone line connections, it would be at his discretion. I hope this clears things up.I have tried to book something on Box Office. When I do, I get the message saying there is insufficient credit and I have to call.I called the numer and was told that my box hasn't made a call back since May 2011. My box is and always has been connected to the phone line.The outsourced staff have told me twice that it would be fixed within 24 hours. That was since Thursday 26th Jan. Now they are telling me that they will have to wait until they receive 3 call backs before they can reset the credit limit. Which will take 3 months. This is totally unacceptable. They have also told me that to get it resolved quicker I will have to pay ?60 for an engineer to come out. Again, totally unacceptable.I have had this problem in the past and someone at Sky has just reset the credit limit. Why not the same this time? I have had problems with the non-UK based advisors before. They've told me I need an engineer when all I needed was an over the phone line update. So, I am very reluctant to believe anything they say this time too.I have gone through trouble shooting steps that Sky sent me on Twitter and nothing works. What else can I do?On a plus note, should this not be resolved, I will be cancelling my subscription.Hello all,I'm currently having issues with my Sky broadband service. For months now, I've had the popular issue of my Sagem F@ST router disconnecting my broadband connection and then reconnecting minutes later, however, as of late it just keeps getting worse.I finally got sick of this issue since I couldn't solve it (I am a very techy bloke), and I spoke on the phone with someone from customer service. We ran phone line tests, equipment tests, and I was even given money to go buy a new ADSL filter. I've tried new ADSL filters, both new & old (I had some spare ones lying around), however the router still dropped the internet connection. We tried diagnosing if there was some of my equipment causing the problem, so we disconnected the Sky Boxes, and my telephone which is corded. (I don't own any wireless LAN phones.)I found that if we unplugged the micro-filter that was connected for the Sky Box for the room upstairs, the internet connection wouldn't drop AS MUCH. It was the same deal with my LAN line phone. We did the frequentaly asked troubleshooting questions with the master socket, but again the broadband service was still dropping.It was arranged for the customer solutions team to put in a request and then get back to me last Sunday. We missed the call, but were given the number to phone back, and we did. We talked, but no solution was found.So I have been left with an intermitten service, and right now it's doing my head in. Some of the drop outs can be as lengthy as 30mins. Being an avid gamer, as well as being very social media orientated, this isn't good enough! I create content for YouTube, so I need my service to be stable!Before questions are asked, yes, all my computers (x3) are wired. The only wireless devices connected to the router are my smartphone and tablet, my brothers smartphone and my mums smartphone. My TV is also has a wired connection to the router.I've checked to see if Sky Fibre is available yet, and it won't be for at least another month. I've asked if there are issues at my exchange and there isn't, so somewhere, from the cabin to my house there is a SKY/BT equipment issue.I'm just very fed up with the shoddy service that Sky is providing. I want something done about this, and I'm sorry if I sound melo-dramatic.Thanks to anyone that can help.I have Sky Talk for telephone and BE for broadband (which Sky recently took over)I have an intermittent problem with my broadband, the connection keeps dropping out. After weeks of investigation with my broadband company they have concluded that there is a problem with the line, either externally from the exchange to he box coming into my houseThis is what they have said they think the problem is"We have received the results from the new monitoring session and my colleagues have detected a so called "bridged tab".A bridged tap is T splitter that is splitting the phone line on 2 parts and is used usually to connect 2 floors to a same telephone line. Since the signal will be going to the 2 parts of the same line it can cause parasite noises by the cable capacity and make the ADSL connection unstable or reduce the speed. It can be just a dead piece of cable which is not connected anywhere to the line. For this I am afraid that you will need to contact BT and request from them to remove it. I am afraid that we have no authority there as this is a part of the internal wiring at your house.However, please keep in mind that this bridged tap might be somewhere outside as well. Basically it can be anywhere between the exchange and your home."I have asked Sky Talk to check the line from the exchange to the Master Socket. Is this something that Sky Talk can check?I will also arrange to have my internal wiring checked but I am a little unsure what to get checked to be honest. I have three extensions that run off the faceplate on the front of he Master Socket. I have had a quick look myself and nothing appears to be unusual but any thoughts would be appreciated.For months now I have had problems every weekend with Sky Broadband. During the week, the connection rarely drops and download speeds remain consistently reasonable.As soon as we hit Friday evening the speeds tumble and the connection keeps dropiing out. Often I will site watching my router go through the 'Orange, Flashing Green, Green, Orange' light process for ages trying to get a page to fully load in the brief few seconds the connection remains. This process usually takes a minute or so and I have about 10 seconds of solid connection before it starts again.This carries on throughout the weekend but by the time I get home from work Monday evening, everything seems ok.When I got home this evening, there was no connection light on the router at all. I switched it off and back on. It struggled for a couple of minutes of sometimes having an orange light and sometimes nothing. Once it did connect the speed was awful, as can be seen from the screenshot.It is definitely nothing my end as the midweek speeds are usually fine. I have changed all cables and the filter on the off-chance but if it was a hardware problem (other than the router) my connection problems and low speeds would be there all the time.I have an old-style (non-split) socket, so there is not a test socket to check, but even if there was, the intermittency of the problem would not suggest there was a problem between the socket and router.If there is any suggestion that anyone can give as to what I can try next then I will be greatful, particularly if there is a way of requesting a line-test without making a phone call (the last time I spoke to Sky over the phone, the call was nearly an hour and I ended up losing some TV channels, even though I had just upgraded my package).ThanksStevePS. I am in the Ramsgate/Broadstairsarea and can see no issues on the service status page. Also, I was going to try live chat but after several minutes of seeing 'Checking agent availability..' I gave up!Welcome,Thank you for joining this forum and we hope that we can help you resolve any problems you have experienced. Before you post here, we would really appreciate if you could read the “Read me First” and the “Troubleshooting Guide” posts, and try the advice in those threads. Many problems are resolved by that advice and we will keep it up to date with anything new that we find out.If you’ve read those threads, and you still have a problem, this thread is here for you to post details of the problem you have. In this thread we would like to hear from you if you have an intermittent connectivity problem, i.e. Connectivity comes and goes, either on it’s own, or requiring you to take some actions to restore it, rather than a permanent problem where you have no connectivity at all. If you do have a permanent connectivity problem then we still want to hear from you, but there is a different thread in the board which we would prefer you to post on.To help us to investigate, we’d really like some information from you, so please copy and paste the following and use it to create your post.Issue details:Symptoms: <describe what you see on the app and what the problem is in as much detail as you can>Have you had this problem ever since you first installed the app?: Y/NIf not, when did it start?Do you know any way to work around this problem?How often does the problem happen?When did you last see the problem happen?Sky+App version from the App help page:First 4 digits of the Version Number in the STB System Details Screen:Model Number in the STB System Details Screen:I have been through all the advice in the troubleshooting guide: Y/NDescribe all the devices in the “chain” between the mobile device and the STB:For example:Apple ipad3 -> SkyHub router -> Sky+Connector -> STB orSamsung Galaxy S3 -> BT Homehub 3 -> Ethernet cable -> Homeplug 3 Powerline adapter -> Ethernet cable -> STBHave you added any of these devices recently, and did the problems start then?Anything else you want to add that you think might be relevant:Many thanks,Sky+App TeamI looked in a little deeper into the problem. It appears that Sky (you) have not upgraded your hardware to deal with the capacity of users. I live in a street with a lot of Sky customers and as such, the Sky ADSL2+ exchange (over copper Openreach phone line) does not have the capacity to meet the needs of the customers.So why the drop out? Well, Sky has promised me "up to" 15MB but it can't give me that because it doesn't have the capacity. It only has the capacity to give me 2MB at best. However, if they only ever gave me 2MB, I would then sue them under the false advertising. The technology Sky uses (all ISPs use) is called Dynamic Line Management (DLM). The DLM has been configured to try and give me 8MB (which is terrible really, given I live in Reading, which is a main hub of the internet for the UK). 8MB looks better than 2MB, and although it's nowhere near the mystical theorectical 15MB limit, it's not so slow that I would complain.However, it's trying to give everyone connected to the same exchange as me 8MB but it simply can't. Rather than scaling back to 2MB, it drops the connection every so often. How can I tell this? Because I wrote a little computer program (which I have a PhD in) to see what was happening to "ping" packets and by tracing the route, I could see at which point the connection was dropping out. Comparing Sky with a smaller provider, I wasn't getting the same problem. It's not the wire coming out of my house, it's not the exchange at the end of my road, it's the Sky ISP hardware.When I started with Sky Broadband, (3 years ago) the problem wasn't that bad because the number of streaming services actively used in the UK was much less. Streaming services hammer the bandwidth allocation and the old DLM hardware Sky have (they are still using the digital infrastructure BT set up) can't manage.This is not a problem an engineer can solve. The only solution here is to overhaul Sky's infrastructure and that isn't going to happen.So I'm moving to Virgin, which is cheaper on fibre like-for-like. So long Sky and thanks for all the fish.Internet conntection dropped out last night. Tried turning the router off at the back, it worked for a while then dropped again and was still off this morning.I then turned it off at the main for an hour or 2. Since coming back on it keeps dropping. The light goes off, then comes back on flashing amber, then solid amber, then green and works again.With this theres a noise on the phone line. Its 2 tone, dial tone with an intermittant higher tone. I have checked my answer messages, nothing. Tried leaving myself a message and deleted it, the tone is still there.Any known faults in the worksop area? Is there a chance they are connected?Did you get this sorted? I'm having the same problem (same firmware version too) but I'm getting nowhere. Thanks.JamieManvell wrote:Hi, since just after Christmas my internet drops out every few minutes every day which makes it impossible to use (after being bullet proof for years). I've changed the filters, removed the extension lead etc etc. and it makes no difference. Router information is below, please help! Thank youFirmware Version2.8SkyADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server[REMOVED][REMOVED]PPPoA255.255.255.255[REMOVED][REMOVED] [REMOVED]LAN PortMAC AddressIP AddressDHCPIP Subnet Mask[REMOVED]192.168.0.1enable255.255.255.0ModemADSL Firmware VersionModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCIA2pB023o.d20hUp1536256038Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast NameSKY57148Europe1enableSKY57148Hello steelpicker,I was sorry to read your Sky Talk and Broadband services are not working.Can I ask if you have reported this problem to the Sky Talk technical team?If not pleaseand carry out the troubleshooting steps to help resolve this issue.You can also check our status page to find our if there are any outages at your local exchange.and it will take you to the Status page.If you are still having problems after carrying out the troubleshooting steps please come back and let us know so we can try to assist further.Kind RegardsHi, sorry to jump in here but I am having a similar problem. I have sent my friend an invitiation to join which is supposed to link in to the ?75 M&S vouchers for us both. I have received my confirmation email on Saturday 24 March but my friend still hasn't received her email invite. I spoke to someone on chat the other day but I tried the number suggested and after being on hold for nearly 10 minutes I gave up as I can't afford that price phone call. Is there anyway to sort this out? I can see my invite in my track and redeem section but still my friend has not received her email.Thanks for this and sorry again to but inOh no...I've also been infected by the customer service. After reading the many claims that it will all be sorted, Try this, Try that...I'm still none the wiser. I get a message titlesSorry, Introduce a friend is currently unavailable on your account. I don't want to ring the helpineas we've all been there before with promises to get back to us...Frustration city.<script id="F5_watermark" type="text/javascript"></script> <script type="text/javascript">// TryF5_flush(document);catch(e) // </script><script id="F5_watermark" type="text/javascript"></script>I have contacted sky a least 7 times on email over the last 2 months regarding setting up my sky id account which has finally been sorted. During the whole backwards and forwards setting up my account my brother in law joined sky! Which the whole reason of setting up my account was go send an introduce a friend invite out, he couldnt wait beacuse of how long it took sky to keep on coming back to me! I finally sent out the invite and and sky have now turned around and said that I can't have any vouchers, even though they was the ones not getting back to to me for me to setnup my account to send out the invite!Help, what do I do now?Sky and Disney are working together to create a brand new television channel, Sky Movies Disney. The new channel will be the home of new and classic Disney and Disney/Pixar movies in the UK and Ireland, and marks the first time that Disney has been involved in a co-branded linear movie channel anywhere in the world. It is also the first time that viewers in the UK and Ireland will be able to watch all new blockbuster Disney-branded movies, as well as classics from the past, on one single channel.The launch of Sky Movies Disney builds on Sky and Disney’s 24-year relationship in the UK and forms part of a new wide-ranging agreement between the two companies, covering further movies, and Disney Channels, across multiple platforms and devices.Launching in time for the Easter holidays on 28th March 2013, Sky Movies Disney will show recent hits including Brave, Tinker Bell: Secret of the Wings and Wreck-It Ralph in their first pay TV window. Future releases that will be available include Oz: The Great and Powerful, Monsters University and The Lone Ranger. The new movies will be available on Sky Movies Disney from around six months after they have ended their run in cinemas and will be exclusive to Sky Movies for at least a year.Alongside new releases, Sky Movies Disney will also offer an extensive library of classic Disney films, including Bambi and Pinocchio, as well as Disney/Pixar animated favourites such as Finding Nemo, Cars and A Bug’s Life. Live action titles such as Pirates of the Caribbean: Dead Man’s Chest and National Treasure will also be available.In addition to broadcasting in standard and high definition on the Sky Movies Disney channel, all of the new and classic movies will be available to view on demand and on the go. Sky TV customers will be able to watch movies on the move with Sky Go, on their smartphone, tablet, laptop or MacBook. NOW TV, Sky’s new internet TV service, will also offer easy and flexible access to the Disney titles to customers who buy the Sky Movies monthly pass. Disney films available in 3D will be shown on the Sky 3D channel. In addition to the launch of the new channel, the agreement gives Sky Movies the first subscription pay TV movie rights in the UK and Ireland to other titles distributed by Disney, including new movies from Lucasfilm, and also Marvel Studios features such as Iron Man 3 and Avengers Assemble, which will be broadcast across the Sky Movies portfolio of channels.In addition to movies, the agreement covers Disney’s TV channels - Disney Channel, Disney XDandDisney Junior - which will continue to be made available to Sky customers, alongside a new HD version of Disney Junior, launching in April. All Disney-branded channels will also continue to be available on Sky Go across a range of internet-connected devices. Additionally, Sky will launch a dedicated Disney section on its popular On Demand service, offering hundreds more hours of catch-up and library shows.Jeremy Darroch, Sky’s Chief Executive, comments:“The launch of Sky Movies Disney is great news for our customers and builds on the strong relationship that Sky and Disney have enjoyed for more than 20 years. We’re delighted that an entertainment company of Disney’s international stature has chosen to work with Sky on its first co-branded linear movie channel. This is a world-first collaboration that will excite millions of families and further strengthen our market-leading movies service.”Ian Lewis, Director of Sky Movies, adds:“Disney’s movies are loved by all ages and generations, so we’re delighted to be bringing this new channel to millions of families at no extra cost. Sky Movies Disney will be the home of new and classic Disney and Disney/Pixar movies and will offer all new titles at least a year before other TV channels or subscription services. The combination of Disney’s fantastic movies and Sky’s award-winning innovation means that customers will have the chance to enjoy the very best of Disney on their own terms, whether that’s watching on demand, on the move or in 3D.”Diego Lerner, President, The Walt Disney Company EMEA, adds:"In launching these new initiatives, we are underlining Disney and Sky's shared goal: bringing high quality, creative entertainment to audiences in the UK and Ireland. The ways in which people watch TV and movies have changed immeasurably in the past 20 years, but consumers always seek out Disney's great stories and memorable characters."Catherine Powell, Senior Vice President/General Manager, Media Distribution, Disney EMEA, adds:“Through the launch of Sky Movies Disney, we will offer viewers our broadest range yet of popular current and classic Disney and Disney/Pixar films, featuring many of our much-loved stories and characters. Building on the strong performance of our movies and Disney Channels in the UK and Ireland, this agreement will not only increase the range of Disney entertainment being made available, but also the devices and platforms that viewers will be able to enjoy them on."Hi,I've had this problem for a few weeks now. I can't log into any sky site with my primary user name (had to make a new account to post this!!). When I try and access the sky site, or one of the sky iphone apps (sky+, sky go etc) I keep greeting the message that my log in details are invalid. I can log in to the yahoo website to access my sky mail using my sky details so my details are correct. I have tried to change my password using the website then logging in with the new password but this didn't help (password changed for yahoo though).Using my new temp log in i can log in ok, but as these accounts are not linked this doesn't help (apart from posting here!) Please help, I can't remote record or use any of those facilities anymore!Primary user name is <REMOVED> (tried logging in with and without the @sky.com)Please help!!Sky now has an outstanding live andon demandlineup. The problem is finding content that fits ones interests - the iPad app must be the answer. Please can release 3 have the following enhancements:1) on demand included in search facility and enhance search parameters a bit2) on demand included in browsing and favourites egg with past 7 days added to browsing3) intelligent learning of recorded programmes and viewing history driving an engine suggesting programmes the viewer might like.4) ability to "like" programmes so that the system learns tastes of the viewer and can offer suggested programmes viewer might like5) bbc iplayer item seamlessly integrated in all of the above - it is no good having to go into this separatelyHaving a strange problem since Friday. I can normally connect very easily to the cloud while sat at my desk, however since Friday my iPhone just will not connect. I'm seeing full bars, the device is registered, I've deleted the app and reinstalled it, turned the phone on and off and still no success. The very odd thing is I'm typing this from my iPad which is connected to the same hotspot. Doesn't make a lot of sense to me how all of a sudden it's stopped working on one device and not another. Any tips? I've also deleted cookies, history, made sure cookies are on etc. Thanks, Dan.Welcome Neil.M,Have you checked the you are able to receive a 3G or WiFi connection, what is the exact error code?Also have you tried to access Sky Go on any other device and have you activated Sky Go Extra?Please try a forced close on the Sky Go app on your iPhone:Double click the home button twice to bring a list of the activate applications and press and hold the Sky Go app until they start to wiggle, then press the red circle with the line going through it, then press the home button twice again and then access Sky Go again and let us know how you get on?ThanksSame issue for me, using Iphone 5. IOS 6.1.4'Sky account is not available in offline mode' appears on every screen barring the initial screen when I load the application, that is trying to up sell me to sky go extra! Given this terrible app I certainly will not be paying sky more for this..I have tired various combinations of Uninstalling the app and then then restarting my phone to no avail.I am in the UK.Judging from the other posts here this problem affects a lot of users and I would of thought Sky would have troubleshooted the problem and come up with a solution..We should not have to restart our phones to install and use apps.Please adavise how we can fix this, or let us know when you will be releasing a patch for this issue.Hi Elliot+o and stucham, Can I get you both to follow the below: One of my colleagues has a very similar issue, I will provide you the steps he took, however this would not be official Sky help, but it does seem to resolve this issue. On iOS6 you need to Reset the Network to fix this. Remove any profile first. Go to - Settings - General - Profiles Click Profiles and Remove any that are there. Now go to - Settings - General - Reset (near the bottom of the page). Then click Reset Network Settings. When the phone restarts, go to - Settings - General - Mobile Data - Mobile data network. Now change the mobile data and mms apn 's From - 'current' To - '**your provider settings**' **You will need to get these apn settings from your provider** Do Not click reset Let me know how you both get on. Thanks,I just wanted to add a +1 for the Sky+ app for IOS to provide a URL so it can be launched by other IOS applications.I use an iPhone/iPad app called Roomie Remote ( as a remote control for my AV kit and I've set this up so with a single button I can:- turn my TV on- select the TV input the Sky box HDMI is connected to- turn my AV receiver on- select the receiver input the Sky box audio is connected to- turn the Sky box on (using infra red)So as part of this sequence, I'd like to launch the Sky+ app so I'm ready to select a recorded program or a particular channel and to do this, the Sky+ app needs a URL so other apps can launch it.A considerable number of IOS apps have URLs and adding one is trivial:As the article says "Creating this .... is so simple, its almost criminal not to use it in your application!"I just wanted to add a +1 for the Sky+ app for IOS to provide a URL so it can be launched by other IOS applications.I use an iPhone/iPad app called Roomie Remote ( as a remote control for my AV kit and I've set this up so with a single button I can:- turn my TV on- select the TV input the Sky box HDMI is connected to- turn my AV receiver on- select the receiver input the Sky box audio is connected to- turn the Sky box on (using infra red)So as part of this sequence, I'd like to launch the Sky+ app so I'm ready to select a recorded program or a particular channel and to do this, the Sky+ app needs a URL so other apps can launch it.A considerable number of IOS apps have URLs and adding one is trivial:As the article says "Creating this .... is so simple, its almost criminal not to use it in your application!"Hi,I'm in the Republic of Ireland, have installed the SKY+ on my iPhone 4 and I cannot get it to change to the ROI region.I have tried signing in with my SKY ID and this happens:- When I do this I see a popup message "Your current region is London. Do you want to keep that?" I respond with NO- The "Your Profile" screen is displayed and I see "You are signed in as:" but there is no username/name displayed after this.- I scroll through the regions and select "Republic of Ireland", then see popup "You have selected Republic of Ireland as your region. Press OK to refresh your TV Guide. Please be aware your channel order may change." I tap "OK"- The App seems to reload/refresh but still has London as region- Exit the App (using Home button on iPhone)- Start the App- Still set to London and it doesn't show me a logged in.I have also tried changing the region to Republic of Ireland, without signing in and have the same problem.Just to be on the safe side, I deleted the App from the phone and then downloaded it again through the App store.I had the App installed on an iPhone 3GS previously and it worked fine, is this an issue related to the iPhone 4?Hi daphday,Thanks for your post and we’re sorry that you are having difficulties recording due to receiving a wrong region message.Are you still experiencing the issue?If so, can you please check the Change region option in Settings to ensure the correct region is linked to your Sky iD account? The region will automatically update once you have signed into the Sky+ app with your Sky iD.If this is incorrect, you can manually change the region by visiting Change region in Settings.Thanks,Sky+ App TeamBigDaveOwl1867 wrote:I really am struggling to understand, shouldn't I have the option on my iPhone when I wish to remote record a programme which 1 of the 2 sky boxes to send that request to?I currently don't have the option of which box to send the request toIt doesn't work like that because it depends on what user ID you are using for the app.I have two boxes and have set it up so I can connect to each box with a different ID, so ID 1 goes to box A and ID 2 goes to box B. So all I need to do is make sure I am logged using the correct ID so it goes to the right box.Hi Everyone,We have recognised that there has been a huge level of interest on the Forum from our Irish customers desperate to know when they will have access to our fantastic On Demand service.We have great news for you all; our Irish customers can now access our fantastic On Demand service ? at no extra monthly cost. Watch what you want, when you want with our library of entertainment, from blockbuster movies to full series box sets.What are the benefits of On Demand? Getting On Demand is easy Add the On Demand subscription to your account and enjoyHi,I've just signed up to Sky Broadband & Phone. Would love to purchase a wireless connector for my sky box to watch on demand but it turns out my white sky+ box is not compatible.I can't upgrade my box to a new sky+ box (Not the HD box) without paying ?200 or subscribing to a HD package (Don't have a HD TV).Surely there has to be a better deal for loyal customers.Compatible box = my purchase of wireless connector = watching more content via my sky broadband hub.Your loyalty and customer retention policies could do with some TLC. NPS scores don't always tell the full picture.Regards,MarkHi,I have recently ordered Sky and my TV installation has been done within 2 days with promise that Phone line and Broadband will be activated in one week to 10 days. When I called Customer care number 08442 414 144, I come to know that phone line and broadband was not ordered, since it has been ordered by third party. I am surprised that I spoke with Sky customer care executive on the day of order and gave all the requirement details and placed the order after submitting it on line. How come it got third party submission.Customer care executive is saying now, that it will take more 2 weeks of time to get Broadband installed. Ultimately I am suffering from the mis-management of either Sky or their 3rd party vendor who do installation on their behalf.I am already suffered from poor service of Virgin and shifted to Sky in expectation of good service but seems my illusion is soon going to end.Looking at your line stats your noise margin isvery close to the 7db targetso unless you can inproveyour line setup there is no more speed there, follow these stepsThe below photo shows a NTE5 BT master socket most houses have these but not all,if you have more than 1 phone socket this will normaly be the one that the outside cableconnects to first.Unscrew the two screws and carefully remove the plate to reveal the hidden test socket,now connect a ADSL microfilter into the test socket then your Sky router to this filter directlythen repost your line stats as before, your speed may not raise strightaway but we are also lookingfor a increase in the downstream noise marginif you dont have a Test socket in your house, the best you can do is ensure router is directly conectedto the master socket, with a ADSL filter being the very first thing conected to the socket (before anysky tv splitters)and if you have other sockets remove whats conected to them while you recheck your line stats, again see if ether the speeds or the noisemargin raise higher than before.Hiif Sky have LLu in your exchange then your most likely connected using ADSL2+please can you post up the stats from your router and we can ascertain whats going on.click the link below and use the username: admin and password: skywe want all the details listed there:Connection SpeedLine AttenuationNoise MarginIm assuming you mean that your sky broadband is half the speed of what you had at o2? - well if youve just been connected your speed starts at 4Mb and gradually increases over 2 weeks, give it time and dont be disconnecting the router, leave it on 24-7 while its training, otherwise you can affect (lower) and delay the resulting speed you end up with.Depends if you have recordings scheduledIf so you should put it into Standby (orange light on the box) This should be done when you've finished using the box anyway (regardless if you going away or not). Sky box does this automatically but best to do it yourselfIf you wanted to be extra eco (and you have NO RECORDINGS SCHEDULED) you could switch the box off (red light) (To do this hold the on/off button for 5 seconds or more. On your return press the on button with the box taking 5 minutes to boot up and come on.If you decide to unplug box put it into OFF (red light) and wait 5 minutes before doing soHi AntD, I can certainly get this clarified for you . As your home move is quite soon I would advise to leave it booked as it is. The reason for this is it may cause a delay for you if the home move is cancelled and re-booked again. Can I ask, who/where were you advised not to plug your router in until 4PM on the day of your services being re-activated at your new property? The reason I am asking you this is you can plug your router in at anytime on the day of your activation as your services can go active at any point. If you connect everything up before you go on holiday then when you come back it should all be active and ready for you to start using. Let me know if you have any other questions and I hope you enjoy your holiday as moving home is stressful. I wish I had booked a holiday after I moved last year . Thanks,You can check your exchange here- to see what offerings you have look for Green ticks on the right once you entered your post code, pay attention to the SKY/Easynet as Dave says!.Then its a bit of guess work with post codes as I assume your your off national network due VM line etc (I have been there too).You could try sites below as a guesstimate to what your line is capable off speed wise, for ping and jitter it can be a case of suck and see I'm afraid. However I have 28ms 24/7 on line thats has 7008kbps/ 800kbps sync.These will give you Idea of what SKY can and all other similar providers can give you.i-am-amrob2 wrote:Hi fabmartelI am the person that started this thread and I didn't make it clear in the opening post, but I have been a Sky broadband customer since November 2011.When I first joined Sky, my speed was nowhere near the estimate as DLM stopped after only 4 days and as a result I was receiving only half the speed that I was estimated to get. I knew that my line was capable of more as back when I was with Orange (spit!) I used to receive 17mb and Sky were only giving 10mb (That 17mb with Orange was only during the non-peak period, during peak it would drop to about 34k!!!!).As a result of DLM stopping early, I rang up Sky Broadband Support and spoke to a tier 2 support person and she manually reprofiled my line so that I would receive a speed closer to what was predicted (She set the line profile so that the router would show at 19999kbps and I was receiving actual down load speed of around 16.5 to 17mb - which made me happy as that speed was all day long, regardless of whether it was peak time or not).When looking at my online Sky account, the page that details your broadband speed estimate it showed on there that the line had been set to a speed of 10.5 mb EVEN THOGH it was reprofiled by a tier 2 person, and it stayed showing at 10.5 up until a few weeks ago, which is when DLM kicked in again and my speed started being bumped up again to the 22013kbps that I mentioned a few posts earlier.So the long answer to your question is above.The short answer (which is what I could have typed instead of War and Peace) is YES DLM can start again as mine restarted around one and a half years after Joining Sky. Hopefully, if your line is a good quality line and you have infrequent disconnects, the DLM process will start again sooner that one and a half years for you and you may then get a download speed closer to what you had before.When I first joined sky (30/05/13) I was on 19997kbps for a couple of days. I wasn't expecting a resync, but was happy when it did. It didn't give me much extra speed, but it gave me a bit.Good Afternoon Gk1001, Unfortunately the agreements we hold the content provider dictate what we can provide on On Demand however this changes all the time and given that Game of Thrones is a very popular show, then their is every chance of this been shown again. Keep an eye on it! If this information doesn't answer your question then can I ask that you post your query onto our dedicatedboard's in our Help Forum and a member of our community can help you further. However ifthis information has helped answer your question, then please click Answeredas this may help other customers with a similar question. Cheers,Hi,No, im afraid you will have to use the sky router, but dont plug it in until the activation date as it will not work.You have to use the supplied router because Sky do not release the actual connection settings used to connect to Sky's broadband network.Some people feel the wifi capabilitiesof the Sky router are not as good as their existing router. To get around this, you canturn the wifi off on the sky router, and connect the two routers together via a network cable. This way, you do not need to change the wifi configuration you already have setup. Do not attempt to plug both routers in to the phone line (via a micro filter) as this will not work.Hope this helpsCheersPeteHi Frankie34,I am glad that I have caught your first post, although we could have hoped it had been under better circumstances.I'm happy to read that you currently use the Sky Go service, although a bit disappointed that it is not working as we would have expected it to. We are aware of an issue with Arrow on Sky Go at the moment which is being dealt with as we speak, but as for the other two shows you mentioned, we have not had any issues confirmed as of yet.Does any error message appear after a short time or does it just stay blank? Are you able to view live content ok without any problems?If you can reply to my post we can get this matter looked into further for you.ThanksI am very pleased with Sky recently as they have, without request, raised my internet speed from 6Mb/s to 9Mb/s, it's only a small rise but it makes a big difference! I hope they will raise it even higher so that it will reach the advertised, 16Mb/s.The lowest ping I can get is 55, I have NEVER seen a ping lower than this before. I play alot of games and these games have server lists of about 20,000. When sorting these by ping it is never below 55. Speedtests always get 55 as a ping and I am starting to believe it is not on my end.I have microfilters on every phone socket apart from the one leading to my router (Which is the main phone socket with the tester slot on). I am using the Sky Sagem router that came with my Sky internet.This is a photo of it that I found online: I believe that this isn't the newest Sky router, and for the price that I am paying for the internet at the moment I should recieve the new one for free.One more request too:I am slowly upgrading my whole internal network to Gigabit and found that the Sky router I have not does not support Gigabit, nor does it support Wireless N!Is there a Sky certified router that supports Gigabit and Wireless N?Hi,I cant dispute what you are saying, but imagine the pressure Sky is under to give new functionality on their platform, the desire to be the first to provide the best service to its customers.What ever you create, there will always be improvements that could have been done. But at what point do you stop making improvements andrelease what you have done ? It is a difficult call to make.I use skyplayer on a little netbook plugged in to a 42" widescreen TV, or via my xbox. The xbox has a problem, if I fast forward or rewind, then it doesn't resume. It could be my network. But it is a method of watching something I might have missed, oran old movie which I missed when it was on TV, somethingSky has kindly made available for me to watch at no extra cost. They didn't have to do it, like most, I would have accepted what they offered and be happy with it.You have to think, 20 years ago, there were only16 channels of analogue TV, 10 years ago, it went digital and 5 years ago it went HD, today, you can choose what program (out of what is available)you want towatch andat what time.You can only imagine what will happen in the next 5 years, just have to wait and see.If anybody is wondering, no, I don't work for sky CheersPete.Nilsatis wrote:Up to you, and depends what they are replacing.I always look for the cheapest option for secondary devices and as you dont hold your laptop in high regard I would be minded to stick a wireless usb in if the wireless card is not good, plenty for under a tenner.The laptop's wireless adapter if <REMOVED>, but the wifi signal in my room, and my room is <REMOVED>. That's why I have them for my xbox, kept getting disconnected. Used to have a laptop with built in wireless n, before it broke, I was getting 2 out of 5 bars but it gave me close to full speed. Tried external wireless n usb ones, but they just go to 1mbps within windows. But they're fine in the rest of the house. I mean If I had that ebay listing, would it be ok for my laptop and xbox? Would I plug 2 wires from 1 into the router, then 2 wires upstairs from 1 into the xbox and laptop?All in all, it has not been an auspicious start to my sky contract.I had until recently been a fairly unhappy Virgin customer. Poor broadband speeds, poor customer service, regular phone outages led me to look elsewhere, and given the sad lack of competition in the UK market, I turned to Sky.Two months on, and my phone is still unuseable. The broadband speed is up and down, never getting anywhere near the 5.0Mb they claim I can get on my Broadband Info page. Multiple phone calls, more minutes spent on hold then I realistically have to spend given how busy I am, multiple tests, BT engineers not bothering to turn up, and all I get from Sky is more promises about how they will get BT onto the case, get things sorted, and improve my service.was indeed escalated and I showed printouts of similar pathpings / extended pings to the engineers that visited.Currently I am connected wirelesly but the synmptoms are identical if I connect directly with Cat 5; Fine during the day, terrible at peak times.I have only 1 socket in the house whichthe router is plugged into with the original (and very short) cable. During fault finding both I and various engineers have used the test socket but it makesno difference. I have used several filters and the last engineer that visited installed a filtered faceplate for me which I am now connected in to. I have 2 routers as Sky provided a new one for me for a different fault a week after i ordered the service (it wasnt the router in the end but I now have 2 good routers). Both routers have exactly the same symptoms also.In fact nothing changes the packet loss on hop 3 which has been getting steadily worse since around Oct / Nov. In fact as all the packet loss is always on Hop 3 (out of the exchange)I think I can say with certainty the problem is not with me or in my house.Online gaming is now completely and utterly impossible (and I dont meanim upset because of poor pings orjitter I literally mean you cannot play at all because you cannot even move for more than 5 seconds out of 30 or often even log in!)during peak hours as is any type of streaming.I would have called Sky again after they 'fixed' my PPOA drop outs (which are not totally fixed anyway) to have another go atsorting the packet loss but after at least 5 engineer visits already cannot afford yet another afternoon off work for yet another engineer to tellmehe can see nothing wrong, the trouble is they always visit in working hours when there isnt actually a problemat which timeeven my own testing then shows zero or at most 1% packet loss out of the exchange.In addition and I havent booked this out because its a minor inconvenience compared to the other problems. Occasionally after my router drops then resynchs its PPOA session, I cannot log in to any game at all. Steam says I am not connected to the internet at all (though I can browse just fine) whilst Blizzard games just lock up then time out when trying to log in, Minecraft lets you log in then immediatly boots you out again before the world loads. If I leave it 30 mins or so it sorts itself out or if I physically power the router off and back on that normally sorts it also (sometimes it requires 2 or 3 hard reboots though). A soft reset of the router from the web interface does not work. Its just like a random Firewall rule has been applied to my router blocking inbound or outbound gaming ports, but nothing shows up in therouter firewallsettings. Again this happens with either of my Sky supplied routers. It also occurs on both laptops and my PC at the same time which have different OS and AV software installed so cannot blame them.Just checked my webmail and - success - I now have a new folder called Gmail which has 10,000+ messages in it, retransferred and hopefully permanently in place now on Sky Yahoo.Onto the remaining issues... will the Inbox messages from 3rd-16th April, that were deleted because Sky failed to inform that the Gmail settings on keeping messages on the server after a POP3 download had not been copied across, now be recovered from somewhere?I was told on the phone by Level 3 Technical Support that engineers from Yahoo were working on recovering these...?It's taken a long time but gradually we are getting there.Finally - any news on getting Sky Yahoo webmail to keep a copy of messages sent via Outlook, i.e. matching the functionality of Gmail?Thank youNujolPlease read the many volume of peoples requests to actually respond and give communication back to your LOYAL customers , i have queried the unexpected error problem since Friday and not one person has responded , surely you have read the manyhundreds of quotes from your customers that this is a big problem , WE CANT ACCESS ANY email but there doesnt seem enough communication about this and any post i have read of your fixes DONT WORK , such as clearing your cache , trying a new password , trying a different browser etc etc etc and all i can see is that you are constantly telling everyone to do the same thing , it doesnt work, the problem is at your end which you have managed to create with this migration which seems to be untested to the level that should be required for such a large scale project - i have loved SKY since i got it 5 years ago and would never go back to that Virgin shower of ... but at least try to suppress the anger from your customers and improve the communication and give people some timelines for fixes and put whatever it takes to keep your customers loyal - im still very interested in the emails i have meant to receive from last wednesday to today and are they still going to be available in my inbox when you sort this mess outHi,I have Sky Fibre and two SKYHD boxes.The router is on the ground floor, wired to my PC.On the first floor, my main SKY+ HD box is connected by the wireless router that Sky supplied. on the 2nd floor is my other sky+hd box.This is the one I am having problems with. I use the TP-LINK system around teh house - turning each electrical point into an access to the internet, I have plugs on the 1st and 2nd floors for the Blu ray devices and for SKY on 2nd floor.About 3 days ago, On demand stopped working on the upper SKY box. I have reset the box, checked the cabling and t all comes up FAIL! FAIL FAIL!I have used the manual IP configuration and it can now see my local network, DHCP is OFF but the Service Connection still reports FAIL.I cannot connect the Fibre router to the box as they are two floors apart. I just do not know what the problem is or how to fix it. The only thing showing in on-demand is the new dexter and those updates - but its like the old anytime - no pictures...All other on demand stuff is missing.Need help as my daughter is now badgering me to fix the problem... any help would be good.Hi thesmiff, It's great to read that you are a fan of The Borgias I've not actually watched it myself but I hear good things. I'm sorry to read that you seem to be having some issues with your Sky box when viewing some recordings. If you have not tried this already, it would certainly be worth rebooting the box by switching it off and disconnecting it from the mains power supply and leaving it for a few minutes. From what you tell me, it sounds as if there is an issue with the hard drive of the box which should be fixed byperforminga planner rebuild. This will not affect any of your recordings, but it may only fix this issue on future recordings, and not fix any issues which may haveoccurredretrospectively. If you can give this a try and let us know if it helps at all, or if you have any other questions or queries please do not hesitate to get in touch. ThanksI never heard back fromGraemeAfter calling Sky multiple times(no help at all) and trying everything possible, one of my friends suggested that I visit a Sky outlet in the Westfield mall in Stratford.I did that. The sales rep (Mr. Manni Boujunn) was quite helpful and keyed in the address manually and took the order. He was hell bent that I would get the 6 months free only if I chose the unlimited talk option. I did not argue much as I had already spent 3 weeks trying to get the phone line.The next day I got a text from Sky giving me my contract number:<Removed>and phone connection date of 28th May. Yesterday I even got a text telling me the number of the landphone.Today I called Sky to check on when I would be receiving the router. They told me that Mr. Manni (sales rep) has made a mistake in the postcode and keyed it in as E16 2FN (instead of E16 2FS). Every other bit of the address was correct.Now instead of amending the typo and letting Openreach know about the typo, the Sky advisor has CANCELLED my order!! They refused to escalate to a manager and kept passing from the Sales to the Existing customer lines.Now I am told that I will have to raise a new order and it will take AT LEAST 2 MORE WEEKS for the line to get connected!! I am totally frustrated and feel like giving up on Sky.I honestly beleive that circus monkeys can provide better customer service.I will have to wait for the refund of the initial costs that Sky has already charged me.Where is the accountability and service delivery? Who is penalized for the time I have lost making calls for weeks?Hi Lynda+W, It's great so speak to one of our Sky Broadband customers, although we could have hoped it had been under happier circumstances. I'm sorry to read that you have been having some issues with your connection as of late. Can you let us know if you have noticed there being any interference on your phone line at all? Are you able to connect and access the internet by using an ethernet cable rather than wirelessly? We ask this as if you can, it would be a wireless connection issue, which you can find steps to help with this. If it still does not help at all when doing this, can you let me know if the internet light on your Sky router changes colour when you are losing connection? If you can let us know, or if you have any other questions or queries please get in touch. ThanksIs my situation belownormal - Meaningful communication from SKY about my order has been none existent. I wont call the extortionate premium rate number (from my mobile) and I have only ever managed to access live chat once (today). Why can’t there just be a 01 type number I can call? Does SKY not earn enough money form me already?! Basically my contract is with SKY; does SKY not have a contract with openreach?… if so surely there is a service level agreement concerning timeliness? How do I formally complain about this very poor service?Original help request of 5/7We arranged to move our package when we moved. I was told that out TV would be installed after we moved and it was ? great.We were categorically tols that our talk / broadband would be installe don 2/7 - Great.Then it went downhill. I received a text on 28th June to say there’s a problem with your phone line so your sky talk and broadband won’t activate on 2/7. We’ll update you again on the 8th! So instead of telling me something constructive I had to call sky at my expense of ?2.40 (as calls to your numbers on my mobile cost nearly 15p a minute and I had to hold for over 15 mins!).I was told there is a problem with BT. I was told that you are waiting for BT to do a survey and I have been told nothing more.This is not good enough ? my contract is with Sky not BT and nothing proactive is being done. I want meaningful updates; not having to call extortionate numbers. We need the internet phone for online banking etc and there is poor 3G in our area.After chasing again today i managed (for the first time) to get access to live chat (with help form a friends wifi)SKYOk Matt what I can see from the order is that there is a delay on your a line install give me a moment to look into this further for youOk From what i can see on the order is that it is with out order recovery team and they should have some information for you soon and will contact you in due coresMEOk but that doesn’t actually tell me anything...where we have moved to there is very poor mobile reception and with no phone this is extremely restrictive. Also we cant do any online banking which is causing us real headaches. Saying 'i should have some information soon' implies to me further delays... i just want to know that the broadband will be installed ASAP -This really shouldn’t be that difficult!!SKYI fully understand this but until we get the information back from openreach we are not able to give you any information but if you can give me a moment please I will see if I can get any information for our team that are dealing with thisMEthanksSKYnot a problemI am just speaking one of there advisers nowhi Matt my Colleague is calling openreach to see if there is any updateas this is a new property it can take longer for the line to be installed and that is where the issue isOk Matt I have been informed that the line work is in progress it is going to take a little longer sorry and my colleague is telling me that the next update we should get is around the 15th16th and they have raised a call back to up date you on the 17thMEThat really is not good enough - again an update implies further delays. I have explained to others on several occasions the estate has been there for over a year ? I can see where the phone line just needs to be connected! Our neighbours moved in only 1 week before us and they have had their phone line for over a week already. What time frame have open reach given? Surely there must be some service level agreement between you and them? How can I complain about this ? it really is absurd.Then as i hadnt replied for 2 minutes the chat was ended...Hi shel81This is the artist previously known as LEELEELEELEELEE replying under my new username - the reason for my new username being the way I resolved my help request issues.After FINALLY speaking to someone from Sky who understood the issue it transpired that my "old" username/account was set up when I initially took up the Sky package online ... However, it was not in any way linked to my actualy Sky account (no idea why - and I dont have the time to find out)However - to fix it is simple enough - simply create yourself a new SKY ID* (by choosing create ID, rather than logging in with your current details) , choose a new username and input your SKY account number to it ... now when you log in with the "new" Sky ID/ email it will still default you back to sky.com but you will have a new pull down menu under the "help and support" tab which takes you to the myhelprequests page.*The only conundrum being that you need to supply/set up a new email account otherwise it will tell you "you already have an account with that email address", If you have a googlemail account, you wont have to - happy to explain why/how if you are indeed with gmail. Alternately just set yourself up a generic freemail account.Hope this helps.LeeWhen I log into My Sky and go to My Account > My Package I see the followingI only have one Multiroom subscription, so what is the second Multiroon (yellow circular icon) showing in my account? Sky did send me an additional viewing card by mistake as they seemed to think I wanted a second multiroom installation, but a customerservice agent told me to return it to Sky by post (which I did).I only have 2 Sky boxes in my house (Sky+HD and Sky+HD 2 TB), so why are the Sky+HD box (yellow circular icon) and Sky Digibox (green tick icon) showing on my account? I used to have a standard Sky digibox years ago, but this was upgraded to a Sky+ box and then moved to a spare room and used with a Sky Freesat viewing card. More recently we moved our existing Sky+HD box into this spare room (taking out the Multiroom subscription), bought a new Sky+HD 2TB box for our main room and threw the old Sky+ box away - all installed by a Sky engineer.I believe this has prevented me from upgrading on-line in the past and so I'd like these redundant items removed (obviously without causing any knock-on impact to the services and equipment I do have).Hi,I have noticed whilst watching the French Open on ITV4 HD that the picture/audio is really out of sync with each other. All other HD (and non-HD) channels are fine, however ITV4 HD is miles out. This goes for the programmes and the commercials.Is this a known issue? Seems mad that ITV would be pushing ITV4 HD as one of the 2 main channels for the tennis at the moment and for such an issue to be occuring.If anyone else has noticed the same thing, it would be good to know. Also, if anyone at Sky could help me understand whether this is an issue through Sky or more likely to be an ITV problem, then that would be good to know.Thanks in advance.You do seem to have had an unfortunate experience! I can only praise the Sky team, and in particular Cheryl with whom I had both email and phone contact, after initially doing the on-line Home Move thing. She kept me appraised at all times of whet was happening, I got texts to my phone on a regular basis, and on the day in question, the engineers were on site 10 minutes before the time given, and had the job done and were gone within the hour, and it involved drilling into solid stone walls (18th century 3 story house), running cables over the roof to the other side of the house, etc.This is the 4th home move I have done with Sky and far and away the best and most professional. It ran smoothly despite my frequent requests for changes to dates, subscriptions and other things.Hi alwynatcx,Thanks for your post and welcome to the community! All customers who join Sky are provided with a Sky Broadband router free of charge and as technology evolves Sky will naturally provide newer routers to keep up. So, although new customers may now receive the Sky Hub they are just taking the same offer which you had when you joined Sky. Not letting new customers have this offer would be unfair to them.I don't know why you feel existing customers are being taken for granted when there are all sorts of fantastic things which Sky provide for free as part of your subscription. We provide Sky+, On Demand, Sky Go (now Sky Go extra for free too for multiroom customers), free cinema tickets, access to an exclusive area of the O2 arena, access to Sky Studios as well as the regular Introduce a Friend offers that we regularly run. You can find out more information about that . We have also secured a great line-up of football on your Sky Sports package for the 2013-2014 season which you can view .Hope this helps,i would be worried to mate i was ment to be moved on the 13/9/12 but so far all sky have done for me is disconnect my services i had and not bothered connecting the services they shouldve even expect me to pay 2 bills for services ive not recieved and im still fighting with them on this matter as its no ones fault but mine who is it mine as my services worked now fck all dos thanks to sky and for call backs never happens still waitting on one 3 days later total joke of a company fair enough my sky engenieer who was her to plum in tv offered me a great deal on his boxes ?250 for every channel for life was going to take one but decided not to as its stealing but i shouldve as thats all skys doing to me stealing my money for none recieved servicesHello,I have similar issue. I have tried to order a tv package with broadband and phone line rental. The website will not allow me to proceed with booking as the current phone line is active.How can I order sky? I want broadband ASAP upon moving in. How can I pre order a box and engineer? prior to the move date?I have tried sending an Email and have not received a response. I am a new customer to skyPlease let me know how this issue can be resolved. I cannot wait 1 month for internet connection to be established in my new flatHi mancladontour119, Thank you for joining the Sky Help Forum, it's awesome to be the first to reply to you. Sky does not approach or report to CRA like other companies. We do ask and check if you have had a Sky account in your name in the past. If you are worried about your own credit rating then please don't, you don't have to. Please do check our website for any online offers - You can build your own package to include everything you need including TV from Sky and Sky Talk (Phone Line and Calls package) and Sky Broadband. Be sure to check out our too as it gives you the freedom to access Sky OnDemand without wires. Perfect if your Sky+ box (Or Sky+HD) and broadband router are in different rooms. I hope this has helped and you have any more questions please do come back to me.Hy dylanits either combination of the browser your using (and plugins installed) and/or Internet Security/Firewall thats causing this.Try at least 3 different browsers, and run them in safe-mode with no extensions running, try IE, Firefox and Chrome... Firefox is usually the worst culprit for this sort of thing, the problem with webpage speedtests is that its a flash or java application that has to run inside the browser (another application) - i recommend installing JD Auto Speedtester as its a dedicated multi-threaded speedtesting application (I would lower ping test interval from 30ms to 100ms as 30 is just to rigorous I think and may show uneccsary 'jitter') it is a pure application (not flash or java) and does not need to run inside another application (web browser) the results from this program are excellent.if you find all 3 browsers doing it with no extensions running and JD Auto Speedtester shows the variation during testing then this is probably wifi congestion or intermittent congestion at the exchange...but as you say you download just fine tells me its the web browser...I bet your using Firefox!Hi - I've just upgraded as my player was telling me I couldn't download a program until i did so. Now i've upgraded it won't even let me sign in!!!I'm using a macbook pro and running OSX 10.8.4 - i've tried restarting the machine, uninstalling and re-installing the desktop player - i've got the latest version of silverlight.It just gets stuck on the 'sign in to download' screen with the 'signing in' process animation playing. I can watch sky through the browsers no problem, but i can't download anything as i can't access the playerHELP - i'm paying extra for this!!08000512592 called me today and claimed to be from Sky and offering me new offers. The chap sounded Indian so I was immediately on alert for a scam. He informed me the call was being recorded, and called me by my surname. He then asked me to confirm my name, which I did. Then, he asked me for my Sky password - no 1st or 5th letter type challenge - straight out full password.I was quite taken aback at this and told him that is not normal - he then said he could confirm to me what package I was on, what boxes I had, and what my viewing card number was. At this point, I terminated the call and googled the number.If this is a genuine call from Sky, then surely the old 1st/5th/Nth number password challenge would be more reassuring.This is not the first call we've had - indeed its about the 4th call I've answered, and overall we are probably into double figures. If the offer is that compelling, surely it should be on My Sky account thingy, or I'd have had a letter - or are Sky going to give me the world for free for a year and its so special they need to ring me and have me tell some random voice over the phone my password - on a call that I didn't instigate...I think not Gussie!hi i have just registered with sky today .I phoned my current provider virgin to cancel my package,And they infromed me sky broadband was terriable and not to go with them for gaming online? but currently with virgin i have a cable going through a wall to connect my ps3 as the wireless box is so bad .has anyone got experiance with gaming online mainly black ops ectas i am leaving virgin as there internet was so bad .but now there geting someone out tommorow to fix it .even though they hadnt got anyone out the last 5 times i had phoned them .but now i am leaving them there doing it.i no i have a month calling of period with sky .but if the internet is rubbish will have to change package ect thank you for your helpOkay so I've been with Sky Broadband since October and the experience hasn't been great to say the least.Now comes the latest problem, in the last 4 or 5 days my xbox live keeps on disconnecting and its incredibly frustrating. I've tried changing my xbox wireless adapter (which I exchanged for a new one instore) and it still keeps on happening.I've connected with the ethernet cable and it didn't disconnect but I don't want to have the wire leading all around the house.I've tried all the typical 'resolutions' provided, change modem port, restart modem, change xbox settings etc etc and to no avail.If I'm sat watching the 'configure network' screen on the xbox where it displays my IP settings & info + DNS Settings & info every so often it'll all drop out and go blank (all zeros i.e. 000.000.0.0). I'm on my laptop whilst doing this and the wifi via this doesn't drop out when the ip settings on the xbox do.The odd thing is its only started happening in the last 4 or 5 days - has something happened with Skys servers and firewall settings may have changed?Any ideas on how to solve this?Hi arris2828, As you are getting errors with buffering I am presuming you are talking about Sky Go as this can sometimes happen and I am glad to say it can be easily fixed. To be able to help further try the following steps in this as it gives you options to try as well as checking your connection as if you are not getting the correct speed through it will cause buffering and stop the program from being shown on . Give the steps a try and if this has answered your question please mark as an Accepted Solution else post on the Sky Forum for the rest of the community to help.I joined SKY 8 weeks ago and ordered the full sky package including telephone, broadband, HD.My previous telephone provider was BT and I have had the same number for 35 years, part of the condition of me moving to SKY was that I could keep the same number which was all fine. My SKY package is all up and running and I have kept the same number.I am now about to move house, not very far away and within the same exchange and of course want to take SKY with me and also want to take my telephone number with me. I have been told that SKY used to be able to do this but because of a new computer system this service is not yet installed and I will have to be allocated a new number.Not very happy about this and on asking if there is anyway around this was told you would need to leave SKY and go back to BT, then move house with my number! Great SKY customer service by the way being told to go somewhere else.So SKY what can you do for me to prevent me leaving SKY and getting my bundled package from BT instead except charge me a massiveearly exit fee no doubt.All I want to do is keep my telephone number.David.Hi there,we have signed up to the club, but are having problems trying to book tickets for G Force and and Alice in Wonderland for Boldon, Tyne and Wear Cineworld. It allows you to select the cinema but when you choose you movie and try to move on to select your date it comes up with a warning that you still need to select your movie and will not take you any further?I have tried to book other cinemas listed and they are fine so it is only Boldon that this happens to - can you helpThanksThe Berridgesboom12Welcome to the community.We have received a lot of interest on the Kindle fire HD, especially over the last few days.Whilst we don't know the actual releaseschedule yet, we have had some partial information on devices that are being worked on - it is never exhaustive, but indicative. I checked the collateral we have and at this stage here is no update on the Kindle.That doesn't mean the team isn't working on it, just that we haven't got the info. I was saying to another customer earlier today, I would be amazed if it is not in the pipeline.I've made a note and as soon as the Product Development team come back from the holidays I will see if at least I can confirm that its on its way.As soon as I get a response, I will post it here.The latest we have on the Kindle Fire HD is, as some of you more techie guys are aware, Amazon have adopted a specific implementation of Android which has some significant differences to other manufacturers. These are mostly around the use of their own APIs.Whilst thedevelopment process for creating a Kindle Fire HD app is similar to developing a pure Android app, there are important differences we need to investigate and resolve. Given this, we are not able at this time to confirm a date for a Sky Go app for the Kindle Fire HD.As soon as any new information is available, we will update this thread.All as per my post above, we do not have confirmation as to when and if the Kindle Fire HD will be supported.We are aware that a lot of customers have purchase this device and as I mentioned before the team is are looking at it and as soon we have anything new to announce we will let you know.We know you are all keen to enjoy Sky Go on your devices, but please be patient and avoid unnecessary or repetitive posts, they don't have the ability to make the team work any faster or make any announcements come soonerTo be honest Sky is trying to dictate to it's customers what device to buy. Like many Amazon Kindle users I am disgusted that Sky have not made this app available for android, it's as if we don't exist. The real problem is that because Apple control so much of the mobile media devices media companies develop for them knowing this app will be well used because of it's dominance. SKY just like many others don't care about the little guy even if they should be providing the sky go service for all customers regardless of device. I believe sky shouldn't offer this service at all unless every subscriber, regardless of device can use this service, otherwise Sky go just like so many others become a marketing machine for the Corporation giant known as Apple. I thought monopolies were illegal? If there is no change soon I'll cancel subscription and I've been with SKY since 1992.Previously on this topic User JRT1991 (Community Co-ordinator) provided a link to statement regarding status of Sky Go development for Android devices which states :-................The development team are undertaking some major enhancements to Sky Go. This incorporates new features, content and additional support at both OS and device level. As a result of this ongoing work, there will be no sigificant updates to the service until this development piece has been completed. Currently there is not a confirmed date on when this work will be completed, but it is anticipated that it will be at least 10-12 weeks. As soon as we have any news on firm dates, we will let everyone in the forum know.However, last week there was an announcement regarding Sky Go on Android devices including devices which are not yet available.............Surely there are enough Kinndle Fire HD users out there to warrant some work from Sky to make this application available.......... see announcement below... has announced that its Sky Go on-demand service has come to four new Android devices.The native application has added support for the Sony Xperia Z, HTC One, Motorola RAZR HD and the upcoming .I have been to subscriber to Sky now for many years. I have a kindle fire HD. I now have to subscribe to Lovefilm to enable me to watch films on my Kindle. Sky are always upgrading systems and I have noticed that you now have to pay an extra ?5 to download films using the sky go extra app when it was free. I would like an app for my kindle so I can view films that I am paying for on this system. I believe that if Sky doesn't get its act together then the main competitor which is BT, who also now has unlimited downloads like Sky without being "punished via e-mail if you exceeded the unlimited limit (which is why I changed from BT to sky originally) will lose many of their customers who will rejoin BT and probably get faster download speeds.I have will stick with sky for the time being..... but I may in the future have too seriously think about rejoining BT for their complete package if Sky doesn't improve the service (download speeds) and support more systems like Kindle.Goingtopost - Samsung mobiles can connect to a TV via HDMI with an adaptor and SkyGo already blocks the use (it detects the connection and stops playback with a pop up saying it's unavailable to use with HDMI connectors) so that's certainly not the reason for them not getting on with SkyGo on a Kindle Fire.I too would love to see SkyGo available on the Fire HD (it's a bigger screen than my S3 so would be better all round) but I don't see that my paying ?70+ a month entitles me to demand they sort it out immediately.Yes, it's frustrating not to be allowed to have it on the device I CHOSE to buy, but thems the perils of personal choice. Even when it's personal choice dictated by available funds it's still personal choice and a company like Sky have absolutely no obligation whatsoever to make the app avaialble to me.In fact, they have no obligation at all other than to provide the service I pay for which is for certain channels to be available on an HD+ digibox and the multiroom option I invoked, nothing more, nothing less. SkyGo is an added feature that's free unless you choose to have it available on more than 2 devices and even then, you pay the ?5 to allow you to have 4 devices, not so you can demand they conform to your wishes.Just beacuse you pay for a certain service, it doesn't entitle you to make excessive demands outside of your contracted agreement.I've been thinking about this. Maybe, just maybe.. Sky isn't the problem. Amazon who own, produce and marketthe Kindle Fire won't allow the app on their system. They have Lovefilm andthis is their prefered method of watching films on their system. Subscription to Lovefilm is a fiver per month and if owners of the kindle fire HD(like me) wish to watch films on their android platform then subscription to Lovefilm is their prefered method. BlockingSky from producing an app like Sky Go makes it financially viable to Amazon. I subscribe to Lovefilm as I do wish to watch films on my Kindle with manythat aren't available on Sky. Iuse the BBC i/player as well. Compared to existing systems available on the market, Kindle Fire HD is a relative newcomer.I;m notarse licking to Sky and I did state on an earlier post that I would no longer subscribe to Sky and go back too BT if this app was still unavailable.. but..... I prefer to stick with Sky, as there were so many hidden extras with BT that I was billed for when a customer of theirs.Hi mrsrobinsoncat, no problem at all, I want it to be supported too In no way do we think you should all go away, we love interacting with our members, it's just sometimes hard for us as we get asked for information which we currently don't have, trust me if we had information we could tell you then we would let you all know, it's just sometimes not as simple as that. Let's hope that it will be supported in the near future and I can get sitting out on my decking watching Sky Go on my Kindle Fire HD, well my sons Kindle Fire HD, if it does get supported I'm sure me and my son will be battling to get a shot of it, he is so into angry birds I'm not sure if I will be able to pry it off him and he is only 4 :s Anyway thanks for getting in touch and fingers crossed that we can support it in the future. CheersHi sorry forgot to come on here, i went onto sky site other day and spoke to a online person who explained abou the auto renew which refused to change but since that was what he said to do i thought i would test and loged in using chrome instead of ie10 and it worked.it was annoying since it refused to change under ie10, as soon as chrome loaded the page click on off and it changed.at time i was bit annoyed it was not working and then it said to email to cancel and no reply and it turns out was a website issue with ie.Hi Everyone,We have been busy here in the office over the last few weeks cross trainingthe Knowledge Advisors to be moderators.Our previous moderators will be retired and the Knowledge Advisors will now take on this role as well as assist with any queries within the community.Want to come and meet the team? Then check out our new 'page located in the help tab above. Also in the help tab you can find a step by step guide to getting started, including how to sign up for the forum,the Community Rules and other helpful information.I was a big fan of Film Four, Film Four World and BBC4 going back several years on Sky, however there are very few international films or feature documentaries broadcast anywhere on Sky as far as i can see.Within the 'Docs' section of Sky, most of the channels show factual programming, but not true 'documentary cinema' ... there are also no films of this kind within the 'Movies' section.I'd really like to see a documentary channel with feature documentaries such as these films:Also, an international film channel showing different genres of international film would be very welcome, these types of fim for example:i'm not sure if there are plans for any channels of this type? If not perhaps a season of documentary or international cinema on Sky Arts or Sky Atlantic?Thanks in advance.I have been receiving both unsolicited emails and physical mail through the post. They all followed on from an email which you sent saying"We'd like to keep you up to dateHello xxxxxxx,We want you to make the most of your Sky package. But we've noticed that you've chosen not to receive marketing emails."So, for starters, there is written confirmation from you that I had not given you permission to use my personal data in this way.ComplaintsKMM17855419I15977L0KM,KMM17774454I15977L0KM andKMM17724120I15977L0KMwere completely ignored despite an acknowledgement from you that they had been received.Your point about updating my preferences under My Sky is a total and utter irrelevance, since I never changed them in the first place.So, in summary, you havea) Misused my personal data against my explicit instructionsb) updated my contact preferences without my consent andc) failed to respond when I complained about it.Misuse of my personal data against my explicit consent is one thing, completely failing to respond in anyway to my complaint is simply inexcusable.What do you intend to do about this before I take my complaint to the Information Commissioner's Office?Hello,i just recently upgraded my broadband to sky fibre optic, and im facing this problem as high latency.The one broadband i had was BT infinity which is not even fibre one, but i had less ping when with my fibre optic, so wheres the point ? im fed up with this all thing, who can give me an advice for choosing correct internet broadband, cause my neighbour across the street got less ping when me. Hes not even on fibre... in uk servers i used to have ~20 or even less ping (ms) , now ive got over 30- 40 with my fibre one. I need good internet connection cause i play competetive, im competetive gamer... I might thinking about BT fibre optic and have a lilttle talk about gaming internet settings, any suggestions, what do you think guys ?Hi there, latelyI have been having some extremley annoying latency issues when playing World of Warcraft on my laptop.Here is my pathping - please help if you can.Tracing route to 195-12-232-102.customer.teliacarrier.com [195.12.232.102]over a maximum of 30 hops: 0 paul-PC.Home [192.168.0.2] 1 SkyRouter.Home [192.168.0.1] 2 027fef73.bb.sky.com [2.127.239.115] 3 027fed58.bb.sky.com [2.127.237.88] 4 5adfcf00.bb.sky.com [90.223.207.0] 5 5adfcf00.bb.sky.com [90.223.207.0] 6 195.50.122.113 7 ae-1-51.edge5.London1.Level3.net [4.69.139.75] 8 Telia [4.68.111.182] 9 ldn-bb1-link.telia.net [80.91.246.144]10 prs-bb1-link.telia.net [213.155.134.36]11 ffm-bb1-link.telia.net [80.91.245.100]12 ffm-b10-link.telia.net [213.155.134.135]13 * * *Computing statistics for 300 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 paul-PC.Home [192.168.0.2] 0/ 100 = 0% 1 2ms 0/ 100 = 0% 0/ 100 = 0% SkyRouter.Home [192.168.0.1] 5/ 100 = 5% 2 49ms 5/ 100 = 5% 0/ 100 = 0% 027fef73.bb.sky.com [2.127.239.115] 0/ 100 = 0% 3 63ms 10/ 100 = 10% 5/ 100 = 5% 027fed58.bb.sky.com [2.127.237.88] 0/ 100 = 0% 4 --- 100/ 100 =100% 95/ 100 = 95% 5adfcf00.bb.sky.com [90.223.207.0] 0/ 100 = 0% 5 --- 100/ 100 =100% 95/ 100 = 95% 5adfcf00.bb.sky.com [90.223.207.0] 0/ 100 = 0% 6 67ms 9/ 100 = 9% 4/ 100 = 4% 195.50.122.113 0/ 100 = 0% 7 66ms 6/ 100 = 6% 1/ 100 = 1% ae-1-51.edge5.London1.Level3.net [4.69.139.75] 0/ 100 = 0% 8 --- 100/ 100 =100% 95/ 100 = 95% Telia [4.68.111.182] 0/ 100 = 0% 9 68ms 5/ 100 = 5% 0/ 100 = 0% ldn-bb1-link.telia.net [80.91.246.144] 2/ 100 = 2% 10 86ms 7/ 100 = 7% 0/ 100 = 0% prs-bb1-link.telia.net [213.155.134.36] 0/ 100 = 0% 11 79ms 7/ 100 = 7% 0/ 100 = 0% ffm-bb1-link.telia.net [80.91.245.100] 1/ 100 = 1% 12 81ms 8/ 100 = 8% 0/ 100 = 0% ffm-b10-link.telia.net [213.155.134.135]Trace complete.I run from the test socket, no other sockets are in use around the house so it has nothing to do with an extension.I have always had a very stable connection and I don't think I've ever lost connection once, I had a good connection at 50-55ms but my mate who lives next door was talking to me and mentioned he switch to a gaming profile so in August 2012 I switched.My connection was perfect, I was receiving 8mb download and 800kbs upload with a ping of 25-30 and it was never unstable. So why all of a sudden have you messed around with my profile because whatever you have done it has ruined my ping.It has nothing to do with my end, everything is still working perfect but you have changed my profile so my ping is now shockingly bad and since I play competitive gaming it's essential I have atleast an average ping.Hi,I have been leaving comments on various Football stories on the Sky Sports prem league for some time now.To date, I have never seen any of my comments printed on any of the stories.I have never been abusive and stick to the points being made on the comments from other users.I always get the notification that my comments will be sent for authorisation, but have never seen one printed.Is there a reason for this, I have recently changed from sky broadband to Virgin, but still log into sky sports as normal and have kept my Sky Email address and was posting comments for some time before moving to virgin broadbandRegardsGerardi am moving home and phoned sky to "move" home but on speaking to them they can not provide the same service i have nowi asked to cancel my tv fine but can not cancel my phone as its under contract with out a huge final billi find this unfair as sky cannont provide the service and only gave me 2 options1. keep the phine and fiber at old place and carry on paying the monthly costs2. take a huge wack on cancelation fee (they cant tell me how much over the phone)how can sky charge for a service they can not provived ?????am in contact solicitor to see where we can take thisI am totally disgusted that instead of by telephone and broadband being switched to Sky yesterday, 09/07/13, I have been left with no telephone or broadband with the outlook that the service will not be up and running before the 15/07/13. Sky put the cause down to Openreach and insist that there's nothing they can do. Openreach refuse to communicate as they are under contract to Sky. So basically instead of a trouble free change over as promised in the advertising I have lost all my services for at least a weak without anyone being able to accepted responsibility and actually get up off of their backsides and do something to rectify the situation. Joke is because the switch over hasn't been completed properly I am still being charged by my previous ISP.Hi I would like to say a very big thankyou neither me or my partner knew that you had to have a code to turn our LG television on and off, when we purchased a new remote it turned the tv over but not thing else we have been up and down most of the weekend adjusting the sound and turning tv off.I rang my son and he said you needed a code for the tv but he didn't know it, so ten minutes ago I found this page and was delighted to see you installed sky and yippee I followed your instructionsand it has worked, I'm thrilled as both me and my partner haven't got a clue about things like that as they say we are techno phobs haha. Again many thanks for you help take carexbeen a customer for over 15 yrs and for my loyalty i have received nothing but complete and utter disrespect from this company. i was offered sky fibre unlimited half price for 12 months, after reading many horror stories about customers being lied to i began to worry that maybe i have fallen victim to one of these rogue members of sky's customer service team. I wasn't wrong, i was told that no such offer existed at first but then after a few minutes i was told that it was in the notes and that the offer is now pending and will be sent to the resolution team and that i would get a call back. the call never came, i then tried live chat and once again i was told that the offer would be applied within 72 hrs, guess what? another lie. i have checked my sky bill today and have noticed that i have been charged full price for my sky fibre unlimited, i called again to query my bill and have just been cut off. I am absolutely disgusted and appalled by the way i have been treated by sky and have made sure that my brother goes with BT or Virgin as he was thinking of taking out a sky subscription.Here are some classic quotes from the Sky website. Just think "Android" and "Sky Go" when you are reading them and try not to wet yourself laughing."Because we never forget that Sky is a choice, we put customers first and work hard to earn their trust and build long-term relationships.""At Sky, we believe in better. Better technology, better programmes and better customer service are what have made us Britain and Ireland’s leading entertainment and communications company""At Sky we will do all we can to provide you with the most suitable response specific to your particular situation and to ensure, where possible, that your complaint is resolved to your satisfaction.""We will ensure that your complaint is investigated by the person in the company that is best placed to resolve your complaint.""We aim to respond to your complaint and agree a resolution within 10 days. Some complaints by their very nature, however, may take longer than others to resolve, particularly if they have technical complexity. If we have been unable to agree the resolution of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.""We hope to resolve every complaint promptly and to your satisfaction. But if for any reason you are not fully satisfied with our response, please tell us and let us know where you think further attention is required. We can then review your complaint, and our response, and can escalate the complaint within the company. We will let you know if anything else can be done to resolve your complaint and we will inform you of how long it is expected to take to resolve. We will keep you informed of progress and any changes."Ha Ha Ha Ha Ha HaSubjectRepliesAuthorLikesViewsPosted 2118109542?21-12-201008:10 PM51977021?24-01-201304:13 AM101723660?17-02-201111:01 PM5727991?03-01-201108:25 PM444055?17-03-201110:59 AM14889?28-01-201311:03 PM3312518?01-11-201012:12 PM13651?29-01-201302:01 PM233642?06-11-201001:16 PM1334103?16-03-201103:21 PM13391?02-07-201310:29 AM532732?13-11-201012:58 PM335886?15-11-201007:34 PM332186?08-02-201209:00 PM535311?25-06-201101:22 PMHello, I received my sky hub last Friday as well as confirmation that my line was activated, unfortunately I have no broadband, the only lights on my hub are the power and wireless lights.I rang cs Friday and was told to wait a few hours (til midnight) for the line to activate properly but it never did, I then rang back Saturday, we did some trouble shooting and i have a dial tone but can't call out so the cs rep said he would escalate my case and that I would receive a call within 72 hours to solve my problem, I haven't received any call since.I would really appreciate it if i could get some help in fixing this problemRegards SeanA 65db line attenuation is more like a line length of 4.5km, and a max 2-3mbexpected speed,lines often don't take a direct router back to the exchange they can go all around the houses, literally.Although quiterare it could be possible that a fault on the line ether internal in your home or external couldcause the attention to be inflated, the easiest way to gauge this would be to do aavailability checker on yourline hereas they will give you a expected speed basedon the actual real length of your line, as BT know this information to the actual meter.Also ensure your connected to your Test socket when taking your line stats as this will give you a truepicture without the risk of anything internal effecting it.Last year November time I had a problem with my broadband so I bought new phones, cables, filters in fact you name it I bought it and still a problem. So I phoned for help and Sky were brilliant, and thought it may have been a phone line problem, and although after numerous tests and even an engineer visit (he did find a fault but didn't fix the problem) the problem still persisted and then one day it miraculously fixed itself.All was well with the world untill last month when the exchange went down but then my speeds increased yay thought I and stable line up from 14-15Mb to 17-18Mb down synch also with a stable over 1Mb upsynch. Then last week the problems again exactly the same as November. Use the phone and all hell breaks loose with the upstream noise margin. So I change the phones go into the master socket and still the same change all the filters again and still the problem.Phone sky and they test line but mobile drops out (crap reception at my house) wait for a call back none came, so I phoned back and spoke to a lovely lady and explained all again also saying that its the phone that is causing it and infact while speaking with her the broadband drops out 4 times. I tell her this is happening before it registers at her end as I use monitoring software and I was also telling her the upload and download synch rates which she didnt seem to like and she asked what I was using. Anyway the upshot of my conversation with her was that nothing can be done until the 8th July as "it" is remotely monitoring the line as the line has become unstable. I know its unstable thats why I called in even stating when its worse and giving some pointers as to what might be the issue -the phone line. Now heres the thing when the engineer was round in November he told me that he had seen this problem before and it was fixed by a lift and shift at the exchange but as it fixed itself things never went that far.So can this be sped up or do I have to have no internet for a while after someone or something (skybox I'm looking at you) uses the phone?Edit: Just noticed you ask for certain things:Sky package Sky Unlimited with phone and tvmy exchange WMPER.Exchanged filters, phones, cables, plugged into master test socket. soft and hard reset router still the problem persists.SteveIm just going to echo conal's comment and add the lead dev who choose to go with silverlight needs shooting and the fact that silverlight has better DRM is BS. I heard adobe flash is quite popular and well supported on the web these days :/I know $ky are in bed with micro$oft but at least provide them with feedback and ask them to support the moonlight project or actual support their own technology on other platforms rather just on their own!just saying ?On a better note, what about a PS3 App ?These posts are several months old, has there been any developments that will enable linux users to use this service yet? I'm quite sure that firefox has moved on enough to deal with DRM enabled software, The BBC are able to do it so I'm sure a company like SKY can also do it. Seems there is more to this than just DRM. There's a lot of linux users out there that would like this oversight fixed. To watch sky on my home computer I'm being forced to install Silverlight, its overpowering, I would never use it when I had windows and I don't like when I'm being forced to use it, people want to choose what they install and I for 1 would never install silverlight even if it was an addon for linux.RegardsBrianShropshire, UKIt seems every time we ask a Sky Advisor a question, they're answering them with the same "Script""I'm sorry for the inconvenience" or "I'm sorry but", Linux is a growing user base, and now MS have started losing sales and more Unix based OS's hit the scene like Apple Mac and Linux, Sky should start looking at ways to get more users.I've been using Linux (Ubuntu) since November 09, and I certainly won't be told what should be on my machine, I had enough of that from Microsoft thank you.It seems they'e stopped developing Moonlight, for some reason, may be because it's mono, based on .net and full of security issues?They also say SkyGo will run on Android devices, then this shouldn't be a problem porting it over to Linux I shouldn't think? I know it doesn't run on my Samsung Galaxy Ace, because it doesn't run Flash due to the CPU, and now Adobe have pulled Flash from the Android market, SkyGo will probably stall, till developers start realising that Adobe AIR does the same and better, and also as BBC iPlayer runs and has a Linux app using AIR, it's a shame Sky don't release a cross platform version using AIR also.There's my 10 pence worth, and hopefully someone will port something to Linux shortly...Hi All,I have taken note of your questions and concerns in relation to Sky Go support for Linux OS and i apologise for the frustrations felt by the responses received to date. Unfortunately at presentwe do not have any tangible information to provide around the development or support of Linux.All of the questions that have beenraisedto date i havenow forwarded to our product development team in order to provide you with some insights and response in relation to the probability of Linux support in future.Due to the festive period it is likely that we will not receive responses to the queries raised until the beginning of next week however, i will post within this thread as soon as responses are recieved. If you do have further questions please continue to post them as we are continuously collating questions and concerns and escalating these for you.Thank you and Happy New Yearrichieau wrote:Bagpipeman wrote:I should have included this in my previous post.If there is any doubt why SkyGo Developers should acknowledge Linux O/S ..... the future is nearer than you realise!Take a look at Ubuntu developments People have been saying that about Linux for well over a decade. I can remember back in 1994 someone telling me this was the year Linux would takeover. Roll forward 19 years later... it's still nowhere.Strange with 27% of of mobiles sold , 90% of the worlds 500 fastest servers, 100% of the top ten all running some form of Linux and over 90% of all installed OS's a variant linux I wonder what you definiton of 'Somewhere' would be ?This is slighty impractical advice as we have now set up dozens of other devices for the various routers, all of whose passwords include an asterisk at some point, amongst other symbols. I don't understand why it is so difficult to just list the symbols available on the zero key of the remote, in the order which you scroll through them. I am somewhat surprised that these are not listed in the user manual. I think there is an asterisk there but as that is also used as the hidden character symbol on the password after entry, I am not sure I am getting it right.Thanks WilsonWhilst i have tried e-mailing sky and not got a response I thought i would try the live chat as on their complaints page it is recommended that this is the quickest way to deal with problems. Surprise Surprise -- Live chat is not available and hasn't for the past 2 days that i have tried. Well Done Sky you really are No1 for AWFUL customer service, Highlight that on all your promotions I'm sure people will come flocking to you-- NOT. Sky should come with a hazardous warning sign, that way people will have been warned about the dangers ahead.Whilst we are assured that all is being done to resolve this fiasco I am still doubtful that it will be resolved in the near future.I have now been in contact with the customer service team three times, not sure if this number is being billed or not, but I cannot fault the professionalism of these operators, even though they could not help.A lot is being talked about fixing this issue but there has been no communication as far as I can see regarding any compensation for the failure to send or receive emails. I for one have lost a significant amount of money due to these issues, in excess of ?1,500.I am also awaiting emails regarding job applications that I have pending, if I have lost a job because of these issues then this could amount to many thousands I have lost.I would be nice to have a communication as to what, if anything, Sky is willing to offer in compensation.While this is a free service it is a service and as such has a minimum standard that should be maintained. This has not been the case.I await a response from Sky, I will not hold my breath as I would like to continue to live, and am not hopeful of a satisfactory answer.I) POP access (Outlook 2003) ceased working last Wednesday.All my settings are tested & correct.The incoming POP Server is foundand logon is successful - Nothing happens except for the 'timeout' period to elapse, and an error message reporting that the connection has been 'interrupted'.II) SMTP (again Oulook 2003) ceased at the same time as POP.Again, all my settings are tested and correct.I am repeatedly asked for my password, and eventually receive one of two different error messages: either I could not be logged on because my password is 'incorrect', or that the SMTP server 'could not be found'.III) Webmail will not allow me to add non-Sky e-Mail addresses.My non-Sky e-Mail addresses were not preserved during the system transition.I initially added a couple of these and received the appropriate 'verify' e-Mails.I decided to change the addresses I had added, but no longer receive any 'verify' e-Mails, so naturally I am stymied in my efforts.Also, one of my usual non-Sky e-Mails which I previously used is now rejected with varying errors reported, eg. It is simply 'invalid', or that it has been 'blocked'. Despite either of these errors, the address is added (albeit unverified) but does not appear in the other Yahoo! Account Management list, i.e. the list of non-Sky e-Mail addresses within the webmail account, and the Yahoo! list are 'out-of-step'.Whilst trying to add non-Sky e-Mail addresses to a webmail account, various random & spurious errors appear, eg. 'Invalid Action' or 'Invalid Request' or 'Action Cancelled' etc. These errors can appear even when I am not entering anything, some leaving me with an endless loop requiring my browser be closed.IV) I am using IE10, and receive messages telling me that my browser is 'out-of-date'!V) e-Mails sent via webmail (although they always appear in the 'Sent' folder) are not always sent.I ask that any 'support' (other than telling me that all the above issues have been successfully addressed) is given in as much explicit technical detail as possible - I am a software developer of 30yrs+ and a network specialist.I would also take issue with the fact that you claim only 'some' users are affected, this is an insult; as is the assertion that 'extensive appropriate' testing was undertaken before transition was unleashed.Colin SmithAdele+Barnes wrote:Hello AnneThere was nothing wrong with the settings - one day it worked, the next day it didn't (I did not change any of the settings to make it not work!). It is actually working again now, without me doing anything - but since then none of his emails are staying in his inbox, they are going straight to trash.I am loathed to reset his password for him, because then I expecthis mail client will not work again. It seems I can either have one working but not the other.Ref number Hi Adele+Barnes, I understand that it will be frustrating having one issue arise after one is resolved however we will help you until everything is fixed. For the problem with your husband's email can you try this:If you are accessing Sky Yahoo! Mail through an email client and you're finding that your emails are being auto-deleted or placed in your Trash/Deleted folder unexpectedly instead of your inbox, we have provided further explanation of this on our help page. This page explains how you can check your settings to ensure you have not selected the option to delete emails once they have been downloaded, depending on which email client you are using. If you don't access your emails through an email client and only access them through Sky.com, please . You should also check your filters to ensure you don't have any unwanted filters set up to delete emails as they arrive. Your filters can be found in the Filters section in Mail Options.Please let us know how you get on Thanks,So...let me get this straight SKY...you had a perfectly fuctioning up to date email system (Imap) through a highly respected internet company webmail system (Google)...so you thought you'd change it!Let me guess...did Google put up the price of their 'Entertainment Package' by ?2 per month, so you jumped ship??So...not only do I now have every email i've ever recieved back in my inbox for nostaglia....I can no longer send emails from my 3rd party email address that I've own since the birth of the internet and use to communicate with everyone I know.Sorry Barclays...I couldn't advise you about the issue with my mortgage because my Sky email is buggered...please don't worry about the April payment...i'll sort it out when Sky get around to it!!What happened to the option of allowing '3rd party email' forwarding. The old Gmail Sky webmail allow you to tinker with the setting to allow 3rd party email to piggyback on you sky settings....or is this now the case just like your routers....SKY ONLY!!!Hello Azz360,A massive welcome to our community and thanks for making your first post.Sky Sports have announced the first 43 of their 116 live games and it all starts with David Moyes first game as Manchester United manager v Swansea on Saturday 17th August at 5:30PM.Then on Sunday 18th August we have new boys Crystal Palace v Tottenham and then Jose Mourinho's first game back at Chelsea v Hull City.To round of the first weekend of the new season, Monday Night Football is back with Gary Neville and Jamie Carragher. They will be with Ed Chamberlain, discussing the weekends talking points and bringing you Manuel Pellegrini's first game as Manchester City manager v Newcastle.You can get more information regarding all these game and more.Cheers,Hi,Can anyone advise what the T+Cs for the Sky GO service say regarding the location of a device (XBox) in relation to the Subscribers Address?My parents have a Sky subscription but no requirement for the Sky GO service entitlements. I'm wondering what the T+Cs would make of my son registering his XBox against their Sky GO account and use their entitlement?He sadly can't use my account anymore as with the number of devices with Sky GO I've already used my two entitlements.I would assume that the T+Cs have this fairly much wrapped up to protect from this type of use, but I thought I'd ask anyway.ThanksIainHi monkeyboy57, There is nothing more frustrating trying to sort as you don’t want controls all over the house to just switch over the TV, if you are having issues trying to get the code to tune your Sky Remote control to your TV then try this as it will give you options to try. If you find the code you need is no there then please use the drop downs to say it has not helped as the more interest in the different models of TV will alert our programing team that there is a need for codes to be generated for that specific make and model. I am sorry there will be no time scale given to when they will be available so you just need to keep checking every now and then. If this has not helped then let me know and I will try my best. ThanksHi,A few months ago I changed my email address and since then I'm unable to log in on any Sky website except the main My Sky site. For example if I go directly to sky.com/nevermiss and try to log in there I will get a wrong username/password error. If I then go to the My Sky site the log in will succeed and I can then use the never miss service without having to log in.Do I need to update my email address somewhere other than my main profile to be able to use the login boxes on Sky's non-My Sky sites?I agree with Mark on both counts. To go a little further on the cable run issue: a run of upto 50m should not seriously degrade your signal as long as the cable is good quality and has been fitted correctly with no joins. I have runs in excess of 30m in my house with no signal loss issues. Bear in mind that an inline amp can only amplify - both signal and noise - so may not be of any use.More likely is a dish alignment issue or a faulty/failing LNB. How old is your installation and what type of sky box do you have?Hi Slitto,Is the server based in Europe? It's usually best to choose a server as close to you as possible.DHCP is basically just software on the router that assigns an IP address to each machine that connects to it from your side of the connection. I could only see it being the issue if you were dropping your Internet connection at the point another machine connected to your router. This would be due to them both trying to use the same IP address and can be resolved by setting one or both manually to use a different IP address.You can make DHCP is turned on by going to and entering admin then sky as the password and username. It will be under Advanced>LAN IP Setup. The only settings are a tick box to turn it on and a start and end IP address for setting the pool of IP addresses which can be used, normally 192.168.0.2 to 192.168.0.254.It is a great idea in theory but there are quite a few issues that mean that this probably won't happen for a while. Firstly, bandwidth is not cheap and a service like this would use a very large amount (think about how much data would have to be uploaded to sky's servers if every recording any Sky+ user made was sent, the bandwidth demand would be huge). Most online file sharing sites will not have to contend with anywhere near that kind of bandwidth demand.Another issue is Sky's view that Sky+ boxes are only for 'timeshifting' and not long term archival of recordings (i.e. it is just there so you can watch a recording shortly after it has been made). I believe this is due to rights issues and archiving the recordings online would definitely break this view.A way to get around the first problem would to allow backups (or directly recording) to an external hard disk (probably using the eSATA port). I am not sure this would happen though as Sky would have to negotiate with the broadcasters to allow 'archival' instead of just 'timeshifting'.Sorry to have to post this to here but I feel I have exhausted every other avenue.....I noticed a few months ago that sky were offering the new 2TB Sky HD box for ?49 on the website so tried to order one, however whenever I added it to my order it charged me ?199 plus ?60 set up fee!I decided to call Sky to find out why and was told this offer was only for new customers and exisitng customers are not allowed to buy at a discounted rate. I informed the person on the phone that there was no small print (at that time) on the web page that stated it was for new customers only! I also asked what the ?60 set up fee was for as I'd previously set up my own system and they couldn't answer me. I explained that I wanted a new up to date box as my original (Own purchased) sky+ HD box was now becoming so unuseable due to the software upgrades forced down to it by Sky without my consent that it was just so painfully slow. (Yes I have rebuild the box and menus)I stated that I had been a sky customer for over 14 years and in all that time, sky had only supplied me with my original box (14 years ago) This didn't seem to make no difference whatsoever, the price was still ?199 (+?60). I find this rather digusting that Sky sees fit to treat loyal long term customers in this way. It's as if we don't matter and only new customers do. I explained to the person that as my box was now becoming so unuseable that I may as well cancel my service as it's no good without a sky box and was told, "well that is your decision"!I decided to think about what my options were and investigated other company deals and found out that as a new customer I could get a new 2tb tivo box plus all the packages for ?8 less a month with a rival company. Following this info I decided to call Sky retentions to see if there was anything they could do and was told that they could only offer me a reconditioned box.Following this advice I decided to email your customer services dept explaining all this and asking several questions. Despite stating a reply would be recieved within 48 hours, it took them three weeks to reply and even then it was just with a blank email and none of the questions had been answered. I emailed back stating that I had just recieved an empty email and the reply I got back was "We are sorry that you wish to cancel your sky services, we have tried to contact you today but couldn't get hold of you". I emailed them back with my mobile number and they still called my home phone whilst I was at work, despite me telling them not to.They have now sent me an email stating that as they have not been able to contact me to ask security questions, they cannot cancel my services and if I choose to do nothing then my services will stay connected and I will still be charged.As your phone lines aren't free and I have made several attempts to contact Sky, I don't see why I have to do all the running around. Why do Sky insist on treating long term loyal customers like this? I think it is disgusting, after all, I'm only asking for the same deal that new customers get, I think after 14 years that I should be entitled to something, but you obviously have a very low opinion of your customers.As this is my last attempt at trying to stay with Sky, I'd be interested to know if people think I am being stubborn or should Sky have some kind of loyalty scheme for existing customers? Surely it's just as important to keep customers as it is to get new ones? After all, there is a good chance that I will stay with them for a further 14 years, so they will easily get their money back! Customer retentions should be able to overide systems and reward people based on their loyalty, not just offer whatever current thing is on special and approved by upper management!Thanks for reading, please help to restore my faith in Sky and prevent a loyal customer from defecting to a rival.Kindest regardsHi John B, I am amazed as you are the 1st person from sky to approach me.I have been with sky for some 4 years and like others, spend over a ?1000.00 with sky every year. Recently I wanted to upgrade my box to a 2TB unit so called sky to see what deals they could give me. They said I could have one for ?49 which I was happy to pay, then they said I would have to pay ?60 for an engineer to deliver it. I didn't want to pay that and said to them just pop it in the post and I can swap it over myself, they said they couldn't do that and I would also have to have Multi-room.Again I didn't want this and explained this to them. And then the fun and games started, I told them to consider it and call me back. They said they would in 24 hours and after 4 days I got an automated email from sky asking me what my experience was on the call. So I told them that I was still waiting for a reply and gave my mobile number and still no reply after another 3 days. I then had to call them and go through all the above again which took ages, then had to go through it yet again and yet again.To be honest, sky's customer service is one of the worst I have come across. Some of the people have a "if you don't like it then you know what you can do" attitude and have yet had anyone call me after I have been promised or asked. In my view I have no alternative but to cancel, not what I want to do but what are the options. There are now some interesting alternatives out there - BT, Netflix, virgin etc.. The glimmer of hope is that this is the 1st time someone from sky has come to me, don't let me down.... Lets see if you can throw some deals my way rather than new customers, oh and by the way in 4 years I have never asked for any deals or money off.So tonight we phoned sky to enquire about our sky account looking at reducing or cancelling the tv (preferably not the latter) and enquire about the broadband offer we kept getting reminders for.The lady was quick enough to add the broadband offer before she put us through to cancellations..... Then we got cut off!Called back and spoke to one lady before getting put through to cancellations, the guy wasn't very helpful. The lady tried to offer free movies and half price multi room. The guy said they have no offers as we had three running already.1) was the mcafee which we got when we changed our phone and broadband over (which we though was standard)2) line rental half price3) the broadband offer the lady had just out on.So after we were told "you have to pay for what you get" which after nine years WE KNOW WHEN HAVE WE NEVER, FULL PACKAGE, MULTIROOM, HD. Everything we had. TV is cancelled. We can't have any more offers said the guy because of the three above ( so the two we were offered apparently were not valid) we now have our line rental and the broadband offer we were offered cancelled and stuck in a contract for anther year!I really do find it hard to see how you can treat existing customers who rated sky very highly so appallingly.My children have several favourite program's, from Mickey Mouse to wwe ( of which extra we paid to see some of these) to hey Jessie to top football matches.Do your existing customers really not matter? Are your existing customers of no importance to your company?Please do tell me?Hi , is anyone having problems with loss of connection on SKYGO -Sky sport 1,2,3,4. ,I am using my laptop for Sky go, and get a connection problem every 10 minutes, - code C110.I have contacted the technical dept , who despite assurances have been unable to resolve the connection problems.1st , time, they told me to Uninstall Silverlight, and delete Playready in the Microsoft programme files, and then re instal Silverlight,---the tech person assured me that I wouldn't have any problems . VERY WRONG, NOTHING CHANGED.2nd time, Tech person told me me to run Internet Explorer 8 or 9 as IE 10 was causing the problem, -- again i have done as advised ,and the Tech person assured me that running IE 10 was the problem., VERY WRONG NOTHING CHANGED.Does anyone know why this is happening, incidentally, I have no problems with Sky F1, no connection problems at allIndeed speedyrite.Until this week my connection was a happy 40/10, average pings to the BBC was about 8ms and downloads on Steam etc was blinding. Then some nice people in heavy equipment throw my local FTTC cab on the fritz for the day and now it's gone south.Stats are looking OK today, no drops and no loss on a constant ping test I leave running to the BBC so it's back to normal mostly, just a heck of a lot slower. The problem is I think the logs at the DSLAM for the DLM will have at least a days (probably more because of the housing development over the last 2 weeks) logs looking very nasty so wont want to up my speed for longer.That's my theory anyway but I would love someone at Sky to get the fibre team to take a quick look, but they seem to hate meI think you mean they are getting username or password problems, if so try this:Login to your Sky Yahoo Email account online (via the link I posted earlier) and then hover on your name at the top right and select account info from the drop down menu. You will then be asked for your password again so enter this and then select login which will take you to a personal info screen. Just close this and then try your email client again. Then wait 20 minutes or so and see if will then work.If it does not work after doing this try deleting the sky account in your email client and then re-adding it againHi i recently got a problem with satellite signal my subscription ends at the end of the month and now have a you view box, the problem is when i plug coax into the main socket in the wall and as soon as i plug the other end into the you view box i loose my satellite signal on my sky+hd box, i don't get it, the main wall has 3 plugs in one coax, dab and satellite i have tried all the steps the site offers to fix the no signal issue, but the issue is where i plug coax from the wall to the box and as soon as i unplug the coax my satellite signal returns. Can anyone help with this. thanksSpeed issues can be a real nuisance PiRat, so let's get these issues sorted for you Are the Router stats that you've posted from your test socket? If so, the speed is looking quite good from there. This brings me to the connection type you're using, is it a wired or wireless connection? It may be worthwhile having a look at our steps for '' as they should be able to help. Please come back and let me know the requested information and how you get on with those steps and I'll assist further to get a resolution for you. Thanks,Good Morning limesmoothie, I was sorry to read you have still not received your M&S vouchers. I notice that you have checked both your email and the junk mail and still nothing there The info you have been given is slightly wrong. The e-voucher should of been with you within 45 days of activating your service. They should of been sent to the email address you provided when joining Sky. As you still have not got them I would like one of the team to contact you later on today for more details so we can investigate further. They will send you a private message. Kind RegardsI am extremely fed up, after soo many telephone calls and email's I have still NOT received my ?100.00 M & S vouchers. I have been promised I will receive this on so many different dates, and now apparently head office are sending my vouchers out... but yet again NOTHING received. I think this is a complete rip off!! The only reason I signed up for SKY (numerous boxes) BROADBAND and SKY TALK was to receive the additional ?100.00 vouchers - I wish I just went with Virgin now!I am fed up with calling and mailing and being told these lies! I have reported this to watchdog - which I am aware has been noted in the past, and will be taking this to trading standards, this is FALSE advertising!!I either want my vouchers sent first class RECORDED now or I cancel all my sky packages!!We SHOULD NOT have to keep contacting you to receive these vouchers, you promise within 28 days of signing up. I have informed all my friends and family NOT to sign up with Sky!!A very unhappy customer!Thank you for your replying. However I wish to know how much it will cost me to call 08448222010 per minute from my sky talk land line bearing im mind that I have already spent aproximately 60 pounds in mobile talk time in a initial set up of this acount. If its going to cost me more money to get this vaucher from you, then I am affraid I will have to consider another option, for example ligal consumer group or watchdog. At this point I am not happy with the customer service levels that I have experienced so far . And I have to honest that at this point I am considering terminating my contract with sky on the grounds that they have failed to service it correctly. I am considering moving to one of your competitors.Friendly I would like to know if this poor levels of customer service are part of your business level or its just poor staff training. Soon or later your competitors will catch up with you in terms of they can provide and your business may will fail.Good Afternoon jamesma, A massive welcome to our community and thanks for making your first post. I am sorry to read that you are still waiting to receive your vouchers for joining Sky in January. Obviously you should have received these by now and the first thing we would ask you to do is, check your email inbox and any spam folders for these. As you have checked these without success then I will make our team aware of this who can look into this further and chase these up for you. They will be in touch shortly with a. Please may I ask once you have a moment, to reply to this. Cheers,Hi novouchers,I have had exactly the same problem and have been chasing these for the past month. Originally I was told 14 days to receive them and when this passed they were supposedly reissued and would be sent within 72 hours which didn't happen on 2 occasions. Each time I speak to sky chat they are no help and just say they have been issued and will be 3-5 working days. I spoke to someone on Sunday who told me the reason was because my email address hadn't been confirmed even though every time I have chased these with sky they have asked me to confirm this. They then reissued and I got an email saying they would be 72 hours which would have been Wednesday. Wednesday came and went and surprise surprise no vouchers. I again spoke to someone on sky chat who told me the 72 hours was wrong and it would be 3-5 working days so I would definitely have them by Friday which again didn't happen. Again I chased and have now told they will be another 14 days - I don't believe I will ever receive the vouchers and it was just a ploy to get me to sign up.Well another story of rip off and deliberate avoidance of delivering what is promised.I stupidly recommended Sky to a friend and Sky promisedvouchers of ?75 for each of us. The friendaccepted and Sky sent an e-mail just click on this link and claim your voucher. Well of course the link doesn't work, after a great number of tries I thought I would ring up. But, Sky is the only communication company that doesn't communicate. I eventually got through to their chat line. I had tried that link and it didn't work either, but if you click that you now want to close your account, surprise suprise a chat window opens. With ( don't Laugh custumer service) after a oflot security questions this service person decided that she also needed the acount number and inside leg measurement of my friend and thier new client. Now after 2 hours I felt this was taking it to extremes. I had given all my details and the voucher code that they had sent but now were claiming they knew nothing about. Clearly a lot of effort has gone into this fraud of offering vouchers to get new clients but not a lot of thought as to how fed up the original client will be.So I will now close my acount with them which is2 sky systems, phone and e-mail.Plus of course tell as many people as possible to stop them repeating the scam.Free advice to Sky, don't do offers to get new clients that lose more clients than they gain and get rid of your customer service people, as it is better to have no service than your concept of it. Plus I will be reporting them tothe advertising standards agencyWhen I signed up I was told I would get my vouchers of ?100 to marks and Spenser this is the only reason I sighted with sky. Because my Internet was with virgin I intended to go with them for my tv also. However the ?100 voucher seemed like a good deal as well as good tv, I was told 40 days I never received it, I called back I was told 7 days, I never received it. I was told 10 days I never received it I was told 40 days once again.... Still not received it, I have checked my junk mail. I do not believe It has been sent,I have received numerous emails regarding promotion packages and also what's on. So how come I get these emails every day and I never receive the one I'm looking for. I have not deleted one email so I know I have not received it, if I don't receive what I was promised I will be terminating my contract as you promised me them. And you are breaching the contract, and I will just go with my gut instinct and leave sky. It's been 5 months I've been waiting.....I was offered ?100 in M+S vouchers and took out the offer on the 10/06/2007 and as it says on the website they will be received within 45 days.It is now the 30/07/2012 and unless I cannot count it has been 51 days and still no vouchers so I phoned sky for the 3rd time as I was told they were sent on 16/07/2012 so thought oh they must be lost in the post, Today I am now told that I have to wait 48 days from my last bill which was on 22/07/2012 so now have to wait until september so not only have I been lied to about them being sent sky have now changed the timescale and I am very very annoyed and will be moving all my sky services elsewhere and find a company that do not lie or change the terms of there offers as and when they feel like it and treat you like you are nothing. ?1000.00 a year I pay to get treated like this.So, I received my reply today from Sky-They write-Thank you for your email sent in regards vouchers for joining in NovemberI have accessed and checked your account and can see that you joined us through a retailer called Love Digital.I have contacted them today make enquiries in regards to the order and they have advised there is no trace of this on there system or on the order placed, on calling I spoke with David who confirmed this information.With this checked and nothing on your Sky account to verify eligibility, I regret to advise that you are not eligable for vouchers.I understand my reply is not as favourable as you would like, however I hope you can appreciate our position with this matter.--I have responded advising that I joined via the Sky website which then generated the following:Your choice of package has been sent to your approved local Sky specialist who will call you to progress your order.Please note your order is not confirmed until your installation has been discussed with you by your local specialistIf you have any questions you can also contact your local Sky specialist using the phone number below. Simply quote your surname and postcode or your reference number.Your order reference number is **** *** **** ***. Your approved Sky specialist: Love Digital Phone number / Opening Hours etc etc--Advised that nowhere on this screen does it mention the withdrawal of any voucher offer and the call centre worker actually read back my order, inclusive of the ?100 Marks and Spencer vouchers.I have advised that this was the single reason for us leaving BT and joining Sky. If they cannot offer me a full explaination as to why they are not offering the promised vouchers I have requested a date for them to come and pick up all of their equipment along with arranging for Lovedigital to refund the monies I paid for 60mtrs of cable.I, of course, will keep you abreast of any further communications I receive from Sky.Good Morning Mems, Welcome to our community and thanks for making your first post. I am sorry to read that you are somewhat confused by the information you have received regarding that offer you took advantage of, to join Sky. If you joined Sky on the basis of a ?100 M&S voucher reward then we can look into this further once the timescale of receiving these is up. You will receive these vouchers within 45 days of your Sky services going active and they will be sent to your email address. Can I ask that you keep an eye on your email inbox and trash folders. Also let me know how you are getting on. Thanks,Hi jamesd1,I am glad to see another new name on the forum It's great to read that you have joined us for your television service recently and hope that you are impressed with what you have received so far.When you sign up to a new Sky account under any of our offers which result in you receiving vouchers, these vouchers will be dispatched 45 days after your account is activated. So if your account was activated on Saturday the 4th May, the vouchers should be issued on Tuesday the 18th June.The vouchers will be issued in the form of an email, so I would suggest making sure that the email address we hold for you is correct by going to this . The vouchers can also be filtered into your junk/spam folders when they have been issued so it would be worth keeping an eye on these folders around the date provided.I hope this has answered your question. If it has, please mark this as a solution. If not, or you have any further questions about this, please post onto the forum.Thanksusers are forever asking if they need a MAC or not because they get conflicting information, so Iam making this post which will hopefully be made a sticky by the staff, users can find out here information about the MAC codes and which situations require one and which situations dont. I have produced this document to the best of my knowledge, if anyone can help update it please do.First, a little bit of Information about MAC's and why they are used:MAC (Migration Authority Code) is a special unique code that is generated by your current ISP which identifies your broadband connection to BT openreach (the company that manages broadband connections and switch overs at the exchange) so they can use it to ensure a seamless transfer from one ISP to another. BT openreach manage the MAC system and therefore it is only available when the broadband is provisioned over a BT phone line OR a BT wholesale (WLR3) phone line.Secondly, some terminology:OK, Now do I need a MAC?:Unfortunately there are a lot of factors that determine this, ranging from who your current telephone line is through to what equipment sky have installed in your exchange and whether or not they have capacity, so unless reps know who your current services are with, exactly what hardware is in your exchange and if capacity is available, they will not be able to tell you, and even if they could things could change by the time you actually place the order.However, I can tell you that if your current broadband is provisioned over a BT phone line or BT wholesale line (WLR3)then these points from A-D apply:-A)Sky does not have equipment in your exchange - sky connect(MAC REQUIRED)B)Sky has LLu equipment, but only Easynet DSLAM's(MAC REQUIRED)C)Sky has LLu equipment with both their DSLAM's and their newer SVBN MSAN's but don't have capacity on the SVBN MSAN to put you straight on (for both broadband & phone), so you have to be temporarily WLR3/MSAN , WLR3/DSLAM or WLR3/Sky Connect provisioned untill you can be moved onto SVBN MSAN later. (MAC REQUIRED)D)Sky has LLu equipment with both their DSLAM's and their newer SVBN MSAN's and have the capacity to put you straight onto the SVBN MSAN for both phone & broadband (NO MAC REQUIRED)as you can see there are 4 different setups that sky can put you onto (even if temporary until your moved to SVBN later)FIBREconnections (see below) make no difference, it is simply an 'extension' added to any of the above (apart from Sky Connect) and supplies upto 40/80Mbps Unlimited Broadband, if your coming from another FTTC product then no MAC is required as one is terminated and the other started.Iam with a full MPF LLu provider such as Talk Talk, Tiscali or even Virgin Cable, do I need a MAC?:If your coming from a full MPF LLu provider like Talk Talk, Tiscali (where you have both phone & broadband) or even Virgin Cable then you do not need a MAC code because the MAC system only operates over BT and BTwholesale provisioned phone lines, full MPF providers are void of this system as they supply both phone & broaband through their own equipment at the exchange (apart from Virgin Cable who have their own network entirely outside of BT's exchanges etc) , although Ofcom are currently working on one for FMPF providers too to try and prevent ISP slamming and also ensure seamless transfer in these situations. In this scenario one service is terminated and the other started, most of the time this goes without problem and is seamless - but sometimes (for whatever reason) the broadband may have to be activated later after the phone line is, this means some broadband downtime, usually no more than 5-10 days, or your old ISP may terminate the service before your new one goes live.Why cant I get a straight answer about me needing a MAC code or not?:As far as I'm aware only sky's system will know if a MAC is required or not when the order is processed as it checks then to see whats what at the point of order, I may be wrong but from what I have seen reps dont seem to be able to check to see if you will be going straight onto the SVBN MSAN or if your temporarily going onto WLR3 first, so because of that they can not say for sure if you will require a mac or not, I also dont know if the system they can look at actualy states whether or not your exchange has SVBN in it yet, because sky have been installing these newer MSANs for past couple of years, so exchanges that are LLu unbundled are either older DSLAMs , both DSLAM & MSAN or just MSAN - if the rep was able to tell what exactly was in your exchange and if capacity is available on the MSAN then they could tell you if you will be required to enter a MAC code when you sign up...or not, but whether or not reps have the capability to do these checks I do not know.A lot of people make the mistake of saying you dont need a MAC if your exchange is sky LLu or has SVBN installed...because of the points I mention above (capacity issues and temp WLR3 provision) you can still be required to enter a MAC even if your exchange is unbundled with SVBN.What about FTTC Fibre new customers? does FTTC make any difference?:If your a new SKY customer thats going straight onto FTTC then it doesnt matter, the current rules should apply because its still a Broadband Unlimited order thats ported into the MSAN/DSLAM - its only the GEA link between that hardware and the outgoing fibre that hooks it up, there is no real 'difference' and therefore no reason to use any other 'new' method to sign up new users who are going directly too fibre, pointless and costly, so the rules above apply, if you can get FTTC through sky then the sign up process itself should be the same regarding the MAC's.If I dont need a MAC, how do I deal with my current ISP? will I be charged?:First of all make sure you are not still in contract or you could be paying remaining months to get out of it, MAC codes (when used by receiving ISP) act as serving notice to your leaving ISP, not using one means you have to give your current ISP notice, usually 30 days, so what you would do is sign up with sky, get your go live date and give your current ISP 30 days notice, they are usually not bothered about the connection being live, they just want the money for 30 days, so be sure they give you a de-activation date after your sky go live date- this will ensure you have paid your current ISP to date and continue to receive your current ISP's service right up until day of switch.What if I have already signed up without getting a MAC..?:If you havent got a MAC and you now realise that you need one after you have put the order in then you could be in trouble, this is because when you sign up with sky phone & broadband a Line Change request goes into BT Openreach and your current ISP loses its ability to generate a MAC code until either:-A) the order is cancelledorB) the order is completedAnd some ISPs (like BT Broadband) may terminate the Broadband service completely once the Line Change request has been accepted, meaning they cant generate a MAC at all and leaving you in really bad position, possibly where a cease & reprovide has to take place, this means potentially weeks without broadband.I have seen users that required a MAC (but could not get one because of this reason) having to wait until their phone line was switched to sky, they still received the current ISP's broadband service over the WLR3 sky phone line (because it is WLR3 line otherwise MAC would not be required) , then once the phone line is switched the ISP can generate a MAC and it can be entered into MySky / Track Order online and the broadband switched to sky later (5-10 days), seamless transfer still, and this is best route too take if possible, but whether or not your ISP will cancel the broadband service when the Line Change request is accepted depends on them.Some users worried may be talked into cancelling the order completely, waiting for the line change request to be stopped & reversed, then requesting a MAC from current ISP and then starting all over with the order process, but it depends on how far on the order process was as to how long it will take to reverse it (and if it will be worth doing so)this is why its best to always get a MAC before signing up.Why doesnt Sky tell me I need a MAC before the order goes through if it has potential to cause problems?Where sky fail is asking for one AFTER the order has been accepted, many ISPs check and ask for one before allowing the order to continue simply by checking your phone number at the beginning of the order - there is good reason why sky would avoid doing this, such as potential customers may not return after been given a new/better deal by their ISP when they rang to ask for MAC, or, put off by having to deal with customer services too ask for a MAC they decide to just leave it and stay, a lot of people hate contacting service providers too tell them they may be leaving..so decide to just stick it out, also, some people may find a better deal elsewhere after getting the MAC ...so you can see while it would be good practice to tell you that you need a MAC before completing the sign up process, it does have potential pitfalls for the receiving ISP.Is there anything else I should know about MAC's?:Yes, ALWAYS ask your current ISP for a MAC before you sign up with any other ISP, (Full MPF providers may not give one because you dont require one as your moving onto different system) , your ISP will ask why your leaving and offer you a cheaper deal but stick to your guns and just tell them your not leaving but thinking about it thats all and want the code just in case you decide to change, by law they must supply it within 5 working days. If you dont need one then great!! but at least you had one and wouldnt be stuck if you didnt.you can check to see if you need to enter a MAC by clicking and logging inFinally:HOPE THIS HELPSI'm going to this page linked from the page you gave us as I can't see anything else that's relevant. It's thesame page the help team tweeted me, the same page I looked at immediately after the changeover (and prior) once I realised my emails weren't working, and it still doesn't help at all. All my settings, according to that document, were correct. I've had to manually go in and change the smtp port to 465 on each email account I have with you to get them working again. And that was after waiting 2 days for help from Sky. I don't want to rant at you, it's unlikely it's your fault, but I am very angry about this issue, very angry over the severe delay in response to requests for help, very angry that I've had to fix an issue caused by Sky's 'upgrade' myself, and very angry over the devil may care attitude I received from the Sky help team on twitter regarding this issue.What I want to know now is, how does having the same port for all my email accounts affect things, if at all?Last week I joined Sky BroadBand , I was already a T.V customer so I thought why not .I was pleased to see I got a very long trial of anti-virus due to my broadband package .Activated the anti-virus the day i connected online .Today however it says it runs out in 5 days , and needs to be activated .....I went to mysky and checked what it said under internet security subscription .( coppied from that page )?Good news - you already have an active McAfee subscriptionOur records show that there is already an active McAfee subscription for this Sky account. If you have already registered but the McAfee software on your PC has not been updated, or you require additional copies for other computers in your home, please return to the McAfee Security homepage through My Sky and select the Download additional copies option.Download the McAfee software again onto the same computer to activate updates if your McAfee Security is asking you to register again. You can also download McAfee Security onto up to two other PCs as your McAfee subscription includes use of McAfee Security for a total of three PCs.?So am I to understand correctly , I am meant to re download and use up ANOTHER 1 of my 3 activations . If so that sucks , I have THREE computers I need this to go on at some point and covering THIS computer will use TWO ......Surely there is some kind of fall back they can do to save me using another activation for the same pc thats already been activated ,.,,.,..,.,,.,.Hi Harry & dsg, There are 2 scenarios to this situation - the first as Chris has described where an account he used to pay had a small amount of debt on it after his relative passed away. Once this was sorted out he was able to set up his own account. The second scenario is where your card details were used to make an upfront payment on an account that did not complete the 12 month contract, in this situation there is usually a high outstanding balance & an . We will not allow the bank/card details that are linked to this account to set up another account due to the failure to complete the contract. The only way you will be able to set up an account in your name is, as John suggested, to use different card details or to get your relative to settle their account. There is no other way round it as our Security Team have placed a flag against your card details, the only way to remove the flag is for your relative to pay their debt. Thanks,Hi. Can someone please help. I have just upgraded from sky+ to sky+ hd. My problem is the magic eye upstairs.Everything worked fine when i had sky+. And when the new hd box got installed i went to services on the remote then 001 then RF outlet to on and saved. And the cable is in RF-2 on the hd box downstairs.I have a good picture and sound on the second TV upstairs but the remote won't work with the magic eye.Is there anything else i have missed? I have saved and UN-saved the RF outlets,unplugged and plugged the hd box and the magic eye. Any suggestions ? Sorry this is a re-post as i closed it by mistake. And the LED light is on the magic eye.Hi,I have my HD box in the lounge, and booster in the loft, within a magic eye in the maaster bedroom, which has been working without issue for almost a year. About a week ago, with the magic eye connected and irrespective of whether the TV is tuned to sky channel, or normal freeview, the picture gets lost completely (snow) every 1-3 seconds. The red light on the magic eye also turns off.If you unplug the magic eye, and just plug in the co-axial cable, the picture is fine.I initially thought the magic eye was faulty, so purchased another one, however the problem has persisted.Could this be an issue with the sky box, or the RF2?Any help would be appreciated.Did you check that the magic eye functions correctly when plugged directly into the RF2 socket? If not, it may be worth trying it, even if the power LED is lit - it's possible that there was a power surge when the supply came back on which has damaged the eye.To check it, you'll need to cover up the front panel of your Sky box very carefully as just a small gap will allow stray IR through to the receiver. Test first with the eye unplugged to make sure the box doesn't respond to the remote, then plug in the eye and test again to check that the eye is working. If it works ok, it looks like your first instinct is correct - a wiring issue. If it doesn't, looks like the eye of the box has become faulty (a replacement eye is cheaper!)Hi. Can someone please help. I have just upgraded from sky+ to sky+ hd. My problem is the magic eye upstairs.Everything worked fine when i had sky+. And when the new hd box got installed i went to services on the remote then 001 then RF oulet to on and saved. And the cable is in RF-2 on the hd box downstairs.I have a good picture and sound on the second TV upstairs but the remote won't work with the magic eye.Is there anything else i have missed? I have saved and un-saved the RF outlets,unplugged and plugged the hd box and the magic eye. Any suggestions ?I got this Wednesday of last week out of the blue and then over the next couple of days nearly every e mail i tried to send got bounced back. After a lot of effort i managed to get hold of the chat line and was advised that i needed to change my password, which i did - and now although i can send and receive e mails normally while logged in to sky, I cannot send from windows mail. I reported this via another chat and was told it was a known issue - so if it were a known issue why on earth was i not warned when advised to change my password. I am really p******ed off with it and have just received an e mail from sky that the problem is being investigated but with no idea of the outcomeSame issue for me ..Attempted to send 10 emails on Monday advising changed location for an important sports match to the players. 4 emails bounced back some hours later.Needless to say a complete shambles as people turned up at the wrong place !Why has this started happening ?? After losing over 50,000 archived emails through the switch to Yahoo, then thousands of old (previously deleted) emails reappearing at random in my inbox being unable to delete them.. this really is beyond a (very unfunny) joke Sky ! Why do I pay over ?250 p/m for my tv / telephone/ internet pacakge with you exactly ??Sorry, we were unable to deliver your message to the following address.1) bounced @talktalk.netNo MX or A records for talktalk.net2) bounced XXX@me.comNo MX or A records for me.com3) bonced XXX@talktalk.netNo MX or A records for talktalk.net4) bounced XXX @virginmedia.comRemote host said: 550 5.1.1 hb2si426641pac.263 - gsmtp [RCPT_TO]Ok, this is getting worse now.Further to my post yesterday (which is ) I now have proof from 2 different sources that 3 emails I sent from mid April 2013 to mid May 2013 were not received by the people I was sending to.In all cases they show in the appropriate 'sent' folder (Outlook 2010 for Windows, iPad and webmail) as being sent - yet they were never received, and what is more worrying no error mail bounced back to tell me they hadnt reached the intended destination.This now leaves me/us in the worrying situation that we cannot assume for 1 minute that EVERY email we sent since the botched swith to Yahoo has been received at the other end. I have other mails that I have sent during this time which have not been acknowledged and i will now be aking the people concerned (by phone) if they were received or not.I would urge anyone with similar suspicions if you sent an 'urgent' email during the time since the switchover to Yahoo but never had a response to enquire whether your mail was received. This NEVER happened with Google Mail, nor before you teamed up with Google, so why should we put up with it now? Sky this is 2013, clearly Yahoo! Mail is not up to the job. Please tell me why I should have to assume that every email I have sent since this switch to, and while you remain with Yahoo! MIGHT be received at the other end yet I see everything that tells me it has been sent.Not good enough - and neither is the silence from Sky support or Yahoo! (supposed) engineers.Sort it and update us.<div_prefs id="div_prefs">An example of how poor Sky's support is (via LiveChat):Me: I have been getting email errors (bounced emails) for the last 5-6 days. Most of my emails are not being sent.Me: No MX or A records for XXX.com/Mail server for "XXX.com" unreachable for too longSky Assistant: I am sorry to know that you have an issue with e-mails. I will help you with the procedures to resolve the issue.Me: Clearly there is an issue with Yahoo's mail. Are you aware of any issues?Sky Assistant: Andrew, I will explain that for you. Most of our customers had an issue with the e-mails. I helped them to change the password of e-mails and the issue was resolved. I will help you further to resolve the issue.Me: This is not a password issue. This is a DNS issue with Yahoo's mail servers.Sky Assistant: I understand that and this is a known issue. Please change the password and log in after 24 hours, the issue will be resolved.Me: How can me changing a password fix a server side issue with Yahoo?Sky Assistant: Andrew, changing the password will re configure the settings of your Sky yahoo mail in the server and this is the reason we advise our customers to change the passwordMe: But that is not a fix. That does not achieve anything. Read this thread.Sky Assistant: Sure, please stay connected and I will talk to my manager to check the recent update.Seriously! If Sky bothered to log problems like this and provide status updates that are accurate, we wouldn't end up on a wild goose chase and changing things that have absolutely no relevance to the problem.I have had 6 of these messages between Mon/ Fri 17/22 june. One wasre. message toan individual, the others all from the same group though each timere. a different individual in that group. I have tried re-sending individually but they still don't get through. I contacted the HELP desk on Friday and wastold to change my password, go through Outlook Express etc. They obviously had no idea of what to do and had no idea what the error message was or the other one of "unreachable for too long". I was told it needed to be escalated to Level 2 and they would phone me later. When they phoned back - 17 minutes after the agreed time - I was left on hold for 15 mins before the Level 2 person came on the line. She said she had never heard of these error messages and they "weren't software people". It would need to go to Level 3, but not until I had tried re-sending some of the messages and letting her know if they had failed. As this was likely to take 24-48 hours I gave up in disgust!IS THIS ANYWAY TO RUN A HEP DESK!!!!Surely your staff should be aware of problems on the Forum and be made aware of topics needing to be dealt with at Level 3 immediately so that customers time is not wasted. If this issue is not resolved quickly I shall have to change suppliers as this is severely affecting my work. Come on Sky - issue some kind of statement on what is happening.I got this Wednesday of last week out of the blue and then over the next couple of days nearly every e mail i tried to send got bounced back. After a lot of effort i managed to get hold of the chat line and was advised that i needed to change my password, which i did - and now although i can send and receive e mails normally while logged in to sky, I cannot send from windows mail. I reported this via another chat and was told it was a known issue - so if it were a known issue why on earth was i not warned when advised to change my password. I am really p******ed off with it and have just received an e mail from sky that the problem is being investigated but with no idea of the outcomeQuick bit of history. Been with Sky BB for a few years now. Before Sky I was with Tiscali, who have now been taken over by Talk Talk. I know this because my phone line is still with Talk Talk, yet Broadband and TV are with Sky. It is not the ideal situation, but I cannot be without internet for up to 29 days whilst they change my line.This is because I run a moderately successful video game website, so as you can imagine I need decent internet (we upload and download a lot of trailers etc)Now, a couple of years ago I had a corroded line coming into the house which was causing regular connection drops. It took a good few months of phonecalls and whinging to identify the problem and get it sorted out. We were then settled with a line speed of around 3.5Mbps. Not great, but acceptable and enough to run our website comfortably (but not really enough for decent Iplayer/Sky Player/4OD etc.)About a month ago, the speed dropped to 1.5Mbps. Phoned Sky and asked them to turn it up (apparently we have having a lot of drops and I know that the line will sync to a lower speed in an attempt to get a stable line) Sky said they would look into it and then phone me within 48 hours.No phone call. I begrudgingly accepted my new speed and got on with life. Then today the speed dropped first to 1020Kbps and then again to 340Kbps. Phoned Sky again and was told that it was my filter. I was one step ahead, having already plugged the Router into the test socket some weeks before hand. Also there are no new devices, no extensions and only the Router is plugged into the socket (we only use the phone line for broadband, no phone) I was then told that the line had synced too low and that they would reset it (?or something along those lines) I would see a difference within about an hour.After waiting about 4 hours with no change, I restarted the router. The speed then went back up to 1020Kbps, yet webpages are taking longer to load than when it was on 340Kbps! Getting ready to phone Sky again tomorrow, any suggestions?Connection Speed 1020 kbps 796 kbpsLine Attenuation 54 db 33 dbNoise Margin 11 db 12 dbI have been told that the max fixed line speed for my line is 1Mbps, and the speed for Broadband Max should be 3Mbps, or something. Whilst writing this I did try to run a speed test as I am certain that my speed is far, far less than the 1020Kbps quoted by the router, but after waiting around 8 minutes to download just 14% of the 854Kb java install file, I gave up.Thanks in advance for any help and apologies for the long post.Edit: Just a bit more info - Broadband section of My Sky states that line connection testing completed on 28/10 and my connection has been set at 1024Kbps download and 800Kbps upload. Also the downstream noise margin has been fluctuating between 9db and 15db whilst I have been watching this evening. Thanks again.Good Afternoon Colinski87, A big welcome to our community and thanks for making your first post. You should receive your vouchers within 45 days of your Sky services going active with these being sent to your email address (the one you gave us as a point of contact when joining Sky). Can you make sure you have checked and keeping an eye on your email inbox or any spam folders which these vouchers may have fallen into? If they don't appear in your emails and the 45 day period has lapsed then let us know as we can chase these up for you. I look forward to your reply. Cheers,Sky are just lying, decietfull con artists. Just told me after 6 months that me and my nanna are not entitled to them because when she was intrduced they had an offer on for 6 months half price. This is after being told we weren't getting them as we hadn't completed the order correct, then when they said they phoned my nanna but she didn't want the vouchers, then it was nothing to do with them it was marks and spencers who i should contact.All they want is for people to give up on them, i'm going to see my mp to see if he can get anywhereI am really not happy with the service I HAVE NOT received from SKY. My son contacted me to introduce me to SKY as he had been informed by an advisor we would both receive ?50 of M&S vouchers. I followed the instructions he had been given by the advisor and gave his details at the time of placing the order. I placed the order on 31/10/10 but had to ring again on 1/11/10 as the advisor made a mess of the order and he said I had to wait 24hrs to correct it. Come December no vouchers received. I rang up to be told we should receive them by the end of December. By January 4th still no vouchers. I rang up and spoke to another advisor who completed an e-form. He included my details and my sons details as apparently it had never been set up as a recommend a friend. He informed me if there were any issues I would receive an email or a telephone call. If I heard nothing mine and my sons vouchers would be dispatched and we would receive them by the end of January. Today the 5th of February and guess what we have still not received any vouchers. Another call to sky at around 2pm and after explaining again to an advisor asked to speak to a supervisor. Supervisor in a briefing so he said he would get her to call me back. I confirmed that would be today and he said yes he would call me back and involve her in the call. 6.20pm no call back. Rang again and spoke to floor manager Sam (CS4). Still not resolved, she has said she will send an email and will call me back by 5pm tomorrow but my faith has run out.I am not happy and want the vouchers that formed a part of my verbal contract.I have just received this from one of your colleagues:"Dear Mr PreeceThank you for your email about 100.00(GBP) M&S Voucher.I’m sorry this issue has caused you concern and hope my reply below clarifies the position for you.To qualify for 100.00 (GBP) M&S Vouchers you need to purchase Sky+ box online,As the correct registration process was not followed and you contacted our sales team So, I regret to advise that you do not qualify for the offer.I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Customer Service team the number is 08442 41 41 41, where one of our advisors will be happy to help.Kind regardsVaibhavSky Help Centre"I originally tried to do this online but your website was down at the time. I was also assured by one of your colleges over the phone that I would still qualify for the vouchers as there was a problem with the order system online... I hope that someone will sort asap!Not happy.RegardsLukeWell im really dismayed to read all these posts concerning no show vouchers. People still waiting for vouchers since subscribing last June, unbelievable! I signed up for Sky+HD at the beginning of April 2011 purely because ?100 Marks & Spencer vouchers were being offered. But after reading the posts on here im beginning to wonder if its all alie to get more subscribers. I have a letter from Sky clearly stating my vouchers will be with me within 45 days, and lo and behold, im still waiting. I WILL be contacting trading standards to find out where we stand with this from a legal point of view. Im prepared to wait 45 days as first informed, but im not prepared to wait any longer. I have the full TV package, broadband and phone calls with Sky at the moment, but will transfer all of this to Virgin if all this is proved to be a misleading advertising ploy to get more subscribers. I subscribed in good faith, im not prepared to spend time on phone calls and emails chasing up where my vouchers are. Sky, you either have the vouchers or you dont, now, which is it?Hi Vicki,I am glad you got the m&s vouchers.My post is for all sky + hd customers who have been with sky like me since it started and have everything with sky calls broadband top tv package THE LOT!!!! AND HAVE BEEN WITH THEM FOR 11YRS SINCE IT STARTED BASICALLY , MY POINT I AM MAKING IS WHAT ABOUT US CUSTOMERS YOUR QICK TO PUT OFFERS ON LIKE THIS 100POUNDS M&S VOUCHERS FOR NEW OR EXISTING CUSTOMERS WHO UPGRADE TO SKY +-HD NOT ONCE IN THE 11YS HAVE SKY COME TO ME WITH AN OFFER AND NOW THERE SAYING I CANNOT RECIVE THAT OFFER AS I GOT SKY +HD LAST YR .WHERES THE CUSTMER LOYALTY OR SERVICE ITS STABBING LOYAL CUSTOMER LIKE ME IN THE BACK .oNLY TO ME TOLD BY <REMOVED> SUPPOSED MANAGER WELL SAY FOR INSTANCE YOIU DIDNT HAVE SKY +HD AND GOT IT TODAY AND RECIEVED THE 100POUNDS MAND S VOUCHERS BUT THE NEXT DAY WE OFFER 200POUNDS MANDS VOUCHERS WHAT WOULD YOU DO ABOUT THAT - THAT IS THE WORDS OF A SO CALLED MANAGER I DONT KNOWE ABOUT THE REST OF SKYS LOYAL CUSTOMERS BUT THAT SAYS TO ME THAT THERE STABBING US LONG SERVING CUSTOMERS IN THE BACK AND DONT CARE ABOUT US THEY JUST WANT THE SALE OF MORE CUSTOMERS .SHAME ON YOU SKY YOU HAVE LOST A LYAL 11YEARS SKY CUSTOMER WHO HIGHLY RESPECTED SKY AND MUSTY HAVE PAID YOU OVER 20,000 OVER THESE 11YEARS SHAME ON YOU!!!!Dearest Sky,Surprise-surprise, the last time a family member was involved in introducing a friend to Sky, no vouchers arrived. On that occasion the excuse given was that M&S had run out...Now I have recommended a friend. My friend (the new customer)has received her ?75vouchers in the middle of last week, though I have received no e-mail acknowledgement whatsoever and no vouchers. We both filled everything out via the forms online,atthe same time,as the recommender and the new customer...Shock horror, I have no email confirmation and no vouchers. I have filled out the online form for issues with vouchers and have had no acknowledgement to this either within a 24 hour period?! I would have at least expected an auto-response telling me my e-mail had been received and would be looked into?? I did see my message up on the screen, i.e. repeated back as if it had been registered, but that was it...I am already pre-empting the response of "your submission can not have been done correctly if you received no acknowledgement".... if this is the case, how has my friend already received her vouhcers?? Who recommended her??... Jiminey Cricket?!?...Sky have us by the preverbials as quite franky Virgin is rubbish in comparison and not everybody lives in a cabled area. I feel therefore your treatment of customers is nothing short of disgusting, i.e. promising something which you are either unable or unwilling (I suspect the latter) to deliver. Then when we as the poor customer are forced to run around sorting your inabilty out, we're hit with websites that have permanent error messages or faults on the section relating to vouchers, etc. etc.How many YEARS can you keep up with this scam and get away with it for? To be fair, I take my hats off to you, you're pretty good at it. More fool us for expecting anything any different.I would bleat on about my plans for the vouchers prior to Xmas etc. etc. - but quite frankly I should never have been so stupid in the first place.Many thanks for your time, kind regards, much obliged.Hi.It is completely rediculous, I joined sky in December 2011 I was promised ?100 in Marks & Spencer's vouchers as well! to date I have not received a voucher I have made countless amount of phone calls to sky customer services and I've always been told somebody will get back to you within 72 hours! This is obviously a complete lie as nobody has ever rang me back. I feel completely let down and robbed by Sky for this poor customer service. It's a real shame as other problems I have had with my sky service have been resolved there and then on the phone it seems this voucher scheme is a complete scam. I would be very grateful if somebody from sky could help resolve my problem and re-store my confidence in your company. Regards IanI'm having this really annoying problem too. I joined from virgin due to the introductory offer of ?100 marks and Spencer voucher. My installation was on the 26th July and I was told I would receive a voucher no longer than 45 days after installation, well near enough two months later I've received nothing. I have made several phone calls and it's starting to feel like I'm banging my head against a brick wall. I literally wouldn't have moved to sky if it wasn't for this offer. I was told a few weeks ago that it would be with me in a week, then another call after this week i was told it has been sent on the 28th of August, I had also been told I would get it by the 21 September, not true. I eventually spoke to someone who said he'd fill in a 'where's my voucher form' and I'd be contacted within a week. Well a weeks up and no call back. I've just spoken to another advisor who said as far as they're concerned they've sent it and there's not much I could do about it, we'll that's great but i still don't have a voucher. I asked him what my 'where's my voucher form' turned up and he told me back office had come back as saying it was sent on the28th, well wow that was a worthwhile exercise, I've already been told that. I asked him to escalate this complaint, which involved another form which I've no doubt i'll get no call back for, especially after reading some of the comments on this forum. I really don't want to keep being fobbed off without every having any resolutions to my problem. I just want the voucher which I am entitled to, not all of this really poor customer service and being given misinformation by everyone I've spoken too. Somehow I doubt I will be renewing my 'contract' with sky. I will post back on here if anything comes of this more public complaint.can anyone tell us whats going on with our vouchers we were told we would get 100 by e mail we recieved went to store they didnt work e gift card then phoned sky who then e mailed us another one went back to store again that didnt work eithe so embarrasing we then phoned back sky again after holding for 40mins we were told systems went down and we would get a call back to deal with this problem that was 3 days ago disgraceful oh and i forgot to say that the lady in marks and spencer said that nobodys vouchers were working surely sky should check them what happened to quality control looks like sky do this to get new customers then fob u off i am quite dissapointed so far hopefully this can be resolved soonI've only recently started using Sky for broadband and have noticed that I get really bad latency spikes. While this affects access to the internet in general its obviously mostly noticable when playing online games and is severly impacting my ability to play these games which is the primary reason for me selecting unlimited broadband from sky in the first place.I'm not the most network savvy person but have followed most of the instructions from game providers and general internet stuffs and have done tracerts and (attempted) pathpings and keep seeing timeouts or - in the case of the pathpings - complete halts at basically the first real hop for me outside my own router. This isnt only visible on games but when I simply ping a website somewhere.Tracing route to google.com [173.194.34.102]over a maximum of 30 hops: 1 4 ms 2 ms 7 ms SkyRouter.Home [192.168.0.1] 2 26 ms 26 ms 25 ms bm8.esduf-dhcp.isp.sky.com [176.248.10.62] 3 * * * Request timed out. 4 47 ms 154 ms 36 ms ip-84-38-37-38.easynet.co.uk [84.38.37.38] 5 212 ms 40 ms 39 ms 89.200.131.169 6 35 ms 35 ms 44 ms 72.14.215.13 7 77 ms 36 ms 37 ms 209.85.240.63 8 35 ms 36 ms 44 ms 209.85.253.47 9 37 ms 37 ms 37 ms lhr14s20-in-f6.1e100.net [173.194.34.102]Given that this is all a part of Sky is this a potential cause for my latency problems and what can I do to resolve it. If i need to provide more info I can but as said I dont know quite what you will need.I have been on the mid gamer profile for over a year and have had zero problems with the connection with very little CRC errors. However recently the line keeps having max delays reset to 16 and it is honestly getting quite annoying. While I understand the vast majority of user's will not notice the difference between max delays at 16/8, I happen to be one of those people who do.To put it into perspective, the gamer profile on my line for over a year now has been running at an SNRM of 6db and not sky's stanard 7db and yet it has been stable. Could someone help me clear up this problem and hopefully prevent me from having to call sky on a regular basis to get it reset.Hi Chris-McP,I can assure you that I have had problems by sending as few as 30 addressees and my account is stopped from sending e-mails. My experience is that because I cannot use Windows Live Mail, I have to read my e-mails through the not so good Sky Yahoo. I have found that when I send an e-mail to circa 80 people, I get a message " your message was not sent. Suspicious activity was detected on your account. To protect your account and those of our users your message was not sent. Please follow the guidelines outlined on our help pages to resume sending mail. We apologise for the inconvenience." Well in essence the guidelines tell you to change your password, but unfortunately you cannot resume sending e-mails for up to 48hrs. It also says you cannot send bulk e-mails to too many people. ! So after waiting 36hours, I find I can send e-mails again, but this time think to myself that I will have to send the e-mail that caused the original problem 3 times to about 30 people. Well I did, and it didn't go and I got the same message! so I was down again for another 36hours. I have communicated on the Chat Live thing and the person pretended there was not a problem, but I have spoken to several Sky people since who admit it is and have escalated it. All I want to know is what is the limit.Hi dandandan1981, I can understand your frustration especially when you are trying to enjoy a program on Sky Go to be faces with a message advising you that you have reached your limit for this month. You have mentioned that you have Sky Go registered on your Apple iPad and your own personal PC however, you only deregistered this to then add on your mother PC two days ago? The reason I am trying to clarify this is because the process before I can escalate your issue is to make sure the only changes you have made since the beginning of this month has been this and you have not tried to access Sky Go on your PC since you de-installed it as this could have added it back on without your knowledge. Can you also check that no-one else in the household has any devices registered, you can check this by logging in with your primary Sky iD the same as your account. I know it is frustrating me asking you again but this will then allow me to escalate your issue to be looked into further.I have had an awful time with the recent email updates rang Sky 3 times, each person had different advice to give me, which did not work. Two people on two different occasions recently, have said they would contact me to try to resolve my problem, one person said she would phone the following day, and didnt, it was two days later. I stayed in all morning. I felt so let down. The second occassion when I phoned, I was told I would be contacted within 72 hrs, 5 days later I am still waiting. I cannot access my emails properly, I have less than half a page to access my messages. The whole experience has been appalling, and what I am even more concerned about is, I am paying for an email service that is not working adequately. I am disgusted. If this problem is not sorted in the next day or two, I am going to take my business elsewhere.Guys, ladies, McAfee will not install on OS X because PowerPC's were an old generation of Macs.If you've got a Macbook, IMac, etc. Then note that you should go download an anti-virus that supports OS X Snow leopard or Lion.I'm afraid what Sky reps tend to lack is support for any other operating system other than Windows.I'd recommend you guys install Avira. Although Macs due to them being Unix/BSD-based they're file hierachy is totally different to the way Windows is, which means viruses wouldn't last long enough to do any damage.General rule of the thumb is to be careful where your browsing, and ensure that the Sky router's firewall is on, as when you run Macs or Linux PCs you generally don't need AV.For those of you who want a piece of mind, you can download Avira for Mac below:A tale of my dark descent into the world of Srs Bsns on teh intarweb.Here I am, sitting at my ‘puter… yeah I get paid to sit at one… “Well I never!” I hear you say. I am a lucky chap because I don’t just get paid to sit at a computer I get paid to do my favourite thing while sitting at a computer. No, not eating pistachio nuts… that’s my second favourite thing to do at a computer. I mean lurking on forums, if you had told me 7 ish years ago that I would be in a job with the title “Community Content Manager” in a team called “Communities & Social Media” I would have told you to shaaaadaaap.As my Dad says about once a month “what is it you actually do again Son?” Then immediately follows it up with “Right Son, you’ve lost me, as long as you are enjoying it”After spending the last 7 years or so sitting financial planning exams and learning about Investment funds, market instruments and how to sell investment/retirement products… It sounded interesting at first OK!!Anyway back to why I am such a horrific nerd, have a sore back and get tendonitis… It all started late in high school, I was into a game, a game about WWII, a game of tactics, a turn based game in which you used “PBEM ? Play By E-Mail” to take on an opponent called Combat Mission.Killer graphics!“We few, we happy few, we band of brothers!” … . Was the name of the forum (Est 2001 and still running) which was devoted to this game and the goal of finding an opponent. Find opponents I did! Unfortunately I wasn’t very good at the game itself as I was too busy on the forums debating politics till 2 in the morning! To earn my keep I maintained the page where all the members were listed and their playing hours were kept! Go me and my amazing HTML (which hasn’t improved since then)It was all good, being part of a community, a global community of like-minded people but I yearned for more… a lot more.In comes the world of Massively Multiplayer Online Role Playing Games (MMORPG) AKA Many Men Online Role Playing Girls.Games were dabbled with, Lord of The Rings, WoW and some other unmentionables but the main contender was Eve Online. A game of space ships and massive space battles, epic combat, powerful weapons……….. But most of all………….. Buying and selling, markets, commodities, manufacture, donchian channels, arbitrage, IPO’s and getting filthy, filthy (internet) rich.“Spreadsheets online” AKA the Market Interface.It started off small, bumping into a few individuals from London, Leeds, Barnsley etc… we blagged our way to a powerful alliance relying on the reputation of one of our founding members, we built a dedicated forum, got a TeamSpeak server as well as a reputation for punching above our weight. We moved again and again to become a respected pillar of an empire of thousands of players; we became good friends with a group of Russians, Romanians, French and Americans. My method of making money was brains, affability, markets and trust. We had a lot of luck and a lot of charm! Americans just love a Scottish person!I remember making my first 100 Million, then 1 Billion was the goal, then 10 Billion, then came the 100 Billion mark. On the way to that mark I made myself instrumental in helping others, I gave away Billions and I was one of the most trusted people in the group. I completed successful IPO’s (Initial Public Offering) for my own projects, liquidated failed friends IPO’s and advised on the setup of other investment programs.Eventually my money making machine was reduced to logging in and creating hundreds of buy and sell orders, buying low and selling high. I no longer took part in the day to day operations of our little group (which was now nearing 250 people worldwide) and withdrew into my galactic mansion, stroking my collection of rare and expensive ships and equipment. Everything that I had set out to do I had accomplished over many years, and made lifelong “IRL” (In Real Life) friends in the process.Things are different now. I have a PS3 (ugh how could I get a console , I didn’t even build it myself… God I suck) I have a beanbag (much comfier than the old office chair) I have a girlfriend (Dunno how that happened) I just bought a brand new HD TV and I blame Sky! In June & July alone you can watch , , , , The epic documentary series “North America”, , , , , & …Thanks the Gods for the I don’t want to take over the world, to be the richest man in the galaxy or ride on top of an IS-2 tank about to smash the Reichstag into smithereens… I’ve chilled…I read more… I drink more… I eat more… I watch Countryfile, Time Team (BRING IT BACK!) and The One Show…….. What have I become, WHAT HAVE I BECOME!!!Normal?...Nope, still a geek, I’ve just grown into painting little models *ahem* I mean Miniature painting. But that’s another blog isn’t it?“Geek is the name boring people give to interesting people”~ Some guy on the internet”Hi,I am a Sky Sports TV customer who has subscribed through the iPhone app. I pay ?4.99 per month and, to date, every payment has gone through fine. I have checked online and there is no current problem with my subscription.When I try and log-in to the app, it says my SkyID has not been recognised. I have turned the phone on and off twice. I have changed my password for my Sky ID and nothing has worked.This is incredibly frustrating and I am very annoyed by it as almost the entire reason I bought the app was to watch the cricket, 30 minutes of which I have already f******* missed!!!Our Sky Help Forum community involves a wide variety of knowledgeable individuals who are keen to share a lot of useful stuff. If they are unable to help you out, our in-house advisors are available to do so.
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Tourist Locations around Ambala 
 
Trip in order to Chandigarh 
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Ambala - Big Attractions from the Little Location
Tour associated with Ambika Devi Mandir 
Visit to Jain Mandir 
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The Ambala in order to Morni hills range is around 70 km. It is definitely useful going on a journey from Ambala to Morni hills. This location is a component from the Shivalik variety <a href=http://www.armanioutlet.cc>Armani outlet</a>
and it is blessed by having an abundance of natural splendor. You may effortlessly hire Ambala to Morni hills cars and cabs. Travellers interested in driving down on their very own, may take a look at the Ambala to Morni hills guide available at the website.
 
The range from Ambala in order to Chandigarh is almost Fifty km. Numerous vacationers think it is easy to catch among the Ambala to Chandigarh locomotives for the journey. The actual teach ticket reserving cost is nearly Urs 50. You may also go for a good Ambala in order to Chandigarh coach. The journey will take regarding 1 1 / 2 hours time. 
Gurdwara Panjokhra Sahib Travel 
 
Trip to Morni Hills 
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ふでペンの話。

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